Location: Washington, District of Columbia, United States
Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world.
At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded.
About the Position
We are seeking a highly experienced Program Director/Team Lead to lead implementation of an anticipated Department of State program focused on monitoring and evaluation of rapid foreign assistance programs in dynamic and fragile contexts.
The Program Director/Team Lead will oversee the operations and performance of the field team(s) and supporting staff. They will be responsible for overall contract performance, reporting, and client satisfaction.
This position is based in the Washington, D.C. metropolitan area and is contingent upon award.
Responsibilities
Serve as Dexis' primary point of contact with the COR and Department of State stakeholders, overseeing overall contract implementation, execution, delivery, quality, and client satisfaction
Oversee the operations and performance of field team(s), supporting staff, subcontractors, and implementing partners
Lead identification and shaping of MEL and TPM support for humanitarian assistance activities
Lead development of task order concepts and technical approaches from identification of opportunity through capture through to submission, negotiation and inception.
Contribute to successful bids through developing technical approaches, building resources and workplans, and contributing to budget development
Negotiate successful task order proposals to contract
Coordinate task order capture efforts across technical and operational teams
Provide strategic oversight across activities to ensure alignment with client priorities
Manage on-the-ground operational and logistics requirements, including coordination across dispersed field teams, partners, and complex operating environments
Coordinate with U.S. Government stakeholders, multilateral organizations, UN agencies, OCHA, UNHCR, WFP, NGOs, and other humanitarian coordination actors as needed
Maintain awareness of global humanitarian crises and programmatic needs
Represent Dexis in client engagements, briefings, coordination meetings, and field-facing partner discussions
Serve as a deeply relational, externally facing leader who builds trust with clients, partners, field teams, and local stakeholders
Monitor performance, risks, client feedback, and operational issues, and make strategic prioritization decisions in dynamic environments
Minimum Qualifications
Minimum 10 years of experience managing U.S. Government programs
.
Minimum five (5) years of experience serving as a Project Director, Program Director, Task Order Manager, Chief of Party, Team Lead, or in an equivalent senior project leadership role managing complex projects with multiple teams working simultaneously on different activities
.
Deep familiarity with delivery of U.S. federal humanitarian assistance, disaster response, stabilization, and/or similar crisis-oriented programming
.
Experience supporting humanitarian assistance or crisis response programs
.
Minimum five (5) years of experience managing MEL and/or TPM activities in complex environments
.
Experience managing on-the-ground operations and logistics, dispersed field teams, and coordination with local, international, and implementing partners
.
Bachelor’s degree required; Master’s preferred
Preferred Qualifications
Prior experience with USAID’s Bureau for Humanitarian Assistance (BHA), the Department of State’s Bureau for Population, Refugees, and Migration (PRM), the Department of State’s Bureau of Disaster and Humanitarian Response, and/or any of their predecessor offices, within the past three (3) years
.
Below is the pay range aligned with this position. When developing a range, Dexis evaluates compensation holistically, triangulating between external market research
, our budget for the position, and internal equity to arrive at a figure that is fair and competitive. Offers within this range will be based on an individual candidate's qualification, relevant education and experience, skills, performance, and organizational needs.
Dexis pay range for this role:
$118,000
—
$193,200 USD
Benefits
Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for
full-time, US-based
positions only. These benefits include:
Medical and prescription drug coverage:
A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents.
Dental insurance:
Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits.
Company-paid vision insurance:
Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis.
Employer-funded health reimbursement arrangement (HRA):
Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses.
Company-paid life and disability insurance:
Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage.
Optional supplemental insurance:
Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents.
Employee Assistance Program (EAP):
Company-paid access to confidential counseling and legal and financial support resources for employees and their families.
Health and wellness resources:
Virtual care, behavioral health resources, and wellness programs available through the medical plan.
Benefits assistance:
Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center.
Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements.
Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you?
If you are passionate about this opportunity, apply now!
Only those applicants who meet the above criteria will be contacted for interview.
Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.
leadWashington, District of Columbia, United States
Location: Porto, Portugal
Workplace: hybrid
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
Responsibilities
Are you open, communicative, and passionate about technology and customer support? Join our Customer Support Team as a
Customer Support Specialist
and help our customers solve their IT challenges while delivering an outstanding customer experience.
Provide professional support to our customers via phone, email, ticket system, and chat, addressing technical, administrative, and account-related inquiries.
Assist customers with topics such as software usage, onboarding, licensing, subscriptions, invoicing, and account management.
Analyze customer issues, identify solutions, and provide clear guidance to ensure a smooth customer experience.
Support customers in understanding and effectively using our software solutions.
Conduct online demonstrations of our products and highlight functionalities that address customers’ individual needs.
Prepare tailored offers and support customers throughout their journey with TeamViewer.
Collaborate closely with internal teams to resolve customer requests and continuously improve the customer experience.
Contribute to delivering a high-quality customer experience by building strong relationships with our customers.
Requirements
Fluent in
Dutch and English
; additional languages are a plus.
Strong interest in technology, software, and IT environments.
Ability to quickly understand software products and explain technical concepts to customers with varying levels of expertise.
Strong communication, customer engagement, and problem-solving skills with a customer-focused mindset.
Comfortable working with Windows and macOS environments and learning new technologies.
Ability to support customers across various topics, including technical inquiries, onboarding, licensing, subscriptions, invoicing, and account-related requests.
Strong analytical skills with the ability to balance technical and administrative tasks.
Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment.
Self-motivated, curious, and eager to continuously learn and develop.
Previous experience in customer support, technical support, SaaS, IT services, or another customer-facing role is an advantage.
What we offer
Onsite Onboarding
in our HQ office for an optimal start
Great compensation and benefits packages
including company achievement bonus or sales bonus and regular salary reviews
Public transport friendly
offices
Special terms
for local gyms
Access to
Corporate Benefits platform
with many
discounts
Regular
Team events
and company-wide celebrations
Open door policy
, no dress code rules, frequent all Hands and Leadership Lunches
Hybrid
work time
Work From Abroad Program
allowing up to 40 days of work outside your contracting country
We celebrate
diversity
as one of core values, join and drive one of the c-a-r-e initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.
Location: Porto, Portugal
Workplace: hybrid
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
Responsibilities
Are you open, communicative, and passionate about technology and customer support? Join our Customer Support Team as a
Customer Support Specialist
and help our customers solve their IT challenges while delivering an outstanding customer experience.
Provide professional support to our customers via phone, email, ticket system, and chat, addressing technical, administrative, and account-related inquiries.
Assist customers with topics such as software usage, onboarding, licensing, subscriptions, invoicing, and account management.
Analyze customer issues, identify solutions, and provide clear guidance to ensure a smooth customer experience.
Support customers in understanding and effectively using our software solutions.
Conduct online demonstrations of our products and highlight functionalities that address customers’ individual needs.
Prepare tailored offers and support customers throughout their journey with TeamViewer.
Collaborate closely with internal teams to resolve customer requests and continuously improve the customer experience.
Contribute to delivering a high-quality customer experience by building strong relationships with our customers.
Requirements
Fluency
in
Italian
and
professional proficiency
in
French
are required; fluency in
English
is also required.
Strong interest in technology, software, and IT environments.
Ability to quickly understand software products and explain technical concepts to customers with varying levels of expertise.
Strong communication, customer engagement, and problem-solving skills with a customer-focused mindset.
Comfortable working with Windows and macOS environments and learning new technologies.
Ability to support customers across various topics, including technical inquiries, onboarding, licensing, subscriptions, invoicing, and account-related requests.
Strong analytical skills with the ability to balance technical and administrative tasks.
Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment.
Self-motivated, curious, and eager to continuously learn and develop.
Previous experience in customer support, technical support, SaaS, IT services, or another customer-facing role is an advantage.
What we offer
Onsite Onboarding
in our HQ office for an optimal start
Great compensation and benefits packages
including company achievement bonus or sales bonus and regular salary reviews
Public transport friendly
offices
Special terms
for local gyms
Access to
Corporate Benefits platform
with many
discounts
Regular
Team events
and company-wide celebrations
Open door policy
, no dress code rules, frequent all Hands and Leadership Lunches
Hybrid
work time
Work From Abroad Program
allowing up to 40 days of work outside your contracting country
We celebrate
diversity
as one of core values, join and drive one of the c-a-r-e initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.
