Вакансии

Задачи: — Установить и развивать функцию расширения бизнеса в сегменте enterprise, управляя ростом в ключевых аккаунтах CaptivateIQ. — Вести глубокое планирование аккаунтов, самостоятельно генерировать pipeline через многоканальное взаимодействие. — Проводить структурированные кросс-продажи продуктов Sales Planning и Catalyst AI. — Руководить и эффективно использовать команду, включающую BDR и AI SDR. Требования: — Опыт работы 8+ лет в управлении аккаунтами или продажах в SaaS или технологической компании. — Минимум 3 года опыта в работе с enterprise клиентами (организации с 2000+ сотрудников) в ролях, связанных с расширением, апселлом, кросс-селлом или стратегическим управлением аккаунтами. — Наличие прямого и устойчивого опыта работы с enterprise сегментом, понимание сложности управления аккаунтами с региональными, дочерними и бизнес-единицами. — Умение самостоятельно искать и вовлекать новых заинтересованных лиц в аккаунтах, не полагаясь на CSM или основных контактных лиц. — Навыки многоканального взаимодействия с закупками, юридическим отделом, IT и руководством. — Опыт глубокого планирования аккаунтов, включая исследование, картирование возможностей, управление рисками, развитие отношений с руководством и готовность к регулярным командировкам. — Владение проверенными методиками расширения аккаунтов, умение самостоятельно строить планы территории и аккаунтов. — Опыт успешного кросс-продажа нескольких продуктов в рамках одного аккаунта. — Способность работать как самостоятельный исполнитель и командный игрок, взаимодействовать с CSM и другими членами команды. — Опыт управления BDR ресурсом, включая постановку целей, контроль активности и организацию рабочего ритма. Преимущества: — Опыт работы с инструментами управления компенсациями (ICM) или Sales Performance Management (SPM). — Знание платформ для поддержки клиентов, таких как ChurnZero. — Опыт работы с методологиями продаж MEDDIC, MEDDPICC. — Опыт продаж в сегментах Finance, RevOps или Sales. — Опыт продаж или кросс-продаж продуктов для планирования продаж или территорий. — Знакомство с инструментами аналитики данных, такими как Metabase, ScratchPad. — Владение Salesforce, Slack и Claude. Условия: — Возможность полностью удалённой работы. — Медицинская страховка, включая стоматологию и офтальмологию (для США). — Гибкие отпускные дни и квартальные дни для ментального здоровья. — Единовременные выплаты на годовщину работы, на обустройство рабочего места и профессиональное развитие. — Виртуальные командные обеды (для США). — План 401k. — Современное оборудование Apple. — Группы поддержки сотрудников (ERGs) для развития и удержания разнообразных талантов.

Location: New York, NY (HQ); Remote (Canada); San Francisco, CA; Remote (US); Miami, FL; Washington, D.C. Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE The Enterprise CSM, Bill Pay & Procurement Specialist, ensures Ramp’s upmarket customers quickly unlock value from our AP Automation and Procurement products. As part of the Customer Activation team, you’ll guide customers through implementation, configure workflows aligned to their internal processes, and help them operationalize Ramp’s tools to drive efficiency and compliance. In this role, you will help shape Ramp’s Enterprise activation motion for Bill Pay & Procurement and influence the strategy that accelerates customer adoption and business impact. WHAT YOU’LL DO DELIVER HIGH-QUALITY IMPLEMENTATIONS - Lead Enterprise customers through the end-to-end onboarding of Ramp Bill Pay and Procurement, ensuring fast, accurate, and complete deployment - Educate customers on Ramp’s AP workflows, procurement best practices, approval logic, vendor management, and policy configuration DRIVE CUSTOMER ADOPTION & BUSINESS OUTCOMES - Prevent delays in implementation by proactively identifying blockers and reinforcing the value of adopting Ramp’s AP & Procurement solutions - Understand customers’ current AP, purchasing, and approval processes to identify pain points, recommend improvements, and guide them toward an optimized rollout BE A PRODUCT & WORKFLOW EXPERT - Become deeply knowledgeable in Ramp’s Bill Pay & Procurement capabilities—including integrations, vendor onboarding, approval routing, purchase requests, and invoice processing - Troubleshoot customer issues and partner closely with Product and Engineering to surface insights, communicate gaps, and collaborate on solutions or workarounds CROSS-FUNCTIONAL PARTNERSHIP & CUSTOMER ADVOCACY - Provide structured feedback and insights to Product to inform roadmap prioritization - Balance multiple customer activations at once, managing timelines, customer communication, follow-ups, and proactive outreach WHAT YOU'LL NEED - 5+ years of experience in Customer Success, Implementations for products supporting AP and/or Procurement functions - Strong project management and time management skills with the ability to keep multiple customers on track simultaneously - Excellent verbal and written communication skills, including the ability to explain complex workflows simply - Experience partnering with technical teams to share customer feedback, troubleshoot issues, and propose creative solutions - Demonstrated ability to quickly learn a product deeply and articulate the “why” behind product decisions - Strong record of meeting or exceeding performance metrics in previous roles - Ability to anticipate customer needs and position product capabilities proactively - Comfort operating in a fast-paced, high-growth environment with evolving processes NICE TO HAVES - Experience with Accounting Systems (e.g., NetSuite, QuickBooks, Xero, Sage, ERP/AP modules) - Background in financial services, Fintech, or SaaS implementations - Experience at a high-growth startup BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

About Core Products & Platform Core Products & Platform is the foundation that powers the entire product — we build and maintain what every other direction at Fundraise Up depends on, and we directly secure the revenue that drives our mission. We own the full donation lifecycle: from the moment a donor lands on a checkout page to the financial flows behind every transaction, the integrations that connect our platform to the nonprofit's ecosystem, and the platform infrastructure that makes everything scale. Experiment velocity is our competitive DNA. 80%+ of growth experiments run through our products. We move fast, we measure everything, and we never break what matters. The Role We are looking for Product Managers to join Core Products & Platform and take full end-to-end ownership of a product domain that directly impacts donation volume, platform reliability, and nonprofit success. These are high-stakes, high-ownership roles. You will set strategy, define roadmaps, write specs that engineering can build from, and drive outcomes — not just ship features. You'll work in close partnership with Engineering, Design, Analytics, GTM, and Customer Success to turn complex problems into elegant, scalable solutions. You won't be handed a finished playbook. You'll help write it. What You’ll Own Product strategy and roadmap for your domain — with clear priorities and the reasoning behind every decision End-to-end delivery from discovery through to launch and post-launch validation Specifications that engineering can build from — with detailed requirements, edge cases, and acceptance criteria covered Stakeholder alignment — keeping Engineering, GTM, Support, and leadership informed and coordinated Domain health — product metrics, reliability signals, and the right balance between new features, experiments, and technical sustainability What You’ll Do Define and own your domain's quarterly goals and success metrics Run structured discovery: customer interviews, behavioral analysis, funnel review, and data exploration Write engineering-ready specs — clear, with edge cases covered and no open questions left Partner directly with PM Growth on experiment design and high-velocity delivery Collaborate with GTM (Sales, CSM, PMM) to resolve enterprise-critical issues and translate client needs into scalable product improvements Track product health and understand what's driving changes — with clear attribution and causal reasoning Use AI as a default tool across research, analysis, spec writing, and communication Requirements 5+ years of experience in Product Management in a B2B SaaS, Fintech, or Enterprise environment Proven ability to own a