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Location: United States (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. About Grafana Labs: There are more than 700,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include more open-source projects, including Grafana Loki (for logs) and Grafana Tempo (for traces) and Grafana Mimir (for metrics). Description of Duties We’re looking for a Staff Technical Writer to create documentation and learning content that helps people adopt and master Grafana’s observability products. You’ll work with engineers, product managers, and the Grafana writing team to produce content for a range of products and audiences, from first-time users to experienced practitioners. Because our products and priorities evolve, we’re looking for someone who learns new technical domains quickly. AI is part of how this team works. We use AI-assisted workflows and tools throughout the content lifecycle, from research and drafting to review, validation, and maintenance. You’ll use these tools every day and help the team get better at using them. Key Responsibilities Plan, research, write, and maintain documentation and learning content (concepts, tasks, tutorials, references, and in-product learning) that supports adoption and long-term product mastery. Use AI tools and workflows to work faster and at a higher quality: drafting, structuring, technical validation, consistency checks, and keeping content current. You apply human judgment to everything AI produces and take responsibility for its accuracy. Contribute to the team’s shared AI workflows and skills, and look for ways to improve and automate how we create and maintain content as tools and models evolve. Partner with engineers, PMs, and other stakeholders to understand product requirements, interview subject matter experts, and turn complex technical detail into clear, accurate content. Test what you document. Run the software, follow your own procedures, and flag product and UX gaps you find along the way. Let data guide your priorities. We have strong docs and learning analytics. You’ll use them, along with user feedback, to find content gaps, prioritize your work, and show the impact of what you ship. Work with the documentation manager and other writers to improve information architecture, voice, and consistency across our docs, and to make information easy to find for both people and AI-driven search and assistants. Manage several projects at once, using judgment to prioritize and communicate clearly when the plan changes. Mentor teammates and share practices that raise the quality of the team’s work. Requirements What experience would make someone be successful in this role? Experience writing or documenting enterprise or developer-facing software, with a portfolio or writing samples that show technical depth. Hands-on experience using AI tools and models in your writing workflow (such as LLM assistants, agentic coding tools, or custom prompts and skills), and the ability to explain how you evaluate and verify their output. Experience working with docs-as-code: command-line Git, GitHub (pull requests and reviews), Markdown, and common IDEs. Comfort working in technical environments. You can set up, run, and troubleshoot software yourself to verify what you write (for example, command line, containers, or Kubernetes, or a willingness to learn quickly). Experience collaborating with engineers and product managers to get accurate technical information. Experience working remotely and asynchronously on a distributed team. What you’ll bring to the role Curiosity about AI as a craft. You treat AI workflows as a professional skill. You experiment, share what works, and know where AI helps and where it doesn’t. Technical credibility. You care about accuracy, you learn new technical domains quickly, and you ask questions until you understand them. Strong judgment and editing skills. You can tell good content from plausible-sounding content, and you hold the line on quality. Ownership. You manage multiple projects and work well both independently and collaboratively. Clarity. You write concisely and plainly for readers of all experience levels. Bonus: Experience with observability, monitoring, or cloud-native tooling, or contributing to open source documentation. Equal Opportunity Employer At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. In the UK, the Base compensation range for this role is GBP 81,000 - GBP 97,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process What you’ll bring to the role You’re an enthusiast for technically accurate content, you’re unafraid of managing multiple projects, and you enjoy working both collaboratively and independently. You have a well-used copy of “The Elements of Style”. In the US, the Base compensation range for this role is $ 123,933 - $ 148,719 .  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: United Kingdom (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. About Grafana Labs: There are more than 700,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include more open-source projects, including Grafana Loki (for logs) and Grafana Tempo (for traces) and Grafana Mimir (for metrics). Description of Duties We’re looking for a Staff Technical Writer to create documentation and learning content that helps people adopt and master Grafana’s observability products. You’ll work with engineers, product managers, and the Grafana writing team to produce content for a range of products and audiences, from first-time users to experienced practitioners. Because our products and priorities evolve, we’re looking for someone who learns new technical domains quickly. AI is part of how this team works. We use AI-assisted workflows and tools throughout the content lifecycle, from research and drafting to review, validation, and maintenance. You’ll use these tools every day and help the team get better at using them. Key Responsibilities Plan, research, write, and maintain documentation and learning content (concepts, tasks, tutorials, references, and in-product learning) that supports adoption and long-term product mastery. Use AI tools and workflows to work faster and at a higher quality: drafting, structuring, technical validation, consistency checks, and keeping content current. You apply human judgment to everything AI produces and take responsibility for its accuracy. Contribute to the team’s shared AI workflows and skills, and look for ways to improve and automate how we create and maintain content as tools and models evolve. Partner with engineers, PMs, and other stakeholders to understand product requirements, interview subject matter experts, and turn complex technical detail into clear, accurate content. Test what you document. Run the software, follow your own procedures, and flag product and UX gaps you find along the way. Let data guide your priorities. We have strong docs and learning analytics. You’ll use them, along with user feedback, to find content gaps, prioritize your work, and show the impact of what you ship. Work with the documentation manager and other writers to improve information architecture, voice, and consistency across our docs, and to make information easy to find for both people and AI-driven search and assistants. Manage several projects at once, using judgment to prioritize and communicate clearly when the plan changes. Mentor teammates and share practices that raise the quality of the team’s work. Requirements What experience would make someone be successful in this role? Experience writing or documenting enterprise or developer-facing software, with a portfolio or writing samples that show technical depth. Hands-on experience using AI tools and models in your writing workflow (such as LLM assistants, agentic coding tools, or custom prompts and skills), and the ability to explain how you evaluate and verify their output. Experience working with docs-as-code: command-line Git, GitHub (pull requests and reviews), Markdown, and common IDEs. Comfort working in technical environments. You can set up, run, and troubleshoot software yourself to verify what you write (for example, command line, containers, or Kubernetes, or a willingness to learn quickly). Experience collaborating with engineers and product managers to get accurate technical information. Experience working remotely and asynchronously on a distributed team. What you’ll bring to the role Curiosity about AI as a craft. You treat AI workflows as a professional skill. You experiment, share what works, and know where AI helps and where it doesn’t. Technical credibility. You care about accuracy, you learn new technical domains quickly, and you ask questions until you understand them. Strong judgment and editing skills. You can tell good content from plausible-sounding content, and you hold the line on quality. Ownership. You manage multiple projects and work well both independently and collaboratively. Clarity. You write concisely and plainly for readers of all experience levels. Bonus: Experience with observability, monitoring, or cloud-native tooling, or contributing to open source documentation. Equal Opportunity Employer At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. In the UK, the Base compensation range for this role is GBP 81,000 - GBP 97,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Spain (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. About Grafana Labs: There are more than 