Location: In-Office
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Locations: Austin, TX | New York, NY | San Francisco, CA | Lisbon, Portugal OR London, UK
About the role
Emerging Technologies & Incubation (ETI) is where new and bold products are built and released within Cloudflare. Rather than being constrained by the structures which make Cloudflare a massively successful business, we are able to leverage them to deliver entirely new tools and products to our customers. Cloudflare’s edge and network make it possible to solve problems at massive scale and efficiency which would be impossible for almost any other organization.
The
Cloudflare Queues
team builds a managed, global message queuing service for developers. Queues allows customers to send, buffer, and reliably deliver messages between Workers with at-least-once delivery, batching, and configurable delivery guarantees, without managing infrastructure or paying bandwidth egress fees. Deeply integrated with Cloudflare Workers, Queues supports event-driven and asynchronous applications across the Developer Platform. Generally available since September 2024, Queues runs at global scale on Cloudflare’s edge network and is a foundational building block for event-driven and asynchronous applications.
In this role, you will help design and build
Cloudflare Queues
, improving reliability, performance, and delivery guarantees while shipping new features at global scale. You will own your work from design through release and contribute across the software stack. This role is AI-first, and you will be expected to use AI tools thoughtfully throughout the development lifecycle without compromising security, reliability, or quality.
Responsibilities
Design and build Cloudflare Queues as part of Cloudflare’s developer platform.
Maintain and improve a global-scale message queuing service.
Ship new features and product improvements.
Improve reliability, performance, and delivery guarantees.
Own code from inception through release.
Work across all layers of the software stack.
Write design documents to propose and communicate solutions.
Improve message buffering and delivery behavior.
Improve producer and consumer scalability under load.
Debug and fix user-facing bugs.
Use AI tools responsibly throughout development.
Desirable skills, Knowledge & Experience
4+ years of experience with distributed systems and data.
Experience using AI-assisted development tools across the software development lifecycle.
Strong judgment for when to rely on AI tools and when to validate independently.
Strong ownership of correctness, security, and quality.
Willingness to share knowledge and mentor others.
Excellent oral and written communication skills.
Ability to document complex ideas clearly and concisely.
Solid understanding of TypeScript/JavaScript.
Strong systems-level programming skills.
Understanding of security issues and responsibilities.
Experience monitoring, alerting, and debugging high-volume production systems.
Experience with continuous integration workflows and git.
Ability to analyze data sets such as logs.
Experience designing and building APIs.
Commitment to continuous learning and improvement.
Compensation
Compensation may be adjusted depending on work location.
F
or Bay Area based hires: Estimated annual salary of $194,000 - $266,000
For New York City, New Jersey, Washington, Washington DC, and California (excluding Bay Area) based hires: Estimated annual salary of $185,000 - $254,000
● For Portugal based hires: Estimated annual salary is between €66,000 - €91,000.
The final offer will be inclusive of time exemption, in alignment with the applicable law and collective bargaining agreements.
Equity
This role is eligible to participate in Cloudflare’s equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Financial Benefits
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Time Off
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: Munich
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey’s Legal Engineers are skilled lawyers from top-tier law firms who apply their legal experience to ensure that current and prospective customers understand how Harvey’s solutions enhance specific day-to-day workflows, working alongside Harvey’s Account Executives to support all aspects of our sales strategy. Legal Engineers build consultative relationships with law firm partners and associates and in-house attorneys at private equity firms and Fortune 500 companies, becoming trusted advisors on how Harvey’s AI solutions can make them more effective.
Similar to how Solutions Architects secure the “technical win” in the sales process, Legal Engineers secure the “legal win” by performing in-depth customer discovery and education on Harvey’s solutions through targeted meetings and demos that resonate with the customer’s day-to-day workflows specific to their legal practice area.
Legal Engineers utilize their experience practicing law and their legal mindset to ask thoughtful questions to understand the needs of law firm and in-house attorneys, develop credibility, and then partner with Account Executives to educate them on Harvey’s value via large and small group sessions as well as one-to-one conversations.
WHAT YOU’LL DO
- Engage with English- and German-speaking lawyers at existing and prospective customers to understand their workflow challenges, strategic objectives, and broader firm context — then demonstrate how Harvey’s AI solutions can address them.
- Establish yourself as a credible expert in solving customers’ specific legal problems (e.g. researching public and private databases for certain types of information, drafting and analyzing contractual provisions and whole documents, analyzing briefs and filings, corporate governance, conducting due diligence).
- Lead product demonstrations tailored to the context of various law firm practice groups and in-house legal teams, asking questions to validate how Harvey can add value and then showcasing Harvey’s features and benefits relevant to each prospective client’s potential use cases.
- Partner with the marketing team to develop content that will resonate with lawyers, tailored to the unique needs of their practice areas and client types.
- Act as the “Voice of the Customer,” using your legal perspective to help the broader sales team to develop and implement more effective strategies and synthesize customer feedback for the product team through a legal lens.
- Tailor the introduction of new solutions to specific customer needs.
- Further the market perception of Harvey as uniquely credible, substantive, and helpful in applying its AI solutions to make lawyers better at their jobs.
- Conduct research and analysis on customers and competitors.
WHAT YOU HAVE
- JD or equivalent legal qualification.
- Fluent in German and English.
- At least 3 years of experience practicing law at a top-tier law firm (Vault 50 or equivalent), preferably with a transactional, in-house or transformation experience.
- Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
- Outstanding presentation skills to both legal and executive audiences, whether impromptu on a whiteboard or using presentations and demos.
- Strong understanding of legal processes and challenges faced by legal professionals.
- Curiosity about AI’s potential to transform the legal industry.
- Sales or customer-facing experience, including law firm business development and/or secondment, is a plus, as is experience directly managing law firm client matters and client relationships.
ADDITIONAL INFORMATION FOR POSTINGS
- Location: Germany
- Work eligibility: Must have valid German work rights; Harvey does not currently offer visa sponsorship for this role
WHAT WE OFFER
- Be part of building something special as a founding member of our Germany team
- Opportunities to work on cross-functional go-to-market initiatives, with a focus on scaling sales strategy and driving revenue growth
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
#LI-RC1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: Remote, Global
ABOUT SUPABASE
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
ABOUT THE ROLE
We're looking for a Release Engineer (SRE) to join our Release Engineering team (part of EngOps) — a production-operations expert who brings an SRE mindset to how Supabase ships and runs, making deploys safe, observable, and recoverable at scale.
Release Engineering's scope has grown well beyond build-and-ship: we increasingly own the operational reliability of the systems that deploy and run Supabase. In this role you'll treat our deployment pipelines, pre-production signal, and the control plane itself as production systems — with SLOs, error budgets, and on-call ownership — and you'll be the person teams lean on when reliability is on the line.
This is not a "gatekeeper" role. You'll make the reliable path the easy path: standardising how we deploy, instrumenting what we ship, and ensuring that when something breaks, we detect it quickly and recover quickly.
