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Location: Ukraine; Turkey; European Union; Serbia; Georgia Workplace: Remote ABOUT US Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/ ABOUT THE ROLE We are looking for a Senior UI/UX Engineer to completely own the UI/UX quality of one of our core D2C subscription products. You are the final person responsible for every UI/UX decision that ships: you self-QA all new UI/UX work against a documented standard before it reaches the Managing Director, and you hold the quality bar for the whole product. Working AI-first, you will also take major features from brief to production: exploring design directions, arguing for the chosen one, building it in Next.js and Tailwind CSS, and shipping polished, mobile-first interfaces. The work splits into three parts: full responsibility for all UI/UX on the project, hands-on development of design in code, and UI/UX supervision of team members. When another developer does the work, the quality is still yours: you guide them with concrete direction, review the result, and drive the task to the same standard as your own. Seniority here is measured by the quality and depth of your work. The bar is high and so is the upside - performance here is directly and significantly rewarded, and strong operators take on bigger scope fast. KEY RESPONSIBILITIES - UI/UX Quality Ownership: Own the UI/UX quality of the entire product. Every interface decision that ships is your responsibility, and its standard is yours to define and hold. - UI/UX Supervision: Supervise team members' UI/UX work: set direction, review output, advise on solutions, and drive any task to done at your own quality standard. - Feature Design & Delivery: Own major visual features end to end: brief, design exploration in multiple directions, written rationale, implementation, and final polish. - Design System & Consistency: Own the design system and its documentation. Keep the product visually and behaviourally consistent across every screen, device, and locale. Document the reasoning behind key decisions: the user need, the pattern or research behind it, and the alternatives considered. - AI-Native Design Workflow: Work AI-first: run a disciplined AI workflow from generation to production quality, own the team's shared prompting assets, judge critically when output is ready to ship, and keep the team's tooling ahead of the market. QUALIFICATIONS MUST-HAVE EXPERIENCE - Quality Ownership: Experience as the final quality owner for a product's UI/UX, with sign-off responsibility for what ships. - AI-Native Workflow: Hands-on production experience with AI design and code tools (Claude Code, Cursor, or close equivalents) as the core of your daily workflow, including advanced prompting, and current knowledge of the AI-era UI/UX landscape. - Portfolio: Shipped, live consumer web products with visible craft in the details. Depth of work matters more to us than years of experience. - Front-End Fundamentals: React/Next.js, Tailwind CSS, and TypeScript - enough to implement and refine your own designs in production code. - Design Systems: Experience building or maintaining a design system. - Supervision: Experience guiding other developers' UI/UX work and driving it to shipped quality. LEADERSHIP ATTRIBUTES - Holds a high bar for visual detail - in their own work and the team's - and catches issues before anyone else does - Keeps growing - constantly learns and adopts new tools and techniques - Ambitious - driven to build large-scale products used and seen by millions - Explains design decisions clearly and in writing, grounded in user needs, patterns, or data - Communicates clearly and proactively in a fully remote, async environment Important: This is first and foremost a Product Design / UI/UX role, not a Frontend /Full-stack Engineering role. We are looking for someone with strong product design and UX instincts who can also implement their designs in code. Design thinking, UX quality, and product craft come first; frontend skills are essential for bringing that work to production, but they are not the primary focus of the role. LIFE AT RUBY LABS At Ruby Labs, we move fast, aim high, and expect the same from our team. We’re not here to play small—we’re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day. This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you’re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen. Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more—more responsibility, more growth, and more success. #LI-Remote

Ищем Growth Product Manager в AI-команду с двумя направлениями: • consumer AI-приложение в РФ • prosumer AI-платформа на рынок US У нас много пространства для роста: новые рынки, каналы, продуктовые механики и модели монетизации. Нужен человек, который будет находить эти точки роста, быстро проверять гипотезы и смотреть на результат в цифрах Что предстоит делать: • Искать и запускать growth-гипотезы на стыке продукта, маркетинга и бизнеса • Улучшать onboarding, paywall, conversion-механики и продуктовые воронки • Тестировать новые гео, лендинги, каналы привлечения и модели монетизации • Запускать продуктовые механики, которые влияют на acquisition, retention и revenue • Самостоятельно работать с данными и оценивать влияние решений на ключевые метрики и P&L • Вести задачи end-to-end: гипотеза → запуск → данные → выводы → следующая итерация • Подхватывать операционные и интеграционные задачи, если они напрямую влияют на рост Что важно: • Опыт в Product, Growth или Product Marketing • Хорошее понимание acquisition, conversion, retention и monetization • Умение работать с данными и принимать решения на их основе • Ориентация на бизнес-результат, а не на количество закрытых задач • Высокая самостоятельность и готовность работать руками • Способность быстро двигаться и спокойно работать с меняющимися приоритетами • Опыт запуска новых продуктов, направлений или собственных проектов будет плюсом • AI-first подход: Claude, AI-агенты и другие AI-инструменты – часть ежедневной работы • Английский B2+ Главное – уметь превращать идеи в измеримый результат: больше пользователей, выше конверсия, больше revenue, эффективнее acquisition Что предлагаем: • Много свободы и прямое влияние на продукт и бизнес-результат • Возможность работать с двумя AI-продуктами и разными рынками, включая США • Быстрый цикл от идеи до запуска без долгих согласований • Сильная команда с выходцами из Google, Rask. ai и Chatfuel • Full-time, remote

