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Location: El Salvador; Colombia; Nicaragua; Honduras; Guatemala; Dominican Republic We are seeking an experienced Virtual Referral & Prior Authorization Coordinator to join a growing Primary Care and Family Medicine practice in the US. This role requires recent, hands-on experience using eClinicalWorks (eCW) to seamlessly integrate into established workflows. You will take full ownership of processing patient referrals and insurance prior authorizations from start to finish. As you become proficient in these core responsibilities, the role will expand to include patient scheduling, phone management, and general administrative front-desk support. Work Schedule: Monday through Friday, 8:00 AM – 5:00 PM CST. RESPONSIBILITIES Referral Coordination (Primary): Prepare and submit referrals in eClinicalWorks (eCW), verify patient and insurance details, attach necessary clinical documentation, follow up with specialist offices, and track each referral to completion. Prior Authorizations (Primary): Verify authorization requirements, submit requests through insurance payor portals, gather supporting clinical records, track deadlines, escalate claim denials, and keep providers and patients informed. Administrative & Reception Support (Secondary): Handle inbound and outbound calls via Weave, schedule patient appointments, process intake and registration, update demographics, verify insurance coverage, and manage follow-up messages. Requirements eClinicalWorks (eCW): Recent, hands-on experience using eCW in a US-based medical practice (mandatory). Referrals & Prior Auths: Proven experience managing full-cycle referrals and insurance prior authorizations independently. Bilingual Skills: Fully bilingual in English and Spanish with clear, professional spoken English. US Healthcare Experience: Direct experience working with US medical practices, ideally in Primary Care or Family Medicine. Adaptability: Willingness to expand responsibilities into phone management, patient scheduling, and front-desk reception duties. Compliance: Solid understanding of medical terminology, insurance communication, and strict HIPAA guidelines. NICE TO HAVES Experience using Weave VoIP phone systems. High-volume referral and prior authorization handling. Background in insurance benefits verification and front-desk patient reception.

Location: Venezuela, Bolivarian Republic of; Colombia; Ecuador; Argentina; Brazil; Philippines About us Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent! We are dedicated to connecting talented individuals with remarkable companies in need of their skills. Our goal is to create fulfilling job opportunities for professionals around the world . About the Role We’re hiring an Organic Content Strategist for a US DTC gifting brand to work remotely with their team. The brand makes sentimental, gift-led products built around personal milestones like births and weddings. You’ll own their organic presence on Instagram and TikTok, from strategy to execution. That means planning the content calendar, creating and editing posts, and turning creator content into social posts that carry real emotion rather than reading like product marketing. You’ll work in a small team directly with leadership and an outsourced agency layer. You’ll also partner closely with the brand’s Affiliate & Partnerships Manager, turning the creator content they bring in into organic posts. Job Responsibilities Day to Day Own the brand’s organic presence across Instagram and TikTok. Create and edit static and video content using company assets, creator content and product samples. Source creator-generated content and shape it into engaging organic posts. Do light video editing and adapt content for cross-platform use. Manage the posting cadence and the organic content calendar. Strategy & Collaboration Develop and execute a creative content strategy aligned with brand goals and trends. Monitor trends, especially US trends, and translate them into on-brand social content. Work with the affiliate/outreach role so creator content lines up with the social strategy. Requirements Proven experience both planning and executing organic social media strategy, not one or the other. Experience creating content specifically for Instagram and TikTok. Light video editing ability. Comfortable using AI tools, Canva or similar content tools. Creative and trend-savvy, with a strong visual eye. Strategic, but also hands-on and execution-oriented. Idea-driven, culturally aware and proactive. Cultural fluency with a US audience, since the role reads and reacts to US trends. Availability to work EST hours is preferred. Benefits $3,000+ USD per month. Full-time, 40 hours a week, as an international contractor. 100% remote work flexibility from anywhere.

Location: Indonesia; Vietnam; Nigeria; Kenya; Turkey Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. Role Overview We are looking for an experienced Illustrator / Graphic Artist with strong artistic fundamentals and the ability to work confidently across Cinematic & Film Noir, Steampunk , Surreal / Dreamlike / Psychedelic Cyberpunk & Sci-Fi, Art Deco & Art Nouveau, Vintage & Retro Glitch & Vaporwave styles . The role combines creative asset production with structured documentation and iterative quality review. CONTRACT: Contractor assignment, 12 weeks COMMITMENT: Paid per completed task (1 task ~ 30-40 min) LOCATIONS: Remote - Bangladesh, Brazil ,Colombia, Egypt, Ghana, India, Indonesia, Pakistan, Turkey, Vietnam PROCESS: Portfolio Review Key Responsibilities Create high-quality digital illustrations and visual assets from detailed creative briefs. Develop character-driven and graphic visuals across multiple artistic styles. Produce work in styles including Cinematic & Film Noir, Steampunk , Surreal / Dreamlike / Psychedelic Cyberpunk & Sci-Fi, Art Deco & Art Nouveau, Vintage & Retro Glitch & Vaporwave styles Create multiple asset variations while maintaining strong stylistic consistency. Apply strong composition, color, line work, lighting, texture, and visual-balance principles. Adapt and replicate visual styles accurately across different briefs. Document artistic prompts, workflows, and asset metadata in a clear and structured format. Incorporate review feedback and refine artwork efficiently. Maintain consistent quality and visual standards across deliverables. Requirements Professional experience as a Cartoonist, Illustrator, Visual Artist, Graphic Designer , or similar creative professional. Strong portfolio demonstrating multi-style digital illustration and asset creation . Strong understanding of composition, color theory, lighting, line work, textures, and visual balance. Advanced proficiency with Procreate, Adobe Illustrator, and Adobe Photoshop . Proven ability to work across multiple styles, including cartoon/comic, manga/anime, pop art, sticker art, and sketching. Ability to maintain visual consistency across multiple related assets and variations. Bachelor’s degree or equivalent practical experience in Graphic Design, Fine Arts, Illustration, Visual Communication, or a related field. Strong written English for workflow documentation and structured project communication.

