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Location: Toronto; Canada; United States Workplace: Remote WHO ARE WE? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! ROLE OVERVIEW We're seeking a senior product leader to own Cohere's Inference as a Service business end to end. The product is sovereign, self-serve inference: a mid-market or enterprise buyer picks a model, a region and a GPU size, and is running the same afternoon with no procurement cycle and no infrastructure of their own. You'll decide which open-weights and first-party models we serve, in which regions and on which hardware, set the rate card they sell at, and carry the revenue and margin that follow from those calls. You own the platform around that endpoint as well, from the console and dashboards a customer administers their deployment through to the catalog of first-party and third-party models behind it. You'll set the strategy and run the execution, which means choosing where to spend across serving efficiency, the self-serve console and regional capacity when all three want the same budget, and shipping the deployment framework that removes infrastructure barriers while holding the line on data residency, compliance and operational confidence. You'll do that across engineering, serving, finance, legal and GTM without formal authority over most of it, and you'll be accountable for the outcome rather than for the roadmap. The timing is most of the opportunity. Every serious company is deciding where its models will run and what it costs to keep them running, serving demand is climbing faster than anyone can rack hardware for it, and very few of those buyers are willing to hand their data to an operator who can read it. We are starting this business from a standing start, with the models, the silicon and the encryption already in place and almost no one else able to offer the combination. You would be taking a product to market in the window where that advantage is still ours, building one of Cohere's major revenue lines from its first customer onward, and shaping how a generation of companies buys AI it can actually trust. RESPONSIBILITIES - Own the P&L for Inference as a Service: carry the revenue number, set the rate card, and keep blended margin above the floor as the catalog and the fleet grow. - Own the inference platform itself: the console and dashboards where customers see usage, spend, API keys, access control and attestation, and the value-add tooling that makes a managed endpoint worth more than a raw one. - Own the model inventory across first-party and third-party models: what enters the catalog, how it is grouped by provenance, what it is priced at, and when something is quantised, replaced or retired. - Set the roadmap and the investment case across serving efficiency, the self-serve surface and regional capacity, and make the call when those three compete for the same budget. - Build the commercial motion with GTM from the ground up: self-serve acquisition for the mid-market, a sales-led motion for enterprise, and the partnerships that monetise capacity we would otherwise leave idle. - Stay close to the market: talk to customers and developers about integration friction and unmet needs, track competitor pricing, catalogs and launches, and follow where models and hardware are heading, then turn that into a clear view of where we should place our bets and what it would take to win. - Define the metrics that tell us whether this is a business, including revenue, margin, win rate, time to first token and self-serve share, and lead the work that moves them. - Partner with engineering, research, legal, finance, technical writing and developer relations to ship the platform and clear the licensing, pricing and capacity decisions behind it. - Represent the business to the executive team with a recommendation, the evidence behind it and the trade-off it implies. REQUIREMENTS - 10+ years of product management experience, including meaningful time owning a B2B infrastructure or platform product at the scope of a business rather than a feature area. - Experience operating in a GM-like capacity: you have carried a revenue line or a P&L, set pricing, and been held to margin as well as to shipping. - Background at a neocloud such as Together AI, Baseten or Fireworks, or at a hyperscaler such as AWS, Azure, OCI or Google Cloud, with a working view of how inference capacity is priced, packaged and sold, and a point of view on where the segment goes next. - A track record of thinking about infrastructure as a product, with the ability to translate system-level capabilities into clearly differentiated, customer-facing features. - Entrepreneurial, with experience taking a new product to market and building the commercial motion around it rather than inheriting one. - Experience with deployment models such as multi-tenant and dedicated infrastructure, and ownership across the full product lifecycle, from problem definition through launch, iteration and eventual migration or deprecation. - Analytical by default: you define success metrics before you build, instrument thoughtfully, and use data alongside qualitative feedback to make decisions. - Able to set direction and earn alignment across engineering, infrastructure, finance, legal and GTM without formal authority, and to put a clear recommendation and its trade-offs in front of an executive audience. NICE-TO-HAVES - Experience owning a model serving or inference platform, including self-serve infrastructure and metered inference offerings. - Exposure to data residency, sovereignty, or regional compliance requirements as they apply to AI or cloud infrastructure products, particularly in the inference-as-a-service context. - Familiarity with the AI developer ecosystem and open standards, including orchestration frameworks such as LangChain and LlamaIndex, model serving frameworks such as vLLM, and an awareness of de facto interoperability standards and how they shape developer adoption and integration patterns for inference workloads. - Experience with GPU infrastructure and cloud deployment models across both neocloud and hyperscaler environments. FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS: - A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. - Full health and dental benefits, including a separate budget for mental health. - RRSP matching, 401K, Pension Scheme. - 100% Parental Leave top-up for up to 6 months, for either parent. - Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. Education & learning stipend for conferences, courses, and coaching. - 6 weeks of paid vacation (30 working days!) - Budget for traveling to other offices if you are remote, plus an annual company offsite. HOW AND WHERE WE WORK: - Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon. - For those in the office: a daily lunch program, plenty of snacks, and regular community and social events. - For those not near an office: a co-working benefit so you can work alongside others in your city. - Everyone receives a $500 home office stipend to set up your workspace properly. If any of the above doesn’t line up exactly with your experience, we still encourage you to apply. We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs. We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider. Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.

