Miro

Location: Austin, US About the Team The Commercial (Mid-Market) Sales Team is pivotal to our go-to-market strategy, driving growth by acquiring new customers and expanding existing accounts. As a Commercial Account Executive on this team, you will join a dynamic, high-performing group that thrives on innovation and collaboration while championing Miro’s mission to empower teams to build the next big thing. Our team balances ambitious goals with a supportive and fun culture, where success is celebrated, and personal growth is encouraged. About the Role As a Commercial Account Executive, you will expand our footprint by engaging companies with 500 to 3,000 employees across a wide range of verticals and industries. At Miro, we support a vast number of use cases & solutions that are rapidly evolving with the pace of AI. As a result, there’s no standardized, one-size fits all playbook to follow. People that succeed here are excited by the ability to help build new strategies and approaches, have the autonomy to try new things, and the ownership that comes with influencing the future of the company as we evolve from a single-product to multi-product company. If you’re someone that thrives in a rapidly changing environment, and views change as an opportunity, you’ll thrive here. What you’ll do Develop and execute a territory strategy to identify high-potential prospects using Salesforce, Outreach, Nooks, Claude CoWork, and Gong. Execute a solution-based sales process encompassing multiple stakeholders and LOBs Build and maintain a pipeline of new business, expansion and renewal opportunities by proactively engaging high value needs and prospects across your territory. Build rapport and trust with C-Level and VP-Level decision-makers, often from scratch, to guide them through the buying journey and position Miro as a must-have tool for their business. Guide prospects from discovery to delivery, managing the sales cycle end-to-end to achieve revenue goals. What you’ll need 2 - 4+ years of full-cycle Account Executive experience with a history of proven performance in the SaaS space (ideally, at least 2+ of these years in the Mid-Market/Commercial space). Experience running a structured sales process (MEDDPICC) with rigor and self-awareness. You lead the broader account team (SE, CSM, Renewals) through your account strategy, bringing in the right resources at the right time. Comfort navigating ambiguity, operating self-sufficiently, and adapting quickly as our product positioning evolves and strives to keep up with the innovation pace of AI. Have experience working at companies going through hyper-growth, company restructuring (IPOs or acquisitions), or leading from the front with company/industry changes. High degree of adaptability working across industries, use cases, personas, and complex customer engagements. Strong ability to work collaboratively and make decisive choices in a fast-paced environment. What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! Check out more about life at Miro: Youtube: https://www.youtube.com/@lifeatmiro Blog: https://miro.com/careers/life-at-miro/all/ Instagram: https://www.instagram.com/mirohq/ At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here .

Location: Tokyo, JP About the Role Miro is looking for an exceptional General Manager to lead our Japan business. Japan is one of Miro's fastest-growing markets, and that growth is about to accelerate: we've made a significant recent investment in a Japan Data Center, removing a long-standing barrier for enterprise customers and opening the door to a new tier of commercial ambition. This is a business catalyst role. We need a senior executive who can drive an ambitious commercial agenda while building a team and culture strong enough to carry it, for our people and for the customers we serve. This person earns trust quickly, leads with transparency, and represents Japan credibly inside a global organization while being the external face of Miro Japan. You'll lead a team that understands customers' most strategic challenges, knows exactly who the key stakeholders are, and helps those customers transform their business with Miro, all while building a Tokyo hub that people are proud to belong to. What you’ll do Commercial Leadership ● Set the strategy for Japan's High Touch Sales organization and own its execution with clear accountability. ● Own an ambitious, sustainable growth target for the region. ● Win new logos, particularly lighthouse accounts, and drive wall-to-wall expansion across the existing customer base. ● Build effective co-sell motions with partners: new logo acquisition into TSE-listed parent companies, and expansion into their subsidiaries. ● Act as a trusted Miro expert for enterprise customers, credible with practitioners and executives alike. People & Culture Leadership ● Build a Tokyo hub culture grounded in transparency, strong team dynamics, accountability, and psychological safety. ● Lead and develop a multi-layered team, visibly investing in coaching and growth. ● Act as a genuine bridge between Japan and JAPAC/global leadership, translating strategy and context in both directions. ● Be an active, engaged member of the regional senior leadership team as well as the cross functional global leadership team. ● Hold the standard we hold every leader to: how you lead people matters as much as the results you deliver. What you’ll need Experience & Track Record ● 15+ years of experience across direct and partner-led sales. ● A proven track record in direct SaaS sales within enterprise segments. ● A demonstrable partner sales track record, including co-sell motions for new logo acquisition and subsidiary expansion into TSE-listed groups. ● Experience leading through a layer of management, leading people managers rather than only individual contributors, across a growing team of 20+. ● Country Manager or GM experience in a global company is a strong plus, as is a background in SaaS, PLG, or collaboration software. Leadership & Culture ● A track record of building trust with your team, stakeholders, peers, and customers. ● Demonstrated ability to build or turn around team culture, backed by concrete examples of impact. ● Strong experience operating in a global, matrixed organization and working well amid ambiguity. ● A consistent, accountable, and transparent leadership style. ● A genuine investment in developing talent, evidenced by people on your team who grew and excelled under your leadership. What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board . #LI-YN1 About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! Check out more about life at Miro: Youtube: https://www.youtube.com/@lifeatmiro Blog: https://miro.com/careers/life-at-miro/all/ Instagram: https://www.instagram.com/mirohq/ At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here .

