Задачи:
— исследовать новые инструменты и платформы;
— искать причины технических проблем;
— тестировать growth-гипотезы;
— создавать автоматизации и внутренние инструменты;
— работать с API, AI, no-code, low-code;
— собирать MVP и прототипы;
— иногда выполнять найденный процесс вручную.
Требования:
— умение самостоятельно искать информацию;
— настойчивость после неудачных гипотез;
— интерес к устройству процессов;
— готовность работать с незнакомыми технологиями;
— способность самостоятельно собирать решения из разных инструментов.
Плюсом будут знания и опыт с n8n, Make, API, GitHub, Linux, Docker, SQL, Python, JS, scraping, browser automation, AI tools, Telegram bots и собственными проектами.
Опыт и образование вторичны. Наличие собственного проекта, бота или автоматизации приветствуется.
Условия:
— удалённая работа;
— зарплата $1,200 первый месяц, с последующим ростом до $2,400–3,500 в месяц в зависимости от результатов и ответственности;
— хороший уровень английского языка;
— рабочий день около 8 часов, 5–6 дней в неделю, гибкий график;
— процесс отбора: анкета, голосовой звонок, практическое задание, финальное интервью.
Location: Riga, Latvia; Poland; Tallinn, Estonia
Workplace: fully
About the Client
Our client is an international company in the crypto industry, providing a comprehensive payment ecosystem. They offer solutions for accepting cryptocurrency payments, automatic crypto-to-fiat conversion, and secure wallet services, serving diverse sectors like e-commerce and fintech.
Role Overview
This is an exciting opportunity for a skilled Chief Operating Officer to lead operational teams in a dynamic crypto company. You will play a critical role in improving organizational effectiveness and helping the company scale efficiently. Your expertise in blockchain products and technology-driven businesses will be pivotal in connecting Product, Engineering, and Operations, and leading complex cross-functional initiatives.
Key Responsibilities
Lead Product Operations, Revenue Operations, Operational Excellence, Support, and strategic initiatives.
Improve structures, ownership, KPIs, and team performance.
Translate product and technology decisions into scalable operational processes.
Work closely with Product and Engineering on automation, efficiency, and customer experience.
Develop strong leaders and build blockchain knowledge across operational teams.
Turn strategic priorities into clear projects and measurable business results.
Requirements
Senior operations leadership experience in a blockchain-native, crypto-product, or digital-assets company.
Strong practical knowledge of blockchain products, infrastructure, and transaction flows.
Experience managing several teams, ideally with a total scope of 50+ people.
Proven ability to improve efficiency, execution, and business performance.
Experience leading projects across Product, Engineering, Operations, and Commercial teams.
Languages: English
Experience in fintech
Key Soft Skills
Excellent communication skills
Strong leadership capabilities
Strategic thinking
Problem-solving aptitude
Ability to work collaboratively
What We Offer
Fully remote work environment
Competitive salary of $100,000 per year
Opportunity to work in an international setting
Continuous professional development opportunities
Location: Kyiv, Ukraine
Workplace: Hybrid
[https://app.ashbyhq.com/api/images/user-content/eaa93aea-4a8e-480b-ac45-957f53a8b99b/230615d5-1e71-4618-8216-a6082a6261ae/Holy%20earth.png]
HOLYWATER TECH https://holywater.tech/ — це технологічна компанія, яка створює розважальні продукти на перетині людської творчості та штучного інтелекту. Вони є прикладами ШІ-нативних платформ, що переосмислюють способи сторітелінгу та дають змогу будь-кому стати творцем. Екосистема продуктів HOLYWATER TECH включає:
→ My Drama https://apps.apple.com/us/app/my-drama-watch-shorts-movies/id6498713494 — стримінгову платформу вертикальних серіалів, №1 серед європейських та американських компаній у ніші
→ My Passion https://apps.apple.com/us/app/my-passion-romance-books/id1568149521 — цифрову бібліотеку книг №1 у понад 10 країнах світу
→ My Muse https://apps.apple.com/ua/app/my-muse-audiobooks-stories/id6738098034 — платформу ШІ-генерованих серіалів, що відкриває нову еру сторітелінгу
___________________________________________________________________________
HOLYWATER TECH СЬОГОДНІ — ЦЕ:
- понад 100+ млн завантажень застосунків
- стратегічне партнерство з FOX Entertainment
- х2 рази — щорічне зростання компанії за 2024-2025 роки
- 30+ міжнародних нагород, зокрема Muse Creative, W3, Telly, Runway AI Film Festival, Lovie
- понад 100 млн годин переглянутого та прочитаного користувачами контенту
- провідні позиції у своїх нішах на ринках США та Європи
___________________________________________________________________________
Ми створюємо нові формати, історії та будуємо світ, де єдине обмеження — людська уява. І зараз шукаємо HelpDesk & IAM Operations хто готовий/-а долучитися й творити його разом із нами.
ТВОЯ МІСІЯ:
- Разом із нашим IAM-спеціалістом забезпечувати стабільну першу лінію IT та IAM звернень для команди HOLYWATER TECH.
- приймати, діагностувати й закривати звернення колег щодо акаунтів, доступів, пошти, VPN і робочого софту;
- створювати, змінювати й відкликати доступи за погодженими правилами та апрувами;
- проводити onboarding і offboarding співробітників: акаунти, пошта, Slack, 1Password, Okta, MFA;
- виконувати операції в Okta та інших корпоративних сервісах: користувачі, групи, призначення застосунків;
- щоденна робота з AI, орієнтовно 2+ години на день: розбір нових сервісів і документації, перевірка гіпотез, робота з даними, документування;
___________________________________________________________________________
ДЛЯ ЦЬОГО ЗНАДОБЛЯТЬСЯ ТАКІ НАВИЧКИ ТА ДОСВІД:
- розуміння основ керування ідентичностями: користувач, група, роль, MFA, SSO, життєвий цикл доступу;
- розуміння принципу найменших привілеїв і того, навіщо потрібне погодження доступу; знання, що відбувається з даними та сесіями під час блокування чи видалення акаунта;
- досвід розв'язання технічних звернень користувачів: вмієш відтворити симптом, відділити проблему акаунта від проблеми пристрою чи мережі, перевірити гіпотезу та якісно ескалювати;
- вміння разом з AI створити робочий скрипт або n8n-флоу, під'єднати API, протестувати на реальних сценаріях і пояснити логіку та обробку помилок (конкретна мова програмування не важлива);
- базове розуміння API, JSON, авторизації та типових помилок;
- досвід роботи з даними: звірка списків із різних систем, пошук дублікатів і пропусків, пояснення розбіжностей;
- вміння вести звернення й задачі: фіксувати запит, пріоритет, власника, наступний крок і результат;
- сервісний підхід: спокійно пояснюєш рішення нетехнічним колегам, тримаєш обіцянки щодо оновлень і доводиш задачу до кінця, навіть коли треба домовлятися з іншими командами.
Буде плюсом:
- досвід з Okta, Google Workspace, Slack, 1Password або іншим корпоративним IdP чи SaaS-стеком;
___________________________________________________________________________
ЩО ОТРИМАЄШ ВІД НАС:
- Швидке професійне зростання. Ми будуємо середовище, де розвиток — норма: лекції, бібліотеки, хакатони, школи. Компенсуємо профільне навчання й вивчення будь-якої мови, зокрема української.
- Формат роботи на твій вибір. Можеш працювати вдома, в офісі на київському Подолі чи у Львові (генератори, укриття, обіди, снеки — all inclusive), або ж за кордоном — маємо кілька офісів і там.
