Вакансии

Активные допродажи и возврат: Проведение звонков, разработка в CRM персональных и бонусных предложений, возврат и удержание клиентов.

Location: Espoo Workplace: Hybrid ROLE HIGHLIGHTS: - Customer Success Operations Specialist - Location: Espoo, Finland - Department: Customer Success, Missions Line of Business - Reports to: Director, Customer Success, Missions - Employment type: Permanent - Workplace model: Hybrid - Employment is subject to applicable security screening (incl. SUPO, where required) WHY THIS ROLE MATTERS: As a Customer Success Operations Specialist, you’ll run the operating rhythm behind ICEYE’s Missions Customer Success model. Missions delivers sovereign SAR satellite programs to governments worldwide, and Customer Success stays with these customers from go-live through operations, renewal and expansion. Program Managers and Customer Success Managers in each market own the relationships; you own what keeps them running smoothly: the governance calendar, pre-reads, meeting minutes, action registers and follow-up. You’ll make sure every internal review and customer meeting happens on time, is well prepared, ends with clear decisions, and that every action is closed. Within six months, you will independently drive the cadence across all target accounts. This ensures our customers stay satisfied, building the baseline for a long-lasting relationship.     WHO WE ARE ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth.   ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system.   ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future.   Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific. YOUR DAY-TO-DAY RESPONSIBILITIES   - Own the governance calendar for all Missions customer accounts, planned a quarter ahead and sized by account tier. Trigger extra reviews when something material changes, such as a major incident, a procurement shift or a renewal risk. - Prepare, run and document the recurring forums: the monthly Customer Pulse review and Operational and Service Reviews, and the quarterly Internal Account Reviews, Executive Reviews (QBRs), Portfolio Reviews and Voice of Customer syncs with Product. Run the full QBR cycle end to end for strategic accounts. - Feed Customer Success input into existing forums (PMO Steering Group, sales pipeline, go-live working groups and LoB leadership) and track the follow-ups. - Coordinate customer reviews with local Program Managers, Customer Success Managers, local ICEYE CEOs and functional experts, covering agendas, invitations, pre-reads, logistics and customer visits to Espoo, including community formats. - Own the action, risk and decision registers. Chase open actions, escalate overdue items early and close the loop with customers on every commitment. - Keep the Customer Dashboard, one-page Account Briefs and portfolio reporting current. - Support running CSAT pulses after major interactions and NPS around QBRs, track recovery plans for detractors, and capture and quantify customer requirements for the product roadmap. - Turn the operating model into playbooks and templates, and automate reminders, reporting and dashboards in Jira, Slack and Salesforce, using AI tools where they save time.   WHAT WE’RE LOOKING FOR Must haves: - Hands-on experience in business operations, PMO, customer success operations or program coordination, ideally in B2B or B2G technology - Proven experience running a governance or operating rhythm across many stakeholders, functions and time zones - Strong follow-through: you track actions to closure without being prompted, while keeping strong working relationships with stakeholders - Excellent written English for agendas, pre-reads, minutes and executive summaries - Confidence building and maintaining dashboards and reports in Google Sheets or Excel, Jira, Salesforce or similar tools - Discretion with sensitive customer information - A structured, calm way of working when priorities shift and several reviews run in parallel - Hands-on use of automation or AI tools to cut manual reporting and follow-up   Nice to haves: - Experience in space, defence, government or other regulated programs - Familiarity with customer success practice: QBRs, health scores, CSAT and NPS, Voice of Customer - Finnish or other languages   APPLICATION PROCESS - Recruiter interview - Hiring Manager interview - Peer Interview - Take home task + presentation - Interview with SVP Missions - References WORKING AT ICEYE At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win. HOW WE WORK (OUR VALUES) Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way. - Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions. - See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others. - Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions. - Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift. - Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins. BENEFITS Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.   OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table. We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help. Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.

👀 Задача: Разрабатывать и вести контент-план (рубрики, частота, форматы) на месяц вперёд. Писать тексты и собирать посты, карусели и сторис.

