Location: New York, NY, United States
About Us
Fanatics is a leading global sports platform redefining how fans connect with the teams, players and moments they love. Our businesses — Fanatics Commerce, Fanatics Collectibles, Fanatics Betting & Gaming, Fanatics Events, Fanatics Advertising, Fanatics Markets and Fanatics Studios — maximize the presence and reach for hundreds of partners globally and create a one-stop experience that allows fans to buy, bet, collect, and earn, while engaging with sports in deeper, more immersive ways. This includes licensed fan gear and lifestyle products, sportsbook and iGaming, physical and digital trading cards, live events, premium sports entertainment content, credit card offerings and more. Together, they form a powerful, integrated ecosystem — connected by the Fanatics ONE loyalty program and FanCash, the currency of sport — delivering personalized experiences to over 100 million fans worldwide. Fanatics holds partnerships with over 900 sports properties, from professional leagues and players’ associations to teams, colleges and retail partners; over 7,000 athletes and celebrities; and over 2,000 retail locations, including all Lids stores. Backed by a team of more than 22,000 employees, Fanatics is committed to relentlessly enhancing the fan experience.
About the Team
Fanatics Core is the engineering organization building the shared capabilities, including search, AI, and customer intelligence, that every product across the Fanatics ecosystem builds on. We are seeking an Engineering Manager to lead the team that owns Search and Consumer AI. This leader will own some of the most leveraged surfaces we build: how fans find what they’re looking for, how AI shows up inside our apps, and how AI powers an excellent customer experience.
You will lead a team of software engineers spanning two closely connected charters:
Consumer AI:
customer support AI, including LLM-powered assistants, conversational analytics, sentiment analysis, predictive troubleshooting, and the tooling that lets customer success teams act on AI-generated insights; and (2) embedded AI experiences in the fan journey, such as AI commentary, recommendations, summaries, and in-app assistance.
Search:
native search, including query understanding, relevance and ranking, autocomplete, and personalization; and (2) AI search, including natural-language and conversational search that lets fans ask for what they want in their own words and get answers, not just results.
Success in this role requires strong partnership with Product, Data Science, Customer Operations, and product teams across the ecosystem to shape the roadmap, make smart trade-offs, and deliver outcomes fans feel. You’ll work on complex, high-scale challenges as part of a team that values innovation, collaboration, and excellence.
Responsibilities
Delivery & Ownership
Lead the team to deliver against commitments across Search and Consumer AI, owning delivery plans end to end: scope and sequence work, remove blockers, and manage risk.
Set a high bar for reliability, performance, and relevance quality, with observability in place for AI and search services.
Ensure the team’s work meets Fanatics standards for data governance, security, compliance, and responsible AI.
Own on-call, incident response, and operational health for the team’s systems.
Strategy & Roadmap
Partner with Product and engineering leadership on planning and roadmap building, using technical insight and fan impact to influence priorities.
Connect day-to-day execution to team strategy and Fanatics business goals so engineers understand why their work matters.
Partner with product teams across the ecosystem to embed AI experiences into their surfaces, agreeing on shared ownership, interfaces, and quality bars.
Guide how LLMs and ML models are evaluated, integrated, and rolled out in production.
Communication & Collaboration
Coordinate across engineers, adjacent teams, and cross-functional partners to drive end-to-end delivery.
Represent the team’s plans, progress, and risks in planning and review forums.
Keep the team informed on goals, trade-offs, and decisions, and create space for two-way feedback.
People & Ways of Working
Hire, onboard, and grow a high-performing team; give candid, timely feedback and invite the same.
Mentor engineers on craft, ownership, and collaboration, and support their career growth.
Build team processes (planning, reviews, retros, experimentation) that help the team learn fast and ship reliably.
Must be open to occasional travel to Fanatics offices and other locations for conferences, events, meetings, and team building.
Qualifications
We value aptitude over experience, but here are some key skills that will make you successful on this team:
1-3+ years managing a software engineering team, or significant tech-lead experience with people-leadership responsibilities, delivering complex, high-scale systems.
Experience in a Java / AWS ecosystem; familiarity with AWS Bedrock or equivalent managed AI services preferred.
Experience shipping consumer-facing AI/ML or NLP features to production, including integrating LLMs and building the pipelines and evaluation practices that keep them reliable.
Strong understanding of search, discovery, or relevance systems, including how traditional search and LLM-based approaches complement each other.
Strong technical judgment and clear, confident communication with engineers, Product partners, and leadership.
Proven ability to mentor engineers and build a healthy, high-performing team culture.
Preferred
Background in customer support AI or embedded consumer AI experiences (assistants, conversational analytics, AI commentary, recommendations).
Familiarity with Kafka, Airflow, dbt, OpenSearch, Kotlin, and Salesforce.
Experience building shared platforms consumed by multiple product teams.
Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.
For information about our benefits, please visit
https://benefitsatfanatics.com/
#LI-VG1
Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit
https://benefitsatfanatics.com/
Salary Range
$190,000
—
$237,500 USD
By submitting your application, you agree to our terms of service and acknowledge you have read our
Candidate Privacy Policy.
Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it
here
.
Location: Amsterdam, Netherlands
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
Role Overview
A brief, high-level summary of the role's purpose and impact.
Nebius
is seeking a talented
Legal Counsel
Procurement
to join our dynamic legal team. In this role, you will be the go-to legal partner for all procurement across Nebius, with a particular focus on
data center procurement, including hardware, connectivity and related services
. You will work closely with our procurement
, infrastructure,
logistics,
procurement and finance
teams to enable strategic sourcing initiatives, secure critical supply for
Nebius
’ expanding operations, and ensure compliance with applicable laws and internal policies.
Key Responsibilities
Detailed list of the primary tasks and responsibilities for this role.
Advise on, draft and negotiate
hardware
procurement
agreements
, including
for GPUs, servers, storage and networking equipment
and
CDUs,
with OEMs, ODMs, distributors and resellers (e.g. master purchase agreements, supply agreements, warranty and RMA terms, and support arrangements)
.
Advise on and negotiate
connectivity agreements
, including dark fiber, IRUs, wavelength, IP transit, cross-connect and other network services.
A
dvise and negotiate complex
logistics agreements
including freight, forward and warehousing activity
.
Support the procurement of
data center related services
, such as co-location, installation and deployment, maintenance, logistics, and equipment financing or leasing arrangements.
Draft, review, and negotiate a broad range of
other procurement
agreements
globally, including software and SaaS, IT services, professional services, consultancy and general corporate purchasing.
Develop and maintain procurement contract templates, negotiation playbooks and guidance, and train procurement teams on their use.
Advise on supply chain legal risks, including export controls, sanctions, supplier due diligence, data protection and information security requirements, and ESG obligations.
Coordinate and manage
external counsel
to ensure cost-effective, high-quality legal support.
Monitor regulatory developments affecting Nebius’ infrastructure and procurement activities.
Collaborate with cross-functional teams to optimize procurement processes and risk management.
Key Qualifications & Experience
Must-have requirements:
Master’s degree from a
reputable
university.
At least
3 years of relevant experience
in a law firm or in-house legal department, with a focus on procurement, technology or IT contracts, or data center/infrastructure projects.
Experience with hardware supply, connectivity or other data center procurement agreements is a strong plus.
Strong understanding of
commercial law
.
Able to work under short deadlines.
Excellent communication and contract negotiation skills in English.
Proactive, pragmatic, and business-oriented approach with the ability to work independently.
Competencies & Behavioral Traits
A list of soft skills, behavioral expectations, or cultural fit indicators.
Proactive problem-solving and ownership mindset
Ability to collaborate across teams and cultures
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
Location: Portugal
Workplace: remote
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About the Role
Finom is hiring its first
Team Lead of MLROs,
who will also be our MLRO and Head of Branch in Portugal. You report to the Head of FinCrime Compliance and wear two hats:
MLRO and Head of Branch, Portugal: you represent Finom before the Bank of Portugal and other Portuguese authorities, and you build our local AML framework.
Team Lead of MLROs: you lead the MLROs and Deputy MLROs across our EU branches and shape how they work as one team.
Important
Finom stands against the "Compliance Says No" mentality. We want someone who empowers the business instead of limiting it, challenges the status quo and finds non-standard solutions. You are detail-oriented, critical and analytical, and result-driven.
As a team lead you also grow people: you give clear, honest feedback, build trust with colleagues in different countries, and explain your ideas simply and practically to people outside compliance.
What you should know before joining
This is a
build-and-lead role
, not a run-the-existing-setup role. Three challenges define it:
You start from scratch in Portugal.
We have a draft setup, but we need someone to align our group policies with the local Portuguese requirements and to build the rest. That includes setting up regulatory reporting in Portugal. Nobody will hand you a plan, so we expect you to decide what to do and move.
You
lead peers
, not just managers of their own country. Each MLRO is responsible for the same standards in their own country. We want a leader who constantly challenges the status quo and looks for optimization of current processes, not someone who only runs their own country independently.
You work across several countries at once. You need
strong EU regulatory knowledge
and the ability to keep processes homogeneous across countries, while respecting local requirements.
Your responsibilities as MLRO Portugal
Represent Finom before the Bank of Portugal on AML matters, and before other relevant Portuguese authorities as Head of Branch.
Set up the Portuguese AML framework: adapt our group policy draft to Portuguese law and put local processes in place.
Own the CDD and Transaction Monitoring policies and procedures in Portugal.
Define the SAR reporting requirements in Portugal.
Define the requirements for reporting to Portuguese authorities on integrity and non-integrity matters, and implement them with the Regulatory Reporting function.
Bring Portugal-specific insight on financial crime typologies (fraud, money laundering, sanctions evasion) and work with the Risk Management team to turn it into rules, scenarios and controls for Finom's FinCrime Risk Engine.
Act as the second-line decision-maker on complex, high-risk cases escalated by the first line.
Contribute to the Enterprise-Wide Risk Assessment cycle and Product Risk Approvals as required.
Give the first line practical guidance on CDD and TM, maintain procedures and manuals for 2LOD escalations and Risk Management, and run internal AML training.
Your responsibilities as Team Lead
Lead, coach and develop the MLROs and Deputy MLROs in our EU branches
Set one standard for how MLROs work: shared playbooks, templates, escalation criteria, SAR decision quality and regulator communication.
Challenge the team and drive improvements that benefit the whole group, not just one country.
Be the main contact for Product, Operations, Regulatory Compliance, Regulatory Reporting and other functions on behalf of the MLRO network.
Own the MLRO-related KRIs and report on them to the Management Board Risk Committee.
Coordinate regulatory inspections, authority requests and the resulting remediation actions.
