Location: United States
Workplace: Remote
WHO WE ARE
Help Scout started in 2011 with a simple premise: support software should treat customers like people, not tickets. 3+ billion conversations later, more than 10,000 companies use Help Scout to grow relationships with customers of all types, from clients to patients and beyond.
Now we’re in a new chapter: not only building AI that gives teams more space to focus on the customer experience, but also reimagining how we operate in an AI-native world. That means shipping and learning faster, without compromising on craft. Great work here carries a strong opinion and sweats the details, regardless of the tools we use to drive it.
We’ve been a fully remote team https://articles.helpscout.com/blog/remote-culture/ since day one, with 120+ teammates now all over the world. It’s a culture where you’ll be trusted to take ownership, stay curious, and raise the quality of work around you. It comes with clear expectations and a team that will push you to do some of the best work of your career.
If that kind of challenge gives you energy, we’d love to meet you.
DIRECTOR, PRODUCT MARKETING
We're looking for a Director of Product Marketing to own how Help Scout tells its story in a crowded, fast-growing market – shaping the positioning, narrative, and go-to-market strategy that define how customers, prospects, and the industry understand our platform.
It's an exciting time to be here. With a new vision and an AI-driven vision, we’ll be shipping more products faster to ensure we can quickly meet the changing needs of the market. You'll set the strategy for how we position that pace of innovation, build the frameworks that help the whole company talk about it credibly, and make sure our AI-driven product investments land as real value in the market not just feature noise. You'll report to the VP of Marketing, leading our product marketing function, and will manage our Lead Product Marketing Manager.
Please note: This role is only open to US-based applicants.
ABOUT THE ROLE
- Own product marketing strategy. Set and execute the quarterly and long-term strategy for how Help Scout positions its product and platform, informed by market trends, competitive analytics, and where the company is headed.
- Build and scale the product marketing function. Manage and partner with our Lead Product Marketing Manager, setting priorities, coaching on craft, and creating room for them to grow into owning larger initiatives. You'll help build the team's roadmap for headcount and capability over the next 12-18 months.
- Enable the whole company. Ensure sales, support, and teammates across Help Scout have what they need to understand and clearly articulate the value of what we ship. You'll build the frameworks and enable the company to talk about our products in a way that ultimately leads to new revenue and expansion.
- Shape competitive intelligence at a strategic level. Go beyond synthesizing competitive research by turning it into a point of view on where the market is heading and how Help Scout should move to win, and make sure that point of view shapes product-led growth, direct and indirect sales, and expansion.
- Own major product launches and seasonal release events end-to-end. Set the strategy and narrative arc for product release events and other major launches, coordinating across Sales, Product, Support, and Marketing to land them with impact.
- Represent Help Scout's product story externally. Use guest posts, podcasts, social, and other channels to build the company's external visibility and reputation as a category leader, both for the platform and for how we're building it.
ABOUT YOU
- You have significant experience in product marketing for a B2B SaaS product or AI platform, with a track record of owning strategy, not just executing campaigns.
- You're an expert in every core discipline of product marketing: positioning, messaging, buyer personas/ICP, sales enablement, and launches, and you can identify which high-value activities matter most for the business right now.
- You've managed people before, and know how to coach someone on craft, give them room to own real work, and help them grow into more senior responsibility.
- You have a point of view on positioning AI-powered products credibly, and ideally have direct experience marketing AI features or products.
- You use AI tools daily to improve your own output and your team's, and you can point to specific examples where AI changed the speed, quality, or scale of what you or your team delivered.
- You're a storyteller at heart. You write strong narratives that make complex products feel simple, human, and memorable, and you know how to communicate and build relationships across a remote, async environment.
COMPANY VALUES
HAPPY TO HELP
Help is in our first name! We show up for each other — not out of obligation, but because we’re invested in the team’s collective success. We share knowledge freely, lead with generosity, and practice empathy with our teammates, customers, and community.
CRAFT OVER CONVENTION
Our success relies on the quality and craft https://paulstamatiou.com/craft of the work we put into the world. The status quo simply won’t work. So we insist on narrow focus, sweating every detail, and relentless pursuit of customer delight.
PROGRESS NOT PERFECTION
Achieving our true potential — collectively and individually — requires constant progress and forward momentum. By creating a culture of curiosity and openness, we aim to create a safe space for mistakes, the ability to identify them quickly, and use them to get better.
OWN THE OUTCOME
Own the outcome means taking full responsibility for the results of your work, decisions, and contributions. It reflects a mindset of accountability, proactiveness, and follow-through. If you “own the outcome,” you don’t just complete tasks, you ensure your work leads to meaningful results, and take initiative to solve problems rather than passing them along.
Read more about how we define, share, and live these values here https://articles.helpscout.com/blog/aligning-culture-with-values/.
BENEFITS AND PERKS
- Competitive salary and an internal, transparent salary formula based on market data
- Flexible time off – you choose the holidays and vacations that make sense for you
- 12 weeks of fully paid parental leave for all new parents, including adoption and foster care
- A home office stipend to help you get set up and productive
- A co-working stipend up to $300 a month if you choose to work out of your house
- A yearly professional development stipend of $1,800 to help you grow in your craft
- If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents.
HIRING GUIDELINES:
All roles at Help Scout are fully remote. Some positions have specific location requirements. For roles outside the U.S. and Canada, we work with teammates as independent contractors under country-specific agreements.
We do not sponsor visas. Teammates must already be authorized to work from their home country.
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion https://www.helpscout.com/dei/. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.
To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.
A NOTE ON THE USE OF AI IN OUR INTERVIEW PROCESS
While we understand that AI is an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team.
On our end, we utilize a platform called Brighthire as a notetaker and review tool to ensure a fair and transparent hiring process.
Beware of scammers! All legitimate communication from Help Scout regarding your application will come directly from an @helpscout.com http://helpscout.com email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels.
Location: Bengaluru, Karnataka, India, APAC
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.
Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.
Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.
During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Role
dbt Fusion is building the next generation of data execution and connectivity infrastructure, enabling dbt workloads to run efficiently across diverse compute engines and data platforms. As a Senior Engineer on the Fusion Adapters and Connectivity team, you’ll design and ship core abstractions powering how dbt communicates with execution systems — leveraging Rust, Go, Arrow, and emerging open standards. This is a rare opportunity to work at the intersection of systems programming, database internals, and high-visibility open-source development. Your work will shape a foundational platform leveraged across the dbt ecosystem and the broader data community.
What You’ll Do
Design, build, and maintain Rust-first connectivity layers, execution APIs, and adapter scaffolding.
Partner with teams building the dbt compiler, semantic layer, and runtime to evolve adapter interfaces and system boundaries.
Contribute to Arrow/ADBC and other open-source specifications or implementations, strengthening the data ecosystem.
Own CI, testing frameworks, profiling, error reporting surfaces, and release readiness for Fusion adapters.
Debug complex interoperability and performance issues across drivers, engines, and compute domains.
Collaborate with internal and community maintainers to review PRs, write RFCs, and evolve public code architectures.
Mentor engineers on systems best practices and contribute to shared patterns around resilience, debuggability, and API clarity.
Skills We’re Looking For
Strong programming background in Rust, Go, C++ or similar performance-oriented languages.
Experience designing or maintaining SDKs, libraries, connectors, or compute/data integration codebases.
Exposure to data warehouses, query engines, Arrow/columnar ecosystems, or execution runtimes.
A desire to build foundational platform components that other teams and community members rely on.
Comfort working in public code review loops, async-first communication, and collaborative RFC processes.
A mindset grounded in debuggability, reliability, and ownership in ambiguous problem spaces.
You’ll have an edge if you have:
Contributed to or interacted with Arrow, ADBC, DuckDB, Presto, DataFusion, Spark, ClickHouse, or similar engines.
