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Location: Tokyo, JP About the Role Miro is looking for an exceptional General Manager to lead our Japan business. Japan is one of Miro's fastest-growing markets, and that growth is about to accelerate: we've made a significant recent investment in a Japan Data Center, removing a long-standing barrier for enterprise customers and opening the door to a new tier of commercial ambition. This is a business catalyst role. We need a senior executive who can drive an ambitious commercial agenda while building a team and culture strong enough to carry it, for our people and for the customers we serve. This person earns trust quickly, leads with transparency, and represents Japan credibly inside a global organization while being the external face of Miro Japan. You'll lead a team that understands customers' most strategic challenges, knows exactly who the key stakeholders are, and helps those customers transform their business with Miro, all while building a Tokyo hub that people are proud to belong to. What you’ll do Commercial Leadership ● Set the strategy for Japan's High Touch Sales organization and own its execution with clear accountability. ● Own an ambitious, sustainable growth target for the region. ● Win new logos, particularly lighthouse accounts, and drive wall-to-wall expansion across the existing customer base. ● Build effective co-sell motions with partners: new logo acquisition into TSE-listed parent companies, and expansion into their subsidiaries. ● Act as a trusted Miro expert for enterprise customers, credible with practitioners and executives alike. People & Culture Leadership ● Build a Tokyo hub culture grounded in transparency, strong team dynamics, accountability, and psychological safety. ● Lead and develop a multi-layered team, visibly investing in coaching and growth. ● Act as a genuine bridge between Japan and JAPAC/global leadership, translating strategy and context in both directions. ● Be an active, engaged member of the regional senior leadership team as well as the cross functional global leadership team. ● Hold the standard we hold every leader to: how you lead people matters as much as the results you deliver. What you’ll need Experience & Track Record ● 15+ years of experience across direct and partner-led sales. ● A proven track record in direct SaaS sales within enterprise segments. ● A demonstrable partner sales track record, including co-sell motions for new logo acquisition and subsidiary expansion into TSE-listed groups. ● Experience leading through a layer of management, leading people managers rather than only individual contributors, across a growing team of 20+. ● Country Manager or GM experience in a global company is a strong plus, as is a background in SaaS, PLG, or collaboration software. Leadership & Culture ● A track record of building trust with your team, stakeholders, peers, and customers. ● Demonstrated ability to build or turn around team culture, backed by concrete examples of impact. ● Strong experience operating in a global, matrixed organization and working well amid ambiguity. ● A consistent, accountable, and transparent leadership style. ● A genuine investment in developing talent, evidenced by people on your team who grew and excelled under your leadership. What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board . #LI-YN1 About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! Check out more about life at Miro: Youtube: https://www.youtube.com/@lifeatmiro Blog: https://miro.com/careers/life-at-miro/all/ Instagram: https://www.instagram.com/mirohq/ At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here .

Задачи: — развитие и администрирование технической инфраструктуры компании; — сложные доработки и интеграции GetCourse через API; — разработка и поддержка сайтов на Tilda (Zero Block, интеграции); — работа с собственной CRM компании (EVAMIND); — управление доступами, резервным копированием и информационной безопасностью; — оптимизация технических процессов и внедрение новых технологий; — постановка и контроль задач техническому специалисту; — взаимодействие с отделами маркетинга, продаж и клиентского сервиса. Требования: — уверенное знание GetCourse; — опыт работы с API и интеграциями; — уверенное владение Tilda; — понимание DNS, SSL, доменов, Google Workspace; — опыт работы с CRM (Bitrix24, amoCRM или аналогами); — системное мышление и опыт управления техническими процессами; — активное использование AI-инструментов в работе. Будет преимуществом опыт работы с Claude Code, Figma, Miro, n8n, Make или Zapier.

Требования к специалисту: — Опыт анализа сложных внутренних B2B- или enterprise-продуктов. — Умение проводить интервью и рабочие сессии с пользователями и стейкхолдерами. — Опыт моделирования процессов в BPMN. — Умение описывать User Story, Use Case и Job Story, не подменяя проблему заранее выбранным решением. — Уверенное владение UML: sequence, activity и state diagrams. — Умение проектировать ER-модели, связи one-to-many и many-to-many, справочники и жизненный цикл сущностей. — Понимание REST API, HTTP methods и status codes, JSON, OAuth, OpenAPI/Swagger. — Знание SQL на уровне самостоятельной проверки данных и анализа поведения системы. — Опыт работы с системами управления задачами и документацией уровня Tracker/Jira и Wiki/Confluence. Будет преимуществом: — Опыт в legal tech или автоматизации юридических процессов. — Опыт развития low-code/no-code, CMS, CRM, BPM или metadata-driven платформ. — Опыт интеграций с корпоративными трекерами, хранилищами данных, workflow-системами, мессенджерами и secret storage. — Опыт интеграции AI/LLM-функций, включая ограничения моделей, обработку ошибок и контроль качества результата. — Навык быстрого прототипирования интерфейсов и пользовательских потоков (Figma, Miro). Задачи: — Выявлять проблемы и потребности юристов, администраторов портала и других внутренних пользователей. — Описывать текущие и целевые бизнес-процессы, роли участников, правила и исключения. — Переводить бизнес-требования в системные требования для frontend, backend, API, данных и интеграций. — Описывать API-контракты, структуры запросов и ответов, валидации, коды ошибок и правила авторизации. — Декомпозировать инициативы на задачи, которые можно независимо оценить, реализовать и проверить. — Готовить acceptance criteria, happy path, альтернативные, негативные и граничные сценарии. — Участвовать в приёмке, проверять реализацию относительно требований и сопровождать релиз.