Must-haves
Have the right to work in Portugal, and
be a native Portuguese speaker
At least 4 years in the second line of defence at a regulated payment, e-money or banking institution, including
at least 2 years as MLRO or Deputy MLRO for Portugueses Branches
At least 2 years of people management experience
Excellent knowledge of
Portuguese AML legislation
and a thorough understanding of the EU AML, Sanctions and Risk Management framework
Proven direct experience with regulators, including the Bank of Portugal
A proactive, start-up mindset: you spot issues, bring in the right stakeholders and drive solutions without waiting to be told
Nice to have - Experience with data analytics tools, databases and AI tools.
Location: Boston Office
Workplace: Hybrid
OUR STORY
Pointr is the market leader in Indoor Mapping, Location and Analytics, and the inventor of AI-based map production. Its innovative (20+ patents) Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month.
As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always on the lookout for great team members to support its fast growth. Our core values are Ownership, Harmony, and Scale, and we look for Passionate, Kind, and No-Ego team members to join the team.
ROLE OVERVIEW
We're looking for a Senior Account Manager to join the Events & Tradeshows team, owning our relationship with two flagship enterprise accounts. This role owns strategic customer relationships and serves as a trusted advisor throughout the customer's journey with Pointr — partnering closely with customers and internal teams to drive adoption, demonstrate measurable value, support renewals, and identify opportunities for long-term growth.
This is a highly collaborative role for someone who enjoys building executive relationships, solving complex customer challenges, and helping customers achieve meaningful business outcomes.
Occasional travel to client sites every 2 months.
WHAT YOU’LL DO
- Own a portfolio of enterprise customer accounts, building strong relationships and driving long-term success.
- Serve as the primary customer partner for adoption, value realization, renewals, and account growth.
- Develop account strategies that align customer goals with Pointr's solutions and capabilities.
- Build compelling value narratives by connecting product adoption and outcomes to business impact.
- Identify opportunities for expansion by understanding customer needs and introducing relevant products and capabilities.
- Lead executive business reviews and strategic account discussions with senior stakeholders.
- Proactively identify account risks and develop action plans to improve customer health.
- Coordinate cross-functional teams including Marketing, Pre-Sales, Project Management, Product, Analytics, and Finance to deliver exceptional customer experiences.
- Partner with internal stakeholders to ensure successful delivery and continued customer growth.
WHAT SUCCESS LOOKS LIKE
- First 90 days: build genuine rapport with your accounts, and develop a clear understanding of their roadmaps and where Pointr fits into them.
- 6 months: measurably improved engagement on both accounts, the renewal secured, and expansion conversations underway.
- 12 months: fully embedded with your accounts: they're set up for growth, and the relationship runs smoothly without needing to be chased.
WHAT WE SEEK
- 6–10+ years of experience in enterprise account management, customer success, partnerships, or enterprise sales within complex B2B environments.
- Experience managing strategic enterprise accounts within SaaS, technology, or platform-based businesses.
- Proven ability to build trusted relationships with multiple stakeholders, including executive-level customers.
- Experience supporting renewals, expansions, and customer growth initiatives.
- Strong understanding of customer value, commercial outcomes, and account strategy.
- Excellent communication and relationship-building skills.
- Ability to collaborate effectively across technical, commercial, and operational teams.
- Strong organizational skills with the ability to manage multiple priorities.
- Professional fluency in English, both written and verbal.
PREFERRED QUALIFICATIONS
- Experience in enterprise SaaS, location technology, events, hospitality, or venue technology.
- Experience managing complex customer implementations or multi-team delivery environments.
- Familiarity with CRM, customer success, and project management platforms such as Monday or Jira.
- Bachelor's degree preferred or equivalent professional experience.
WHAT WE OFFER
- A supportive, kind (no-ego), and smart team
- International environment and inclusive culture
- Competitive base salary, attractive stock options, and uncapped renewal commission
- Private health care (75%) and Dental
- Company-sponsored parental leave
- 18 days PTO, plus sick time + 12 holidays per year
- 401(k) retirement scheme
COMPENSATION
Base salary range: $120,000–$150,000 + $25-$50k bonus, based on experience and market. Total compensation also includes stock options and benefits: medical/dental, 401(k), 18 days PTO + sick time + 12 holidays, and paid parental leave.
Do Not Meet Every Requirement? Apply anyway. We are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us.
#LI-HYBRID
Do Not Meet Every Requirement? Apply anyway. We are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us.
WE SUCCEED TOGETHER
Great outcomes happen when talented, diverse people come together with a shared purpose. We value empathy, humility, and expertise, and we believe the best ideas come from collaboration, thoughtful challenges, and open feedback.
We empower our teams with clear goals and ownership, creating an environment where everyone can contribute, grow, and succeed. We take responsibility for our individual and collective development, celebrate our progress, learn from our experiences, and recognize the impact we create together.
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.
We are committed to providing an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or recruiting process, please reach out to your recruiter or contact our team at hiring@pointr.tech hiring@pointr.tech.
A NOTE ON THE USE OF AI IN OUR INTERVIEW PROCESS
While we understand that AI is an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team.
On our end, we utilize a platform called Granola as a notetaker and review tool to ensure a fair and transparent hiring process.
Beware of scammers! All legitimate communication from Pointr regarding your application will come directly from an @pointr.tech http://pointr.tech email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels.
Location: Limassol, Cyprus
Workplace: none
TradingView is the world’s largest financial analysis platform with more than 100M users across 180+ countries.
We build tools that help traders and investors make informed decisions — from advanced charting and market data to collaboration and publishing features. Our products are used daily by millions of individuals and trusted by companies like Revolut, Binance, and CME Group.
We’re continuing to grow and scale our platform, and we’re looking for people who care about product quality, take ownership of their work, and want to build systems used by a global audience.
About the team
This role will own HR operations for our UK and US employees and our remote contractors worldwide, and will provide support to the wider global HR team when needed.
This role is based in our Limassol office and follows a hybrid working model.
Responsibilities
Payroll & Administrative Management
Support the end-to-end payroll process for the UK and the US, helping ensure accuracy and timely payments.
Act as a point of contact for our external payroll partners, ensuring data is submitted accurately and on time.
Track and communicate relevant employee movements to payroll providers, including hires, terminations and contract variations.
Coordinate monthly contractor payments with Finance, ensuring invoices and fees are processed accurately and on time.
Maintain and update employee and contractor records, ensuring data integrity.
Contract & Legal Compliance
Draft and manage employment contracts, amendments and termination letters for the UK and the US, with guidance on more complex cases.
Prepare and manage contractor agreements, renewals and terminations.
Help ensure HR processes comply with UK and US employment regulations and company policy, including pension auto-enrolment in the UK and I-9 verification in the US.
Support contractor compliance, including correct classification of contractors.
Collaborate with the Relocation team on visa and immigration matters affecting UK and US employees, providing the HR information and documentation they need.
Benefits & Compensation
Support the administration of employee benefits in the UK and the US, including pension, health insurance and 401(k) plans.
Act as a point of contact for benefit vendors on day-to-day queries.
Support the annual salary and bonus review processes.
Employee Lifecycle
Lead the onboarding of new employees and contractors, including preparing equipment, accounts and induction materials, ensuring a smooth welcome experience from day one.
Support the offboarding process, including exit documentation, final settlements and equipment retrieval.
Act as a point of contact for employee and contractor inquiries regarding payslips, payments and leave management.
Global HR Support
Support the wider HR team across other locations when needed, including cover during absences and peak periods.
Contribute to global HR projects and process improvements.
Data Management & HR Metrics
Maintain a comprehensive database including the history of hires, terminations, salaries and employee and contractor changes.
Use HR data to help identify trends and support data-driven decision-making.
Coordinate with the Jira team to help adjust the platform to HR needs, particularly for workflow automation.
Annual Audit and Compliance
Support the annual HR audit, helping ensure employee and contractor files are complete and compliant.
Help verify that historical data, salary changes and contracts align with legal requirements and internal policies.
What makes you the perfect fit
Minimum of 3–4 years of experience in an HR Generalist or HR Operations role.
Proven experience with UK and US employment, including contracts, payroll and benefits.
Experience managing remote contractors across multiple countries.
High attention to detail and ability to handle confidential information with discretion.
Comfortable working across time zones in an international environment.
Fluent in English (professional level).
Will be a plus
Experience in finance or trading domain
Familiarity with TradingView as a product
What we offer you
Flexible working hours and a hybrid work format
Well-equipped offices for focused and collaborative work
A global, distributed team of 500+ professionals
Learning, mentorship, and long-term career growth
Private health insurance
Performance-based bonuses
TradingView Premium access
Regular team events and company-wide meetups
Join the TradingView team and help us build a product used by millions of traders and investors worldwide. We look forward to hearing from you!
TradingView is an equal opportunity employer. We embrace diversity and are dedicated to fostering a diverse and inclusive workplace. Our success is driven by 600+ professionals from 40+ countries who speak nearly 20 languages.
Location: London
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
As Manager, Events & Experiential Marketing, you’ll lead a portfolio of high-impact experiences for Checkout.com http://Checkout.com’s customers, prospects, partners and people.
This is a hands-on leadership role. You’ll own complex, high-priority programs from strategy through to delivery, measurement and reconciliation, while managing and developing early-career marketers and coaching colleagues across the business.
Working closely with the Director of Events & Experiential Marketing, you’ll translate marketing and commercial priorities into annual plans, quarterly commitments and measurable results. You’ll be accountable for the delivery, budget and quality of your work, helping to strengthen the team’s capabilities and raise the standard of our work.
This role is offered on an 18-month fixed-term basis as maternity leave cover.
How you’ll make an impact
Portfolio planning and delivery
- Turn business priorities into a focused annual plan and quarterly commitments, directly contributing to relevant team OKRs and helping to make prioritization calls across audience, scope, resources and timing
- Act as the subject matter expert for experiences such as SXSW London, the Checkout Advisory Board, Commercial Kickoff, Thrive, owned roadshows and more
- Personally lead the most complex programs from business case and experience design through execution, measurement and closeout, coordinating suppliers and internal partners
- Set clear responsibilities, milestones and review points. Anticipate risks, resolve escalations and maintain pace without compromising accuracy or the audience experience
Budget management and performance
- Manage the portfolio’s allocated budget, shape investment cases and recommend spending across programs based on expected value and evidence of returns
- Define the right program measures of success across brand, audience engagement, customer and prospect relationships, commercial contribution, content performance and operational excellence
- Use reporting and post-event reviews to decide what to improve, scale or stop
- Ground decisions in customer insight and stakeholder feedback, connecting events and their content to wider campaigns and commercial follow-through.