Location: India; Ghana; Egypt; Colombia; Brazil; Bangladesh Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. Role Overview We are looking for an experienced Illustrator / Graphic Artist with strong artistic fundamentals and the ability to work confidently across Cinematic & Film Noir, Steampunk , Surreal / Dreamlike / Psychedelic Cyberpunk & Sci-Fi, Art Deco & Art Nouveau, Vintage & Retro Glitch & Vaporwave styles . The role combines creative asset production with structured documentation and iterative quality review. CONTRACT: Contractor assignment, 12 weeks COMMITMENT: Paid per completed task (1 task ~ 30-40 min) LOCATIONS: Remote - Bangladesh, Brazil ,Colombia, Egypt, Ghana, India, Indonesia, Pakistan, Turkey, Vietnam PROCESS: Portfolio Review Key Responsibilities Create high-quality digital illustrations and visual assets from detailed creative briefs. Develop character-driven and graphic visuals across multiple artistic styles. Produce work in styles including Cinematic & Film Noir, Steampunk , Surreal / Dreamlike / Psychedelic Cyberpunk & Sci-Fi, Art Deco & Art Nouveau, Vintage & Retro Glitch & Vaporwave styles Create multiple asset variations while maintaining strong stylistic consistency. Apply strong composition, color, line work, lighting, texture, and visual-balance principles. Adapt and replicate visual styles accurately across different briefs. Document artistic prompts, workflows, and asset metadata in a clear and structured format. Incorporate review feedback and refine artwork efficiently. Maintain consistent quality and visual standards across deliverables. Requirements Professional experience as a Cartoonist, Illustrator, Visual Artist, Graphic Designer , or similar creative professional. Strong portfolio demonstrating multi-style digital illustration and asset creation . Strong understanding of composition, color theory, lighting, line work, textures, and visual balance. Advanced proficiency with Procreate, Adobe Illustrator, and Adobe Photoshop . Proven ability to work across multiple styles, including cartoon/comic, manga/anime, pop art, sticker art, and sketching. Ability to maintain visual consistency across multiple related assets and variations. Bachelor’s degree or equivalent practical experience in Graphic Design, Fine Arts, Illustration, Visual Communication, or a related field. Strong written English for workflow documentation and structured project communication.

Location: Argentina; Peru; Mexico; Brazil; Chile; Colombia About Gramian Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. About the Role We are seeking a highly organized Workforce Planning & Resource Coordination Specialistto support the daily planning and deployment of more than 1,800 contributorsacross multiple AI training projects. Reporting to the Supply Manager, you will allocate contributors according to project demand, maintain accurate workforce and capacity data, coordinate resource movements, and work closely with Project, Training, and Onboarding Leads. The ideal candidate has experience in operations coordination, workforce management, or resource planning, with strong spreadsheet skills, attention to detail, and the ability to make data-driven decisions in a fast-paced, shift-based environment. Key Responsibilities Allocate and reassign contributors across projects based on changing demand, capacity, and operational priorities. Coordinate access permissions, training requirements, and instructions associated with resource movements. Maintain accurate and up-to-date records of contributor deployment, status, performance, and availability. Monitor project capacity, throughput, onboarding, and offboarding to support effective workforce utilization. Identify capacity shortages, resource conflicts, and data inconsistencies, escalating risks to the appropriate stakeholders. Track resource requests from initial submission through allocation and completion. Coordinate with Project, Training, Onboarding, and Supply teams to ensure smooth resource deployment. Conduct clear shift handoffs, documenting outstanding requests, pending actions, and operational risks. Recommend improvements to resource planning processes, tracking systems, and workforce management workflows. Support timely, accurate decision-making in a dynamic environment with competing operational priorities. Requirements Professional experience in operations coordination, workforce management, resource planning, or a similar role. Strong spreadsheet skills and experience maintaining structured datasets, tracking records, and managing operational information. Excellent organizational skills and attention to detail. Ability to analyze capacity and resource data to make accurate, data-driven decisions under pressure. Strong communication and stakeholder-management skills. Ability to track multiple requests, deadlines, and dependencies simultaneously. Comfortable working in a fast-paced, shift-based environment and completing clear handoffs between teams. Availability to work the specified schedule for the full 16-week project.