Задачи: — Проектировать и реализовывать критичные компоненты: policy engine, signing orchestration, key lifecycle, recovery flows, approvals, audit trails, multi-tenant wallet/account сервисы — Строить высоконагруженные multi-tenant SaaS-системы (изоляция тенантов, rate limiting, backpressure и т.д.) — Работать с distributed systems, reliability patterns, security-by-design — Активно использовать AI-инструменты (Claude Code, Cursor, Codex) как core-компетенцию Требования: — Сильные CS fundamentals (concurrency, distributed systems, consistency и т.д.) — 7+ лет backend на Go — Реальный опыт работы с современными AI coding tools + умение критически проверять AI-код — Опыт построения высоконагруженных multi-tenant SaaS — Опыт работы в криптоиндустрии (криптобиржи, блокчейн-проекты, Web3) Будет большим плюсом: — Опыт в custody/wallets/MPC/HSM/Ledger — Blockchain (EVM + Bitcoin обязательно, остальное в плюс) — Регулируемая среда (SOC 2, ISO 27001 и т.д.) — Kubernetes, SRE-практики Условия: — AI-first культуру с бюджетом на инструменты — Сильную команду (криптографы, security, SRE, Product) — Оплата в EUR / USD / криптовалюта — Полностью удалённый формат работы

Задачи: — разработка технически сложных систем с большими потоками событий, security-телеметрией, аналитическими запросами и высокой нагрузкой — участие в создании AI-first security engineering platform с возможностью влиять на технические решения с самого начала Требования: — 6+ лет коммерческой разработки — Go как основной рабочий язык — опыт работы с highload и большими потоками событий/данных — опыт с traffic, telemetry, security, SIEM, протоколами, blockchain, event processing будет преимуществом — опыт работы с Kafka, NATS, Redpanda или похожим стеком — опыт работы с ClickHouse или другим аналитическим хранилищем — опыт production-разработки backend- и data-сервисов — глубокое понимание сложных технических систем и решения проблем производительности и обработки данных — опыт работы с AI-инструментами: Claude Code, Codex, Cursor, Copilot Условия: — официальное оформление, белая заработная плата — доход от 350 000 ₽ net — формат работы: полностью удалённо, офис или гибрид — офисы расположены на Кипре и в Москве

Задачи: — Находить операции, которые сейчас требуют ручной работы, и автоматизировать их. — Прорабатывать и улучшать product flows вместе с Finance и Engineering. — Развивать Treasury и инструменты для управления ликвидностью и движением денег. — Работать с Ledger, проводками и инфраструктурой между банками и провайдерами. — Анализировать данные, разбирать проблемы и самостоятельно находить причины и решения. — Оптимизировать payment flows и Treasury-процессы. — Использовать AI для анализа, мониторинга и автоматизации рутинных решений. — Самостоятельно вести задачи — от анализа проблемы и формулировки решения до постановки задач команде и запуска. Требования: — Опыт работы Product Manager от 3 лет в fintech, payments, banking, accounting SaaS, marketplaces, e-commerce или complex product. — Умение работать с AI-инструментами для анализа, исследования и решения задач. — Подтвержденный опыт автоматизации процессов на основе аналитики. — Понимание банковских транзакций, проводок, Ledger или близких финансовых процессов будет большим плюсом. — Базовый SQL и понимание структуры баз данных. — English B2+. Условия: — Влияние на ключевую часть продукта: финансовый слой Kanzum — Ledger, payments, Treasury и автоматизация операций. — Сложные задачи на стыке Finance, Product и Technology. — AI-first подход: активное использование AI для разработки, анализа, мониторинга и автоматизации процессов. — Влияние на экономику продукта через управление деньгами и payment flows. — Международный fintech с работой по трансграничным платежам, банками и финансовыми провайдерами в разных странах. — Удалённая работа. Для отклика: Опишите опыт работы над продуктовой задачей, которую нужно было самостоятельно декомпозировать и довести до результата end-to-end, включая сложности и их решения.

Задачи: — Находить боли в процессах продаж, производства, закупок и тендеров, где ИИ может дать быстрый эффект. — Ставить задачи с определением входных и выходных данных, критериев готовности, метрик успеха и границ. — Делать решения с помощью Claude: создавать промпты, пайплайны, при необходимости использовать RAG, работать с данными и API, интегрировать с CRM, телефонией и почтой. — Внедрять решения на сервере, проверять на боевых данных, следить за качеством и стоимостью. — Обучать пользователей, объяснять и снимать сопротивление для реального использования инструментов. — Переключаться между проектами, например, сводка по звонкам или помощник по тендерам. Требования: — Опыт аналитика, продакта или AI-инженера от примерно 2 лет с доведением задач до результата. — Практический опыт создания решений с помощью ИИ (Claude, ChatGPT, Cursor), включая автоматизацию, ботов, скрипты, интеграции. — Навыки промпт-инжиниринга и понимание работы LLM, их возможностей и ограничений. — Умение читать и править Python, работать с API и писать простой SQL. — Знания Linux и Docker: работа с консолью, контейнерами, развёртыванием сервисов, чтение логов. — Грамотный русский язык и умение понятно объяснять как бизнесу, так и техническим специалистам. Будет плюсом: — Программирование сверх базового уровня. — Опыт с RAG и векторными базами данных. — Знание n8n, Make, LangChain. — Опыт с речевой аналитикой. — Опыт работы с Odoo, 1С, CRM, телефонией. — Понимание 152-ФЗ и работы с персональными данными. Условия: — Работа в команде с архитектором и аналитиками, прямой доступ к заказчикам. — AI-first среда с ежедневным использованием Claude, собственным сервером разработки и песочницей для экспериментов без согласования. — Реальное влияние: инструменты внедряются в продакшн и используются подразделениями группы. — Возможности роста до ведущего AI-аналитика или владельца направления AI-продуктов.