Сейчас мы ищем сильных специалистов по любым источникам трафика, которые смогут привлекать качественные лиды для нашей школы. • Привлекать целевые лиды для онлайн-школы через свой основной источник трафика.

• Отслеживать актуальную повестку и находить интересные инфоповоды. • Писать, редактировать и выпускать новости.

Location: Москва Workplace: Дистанционный Юла — это первый в стране «classified 2.0», когда сервис не просто является площадкой для размещения объявлений, но и решает проблемы покупателей и продавцов как онлайн, так и офлайн. Поэтому на Юле доступны доставка товара и «Безопасная сделка» для расчётов между пользователями. Также сервис позволяет находить и предлагать товары с учётом геолокации и интересов пользователя. Проект объединил в себе одни из лучших наработок VK — поиск, модерацию, интеграцию с социальными сетями компании. Сейчас сервисом пользуются более 20 млн человек ежемесячно! Задачи Модерация товаров и услуг Проверка контента на наличие нарушений Работа с высоким потоком обращений Работа в CRM-системах и внутренних административных ресурсах Требования Уверенное владение ПК и базовый опыт работы в CRM-системах Наличие быстрого и бесперебойного интернета Наличие собственной техники Умение и желание работать с большим объёмом данных Внимание к деталям и усидчивость Широкий кругозор знаний Аналитические способности и логическое мышление Мы предлагаем: Сильное профессиональное окружение и возможность обмениваться опытом с дизайнерами и экспертами VK Возможности для профессионального и карьерного развития внутри компании Доступ к образовательным ресурсам, внутренним мероприятиям и профессиональным сообществам VK Гибридный формат работы из городов присутствия наших офисов. Также возможна удалённая работа из любого города России Официальное оформление по ТК РФ с первого дня Программу ДМС для сотрудников и их детей с первого месяца работы Компенсацию питания Систему гибких льгот с 14 категориями на выбор И многое другое, о чём мы расскажем на собеседовании :)

— разрабатывать контент-стратегию и контент-план; — анализировать аудиторию и конкурентов;

🎯 Задача: развивать закрытое сообщество C-level руководителей как полноценный продукт — от стратегии и ценности для участников до вовлечённости, клиентского опыта и долгосрочных отношений. 💡 Кого ищу: человека с опытом развития executive-сообществ, клиентских клубов или других high-touch B2B-форматов.

qiibee is looking for a Head of Customer Success to lead B2B customer onboarding and lifecycle management.

Ищем SMM-специалиста для HABERDO — бренда детской обуви в Бишкеке. — снимать контент на Дордое, 3–4 выезда в неделю (фото, видео, рилсы).