WHAT YOU'LL BE RESPONSIBLE FOR
In this role, you'll:
- Own the reliability of Supabase's deployment and release systems, and the control plane they run on, against clear SLOs and error budgets
- Turn pre-production into a trustworthy signal — standardizing and instrumenting today's fragmented, ad-hoc deployment workflows
- Drive disaster-recovery readiness, including making environments reproducibly deployable from scratch (untangling undocumented secrets, unclear configuration ownership, and circular service dependencies)
- Build and operate health and SLO monitoring for critical user flows, using synthetic testing to catch regressions before customers do
- Reduce mean-time-to-detect and mean-time-to-recover for deploy-related incidents — which account for a large share of our incident load
- Participate in on-call, lead blameless postmortems, and turn findings into runbooks, alerting, and automation that remove toil
- Improve deployment observability and auditability — a clear record of what shipped where, when, and by whom
- Document operational procedures — break-glass paths, access models, and runbooks — so reliability knowledge isn't tribal
RELIABILITY & OPERATIONS
- Define and track SLAs, SLOs, error budgets, and DORA delivery metrics — with meaningful alerting over noise
- Ensure deployments fail fast and safely when health checks degrade
- Harden access and break-glass workflows (e.g. scoped self-service) so the right people can act in an incident without unsafe workarounds
- Partner with product engineering and platform teams to align release practices with reliability and availability targets
YOU MIGHT BE A GOOD FIT IF YOU
- Have 5+ years in SRE, production operations, platform engineering, or release engineering
- Have operated production systems at scale and carried on-call for them
- Are fluent in SLAs, SLOs, error budgets, DORA metrics, and operational KPIs — and the observability tooling behind them (Prometheus, Grafana, Alertmanager, or similar)
- Have led incident response with tooling like incident.io http://incident.io (or PagerDuty / Opsgenie), run blameless postmortems, and driven down MTTD/MTTR
- Operate confidently on AWS (multiple accounts, IAM, VPC) in production
- Are comfortable with infrastructure-as-code (Pulumi, Terraform) and Kubernetes
- Script and automate to eliminate toil rather than absorb it
- Communicate clearly with both infrastructure specialists and product engineers
- Thrive in async, globally distributed teams
- Are comfortable navigating ambiguity and iterating toward better systems over time
WHAT WE OFFER
- Fully Remote
We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
- ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
- Tech Allowance
Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
- Health Benefits
Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
- Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
- Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
- Professional Development
Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
ABOUT THE TEAM
Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
- ~400 team members
- 60+ countries
- 20+ languages spoken
- Over $1B raised (including our $500M Series F)
- 540,000+ community members
We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.
Location: Taiwan
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
About the Role
We are looking for a technically strong, hands-on
QA Engineer
to join our hardware team on-site at ODM factories in Taiwan. This is not a checklist job - we're looking for someone who enjoys digging deep into technical issues, investigating root causes, and taking ownership of complex hardware problems.You'll be the key person ensuring the quality of our servers and racks before they ship, but more importantly, you'll play a critical role in debugging failures, analyzing test data, and working closely with RnD, logistics, and factory teams to continuously improve the process and the product.This is a deeply technical role that blends hardware validation, manufacturing QA, and problem-solving - perfect for someone who understands how servers are built and tested, and wants to make sure every unit that leaves the factory is production-grade.
What You'll Own
Technical Investigation & Debugging
Investigate complex problems (e.g., high GPU failure rate, power-related test failures), gather logs, run diagnostics, and escalate with context to RnD when needed.
Drive root cause analysis across factory teams and internal engineering groups.
Document findings and help define preventive actions for recurring problems.
Act as the first line of technical escalation for hardware issues discovered during factory QA or internal testing.Engineering Support
Participate in new platform bring-up sessions together with the visiting RnD teams during on-site trips to ODM labs.
Provide technical support, coordination, and hands-on assistance during the bring-up process.
Help ensure early-stage hardware behaves as expected, and escalate integration or platform issues to the relevant teams.On-Site Product QA
Perform visual inspections of completed products (servers, racks) before packaging.
Define and maintain QA checklists and inspection procedures tailored to different product lines.
Verify inventory records at the factory against internal system data (part numbers, serials, configurations).
Oversee the product packaging process for compliance with defined standards.
Supervise pickup operations: ensure outbound trucks meet shipment conditions and schedules.Failure Rate Monitoring & Analytics
Collect failure data from vendor-side burn-in and our own test systems.
Analyze failure trends and estimate spare part needs for future datacenter deployments.
Use dashboards and structured reporting to communicate insights with QA, engineering, and supply chain teams.Feedback Loop & Quality Improvement
Gather and process feedback from datacenters on each delivered batch of equipment:
* Report on packaging issues, impact sensor triggers, shipping anomalies.
* Assess rack-level build quality: cabling, bracket alignment, labeling.
* Log systemic hardware issues (design flaws, infant mortality, recurring failures).
Forward the feedback to the teams: logistics, ODM partners, hardware RnD, QA.Test Infrastructure & Validation
Assist with deployment and maintenance of test infrastructure on-site.
Ensure Nebius post-manufacturing hardware validation tests run smoothly (uptime, monitoring, coordination with support team).
Coordinate real-time issue escalation and basic triage with factory and internal teams.Local Insight & Communication
Communicate relevant local risks and context (e.g., typhoons, holidays, factory-specific constraints) to our global logistics and hardware teams.
Maintain productive relationships with factory staff, logistics providers, and internal stakeholders.
Working Conditions & Tools
During production peaks, issues may arise that require fast, hands-on debugging and resolution on-site. Flexibility is expected: you may need to stay late to investigate failures in freshly built batches or arrive early to verify and unblock outbound truck shipments. Rapid response and clear communication with engineering and factory teams are critical during these high-pressure periods.
Occasional international travel may be expected to Nebius headquarters in Amsterdam or to datacenters in Europe and the US.
Daily work tools involve:
* Managing workflows and escalation via Jira
* Writing and maintaining technical documentation in Confluence
* Using Grafana dashboards for monitoring test environments and system health
* Operating with several internal inventory and test control systems
What You'll Bring
Strong technical background in hardware or systems engineering, able to independently investigate and troubleshoot complex issues with server systems.
5+ years of experience in hardware QA, manufacturing supervision, or server validation.
A strong background in R&D is a significant plus.
Solid understanding of server and rack hardware: components, layout, cabling, power/cooling, diagnostics.
Ability to read and interpret technical documentation (e.g., datasheets, system specs, debug manuals).
Solid knowledge of electrical engineering fundamentals (e.g., power specs, grounding, signal integrity).
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
Location: Montpellier, France
Are you a health professional thinking about a career change? Are you passionate about how technology can help progress your profession? If you have an allied health background or previous experience as a Physical Therapist, a role as a Business Development Manager at VALD could be the change you need!
About VALD
VALD is the world leader in technology for the allied health industry, providing innovative human-measurement technology to over 8,000 clients in over 150 countries.
If you have a favorite team in the NBA, EPL, or NFL, there's a good chance they use VALD Technologies.
Since its humble beginnings in 2015 in Brisbane, Australia, VALD has grown to a team of over 300 team members in over 30 countries, with five offices across four continents.
Driven by a multidisciplinary team of researchers, clinicians, sports scientists, designers, developers and engineers, VALD's suite of systems offer unparalleled insight into human movement, performance, injury risk and rehabilitation.
About the VALD Business Development Team
The Business Development team are on the front line for VALD. As part of a truly global team, you will attend conferences and perform product demonstrations (both in-person and teleconferences) in clinical, performance, and tactical settings. You'll set up and oversee product trials, nurture new leads and look for new opportunities for VALD.
With an education-based approach to sales, as a Business Development Manager, you must have an intimate knowledge of VALD's systems. You'll leverage your industry expertise and product knowledge to demonstrate how our clients can get the most out of our systems to provide value to their business.
Is this you?
Prior experience working in a clinical or allied health setting, such as a physiotherapist/physical therapist or similar role.
Excellent communication and interpersonal skills via various mediums, including team calls, in-person interaction and sales pipeline reporting.
Be comfortable with targeting new clients.
Willing and able to travel for client meetings and represent VALD at industry conferences and events.
Confidence to persuasively demonstrate VALD systems and communicate product and industry knowledge to clients.
A self-starter who holds themselves accountable for reaching sales targets.
A desire to work with and nurture existing distributor relationships.
Prior experience using CRMs and the Microsoft Office 365 suite of products.
You reside in France.
You speak French and English (please submit your application in English)
It’s not expected that any single candidate would check every box here. If you meet just some of the requirements, but not all, we encourage you to submit your application!
We strongly encourage you to apply if you’re at all interested. Show us how your experience could improve our team and widen our perspective. Our selection process includes assessing the requirements of the role vs the individual, and how well we think they will work in the VALD team.
Why VALD?
An opportunity to travel the world utilizing your health and performance experience is just the beginning when you join VALD. Recently named in LinkedIn's Top 25 Startups for 2022 in Australia, VALD's best asset is not our technology but our people and culture.
We have a range of benefits we offer to our team, such as:
Industry-leading compensation with healthy performance-based incentives.
The opportunity to work in a company that is redefining allied healthcare.
Learn from a range of high-performing individuals and teams across various disciplines.
Be part of a down-to-earth, inclusive and vibrant team.
Regular travel opportunities to get the entire VALD team together for your ongoing development.
The latest equipment and remote setup to perform at your best.