product area end-to-end — you take responsibility for outcomes, not just tasks Strong delivery track record: you ship complex features in high-pressure environments without dropping quality Ability to write specifications engineers can build from — precise, with edge cases and acceptance criteria Data fluency: you define metrics, interpret results, and drive decisions with evidence Systems thinking: you see the product as a whole, understand dependencies, and anticipate the impact of decisions Strong written and verbal communication in English (C1) and ability to work in a Russian-speaking team Comfort working in a fast-moving environment where priorities can shift and ambiguity is normal Nice To Have Experience in payments, fintech, or financial product flows Experience in B2B SaaS platforms with API/integration complexity Experience with A/B experimentation frameworks at high velocity Familiarity with enterprise nonprofit or fundraising domain AI at Fundraise Up At Fundraise Up, AI is a default tool — not an experimental one. We expect every team member to actively use AI in their day-to-day work, identify where AI can change the shape of problems in their function, and grow their fluency as the tools evolve. You should already be using AI meaningfully in your work and understand where it adds value and how it can improve the way you operate. Why work with us A strong, collaborative product team that owns what it builds Clear product vision and access to real customer feedback from global nonprofit leaders Flat structure: no politics, just great work with great people Transparent company culture—we share how we’re growing, where revenue comes from, and what’s next Long-term focus: we offer equity options and value sustained, meaningful contribution Compensation & Benefits Compensation range: €5,600 - €6,100 gross. Final compensation determined based on experience, skills, qualifications, alignment with requirements, and location. 31 days off 100% paid telemedicine plan Home Office Setup Assistance English learning courses (50% reimbursement, up to $1,000 annually) Relevant professional education (100% reimbursement, up to $1,500 annually) Gym or swimming pool (50% reimbursement, up to $500 annually) Co-working (up to $250 monthly) Remote working Equal opportunity employer; inclusive environment; non-discrimination

Location: Tallinn, Estonia Workplace: remote Are you ready to build TikTok in Estonia?   At Aleph, we don’t just sell advertising — we build markets. At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.   Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels. With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.   We are now strengthening our presence in Estonia and are looking for a Client Partner to help us grow revenue, expand relationships, and position TikTok as a core advertising channel in the market. This is a highly visible, entrepreneurial role with real ownership. You’ll be acting as the face of TikTok locally while working closely with regional and global stakeholders.   The Role   As a Client Partner, you will be responsible for driving TikTok advertising growth in Estonia, with a strong focus on new business acquisition, activating untapped advertisers, and expanding existing client relationships. This role is ideal for a hungry, proactive salesperson who enjoys opening doors, building relationships, and growing a business in a relatively small, but strategic market. What You’ll Do: Own the full sales cycle : prospecting, outreach, pitching, negotiations, and onboarding new advertisers. Actively hunt for new clients and re-engage advertisers we know but have not yet onboarded. Manage and grow a portfolio of existing clients , identifying upsell and expansion opportunities. Build strong relationships with media agencies and direct advertisers in Estonia. Position TikTok as a strategic growth channel through education, presentations, and client workshops. Collaborate closely with internal teams (CSM hub, platform leads, regional stakeholders). Support export advertisers (Estonian companies targeting multiple international markets). Attend industry events and client meetings to grow market presence and pipeline. Maintain accurate pipeline and activity tracking in CRM tools. What We’re Looking For: Proven experience in a sales role (advertising, media, digital, tech, or related industries). Strong understanding of sales fundamentals : prospecting, objection handling, pipeline management. High level of proactivity, ownership, and motivation . Excellent communication and relationship-building skills. Ability to work independently in a remote-first setup while collaborating with regional teams. Fluent English (Estonian is a strong advantage).Nice to Have (but not required) Experience in digital advertising, media sales, or marketing agencies. Familiarity with TikTok, social media advertising, or performance marketing. Existing network of advertisers or agencies in Estonia. Nice to Have (but not required): Experience in digital advertising, media sales, or marketing agencies. Familiarity with TikTok, social media advertising, or performance marketing. Existing network of advertisers or agencies in Estonia. Why Join Aleph: Be the local face of TikTok in Estonia. Work in a small, high-impact team with real autonomy. Represent exclusive advertising partnerships in the market. Learn fast by working across multiple platforms, verticals, and client types. Grow your career in a global, fast-scaling organization. If you’re motivated by growth, ownership, and building something meaningful in a developing market — we’d love to hear from you. In line with the EU Pay Transparency Directive, we are committed to fair and open compensation practices. For this role, the minimum gross annual base salary is EUR 35,700. In addition to base salary, this role includes a significant performance-based variable component, paid quarterly. The final offer will reflect your experience, skills, and the scope of the role.             #ALEPH

Задачи: — Обследовать бизнес-процессы клиентов, выявлять требования к автоматизации; — Формализовать процессы «как есть» (AS IS) и требования (БТ/ФТ); — Моделировать бизнес-процессы клиента в системе; — Настраивать систему под требования клиента (без доработок кода); — Проводить GAP-анализ возможностей системы и требований к автоматизации; — Готовить предложения по оптимизации процессов («как будет», TO BE) и концепцию автоматизации с учётом ИТ-ландшафта клиента; — Заниматься концептуальным проектированием/прототипированием, писать ТЗ и ЧТЗ на новую функциональность; — Участвовать в планировании спринтов, презентовать требования команде разработки; — Участвовать в тестировании функциональности и в приёмо-сдаточных испытаниях у клиента; — Консультировать клиентов на этапе внедрения и пилотирования; — Готовить и поддерживать в актуальном состоянии документацию для передачи системы в эксплуатацию; — Проводить демо продукта в рамках пресейла для потенциальных клиентов и обучающие демо нового функционала для действующих. Требования: — От 3 лет опыта в роли консультанта, бизнес-аналитика или системного аналитика; — Не менее 2 успешных проектов автоматизации закупок, снабжения или цепей поставок; — Опыт внедрения одного из продуктов: 1С (УТ, ERP, УХ, ERP.УХ, ДО), SAP (SRM, Ariba), Microsoft Dynamics (CSM, Commerce), BPMSoft, Elma365 или аналогичных; — Знание предметной области закупок и снабжения; — Опыт разработки проектной документации: БТ/ФТ, Концепция, ТЗ, ЧТЗ, ТП, ПИМИ, инструкции. Будет плюсом: — Опыт работы в системном интеграторе или ИТ-консалтинге; — Знание нотаций BPMN, IDEF, ERD, DFD, UML; — Понимание архитектуры клиент-серверных приложений, интеграционных подходов, СУБД; — Использование ИИ-инструментов в рабочих задачах. Условия: — Официальное оформление, белая зарплата и понятная система мотивации (оклад + квартальные премии); — Внутренние программы развития сотрудников, участие в митапах, хакатонах, лекциях и мастер-классах; — Работа с экспертами, разнообразные задачи, конструктивная обратная связь, готовность к новым решениям. Ретроспективы для контроля и улучшения рабочих процессов; — Программа well-being для сотрудников (физическое, психологическое и финансовое здоровье, карьерный рост, социальная польза и многое другое); — Современный офис в центре города, работать можно удаленно или в гибридном формате - по желанию; — Пятидневный график с 9/10 до 18/19 часов по МСК, сб, вскр - выходные.