Location: San Francisco; New York City Workplace: Hybrid As Customer Success Lead at Perplexity, you’ll lead the team responsible for helping enterprises adopt Perplexity Computer and our API products, turning adoption into measurable business value. You’ll own the customer success strategy and operating model, lead CSMs across customer segments, and be accountable for gross and net revenue retention across the post-sale book, with expansion targets shared with Sales. This is a hands-on leadership role. You’ll stay close to customers and the product while building the team, programs, and cross-functional partnerships that help us scale. Responsibilities - Own gross and net revenue retention for the customer base, including renewal forecasting, risk management, and expansion targets shared with Sales - Set the customer success strategy, and coverage model across high-touch Enterprise, scaled SMB and Mid-Market, and technical API customers - Hire, coach, and develop CSMs across customer segments, establishing a regular cadence of 1:1s, account and renewal reviews, and a clear bar for performance and product expertise - Build the playbooks the team runs on, including Sales-to-CS handoffs, onboarding, customer success plans, health scoring, executive business reviews, and escalations - Partner with Applied AI and Enablement to build onboarding, workshops, champion programs, and scaled education that help customers reach first value and sustain adoption - Help customers connect adoption and consumption to business outcomes, understand usage and cost trade-offs, and build a clear case for renewal and expansion - Partner with Sales to identify self-serve customers ready to move to Enterprise and to plan expansion in named accounts - Work with RevOps and Finance on capacity planning, account assignment, book-of-business design, and accurate reporting in Salesforce - Partner with cross-functional teams to deliver a cohesive customer journey, with clear ownership and handoffs from onboarding through adoption, renewal, and expansion - Coordinate customer readiness and communications for product launches, migrations, pricing and usage changes, and incidents, partnering with Product, Marketing, Support, and Engineering on accurate guidance - Bring customer needs and recurring friction into product planning, and close the loop with customers on decisions and progress - Engage executive sponsors at our largest accounts and step in personally on strategic adoption efforts, high-stakes renewals, and escalations while building the team’s ability to own day-to-day execution You may be a good fit if - You have 10+ years in customer success, account management, or post-sales roles at enterprise software companies - You have 5+ years leading CS teams, with a track record of hiring, coaching, and developing high-performing CSMs - You’ve owned GRR and NRR targets and can show how your team moved them - You’ve built or rebuilt a CS function during rapid growth, not only run an established one - You’ve run both high-touch and scaled or digital coverage models and know when each one fits - You can show how your team helped customers move from initial onboarding to sustained adoption and measurable business outcomes - You’re comfortable with usage and consumption data, and ideally have supported usage-based or API products - You have strong command of Salesforce, forecasting, and customer health tooling - You’re hands-on with AI products and can build enough product fluency to understand customer workflows, diagnose adoption barriers, and earn trust with business and technical stakeholders - You communicate clearly with executive buyers, administrators, and technical teams, including during sensitive product changes or escalations - You’re comfortable operating without an established playbook, using AI and automation where they improve execution and knowing where human judgment matters

Location: San Francisco; New York City Workplace: Hybrid As Customer Success Lead at Perplexity, you’ll lead the team responsible for helping enterprises adopt Perplexity Computer and our API products, turning adoption into measurable business value. You’ll own the customer success strategy and operating model, lead CSMs across customer segments, and be accountable for gross and net revenue retention across the post-sale book, with expansion targets shared with Sales. This is a hands-on leadership role. You’ll stay close to customers and the product while building the team, programs, and cross-functional partnerships that help us scale. Responsibilities - Own gross and net revenue retention for the customer base, including renewal forecasting, risk management, and expansion targets shared with Sales - Set the customer success strategy, and coverage model across high-touch Enterprise, scaled SMB and Mid-Market, and technical API customers - Hire, coach, and develop CSMs across customer segments, establishing a regular cadence of 1:1s, account and renewal reviews, and a clear bar for performance and product expertise - Build the playbooks the team runs on, including Sales-to-CS handoffs, onboarding, customer success plans, health scoring, executive business reviews, and escalations - Partner with Applied AI and Enablement to build onboarding, workshops, champion programs, and scaled education that help customers reach first value and sustain adoption - Help customers connect adoption and consumption to business outcomes, understand usage and cost trade-offs, and build a clear case for renewal and expansion - Partner with Sales to identify self-serve customers ready to move to Enterprise and to plan expansion in named accounts - Work with RevOps and Finance on capacity planning, account assignment, book-of-business design, and accurate reporting in Salesforce - Partner with cross-functional teams to deliver a cohesive customer journey, with clear ownership and handoffs from onboarding through adoption, renewal, and expansion - Coordinate customer readiness and communications for product launches, migrations, pricing and usage changes, and incidents, partnering with Product, Marketing, Support, and Engineering on accurate guidance - Bring customer needs and recurring friction into product planning, and close the loop with customers on decisions and progress - Engage executive sponsors at our largest accounts and step in personally on strategic adoption efforts, high-stakes renewals, and escalations while building the team’s ability to own day-to-day execution You may be a good fit if - You have 10+ years in customer success, account management, or post-sales roles at enterprise software companies - You have 5+ years leading CS teams, with a track record of hiring, coaching, and developing high-performing CSMs - You’ve owned GRR and NRR targets and can show how your team moved them - You’ve built or rebuilt a CS function during rapid growth, not only run an established one - You’ve run both high-touch and scaled or digital coverage models and know when each one fits - You can show how your team helped customers move from initial onboarding to sustained adoption and measurable business outcomes - You’re comfortable with usage and consumption data, and ideally have supported usage-based or API products - You have strong command of Salesforce, forecasting, and customer health tooling - You’re hands-on with AI products and can build enough product fluency to understand customer workflows, diagnose adoption barriers, and earn trust with business and technical stakeholders - You communicate clearly with executive buyers, administrators, and technical teams, including during sensitive product changes or escalations - You’re comfortable operating without an established playbook, using AI and automation where they improve execution and knowing where human judgment matters