Location: Remote (Poland) Workplace: remote ELEKS Project Management Office is looking for a Senior/Middle Project Manager in Poland, Croatia, or other European countries, with business‑fluent German language skills. ABOUT CLIENT   ABOUT PROJECT ELEKS is starting a new collaboration with University Medicine in Germany. The project focuses on the digital transformation of the public website and intranet, including the introduction of a new content management system, migration of existing content, and transition into ongoing service operations. REQUIREMENTS At least five years of proven professional experience as a Senior Project Manager in complex digital, web, portal, or CMS projects. At least three years of practical experience as a Scrum Master or Agile Coach. Proven experience in change management and supporting organizational transformation initiatives. Experience managing agile, traditional, and hybrid project delivery models. Solid practical knowledge of Scrum, Kanban, or comparable agile methodologies. Experience with sprint planning, reviews, retrospectives, backlog management, and agile reporting formats. Experience in schedule, budget, quality, risk, dependency, and escalation management. Experience leading and coordinating interdisciplinary and geographically distributed teams. Strong communication skills with executive management, project leadership, business stakeholders, IT, data protection, information security, and external service providers. Hands-on experience with Jira, Confluence, Microsoft Project (or similar planning tools), and Miro. Business-fluent German language skills, minimum C1 level. Very good English language skills for collaboration with international project teams. Reliable availability during the agreed CET/CEST core working hours. Willingness and confirmed availability for approximately ten on-site meetings with the client in Magdeburg during the project duration. RESPONSIBILITIES Overall responsibility for operational project management and coordination of all involved project teams. Central point of contact for the customer/client. Creation and maintenance of the project management plan, milestone plan, and communication plan. Management of scope, schedule, budget, quality, resources, and dependencies. Establishment and continuous maintenance of the RAID log (Risks, Assumptions, Issues, and Dependencies). Coordination of collaboration between the client, business departments, UX/UI, business analysis, development, quality assurance, DevOps, and other stakeholders. Preparation and facilitation of sprint planning sessions, sprint reviews, retrospectives, and other agile ceremonies. Ensuring transparent and iterative project progress. Conducting daily internal status alignment meetings. Preparation of a weekly written status report. Preparation and facilitation of status meetings, steering committee meetings, and escalation meetings. Stakeholder, risk, change, issue, and escalation management. Management of requirements, decision-making, acceptance, and release processes. Coordination of quality assurance, user acceptance testing (UAT), approvals, go-live, and hypercare activities. Supporting the organization in introducing new processes, systems, and ways of working. Ensuring compliance with contractual, regulatory, data protection, and security requirements. Participation in required on-site meetings in Magdeburg.

Location: London Workplace: Hybrid Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. ABOUT THE ROLE Almost any company can produce training video at scale today. Almost none can tell you whether it actually made someone better at their job. We're building the product that closes that gap: an agentic, real-time experience where people practice live, dynamic scenarios, and where organizations finally get genuine signal on readiness, instead of a metric tied to course completion. This is a zero-to-one bet on what comes after content, which is practice, and proof. You'll own one of two of the domains inside that bet, Surveys and Guidance, from strategy through ship. WHY NOW Real-time, agentic AI has only just become good enough to hold a convincing live scenario, and to make sense of what happens inside one. The window to define this category is open now, and we intend to own it. THE PROBLEM YOU'RE SOLVING Today, the most a company can do to check whether someone has genuinely learned something is watch them complete a module or pass a quiz. The behaviors that matter in real roles, in real moments, are rarely tested reliably, and what comes back to the business is a thin, lagging signal. We have the underlying technology to change that. What we need is a product manager who can turn it into something an enterprise will use to prepare its people, and that an end user actually wants to engage with, across two connected domains: - Surveys - capturing structured, trustworthy signal at scale: how people feel, how they're performing, and where the gaps are. - Guidance - giving people direction in the moment they need it, live and in context, rather than as a debrief after the fact. Both sit inside the same bet: give organizations proof of readiness, not just proof of attendance. WHAT YOU'LL BE DOING - Owning the multi-quarter strategy for Surveys and Guidance, setting the direction, identifying the right problems to solve, and making the trade-offs needed to deliver against them. - Defining and evolving the success metrics for both domains, and connecting product outcomes directly to commercial results: retention, expansion, and revenue impact. - Getting close to the customers who matter most: understanding how they think, where current tools leave them exposed, and translating that into a product direction others can act on. - Driving a shared understanding of where these product areas are going and why. Engineering, design, R&D, and commercial counterparts should all be able to articulate the strategy and the reasoning behind it. - Producing written narratives, strategy docs, and PRDs, that move decisions forward and give your team the context to build the right thing without a follow-up conversation. - Balancing short-term delivery with long-term product health: scoping to reflect execution risk, hitting milestones predictably, and iterating based on evidence rather than opinion. - Contributing to improvements in product practice across the team, and actively participating in PM hiring. WHO YOU ARE You've owned a critical product domain before, one where the stakes were real and the strategy was yours to set, not just execute. You're comfortable operating with autonomy on the what, not just the how, and you have a track record of connecting product decisions to commercial outcomes. You understand that zero-to-one products in complex domains require you to hold two things at once: the discipline to deliver predictably in the short term, and the judgment to make the right long-term bets while the evidence is still forming. You don't wait for a clean brief. You identify the right problems, form a view, and bring others along. You're a strong written communicator. Engineering and design partners, commercial leads, and senior leadership should all come away from your docs and updates with a clear understanding of where the domain is going and why, without needing to ask. You care about the quality of the experience. Real-time, agentic products are unforgiving, and you hold a high bar for what "good" feels like, for the user in the moment and for the customer looking at outcomes. YOU MAY BE A GOOD FIT IF YOU BRING - Significant experience in product management, with direct experience owning a critical product domain: setting strategy, not just executing it. - A track record of connecting product outcomes to commercial results: ARR, retention, expansion, or equivalent. - Experience with zero-to-one product development in a complex, experience-driven space. You've navigated the ambiguity of a zero-to-one build and have the scar tissue to show for it. - Experience building agentic or AI-powered products. You understand what makes real-time AI interactions feel natural, and what breaks them. - Strong written communication: strategy docs, PRDs, and decision memos that others can act on without a follow-up conversation. - Experience working alongside enterprise buying motions. You'll be close to the commercial team, and that context matters. We encourage you to apply even if you don't meet every point above. Strong candidates rarely match a list exactly, and we'd rather hear from you. LOCATION Flexible, hybrid role based from our London office. OUR CULTURE At Synthesia we’re passionate about building, not talking, planning or politicising. We strive to hire the smartest, kindest and most unrelenting people and let them do their best work without distractions. Our work principles serve as our charter for how we make decisions, give feedback and structure our work to empower everyone to go as fast as possible. You can find out more about these principles here. https://www.notion.so/How-we-work-at-Synthesia-f794caa72f8446efb6be22b551ce0fa2?pvs=21   GLOBAL BENEFITS: - You will be compensated well with a generous salary and equity. - You get 25 days of annual leave + local holidays. - Regular team offsites where you’ll get to collaborate with the product & engineering team in person. - Work from home budget - Work from anywhere policy of 60 days per year - Generous referral scheme - Enhanced parental leave - maternity leave includes 16 weeks at full pay, and paternity leave includes 5 weeks at full pay (if your country’s government scheme offers more generous support, you receive whichever is greater - our enhanced policy or the local statutory benefit)   BENEFITS SPECIFIC TO UK: - Private healthcare via AXA for you with a discount for dependants - 5% pension match - Team lunches Tuesday-Friday in the office - Flexible, hybrid role based from our London office.