Experience shaping adapter/plugin standards, driver contracts, or architectural interfaces used by others.
Familiarity with Rust async ecosystems (tokio, tower, tracing) or Go concurrency practices.
Prior OSS governance experience — triaging issues, reviewing PRs, or working with community maintainers.
An interest in building developer-experience layers or scaffolding frameworks for adapter authors.
Qualifications:
6+ years experience in software engineering, with strong systems-level skills.
2+ years working in open-source, SDK, runtime, or low-level integration environments.
Bachelor’s degree in Computer Science / related field or equivalent experience through industry OSS contributions.
#LI-REMOTE
#LI-SA1
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: Ramat Gan, Israel
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
At Wolt, we’re building the future of retail — and our Enterprise Supermarkets team plays a critical role in shaping how the largest retail chains operate and grow on our platform.
We are looking for a Retail Development Specialist to join a senior team managing Wolt’s most strategic supermarket partnerships in Israel. This is not a traditional sales role — it is a highly operational, analytical, and partner-facing position focused on driving performance, improving processes, and leading strategic retail partnerships end-to-end.
In this role, you will manage a portfolio of 3–4 enterprise supermarket partners, acting as the main business owner for each account. You will work closely with store teams, operational stakeholders, and senior HQ management to improve performance, solve operational challenges, and drive sustainable growth across the partnership.
What you’ll be doing
In this role, you will manage a portfolio of 3–4 enterprise supermarket partners, acting as the main business owner for each account. You will work closely with store teams, operational stakeholders, and senior HQ management to improve performance, solve operational challenges, and drive sustainable growth across the partnership.
Day-to-day in this role you’ll:
Own the end-to-end management and development of strategic enterprise supermarket accounts on Wolt.
Analyze business and operational performance to identify growth opportunities, bottlenecks, and operational inefficiencies.
Lead proactive operational improvement initiatives with field stakeholders such as pickers, store managers, and operations teams, focusing on topics like picking times, rejection reasons, availability, and fulfillment quality.
Conduct trainings and onboard partners on Wolt’s operational tools, workflows, and advanced platform capabilities.
Build and maintain strong relationships with senior stakeholders at partner headquarters, including leading quarterly business reviews and strategic discussions.
Drive commercial and marketing initiatives together with partners, including campaigns, assortment optimization, storefront visibility, and growth opportunities.
Handle complex escalations and coordinate cross-functional problem solving, including cases involving technical or operational issues.
Conduct regular visits to supermarket branches across Israel to support operational excellence and partner success.
Monitor KPIs and performance metrics using BI and analytics tools, translating data into actionable business insights.
Our humble expectations
We are looking for a highly organized, proactive professional with strong analytical capabilities and experience in managing senior stakeholders for our most strategic supermarket partners.
4+ years of experience in Enterprise/B2B Account Management, Retail Operations, Customer Success, Consulting, or similar partner-facing operational roles.
Proven experience managing complex enterprise accounts and working with senior stakeholders.
Strong analytical capabilities and hands-on experience working with BI tools such as Looker, Tableau, Power BI, or similar.
Advanced Excel skills — ability to analyze data, identify trends, and drive decisions independently.
Experience leading operational improvement initiatives and managing multiple stakeholders simultaneously.
Strong communication and presentation skills, with the ability to influence both field teams and senior management.
Highly organized, proactive, and comfortable working in a fast-paced environment.
Bachelor’s degree in Business Administration, Economics, Industrial Engineering, or a related field — mandatory.
Fluent in Hebrew and English.
What we offer
A unique opportunity to join one of Europe’s fastest-growing tech companies and shape the future of retail.
Exposure to strategic enterprise partnerships and large-scale retail operations.
A highly impactful role with ownership, autonomy, and visibility across the organization.
Hands-on learning, supportive teammates, and strong growth opportunities.
Great benefits and a collaborative work environment.
Next steps
If this sounds like your next career step, we’d love to hear from you! We review applications on a rolling basis. The process typically includes:
Talent Acquisition interview
Hiring Manager interview
Practical assignment and presentation
Reference checks
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at
Recruitment Scam Awareness - DoorDash
.
Location: San Francisco; New York
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
We’re looking for a product marketer to own positioning, launches, and customer stories for Baseten’s post-training offerings. You’ll work closely with researchers, engineers, and customers to understand a fast-moving market and give MLEs and researchers a clear reason to choose Baseten Training.
You’re an excellent writer, a curious researcher, and a fast learner who can develop a strong point of view on technical topics, rather than just translating product features into content. Prior post-training experience is helpful, but not required.
There’s no single path into this role. We welcome candidates from non-traditional backgrounds who have built strong writing, market judgment, and strategic thinking plus execution skills, whether that comes from product marketing or another field. We care more about the quality of your work and how quickly you learn than a particular title or industry background.
If you’re passionate about AI infrastructure, post-training, developer engagement, and simplifying complex technologies for real-world adoption, we want to hear from you.
RESPONSIBILITIES
- Positioning & Messaging: Develop clear and differentiated messaging that articulates the value of Baseten’s Training platform to developers and enterprise customers.
- Competitive Insights: Understand the fast-moving AI market and build competitive and market analysis to inform product positioning strategies.
- Narrative Development: Shape how the market thinks about closed-to-open weights models and post-training ROI.
- Product Storytelling: Own the launch process for new features and products, collaborating closely with product, engineering, sales, and growth teams.
- Customer Stories: Work with our customers to understand the technical differentiation, key story, and compelling customer results. Then own telling the story from customer interviews through distribution and publication.
REQUIREMENTS
- Experience owning positioning, launches, or customer storytelling, gained through product marketing or related work.
- An interest in AI infra and post-training with a proven aptitude to learn quickly.
- Excellent writing: You can turn complex product capabilities into clear, accurate, compelling narratives. We’d love to see some of your work.
- Fast learning: You get up to speed on unfamiliar technical concepts, ask thoughtful questions, and work with engineers and researchers to get the details right. You can operate at the right technical altitude when talking to different stakeholders.
- Competitive judgment: You proactively research customer alternatives and develop a clear point of view on differentiation.
- Hands-on ownership: You prioritize in ambiguity, navigate cross-functional trade-offs, and drive work through to launch.
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: Remote - US
About the Job:
Software powers the world, and LaunchDarkly empowers teams to deliver and control it safely. As a
Senior Backend Engineer
on the
Billing
team, you will own the systems that turn every plan, price, entitlement, and usage limit into revenue — checkout, subscription and entitlement APIs, usage metering, and the integrations to our billing, CRM, and finance systems. When billing is wrong, customers get the wrong product and we invoice the wrong amount. Correctness here is a commitment to our customers, not a nice-to-have.
You and your team will drive the modernization of our billing platform. Technologies include Go, TypeScript, Postgres, AWS, and Terraform. Exact tool match matters far less than deep backend judgment and a track record of safely changing systems that are not allowed to be wrong.
Responsibilities:
Design and build the systems that define our plans, pricing, entitlements, and limits, and expose them through our API.
Decompose billing from our monolith into services that are correct, testable, and independently deployable.
Own correctness end to end — usage metering, reconciliation, and the invoices and usage data customers see.
Operate what you build: SLOs, alerting, on-call, and fixing root causes rather than repeating mitigations.
Qualifications:
6+ years of professional software-engineering experience, with significant work on complex backend applications.
Experience decomposing a monolith
A track record on systems where correctness is non-negotiable, and the habits that come with it: idempotency, reconciliation, reversible migrations, and safe cutovers.
Proficiency in at least one backend language (Go, Rust, Python, etc.) and familiarity with cloud infrastructure (AWS or equivalent), plus strong production ownership including on-call.
Bonus
Billing, payments, or metering systems, or usage-based pricing.