Location: Tokyo, JP About the Team The Strategic Accounts team’s mission is to make Miro the nerve center for innovation inside the world’s largest companies. We partner with Fortune 500 and Global 2000 enterprises to help them accelerate product development, improve cross-functional alignment, and transform how teams move from strategy to execution. This team sits at the center of Miro’s evolution from a collaboration product to an AI-powered innovation workspace. Our Strategic AEs operate as account CEOs, leading cross-functional account teams across Solution Engineering, Customer Success, Value Advisory, Professional Services, Product, Marketing, Partners, and executive leadership. About the Role Winning in Strategic Accounts is not about managing a territory or closing isolated deals. It is about building multi-year account strategies, identifying the customer’s most important business initiatives, and expanding Miro into mission-critical workflows across Product, Engineering, Design, IT, Operations, and transformation teams. As a Strategic AE, you will own a focused portfolio of Miro’s largest enterprise customers. You will be expected to understand each account’s industry context, operating model, executive priorities, political landscape, renewal dynamics, and expansion potential. You will create pipeline through disciplined account-based execution, build executive alignment around measurable outcomes, and orchestrate Miro’s internal resources to turn strategic opportunities into durable enterprise partnerships. What You’ll Do → Own a portfolio of named strategic accounts Develop and execute deep account strategies across 3–10 global enterprise customers. Identify priority business initiatives, critical workflows, executive buyers, Champions, renewal moments, competitive risks, and multi-product expansion opportunities. → Drive workflow-led expansion Position Miro around high-value enterprise workflows such as product strategy, roadmapping, customer discovery, prototyping, planning, agile execution, technical diagramming, portfolio visibility, and innovation governance. Connect Miro’s platform to measurable customer outcomes, including faster product cycles, stronger alignment, improved productivity, and better execution across distributed teams. → Build executive alignment and business cases Engage senior leaders across Product, Engineering, Design, IT, Transformation, Finance, and the C-suite. Create compelling business cases that tie Miro to named customer initiatives, quantified pain, strategic priorities, and long-term value realization. → Orchestrate complex account teams Lead cross-functional PODs across Solution Engineering, Customer Success, Value Advisory, Professional Services, Product, Marketing, Partners, BDRs, and senior leadership. Align the team around clear account objectives, executive engagement plans, validation events, and expansion plays. → Create and manage strategic pipeline Maintain a disciplined account-based pipeline generation motion. Use executive outreach, customer workshops, field marketing, partner collaboration, BDR support, and renewal planning to stay multiple quarters ahead on pipeline coverage. → Operate with rigorous sales discipline Apply MEDDPICC and Command of the Message at an expert level. Build customer-validated problem statements, develop real Champions, secure Economic Buyer access, quantify business impact, and use mutual plans to drive complex opportunities forward. → Shape how Miro wins in the enterprise Bring field intelligence back to Product, Marketing, Customer Success, and leadership. Help refine Miro’s enterprise narrative, identify repeatable expansion patterns, mentor peers, and contribute to regional go-to-market strategy. What You’ll Need 10+ years of SaaS sales experience , including significant experience selling to Fortune 500 / Global 2000 enterprises with 10,000+ employees. Proven track record of pipeline creation and deal closing through new business acquisition (Self-Sourcing / Outbound) in a B2B environment. Proven success owning a small number of strategic named accounts and driving complex expansion motions across multiple business units, geographies, personas, and executive stakeholders. Track record closing and expanding $250K–$1M+ enterprise opportunities, ideally including multi-product, multi-year, or transformation-oriented deals. Strong ability to build executive relationships across Product, Engineering, Design, IT, Transformation, Finance, and C-level stakeholders. Deep MEDDPICC and Command of the Message discipline, including strong qualification, Champion development, Economic Buyer engagement, quantified pain, decision-process management, and value-based selling. Experience orchestrating cross-functional deal teams across SE, CS, Services, Value Advisory, Product, Marketing, Partners, BDRs, and executive sponsors. Strong account planning discipline, with the ability to translate customer strategy into named initiatives, workflow opportunities, stakeholder maps, pipeline plans, and measurable expansion outcomes. Comfort operating in complex, ambiguous enterprise environments where success requires persistence, business acumen, internal leadership, and the ability to create belief with both customers and internal teams. AI fluency and curiosity, with a track record of leveraging AI tools to improve account research, stakeholder mapping, territory strategy, opportunity planning, customer insights, and overall sales productivity. What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board . #LI-YN1 About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! Check out more about life at Miro: Youtube: https://www.youtube.com/@lifeatmiro Blog: https://miro.com/careers/life-at-miro/all/ Instagram: https://www.instagram.com/mirohq/ At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here .

Location: Remote US About the Team The Professional Services organization at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, implementation experts, and forward deployed consultants work side-by-side with customers to transform how they collaborate, build, and innovate—powered by agentic AI and Miro's world-class platform. About the Role As a Forward Deployed Consultant, Manufacturing, you will apply AI solutions to transform and automate the core operating processes of leading industrial enterprises. You will engage directly with C-level executives, help them identify high-impact opportunities, build and test enterprise-grade AI solutions on their own data and systems, and drive measurable business outcomes. This role sits at the intersection of strategy, operations, and technology. You will be paired with an Account Executive against named accounts—hunting for problems worth solving, then proving they can be solved. Generalist FDCs lead client discussions across industries; as the Manufacturing Specialist, you are the dedicated depth they bring in when a pursuit turns on industrial expertise. What you’ll do E xecutive Agenda: Partner with senior executives—COO, Chief Supply Chain Officer, Chief Digital Officer, VP Manufacturing, VP Quality—to define an AI transformation agenda Miro can attach to Lead the initial CxO conversation that creates awareness of what AI makes possible for the business Qualify opportunities before committing to a Validation Sprint: sponsor authority, commitment, and the account's potential to become a multi-year, seven-figure relationship Validation Sprints: Co-author the Sprint charter with the AE: the business problem, its value, our approach, exit criteria, and the partnership proposal that follows success Run the Sprint end to end—immerse, prioritise, build, read out—developing and testing the solution on the customer's real data and systems Take manufacturing processes apart and rebuild them on AI-first principles across five workflows: new product development and gate review, quality and continuous improvement, portfolio and program management, operations and launch readiness, and process development and transformation Build using Miro's AI Workflows, Prototypes, and Goals, Roadmaps & Delivery capabilities, extended through Miro's API, WebSDK, and MCP