700,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include more open-source projects, including Grafana Loki (for logs) and Grafana Tempo (for traces) and Grafana Mimir (for metrics). Description of Duties We’re looking for a Staff Technical Writer to create documentation and learning content that helps people adopt and master Grafana’s observability products. You’ll work with engineers, product managers, and the Grafana writing team to produce content for a range of products and audiences, from first-time users to experienced practitioners. Because our products and priorities evolve, we’re looking for someone who learns new technical domains quickly. AI is part of how this team works. We use AI-assisted workflows and tools throughout the content lifecycle, from research and drafting to review, validation, and maintenance. You’ll use these tools every day and help the team get better at using them. Key Responsibilities Plan, research, write, and maintain documentation and learning content (concepts, tasks, tutorials, references, and in-product learning) that supports adoption and long-term product mastery. Use AI tools and workflows to work faster and at a higher quality: drafting, structuring, technical validation, consistency checks, and keeping content current. You apply human judgment to everything AI produces and take responsibility for its accuracy. Contribute to the team’s shared AI workflows and skills, and look for ways to improve and automate how we create and maintain content as tools and models evolve. Partner with engineers, PMs, and other stakeholders to understand product requirements, interview subject matter experts, and turn complex technical detail into clear, accurate content. Test what you document. Run the software, follow your own procedures, and flag product and UX gaps you find along the way. Let data guide your priorities. We have strong docs and learning analytics. You’ll use them, along with user feedback, to find content gaps, prioritize your work, and show the impact of what you ship. Work with the documentation manager and other writers to improve information architecture, voice, and consistency across our docs, and to make information easy to find for both people and AI-driven search and assistants. Manage several projects at once, using judgment to prioritize and communicate clearly when the plan changes. Mentor teammates and share practices that raise the quality of the team’s work. Requirements What experience would make someone be successful in this role? Experience writing or documenting enterprise or developer-facing software, with a portfolio or writing samples that show technical depth. Hands-on experience using AI tools and models in your writing workflow (such as LLM assistants, agentic coding tools, or custom prompts and skills), and the ability to explain how you evaluate and verify their output. Experience working with docs-as-code: command-line Git, GitHub (pull requests and reviews), Markdown, and common IDEs. Comfort working in technical environments. You can set up, run, and troubleshoot software yourself to verify what you write (for example, command line, containers, or Kubernetes, or a willingness to learn quickly). Experience collaborating with engineers and product managers to get accurate technical information. Experience working remotely and asynchronously on a distributed team. What you’ll bring to the role Curiosity about AI as a craft. You treat AI workflows as a professional skill. You experiment, share what works, and know where AI helps and where it doesn’t. Technical credibility. You care about accuracy, you learn new technical domains quickly, and you ask questions until you understand them. Strong judgment and editing skills. You can tell good content from plausible-sounding content, and you hold the line on quality. Ownership. You manage multiple projects and work well both independently and collaboratively. Clarity. You write concisely and plainly for readers of all experience levels. Bonus: Experience with observability, monitoring, or cloud-native tooling, or contributing to open source documentation. Equal Opportunity Employer At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. In Spain, the Base compensation range for this role is EUR 73,000 -  88,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Republic of Ireland (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. About Grafana Labs: There are more than 700,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include more open-source projects, including Grafana Loki (for logs) and Grafana Tempo (for traces) and Grafana Mimir (for metrics). Description of Duties We’re looking for a Staff Technical Writer to create documentation and learning content that helps people adopt and master Grafana’s observability products. You’ll work with engineers, product managers, and the Grafana writing team to produce content for a range of products and audiences, from first-time users to experienced practitioners. Because our products and priorities evolve, we’re looking for someone who learns new technical domains quickly. AI is part of how this team works. We use AI-assisted workflows and tools throughout the content lifecycle, from research and drafting to review, validation, and maintenance. You’ll use these tools every day and help the team get better at using them. Key Responsibilities Plan, research, write, and maintain documentation and learning content (concepts, tasks, tutorials, references, and in-product learning) that supports adoption and long-term product mastery. Use AI tools and workflows to work faster and at a higher quality: drafting, structuring, technical validation, consistency checks, and keeping content current. You apply human judgment to everything AI produces and take responsibility for its accuracy. Contribute to the team’s shared AI workflows and skills, and look for ways to improve and automate how we create and maintain content as tools and models evolve. Partner with engineers, PMs, and other stakeholders to understand product requirements, interview subject matter experts, and turn complex technical detail into clear, accurate content. Test what you document. Run the software, follow your own procedures, and flag product and UX gaps you find along the way. Let data guide your priorities. We have strong docs and learning analytics. You’ll use them, along with user feedback, to find content gaps, prioritize your work, and show the impact of what you ship. Work with the documentation manager and other writers to improve information architecture, voice, and consistency across our docs, and to make information easy to find for both people and AI-driven search and assistants. Manage several projects at once, using judgment to prioritize and communicate clearly when the plan changes. Mentor teammates and share practices that raise the quality of the team’s work. Requirements What experience would make someone be successful in this role? Experience writing or documenting enterprise or developer-facing software, with a portfolio or writing samples that show technical depth. Hands-on experience using AI tools and models in your writing workflow (such as LLM assistants, agentic coding tools, or custom prompts and skills), and the ability to explain how you evaluate and verify their output. Experience working with docs-as-code: command-line Git, GitHub (pull requests and reviews), Markdown, and common IDEs. Comfort working in technical environments. You can set up, run, and troubleshoot software yourself to verify what you write (for example, command line, containers, or Kubernetes, or a willingness to learn quickly). Experience collaborating with engineers and product managers to get accurate technical information. Experience working remotely and asynchronously on a distributed team. What you’ll bring to the role Curiosity about AI as a craft. You treat AI workflows as a professional skill. You experiment, share what works, and know where AI helps and where it doesn’t. Technical credibility. You care about accuracy, you learn new technical domains quickly, and you ask questions until you understand them. Strong judgment and editing skills. You can tell good content from plausible-sounding content, and you hold the line on quality. Ownership. You manage multiple projects and work well both independently and collaboratively. Clarity. You write concisely and plainly for readers of all experience levels. Bonus: Experience with observability, monitoring, or cloud-native tooling, or contributing to open source documentation. Equal Opportunity Employer At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. In the ROI, the Base compensation range for this role is EUR 92,000 -  110,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Germany (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. About Grafana Labs: There are more than 700,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include more open-source projects, including Grafana Loki (for logs) and Grafana Tempo (for traces) and Grafana Mimir (for metrics). Description of Duties We’re looking for a Staff Technical Writer to create documentation and learning content that helps people adopt and master Grafana’s observability products. You’ll work with engineers, product managers, and the Grafana writing team to produce content for a range of products and audiences, from first-time users to experienced practitioners. Because our products and