Location: Bulgaria, Poland Design, build, and optimize enterprise-grade solutions across a Salesforce ecosystem. Own end-to-end technical delivery: from detailed solution design and scalable development to deployment, integration enhancements, and production support, while continuously improving existing functionality as business needs evolve. Why Join Exadel We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving. About the Client The leading provider of vehicle lifecycle solutions, with headquarters in Chicago, enables the companies that build, insure, and replace vehicles to power the next generation of transportation. Its platform delivers advanced mobile, artificial intelligence, and car technologies. It connects a network of 350+ insurance companies, 24,000+ repair facilities, hundreds of parts suppliers, and dozens of third-party data and service providers. The customer's collective solutions enhance productivity and help clients deliver better experiences for end consumers. What You’ll Do Analyze and validate business, functional, and technical requirements to define effective solution approaches Provide technical guidance and mentorship to team members, ensuring adherence to Salesforce best practices and CCC-approved design standards Design, build, and deploy high-performance, scalable solutions across the Salesforce ecosystem Collaborate with Salesforce developers, ETL teams, Business Analysts, and cross-functional partners to deliver cohesive end-to-end solutions Evaluate existing systems to identify improvement opportunities and recommend changes that align with business objectives Troubleshoot and resolve complex system issues, performing detailed root-cause analysis and driving timely resolution Assess requirements and provide recommendations on scope, development effort, and technical feasibility Research, evaluate, and introduce new tools, technologies, and best practices to continuously enhance solution quality Perform architecture, design, and code reviews to ensure maintainable and scalable implementations Participate in sprint planning, project planning, release coordination, and Agile ceremonies Provide regular updates during daily Scrum meetings and status reporting What You Bring Extensive hands-on Salesforce development experience with strong proficiency in core platform capabilities Preferred certifications: Platform Developer I & II, Administrator, Advanced Administrator, Sales Cloud, and Service Cloud Deep expertise in Sales Cloud, Service Cloud, and overall platform architecture—including data modeling, security, and automation frameworks Advanced experience with Apex triggers, Apex classes, Lightning Web Components (LWC), Aura components, Visualforce, Batch Apex, Queueable Apex, Flows, and REST/SOAP integrations (JSON & XML) Strong troubleshooting skills with the ability to diagnose and resolve production issues including automation failures, Apex exceptions, and integration errors Thorough understanding of Force.com framework, governor limits, integration patterns, and Salesforce design best practices Comprehensive knowledge of Salesforce security/sharing models, custom object/field configuration, data management, workflows, validation rules, page layouts, and integration troubleshooting English Language Upper-Intermediate Legal & Hiring Information Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more. Reasonable accommodations are available to enable individuals with disabilities to perform essential functions. Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs. Compensation details are shared with candidates at the early stage of the recruitment process. The offer is not binding until a signed contract is in place. Your Benefits at Exadel Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details. International projects In-office, hybrid, or remote flexibility Medical healthcare Recognition program Ongoing learning & reimbursement Well-being program Team events & local benefits Sports compensation Referral bonuses Top-tier equipment provision Exadel Culture We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