integrations into ERP, PLM, MES, and quality systems Value and Conversion: Turn Sprint outcomes into a business value story, ROI model, and KPI baseline—grounded in metrics the customer already runs on: gate cycle time, requirement coverage at gate, defect recurrence, cost of poor quality, capacity utilisation, on-time launch rate, ramp-to-full-rate time Support executive leadership in delivering the Value Story read-out to the sponsor Co-own with the AE the conversion of Sprint outcomes into the partnership proposal and commercial approach Define the scope of Professional Services involvement post-sale and hand over cleanly Package what you learn and radiate it—internally to Sales, Marketing, and Product, and externally through thought leadership What you’ll need 8+ years in top-tier consulting, forward deployed engineering, solution consulting, or enterprise transformation , weighted toward manufacturing and industrial environments Deep understanding of manufacturing operating processes : NPI and stage-gate/APQP, engineering change management, quality systems (FMEA, 8D, PPAP), S&OP and production planning, lean and continuous improvement, maintenance and reliability Fluency with the industrial enterprise stack —ERP (SAP or equivalent), PLM (Teamcenter, Windchill, 3DEXPERIENCE), MES, quality management systems—and where the data lives Credibility with COO, Chief Supply Chain Officer, VP Operations, VP Quality , and Plant General Manager stakeholders Exceptional GenAI skills: Miro, Cursor, Claude Code and Cowork, ChatGPT, Google and Microsoft suites, MCP integrations, prompt and context engineering. You can build working solutions yourself and orchestrate an AI Engineer when the build demands it Ability to build a before/after value story with financial and ROI analysis that survives finance scrutiny A business-problem-first rather than product-first mindset, and the curiosity to take any process apart Comfort in both the boardroom and the plant Self-starter who operates independently and under ambiguity Willing to travel to customer sites up to 40% What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board . #LI-LW1 About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! Check out more about life at Miro: Youtube: https://www.youtube.com/@lifeatmiro Blog: https://miro.com/careers/life-at-miro/all/ Instagram: https://www.instagram.com/mirohq/ At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here .

Location: Remote LATAM We're always excited to connect with strong talent for this team. While this Expression of Interest pipeline is focused on future opportunities, some related openings may also be live today. If you're looking to make a move immediately, we encourage you to check our careers page for currently open roles that match your background. By applying here, you're joining our talent community for this specific team. Here is exactly how we handle these applications: We look at every profile: Our recruiting team reviews these regularly. If your background aligns with the skills we know we'll need next, we'll flag your profile. We start with a casual chat: If there's a potential future match, a recruiter will reach out for an introductory conversation. No intense interview loops—just a chance to connect on your career goals and what we're building. We respect your time: We won't kick off a formal, multi-stage interview process until a role is officially open and approved. We keep you in mind: Even if we don't reach out right away, we keep this talent pool active and turn to it first when a new headcount opens up. About the Team Our SMB and Commercial teams sit at the core of Miro's new business engine. SMB AEs work with small and scaling businesses — companies between 1 and 500 employees — in a fast-paced, high-volume environment where momentum matters. Commercial AEs work with mid-market companies from 500 to 3,000 employees — large enough to demand a real evaluation process, agile enough that the right champion can move a deal in weeks. Together, these teams represent the full spectrum from high-velocity transactional selling to increasingly rigorous, multi-stakeholder deals. If you're a strong SMB closer looking to level up, or a mid-market seller who thrives on volume and strategy in equal measure, this is where you belong. About the Role Both roles own the full sales cycle — from first conversation to closed deal — across a mix of inbound leads, outbound prospecting, and existing account expansion. The core motion is the same: generate pipeline, run disciplined discovery, connect Miro's platform to business outcomes, and close. The segment and deal complexity differ, but the fundamentals are shared. SMB AEs manage a high-volume book of 1–500 EE prospects with fast cycles and direct decision-makers. Commercial AEs balance a similar volume with deeper, multi-stakeholder deals requiring formal business cases and director-to-C-suite engagement. What you’ll do Own the full sales cycle Prospecting and discovery through to demo, negotiation, and close across your territory — high-volume for SMB, a blend of volume and depth for Commercial. Drive net-new logo acquisition Develop and execute a territory strategy to land new accounts in your segment, owning every stage from outbound prospecting to signed contract. Generate and maintain pipeline Strike the right balance between managing inbound leads and generating outbound pipeline. Keep a healthy, well-forecasted pipeline at all times. Run value-first discovery Apply MEDDPICC and Command of the Message to uncover genuine pain, connect Miro's platform to business outcomes, and build a clear case for change. Execute a hybrid motion Pursue net-new logos while identifying expansion signals within existing accounts. Understand when to go wide and when to go deep. Engage decision-makers at the right level SMB: Work directly with founders, ops leads, and team managers to identify pain and close quickly. Commercial: Adapt your style from LOB champion to VP/C-suite in the same deal cycle. Build relationships with economic buyers and communicate Miro's value in terms of business outcomes. Forecast with accuracy Maintain CRM hygiene in Salesforce, manage your pipeline with discipline, and commit to numbers you can stand behind. Collaborate across your POD Work in lockstep with Renewals, Customer Success, Marketing, and — for Commercial — Solution Engineering and Value Advisory, to ensure a joined-up customer experience at every stage. What you’ll need For both SMB and Commercial AE: Working knowledge of MEDDPICC and Command of the Message, applied consistently with a drive to sharpen both. A high-velocity mindset — comfortable running many deals simultaneously with the discipline to prioritise and focus. Strong prioritisation and adaptability — able to balance inbound demand, outbound prospecting, and expansion opportunities effectively. Resilience and coachability — you treat lost deals as learning and apply feedback fast. Proficiency with Salesforce for pipeline management, plus Outreach (or similar) and Gong. AI fluency and curiosity — comfortable leveraging AI tools to improve prospect research, outreach preparation, account planning, and productivity. For SMB AE: 1–4 years in a SaaS or B2B tech sales environment, including at least some full-cycle closing experience or a strong SDR background. For Commercial AE: 2–5 years of full-cycle B2B SaaS closing experience, with 1–2 years focused on mid-market (500–3,000 EE). Confident MEDDPICC practitioner — applied habitually, not just when deals get complicated. Proven ability to manage high deal volume while going deeper on strategic opportunities simultaneously, ideally in a multi-product sales environment. Strong executive communication — adapts style from LOB champion to VP/C-suite in the same deal cycle. What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board . About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! Check out more about life at Miro: Youtube: https://www.youtube.com/@lifeatmiro Blog: https://miro.com/careers/life-at-miro/all/ Instagram: https://www.instagram.com/mirohq/ At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here .