Lead and develop people
- Manage and develop Marketing Graduates through clear goals, coaching, feedback, meaningful ownership and structured opportunities to build their marketing capabilities
- Coach team members and project partners to think strategically, make sound decisions and connect their work to wider marketing and business outcomes
- Balance personal delivery with team execution: step into complex work when your expertise is needed, while ensuring the team retains ownership and grows through the work
Cross-functional influence and expertise
- Align senior stakeholders across Marketing, Commercial and partner functions, securing agreement on objectives, investment and delivery expectations
- Represent Events & Experiential Marketing in various forums, communicating recommendations clearly and resolving competing priorities constructively
- Set the quality bar for the portfolio and help others meet it; introduce relevant industry practices and share learning to strengthen the team’s craft
What we’re looking for
- Proven experience in a similar role (7+ years), preferably in a B2B or event agency setting
- Deep events and experiential marketing expertise, demonstrated through leadership across complex, high-priority programs with sound operational judgement
- Strong commercial understanding, with experience managing substantial budgets, assessing ROI and using data to guide decisions.
- Exceptional writing, communication, and presentation skills with excellent attention to detail.
- Effective people management and coaching, with the ability to develop early-career talent and build capability across project teams.
- Confident communication and stakeholder management, including influencing senior leaders and creating clarity when requirements are ambiguous.
- Proficiency in marketing tools, marketing automation, CRM, analytics and AI, including Salesforce, Pardot, Looker, Cvent, Google Workspace, Claude and Glean.
- Willingness and ability to travel 20%-40% of the time for event management and delivery.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Remote
About the Team
At Netlify, we’re a remote-first, globally distributed company with 120+ employees working across 13 countries around the world. Together, we’re building the platform for building and shipping web apps, with a mission to help anyone bring their ideas to the web.
As a Talent Partner, you’ll play a key role in bringing in the people who will shape Netlify’s next stage of growth. You’ll partner closely with hiring leaders to help them make thoughtful, high-quality hiring decisions and will be deeply embedded in understanding this evolving job market and what makes not only great talent, but folks who align with Netlify’s mission. With our team, you’ll recruit across a wide variety of teams and talent markets, owning the full recruiting lifecycle and partnering closely with leaders across Sales, Marketing, Engineering, Product, Finance and other functions. Rather than specializing in one area, you’ll build context quickly, learn what great talent looks like across different parts of the business, and help us find and hire exceptional people.
We’ve already built a number of our own tools and workflows on Netlify to make our day-to-day work better, and we’re continuing to experiment with how AI can create even more leverage. With our team, you’ll be using the same platform you’re helping grow the team behind by shipping tools that improve your own work, experimenting with new ways of working, and contributing to how we continue to evolve how we hire.
What You'll Do
Own full-cycle recruiting across a broad mix of functions - GTM, G&A, and R&D - from intake through accepted offer, without needing a sourcer, coordinator, or ops partner to be effective
Run search kickoffs, define and calibrate candidate profiles in partnership with hiring managers, and establish your own search strategy rather than waiting for one to be handed to you
Independently develop proactive sourcing approaches for each search and build pipelines of passive talent while continuing to cultivate talent for difficult-to-fill roles and future hiring needs
Conduct recruiter screens and develop a clear, evidenced point of view on candidates - sending hiring managers slates with real recommendations
Own weekly search meetings with hiring managers: bring funnel data, market feedback, and a perspective on what's working and what isn't; diagnose problems and propose changes rather than just reporting that pipeline is light
Act as a trusted talent advisor to hiring managers as you partner with them on their searches, bringing market insight, recruiting expertise, and thoughtful pushback when it will lead to a stronger hiring decision
Partner across the People Team on talent strategy, workforce and organizational planning with HR Business Partners, and with People Operations on scalable solutions and processes.
Manage offers and candidate closing end-to-end, while delivering a responsive, thoughtful, and high-touch candidate experience throughout every stage of the process - including for candidates we ultimately don't hire
Use recruiting metrics such as funnel conversion, time to fill, time to hire, sourcing performance, and candidate feedback to identify patterns, inform decisions, and continuously improve how we hire
Design and build AI-assisted and vibe-coded recruiting workflows, evaluate them critically, and identify new opportunities to create leverage - without waiting to be assigned an automation project
What You'll Bring
Enough full-cycle recruiting reps to operate independently from day one - you've had several years of experience personally run intake, sourced, screened, managed HM relationships, and closed candidates across multiple simultaneous searches
A track record of encountering unfamiliar roles or functions and figuring out how to recruit them effectively, rather than defaulting to a narrow specialty
A history of sourcing and engaging passive candidates, ideally at companies where the logo wasn't doing most of the recruiting for you - you've had to create interest, not just harvest it
Demonstrated ability to partner with hiring managers by running search meetings, interpret and pushing back on feedback, recognizing when calibration is off, and owning the relationship
Experience using funnel data to change your behavior - when four candidates get rejected, your instinct is to investigate why, not to source a fifth
You can execute quickly across a high volume of searches while maintaining a high bar for quality, balancing speed with the judgment needed to find the right talent for highly specialized roles.
Experience working with imperfect infrastructure - you've operated without a dedicated sourcer, coordinator, or mature ops team and made it work
A history of noticing broken or inefficient workflows and doing something about them, whether through AI tools, automation, process changes, or creative problem-solving - you've improved something without being told to
Strong organization and communication skills, with the ability to keep multiple searches, stakeholders, candidates, and decisions moving in a distributed environment without sacrificing the details or the human experience
Proficiency with an ATS and the broader recruiting toolset (we use Greenhouse), and comfort experimenting with AI-powered tools to meaningfully improve recruiting quality or throughput
We don't require educational qualifications for the role - we're interested in the experience, judgment, and skills you've developed through your work.
This Role is a Great Fit If
You care deeply about the people behind every application and recognize that looking for a new role is a meaningful decision in someone’s life. You lead with empathy, communicate openly, and follow through on what you say you’ll do. Whether someone joins Netlify or not, you want them to feel that their time was respected, they were treated with care, and they had a thoughtful experience with us.
You're energized by functional variety. An unfamiliar finance role or a senior engineering search doesn't become "that's not my specialty." You get curious, ask good questions, and figure it out
You work well in an environment that resets every few months. Priorities shift, reqs change, and that doesn't throw you - you reorient and keep moving
You can move fluidly between sourcing, candidate conversations, hiring-manager partnership, data, and operational details while keeping communication clear in a remote, async environment
You approach recruiting as a strategic partnership with the business by understanding what teams need, bringing a strong recruiting perspective, and helping hiring leaders make decisions that strengthen their teams.
You're the kind of recruiter who, when something isn't working, investigates rather than simply escalating. When you're recruiting for something unfamiliar, you ask the right questions, build context quickly, and develop a point of view before moving the search forward
You've noticed inefficient systems before and done something about them. You don't need to arrive with a portfolio of automations, but you have a pattern of seeing a problem, getting curious, and experimenting your way to something better
Applying
Not sure you meet 100% of our qualifications?
Please apply anyway!
When applying please include:
A resume or short listing of your job history & skills (link to a LinkedIn profile would be fine). We appreciate a cover letter explaining why you would enjoy working in this role at Netlify to get to know you a bit better, though this is not required and will not impact your application. Our mission is to “build a better web” and that cannot be done without a diversity of skill sets, backgrounds and thoughts.
Of everything we've ever built at Netlify, we are most proud of our team. Netlify is an Equal Opportunity Employer. We are devoted to building a team of people with diverse backgrounds and lifestyles. Driving equality empowers our team, enables us to innovate, and helps us maintain a more inclusive environment. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences. If we can do anything to provide a better interview, i.e. accommodate a disability, then please let us know by emailing
accommodations@netlify.com
.
About Netlify
Netlify is the most popular way to build, deploy, and scale modern web applications, empowering everyone from fast moving solo developers to enterprise teams. Millions of developers and organizations rely on Netlify as their platform of choice for composing web applications that are production ready, performant, and flexible. Now, as we embrace the next era of software development, we are embedding the same fluid, intuitive experience into the Agent Experience (AX), making it just as simple for intelligent agents to understand, interact with, and act on our platform as it is for developers. Whether your user is human or machine, Netlify ensures the path from idea to URL is seamless, fast, and deeply reliable.
We are a Series D company that has raised over $200M from investors such as Andreessen Horowitz, Kleiner Perkins, EQT, Bessemer, BOND, and Menlo Ventures. As a fully distributed company, we aim to create a company culture where the best idea can come from anywhere and strive to be thoughtful, compassionate, and collaborative in our work. If this sounds like something you’d like to be part of, we’re excited to connect with you!
At Netlify, we are committed to a compensation philosophy that prioritizes fairness and equity, positions our employee compensation competitively in the market, recognizes and rewards performance, and takes a comprehensive approach to our rewards package. We anchor our compensation philosophy on a market-based approach, therefore salary ranges may differ depending on the labor cost in a particular location. The salary provided is in addition to robust benefits and participation in Netlify’s equity plan. Our hiring range for this role is targeted at $97,000 - $150,000 for most US-based locations and $95,000 - $143,000 CAD for most Canada-based locations. Candidates in premium markets should consult with their Talent Acquisition partner regarding location-based ranges, as they may be higher or lower than the average US range listed. The starting pay will be determined based on multiple factors, including expertise and skills, market demands, experience, internal equity, and applicable geographic location. These compensation packages and ranges are subject to change and may be modified in the future.
Location: Warsaw, Poland
About Voyagu
Voyagu is a travel technology company building and scaling premium travel businesses. We combine experienced travel teams with technology and practical operational support to make the travel industry work better for both customers and the people serving them.
Our Travel Organization has around 100 people and is growing. We are looking for someone who can help that growth run smoothly behind the scenes.
The role
We need a hands-on People Operations Manager who brings order to the full employee journey — from joining the company to leaving it. You will make everyday administration reliable, help managers follow formal performance procedures, and make it easier to understand how new hires progress over time.
This is not a role focused on writing HR strategies or running culture programs. You will own practical problems, build better processes, and see the results of your work.
What you will do
Keep employee administration running smoothly.
Coordinate contracts, payroll information, employee records, employment changes, onboarding paperwork and exits. Work with Finance and other teams to make sure tasks are completed accurately and on time.
Keep performance procedures on track.
HelpManagers complete formal warnings, performance improvement plans (PIPs) and exits correctly. Prepare and track documents, deadlines, checkpoints and approvals. Managers make performance decisions and have employee conversations; you make sure the supporting process works.
Track what happens to new hires.
Connect information from Recruitment, Sales, Operations and HR so we can see how each hiring group progresses through onboarding, their first months of production and beyond. Help us understand retention, early departures and differences between offices.
Improve the system.
Fix repetitive administrative problems, establish simple workflows and checklists, and automate tasks where practical. Make the company easier to run as the team grows.