Modeling entitlements, quotas, or multi-tenant limits.
Pay:
Target pay ranges based on Geographic Zones* for Level 4:
Zone 1:
San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle
- $191,800 - $263,670**
Zone 2:
Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago -
$172,600 - $237,270**
Zone 3:
All other US locations -
$
163,000 - $224,070
**
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.
*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at
hr@launchdarkly.com
.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @
launchdarkly.com
email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Location: Remote - Japan
Workplace: Remote
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed.
You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business.
WHAT YOU’LL DO
- Provide swift, high-priority support to Premium customers, responding within strict SLAs.
- Diagnose, reproduce, and resolve complex technical issues across the Replit platform.
- Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication.
- Lead customer-facing communications during outages or incidents.
- Identify recurring issues and collaborate internally to reduce time-to-resolution.
- Contribute to internal tooling, automation, and documentation that improves team efficiency.
- Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience.
- Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality.
REQUIRED SKILLS & EXPERIENCE
- 4+ years in technical support, developer support, or systems engineering.
- Professional fluency in English and Japanese, both written and verbal.
- Experience providing rapid-response support to high-value or enterprise customers.
- Strong debugging skills with JavaScript, Python, or similar languages.
- Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly.
- Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities.
- Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure.
- A proactive, ownership-driven mindset and genuine empathy for customers building on Replit.
BONUS POINTS:
- Has used Replit in the last 3 to 6 months.
- Experience working with IDEs, terminals, or other common developer tools.
- Experience with AI tools (Claude, ChatGPT, etc.)
WHAT WE VALUE:
- Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions
- Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams
- Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences
- Continuous learning: Passion for staying current with industry best practices and new technologies
- Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems
Note: This role will begin as remote, with plans to transition to a hybrid model once we establish a local office presence.
Full-Time Employee Benefits Include:
💰 Competitive Salary & Equity
💹 401(k) Program with a 4% match (US Only)
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚼 Paid Parental, Medical, Caregiver Leave
🏝 Flexible Time Off (FTO) + Holidays
🚗 Commuter Benefits (In-Office & US Only)
📱 Monthly Wellness Stipend
🧑💻 Autonomous Work Environment
🖥 In Office Set-Up Reimbursement (In-Office Only)
🚀 Quarterly Team Gatherings
☕ In Office Amenities (In-Office Only)
Want to learn more about what we are up to?
- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Build Open-Source Apps https://replit.com/build/open-source-app-builder
Interviewing + Culture at Replit
- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
Location: EMEA Remote
About
Customer.io
Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day.
Customer.io
powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, I'm Matt Lane, Manager of Account Management at
Customer.io
, and I'm looking for a Senior Account Manager to join our EMEA team. This is a revenue ownership role — you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You'll be part of a tight-knit EMEA team and a key commercial voice for the accounts you own.
This role is open to candidates based in the UK or Ireland only.
What we value
Commercial ownership — you treat your book of business like it's yours, because it is
Forecasting discipline and data-driven decision-making, not gut feel
Multi-threaded relationships — you build trust across the org, not just with one champion
Expansion through value, not feature gates or mechanical levers
Close partnership with Customer Success — you see CS as a collaborator, not a handoff
What you'll do
Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation
Drive growth by helping customers adopt
Customer.io
more strategically, identifying new use cases and articulating ROI clearly
Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology
Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor
Partner closely with Customer Success on account health and with Sales on expansion deals
Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward
What we're looking for
3+ years in Sr. Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred)
Experience managing $5m ARR, predominantly in the MM space
Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation
A forecasting methodology you can walk through clearly — it doesn't need to be a named framework, just logic you own
Comfortable pulling usage data, tracking health scores, and building your own dashboards
Strong communicator — clear and persuasive with both technical and non-technical stakeholders
Based in the UK or Ireland
Compensation & Benefits
We believe in transparency. Starting salary for this role is $151,700k - $212,00k OTE USD(or equivalent in local currency) depending on experience and subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build.
We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including
100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
. We also offer
16 weeks paid parental leave, unlimited PTO
, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
30-minute video call with a Recruiter
45-minute video call with the Hiring Manager
Take-Home Assignment
1-hour Assignment Review Call with the team
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Join us!
Check out our
careers page
for more information about why you should
come work with us!
We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.
Location: New York, NY (HQ); San Francisco, CA
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
As a Product Manager at Ramp, you will be responsible for the vision, strategy, and roadmap for Ramp’s international payments products. You will lead a core team of engineers and designers to build and scale global money movement capabilities that enable our customers to pay vendors, employees, and partners around the world. You’ll own a critical set of customer and business problems at the intersection of payments, compliance, risk, and FX — driving end-to-end product vision, strategy, and execution to power Ramp’s global expansion and meet ambitious company goals. Your scope will include:
1. Cross-border payments & FX – Own the experience and infrastructure for sending and receiving international payments across currencies and geographies, including FX pricing, rate transparency, settlement speed, and reliability across multiple payment rails.
2. Global partner ecosystem – Evaluate, integrate, and manage banking, FX, and local payment service partners to expand Ramp’s coverage, improve unit economics, and unlock new corridors and capabilities.
3. Compliance & risk infrastructure – Partner with Legal, Compliance, and Risk to design scalable KYC/KYB, sanctions screening, transaction monitoring, and regulatory frameworks that enable safe and compliant international money movement.
4. New market expansion – Launch international capabilities in new geographies, navigating local regulations, licensing requirements, and operational constraints while delivering a seamless customer experience.
We’re looking for someone who can partner and collaborate across various internal teams, has a deep understanding of our customers and technology, and can deliver financial products to streamline complex business flows via a fantastic user experience.
WHAT YOU'LL DO
- Own the vision, strategy, and roadmap for international payments at Ramp
- Drive high-velocity execution with a world-class team of engineers and designers, balancing principled intuition with data-driven decision making
- Marry customer insights with technical possibilities, crafting intuitive user experiences that abstract away complexity
- Help thousands of finance teams on Ramp more successfully manage their finances by expanding the capabilities of our product
- Prototype rapidly using tools like Claude to accelerate the product development lifecycle and fast-forward to production-ready products.
- Stay deeply plugged into AI research, industry trends, and emergent applications, filtering signal from noise and applying it creatively to Ramp’s product
WHAT YOU NEED
- BA/BS in a technical or analytical field
- Minimum 3 years product management experience
- Strong customer empathy and design thinking
- Fluency in data and how to make data-driven product decisions
- Experience evaluating product decisions and prioritization trade-offs
- Demonstrated ability to lead and influence small teams of engineers & designers toward a common goal
- Ability to collaborate with multiple stakeholders and large cross-functional teams
- Excellent written and verbal communication skills
- Passion for AI, shown through hands-on building, prototyping, or side projects, and staying current on research and tools.
- Fluency with modern prototyping tools (e.g. Cursor, Bolt, Claude Code) and comfort with design/collaboration environments like Figma and Git.
NICE-TO-HAVES
- Background in fast-paced, high-growth startup environments
- Experience building payments products or products in regulated markets
- Experience building products with a significant AI component, especially if leveraging LLMs.
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: Ho Chi Minh; Hanoi
Workplace: hybrid
Ajax Systems is expending and is looking for a Hardware Engineer to strengthen our team in Vietnam.
Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180 countries worldwide. The company offers end-to-end solutions for protecting homes and businesses of any scale. To date, the Ajax product portfolio includes 280 devices for intrusion protection, video surveillance, fire and life safety, and comfort and automation.
As a Hardware Engineer, you will not only design circuits but also serve as a technical cornerstone for our R&D in Taiwan.
We are looking for an expert who brings strategic value: someone who can oversee complex system architectures, consult on cross-departmental optimizations, and mentor the team on high-performance design methodologies. You will be the bridge between innovative concepts and mass-scale manufacturing.