VALD Diversity & Inclusion Commitment
VALD’s best asset is not our technology but our people and culture. A culture of inclusion and diversity is critical to our business. We know diverse teams perform better. It's not a separate initiative – we aim to embed inclusion and diversity in everything we do. We are committed to fostering an inclusive work environment and embracing diversity, including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity, socioeconomic background and sexual orientation. We welcome applications from people from all backgrounds.
Conditions of Employment
Successful applicants will be subject to background checks (including identity and criminal record checks). It will be a condition of employment that the background checks return acceptable results.
Location: Marseille, France
Are you a health professional thinking about a career change? Are you passionate about how technology can help progress your profession? If you have an allied health background or previous experience as a Physical Therapist, a role as a Business Development Manager at VALD could be the change you need!
About VALD
VALD is the world leader in technology for the allied health industry, providing innovative human-measurement technology to over 8,000 clients in over 150 countries.
If you have a favorite team in the NBA, EPL, or NFL, there's a good chance they use VALD Technologies.
Since its humble beginnings in 2015 in Brisbane, Australia, VALD has grown to a team of over 300 team members in over 30 countries, with five offices across four continents.
Driven by a multidisciplinary team of researchers, clinicians, sports scientists, designers, developers and engineers, VALD's suite of systems offer unparalleled insight into human movement, performance, injury risk and rehabilitation.
About the VALD Business Development Team
The Business Development team are on the front line for VALD. As part of a truly global team, you will attend conferences and perform product demonstrations (both in-person and teleconferences) in clinical, performance, and tactical settings. You'll set up and oversee product trials, nurture new leads and look for new opportunities for VALD.
With an education-based approach to sales, as a Business Development Manager, you must have an intimate knowledge of VALD's systems. You'll leverage your industry expertise and product knowledge to demonstrate how our clients can get the most out of our systems to provide value to their business.
Is this you?
Prior experience working in a clinical or allied health setting, such as a physiotherapist/physical therapist or similar role.
Excellent communication and interpersonal skills via various mediums, including team calls, in-person interaction and sales pipeline reporting.
Be comfortable with targeting new clients.
Willing and able to travel for client meetings and represent VALD at industry conferences and events.
Confidence to persuasively demonstrate VALD systems and communicate product and industry knowledge to clients.
A self-starter who holds themselves accountable for reaching sales targets.
A desire to work with and nurture existing distributor relationships.
Prior experience using CRMs and the Microsoft Office 365 suite of products.
You reside in France.
You speak French and English (please submit your application in English)
It’s not expected that any single candidate would check every box here. If you meet just some of the requirements, but not all, we encourage you to submit your application!
We strongly encourage you to apply if you’re at all interested. Show us how your experience could improve our team and widen our perspective. Our selection process includes assessing the requirements of the role vs the individual, and how well we think they will work in the VALD team.
Why VALD?
An opportunity to travel the world utilizing your health and performance experience is just the beginning when you join VALD. Recently named in LinkedIn's Top 25 Startups for 2022 in Australia, VALD's best asset is not our technology but our people and culture.
We have a range of benefits we offer to our team, such as:
Industry-leading compensation with healthy performance-based incentives.
The opportunity to work in a company that is redefining allied healthcare.
Learn from a range of high-performing individuals and teams across various disciplines.
Be part of a down-to-earth, inclusive and vibrant team.
Regular travel opportunities to get the entire VALD team together for your ongoing development.
The latest equipment and remote setup to perform at your best.
VALD Diversity & Inclusion Commitment
VALD’s best asset is not our technology but our people and culture. A culture of inclusion and diversity is critical to our business. We know diverse teams perform better. It's not a separate initiative – we aim to embed inclusion and diversity in everything we do. We are committed to fostering an inclusive work environment and embracing diversity, including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity, socioeconomic background and sexual orientation. We welcome applications from people from all backgrounds.
Conditions of Employment
Successful applicants will be subject to background checks (including identity and criminal record checks). It will be a condition of employment that the background checks return acceptable results.
Location: New York, New York; New York City Metropolitan Area; New Jersey; Connecticut; San Francisco Bay Area, California
Workplace: remote
About the role:
At Provectus, you don’t prototype in a sandbox and hand a client a slide deck. You embed inside a bank, an insurer, or a health system, learn the work, and ship a Claude + AWS system into their real, regulated production — then you watch the business number move.
We’re an
Anthropic and AWS Partner
with 150+ certified architects. That means the newest models, real budgets, and problems that matter — without the layers, politics, and years-to-impact of a hundred-thousand-person firm. 350+ builders, 100+ customers in production, founder-led since 2010, offices across North America, LATAM, and EMEA.
Why Provectus
Frontier access
— Anthropic Preferred Partner: newest Claude models, real budgets, real problems
Real tasks (not scope), real deployment.
You go where the operating problem is and ship production code to real users, not slide decks that sit in a drive
Embedded, not engaged.
You are part of the customer’s team and inside their process — not a vendor running a project alongside it. Embedded is not staff-augmented
Autonomous.
You own the work from framing through to production, visible to clients and founders. You own the method; nobody hands you a ticket
Your experience stays portable.
Every engagement is a new problem, often in a new industry, so your skills compound instead of narrowing to one product. No legacy-maintenance grind, not a single stack
Craft & growth
— build beside senior FDEs on a Claude-certified team; a real platform (talks, OSS) to grow your name
We give you a stage:
Claude certification, conference talks, open-source contributions, published work under your own name
What You’ll Do:
Spend the first weeks of each engagement in the operator’s seat, learning the constraints from the inside, then rebuild the function from first principles alongside the client and a Forward Deployed Executive — and you are the one who builds it
Be part of the customer’s team, inside their process; work on real tasks, not scoped deliverables, and own the method autonomously
You won’t start from zero. Provectus builds industry Blueprints — working systems that have already shipped for a customer in your industry. Your engagement starts from that baseline, and what you learn in the field goes back into it
Deliver across Cowork Activation, Agentic SDLC, and Blueprint Activations in Financial Services and Healthcare
Help shape how leading enterprises adopt AI, from strategy through first deployment; help build the tooling and frameworks of a growing AI delivery practice
What We Look For:
Typically 7+ years building software, a substantial share of it writing production code you were accountable for. You are hands-on today and intend to stay that way
Genuinely willing to spend time understanding someone else’s job before writing code; demonstrated ability to become conversant in an unfamiliar business function quickly
Shipped GenAI/LLM systems to production — not demos, not notebooks. You’ve handled the parts that get hard after the prototype works
You evaluate. You have built or owned an eval suite for a non-deterministic system, and you can explain what you measured and why
Strong engineering fundamentals — dropped into an unfamiliar codebase or language, you’re productive. Python and/or TypeScript proficiency; depth matters more than stack
Cloud-native delivery on AWS (GCP/Azure a plus), including the operational reality of a system someone else inherits
Pre-sales experience. Credible with senior stakeholders — you can hold a redesign conversation with a BU head and a scoping conversation with a CTO without losing either room
Comfort with ambiguity and ownership. Engagements start underspecified by design. Closing that gap is the job
Hands-on experience with Claude, Claude Code, and Cowork (skills, workflows, MCP, integrations, connectors, custom harnesses)
Nice to have:
Containers and orchestration (Kubernetes/ECS) and CI/CD in production
IaC depth: AWS CDK, CloudFormation, Terraform
Open-source contributions or public writing on applied AI
What We Offer:
Full-time employment
On-site visits to clients’ facilities and our office in NYC 1/week
Unlimited Vacation policy
Generous health, vision, and dental insurance
401(K) matching plan
Base salary $180k–$200k + bonuses; OTE up to $250k. The salary range is determined through interviews and a review of the education, experience, knowledge, skills, and abilities of the applicant, and alignment with market data
No Visa sponsorship
How We Hire:
Recruitment interview.
Tech interview with our FDE (30 min).
A live engineering building session (1.5 hours). We hand you a business function and the constraints. You have to understand the job and rebuild it — then say what you’d build and how you’d know it worked.
Use AI the way you normally would; we expect AI-generated code. What we look at is how you used AI, the judgment behind your choices, and what you researched beyond what any LLM already knows.
4. Soft skills interview.
5. Offer discussion.
We’re real:
A person reads your application.