Who you will work with
You will work closely with the CEO to provide a clear view of people-related trends and issues across the organization; with Heads of Sales Offices to keep onboarding, employee changes and performance procedures running smoothly; and with Team Leaders on documentation and required steps. You will also partner with Recruitment, Operations, Data and Finance.
Managers and Leaders remain responsible for their teams, coaching and commercial results. Your job is to help them operate effectively, not to manage their employees for them.
What we are looking for
Around 5+ years of hands-on HR Operations, People Operations or similar experience (relevant achievements matter more than years).
Experience in a growing organization with regular hiring, onboarding and employee departures.
Practical knowledge of contracts, payroll coordination, employee records and offboarding.
Direct experience supporting formal warnings, PIPs or comparable performance procedures.
Strong organization skills, attention to detail and the confidence to follow up with busy managers.
Comfort working with spreadsheets, HR systems and employee data.
Examples of processes you personally improved or automated.
Strong written and spoken English, sound judgment and discretion.
Experience in fast-growing technology, fintech, customer operations, BPO or contact centers is a plus. Experience supporting remote teams is also useful.
What makes you a great fit
You take ownership, follow through, and notice problems before they turn into emergencies. You are calm in sensitive situations, confident enough to challenge a manager when something is missing, and practical enough to choose a simple solution over unnecessary bureaucracy. You enjoy turning scattered information and manual work into clear, repeatable processes.
Why join Voyagu
You will have the opportunity to build and improve how a growing travel-tech business operates. Your work will directly reduce friction for employees and managers, improve the reliability of important procedures, and give leaders better visibility into how their teams are growing.
If you enjoy making complicated operations simple and reliable, we would like to hear from you.
Location: Jersey City, New Jersey
Company introduction:
Compass Pathways plc (Nasdaq: CMPS) is a biotechnology company dedicated to unlocking urgently needed new treatment options in mental health care.
The Company is headquartered in London, UK, with a U.S. office in New Jersey. We believe mental health patients deserve the possibility of a better future. Our initial focus is developing COMP360 psilocybin, a proprietary, investigational, synthetic psilocybin treatment under evaluation for treatment-resistant depression (TRD) and post-traumatic stress disorder (PTSD). COMP360 is a potentially first-in-class treatment and has Breakthrough Therapy designation from the U.S. Food and Drug Administration (FDA), as well as Innovative Licensing and Access Pathway (ILAP) designation in the UK for TRD.
We are leading the world’s largest classic psychedelic clinical program in TRD, and building upon that robust foundation, we are executing a late-stage trial evaluating COMP360 for PTSD, another condition with high unmet need. Our goal is to advance treatments that move the field of psychiatry towards treatment options that offer rapid onset and sustained durability with infrequent dosing. -
Compass Pathways
Job overview
:
The Manager, Revenue Accounting will play a key role in preparing Compass Pathways for the transition from a clinical-stage biotechnology company to a commercial organization. This role will establish and ultimately manage scalable revenue accounting processes, policies, systems and controls in support of potential commercialization. The successful candidate will lead the accounting framework for the order-to-cash cycle, including revenue recognition, gross-to-net accounting, customer and distribution arrangements, accounts receivable and related financial reporting. The role will partner closely with Commercial Operations, Market Access, Supply Chain, Legal, FP&A, Tax, Finance Operations and external advisors to ensure evolving commercial arrangements are appropriately reflected in the Company’s accounting and control environment.
Must have experience working in house at a biotech or pharma company.
Location:
Remote on the East Coast in the United States.
Reports to:
Accounting Senior Management.
Roles and responsibilities
(
Include but are not limited to
):
Lead the development and implementation of scalable revenue accounting processes, policies and controls in preparation for potential U.S. commercialization
Own accounting assessments of commercial arrangements under ASC 606, Revenue from Contracts with Customers, including customer contract reviews and documentation of significant accounting judgements
Develop and maintain the Company’s gross-to-net accounting framework, including methodologies for estimating and recording applicable commercial and governmental rebates, discounts, chargebacks, distribution fees, returns and other deductions from gross revenue, and coordinate the sourcing, validation and processing of data used in gross-to-net estimates and accruals
Partner with Commercial Operations, Market Access, Legal and Supply Chain to evaluate proposed pricing, contracting, distribution, specialty pharmacy and other commercial arrangements and identify accounting, data and control implications
Establish accounting processes for product sales through relevant distribution and pharmacy channels, including revenue recognition, inventory movement, reconciliation of channel data, customer payment terms and accounts receivable, in partnership with our 3PL and/or other operational process owners
Lead the revenue accounting workstream, identifying accounting, systems, data and control requirements associated with first potential product launch and help drive cross-functional launch-readiness activities
Own or oversee monthly and quarterly revenue accounting activities, including journal entries, account reconciliations, gross-to-net accruals and related account analyses
Develop and maintain revenue-related accounting policies, technical accounting memos and audit-ready documentation supporting significant estimates, judgements and changes in assumptions, including the methodologies, data and controls supporting gross-to-net reserves
Establish processes to ensure timely Finance review of new or modified commercial agreements, including identification of revenue recognition, gross-to-net, systems and internal control implications prior to execution
Establish and maintain SOX-compliant controls over revenue, gross-to-net estimates, accounts receivable and related commercial processes, including preparation and retention of complete, audit-ready control evidence
Develop processes to compare actual gross-to-net activity with recorded estimates, analyze variances and refine assumptions as commercial experience develops
Support financial statement disclosures and management reporting related to revenue and associated balance sheet accounts
Partner with external auditors and advisors on revenue accounting matters and provide supporting documentation for quarterly reviews, annual audits, and control testing
Partner with Finance Operations, IT and Commercial Operations teams to define the systems, master data, interfaces and reporting required to support the order-to-cash process
Establish processes to capture and reconcile data received from distributors, specialty pharmacies, third-party logistics providers and other commercial partners
Work with FP&A to support revenue and gross-to-net forecasting, assess accounting assumptions and explain actual-to-forecast variances
Collaborate with Supply Chain on the interaction between revenue recognition, inventory and cost of goods sold, including relevant transfer of control considerations
Identify opportunities to automate revenue accounting processes, improve data integrity and strengthen controls as commercial transaction volumes increase
Candidate Profile:
Bachelor’s degree in Accounting, Finance or a related field; CPA or equivalent professional accounting qualification strongly preferred
Approximately 7 or more years of relevant accounting experience, with flexibility depending on the level of the successful candidate
Strong technical knowledge of U.S. GAAP, particularly ASC 606, with demonstrated experience applying revenue recognition guidance to commercial arrangements and variable consideration
Hand on experience with U.S. pharmaceutical or biopharmaceutical product revenue accounting, including gross-to-net accounting and related reconciliations and controls
Experience supporting quarterly and annual financial reporting, external audits with hands-on experience owning and operating SOX controls and preparing supporting documentation in a public company environment
Strong analytical skills and the ability to develop and document significant accounting estimates and translate complex commercial arrangements into clear accounting conclusions and operational processes
Demonstrated ability to work independently, build new processes, partner effectively with Finance and non-Finance stakeholders and communicate technical accounting matters clearly
Experience preparing a biotechnology or pharmaceutical company for its first commercial product launch is strongly preferred
Knowledge of pharmaceutical gross-to-net arrangements, including payer rebates, government programs, chargebacks, returns, discounts and distribution-related fees, and experience accounting for and reconciling government and commercial rebate activity is highly preferred
Experience with specialty pharmacy, specialty distribution and/or third-party logistics models is preferred
Experience implementing or enhancing ERP, revenue, gross-to-net or other commercial accounting systems is preferred
Public accounting and SEC reporting experience are preferred
Demonstrates Compass values
Compensation Description (annually):
Our compensation package for permanent hires includes base salary, discretionary bonus, and equity, alongside our comprehensive benefits offering.
Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
【Base salary per annum】:
$140,000
—
$190,000 USD
Benefits:
For an overview of our benefits package and compensation information, please visit "
Joins us - Our Benefits
".
These include f
lexibility & generous time off, parental & reproductive support, health & medical, mental health & wellbeing and Financial health.
Equal opportunities:
Reasonable accommodation
We are committed to building a workplace where everyone’s wellbeing matters. If you need reasonable accommodation during the interview process to be at your best, please let our recruiting team know.
UK applicants
We are proud of our commitment to diversity and equality (pursuant to the Equality Act 2010). We do not discriminate based upon race, religion or belief, colour, nationality, ethnic or national origin, gender, pregnancy or maternity, marital or civil partner status, sexual orientation, gender reassignment, age or disability.
US applicants
Compass Pathways is proud to be an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, and related medical conditions), ethnicity, age, disability, sexual orientation, gender identity, gender expression, military service, genetic information, familial or marital status, or any other status, category, or characteristic protected by applicable law.
Sponsorship
:
Unfortunately, we cannot sponsor employment visas and can only accept applications if you have employment rights in the country to which you are applying.
Data Privacy:
All data is confidential and protected by all legal and data privacy requirements, please see our recruitment
Privacy Notice
to learn more about how we process personal data.
Location: San Francisco
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey is seeking a proactive, resourceful Executive Assistant to support multiple VPs. You bring a “no task too big, no task too small” mindset, sound judgment, and ease in a fast-paced environment. You'll partner closely with the VP and teams across Harvey, work autonomously to keep the business moving, and handle everything with discretion.
WHAT YOU'LL DO
- Keep operations running on time while protecting team culture, connection, and morale
- Anchor the team and keep momentum going while your executive travels
- Plan complex multi-destination itineraries that minimize friction across time zones
- Manage a complex calendar: team syncs, customer and prospect meetings, and company events
- Connect your executive with internal teams, partners, and customers, keeping communication timely
- Own meeting prep: agendas, materials, action items, and follow-up
- Take on ad hoc projects, bringing structure and driving them to done
- Support deck and presentation prep, from formatting to content coordination
WHAT YOU HAVE
- Experience supporting Director- or VP-level leaders in a high-growth environment
- Strong judgment and organization: you prioritize well, solve problems independently, and decide confidently on your executive’s behalf.
- A proactive, adaptable mindset: you anticipate needs and take initiative
- Excellent written and verbal communication, including executive-level messaging
- Executive presence and credibility with senior leaders and external stakeholders
- A collaborative approach and a knack for building relationships across Harvey
- Exceptional discretion and trustworthiness with confidential information, including executive travel, org changes, and financials
This is an in-office role based in New York or San Francisco, with an expectation of being onsite at least three days per week, and additional days as needed based on business priorities.
COMPENSATION
$127,600 - $175,500 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-TA1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: New York
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey is seeking a proactive, resourceful Executive Assistant to support multiple VPs. You bring a “no task too big, no task too small” mindset, sound judgment, and ease in a fast-paced environment. You'll partner closely with the VP and teams across Harvey, work autonomously to keep the business moving, and handle everything with discretion.