Location: Worldwide Workplace: remote We are looking for a Junior SMM Assistant to support the development of the brand’s social media presence for English-speaking audiences, whilst also contributing to our CIS-focused channels.You will work closely with SMM Managers on content creation and publishing, community management, engagement activities, trend research and performance tracking. As you gain experience, you will have the opportunity to take responsibility for individual channels and areas of social media activity.RequirementsPractical SMM experience: basic experience managing social media accounts, preparing content or moderating online communities. Commercial, educational or personal projects are welcome if you can demonstrate your work.English — B1+ / Intermediate or higher: confident written communication for creating clear social media copy, handling work-related correspondence and interacting with English-speaking audiences.Strong Russian communication skills: excellent written Russian for content creation and community management across CIS-focused channels.Social media knowledge: understanding of Instagram, Facebook, X, YouTube, TikTok, Telegram and VK, including the ability to adapt content for different platforms and audiences.Content tools: confident use of Google Docs and Google Sheets / Excel, as well as basic skills in photo and video editing applications.Content adaptation and community awareness: understanding of how tone, format and messaging should vary depending on the platform, audience and communication objective.AI tools: ability to use AI tools for preparing copy, generating ideas, research and content support, whilst carefully reviewing and checking the final result.ResponsibilitiesCreate and publish social media content in English and Russian, adapting copy to the brand’s tone of voice, audience and format of each platform, whilst contributing to the content calendar.Support visual content production by sourcing references, preparing briefs for designers and video editors, and carrying out basic photo or video editing when required.Manage community communication by responding to comments and direct messages, moderating communities, handling negative feedback in line with agreed guidelines, and referring complex cases to the relevant colleagues.Support engagement activities such as prize draws, competitions, polls and interactive campaigns, including communication with participants, monitoring progress and helping to summarise results.Monitor trends and competitors across English- and Russian-speaking social media, identify relevant topics and formats, and suggest ways to adapt them to the brand and its audiences.Track social media performance by collecting statistics on publications and activities, maintaining reports in Google Sheets / Excel, monitoring reach, views, engagement and follower growth, and contributing ideas for further improvement.What we offerHigh salary (plus performance bonuses and salary revision);Remote work;Work schedule: Mon-Fri (8 hours per day) with flexible starting hours;24 days holiday leave;Corporate English lessons;Exciting work challenges that allow you to grow to your full potential;A strong team of like-minded professionals who will be by your side to accomplish ambitious projects, stimulate your professional development and bring experience.