Location: Remote (United States | Canada) Workplace: Remote 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As a Principal Solutions Engineer, Acceleration, you’ll help define how 1Password brings emerging technologies to market. Working across Product Management, Product Marketing, Enablement, Engineering, Sales, Customer Success, and strategic customers, you’ll validate new capabilities, shape product direction through field feedback, and turn what works into repeatable customer-facing motions. Your work will help customers adopt innovations that strengthen secure access for people, machines, and artificial intelligence (AI) agents while advancing 1Password’s mission to make secure access simpler. Reporting to the Vice President, Global Solutions Engineering, this remote role is open to candidates in the United States or Canada and may involve up to 30% travel. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. This is a remote opportunity within Canada and the US. Note: All go-to market roles will have an in-person onboarding in Toronto. What we're looking for: - 8+ years of experience in customer-facing technical roles within enterprise Business-to-Business Software as a Service (B2B SaaS), including leading initiatives beyond an individual sales territory. - A track record of translating emerging technologies into customer value, repeatable field motions, and clear recommendations that shape product or go-to-market direction. - Experience partnering effectively with Product Management, Engineering, Product Marketing, and other cross-functional teams to validate capabilities and incorporate customer feedback. - Strong executive communication, storytelling, and presentation skills, with the ability to influence audiences ranging from technical practitioners to senior executives, analysts, and strategic partners. - Deep knowledge of modern identity architectures and developer or AI-powered workflows, including Open Authorization (OAuth), OpenID Connect (OIDC), System for Cross-domain Identity Management (SCIM), application programming interfaces (APIs), Model Context Protocol (MCP), continuous integration and continuous delivery (CI/CD), infrastructure automation, AI agents, and modern cloud platforms. - Experience with Metrics, Economic Buyer, Decision Criteria, Decision Process, Paper Process, Identify Pain, Champion, and Competition (MEDDPICC), or a similar enterprise sales methodology, along with the ability to work autonomously and influence without direct authority. Bonus points for: - Experience with private previews, beta programs, or early-stage products; technical enablement and customer-facing content; or domains such as Artificial Intelligence Security (AI Security), Developer Security, Privileged Access, Software as a Service (SaaS) Manager, or Unified Access Management is preferred. - A track record of public speaking, technical writing, podcasts, analyst engagements, or other forms of technical thought leadership is also valued. What you can expect: - Lead technical validation for emerging products, strategic initiatives, and incubating technologies from early development through general availability. - Partner with Product Management, Product Marketing, and Engineering to shape product direction and turn field feedback into actionable recommendations. - Build repeatable discovery frameworks, demonstrations, technical messaging, reference architectures, and implementation guidance for the global Solutions Engineering organization. - Design and deliver technical enablement, including workshops, labs, certifications, and playbooks that help Solutions Engineers confidently support new capabilities. - Lead strategic customer engagements, private previews, beta programs, and early-adopter initiatives, providing executive-level technical guidance and influencing customer outcomes. - Identify emerging market opportunities and represent 1Password through executive briefings, conferences, webinars, podcasts, customer events, and industry content. - Mentor Solutions Engineers and lead cross-functional initiatives that accelerate adoption, strengthen technical excellence, and scale what works across the organization. USA-based roles only: The annual base salary for this role is between $171,000 USD and $248,000 USD, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $170,000 CAD and $247,000 CAD, and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Location: Singapore Workplace: Hybrid ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. THE ROLE As a Customer Success Manager (CSM) at Mistral, you will be responsible for managing a portfolio of enterprise customers, ensuring they achieve their goals using Mistral’s solutions. You will serve as the primary point of contact for customers, driving adoption, satisfaction, and long-term success.  This role is ideal for those who excel in customer-facing environments, enjoy solving complex challenges, and are passionate about turning customer success into business impact. WHAT YOU WILL DO CUSTOMER SUCCESS OWNERSHIP - Manage a portfolio of enterprise customers, ensuring they maximize the value of Mistral’s AI solutions. - Build strong, trusted relationships with key stakeholders, understanding their business objectives and tailoring solutions to meet their needs. - Lead customer onboarding, adoption, and ongoing engagement to drive product usage and satisfaction. - Monitor customer health metrics, identify risks, and proactively address challenges to prevent churn. - Collaborate with Sales to identify upsell and cross-sell opportunities based on customer needs and usage patterns. - Partner with Product and Engineering teams to gather customer feedback and influence the product roadmap. - Develop and deliver customer training, enablement programs, and best practices to drive adoption. - Conduct regular business reviews (QBRs) to align on goals, challenges, and success metrics. STRATEGIC CUSTOMER GUIDANCE - Serve as a trusted advisor to customers, guiding them on how to leverage Mistral’s AI solutions to achieve their business outcomes. - Work closely with Support and Product teams to ensure seamless customer experiences, from deployment to production. - Create and execute customer success plans with clear KPIs, timelines, and measurable outcomes. - Advocate for customer needs internally, ensuring their voice is heard in product and strategic discussions. CROSS-FUNCTIONAL COLLABORATION - Share customer insights with Product, Sales, and Engineering teams to inform product improvements and strategic initiatives. - Clear obstacles for customers during deployment and adoption phases, accelerating time-to-value. - Support renewal processes, including contract negotiations, expansion discussions, and coordination with internal teams. WHAT WE'RE LOOKING FOR - 5+ years of experience in customer-facing roles, such as Customer Success, Account Management, or Solutions Consulting, ideally in a technical or SaaS environment. - Proven ability to manage enterprise customer relationships, with a focus on driving adoption, satisfaction, and retention. - Experience working with technical products, with the ability to engage confidently with Data, IT, and Engineering teams. - Strong communication and presentation skills, including the ability to tailor messaging for technical and executive audiences. - Business acumen: Ability to identify upsell and expansion opportunities while ensuring customer success. - Technical aptitude: Familiarity with AI/ML concepts is a plus; ability to understand and discuss technical requirements is essential. - Hands-on, customer-centric, collaborative, and organized, with a passion for solving complex challenges. WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Location: Vladivostok Workplace: onsite ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com.   