- Техніку та сервіси. Все, що треба для роботи.
- Відпочинок. 20 днів відпустки + на офіційні свята та безлімітні лікарняні.
- Турботу про тіло та менталку. Компенсуємо спорт, медстрахування в Україні (після випробувального), послуги корпоративного лікаря і підтримку ментального здоров’я&
___________________________________________________________________________
ЧОМУ З НАМИ КЛАСНО?
- Реальний вплив. Твої рішення впливають на 100+ млн користувачів — їхній досвід, емоції та час, який вони проводять у продукті.
- Жива культура. Ми створюємо середовище, де можна експериментувати й пробувати щось нове. Середня оцінка відповіді на питання «Наскільки тобі подобається працювати в HOLYWATER?» за результатами eNPS — 9,23/10.
- Автономність. Ми довіряємо рішенням команди: мінімум мікроменеджменту, максимум простору для ініціативи й впливу.
- Сильні люди поруч. Ми постійно челенджимо статус-кво та досягаємо нових вершин. Думати інакше й прагнути більшого — тут це підтримають.
Можливо, це — твій шанс стати нашим наступним big name?
___________________________________________________________________________
ХОЧЕШ БІЛЬШЕ ПРО HOLYWATER TECH? ЧЕКНИ ЦЕ:
Як працює HOLYWATER TECH — на Vector Media https://vctr.media/ua/vid-banochki-svyatoyi-vodi-zi-lvova-do-ugodi-z-fox-entertainment-yak-praczyuye-holywater-startap-yakij-buduye-netflix-dlya-vertikalnogo-video-318305/
Інтерв’ю со-CEO Богдана Несвіта https://www.linkedin.com/in/bogdannesvit/ про партнерство FOX Entertainment для Forbes https://forbes.ua/innovations/maemo-60-mln-koristuvachiv-i-rostemo-duzhe-shvidko-ukrainska-holywater-znimatime-vertikalni-seriali-z-amerikanskoyu-fox-yak-vona-zaluchila-takogo-partnera-intervyu-25102025-33594
Як ми створюємо вертикальні серіали — у подкасті на DOU https://youtu.be/E5nKjr605vs?si=eHKKN6MhQrbEzi8k
Про вертикальні серіали, які змінюють індустрію — у Детектор медіа https://detector.media/mediumy/article/248303/2026-03-13-vid-tiktok-do-gollivudu-prodyuserka-holywater-tech-pro-vertykalni-serialy-yaki-zminyuyut-industriyu/
Наші Instagram https://www.instagram.com/holywater.tech/ та LinkedIn https://www.linkedin.com/company/holywater/?viewAsMember=true — щоб бути в курсі всього, що в нас відбувається
Хочеш творити історію разом із нами в HOLYWATER TECH?
Відгукнися на вакансію!
Location: Limassol, Cyprus
Workplace: remote
Mayflower is an international technology company behind products used by millions of people worldwide. For more than 10 years, we've been growing profitable global businesses, bringing together talented professionals across technology, product, marketing, and operations.
We are looking for a Compliance Operations Manager to take end-to-end ownership of traffic and content compliance across one of our digital platforms.
You will develop and operate a scalable compliance framework for monitoring affiliate partners and digital traffic sources, identifying prohibited or risk activity, investigating incidents, and continuously improving preventive and detective controls.
This is a hands-on ownership role for someone who can independently assess risks, establish effective processes, and turn compliance requirements into practical operational and technical solutions. You will work closely with Product, Engineering, Data, Legal, Risk, and commercial teams.
Job Responsibilities
Own, develop, and update the traffic and content compliance framework, policies, SOPs, and risk-scoring mechanisms.
Audit digital traffic channels, landing pages, and promotional materials to detect prohibited content, cloaking, redirect manipulation, and suspicious attribution patterns.
Lead root-cause investigations into compliance violations, coordinate corrective actions, enforce partner restrictions, and track remediation.
Partner with Product, Engineering, and Data teams to define requirements for automated risk-scoring, internal compliance tools, and external monitoring solutions.
Track compliance metrics, analyse recurring risk trends, and deliver clear, decision-ready reporting to management.
Ensure documentation remains audit-ready for payment partners and regulators; stay updated on payment-network and industry regulatory shifts.
Provide functional direction and quality standards for compliance analysts, and deliver internal training on monitoring and enforcement processes.
You’ll thrive here if you have
5+ years in Compliance Operations, Risk, Fraud Prevention, or Traffic Quality (hands-on experience in traffic compliance, affiliate marketing, and ad networks required).
Solid understanding of tracking signals (URLs, redirects, referrers, cookies, device fingerprints) and ability to assess risk using incomplete attribution data.
Proven background conducting operational audits, implementing SOPs/compliance policies, and managing root-cause incident investigations.
Experienced in team leadership, managing cross-functional initiatives, and translating compliance needs into Product, Engineering, and Data requirements.
Ability to define compliance KPIs, build clear executive reports, and make sound, analytical decisions under pressure.
Upper-Intermediate English or higher.
Nice to Have:
Knowledge of payment provider, acquiring bank, or card network compliance standards.
Experience detecting cloaking, brand misuse, redirect manipulation, and prohibited content.
Familiarity with OSINT, web scraping, SQL/Python, BI tools, or LLM-based automation.
Relevant professional certifications (compliance, auditing, risk, or fraud prevention).
What Success Looks Like
A risk-based traffic and content compliance framework is actively implemented and enforced.
High-risk traffic sources and compliance incidents are quickly identified, audited, and resolved.
Automated and manual monitoring controls effectively reduce repeat violations.
Management receives clear, data-driven visibility into traffic compliance risks.
All processes, evidence, and records remain continuously audit-ready for external partners.
Conditions
We know that great talent deserves great conditions, so here's what you can expect when joining us:
Full remote work.
Competitive compensation with a service contract.
Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more—tailor it to what benefits you most.
Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.
Career growth in a fast-scaling project with opportunities to influence technical decisions.
A culture of recognition: our peer reward program celebrates contributions from across the team.
This opportunity is also available for those who already live in
Limassol,
Cyprus.
EU-based employment contract and a 3-year Cyprus work visa.
Provident fund (Cyprus): a long-term savings plan co-funded by you and the Company together (available after probation) that grows throughout your time with us in Cyprus.
Private medical insurance for you and your family, a corporate mobile plan (unlimited in Cyprus with roaming included), and interest-free support for car purchases.
50% coverage of school and kindergarten fees for your children.
Fully covered sports benefits, and also access to in-house electric scooters and bike rentals.
A fully equipped office in Limassol’s city center, with everything you need for deep work and collaboration.
Free catering in the office and an in-house coffee bar with high-quality drinks and a health bar stocked with nutritious snacks.
Benefits are provided in accordance with the company’s policies and eligibility criteria.
Location: San Francisco, CA
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
The Office of the Chief Commercial Officer is a small team that works directly with our CCO, go-to-market leadership, and company leadership on Anthropic’s highest-priority commercial initiatives. We take on problems that do not sit cleanly inside one team, such as standing up a program that spans Product, Finance, Legal, and Sales, or preparing the material our executives and Board use to make decisions. Our commercial business is growing faster than its operating processes can be built, so a growing share of the job is stepping into gaps and running something important, while making sure other teams are building the capabilities to permanently own.
You will own workstreams end to end. One week that means running the go-to-market side of a pressing situation, from the communications plan for customers and account teams to the daily readout for executives. Another week it means building the analysis behind a resourcing decision or a new program and writing it up for the CCO. This is an internal role. You will report to the CCO’s chief of staff, and you will have an unusually broad view of how the company makes decisions.