Location: Austin, US We're always excited to connect with strong talent for this team. While this Expression of Interest pipeline is focused on future opportunities, some related openings may also be live today. If you're looking to make a move immediately, we encourage you to check our careers page for currently open roles that match your background. By applying here, you're joining our talent community for this specific team. Here is exactly how we handle these applications: We look at every profile: Our recruiting team reviews these regularly. If your background aligns with the skills we know we'll need next, we'll flag your profile. We start with a casual chat: If there's a potential future match, a recruiter will reach out for an introductory conversation. No intense interview loops—just a chance to connect on your career goals and what we're building. We respect your time: We won't kick off a formal, multi-stage interview process until a role is officially open and approved. We keep you in mind: Even if we don't reach out right away, we keep this talent pool active and turn to it first when a new headcount opens up. About the Team Our SMB and Commercial teams sit at the core of Miro's new business engine. SMB AEs work with small and scaling businesses — companies between 1 and 500 employees — in a fast-paced, high-volume environment where momentum matters. Commercial AEs work with mid-market companies from 500 to 3,000 employees — large enough to demand a real evaluation process, agile enough that the right champion can move a deal in weeks. Together, these teams represent the full spectrum from high-velocity transactional selling to increasingly rigorous, multi-stakeholder deals. If you're a strong SMB closer looking to level up, or a mid-market seller who thrives on volume and strategy in equal measure, this is where you belong. About the Role Both roles own the full sales cycle — from first conversation to closed deal — across a mix of inbound leads, outbound prospecting, and existing account expansion. The core motion is the same: generate pipeline, run disciplined discovery, connect Miro's platform to business outcomes, and close. The segment and deal complexity differ, but the fundamentals are shared. SMB AEs manage a high-volume book of 1–500 EE prospects with fast cycles and direct decision-makers. Commercial AEs balance a similar volume with deeper, multi-stakeholder deals requiring formal business cases and director-to-C-suite engagement. What you’ll do Own the full sales cycle Prospecting and discovery through to demo, negotiation, and close across your territory — high-volume for SMB, a blend of volume and depth for Commercial. Drive net-new logo acquisition Develop and execute a territory strategy to land new accounts in your segment, owning every stage from outbound prospecting to signed contract. Generate and maintain pipeline Strike the right balance between managing inbound leads and generating outbound pipeline. Keep a healthy, well-forecasted pipeline at all times. Run value-first discovery Apply MEDDPICC and Command of the Message to uncover genuine pain, connect Miro's platform to business outcomes, and build a clear case for change. Execute a hybrid motion Pursue net-new logos while identifying expansion signals within existing accounts. Understand when to go wide and when to go deep. Engage decision-makers at the right level SMB: Work directly with founders, ops leads, and team managers to identify pain and close quickly. Commercial: Adapt your style from LOB champion to VP/C-suite in the same deal cycle. Build relationships with economic buyers and communicate Miro's value in terms of business outcomes. Forecast with accuracy Maintain CRM hygiene in Salesforce, manage your pipeline with discipline, and commit to numbers you can stand behind. Collaborate across your POD Work in lockstep with Renewals, Customer Success, Marketing, and — for Commercial — Solution Engineering and Value Advisory, to ensure a joined-up customer experience at every stage. What you’ll need For both SMB and Commercial AE: Working knowledge of MEDDPICC and Command of the Message, applied consistently with a drive to sharpen both. A high-velocity mindset — comfortable running many deals simultaneously with the discipline to prioritise and focus. Strong prioritisation and adaptability — able to balance inbound demand, outbound prospecting, and expansion opportunities effectively. Resilience and coachability — you treat lost deals as learning and apply feedback fast. Proficiency with Salesforce for pipeline management, plus Outreach (or similar) and Gong. AI fluency and curiosity — comfortable leveraging AI tools to improve prospect research, outreach preparation, account planning, and productivity. For SMB AE: 1–4 years in a SaaS or B2B tech sales environment, including at least some full-cycle closing experience or a strong SDR background. For Commercial AE: 2–5 years of full-cycle B2B SaaS closing experience, with 1–2 years focused on mid-market (500–3,000 EE). Confident MEDDPICC practitioner — applied habitually, not just when deals get complicated. Proven ability to manage high deal volume while going deeper on strategic opportunities simultaneously, ideally in a multi-product sales environment. Strong executive communication — adapts style from LOB champion to VP/C-suite in the same deal cycle. What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board . About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! Check out more about life at Miro: Youtube: https://www.youtube.com/@lifeatmiro Blog: https://miro.com/careers/life-at-miro/all/ Instagram: https://www.instagram.com/mirohq/ At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here .