ABOUT YOU We are looking for a Customer Success Manager at junior level to join our APAC Partnerships team in Vladivostok. You will work side by side with our HQ and APAC Customer Success Managers, supporting the day-to-day success of the Traffic Source Partners we onboard — affiliates, media partners, creator networks, and publishers who drive players to the web shops we operate for game developers. The centre of gravity of this role is account management operations, and in particular partner payouts:making sure every partner is set up correctly, that their performance data is accurate, that their payout is calculated, documented, approved and paid on time, and that any discrepancy is chased down and closed. It is detailed work that partners feel immediately — getting it right is how trust in the programme gets built. This is an entry-level position with real ownership from day one. Fresh graduates are welcome to apply, provided you have the right attitude and eagerness to learn. If you are organised, comfortable with numbers, enjoy being the reliable person other teams can count on, and want to learn the commercial side of the games industry from the inside, we would love to hear from you. RESPONSIBILITIES Partner payouts & account operations (primary) Own the recurring payout cycle for onboarded Traffic Source Partners: collect and validate performance data, prepare payout calculations against agreed commercial terms (revenue share, CPA, fixed fee, bonuses), and submit them for approval. Work with Finance, Legal, and Partnerships to make sure each partner's invoicing, tax, and banking documentation is complete and current before payment. Investigate and resolve payout discrepancies — missing conversions, mismatched reporting periods, currency and FX questions, adjustments and clawbacks — and communicate the outcome clearly to the partner. Maintain accurate partner records: contacts, contract terms, payout schedules, tracking setup, and account status in CRM (Salesforce) and internal trackers. Produce recurring reporting: weekly partner status, monthly payout reconciliation, and inputs for quarterly business reviews. Customer success support Support the HQ and APAC CSM team on standard customer success duties across the partner portfolio — meeting preparation, follow-ups, action-item tracking, and documentation. Help onboard new Traffic Source Partners: account setup, documentation, tracking-link setup, first campaign, and first payout. Act as first-line responder for partner questions, escalating technical issues to Engineering and commercial questions to the account owner. Monitor partner performance dashboards and proactively flag anomalies — traffic drops, conversion drops, stalled integrations, unpaid balances — before they become escalations. Act as the voice of the partner internally, liaising with Product, Engineering, Design, BD, and Support so requests are delivered accurately and on time. Ways of working Coordinate across time zones with HQ, APAC Partnerships, and regional teams. Keep process documentation, decision logs, and onboarding notes current in Confluence; track work in Jira. Spot the repetitive parts of the payout and reporting process and propose ways to simplify or automate them. REQUIREMENTS 1–4 years of experience in customer success, account management, partner or affiliate operations, ad operations, finance operations, or a comparable client-facing or operational role. Fresh graduates with the right attitude are welcome. Fluent in English; you will work in English daily with HQ and APAC colleagues and partners. Strong numeracy and confident spreadsheet skills (Google Sheets / Excel: lookups, pivot tables, reconciliation). Exceptional attention to detail. This role touches money movement; accuracy matters more than speed. Highly organised and self-directed — able to run a recurring process on a calendar without being chased. Clear written communicator, able to explain a payout calculation or a tracking issue in plain language to a partner or a teammate. Comfortable working across APAC and HQ time zones and in a fast-paced environment where priorities shift. Based in, or willing to relocate to, Vladivostok for an onsite role. NICE TO HAVE Exposure to affiliate marketing, performance marketing, ad networks, or creator and influencer programmes. Familiarity with CRM tooling (Salesforce), Jira and Confluence, or BI dashboards. Basic understanding of invoicing, VAT or withholding tax, and cross-border payment flows. Interest in the gaming industry, payments and fintech, or B2B SaaS. Additional languages relevant to APAC coverage (Korean, Chinese, Japanese). Any prior experience in coordination, support, operations, or student project lead roles. BENEFITS We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play. Benefits   Convenient working tools: New Mac laptop and any other necessary equipment for your efficient work. Google Workspace, Atlassian, Jira, Slack   Professional growth: Paid professional training and attendance at specialized conferences Exchange of experience between employees within the company Opportunity for professional growth within the company and department Obtaining expertise in various areas and products of the company   More perks Possibility of flexibility working Access to the corporate library Health & dental insurance No dress code Comfortable and new office environment   The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com Explore more opportunities at: https://xsolla.com/careers

Location: Rijeka Workplace: remote CSM Rijeka is looking for self-motivated and skilled seafarers to join Cruise fleet of Columbia Shipmanagement.   JOB DESCRIPTION & QUALIFICATION   Maintain safe navigation by standing watch, monitoring bridge/navigation equipment, and ensuring safe vessel operation in port and at sea. Prepare and manage voyage plans, including environmental compliance and adherence to MARPOL and local regulations. Keep navigational charts, publications, equipment logs, and merchant flags updated and compliant with the latest requirements. Manage port-related information and documentation, including port questionnaires, traffic, tidal/current data, and voyage technical itineraries. Support vessel safety, security, and regulatory compliance by performing emergency duties, monitoring communication systems (including GMDSS tests), and maintaining required documentation such as radio logs.   To be in possession of : Valid COC (STCW Reg II/2) with verification. Valid STCW certifications required for the position. Excellent knowledge of ISM Code, SOLAS, MARPOL, and other maritime regulations Excellent leadership, interpersonal, and crisis management skills Advanced English level; additional languages are an asset and recommended. Safety culture and mindset. Experience with multicultural working environment.   VESSEL'S SPECIFIC REQUIREMENTS   Substantial experience in same rank on Exceptions cruise ships To possess COP BASIC POLAR WATERS with experience in sailing in Ice and Polar Waters.    CONTRACT TERMS & CONDITIONS   Contract Duration [4 months +/- 1 months] Contract Benefit: Competitive salary  Terms and condition as per CBA applicable Bonus Scheme Free Internet onboard and wellbeing support   You may include with your application any reference, specific job qualification, and your availability date. Looking forward to welcoming you in the Columbia Group Family.

Location: Rijeka Workplace: remote CSM Rijeka is looking for self-motivated and skilled seafarers to join our expanding fleet of Columbia Shipmanagement.  JOB DESCRIPTION & QUALIFICATIONS   Provide luxury food and beverage service to guests. Maintain venue readiness, cleanliness, and safety standards. Manage bar setup, breakdown, equipment, and supplies. Support inventory, beverage menu development, and special events. Ensure compliance with sanitation, health, safety, and labor regulations. Valid STCW and flag-state certifications required for the position. Proven Head Bartender/Bar Manager experience in a 4-star cruise or hospitality environment. Strong knowledge of public health regulations, HACCP, and food & beverage operations.     VESSEL'S SPECIFIC REQUIREMENTS   Minimum experience requirements: 12 months of previous experience in rank on Cruise Ship  Substantial experience on large cruise ships with worldwide itinerary. Experience in trading area USA and Australia is recommended.   CONTRACT TERMS & CONDITIONS   Contract Duration [4 months +/- 1 months] Contract Benefit: Competitive salary  Terms and condition as per CBA applicable Bonus Scheme Free Internet onboard and wellbeing support    You may include with your application any reference, specific job qualification, and your availability date.   Looking forward to welcoming you in the Columbia Family.