Key Responsibilities:
Drive priority go-to-market initiatives from plan to delivery, removing blockers, escalating early, and connecting the right people across teams at the right time
Build the analysis, draft the document or deck, and turn input from many teams into a recommendation executives can act on
Prepare content for the CCO and leadership team, including weekly staff meetings, updates to the Office of the CEO, Board materials, and leadership offsites
Track the go-to-market organization’s top priorities and keep a current view of status, owners, and risks
Act as a bridge between go-to-market and Product, Finance, Legal, Safeguards, and Research, so that what account teams hear from customers reaches product decisions and those decisions reach account teams in a usable form
Step in where something important has no clear owner, run it until it has a permanent home, and hand it over cleanly
Close out same-day executive requests quickly and to a high standard
You may be a good fit if you:
Have 4+ years of experience in management consulting, strategy and operations, a chief of staff team, or a similarly rigorous environment working with senior executives
Structure ambiguous problems well and get to a clear recommendation
Can get to a number yourself in a spreadsheet, in SQL, or with Claude, check it against a second source, and explain where it came from
Write and speak clearly and briefly for executive audiences
Are as willing to maintain the tracker and chase the last open items as to write the strategy
Are comfortable with significant autonomy and with priorities that shift on short notice, pay close attention to detail, and know when to escalate
Build trust quickly with senior people across the company who are short on time
Use AI tools as a core part of how you work
Care about Anthropic’s mission and about getting safe, useful AI to customers
Strong candidates may also have
Experience in technology, SaaS, or enterprise software, or exposure to go-to-market strategy, sales operations, or customer success
Experience running a product launch, a program office, or another cross-functional effort with many owners and a fixed date
Familiarity with how large enterprises buy and adopt technology, including security, legal, and procurement review
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$190,000
—
$270,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Задачи:
— Управлять операционным ритмом Президента, включая организацию встреч, обзоров и обновлений с четкими целями, владельцами, входами, выходами и полномочиями по принятию решений.
— Повышать качество решений, синтезируя разнообразные данные в ясные приоритеты, риски, варианты и рекомендации для Президента и команды руководства, документировать решения, отслеживать выполнение и эскалировать нерешённые вопросы.
— Улучшать скорость исполнения, выявляя риски и способствуя их разрешению между различными отделами, используя AI и современные инструменты для ускорения и улучшения качества решений.
— Развивать операционную модель, оценивая её эффективность по ключевым метрикам и внедряя изменения в ритмы, управление, шаблоны, роли и каналы коммуникации.
— Руководить стратегическими инициативами высокого приоритета, включая сложные межфункциональные проекты от планирования до реализации и поддержки.
— Представлять Президента на встречах и мероприятиях, управлять сложными обсуждениями и обеспечивать прозрачность коммуникаций.
— Быть доверенным партнёром Президента и старшего руководства, предлагая независимую точку зрения и корректируя предположения.
Требования:
— Значительный опыт в роли Chief of Staff, Product Operations, Business Operations, Strategy & Operations или управленческом консалтинге.
— Опыт владения операционной моделью, ритмом руководства или портфелем сложных межфункциональных инициатив, предпочтительно в технологических компаниях.
— Знание жизненного цикла разработки продукта/программного обеспечения.
— Владение корпоративными AI-инструментами (ChatGPT, Gemini, Claude, Glean, Cursor и др.) и опыт их интеграции для автоматизации, оптимизации процессов и ускорения проектов.
— Исключительные навыки письменной коммуникации для создания кратких и готовых к принятию решений материалов.
— Сильные бизнес- и финансовые знания, понимание метрик, прогнозов, распределения ресурсов и организационных последствий.
— Высокий уровень исполнительного присутствия и навыков фасилитации.
— Способность влиять на старших руководителей, строить консенсус, разрешать конфликты и добиваться решений без формальной власти.
— Высокая степень суждения и конфиденциальности при работе с чувствительной информацией.
— Умение работать в условиях неопределённости, переключаться между стратегией и деталями исполнения.
— Ориентация на постоянное улучшение процессов.
— Склонность к действию с умением определять моменты для принятия решений, запроса информации или эскалации.
Условия:
— Медицинские планы с опцией 100% покрытия премий, включая стоматологию и зрение.
— Дополнительное страхование жизни и инвалидности.
— Льготы по фертильности и усыновлению.
— Подписка на приложение Headspace для медитации.
— Глобальная программа поддержки сотрудников.
— Пенсионные льготы с участием работодателя.
— Гибкий оплачиваемый отпуск.
— 12 недель оплачиваемого отпуска по уходу за ребенком и семейного ухода.
— Префинансовые льготы на транспорт.
— Возмещение расходов на образование.
— Соответствие пожертвований сотрудников общественным организациям.
— 7 глобальных групп ресурсов сотрудников.
— Собственное рабочее место, дружелюбное к собакам.
— Бесплатный обед и закуски.
— Частная крыша.
— Хакатоны два раза в год.
Описание компании:
Squarespace — платформа, ориентированная на дизайн, помогающая предпринимателям создавать бренды и бизнесы онлайн, обслуживающая миллионы клиентов в более чем 200 странах. Команда из более 1700 человек с офисами в Нью-Йорке, Дублине и Авейру.
Location: San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Anthropic’s Safeguards Enforcement team detects and mitigates misuse of Claude, and much of that work depends on people: a growing human review workforce made up of full-time staff, contractors, vendors and BPO partners. As that workforce scales across a widening range of harm areas, the programs that bring people in, give them the right access, and roll them off cleanly have to keep pace.
As Program Manager for Safeguards Workforce Operations, you’ll own those programs end to end. You’ll run onboarding, offboarding, device provisioning and access provisioning for every worker type we use, working hands-on with the requests themselves while you build the processes that make them repeatable. You’ll partner with Enforcement leads to turn shifting priorities into capacity plans, and carry those plans through with our vendor partners. Because this role supports every Safeguards Enforcement program, you’ll also connect the dots across Anthropic, working with IT, People Operations, Security, Contingent Workforce, Human Data Operations and other teams running scaled human review to streamline practices and keep standards consistent.
This is a role for someone who likes fixing broken things at speed. The landscape moves quickly, priorities change often, and the work is an even mix of direct execution and program building.
Key responsibilities
Own the workforce lifecycle for contractor, vendor and BPO reviewers: onboarding, offboarding, device provisioning and access provisioning
Triage and execute inbound requests for new or changing vendor, BPO and contractor capacity
Turn ad hoc or broken processes into scalable ones, with clear owners, service levels and a system of record
Partner with IT and Security on access governance: least-privilege provisioning, timely revocation and regular access reviews
Build and maintain capacity plans with Enforcement leads, translating review demand into workforce needs and adjusting as priorities shift
Work with Safeguards vendor management to hold partners accountable to capacity and onboarding commitments
Align practices with Human Data Operations and other teams running scaled human review, and help them streamline their own workflows
Help define the long-term workforce strategy for Safeguards Enforcement
Minimum qualifications
Have personally run onboarding, offboarding, access and device provisioning for contractor, vendor or BPO workforces — doing the work, not only overseeing it
Have operated scaled human review programs with vendors or BPOs, such as trust & safety, content moderation or data annotation operations
Have taken a broken or ad hoc process, made it scalable, and brought other teams along in adopting it
Understand the fundamentals of capacity planning: how volume, handle time, quality targets, ramp and attrition turn into workforce needs
Exercise sound judgment on access and permissions, and know when to bring in IT or Security
Move quickly and stay effective when priorities change and information is incomplete
Build alignment through direct partnership with the teams you depend on
Preferred qualifications
Owned a vendor or BPO relationship directly, including service levels and business reviews
Built formal capacity models for review or operations workforces
Supported workforces across more than one enforcement or harm area
Hands-on experience with device management and identity and access tooling
Worked through a period of hypergrowth where programs had to mature alongside the organization
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$245,000
—
$285,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: New York, NY (HQ)
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
As a Product Operations partner for Ramp Procurement, you will help build and scale the workflows that enable customers to manage their procurement processes with speed, accuracy, and control. You will improve both the requester and approver experience while shaping product quality through data, customer feedback, and tight partnership with customer-facing internal teams.