Key Responsibilities
Architecture & Design: Develop sophisticated schematic solutions and PCB layouts for new Ajax devices, ensuring high reliability and scalability.
Strategic Optimization: Proactively identify opportunities for cost reduction and performance enhancement through component unification and innovative architectural shifts.
Project Oversight: Lead complex hardware projects from initial concept through to mass production (10,000+ units/month), ensuring all technical risks are mitigated.
Cross-Functional Consultation: Act as a subject matter expert for the firmware and supply chain teams to optimize the hardware-software interface and manufacturing yield.
Prototype Lifecycle: Lead the “bring-up” process, debugging complex issues and defining rigorous testing protocols for design validation.
Requirements
Advanced Circuit Design: Expert-level calculation of circuit elements and high-fidelity simulations of device behavior.
EDA Mastery: Professional proficiency in Altium Designer (experience with managed libraries and 3D modeling is preferred).
Design for Excellence (DfX): Proven track record of designing for LVD/EMC compliance and mass manufacturing (DFM/DFT).
Power Management: Deep expertise in designing both battery-powered and mains-powered (85–265 VAC) devices.
Full Lifecycle Ownership: Experience preparing comprehensive production documentation (BOM management, Gerber files, assembly drawings) using Git for version control.
Communication: Fluent English is required for technical documentation and international collaboration.
Preferred Qualifications
Supply Chain Leadership: Direct experience working with vendors and manufacturers for high-volume production.
High-Speed Design: Advanced understanding of Signal Integrity (SI) and Power Integrity (PI). Experience with S-parameters, PDN impedance modeling, and TDR measurements.
System-Level Thinking: Ability to write or review embedded software (C/C++, STM32) to facilitate deep-level debugging and hardware-software co-design.
Regulatory Mentorship: Experience guiding products through global certifications (UL, CE, RED), beyond basic compliance.
Location: Remote
Workplace: Remote
WHO WE ARE
Help Scout started in 2011 with a simple premise: support software should treat customers like people, not tickets. 3+ billion conversations later, more than 10,000 companies use Help Scout to grow relationships with customers of all types, from clients to patients and beyond.
Now we’re in a new chapter: not only building AI that gives teams more space to focus on the customer experience, but also reimagining how we operate in an AI-native world. That means shipping and learning faster, without compromising on craft. Great work here carries a strong opinion and sweats the details, regardless of the tools we use to drive it.
We’ve been a fully remote team https://articles.helpscout.com/blog/remote-culture/ since day one, with 120+ teammates now all over the world. It’s a culture where you’ll be trusted to take ownership, stay curious, and raise the quality of work around you. It comes with clear expectations and a team that will push you to do some of the best work of your career.
If that kind of challenge gives you energy, we’d love to meet you.
YOUR IMPACT
Help Scout has earned something most software companies never get: genuine trust. 10,000+ businesses use us because we've always believed that customer relationships are the business, and that every interaction should feel like it came from someone who cares. That trust took a decade to build, and now it's the foundation for something bigger.
The support industry is changing shape. AI will take on more of the tedious work so humans can lean into the relationship part. At Help Scout, the place where that relationship actually happens is the Conversations product group, which spans two product lines. Inbox is the workspace: every channel and every conversation in one place, built for the people who spend their whole day inside it. Copilot is AI working alongside them: drafts ready to review, context at their fingertips, and the tedious parts handled so every reply is faster and better.
Conversations is the most-used surface we have. This is where every user spends most of their day, so speed, reliability, and craft are the product. It's also where the rest of the platform becomes real: Agent hands conversations to humans at the right moment, customer context shows up right where the work happens, and every one of those moments either builds trust or spends it. You'll be accountable for bringing it all to life with clarity and impact.
ABOUT THE ROLE
You'll own the Conversations product group end to end: vision, roadmap, monetization, and results for the Inbox and Copilot product lines. You'll report to Scott Rocher, our Chief Product Officer, and you'll be accountable for the revenue growth of the group. This is a player/coach role.
Inbox and Copilot are the surfaces our customers touch most, the core of the business today and the front door to everything we build next. You'll do the strategic product work on them yourself: deciding what needs to get built next, how the workspace and its AI evolve together, and where investment in craft pays off. As the group grows, you'll hire and manage a team of PMs.
Note: This role is open to US-based applicants only.
WHAT YOU'LL DO
- Set the vision and strategy for the Conversations group, and decide how Inbox and Copilot evolve together as one experience where AI makes every support pro faster without breaking their flow.
- Drive the Inbox roadmap hands-on: the workspace where every channel comes together and where our users spend their time in the product. This surface is held to a bar where speed, reliability, and polish are a differentiator.
- Drive the Copilot roadmap hands-on: integrations, contextual summaries, suggestions, and in-the-moment assistance that make each person on a support team meaningfully better at their job.
- Own how your products are monetized. Conversations spans seats and AI usage, and you'll design the packaging that makes each seat more valuable as Copilot does more. You'll collaborate with partners across Help Scout to model the impact of the products you ship.
- Partner deeply with the Autonomy group. Significant parts of Copilot run on the agent platform, and likewise, Agent hands conversations to humans in your workspace. The seams between the two groups are owned jointly, and making them invisible to customers is part of the job.
- Spend real time with customers, understanding how support pros and their leaders actually work, where AI helps, and where it gets in the way
- Partner with GTM and CS so the Conversations story is clear, the adoption motion is tight, and customer feedback loops back into the roadmap
- Build and manage the Conversations PM team as it grows, coaching for judgment and raising the bar for product craft across the group
WHAT WE'RE LOOKING FOR
- You've owned a core product at scale, the kind people spend their whole workday in, and you're as fluent in the commercial side of product as you are in features and user experience
- You've shipped AI-powered products and you understand how they succeed and fail
- You collaborate well across ownership lines. Copilot ships on technology the Autonomy group builds, and you know how to co-own a product surface with a peer and keep the seams invisible to customers
- You think in outcomes. Time to resolution, drafts accepted, teams that get more efficient as they use more of Help Scout .
- You care about craft. You notice the details that make daily-use software feel fast, calm, and reliable, and you hold a roadmap accountable to them
- You have strong monetization instincts. You can package a product line that spans seats and outcomes, and explain the tradeoffs.
- You've managed product managers before and still love doing the work yourself. You know how to coach without taking over, and you know when a decision is yours to make
- You're data self-sufficient. You pull your own data, run your own analyses, and use numbers to pressure-test direction
- You're technically fluent enough to build genuine trust with engineers. You can hold a meaningful conversation about system architecture and make better decisions because of it
- You're fluent with AI tools and treat them as part of your craft, for research synthesis, strategy testing, rapid prototyping, and customer signal analysis. You have a point of view on where these tools are heading and how they're changing the shape of product work
- You understand that when execution is cheap, judgment is the bottleneck. Your highest-leverage hours go to strategy and prioritization, defining what's next and what's not
- You're an excellent writer. Help Scout runs on writing, and you make your thinking visible in one-pagers, briefs, and narratives that move decisions forward
- You've worked in B2B SaaS and understand the difference between building for support teams and building for end consumers
COMPANY VALUES
HAPPY TO HELP
Help is in our first name! We show up for each other — not out of obligation, but because we’re invested in the team’s collective success. We share knowledge freely, lead with generosity, and practice empathy with our teammates, customers, and community.
CRAFT OVER CONVENTION
Our success relies on the quality and craft https://paulstamatiou.com/craft of the work we put into the world. The status quo simply won’t work. So we insist on narrow focus, sweating every detail, and relentless pursuit of customer delight.
PROGRESS NOT PERFECTION
Achieving our true potential — collectively and individually — requires constant progress and forward momentum. By creating a culture of curiosity and openness, we aim to create a safe space for mistakes, the ability to identify them quickly, and use them to get better.
