Location: Global, EU
We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.
The future of Web3 starts with you: join us as a Middle DevOps !
Requirements
We're looking for candidates with
3+ years
of hands-on experience as a DevOps / SRE and deep expertise in the following technologies:
Linux:
Advanced administration and OS-level tuning.
Containerization:
Deep-dive knowledge of Docker and/or Kubernetes.
IaC:
Proven experience with Ansible, Terraform, Helm.
Network:
Solid networking skills on Linux, including VPN solutions, Proxies, and Web servers.
Monitoring:
Practical experience with the Prometheus Stack and Grafana.
Scripting:
Proven track record writing scripts in Bash, Python (Golang is a nice-to-have/big plus).
CI/CD:
Strong grasp of core CI/CD tools and experience with secret management using Vault
Security:
Understanding of DevSecOps principles and hands-on experience configuring security policies in Kubernetes.
Extra Credit / Big Pluses
Linux: Deep-dive into kernel-level optimization, from syscalls to network card tuning.
Experience operating High Availability / Low Latency solutions.
Background in building and operating Big Data and Data Analytics platforms.
Understanding of business processes in the FinTech/Banking/Crypto sector.
Proven track record as an SRE.
DevSecOps: Vulnerability detection, enforcing security best practices (Zero Trust, RBAC, secure code delivery), and experience with scanning tools (Trivy or Snyk).
Responsibilities
Hybrid Infrastructure:
Get your hands dirty with both cloud providers and bare-metal servers. This includes administering Linux servers (Ubuntu, CentOS, RHEL), incident resolution, and troubleshooting.
A high-level understanding of the Linux stack:
Skills in working with files and scripts in Linux, and an understanding of the principles of security, account management and access control.
Infrastructure as Code (IaC):
Automating deployment and configuration using Ansible, Helm, and Terraform.
CI/CD:
Building and maintaining rock-solid CI/CD pipelines.
Monitoring & Observability:
Setting up and optimizing comprehensive monitoring and logging stacks (Prometheus, VictoriaMetrics, GrafanaLabs stack, ELK stack).
High Availability & DRP:
Designing and implementing architecture that adheres to principles of High Availability (HA), scalability, and Disaster Recovery Planning (DRP).
Working terms
Immerse yourself in Crypto & Web3:
Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
Gain unique experience and be part of global transformations.
Drive Innovations:
Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
Modern equipment.
Comfortable working conditions, and an inspiring environment to help you thrive.
24 calendar days of paid leave.
Additional days off for national holidays.
With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!
Let’s Build the Future Together!
WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.
Location: Global, EU
We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.
The future of Web3 starts with you: join us as a DevOps Engineer with Big Data Skills!
Requirements
We're looking for a DevOps engineer with 4+ years of hands-on experience, at least 2 of them spent building and running data or analytics infrastructure. You've designed systems that move, store, and serve data at scale. Warehouse maintenance is part of your daily routine, and writing Python, Bash, or SQL scripts is second nature. You treat data security as a core responsibility: you protect confidentiality, enforce zero-trust, least-privilege access, and automate everything you touch. Solid IaC skills are a must.
IaC & CI/CD:
Production experience with Terraform, Ansible, and Helm, plus CI/CD systems (GitLab CI, GitHub Actions, Jenkins, or ArgoCD). We expect you to design pipelines, not just use them.
Containerization:
Working knowledge of Docker and Kubernetes, including running data workloads on it (like Spark on Kubernetes, stateful services, operators).
Cloud:
Solid experience with AWS (S3, EC2, EMR, Redshift, Glue, IAM) or an equivalent cloud provider.
Linux & Networking:
Solid Linux administration skills and foundational networking knowledge relevant to distributed systems.
Analytical Databases:
Hands-on operation of ClickHouse and/or the Hadoop ecosystem (HDFS, Hive, YARN), including cluster setup, tuning, and scaling.
Data Warehouses:
Practical experience with Snowflake or Redshift, covering warehouse sizing, workload management, performance tuning, and cost control.
Large Databases:
Experience administering databases at terabyte scale: replication, backup and restore strategies, partitioning, and migrations with minimal downtime.
SQL & Scripting:
Strong SQL skills, including reading execution plans and optimizing heavy queries. Confident in Python and Bash for automation, data parsing, and investigation.
Data Lakes & Object Storage:
Working knowledge of S3-compatible storage, columnar formats, partitioning strategies, and data lifecycle management.