priorities evolve, we’re looking for someone who learns new technical domains quickly. AI is part of how this team works. We use AI-assisted workflows and tools throughout the content lifecycle, from research and drafting to review, validation, and maintenance. You’ll use these tools every day and help the team get better at using them. Key Responsibilities Plan, research, write, and maintain documentation and learning content (concepts, tasks, tutorials, references, and in-product learning) that supports adoption and long-term product mastery. Use AI tools and workflows to work faster and at a higher quality: drafting, structuring, technical validation, consistency checks, and keeping content current. You apply human judgment to everything AI produces and take responsibility for its accuracy. Contribute to the team’s shared AI workflows and skills, and look for ways to improve and automate how we create and maintain content as tools and models evolve. Partner with engineers, PMs, and other stakeholders to understand product requirements, interview subject matter experts, and turn complex technical detail into clear, accurate content. Test what you document. Run the software, follow your own procedures, and flag product and UX gaps you find along the way. Let data guide your priorities. We have strong docs and learning analytics. You’ll use them, along with user feedback, to find content gaps, prioritize your work, and show the impact of what you ship. Work with the documentation manager and other writers to improve information architecture, voice, and consistency across our docs, and to make information easy to find for both people and AI-driven search and assistants. Manage several projects at once, using judgment to prioritize and communicate clearly when the plan changes. Mentor teammates and share practices that raise the quality of the team’s work. Requirements What experience would make someone be successful in this role? Experience writing or documenting enterprise or developer-facing software, with a portfolio or writing samples that show technical depth. Hands-on experience using AI tools and models in your writing workflow (such as LLM assistants, agentic coding tools, or custom prompts and skills), and the ability to explain how you evaluate and verify their output. Experience working with docs-as-code: command-line Git, GitHub (pull requests and reviews), Markdown, and common IDEs. Comfort working in technical environments. You can set up, run, and troubleshoot software yourself to verify what you write (for example, command line, containers, or Kubernetes, or a willingness to learn quickly). Experience collaborating with engineers and product managers to get accurate technical information. Experience working remotely and asynchronously on a distributed team. What you’ll bring to the role Curiosity about AI as a craft. You treat AI workflows as a professional skill. You experiment, share what works, and know where AI helps and where it doesn’t. Technical credibility. You care about accuracy, you learn new technical domains quickly, and you ask questions until you understand them. Strong judgment and editing skills. You can tell good content from plausible-sounding content, and you hold the line on quality. Ownership. You manage multiple projects and work well both independently and collaboratively. Clarity. You write concisely and plainly for readers of all experience levels. Bonus: Experience with observability, monitoring, or cloud-native tooling, or contributing to open source documentation. Equal Opportunity Employer At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. In Germany, the Base compensation range for this role is EUR 85,000 -  102,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Canada (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. About Grafana Labs: There are more than 700,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include more open-source projects, including Grafana Loki (for logs) and Grafana Tempo (for traces) and Grafana Mimir (for metrics). Description of Duties We’re looking for a Staff Technical Writer to create documentation and learning content that helps people adopt and master Grafana’s observability products. You’ll work with engineers, product managers, and the Grafana writing team to produce content for a range of products and audiences, from first-time users to experienced practitioners. Because our products and priorities evolve, we’re looking for someone who learns new technical domains quickly. AI is part of how this team works. We use AI-assisted workflows and tools throughout the content lifecycle, from research and drafting to review, validation, and maintenance. You’ll use these tools every day and help the team get better at using them. Key Responsibilities Plan, research, write, and maintain documentation and learning content (concepts, tasks, tutorials, references, and in-product learning) that supports adoption and long-term product mastery. Use AI tools and workflows to work faster and at a higher quality: drafting, structuring, technical validation, consistency checks, and keeping content current. You apply human judgment to everything AI produces and take responsibility for its accuracy. Contribute to the team’s shared AI workflows and skills, and look for ways to improve and automate how we create and maintain content as tools and models evolve. Partner with engineers, PMs, and other stakeholders to understand product requirements, interview subject matter experts, and turn complex technical detail into clear, accurate content. Test what you document. Run the software, follow your own procedures, and flag product and UX gaps you find along the way. Let data guide your priorities. We have strong docs and learning analytics. You’ll use them, along with user feedback, to find content gaps, prioritize your work, and show the impact of what you ship. Work with the documentation manager and other writers to improve information architecture, voice, and consistency across our docs, and to make information easy to find for both people and AI-driven search and assistants. Manage several projects at once, using judgment to prioritize and communicate clearly when the plan changes. Mentor teammates and share practices that raise the quality of the team’s work. Requirements What experience would make someone be successful in this role? Experience writing or documenting enterprise or developer-facing software, with a portfolio or writing samples that show technical depth. Hands-on experience using AI tools and models in your writing workflow (such as LLM assistants, agentic coding tools, or custom prompts and skills), and the ability to explain how you evaluate and verify their output. Experience working with docs-as-code: command-line Git, GitHub (pull requests and reviews), Markdown, and common IDEs. Comfort working in technical environments. You can set up, run, and troubleshoot software yourself to verify what you write (for example, command line, containers, or Kubernetes, or a willingness to learn quickly). Experience collaborating with engineers and product managers to get accurate technical information. Experience working remotely and asynchronously on a distributed team. What you’ll bring to the role Curiosity about AI as a craft. You treat AI workflows as a professional skill. You experiment, share what works, and know where AI helps and where it doesn’t. Technical credibility. You care about accuracy, you learn new technical domains quickly, and you ask questions until you understand them. Strong judgment and editing skills. You can tell good content from plausible-sounding content, and you hold the line on quality. Ownership. You manage multiple projects and work well both independently and collaboratively. Clarity. You write concisely and plainly for readers of all experience levels. Bonus: Experience with observability, monitoring, or cloud-native tooling, or contributing to open source documentation. Equal Opportunity Employer At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. In Canada, the Base compensation range for this role is CAD 145,000 - 178,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Ukraine; Lithuania; Armenia; Romania; Estonia; Latvia; Hungary; Bulgaria Workplace: Remote WHO ARE WE? Welltech is a global wellness technology company with Ukrainian roots. Our mission is to build and scale wellness apps globally through state-of-the-art, tech-driven performance marketing. We are one of the most established players in the wellness app space, and we are accelerating. Over 25.5 million people across the world use our apps — Muscle Booster, Yoga-Go, and WalkFit — to build healthier habits, move more, and feel better every day. Every subscription represents a real person making a real change in their life, and we take that seriously. With 500+ people across hubs in Cyprus, Ukraine, Poland, Spain, and the UK, we combine the scale of a market leader and the drive of a team that's just getting started. WHAT WE'RE LOOKING FOR We are seeking a motivated and detail-oriented Email Marketing Manager to support our lead remarketing and automated communication programs. Working closely with senior members of the CRM team, this role will help drive first subscription conversion by supporting the execution of lifecycle campaigns, assisting with lead journey mapping, and contributing to a culture of testing and continuous improvement. ✨ KEY