Location: Jeddah, Saudi Arabia; Riyadh, Saudi Arabia
The Service Desk Technician provides first-level and some second-level IT support to users through phone, email, live chat, and walk-in services. The role involves troubleshooting technical issues, resolving user queries, escalating complex problems, and ensuring timely support for both on-site and remote users.
Key Responsibilities
Respond to IT support requests via telephone, email, live chat, and walk-ins.
Provide first-level and basic second-level technical support to users.
Troubleshoot and resolve hardware, software, network, and connectivity issues.
Support on-site and remote users.
Set up new user accounts and perform password resets.
Escalate complex technical issues to second-line support teams.
Track and follow up on unresolved support requests until closure.
Assist with software installation and troubleshooting.
Maintain and update service desk records and web pages.
Ensure compliance with IT security policies and procedures.
Provide 24/7 technical support on a shift basis.
Maintain issue logs and report administrative and security concerns.
Support the service desk team with daily technical activities.
Requirements
High School Diploma; a Degree in an IT-related discipline is preferred.
Minimum 3 years of experience as an IT Service Desk Analyst or in a similar role.
Strong computer and technical troubleshooting skills.
Familiarity with Windows, Mac, and Linux operating systems.
Knowledge of Wi-Fi, cellular technologies, and general IT troubleshooting.
Good customer service and communication skills.
Ability to troubleshoot and resolve user technical issues.
Good teamwork and problem-solving abilities.
Ability to work in a 24/7 shift-based environment.
Ищем AI-разработчика, который доведёт продукт BRAVO до готового приложения. Прототип работает, нужен человек, который возьмёт продукт под свою ответственность и доведёт до запуска для первых пользователей.
-Разработка и внедрение AI-агентов для автоматизации внутренних процессов (чат-боты, интеллектуальная обработка документов, автономные системы). -Проектирование, внедрение и оптимизация RAG-систем (поиск по базам знаний, корпоративным данным, векторные хранилища).
ORFeus набирает исследователей на полностью финансируемую PhD-программу по изучению тёмного протеома. — Для кандидатов любого гражданства без PhD: к началу программы нужна магистерская степень или эквивалент, дающий доступ к докторантуре.
Нужен специалист, который сможет разработать сайт со встроенным ИИ-голосовым ботом, способным общаться с посетителями сайта в режиме реального времени.
Сбор, очистка и подготовка данных из различных источников для дальнейшего анализа; Проведение первичного анализа данных: выявление закономерностей и аномалий, создание визуализаций;
Отвечать за стабильность и доступность production-систем — с полными правами и полной ответственностью за результат. Проектировать и внедрять новые инфраструктурные решения.
Responsibilities:
— Own reliability for applications and AI agents by setting up logs, metrics, traces, and actionable alerts.
— Lead incident diagnosis and conduct post-mortems.
— Maintain runbooks and ensure automated rollback procedures are tested.
— Automate operational tasks and utilize AI for log analysis and root-cause investigation.
— Define clear Service Level Objectives (SLOs).
Conditions:
— Remote work is allowed but only within Europe; candidates outside Europe are not eligible.
The role requires working with Terraform, CI/CD pipelines, Python, and Go technologies.
The Technical Support Representative provides first class technical support to Axon Fusus customers through multiple communication channels which include phone, email and chat. This is a customer-focused, technical, hardware, and software-related support position with responsibilities for meeting or exceeding performance and quality goals.
Ищем технического специалиста, который самостоятельно разрабатывает и внедряет ИИ-агентов для создания виртуального офиса проектировщиков. • Разработка ИИ-агентов для проектирования и создания отдельных разделов проектной документации.
Исследования посвящены инженерии живых систем на стыке биологии, химии, инженерии, информатики и математики. — Финансирование включает оплату обучения, стипендию на уровне UKRI с надбавкой £10K, £15K на исследования и поездки, ноутбук и визовую поддержку.
Location: San Francisco, CA
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
Sierra’s Applied Research team works to make the models behind our agents better, faster, and cheaper across many kinds of tasks. Our work covers post-training open-weight models for specialized capabilities, new approaches to voice AI, and the benchmarks the field uses to measure agents, including τ-bench.
As an Applied Research Intern, you’ll join the team for a research project, working with a mentor, you’ll pick a problem that matters to how AI agents perform in the real world, run rigorous experiments, and potentially write up what you find for a top venue. If you want your research to reach both the research community and production agents used by millions of people, come do it at Sierra.
WHAT YOU’LL DO
- Own a research project from start to finish, from framing the question and running experiments to writing and submitting a paper.
- Push agent evaluation forward, for example by extending τ-bench to new domains, modalities, or long-horizon tasks, or by building new ways to measure reliability and consistency.
- Study how agents reason, use tools, and follow policies over multi-turn conversations, and find out where and why they fail.
- Explore post-training methods such as supervised fine-tuning and reinforcement learning to improve agent behavior, and measure the gains rigorously.
- Work with large-scale, proprietary datasets of text and audio interactions to find research questions grounded in real customer problems.
- Work with researchers and engineers across Sierra, and where it makes sense, turn your findings into improvements in production.