Beyond your product vertical, you will also contribute to Product Operations process improvement and product building that allows our Product and Engineering teams to scale. You will use AI tools to improve release management, collect customer feedback, and enable internal teams to support customers and troubleshoot issues.
Our main goal is to reduce customer friction, measured by support tickets per active user and customer NPS.
*Please note that this Product Operations role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) at least 2 days/week*
WHAT YOU’LL DO
- Own the voice-of-customer loop for Procurement — systematically capture, analyze, and prioritize feedback from CX, Sales, and direct customer channels
- Partner with Product, Engineering, and Design to translate customer feedback into actionable product requirements and specs
- Own launch operations for new Procurement features as they move from Alpha to GA, including AI-native experiences that require strong customer and internal enablement
- Directly ship product improvements (UX fixes and paper cuts) using AI tools — owning your own backlog of customer friction reduction, not just feeding the engineering backlog
- Use AI to automate processes and build products that enable teams to ship faster while maintaining a high quality bar
- Build scalable operating systems for release readiness, internal enablement, supportability, and issue escalation across Procurement workflows
WHAT YOU NEED
- 3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS; experience with procurement, intake and approval workflows, spend management, or financial operations preferred
- Proficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction
- Ability to translate qualitative feedback into crisp requirements and operational processes
- Comfort working in ambiguous, technically complex spaces and driving clarity across multiple stakeholders
- Strong problem solving, prioritization, and communication skills; bias to ship improvements quickly and measure impact
- Experience using AI tools (e.g., Claude Code) to accelerate your work and directly make product improvements
ABOUT OUR TEAMS
- Spend Management owns our core spend product, including card issuance, reimbursements, and travel & entertainment to control spend
- Procurement owns streamlining new purchase requests, approvals, vendors, savings, and price intelligence products to help companies make better financial decisions
- Intelligence owns the reporting, savings, and price intelligence products to help companies make better financial decisions
- Bill Payments owns our invoice management, accounts payable, and B2B payment capabilities
- Risk owns our underwriting and financial products that determine which businesses to approve and how to manage risk
- Growth owns onboarding, activation and retention products to help our customers be successful on the Ramp platform
- Accounting owns creating intelligence in our accounting platform, saving finance teams time and money
- Mobile owns our mobile app development and mobile strategy
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: Indonesia (Remote)
Workplace: Remote
ABOUT THE OPPORTUNITY
We are looking for experienced Retail professionals to support a cutting-edge AI benchmarking project focused on Indonesian retail and consumer-facing environments. As a Subject Matter Expert, you will create and review realistic, high-quality scenarios that reflect operational, customer service, sales, pharmacy, loss prevention, and retail management challenges across supermarkets, pharmacies, department stores, luxury retail, shopping malls, and multi-branch operations. Your expertise will help ensure AI systems understand and respond accurately within a highly active commercial sector.
WHAT YOU’LL DELIVER
- Design realistic Retail Trade scenarios in Indonesian or English grounded in Indonesian operational contexts (e.g., store operations, customer service escalations, inventory management, pharmacy workflows, retail compliance, fraud prevention, sales supervision, branch coordination)
- Adapt structured evaluation rubrics for operational problem-solving, customer interactions, retail decision-making, and compliance-related tasks
- Review AI and human-generated responses for factual accuracy, policy compliance, customer service quality, and operational realism
- Contribute to “gold standard” solutions reflecting best practices across Indonesian retail, pharmacy, and commercial operations
QUALIFICATIONS
- Native-level Indonesian with strong professional English proficiency
- 5+ years of professional experience in Retail, Store Operations, Pharmacy Operations, Commercial Management, Loss Prevention, or Retail Investigations
- Background in one or more relevant roles: Retail Sales Supervision, Store or Operations Management, Pharmacist or Pharmacy Operations, Retail Security, Loss Prevention, Fraud Investigation, Customer Experience, or Multi-Branch Retail Operations
- Strong understanding of customer service workflows, retail operations, compliance procedures, inventory management, and Indonesian retail environments
WHY COLLABORATE WITH LILT?
- Your schedule, your rules. As an independent contractor, work when you want, as much or as little as you want. No fixed hours, no check-ins, no micromanaging.
- Get paid quickly and fairly. We respect your time and your expertise. Competitive rates, prompt payments, no chasing invoices.
- Work on projects that actually matter. Contribute to cutting-edge AI and language technology that is shaping how humans and machines communicate.
- Be part of something bigger. Join a global community of linguists, subject matter experts, and language professionals who are advancing human knowledge together.
- Grow without limits. As a Lilt contractor you get access to diverse, innovative projects that expand your portfolio and sharpen your skills across industries and domains.
- Have fun doing what you love. Bring your language skills to life on projects that are as interesting as they are impactful.
What to Consider Before Applying
- Not ideal as a full time job or primary income source. Work availability fluctuates with project demand, making this better suited as a supplemental income stream. As a 1099 contractor, you won't receive benefits such as health insurance, paid time off, or retirement contributions, and hours are not guaranteed.
- Requires reliable availability and commitment. Once you accept a task, we expect quality work and on-time delivery. Most tasks require a minimum of 2 hours per day or 10 hours per week. If your schedule is unpredictable, this may not be the right fit.
- Geographic restrictions may apply. We cannot engage contractors in regions subject to international embargo or sanctions. As a 1099 contractor, you are solely responsible for your own tax obligations. We recommend consulting a tax professional before engaging.
HOW TO JOIN OUR EXPERT COMMUNITY
Step 1: Apply with the English-language version of your Resume/C.V. highlighting your expertise in the domain.
Step 2: Register in Tipalti to ensure a smooth payment process
Step 3: Finalize onboarding and join the Production team
AI is changing how the world communicates — and LILT is leading that transformation.
LILT's mission is to make the world's information available to everyone, no matter the language they speak. Join our global community who thrive on innovation and excellence. Our collective knowledge, uniqueness, and skills deliver multilingual AI and human-verified services to Enterprises, Governments, and AI Developers around the world.
Earn money. Have fun. Advance human knowledge. Work on diverse projects from anywhere, any time you want. Get paid quickly and fairly, and build your professional network in a supportive community—all through a streamlined application process tailored to your expertise.
Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at https://lilt.com/legal/privacy.
At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at recruiting@lilt.com.
LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.
Location: Remote - Colombia
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Fast Track Onboarding Specialist (L2).
About the job
Twilio is seeking a Fast Track Operations Specialist to join the team that runs Twilio’s personalized onboarding team globally. This role will work directly with customers to help them onboard A2P their A2P numbers with 1:1 customer engagement. Fast Track Onboarding Specialists are the personalized onboarding experts under the A2P onboarding org. The Fast Track onboarding team is a key part of Twilio’s Super Network, whose mission is to provide strategic customers with solutions to assist them with SLA driven go to market times solutions.
Responsibilities
In this role, you’ll:
Provide personalized onboarding support for customers who sign up for our Fast Track Packages.
Help Fast Track customers solve existing onboarding issues through engagement that meets their onboarding demands.
