Location: Москва
Workplace: В офисе
О компании
МТС Банк – цифровой банк экосистемы МТС. Мы задаем тренды банковской цифровой трансформации и развиваем финансовые сервисы нового поколения.
Обязанности
Реализовывать стратегии вторичных продаж дебетовых карт через организацию CVM-кампаний
Мониторить и анализировать результаты целевых CVM-кампаний, формировать гипотезы для улучшения эффективности воронок продаж
Проводить пилоты для проверки гипотез повышения эффективности целевых кампаний
Совместно с продуктовой командой запускать и поддерживать проведение промоакций
Формировать бизнес-требования к отчетности по целевым кампаниям
Требования
Успешный опыт работы в crm/performance маркетинге от 3 лет (опыт в банковской сфере или в розничном бизнесе будет преимуществом);
Знание принципов работы CRM (сегментация, коммуникационные воронки, контрольные группы)
Умение выстраивать эффективную коммуникацию с продуктовыми командами, с кросс-функциональными командами, клиентами;
Умение строить бизнес-моделирование, аргументировать позицию на цифрах, уверенная работа с отчетами в Excel;
Навык подготовки презентаций и выступления на бизнес-комитетах;
Активность, амбициозность и нацеленность на результат.
Условия
У нас ваши идеи не потеряются: предлагайте и обсуждайте, ищите новые решения и экспериментируйте. Мы всегда поддержим вас, а ещё предложим:
достойную заработную плату
ДМС со стоматологией с первого месяца работы
доступ корпоративной библиотеке
регулярные образовательные курсы и тренинги от корпоративного университета
внешнее обучение
цифровое пространство (безбумажный прием на работу, коворкинг, электронный документооборот)
специальный тариф на мобильную связь
скидки и бонусы на продукты и услуги от МТС, МТС Банка и партнёров
программу Best Benefits
отсутствие дресс-кода
современный и уютный офис в 2-х минутах от м. Технопарк
кафе «Мечта» с полезными завтраками и вкусными обедами
корпоративный спорт: йога, беговой клуб, вело-сообщество и другие
тренажерный зал в офисе
детские дни и подарки
программу материальной помощи в различных жизненных ситуациях
социальные проекты (раздельный сбор мусора, фандоматы, благотворительные ярмарки и волонтерские акции)
Живое общение: консультирование посетителей по работе студий, кружков и секций. Документооборот: сбор документов от поступающих в студии и секции, ведение необходимой документации.
ОфисМосква
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контроль за соблюдением правил русского языка (орфография, синтаксис, пунктуация); подготовка и проверка смысловой части оперативной графики на всех этапах работы;
Location: Mexico; Brazil
Join One of the Fastest-Growing Online Education Companies in the World
At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.
Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries. To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.
Now we're looking for an experienced Lead Retention Specialist to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term revenue. If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you.
This is a full-time, remote role with a working schedule for this role will be 9AM-6 PM EST.
Why This Role Is Different
At ELVTR, customer relationships don't end after enrollment—they're just beginning. As our Lead Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business growth.
You'll take ownership of our retention strategy, helping customers find the best possible solutions while reducing refunds, recovering revenue, and improving long-term customer loyalty. Working closely with Sales, Finance, Customer Success, Billing, and Operations, you'll use data, empathy, and strategic thinking to continuously improve our retention processes and outcomes.
You'll Love This Role If You:
Enjoy solving complex customer challenges with creative solutions
Thrive in a fast-paced, KPI-driven environment
Are an exceptional negotiator who can create win-win outcomes
Love using data to improve processes and business performance
Enjoy coaching others and sharing best practices
Are highly organized and take ownership of your work
Communicate confidently with customers and cross-functional teams
Believe outstanding customer experiences drive long-term business success
What You'll Do
Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience
Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions
Recover overdue installment payments by proactively engaging customers and resolving billing-related issues
Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances
Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams
Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes
Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention
Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives
Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards
Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience
Identify opportunities to automate retention processes and improve operational efficiency
Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses
Requirements
What We're Looking For
3+ years of experience in Sales Retention, Customer Retention, Customer Success, or a related field, preferably in a senior or lead role
Excellent English communication skills, both written and spoken
Proven experience supporting customers in the US market
Strong negotiation and objection-handling skills with a track record of reducing refunds and recovering revenue
Experience managing refund requests, payment recovery, billing issues, and installment collections
Ability to navigate difficult customer conversations with empathy while protecting company interests
A data-driven mindset with the ability to analyze retention metrics and identify opportunities for improvement
Strong ownership, problem-solving, and decision-making skills
Excellent organizational skills and attention to detail
Experience collaborating with Sales, Billing, Finance, Customer Success, and other cross-functional teams
Previous leadership, mentoring, or process improvement experience is a strong plus
Nice to Have
Experience in the online education or EdTech industry
Experience in high-ticket B2C sales environments
Previous experience leading or mentoring a retention team
Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems
Experience working with subscription or installment payment models
Knowledge of billing operations, chargebacks, and payment recovery processes
Experience analyzing customer retention metrics to drive business improvements
Comfortable working in a fast-paced, performance-driven environment
Experience collaborating across Sales, Finance, Product, and Customer Success teams
Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms
Benefits
What We Offer
Competitive Compensation
:Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally
Learn and Grow
:Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies
Remote-First Culture:
Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team
Health & Wellbeing:
Gym membership reimbursement,Mental health support, Generous paid vacation allowance
Why Join ELVTR?