Orchestration & Streaming:
Familiarity with Airflow (or similar orchestrators) and Kafka, and how they fit into data pipelines.
Extra Credit / Big Pluses
Experience with Tableau, Power BI, Looker, Superset, or similar BI tools, including administration, performance tuning, and data source design.
Hands-on experience with dbt and analytics engineering practices.
Experience with open table formats (Apache Iceberg, Delta Lake, Hudi) and query engines like Trino/Presto or Athena.
FinOps experience in data platforms: managing Snowflake credits, Redshift clusters, and storage costs at scale.
Spark performance tuning and job optimization.
Change data capture (CDC) with Debezium or similar tools.
Data quality tooling (Great Expectations, Soda) integrated into CI/CD.
Golang or Rust tooling experience.
Knowledge of data governance and compliance (GDPR, data retention, PII handling).
Understanding of business processes in the FinTech/Banking/Crypto sector.
Responsibilities
Infrastructure Ownership:
Own the infrastructure behind our data and analytics platform, from provisioning to daily operations. Keep it reliable, scalable, and cost-efficient as data volumes grow.
Infrastructure as Code:
Provision and configure all data infrastructure with Terraform, Ansible, and Helm.
CI/CD Pipelines:
Build and maintain delivery pipelines for both infrastructure and data code (ETL jobs, Airflow DAGs, dbt models, schema migrations), with automated testing, safe rollouts, and fast rollback.
Database & Warehouse Operations:
Maintain ClickHouse, Snowflake, Redshift, and вPostgreSQL at multi-terabyte scale, handling replication, backups, upgrades, capacity planning, and disaster recovery.
Data Lake Storage:
Manage S3-compatible data lake storage, including partitioning, file formats, and lifecycle policies.
Automation & Script Optimization:
Refactor and automate Python, Bash, and SQL scripts to cut runtimes and eliminate manual work.
Performance & Cost:
Right-size clusters and warehouses, tune heavy queries, and keep compute and storage spend under control.
Monitoring & Alerting:
Cover data infrastructure with metrics, logs, and alerts for cluster health, pipeline SLAs, and job failures.
Security & Access Control:
Enforce least-privilege access, secrets management, encryption, and auditability for sensitive data.
BI Infrastructure:
Support the infrastructure behind Tableau or similar BI tools.
Big Data Platforms:
Deploy, tune, and troubleshoot Hadoop, Spark, and Kafka clusters in production.
Collaboration:
Work with data engineers, analysts, and developers to turn their workloads into solid infrastructure decisions.
Security & Access Control:
Implement role-based access, secrets management, encryption at rest and in transit, and auditability for sensitive datasets in line with regulatory requirements.
Working terms
Immerse yourself in Crypto & Web3:
Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
Gain unique experience and be part of global transformations.
Drive Innovations:
Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
Modern equipment.
Comfortable working conditions, and an inspiring environment to help you thrive.
24 calendar days of paid leave.
Additional days off for national holidays.
With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!
Let’s Build the Future Together!
WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.
Location: Remote - USA
Workplace: Remote
The R&D team at Chainalysis is inspired by solving the hardest technical challenges and building products that establish trust in cryptocurrencies. We're a global organization that thrives on challenging work and doing it alongside exceptionally talented teammates. Our industry evolves rapidly, and our mission is to build a flexible, AI-driven platform that automates entity resolution, optimizes data labeling pipelines, and creates predictive models that identify illicit patterns before they escalate.
Chainalysis data has helped solve some of the world’s highest-profile criminal and national-security cases and made it safer for people everywhere to access crypto. The Global Intelligence Team produces the attribution at the heart of that data — connecting on-chain activity to the real-world entities behind it, across the global crypto ecosystem. It’s the intelligence data moat beneath every Chainalysis product, and what investigators, sanctions authorities, and national-security agencies rely on to follow the money and disrupt threats.
Few domains demand more sustained depth than Russia and the broader Eurasian sanctions-evasion ecosystem. Since 2022, sweeping sanctions on Russian financial institutions, oligarchs, and the defense-industrial base have pushed a growing share of Russian value flows into cryptocurrency — from no-KYC exchanges and OTC desks operating across the former Soviet bloc, to sanctions-evasion networks exploiting stablecoins and cross-border payment channels, crypto-denominated procurement of restricted goods, and the financial infrastructure supporting Russian cyber and ransomware operations. Understanding how Russian actors adapt to sanctions pressure on-chain is one of the most consequential problems in crypto intelligence today.