OWN THE OUTCOME
Own the outcome means taking full responsibility for the results of your work, decisions, and contributions. It reflects a mindset of accountability, proactiveness, and follow-through. If you “own the outcome,” you don’t just complete tasks, you ensure your work leads to meaningful results, and take initiative to solve problems rather than passing them along.
Read more about how we define, share, and live these values here https://articles.helpscout.com/blog/aligning-culture-with-values/.
BENEFITS AND PERKS
- Competitive salary and an internal, transparent salary formula based on market data
- Flexible time off – you choose the holidays and vacations that make sense for you
- 12 weeks of fully paid parental leave for all new parents, including adoption and foster care
- A home office stipend to help you get set up and productive
- A co-working stipend up to $300 a month if you choose to work out of your house
- A yearly professional development stipend of $1,800 to help you grow in your craft
- If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents.
HIRING GUIDELINES:
All roles at Help Scout are fully remote. Some positions have specific location requirements. For roles outside the U.S. and Canada, we work with teammates as independent contractors under country-specific agreements.
We do not sponsor visas. Teammates must already be authorized to work from their home country.
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion https://www.helpscout.com/dei/. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.
To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.
A NOTE ON THE USE OF AI IN OUR INTERVIEW PROCESS
While we understand that AI is an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team.
On our end, we utilize a platform called Brighthire as a notetaker and review tool to ensure a fair and transparent hiring process.
Beware of scammers! All legitimate communication from Help Scout regarding your application will come directly from an @helpscout.com http://helpscout.com email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels.
Location: Oakland, California, United States
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.
T
ogether, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Role
Fivetran and dbt Labs are building data pipelines to power the modern data stack for thousands of companies. We're looking for an engineering manager to lead our Metadata team, which owns the metadata layer of the dbt platform: the discovery API, catalog, lineage, and run history services that let customers understand, trust, and act on what their data is doing.
You'll own technical excellence and delivery of a single team, from evolving high-throughput APIs and data models, to hardening reliability and latency for enterprise and single-tenant customers, to shipping new discovery and catalog capabilities in close partnership with product. You'll set direction, review designs and code, remove roadblocks, and grow the engineers on your team through coaching, feedback, and clear career development.
What You'll Do
Lead and grow a team of software engineers, owning hiring, onboarding, coaching, career development plans, and regular 1:1s and check-ins
Own project delivery for your team against the quarterly plan, and be accountable for the reliability and performance of the services you own (e.g. uptime and latency targets)
Review technical designs and code, and provide feedback grounded in a deep understanding of the Metadata product area and architecture
Drive the team to address technical quality — incidents, bugs, tech debt, and post-mortems — within SLA and metric targets
Partner with product and business stakeholders on planning, and maintain a realistic, prioritized feature and project backlog with a high completion rate
Contextualize and communicate the engineering vision and strategy to your team, and share the team's work and business impact with adjacent teams
Ensure engineering processes (e.g. FDLC) are implemented and consistently followed
Delegate effectively and build autonomy and a positive, high-trust culture within the team
Address performance issues and conflict promptly and fairly
Ensure your team uses AI tooling — IDE assistants like GitHub Copilot, coding agents like Claude Code, and conversational AI — to accelerate development and to author and review SDLC artifacts such as TDDs, PRDs, post-mortems, and test plans
Skills We're Looking For
Experience managing and growing a software engineering team (ideally a customer-facing product development team); including hiring, coaching, and running a full performance and career-development cycle
Strong technical foundation with the ability to review designs and code and make sound architectural trade-offs in a distributed, cloud-based systems environment
Track record of delivering complex projects on schedule while holding the team to high standards of quality, reliability, and performance
Experience owning production services and driving operational health — incident response, on-call practices, tech-debt reduction, and meeting SLAs
Ability to plan and prioritize with product partners, maintain a realistic backlog, and drive high sprint and quarterly completion rates
Communicates clearly and effectively across the team and with adjacent teams and stakeholders; keeps people well informed
Fluent in using AI code assistants, coding agents, and conversational AI (e.g. Claude, ChatGPT) to support the software development lifecycle, and able to establish those practices across a team
Bonus Skills
Experience building or operating metadata, catalog, lineage, or discovery/search systems
Experience with GraphQL APIs and high-throughput, multi-tenant data services
Familiarity with the analytics engineering workflow and the dbt ecosystem
Experience supporting enterprise or single-tenant customers with strict reliability and latency requirements
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
Oakland Pay Range
$186,701
—
$233,376 USD
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: San Francisco; Toronto; New York; Montreal; Seattle
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
Baseten's engineers want to work in an AI-first way. What's missing isn't enthusiasm — it's the platform underneath it. Today everyone assembles their own agent config, context files, and MCP servers, so the good patterns stay trapped in individual setups instead of becoming defaults everyone inherits.
You'll build that platform: the agent configurations tuned to our monorepo, the context and tooling layer that makes agents competent in our codebase, the evals that tell us which approaches actually work, and the rollout mechanics that get a new engineer productive with agents in week one.
You are not here to mandate how engineers use AI — you're here to make the good path the easy path. Success looks like teams adopting what you build because it beats what they'd cobble together themselves, not because a policy requires it. Platform engineer, not AI evangelist. Ship infrastructure, measure it, kill what doesn't work, let adoption be the referee.
The playbook for AI-first SDLC doesn't exist at any company yet. You'll write ours.
EXAMPLE INITIATIVES
Agent substrate — Repo-level context infrastructure that makes agents competent in our codebase (CLAUDE.md/AGENTS.md http://CLAUDE.md/AGENTS.md conventions, architecture and domain context, and the tooling to keep it accurate as code moves). Internal MCP servers giving agents scoped access to CI, observability, incident tooling, deployment state, and docs. Shared skills, subagents, and hooks that encode Baseten workflows. Sandboxed environments where agents can build and test safely.
The golden path — Project templates and onboarding that ship with AI tooling configured and working. Self-serve infrastructure so teams build their own agents without you as the bottleneck. Gateway, auth, cost controls, and audit logging for internal model access.
The feedback loop — Eval harnesses that answer "is this config better than that one" against real Baseten tasks, not vibes. Instrumentation of AI tool usage and its downstream effects on cycle time, review latency, and change failure rate. Honest reporting, including on what you built that didn't pan out.
Agents in the SDLC — Automation where agents earn their keep: PR review triage, test gap-filling, incident context assembly, migrations and refactors, codebase Q&A. Integrating agents into CI/CD with guardrails that make it trustworthy.
RESPONSIBILITIES
- Own the internal AI developer platform end to end — architecture, build, rollout, operation, measurement.
- Evaluate and integrate third-party AI coding tools (Claude Code, Cursor, Codex, and whatever ships next quarter), and build the context layer that makes them work against our monorepo.
- Build frameworks that let other engineers create their own agents without deep LLM expertise.
- Establish the evaluation practice for AI-assisted development at Baseten, and use it to drive investment decisions.
- Drive adoption through developer experience — good defaults, clear docs, low friction — not mandate.
- Embed with teams to find where AI genuinely unblocks them, then generalize those wins into platform capabilities.
- Own the safety layer: permissions, secrets handling, audit trails, cost management.
REQUIREMENTS
- Have 4+ years of relevant industry experience building and enabling AI native SDLC
- Strong proficiency in Python and/or Go, building tools other engineers depend on daily.
- Hands-on experience with LLMs and agent frameworks — tool calling, MCP, context management, orchestration, failure handling. You've shipped something agentic that real people used, not just prototyped.
- Deep personal fluency with AI coding tools and well-formed opinions about where they break down.