Location: Sharjah, United Arab Emirates The HR Administrator supports the effective delivery of human resources, employee services, government relations, and office administration activities in the UAE. The role implements corporate HR policies and procedures, maintains accurate employee records, coordinates recruitment and onboarding activities, administers attendance, leave, benefits, payroll inputs, training records, and employee documentation, and ensures compliance with applicable company requirements and UAE labour regulations. The HR Administrator manages employee and company government transactions, including work permits, employment visas, labour cards, medical and Emirates ID coordination, renewals, cancellations, attestations, and licence-related documentation. The role maintains productive relationships with relevant ministries, authorities, free zones, embassies, and service providers; monitors regulatory updates; and provides timely administrative support to employees and the business. Job Functions, Responsibilities Coordinate HR administration and ensure timely communication of employee-related matters between the UAE office, regional teams, and corporate HR. Support recruitment by posting vacancies, screening applications, scheduling interviews, preparing offers, and completing pre-employment documentation. Coordinate employee onboarding, induction, probation follow-up, transfers, promotions, and offboarding in accordance with approved procedures. Maintain complete, accurate, secure, and confidential personnel files, HR records, and employee data in the ERP system. Administer attendance, leave, benefits, medical insurance, salary adjustments, and payroll inputs; reconcile records and submit approved monthly payroll data on time. Prepare HR correspondence and employment documents, including contracts, certificates, confirmation letters, promotion letters, warnings, clearances, and separation documents. Respond to employee queries, explain applicable policies and procedures, and escalate sensitive or complex employee-relations matters to HR management. Support performance-management, training, and employee-engagement activities; maintain the training matrix and related attendance records. Prepare accurate weekly and monthly HR reports, monitor document expiry dates, and follow up on required actions. Support implementation of HR policies and ensure assigned activities comply with company procedures and applicable UAE labour requirements. PRO responsibilities include, but are not limited to: Labour/ Immigration Process and track employment visas, work permits, labour cards, medical examinations, Emirates IDs, renewals, status changes, and cancellations for employees. Prepare, submit, and follow up on applications and supporting documents with relevant UAE authorities and free zones. Coordinate business and visit visa requirements and liaise with embassies, diplomatic missions, and immigration authorities when required. Maintain accurate records of passports, visas, permits, identification documents, application receipts, costs, and expiry dates, with appropriate confidentiality controls. Monitor changes in government procedures and communicate relevant updates, documentation requirements, timelines, and compliance risks to HR management and employees. Provide employees and managers with clear guidance on routine government-related processes while escalating legal interpretations or exceptional cases to the appropriate internal adviser. Legal Represent the company before government authorities for routine administrative transactions within the role’s delegated authority. Coordinate the renewal and maintenance of trade licences, commercial registrations, establishment cards, government certificates, and other statutory company documents with Legal, Finance, and authorised service providers. Arrange document attestation, notarisation, legal translation, and consular processing as required. Support Legal and management with documentation required for entity establishment, licence amendments, and authorised corporate filings in the UAE. Perform other HR, PRO, and administrative duties reasonably assigned by the Global HR Manager, Corporate HR Director, or Head of the regional office. Skills and Experience Bachelor's degree or diploma in Human Resources, Business Administration, Public Administration, or a related field. 5 to 7 years of relevant experience in HR and PRO functions within the UAE, preferably in a multinational or multi-location organization. Strong knowledge of UAE Labor Law, immigration procedures, free-zone regulations, and government service processes, with the ability to stay updated on regulatory changes. Hands-on experience in visa and work permit processing, employee records management, attendance and leave administration, payroll coordination, insurance administration, and HR documentation. Proven experience in labor law compliance, employee relations, and the implementation of HR policies in line with UAE regulations. Proficiency in Microsoft Office and HR/ERP systems; experience with UAE government portals is preferred. Excellent written and verbal communication skills in English; knowledge of Arabic is an advantage. Strong organizational skills, attention to detail, discretion in handling confidential information, and the ability to manage multiple priorities under tight deadlines. A valid UAE driving license is preferred, particularly for roles requiring travel to government authorities and service centers.

The Role The Field CTO role is one of Mistral's senior external technical voices; a role for someone who has earned genuine credibility in the AI field and can engage enterprise boards, CIOs, and CTOs as a peer.

Location: London About us The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide. At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world. In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing. Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere. Build a newsworthy career at the FT. Our commitment to inclusion and fairness We believe everyone should have a fair opportunity to contribute, succeed, and reach their full potential. That means ensuring everyone is heard, respected, and valued, while identifying and removing barriers that may get in the way. Our commitment is to be an employer role model, grounded in inclusion and fairness for all. We want every application to receive fair and thoughtful consideration; therefore, all applications are reviewed by a member of our recruitment team, not by AI. The Role We’re looking for an experienced Senior Product Designer to join our Design Systems team, based at Bracken House in London. You’ll play a key role in shaping and evolving Origami, the FT’s design system , helping teams across the business create coherent, accessible and high-quality digital experiences. Working closely with designers, engineers and product managers, you’ll develop shared foundations, components and guidance that make it easier for teams to design and build products that feel distinctly FT. The role spans web and mobile, requiring thoughtful decisions about where shared patterns create consistency and where platform-specific approaches deliver better experiences. You’ll also explore how AI can support the future of design systems. From accelerating component development and documentation to helping teams prototype and build using Origami, you’ll test emerging approaches and identify opportunities to improve how we work. Combining strong design craft with hands-on technical skills, you’ll help ensure Origami remains dependable, accessible and relevant as our products and technologies evolve. Key Responsibilities Shape and evolve Origami’s shared foundations, components and design guidance, ensuring they meet the changing needs of FT product teams. Contribute to the design system’s forward plan, identifying opportunities to improve its value, quality and adoption. Collaborate with designers, engineers and product managers to understand product needs, identify gaps and develop practical solutions. Lead design work from problem definition and exploration through prototyping, validation and implementation. Apply strong visual and interaction design craft to create consistent, accessible and high-quality experiences across web and mobile. Work closely with engineers to evaluate technical feasibility and ensure designs translate into reliable implementations. Create clear documentation, guidance and examples that help teams understand, contribute to and adopt Origami. Support colleagues in using the design system, sharing expertise and building confidence across teams. Explore AI-assisted approaches to developing and maintaining components, design foundations and documentation, including generating code for review. Experiment with ways AI tools can use Origami’s principles, foundations and components to support prototyping and product development. Test AI-enabled workflows with designers and engineers against real product needs, assessing their usefulness, quality and technical suitability. Use feedback and evidence to evaluate improvements in adoption, design quality and the experience of working with Origami. Required Skills and Experience Significant product design experience, with strong visual design, interaction design and prototyping skills. Experience creating, maintaining or evolving design systems, reusable components or shared patterns across products or teams. A portfolio demonstrating high-quality product design and design systems work, clearly explaining your contribution and impact. Advanced experience using Figma, including component libraries, variables and design tokens. Experience building interactive prototypes using code, with a working knowledge of HTML and CSS. Strong technical understanding and confidence collaborating with engineers on feasibility, implementation and design trade-offs. Experience designing for web and mobile, with an understanding of platform conventions and when different approaches are appropriate. Knowledge of accessibility principles and experience applying them to components, patterns and digital experiences. Experience using or exploring AI-assisted design and development tools, with sound judgement about their opportunities and limitations. Experience leading cross-functional design work, navigating ambiguity and influencing decisions without formal authority. Strong communication and documentation skills, with the ability to explain design decisions and build relationships across teams. A collaborative, systems-oriented approach and the ability to help others understand and adopt shared design practices. Desirable Experience supporting the adoption of a design system across multiple product teams. Experience exploring how AI tools can use design system guidance, components or code to support product development. Experience evaluating the effectiveness of design systems through feedback, usage evidence or measures of quality and adoption. What's in it for You? Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here . We currently operate a hybrid model which requires staff to work onsite 50% of the time, subject to role requirements & regular review. While flexible working requests will be considered, not all patterns are suitable for all roles. We believe this balanced approach supports flexibility and protects our culture, making collaboration and communication easier, building stronger relationships and team cohesion, and supporting peer learning. We reserve discretion on reasonable notice to change this approach either generally or for specific individuals or teams. Accessibility We are a disability confident employer and Valuable 500 signatory. Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help. Further Information At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications. Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all. Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact talent@ft.com . Interested in the FT but don’t see the right role yet? Join our Talent Community to receive exclusive updates, featured jobs, and insights into working at the FT.