Location: Americas Time Zone (UTC -07:00 ~ UTC-04:00) Workplace: Remote 🌎 Please only apply if you are based in Americas timezones. We unfortunately cannot accept applications beyond these. The specific countries we can from in this timezone are listed here https://docs.google.com/document/d/1bzBZ38P6zt02s96S9OsF8MnM1tq1JccB-g75gcnKpPw/edit?tab=t.0#heading=h.s4l5faueua5w. ⏳ Please hurry! We're running a speedy process. Applications close on 13 November. Assessments will close on 15 November, and we'll host interviews during the 2 following weeks. *** Hi there, I'm Josh Lipner, Manager, Account Management at TestGorilla. We're excited to share more about the Customer Success Advisor, Renewals role and our team. ABOUT TESTGORILLA At TestGorilla, we’re on a mission to place 1 billion people in their dream jobs. To democratize opportunity, we are building the world’s leading skills-based talent discovery platform - one that replaces reliance on resumes with scientific validation of what people can truly do. Founded as a 100% remote company in 2020, our global team is united by high standards, a lot of heart, and a relentless drive to conquer new technological frontiers. We are AI-fluent builders who care deeply about replacing bias with fairness. After empowering thousands of companies to hire smarter and faster, we are now unlocking the next phase of our scale-up journey - where you’ll play an instrumental role in creating a world where skills matter most! ABOUT THE ROLE As our Customer Success Advisor, Renewals, you'll run the commercial conversations that keep our customers with us. You'll take renewals from first quote to signed order, handle pricing and billing conversations within our pricing and discount framework, and guide customers through plan changes, upgrades and downgrades across our assessment and sourcing products. You'll also take customers through the commercial side of our migration to usage-based pricing: explaining what changes, what it means for their spend, and landing the right plan for them using our migration playbook. When a customer wants to cancel or disputes a charge, you'll work the conversation through our retention and refund guidelines, and bring in your manager when a case sits outside them. You'll work with AI agents as part of your day. They handle the routine end of renewals and billing: sending notices, preparing standard quotes, gathering account and invoice history, and answering simple plan questions. That frees you to spend your time on the conversations that need a person: negotiating within the framework, handling objections, and resolving the cases that don't fit a standard answer. You'll check their work before it reaches customers, step in when a case needs you, and share what you learn so they get better at the routine work over time. This is a high-volume role with a commercial edge. You'll run a steady pipeline of renewals and commercial cases across our self-serve and mid-market customers. We're looking for someone who is commercially astute, organised, a great communicator and calm under pressure, and who is excited and able to contribute to our AI journey: automating the repeatable and humanising the exceptional. RESPONSIBILITIES In this role, your responsibilities will include but not be limited to: - Uphold TestGorilla's behaviours and foster an inclusive, supportive culture. - Collaborate effectively with global colleagues across teams and time zones. - Own renewals from first quote to signed order across our self-serve and mid-market customers, for both our assessment and sourcing products. - Handle pricing and billing negotiations, upgrades, downgrades and our usage-based pricing migration within our pricing framework and playbooks: quoting, explaining what changes and what it means for the customer's spend, and landing the plan that fits how they use the product. - Work cancellation and dispute conversations through our retention and refund guidelines, resolving unexpected charges and refund requests with Finance and retaining the customer where we can. - Work alongside our AI agents, letting them handle the routine end of renewals and billing while you take the negotiations, objections and cases that need a person. - Train the agents: check what they send before it reaches customers, correct what's wrong, and feed back what you learn so they handle more of the routine work over time. - Maintain a single source of truth in our agentic customer success platform, with non-negotiable CRM hygiene: every renewal, plan change