WHAT YOU'LL DO
- Keep operations running on time while protecting team culture, connection, and morale
- Anchor the team and keep momentum going while your executive travels
- Plan complex multi-destination itineraries that minimize friction across time zones
- Manage a complex calendar: team syncs, customer and prospect meetings, and company events
- Connect your executive with internal teams, partners, and customers, keeping communication timely
- Own meeting prep: agendas, materials, action items, and follow-up
- Take on ad hoc projects, bringing structure and driving them to done
- Support deck and presentation prep, from formatting to content coordination
WHAT YOU HAVE
- Experience supporting Director- or VP-level leaders in a high-growth environment
- Strong judgment and organization: you prioritize well, solve problems independently, and decide confidently on your executive’s behalf.
- A proactive, adaptable mindset: you anticipate needs and take initiative
- Excellent written and verbal communication, including executive-level messaging
- Executive presence and credibility with senior leaders and external stakeholders
- A collaborative approach and a knack for building relationships across Harvey
- Exceptional discretion and trustworthiness with confidential information, including executive travel, org changes, and financials
This is an in-office role based in New York or San Francisco, with an expectation of being onsite at least three days per week, and additional days as needed based on business priorities.
COMPENSATION
$127,600 - $150,000 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-TA1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: Dublin
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as
personal
and
business
bank accounts, we offer
joint accounts
,
accounts for 16-17 year olds
, a
free kids account
and
credit cards
in the UK, with more exciting things to come beyond. Our UK customers can also
save
,
invest
and
combine their pensions
with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
📍Dublin, Ireland | 💰€68,000 - €85,000, Incentive Awards tied to your performance ➕ benefits
⭐Our Regulatory Affairs team
We’re looking for a pragmatic, organised and personable individual to strengthen our Regulatory Affairs team.
The Regulatory Affairs team is the central team responsible for maintaining open and collaborative relationships with our regulators across the Monzo Group. In the Regulatory Affairs team, you’ll support and strengthen Monzo’s regulatory relationships and work closely with Executives to help shape our vision and regulatory affairs strategy as Monzo continues to grow. You’ll also work closely with our contacts at the Irish and European Regulators and support the wider Regulatory Affairs team with engagement with other relevant Regulators (PRA and FCA), responding to information requests, preparing for meetings and submitting regulatory submissions.
We are on a mission to
Make Money Work for Everyone
and we’ve grown to over 15 million customers globally. For Regulatory Affairs this means ensuring our regulators are kept informed, managing regulatory requests and educating colleagues on the regulatory landscape.
We operate a “three lines of defence” model of risk management at Monzo. You’ll be sitting in the second line as part of our Risk and Compliance team, working in the Regulatory Affairs Team.
🔑You’ll play a key role by...
Preparing for and facilitating regulator meetings, reviews and requests. Preparation includes working closely with Executives and stakeholders throughout the business to prepare and advise them on how best to meet regulatory expectations.
Keeping our regulators up to date with proactive notifications on products and strategic initiatives, as well as leading on regulatory communications during an incident.
Owning the governance and tracking of regulatory deliverables, deadlines and activities ensuring stakeholders are held accountable.
Taking responsibility for the preparation, submission and management of technically complex regulatory submissions.
Working with subject matter experts in Risk and Compliance and across the business to coordinate and prepare for regulatory visits.
Preparing data driven reports for the Executives that are clear, concise and informative.
Building and enhancing our policies and procedures for engaging with regulators.
Being a champion of risk and compliance and building respectful and collaborative relationships with all levels of stakeholders across the business.
🤩We’d love to hear from you if…
You have proven experience in a regulatory affairs role at an Irish/European regulated financial services firm or at an Irish or European financial services regulator
You have knowledge of CBI and/or ECB regulatory and supervisory obligations
You have a deep understanding of managing relations with important external stakeholders
You have excellent written and verbal communication
You have an ability to lead and manage multiple projects to short deadlines
You are a critical thinker and not afraid to challenge
You are self-motivated, highly organised and focused on executing well
You enjoy collaborating as a team and is able to work independently with changing priorities
You have a genuine interest in the regulated financial services environment and how it is changing
🙌What’s in it for you
💰A salary range of €68,000 - €85,000 ➕Incentive Awards tied to your performance.
📍This role will have a hybrid working model, based in our Dublin office 2 - 3 days a week.
⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
🏝 Annual Leave - 34 days including public holidays (24 holiday days + 10 public holidays)
📚€1,200 learning budget each year to use on books, training courses and conferences.
🏥Private healthcare scheme
💰Pension scheme: the minimum contribution is 4% and Monzo matches any additional contributions that you make up to a maximum of 6%
💛Wellbeing benefits: financial education, women’s and men’s health support, mental health benefits, including coaching and counselling
🌈 The application journey has 4 key steps
Short video call with a member of the hiring team
A take home task (practical written exercise)
Follow up video call with the Hiring Manager
Final stage 2-part Role Specific and Behavioural interviews with members from the wider Risk and Compliance collective
This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo.
You can read them here.
We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.
#LI-ÉS1
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our
blog
, 2026
Diversity and Inclusion Report
and 2025
Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
Location: Geneva, Switzerland
Workplace: hybrid
Location:
Based in Geneva or within approximately +/- two (2) hours from Geneva
Contract:
Fixed term at 100% - It is a mandated role (currently 3+3 years)
Starting date:
01st of March 2027
Deadline to apply:
17th of November 2026 eob -
Please note that this deadline has changed.
Compensation and Benefits:
MSF practice is to offer the compensation and benefits package in line with the MSF entity offering the contract
*By default, the successful candidate will be offered a contract in the MSF office, able to issue a contract, of their country of residence at the time of application. If no MSF office exists in their country of residence, the successful candidate will be expected to relocate to a country where an MSF office can issue a contract, provided the local legislation allows for that.
At MSF, we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. We welcome applications from individuals of all genders, ages, sexual orientations, nationalities, races, religions, beliefs, ability status, and all other diversity characteristics.
MSF is committed to preventing abuse, inappropriate behaviour, lack of integrity and financial misconduct in its work and care spaces. The successful candidate will be expected to comply with the organisation’s safeguarding policies and standards of professional behaviour.
We are committed to removing barriers for people with specific accessibility needs. If you need an adjustment to the recruitment process to be considered for the role, please let us know from the beginning of the selection process.
MSF International
Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation. MSF International is the legal entity that binds MSF’s 26 sections, 28 associations and 16 branch offices together. Registered in Switzerland, MSF International provides coordination, information and support to the MSF Movement, as well as implements international projects and initiatives as requested.
I. CONTEXT
Médecins Sans Frontières (MSF) is an international, independent medical humanitarian organisation providing emergency assistance to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters, based solely on need and irrespective of race, religion, gender or political affiliation.
MSF International is the legal entity whose membership is composed of all MSF associations. It hosts the International Secretariat, supports the International Board, facilitates coordination across the MSF movement, and provides shared services and initiatives as mandated by the movement.
Within MSF International, the International Office acts as the Secretariat of the International Board (IB) and operates under the direct management of the International Secretary General (ISG). MSF International also provides administrative and operational support to movement-wide initiatives and services, including MSF Access.
II. PURPOSE OF THE JOB
The MSF International Managing Director is a senior executive role responsible for institutional leadership, stewardship of resources, and organizational performance of MSF International as a legal entity serving the MSF movement.
The role ensures that MSF International:
Effectively implements -within the scope of MSF International - the MSF International Multiyear Plan and SPARC (MSF-wide Strategic Planning, Accountability and Resource Cycle) and supports the International Board and the International Secretary General in their governance roles and responsibilities.
Provides high quality, well governed services to the MSF movement, as mandated by the Full ExCom (executive committee);
Operates with strong systems of governance, accountability, risk management and duty of care;
Has robust, transparent and efficient governance, financial, human, and knowledge systems;
Operates as a coherent, inclusive, and accountable internationally distributed organization;
Models MSF values in leadership, equity, duty of care, and ethical management;
Ensures that the decisions taken by the Board of Directors of MSF International and its implementation is compliant with the Articles of Association, the internal regulations, as well as Swiss standards and Swiss laws, for as long as the registered office is in Geneva, Switzerland.
The MSF Management Director acts as a strategic partner to the International Secretary General, providing leadership on transversal and institutional topics with regards to the management of MSF International.
III. ACCOUNTABILITIES
1. Strategic Leadership and Implementation of MSF International (Multi‑year Plan & SPARC): Lead the translation of MSF International and movement strategic priorities into clear objectives, organisational plans, policies and resourcing within MSF International; support cross‑functional initiatives required by international platforms as needed to deliver the Multi‑Year Strategic Plan and SPARC commitments.
Expected result:
MSF International delivers on agreed strategic priorities and SPARC commitments through coherent plans, measurable milestones and coordinated delivery across functions and movement partners.
a. Contribute to the development of MSF International Multi‑year Strategic Plan and SPARC within MSF International’s mandate and scope and translate strategic priorities into concrete organisational objectives, policies, systems and resource allocations, ensuring coherence across functions and services.
b. Supports cross‑functional and transversal initiatives required to deliver common strategic priorities and SPARC‑related commitments.
c. Contribute to movement-wide discussions on harmonization, efficiency and shared services.
d. Sets up and tracks implementation plans, including key milestones, indicators, and risks. Support the ISG in reporting to the International Board and relevant Standing Committees, and contribute to SPARC’s Monitoring & Evaluation Framework and Expense Steering Process for functions and services managed within MSF International’s scope.
e. Deputize for the ISG as required, within agreed scope and representation mandates.
f. Represent MSF International to key stakeholders, partners and external audiences as required, and build relationships that protect and advance MSF's institutional interests.
2. Governance, legal compliance, accountability and risk management for MSF-International: Ensure robust governance implementation, statutory compliance and effective risk management systems for MSF International as a Swiss legal entity and for services delivered on behalf of the movement; prepare governance-level advice and support Board decision-making.
Expected result:
International Board and executive decisions are supported by timely, compliant and risk‑informed advice; MSF International statutory obligations and legal requirements are met and organisational risks are identified and mitigated.
a. Act as senior management liaison to the ISG, the International Board and Standing Committees on matters related to MSF International organisational governance, resources, risk, compliance and organisational performance.
b. Ensure robust systems of internal control, risk management and accountability, are in place and functioning for MSF International, in line with legal, fiduciary and associative obligations, including preparedness for critical incidents directly affecting MSF International.
c. Lead or support organizational responses to critical incidents directly affecting MSF International, including HR, legal, reputational, safeguarding or security‑related situations.
d. Ensure that MSF International fulfils its statutory responsibilities as a Swiss legal entity and that appropriate legal, administrative and governance support is obtained for decisions of the IB in light of the International Statutes, the Internal Regulations, and Swiss standards and law. Ensure compliance with applicable laws and regulations regarding daily management of MSF International.
e. Oversee compliance with GDPR and Swiss data protection law, promoting a culture of privacy and responsible data use.
f. Ensure appropriate legal review of all contracts and agreements directly involving MSF International and including those through which it delivers services to the movement, in accordance with MSF’s rules and policies, as well as Swiss law.
g. Design, implement and monitor the effectiveness of internal control systems and procedures; ensure that MSF International risks are identified and registered and ensure that mitigation measures are discussed and incorporated in the respective departments annual plans.