We filter out AI-generated and fraudulent submissions automatically. Every application that clears that filter is read by someone on our team
We may ask for a quick ID verification.
Fraudulent applications are common, and this protects real candidates
You’ll meet the people you’d work with.
We host AI engineering events in New York and San Francisco. We'd be happy to talk in person. Your interviews are with Pavel Borobov, Solutions Architect, and Stepan Pushkarev, Co-Founder & CEO
Location: Barcelona, Spain
Workplace: remote
Welcome to OLX
We're building marketplace sustainable ecosystems that millions of people depend on every month – to buy and sell cars, find homes, land jobs, and trade secondhand goods. It's commerce that matters: safe, smart, and environmentally responsible.
We do this with courage to innovate, commitment to outcomes, collaboration across 50+ nationalities and 7 markets, and a customer-led approach that puts real people first. Add a desire to win – and you get a culture that's ambitious, fast-moving, and built on trust.
Our brands – including AutoTrader, OLX, Otomoto, Property24, and more – are loved by millions. And we're backed by Prosus, one of the world's largest tech investors.
Join OLX and see how far you can go.
We believe the future of our products sits at the intersection of AI and design. Our ambition is to become an AI-native organization, where intelligent systems and human-centered design come together to create faster, smarter, and more meaningful customer experiences. We’re rethinking how products are built, how experiences are shaped, and how teams deliver impact.
A key part of this transformation is creating the right foundations and infrastructure to enable high-quality experiences at scale - where design systems, patterns, and workflows are structured, scalable, and AI-readable, unlocking new levels of speed, consistency, and innovation.
The role
We're looking for a Senior Product Designer to join our Design System team, working across our Real Estate products. You'll play a key role in evolving our design system, helping designers and engineers across the business design and build with greater consistency, quality and pace.
You'll work day to day within a small, dedicated pod, spanning web and app. But the system serves designers across multiple tribes, each shipping their own product work. You'll work within our contribution model, helping teams outside the pod propose, adopt and evolve components without fragmenting the system.
We're looking for someone with strong craft, attention to detail, and curiosity about systems thinking and AI-assisted workflows. You'll help create a coherent product experience across our brands while developing your own design systems practice.
Key responsabilities:
Design and evolve reusable components, patterns and foundations within our design system, reducing duplication and improving consistency across tribes
Define component behaviour, states and variants, working directly with engineering to ship them
Run and improve the contribution model: the process and standards that let designers outside the core pod propose and ship components without breaking system coherence
Support design work from problem framing through to documentation and handover, using research and feedback from teams to inform decisions
Create clear documentation and specifications covering variants, edge cases and usage guidance
Collaborate closely with engineers on token strategy and the practical link between Figma and production code
Resolve conflicts between a tribe's local need and the system's long-term coherence
Work with product design teams to identify gaps and embed stronger systems thinking across products
AI-enabled Design Systems:
Use AI-assisted tooling as part of your daily workflow, from research through to prototyping and component definition
Contribute to making the system well-structured for AI-assisted workflows, including tokens, documentation and reusable patterns
Know when to override AI output with your own design judgment, and be able to explain why
What we're looking for:
Proven experience designing and maintaining a design system at scale, not just documenting one
Experience running or contributing to a contribution model, or a clear point of view on how you'd build one
Strong technical fluency: you understand how your decisions translate into code, and work with engineers as a peer, not a handoff
Sharp judgment on trade-offs: when to enforce consistency, when to allow exceptions
Strong communicator, able to justify design system decisions to stakeholders who don't share your priorities, and bring other designers along rather than dictate to them
Comfortable with AI-assisted tools, with an interest in applying them in practical ways to improve speed, quality and consistency
Required experience
A portfolio demonstrating strong product and systems thinking, with evidence of shipped impact, not just documented patterns
Experience working in Figma, including component libraries, variables and tokens, alongside experience with built or coded prototypes
Experience working closely with engineers to deliver high-quality, scalable outcomes
Experience or strong interest in AI-assisted design or development workflows
Hiring Process
First Stage - Recruiter
Screen
This is your first interview with our Talent Acquisition team. We’ll explore your background, skills, and experience, as well as your approach to autonomy, ownership, and critical thinking. It’s also a chance to discuss your aspirations and ensure alignment with our culture and values.
Second Stage -
Portfolio Review
In this stage, you’ll meet with the Hiring Manager and a Designer from the team. We’ll explore your process thinking and approach to design through a case study of your choice. This is also a great opportunity to discuss how you collaborate with others and how your values align with our team culture.
Third Stage -
AI Sandbox Challenge
This is a dynamic and interactive session where you’ll have the chance to demonstrate your thought process in action. It’s designed to give us insight into how you approach challenges, integrate AI into your workflows, and apply your skills in a practical setting.
We aim to make this process clear, collaborative, and reflective of the way we work as a team.
DEI statement
OLX values diversity and welcomes applicants of all races, ethnicities, disabilities, ages, genders, sexual orientations, religions, backgrounds, and experiences to apply. If this role excites you, we encourage you to apply, even if you don't meet all the requirements - you may be just the right fit for this or other opportunities with us.
Privacy Data disclaimer
OLX will process your personal data to assess your fit for the applied position. You may optionally consent to store your data for up to 12 months after the application process for consideration in future OLX roles. For more details on how your application data will be processed please check our Privacy Statement.
Location: Sydney
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey’s Legal Engineers are former practising lawyers who bridge customers, sales, and product to support all aspects of our sales strategy and product development. As trusted advisors to the lawyers they work with, they lead sharp discovery and tailored product demonstrations, translating real legal work into Harvey solutions that provide clear value for lawyers.
As strategic partners to law firms and in-house teams, Legal Engineers thrive in ambiguity and help lawyers do higher-quality work faster and with more confidence using Harvey.
WHAT YOU’LL DO
- Work directly with lawyers at current and prospective customers to uncover workflow pain points, recommend solutions, and show how Harvey fits into real legal work.
- Serve as the voice of the customer, translating feedback and legal workflow insights into concrete, lawyer-ready product direction.
- Partner closely with product, engineering, sales, and marketing to shape Harvey’s roadmap and ensure the product evolves in ways lawyers trust and adopt.
- Build and refine product demonstrations, workflows, and use cases that reflect how legal teams actually work, including how AI is changing that work.
- Introduce new capabilities in a way that’s tailored, credible, and compelling for each customer, continuously raising the bar for how Harvey is deployed.
- Provide competitive and market intelligence specific to the APAC legal tech landscape.
- Further strengthen Harvey’s reputation in the APAC region as a credible, substantive, and forward-looking AI partner to the legal industry.
WHAT YOU HAVE
You move confidently through uncertainty, you operate at speed, and ship solutions that work—iterating quickly with lawyers, sales teams, and product partners to help Harvey and its customers win. You bring deep curiosity about AI's potential to transform legal work, a bias towards action, and the creativity to solve problems nobody's cracked yet.
- Based in Sydney and eligible to work in Australia.
- Australian practising certificate (or equivalent common-law qualification).
- At least 3 years of experience as a qualified lawyer at a top-tier law firm (e.g., Band 1 Chambers / AFR Top 10) and/or/in-house with strong exposure to complex legal workflows and client expectations.
- Demonstrated ability to exercise sound judgment and make confident, well-reasoned recommendations.
- Ability to operate seamlessly across legal, product, and sales contexts—translating between stakeholders with clarity and precision.
- Executive presence and relationship-building skills, with comfort engaging partners, senior associates, in-house counsel, and legal leadership.
- Sales, customer-facing, or law firm business development experience is a plus, particularly where you’ve helped shape solutions rather than just present them.
ADDITIONAL INFORMATION
- Location: Sydney, NSW (Hybrid with flexibility)
- Work eligibility: Must have valid Australian work rights; Harvey does not currently offer visa sponsorship for this role.
WHAT WE OFFER
- Structured hybrid working arrangement: 3 days in our Sydney office, 2 days working from home.
- Health Coverage: Fully covered private hospital insurance, plus extras for dental, optical, physio, mental health, and more.
- Family & Fertility Support: Support for fertility treatments, adoption, and surrogacy through Carrot.
- Retirement & Security: Comprehensive coverage designed to support your long-term well-being.
- Paid Leave: Paid annual leave, sick leave, and fully paid parental leave for all parents.