WHAT YOU’LL BRING
- Currently pursuing a PhD in computer science, machine learning, or a related field.
- A research track record, such as first-author publications or submissions at venues like NeurIPS, ICML, ICLR, ACL, EMNLP, Interspeech or ICASSP.
- Strong experimental skills: you design clean experiments, build careful baselines, and are honest about what the results do and do not show.
- Fluency in Python and modern ML tooling (for example, PyTorch, and LLM inference and training stacks).
- High agency and a builder’s mindset. You’ll work across the stack to get an experiment running.
- Clear, direct communication, both in writing and when presenting research.
EVEN BETTER
- Research experience with LLM agents, tool use, or multi-turn dialogue.
- Experience designing benchmarks or evaluations, especially ones tied to real-world outcomes.
- Experience with supervised fine-tuning, reinforcement learning, or long-horizon optimization.
- Experience with speech, voice, or multimodal models.
- Open-source contributions to ML research code or benchmarks.
INTERN QUALIFICATIONS
- The internship is open to students currently enrolled in a PhD program.
- Duration and start dates are flexible. Interns are embedded with the Applied Research team and work under the guidance of a mentor.
- The internship is based in our San Francisco office. We are in person Monday through Thursday.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Задачи:
— Закрытие заявок от бизнес-пользователей, поступающих в ESMP.
— Мониторинг роботизированных решений, маршрутизация заявок и отклонений.
— Взаимодействие с бизнес-пользователями в рамках заявок.
Требования:
— Базовое знание Python.
— Навыки коммуникации и работы с пользователями: умение корректно фиксировать обращения, декомпозировать запросы, объяснять технические детали на понятном языке, вести базу знаний и инструкции для пользователей.
— Владение офисными и коллаборационными инструментами: MS Office, Google Workspace, Confluence, Jira, ServiceDesk.
— Знание платформы RPA.
— Желателен опыт работы с AI-агентами.
Условия:
— Оформление по срочному договору ГПХ в дочернюю компанию.
— Удаленный формат работы с территории РФ.
— Возможность повышения профессионального уровня через сотрудничество с опытными коллегами, бесплатное обучение в корпоративном онлайн-университете, доступ к электронным библиотекам компании и участие в вебинарах.
Location: Haradh, Saudi Arabia; Dhahran, Saudi Arabia
Eram Talent is presently hiring for a
Project Construction Manager
with core experience in
Gas Oil Separation Plants (GOSP).
The Project Construction Manager would be responsible for overseeing and managing all on-site construction activities, including civil works and mechanical/equipment installation, ensuring execution is completed safely, efficiently, within budget, and in accordance with the approved project schedule and Saudi Aramco standards. The role involves coordinating subcontractors, engineering, procurement, QA/QC, and project management teams to ensure smooth project execution and timely resolution of construction-related issues.
Responsibilities
Lead and supervise daily on-site construction activities, covering civil works and mechanical/equipment installation, ensuring compliance with project plans, budgets, schedules, and Saudi Aramco standards (SAES).
Manage and coordinate international and local subcontractors, monitor their performance, and ensure timely completion of assigned work in line with project requirements.
Ensure compliance with HSE requirements, Saudi Aramco Permit to Work (PTW) procedures, safety instructions, environmental regulations, and project quality standards.
Coordinate with QA/QC teams to ensure all construction and installation activities meet contractual requirements and pass client inspections.
Monitor construction progress, prepare regular progress reports, identify potential delays and risks, and implement corrective actions to keep the project on schedule.
Coordinate with engineering and design teams on constructability reviews, design clarifications, technical queries, site modifications, and design changes to minimize rework and construction delays.
Review construction methods, work sequences, resource requirements, and site conditions to improve execution efficiency and resolve technical or interface issues.
Coordinate with procurement and supply chain teams to ensure materials and equipment are available at site as per construction requirements and planned delivery schedules.
Monitor the delivery and availability of critical materials and equipment, identify supply chain risks, and coordinate material inspections, storage, and inventory control.
Assess the impact of design and procurement changes on construction activities and schedules, ensuring timely coordination and resolution among relevant teams.
Identify and resolve site constraints, material shortages, subcontractor issues, and construction-related challenges to ensure uninterrupted project execution.
Requirements
Bachelor’s degree in Civil Engineering, Construction Management, Mechanical Engineering, or a closely related discipline.
Verifiable direct experience serving as Construction Manager or in a senior site leadership role on Saudi Aramco EPC projects.
Proven record of successful execution and delivery of Saudi Aramco Gas Oil Separation Plant (GOSP) projects; this qualification carries absolute priority in screening.
Practical management experience in heavy civil construction and complex installation phases in the oil and gas or heavy industry sector.
In-depth understanding of Saudi Aramco standards, procedures, and safety regulations, and familiarity with document systems such as SAES and SAMSS.
PMP, OSHA/NEBOSH/IOSH, or prior holding of an Saudi Aramco-approved SAP Number (Aramco SAP Number).
Proven track record of integrating and driving a multi-source subcontractor portfolio to complete delivery.
Experience working in EPC organizations, consortiums, or integrated project teams.
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