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Location: Lisbon, Portugal At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car , a Woolly Mammoth’s Skeleton , Lady Gaga's Jumpsuit or Usain Bolt’s running shoe , we encounter exceptional objects every day. We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts. Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us. Taking ownership and driving impact Being open to change and feedback Being passionate about our mission and our customers. Your mission I’m Daniel Alonso and I recently joined as CPO at Catawiki, and I previously was CPO at Glovo. My mandate is to 10x Catawiki. For that, we are 10 Product Managers in the team, meaning every individual drives no less than 10% of our platform’s evolution. I am looking for a Principal Product Manager to lead the entire Customer Service. You will report to me and will have 1 PM directly reporting to you. We have many App reviews and Trustpilot reviews complaining about Customer Service and we want to solve that. At the same time we want to reduce the costs of tackling customer contacts. So, in summary the mission is simple: Provide response to our users (Buyers and Sellers) while lowering the costs. To achieve this, AI is your best friend. My expectation of you is that you are obsessed with the metric and the target we define every semester. From there, you have autonomy to determine the best set of initiatives to achieve it. The three core characteristics, I am looking for in this role are: Self-aware: I do not ask anyone to be perfect, but it is very important to me that you are self-aware of your weaknesses and humble enough to admit when something does not meet the bar. High IQ: The problem space requires deep thinking and I expect you to be able to come up with robust solutions to problems Strong communications: There are multiple stakeholders to manage, from engineering to data to the actual CS department. Hence, it is important that you are sharp in oral and written communications I take for granted that you have 5+ years of product management experience at a high stakes role. The role is based in Lisbon and is hybrid, 2 mandatory days in the office. Why You'll Love Working with Us Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business. Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression. A culture of connection defines us . We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work. Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion ” . We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location. Our Offices and Way of Working Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based. Interested? Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles. We may use artificial intelligence (AI) tools to support the review of your application. AI may help us assess how your experience matches the requirements of the role, but hiring decisions are always made by our recruitment team

Location: Uganda About GiveDirectly What if the most effective way to fight poverty was also the simplest: give people money and trust them to decide what they need? Since 2011, GiveDirectly has proven that idea at scale. We’ve delivered more than $1B in cash directly to 2+ million people living in poverty and crisis across 15 countries, and rigorous research shows the results: healthier kids, stronger businesses, sturdier homes, and more resilient families and local economies. Cash is now widely recognized as one of the most scalable, cost-effective, and dignified forms of aid. Our ambition goes beyond our own programs. We want cash to become the benchmark for aid, much as the index fund became the benchmark for investing, so that every aid dollar is held to one question: is this doing more good than giving the money directly to people living in poverty? We’re growing fast, and this is a rare and important moment to join. We expect to hit $1B in revenue in 2026 with significant growth forecast for 2027. At the same time we are building a new technology stack and operating model designed for a roughly 10x change in scale, and we are actively pursuing partnerships with major funders to move even more money in bigger ways, to people who need it. We are known for our extensive integration of technology into field processes; our quantitative approach to performance measurement; and our commitment to rigorous, independent, experimental evaluation of our impact, with multiple Randomized Control Trials completed and others in progress. How we work Our team spans 20+ countries and 69 languages. Our culture is candid, analytical, and non-hierarchical. We expect high ownership and give people real responsibility early. Our values are central to how we hire, work, and grow, and they are deliberately opinionated: Recipients first. Recipients’ preferences come before those of donors or ourselves. Team next. We optimize for organizational success, not individual success. Be proactively candid. We say what we believe and share information openly. Create positive energy. We aim to be a source of energy for colleagues, not a drain. Think rigorously; act quickly. We reason from first principles, then act rather than debate. Know yourself and grow. We own our imperfections and seek feedback to grow. Accept reality. Propose solutions. We focus on what can change and bring solutions, not just problems. Be productively ambitious. We take risks for step-change impact, not incremental progress. If they describe how you like to work and they energize you, this could be a great fit. Want to learn more? Read and listen: We are one of Time100’s Most Influential Companies of 2026, and our work has been covered by The Economist , NPR , TED , and The Washington Post . We're now preparing to deliver billions of dollars a year to people in extreme poverty, if funding allows. Read our CEO's essay on what that will take. Job Title: Associate Field Manager - External Relations Location: Uganda Reports to: Senior Manager External Relations Contract: Fixed contract (possibility of extension subject to funding and performance) Overview The Associate Field Manager - External Relations will own and execute GiveDirectly’s routine external relations at the district and community level across assigned areas of operation. The role will build trusted working relationships with district political and technical-administrative leaders; relevant security and NGO coordination structures; subcounty and parish officials; community leaders and recipients. Working closely with Field Management and the Senior Manager External Relations, the role will communicate program information, coordinate local engagement and reporting, track commitments and acceptance, identify and address relationship, compliance, safeguarding and operational risks. The role will support barazas and will promptly escalate sensitive, high-risk or national-level issues through the appropriate channels. Responsibilities District and community engagement Own day-to-day engagement with district stakeholders in assigned areas, building constructive relationships with district political leaders, technical-administrative offices, subcounty and parish officials, community leaders and relevant coordination structures. Explain GiveDirectly’s program objectives, eligibility and targeting approach, activities, timelines and feedback channels accurately; support Field teams to plan and deliver inclusive community barazas. Maintain a current district stakeholder register and practical engagement plans; track relationship health, agreed actions and follow-up with relevant Field Manager(s) and the Senior Manager External Relations. Represent GiveDirectly at routine district and community meetings. Coordinate preparation with Field Management and refer senior, sensitive or high-risk engagements to the Senior Manager External Relations. Coordinate with Field Managers on agreed local actions and maintain consistent