Location: Tokyo, JP About the Role The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s Miro Optimization Services & Training (MOST) program. MOST is Miro’s annual professional services subscription designed for enterprise customers who need ongoing, flexible access to expert guidance—not a one-time project. Customers receive 240 hours per year of services to help them design, implement, and scale collaboration solutions in Miro across teams, functions, and geographies. In this role, the Innovation Architect partners with customers to translate business strategy into scalable collaboration architectures inside Miro. This includes diagnosing workflow and adoption challenges, designing governance and operating models, and shaping a structured, outcomes-driven solution roadmap that evolves as customer needs change. Innovation Architects operate as trusted advisors to both business and technical stakeholders. They design end-to-end collaboration solutions by combining process design, workspace architecture, governance, and enablement to ensure customers achieve measurable value from Miro What you'll do Lead discovery to understand customer goals, workflows, and pain points; translate findings into a structured MOST game plan aligned to their 240-hour allocation Facilitate vision, alignment, and prioritization sessions to help customers define outcomes, success criteria, and adoption milestones Conduct collaboration, workflow, and workspace assessments; synthesize insights and provide clear recommendations for improvement Design and implement governance frameworks (workspace structure, naming, access, lifecycle, templates) that reduce risk and support long-term scalability Guide customers through change-management initiatives, including communication plans, stakeholder alignment, and rollout sequencing Coach teams on Miro best practices, intelligent templates, AI workflows, and techniques to streamline planning, retrospectives, decision-making, and cross-functional work Facilitate workshops across Agile ceremonies, product development, innovation, research, design thinking, and strategy development Build lightweight prototypes, templates, and reusable workflows that accelerate customer adoption and demonstrate the art of the possible Partner with IT/Admin stakeholders to establish standards, reduce tool sprawl, and drive consistency in workspace setup and governance Recommend process optimizations that increase operational efficiency, improve collaboration quality, and reduce context switching Provide ongoing advisory support throughout the MOST subscription, updating forecasts, adjusting plans, and ensuring hours are used strategically Track progress against milestones and outcomes; flag risks early and help customers re-prioritize work as business needs evolve Collaborate with CSMs, Architects, and Engagement Managers to ensure consistent delivery and alignment across customer stakeholders Contribute to internal playbooks, templates, and delivery assets that improve team leverage and delivery efficiency across Professional Services Stay current on Miro innovations, AI features, and collaboration trends to continuously uplevel customer guidance What you'll need 6+ years in consulting, change management, Agile transformation, digital collaboration, or similar fields Experience supporting enterprise-scale teams through workflow, process, or tool adoption initiatives Proven ability to lead structured discovery, synthesize insights, and define actionable recommendations Strong record of enabling cross-functional teams (IT, Product, Design, Strategy, PMO, Engineering) to adopt new tools or improve collaboration maturity Technical Skills: Familiarity with collaboration governance frameworks, workspace architecture, and lifecycle management Experience with Human-Centered Design, Agile methodologies, Design Thinking, or innovation frameworks Fluency in Miro (preferred) or similar platforms (Figma, Lucid, JIRA, Confluence) Ability to map workflows, diagnose adoption barriers, and design scalable collaboration systems Soft Skills: Excellent communication, facilitation, and stakeholder-management ability Skilled at simplifying complexity and driving clarity with senior and cross-functional audiences Adaptable, detail-oriented, and comfortable working in dynamic, ambiguous environments Language: Near-native proficiency in Japanese and business-level English proficiency sufficient for internal communication, including meetings and discussions What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board . #LI-YN1 About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! Check out more about life at Miro: Youtube: https://www.youtube.com/@lifeatmiro Blog: https://miro.com/careers/life-at-miro/all/ Instagram: https://www.instagram.com/mirohq/ At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here .

Location: New York, US; San Francisco, US About the team The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals and Support teams. CSMs work with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates. About the role Miro is looking to hire a strategic Global Customer Success Leader to be responsible for building, coaching, and leading an amazing team of Customer Success managers and CSMs. Furthermore, you will partner closely with our regional Sales leaders and Professional Services leaders and other cross-functional partners to drive regional strategy, build senior executive relationships at our enterprise customers, ensure we drive value, and continuously improve adoption and retention. What you’ll do Build, coach and lead the Americas and Japan/Apac Customer Success teams Partner with sales leadership and other functions to improve customer lifetime value (CLV) through higher product adoption, customer value, health scores, customer satisfaction, retention and expansion Drive the team to hit Key Performance Indicators Mentor the team to maintain account hygiene, health, and indicators Participate in revenue and health forecasting Partner with stakeholders to define and deliver on a best-in-class customer experience Personally work with our largest customers (10K+ employee size) to establish executive relationships Participate and contribute in formulating key strategic decisions as a part of the CS leadership team As a senior leader you will continually demonstrate Miro’s behaviors and values to drive an inclusive and engaged culture What you’ll need 10+ years experience in Strategic or Enterprise (High Touch) Customer Success and/or Account Management leadership with a consistent track record of meeting targets 7+years leading Customer Success and/or Account Management teams at high-growth B2B SaaS company Have successfully lead Director level leaders in the past Strong foundation in the Customer Success norms, processes, and KPIs Excellent communication skills, ability to build relationships and work cross-functionally Background of hiring, training, and enabling CSMs with strong performance management skills Experience in working with Digital Customer Success and/or Marketing to drive CS at scale. Experience driving professional services to deepen customer relationships and accelerate their time to value. Excellent ability to identify and resolve problems in CS processes Solid understanding of AI, Enterprise SaaS applications and collaboration technology What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board . About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! Check out more about life at Miro: Youtube: https://www.youtube.com/@lifeatmiro Blog: https://miro.com/careers/life-at-miro/all/ Instagram: https://www.instagram.com/mirohq/ At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here .