Location: Brazil; Mexico; Argentina; Colombia; Poland; Romania About Gramian Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. About the Role We are seeking experienced Subject Matter Experts (SMEs) from psychology, social work, counseling, qualitative research, human-computer interaction (HCI), communication, conflict resolution, coaching, and related advisory fields to support AI conversation evaluation research. You will review conversations between people and AI models, assess whether the AI gathered sufficient context before making recommendations, identify missed opportunities for clarification, and provide structured feedback to improve conversational quality. The ideal candidate has at least 3–5 years of relevant professional experience, strong analytical and interviewing skills, and the ability to distinguish essential, decision-changing information from details that are less relevant to a recommendation. Key Responsibilities Review AI conversations involving interpersonal relationships, workplace situations, education, family matters, everyday planning, wellbeing, and other real-world decisions. Evaluate whether the AI gathered sufficient context before providing advice, recommendations, or proposed solutions. Identify missing information and suggest relevant follow-up questions that could improve the quality of the AI's response. Assess whether additional context would materially change the recommendation or decision. Distinguish between load-bearing information that could change the outcome and non-essential or merely descriptive details. Conduct qualitative reviews using structured evaluation guidelines and document findings consistently. Identify missed opportunities for clarification, contextual understanding, and information gathering. Consider relevant personal, psychological, social, financial, practical, and organizational factors when evaluating conversations. Collaborate with research teams to maintain consistent evaluation standards and high-quality assessments. Complete assigned tasks accurately within the required project timelines. Requirements Candidates must have at least 3–5 years of direct professional experience in one or more of the following domains. 1. Licensed Social Work Master's degree in Social Work (MSW) or an equivalent graduate-level qualification. LCSW, LICSW, LMSW, or an equivalent applicable social work credential or license. Experience in client assessment, case review, interviewing, counseling, or related social-work practice. 2. Counseling, Therapy, or Psychology Master's degree in a relevant discipline with an LMFT, LPC, LCPC, or equivalent counseling or therapy credential; or PhD or PsyD in Clinical, Counseling, Social, or Industrial-Organizational Psychology. Relevant experience in counseling, therapy, psychological assessment, interviewing, case review, or other client-facing professional work. 3. Qualitative Research, HCI, or Communication MA, PhD, or equivalent advanced expertise in Human-Computer Interaction, Communication, Anthropology, Sociology, Qualitative Research, or a closely related discipline. Experience conducting qualitative research, interviews, user research, conversation analysis, thematic analysis, qualitative coding, or similar research activities. Ability to analyze conversations systematically and identify missing context or patterns in human communication. 4. Mediation, Coaching, Student Services, Organizational Consulting, or Related Advisory Fields Relevant professional qualification, credential, or demonstrated subject-matter expertise. At least 5 years of direct advisory or client-facing experience for candidates qualifying through this pathway. Experience in coaching, mediation, student advising, organizational consulting, or comparable professional work. Demonstrated ability to gather context, understand individual or organizational needs, and provide informed recommendations.

Location: India; Brazil; Colombia About Gramian Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. About the Role We are seeking an experienced AI Annotation Team Lead to oversee annotation teams responsible for producing accurate, high-quality AI training data. In this role, you will manage daily workflows, guide annotators and Pod Leads, monitor productivity and quality metrics, and ensure timely delivery under tight deadlines, often within 24-hour turnaround windows. The ideal candidate has proven team leadership experience, strong operational and communication skills, and the ability to translate complex client guidelines into clear instructions while maintaining consistent quality and performance. Key Responsibilities Manage annotation batches from project launch through final delivery, ensuring deadlines and quality standards are met. Review client guidelines and translate them into clear, actionable instructions for annotators and Pod Leads. Lead and coordinate annotation teams, establish daily production targets, and maintain appropriate staffing and workload distribution. Monitor productivity, quality, turnaround times, and other operational performance metrics. Conduct coaching, retraining, and remediation to address performance gaps and recurring quality issues. Partner with QA and tooling teams to identify bottlenecks and improve annotation workflows and processes. Identify high-performing team members and support their development toward future leadership responsibilities. Track project progress, identify operational risks and blockers, and communicate updates to the Project Lead. Maintain consistent annotation quality and operational efficiency in a fast-paced environment with tight deadlines. Requirements 4–6 years of overall professional experience, including at least 2 years in a team leadership or supervisory role. Proven experience managing teams against productivity, quality, and delivery targets. Strong organizational, communication, problem-solving, and decision-making skills. Ability to interpret complex guidelines and convert them into clear instructions and workflows. Experience managing competing priorities, staffing needs, and time-sensitive deliverables. Strong attention to detail and commitment to maintaining high-quality output. Availability to work the specified schedule for the full 16-week project.

Location: Colombia; India; Brazil About Gramian Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. About the Role We are seeking a detail-oriented QA Review Team Lead to oversee quality assurance activities for AI training data and ensure annotated outputs are accurate, consistent, and delivered on time. In this role, you will lead QA reviewers, manage audit and review queues, assess annotation quality, identify recurring errors, and provide clear, actionable feedback to improve team performance. You will also train new reviewers, clarify guidelines for annotators, and escalate complex or recurring issues to the Senior QA Lead. The ideal candidate combines strong quality assurance skills with experience mentoring team members and applying detailed guidelines in a fast-paced environment. CONTRACT: Contractor assignment, 16 weeks COMMITMENT: Hourly, up to 40h/week LOCATIONS: Remote - Brazil, Colombia, India Key Responsibilities Lead QA reviewers and manage audit and review queues to ensure timely and accurate completion of assigned work. Spot-check annotated data and reviewer decisions to verify compliance with project guidelines and quality standards. Provide clear, actionable, and consistent feedback to reviewers and annotators. Conduct office hours and clarify annotation guidelines, review criteria, and quality expectations. Monitor quality scores, error trends, audit results, and reviewer performance. Train and onboard new reviewers on project guidelines, tools, and review procedures. Identify recurring errors, inconsistencies, and process gaps, and recommend corrective actions. Escalate persistent quality issues, unclear guidelines, and complex cases to the Senior QA Lead. Support continuous improvement of review processes and maintain consistent quality across the team. Requirements 3–5 years of overall professional experience, including at least 1 year of experience leading, mentoring, or supervising reviewers or team members. Strong attention to detail and the ability to apply complex guidelines consistently. Excellent written and verbal communication skills. Ability to provide constructive, actionable feedback and explain quality expectations clearly. Strong organizational skills and the ability to manage multiple review queues and competing deadlines. Ability to identify patterns in errors and support corrective actions. Availability to work the specified schedule for the full 16-week project.