RESPONSIBILITIES: Lifecycle Strategy & Execution - Support the CRM Acquisition Lead in executing the remarketing strategy for non-converted leads focusing on high-volume, hands-on campaign execution. Helping monitor performance against first subscription targets. - Assist in building and maintaining automated journeys, including segmentation set-up, QA, and basic troubleshooting, under guidance. - Learn how messaging and lifecycle content align to customer behaviour and journey context, contributing observations to team discussions. Campaign Development, Content & Personalisation - Help execute personalised campaigns that communicate the value proposition, working from established messaging frameworks. - Support the Content Lead by drafting simple briefs and helping coordinate copy and creative requests. - Assist with tailoring messaging for different segments and funnel stages, learning how tone and positioning shift across audiences. - Support QA of content and creative to help ensure consistency across touchpoints. Testing, Optimisation & Analytics - Participate in setting up simple A/B tests against a pre-defined framework, assist in collecting and organising campaign data, supporting reporting for the wider team. - Help document learnings from tests and campaigns, building an understanding of what drives performance. Cross-Functional Collaboration - Support the CRM team in day-to-day coordination with monetization, Performance Marketing, Product, and Analytics. - Build working relationships with the Lifecycle Content Lead and other cross-functional partners. - Help ensure cross-channel consistency across lifecycle campaigns, paywall experiences, and in-app messaging. THE IDEAL PROFILE - 2+ years of hands-on experience in CRM, lifecycle marketing, or marketing automation, with a proven track record of daily campaign execution. - Knowledge of email marketing fundamentals (deliverability basics, audience segmentation, and core campaign principles). - Conversational English (B2+) - Eager and able to pick up new CRM tools quickly, with prior experience operating standard ESP/automation platforms (e.g., e-Sputnik, Reteno, Braze, or similar). - Execution-ready mindset: Ready to work hands-on and comfortable with repetitive, detail-heavy daily execution work - Comfortable managing multiple tasks in a fast-paced, team-supported environment - Familiarity with JIRA, Asana, Confluence, Notion, or Slack - Nice-to-have: basic Figma skills; HTML/JSON knowledge HIRING JOURNEY ⭕️ Recruiter call --> ⭕️ Hiring Manager Chat --> ⭕️ Competency Interview   Check out some of our products Muscle Booster — https://musclebooster.fitness/ https://musclebooster.fitness/ Yoga-Go — https://yoga-go.io/ https://yoga-go.io/ WalkFit - http://walkfit.pro http://walkfit.pro

Location: Colombia About the Role We're hiring an Ops & Marketing Project Manager to be the organization backbone of a small, fast-moving team. Plans get made in Slack, work gets briefed in Notion, and the gap between those two is where things quietly die. You're the person who closes that gap. This role sits primarily on the operations side of our home fragrance brand. You'll own wholesale operations end to end, and you'll be the one keeping product development, inventory, and production moving: chasing suppliers, holding timelines, building the project boards, and making sure nothing sits waiting on an answer nobody asked for. You'll also own the marketing calendar and the project flow behind it. Our marketing team moves fast across website, paid, email, and creator work, and it needs someone who makes sure that once something is decided it has an owner, a date, a dependency map, and someone chasing it. You're not deciding what we launch. You're the person who knows the status of everything, without being asked. We're an AI-forward company, and this is an AI-forward role. Claude is part of how this team works every day, not a side experiment. We expect you to build your systems, SOPs, trackers, and reporting with AI in the loop, and to keep finding the places where it takes busywork off your plate and off the plates of the people around you. You don't need a technical background. You do need real curiosity and the willingness to make it part of how you work. What You'll Do Own wholesale day to day: processing orders, charging payments, creating shipments and inbounds, and the customer service that comes with it Create 3PL orders for suppliers, samples, and anything else needed Write the SOPs as you go, so the function can be handed to a dedicated coordinator over time. Designing your own replacement here is part of the job, not a threat to it Product Development, Inventory, and Production Supplier follow-up, cost comparisons, timelines, and project boards across new products and packaging Stay closely on top of production status and timelines, and flag slippage early enough that we can do something about it Support inventory operations and learn the fundamentals of production from the team, with room to take on more here over time The Marketing Calendar Own a single calendar across brands and channels: website, paid creative, email and SMS, creator and UGC, promotions, and product launches Hold the dates. Work backwards from the launch date rather than forwards from today, so creative, approvals, and builds land in the right order Turn strategy into briefed work. When a plan arrives as ten line items with five names attached, you break it into owned tasks with real dates and confirm who has what Catch collisions before they cost a day: duplicate briefs, two designers on the same asset, work blocked on an approval nobody requested Run the weekly cadence. What shipped, what slipped and why, and what's at risk next week, published without being asked for it Systems, Notion, and AI Own Notion as the system of record for these areas: structure, templates, status hygiene, and getting people to actually use it Build real systems where only informal structure exists today, then keep them alive. A board nobody updates is worse than no board Use AI to build and run those systems, from drafting SOPs and briefs to pulling together reporting and tracking what's outstanding Keep creator and partnership records, contracts, and payments accurate and moving, in step with finance and the partnerships team Requirements What We're Looking For Exceptional organization. This is the single most important quality for this role 3+ years managing multiple concurrent projects across teams Operations experience in e-commerce, consumer brands, wholesale, or supply chain Direct marketing experience, ideally owning or running a marketing calendar across channels You already use AI seriously in your own work, and you can show us how. We care more about how you think with it than which tools you've touched Hands-on Notion experience. You've built databases and views that other people relied on, not just filled in someone else's Experience working inside a CRM and keeping it clean and current (Folk, HubSpot, Salesforce, Klaviyo, or similar) Strong follow-through. You're persistent with suppliers, vendors, and teammates until you get an answer The instinct to surface problems early, with a recommendation attached Strong written communication. Most of this job happens in writing, across time zones Strong English communication skills Strong Excel and Google Sheets skills, and comfort across Word, PowerPoint, and Google's suite of tools Nice to Have Wholesale or B2B operations experience, including basic customer service Familiarity with Shopify, Cin7, Klaviyo, or Figma Experience with product development or packaging timelines Benefits 💰 Competitive salary in USD 🕒 Flexible working schedule 🌎 100% remote, long-term career opportunity

Role Overview The Strategic WFM Analyst sits in the Core Workforce Management (WFM) Planning & Operations Strategy team and is responsible for owning centralized forecasting, capacity planning, workforce cost optimization, and strategic headcount trade-offs across all lines of business (LOBs). This role is a high-judgment governance function that moves beyond traditional scheduling and intraday monitoring. It translates complex demand forecasts into defensible FTE, BPO, and overtime spend strategies, models capacity risks, and aligns executive stakeholders across Finance, Product, and Operations. You should be exceptionally strong in WFM maths and financial analytics, exhibit deep strategic curiosity, navigate messy raw data effortlessly, and communicate recommendations with executive-level clarity. What You'll Do: — Translate multi-LOB demand forecasts into monthly and quarterly capacity, headcount, and budget requirements. — Model workforce and financial trade-offs across internal FTEs, BPO partners, overtime spend, bonus hours, productivity shifts, and shrinkage. — Analyze demand-funnel changes (e.g., product feature rollouts, AI bot deflection shifts) and quantify their exact capacity and dollar impact. — Partner directly with Finance, Product, and Operations to validate baseline assumptions, enforce input SLAs, and align on staffing commitments. — Draft concise, decision-ready executive memos and Weekly Business Reviews (WBRs) for Directors and leadership. — Conduct deep-dive root-cause analyses whenever operational actuals deviate from capacity plans, and establish corrective action paths. — Standardize capacity planning frameworks, modeling templates, and operating standards across LOBs. — Maintain