Location: New York; San Francisco Workplace: Hybrid ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. THE ROLE As a Customer Success Manager (CSM) at Mistral, you will be responsible for managing a portfolio of enterprise customers, ensuring they achieve their goals using Mistral’s solutions. You will serve as the primary point of contact for customers, driving adoption, satisfaction, and long-term success.  This role is ideal for those who excel in customer-facing environments, enjoy solving complex challenges, and are passionate about turning customer success into business impact. WHAT YOU WILL DO CUSTOMER SUCCESS OWNERSHIP - Manage a portfolio of enterprise customers, ensuring they maximize the value of Mistral’s AI solutions. - Build strong, trusted relationships with key stakeholders, understanding their business objectives and tailoring solutions to meet their needs. - Lead customer onboarding, adoption, and ongoing engagement to drive product usage and satisfaction. - Monitor customer health metrics, identify risks, and proactively address challenges to prevent churn. - Collaborate with Sales to identify upsell and cross-sell opportunities based on customer needs and usage patterns. - Partner with Product and Engineering teams to gather customer feedback and influence the product roadmap. - Develop and deliver customer training, enablement programs, and best practices to drive adoption. - Conduct regular business reviews (QBRs) to align on goals, challenges, and success metrics. STRATEGIC CUSTOMER GUIDANCE - Serve as a trusted advisor to customers, guiding them on how to leverage Mistral’s AI solutions to achieve their business outcomes. - Work closely with Support and Product teams to ensure seamless customer experiences, from deployment to production. - Create and execute customer success plans with clear KPIs, timelines, and measurable outcomes. - Advocate for customer needs internally, ensuring their voice is heard in product and strategic discussions. CROSS-FUNCTIONAL COLLABORATION - Share customer insights with Product, Sales, and Engineering teams to inform product improvements and strategic initiatives. - Clear obstacles for customers during deployment and adoption phases, accelerating time-to-value. - Support renewal processes, including contract negotiations, expansion discussions, and coordination with internal teams. WHAT WE'RE LOOKING FOR - 5+ years of experience in customer-facing roles, such as Customer Success, Account Management, or Solutions Consulting, ideally in a technical or SaaS environment. - Proven ability to manage enterprise customer relationships, with a focus on driving adoption, satisfaction, and retention. - Experience working with technical products, with the ability to engage confidently with Data, IT, and Engineering teams. - Strong communication and presentation skills, including the ability to tailor messaging for technical and executive audiences. - Business acumen: Ability to identify upsell and expansion opportunities while ensuring customer success. - Technical aptitude: Familiarity with AI/ML concepts is a plus; ability to understand and discuss technical requirements is essential. - Hands-on, customer-centric, collaborative, and organized, with a passion for solving complex challenges. WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Location: Kuala Lumpur, Malaysia; Philippines; Taiwan The Role The Enterprise Client Success Manager (CSM) exists to ensure the successful delivery, adoption, and long-term impact of our mental health benefits platform across key strategic and large enterprise accounts. This is a high-touch, consultative role focused on translating our solution into measurable value for clients. The Enterprise CSM owns the end-to-end client journey, from implementation and program design to engagement strategy, reporting, renewals, and expansion. They act as a trusted advisor to senior HR and business stakeholders, ensuring the programme aligns with organisational priorities and drives meaningful outcomes for employees. What You'll Do Main Responsibilities Serve as the primary point of contact for a portfolio of key strategic and large enterprise accounts Own end-to-end delivery of the mental health benefits platform across assigned clients Develop and execute customised mental health programme strategies aligned to each client’s workforce needs Build strong, long-term relationships with senior HR and business stakeholders Drive client satisfaction, retention, and expansion opportunities Coordinate cross-functional collaboration across Sales, Product, Engineering, Clinical, Marketing, and Delivery teams Analyse engagement, utilisation, and outcome data to demonstrate value and inform strategy Identify product enhancement opportunities based on client feedback and insights Day-to-Day Activities Client Relationship Management Conduct regular client check-ins (weekly, monthly, quarterly) Prepare and present QBRs and impact reports Respond to client queries, escalations, and operational requests Align on programme priorities, campaign calendars, and engagement initiatives Manage renewals conversations and identify upsell/cross-sell opportunities Programme Delivery & Project Management Oversee implementation timelines and onboarding processes Coordinate webinars, roadshows, campaigns, and engagement initiatives Ensure platform configurations, credits, and reporting are accurate Track project milestones and manage internal follow-ups Ensure service quality standards are maintained across clinical and operational delivery Strategic Advisory & Consulting Develop tailored engagement strategies based on workforce demographics and needs Advise clients on mental health trends, utilisation benchmarks, and best practices Provide recommendations to improve adoption, communication, and ROI perception Align programme strategy with client organisational goals (e.g., wellbeing, retention, productivity) Data Analysis & Insights Monitor utilisation rates, credit consumption, engagement metrics, and CSAT/NPS Analyse trends and identify risks or growth opportunities Develop insights and narratives to demonstrate programme impact Use data to inform renewal and expansion discussions Cross-Functional Collaboration Translate client feedback into clear product and operational requirements Work with Product and Engineering on feature enhancements or fixes Partner with Marketing on engagement campaigns and communication materials Coordinate with Clinical and Delivery Ops for service quality and provider matters Support Sales in enterprise pitches, renewals, and expansion proposals Continuous Improvement & Innovation Identify recurring pain points and process inefficiencies Contribute to internal playbooks, best practices, and reporting frameworks Proactively suggest platform improvements to enhance scalability and client value Requirements Who You Are Bachelor's degree in Business, Management, or related field required. Master's degree would be a plus but not a requirement At least 3 years of experience in client success/account management/management consulting, preferably in a related industry such as healthcare, HR, change management, or benefits Proven track record of successful project delivery and account management, with experience managing large, complex projects and building long-term relationships with clients. Strong strategic thinking skills, with the ability to develop and execute on a strategic vision for clients. Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients and internal stakeholders. Ability to work independently and as part of a team, with a strong sense of accountability and ownership. Familiarity with mental health benefits and/or related industries is a plus. Open to candidates from Malaysia (hybrid) and the Philippines (remote) Benefits Why You’ll Love Working With Us: Global company – work in a diverse environment with people from nearly 20 countries Generous leave policy – time off to rest and recharge Christmas week off – company-wide break during Christmas, separate from annual leave Birthday leave – enjoy a day off on your birthday Quarterly mental health days – one day off every quarter to focus on your wellbeing Flexible work arrangements – work in a way that suits your lifestyle and goals Work-life balance – a culture that values personal time and long-term wellness Medical coverage – comprehensive insurance for peace of mind Performance bonus – high performance is recognised and rewarded Development budget - annual allowance to support your professional development Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care Socials and communities – regular non-work events/activities to connect and have fun together