Location: New York, NY (HQ); San Francisco, CA; Remote (US); Denver, CO; Miami, FL Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart.   WHAT YOU’LL DO - Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. - Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. - Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. - Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. - Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. WHAT YOU NEED - You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. - You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. - You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. - You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. - You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. - You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. - You're comfortable on the phone. Many interactions start there. - You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics. NICE TO HAVES - Experience building workflows or automations using AI tools, not just prompting - Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage) - Background in payments infrastructure (ACH, wire transfers, card networks) - Track record of working somewhere that shipped product fast and expected CX to keep up WHY BE A CX ASSOCIATE AT RAMP - Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. - AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. - Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. - Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of. READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX: - How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20 - Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20 - AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai WHAT TO KNOW BEFORE YOU APPLY - Schedule & Shift Bidding - Please Read Carefully: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Evening working hours span 6:00 PM–2:30 AM EST, and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. - The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is. - This role is a launchpad for your career at one of the fastest-growing companies in fintech. For candidates located in NYC or SF, the pay range for this role is $65,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: EMEA; Ireland; Portugal; United Kingdom; Spain; Brazil; Canada ✨ ONE PLATFORM, A WHOLE WORLD OF OPPORTUNITY The best jobs have always clustered in a handful of the world's wealthiest cities. But talent is everywhere. Oyster set out to close that gap - building a global employment platform that lets companies hire, pay, and care for brilliant people anywhere. We're proof that a high-performing culture doesn't need an office. Distributed across 60+ countries since 2020, we've built something the industry keeps noticing: - Ranked #10 of 250 on TIME and Statista's 2026 list of America's Top WorkTech Companies https://www.oysterhr.com/library/oyster-hr-named-10-of-americas-top-worktech-companies-of-2026-by-time - Named one of America's Greatest Startup Workplaces 2026 https://www.oysterhr.com/library/oyster-2026-newsweek-award by Newsweek - A G2 Spring 2026 Leader https://www.oysterhr.com/library/oyster-named-best-roi-for-any-global-employment-platform-for-g2-spring-2026 across Employer of Record, Global Employment, Multi-country Payroll, and HR Compliance - The only B Corp-certified global employment platform ~ independently verified since 2023 Two of those rankings measured our business impact from the outside. One measured how our own people feel about working here. They landed in the same place ~ because at Oyster, culture and performance aren't separate conversations. They're the same one. And we're just getting started. If you want to do the best work of your career alongside people who care as much as you do, we'd love for you to apply. Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever. We're open to candidates based anywhere in the AMER or EMEA regions. Role Summary We are hiring a content marketing lead to set the company-wide direction for Oyster’s editorial narrative: the category story we tell about the future of work, the arguments our executives make in public, and the original research that HR, Finance, and Legal leaders cite when making decisions. You will operate as an AI-first functional lead rather than a traditional editorial manager. There are no direct reports, deliberately. Your leverage will come from the AI systems and governance you design—research agents, brand-voice models, fact-checking, source verification, repurposing, and evaluation—plus the senior stakeholders, freelancers, agencies, and subject-matter experts you mobilize. We are looking for the person who wants to find out how much editorial ambition one exceptional operator with a well-built AI stack can carry, and who will set the standard for what an AI-native content function looks like. The scope is unusual for a single role: a live audience across our library, newsletter, and podcast; a leadership team that publishes and speaks; proprietary employment data from 180+ countries; and the mandate to build this function the way it should be built, not the way it has always been done. Key Responsibilities Own the narrative - Define Oyster’s long-term editorial and category strategy across Marketing, executive leadership, Product, People, Legal, and customer-facing teams. - Resolve high-stakes narrative trade-offs and establish the positions, evidence standards, and language Oyster uses consistently across business areas. - Own a multi-year editorial roadmap and a focused portfolio of flagship research and thought-leadership bets linked to company strategy. - Act as the final quality bar for voice, accuracy, evidence, and taste across human- and AI-produced content. Build company-wide AI content mechanisms - Architect and govern reusable systems for research, brand voice, fact-checking, source verification, repurposing, evaluation, and reporting. - Define risk-based rules for where AI leads, where humans lead, and where specialist or executive approval is mandatory. - Establish mechanisms and standards adopted across Marketing and relevant partner teams, not only within the content workflow. - Measure leverage through throughput, cycle time, cost, adoption, quality, and business impact; evolve the system each quarter. Lead thought leadership and executive voice - Set the operating model for executive publishing and advise leaders on the arguments Oyster should make publicly. - Turn proprietary employment, salary, and hiring data into a durable original-research programme that shapes external conversation. - Mobilize newsletter, podcast, events, PR, analyst relations, Product Marketing, partner/customer storytelling, and social around shared narratives. Own business impact - Connect editorial and narrative decisions to company growth, customer trust, target-account engagement, earned influence, and pipeline. - Build reporting that enables executives and teams to make better portfolio and investment decisions. - Identify emerging market shifts early and recommend company responses before they become obvious. Mobilize the extended organization - Set direction for senior stakeholders, freelancers, agencies, specialists, and subject-matter experts without relying on formal authority. - Create decision rights, operating rhythms, and shared standards that enable multiple teams to execute consistently. - Define the long-term roadmap and future organizational shape of the capability, including what remains expert-led, becomes a system, or requires hiring. Core Requirements - 8+ years in content, editorial, or brand journalism, including senior ownership of a brand narrative or thought leadership programme at a B2B technology company. - Evidence of setting a company or category narrative that changed decisions, earned external authority, and was adopted across teams. - A portfolio of work that earned attention on merit through citations, quotations, debate, or organic sharing. - A demonstrated AI-first practice beyond drafting, including agents, custom workflows, evaluation, QA, governance, and adoption by others. - Exceptional English-language editorial judgment, writing, editing, sourcing, and voice control. - Ability to turn proprietary data and complex research into clear, defensible arguments with business relevance. - Experience making high-leverage trade-offs and setting direction across executives and multiple functions without formal authority. - Proven ability to build scalable mechanisms, operating standards, and roadmaps that enable others to deliver consistently. - Genuine motivation to operate as a high-autonomy IC with no direct reports and company-critical scope. Bonus - Domain background in HR tech, global employment, future of work, fintech, or another compliance-heavy category. - Experience with AI search visibility — optimising for how assistants retrieve, summarise, and cite sources. - Multimedia range: video, podcast, or design fluency. - Experience standing up an in-house newsroom or an original research programme. - You have worked or lived across multiple markets, or speak more than one language. This might not be right for you if... - You want a people-management role now rather than a high-autonomy IC remit. - Your AI experience is primarily prompting for drafts rather than building and evaluating systems. - You prefer high-volume production to a small portfolio of high-conviction work. - You are uncomfortable challenging vague, unsourced, or off-voice work—including work from senior stakeholders. - You need a tightly defined execution plan rather than shaping a function under ambiguity. You'll also need - A reliable home internet connection and fluency in both written and spoken English HOW WE WORK TOGETHER AT OYSTER Our values guide the work we do, the decisions we make, and the culture that makes Oyster what it is. We make it happen—progress is our default setting. We drive change, we build and give trust, and we move as one united team. Our mission is to create a more equal world of work: helping companies everywhere hire, pay, and care for talent anywhere. Everything we do ladders up to our mission. We embrace asynchronous, collaborative work and share how we operate in the Oyster Public HQ https://oysterhr.notion.site/Welcome-to-The-Reef-Oyster-s-Open-Source-Employee-Guide-fc482e3f107c4afd8c85ed217f1d0c1d so other global teams can learn from us. HOW YOU WORK With diverse locations, cultures, and needs, we created How YOU Work; https://oysterhr.notion.site/How-YOU-work-ac16c1932e314ffd8cb693e332458395 a program supporting your whole human experience at Oyster: - Work from anywhere: Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere. - Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country. - Mental health support: Access Plumm https://oysterhr.notion.site/Plumm-3b5e7e70dec6428e975f68f25972cfb7, our mental well-being service. - Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet to spend on a wide range of options. - Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally. - WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly. ✨ THE BEST JOBS SHOULD BE AVAILABLE TO EVERYONE  We embrace diverse perspectives and intentionally build our product and company with an inclusive, global mindset. We encourage you to apply, even if you don’t meet every criterion, and are committed to a trust-based, thriving environment. Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email jobs@oysterhr.com with the subject line: Interview Accommodations. Our available positions are on our careers page. Our team will only contact you from an @oysterhr.com email, and we will never ask for money as part of an interview process or job offer. If you receive a suspicious email about Oyster jobs or are directed to a site other than www.oysterhr.com/careers http://www.oysterhr.com/careers, please report it via our Compliance and Ethics Helpline https://faceup.com/c/8tpzyyye.