- Platform mindset: you build for adoption and self-service, treat internal engineers as customers, and would rather ship a good default than write a style guide.
- Developer tooling, CI/CD, and Kubernetes/Docker fundamentals.
- Comfort with ambiguity — this space invalidates its own best practices every few months.
- Excellent written communication. Much of your leverage is docs, templates, and examples that scale beyond conversations you're in.
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: San Francisco; Toronto; New York; Montreal; Seattle
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
Baseten is seeking talented and experienced Software Engineers to join our Platform team within the Infrastructure organization. As a member of Baseten's Platform Team, you will own the systems that let every engineer at Baseten prove their code works before it reaches production. Our product runs mission-critical AI inference for customers who measure downtime in dollars per second, which means our internal bar for correctness, performance, and failure tolerance has to be exceptional.
Your focus is the full testing stack: fast and reliable unit test tooling, integration harnesses that spin up realistic environments on demand, load and performance testing for GPU-backed inference workloads, and resilience testing that deliberately breaks things so our customers never have to find out what happens when a node dies mid-request. This is a builder role with org-wide leverage. You won't be writing tests for other teams — you'll be building the frameworks, harnesses, and feedback loops that make writing good tests the path of least resistance, and you'll set the standards for what "well-tested" means at Baseten.
RESPONSIBILITIES
- Own Baseten's testing strategy end to end — define the standards, the tiers, and the tooling that engineering teams build against.
- Build and maintain unit, integration, load and performance testing frameworks
- Design end to end test infrastructure that provisions realistic dependencies on demand — ephemeral Kubernetes namespaces, containerized service dependencies, etc.
- Build resilience and chaos testing capabilities: fault injection, network partition and latency simulation, pod and node failure scenarios, dependency degradation, and automated verification that our systems degrade gracefully and recover.
- Attack test suite reliability head-on — flake detection and quarantine, test impact analysis and selective execution, parallelization, and aggressive reduction of end-to-end CI wall time.
- Build observability into the testing layer itself: coverage reporting, test health dashboards, failure triage tooling, and clear signals about which areas of the codebase are under-tested.
- Create project templates and shared libraries so new services start with a complete testing setup on day one.
- Partner directly with product and infrastructure teams — embed where needed, understand their hardest testing problems, and turn one-off solutions into platform capabilities.
- Mentor engineers across the org on testing practice and raise the collective bar through code review, documentation, and internal advocacy.
REQUIREMENTS
- Strong proficiency in Go and/or Python, with hands-on experience building test tooling and libraries used by other engineers.
- Deep experience with testing frameworks and their internals — pytest, Go's testing package, testify, testcontainers, or equivalents — including the ability to extend them, not just use them.
- Experience designing integration test infrastructure for distributed systems, including ephemeral environment provisioning and dependency management.
- Practical experience with load and performance testing tools (k6, Locust, Vegeta, JMeter, Gatling, or similar) and the judgment to interpret results and drive action from them.
- Solid Kubernetes and Docker fundamentals — you can build test infrastructure that runs on and tests against real cluster environments.
- Advanced understanding of CI/CD, including how to keep large test suites fast, deterministic, and trustworthy at scale.
- A track record of measurably improving testing culture on an engineering team — you have opinions on what to test, what not to test, and where the ROI actually is.
- Are excited about building foundational infrastructure and are comfortable working independently on ambiguous, high-impact technical challenges
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: San Francisco; Toronto; New York; Montreal; Seattle
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
Baseten is seeking talented and experienced Software Engineers to join our Platform team within the Infrastructure organization. As an early member of Baseten's Platform Team, you will be pivotal in building internal infrastructure to support our engineering organization. You will own the deployment platform, release pipelines, and rollout safety mechanisms that allow engineers across Baseten to deploy changes rapidly while minimizing operational risk. Our mission is to make production deployments fast, safe, and increasingly autonomous.
If you are passionate about elegant solutions—like streamlined monorepos, lightning-fast CI pipelines, and thoughtfully designed shared libraries—you'll thrive at Baseten.
RESPONSIBILITIES
- Design and build continuous deployment infrastructure that safely rolls out changes across dozens of Kubernetes clusters and global regions.
- Develop systems for progressive delivery, including canary releases, staged rollouts, and automated rollback.
- Improve engineering velocity by reducing friction in the release pipeline and automating manual operational workflows.
- Work with product and infrastructure teams to ensure their services are deployable, observable, and resilient at scale.
- Implement and evolve deployment methodologies such as GitOps, infrastructure-as-code, and progressive delivery patterns.
- Build systems that automatically evaluate deployment health using metrics, logs, traces, and alerts to detect regressions and trigger safe rollbacks.
- Interest in building systems that support agent-assisted or autonomous deployment workflows using modern AI tooling.
REQUIREMENTS
- Strong-level proficiency in Go and/or Python.
- Have worked with Kubernetes-based deployment systems at scale
- Have experience building or operating continuous deployment platforms
- Are familiar with GitOps tooling such as ArgoCD or Flux
- Care deeply about safe production rollouts and minimizing blast radius
- Excellent developer tool culture with a focus on best practices. Bonus points if you have personally developed open-source developer tools.
- Are excited about building foundational infrastructure and are comfortable working independently on ambiguous, high-impact technical challenges
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: Hybrid - San Francisco, New York City
About Vercel:
Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.
Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.
About the role
The Next.js team builds the open source framework that powers millions of applications and shapes how developers build for the web. Our work sits at the intersection of React, framework architecture, developer experience, infrastructure, performance, and production reliability.
We are looking for an Engineering Team Lead to help build and lead a team working on Next.js. This is a hands-on player/coach role for an experienced engineer who wants to remain close to the code while helping a small team do its best work.
You will be an engineer first and a manager second. You will contribute directly to the framework, lead major technical initiatives, review code, debug complex production issues, and help make architectural decisions. You will also support the engineers around you through clear direction, thoughtful feedback, and practical coaching.
This is not a traditional people management role. You will spend the majority of your time on technical leadership and engineering execution. You should be comfortable owning difficult parts of the codebase while creating enough context and clarity for others to move quickly.
You will work closely with Product, Design, and engineers across Vercel to guide the evolution of Next.js across rendering, caching, routing, build systems, and developer tooling.
What you'll do
Build and ship Next.js:
Write production code, review pull requests, debug difficult issues, and contribute directly to the framework and its supporting systems.
Lead major technical initiatives:
Take ownership of complex projects from initial exploration through architecture, implementation, rollout, and production follow-through.
Set technical direction:
Make sound architectural decisions across rendering, caching, routing, build systems, runtime behavior, and developer tooling.
Stay close to real problems:
Investigate performance regressions, production failures, and developer pain points. Turn what you learn into practical improvements to the framework.
Raise the engineering bar:
Establish strong patterns for code quality, testing, performance, reliability, observability, and incremental delivery.
Coach through the work:
Help engineers grow through pairing, design reviews, code reviews, technical feedback, and shared ownership of challenging problems.
Provide focused people leadership:
Set clear expectations, give candid feedback, support career development, and help maintain a high-trust and accountable team.
Improve team execution:
Create lightweight planning and decision-making practices that clarify ownership, reduce unnecessary coordination, and help the team ship consistently.
Partner across Vercel:
Work with Product, Design, Infrastructure, Developer Experience, and other engineering teams so framework changes integrate cleanly across the Vercel platform.
Champion open source:
Work in public, engage thoughtfully with contributors, and balance community needs with the team’s product and technical priorities.
Help grow the team:
Participate in recruiting, assess technical talent, and help new engineers become productive in a complex codebase.
What you need
You have 8+ years of software engineering experience and remain highly effective as a hands-on engineer.
You have led engineers or small technical teams, whether as a team lead, tech lead, staff engineer, engineering manager, or founder.