3. Services to MSF: Provide executive stewardship of movement-wide services mandated to MSF International, ensuring clear service governance, defined accountabilities and cost‑effective delivery.
Expected result:
Movement services operate to agreed service charters and KPIs, with transparent costs and reliable delivery that meet sections' needs and contractual obligations.
a. Provide executive leadership and stewardship over services mandated to MSF International in support of the MSF movement, ensuring they are clearly governed, fit for purpose, cost‑effective and appropriately funded.
b. Ensure that roles, responsibilities, decision‑making authority and service boundaries between MSF International and MSF sections are clearly defined and communicated, balancing interoperability and mutualization objectives with the sections and ODs autonomy.
c. Establish and monitor service governance and performance frameworks, including service charters, KPIs, cost‑sharing arrangements and escalation mechanisms where relevant, and ensure transparency.
d. Facilitate structured dialogue with MSF sections to identify service needs, manage expectations and address risks or performance issues.
4. Financial stewardship and institutional integrity: Oversee budgeting, financial planning, statutory accounts, audits and financial controls; ensure alignment of resources with strategic priorities and manage institutional financial and insurance arrangements.
Expected result:
MSF International maintains sound financial health, regulatory compliance and transparent resource allocation that supports strategic objectives.
a. Provide executive oversight of budgeting, forecasting and financial reporting for MSF International.
b. Ensure alignment between strategic priorities (including SPARC) and resource allocation.
c. Oversee statutory accounts, audits, financial policies and compliance with Swiss GAAP, tax and VAT requirements.
d. Oversee relationships with external auditors, financial advisors and legal counsel.
e. Oversee institutional insurance coverage and financial risk mitigation. Manage the full suite of institutional and corporate insurance coverage for MSF International.
f. Oversee legacies and donations earmarked for MSF International
5. People, culture and organisational development: Oversee people strategy, workforce planning, performance management, leadership development and organisational design to foster an inclusive, safe and high‑performing culture across a distributed workforce.
Expected result:
A diverse, supported and capable organisation with clear succession pathways, strong performance management and a positive organisational culture.
a. Provide strategic leadership over human resources management, organizational design and workforce planning.
b. Ensure a safe, supportive, inclusive, equitable, diverse, respectful, and healthy workplace, free from abuse and other misconduct.
c. Oversee performance management, leadership development and succession planning.
d. Ensure a lively MSF International culture despite the geographical spread, including through adequate internal communication.
e. Lead organisational development, when necessary, to ensure the organisational structure remains fit for purpose and appropriate for a well-functioning office.
f. Manage institutional relationships with MSF sections hosting MSF International staff and ensure coherent frameworks for hosting, contracting, payroll and staff integration.
g. Ensure appropriate information governance and that knowledge management systems support collaboration, institutional memory and organizational learning, including learning from strategy and SPARC implementation.
h. Liaise regularly with the Staff Committee of MSF International.
IV. AUTONOMY, COMPLEXITY
The MSF International Managing Director operates with a high degree of autonomy to think, interpret and act within the strategic direction set by the International Secretary General, the International Board and the governance framework of MSF International.
The role is required to make independent judgements on organisational priorities, resource allocation, risk mitigation, service performance, people matters and operational responses, often in situations where issues are sensitive, cross-functional and without straightforward precedent.
The complexity of the environment is significant: the postholder works across a federated MSF movement with multiple stakeholders, distributed teams, hosted staff arrangements and diverse section interests, while also ensuring compliance with Swiss legal and regulatory requirements, internal governance rules, financial and HR procedures, safeguarding standards and data protection obligations. Success therefore depends on balancing institutional coherence, legal and procedural rigour, and service effectiveness with diplomacy, sound judgement and the ability to operate in ambiguity.
V. SAFEGUARDING REQUIREMENTS FOR THE ROLE
The incumbent commits to contribute to a safe, supportive, inclusive, equitable, diverse, respectful, and healthy workplace, free from abuse and other misconduct. They will not engage in any form of abuse including those detailed in MSF Typologies of Abuse and when an employee suspects or observes abuse, they will report it (without investigating it) to protect others.
Ensure respectful management and communication at all levels.
Ensure that staff and consultants under their supervision understand their responsibilities with respect to required behaviour and report abuse while working for MSF by reinforcing and regularly discussing expected standards of behaviour.
Welcome complainants, understand how to guide colleagues to appropriate channels, promote and create an environment that does not tolerate abuse or inappropriate behaviour. Guide colleagues to the correct process without investigating.
Ensure that staff know how to complain and keep staff updated on reporting mechanisms.
Education
Master’s degree in management, humanitarian affairs, political sciences, or a related field, or equivalent senior-level professional experience
Experience
Extensive senior leadership experience (General/Executive Director, Deputy Director or Director of a major organizational function) in a complex and large international and decentralised organisations
MSF experience is a major asset
Proven ability to operate at Board and executive level
Strong people leadership, including conflict management and change leadership
Solid expertise in financial oversight, governance and organisational systems
Experience with equity, diversity and inclusion strategies
Knowledge
Strong commitment to MSF’s humanitarian principles and associative values.
High level of integrity and ability to handle confidential and sensitive matters.
Knowledge of Swiss legal, institutional, employment, financial and data protection frameworks is an asset.
Familiarity with governance of associations and federated movements is an asset.
Proven ability to lead cross-functional and institutional change.
Comfortable leading teams across different locations and liaising with stakeholders at all levels.
Excellent written and verbal communication, able to communicate complex or sensitive matters clearly, concisely, and professionally.
High level of discretion, judgement, and emotional intelligence, and the ability to build a strong network across an organisation.
Confident decision‑making and the ability to act autonomously as appropriate.
Flexible team player, willing to adapt to changes, and confident tackling unfamiliar challenges across multiple domains of knowledge/experience.
Languages
Excellent English (written and spoken) is essential.
French highly desirable, and other MSF languages are further assets.
Only shortlisted candidates will be contacted.
By submitting an application, the job applicant confirms their understanding and acceptance of these recruitment procedures.
Location: Mexico City
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
ABOUT THE ROLE
The Team Lead, Merchant Operations will lead approximately seven specialists across two teams: Merchant Care and Merchant Configuration. The role is responsible for creating a supportive, accountable, and high-performing team environment while ensuring the teams deliver against agreed service levels and quality expectations for Checkout.com http://Checkout.com merchants serving the US market.
This is primarily a people leadership role. You will coach and develop team members, manage performance and capacity, support escalations, and keep your manager informed about team health and operational performance. You will partner with senior analysts and functional stakeholders for deeper technical, configuration, and process expertise rather than acting as the sole technical owner yourself.
WHAT YOU WILL DO
People leadership and team development
- Directly manage and develop specialists across Merchant Care and Merchant Configuration.
- Set clear expectations and create regular coaching, feedback, and development routines.
- Conduct performance conversations and address performance or conduct concerns promptly and fairly.
- Support onboarding, capability building, cross-training, and succession planning.
- Foster an inclusive, collaborative team culture aligned with Checkout.com http://Checkout.com values.
- Monitor engagement, morale, workload, and coverage; raise risks and coordinate solutions with your manager.
Service performance and operational visibility
- Monitor team performance against agreed SLOs, SLAs, quality expectations, and other relevant measures.
- Provide a concise weekly update covering performance, trends, risks, and the reasons for any missed targets.
- Use operational data and team feedback to identify coaching needs, capacity risks, and recurring escalation themes.
- Coordinate with senior analysts and partner teams when issues require deeper technical or process expertise.
- Help maintain consistent ways of working across Merchant Care and Merchant Configuration without becoming the day-to-day technical owner of either function.
Escalation and stakeholder leadership
- Act as a people and service escalation point for complex or sensitive merchant-support situations.
- Communicate clearly with internal stakeholders about ownership, progress, risks, and next steps.
- Partner with the manager, senior analysts, and relevant teams to resolve blockers and protect the merchant experience.
- Support readiness for team changes, product updates, and new workflows by ensuring the team understands what is changing and where to find guidance.
WHAT YOU BRING
Required
- At least four years of experience in customer support, service operations, technical support, merchant operations, banking operations, fintech, payments, SaaS, or a related environment.
- Formal people-management experience, including coaching, feedback, performance management, and development of individual contributors.
- Experience leading a team against measurable service or operational goals such as SLOs, SLAs, quality, productivity, backlog, response time, or resolution time.
- Strong written and spoken English, with the ability to communicate clearly with teams and cross-functional stakeholders.
- A practical, people-centered leadership style with sound judgment in escalations and performance conversations.
- Comfort working in a structured, metrics-oriented environment and explaining performance variance with evidence.
- Availability to work from the Mexico City office Tuesday–Thursday and to support US-market-aligned hours when required.
Preferred
- Experience leading merchant support, payments support, technical support, customer operations, or service delivery teams.
- Experience managing teams with more than one workflow or specialty.
- Experience with ticketing, CRM, workforce management, quality, or reporting tools.
- Familiarity with payments, merchant lifecycle, payment support, configuration operations, or fintech products.
- Experience working with distributed, global, or US-facing stakeholders.
- Spanish or direct configuration/SQL/API experience is helpful but not required.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: San Francisco
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey is hiring a Head of Video to develop and direct video for our Content & Social (C&S) roadmap. You’ll bring original ideas, build recurring formats, and turn briefs into stories that work for our audience and channels. You’ll primarily develop concepts, write, creatively direct shoots, and guide the editor, with accountability for the work from briefing through delivery.
You’ll be one of the first two hires in a dedicated C&S creative pod, alongside a Video Editor & Shooter. The pod sits within HCS for creative leadership, craft, and brand standards, while the C&S roadmap determines its workload and priorities. Broader HCS projects are resourced separately.
You’ll work directly with C&S leads every day, from briefing through final review, translating the message, channel, and timing into a clear creative approach. You’ll partner closely with creative producers to bring your vision to life. You’ll retain overall narrative responsibility, guide the editor’s work, and bring together feedback to deliver finished assets that meet the brief and Harvey’s creative standards.
The Work You Will Support
The initial planning mix for the pod includes:
- Supporting 1–3 recurring series each month, including executive content.