As our Russia & Eurasia-focused intelligence analyst — the team’s subject-matter expert on Russian and Eurasian crypto threats — you’ll own that problem end to end. This is a depth role: while our analysts cover the breadth of the crypto-services ecosystem, you’ll go deep on a single, high-stakes domain — becoming the person, inside Chainalysis and increasingly across the industry, who understands how Russian and Eurasian actors use crypto to evade sanctions and can prove it on-chain. You’ll own the attribution for Russia’s crypto footprint, map how these networks operate and adapt under pressure, turn that into finished intelligence customers act on, and be the expert voice representing Chainalysis on Russian crypto threats.
Who you’ll work with
You’ll join a fast-moving, globally distributed team — analysts, threat-domain SMEs, data scientists, and engineers — collaborating across time zones, async and in real time. We move fast, hold each other to a high bar, and back each other up across regions. As the Russia & Eurasia SME, you’ll be the single point of depth for the domain and a force multiplier for everyone working adjacent to it.
In this role, you’ll:
- Own Russia & Eurasia attribution end to end — the threat-actor entities, their definitions, and the accounts, addresses, and infrastructure they operate: Russian and CIS no-KYC exchanges, OTC networks, and instant swap services, sanctions-evasion infrastructure (stablecoin corridors, cross-border payment channels, nested services), Russian-linked ransomware and cybercrime ecosystem financial flows, procurement networks for restricted and dual-use goods, and the broader financial infrastructure enabling Russian value movement outside the traditional financial system.
- Lead the attribution response to Russia-related sanctions events — when OFAC or allied authorities designate Russian entities, actors, or infrastructure, drive the rapid, high-visibility on-chain attribution that turns those designations into coverage in our data, often against the clock.
- Map the networks on-chain — trace how Russian and Eurasian actors raise, move, launder, and cash out value through regional exchanges, no-KYC swaps, OTC desks, stablecoin corridors, mixers, and off-ramps across the former Soviet bloc and beyond, and keep that picture current as they adapt to pressure.
- Produce finished intelligence — advisory notes, customer and partner briefings, and contributions to flagship publications (the Crypto Crime Report and beyond) that make the Russia & Eurasia crypto threat legible and actionable.
- Be the named external expert — represent Chainalysis on Russia & Eurasia crypto threats at conferences, on panels, with the press, and in briefings to public- and private-sector partners.
- Help set the Russia & Eurasia collection agenda — surface what data we need on Russian and Eurasian networks and feed those requirements into our collection process and priority intelligence requirements; you direct collection for the domain, but it runs through the team’s apparatus and prioritization, not you alone.
- Translate typologies into detection — turn what you learn about Russian methods and sanctions-evasion typologies into guidance that our products and our customers can operationalize.
- Build with AI — design and tune the automation that scales your analysis and the team’s, and handle the hard cases automation can’t.
- Level up the team — raise the bar on Russia & Eurasia and sanctions-evasion tradecraft broadly, and partner closely with analysts, other SMEs, data science, and engineering.
We’re looking for candidates who have:
- Deep, demonstrable Russia & Eurasia expertise — real command of the Russian sanctions landscape, Russian financial infrastructure and how it has adapted to sanctions pressure, the CIS/former Soviet bloc crypto ecosystem, and/or Russian illicit-finance and procurement networks. This is the core of the role, and we’ll expect you to show it.
- On-chain tracing ability against Russian targets — direct experience following Russian crypto activity on-chain (Russian exchanges, sanctions evasion, ransomware financial flows), or deep Russia threat-finance expertise paired with proven blockchain-tracing skill you can bring to bear here from day one.
- A national-security or threat-finance background — intelligence, sanctions, counter-threat-finance, or investigations, from the IC, Treasury/OFAC, law enforcement, the military, a think tank or research institution, or private-sector CTF/sanctions work.
- Regional fluency — a strong grasp of Russian and Eurasian geopolitics, the sanctions landscape, and regional financial flows. Russian language ability is a significant plus.
- Elite potential and a proven track record — exceptional aptitude, judgment, and work ethic; you’ve led hard problems end to end and you raise everyone around you.
- Excellent writing and communication — this is an outward-facing expert role; your intelligence has to land with analysts, customers, and senior audiences alike.
- AI-forward instincts — you build automation to scale your work and others’, not just use it.
- Comfort working with data; blockchain forensics experience strongly preferred.
- 5+ years of relevant analytic, intelligence, or threat-finance experience for a Senior hire; 8+ years and recognized domain authority for a Staff hire.