deep forecasting competency to audit models, challenge underlying assumptions, and provide seamless coverage across the broader central WFM engine. What We're Looking For: — Strategic WFM Maths: Exceptionally strong quantitative background with deep expertise in WFM fundamentals (capacity modelling, Erlang, shrinkage, AHT, SLA/ASA trade-offs) and advanced proficiency in Google Sheets, SQL, or Python. — Business & Financial Judgement: Demonstrated ability to connect operational queue dynamics directly to dollar exposure, hiring velocity, BPO costs, and SLA risk. — Executive Communication: Superior strategic writing skills with a natural instinct to distil complex, multi-variable workforce analytics into scannable, 1-2 page decision memos. — Cross-Functional Influence: Proven ability to establish governance frameworks, challenge bad assumptions with back-tested data, and align Finance, Product, and Operations leadership without formal authority. — Blank-Page Ownership: High comfort operating in ambiguous environments with incomplete data, isolating what materially matters without requiring step-by-step direction. WFM Analyst Profile: Strong core WFM domain expertise with a strategic/Ops spike. This is not a generalist role and not a passive, traditional scheduler role. Hiring Process: Application Diagnostic Case Study Case Study Interview - Technical & Capacity Executive Judgement & Strategic Interview Culture Interview (People Ops) Offer

Location: San Francisco, CA | New York City, NY About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Accelerating scientific discovery is a core part of Anthropic's mission, and we believe the highest-leverage path to this is enabling researchers externally to use Claude effectively for their work. This involves communicating Claude’s rapidly improving scientific capabilities through outreach and editorial programs, as well as putting Claude in the hands of researchers through grants, ergonomic research tools, and access programs that help scientists do more with AI than was previously possible. We’re hiring a Technical Program Manager to be the bridge between the researchers advancing Claude’s scientific capabilities and the outside scientific community. Embedded with the Discovery team, you’ll conceptualize and run the programs that get Claude into scientists’ hands and shape the Anthropic Science Blog, working with Communications, Editorial, Beneficial Deployments, and external partners such as universities, funders, and scientific societies. This is a technical role, not a purely operational one. These programs already have strong operational and editorial owners. You bring research taste and a firsthand understanding of how academia works, so we’re looking for someone who has been a researcher themselves, ideally through a postdoc or beyond. You’ll have significant autonomy: once aligned with Discovery’s leads on strategy, you’ll drive decisions on what we fund, what we publish, and how we engage with academic communities Key responsibilities Act as the interface between research and the outside world. Stay close to the researchers working on Claude's scientific capabilities and translate rapid capability gain into use by external researchers. Help set Anthropic’s external science strategy. Recommend which scientific areas and communities we focus on, and how our programs, collaborations, and communications fit together Guide the scientific direction of the Anthropic Science Blog . Work with researchers and the Editorial team to identify and source stories internal and external stories worth telling, draft and edit posts, and keep a steady cadence of high-quality science writing. Drive forward external science programs. Design, launch, and run grants and access programs such as AI for Science grants and Team plan offerings for research groups, as well as partnerships with scientific foundations and grantmaking organizations. Work with Beneficial Deployments on programs aimed at the highest-impact scientific areas. Gather feedback from scientific communities. Identify usage patterns and gather feedback on how researchers use Claude and what capability gaps exist, and turn it into concrete recommendations for research and product teams. Minimum qualifications A PhD in a scientific or mathematical field, with a track record of original research Demonstrated writing ability for both scientific domain and general-interest audiences, with enough understanding of how modern AI models are trained to write about them accurately. Experience with the grants process, such as applying for and managing competitive funding, and ideally designing, reviewing, or administering funding programs Deep engagement with frontier AI: you use these tools in your own work, understand where they're strong and where they fail, and take seriously the possibility that AI will transform every face of the scientific process within the next few years Track record of driving multi-stakeholder projects to completion, and of coordinating people who are juggling other high-priority work. You’re resourceful, high-agency, and able to navigate ambiguity and shifting priorities. Credibility with researchers: you can talk to scientists as a peer and understand how academic communities work, including their incentives, norms, and sensitivities Fast learner who builds deep contextual understanding in unfamiliar scientific domains and can contribute meaningfully to discussions with researchers outside your own field. Preferred qualifications Experience as a program officer, program director, or fellowship lead at a science funder, research agency, or philanthropy Published science writing in outlets such as Quanta, Scientific American, or Physics Today, or a substantial public writing presence such as a blog or newsletter Research experience that uses AI or ML methods, or that involves building scientific software, tools, or datasets Experience building partnerships with scientific societies, journals, or research institutions Familiarity with AI safety and responsible deployment, including dual-use considerations in fields like biology Experience organizing conferences, workshops, or large coordinated launches The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $365,000 — $435,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Remote (United States | Canada) Workplace: Remote 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. The Customer Experience team at 1Password designs digital-first experiences that help customers deploy, activate, and grow with confidence. Our goal is to create scalable programs that guide customers to the right next step at the right moment, improving product adoption, reducing friction, and supporting long-term customer outcomes. As a Senior Digital Customer Success Campaign Manager, you will own and evolve our digital customer success programs across the customer lifecycle. You will design, build, and optimize targeted digital journeys that help customers move from onboarding through activation and beyond. This role blends program strategy, campaign execution, analytics, experimentation, and cross-functional collaboration to deliver measurable customer impact at scale. This is an individual contributor role for someone who enjoys building programs from the ground up, working through ambiguity, and improving digital-first customer experiences in a fast-changing environment. Reporting into the Senior Manager, Digital Customer Success, this is a remote role within North America. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.   Note: All go-to market roles will have an in-person onboarding in Toronto. What we're looking for: - 6+ years of experience in Digital Customer Success, Customer Marketing, Lifecycle Marketing, Growth Operations, Customer Success Operations, Product-Led Growth, or a related Software as a Service environment. - Demonstrated success building and owning lifecycle or digital success programs with measurable business impact. - Experience creating scalable campaigns, workflows, or journeys rather than managing a book of business. - Strong understanding of the customer lifecycle, including onboarding, activation, adoption, retention, expansion, renewal, and risk management motions. - Ability to interpret customer and product signals, identify patterns, and translate them into clear campaign strategies and measurable interventions. - Strong written and verbal communication skills, with the ability to create concise, effective messaging for different customer audiences and personas. - Hands-on experience with tools such as Gainsight, Salesforce, Marketo, Outreach, or similar customer success and marketing automation platforms. - Experience collaborating across Customer Success, Product, Support, Operations, Marketing, Content, and Data teams to ensure alignment across the customer journey. - Comfort working in changing environments where teams are building new programs, processes, and operating models from the ground up. - Preferred: experience using Artificial Intelligence tools to support program design, experimentation, and campaign optimization; experience with 1Password and/or cybersecurity is also valued. What you can expect: - Design, launch, and improve digital customer success campaigns and programs across onboarding, activation, adoption, and growth stages. - Build scalable customer journeys that help customers reach key milestones using content-led interventions and targeted human engagement when needed. - Identify customer signals, behaviors, milestones, and friction points that indicate progress, risk, or opportunity across the lifecycle. - Translate customer and product insights into triggered programs and campaigns that guide customers to the right next step using existing resources and tools. - Draft, edit, and optimize customer-facing communications, including email campaigns, journey messaging, and supporting content. - Monitor program performance using metrics such as activation, deployment, engagement, retention, expansion, churn, and content interaction to evaluate effectiveness. - Use testing methods such as A/B testing, cohort analysis, and message iteration to improve campaign tone, timing, targeting, and outcomes. - Partner with Data, Product, Customer Success Operations, Customer Experience Content, and Voice of Customer teams to align digital programs with customer insights and business priorities. - Build dashboards and reporting to track program health, surface insights, and recommend improvements to digital-first customer experiences. - Use Artificial Intelligence tools and emerging technologies to accelerate campaign creation, analysis, experimentation, and optimization. USA-based roles only: The annual base salary for this role is between $121,000 USD and $146,500 USD. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $104,000 CAD and $139,000 CAD. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.   This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Location: USA (Remote); Canada (Remote) Workplace: Remote WHO WE ARE Hi, we're DuckDuckGo, the online protection company and remote-first team of 400+ on a mission to raise the standard of trust online. Founded in 2008 and profitable since 2014, our annual revenue is in the hundreds of millions USD and millions use our browser on Mac https://spreadprivacy.com/introducing-duckduckgo-for-mac/, Windows https://spreadprivacy.com/windows-browser-open-beta/, iOS https://spreadprivacy.com/duckduckgo-privacy-browser-ios14/, and Android https://spreadprivacy.com/introducing-app-tracking-protection/, our search engine https://duckduckgo.com/, and the DuckDuckGo subscription https://duckduckgo.com/pro. We also offer private, useful, and optional AI, including Duck.ai https://duck.ai/, which lets you chat privately with ChatGPT, Claude, and other AIs, all in one place.   Our culture https://duckduckgo.com/how-we-work of trust, inclusivity, and empowered project management underpins everything we do, where each team member takes full ownership of their projects, from scoping and execution to postmortem. If you're seeking end-to-end ownership of your work, you've come to the right place! YOUR TEAM AND ROLE As a Senior Product Partnerships Manager on the Partnerships team, you’ll lead DuckDuckGo’s most complex Product partnerships and drive strategy — sourcing, negotiating, and scaling high-impact deals with partners that can materially enhance our entire portfolio of products (search, Duck.ai, Privacy Pro subscriptions, etc) and work on related projects. Many of these partnerships will be the first-of-their-kind where you will have to create playbooks from 0-to-1 — you'll be structuring deals where the product, economics, and strategic value need to be figured out together, and you’ll be working cross-functionally with Product, Engineering, and Finance to make them real.   You'll manage a portfolio of competing and complementary partner relationships, forging partnerships with leading organizations while, in the case of AI, navigating the strategic tradeoffs of a market where pricing, capabilities, and competitive dynamics shift quarterly. Your work will directly shape how our products evolve, including Duck.ai and Assist, and reach millions of users.   What Projects Might Look Like 1. Figuring out further partnerships that could enhance our Duck.ai and Search Assist offerings 2. Identifying opportunities for Partnerships to drive product enhancement and user engagement/retention. 3. Creating new distribution channels to help grow our AI related services ABOUT YOU - 8+ years of Strategic Partnerships experience. - Significant experience leading complex product partnerships end-to-end — from identifying the opportunity through deal close and beyond. These should be partnerships where you've created something new together and navigated real product and technical complexity, not sales deals or API licensing. - Self-sufficiency on the commercial details — you don’t wait for someone else to draft terms, build financial models, or pressure-test deal structures — you can handle these details on your own while partnering with Legal and Finance. - Experience with consumer internet or user-facing software business with an understanding of the AI/LLM ecosystem and how AI capabilities are being integrated into consumer products. - Experience managing a portfolio of complex strategic partner relationships and an understanding of the tradeoffs that come with balancing competing and complementary providers. - 2+ years of cross-functional leadership on partnership projects and teams, including legal and engineering. - You build trust quickly with internal teams, partners, and stakeholders you've never worked with before. You're collaborative by default and decisive when it counts. - Located in US or Canada. COMPENSATION This role is paid on a regional pay scale, in local currency: - United States: $214,767 USD annually - Canada: C$284,417 CAD annually Compensation also includes stock options. Compensation is transparent across the organization, and all team members within the same professional level and region receive the same compensation.   Eligibility for company-sponsored health benefits is limited to team members based in the United States. This program does not extend to team members located in other countries, such as Canada or the UK.   Our Team Member Support Guide https://duckduckgo.com/assets/hiring/team_support_guide.pdf explains how we prioritize your wellbeing including paid parental leave, office setup, and co-working allowances. HIRING PROCESS Hiring works best when it's a two-way street. Learn how we help you get to know DuckDuckGo, envision your future role here, and find out more about how we hire https://duckduckgo.com/how-we-hire. DIVERSITY, EQUITY AND INCLUSION DuckDuckGo provides equal work opportunities to all team members and applicants, and it prohibits discrimination and harassment of any type on the basis of race, color, ethnicity, caste, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by our policies or federal, state, or local laws. We want to ensure that our hiring process is accessible. If you need reasonable accommodation for any part of the application process because of a medical condition or disability, please send an email to careers@duckduckgo.com to let us know the nature of your request. PLEASE NOTE THAT: - You’ll be required to attend meetings on camera via video conferencing - Expect to travel at least two times a year: once for our all-hands meetup and again for a team retreat (each around 4-5 days). While extenuating circumstances may impact attendance, everyone is strongly encouraged to attend. - While we offer a flexible work arrangement with no core hours, expect an average full-time commitment of 40 hours per week. - A successful candidate must pass a background check as a condition of joining the team. - By applying for this role, you confirm that all information submitted is accurate and complete. You further acknowledge that providing false or fraudulent information during the application process is cause for denial of an offer, revocation of any existing offer, or other adverse action, up to and including termination after the start of your commencement of work. DISCLOSURE STATEMENT: USE OF AI IN HIRING PROCESS As part of our commitment to enhancing our recruitment process, we utilize artificial intelligence (AI) technology to assist in reviewing and summarizing job applications and test projects, including those tools integrated into our recruitment vendor platforms. We use AI to flag potentially fraudulent applications, analyze and summarize applicants’ experience, interviews, and project performance, and help streamline our selection process. Key Principles: - Data Privacy: All information provided in your application will be handled in accordance with our Recruiting Privacy Policy https://duckduckgo.com/static-assets/files/pages/careers/DuckDuckGo-Recruiting-Privacy-Policy-effective-September-30-2025.pdf. We ensure that your personal information is protected and used solely for recruitment purposes. - Human Oversight and Accountability: The AI technology is designed to support our hiring team by providing insights and summaries of applications and evaluations of test projects against scoring rubrics. All final evaluations and hiring decisions, however, will be made by our hiring team, who will consider the AI's input alongside other factors. - Transparency: We believe in transparency regarding our hiring practices. If you have any questions about how AI is used in our recruitment process, please feel free to reach out to us. By submitting your application, you acknowledge and consent to the use of AI technology in our review process. If you would like to request an alternative selection process, please contact us at careers@duckduckgo.com. Thank you for your interest in joining DuckDuckGo!