- Covering 2–3 events per month and shaping the resulting footage into content for our channels.
- Creating product videos with Content & Social, Product Marketing, and HCS members, including a steady drumbeat of feature videos, explainers, use cases, and demonstrations beyond launch.
Recurring series will generally have longer planning cycles. Event and product launch work often needs a turnaround of one to two weeks. You’ll agree scope and priorities with C&S, accounting for capture, editing, reviews, and available production support.
For product launches, the pod owns the assets on the C&S roadmap. Larger campaign and demo productions remain with the relevant HCS teams; you’ll coordinate messaging, footage, and delivery handoffs so the work connects.
WHAT YOU'LL DO
Creative Concepts and Recurring Formats
- Proactively pitch social concepts and recurring formats that serve the C&S roadmap. Build a consistent body of work with a clear audience, purpose, and point of view.
- Turn briefs into creative treatments, scripts, interview approaches, and capture plans. Establish the message, hook, narrative structure, channel versions, and timing before production.
- Make deliberate choices about pacing, length, visual style, and format. Use audience response and performance insights with C&S to improve the work over time.
Writing and Shoot Direction
- Own narrative development and write scripts, story outlines, and interview questions. Work with copywriting support, when assigned, on concepts, scripts, interview preparation, and paper edits while retaining overall narrative responsibility.
- Shape each shoot’s creative direction, including subjects, visual references, scenes, shot priorities, and coverage needed for the edit. Partner with the Video Editor & Shooter on practical capture plans.
- Direct on set and prepare executives, customers, and other non-professional talent to give natural, specific answers. Guide framing, lighting, and performances in service of the story.
- Partner with creative producers and external production companies to scale production up or down based on each project’s scope, budget, and creative needs, while maintaining a clear creative vision and Harvey’s standards.
- Partner with Product Marketing and subject-matter experts to make product features and workflows clear, accurate, and useful for our audience.
Editorial Direction and Delivery
- Guide the editor from selects and assemblies through finished assets. Shape story, hooks, sequencing, pacing, sound, and finishing with clear, actionable feedback.
- Stay accountable through delivery, ensuring the final videos and channel versions meet the brief, agreed timing, and creative standards. Resolve competing feedback and flag decisions that affect scope or deadlines.
- Align review points early and incorporate both teams’ feedback: C&S owns approvals for content and platform fit, while HCS owns approvals for creative execution, craft, and brand standards.
Team Leadership and Production Partnerships
- Lead and mentor the Video Editor & Shooter and any assigned creative partners. Set clear expectations, provide thoughtful feedback, and support their development.
- Partner with [named production owner to confirm], who owns scheduling, vendors, budgets, and production logistics. Provide creative requirements and agree production needs early.
- Plan workload with C&S and the production owner to protect editing capacity. Recommend freelance, copywriting, or production support when scope exceeds the pod’s capacity; brief and creatively direct those partners.
WHAT YOU HAVE
- 10+ years of experience in video, filmmaking, or creative direction, with demonstrated experience consistently creating and delivering social content.
- A portfolio showing original concepts, strong writing and storytelling, and sound judgment around hooks, pacing, formats, and audience response.
- Experience developing and improving recurring series, with clear examples of how audience insights informed creative decisions.
- Proven ability to translate briefs into scripts, interview approaches, capture plans, and finished assets that meet the message, channel, and deadline.
- Experience directing professional shoots and working with executives, customers, and non-professional talent.
- Strong editorial judgment and the ability to guide editors with precise feedback on narrative, pacing, sound, and finishing.
- Experience leading creative talent and external partners, balancing planned programming with shorter production timelines and realistic team capacity.
- Clear communication and the ability to align stakeholders, explain creative decisions, and remain accountable through final delivery.
Nice to Have
- Experience on an in-house content or social team at a growing technology, SaaS, or B2B company.
- Experience making product demonstrations and complex professional subjects accessible through video.
- A network of freelance editors, writers, and production partners, and an interest in AI and the legal industry.
Portfolio
Please share relevant finished social videos and identify your specific contribution, collaborators, and turnaround time for each. Include an example of a recurring format you developed or improved, explaining the changes and what you learned from audience response. Selected scripts, treatments, interview plans, or paper edits should show how your ideas developed into the final work.
COMPENSATION
$207,900 - $285,900 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-LR1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: United Kingdom
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
Our Implementations and Onboarding team is responsible for understanding the relationships and desired outcomes established during the sales process, building a launch plan for success, and helping customers get the most out of 1Password's suite of products.
We are customer-obsessed, technically curious, and committed to building deep, trusted partnerships that help organizations succeed securely with 1Password.
As a Senior Implementation Consultant, you will lead the technical deployment and customer enablement of 1Password's product suite for our largest and most strategically important enterprise customers. You will own the hands-on configuration and rollout of Enterprise Password Manager, SaaS Manager, Device Trust and Unified Access while delivering tailored, high-impact training that drives deep adoption and long-term customer value. Partnering with a Project Manager, Technical Account Managers, and Solutions Architects, you will be the trusted authority in each engagement, bringing both advanced product expertise and sharp business acumen to complex, high-visibility deployments. You will approach your work as an AI builder by actively developing AI-powered workflows and automation to scale your impact, accelerate outcomes for customers, and raise the standard for what implementation excellence looks like at 1Password.
How we’re using AI today
Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.
This is a remote opportunity within the UK.
What we're looking for:
- Excellent written and spoken communication skills in both English and French, with the ability to engage and develop relationships, sharing information effectively across all professional levels.
- Excellent communication in Spanish is a plus
- 6+ years of experience in a technical implementation, solutions engineering, customer onboarding, or related B2B SaaS function, with a demonstrated track record of leading enterprise software deployments for large, complex, or strategically critical organizations
- Advanced technical expertise and hands-on experience deploying SaaS products in enterprise environments, including deep working knowledge of identity providers (IdPs), SSO, SCIM, Active Directory, MDM, device trust, and Zero Trust security frameworks
- Expert-level understanding of the business cases for enterprise security, IT operations, and SaaS governance tools and able to fluently navigate both technical and strategic conversations with IT administrators, security teams, and C-suite stakeholders
- Demonstrated ability to independently manage complex, high-visibility enterprise engagements with multiple competing priorities, maintaining quality, customer satisfaction, and delivery timelines
- Proven ability to design and deliver advanced, engaging virtual training and enablement programs for enterprise customers, including technically sophisticated administrators and executive audiences
- Excellent verbal and written communication and presentation skills, with the ability to influence cross-functional leadership and serve as a trusted advisor to senior customer stakeholders
- Strong judgment in identifying and resolving technical issues, with the ability to lead de-escalation efforts and drive outcomes autonomously
- A builder's mindset toward AI. You actively develop with AI tools and automation, creating workflows, solutions, and accelerators that meaningfully improve how you and your team work; you are not a casual user but a practitioner who builds
- Experience mentoring and coaching peers and junior team members, sharing expertise and elevating the capability of those around you
- Familiarity with SCIM, AD/LDAP, CLI, SSO, BYOD, MDM, SaaS discovery, and device posture concepts
- Bonus: Familiarity with 1Password or experience deploying identity and access management, password management, device trust, or SaaS management solutions at enterprise scale
What you can expect:
- Drive the successful technical implementation and deployment of Enterprise Password Manager, SaaS Manager, and Device Trust (and Unified Access as it becomes available) for large, complex, and strategically important enterprise customers, owning hands-on configuration, integration, and validation through to a successful launch
- Partner with the assigned Project Manager to align on timelines, dependencies, and internal coordination. You own the technical delivery and customer enablement while the Project Manager owns project coordination; together you ensure a seamless, high-quality customer experience
- Collaborate closely with Technical Account Managers and Solutions Architects to assess customer environments, align on architectural decisions, and design implementation approaches that meet both technical requirements and business objectives
- Build deep knowledge of each customer's environment, security posture, business goals, and user workflows in order to design deployment strategies and training plans that accelerate adoption and deliver measurable outcomes
- Deliver advanced, customized virtual training sessions for enterprise administrators and end users across all deployed 1Password products while adapting instructional approaches to technically diverse audiences and highly complex organizational environments
- Serve as a trusted advisor and subject matter expert for customers and internal stakeholders alike, translating complex technical concepts into clear business value for audiences ranging from IT and security teams to executive leadership
- Manage escalated situations on complex or sensitive implementations, working cross-functionally with internal teams and engaging directly with customers to de-escalate and drive the best possible outcome
- Exercise independent judgment in identifying and mitigating implementation risks, developing and executing resolution strategies proactively and keeping all relevant stakeholders informed
- Stay ahead of product updates, new features, and evolving integrations across our products and applying that knowledge immediately in customer engagements and sharing it with the broader team
- Develop and maintain advanced implementation playbooks, training curricula, and enablement resources (including configuration guides, deployment frameworks, and possibly video content) that elevate the capabilities of the entire Implementations and Onboarding team
- Mentor Implementation Managers and other junior team members, sharing deep product expertise, enterprise deployment strategies, and insights gained from working with our most demanding customers
- Influence team operations by leveraging lessons from complex engagements to recommend and drive improvements to team practices, processes, documentation, and the overall customer journey
- Build with AI not just use it. Actively develop AI-powered workflows, automation, and tools that improve your own delivery, help customers achieve faster time-to-value, and create scalable solutions the broader team can adopt
- Contribute significantly to the growth strategy of the Implementations function, identifying opportunities to evolve how we deploy and enable customers at scale
- Occasionally represent 1Password at customer meetings, industry events, or team offsites (some travel may be required).
UK-based roles only: The annual base salary for this role is between £61,000 GBP and £88,000 GBP, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, pension, and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to work
We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.
For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: United States
Company Intro
At
Toloka AI
we create data that powers leading GenAI models and innovations. We work with frontier labs, big tech, renowned AI startups, enterprises and non-profit research organizations worldwide. We use a combination of Experts + Crowd + Tech Platform to teach AI models to reason and evaluate their efficacy and safety. We have experts in more than 50 different domains—from doctors and lawyers to physicists and engineers—and boast one of the most diverse global crowds,
representing over
100 countries and speaking 40+ languages
. We are a well-funded startup with an enviable portfolio of clients including
Anthropic
,
Amazon
,
Microsoft
,
poolside
,
Recraft
, and
Shopify
.
Recently, we secured strategic investment led by
Bezos Expeditions
with participation from
Mikhail Parakhin
,
CTO of Shopify
and board advisor to leading GenAI companies, who now serves as our Chairman of the Board. Our remote-first team is globally distributed around the world:
USA
,
UK
,
the Netherlands
,
Serbia
, and more. We are headquartered in Amsterdam.
About position
We're seeking a
Freelance
AI Data Project Manager
who will join our Delivery team and will build, drive and maintain our client’s solutions. Joining us in this role means you will lead a virtual cross-functional team managing successful project implementation. This involves both client communication and internal coordination.