engagement across field teams. Flag gaps in local engagement or compliance and agree corrective follow-up with the responsible team. Local coordination, information and risk Share timely, consistent program updates with district and community stakeholders, and relay relevant questions, concerns and recommendations to GiveDirectly teams. Help Field teams understand and follow applicable government guidance, local approvals, reporting requirements and agreed protocols; coordinate with relevant district offices and NGO monitoring structures as appropriate. Monitor community acceptance, emerging tensions and external relations risks with Field Management and the Senior Manager External Relations; recommend practical mitigations and promptly escalate security, legal, safeguarding or reputational concerns. Oversee the engagements and relationships between the field teams and district focal point persons. Reporting and records Provide the Senior Manager External Relations with at least monthly updates on engagement, community acceptance, commitments, risks and recommended follow-up. Track district reporting and commitments, coordinate timely submissions with the responsible program teams, and maintain clear records of meetings, correspondence and agreed actions. Share material district and community feedback, issues and recommendations with the relevant GiveDirectly teams, and communicate approved responses back to local stakeholders. Maintain accurate, accessible district external relations records and stakeholder information, following GiveDirectly’s data protection and information-handling requirements. Support district-level compliance with applicable NGO Bureau and Government of Uganda requirements, escalating questions that need senior or legal guidance. Where assigned, coordinate the collection of accurate recipient stories with Field teams, ensuring informed consent, privacy and safeguarding requirements are followed. Qualities we’re hiring for An individual with: A commitment to advancing GiveDirectly’s impact through respectful, accountable relationships with government, community stakeholders and recipients. A strong drive to take ownership of district and community engagements and reliably follow through on agreed actions. A desire to work in a fast-paced team and adapt to changing field priorities. Qualifications University degree in a relevant field. Experience implementing engagement plans and coordinating work across teams. Demonstrated ability to build and maintain relationships with government, community or civil-society stakeholders; experience in the development or NGO sector is an advantage. Experience working with public-sector or community stakeholders in a field setting is an advantage. Clear, respectful oral communication and strong written English for concise updates, meeting records and correspondence; Strong organisation and follow-through, including the ability to maintain accurate records and manage competing field priorities. Sound judgment, discretion and initiative; able to work constructively in changing field conditions and escalate concerns appropriately. Ability to assess local information, identify emerging issues and contribute practical recommendations. Resourceful and self-directed, while working collaboratively with Field Management and the External Relations team. Fluency in English, spoken and written, is essential; ability to speak local Ugandan languages is an advantage. Alignment with GiveDirectly’s values and commitment to safeguarding recipients. This is a fixed term, field based role. Applications will be handled on a rolling basis. Working at GiveDirectly GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Flagging for US applicants: We invite you to " Know Your Rights " as an applicant. Commitment to Safeguarding As a global organization working with communities to eliminate extreme poverty, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the Misconduct Disclosure Scheme , and will systematically check with previous employers about any abuse or misconduct related matters involving potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens. These efforts help us continue to build and maintain trust with the communities we work with, and prevent abuse to our recipients and staff. **GD is committed to observing all local, national and international laws that protect people and basic human rights of all. GD is committed to a policy of “zero tolerance when it comes to preventing,  reporting, or responding to any form of abuse or  exploitation.” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.** Reasonable Accommodations We are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, or to perform the essential functions of the role, please email us at careers@givedirectly.org with the email subject “Accommodation Needed”. We will work with you to ensure reasonable accommodations are made to support your needs. Want to put your best foot forward on your GiveDirectly application? Take a look at our Candidate Application Prep Guide !

Location: Dubai, United Arab Emirates Workplace: on-site Deluxe Holiday Homes is seeking a talented MEP Multi Technician to join our Maintenance department. The ideal candidate will have to undertake the responsibility to preserve the good condition and functionality of premises. You will perform maintenance tasks of great variety such as MEP, HVAC installations, Maintenance, painting, landscaping etc. Responsibilities Conduct all sort of fixes, repairs, replacements including but not limited to electrical, plumbing, carpentry, painting, pool and air conditioner. Responsible for completing basic maintenance work orders as assigned at company managed rental properties or offices. Report work performed, time spent, parts used, and next steps needed if necessary. Responsible for keeping maintenance tools, used vehicle and properties clean, organized and in safe condition while conducting any operation. Maintain and keep log of own inventory. Report all expenses and consumed materials on the superior in proper manner. Prepare or assist in preparing properties to a ready-for-occupancy condition, prepare inspection report when required. Report work performed, time spent, parts used, and next steps needed if necessary. Responsible for keeping maintenance tools, used vehicle and properties clean, organized and in safe condition while conducting any operation. Maintain and update supply inventory. Safeguard all supplies, equipment and tools. Perform other job duties including but not limited to office and interior home maintenance or other property management functions as needed and requested by supervisor. Represents Deluxe Holiday Homes in a professional manner at all times. During emergency to immediately attend to the required property/place (can occur on Friday or during night-time) in order to help prevent the emergency and provide temporary solution (such as water leakage, etc.). Perform any other jobs as assigned by management. To excel in this role, you should have a strong technical background and be familiar with various maintenance procedures. You should also possess excellent problem-solving skills and be able to work independently or as part of a team. Prior experience in a similar maintenance role Knowledge of HVAC and MEP systems Proficiency in basic carpentry and painting techniques Ability to prioritize and manage multiple tasks. Conversational level of English speaking, reading and writing is required. Strong attention to detail Excellent communication and interpersonal skills Valid UAE manual driving license is required. Willingness to travel between company-managed properties and attend urgent maintenance requests as required. If you are a motivated individual with a passion for maintenance and a desire to contribute to the success of Deluxe Holiday Homes, we would love to hear from you. Apply now to join our team as a General Technician!