Location: Tokyo, JP About the Team The Strategic Accounts team’s mission is to make Miro the nerve center for innovation inside the world’s largest companies. We partner with Fortune 500 and Global 2000 enterprises to help them accelerate product development, improve cross-functional alignment, and transform how teams move from strategy to execution. This team sits at the center of Miro’s evolution from a collaboration product to an AI-powered innovation workspace. Our Strategic AEs operate as account CEOs, leading cross-functional account teams across Solution Engineering, Customer Success, Value Advisory, Professional Services, Product, Marketing, Partners, and executive leadership. About the Role Winning in Strategic Accounts is not about managing a territory or closing isolated deals. It is about building multi-year account strategies, identifying the customer’s most important business initiatives, and expanding Miro into mission-critical workflows across Product, Engineering, Design, IT, Operations, and transformation teams. As a Strategic AE, you will own a focused portfolio of Miro’s largest enterprise customers. You will be expected to understand each account’s industry context, operating model, executive priorities, political landscape, renewal dynamics, and expansion potential. You will create pipeline through disciplined account-based execution, build executive alignment around measurable outcomes, and orchestrate Miro’s internal resources to turn strategic opportunities into durable enterprise partnerships. What You’ll Do → Own a portfolio of named strategic accounts Develop and execute deep account strategies across 3–10 global enterprise customers. Identify priority business initiatives, critical workflows, executive buyers, Champions, renewal moments, competitive risks, and multi-product expansion opportunities. → Drive workflow-led expansion Position Miro around high-value enterprise workflows such as product strategy, roadmapping, customer discovery, prototyping, planning, agile execution, technical diagramming, portfolio visibility, and innovation governance. Connect Miro’s platform to measurable customer outcomes, including faster product cycles, stronger alignment, improved productivity, and better execution across distributed teams. → Build executive alignment and business cases Engage senior leaders across Product, Engineering, Design, IT, Transformation, Finance, and the C-suite. Create compelling business cases that tie Miro to named customer initiatives, quantified pain, strategic priorities, and long-term value realization. → Orchestrate complex account teams Lead cross-functional PODs across Solution Engineering, Customer Success, Value Advisory, Professional Services, Product, Marketing, Partners, BDRs, and senior leadership. Align the team around clear account objectives, executive engagement plans, validation events, and expansion plays. → Create and manage strategic pipeline Maintain a disciplined account-based pipeline generation motion. Use executive outreach, customer workshops, field marketing, partner collaboration, BDR support, and renewal planning to stay multiple quarters ahead on pipeline coverage. → Operate with rigorous sales discipline Apply MEDDPICC and Command of the Message at an expert level. Build customer-validated problem statements, develop real Champions, secure Economic Buyer access, quantify business impact, and use mutual plans to drive complex opportunities forward. → Shape how Miro wins in the enterprise Bring field intelligence back to Product, Marketing, Customer Success, and leadership. Help refine Miro’s enterprise narrative, identify repeatable expansion patterns, mentor peers, and contribute to regional go-to-market strategy. What You’ll Need 10+ years of SaaS sales experience , including significant experience selling to Fortune 500 / Global 2000 enterprises with 10,000+ employees. Proven track record of pipeline creation and deal closing through new business acquisition (Self-Sourcing / Outbound) in a B2B environment. Proven success owning a small number of strategic named accounts and driving complex expansion motions across multiple business units, geographies, personas, and executive stakeholders. Track record closing and expanding $250K–$1M+ enterprise opportunities, ideally including multi-product, multi-year, or transformation-oriented deals. Strong ability to build executive relationships across Product, Engineering, Design, IT, Transformation, Finance, and C-level stakeholders. Deep MEDDPICC and Command of the Message discipline, including strong qualification, Champion development, Economic Buyer engagement, quantified pain, decision-process management, and value-based selling. Experience orchestrating cross-functional deal teams across SE, CS, Services, Value Advisory, Product, Marketing, Partners, BDRs, and executive sponsors. Strong account planning discipline, with the ability to translate customer strategy into named initiatives, workflow opportunities, stakeholder maps, pipeline plans, and measurable expansion outcomes. Comfort operating in complex, ambiguous enterprise environments where success requires persistence, business acumen, internal leadership, and the ability to create belief with both customers and internal teams. AI fluency and curiosity, with a track record of leveraging AI tools to improve account research, stakeholder mapping, territory strategy, opportunity planning, customer insights, and overall sales productivity. What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board . #LI-YN1 About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! Check out more about life at Miro: Youtube: https://www.youtube.com/@lifeatmiro Blog: https://miro.com/careers/life-at-miro/all/ Instagram: https://www.instagram.com/mirohq/ At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here .