Location: Americas; EMEA Workplace: Remote RevenueCat gives app businesses the infrastructure and tools to build, run, and improve their monetization. Since graduating from YC's S18 batch, we've grown into the default monetization platform for mobile. We're in 50%+ of newly shipped subscription apps, we process $16B+ in annual purchase volume, and we help everyone from a solo developer to the OpenAI mobile team understand and grow their revenue. We're a remote-first team of 150+ people across 25+ countries, guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance. This isn't the right fit for everyone. The systems you’ll build here manage billions of dollars and touch hundreds of millions of end users, and we don’t take that lightly. You'll be expected to work hard and hold a high bar for what you ship, alongside some of the sharpest, most driven people you've worked with. If that sounds energizing rather than exhausting, keep reading. THE ROLE We are looking for a Head of Customer Growth to build and lead the operating system that helps RevenueCat customers become better app businesses. This is broader than a traditional Customer Success role. It combines strategic account coverage, app-growth judgment, specialist advisory, customer education, product adoption, and scalable enablement. The goal is not to give every customer the same high-touch service. It is to identify where RevenueCat can create disproportionate value, deploy the right kind of help, and turn every successful customer intervention into knowledge that benefits the rest of the customer base. You will lead a multi-lane Customer Growth function spanning the CSM team, Growth Advisory, Growth Advocacy, and the emerging Customer Enablement function. The CSM Team Lead will own daily CSM execution. You will set the strategy, operating model, talent bar, investment plan, and measures of success for the function as a whole. For our highest-value customers, this means deep account context, growth diagnosis, stakeholder mapping, product-adoption strategy, technical-account coordination, and clear next-step ownership. For high-potential customers, it means identifying them early and providing the right help before revenue has fully materialized. For customers with specific growth bottlenecks, it means bringing in the right specialist. For the broader customer base, it means scalable education through Growth Advocates, lifecycle guidance, office hours, playbooks, templates, product nudges, and eventually dynamic next-best-action systems. Your job is to make Customer Growth one operating system rather than a collection of disconnected activities. WHY WE ARE HIRING FOR THIS ROLE NOW RevenueCat serves tiny indie apps, fast-growing startups, games, media companies, health and fitness apps, AI products, marketplaces, and some of the most sophisticated consumer app businesses in the world. The app market is top-heavy, so the human touch must be allocated deliberately. At the same time, a customer that is small today may become strategically important very quickly. Contract status and current revenue are necessary signals, but they are not sufficient. We already have many of the ingredients: CSMs, a CSM Team Lead role, Growth Advocates, Customer Growth Advisory specialists, Product, Support, Marketing, Sales, TAM, Data, and one of the richest datasets in app monetization. We need a leader who can turn those ingredients into a coherent function. WHAT YOU WILL BE RESPONSIBLE FOR - Own Customer Growth strategy across the full customer base. Define how RevenueCat helps customers grow after they begin using the product, including named accounts, high-potential customers, specialist-assisted customers, scaled customers, and the long tail. - Build segmentation and coverage. Use current value, future potential, adoption, intent, growth moments, risk, and strategic importance to decide who receives named CSM coverage, time-bound help, specialist advisory, scaled education, product-led guidance, or monitoring. - Lead through the CSM Team Lead. Set the bar for customer context, account strategy, stakeholder management, growth diagnosis, adoption planning, commercial awareness, and follow-through. Develop the Team Lead and create a strong leadership bench rather than becoming the permanent CSM manager. - Identify high-potential customers early. Work with Data, Product, Sales, Marketing, and Support to find customers with meaningful future potential before revenue alone makes them obvious. - Govern Growth Advisory. Define intake, qualification, expected impact, output quality, follow-through, and reuse. Specialists should be deployed against specific high-value problems rather than become general-purpose consulting capacity. - Make Growth Advocacy a customer-education channel. Ensure Growth Advocates turn real customer learning into authoritative one-to-many education for existing customers and the broader app ecosystem. - Build Customer Enablement and Scaled Growth. Create the roadmap for lifecycle programs, templates, office hours, documentation, automation, product nudges, and next-best-action guidance. - Drive meaningful product adoption. Partner with Product and Product Marketing so customers adopt RevenueCat capabilities in ways that help them win, rather than merely increasing feature activity. - Create clear cross-functional decision rights. Define how Customer Growth works with Sales, TAM, Support, Product, Marketing, and Data without turning CSMs into AEs, TAMs into a catch-all, or collaboration into meeting theater. - Build the customer-insight loop. Repeated customer questions should become product improvements, enablement, playbooks, benchmarks, documentation, lifecycle programs, and market education. - Own the function. Set metrics, operating cadences, headcount plans, budget, organization design, executive communication, and the talent bar across Customer Growth. WHAT SUCCESS LOOKS LIKE WITHIN THE FIRST MONTH - Meet directly with at least 15 customers across different sizes, growth stages, product footprints, and monetization models—including high-value, high-potential, at-risk, and scaled customers. - Take point on at least two live customer-growth situations. Work alongside the CSM, Advisory, TAM, Support, or Product partner to diagnose the problem, agree ownership, and move each customer to a concrete next milestone. - Ship at least one no-regrets improvement to a broken handoff, account motion, Advisory route, or customer experience rather than waiting for a complete strategy. - Establish a clear operating agreement with the CSM Team Lead and act on urgent customer, talent, or ownership issues. - Build a working view of the team, coverage, high-potential misses, lane boundaries, and metrics—deep enough to make decisions, without allowing analysis to delay action. WITHIN THE FIRST THREE MONTHS - Act as executive sponsor for a small set of strategically important or high-potential customers and personally lead at least two customer-growth interventions through a measurable milestone. - Put the first version of segmentation and coverage into production on real accounts, then revise it from evidence. - Run decision-oriented account reviews and a working Growth Advisory intake and follow-through motion. - Ship the first scaled education or Customer Enablement program based on a repeated customer need. - Make the first material changes to ownership, operating cadence, or talent where the current model is not working. - Establish a customer-insight loop that turns frontline evidence into owned Product, education, lifecycle, or process actions. WITHIN THE FIRST SIX MONTHS - Maintain direct customer contact every week and own selected executive relationships while leading the wider system through the CSM Team Lead and specialist leaders. - Operate a functioning multi-lane Customer Growth model with clear owners, live handoffs, and visible outcomes across CSM, Growth Advisory, Growth Advocacy, and Customer Enablement. - Have the CSM Team Lead independently owning daily CSM execution, coaching, and account quality. - Demonstrate measurable results from customer interventions and show that repeated one-to-one work is becoming reusable Advisory output, education, enablement, or product insight. - Have shipped multiple scaled programs and made concrete hiring or investment decisions for the function. WITHIN THE FIRST TWELVE MONTHS - RevenueCat has a trusted, actively used system for serving high-value, high-potential, specialist-assisted, and scaled customers. - Customer Growth produces measurable improvement in customer outcomes, meaningful product adoption, account health, renewal readiness, expansion quality, and customer revenue outcomes. - The Head remains directly connected to customers and is a trusted executive partner for selected strategic accounts. - The best customer work consistently becomes reusable product, education, and market leverage. - The function has a strong leadership bench and a record of shipping improvements without waiting for perfect information. WHAT YOU WILL NEED TO BE SUCCESSFUL - Approximately 10 or more years in Customer Success, Customer Growth, strategic accounts, Growth Advisory, product growth, lifecycle, monetization, or an adjacent customer-facing function. - Five or more years leading customer-facing teams, including managers, senior team leads, or specialist groups. - Evidence of owning an entire function or multi-lane operating model, not only managing an individual CSM team. - Experience building or materially rebuilding segmentation, coverage, strategic-account, adoption, health, advisory, or scaled-customer systems. - Strong commercial judgment around NDR, renewal risk, expansion influence, customer value, and executive alignment. - Credibility with mobile apps, app monetization, in-app purchases, paywalls, checkout, pricing and offers, lifecycle, retention, experimentation, analytics, or a closely adjacent domain. - Enough product and technical fluency to lead around a developer-facing platform while preserving clear ownership for TAM, Support, and Engineering. - Experience managing both generalists and specialists. - Evidence of turning repeated one-to-one work into scalable systems. - Strong written communication, directness, and remote-first operating habits. - Evidence of hiring, coaching, performance management, and raising the leadership and talent bar. IDEALLY, YOU - Have led CSMs and advisory, education, lifecycle, or enablement teams together. - Have scaled a customer-facing function through a major company-growth stage. - Have worked in a hybrid self-serve, product-led, and enterprise business. - Have firsthand experience as an app operator, growth leader, founder, or consultant. - Have built product-led or tech-touch Customer Success programs. - Have helped productize or commercialize an advisory or professional-services capability. WHAT WE OFFER: - Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator - 10-year window to exercise vested equity options - A fully remote environment designed around autonomy and flexibility - 4-5 weeks of flexible time off annually - Paid desk at a co-working space - Workspace budget and continuous learning stipend INTERVIEWING AT REVENUECAT Our interview process is rigorous on purpose. We want to be sure that everyone we bring on is genuinely excited about this work, aligned with how we operate, and ready to meet our high bar for performance. Curious what that actually looks like? Read more in our blog post on how we hire at RevenueCat https://www.revenuecat.com/blog/company/how-we-hire-at-revenuecat/, including tips to help you succeed. MORE ON HOW WE WORK: - How we think about hiring and team design: Building a Winning Team https://app.notion.com/p/Building-a-Winning-Team-69e431c4c3df4b13961523cd93c0e9bf?pvs=21 - The values that guide how we work: Our Values https://www.revenuecat.com/blog/values/ - How we work as a remote team: How We Work Remotely at RevenueCat https://www.revenuecat.com/blog/how-we-work-remotely-at-revenuecat/ - What to expect from our interview process: Interview Expectations https://app.notion.com/p/RevenueCat-Interview-Expectations-1bdcb1a108b0800c8941def0f076f9e2?pvs=21 - What to expect from comp and employment: Employment FAQ https://app.notion.com/p/RevenueCat-Compensation-Employment-Overview-184cb1a108b0801398d4e525928597ab?pvs=21