and dispute logged accurately so the team and the agents work from the same picture. WHAT YOU'LL BRING We're looking for someone who: - Is passionate about TestGorilla's mission to help one billion people find their dream jobs. - Is commercially astute, with experience managing renewals and negotiations at scale in a Customer Success, Renewals, Account Management or Sales role. You can quote, explain a price change, and apply a pricing and discount framework to get to the best outcome. This is a must-have. - Is AI fluent and has personally built automations or agentic workflows (in n8n, Zapier or similar), with experience working alongside AI agents or automation in a customer-facing role. You can show us what you automated and what it delivered. Using an LLM alone is not enough. This is a minimum requirement. - Communicates clearly, in writing and on calls, in English and Spanish. Fluency in both is a requirement. - Is good with customers: you build relationships, stay calm in challenging conversations, de-escalate and retain, and manage a high volume of cases without letting any slip. You treat CRM hygiene as part of the job, not an afterthought. - Thrives in a fast-paced, remote-first environment with high expectations and some ambiguity, and is honest with yourself that this is the kind of place you want to work. - Learns fast and stays curious: you pick up new tools quickly, ask good questions, check answers rather than accept them, and give and take feedback in the moment. - Is available for customer calls during US business hours. This is a requirement. We actively seek diversity and encourage applications from everyone. If you're interested in this role but your experience doesn't perfectly match the description, please still apply. Studies show that women and underrepresented groups can be hesitant to apply unless they meet every requirement. If this role excites you and you're confident you can do the job, we encourage you to apply! BONUS SKILLS While these skills aren't a requirement, we'd be very interested to hear from you if you have: - Prior familiarity with Chargebee, Zendesk, HubSpot, n8n, Jira or Confluence. - Experience with usage-based or credit-based SaaS pricing models. WHAT'S IN IT FOR YOU? - Global Team: Join a fully remote, mission-driven team from around the world - Competitive compensation: Receive a competitive pay ( €31,360 - €38,000 per year) + Share Appreciation Rights (SARs) - Remote & flexible work: Work from almost anywhere*. Enjoy flexible hours and asynchronous work to balance work and life. - *Check out the full list of countries we currently hire from here https://docs.google.com/document/d/1bzBZ38P6zt02s96S9OsF8MnM1tq1JccB-g75gcnKpPw/edit?tab=t.0#heading=h.s4l5faueua5w, but note that we're only hiring in the Americas timezones for this role. - Remote work budget: €1,000 available each year or up to €2,000 from day 1 if you're buying a laptop! - Growth & development: Invest in yourself and your career with a 3.5% L&D budget and clear growth opportunities - Stimulating work environment: Tackle new challenges and work with innovative technology in a dynamic setting - Connect with your team: Join optional fun virtual socials, AMAs with team members and leadership, and regular fun chats. Build a strong sense of community! - TestGorilla community groups: Join peers to build community and boost opportunities for connection, advocacy, and professional development. - Parent/Caregiver support: We provide a caregiver-friendly work environment with paid 8-16 week parental leave and tailored return-to-work approaches - Work-life balance: Our unlimited and flexible time off policy empowers you to take the time you need to recharge and maintain your well-being INTERESTED? We believe in using our own product to ensure fair and objective hiring. If this role aligns with your skills and aspirations, we invite you to complete one of our very own assessments. This will give you a firsthand experience of our platform and help us get to know you better. We look forward to hearing from you! TestGorilla is committed to building a diverse and inclusive workplace. We believe that diverse teams are stronger teams, and we encourage applications from people of all backgrounds. We understand that some candidates may experience test anxiety, and we want to assure you that accommodations are available and can be requested prior to sitting our assessments. Your request will not negatively impact your application, as we do not factor this into our review process.