Location: South Africa; Jamaica; Ethiopia; Pakistan; Philippines; Colombia About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups and established businesses in SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing, you’ll be placed directly with a client as a core member of their team—giving you real ownership, career progression, and long-term stability. Job Type: Part-time (24 hours/week) Location: Remote Working Hours: Eastern Time (US/Canada) About the Company Our client is an innovative AI solutions company helping municipalities and government organizations modernize their operations through intelligent technology. Their solutions include AI-powered citizen engagement chatbots, internal automation tools, and permit validation systems designed to improve public service delivery and operational efficiency. As the company expands across the US and Canadian markets, they're looking for an experienced Sales Development Representative (SDR) to drive new business opportunities and build relationships with public-sector decision-makers. Job Summary We are seeking a highly autonomous, results-driven Sales Development Representative (SDR) with proven experience selling to government organizations, municipalities, or public-sector institutions. In this part-time remote sales role (24 hours per week), you'll take ownership of outbound prospecting, lead generation, appointment setting, and closing sales opportunities across North America. This is an excellent opportunity for an experienced SDR or business development professional who understands public-sector sales cycles, can independently build a qualified pipeline, and is comfortable working in a growing AI technology company. Key Responsibilities Lead Generation & Outbound Prospecting Identify and prospect municipalities, government agencies, and public-sector organizations across the US and Canada. Independently research and engage key decision-makers through cold email, cold calling, LinkedIn, and other outbound channels. Develop targeted prospect lists and maintain a consistent pipeline of qualified opportunities. Identify potential use cases for AI-powered solutions within government organizations. Appointment Setting & Sales Closing Book qualified meetings and product demonstrations with relevant decision-makers. Conduct discovery conversations to understand organizational challenges and technology needs. Communicate the value of AI solutions to public-sector stakeholders. Manage sales opportunities from initial outreach through appointment setting and deal closing. Build relationships with prospects and navigate longer, consultative public-sector sales cycles. CRM & Pipeline Management Use Zoho CRM to manage leads, track activities, and monitor sales opportunities. Maintain accurate prospect information, meeting notes, and follow-up schedules. Independently manage pipeline progression and prioritize high-value opportunities. Track performance against lead generation, meetings booked, and deals closed. Requirements Must have proven sales experience within public-sector or governmental organizations, including municipalities, government agencies, or similar institutions. Demonstrated experience in outbound sales, business development, or SDR roles. Proven ability to independently generate leads, book qualified appointments, and close sales. Hands-on experience using Zoho CRM for pipeline management and sales tracking. Strong understanding of B2B or B2G (business-to-government) sales processes. Excellent spoken and written English communication skills. Confident engaging senior stakeholders and government decision-makers. Highly organized, self-motivated, and comfortable working independently. Availability to work 24 hours per week, aligned with the client's Eastern Time zone. Reliable laptop, stable internet connection, and professional remote working setup. Nice-to-Have Qualifications Experience selling AI, SaaS, or other technology solutions. Existing knowledge of the US or Canadian municipal and government markets. Familiarity with public-sector procurement processes and government sales cycles. Experience selling digital transformation or automation solutions. Previous experience working in a startup or growth-stage technology company. Benefits 💰 Competitive compensation 🌎 100% remote opportunity 🤖 Work with innovative AI technology 🚀 High-impact role 🎯 Autonomy and ownership

Location: Colombia; Argentina; Brazil On behalf of WorkforceTech Client #1 , SD Solutions is looking for a talented Professional Services Manager (combining Online and Offline aspects) to deliver exceptional customer onboarding and configuration support. You will meet clients on video calls to understand how their business operates and configure the system together with them in real time — acting as a trusted guide who keeps things clear, simple, and practical, even for non-technical users. At the same time, you will work behind the scenes on execution: receiving clear requirements and ensuring the system is configured accurately, completely, and ready to use before the customer logs in. Your goal is straightforward: When the interaction ends (whether live call or backend task), the customer’s account is fully usable for daily operations — nothing half-done. Your work prevents rework, confusion, and customer frustration. SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer. Responsibilities: Lead live onboarding and training sessions with customers via video calls (Zoom / Google Meet), understand their business workflows, and configure the system in real time Configure Connecteam based on provided requirements (both live and offline): time clocks & attendance rules, schedules & shifts, PTO & payroll policies, forms, checklists, permissions, groups & roles Build and set up schedules, rules, forms, templates, and policies Upload and manage employee data accurately (via Excel/CSV imports, data migrations from other systems) Assist customers with data transitions (e.g., importing schedules from Excel) Perform QA and thorough review of setups before go-live; identify blockers and missing inputs early Advise customers on best practices to ensure successful adoption Clearly document everything configured and any remaining action items Coordinate closely with Customer Success, Online/Offline teams, and other departments for smooth handoffs and follow-ups Ensure the customer’s account is fully ready for daily operations immediately after onboarding Requirements: 1+ year of experience in SaaS onboarding, implementation, professional services, technical support, or back-office configuration (required) Strong technical aptitude and exceptional attention to detail Native or near-native English level with excellent presentation and communication skills Confidence working directly with customers (often non-technical frontline managers) Ability to break down complex requirements into clear, actionable steps Highly organized, consistent, and reliable Fast learner, very tech-savvy, quick to master new tools and systems Comfortable working US hours (CST/EST time zone) – required for live calls Previous experience with SaaS configuration, operations, or back-office support – big plus Shared Tools & Stack: Connecteam platform (web + mobile, online/offline capabilities) Excel/CSV for data uploads Task & project management: Monday.com, Trello, etc. CRM: HubSpot (familiarity) Video conferencing: Zoom / Google Meet Documentation: Notion, Google Docs AI tools are encouraged and welcomed to boost efficiency About the company: A B2B SaaS platform that gives frontline businesses — restaurants, retail chains, cleaning companies, laundries — a single tool to manage their hourly workforce. Features span time clocks, shift scheduling, PTO policies, payroll exports, digital forms, checklists, and permission-based roles for both desktop and mobile use. By applying for this position, you agree to the terms outlined in our Privacy Policy. Please take a moment to review our Privacy Policy https://sd-solutions.breezy.hr/privacy-notice , and make sure you understand its contents. If you have any questions or concerns regarding our Privacy Policy, please feel free to contact us.