Location: Lisbon, Portugal At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car , a Woolly Mammoth’s Skeleton , Lady Gaga's Jumpsuit or Usain Bolt’s running shoe , we encounter exceptional objects every day. We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts. Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us. Taking ownership and driving impact Being open to change and feedback Being passionate about our mission and our customers. Your Mission Join Catawiki as a UX Designer shaping the experience of buying and selling special objects, from discovery through to the experience after a sale. This role is not tied to a single product vertical: its scope can sit within Demand (buyer-side features), Supply (seller-side features) or Fulfilment (post-sale experiences, including payments, shipping and customer service). You'll bring a connected view of the marketplace to your product area, understanding how buyer, seller and post-sale experiences influence one another. You'll identify where people need support and where design can make the greatest difference, balancing customer needs, business goals and technical constraints. You'll lead through your work and influence, rather than people management. What You'll Do Lead design for parts of the seller and expert experience, from research and early concepts through prototyping, delivery and learning after launch. Use customer research, behavioural data and business insight to frame problems, identify needs and prioritise design opportunities. Turn complex problems into clear journeys, interaction and interface designs, prototypes and service flows. Test ideas with customers and colleagues, and use what you learn to improve them. Partner with Product Managers, Engineers, Data Scientists, UX Writers, supply stakeholders and other designers to shape and deliver solutions. Balance user empathy with business goals and technical constraints, connecting your design decisions to measurable customer and commercial impact. Contribute to design systems and shared patterns that create coherent experiences across Catawiki. Use Figma and practical AI-assisted workflows to explore ideas and build prototypes, applying judgment to the outputs. Communicate your thinking clearly, tell the story behind your decisions and iterate in response to feedback. Navigate ambiguity and competing priorities, getting up to speed quickly with the aim of contributing productively within your first month. What You'll Bring 5+ years of experience owning UX or product design work end to end , with a portfolio showing how you approached complex problems, the decisions you made and the outcomes you contributed to. Strong interaction design, prototyping and visual communication skills , with an understanding of how to use and improve design systems and shared patterns. Experience conducting or contributing to customer research and translating research , data and direct feedback into design decisions. Strong Figma skills and practical experience using AI for design ideation or prototyping , alongside a willingness to keep experimenting. Clear, structured communication in English and the ability to explain your approach to design and non-design partners. Structured problem solving, independent decision-making and systems thinking : understanding how decisions within one product area affect connected journeys and the wider marketplace. The ability to manage stakeholders , collaborate across disciplines and influence decisions without formal authority. Adaptability and openness to feedback as priorities , processes and design tools evolve. Helpful experience Working in a smaller product company, e-commerce platform or marketplace. Designing seller journeys or working on marketplace experiences. Delivering in less structured environments with several competing priorities. How We Work Across disciplines : You'll work closely with Product Managers, Engineers, Data Scientists, UX Writers, supply stakeholders and other designers, bringing customer needs, business goals and technical constraints into shared decisions. From evidence to iteration : Customer research, behavioural data and direct feedback help shape the work. You'll explore and test ideas, iterate with customers and colleagues, and keep learning after launch. With ownership and openness : You'll own design decisions, explain your rationale and bring feedback into the process. Clear communication and influence matter more than formal authority. With shared patterns and practical tools : We use Figma, design systems and shared patterns to build coherent experiences. AI-assisted workflows and rapid prototyping help us explore ideas and test assumptions, with design judgment guiding how we use the results. Where You’ll Be This is a Hybrid role based in Lisbon. You will work from our Lisbon Hub a minimum of 2 days per week. At this time, we are only considering candidates who are already based in the Portugal . As a result, visa sponsorship and relocation support are not available for this position. In Return You'll be part of an enthusiastic, highly motivated team of 800+ Catawikians . A competitive Annual Gross Base Salary depending on your level, competencies, and overall experience. Meal Allowance Card stipend per working day, in addition to salary. Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network. A Work From Home Allowance to help with your monthly household bills. Commuting between your home and our office is covered by Catawiki. Amazing Office right in the centre of Lisbon. Why You'll Love Working with Us Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business. Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression. A culture of connection defines us . We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work. Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion ” . We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location. Our Offices and Way of Working Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based. Interested? Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles. We may use artificial intelligence (AI) tools to support the review of your application. AI may help us assess how your experience matches the requirements of the role, but hiring decisions are always made by our recruitment team

Location: Lisbon, Portugal At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car , a Woolly Mammoth’s Skeleton , Lady Gaga's Jumpsuit or Usain Bolt’s running shoe , we encounter exceptional objects every day. We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts. Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us. Taking ownership and driving impact Being open to change and feedback Being passionate about our mission and our customers. Your Mission As an Engineering Manager for CS Tech at Catawiki, you’ll lead and develop a team of 7–10 engineers, shaping the technology at the heart of our customer support experience. Your mission is to delight customers, especially when things don’t go to plan, by building tools that strengthen our AI Frontline and enable the entire Customer Service department to resolve issues quickly, fairly and consistently. You’ll own the technical direction and partner closely with Product, Design and CS to turn customer insights into better answers, simpler workflows and smooth handovers between AI and people. By combining technical judgement with empathetic leadership, you’ll help engineers experiment, take ownership and grow while delivering reliable systems. Your influence will extend beyond your team - the decisions you make will shape how AI and people work together to earn customer trust and deliver exceptional support at scale What You'll Do You'll help shape Catawiki's post-order journey by leading the team and the technical decisions behind a more reliable shipping experience. Your work will connect customer needs, engineering quality, and the team's growth. Lead and grow the team : Build a culture of ownership, accountability, and continuous improvement. Set technical direction : Drive system ownership for the Fulfilment domain, ensuring scalable, maintainable architecture that supports long-term product ambitions. Improve the CS experience : Reduce post-order friction and increase reliability for buyers and sellers. Shape the roadmap together : Partner with Product and UX to translate business priorities into technical strategy and deliver customer-centric solutions. Enable better delivery : Establish engineering standards, improve delivery processes, and introduce measurable quality metrics to help the team deliver faster and with higher quality. Balance today and tomorrow : Address immediate delivery needs alongside strategic platform improvements in an evolving scale-up environment. What You'll Bring You measure what matters, stay close to the details when needed, and know when to guide versus when to step in. You balance technical leadership with people leadership and care about the team, the systems, and the outcomes they own. Software engineering foundation : You bring 5–10 years of software engineering experience. People leadership : You have proven experience (3+ years) coaching and developing Engineers, managing performance, and supporting career progression. Cross-functional collaboration : You've worked in product teams, partnering effectively with Product, UX, and business stakeholders. Technical judgement : You're confident guiding architectural trade-offs and decisions about complex systems. End-to-end ownership : You tackle problems through to resolution and move solutions forward through ambiguity. Clear communication : You manage stakeholders effectively and influence across teams and seniority levels. Relevant domain experience ( nice to have ) : Experience in marketplaces, e-commerce, or scale-ups. If you're excited about this role but your experience doesn't perfectly match every requirement, we encourage you to apply anyway. You might be exactly who we're looking for. How We Work You'll be part of our growing Engineering and Product Hub in Portugal, working across locations and disciplines to improve customer service for buyers and sellers. You'll work with engineering teams across Amsterdam and Lisbon as part of our growing engineering and product hub in Portugal. You'll collaborate with stakeholders across product, design, data, and commercial teams. You'll balance strategic thinking with hands-on execution in an environment that values clarity, ownership, and measurable impact. Where You’ll Be This is a Hybrid role based in Lisbon. You will work from our Lisbon Hub a minimum of 2 days per week. At this time, we are only considering candidates who are already based in the Portugal . As a result, visa sponsorship and relocation support are not available for this position. In Return You'll be part of an enthusiastic, highly motivated team of 800+ Catawikians . A competitive Annual Gross Base Salary depending on your level, competencies, and overall experience. Meal Allowance Card stipend per working day, in addition to salary. Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network. A Work From Home Allowance to help with your monthly household bills. Commuting between your home and our office is covered by Catawiki. Amazing Office right in the centre of Lisbon. Why You'll Love Working with Us Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business. Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression. A culture of connection defines us . We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work. Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion ” . We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location. Our Offices and Way of Working Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based. Interested? Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles. We may use artificial intelligence (AI) tools to support the review of your application. AI may help us assess how your experience matches the requirements of the role, but hiring decisions are always made by our recruitment team

Location: Singapore Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. WHAT YOU’LL DO - Design and deliver production-grade AI agents https://sierra.ai/blog/meet-the-ai-agent-engineer: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce. - Drive the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way. - Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups, embedding AI agents across their entire business stack to drive innovation and efficiency. - Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product. EXAMPLE PROJECTS These are some examples of projects that engineers on our team have worked on recently: - Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churn - Develop and refine AI agents capable of navigating complex customer interactions, like troubleshooting a broken device and personalizing product recommendations - Create generalizable AI agent frameworks tailored for industry-specific use cases. See some examples in our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services! - Facilitate design partnerships for new product initiatives, such as new agent architectures, self-service capabilities, and generative agent development - Experiment with the latest voice models and figure out how to integrate them at scale to enterprise-grade customers WHAT YOU'LL BRING - Experience building and scaling end-to-end production systems - Strong technical problem-solving skills, especially in fast-changing, ambiguous environments - A builder and tinkerer’s mindset with high agency - you find creative ways to overcome obstacles and ship - Comfort working directly with customers to understand their needs and solve real-world problems - Excellent communication skills - clear, direct, and persuasive across technical and non-technical audiences EVEN BETTER... - Experience building or deploying AI/LLM systems in production - Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed - Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering - Prior experience with React, TypeScript, and/or Go - Previous roles where you interfaced with customers or led technical projects with external stakeholders OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.