Able to provide compliance guidance for all A2P products.
Manage Onboarding SLAs and credit utilization for each product
Partner with operations teams to scale onboarding volumes per assigned customer
Join weekly calls with customers to report metrics and review any open items or additional onboarding needs
Wear the Customer Shoes: Provide onboarding support for common customer inquiries through slack in addition to Service now; to ensure customers have an excellent experience with Twilio.
Draw the Owl: Assess the nature of product or service issues and resolve basic level problems
Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly.
Be Bold: Diagnose trends and report findings to our product team to ensure product related issues are resolved
Be an Owner: Partner with the account team to proactively address issues and advise on any industry changes that could impact customer onboarding experience.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
Ability to work in rotational shifts 8:00am to 5pm Bogota time
Able to manage daily caseload and respond within SLAs
A2P compliance experience
Experience Required: 2 plus Years specializing in at least one a2p products
Previous experience working directly with clients
Ability to prioritize tasks and effectively project manage
Ready to take own up to 12 customer accounts
You’re empathetic and customer centric to the core.
You’re a clear verbal and written communicator.
You’re introspective and committed to continuous self-improvement.
You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company's goals.
You’re able to complete tasks in core areas within SLAs.
Desired:
Familiarity with Google workspace(Google docs, Google sheets, Gemini)
Familiarity with reporting tools
Prior experience implementing a2p phone number types
Understand general CTIA guidelines and some international regulatory requirements
Able to effectively prioritize tasks and multi-task
Comfortable owning and leading calls
Experience handling tasks within a desired SLA
Location
This role will be remote, and based in Colombia.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Задачи:
— Следить за ежедневными изменениями на рынках криптовалют и цифровых активов.
— Помогать команде с рутинными операционными и аналитическими задачами.
— Отслеживать изменения цен, торговой активности, ликвидности и других показателей.
— Собирать информацию из внутренних и внешних источников рыночных данных.
— Вести организованные записи и готовить краткие внутренние отчёты.
— Подводить итоги рыночных наблюдений для обсуждений в команде.
— Участвовать в регулярных обучениях, сессиях обратной связи и командных встречах.
— Выполнять структурированные задачи под руководством более опытных коллег.
Условия:
— Полностью удалённый формат работы.
— Гибкий ежедневный график.
— Структурированное введение в профессию для новичков в криптоиндустрии.
— Обучение базовому рыночному анализу и инструментам работы с цифровыми активами.
— Доступ к практической рыночной информации и аналитическим ресурсам.
— Регулярная обратная связь и наставничество.
— Чёткая перспектива развития к более сложным аналитическим обязанностям.
— Возможность работать в международной команде цифровых активов.
Требования:
— Искренний интерес к криптовалютам, финансовым рынкам или рыночной аналитике.
— Желание изучать новые инструменты и работать со структурированной информацией.
— Внимательность к деталям при работе с данными и письменными заданиями.
— Способность последовательно следовать процедурам и инструкциям.
— Надёжность, организованность и комфорт при самостоятельной работе.
— Владение английским языком на уровне около B2 или выше, достаточном для профессиональных инструментов, рыночной информации и обучающих материалов.
Задачи:
— техническая сторона работы с контентом: скачивание, загрузка и размещение материалов в Telegram, Instagram, YouTube;
— работа с видео и аудио, CapCut, файлами и облачными хранилищами;
— работа со ссылками, простыми ботами и автоматизация;
— обеспечение технической самостоятельности: получение материала и доступов, выполнение задачи до готового результата без постоянных вопросов;
— при возникновении проблем самостоятельно находить решения или альтернативные способы.
Требования:
— знание GetCourse будет плюсом;
— способность самостоятельно доводить задачи до результата.
Условия:
— загрузка на старте частичная, ориентировочно 10-15 часов в неделю;
— возможное расширение роли в дальнейшем;
— начало с оплачиваемого тестового задания на реальных задачах;
— при успешном выполнении тестового задания — постоянное сотрудничество.
В отклике необходимо указать:
— с какими платформами реально работали;
— 2-3 примера задач, которые самостоятельно довели до результата;
— стоимость работы при такой загрузке.
Location: London
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as
personal
and
business
bank accounts, we offer
joint accounts
,
accounts for 16-17 year olds
, a
free kids account
and
credit cards
in the UK, with more exciting things to come beyond. Our UK customers can also
save
,
invest
and
combine their pensions
with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
📍London or Remote (UK) | 💰Competitive base salary and stock options |
Benefits
Help build the future of customer operations
We’re on a mission to make money work for everyone. Operations is at the heart of that mission. It’s where we help millions of customers, solve complex problems and keep Monzo safe. Now, we’re redesigning how customer operations work by bringing together intelligent automation, human expertise and world-class technology.
We’re looking for a
Staff Technical Program Manager
to lead complex company wide programmes driven by the Operations collective. You’ll turn ambitious ideas into clear plans, bring a large and varied group of partners with you and help teams deliver lasting change.
This role is about more than keeping work on track. You’ll shape how we work across the collective, influence domain and collective leaders across Monzo, connect technical delivery to operational outcomes and make sure change works for the people who use it every day.
What you’ll do
Lead programmes that cut through all operational domains at Monzo
You’ll lead high-impact programmes from strategy through to measurable outcomes. These may cover AI-powered customer support, tools that help our Customer Operations teams, or the platforms and processes behind millions of operational decisions.
Build strong partnerships at every level
You’ll work with a large and varied group of partners. This could include frontline Operations teams, subject matter experts, product and engineering teams, risk and compliance partners, senior leaders and executives.
Drive change, not just delivery
You’ll help the whole collective adopt new ways of working. You’ll understand how changes affect people, processes and technology, then build that into the programme from the start.
Key Responsibilities:
Lead end-to-end planning and execution of major product or platform programs that cross multiple teams and markets
Manage cross-collective programmes:
Define programme roadmaps and milestones, set priorities, manage trade-offs, identify and manage the critical path and risks, ensure alignment with the business goals and ambition
Collaborate and communicate with multiple stakeholders, both technical and non-technical across the business to ensure alignment and speed of delivery
Manage dependencies, timeline and the sequencing of delivery
Drive effective decision making to remove blockers
Ensure operational effectiveness across your collective/area
You should apply if:
You have strong experience managing complex technology programmes or products from inception to launch
You’re an exceptional communicator who can create clarity for technical and non-technical audiences
You are comfortable working in a global business with a presence in multiple markets and want to be part of scaling this further
You can work effectively with a diverse range of people and working styles to get stuff done, and are able to thoughtfully and constructively challenge and influence the people you work with
You can make complex work easy to understand without losing the important detail
You understand how functionality comes together (across products and platforms) to deliver value for users, and can proactively identify and mitigate delivery risks, and can propose and drive a technical solution
You are comfortable personally diving deep into the data to make good decisions in complex situations where there’s often no “right answer”
You can influence across teams even when you don’t manage them directly and can influence senior leaders, resolve disagreement and build alignment without relying on authority.
You’ve driven organisation-wide change and can show how you supported adoption, not only delivery
You don’t need to match every point. If you’re excited by the role and believe you could have an impact, we’d love to hear from you.
What makes this role different
Most companies are adding AI to existing support processes. We’re redesigning the operating model itself.
You’ll help shape how intelligent automation and human expertise work together in a highly regulated environment. The programmes you lead will affect how teams across Operations work and how millions of customers get help.
You’ll have the scope to influence strategy, the responsibility to turn it into action and the chance to build ways of working that scale.