Location: Austin, US We're always excited to connect with strong talent for this team. While this Expression of Interest pipeline is focused on future opportunities, some related openings may also be live today. If you're looking to make a move immediately, we encourage you to check our careers page for currently open roles that match your background. By applying here, you're joining our talent community for this specific team. Here is exactly how we handle these applications: We look at every profile: Our recruiting team reviews these regularly. If your background aligns with the skills we know we'll need next, we'll flag your profile. We start with a casual chat: If there's a potential future match, a recruiter will reach out for an introductory conversation. No intense interview loops—just a chance to connect on your career goals and what we're building. We respect your time: We won't kick off a formal, multi-stage interview process until a role is officially open and approved. We keep you in mind: Even if we don't reach out right away, we keep this talent pool active and turn to it first when a new headcount opens up. About the Team Our Enterprise and Strategic teams sit at the center of Miro's evolution from a collaboration product to an AI-powered innovation workspace. Enterprise AEs work with large, complex organisations from 3,000 to 15,000 employees that are rethinking how their teams collaborate, innovate, and bring products to market. Strategic AEs own a focused portfolio of Miro's largest global accounts — Fortune 500 and Global 2000 enterprises — where the mission is to make Miro the nerve center for innovation across entire organisations. Deals at both levels are multi-threaded, multi-stakeholder, and often multi-year. You'll work in tightly coordinated PODs alongside Solution Engineering, Customer Success, Value Advisory, Professional Services, and executive leadership. If you operate best when you're building long-term relationships, navigating complexity, and winning deals that genuinely transform how companies work — this is your team. About the Role Our Enterprise and Strategic teams sit at the center of Miro's evolution from a collaboration product to an AI-powered innovation workspace. Enterprise AEs work with large, complex organisations from 3,000 to 15,000 employees that are rethinking how their teams collaborate, innovate, and bring products to market. Strategic AEs own a focused portfolio of Miro's largest global accounts — Fortune 500 and Global 2000 enterprises — where the mission is to make Miro the nerve center for innovation across entire organisations. Deals at both levels are multi-threaded, multi-stakeholder, and often multi-year. You'll work in tightly coordinated PODs alongside Solution Engineering, Customer Success, Value Advisory, Professional Services, and executive leadership. If you operate best when you're building long-term relationships, navigating complexity, and winning deals that genuinely transform how companies work — this is your team. What you’ll do Own a named account territory or portfolio Enterprise: Pursue net-new logos and grow existing footprint across a portfolio of 3,000–15,000 EE organisations, with a disciplined outbound motion running in parallel. Strategic: Develop and execute deep account strategies across 3–10 global enterprise customers. Identify priority business initiatives, executive buyers, Champions, competitive risks, and multi-product expansion opportunities. Run complex, multi-threaded sales cycles Orchestrate discovery across Lines of Business, IT, and executive leadership. Map stakeholders, build champions, and create irrefutable business cases tied to named customer initiatives and measurable outcomes. Drive workflow-led expansion Position Miro around high-value enterprise workflows — product strategy, roadmapping, customer discovery, prototyping, planning, agile execution, technical diagramming, portfolio visibility, and innovation governance. Connect Miro's platform to measurable customer outcomes. Build executive alignment and business cases Engage senior leaders across Product, Engineering, Design, IT, Transformation, Finance, and the C-suite. Create compelling business cases that tie Miro to named customer initiatives, quantified pain, strategic priorities, and long-term value realisation. Orchestrate your POD to win Lead cross-functional teams across Solution Engineering, Customer Success, Value Advisory, Professional Services, Product, Marketing, Partners, and executive sponsors. Align the team around clear account objectives, executive engagement plans, and expansion plays. Create and manage strategic pipeline Maintain a disciplined pipeline generation motion using account-based execution, executive outreach, customer workshops, field marketing, partner collaboration, and renewal planning. Operate with rigorous sales discipline Apply MEDDPICC and Command of the Message at an expert level. Build customer-validated problem statements, develop real Champions, secure Economic Buyer access, quantify business impact, and use mutual plans to drive complex opportunities forward. Forecast with precision and raise the bar Leverage leading indicators to stay ahead of coverage requirements, communicate risks early, contribute deal learnings, and mentor peers on territory planning, stakeholder mapping, and value selling. What you’ll need For both Enterprise and Strategic AE: Expert-level MEDDPICC command — fluent across complex multi-stakeholder deals; coaches others. Strong executive presence — credibly engages Director, VP, and C-level across technical and business personas. Deep account planning discipline, with the ability to translate customer strategy into named initiatives, stakeholder maps, pipeline plans, and measurable expansion outcomes. Experience orchestrating cross-functional deal teams across SE, CS, Services, Value Advisory, Product, Marketing, Partners, and executive sponsors. AI fluency and curiosity — leverages AI tools to improve account research, stakeholder mapping, territory strategy, opportunity planning, and overall sales productivity. Comfort operating in complex, ambiguous enterprise environments where success requires persistence, business acumen, and the ability to create belief with both customers and internal teams. For Enterprise AE: 5+ years of B2B SaaS sales with meaningful tenure on enterprise accounts of 3,000+ employees. Proven $50k–$100k+ ARR closes with 3–12 month cycles in complex, multi-product sales environments; demonstrated formal business cases and ROI models. Disciplined outbound habit — dedicates consistent weekly time to pipeline generation. For Strategic AE: 10+ years of SaaS sales experience, including significant experience selling to Fortune 500 / Global 2000 enterprises with 10,000+ employees. Proven success owning a small number of named strategic accounts and driving complex expansion motions across multiple business units, geographies, personas, and executive stakeholders. Track record closing and expanding $250K–$1M+ enterprise opportunities, ideally including multi-product, multi-year, or transformation-oriented deals. What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board . About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! Check out more about life at Miro: Youtube: https://www.youtube.com/@lifeatmiro Blog: https://miro.com/careers/life-at-miro/all/ Instagram: https://www.instagram.com/mirohq/ At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here .