- Wellness & Perks: Daily in-office lunch, wellness memberships through Wellhub, and monthly commuting support.
- Professional Development: Annual support for courses, certifications, conferences, and books.
- Remote Work Allowance: Monthly support for home office, internet, and phone expenses.
- Harvey Holiday: After four years, enjoy a four-week paid sabbatical to rest, travel, or explore new experiences.
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-GW1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: New York
Workplace: remote
About the role:
We’re an
Anthropic and AWS Partner
with 150+ certified architects. That means the newest models, real budgets, and problems that matter — without the layers, politics, and years-to-impact of a hundred-thousand-person firm. 350+ builders, 100+ customers in production, founder-led since 2010, offices across North America, LATAM, and EMEA.
Why Provectus
Frontier access
— Anthropic Preferred Partner: newest Claude models, real budgets, real problems
Real tasks (not scope), real deployment.
You go where the operating problem is and ship production code to real users, not slide decks that sit in a drive
Embedded, not engaged.
You are part of the customer’s team and inside their process — not a vendor running a project alongside it. Embedded is not staff-augmented
Autonomous.
You own the work from framing through to production, visible to clients and founders. You own the method; nobody hands you a ticket
Your experience stays portable.
Every engagement is a new problem, often in a new industry, so your skills compound instead of narrowing to one product. No legacy-maintenance grind, not a single stack
Craft & growth
— build beside senior FDEs on a Claude-certified team; a real platform (talks, OSS) to grow your name
We give you a stage:
Claude certification, conference talks, open-source contributions, published work under your own name
What You’ll Do:
Spend the first weeks of each engagement in the operator’s seat, learning the constraints from the inside, then rebuild the function from first principles alongside the client and a Forward Deployed Executive — and you are the one who builds it
Be part of the customer’s team, inside their process; work on real tasks, not scoped deliverables, and own the method autonomously
You won’t start from zero. Provectus builds industry Blueprints — working systems that have already shipped for a customer in your industry. Your engagement starts from that baseline, and what you learn in the field goes back into it
Deliver across Cowork Activation, Agentic SDLC, and Blueprint Activations in Financial Services and Healthcare
Help shape how leading enterprises adopt AI, from strategy through first deployment; help build the tooling and frameworks of a growing AI delivery practice
What We Look For:
Typically 7+ years building software, a substantial share of it writing production code you were accountable for. You are hands-on today and intend to stay that way
Genuinely willing to spend time understanding someone else’s job before writing code; demonstrated ability to become conversant in an unfamiliar business function quickly
Shipped GenAI/LLM systems to production — not demos, not notebooks. You’ve handled the parts that get hard after the prototype works
You evaluate. You have built or owned an eval suite for a non-deterministic system, and you can explain what you measured and why
Strong engineering fundamentals — dropped into an unfamiliar codebase or language, you’re productive. Python and/or TypeScript proficiency; depth matters more than stack
Cloud-native delivery on AWS (GCP/Azure a plus), including the operational reality of a system someone else inherits
Pre-sales experience. Credible with senior stakeholders — you can hold a redesign conversation with a BU head and a scoping conversation with a CTO without losing either room
Comfort with ambiguity and ownership. Engagements start underspecified by design. Closing that gap is the job
Hands-on experience with Claude, Claude Code, and Cowork (skills, workflows, MCP, integrations, connectors, custom harnesses)
Nice to have:
Containers and orchestration (Kubernetes/ECS) and CI/CD in production
IaC depth: AWS CDK, CloudFormation, Terraform
Open-source contributions or public writing on applied AI
What We Offer:
Full-time employment
On-site visits to clients’ facilities and our office in NYC 1/week
Unlimited Vacation policy
Generous health, vision, and dental insurance
401(K) matching plan
Base salary $180k–$200k + bonuses; OTE up to $250k. The salary range is determined through interviews and a review of the education, experience, knowledge, skills, and abilities of the applicant, and alignment with market data
No Visa sponsorship
How we hire:
Recruitment interview.
Tech interview with our FDE (30 min).
A live engineering building session (1.5 hours). We hand you a business function and the constraints. You have to understand the job and rebuild it — then say what you’d build and how you’d know it worked.
Use AI the way you normally would; we expect AI-generated code. What we look at is how you used AI, the judgment behind your choices, and what you researched beyond what any LLM already knows.
4. Soft skills interview.
5. Offer discussion.
We’re real:
A person reads your application.
We filter out AI-generated and fraudulent submissions automatically. Every application that clears that filter is read by someone on our team
We may ask for a quick ID verification.
Fraudulent applications are common, and this protects real candidates
You’ll meet the people you’d work with.
We host AI engineering events in New York and San Francisco. We'd be happy to talk in person. Your interviews are with Pavel Borobov, Solutions Architect, and Stepan Pushkarev, Co-Founder & CEO
Location: San Francisco
Workplace: OnSite
🧠 ABOUT LEGION HEALTH
At Legion Health https://legionhealth.com, we believe everyone deserves fast, affordable, and world-class health care, and we’re developing the AI infrastructure to deliver it ourselves at world scale.
Legion is building autonomous medical care (the AI doctor), starting with psychiatry. Our AI-native care-delivery platform currently automates 95% of the administrative work required for us to deliver direct patient care. We also recently became the first company ever to receive regulatory authorization to let AI prescribe psychiatric medications https://nypost.com/2026/03/27/business/artificial-intelligence-can-now-prescribe-mental-health-drugs/, allowing us to not only collapse health care’s admin costs but also its clinical labor costs—shifting this industry’s economics from humans to tokens.
Our technical moat is hard to copy—we combine rich data, production AI, doctors in the loop, and end-to-end care operations to deliver measurably better care to a clinically complex patient population. This has helped us produce tens of thousands of total visits in just 2 years, all while holding ops costs flat and achieving industry-leading patient NPS and retention. While the last generation of healthcare startups made the existing system incrementally more efficient, Legion is rebuilding full-stack care delivery from first principles. Our vision? A 10X better patient experience that’s higher quality, less expensive, and more scalable than ever before. And a 10X better clinician experience that frees our providers to focus on what matters most: caring for patients.
Legion Health is backed by Y Combinator, leading venture capital firms, and founders from Function Health, Modern Health, Everly Health, Trusted Health, Clipboard Health, PatientPing, Sesame Care, Faire, EasyPost, and fuboTV.
Join us as we build the future of health care: faster, higher-quality, and more affordable, powered by doctors and AI working together.
📍 ROLE LOGISTICS
- Job Type: Full-Time
- Role Type: GTM Engineering / Revenue Systems / Provider Partnerships / AI Automation / Data & Attribution
- Ideal Experience Level: 5+ years, including 3+ years owning GTM systems, revenue automation, growth engineering, or technical RevOps
- Location: In-Person in San Francisco, CA
- US Visa Sponsorship: Yes
🚀 THE OPPORTUNITY
Legion is hiring a GTM Engineer to build the AI-native commercial and referral infrastructure behind our provider-partnership motion. Your systems will help us identify the right provider organizations, reach the right stakeholders, turn interest into referrals, and move referred patients into care quickly.
This is not a traditional RevOps or CRM administration job. You will own the technical architecture from market mapping and outbound through referral intake, attribution, eligibility, onboarding, and partner reporting. You will configure best-in-class tools when they are sufficient and write code or build integrations, agents, and internal products when they are not.
You will build both sides of our sales motion. From the bottom up, Legion needs a complete view of every clinic, location, physician, referral coordinator, and office leader in a market. From the top down, we need to map enterprise medical groups, centralized referral teams, executives, clinical leaders, and every stakeholder who can shape a partnership. The system should tell each representative who matters, why they matter, what happened last, and what to do next.
You will also engineer the path from referral to care. Referrals may arrive through fax, forms, APIs, tracked links, QR codes, phone calls, or patients who begin online after a provider recommendation. Regardless of channel, Legion must identify the source, resolve the provider and organization, preserve attribution, process the referral, initiate eligibility and onboarding, and synchronize the right data across our CRM, product, analytics, and patient-engagement systems.