Location: Bogotá, Colombia Workplace: hybrid Are you ready to join our digital revolution journey?    At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.   Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.   With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career. We're looking for a high-energy, AI-native Client Partner to own Connect portfolio in Colombia & CAM, connecting top advertisers and agencies specially with Google and LinkedIn and offline media all over the world. The Client Partner is responsible for training, promoting, presenting and driving product sales through live consumer engagement. The ideal candidate is charismatic, ambitious, connecting top advertisers and agencies with the digital and offline media ecosystem. Markets to be develop: Colombia and CAM. Main responsibilities: Drive revenue through new client acquisition, renewals, and upsell opportunities — leveraging AI and automation tools to multiply pipeline capacity and annual planning based on the markets opportunities. Weekly sales reporting and analysis: opportunities, risks, status. Reports and analysis for upper management related to delivery, attainment, pacing, growth, coverage, efficiency and opportunities in each country. Work directly with the operation team and all other areas within the company (Finance, Sales ops, Sales Administration, etc). Positively represent the company within the marketSearch for costumer satisfaction, both from agencies and direct clients. Skills required: Energetic, goal oriented and outgoing Strong communication skills and highly organised Strong understanding of the digital advertising industry, including knowledge of the technology, major companies, and research Ability to leverage data and analytics to influence social marketing activity and strategy Aptitude, creativity and a preference for working in collaborative teams and across business units Close relationships with decision makers in the market Comfortable operating in a highly dynamic environment Skills required: Energetic, goal oriented and outgoing Strong communication skills and highly organised Strong understanding of the digital advertising industry, including knowledge of the technology, major companies, and research Ability to leverage data and analytics to influence social marketing activity and strategy Aptitude, creativity and a preference for working in collaborative teams and across business units Close relationships with decision makers in the market Comfortable operating in a highly dynamic environment Education Languages: Full professional proficiency in Spanish and English. Education: BA/BS in Business, Marketing, or related field. Experience: 4+ years in sales and account management within digital advertising platforms, media agencies. AI fluency: Proven track record adopting AI/productivity tools to automate routine tasks and scale sales operations. Deep understanding of digital ad metrics and campaign optimization on premium platforms. Excellent consultative communication skills, able to influence multiple levels of stakeholders. Why Join Us?   Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.     We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.    #ALEPH

Location: Medellin, Colombia; Buenos Aires, Argentina; Brasília, Brazil On behalf of AdTech Client #3 , SD Solutions, we are looking for a talented AI Designer Your role: Help turn concepts into finished visuals for client campaigns. We need a designer who already makes strong work with AI, brings good judgment, and is excited to do this full-time. SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer. Responsibilities: AI-generated images, characters, environments, and video for commercials. Storyboards, pitch decks, and client presentations. Branded graphics, social assets, and campaign variations. Photoshop cleanup, compositing, and refinements to get imagery ready for production. Requirements: AI experience is required. Working proficiency in tools like Higgsfield, Midjourney, ChatGPT, and/or Claude, with examples of AI-generated images, videos, and other creative assets. Ability to direct and refine outputs, maintain visual consistency, and finish work to a professional standard. A real passion for AI. Actively test tools, build on what you learn, and bring experiments you’re excited to show us. 3-7+ years of design experience, with strong typography, layout, and composition skills. Strong Photoshop and Illustrator skills; experience in Figma and Canva, including templates. Bonus: Editing and animation skills in Premiere or After Effects. About the company: An AI-native production studio specializing in commercials for broadcast TV, streaming, and social media. The studio handles the full production process — from concept and scripts through storyboards, AI production, editing, and final delivery. With nearly two decades of advertising experience behind its creative direction, the team produces ambitious campaigns in weeks, with the flexibility to build characters, environments, and evolving campaign assets. By applying for this position, you agree to the terms outlined in our Privacy Policy. Please take a moment to review our Privacy Policy https://sd-solutions.breezy.hr/privacy-notice , and make sure you understand its contents. If you have any questions or concerns regarding our Privacy Policy, please feel free to contact us.