Задачи: — Руководить кросс-функциональной командой backend/frontend разработчиков: постановка задач, 1-on-1, feedback, развитие специалистов. — Отвечать за архитектуру продукта и ключевые технические решения. — Вести техническое обновление существующего контура без остановки продукта и с сохранением обратной совместимости. — Работать с high-load и распределёнными системами: PostgreSQL, Redis, очереди, идемпотентность, Saga/Outbox, консистентность, миграции больших объёмов данных без даунтайма. — Участвовать в найме и технических интервью. — Разбирать инциденты и доводить postmortem до системных изменений. — При необходимости подключаться к разработке на сложных или критичных участках. Требования: — 5+ лет коммерческой разработки сложных проектов на Node.js / TypeScript, в том числе 2+ года production-опыта с NestJS. — Опыт самостоятельного принятия архитектурных решений и ведения технических проектов в роли Tech Lead. — Глубокое знание PostgreSQL и опыт работы с БД под высокой нагрузкой. — Практический опыт с распределёнными системами и high-load. — Понимание frontend-архитектуры, SSR и API-контрактов. — Продуктовое мышление. — Будет плюсом: Vue 3 / Nuxt, Kubernetes и observability, опыт долгосрочных технических миграций и модернизации legacy, инженерные метрики и работа с AI-инструментами в разработке. Условия: — Полностью удалённая работа. — Русскоязычная команда из 8+ стран. — Высокая автономия и зона ответственности с первого месяца. — Прямое взаимодействие с CTO и продуктовой командой. — AI-first инженерный процесс: Cursor, Claude Code и внутренние AI-инструменты. — Продукт с миллионами пользователей и сложным high-load доменом. — Отбор состоит из нескольких этапов: знакомство, техническое интервью, разговор про управление и лидерство, все этапы с CTO и командой, процесс может занимать до 3 недель.

Location: New York City Workplace: OnSite About Pinecone: Pinecone is the trusted AI knowledge company. Its trusted AI knowledge platform—including its Database, Nexus, and Marketplace products—power accurate, fast, and cost-effective AI applications for more than 10,000 customers and 1M developers worldwide. Pinecone's mission is to make AI knowledgeable. For more information, visit pinecone.io http://pinecone.io. About the Team/Role: This is intended to be an entry level role for new grads/early career professionals. As an Associate Field Engineer, you'll work amongst our Customer Success and Solutions Engineering teams, building deep technical expertise and tooling to directly impact the core product and customer experience. You'll engage with technical stakeholders across the customer lifecycle, from helping prospects understand how Pinecone fits their architecture to guiding existing customers through implementation, optimization, and expansion. You'll collaborate closely with Sales, Product, and Engineering to scope solutions, troubleshoot complex issues, and surface customer insights that shape our product direction. Technical fluency, strong communication, intellectual curiosity, and an AI-first mindset are essential for this role. Responsibilities: - Serve as a technical point of contact for customers across their journey from evaluation to production, ensuring best practices and accelerating time-to-value. - Deeply understand customer architectures, use cases, and requirements to influence our roadmap and devise solutions that unblock and advance their goals. - Build resources to monitor customer health, proactively identifying opportunities to address risk and drive expansion. - Troubleshoot issues and deliver high-quality technical support, developing a strong command of Pinecone's product and the broader AI/ML ecosystem. - Build processes and capture knowledge to scale and automate support, success, and outreach initiatives. - Partner with Sales on technical discovery, deliver product demonstrations, and contribute to proof-of-concept evaluations. - Provide feedback and contribute as a developer to all elements of the customer experience—from tooling and integrations to documentation and internal workflows. Requirements: - BS in Computer Science or a related technical field or equivalent experience. - Strong technical acumen with the ability to understand and explain APIs, cloud infrastructure, data pipelines, and enterprise software integrations. - Ability to communicate complex technical concepts to both technical and non-technical audiences. - Familiarity with the concepts of embeddings, similarity search, recommendation systems, and RAG. - Thrives in a startup environment: resourceful, adaptable, and proactive in creating solutions. - Proficiency in one or more popular programming languages (Python, JavaScript). Bonus Points: - Experience with Datadog or similar monitoring tools. - Experience working with cloud platforms (AWS, GCP, Azure). Perks & Benefits: - Comprehensive health coverage including medical, dental, vision, and mental health resources - 401(k) Plan - Equity award - Flexible time off - Paid parental leave - Annual Company Retreat - WFH Equipment Stipend All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