Location: Seoul, South Korea Location: Seoul, South Korea Engagement: 1 Year Contract; duration and working arrangements to be confirmed Supporting: Korea GTM / Sales About the Role We are looking for a Program Manager to support the day-to-day operations of our Korea GTM team. This role will coordinate work across pipeline management, quoting, contracting, billing, and customer follow-up, helping our sales team spend more time with customers. You will work closely with Korea account teams and partner managers, alongside APAC Sales Operations, Deal Desk, Finance, Legal, Customer Support, and GTM Systems. Success requires strong attention to detail, clear communication, and the ability to keep requests moving across teams and systems. Responsibilities CRM and Sales Cadence - Review Salesforce opportunities for missing or inconsistent stages, close dates, next steps, ownership, and required fields. - Coordinate updates with account owners and maintain accurate records based on confirmed information. - Prepare materials for weekly pipeline and forecast reviews, highlighting changes, open questions, and follow-up actions. - Track partner-sourced opportunities, including stale records and ownership handoffs. Deal, Contract, and Billing Support - Check that requests for quotes, contract amendments, signatures, and order processing contain the necessary information and documentation. - Coordinate requests with Deal Desk, Legal, Billing, and GTM Systems, tracking approvals, support tickets, and outstanding actions. - Help investigate missing invoices and questions about billing periods, seats, and credits by gathering supporting information and following up with the responsible teams. - Maintain practical checklists for direct and reseller transactions. Issue Tracking and Data Quality - Maintain a consolidated tracker of sales operations requests, including customer impact, owner, next action, target date, and resolution status. - Identify overdue requests and issues that could affect customer commitments or deal timelines, and escalate through the appropriate channels. - Compare CRM, contract, usage, and billing information using approved tools to identify discrepancies and support investigation. - Confirm resolution before closing requests and document recurring issues and their solutions. Customer Follow-up and Process Improvement - Maintain account, contact, and ownership lists for product launches, customer education, and partner programs. - Prepare customer communication drafts for account team review and track follow-up completion. - Keep operational guides, request procedures, and approved templates current in Korean and English. - Use approved AI and automation tools to improve repetitive tasks such as data checks, reporting, and reminders, with appropriate validation of outputs. Required Qualifications - 1+ years of experience in Sales Operations, Revenue Operations, Deal Operations, program coordination, or a related field, or equivalent demonstrated capability. - Practical experience using Salesforce or a similar CRM for opportunity management, data maintenance, and reporting. - Strong spreadsheet skills, including the ability to reconcile information across sources and identify errors or gaps. - Experience coordinating requests across multiple teams and following them through to completion. - Professional proficiency in Korean and English, with the ability to communicate issues, status, and required actions clearly. - Strong organizational skills, attention to detail, and sound judgment when prioritizing competing requests. - Experience handling customer and commercial information within established access and approval processes. Preferred Qualifications - Experience in B2B SaaS, cloud services, or usage-based business models. - Familiarity with reseller or channel partner operations. - Experience with quoting, electronic signature, contract management, billing, or customer support systems. - Experience working between Korea-based teams and regional or global functions. - Demonstrated use of AI tools or lightweight automation to improve operational efficiency. Collaboration and Decision-Making This role is responsible for operational execution, information validation, coordination, and follow-through. Sales leaders and account owners retain responsibility for commercial strategy, customer relationships, and final forecast judgments. Pricing, discounts, contract terms, billing adjustments, and system access remain subject to approval by the responsible functions.

Location: Tokyo, Japan Workplace: Hybrid ChatGPT Ads Japan Location: Tokyo, Japan Engagement: Contractor Work arrangement: Hybrid, with three days per week at the Tokyo Midtown office ABOUT THE ROLE OpenAI is looking for a contractor to support ad operations for ChatGPT Ads in Japan. The primary focus of this role is responding to inquiries from advertising agencies and coordinating with relevant teams at our US headquarters to resolve issues and provide clear, timely updates. KEY RESPONSIBILITIES - Support agency inquiries related to ad review appeals and requests for re-review. - Investigate invoice-related questions and coordinate with relevant teams to clarify billing issues. - Gather information on technical issues in Ads Manager and coordinate troubleshooting and resolution. - Work with US-based teams to check progress, clarify next steps, and communicate updates to agencies. - Track inquiries and follow up through resolution. WHAT WE ARE LOOKING FOR - Experience in campaign management, ad operations, or supporting advertising agencies. - Strong communication skills in Japanese and the ability to explain issues and next steps clearly. - Attention to detail and the ability to manage multiple inquiries and follow-ups. - A collaborative approach to problem-solving across teams. - Ability to review and communicate information in English with support from AI tools. ENGLISH COMMUNICATION This role involves written communication with US-based teams. You do not need to write fluent English from scratch. You should be comfortable using AI tools to help draft messages, understand responses, and verify that the content accurately reflects the issue and intended message.

Location: Berlin (Germany) Our Story At thinkcell, we create powerful software solutions that help professionals be more efficient and productive. Founded in 2002 and based in Berlin, our tools integrate seamlessly with Microsoft Office to help users create presentations, charts, and diagrams with ease. Our dynamic, international team values creativity, collaboration, and technical excellence. What You Will Do As a Working Student in our Academics team , you will support the day-to-day operations and growth of thinkcell’s academic program. You will work on a broad range of tasks, from handling program requests and supporting outreach to coordinating workshops and improving processes. Our academic program gives students and professors free access to thinkcell and helps them develop practical skills in data visualization and storytelling. You will help us bring these opportunities to more universities, faculty members, and student clubs worldwide (find out more here ). We have big plans to grow the program significantly with the next years – and you can be apart of it. Key Responsibilities: Support program operations: Help manage our academic inbox, respond to student and faculty inquiries, and coordinate license requests, renewals, and extensions with the team Review new applications : Research faculty members and institutions, assess eligibility against program guidelines, and prepare responses and next steps Support academic outreach : Identify relevant professors and student clubs, draft personalized outreach, and follow up with existing contacts to build engagement Coordinate workshops : Work with student clubs and faculty to schedule workshops, organize logistics, and keep contact information up to date Contribute across the team : Support ongoing projects and ad hoc tasks, taking ownership of defined activities as you gain experience You will be great for this position if you have: Studies : Currently enrolled in business, computer science, or a related field, with at least two years of university studies completed – undergraduate degree is a plus Mindset & Skills: Proactive and comfortable working independently, with strong problem-solving skills and a keen eye for detail. Well organized, reliable, and able to prioritize tasks Microsoft Office : Proficient in Microsoft Office, especially Excel and PowerPoint Language & Communication : Excellent written and verbal communication skills in English and German Availability & Location: Available for 20 hours per week, including at least two days per week at our headquarters in Berlin Presentation experience: Experience creating presentations in PowerPoint is a strong plus; familiarity with thinkcell is an added advantage Our Values As part of our team, you will embody and help shape the following principles that define us: Forward Thinking : We embrace change and challenge the status quo. Ownership : We take pride in our work and learn from our mistakes. Customer First : We prioritize delivering lasting value. Unified Team : We foster collaboration, respect, and integrity. Strive for Excellence : We set ambitious goals and pursue quality. We believe in a human hiring process, every application is personally reviewed. Why is thinkcell the right place for you? We empower over 1.3 million users across 35,000 companies, including top consulting firms and major global enterprises. With offices in Berlin, Munich, Denver, Boston, London, Tokyo, and Dubai, we’re a diverse team of over 240 people, committed to innovation and excellence. thinkcell is more than a job – it's a chance to be part of an innovative, inclusive team that values collaboration and growth. We encourage applicants from all backgrounds to apply. Together, we can shape the future of productivity software. We can’t wait to see what you’ll bring to the team!