You have recent experience writing, reviewing, and shipping production code. You are not looking to step away from engineering execution.
You have strong technical judgment across React, framework architecture, or the systems behind a large-scale open source project, including rendering, caching, routing, build tooling, and runtime behavior.
You can take a complex technical problem, form a clear point of view, write the critical code, and bring other engineers along with you.
You know when to lead from the front and when to create space for someone else to take ownership.
You have experience building products or infrastructure for developers and understand the quality, performance, stability, and usability standards this audience expects.
You think in systems and can guide a team toward clean abstractions, consistent framework patterns, and technical decisions that hold up at scale.
You are comfortable working through ambiguity and solving problems from first principles.
You balance speed and quality. You favor incremental delivery and real-world feedback while recognizing when foundational infrastructure requires deeper investment.
You communicate clearly in writing, facilitate productive technical debate, and make decisions when a path forward is needed.
You use AI tools in your own workflow and have informed opinions about how agentic products should work for developers.
Bonus if you have
Experience maintaining or contributing to a major open source project, particularly in the React or Next.js ecosystem.
Experience with compilers, bundlers, caching, rendering systems, or distributed infrastructure.
Experience leading a small, senior engineering team while continuing to make substantial individual contributions.
Experience forming a team or technical direction from zero to one.
Familiarity with the Next.js codebase, though this is not required.
Compensation & Benefits:
Competitive compensation package, including equity.
Inclusive healthcare package.
Learning and growth support, including mentorship and opportunities to attend events that build your network and skills.
Flexible time off.
The equipment you need to do your role, plus a work-from-home budget to outfit your space.
The San Francisco, CA base pay range for this role is $230,000 to $340,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside San Francisco may be adjusted based on employee location.
The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program, depending on the role. Your recruiter can share more details during the hiring process.
Disclosures:
Privacy:
Please review our
Job Applicant Privacy Policy
for more information on how we handle your data.
Equal Opportunity:
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
About our Machine Learning Business Banking team:
Our mission in Business Banking is to simplify banking for small businesses; making business banking fairer, simpler and more transparent. Monzo Business Banking is fast-growing, is the UK’s most recommended business account for overall service quality. We recently hit 1 million customers and are used by 1 in 6 UK SMEs. We want to help businesses spend less time on financial admin and more time focused on running and growing their business. We’re building intelligent, data-driven and AI/ML-enabled product experiences that help small businesses feel more in control, make better decisions, and get more value from Monzo. ML is at the core of how we build and scale our products, enabling Monzo to make better decisions, faster, and helping us serve businesses more effectively.
As a Lead Machine Learning Scientist in Business Banking, you’ll help build and ship models that power the next generation of Business Banking experiences. You’ll work closely with Product, Engineering, Design, Research, Data Science and Analytics Engineering to bring ML-enabled product capability into the heart of how we build for businesses. Whether it’s helping businesses understand their cash flow, reducing manual admin, surfacing the right insight at the right moment, or helping teams build intelligent product experiences responsibly, our work makes business banking smarter, simpler and more useful for SMEs.
What you'll be working on
As a Lead Machine Learning Scientist, you’ll be a technical leader and hands-on individual contributor, spearheading our ML and GenAI capabilities and shipping key models that powers magical Business Banking experiences. You’ll:
— Be one of the first ML Scientists in Business Banking, bringing leadership through ambiguity by adding structure and direction to our ML capabilities while staying agile and building momentum.
— Develop and deploy advanced ML models on our cloud-native data platform to serve hundreds of thousands of business customers.
— Partner with Product, data science and other stakeholders to identify the highest-impact opportunities, size impact, and define success metrics.
— Decide when to use ML, GenAI, or simpler approaches and be clear on trade-offs.
— Design robust evaluation and monitoring so we can ship responsibly and measure impact in production.
— Lead the design and implementation of batch and near-real-time models (e.g. LLM-powered experiences, predictive models, time-series forecasting).
— Collaborate closely with MLOps and Backend Engineering to operationalise models end-to-end and raise the bar on ML lifecycle rigor.
— Set technical standards, mentor others, and support experimentation and iteration.
You should apply if:
— What we’re doing here at Monzo excites you!
— You have a multiple year track record of excellence leading the development and deployment of advanced Machine Learning models to tackle real business problems, preferably in a fast-moving tech company.
— You have experience developing and shipping state-of-the-art ML models to production and delivering business impact.
— You're impact-driven and excited to own the end-to-end journey that starts with a business problem and ends with your solution having a measurable impact in production.
— You have a self-starter mindset; you proactively identify issues and opportunities and tackle them without being told to do so.
— You speak Python fluently and have extensive, hands-on experience with scikit-learn.
— You are comfortable using SQL, and keen to learn Go, which is used in many of our backend microservices.
— You’re comfortable working in a team that deals with ambiguity and have experience helping your team and stakeholders resolve that ambiguity.
— You want to be involved in building a product that small businesses use to run and manage their financial lives every day.
— You have a product mindset: you care about customer outcomes and you want to make data-informed decisions.
— You’re excited about fast-moving developments in Machine Learning and AI and can communicate those ideas to colleagues who are not familiar with the domain.
— You’re adaptable, curious and enjoy learning new technologies and ideas.
— You’re excited by the opportunity to help Business Banking evolve into AI and ML-enabled product capability.
— You can work closely with Product, Engineering, Design, Research and Data colleagues to shape product strategy, clarify trade-offs and build things that customers actually use.
— You’re thoughtful about responsible ML/AI; especially in financial products where trust, transparency and customer control matter.
Nice to haves:
— Experience working on personalisation, ranking, recommendation, forecasting, classification or decisioning problems for customer-facing applications.
— Experience working on ML systems for fintech, banking, accounting, payments, lending, invoicing, cash flow, tax, risk or business software.
— Experience with GenAI, LLMs, agentic workflows, retrieval, evaluation frameworks, or human-in-the-loop product experiences.
— Commercial experience writing critical production code and working with microservices.
— Experience designing experiments, A/B tests or other approaches to measure product and customer impact.
— Experience working in regulated environments or with products where explainability, auditability and customer trust are especially important.
The interview process:
Our interview process involves 3 main stages. We promise not to ask you any brain teasers or trick questions!
— 30 minute recruiter call
— 45 minute call with hiring manager
— Full Loop: ML Modelling Interview, Product & ML interview, Behavioural Interview, Leadership interview
Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on tech-hiring@monzo.com. Please also use that email to let us know if there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason.
What’s in it for you:
— We can help you relocate to the UK
— We can sponsor visas
— This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).
— We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
— Learning budget of £1,000 a year for training courses and conferences
— And much more, see our full list of benefits here
If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.
Veeva Systems is building the industry cloud for Life Sciences to help companies work in a more efficient and connected way. Consulting is changing, and Veeva Business Consulting was launched in 2019 and has grown quickly to a global organization of over 400 people. The team focuses on making the Life Sciences industry more efficient and effective through software, data, and consulting working together. The company expects significant growth in Business Consulting towards 2030 and is looking for great people to make it happen.
The Role:
We are hiring high potential people who are early in their careers and want to pivot into Life Sciences Consulting through our Master Class Program. This program is designed as an entry path to shape experienced professionals as Business Consultants capable of making an impact for the Life Sciences industry. Early in the program, you will own key workstreams on customer-facing engagements to create high-impact business solutions while collaborating with team members at all levels of Veeva. You will be given tools and resources to accelerate your consulting skills development.
Our Business Consulting team builds effective business and operational improvement strategies powered by Veeva’s unique industry insights and market-leading technology. Our offerings focus on speeding drug development, launching treatments more effectively, and shaping the best engagement for our customers.
Requirements:
Candidates should be graduating with an advanced degree or have 3-5 years of industry experience and be excited to pivot their career into consulting for a critical industry.