Ключевая миссия CTO: построить инженерную организацию нового поколения. Ожидается построение AI Native Engineering Organization, внедрение AI PDLC как основного процесса разработки, организация работы автономных Tiny Teams, создание культуры постоянных экспериментов и быстрого вывода гипотез в продукт, широкое использование AI для автоматизации инженерной деятельности, сокращение времени полного цикла Idea → Prototype → MVP → Production, формирование инженерной культуры с акцентом на скорость обучения и внедрения инноваций. Задачи: — Определять и реализовывать технологическую стратегию направления совместно с Product Lead и бизнесом; — Отвечать за разработку и развитие ключевых продуктов направления: мобильного приложения нового поколения, AI-помощника, платформы персонализированного риск-профиля и интеллектуальных сервисов повышения качества и продолжительности жизни; — Формировать AI Native инженерную организацию для высокой скорости вывода новых продуктов и функций; — Внедрять современные практики AI PDLC на всех этапах жизненного цикла AI-продуктов; — Организовывать эффективный процесс исследований (R&D), быстрого прототипирования и проверки продуктовых гипотез; — Руководить несколькими автономными инженерными командами (Tiny Teams), обеспечивая их эффективность и ответственность; — Развивать практики агентной разработки (Agentic AI), AI Coding и использование AI-инструментов для автоматизации инженерной деятельности; — Формировать масштабируемую архитектуру AI-first продуктов для быстрого внедрения новых моделей, сервисов и сценариев; — Управлять архитектурой решений, техническим долгом и технологическими рисками; — Обеспечивать надежность, масштабируемость, наблюдаемость и безопасность сервисов промышленного уровня; — Развивать инженерную культуру, основанную на автоматизации, непрерывном обучении, экспериментах и улучшении процессов; — Формировать технологический roadmap направления и обеспечивать достижение бизнес- и продуктовых целей. Требования: — Опыт руководства несколькими инженерными командами разработки от 2 лет; — Опыт создания и развития современных цифровых продуктов с высокой скоростью поставки изменений; — Опыт формирования и реализации технологической стратегии продукта; — Практический опыт построения архитектуры мобильных и backend-продуктов промышленного уровня; — Опыт управления архитектурой, качеством разработки и техническим долгом; — Практический опыт внедрения AI PDLC или аналогичных процессов разработки AI-продуктов; — Глубокое понимание жизненного цикла AI-продуктов: Data → Prompt → Model → Evaluation → Production → Monitoring → Continuous Improvement; — Понимание современных подходов к разработке LLM-приложений, Agentic AI, Multi-Agent Systems, Tool Calling, MCP, Workflow Orchestration и Retrieval-Augmented Generation (RAG); — Практический опыт применения современных AI-инструментов разработки (Cursor, Claude Code, GitHub Copilot и др.); — Опыт построения процессов R&D, быстрого прототипирования и проверки продуктовых гипотез; — Опыт организации работы автономных инженерных команд (Tiny Teams); — Опыт разработки мобильных приложений и высоконагруженных backend-сервисов; — Понимание принципов построения персонализированных цифровых сервисов и работы с пользовательскими данными; — Понимание современных практик DevSecOps, CI/CD, Observability и Platform Engineering; — Опыт эффективного взаимодействия с продуктовой командой и бизнесом. Будет преимуществом: — Опыт создания AI-first продуктов на базе современных LLM; — Опыт построения агентных платформ или мультиагентных систем; — Опыт внедрения AI Native Engineering в инженерной организации; — Опыт организации процессов AI Quality Engineering, Continuous Evaluation и AI Observability; — Опыт создания персонализированных рекомендательных систем; — Опыт разработки AI Copilot, AI Assistant или AI Agent продуктов; — Опыт работы в MedTech, HealthTech, Digital Health или Wellness; — Опыт создания мобильных consumer-продуктов с высокой ежедневной активностью пользователей (DAU/MAU); — Понимание современных подходов Product Discovery, Experiment Driven Development и Lean Startup. Условия: — Формат: Гибридный (от 2-х дней в неделю, м. Технопарк); — Бесплатный доступ к телемедицине и очным приемам в частных клиниках (включая стоматологию и сессии с психологами); — Условия ипотечного кредитования от Сбербанка; — Индивидуальный план развития; — Обучение: английский с корпоративным преподавателем, скидки на курсы в Skyeng, компенсация обучения от ведущих платформ; — Официальное оформление, стабильные выплаты, оплата больничного и отпуска, современная техника; — Частичная компенсация спортивного абонемента, бесплатные занятия сквошем и футболом.