Make an Impact:
Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.
Grow Your Career:We're
committed to developing our people. As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.
Join a Winning Team:
Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.
Ready to Help Shape the Future of Online Learning?
If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve complex challenges, and make a measurable impact on both learners and business growth—we'd love to hear from you.
Apply today and become part of ELVTR's next chapter of growth.
ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.
Location: Anywhere
Workplace: Remote
ABOUT US
Circle is building the world’s leading AI-powered, all-in-one platform for digital businesses. We make it possible for creators, coaches, educators, and businesses to bring together their audience with engaging discussions, live streams, events, chat, courses, and payments — all in one place, all under their own brand.
We’re proud to be a fully remote company of around 270 (and growing!) team members from 30+ countries around the world. We seek exceptional individuals around the world, set them up to do the best work of their lives, and in turn, create a meaningful impact in their own lives. We don't track hours, but we do manage for high expectations very closely. We collaborate across time zones, are highly async, and like to document a lot.
Every year, we bring the whole company together in beautiful places around the world for our company offsites. So far, we’ve hosted offsites in Turkey, Portugal, Mexico, Thailand, Colombia, Italy, Ireland, and more, with still more to come!
Check out our Careers https://careers.circle.so/ page for more about working at Circle.
ABOUT THE ROLE
We’re building something game-changing at Circle: a discovery marketplace where millions can find creators, communities, and products to help them achieve their highest personal and professional goals.
You’ll own generating and growing the demand engine for the Discover marketplace https://circle.so/discover. Think of a Pinterest, Reddit or Instagram-style product, reimagined with a mission to help people achieve their goals instead of distracting them with endless doom scrolling. Through Discover, you will be building technology that could help millions of people grow, self-actualize, and live their best lives.
As the Growth Lead for Discover https://circle.so/discover, you’ll report directly to the GM of Discover and work closely with Circle's co-founders to bring this vision to life. Day to day you'll work with the product team for Discover, our paid media team, data team, brand and design studio, lifecycle marketing, partnerships, and more.
This is a fully remote role, open to candidates in any North American time zone.
WHAT YOU'LL BE DOING
- Own growth for the Discover marketplace. Drive traffic to Discover, experiment with how consumers find and engage with Discover, and grow its GMV and transaction volume.
- A/B testing and experimentation. Run experiments to better acquire, engage, and retain traffic. Test what people see when they arrive on Discover, the algorithms behind recommendations, and marketplace structure.
- Build Circle's end-to-end lifecycle email programs. Build the acquisition funnel for Discover by setting up a recommendations newsletter, creating offers to acquire subscribers, and developing email programs to turn visitors into repeat buyers.
- Build an SEO program. Grow Discover's organic surfaces and SEO / AEO across product pages and distribution partnerships with the creators already building on Circle.
- Drive creator success on the marketplace. Help creators listed on Discover succeed by sending them buyers who convert and stay, diagnosing which categories generate traffic but underconvert, and applying those learnings across the marketplace.
- Build the team's reporting. Track funnel performance by category, cohort retention of Discover-sourced members, and what individual creators earn from the marketplace, and own reporting on performance and recommendations to leadership.
- Help shape and execute Discover's growth strategy. Partner with the GM of Discover and co-founders to shape growth priorities and collaborate with the product team to evolve the product.
WHAT YOU'LL NEED TO BE SUCCESSFUL
- A track record of owning a revenue or GMV number across multiple channels at one time, where you were able to grow the number and deliver real results. Ideally, you can walk us through what moved the number, what worked, and what you got wrong. This matters a lot more to us than your title or how many years you've been doing this.
- Experience with email and lifecycle marketing, including building a program from scratch. You should have a clear view of what it should be judged on beyond opens and clicks.
- Experience acquiring email subscribers profitably and growing their value over time. This mechanic is going to be key here: bring someone in for less than they'll eventually spend, then earning more from them by delivering real value to both them and the creator.
- Comfortable being hands-on as a player-coach. This includes writing the emails, building the pages, talking to the creators, setting up reporting, and reading the results yourself.