Задачи: — придумывать и защищать визуальные концепции: брендинг, упаковка, веб — руководить командой дизайнеров, проводить брейнштормы — внедрять нейросети в дизайн-процессы команды — презентовать решения клиентам и работать с обратной связью — принимать макеты перед сдачей и следить за сроками — ставить ТЗ подрядчикам Требования: — разносторонний опыт: брендинг, упаковка, веб, реклама — опыт в премиум-сегменте будет плюсом — уверенно работаете с нейросетями (ChatGPT, Nano Banana, Midjourney, Flux, Firefly и др.) и можете показать кейсы — профильное образование — Adobe, Corel, Figma, Miro, Tilda на продвинутом уровне — понимаете тренды и умеете применять их на практике Условия: — Формат работы: полностью удалённо — самозанятость или ИП — оплата по договорённости, свои ожидания укажите в анкете — оплачиваем необходимый рабочий софт.

Задачи: — анализировать потребности бизнеса, формировать требования и развивать продуктовый функционал; — исследовать рынок и клиентское поведение, находить точки роста для продуктов; — анализировать бизнес-показатели и готовить выводы для принятия решений; — разрабатывать концепции новых продуктовых направлений; — визуализировать данные и готовить презентации для команд и руководства. Требования: — уверенно владеть MS Excel; — уметь готовить структурированные презентации в PowerPoint и понятно визуализировать выводы; — знать SQL; — понимать основы экономики бизнеса и уметь работать с метриками; — структурно подходить к решению задач, уметь аргументировать выводы и взаимодействовать с командами. Будет плюсом: — опыт работы с Think-cell, Jira, Confluence или Miro; — участие в кейс-чемпионатах; — знание английского языка на уровне B2 и выше. Условия: — зарплата 90 000 рублей до вычета налогов; — гибридный формат работы; — работа с наставником и личный трек обучения.

Задачи: — Делать веб-направление yota.ru лучше и прибыльнее, а клиентов — счастливее — Управлять полным жизненным циклом фич – от формулировки и валидации бизнес-гипотезы до оценки реального экономического эффекта — Выступать связующим звеном между бизнесом, маркетингом, внешними партнёрами, дизайнерами и командой разработки в процессе проработки фичей — Формировать и приоритизировать бэклог задач, управляя ожиданиями стейкхолдеров и находить баланс между скоростью, качеством и бизнес-ценностью — Работать над ростом целевых метрик и оценивать вклад от запуска новых фичей и внедряемых изменений — Выдвигать гипотезы, проводить исследования и A/B-тесты, искать слабые места в сценариях и точки роста — Погружаться в технические аспекты реализации, тестировать новые фичи, контролировать качество и проверять разметку аналитики перед выкаткой — Быть в курсе трендов телеком-рынка и финтеха, предлагать решения на опережение Требования: — Опыт в продуктовом менеджменте в веб-продуктах и приложениях с высоким трафиком от 3 лет — Data-driven мышление: работа с воронками данных, умение делать выводы и принимать решения на основе цифр — Структурировать хаос: переводить бизнес-запросы в пользовательские сценарии и продуктовые требования — Объяснять сложное простым языком, доносить результаты своей работы, отстаивать решения, предлагать альтернативы, слышать оппонентов и находить общий язык — Отстаивать интересы пользователей и отказываться от инициатив, ухудшающих UX и не имеющих экономического обоснования — Контролировать качество реализации: тестировать фичи и разметку аналитики — Опыт взаимодействия с командой разработки от 3-х лет (дизайнеры, системные аналитики, бэкенд и фронтенд разработчики, тестировщики) — Опыт работы с Jira, Figma, Miro, Яндекс Метрика Условия: — Трудоустройство в аккредитованную ИТ-компанию ООО «МегаТех»