Ключевая миссия CTO: - Построение AI Native Engineering Organization; - Внедрение AI PDLC как основного процесса разработки; - Организация работы автономных Tiny Teams; - Создание культуры постоянных экспериментов и быстрого вывода гипотез в продукт; - Широкое использование AI для автоматизации инженерной деятельности; - Сокращение времени прохождения полного цикла Idea → Prototype → MVP → Production; - Формирование инженерной культуры, где скорость обучения и внедрения инноваций становится ключевым конкурентным преимуществом. Задачи: - Определять и реализовывать технологическую стратегию направления совместно с Product Lead и бизнесом; - Отвечать за разработку и развитие ключевых продуктов направления: мобильного приложения нового поколения, AI-помощника, платформы персонализированного риск-профиля и интеллектуальных сервисов повышения качества и продолжительности жизни; - Формировать AI Native инженерную организацию, обеспечивающую высокую скорость вывода новых продуктов и функций; - Внедрять современные практики AI PDLC на всех этапах жизненного цикла AI-продуктов — от идеи и исследований до промышленной эксплуатации; - Организовывать эффективный процесс исследований (R&D), быстрого прототипирования и проверки продуктовых гипотез; - Руководить несколькими автономными инженерными командами (Tiny Teams), обеспечивая их высокую эффективность и ответственность за конечный результат; - Развивать практики агентной разработки (Agentic AI), AI Coding и использования AI-инструментов для автоматизации инженерной деятельности; - Формировать масштабируемую архитектуру AI-first продуктов, обеспечивающую быстрое внедрение новых моделей, сервисов и пользовательских сценариев; - Управлять архитектурой решений, техническим долгом и технологическими рисками; - Обеспечивать надежность, масштабируемость, наблюдаемость и безопасность сервисов промышленного уровня; - Развивать инженерную культуру, основанную на автоматизации, непрерывном обучении, экспериментах и постоянном улучшении процессов; - Формировать технологический roadmap направления и обеспечивать достижение бизнес- и продуктовых целей. Требования: - Опыт руководства несколькими инженерными командами разработки от 2 лет; - Опыт создания и развития современных цифровых продуктов с высокой скоростью поставки изменений; - Опыт формирования и реализации технологической стратегии продукта; - Практический опыт построения архитектуры мобильных и backend-продуктов промышленного уровня; - Опыт управления архитектурой, качеством разработки и техническим долгом; - Практический опыт внедрения AI PDLC или аналогичных процессов разработки AI-продуктов; - Глубокое понимание жизненного цикла AI-продуктов: Data → Prompt → Model → Evaluation → Production → Monitoring → Continuous Improvement; - Понимание современных подходов к разработке LLM-приложений, Agentic AI, Multi-Agent Systems, Tool Calling, MCP, Workflow Orchestration и Retrieval-Augmented Generation (RAG); - Практический опыт применения современных AI-инструментов разработки (Cursor, Claude Code, GitHub Copilot и др.); - Опыт построения процессов R&D, быстрого прототипирования и проверки продуктовых гипотез; - Опыт организации работы автономных инженерных команд (Tiny Teams); - Опыт разработки мобильных приложений и высоконагруженных backend-сервисов; - Понимание принципов построения персонализированных цифровых сервисов и работы с пользовательскими данными; - Понимание современных практик DevSecOps, CI/CD, Observability и Platform Engineering; - Опыт эффективного взаимодействия с продуктовой командой и бизнесом. Преимущества: - Опыт создания AI-first продуктов на базе современных LLM; - Опыт построения агентных платформ или мультиагентных систем; - Опыт внедрения AI Native Engineering в инженерной организации; - Опыт организации процессов AI Quality Engineering, Continuous Evaluation и AI Observability; - Опыт создания персонализированных рекомендательных систем; - Опыт разработки AI Copilot, AI Assistant или AI Agent продуктов; - Опыт работы в MedTech, HealthTech, Digital Health или Wellness; - Опыт создания мобильных consumer-продуктов с высокой ежедневной активностью пользователей (DAU/MAU); - Понимание современных подходов Product Discovery, Experiment Driven Development и Lean Startup. Условия: - Формат: гибридный (от 2-х дней в неделю, м. Технопарк); - Бесплатный доступ к телемедицине и очным приемам в частных клиниках (включая стоматологию и сессии с психологами); - Условия ипотечного кредитования от Сбербанка; - Индивидуальный план развития; - Обучение английскому языку с корпоративным преподавателем, скидки на курсы в Skyeng, компенсация обучения от ведущих платформ; - Официальное оформление, стабильные выплаты, оплата больничного и отпуска, современная техника; - Частичная компенсация спортивного абонемента, бесплатные занятия сквошем и футболом.

Задачи: — Владение инфраструктурой: облако, сторонние поставщики и все, что с этим связано — Создание инструментов для повышения продуктивности разработчиков, обеспечивающих AI-first подход для всех инженерных команд — Владение SRE и поддержкой производства, внедрение дисциплины производства в период быстрого роста и масштабирования — Формирование команды: рост с 2 до 5-6 человек в течение трех месяцев — Активное участие в работе команды, выполнение задач самостоятельно, а не только управление — Постепенное развитие каждой функции в отдельную команду: инфраструктура, продуктивность разработчиков, SRE/поддержка производства Требования: — Минимум 2 года опыта в роли линейного менеджера с непосредственным управлением командами из 6-10 человек или готовность к такому росту — Практический опыт работы с AWS или GCP и сильные навыки устранения неполадок в базах данных — Опыт работы с масштабами порядка миллиона запросов в минуту — Умение устранять неполадки в базах данных, сетях, вычислениях, Docker, Kubernetes и других аспектах инфраструктуры — Забота о продуктивности разработчиков и AI-инструментах наравне с инфраструктурой — Знание практик on-call, SLA, SLO и SRE — Желание оставаться hands-on и развиваться в полноценного менеджера со временем Желательно: — Наличие собственной сети для найма или комфортная работа с рекрутерами — Опыт создания инструментов продуктивности разработчиков и AI-харнесов для инженерных команд — Опыт построения команды с нуля — Опыт работы в стартапах, особенно в период гиперроста Условия: — Зарплата $225,000–$275,000 в год — Локация: Сан-Франциско, офис, требуется проживание или готовность к переезду — График: понедельник–пятница, полный рабочий день в офисе — Бенефиты: транспортные льготы Uber, питание (завтрак, обед, ужин), закуски, напитки, кофе, бесплатный абонемент в спортзал, медицинская, стоматологическая и офтальмологическая страховка Процесс найма: — Скрининг с менеджером по найму (30 минут видео) — Технический скрининг (60 минут удаленно): глубокое обсуждение проекта и системный дизайн — Super Day на месте: встреча с командой, участие в операциях, выполнение реальной работы вместе с командой

Задачи: • искать и реализовывать гипотезы роста на стыке продукта и маркетинга; • улучшать onboarding, paywall, conversion-механики и продуктовые воронки; • тестировать GTM гипотезы: новые гео, лендинги, каналы и модели привлечения; • запускать продуктовые механики, влияющие на acquisition, retention и revenue; • самостоятельно работать с аналитикой и оценивать влияние решений на P&L; • вести задачи от гипотезы до релиза и оценки результата; • решать операционные и интеграционные задачи, если они критичны для роста продукта; Требования: • опыт на уровне Middle+, Senior, Lead в Product/Growth/Product Marketing или смежных ролях; • хорошее понимание воронок, acquisition и monetization; • ориентация на бизнес-результат, а не на процесс; • высокая самостоятельность и готовность работать руками; • способность быстро принимать решения в условиях меняющихся приоритетов; • умение самостоятельно работать с данными и метриками; • опыт запуска новых продуктов, направлений или собственных проектов будет плюсом; • AI-first подход: эффективное использование Claude, AI-агентов и других инструментов как часть ежедневной работы; • английский B2+. Условия: • много свободы и прямое влияние на результат; • возможность поработать c разными рынками и продуктом на ранней стадии; • отсутствие бюрократии и долгих согласований; • работа в сильной команде с выходцами из Google, Rask.ai, Chatfuel; • full-time, remote.