Location: Colombia Workplace: Remote ROLE HIGHLIGHTS - Customer Excellence Specialist - Location: Mexico, Chile, or Colombia - Department: Customer Excellence - Reports to: Senior Customer Excellence Manager - Employment type: Permanent - Workplace model: Remote - Employment is subject to applicable security screening (incl. SUPO, where required) WHY THIS ROLE MATTERS As a Customer Excellence Specialist, you’ll be the vital link between ICEYE’s SAR satellite capabilities and our customers across the LATAM region — ensuring every order, from submission to final delivery, runs smoothly and every customer interaction leaves a lasting impression. WHO WE ARE ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth. ICEYE owns the world’s largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system. ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future. Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific. YOUR DAY-TO-DAY RESPONSIBILITIES Regular Customer Excellence Responsibilities Order Management: - Oversee the entire order process, from submission to the delivery of the final product. - Prepare comprehensive feasibility studies for satellite imagery, ensuring customer requirements are met. Satellite Resource Planning: - Plan satellite resources for capturing Synthetic Aperture Radar (SAR) images. - Perform SAR image quality control to maintain high standards. Customer Interaction: - Resolve customer inquiries and complaints promptly. - Collaborate with cross-functional teams (satellite operators, sales, analytics, product software) to address project and customer-related issues. - Serve as a vital interface between clients and ICEYE, ensuring effective communication and interaction. Process Improvement: - Contribute to the enhancement of existing processes and documentation. - Report to management on key performance metrics and anomalies. Product Knowledge: - Maintain a thorough understanding of the company’s products, support, and services. Account Management Responsibilities Governmental and Commercial Contracts: - Serve as the point of contact for governmental contracts and commercial clients. - Conduct feasibility studies and effectively communicate results to customers. Relationship Building: - Build and maintain trusted relationships with customers, serving as a key contact for order-related queries. Training and Progress Monitoring: - Coordinate and conduct service training for both internal and external customers. - Monitor order progress closely, proactively identifying and resolving potential issues. Reporting: - Satisfy internal and external reporting needs by providing accurate Key Performance Indicators (KPIs). WHAT WE’RE LOOKING FOR - Bachelor’s degree in Geography, Remote Sensing, Aerospace, or a related field. - Proven experience in a customer excellence, account management, or customer-facing operations role. - Strong analytical and problem-solving skills,Excellent written and verbal communication skills in English. - Availability for shift work (no night shifts required). WORKING AT ICEYE At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win. HOW WE WORK (OUR VALUES) - Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way. - Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions. - See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others. - Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions. - Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift. - Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins. BENEFITS Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process. OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table. We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help. Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.

Location: Brazil Workplace: Remote BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. Our VIP team supports the firm's highest-value private clients across the Payward ecosystem: high-net-worth individuals (HNWIs) who expect a premium, secure, and highly tailored experience. We ensure Kraken remains the platform of choice for VIPs by delivering white-glove relationship management, personalized trading enablement, and high-impact benefits. We are looking for a Senior VIP Relationship Manager, LATAM to help us scale our VIP client book and growth across the region. This is a hybrid role: part white-glove relationship management, part growth and business development. You'll build Kraken's presence inside LATAM's VIP trading and investor communities, run local marketing and events, and source new whale relationships. We're looking for someone who isn't afraid to be bold, can build and scale initiatives from the ground up, and is humble enough to fail fast and move on to the next challenge. If you thrive in ambiguity and can operate in a fast-paced, scrappy environment, this role is for you.   THE OPPORTUNITY - Serve as the trusted point of contact for Kraken and Payward’s top private clients across LATAM, delivering consistent, high-quality white-glove service and building deep, durable relationships. - Own the regional VIP book end to end: onboarding, tier progression, retention, and proactive intervention on at-risk and lapsing clients. - Build lasting relationships that grow AOP, net deposits, and trading volume, your primary KPIs, by becoming the partner clients trust with more of their capital and activity over time. - Bring Kraken's private client and VIP offerings to market locally, including yield and earn campaigns, lending against tokenized equities and crypto collateral, OTC execution, and structured private-client benefits, ensuring they remain impactful and competitive against regional exchanges and desks. - Source and convert new HNWI relationships through direct outreach, referrals, and introducer networks, from crypto-wealthy individuals and family offices to the principals of trading firms, OTC desks, miners, and project treasuries. - Get inside LATAM's VIP trading communities: private trading groups, investor clubs, KOL and trader networks, and closed-door investor groups. Be the Kraken face those communities know and trust. - Design and run local marketing and events (VIP dinners, trader meetups, conference-adjacent programming, and co-marketing with regional partners and KOLs) in partnership with our Marketing and Regional teams. - Build and manage introducer and referral partnerships that produce a repeatable pipeline of qualified private clients. - Act as Payward’s ear on the ground: competitive intelligence on regional exchanges, product gaps that cost us whale business, and the local narratives that move capital. - Partner with Product, Marketing, Compliance, Banking, and Client Service to champion new efforts that drive private client growth and loyalty, and to make sure every play you run is inside Kraken's licensing and compliance perimeter.     WHAT YOU BRING - 5+ years of experience in relationship management, account management, private banking, brokerage, or private client sales, including at least 2 years in the crypto space, with a track record of working with HNWIs. - An existing, personal network among LATAM's crypto HNWIs, traders, family offices, OTC desks, funds, or trading communities in Brazil, Mexico, Argentina, Colombia, or Chile. - Demonstrated ability to originate business, not just service it. You have personally brought in clients, run events, or built a community presence that produced measurable pipeline. - Deep understanding of trading product solutions, including spot, margin, and futures trading, as well as OTC trading, lending, and yield/earn products. Familiarity with how deposits and client balances drive an exchange's lending economics is a strong plus. - Comfort operating in a regulated environment across multiple LATAM jurisdictions, and the judgment to know when to involve Compliance early. - Highly data-driven, with expertise in analyzing KPIs such as assets on platform, net deposits, trading volume, and client portfolio revenue. - Ability to be scrappy, bold, and unafraid to explore alternative and creative solutions to achieve results. - Deep knowledge of cryptocurrency ecosystems, their players, frameworks, and market dynamics beyond just blue-chip tokens, including how local on/off-ramps and stablecoin flows shape client behavior in the region. - Skilled at building meaningful partnerships with internal and external stakeholders at all levels and across diverse backgrounds. - Willingness to travel up to 30% across the region for client meetings, events, and conferences. - Based in Brazil and native or near-native Portuguese plus fluent English required. Spanish is a strong plus. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter https://twitter.com/krakenfx Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/ Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice

Location: Cluj-Napoca, Romania; Petten, Netherlands; Pondicherry, India; Aachen, Germany; Abidjan, Côte d'Ivoire; Abu Dhabi, United Arab Emirates; Ahmedabad, India; Berat, Albania; Alexandria, Egypt; Algiers, Algeria; Alkmaar, Netherlands; Almaty, Kazakhstan; Amersfoort, Netherlands; Amman, Jordan; Amsterdam, Netherlands; Antalya, Türkiye; Astana, Kazakhstan; Asunción, Paraguay; Athens, Greece; Atlanta, United States; Augsburg, Germany; Austin, United States; Aya Napa, Cyprus; Bad Homburg, Germany; Baden-Baden, Germany; Baku, Azerbaijan; Bangkok, Thailand; Barcelona, Spain; Batumi, Georgia; Belgrade, Serbia; Bergisch Gladbach, Germany; Berlin, Germany; Bernau, Germany; Bielefeld, Germany; Birmingham, United Kingdom; Birżebbuġa, Malta; Bishkek, Kyrgyzstan; Boca Raton, United States; Bolzano, Italy; Bordeaux, France; Boston, United States; Bramsche, Germany; Bratislava, Slovakia; Bromolla, Sweden; Brussels, Belgium; Bryanston, South Africa; Bucharest, Romania; Bucuresti, Romania; Budapest, Hungary; Buenos Aires, Argentina; Cairo, Egypt; Cape Town, South Africa; Cebu City, Philippines; Chemnitz, Germany; Chicago, United States; Santiago, Chile; Beijing, China; Chișinău, Moldova, Republic of; Bogota, Colombia; Colombo, Sri Lanka; Columbus, United States; Copenhagen, Denmark; Costa Rica; Havana, Cuba; Dakar, Senegal; Dallas, United States; Dammam, Saudi Arabia; Darmstadt, Germany; Davao City, Philippines; Delhi, India; Detroit, United States; Mirpur, Bangladesh; Djibouti; Dnipro, Ukraine; Douala, Cameroon; Dresden, Germany; Dubai, United Arab Emirates; Dublin, Ireland; Dusseldorf, Germany; Düsseldorf, Germany; Guayaquil, Ecuador; Emmen, Switzerland; London, United Kingdom; Erevan, Armenia; Essen, Germany; Fatorda, India; Helsinki, Finland; Florida City, United States; Frankfurt, Germany; Freiburg, Germany; Gatineau, Canada; Geoergsmarienhütte, Germany; Görlizt, Germany; Göttingen, Germany; Greifswald, Germany; Grenoble, France Workplace: remote We’re looking for a creative strategist who understands direct response at a serious level and can develop and script YouTube ads and mini VSLs for competitive e-commerce markets. You’ll be responsible for research, angle development, hook writing, scripting, and iterating based on performance data. Your scripts go through our AI production team, so the output is fast and the feedback loop is short. You’ll be working across multiple 8 and 9-figure brands simultaneously. The work is demanding and the bar is high. 2+ years writing direct response video ads for YouTube or Facebook A real understanding of Eugene Schwartz’s awareness stages and how to apply them to cold traffic Experience scripting hooks, mini VSLs, and full ad concepts The ability to look at performance data and use it to build the next creative Proven spend behind your work - creatives you’ve written that have run profitably at scale Comfort using AI tools as part of your day-to-day workflow Experience in compliance-sensitive categories like supplements or weight loss is a bonus. So is familiarity with unique mechanism development and RMBC.

Location: Colombia; Nicaragua; Honduras; Ecuador; El Salvador; Guatemala We are seeking a proactive and skilled Remote Front Desk Medical Assistant to support our client's fast-paced Medical practice. The ideal candidate has strong hands-on experience in U.S. healthcare administration, excelling at front desk operations, patient scheduling, insurance verification, and obtaining prior authorizations to keep daily clinical workflows running smoothly. Key Responsibilities Manage high-volume inbound and outbound patient calls for appointment scheduling, follow-ups, and general practice inquiries. Perform real-time insurance verification to confirm coverage, eligibility, co-pays, deductibles, and out-of-pocket costs across Medicare, Medicaid, and commercial payers. Process, submit, and track prior authorization requests for procedures, diagnostic tests, medications, and specialist referrals. Navigate and update Electronic Medical Record (EMR) systems accurately with patient demographics, chart notes, and administrative data. Coordinate patient intake by collecting registration details, medical history forms, and required consent documentation prior to visits. Communicate directly with insurance representatives, pharmacies, and referring provider offices to resolve coverage delays or clinical inquiries. Handle appointment rescheduling, cancellations, and no-show follow-ups to maintain an optimized clinic schedule. Requirements Minimum of 2 years of experience in a U.S. healthcare practice in a patient-facing administrative or virtual front desk role. Proven proficiency navigating standard EMR platforms, specifically AthenaHealth, eClinicalWorks, or NextGen. Bilingual in English and Spanish with excellent written and verbal communication skills. Strong working knowledge of U.S. health insurance verification, payer portals, and prior authorization workflows. Exceptional organizational ability, sharp attention to detail, and a self-motivated mindset to work independently in a fully remote environment. Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour, depending on skill set and experience. The schedule is Monday through Friday, with U.S Time zones.