Location: Los Angeles, United States; Warsaw, Poland; Tbilisi, Georgia; Batumi, Georgia; Buenos Aires, Argentina; Tallinn, Estonia LBC Mortgage is hiring an entry-level GEO Specialist! This is a hands-on, learn-fast role. You don't need years of GEO experience. You need to be obsessed with AI tools, follow a plan, test new ideas every week and track what works. New AI platforms and agents appear every few weeks, and you'll make sure we show up on them. About the Role More people now ask AI assistants for recommendations instead of searching Google. We’re looking for a hands-on GEO Specialist to make sure our brand is visible, accurate, and trusted across the platforms these AI engines and map services rely on. You’ll follow a clear strategy, use AI tools like ChatGPT to work efficiently, and take ownership of our listings, community presence, and content. What You’ll Do Set up, verify, and maintain our business profiles on key platforms, including Google Business Profile, Bing Places, Apple Business Connect, LinkedIn, Yelp, Facebook, Trustpilot, Nextdoor, Foursquare, and YellowPages. Keep our business name, address, and phone number (NAP) identical across every listing, and audit regularly for inconsistencies. Write clear, conversational business descriptions and profile content that match how people phrase questions to AI assistants. Participate genuinely in communities such as Reddit and Quora by answering questions, sharing expertise, and representing the brand transparently. Encourage and manage customer reviews on platforms like Google, Yelp, and Trustpilot, and respond to reviews professionally. Use ChatGPT and other AI tools to draft content, research questions people ask, and speed up routine work. Track where and how our brand appears in AI-generated answers and local search results, and report on progress monthly. Support basic SEO tasks such as updating website content and keywords as directed. What We’re Looking For 1+ years of experience in digital marketing, SEO, social media, or content (or a strong portfolio showing similar work). Excellent written English and the ability to write naturally for different audiences. Comfort using AI tools like ChatGPT, Gemini, or Perplexity in daily work. Strong attention to detail, especially with data consistency across platforms. Familiarity with Reddit and Quora community norms. Organized, reliable, and able to follow processes while flagging ideas for improvement. Nice to Have Experience with Google Business Profile or local SEO. Basic knowledge of SEO tools (Google Search Console, Semrush, Ahrefs, or similar). Interest in how AI search is changing digital marketing.

Location: Prague, Czechia At Dentons Europe Services in Prague, we embrace a culture of collaboration and continuous improvement. Our team of professionals is dedicated to collaborating seamlessly to provide a wide range of services, including finance, IT, human resources, marketing, and more to support legal teams in managing large volumes of data, ensuring accuracy, and enhancing the overall legal process. Job overview Dentons is seeking a proactive and highly organised Virtual Assistant to provide high-quality administrative, organisational and coordination support to Lawyers and Business Professionals across the Europe Region. You will help stakeholders manage their day-to-day activities efficiently, delivering timely support across calendar management, document production, meeting coordination and business services processes. Working with colleagues across multiple jurisdictions, you will contribute to a consistent, responsive and client-focused service. Key Responsibilities Manage calendars, appointments, meetings, conferences and travel arrangements, including coordination across multiple time zones. Prepare itineraries, agendas, presentations, reports, spreadsheets and other business documentation. Draft, edit, format, proofread, translate and transcribe documents and correspondence, ensuring compliance with Firm standards. Monitor inboxes, support routine correspondence and coordinate follow-up actions to ensure administrative requests are completed on time. Maintain electronic filing and document-management systems, including Filesite and Dentons Direct, and support accurate record keeping. Coordinate with Business Services teams on processes relating to matter opening, conflict checks, billing and invoicing. Work with Risk, Finance, Billing, OGC, HR, BD and Marketing teams to facilitate timely completion of workflows and requests. Collaborate with other Virtual Assistants to maintain service continuity, balance workloads and provide cover during absences or peak periods. Requirements One to three years’ experience in an administrative, executive assistant, secretarial, coordination or business support role. Experience in a professional services, legal, corporate or international environment is preferred. Experience supporting multiple stakeholders, managing competing priorities and coordinating complex administrative processes. Strong Microsoft Outlook, Word, PowerPoint and Excel skills, together with document formatting and proofreading capabilities. Familiarity with document-management systems, virtual collaboration tools and remote working environments. Excellent communication, organisation, prioritisation and time-management skills, with a high level of attention to detail. A proactive, reliable and collaborative approach, with discretion, sound judgement and the ability to remain effective under pressure. A degree, or ongoing studies, in Law, Business Administration, Finance or a related discipline is preferred. Benefits 5 weeks of vacation 3 sick days Meal allowance of CZK 110/day Home office allowance of CZK 4,70/hour Multisport card worth CZK 420 and/or Multipass card (Flexi pass) worth CZK 500 per month

Location: Bolivia, Plurinational State of; Colombia; Mexico; Argentina; Brazil; Venezuela, Bolivarian Republic of We are seeking a highly skilled Cabinet Vision Engineer to join a growing U.S.-based custom woodworking and cabinetry company on a full-time, long-term basis. This role is ideal for a detail-oriented professional with strong experience in Cabinet Vision, UCS codes, custom cabinetry, millwork, and technical shop drawings . You will support high-end residential and commercial projects, transforming architectural plans and design requirements into precise, fabrication-ready cabinetry packages. The company creates fully customized cabinetry and millwork for demanding projects where quality, accuracy, and speed are essential. You will work closely with the internal team, learn their established Cabinet Vision standards and custom attributes, and help improve the turnaround time for detailed drawing packages. Responsibilities Develop accurate cabinetry and millwork drawing packages using Cabinet Vision. Produce detailed floor plans, elevations, sections, renderings, and shop drawings for high-end residential and commercial projects. Review and interpret architectural plans, specifications, and project requirements. Work with Cabinet Vision UCS (User Created Standards) codes , custom attributes, and company-specific configurations. Adapt quickly to internal drawing standards, naming conventions, and established workflows. Create precise, fabrication-ready documentation that reflects custom materials, joinery, hardware, and installation requirements. Support commercial projects with fast turnaround requirements, including drawing packages targeted for delivery within one week of receiving architectural plans. Coordinate with the U.S.-based team to clarify technical details, incorporate revisions, and maintain a high standard of accuracy. Help identify opportunities to improve drafting efficiency while protecting quality and attention to detail. Requirements Advanced, hands-on experience with Cabinet Vision . Proven experience working with UCS codes , custom attributes, configurations, and standards within Cabinet Vision. Strong background in custom cabinetry, architectural millwork, casework, woodworking, or related fabrication environments. Demonstrated ability to produce detailed shop drawings, floor plans, elevations, sections, and manufacturing documentation. Experience with BricsCAD and AutoCAD . Experience supporting high-end residential cabinetry projects; commercial millwork or cabinetry experience is also highly valued. Strong understanding of cabinetry materials, joinery, hardware, construction details, and fabrication considerations. Excellent attention to detail, organization, and ability to work independently. Strong written and spoken English communication skills. Previous experience working remotely with U.S.-based clients or teams is strongly preferred. Ability to learn and follow company-specific systems, standards, and technical processes. Nice to Have Experience creating 3D cabinetry renderings or presentation-ready visuals. Experience improving Cabinet Vision workflows, UCS libraries, standards, or automation. Previous exposure to CNC programming, estimating, or project coordination within a cabinetry or millwork environment Benefits Work for the most exciting companies in the North American Market. Flexible schedules. Work from anywhere. Highly competitive compensation.