Location: Tokyo, JP About the Team The Professional Services organisation at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. As part of a global team, you will partner closely with Customer Success, Product, and Engineering to deliver high-impact solutions and continuously evolve how we support our customers. Our team of strategic advisors, onboarding experts, and technical account managers work side-by-side with customers to transform how they collaborate, build, and innovate—powered by agentic AI and Miro’s world-class platform. About the Role We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. This is a highly strategic, customer-facing role where you will act as a trusted technical advisor , guiding customers through workflow transformation, AI-driven adoption, and long-term platform integration. As a TAM, you will pioneer how Miro’s AI capabilities can be embedded into enterprise workflows, helping customers redesign how they work—from discovery through delivery. You will combine consulting expertise, technical fluency, and change management to drive meaningful, measurable outcomes. TAMs play a critical role in shaping how the world’s most innovative companies Discover, Define, and Deliver new products and services. Operating with a high degree of autonomy, you will take ownership of customer outcomes end-to-end, proactively identifying opportunities to improve adoption, optimize workflows, and strengthen long-term partnerships. What you’ll do Workflow Optimization: Redesign and optimize customer workflows across the Discover–Define–Deliver lifecycle, leveraging Miro’s AI capabilities Guide customers in adopting AI-driven ways of working, including prompt engineering and automation opportunities Recommend integration strategies that drive alignment, efficiency, and business impact Technology Optimization: Support customers in integrating Miro with their ecosystem using APIs, integrations, and other technical capabilities Monitor platform health, engagement, and usage patterns to proactively identify opportunities for deeper adoption Help reduce tool fragmentation and enable teams to work more effectively within Miro Change Management & Scaling: Equip internal champions with strategies to scale adoption across teams, regions, and departments Support Centers of Excellence (CoEs) in establishing governance, best practices, and scalable deployment models Lead organizational change initiatives to position Miro as a strategic platform for innovation Strategic Alignment & Continuous Improvement: Partner with Customer Success Managers to deliver impactful Quarterly Business Reviews (QBRs), translating platform data into actionable insights and measurable ROI Act as a strategic technical partner, anticipating customer needs and shaping long-term success plans Provide data-driven recommendations to continuously improve adoption, engagement, and business outcomes What you’ll need 5+ years in consulting, technical account management, customer success, or similar customer-facing roles in enterprise SaaS Hands-on experience with AI tools, prompt engineering, or automation workflows (highly preferred) Strong technical fluency with APIs, integrations, and enterprise IT ecosystems Proven ability to lead workflow transformation, platform adoption, and change management at scale Experience using analytics and data to drive decision-making and customer outcomes Ability to facilitate executive-level discussions and cross-functional workshops with credibility Proactive, ownership-driven mindset with the ability to operate independently in a fast-paced, ambiguous environment Native-level Japanese and business-level English proficiency required Experience in the Japanese enterprise market is highly advantageous A continuous learning mindset with the agility to stay ahead of rapidly evolving AI trends and integrate them into customer strategies. What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board . #LI-YN1 About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! Check out more about life at Miro: Youtube: https://www.youtube.com/@lifeatmiro Blog: https://miro.com/careers/life-at-miro/all/ Instagram: https://www.instagram.com/mirohq/ At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here .

Location: Tokyo, JP About the Team The Strategic Accounts team’s mission is to make Miro the nerve center for innovation inside the world’s largest companies. We partner with Fortune 500 and Global 2000 enterprises to help them accelerate product development, improve cross-functional alignment, and transform how teams move from strategy to execution. This team sits at the center of Miro’s evolution from a collaboration product to an AI-powered innovation workspace. Our Strategic AEs operate as account CEOs, leading cross-functional account teams across Solution Engineering, Customer Success, Value Advisory, Professional Services, Product, Marketing, Partners, and executive leadership. About the Role Winning in Strategic Accounts is not about managing a territory or closing isolated deals. It is about building multi-year account strategies, identifying the customer’s most important business initiatives, and expanding Miro into mission-critical workflows across Product, Engineering, Design, IT, Operations, and transformation teams. As a Strategic AE, you will own a focused portfolio of Miro’s largest enterprise customers. You will be expected to understand each account’s industry context, operating model, executive priorities, political landscape, renewal dynamics, and expansion potential. You will create pipeline through disciplined account-based execution, build executive alignment around measurable outcomes, and orchestrate Miro’s internal resources to turn strategic opportunities into durable enterprise partnerships. What You’ll Do → Own a portfolio of named strategic accounts Develop and execute deep account strategies across 3–10 global enterprise customers. Identify priority business initiatives, critical workflows, executive buyers, Champions, renewal moments, competitive risks, and multi-product expansion opportunities. → Drive workflow-led expansion Position Miro around high-value enterprise workflows such as product strategy, roadmapping, customer discovery, prototyping, planning, agile execution, technical diagramming, portfolio visibility, and innovation governance. Connect Miro’s platform to measurable customer outcomes, including faster product cycles, stronger alignment, improved productivity, and better execution across distributed teams. → Build executive alignment and business cases Engage senior leaders across Product, Engineering, Design, IT, Transformation, Finance, and the C-suite. Create compelling business cases that tie Miro to named customer initiatives, quantified pain, strategic priorities, and long-term value realization. → Orchestrate complex account teams Lead cross-functional PODs across Solution Engineering, Customer Success, Value Advisory, Professional Services, Product, Marketing, Partners, BDRs, and senior leadership. Align the team around clear account objectives, executive engagement plans, validation events, and expansion plays. → Create and manage strategic pipeline Maintain a disciplined account-based pipeline generation motion. Use executive outreach, customer workshops, field marketing, partner collaboration, BDR support, and renewal planning to stay multiple quarters ahead on pipeline coverage. → Operate with rigorous sales discipline Apply MEDDPICC and Command of the Message at an expert level. Build customer-validated problem statements, develop real Champions, secure Economic Buyer access, quantify business impact, and use mutual plans to drive complex opportunities forward. → Shape how Miro wins in the enterprise Bring field intelligence back to Product, Marketing, Customer Success, and leadership. Help refine Miro’s enterprise narrative, identify repeatable expansion patterns, mentor peers, and contribute to regional go-to-market strategy. What You’ll Need 10+ years of SaaS sales experience , including significant experience selling to Fortune 500 / Global 2000 enterprises with 10,000+ employees. Proven track record of pipeline creation and deal closing through new business acquisition (Self-Sourcing / Outbound) in a B2B environment. Proven success owning a small number of strategic named accounts and driving complex expansion motions across multiple business units, geographies, personas, and executive stakeholders. Track record closing and expanding $250K–$1M+ enterprise opportunities, ideally including multi-product, multi-year, or transformation-oriented deals. Strong ability to build executive relationships across Product, Engineering, Design, IT, Transformation, Finance, and C-level stakeholders. Deep MEDDPICC and Command of the Message discipline, including strong qualification, Champion development, Economic Buyer engagement, quantified pain, decision-process management, and value-based selling. Experience orchestrating cross-functional deal teams across SE, CS, Services, Value Advisory, Product, Marketing, Partners, BDRs, and executive sponsors. Strong account planning discipline, with the ability to translate customer strategy into named initiatives, workflow opportunities, stakeholder maps, pipeline plans, and measurable expansion outcomes. Comfort operating in complex, ambiguous enterprise environments where success requires persistence, business acumen, internal leadership, and the ability to create belief with both customers and internal teams. AI fluency and curiosity, with a track record of leveraging AI tools to improve account research, stakeholder mapping, territory strategy, opportunity planning, customer insights, and overall sales productivity. What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board . #LI-YN1 About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! Check out more about life at Miro: Youtube: https://www.youtube.com/@lifeatmiro Blog: https://miro.com/careers/life-at-miro/all/ Instagram: https://www.instagram.com/mirohq/ At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here .