Location: Colombia; Brazil; Argentina; Croatia; Poland; Spain Paired is a global recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. About Our Clients We are a recruiting partner representing three leading, fast-growing e-commerce retention agencies currently scaling their teams. By applying to this single role, you will be considered for three distinct agency dynamics depending on your background and career goals: They are looking for experienced Lifecycle & Retention Growth Strategists who can take ownership of customer retention, lifecycle marketing, and growth initiatives. The Enterprise Scale Agency: Best for strategists who love global teams, structured multi-person account pods, and managing high-profile global brand portfolios. The Agile Boutique Studio: Best for autonomous, execution-focused strategists who love working closely with founders and driving rapid list growth for 7-figure brands. The Data & Tech-Heavy Growth Shop: Best for analytical minds who love custom data pipelines, proprietary funnel architectures, and leveraging advanced AI production tools. This is a strategic, hands-on role for someone who understands how to turn customer and performance data into actions that improve revenue, retention, engagement, and customer lifetime value. Depending on the client, your scope may include email and SMS marketing, lifecycle automation, retention strategy, subscription growth, customer journeys, experimentation, and cross-functional team leadership. Key responsibilities Own lifecycle and retention strategy across email, SMS, subscription, and other customer touchpoints based on business needs. Analyze customer, campaign, retention, and revenue data to identify opportunities and determine what should be tested or optimized. Develop and execute experiments around offers, messaging, segmentation, customer journeys, subscription conversion, retention, and lifecycle engagement. Build and optimize lifecycle programs, including campaigns, automated flows, onboarding, post-purchase, winback, cancellation/save journeys, and other retention initiatives. Translate data and customer behavior into clear strategic recommendations and actionable plans. Own performance against key business outcomes such as revenue, retention, customer lifetime value, subscription take rate, churn, or lifecycle program performance. Work directly with clients, founders, or senior stakeholders to present performance, recommendations, and strategic priorities. Lead and coordinate cross-functional teams including copywriters, designers, project managers, developers, and other marketing specialists. Provide clear briefs, direction, feedback, and quality control to ensure execution aligns with strategy and brand requirements. Troubleshoot lifecycle marketing, CRM, subscription, or customer journey issues and provide practical solutions. Identify opportunities to improve processes, systems, and workflows, including the use of AI and automation where appropriate. Monitor account/customer health and proactively identify risks, performance gaps, and opportunities for improvement. Help build scalable playbooks, processes, and best practices that improve lifecycle and retention performance across the business. Requirements 5+ years of experience in lifecycle marketing, retention marketing, CRM, growth marketing, email/SMS marketing, subscription growth, or a closely related field. Strong understanding of DTC/ecommerce, consumer, subscription, or digital businesses and how customer retention contributes to revenue and profitability. Proven experience using data to make strategic marketing or growth decisions rather than simply executing predefined campaigns. Strong experience with lifecycle marketing platforms such as Klaviyo or comparable CRM/marketing automation tools. Hands-on understanding of customer segmentation, automated journeys/flows, retention programs, experimentation, and performance optimization. Experience owning measurable business outcomes such as revenue, retention, churn, LTV, conversion, subscription growth, or lifecycle performance. Strong analytical skills and the ability to translate performance data into clear recommendations and next actions. Comfortable working directly with clients, founders, CMOs, or senior stakeholders and communicating recommendations with confidence. Strong project ownership and organizational skills, with the ability to manage multiple priorities without losing attention to detail. Able to work cross-functionally and direct or collaborate with creative, project management, development, and marketing teams. Strong written and verbal English communication skills suitable for client-facing work. Self-directed, commercially minded, proactive, and comfortable operating in fast-moving environments. Strong attention to detail and ownership mentality; you check your own work and take responsibility for outcomes, not just assigned tasks. Experience using AI tools such as ChatGPT or Claude to improve marketing workflows, analysis, content development, or operational efficiency is a plus. Benefits Competitive USD compensation based on experience and client requirements. Remote flexibility – work from anywhere while collaborating with international teams. Opportunities to work with international companies across ecommerce, DTC, subscription, and digital businesses. High-ownership roles with exposure to strategy, experimentation, and business growth.

Location: Colombia Paired is a global staffing and recruiting agency connecting talented professionals with top U.S.-based companies. We’re currently hiring on behalf of a fast-moving law firm serving clients across New York and New Jersey. The firm handles criminal defense, immigration, and family law matters and provides 24/7 availability. The Intake team is often the first point of contact for people dealing with an arrest, detention, or family crisis. We’re looking for an Intake Specialist who can respond quickly, listen carefully, and guide prospective clients toward the right next step—whether that’s a scheduled consultation, an urgent retainer, or a referral to another resource. Responsabilities Answer inbound calls and promptly call back new leads, prioritizing urgent and website inquiries. Ask questions to understand each prospective client’s situation and determine whether the firm can assist. Explain consultation fees and schedule consultations with attorneys. Handle urgent inquiries involving recent arrests, warrants, and detentions; explain applicable retainer fees and collect payments over the phone when needed. Keep lead information, call notes, and follow-up tasks accurate in the CRM. Refer or redirect matters the firm cannot handle. Route calls from current clients, courts, and internal teams to the appropriate person. Support intake across phone, web, text, and other assigned channels. Follow intake procedures while using sound judgment during sensitive conversations. Requirements Experience in intake, a call center, sales, or customer service. Strong phone skills and the ability to listen, build rapport, and keep conversations focused. Good judgment and confidence in applying eligibility and fee guidelines. Comfort using several systems at once while speaking with a caller and taking accurate notes. Discretion when handling confidential or sensitive information. Availability for rotating shifts, including early mornings, evenings, weekends, and holidays. Professional English communication skills. Bilingual fluency in English and Spanish, or another language commonly spoken by clients. Experience closing or collecting payments over the phone. Familiarity with Lawmatics, Clio, Dialpad, or Slack. Previous experience in a law firm or legal intake team. Benefits Competitive salary (USD) Work From Home Flexible hours