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The Technical Support Representative provides first class technical support to Axon Fusus customers through multiple communication channels which include phone, email and chat. This is a customer-focused, technical, hardware, and software-related support position with responsibilities for meeting or exceeding performance and quality goals.
Responsibilities:
— Provide first class technical support to Axon Fusus customers via phone, email, and chat.
— Support both hardware and software related issues, meeting or exceeding performance and quality goals.
— Become an expert on the Axon Fusus solution including all apps, APIs, and development roadmap.
— Work with industry standard Video Management Systems (VMS), IP Cameras, and Linux networking tools.
— Assist the Implementation team with geospatial setup of customer locations.
— Respond to and resolve inbound customer support requests through email and telephone.
— Troubleshoot customer support issues following Axon Fusus escalation policy.
— Document all work completed within the Axon Fusus CRM support tool.
— Participate in Axon Fusus sponsored training and certifications to advance technical skills.
Requirements:
— Minimum 1 year experience in information systems and networking.
— Analytical thinker with systematic problem-solving skills.
— Strong knowledge of enterprise network equipment such as routers, firewalls, tunnels, configuration, and data flow.
— Experience with security camera systems, VMS, DVR, and NVR solutions is strongly desired.
— Completion of or working toward a college degree in a technical discipline.
— Certifications such as Network+, Security+, Linux+.
— Must pass a Criminal Justice Information Services (CJIS) background check and maintain RCMP Clearance.
Benefits:
— Competitive salary and 401k with employer match.
— Discretionary paid time off.
— Paid parental leave for all.
— Medical, Dental, Vision plans.
— Fitness Programs.
— Emotional & Mental Wellness support.
— Learning & Development programs.
— Employee Resource Groups (ERGs).
— Additional benefits may vary depending on employment nature and location.
Additional Information:
— Remote work location within Canada.
— Hourly pay ranges from $24.34 to $38.94 CAD depending on level, function, training, skills, experience, business needs, and geographic market.
— Equal opportunity employer committed to diversity, equity, and inclusion.
— Applicants must be legally eligible to work in a firearms environment for some roles.
— Background checks and privacy rights information provided.
— Official application link: https://weworkremotely.com/remote-jobs/axon-sr-technical-support-representative
Контакты работодателя доступны по кнопке «Откликнуться» после входа.
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Сильная вакансия
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Sr Technical Support Representative; зарплата не указана; понятные задачи; прозрачная оплата; гибкий формат; современный стек; обучение за счёт компании.
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Зарплата не указана
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Сравним вакансию с вашим действующим резюме и составим письмо под эту роль.