The anticipated start date is April 2027.
Work format: remote.
When applying, please indicate that you found the vacancy on Remocate.
Location: Berlin Office; Bosnia; Romania; Norway; Estonia; Latvia; Netherlands; Hungary; Portugal; Poland; Serbia; Germany; Austria; Finland; Albania; Lithuania; Ireland; Bulgaria; Denmark; Belgium; Czech Republic; Georgia; United Kingdom; Croatia; Spain; Greece
Workplace: Remote
The AI orchestration of your wildest imagination.
n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.
Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:
- Cultivated a community of more than 650,000 active developers and builders
- Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
- Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation
That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register http://app.n8n.cloud/register.
We’re in a defining moment of an incredible journey. Come and build with us.
🎯 Your main goal will be to shape and evolve the core platform architecture that powers n8n — creating scalable, configurable foundations across execution, infrastructure, and frontend platform so 80+ product engineers and our open-source community can build confidently across cloud and self-hosted deployments.
Working across our platform teams, you’ll bring architectural coherence to the systems they jointly own and help us make the right long-term technical decisions as n8n scales:
ARCHITECTURAL DIRECTION ACROSS CORE PLATFORM
- Drive architecture across the two Core Platform teams, ensuring execution, infrastructure, data, and frontend platform systems evolve as a coherent whole rather than independent components.
- Design highly adaptable backend foundations that support different workloads, deployment models, shared product team needs, and future scale without creating unnecessary complexity.
- Partner with the FE platform workstream on core canvas architecture, real-time communication, performance, plugin contracts, and other platform primitives used by product teams.
EXECUTION, DISTRIBUTED SYSTEMS & DATA FOUNDATIONS
- Evolve core subsystems including durable workflow execution and state, orchestration, queue and task distribution, worker management, scheduling, and horizontal scaling.
- Design for correctness and resilience across distributed environments, including failure modes, idempotency, state transitions, tenant isolation, and reliability guarantees.
- Shape our data and persistence architecture, including database scaling, sharding, migration strategies, deployment abstractions, and long-term operational maintainability.
PLATFORM ARCHITECTURE & ENGINEERING ENABLEMENT
- Lead consequential technical decisions through clear proposals and RFCs, making trade-offs explicit and aligning engineers and stakeholders around durable solutions.
- Define stable platform interfaces and abstractions that reduce coupling, support safe migrations, and make the platform easier for feature teams to build on.
- Mentor engineers across all engineering teams through design reviews, pairing, and technical guidance, raising the bar for architecture, system design, and maintainability.
REQUIREMENTS
MUST-HAVES
- 🏗️ Staff-level architectural ownership: You have a track record of leading architecture across multiple systems or teams, including migrations, re-architectures, or foundational platform initiatives with long-term organizational impact.
- 🧠 Systems thinking: You reason deeply about invariants, correctness, failure modes, boundaries, and trade-offs, and you’re comfortable making decisions where there is no obviously perfect solution.
- ⚙️ Configurable systems at scale: You’ve designed highly configurable, adaptable systems that serve multiple use cases or operating modes without becoming brittle or excessively complex.
- 🌐 Distributed systems depth: You’ve designed and operated distributed systems involving concepts such as asynchronous processing, idempotency, state machines, queues, consistency, and resilience.
- 🗄️ Data architecture at scale: You’ve worked on data-intensive systems where persistence, performance, isolation, migrations, and operational reliability were meaningful architectural concerns.
- 🛠️ TypeScript & Node.js depth: You have strong TypeScript experience and have built substantial backend systems with Node.js beyond conventional CRUD applications.
- 🤝 Cross-team technical leadership: You influence through technical judgment, clear communication, RFCs, design reviews, and mentorship, helping multiple teams converge on better solutions without relying on formal authority.
- 🧱 Platform enablement mindset: You care about creating clear contracts, abstractions, and developer experiences that allow other engineers to move faster and more safely.
- 🧹 Long-horizon engineering: You’re energized by modularization, migrations, refactoring, and evolving existing systems while keeping the product and engineering organization moving.
NICE-TO-HAVES
- 🧰 Workflow, orchestration or devtools experience: You’ve worked on workflow engines, orchestration platforms, developer tools, or infrastructure-heavy SaaS products.
- 🖥️ Frontend platform architecture: You’ve worked with architecture-heavy frontend systems such as canvas applications, plugin systems, real-time applications, web workers, or complex rendering environments.
- 🧾 Durable execution patterns: You’ve designed or operated systems using event sourcing, sagas, durable execution, or related state-management patterns.
- 👥 Multi-tenant architecture: You’ve designed systems where tenant isolation, resource management, data boundaries, or noisy-neighbour concerns were important.
- 🌍 Open-source experience: You’ve contributed to or maintained open-source software and understand the additional pressure around public contracts and backward compatibility.
- 📈 Large-scale SaaS exposure: You’ve operated systems at meaningful scale or worked in environments where reliability and architectural decisions had broad customer impact.
- 🧩 Monolith → modular migrations: You’ve decomposed monolithic systems or led incremental architectural migrations without preventing product teams from continuing to ship.
- ☁️ Multi-deployment awareness: You’ve designed products that need to work consistently across both managed cloud and self-hosted environments.
- 🔭 Observability mindset: You think about instrumentation, debugging, incident response, rollout safety, and operability as part of system design rather than an afterthought.
- 🧪 Strong CS grounding: You bring deep knowledge of distributed systems concepts, consistency models, consensus, formal methods, or similarly rigorous approaches to system correctness.
Why join us?
At n8n, you’ll work on the foundations that almost every product experience depends on. You’ll have influence across two Core Platform teams, helping shape how our execution engine, infrastructure, data architecture, and frontend platform evolve together as both our product and engineering organization scale.
This is a Staff role with real architectural leverage: you’ll tackle problems that span team boundaries, evolve systems that already operate at meaningful scale, and create platform capabilities that make 80+ engineers more effective. You’ll do that in a remote-first environment that values autonomy, thoughtful experimentation, and engineers who influence through strong technical judgment rather than hierarchy.
Sound like the kind of platform challenge you want to own?
Apply now — and help us build the future of automation.
n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We can sponsor visas to Germany; for any other country, you need to have existing right to work.
Our company language is English.
You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n https://www.notion.so/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35?pvs=21 (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).
Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.
BENEFITS
- Competitive compensation 💸 – We offer fair and attractive pay.
- Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
- Work/life balance 🏖️ – We work hard but ensure you have time to recharge:
- Europe: 30 days of vacation, plus public holidays wherever you are.
- US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
- Health & wellness 🩺 –
- Europe: We provide benefits according to local country norms.*
- US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
- Future planning 💰 –
- Europe: We provide pension contributions according to local country norms.*
- US: 401(k) retirement plan with a 4% employer match.
- Financial security 🛡️ –
- Europe: We provide benefits according to local country norms.*
- US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
- Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
- A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
- Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
- Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.
- Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.
*Country and/or State specific details provided in your employment agreement.
Bengaluru, Karnataka, India, APAC
Ramat Gan, Israel
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
ГибридSan Francisco; New York; We welcome candidates from non-traditional backgrounds who have built strong writing, market judgment, and strategic thinking plus execution skills, whether that comes from product marketing or another field
УдалённоseniorRemote - US
УдалённоRemote - Japan
seniorEMEA Remote
ГибридNew York, NY (HQ); San Francisco, CA; Relocation expense coverage to NYC or SF (if needed)
ГибридleadHo Chi Minh; Hanoi
УдалённоheadRemote
Oakland, California, United States
ГибридSan Francisco; Toronto; New York; Montreal; Seattle
ГибридSan Francisco; Toronto; New York; Montreal; Seattle
ГибридSan Francisco; Toronto; New York; Montreal; Seattle