How we work 💻:
Locations & Flexible Working :
Our main tech hub is in London, but our engineers live everywhere in the UK— from Brighton to the Western Isles.
We value meeting in person but there’s no pressure to come into the office, even if you're nearby. We believe you'll do your best work if you are where you want to be. If you live outside of London and we ask you to come into the office, Monzo will support you with the costs. ✨
Our offices are naturally social, especially Tuesdays, Wednesdays and Thursdays, which happen to line up with our twice-weekly Monzo lunches & treat Thursdays 🍽️. Teams also schedule time together often for work and play – in or around the office, or online.
Set up a work schedule that delivers impact and fits your life.
At Monzo, we value connections, flexibility, and wellbeing. We keep our meetings during core hours to stay connected and believe in maintaining work/life balance.
You’ll be empowered to manage your work in a way that suits you and your team, giving you the freedom for children drop-offs and pick-ups, walking your dog or adventurous cat, avoiding peak commuting times or gym slots, appointments, or supporting your family in an emergency. 🕒✨
Work the way that works for you with Monzo! 💼
The interview process:
Recruiter Call (30 mins)
You'll meet our Engineering Leadership Recruiter to discuss your experience and learn more about Monzo. They'll be your partner and guide throughout the interview process.
Initial Call (45 mins)
You'll meet with one of our engineering leaders. They'll ask you about your previous experience, in particular program execution and technical leadership. They’ll also make time to tell you about Monzo and answer your questions.
Loop Stage (3 hours)
The Loop stage consists of 3 x 60 min interviews that take place over 1-2 days (depending on your availability).
All things going well, you'll have completed the hiring process 🚀
Our average process takes around 3-4 weeks but we will always work around your availability. You’ll have the chance to speak to our recruitment team throughout the process. If you’d like to ask a question sooner, email
tech-hiring@monzo.com
What’s in it for you:
💰Base salary range for this role is dependent on experience + equity + stock options & benefits
✈️ We can help you relocate to the UK
✅ We can sponsor visas
📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
📚Learning budget of £1,000 a year for books, training courses and conferences
➕And much more, see our full list of benefits
here
#LI-SS2
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our
blog
, 2026
Diversity and Inclusion Report
and 2025
Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
Location: Singapore, Singapore
OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About The Opportunity
We are currently seeking a Public Cloud Operations Expert to join our Singapore team. You be will responsible for the full lifecycle management of enterprise-level hybrid cloud infrastructure, leading unified orchestration, operations, and cost optimisation of AWS and Alibaba Cloud resources, ensuring high availability, high performance, and compliance.
What You’ll Be Doing
Cloud Platform Architecture & Operations
Plan, deploy, monitor, and maintain AWS services (EC2, S3, VPC, Lambda, EKS, etc.) and Alibaba Cloud services (ECS, OSS, VPC, Function Compute, ACK, etc.).
Design highly available, auto-scaling cloud architectures, optimizing network (e.g., Alibaba Cloud CEN, AWS Direct Connect), storage, and compute resource configurations.
Monitoring & Incident Management
Implement full-stack monitoring and alerting using cloud-native tools (AWS CloudWatch, Alibaba Cloud CloudMonitor) and open-source solutions (Prometheus+Grafana, ELK).
Lead critical incident response, perform root cause analysis, and implement preventive measures (e.g., resource contention, misconfigurations, network latency).
Cost Optimisation & Resource Management
Analyse cloud resource usage, reduce costs via reserved instances, auto-scaling, and storage lifecycle policies (e.g., AWS S3 Intelligent-Tiering, Alibaba Cloud OSS Archive).
Establish resource quota management strategies to prevent waste and overspending.
Security & Compliance
Implement cloud security baselines (security groups, IAM policies, Alibaba Cloud RAM permissions, AWS Security Hub), conduct regular security audits, and remediate vulnerabilities.
Design granular access controls using AWS IAM and Alibaba Cloud RAM, and enforce database auditing (e.g., AWS CloudTrail + Alibaba Cloud DAS).
Cross-Team Collaboration & Knowledge Sharing
Collaborate with development teams to optimize application architectures and provide cloud-native solutions (Server-less, Microservices).
Document operational procedures (SOP manuals) and lead internal technical training sessions.
What We Look For In You
Technical Skills
Mastery of core services (compute/storage/network/security) on AWS or Alibaba Cloud, with familiarity in the other platform.
Proficient in Linux/Windows system operations and automation tools (Shell/Python/Ansible).
Hands-on experience with containerized operations (Kubernetes, ECS/EKS, ACK) and cloud-native technologies (e.g., Service Mesh).
Experience Requirements
5+ years of operations experience, with at least 3 years focused on public cloud (AWS/Alibaba Cloud) environments managing 100+ instances.
Experience in building cloud platforms from scratch, hybrid cloud architecture design, or large-scale migration projects (e.g., IDC-to-cloud) is preferred.
Team Management
Excellent team management and communication skills to lead and collaborate with operations, development, testing, and security teams.
Certifications & Education
AWS Certified SysOps Administrator or Alibaba Cloud ACP/ACE certifications are preferred.
Bachelor’s degree or higher in Computer Science, Network Engineering, or related fields.
Nice-To-Haves
Familiarity with multi-cloud management platforms (AWS, Alibaba Cloud, Azure) or FinOps cost optimisation methodologies.
Experience in cloud security practices, including Web Application Firewall (WAF) and DDoS protection (Alibaba Cloud Anti-DDoS Premium, AWS Shield).
Exposure to big data/AI operations (e.g., Alibaba Cloud MaxCompute, AWS EMR).
Perks & Benefits
Competitive total compensation package
L&D programs and education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Remote
Workplace: Remote
🧠 ABOUT LEGION HEALTH
At Legion Health, we believe everyone deserves fast, affordable, and world-class health care, and we’re developing the AI infrastructure to deliver it at scale.
Legion is building autonomous medical care, starting with psychiatry. Our AI-native care-delivery platform automates much of the administrative work required to deliver direct patient care, allowing clinicians and operations teams to focus on the moments where human judgment and attention matter most.
Our technical moat is hard to copy—we combine rich data, production AI, doctors in the loop, and end-to-end care operations to deliver measurably better care to a clinically complex patient population. This has helped us complete tens of thousands of visits in just two years while holding operations costs flat and achieving industry-leading patient NPS and retention.
While the last generation of healthcare startups made the existing system incrementally more efficient, Legion is rebuilding full-stack care delivery from first principles. Our vision is a 10X better patient experience that is higher quality, less expensive, and more scalable—and a 10X better clinician experience that frees providers to focus on what matters most: caring for patients.
Legion Health is backed by Y Combinator, leading venture capital firms, and founders from Function Health, Modern Health, Everly Health, Trusted Health, Clipboard Health, PatientPing, Sesame Care, Faire, EasyPost, and fuboTV.
Join us as we build the future of health care: faster, higher-quality, and more affordable, powered by clinicians, operators, and AI working together.
📍 ROLE LOGISTICS
- Job Type: Full-time contract
- Role Type: Provider Operations / Recruiting Coordination / Onboarding / Payroll Support
- Ideal Experience Level: 2+ years
- Location: Fully remote
- Work Hours: 9:00 AM–6:00 PM US Central Time
- Hourly Compensation: $5–$15 per hour, based on experience
🚀 THE OPPORTUNITY
Legion is hiring an exceptionally organized and detail-oriented Medical Virtual Assistant to help operate the systems that support our growing network of healthcare providers.
You will support providers throughout their relationship with Legion—from recruiting and onboarding through active operations, payroll preparation, and offboarding. Your work will help ensure candidates receive timely follow-up, new providers are ready to begin, operating records remain accurate, and payroll inputs are complete before they are finalized.