The team consists of talented engineers of different kinds, supply managers and other departments on an ‘as needed’ basis. This is a key role for us to ensure we deliver the best possible experience for our clients and enable us to constantly grow our business.
Example Projects
SFT (supervised fine tuning) data generation pipeline producing thousands of prompts and completions weekly across several languages and domains of knowledge;
Evaluation pipeline helping to estimate LLMs’ responses quality and reaching a throughput of hundred thousands weekly;
A red-teaming project helping to collect malicious prompts of different kinds to ensure models’ safety.
Key Responsibilities
Take ultimate ownership for all delivery team projects, including data quality, delivery timelines, unit economics and overall transparency for stakeholders;
Lead a cross-functional delivery team ensuring projects are on track, any issues and risks are highlighted and resolved proactively;
Own operations of the delivery team: including internal and external communication, activities planning, posting summaries and status updates, conducting retros etc.;
Drive and motivate the team, seek out change to increase the organization’s efficiency;
Help roll out improvements to the delivery team focussing on increased adoption and providing feedback for further improvements.
Qualifications
Experience leading
technical cross-functional teams
;
Experience
managing
complex projects
including discovery, decomposition, scope planning, implementation and adoption;
Client facing experience
;
Being generally agile, able to switch quickly to new domains and subjects;
Consulting
,
Tech
,
Competitors
background is a big plus;
Good understanding of LLMs and their life cycle in particular;
Experience in
data generation
;
Experience and proactiveness in suggesting process changes is appreciated;
Proven experience in the
AI space
, including working with clients and managing teams or projects at scale.
What we can offer
Personal and career development: we support employee’s ambition for professional development and encourage them to implement their ideas in their projects;
Flexibility: we offer remote or hybrid employment. You will also design with your manager a workday that works best for you;
Paid parental leave and sick leave;
Medical insurance fully covered for the employee;
25 vacation days per year
[Important Notice] Scam Alert Regarding Fake Job Postings
It has come to our attention that an individual or group is fraudulently impersonating Toloka to post fake jobs and solicit personal information from applicants.Please be aware:
Official Communication:
Our recruiting team will
only
contact you from an official "
toloka.ai
" email address. We will NEVER use Gmail, Yahoo, Tolokainc, toloka.inc, or other personal or seemingly business email accounts.
Our Process:
We will
never
ask for your bank account details, credit card number, or any fees as part of the application or interview process.
Official Listings:
All legitimate job openings are posted on our official careers page:
https://toloka.ai/careers#job-list
What to do:
If you see a suspicious job posting or have been contacted by someone you suspect is a scammer, please do not provide any personal information. Instead, report the incident to us directly at
security@toloka.ai
and report the profile/post to LinkedIn.We are taking this matter very seriously and are working with the appropriate parties to resolve it.
Thank you for your vigilance!
Location: US - Headquarters - Maryland - Columbia
Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Applicants must be authorized to work for any employer in the U.S. without sponsorship. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, J-1, etc
Your Role:
The Senior Manager, Technical Excellence & Escalations leads the two teams that sit between Technical Support and the rest of the business: the global Technical Excellence team, staffed by our Technical Leads, and the global Escalations Engineering team.
Both produce Tenable's earliest and clearest signal about product supportability and customer risk. Both have historically produced that signal faster than the organization could act on it. This role exists to close that gap.
This is not a queue-management job. The Senior Manager is accountable for two outcomes: turning Technical Lead expertise and escalation findings into tracked change with Product and Engineering, and running one escalations practice that behaves identically in AMER, EMEA, and APJ.
The role sits within Operations & Scale and works in close partnership with the Sr. Director, who sets overall strategy and carries the executive narrative. The Senior Manager owns the operating model, the day-to-day practice, and the working-level relationships with Product and Engineering that make change actually happen. They lead senior individual contributors who are already force multipliers — which makes this a job about influence and orchestration, not direction.
Who You Are
An orchestrator, not a bottleneck.
You create the conditions for senior experts to influence the organization instead of routing their work through yourself.
Technically credible.
You have the depth to earn respect from Principal-level engineers and to challenge an Engineering assessment that doesn't hold up.
A clear communicator under pressure.
You can hold a room containing both a frustrated customer and an Engineering lead, and translate technical detail into business consequence.
A systems thinker.
You are drawn to the pattern behind the escalation. You would rather fix the class of problem than win the individual case.
Comfortable influencing without authority.
Much of what this role must accomplish depends on teams you don't own.
Effective remotely.
You build trust and hold a team together without relying on being in the room, and you communicate in writing well enough that distance isn't a handicap.
A developer of senior talent.
You are energized by growing people who are already very good, and you give direct feedback.
Your Opportunity:
Technical Excellence Team
Run the operating model and product coverage plan for the global Technical Excellence team — every strategic product has clear lead ownership, defined authority, and no coverage gaps across theaters.
Set the team's working agenda: what leads work on, what they own, and how their time splits between reactive escalation support and proactive supportability work.
Turn Technical Lead findings — defect patterns, supportability gaps, documentation failures, recurring friction — into one prioritized, evidence-backed agenda, not a stream of individual product complaints.
Position Technical Leads as credible partners in Product and Engineering forums, with the data, framing, and support they need to influence rather than escalate.
Contribute to the Technical Lead career path with the Education & Enablement Manager, and apply it consistently — progression from Technical Lead through Senior and Principal, and the competencies that separate each grade.
Global Escalations Practice
Own the global escalations practice day to day: process design, entry and exit criteria, severity definitions, roles, communication standards, and adherence.
Drive it to a single global standard. One model, consistently applied and measured across all theaters, with regional variance only where legally or operationally required.
Operate and enforce the working agreement with Product Engineering — SLA adherence for escalated defects, prioritization criteria, update cadence, and follow-through on resolution commitments. Escalate structural breakdowns to the Sr. Director.
Own the quality of post-escalation output. Every RCA and post-incident report produces a tracked action, not a filed document.
Build the prevention agenda: analyze root cause patterns and drive the upstream product, process, tooling, or enablement changes that reduce escalation volume and re-escalation rate.
Act as the Technical Support point of contact for high-severity customer situations — providing assurance and coordination without displacing the assigned Escalations Engineer.
Driving Change Across the Organization
Represent Technical Support in roadmap, release readiness, and quality forums at the Product Management and Engineering Manager level, making the supportability and escalation-risk case with data.
Run the working-level feedback loop into Product and Engineering: defined cadence, shared prioritization, visible tracking from support signal to shipped change.
Assemble the evidence behind supportability investment — ticket volume, escalation cost, re-escalation overhead — and partner with the Sr. Director to convert it into a business case that earns engineering capacity.
Partner with Engineering on release quality gates so Technical Support has meaningful input before GA, not remediation duty after it.
Represent both teams in cross-functional work with Customer Success, Sales Engineering, and Professional Services where escalation or account risk is in scope.
Produce the regular supportability and escalation readout for the Sr. Director: narrative, trend, and recommendation — not raw metrics. Present directly to senior leadership as requested.
Work with the Operations Manager to instrument escalation and Technical Lead activity in TSO reporting, so the teams' signal is visible without manual pulls.
Leadership & People Development
Lead and develop a senior, highly autonomous, globally distributed team, including the Principal Technical Lead as a technical partner and strategic extension of the function.
Operate as a player-coach: hold the operating cadence and coach the team, and step personally into a live critical escalation or a difficult Engineering conversation when it matters.
Build succession depth in both teams and eliminate single-person dependency on strategic products and accounts.
Partner with the Education & Enablement Manager — a peer in the same function — to close skill gaps in both populations and feed field learnings into broader Technical Support enablement and certification.
Set goals, performance expectations, and measurement for both teams in line with global Technical Support objectives.
Drive AI adoption within Technical Lead and Escalations workflows under the Support AI governance framework, acting as the proving ground for capability the wider TSO will inherit.
What You'll Need:
8+ years in Technical Support, Escalation Management, or customer-facing engineering in enterprise software, with recent focus on security or vulnerability management.
3+ years managing technical teams — ideally senior individual contributors, technical leads, or escalation engineers. Experience managing remote and globally distributed teams strongly preferred.
Hands-on experience running an escalation practice or program, including process design and cross-functional coordination.
Demonstrated ability to influence product and engineering priorities using support and escalation data.
Experience operating within Support–Engineering agreements, including SLA adherence for defect resolution.
Comfort with support metrics and the analysis behind them — escalation volume, re-escalation rate, time-to-resolution, ticket volume reduction — and the ability to build the evidence case for investment.
Strong understanding of Tenable's product portfolio and security best practices, or the demonstrated ability to reach it quickly.
Technical foundation across networking, authentication, operating systems, and cloud (AWS/Azure/GCP) sufficient to lead technical discussions credibly.
Excellent written and verbal communication; comfortable with senior stakeholders and with customers at any level.
Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
Able to work in a hybrid/on-site capacity at our office in Columbia MD.
Available to provide leadership coverage for critical escalations outside standard business hours as needed, and to work across AMER, EMEA, and APJ time zones to support globally distributed teams.
Occasional travel as required for team, customer, and cross-functional engagements.
Flexibility to perform other duties as deemed necessary by management.
And Ideally:
Cybersecurity or adjacent enterprise security SaaS experience.
Prior time as a Technical Lead, Principal Engineer, or Escalations Engineer — credibility earned in the seat.
Product Management or program management exposure.
Familiarity with AI-assisted support workflows and their governance.
Experience supporting FedRAMP or other regulated environments.
#LI-Hybrid
#LI-MM1
This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.
US Pay Range
$130,000
—
$173,333.33 USD
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact
Recruiting@Tenable.com
for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice
Amsterdam, Netherlands
УдалённоheadPortugal
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
Противоречивые условия: Collaborate with the Relocation team on visa and immigration matters affecting UK and US employees, providing the HR information and documentation they need; Comfortable working across time zones in an international environment
ОфисLondon
УдалённоСША; We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences; Candidates in premium markets should consult with their Talent Acquisition partner regarding location-based ranges, as they may be higher or lower than the average US range listed
УдалённоWarsaw, Poland
Jersey City, New Jersey
ГибридSan Francisco; Plan complex multi-destination itineraries that minimize friction across time zones
ГибридNew York; Plan complex multi-destination itineraries that minimize friction across time zones
Dublin
ГибридGeneva, Switzerland
ОфисleadMexico City
ГибридheadSan Francisco
УдалённоseniorUnited Kingdom
United States
seniorUS - Headquarters - Maryland - Columbia; Available to provide leadership coverage for critical escalations outside standard business hours as needed, and to work across AMER, EMEA, and APJ time zones to support globally distributed teams