Location: Bulgaria, Poland Why Join Exadel We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving. About the Client The leading provider of vehicle lifecycle solutions, with headquarters in Chicago, enables the companies that build, insure, and replace vehicles to power the next generation of transportation. Its platform delivers advanced mobile, artificial intelligence, and car technologies. It connects a network of 350+ insurance companies, 24,000+ repair facilities, hundreds of parts suppliers, and dozens of third-party data and service providers. The customer's collective solutions enhance productivity and help clients deliver better experiences for end consumers. What You’ll Do Design, build, and maintain full-stack web applications, ensuring high performance, scalability, and security Implement new features and enhancements in a well-tested, maintainable, and efficient way Collaborate with Product managers and UX designers to create intuitive, responsive, and accessible interfaces Review, analyze, and implement technical solutions to meet business requirements, driving resolution of issues and bugs Contribute to architectural decisions, API design, and system integrations Provide technical leadership to the engineering team - guide design discussions, perform code reviews, and support continuous improvement Participate in task estimation, prioritization, and planning in alignment with engineering processes What You Bring Extensive professional expertise Python/Node.js and proven experience with modern frontend frameworks (React.js, Vue.js, or Next.js) Ability to design and deliver scalable, high-performance applications with clean, maintainable code Experience in contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and existing systems Deep understanding of API development, microservices, and system integration Experience building secure and user-focused web interfaces with attention to UX patterns and best practices Hands-on knowledge of cloud services (preferably AWS) and database technologies (SQL/NoSQL) Strong sense of ownership, leadership mindset, and ability to guide other engineers A collaborative, proactive approach to problem-solving and communication in distributed teams English Language Upper-Intermediate Legal & Hiring Information Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more. Reasonable accommodations are available to enable individuals with disabilities to perform essential functions. Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs. Compensation details are shared with candidates at the early stage of the recruitment process. The offer is not binding until a signed contract is in place. Your Benefits at Exadel Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details. International projects In-office, hybrid, or remote flexibility Medical healthcare Recognition program Ongoing learning & reimbursement Well-being program Team events & local benefits Sports compensation Referral bonuses Top-tier equipment provision Exadel Culture We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

Location: New York, NY (HQ); San Francisco, CA; Remote (US) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart.   WHAT YOU’LL DO - Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. - Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. - Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. - Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. - Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. WHAT YOU NEED - You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. - You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. - You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. - You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. - You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. - You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. - You're comfortable on the phone. Many interactions start there. - You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics. NICE TO HAVES - Experience building workflows or automations using AI tools, not just prompting - Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage) - Background in payments infrastructure (ACH, wire transfers, card networks) - Track record of working somewhere that shipped product fast and expected CX to keep up WHY BE A CX ASSOCIATE AT RAMP - Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. - AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. - Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. - Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of. READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX: - How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20 - Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20 - AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai WHAT TO KNOW BEFORE YOU APPLY - Schedule & Shift Bidding - Please Read Carefully: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Working hours span 7:00 AM–11:00 PM ET, and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. - The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is. - This role is a launchpad for your career at one of the fastest-growing companies in fintech. For candidates located in NYC or SF, the pay range for this role is $65,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Bulgaria, Poland Why Join Exadel We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving. About the Client The leading provider of vehicle lifecycle solutions, with headquarters in Chicago, enables the companies that build, insure, and replace vehicles to power the next generation of transportation. Its platform delivers advanced mobile, artificial intelligence, and car technologies. It connects a network of 350+ insurance companies, 24,000+ repair facilities, hundreds of parts suppliers, and dozens of third-party data and service providers. The customer's collective solutions enhance productivity and help clients deliver better experiences for end consumers. What You’ll Do Design, build, and maintain full-stack web applications, ensuring high performance, scalability, and security Implement new features and enhancements in a well-tested, maintainable, and efficient way Collaborate with Product managers and UX designers to create intuitive, responsive, and accessible interfaces Review, analyze, and implement technical solutions to meet business requirements, driving resolution of issues and bugs Contribute to architectural decisions, API design, and system integrations Provide technical leadership to the engineering team - guide design discussions, perform code reviews, and support continuous improvement Participate in task estimation, prioritization, and planning in alignment with engineering processes What You Bring Extensive professional expertise in Python/Node.js and proven experience with modern frontend frameworks (React.js, Vue.js, or Next.js) Ability to design and deliver scalable, high-performance applications with clean, maintainable code Experience in contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and existing systems Deep understanding of API development, microservices, and system integration Experience building secure and user-focused web interfaces with attention to UX patterns and best practices Hands-on knowledge of cloud services (preferably AWS) and database technologies (SQL/NoSQL) Strong sense of ownership, leadership mindset, and ability to guide other engineers A collaborative, proactive approach to problem-solving and communication in distributed teams English Language Upper-Intermediate Legal & Hiring Information Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more. Reasonable accommodations are available to enable individuals with disabilities to perform essential functions. Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs. Compensation details are shared with candidates at the early stage of the recruitment process. The offer is not binding until a signed contract is in place. Your Benefits at Exadel Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details. International projects In-office, hybrid, or remote flexibility Medical healthcare Recognition program Ongoing learning & reimbursement Well-being program Team events & local benefits Sports compensation Referral bonuses Top-tier equipment provision Exadel Culture We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.