Location: Remote, Canada; Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role Support Engineering at GitLab believes that healthy teams deliver a healthy customer experience, and that command during a crisis shouldn't fall to whoever happens to be senior and available. GitLab's global Incident & Escalation Management (IM/EM) function coordinates critical incidents, complex multi-team engagements, and executive-level escalations for enterprise customers. As Escalation Manager, you'll own complex, executive, and commercial escalations where customer trust and the relationship are at stake, alongside or independently of a technical issue. In this functional role, you'll advocate for customers inside GitLab, coordinate teams toward resolution, and lead relationship repair after the event. What you'll do Own complex, executive, and commercial escalations end-to-end, as defined in GitLab's IM/EM engagement model. Advocate for customers internally and coordinate Engineering, Support, Product, Customer Success, and Sales toward resolution, tracking commitments and holding owning teams accountable to agreed dates and deliverables. Maintain a written, customer-facing resolution plan from engagement through confirmed resolution, updating it at each communication milestone. Coordinate with Incident Managers during concurrent technical incidents to maintain a single, coherent narrative for the customer. Own external escalation communications using GitLab's approved templates and cadence, and represent GitLab in high-stakes customer conversations where clarity and ownership influence retention. Engage Sales, Customer Success, and executive stakeholders as needed, including executive-to-executive communication for Severity 1 and 2 events. Brief GitLab leadership with concise summaries that distinguish what's known, what's unknown, and next steps. Lead post-escalation reviews and relationship repair plans, contribute corrective actions with named owners and due dates to postmortems, and hand the relationship back to the account's Customer Success Manager at resolution. Partner with the Head of IM/EM to develop playbooks, communication templates, and process improvements based on patterns from escalations. What you'll bring Experience in enterprise technical support, customer success, or incident and escalation management at a business-to-business software-as-a-service or enterprise software company. A track record of owning complex, multi-stakeholder escalations end-to-end, including executive customer engagements and structured resolution or account plans. Executive-level written and verbal communication skills, with the ability to translate technical detail into plain-language updates for customers and GitLab leadership. The ability to coordinate Engineering, Support, Product, Customer Success, and Sales under pressure without formal authority over those teams. Calm, structured decision-making with incomplete information and the ability to provide a steadying presence in high-stress customer situations. Proficiency with support and coordination tools such as Zendesk, Salesforce, Slack, and PagerDuty, or equivalent platforms. Availability for on-call coverage supporting executive escalations as part of a globally distributed team. Nice to have: Information Technology Infrastructure Library (ITIL) Foundation or equivalent certification; customer-facing experience with GitLab, development, security, and operations (DevSecOps), continuous integration and continuous delivery (CI/CD), or cloud-native products; experience with formal escalation or incident command frameworks; or AI-assisted support tools for triage, sentiment analysis, or resolution drafting. About the team The Incident & Escalation Management function sits within Support Engineering in GitLab's Enterprise Technology & AI (ETA) division. We operate a follow-the-sun model anchored in the Americas, Europe, the Middle East and Africa, and Asia-Pacific, providing year-round, 24-hour coverage for enterprise customers. Our Escalation Managers work globally rather than within a single region, partnering with Incident Managers, Communications Leads, and regional Support Engineering leadership. You'll help shape our playbooks, templates, and standards as we scale. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Please note: This role will require you to be based in Bengaluru. About the Department Account Executives, Channel Account Managers, Business Development Representatives, Solution Engineers, Customer Success, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community. Based in India (Bengaluru), you will drive sales into commercial and enterprise accounts across Karnataka and South India for Cloudflare’s solutions. Your strategic selling activities will include "hunter" type activities to proactively penetrate target named accounts, detailed account planning, focused relationship building and leading effective sales campaigns to successful closure of high-value, multi-product architectural transformations. The ideal candidate will possess both a major account sales background in technology solutions, primarily software and cloud-based, that enables them to drive engagement with senior level decision makers (CISOs, CTOs, VPs of Engineering) within Cloudflare’s target customers. Industry experience selling into Digital Natives, IT/ITES, SaaS scale-ups, and other Enterprise verticals is desired in this role. You must be capable of orchestrating complex six-figure ($100K+) expansions encompassing Zero Trust/SASE, Developer Platforms (Workers/R2), and Application Security. As an Account Executive, you'll be responsible for developing and executing against a Sales strategy/plan for assigned vertical or accounts, as well as driving large account sales into India markets to achieve revenue targets. Therefore, you must have a strong network of contacts with decision makers in enterprise accounts across the region, and have experience selling complex solutions to these accounts. You will have an intuitive understanding and experience with the key business and technical needs of these large accounts and will create and deliver compelling value propositions to them for Cloudflare solutions, specifically targeting competitive displacements of Cybersecurity SaaS like Akamai, AWS, Azure, GCP,  legacy appliances, Zscaler, or Cisco Umbrella. Additional responsibilities will include Manage complex contract negotiations for high-AOV, multi-product enterprise deals Maintain a robust sales pipeline through proactive outbound targeting and whitespace mining within your installed base Develop long-term strategic relationships with key accounts to convert variable usage into committed enterprise contracts Collaborate closely with the regional partner ecosystem (e.g., Tech Data, Softcell) to accelerate deal velocity < 50% travel Examples of desirable skills, knowledge and experience Bachelor's degree required Fluent in English Relevant direct experience, track record, and relationships within corporate enterprise accounts in the India market (specifically Karnataka and South India) Minimum 10 years of direct B2B selling experience, preferably managing internet, cloud, and security accounts Direct experience selling network security, Zero Trust/SASE (Cloudflare One), and/or CDN / Application Security solutions preferred Proven track record of executing competitive takeout campaigns against legacy hardware and cloud point solutions Prior experience being part of an early sales team helping drive traction in India market for a US-based SaaS company highly preferred Experience managing longer, complex sales cycles and cross-functional evaluations Basic understanding of computer networking, cloud architectures, and “how the internet works” Aptitude for learning technical concepts/terms (Technical background in engineering, computer science, or MIS a plus) Strong interpersonal communication (verbal and written) and organisational skills Self-motivated; entrepreneurial spirit Comfortable working in a fast paced dynamic environment What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Location: Remote (United States) Thank you for considering Tailscale. If this job description resonates with you, please apply. Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic! About Tailscale Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital. About the Role We’re seeking a highly skilled and motivated Software Engineer to join our growing team. You will work as part of the engineering team to: Deliver projects related to pricing plans and billing Develop our billing integration with third party services, strengthening our end-to-end billing experience. Take ownership of the entire product lifecycle, from writing code to product ideation and strategic decision-making. Work closely with UX/UI designers and product managers to shape features. Because we’re an early-stage and fully remote company, we’re looking for a strongly motivated individual who can help move the product forward. The ability to think on your feet, collaborate with highly technical teams, and comfort working asynchronously are essential. Key Responsibilities Work as part of a team of engineers to design, build, test, and document core billing software components. Integrate with third-party billing platforms (e.g., Stripe, Metronome) as needed Develop metering, pricing, and rating logic for usage-based and subscription billing models. Ensure accurate tracking and reporting of customer usage data. Monitor and maintain billing systems to ensure high availability and data integrity. Build automation tools for recurring billing tasks, reconciliation, and reporting. Collaborate with product, sales, and finance teams to support custom billing requirements. Work closely with finance, product, support, and engineering teams to support accurate billing, revenue reporting, and customer inquiries. Act as a technical expert in billing-related discussions and planning. Champion engineering excellence by driving code quality, architectural reviews, and design documentation. Provide technical leadership and mentorship to other engineers, fostering a culture of learning and knowledge sharing. Establish observability, alerting, and error handling across the billing pipeline to ensure high availability and responsiveness. Lead incident response and root cause analysis for billing-related issues. What We Are Looking For Experience in backend software engineering, with a strong focus on billing, payments, or financial systems. Deep knowledge of SaaS billing models, including subscriptions, usage-based pricing, proration, discounts, and entitlements. Proven experience integrating with third-party billing platforms such as Stripe, Metronome, Orb, Zuora, etc, or building custom billing systems. Experience designing and managing distributed systems, microservices, and event-driven architectures. Proficient with SQL and data modeling, especially for financial and usage data. Solid understanding of APIs and experience building or integrating internal billing APIs. Strong proficiency in Go, or comfortable writing production-quality code in another language and eager to work with Go Flexibility to adjust to the dynamic nature of a startup. Excellent written and verbal communication skills. As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set. US Pay Range $143,000 — $179,000 USD What We Offer An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life. A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles). Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family! Remote first company —most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description. Employer-funded retirement contributions. Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation. Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration. Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities. Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world! A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own. Paid parental leave program . We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents). Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter. Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people. Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit https://tailscale.com/scam-awareness .

Location: Remote (Canada) Thank you for considering Tailscale. If this job description resonates with you, please apply. Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic! About Tailscale Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital. About the Role We’re seeking a highly skilled and motivated Software Engineer to join our growing team. You will work as part of the engineering team to: Deliver projects related to pricing plans and billing Develop our billing integration with third party services, strengthening our end-to-end billing experience. Take ownership of the entire product lifecycle, from writing code to product ideation and strategic decision-making. Work closely with UX/UI designers and product managers to shape features. Because we’re an early-stage and fully remote company, we’re looking for a strongly motivated individual who can help move the product forward. The ability to think on your feet, collaborate with highly technical teams, and comfort working asynchronously are essential. Key Responsibilities Work as part of a team of engineers to design, build, test, and document core billing software components. Integrate with third-party billing platforms (e.g., Stripe, Metronome) as needed Develop metering, pricing, and rating logic for usage-based and subscription billing models. Ensure accurate tracking and reporting of customer usage data. Monitor and maintain billing systems to ensure high availability and data integrity. Build automation tools for recurring billing tasks, reconciliation, and reporting. Collaborate with product, sales, and finance teams to support custom billing requirements. Work closely with finance, product, support, and engineering teams to support accurate billing, revenue reporting, and customer inquiries. Act as a technical expert in billing-related discussions and planning. Champion engineering excellence by driving code quality, architectural reviews, and design documentation. Provide technical leadership and mentorship to other engineers, fostering a culture of learning and knowledge sharing. Establish observability, alerting, and error handling across the billing pipeline to ensure high availability and responsiveness. Lead incident response and root cause analysis for billing-related issues. What We Are Looking For Experience in backend software engineering, with a strong focus on billing, payments, or financial systems. Deep knowledge of SaaS billing models, including subscriptions, usage-based pricing, proration, discounts, and entitlements. Proven experience integrating with third-party billing platforms such as Stripe, Metronome, Orb, Zuora, etc, or building custom billing systems. Experience designing and managing distributed systems, microservices, and event-driven architectures. Proficient with SQL and data modeling, especially for financial and usage data. Solid understanding of APIs and experience building or integrating internal billing APIs. Strong proficiency in Go, or comfortable writing production-quality code in another language and eager to work with Go Flexibility to adjust to the dynamic nature of a startup. Excellent written and verbal communication skills. As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set. CAN Pay Range $191,620 — $239,860 CAD What We Offer An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life. A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles). Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family! Remote first company —most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description. Employer-funded retirement contributions. Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation. Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration. Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities. Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world! A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own. Paid parental leave program . We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents). Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter. Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people. Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit https://tailscale.com/scam-awareness .