Location: Chicago, Illinois Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? As a Senior High Touch CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes. This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals. What will I be doing? Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors). Facilitate requirements gathering and process mapping for the customer’s standard operating procedures; document in clear, precise, and actionable terms. Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy. Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities. Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry. Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer. Prioritize competing demands to drive the highest-value outcomes across your customer portfolio. Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy. What skills do I need? 5+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS or Consumption-based Technology companies experience a benefit. Experience with business process mapping, requirements analysis, and solution design. Strong technical acumen and passion for AI/agent-building (coding not required). Ability to simplify and communicate complex problems clearly across audiences. Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact. Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers. Self-motivated, adaptable, and curious team player with a high level of self-efficacy. *Proof of eligibility to work in the United States is required. The base salary range for candidates within the Greater Chicago Area is $135,270 - $161,575. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Location: Chicago, Illinois; NYC, Remote; San Francisco, California Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes. This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals. Responsibilities Own the retention and health of a portfolio of high touch customers. Track leading indicators (Fin resolution rate, involvement, CSAT, adoption breadth, stakeholder engagement), flag risk early, and run mitigation plans to secure renewals in partnership with Account Management. Drive measurable value realization by tying Fin’s performance to each customer’s business outcomes (cost savings, team capacity, customer experience), and make that ROI visible to executive sponsors at every stage of the relationship. Build and prioritize an Automation Roadmap for each customer, balancing competing demands to deliver outcomes across your portfolio. Develop trusted advisor relationships from the C-suite to individual contributors, and multi-thread accounts so success doesn’t depend on a single champion. Lead requirements gathering and process mapping of customers’ standard operating procedures, and document them in clear, precise and actionable terms. Partner with engineers to turn customer requirements into Fin solution designs, and guide customers on configuration best practices, knowledge strategy and prompt design. Analyze Fin usage and performance data to find optimization opportunities, close resolution gaps and uncover expansion use cases. Lead Success Plans, QBRs/EBRs and strategic planning sessions that align Fin’s roadmap with the customer’s goals. Keep deep product knowledge of Fin’s fast-expanding capabilities and stay aware of where the AI-agent market is heading, so you can position Fin against alternatives. Act as the Voice of the Customer internally, turning customer insights into product feedback and shaping our solutions strategy. Mentor other CSMs and help shape the playbooks and best practices of a growing team. What skills do I need? 8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles. Experience with business process mapping, requirements analysis, and solution design. Strong technical acumen and passion for AI/agent-building (coding not required). Ability to simplify and communicate complex problems clearly across audiences. Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact. Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers. Self-motivated, adaptable, and curious team player with a high level of self-efficacy. The OTE range for candidates within the New York or San Francisco Bay Area is $186,300 $207,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). The OTE range for candidates within the Greater Chicago Area is $167,670- $186,300. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). #LI-Hybrid Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Location: United Kingdom - Remote Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. The role, in a nutshell: The Manager of Customer Success Management (CSM) will report to the Director of Customer Success, working collaboratively to achieve company goals and advance customer success initiatives across the Enterprise segments. As a leader within the Customer Success organization, this role will partner closely with cross-functional teams to support and scale the CSM function. The ideal candidate brings strong people management skills, experience operating in high-volume, scaled customer environments, and a focus on driving efficient, data-informed customer engagement, retention, and growth strategies. What you’ll do: Leadership and People Management: Build, lead, and mentor a team of CSMs supporting Enterprise customers Foster a collaborative, high-performance, and customer-centric culture Provide coaching, performance management, and career development support Drive accountability through clear goals, metrics, and regular feedback Segment Strategy and Execution: Partner with Customer Success and cross-functional leaders to define segment-specific strategies Execute programs tailored to Enterprise customer needs Design and operationalize engagement models Ensure consistency in customer journeys while adapting for segment nuances Customer Management: Maintain visibility into adoption, health scores, and engagement metrics across the portfolio Guide the team in identifying churn risks and expansion opportunities Drive proactive outreach and intervention based on data insights Support account reviews and leverage segment-level insights to improve outcomes Client Engagement and Advocacy: Ensure strong stakeholder relationships across Enterprise accounts Deliver consistent value through interactions Capture and synthesize customer feedback to inform internal teams Act as the voice of the customer to influence product and go-to-market strategy Retention and Growth: Collaborate with Sales, Product, and Marketing to drive adoption and expansion Support renewal strategies and improve retention outcomes across segments Leverage data to contribute to accurate forecasting and pipeline visibility Identify and scale growth opportunities within the Enterprise base Operational Excellence: Implement and refine processes that enable scale and efficiency Improve team productivity through tooling, automation, and best practices Standardize workflows and reporting for consistency and visibility Monitor industry trends and evolve engagement strategies accordingly What we're looking for: 4+ years of experience in Customer Success, Technical Account Management, or related fields Prior people management experience with a track record of developing high-performing teams Experience supporting Enterprise or high-ARR customer segments Experience with high-touch customer success models Background in Cybersecurity, DevOps, or a related technical domain preferred Strong operational mindset with experience building or optimizing processes Proven ability to drive retention and growth in a metrics-driven environment Excellent communication and interpersonal skills across diverse audiences Bachelor’s degree in a relevant field; advanced degree preferred Currently located in the United Kingdom Compensation: up to £150,000 base salary + bonus (depending on experience) If your experience is close but doesn’t fulfill all requirements, please apply. Chainguard is on a mission to build the best team. To achieve our goal, we are focused on hiring “Guardians'' with unique backgrounds, perspectives, and experiences. About Us We live and breathe our company values: We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better. We have a bias for intentional action — We prioritize, plan, try things, and fail fast. We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey. We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions. A few of the benefits we offer: Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year. If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences. Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice . ©2026 Chainguard. All Rights Reserved.