Location: Atlanta, GA (Hybrid) The Position CallRail is looking for a Senior Product Manager to own one of our most important integration domains — either our ad platform integrations (Google Ads, Microsoft Advertising, Meta) or our CRM integrations (Salesforce, HubSpot, and the vertical systems our customers run their businesses on). These integrations are where CallRail's data becomes real value for customers: closing the loop between a phone call and the ad that drove it, or pushing conversation intelligence into the system a sales team actually works in. You'll lead the strategy for your domain and own that surface end to end, and partner with the other integrations PM on the shared patterns — data sync, authentication, webhooks, and third-party APIs — so the portfolio stays coherent. Your integrations are also the foundation other teams build on — including Voice Assist , where what our AI agents can do for a customer depends directly on what your integrations can read and write. We're looking for someone who is genuinely AI-fluent — both in how they work and in what they build. The integration landscape is changing fast: platforms are exposing agent-accessible interfaces, customers expect setup and mapping to be intelligent rather than manual, and the PMs who move fastest are the ones using AI as a daily tool rather than a talking point. You don't need to be an ML engineer. You do need to reach for AI first and have opinions about where it helps and where it doesn't. This role suits a self-motivated PM who thrives at both setting product direction and rolling up their sleeves to deliver results with engineering. What You'll Do Own your integration domain Define and own some of our largest core integrations, aligning them with business goals, customer needs, and strategic partnerships. Take the integrations customers already depend on past MVP — fill functional gaps, expand data coverage, and make them genuinely good rather than merely connected. Own how customers experience your domain: how they discover, connect, configure, and troubleshoot the integrations you're responsible for. Lead discovery with customers, partners, and internal teams to validate problems before scoping solutions. Lead the strategy Lead the product strategy for your integration domain — synthesizing input from Partnerships, business strategy, and customer signal into a clear point of view, and driving alignment on it across the org. Partner with the other integrations PM on the shared design patterns every integration inherits — data sync, authentication, webhooks, and third-party APIs — and make sure the next integration is cheaper to build than the last. Stay current with partner platform roadmaps and the shifting privacy and measurement landscape, and bring a point of view on what it means for our customers. Bring AI into the product Identify where AI meaningfully improves the integration experience — intelligent field mapping, automated setup and diagnostics, enriched data pushed into partner systems, self-healing syncs — and build the case for what's worth investing in. Shape how CallRail's integration data is consumed by AI agents and assistants, as customers increasingly expect their systems to be queryable and actionable by AI rather than only by humans. Know the difference between an AI feature that holds up in production and one that demos well, and be willing to say so. Prioritize and measure Monitor success metrics, product health, and user feedback, and use them to continuously refine your domain. Make the call on sequencing net-new work against fixes and migrations, and be able to explain that call to anyone who asks. Keep the unglamorous half of integration work — bugs, migrations, reliability — visible and scheduled rather than invisible and endless. Cross-functional Partner with other product teams whose features depend on your integrations — most often Voice Assist , where the quality of a CRM or scheduling integration directly determines what our AI agents can actually do for a customer. Treat your domain as a platform other teams build on, and sequence your roadmap accordingly. Work closely with Product Design on the integration experience — setup and authentication flows, field mapping, error and reconnection states — where most of the design difficulty is in making genuinely complex configuration feel simple. Write clear, actionable epics, user stories, and acceptance criteria with real technical context and edge cases identified up front. Partner with Marketing, Sales, and Customer Experience on launches, enablement, and adoption of new integrations. Close the loop with Support — turn ticket patterns into prioritized work, and give them answers and workarounds in the meantime. Represent the integrations domain in planning cycles, executive updates, and cross-functional initiatives. What You'll Need 5+ years of product management experience , with 2+ years focused on integrations, partner ecosystems, or platform-oriented work. Demonstrated AI fluency in your day-to-day practice. You use AI tools to accelerate research synthesis, competitive analysis, spec drafting, data exploration, and prototyping — and you can speak specifically about what you've changed in how you work, not just which tools you've tried. A track record of shipping B2B SaaS integrations end to end—CRMs, ad platforms, marketing automation, analytics, or communication tools. Martech experience is preferred. Strong technical fluency. You read API documentation comfortably, reason about data models and auth flows, and scope edge cases with engineers without needing a translator. Deep API design experience isn't required, but you need to know this territory well enough to make good calls about rate limits, sync behavior, and failure modes. Proven ability to manage complex product surfaces across partner APIs, webhooks, OAuth, and data syncing. Experience building product surfaces that other product teams depend on — negotiating roadmaps with peer PMs, making commitments you can keep, and saying no in a way that keeps the relationship intact. Ability to prioritize clearly across business goals, customer needs, and technical feasibility, and to explain your reasoning to both engineers and executives. Comfort working directly with Support, Sales, and Marketing — turning their signal into prioritized work and keeping them informed without being asked twice. Experience in Agile teams working closely with engineers and designers. We flex to optimize how the team works best together. Excellent written and verbal communication skills. Integration decisions live or die by how well they're documented. Familiarity with tools we use: Jira, Confluence, Miro, Looker, Fullstory, Figma. Nice to Have Hands-on experience with ad platform measurement — offline conversion imports, value-based bidding, consent and privacy changes, and how signal loss affects attribution. Hands-on experience with CRM data models and lifecycle — lead and contact objects, custom fields, activity logging, and the realities of syncing into a customer's existing workflow. Experience shipping an AI-powered feature to production and owning its quality, cost, and evaluation over time. Experience with MCP, agent frameworks, or designing APIs intended for AI consumption. Experience in marketing tech, communications tools, or call tracking ecosystems. Background working with public APIs and/or developer experience tools. Working With AI at CallRail AI is core to how our product team operates, and we expect it to be core to how you operate. We use Claude across discovery, spec writing, data analysis, prototyping, and internal tooling, and we're actively building AI capabilities into the product itself. In this role you will: Use AI daily as a working tool — clustering support tickets to find the real bug patterns, drafting and pressure-testing specs, exploring integration data, and building throwaway scripts and prototypes to answer questions faster than a meeting could. Build your own leverage rather than waiting for it — writing Claude skills, agents, and internal workflows that make you and your team faster. Think about CallRail's platform as something AI agents will consume, not just humans. MCP servers, agent-friendly API design, and tool-calling patterns are increasingly part of what a modern integrations platform is expected to offer, and you'll help shape our point of view there. Stay genuinely current. The tooling changes every few months, and we want someone curious enough to keep up and pragmatic enough to know when a new tool actually helps. We're looking for evidence that you've already changed how you work because of these tools — not just enthusiasm about them. If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience. Additional Perks Healthcare (one option covered at 100% for employees), Dental & Vision Coverage Competitive HSA with company matching Paid parental leave Flexible vacation policy 401K options with company dollar-for-dollar match Employee stock options available from day one $2,000 annual educational allowance Catered lunch every Tuesday * an in-office perk MARTA transportation or office parking expenses covered Employee charitable donation company match, up to $500 annually Regular company outings and events Hybrid work options with $500 office stipend to set up your home office Designated bike storage Learn more: https://www.callrail.com/about/ You Are Welcome Here CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc). Continuous adoption of AI technologies is essential to this role. You will be expected to leverage AI platforms to streamline operations, solve complex problems, and stay ahead of industry benchmarks. *** This position is based out of our Atlanta office. Through December 2026, employees are expected to work in the office on Tuesdays and Thursdays. Beginning in January 2027, CallRail will transition to a 3 day hybrid work model. Employees will work in the office on Mondays, Tuesdays, and Thursdays.