Develop and maintain in-depth knowledge of McGraw Hill Higher Education’s digital products, including Connect and SIMnet, as well as foundational learning science and instructional design concepts. Utilize Salesforce and Gainsight to manage sales pipelines, track customer stages, measure pipeline velocity, and analyze customer data.

— оформлять Instagram по готовой фирменной палитре и визуальной концепции; — создавать посты и карусели из предоставленных материалов;

Location: Turkey; South Korea; Dubai, UAE; Berlin, Germany; Remote - Europe; Remote; Remote, Worldwide Workplace: remote About Welo Global  Welo Global is a leader in multilingual AI, technology, and content solutions serving over 2,000 clients in 300 languages. The company combines globally scaled multilingual infrastructure, including a network of over 500,000 linguists and domain experts, with advanced NLP, computational linguistics, and best-in-class compliance backed by seven ISO certifications. Welo Global’s five brands—Welocalize (multilingual content and localization services for global enterprises), Park IP (intellectual property and patent translation services for law firms and corporate legal teams), Welo Life Sciences (regulated language and compliance-aligned content solutions for pharmaceutical, biotech, and medical device organizations), Adapt (multilingual performance-led digital marketing agency), and Welo Data (multilingual data generation, evaluation, and human data infrastructure for AI systems)—serve distinct customer segments with purpose-built expertise, fit-for-purpose solutions, and supporting technology. weloglobal.com  The Role  We are seeking an experienced English into Uzbek (Cyrillic) Review Lead to serve as the language quality owner and primary client-facing linguistic expert for a leading global technology client.  You will own the locale’s interpretation of the client’s quality standards and make sure that the Post-Editing Lead, Post Editors, and Reviewers all work to the same shared understanding of “good”. You will be the main point of contact for the client’s Language Manager on quality discussions, arbitration, and escalations, and you will drive consistency, quality governance, and continuous improvement across UI, marketing, product, informational, legal, and support content.  Project Details  - Location: Remote (based in one of the approved countries below) - Expected volume: Approximately 24 hours per month - Employment type: Freelance / Independent Contract - Task type: Language Lead Support - Content types: UI, Marketing, Informational, Legal, Product, Support - Language pair: English into Uzbek (Cyrillic) What You Will Do  -Analyse requirements: Review every style guide and glossary update, assess which quality categories and content types it affects, and record the changes. Track what the client’s Language Manager actually corrects and says in calibration and quality calls, not only what is written down. -Relay expectations: Run regular alignment roundtables with the language community and publish a structured monthly quality digest covering performance, priority improvement areas, style guide updates, and notable errors and arbitration outcomes. -Manage review quality actively: Coach Reviewers one-to-one using specific examples, run shadowing sessions from real alignment data. -Improve the standard: Turn recurring justification patterns into well-reasoned style guide proposals, and share cross-locale patterns with the Welocalize Quality Manager. -Maintain alignment with the client: Treat Language Manager decisions as the standard, raise concerns with evidence at the right forum, and aim for fewer surprises over time. What You Will Own -The locale’s review service score, including RQE audit and alignment performance -The community’s shared understanding of quality  -The integrity of the arbitration record, ensuring that every arbitration sent to the client is valid and well-evidenced -The working relationship with the client’s Language Manager, including clarifications, escalations, and expectation tracking Requirements - Experience: 3 to 5+ years in Localization Quality Assurance (LQA), Senior Language Lead, or Quality Governance roles - Client and stakeholder management: Direct experience as the primary point of contact for client Language Managers, managing formal arbitration or escalation processes, and facilitating conflict resolution - Quality audit frameworks: Deep, practical experience with localization evaluation frameworks, including RQE, LQE, error rubrics, and severity mapping - Style guide and expectation analysis: Ability to analyse style guide changes, identify implicit client expectations, and map tolerance by content type (for example, Marketing vs. Legal vs. UI) - Meeting facilitation: Hands-on experience with one-to-one coaching, shadowing sessions, alignment roundtables, and structured monthly quality reporting - Analytical approach: Skill in tracking error concentrations, severity drift, and alignment scores, and in converting justification patterns into style guide improvements - Language: Native-level Uzbek (Cyrillic) and professional-level English - Preferred: Prior experience supporting major technology localization programs and working with calibration or alignment tools Additional Key Information  - Successful candidates will be provided with a dedicated device for project work. - A background check is required as part of onboarding. - Candidates must be physically located in one of the approved countries. Approved countries: Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, El Salvador, Finland, France, Germany, Ghana, Greece, Guatemala, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Lithuania, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Peru, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States and Vietnam.   Why Join Us  This role offers a long-term partnership with global teams on high-visibility products. You will benefit from steady project volume, comprehensive onboarding and ongoing learning, and access to established linguistic resources.  If this sounds like the right opportunity, we would love to hear from you.  Beware of recruitment scams. Welo Global and all of its brands never recruit through direct messages on social media or WhatsApp, and never asks candidates to pay money for a job. Official emails come only from @welocalize.com, @welodata.ai, or @hire.lever.co, and all applications go through jobs.lever.co/weloglobal. Be wary of unexpected offers, generic email addresses (such as Gmail or Yahoo), and requests for fees or sensitive information. Report suspicious messages and learn more: Recognizing Scams and Confirming Legitimate Welocalize Communications – Welo Global Job Reference: #LI-JC1

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