Location: Remote (Peru) Zeal is an AI-enabled software consultancy purpose-built for Fortune 1000 companies, and we’re now part of Livefront . We help companies navigate technology to drive business outcomes by attracting, retaining, and growing exceptional talent and empowering them to use innovative technologies and process frameworks. We’re a values-driven technology company grounded in kindness, generosity, and integrity. Our mission is to build a place where our employees love their future and where clients trust us to deliver what we promise: to improve their business through technology. Love your future. We’re looking for an outstanding Project Manager to join our team. This role is available across our primary LATAM hub in Peru. Who you are You are an organized, communicative leader who keeps projects on track and stakeholders aligned. You are comfortable navigating ambiguity, managing competing priorities, and building trust with clients and delivery teams alike. You take pride in clear communication, thoughtful planning, and delivering outcomes that meet real business needs. You are curious about new tools—including AI tools that improve your productivity—and you thrive in a consulting environment where clients and priorities shift. What you will be doing Plan, coordinate, and drive delivery of technology projects from kickoff through close. Define scope, timelines, milestones, and budgets in partnership with clients and delivery teams. Manage risks, dependencies, and change, and keep stakeholders informed. Facilitate agile ceremonies (standups, planning, retrospectives) as appropriate. Serve as the primary point of contact for clients throughout the engagement. Track progress, remove blockers, and report status to leadership and clients. Ensure quality delivery that stays aligned with business goals. Why you should apply You want to work with passionate, talented people who are always looking for ways to make things better. You value a work environment where kindness, mutual trust, and egoless collaboration are paramount. You have a history of keeping promises, doing what is right, and spending energy on what matters. You enjoy the variety and growth that comes with consulting for Fortune 1000 companies across industries and technical stacks. You want to work on projects that have outsized impact and reach. You believe in sweating the details, committing to quality, and taking pride in going the extra mile. What you bring to the table Proven experience managing software or technology projects end to end. Strong understanding of project management methodologies (Agile/Scrum, Waterfall). Excellent communication, facilitation, and stakeholder-management skills. Demonstrated ability to manage scope, schedule, budget, and risk. Comfort working in a client-facing consulting environment. The ability to use AI tools to improve productivity. Bonus points if you… PMP, CSM, or an equivalent certification. A technical background or experience managing engineering teams. Experience with project management tooling (Jira, Azure DevOps, Asana, etc.). Experience delivering projects across multiple industries. What to expect When applying, please include a short note about yourself, a summary of your work experience, and a link to any writing or recorded speaking you have done about topics related to project or product management and/or business strategy (if applicable). Our hiring process moves quickly and consists of several stages for candidates who capture our attention with their initial submission, sometimes including but not limited to a short preliminary phone interview and a series of video interviews. Additional information We go out of our way to evaluate all employees and job applicants equitably based on merit, competence, and qualifications. We encourage candidates from all backgrounds and identities to apply, and we consider every applicant with an open mind. Don't worry, every application will be reviewed by a human.

Задачи: — Управление удержанием и ростом расширения среди активных организаций, включая средний объем обработки (APV) и годовой регулярный доход (ARR) на активного клиента. — Разработка стратегии кросс-продуктового принятия возможностей организации. — Создание дорожной карты удержания и расширения на 6–12 месяцев и до 2027 года. — Ведение качественного и количественного pipeline исследований. — Выявление сигналов оттока и возможностей для расширения. — Разработка и валидация концепций перед их реализацией. — Инициирование и координация межфункциональных программ удержания и монетизации. — Определение и приоритизация устранения блокеров принятия. — Принятие решений о масштабировании, итерации или прекращении инициатив на основе результатов. — Определение ключевых метрик (North Star) и дерева метрик для удержания, принятия и монетизации. Что делать: — Определять стратегию удержания и расширения, переводя цели в приоритетную дорожную карту на 6–12 месяцев. — Вести структурированные исследования через интервью с клиентами, анализ поведения и воронок для диагностики блокеров принятия. — Владеть инициативами по принятию и расширению продукта, определять и приоритизировать межфункциональные инициативы. — Руководить программами удержания и расширения в сотрудничестве с PMM, CSM, GTM и продуктовой командой. — Измерять результаты и обеспечивать ответственность, принимая решения на основе метрик. — Использовать AI/ML для сегментации, прогнозирования оттока и персонализации в партнерстве с командами данных и инженерии. Требования: — Опыт работы в управлении продуктом 5+ лет, предпочтительно в B2B SaaS, удержании, монетизации, росте или жизненном цикле клиента. — Опыт работы на уровне Senior+ с широким влиянием. — Сильные аналитические и проблемно-решающие навыки для выявления коренных причин проблем с принятием и оттоком. — Умение разрабатывать и реализовывать межфункциональные инициативы роста. — Опыт проведения исследований: интервью с клиентами, анализ поведения и воронок, генерация гипотез. — Опыт работы с жизненным циклом клиента, удержанием, активацией или расширением. — Способность оценивать возможности и приоритизировать инициативы по бизнес-эффекту. — Опыт сотрудничества с командами Customer Success, GTM, PMM и продуктом. — Комфорт в работе с продуктами, использующими AI/ML или персонализацию на основе данных. — Сильные навыки управления заинтересованными сторонами и влияния. — Свободное владение английским языком (C1+). Условия: — Работа удалённо. — Зарплата в евро, брутто, от 5600 до 6100 € в месяц, окончательная сумма зависит от опыта и квалификации. — Частная медицинская страховка для сотрудника и семьи. — 22 оплачиваемых дня отпуска в году. — До 14 оплачиваемых государственных праздников. — 5 оплачиваемых дней больничного. — Курсы английского языка. — Профессиональное образование. — Абонемент в спортзал или бассейн. — Помощь с оборудованием для домашнего офиса. — Оплата коворкинга. — Ежемесячная компенсация 50 € на интернет и мобильную связь.