Чем предстоит заниматься: Сбор и оценка требований; Выдача заданий в работу, тестирование и выверка CRs по собственным постановкам; Работа с ветками в системе контроля версий, обновление приложений; Реализация новых функциональностей, поддержка (L3) и развитие текущих систем с соблюдением SLA; Командировки на производственные площадки (г. Липецк) для сбора обратной связи и контроля внедрения новых функциональностей. Для нас важно: Понимание жизненного цикла разработки ПО: SDLC, Agile/Scrum/Kanban; Знание основных артефактов системного анализа: требования, user stories, use cases, BPMN, UML, спецификации API, интеграции; Понимание архитектуры систем: микросервисы, REST API, очереди, БД, интеграции; Владение Jira, Confluence, Miro или аналог, Excel/Google Sheets; Понимание SQL, Postman, Swagger на уровне терминов и применения. Работа в группе НЛМК - это: ДМС, включая стоматологию; Страхование жизни и страховка для путешественников; Корпоративная мобильная связь; Система скидок для сотрудников НЛМК ИТ; Частичная компенсация питания в корпоративных столовых; Возможность обучения за счет работодателя; Активная корпоративная жизнь; Поддержка от компании в жизненно важных событиях; Бесплатный доступ к электронной библиотеке.

Задачи: — Выявлять и валидировать потребности бизнеса; — Разрабатывать требования к доработкам ИТ-систем; — Обеспечивать достижение целей ИТ изменениями; — Развивать и совершенствовать бизнес-экспертизу одного из направлений: розничные продажи, коммерция, цепочки поставок, маркетинг, финансы, HR и др.; — Проводить discovery идей, гипотез для определения их целесообразности, границ MVP, целей (Impact map, CJM, USM); — Участвовать в регулярных ритуалах команды (planning, daily, grooming, demo, retro). Требования: — Владение знаниями продуктовых практик разработки ПО; — Умение писать документацию; — Способность видеть как полную картину, так и обращать внимание на детали; — Анализировать получаемую информацию в моменте; — Умение работать в команде; — Оценивать соответствие желаний пользователей целевому видению продукта; — Быстро переключаться с одной задачи на другую; — Оценивать взаимосвязи и влияния задач друг на друга; — Быстро искать информацию; — Планировать временные ресурсы; — Умение слушать и слышать; — Опыт работы в качестве бизнес или системного аналитика от 3-х лет; — Опыт разработки и моделирования бизнес-процессов; — Опыт постановки требований; — Опыт работы в одной из сфер: e-comm, retail, food-tech, banking, IT consulting; — Опыт работы с Jira, Confluence, Miro; — Опыт работы с гибкими методологиями (Agile): Scrum, Kanban; — Опыт реализации крупных ИТ-проектов, продуктов; — Практическое владение артефактами: Impact map, Customer journey map, User story map, User story, Acceptance Criteria; — Знание нотаций моделирования: EPC, BPMN 2.0. Условия: — Официальное оформление с белой зарплатой, премии по результатам работы; — Возможность работать удалённо (X5 Home Office) или в гибридном формате; — Удобные офисы рядом с м. Добрынинская, м. Волгоградский проспект; — Гибкий график работы; — Возможность обучаться в компании: программы развития управленческих навыков, онлайн и офлайн мастер-классы, платформы онлайн-образования, школа наставников и другое; — Корпоративная жизнь с мероприятиями, конкурсами, возможностями для творческой реализации; — Широкий пакет ДМС (включая выезд за рубеж и стоматологию), страхование жизни и здоровья; — Забота о благополучии сотрудников: онлайн-йога, зарядки, ЗОЖ-марафоны, корпоративный футбол; — Скидки в экосистеме бизнесов Х5; — Программа привилегий Prime-zone (скидки на товары и услуги и специальные предложения от компаний-партнёров).

Задачи: — Проведение интервью с заказчиками (внутренними и внешними), выявление, формализация и приоритизация функциональных и нефункциональных требований. — Описание текущих (AS-IS) и целевых (TO-BE) бизнес-процессов. Визуализация логики через BPMN 2.0, UML-диаграммы (Use Case, Sequence) и Customer Journey Map. — Разработка спецификаций API (REST/JSON, WebSocket), проектирование интеграционных взаимодействий между сервисами, написание Swagger (OpenAPI) документации. — Написание SQL-запросов средней сложности для анализа источников и проверки гипотез. — Декомпозиция требований на задачи для бэкэнда, фронтенда и тестирования; участие в оценке сроков реализации вместе с командой разработки. Требования: — Опыт работы системным или фуллстек-аналитиком от 3 лет; — Уверенное владение нотациями моделирования: BPMN 2.0 обязательна, понимание UML (диаграммы последовательности/состояний); — Практический опыт проектирования REST API: умение описывать методы, параметры, коды ответов, контракты JSON. Знание стандартов OpenAPI/Swagger; — Владение SQL на уровне JOIN (GROUP BY, HAVING`), вложенных запросов и оконных функций; — Инструментальное владение AI для анализа, генерации и автоматизации; — Понимание архитектуры клиент-серверных приложений и микросервисов. Будет плюсом: — Понимание протоколов очередей сообщений (Kafka, RabbitMQ); — Опыт прототипирования интерфейсов (Figma, Miro). Условия: — Гибридный формат работы (современный офис в Москве на метро Проспект мира); — Льготные ипотечные условия кредитования; — Подписка Прайм с возможностью совместного использования на трёх близких; — Скидки на продукты компаний – партнеров: Okko, Сбер Маркет, Мега Маркет, Самокат, Еаптека и другие; — ДМС с первого дня и скидки на страхование для близких; — Корпоративная пенсионная программа; — Детский отдых и подарки за счет Компании; — Обучение за счет Компании, Онлайн курсы, неограниченный доступ к библиотеке и обучение на базе Корпоративного университета, тренинги, митапы и возможность получить новую квалификаци.