The right person is a hands-on systems builder with strong product judgment. You should be comfortable choosing a CRM, modeling complex account hierarchies, writing SQL and lightweight production code, integrating APIs, deploying AI workflows, debugging failures, and partnering with sales, product, engineering, data, operations, clinical, compliance, and security teams. Over time, you will help turn provider partnerships into a secure product that makes Legion the easiest specialty care partner in the country: simple to refer patients to, easy to collaborate with, and consistently responsive.
✅ RESPONSIBILITIES AND DELIVERABLES
- Select and architect Legion’s provider-partnership CRM—whether HubSpot, Salesforce, Attio, or another AI-native platform—as the source of truth for organizations, locations, stakeholders, opportunities, referrals, ownership, and next actions.
- Design a durable account hierarchy that connects individual clinicians, clinic locations, care teams, medical groups, parent organizations, enterprise partnerships, and internal owners without losing history or context.
- Build a provider prospecting data layer using NPI and claims data, Definitive Healthcare or similar datasets, public sources, enrichment providers, and Legion’s internal data.
- Create account-scoring and territory systems that prioritize targets using geography, specialty, patient volume, payer mix, referral potential, network relationships, and engagement signals.
- Build coordinated outbound workflows across email, phone, LinkedIn, direct mail, events, lunch-and-learns, and field sales using tools such as Clay, Apollo, LinkedIn Sales Navigator, sequencing platforms, AI agents, and custom integrations.
- Map clinic-level champions and referral coordinators alongside enterprise executives, clinical leaders, operations leaders, and centralized referral teams so Legion can sell from the bottom up and the top down.
- Equip sales representatives with accurate contact data, office addresses, account briefs, relationship history, meeting preparation, follow-up automation, and clear next-best actions.
- Deploy AI-assisted workflows for account research, stakeholder discovery, enrichment, outreach drafting, call intelligence, CRM updates, and follow-up with appropriate evaluations and human review.
- Build an omnichannel referral-ingestion layer that turns fax, forms, APIs, tracked links, QR codes, phone calls, provider handoffs, and patients who begin online after a provider recommendation into structured, traceable records.
- Automate referral processing, including document extraction, provider and organization matching, deduplication, completeness checks, routing, exception handling, and audit trails.
- Connect referral intake to insurance eligibility and AI-native front-desk workflows for patient outreach, onboarding, and scheduling so referred patients reach the right next step without avoidable delays.
- Own end-to-end attribution across the referring clinician, clinic, parent organization, partnership, sales representative, campaign, channel, UTM, QR code, landing page, fax source, and downstream patient journey.
- Integrate the provider CRM, Legion’s database, the patient-facing CRM, PostHog, Braze or another lifecycle platform, analytics systems, and custom applications into one coherent data flow.
- Partner with product and engineering to build secure provider-facing dashboards and workflows for referral volume, referral status, time-to-contact, scheduling progress, coverage and copay information, and other authorized care-coordination information.
- Build compliant workflows that return medical records, care summaries, and status updates to referring care teams through approved fax, secure email, portal, interoperability, or other authorized channels at the right cadence.
- Create dashboards and operating reviews for market coverage, stakeholder penetration, outreach performance, pipeline, referral volume, conversion, speed to care, repeat referrals, partner expansion, and revenue impact.
- Own production reliability across monitoring, logging, retries, rate-limit handling, identity resolution, testing, versioning, access control, documentation, and recovery when systems fail.
- Treat HIPAA, PHI handling, minimum-necessary access, role-based permissions, audit trails, consent, and provider trust as product requirements in every automated workflow.
- Make disciplined build-versus-buy decisions, ship useful first versions quickly, and drive adoption through clear playbooks, training, and change management.
🏆 YOU’LL BE SUCCESSFUL IF YOU…
- Give Legion a provider CRM and data model that the team trusts as the source of truth.
- Create a complete, prioritized map of each market so representatives spend time with the right organizations and people.
- Build a repeatable outbound engine that produces qualified provider conversations and pipeline through coordinated digital, field, bottom-up, and top-down plays.
- Ensure every referral is captured, processed, routed, and attributed correctly regardless of how it arrives.
- Reduce the time from referral to eligibility, patient contact, onboarding, scheduling, and completed care.
- Give referring care teams a secure, useful experience that increases trust and repeat referrals.
- Remove repetitive research, data entry, document processing, routing, follow-up, and reporting work without sacrificing accuracy or judgment.
- Build reliable systems that sales and operations adopt, improve continuously, and measurably increase referral volume, conversion, speed to care, partner retention, and revenue.
🧰 IDEAL BACKGROUND AND SKILLS
- 5+ years in GTM engineering, revenue operations, sales operations, growth engineering, business systems, data engineering, internal tools, or another systems-building role close to revenue.
- 3+ years directly owning CRM architecture, GTM automation, data pipelines, outbound infrastructure, attribution, or technically complex revenue programs.
- Strong technical foundation: advanced SQL plus the ability to write and review production-quality Python, JavaScript, or TypeScript for integrations, automations, and internal tools.
- Deep CRM fluency in HubSpot, Salesforce, Attio, or similar, including objects, associations, account hierarchies, lifecycle stages, permissions, routing, reporting, deduplication, and data governance.
- Hands-on experience with APIs, webhooks, ETL or reverse ETL, event instrumentation, identity resolution, error handling, observability, and modern data warehouses.
- Practical fluency with modern GTM tools such as Clay, Apollo, Definitive Healthcare, LinkedIn Sales Navigator, Outreach, Salesloft, n8n, Make, Zapier, Workato, or equivalent platforms.
- Production experience with LLM-powered research, extraction, classification, routing, or agentic automation, including structured outputs, evaluations, monitoring, confidence thresholds, and human-in-the-loop review.
- Strong analytical judgment across funnels, attribution, pipeline, conversion, velocity, cohort analysis, experimentation, and revenue impact.
- Strong product sense and build-versus-buy judgment. You can turn a messy frontline problem into a coherent system that people trust and use.
- Strong preference for experience in healthcare, provider partnerships, referrals, physician networks, field sales, multi-location organizations, or another complex relationship-driven business.
- Healthcare and security judgment: disciplined access controls, auditability, minimum-necessary access and data use, consent, and close partnership with compliance and clinical leaders.
- Bonus: experience with eFax, referral management, EHR integrations, HL7, FHIR, eligibility, claims, provider directories, or NPI data.
- Excellent cross-functional communication. You can translate the needs of a sales representative, referral coordinator, operator, clinician, engineer, analyst, and executive into a system that works.
- Low ego, high ownership, and startup intensity. You can diagnose the bottleneck, design the solution, ship a useful version, measure the result, and improve it quickly.
💰 COMPENSATION & BENEFITS
- Salary: $140,000 – $260,000, based on experience
- Early-Stage Equity: Meaningful ownership in a category-defining company.
- Health Insurance: Medical, dental, and vision benefits
- Additional Perks: In-person retreats, meal stipends, GTM and revenue-systems tooling budget, learning stipend, AI tooling budget
- Time Off: Flexible, unlimited vacation policy
- Work Hours: Flexible, with responsiveness around high-impact launches or system issues
- Work Setup: In-Person in San Francisco, CA
- Impact: Build the technical system that turns partnerships into faster access to high-quality medical care for all.
- Autonomy and Learning: Own CRM architecture, provider data, outbound infrastructure, referral workflows, attribution, AI automation, reporting, and partner-facing systems end-to-end.
- Growth Opportunities: As Legion scales, this role can grow into Head of GTM Engineering, Head of Revenue Operations, or a broader product and growth leadership role.
📝 HOW TO APPLY AND HIRING PROCESS
- Apply here: https://jobs.ashbyhq.com/legionhealth/3a007cb1-faad-4854-a847-e4b77eaf3a42
- Overview of our hiring process:
1. Resume + Application Screen
2. Founder Interview
3. GTM + AI Systems Deep Dive
4. Professional Reference Checks
- Estimated time-to-hire: 2 weeks
- Start date: ASAP
- Hiring manager: Arthur MacWaters
🤝 EQUAL EMPLOYMENT OPPORTUNITY
Legion Health is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, contractors, and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable law. We encourage applicants from all backgrounds to apply.
Location: İstanbul, Türkiye
Workplace: remote
💻 About Kodland
Kodland is an international online education platform helping children and teenagers develop coding, mathematics, digital design, and future-ready technology skills.