- Deep understanding of marketplaces and/or businesses with strong network effects. Ideally, you’re someone who obsesses about marketplace network effects, and shows strong judgment and opinions on growing the demand side of a marketplace.
- Learn fast, experiment aggressively, and thrive in a highly dynamic environment. You’ll need to be comfortable running a lot of experiments and letting the results settle the argument, including the ones that don't work (which will be many of them in the beginning).
- Comfortable in a fast-paced environment with ambiguity. You’ll need to learn and pick up new technologies when projects require it.
- Exceptional written and verbal communication skills in English (CEFR C2 or equivalent https://englishonline.britishcouncil.org/free-english-level-test-cefr-2/), as most collaboration at Circle happens asynchronously.
COMPENSATION & BENEFITS
Circle offers U.S.-benchmarked compensation globally, equity in the company with ongoing refresh grants, and 35 days of paid time off each year.
We’re a remote-only team that comes together twice a year for company retreats in incredible destinations around the world. Alongside incredible flexibility and autonomy, we offer a benefits package that supports health, wellbeing, and professional growth. Learn more in our Candidate Hub. https://circleco.notion.site/circle-candidate-hub
LEARN MORE
- Candidate Safety & Interview Process Notice https://app.notion.com/p/circleco/Circle-Candidate-Hub-374b655313b7803d9580fb7da4f51acf?source=copy_link#374b655313b780e5b681c4d56b962790
- Diversity, Equity & Inclusion https://app.notion.com/p/circleco/Circle-Candidate-Hub-374b655313b7803d9580fb7da4f51acf?source=copy_link#374b655313b7807a8e3ff5c25a1d93ba
- How We Use Candidate Data https://app.notion.com/p/circleco/Circle-Candidate-Hub-374b655313b7803d9580fb7da4f51acf?source=copy_link#374b655313b780e49e98f390eec6bb51
- Equal Employment Opportunity https://app.notion.com/p/circleco/Circle-Candidate-Hub-374b655313b7803d9580fb7da4f51acf?source=copy_link#374b655313b7807a967dea67e68f31f0
- Visit our Candidate Hub https://circleco.notion.site/circle-candidate-hub to learn more about working at Circle, our benefits, and our hiring process.
Location: Lithuania; Kaunas, Remote; Vilnius, Remote
Workplace: Remote
About Eneba
At Eneba, we’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports close to 20m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers.
About the team
You will join the Performance Marketing team behind Snakzy, a play-to-earn rewarded gaming app on Android with users across the US. The team is small and hands-on: media buying, creative production, and rewards economics all sit together, and everyone owns their numbers. You will be the first dedicated ASO hire, which means the Google Play listing becomes yours on day one, with a graphic designer and a motion team already in place to produce whatever you want to test.
Responsibilities
- Own the Snakzy Google Play store listing end to end across all surfaces: app name, icon, feature graphic, screenshots, promo video, short and full description
- Run a continuous store listing experiment program in Play Console and turn results into decisions
- Own keyword research, metadata optimisation for US with more markets to follow
- Build and maintain custom store listings mapped to our paid acquisition campaigns
- Own LiveOps promotional content and the seasonal listing calendar
- Report on store listing CVR, organic installs and keyword performance every week
- Track competitor listings and category movement
Requirements
- 2+ years working on App Store Optimization for Android apps, in-house or at an agency with direct Console access
- Proven hands-on experience running Google Play Store listing experiments, with results you can talk through
- Strong keyword research and metadata skills for Google Play
- Comfortable working with Play Console reporting plus an MMP such as AppsFlyer or Adjust, and a product analytics tool such as Mixpanel.
- Able to brief and direct designers, and to judge whether an asset is worth shipping
- Good English, written and spoken
Nice to have: mobile gaming or rewards app experience, Sensor Tower or AppTweak, and an understanding of how Google UAC uses store listing assets.
€23,280–€30,000 gross per year, depending on skills and experience.
What it’s like to work at Eneba
*Opportunity to join our Employee Stock Options program.
*Opportunity to help scale a unique product.
*Various bonus systems: performance-based, referral, additional paid leave, personal learning budget.
*Paid volunteering opportunities.
*Work location of your choice: office, remote, opportunity to work and travel.
*Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Что нужно делать: Писать и публиковать 15 постов в месяц для Telegram на основе материалов, которые я передаю (фото, видео, голосовые и заметки со встреч).
Location: Dubai, United Arab Emirates
Workplace: on-site
About Deluxe Holiday Homes
Deluxe Holiday Homes is a leading holiday-home and property management company based in Dubai, UAE, managing a portfolio of 800+ premium short-term rental properties across the emirate. The Deluxe Homes Group operates with ~230 people across Dubai, Abu Dhabi, Fujairah, and Armenia, and includes Deluxe Homes Real Estate, our brokerage and long-term property management arm. We use a modern technology stack to run operations, serve guests and tenants, and protect owner returns.