Location: Remote Brazil; Remote Mexico About the Team The Strategic Accounts team’s mission is to make Miro the nerve center for innovation inside the world’s largest companies. We partner with Fortune 500 and Global 2000 enterprises to help them accelerate product development, improve cross-functional alignment, and transform how teams move from strategy to execution. This team sits at the center of Miro’s evolution from a collaboration product to an AI-powered innovation workspace. Our Strategic AEs operate as account CEOs, leading cross-functional account teams across Solution Engineering, Customer Success, Value Advisory, Professional Services, Product, Marketing, Partners, and executive leadership. About the Role Winning in Strategic Accounts is not about managing a territory or closing isolated deals. It is about building multi-year account strategies, identifying the customer’s most important business initiatives, and expanding Miro into mission-critical workflows across Product, Engineering, Design, IT, Operations, and transformation teams. As a Strategic AE, you will own a focused portfolio of Miro’s largest enterprise customers. You will be expected to understand each account’s industry context, operating model, executive priorities, political landscape, renewal dynamics, and expansion potential. You will create pipeline through disciplined account-based execution, build executive alignment around measurable outcomes, and orchestrate Miro’s internal resources to turn strategic opportunities into durable enterprise partnerships. What you’ll do → Own a portfolio of named strategic accounts Develop and execute deep account strategies across 3–10 global enterprise customers. Identify priority business initiatives, critical workflows, executive buyers, Champions, renewal moments, competitive risks, and multi-product expansion opportunities. → Drive workflow-led expansion Position Miro around high-value enterprise workflows such as product strategy, roadmapping, customer discovery, prototyping, planning, agile execution, technical diagramming, portfolio visibility, and innovation governance. Connect Miro’s platform to measurable customer outcomes, including faster product cycles, stronger alignment, improved productivity, and better execution across distributed teams. → Build executive alignment and business cases Engage senior leaders across Product, Engineering, Design, IT, Transformation, Finance, and the C-suite. Create compelling business cases that tie Miro to named customer initiatives, quantified pain, strategic priorities, and long-term value realization. → Orchestrate complex account teams Lead cross-functional PODs across Solution Engineering, Customer Success, Value Advisory, Professional Services, Product, Marketing, Partners, BDRs, and senior leadership. Align the team around clear account objectives, executive engagement plans, validation events, and expansion plays. → Create and manage strategic pipeline Maintain a disciplined account-based pipeline generation motion. Use executive outreach, customer workshops, field marketing, partner collaboration, BDR support, and renewal planning to stay multiple quarters ahead on pipeline coverage. → Operate with rigorous sales discipline Apply MEDDPICC and Command of the Message at an expert level. Build customer-validated problem statements, develop real Champions, secure Economic Buyer access, quantify business impact, and use mutual plans to drive complex opportunities forward. → Shape how Miro wins in the enterprise Bring field intelligence back to Product, Marketing, Customer Success, and leadership. Help refine Miro’s enterprise narrative, identify repeatable expansion patterns, mentor peers, and contribute to regional go-to-market strategy. What you’ll need 10+ years of SaaS sales experience , including significant experience selling to Fortune 500 / Global 2000 enterprises with 10,000+ employees. Native level proficiency in Spanish and English Proven success owning a small number of strategic named accounts and driving complex expansion motions across multiple business units, geographies, personas, and executive stakeholders. Track record closing and expanding $250K–$1M+ enterprise opportunities, ideally including multi-product, multi-year, or transformation-oriented deals. Strong ability to build executive relationships across Product, Engineering, Design, IT, Transformation, Finance, and C-level stakeholders. Deep MEDDPICC and Command of the Message discipline, including strong qualification, Champion development, Economic Buyer engagement, quantified pain, decision-process management, and value-based selling. Experience orchestrating cross-functional deal teams across SE, CS, Services, Value Advisory, Product, Marketing, Partners, BDRs, and executive sponsors. Strong account planning discipline, with the ability to translate customer strategy into named initiatives, workflow opportunities, stakeholder maps, pipeline plans, and measurable expansion outcomes. Comfort operating in complex, ambiguous enterprise environments where success requires persistence, business acumen, internal leadership, and the ability to create belief with both customers and internal teams. AI fluency and curiosity, with a track record of leveraging AI tools to improve account research, stakeholder mapping, territory strategy, opportunity planning, customer insights, and overall sales productivity. What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board . #LI-SF1 About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! Check out more about life at Miro: Youtube: https://www.youtube.com/@lifeatmiro Blog: https://miro.com/careers/life-at-miro/all/ Instagram: https://www.instagram.com/mirohq/ At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here .