Through live online classes and project-based learning, students gain practical digital skills while building confidence, creativity, and problem-solving abilities.
We are now looking for an experienced
Customer Service Specialist
to join our GCC team and support enrolled families throughout their journey with Kodland.
The internal title for this role is
Customer Service Manager (CSM)
. However, this is an individual-contributor position. You will manage customer relationships, requests, and cases—not a team of employees.
🎯 What Will You Do?
As a Customer Service Specialist, you will support parents and students from the moment they join Kodland and help ensure that their learning experience remains smooth, clear, and positive.
Your responsibilities will include:
Communicating with parents through phone, chat, and email
Welcoming newly enrolled families and helping them understand the next steps
Supporting customers with class access, schedules, logins, transfers, freezes, and general course-related questions
Following up with families when students miss lessons or stop attending regularly
Understanding the reason behind customer dissatisfaction and working toward a suitable solution
Handling complaints calmly and professionally
Managing refund requests and discussing possible alternatives with families
Negotiating installment and payment-related solutions within company policies
Responding to objections in a clear, empathetic, and solution-oriented way
Recording all customer interactions and case updates accurately in CRM and helpdesk systems
Coordinating with teaching, technical, finance, and operational teams when additional support is required
Taking ownership of each case until the customer receives a clear resolution
The main goal of this role is not only to answer questions, but also to protect the customer experience, rebuild trust when problems occur, and help families continue their learning journey with Kodland.
🕒 Working Model
This is a fully remote, full-time position.
40 working hours per week
Five working days and two days off
One weekend day is included in the working schedule
Work is organized through scheduled shifts
Regular attendance and reliability are essential
Because customers depend on timely support, employees are expected to follow their assigned schedules consistently and remain available during their working hours.
💰 Compensation
The compensation package consists of:
$185 fixed monthly salary
Up to
$50 monthly KPI bonus
The KPI bonus is based on measurable performance areas such as:
Customer satisfaction
Response and resolution time
Quality of communication
Accuracy of CRM and ticket updates
Successful handling of complaints and customer concerns
Compliance with internal processes
🧭 Training and Onboarding
Successful candidates will complete a structured onboarding and role-training process before managing customer cases independently.
The onboarding process generally includes:
Introduction to Kodland and the customer journey
Customer communication standards
CRM and helpdesk system training
Complaint and objection-handling practice
Refund and installment scenarios
Internal policies and operational processes
Practical cases and role-play sessions
Ongoing feedback and support will be provided by the Team Leader and the Customer Service team.
🚀 What Does Kodland Offer?
100% remote work
Experience in an international EdTech company
Structured onboarding and role training
Ongoing support and regular feedback
Experience with international customers and teams
Development in customer service, retention, negotiation, and operations
Internal career-growth opportunities for strong performers
Employee discounts on Kodland educational programmes
✅ Mandatory Requirements
Fluent Arabic and English communication skills
At least
1–2 years of professional customer service experience
Previous experience handling customers through calls, chat, or email
Practical experience with customer support or ticketing platforms such as:
Omnidesk
Zendesk
Freshdesk
Intercom
Or similar helpdesk systems
Practical experience with CRM systems such as:
amoCRM
Bitrix24
Salesforce
HubSpot
Or another comparable CRM platform
Strong written and verbal communication skills
Confidence in handling complaints and emotionally difficult conversations
Experience responding to customer objections
Ability to discuss refunds, cancellations, installments, and payment concerns professionally
Strong negotiation and problem-solving skills
Ability to remain calm, empathetic, and respectful under pressure
Strong organization and attention to detail
Ability to manage several customer cases and systems simultaneously
Ability to document customer interactions accurately
Availability to work full-time for 40 hours per week
Availability to work one weekend day
A personal laptop or computer suitable for remote work
Stable internet connection and a quiet working environment
Ability to commit to Kodland as the primary professional role
🌟 Experience That Will Be an Advantage
Experience in one or more of the following areas will be considered an advantage:
Customer retention
Refund prevention or cancellation handling
Billing and installment support
Complaint resolution
Customer success
Call centres
Subscription-based services
Online education or EdTech
Supporting parents or family-oriented customers
Working with customer satisfaction or response-time KPIs
Cross-functional coordination with finance, technical, or operations teams
🎯 You May Be a Strong Fit If:
You enjoy helping customers solve real problems
You can listen carefully and identify the concern behind a complaint
You understand that customer service also requires ownership and follow-up
You are comfortable discussing sensitive topics such as refunds and payments
You can protect the customer relationship without making unrealistic promises
You communicate confidently while remaining respectful and empathetic
You can work independently and stay organized in a remote environment
You are comfortable being evaluated through service-quality KPIs
You are looking for a stable role where you can build long-term experience
⚠️ This Role May Not Be Suitable for You If:
You prefer to transfer difficult cases instead of owning them until resolution
You are uncomfortable handling complaints, refunds, or payment discussions
You do not want to work on weekends
You find it difficult to follow fixed processes and document your work
You are looking for a temporary or short-term role
You have frequently changed jobs after very short periods and cannot clearly explain the reasons for those transitions
You are unable to commit consistently to a full-time remote schedule
We understand that career changes can happen for many valid reasons. Candidates should simply be prepared to explain short employment periods and demonstrate their interest in building a stable, long-term professional relationship with Kodland.
Location: Tbilisi, Georgia
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Are you an experienced customer experience professional with leadership skills and a strong passion for being strategic and using insights to deliver exceptional service?
#WOLT-GEO-SA
Does leading support within one of Europe’s fastest-growing tech companies sound like your next adventure? If the answers to the questions are "yes" then keep reading!
Wolt is a Finnish technology company and we're best known for our delivery platform. On our mobile apps or website, customers can order their favorite meals from our restaurant partners. We launched in Georgia in April 2018 and have since then started conquering the food delivery scene in Tbilisi, Batumi, Rustavi and Kutaisi and other cities in Georgia.
As our team is growing, we're looking for a Support Manager to join our Shared Service Center team in Georgia! In our Support team there is no typical day. To be successful in this role you will need to be independent, customer-oriented, and have excellent interpersonal and relationship-building skills to provide best support to our Customers, Restaurants and Courier Partners. We are looking for someone who takes ownership beyond the obvious and who can take that extra step to support the team.
As our Support Manager you will lead our Shared Service Center team and inspire the high-quality standard of service that we provide to our customers and partners. With their excellent management skills, our Support Managers ensure that our Support Leads are running the operations between customers, restaurant partners and courier partners smoothly.
What you’ll be doing
Work together with the Head of Support and take full ownership of the experience and satisfaction of the customers and partners
Contribute to strategic initiatives and their execution in order to constantly improve the service proposition
Guide and coach the team in order to improve the associate’s performance, personal development and happiness
Implement new work procedures and features and encourage feedback around these
Analyze and optimize customer and partner touchpoints and look for patterns in incoming requests and workforce management to then put them into actions and improvements.
Together with the Content, Training and Quality team, develop the quality and content processes within the Support operations in line with the training operations
Collaborate closely with other teams to meet the needs of the customers and improve overall level of service.
Lead by example and show what customer-obsessed means: At Wolt, the Support Team knows that customer interactions serve a larger purpose than simply fixing problems. The Support Manager will lead by example and raise the bar for the way support is provided at Wolt.
Our humble expectations
You can formulate yourself very well, both verbally as well as in written form in English and Georgian.
You are customer obsessed and have experience in Customer Support or Customer Service.
You have 3-5 years of experience in leading a team, preferably leading a leadership team or other more senior team
You enjoy working together and leading a growing team, and making sure your colleagues always understand the purpose of what they do and what defines a great performance.
Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously, and effortlessly determine which to prioritise.
You are able to translate data into actions and make the rest of the core team understand how Customer Support is progressing, so you need to have good Excel skills.
You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.
You have strong presentational skills and proficiency in Office tools
Any trainings or experience in people or project management are an advantage
A degree in Business Administration is a strong plus!
Next steps
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at
Recruitment Scam Awareness - DoorDash
.
ГибридPorto, Portugal
ГибридPorto, Portugal
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УдалённоBarcelona, Spain; OLX values diversity and welcomes applicants of all races, ethnicities, disabilities, ages, genders, sexual orientations, religions, backgrounds, and experiences to apply
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