Role Overview
We are looking for an organized, reliable Office & Listings Coordinator to run the front desk of our Al Barsha head office and, once trained, to own three back-office streams: long-term tenancy administration for Deluxe Homes Real Estate (our own tenancy contracts and those of our landlord clients), property listings on local portals and OTAs, and office supplies. You are the one-stop contact for our property management clients: when a landlord or tenant calls, you answer, resolve the routine, and chase the rest. You will spend part of the day at the desk and part of the day on tenancy files and listings.
This is an ownership role, not a wait-to-be-told role. We will train you from zero on tenancy paperwork, listings and our systems, but we need someone who notices what is missing and fixes it: an expired tenancy nobody flagged, a listing with the wrong price, a landlord waiting two days for a call-back. You make routine decisions inside your remit and report after — you do not wait to be asked. If a landlord client calls about their Ejari renewal, you know the answer or you find it the same day.
Note:
This role does not include site visits, property inspections or guest check-ins. Those are handled by the operations and field teams. Tenancy work in this role covers long-term (Ejari) tenancies only, not short-stay guest bookings.
Key Responsibilities
1. Front Desk & Visitors
• Run the front desk during office hours: greet visitors, landlords, tenants and guests, and route them to the right person within minutes, not after a wait.
• Answer and route the main office line and WhatsApp; take accurate messages and follow up so nothing is lost.
• Receive and log couriers, documents and keys; keep a clean handover record.
• Keep the reception and meeting rooms presentable; book rooms and keep the visitor log.
• Coordinate desk cover with the Office Manager so the desk is never empty during your tenancy and listing blocks.
2. Long-Term Tenancy Administration & Client Calls (Deluxe Homes Real Estate)
• Be the first point of contact for property management clients: answer landlord and tenant calls and messages, resolve routine questions yourself (rent dates, renewals, notices, documents) and escalate only the exceptions.
• Prepare, issue and file tenancy contracts for company-held units and for landlord clients using approved templates.
• Register and renew Ejari contracts on time; keep a renewal calendar and flag every expiry at least 60 days ahead.
• Collect and verify tenant documents (Emirates ID, passport, visa) and cheques; record PDCs and hand them to Finance the same day.
• Track rent due dates and late or bounced payments, and send the first reminder without being asked.
• Keep every tenancy file complete and audit-ready in the company system.
3. Property Listings (Portals & OTAs)
• Create and update listings on local portals (Property Finder, Bayut, Dubizzle) and OTAs (Airbnb, Booking.com) from the approved listing brief and photo set.
• Check every listing for correct price, availability, photos, amenities and permit number before it goes live.
• Refresh and re-rank listings on a set schedule so they stay visible; pause units that are no longer available.
• Spot and fix listing errors within 24 hours; keep a simple log of what changed and why.
• Report weekly on listings added, updated and paused.
4. Office Supplies & Administration
• Monitor stationery, pantry, printer and cleaning supplies; reorder before they run out, inside the agreed monthly budget.
• Keep a supplier list with prices and lead times; compare quotes once a year and cut cost where you can.
• Log office maintenance issues (AC, printers, internet) and chase vendors until they are closed.
• Support the Office Manager with filing, scanning, document runs and ad-hoc admin.
• Where you have the skill, prepare simple social media posts and stories from approved content and photos.
Required Qualifications
• 0–2 years in a front desk, admin, real estate or hospitality role. Fresh graduates welcome.
• Fluent English, spoken and written; clear and polite on the phone and on WhatsApp.
• Comfortable with Google Workspace or Microsoft 365, and able to learn Ejari, portal back-ends and our property system within 4 weeks.
• Accurate with details — you catch the wrong date on a contract or the wrong price on a listing before it goes out.
• Decisive operator — you make routine calls inside your remit and report after. We will reference-check this with previous managers or lecturers.
• Already living in the UAE and able to start within 30 days.
Preferred Qualifications
• UAE residence visa sponsored by a family member (spouse or parent) — preferred.
• UAE university graduate or 4+ years living in the UAE.
• Experience with Ejari, DLD/REST, Property Finder, Bayut, Dubizzle, Airbnb or Booking.com.
• Social media posting skills (Instagram, TikTok, LinkedIn) — a plus, not a must.
• Arabic, Russian or another second language.
- 4+ years in community management or related field.
УдалённоleadГеография найма не уточнена
УдалённоleadMexico; Brazil
УдалённоleadWe collaborate across time zones, are highly async, and like to document a lot; This is a fully remote role, open to candidates in any North American time zone
УдалённоLithuania; Kaunas, Remote; Vilnius, Remote