This is not a generic assistant role. You will own recurring, detail-heavy workflows that directly affect providers, internal teams, and Legion’s ability to deliver patient care. A missed document can delay a provider’s start date. An inaccurate status field can create confusion across teams. An overlooked payroll discrepancy can affect a provider’s pay. Precision and follow-through matter.
The right person enjoys bringing order to complex workflows. You should be comfortable maintaining spreadsheets and trackers, coordinating across multiple teams, following up persistently, documenting decisions, and identifying missing information before it becomes a larger problem.
This role is a strong fit for someone who enjoys checklists, healthcare operations, provider communication, reconciliation work, and continuously improving how recurring processes are run.
✅ RESPONSIBILITIES AND DELIVERABLES
- Coordinate provider recruiting operations, including:
- Maintaining accurate candidate records and statuses.
- Scheduling and confirming interviews.
- Following up with candidates about outstanding steps.
- Updating hiring records and internal trackers.
- Coordinating handoffs between recruiting and onboarding.
- Support provider onboarding from accepted offer through start readiness, including:
- Collecting required documents and information.
- Maintaining onboarding checklists and status trackers.
- Following up promptly on missing or incomplete items.
- Coordinating internal handoffs across relevant teams.
- Confirming that required operational steps are complete before a provider begins.
- Escalating blockers that could delay a provider’s start date.
- Maintain accurate provider-operations records, including:
- Provider rosters.
- Recruiting and onboarding status.
- Active, inactive, and offboarding providers.
- State coverage and provider availability.
- Collaborating-physician relationships.
- Credentialing and payer-enrollment status.
- Outstanding documents, approvals, and follow-up items.
- Communicate clearly and professionally with providers through Slack, email, and approved internal systems.
- Support weekly payroll preparation, including:
- Gathering provider compensation inputs from approved systems.
- Reviewing visit counts, no-shows, and late cancellations.
- Updating payroll and payment trackers.
- Reconciling discrepancies across source systems.
- Confirming that supporting information is complete.
- Escalating unresolved discrepancies before payroll is finalized.
- Maintaining a clear record of changes, questions, and resolutions.
- Coordinate across recruiting, credentialing, clinical operations, billing, finance, and payroll to keep provider workflows moving.
- Maintain clear task queues and follow-up systems so that outstanding items do not fall through the cracks.
- Document recurring workflows and update SOPs, checklists, and templates as processes evolve.
- Identify opportunities to simplify, standardize, or automate repetitive administrative work.
- Handle sensitive provider, company, hiring, and compensation information with discretion and care.
- Raise unclear ownership, conflicting information, or potential errors promptly rather than making unsupported assumptions.
🏆 YOU’LL BE SUCCESSFUL IF YOU…
- Keep provider trackers accurate, current, and easy for other teams to understand.
- Ensure candidates and providers receive timely, professional follow-up.
- Help new providers complete onboarding requirements and become ready to start without preventable delays.
- Catch missing information and payroll discrepancies before they create downstream problems.
- Produce documentation that clearly explains what happened, what remains outstanding, and who owns the next step.
- Manage recurring deadlines without needing repeated reminders.
- Follow established procedures while noticing when a process is unclear, inefficient, or incomplete.
- Move quickly without sacrificing accuracy.
- Communicate professionally and confidently with clinicians, candidates, contractors, and internal teammates.
- Remain calm and organized when priorities change or multiple deadlines overlap.
- Build reusable checklists, trackers, and workflows that make provider operations easier to scale.
- Earn the trust of providers and teammates through reliability, discretion, accuracy, and consistent follow-through.
🧰 IDEAL BACKGROUND AND SKILLS
- 2+ years of experience in one or more of the following:
- Healthcare operations.
- Provider operations.
- Recruiting coordination.
- Provider or employee onboarding.
- Payroll or invoice support.
- Human-resources administration.
- Executive-assistant or virtual-operations support.
- Strong preference for experience supporting:
- Clinicians or other healthcare professionals.
- Independent contractors.
- Distributed or fully remote teams.
- Recurring payroll, payment, or reconciliation workflows.
- Excellent organizational skills and close attention to detail.
- Strong spreadsheet skills, including maintaining structured trackers, reviewing data, reconciling differences, and identifying missing information.
- Careful with names, dates, pay periods, visit counts, status fields, and supporting documentation.
- Clear, concise, and professional written English.
- Comfortable following up persistently and respectfully with providers and internal teammates.
- Able to manage several recurring workflows and deadlines simultaneously.
- Proactive about identifying blockers, discrepancies, unclear ownership, and overdue action items.
- Comfortable working in a fast-moving startup where processes may evolve as the company grows.
- Able to handle confidential provider, recruiting, company, and compensation information appropriately.
- Familiarity with HIPAA-sensitive healthcare environments and appropriate information-handling practices.
- Experience with any of the following is a plus:
- Google Sheets.
- Slack.
- Ashby or another applicant-tracking system.
- Healthie or another EHR or practice-management platform.
- Looker Studio or similar reporting tools.
- Stripe or contractor-payment platforms.
- Payroll, invoicing, or payment-reconciliation workflows.
- Telehealth or behavioral-health operations.
- Credentialing and payer enrollment.
- Healthcare billing.
- Provider scheduling or workforce operations.
⚠️ THIS ROLE IS NOT A FIT IF YOU…
- Prefer exclusively patient-facing work and do not enjoy internal operations.
- Dislike spreadsheets, trackers, checklists, or reconciliation work.
- Need every day to follow exactly the same workflow.
- Wait for repeated instructions instead of proactively following up on outstanding work.
- Are uncomfortable asking questions or escalating conflicting information.
- Are casual about deadlines, documentation, confidentiality, or payroll accuracy.
- Frequently lose track of details when managing several workflows at once.
- Prefer completing individual tasks without taking ownership of the full outcome.
💰 COMPENSATION & ROLE BENEFITS
- Hourly Compensation: $5–$15 per hour, based on experience.
- Job Type: Full-time contract.
- Schedule: 9:00 AM–6:00 PM US Central Time.
- Work Setup: Fully remote.
- Impact: Build the provider-operations foundation that enables clinicians to spend more time caring for patients.
- Autonomy and Learning: Develop experience across recruiting coordination, provider onboarding, healthcare operations, payroll preparation, and process improvement.
- Growth Opportunities: Take on broader ownership across provider operations, onboarding, recruiting coordination, payroll operations, quality assurance, or team leadership as Legion grows.
🤝 EQUAL EMPLOYMENT OPPORTUNITY
Legion Health is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, contractors, and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable law. We encourage applicants from all backgrounds to apply.
Location: San Francisco, CA
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
WHAT YOU'LL DO
We're looking for a business value strategist to join our pricing team. You'll partner with sales and customers throughout complex enterprise sales cycles to develop customer-specific value frameworks, build rigorous ROI models and investment cases grounded in operating and financial metrics, and translate Sierra's impact into measurable outcomes such as lower operating costs, incremental revenue, and stronger customer loyalty. You'll also create and scale repeatable, industry-specific business cases and establish Sierra's business value framework from the ground up.
This is a hands-on role for someone who can bring structure to ambiguous problems, develop rigorous analysis, and has strong communciation.