Location: San Francisco, CA Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. WHAT YOU'LL DO - As Sierra's first Physical Security Lead, you will build and own our global physical security program from the ground up, protecting our people, offices, events, and information as we grow across North America, Europe, and Asia. You'll partner closely with Workplace Technology, IT Engineering, Workplace, Security Engineering, People, and Legal, and set the strategy, standards, and operating model for the function as it scales. - Program strategy and standards: Assess risk across every Sierra site and set a global baseline for physical security, including policies, standards, and site-tier requirements, prioritized into a practical roadmap with a budget and clear metrics. - Access control and security systems: Own the strategy and governance for badge access, video, intrusion detection, and visitor management, in partnership with Workplace Technology, who operate our office access and network systems. Make sure access follows least privilege, is reviewed regularly, and is removed promptly when people leave. Make sure these systems are monitored and have backup power. - Office openings and build-outs: Define security requirements for new offices and build-outs as we open new sites, and partner with Workplace, landlords, architects, and integrators from design through commissioning. - Sensitive spaces, insider risk, and threat assessment: Secure executive areas, boardrooms, and conference rooms where confidential customer and company discussions happen, including technical surveillance countermeasures (TSCM) sweeps, recording-device policies, and controls for hosting visitors and guests. Build a workplace violence prevention and behavioral threat assessment program with People and Legal, and partner with Security Engineering and IT Engineering on insider risk so that physical and digital signals are reviewed together. - Policy, compliance, and customer trust: Own Sierra's Physical Security Policy and the physical controls behind our compliance programs. Represent physical security in customer security assessments and audits, and drive findings to closure. - Incident response and emergency preparedness: Own physical security incident response, investigations, and emergency plans for every office. Run drills and tabletop exercises, and set up monitoring and escalation through an in-house function or a GSOC partner. Issue safety advisories and coordinate with building security and local authorities when employees are at risk near our offices. - Events, executives, and travel: Plan security for all-hands meetings, customer events, and off-sites. Coordinate executive protection and travel risk management with trusted vendors, and own guard and security services contracts across our sites, including post orders, staffing, and performance. WHAT YOU'LL BRING - Experience: 8+ years in corporate physical security, global security, or security operations, including building or substantially scaling a program at a fast-growing technology company. Law enforcement, military, or government experience is valued alongside corporate experience. - Program building: A track record of standing up a physical security function at an early stage, including policies, vendors, budget, metrics, and team, with sound judgment about what to tackle first. - Security systems: Hands-on experience with modern, cloud-based access control, video, and visitor management platforms (for example Verkada, Brivo, Avigilon Alta, Genetec, or Envoy), and how they integrate with identity systems such as Okta. - Risk and threat assessment: Experience conducting site risk assessments, threat assessments, and investigations, and handling sensitive matters with discretion alongside People and Legal teams. - Incident leadership: Calm, decisive leadership during incidents and emergencies, including serving as incident lead and running after-action reviews. - Multi-site and international: Experience securing offices across multiple regions, including Europe and Asia, and managing guard, integrator, and executive protection vendors. - Partnership and communication: Able to build security programs that employees welcome rather than work around, and to explain risk clearly to executives, engineers, and building partners. - Work model: This role is based in our San Francisco office, with regular travel to our other offices. EVEN BETTER… - Professional certifications such as ASIS PSP or CPP. - Experience running TSCM programs or protecting sensitive R&D or AI research environments. - Experience with GSOC operations, mass notification, or travel risk management platforms. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.

Location: New York, NY (HQ) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About The Role The next chapter of Ramp's growth runs straight through the customers we already have: 80,000+ finance teams who adopted us for one thing and haven't yet seen what the rest of the platform can do for them. Account Management owns that opportunity - and this role owns the team building the motion to capture it. You'll lead a group of 5-8 Account Managers, each carrying a book of ~3,000 emerging and SMB customers with real latitude over how they grow it. This is a build role, not a maintain role: the playbooks, coaching systems, and performance bar you set are the ones this team runs on next year. Your ceiling is set by how well you turn individual AM judgment into a repeatable, scalable motion that grows the segment. What You’ll Do - Build and run a high-performing team of 5-8 Account Managers - setting the bar for culture, morale, and daily execution. - Understand where to prioritize your teams time. Engage directly with AMs to identify and break into top accounts, especially where trust is being built or repaired. - Own the number. Manage quota performance and pipeline generation across your team to hit spend activation, product activation, retention, and expansion goals. Forecast your business to senior leadership on a weekly cadence. - Hire and develop the next generation of AMs - training on product, buyer personas, competition, and tooling through role-plays, game film, and real deal work. - Coach relentlessly. Run daily 1:1s, dissect call feedback, lead enablement sessions, and build career paths for every rep on your team. - Turn what works into a system. Continuously refine team processes and tooling to improve output and efficiency as the segment scales. - Represent Account Management cross-functionally, partnering with Sales, CX, CSM, Risk, and Product to remove blockers and drive outcomes. What You’ll Need - Minimum 2+ years of quota-carrying sales or account management experience as an individual contributor, with a proven, consistent track record of exceeding goals (new business or cross-sell/upsell experience mandatory) - Minimum 1+ years building and leading account management or sales teams, with a track record of exceeding goal (new business or cross-sell/upsell experience mandatory) - Prior success in fast-paced, results-oriented GTM environments, ideally at SaaS or AI companies - A genuine passion for hiring, with a thoughtful approach to team planning and development - Ability to articulate contractual, technical, and financial value to customers, including executive leaders - Proficiency with data analytics tools (Salesforce, Looker, Excel) and a bias toward using data to drive decisions - Strong collaboration and influencing skills, backed by excellent communication and presentation ability - High agency and adaptability - no two days are the same, and the only constant is change - A desire and willingness to jump headfirst into complex, challenging problems for the good of the business. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: San Francisco, CA Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. WHAT YOU'LL DO - Oversee the Executive Business Center's four meeting rooms, keeping the space welcoming and ready for executive briefings, select internal meetings, and events. - Manage the calendar and booking process, resolving scheduling conflicts and coordinating overflow with the co-CEOs’ EAs. - Prepare for each visit by understanding who’s attending, the meeting objectives, and any room or hospitality needs. - Partner with Sales and Agent Development on meeting logistics, while hosts remain responsible for the customer experience end-to-end, including food and beverage orders. - Serve as the main internal contact for booking requirements and space guidelines, helping teams find alternative rooms when needed. - Coordinate room setup, resets, and onsite coverage, working with Workplace and IT to keep meetings running smoothly. - Refine the booking process to capture meeting needs up front and maintain an accurate calendar. WHAT YOU'LL BRING - 2–4 years of experience in high-touch events, executive administrative support, premium hospitality, or customer facing environments. - Excellent attention to detail, verbal and written communication skills, and confidence working with C-level executives. - Strong organization and time management, with the ability to balance shifting agendas and competing priorities. - A calm, proactive approach to anticipating needs and solving problems. - Sound judgment and discretion with sensitive customer and executive information. - A warm, service-oriented approach and confidence in communicating space guidelines. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.