Location: Remote or Mississauga Workplace: remote Job Title: Senior UX Researcher – 6 month contract Location: Canada – Remote / Mississauga, ON – Hybrid Term: 6 month contract   **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.   For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.   At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.   With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.    At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.   Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. About the Team The UX Research team partners directly with Product and UX Design from early opportunity discovery and ideation through delivery. This role supports the Integrated Care portfolio, including products serving acute and payer markets and healthcare and financial workflows such as Prior Authorization and Concurrent Review. The team keeps product and design decisions moving with timely, actionable customer insights. Position Summary: The Senior UX Researcher drives strategic and tactical product decisions by planning and conducting research, usability studies, and mixed-method discovery. Working directly with Product and UX Design, this role identifies the right participants, recommends fit-for-purpose methodologies, recruits and conducts studies, synthesizes qualitative and quantitative findings, and translates insights into strategy and design recommendations. The Senior UX Researcher also provides project leadership and communicates research decisions and outcomes to leadership and stakeholders.   Key Responsibilities: Partner with Product and UX Design at the beginning of projects, opportunities, and ideation to formulate discovery plans, identify the right customers and stakeholders to engage, and recommend appropriate research methodologies. Lead end-to-end research activities, including participant recruitment, discussion guide development, study facilitation, analysis, synthesis, and sharing findings. Methods may include surveys, in-depth interviews, remote feedback, usability testing, and prototype-based research when appropriate. Conduct user outreach, use-case discovery, persona and journey mapping, validation, and usability studies using unbiased and standardized research practices. Translate customer feedback and research data into actionable insights and strategy and design recommendations for Product, UX Design, Engineering, and other stakeholders. Lead or participate in workshops, communicate strategic research decisions to leadership, and provide project leadership to researchers and designers on assigned initiatives. Collaborate with internal subject matter experts, Customer Success, Data Science, and Customer Insights to strengthen understanding of personas, journeys, and use cases and encourage adoption of research best practices. Required Skills & Qualifications: 5+ years of experience as a UX researcher or in a similar customer-focused research role. Bachelor’s degree in psychology, statistics, human-computer interaction, information systems, or a related field. Demonstrated ability to create research strategy and discovery plans, develop discussion guides, select methodologies, conduct interviews and studies, and quickly analyze and synthesize findings. Strong qualitative and quantitative research skills, with the ability to translate real user feedback into insights that drive user-centered decisions for broad audiences. Experience with research and survey tools such as Dovetail, User Interviews, Salesforce, SurveyMonkey, Qualtrics, and analytics or product-experience platforms such as Pendo. Strong written and verbal communication skills, including the ability to explain strategic decisions, present findings, persuade, negotiate, and articulate alternative approaches. Ability to travel to customer sites on a limited basis, approximately four times per year. Experience using AI tools such as Claude and Microsoft Copilot to enable day-to-day research work. Preferred Experience: Experience researching healthcare, medical, regulated, payer, acute-care, or financial applications. Experience collaborating in Figma and Miro; this role contributes to prototype-based research but is not expected to create prototypes. Demonstrated ability to collaborate across Product, UX Design, Engineering, Customer Success, Data Science, Customer Insights, and internal subject matter experts to advance user-centered outcomes. The Canadian hourly pay range for this position is $60.00 - $66.68 CAD per hour. Our pay ranges are determined by job and level. The range displayed reflects the target for new-hire pay across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. Equal Employment Opportunity: It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com  PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. #LI-Remote

Location: Remote, USA Workplace: remote Job Title: Senior UX Researcher – 6 month contract Location: USA – Remote Contract Term: 6 month contract   **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that require travel to and from the Mississauga and/or Salt Lake City office. These may include onboarding, team events, and semi-annual or annual team meetings.   At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.   With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.    At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.   Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. About the Team The UX Research team partners directly with Product and UX Design from early opportunity discovery and ideation through delivery. This role supports the Integrated Care portfolio, including products serving acute and payer markets and healthcare and financial workflows such as Prior Authorization and Concurrent Review. The team keeps product and design decisions moving with timely, actionable customer insights. Position Summary: The Senior UX Researcher drives strategic and tactical product decisions by planning and conducting research, usability studies, and mixed-method discovery. Working directly with Product and UX Design, this role identifies the right participants, recommends fit-for-purpose methodologies, recruits and conducts studies, synthesizes qualitative and quantitative findings, and translates insights into strategy and design recommendations. The Senior UX Researcher also provides project leadership and communicates research decisions and outcomes to leadership and stakeholders.   Key Responsibilities: Partner with Product and UX Design at the beginning of projects, opportunities, and ideation to formulate discovery plans, identify the right customers and stakeholders to engage, and recommend appropriate research methodologies. Lead end-to-end research activities, including participant recruitment, discussion guide development, study facilitation, analysis, synthesis, and sharing findings. Methods may include surveys, in-depth interviews, remote feedback, usability testing, and prototype-based research when appropriate. Conduct user outreach, use-case discovery, persona and journey mapping, validation, and usability studies using unbiased and standardized research practices. Translate customer feedback and research data into actionable insights and strategy and design recommendations for Product, UX Design, Engineering, and other stakeholders. Lead or participate in workshops, communicate strategic research decisions to leadership, and provide project leadership to researchers and designers on assigned initiatives. Collaborate with internal subject matter experts, Customer Success, Data Science, and Customer Insights to strengthen understanding of personas, journeys, and use cases and encourage adoption of research best practices. Required Skills & Qualifications: 5+ years of experience as a UX researcher or in a similar customer-focused research role. Bachelor’s degree in psychology, statistics, human-computer interaction, information systems, or a related field. Demonstrated ability to create research strategy and discovery plans, develop discussion guides, select methodologies, conduct interviews and studies, and quickly analyze and synthesize findings. Strong qualitative and quantitative research skills, with the ability to translate real user feedback into insights that drive user-centered decisions for broad audiences. Experience with research and survey tools such as Dovetail, User Interviews, Salesforce, SurveyMonkey, Qualtrics, and analytics or product-experience platforms such as Pendo. Strong written and verbal communication skills, including the ability to explain strategic decisions, present findings, persuade, negotiate, and articulate alternative approaches. Ability to travel to customer sites on a limited basis, approximately four times per year. Experience using AI tools such as Claude and Microsoft Copilot to enable day-to-day research work. Preferred Experience: Experience researching healthcare, medical, regulated, payer, acute-care, or financial applications. Experience collaborating in Figma and Miro; this role contributes to prototype-based research but is not expected to create prototypes. Demonstrated ability to collaborate across Product, UX Design, Engineering, Customer Success, Data Science, Customer Insights, and internal subject matter experts to advance user-centered outcomes. The US hourly pay range for this position is $66.73 - $74.13 USD per hour. Our pay ranges are determined by job and level. The range displayed reflects the target for new-hire pay across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.   Equal Employment Opportunity: It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com  PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. #LI-Remote