- Support complex enterprise sales cycles by developing ROI models, evaluating tradeoffs, and presenting recommendations to senior decision-makers
- Shape commercial strategy by connecting the value Sierra delivers to our outcomes-based pricing model
- Develop industry-specific benchmarks, frameworks, and tools that make Sierra’s business value clear and repeatable
WHAT YOU'LL BRING
- 5+ years of experience in value engineering, monetization strategy, consulting, strategic finance, or a similar role focused on quantifying and communicating business impact
- Advanced financial modeling and analytical skills, with a track record of building rigorous ROI models and investment cases
- Experience supporting complex enterprise sales cycles and engaging senior decision-makers
- Ability to partner effectively with sales teams and customer stakeholders across finance, operations, and executive leadership
- Degree in Business Administration, Finance, Economics, or a related field, or equivalent professional experience
EVEN BETTER...
- Experience building and scaling a business value methodology, program, or center of excellence from the ground up
- Familiarity with AI, conversational AI, or customer service operations
- Previous experience in a zero-to-one startup or fast-paced, high-growth environment
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: Worldwide
APPLICATION INSTRUCTIONS:
If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the
20four7VA Team Portal
for faster processing. Use any valid email address to log in.
If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!
If you're interested in this opportunity, click APPLY TO POSITION to proceed.
********************************************************************
Title:
Independent Contractor – CPT-11438 Credit Processing & Client Operations Virtual Assistant/Business Support VA/Junior-Senior Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
A growing business consulting firm specializing in business funding and credit-related services is seeking a part-time Credit Processing & Client Operations Virtual Assistant to support recurring client-processing workflows.
The immediate focus is credit-related processing, including dispute packet preparation, bureau follow-up calls, reviewing client account updates, documenting activity, and maintaining organized client records.
The client has approximately 100 active and inactive client accounts, detailed SOPs within Notion, historical communication in Slack, and existing training materials. She is looking for someone who already understands the fundamentals of loan processing and can become increasingly independent after learning the company's specific workflows.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Credit Processing Support
Assist with preparing dispute packets using established client procedures
Review client credit information and supporting documentation
Log into approved client/bureau platforms to review available updates
Track dispute cycles, follow-up dates, and outstanding actions
Document completed work and account updates accurately
Follow established SOPs for recurring credit-processing activities
Audit client credit reports before preparing dispute packets and identify relevant items or updates requiring action
Prepare dispute packets using the client’s specified components, including identification/SS card documentation, FTC documentation, and the client’s dispute letter template
Process the initial “first-round” dispute sweep using established templates and make subsequent adjustments based on results and updated information
Assist with preparing client files for funding as the processing function expands
Bureau & Client Follow-Up
Conduct bureau-related calls using approved processes and scripts
Gather and document relevant information from calls
Maintain clear notes and updates within client records
Escalate unusual issues or questions to the client when necessary
Support routine client follow-up related to required documentation or account progress
Complete recurring client/bureau follow-ups on an approximately 10-day cycle, as applicable to the dispute process
Conduct bureau-related calls during morning working hours, based on the client’s preferred workflow
Administrative & Operations Support
Maintain accurate client information within GoHighLevel
Use Slack for internal communication and status updates
Follow and maintain SOPs within Notion
Organize documentation and ensure assigned client tasks are completed on schedule
Assist with additional administrative and executive-support responsibilities as the role develops
Participate in recurring Monday and Friday team meetings to align on priorities, questions, concerns, and areas for improvement
Use lower-volume periods productively for training, SOP review, research, and process familiarization
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
Loan processing, mortgage processing, financial documentation, or similar processing experience is strongly preferred
Executive assistant or business support experience strongly preferred
Previous credit repair, credit education, dispute-processing, or related experience strongly preferred (these candidates should take priority over loan processing or mortgage applicants)
GoHighLevel experience strongly preferred
Slack and Notion experience strongly preferred
Strong written and verbal English communication required
Strong attention to detail and documentation accuracy required
Ability to read and interpret credit reports and distinguish common report items such as inquiries and collections
Ability to audit credit reports and identify changes or information requiring follow-up
Working knowledge of credit bureau processes across Experian, Equifax, and TransUnion
IDEAL CANDIDATE PROFILE
Previous hands-on loan processing or credit repair or mortgage support experience
Extremely detail-oriented with strong documentation habits
Clear and professional communicator
Comfortable conducting bureau-related phone calls
Organized and capable of managing multiple client files
Able to follow detailed SOPs while becoming increasingly independent
Comfortable asking appropriate questions during training and applying feedback consistently
Able to become sufficiently proficient in the client’s workflows to eventually train or duplicate established processes for other team members as the role develops
Interested in growing with the client as the credit-processing function expands and additional responsibilities are introduced
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
GoHighLevel
Slack
Notion
Credit / Bureau Platforms
Microsoft Office / Google Workspace
Experian
Equifax
TransUnion
Dispute Forks / Dispute Management Platform – Preferred
Work Schedule
Contracted Hours per Week: 20 Hours (hours will increase based on performance)
Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
Daily Working Time: 9:00 AM – 2:00 PM CST
(1-hour lunch from 12:00 PM – 1:00 PM)
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
Contracted Hours per Week: 20 hours/week (hours will increase based on performance)
Daily Working Time: 9:00 AM – 2:00 PM CST
(1-hour lunch from 12:00 PM – 1:00 PM)
Scheduled Working Days: Monday-Friday
REPORTING TO/POC: To Be Determined
Number of VAs: 1
GENDER PREFERENCE: None
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Level A-B (native or near-native English Required)
REGION PREFERENCES: Any
What we offer
Competitive rates
Weekly payments
Various open roles are available
Free training and upskilling
Constant support and guidance
A vibrant community always ready to support you
And more!
Задачи:
— Обеспечивать операционную поддержку и поддерживать точные данные и файлы сотрудников во всех системах в соответствии с государственными и федеральными законами
— Оказывать административную поддержку процессам работы с персоналом, включая адаптацию новых сотрудников, администрирование льгот, управление эффективностью и поддержку международных подразделений
— Документировать изменения в процессах работы с персоналом по мере необходимости
— Поддерживать высокий уровень конфиденциальности и осторожности при работе с чувствительной информацией
— Разрабатывать и улучшать рабочие процессы в области работы с персоналом для повышения эффективности бизнеса
— Поддерживать планирование и координацию корпоративных мероприятий, как виртуальных, так и очных
Требования:
— Умение выявлять коренные причины проблем и разрабатывать надежные решения
— Внимательность к деталям, особенно в отношении качества данных
— Способность работать самостоятельно, эффективно управлять несколькими задачами и сроками
— Отличные коммуникативные навыки, как устные, так и письменные
— Ориентация на командную работу и совместное решение проблем
— Понимание необходимости соблюдения конфиденциальности и соответствия при работе с чувствительной информацией
— Опыт работы с HRIS, такими как Gusto, Remote, Deel
Будет преимуществом:
— Опыт работы в HR-функции
— Квалификации в области HR
— Опыт работы в SaaS-компании
Условия:
— Конкурентная зарплата и долевое участие
— 10-летний срок исполнения опционов на акции без давления на покупку
— Неограниченный оплачиваемый отпуск с рекомендацией минимум 4 недели в год
— 12 недель полностью оплачиваемого семейного отпуска в США с планами расширения на другие страны
— Щедрый бюджет на оборудование, программное обеспечение и офисную мебель
— Бюджет на образование $100 в месяц с возможностью покрытия более дорогих мероприятий с одобрения менеджера
— В США предоставляется высококлассная медицинская страховка для сотрудника и его иждивенцев с полной оплатой премий компанией
Процесс интервью:
— Скрининг рекрутера с командой по подбору талантов — 30 минут
— Интервью с менеджером по найму — 45 минут
— Домашнее задание — 1 час
— Виртуальное собеседование — 2 часа
География найма не уточнена
ГибридKyiv, Ukraine
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.