Задачи: — Использовать существующие и создавать собственные аналитические инструменты и ML-модели для задач ценообразования и аналитики. — Автоматизировать отслеживание паттернов поведения покупателей и продавцов. — Выступать точкой контакта между продукт-менеджерами, маркетологами, разработчиками и финансами. — Отслеживать ключевые метрики после запуска изменений и корректировать подходы. — Презентовать результаты руководству и финансовому отделу с акцентом на бизнес-влияние. Требования: — Аналитический склад ума, умение интерпретировать данные и находить закономерности. — Высшее экономическое или финансовое образование. — Продвинутый уровень SQL, Python, Excel, ML. — Знание английского языка (выше B1). — Опыт подготовки презентаций (PowerPoint, Miro). — Опыт ведения проектов и кросс-функционального взаимодействия. — Умение структурировать информацию и объяснять сложное простым языком.

Задачи: — планирование аналитических работ на проектах платформы (бэклог аналитики, сроки, зависимости от бизнеса и разработки) — выявление и первичный анализ требований заказчика: интервью, разбор текущего процесса, боли, целевой эффект автоматизации — организация и управление коммуникациями на проектах: бизнес, продукт, разработка, смежные системы — разработка функциональных требований (и участие в системных — совместно с системным аналитиком): user story / use case, критерии приёмки, исключения, эскалации — моделирование бизнес-процессов as-is / to-be: где ИИ заменяет шаг, где только помогает, где обязателен человек — прототипирование UI диалогов, карточек, форм подтверждения, экранов контроля качества — ведение проектной документации и формализация требований в Confluence / Jira — приоритизация и трассировка требований: от бизнес-цели до задачи разработки и приёмки — контроль качества требований на проектах: полнота, непротиворечивость, тестируемость, отсутствие скрытого scope — управление скоупом задач проектов: фиксация out-of-scope, влияние на сроки и ценность — управление аналитическими рисками: неясный процесс, нет владельца, нет данных для обучения/оценки и т.д. Требования: — опыт в сборе, анализе и формализации бизнес-требований; постановке задач команде разработки, моделировании бизнес-процессов в общепринятых нотациях (BPMN / UML / аналоги) — ведение проектной документации, приоритезация и трассировка требований — прототипирование UI (экраны, пользовательские сценарии, критерии приёмки) — использование инструментов: Jira, Confluence, Miro, MS Office (Word, Excel, Outlook, Visio) — понимание жизненного цикла разработки ПО (Agile / Scrum / Kanban) и умение контролировать корректное применение методологии в аналитике — работа с продуктами автоматизации процессов (RPA, workflow, чат-боты, ИИ-ассистенты, knowledge-системы — достаточно одного сильного трека) — ведение коммуникации со стейкхолдерами: выявлять потребность, аргументировать scope, проводить демонстрации и согласования — понимание и работа с ограничениями ИИ-продукта: качество ответа, галлюцинации, human-in-the-loop, PII, аудит действий, измеримые KPI автоматизации — базовое понимание SQL, REST, JSON — достаточно для диалога с разработкой и чтения контрактов — опыт в финтехе / банке / комплаенсе / бухгалтерских или кадровых процессах Необходимые специализированные знания и инструменты для платформы ИИ-автоматизации: — пользовательские сценарии диалоговых / агентных продуктов — критерии качества ИИ (precision/recall по задаче, оценка оператором, SLA ответа) — требования к данным, промптам, откату изменений — разграничение: что автоматизируется моделью, что — правилами, что остаётся за экспертом

Задачи: — описание и рефакторинг бизнес-процессов операционного производства компании — составление схем бизнес-процессов в нотации, подходящей для агентной автоматизации — работа в команде с бизнес-аналитиками, системными аналитиками и разработчиками для формирования автоматизаций на внедряемой платформе автоматизации Требования: — опыт коммерческой работы аналитиком бизнес-процессов (бизнес-аналитиком) от 2–3 лет — отличное владение нотациями моделирования процессов BPMN 2.0, UML и инструментами визуализации Miro, Camunda, Visio, Draw.io или аналогами — подтвержденный опыт перехода от хаотичного «AS IS» к системному и эффективному «TO BE» с пониманием влияния цифровизации на логику работы бэк-офиса — умение настойчиво докапываться до сути рутинных операций — опыт разработки BRD, FRD, ведения баз знаний — системное мышление, дипломатичность, нацеленность на результат, умение работать в команде и с конечным заказчиком — будет плюсом: опыт постановки задач разработчикам через ITSM-систему — опыт работы на проектах автоматизации бухгалтерского, кадрового учета или юридических функций — понимание архитектуры/процессов 1С, опыт в консалтинге по операционной эффективности — опыт в проектах по стандартизации процессов в условиях высокой вариативности и исключений, оценка метрик трудоемкости и потенциала оптимизации, производительности, SLA — умение работать с большим количеством вариаций — опыт в трансформационных проектах с применением RPA, AI