You might also have:
- Russian language ability.
- Direct experience with OFAC, EU, or OFSI sanctions, sanctions-evasion investigations, or the designation process.
- A record of published research or public speaking on Russia, sanctions evasion, or crypto threat finance.
- Familiarity with Russian and CIS exchange infrastructure, stablecoin-based sanctions evasion, ransomware financial flows, or dual-use procurement networks.
AI at Chainalysis
AI is not a feature at Chainalysis - it is a new way of working. One that turns instructions into work done, and helps us move faster than the threats we're built to counter, and we expect our employees to take ownership of the output and ensure quality. As the world's most trusted blockchain analytics platform, Chainalysis sits at a rare intersection of proprietary data, regulatory relationships and crypto expertise that makes it uniquely placed to shape and lead the next era of AI-driven intelligence - and we expect everyone here, regardless of role, to be an active part of it.
AI fluency is tied directly to how we measure performance and how we plan to win. There is no substitute for your own curiosity. We provide the tools, workflows, and space to experiment - but the expectation is that you develop these capabilities yourself, bring ideas, and collaborate across teams to reinvent the way work gets done. We are not using AI to do less. We are using it to do what was never possible before.
About Chainalysis
Chainalysis is the blockchain data platform, making it easy to connect the movement of digital assets to real-world services. Powered by deep blockchain data and AI, organizations can investigate illicit activity, manage risk exposure, and develop innovative market solutions built on the industry's most trusted blockchain intelligence. Our mission is to build trust in blockchains, blending safety and security with an unwavering commitment to growth and innovation.
You belong here.
At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture.
We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here https://go.chainalysis.com/rs/503-FAP-074/images/Interview%20Accommodations%20Request.pdf. We can’t wait to meet you.
Location: Budapest, Hungary
Blue Projects — Project Manager (Budapest, Hungary)
Blue Projects’ Project Delivery & Engineering team is looking for a Project Manager to join our team in Budapest, Hungary.
About Blue Projects
Blue Projects is a full service Design, Engineering, Project Management and Construction Management company with international experience delivering complex greenfield and brownfield developments for global blue chip clients across retail, commercial and industrial sectors. We operate with a flexible, client focused approach, applying lean design and lean construction methodologies to ensure seamless cross discipline interface management and consistent quality.
With a presence in 53+ countries and 26 offices, our teams have successfully delivered 500+ projects totaling more than €8 billion in value—combining hands on ownership with a culture that prizes safety, down to earth collaboration, and being “always deliver & pleasant to work with.”
Deliver here. Grow here.
We are seeking a passionate Project Manager to support our strategic business growth from our Budapest office, leading industrial construction projects while maintaining control of scope, budget, schedule, technical delivery, stakeholder coordination, quality, and safety.
Role Overview
Working within the Project Management Department, the Project Manager will oversee project planning, budgets, technical challenges, design coordination, procurement support, on-site execution, reporting, compliance, and handover. The role also develops and manages effective relationships with the client team, contractors, subcontractors, suppliers, and other project stakeholders.
Job Description
Define the project scope, objectives, and deliverables in line with client expectations.
Prepare and maintain detailed project plans, schedules, and budgets.
Evaluate project risks and establish appropriate mitigation measures.
Serve as the principal contact for the client, contractors, and other stakeholders.
Coordinate communication so that goals, timelines, responsibilities, and expectations remain aligned.
Arrange and lead regular stakeholder meetings to share progress updates and resolve issues.
Manage and coordinate the design process, ensuring it meets industry standards and client requirements.
Review and approve engineering designs, drawings, and technical specifications.
Coordinate across disciplines to identify and prevent design or execution conflicts.
Assist procurement activities, including vendor selection and contract negotiations.
Track contractor and supplier performance to confirm compliance with agreed terms.
Manage contract variations, claims, and disputes on the client’s behalf.
Oversee on-site project delivery to ensure that work follows design specifications and quality standards.
Carry out site visits to monitor progress and address issues without delay.
Work with construction teams to maintain required safety and compliance standards.
Monitor project expenditure and control costs to prevent budget overruns.
Approve invoices and oversee project financial reporting.
Identify cost-saving opportunities while protecting required quality levels.
Ensure compliance with local regulations, applicable codes, and industry best practices.
Perform regular quality inspections to confirm the integrity of materials and workmanship.
Coordinate audits and maintain the related compliance records.
Manage project changes with clear documentation and communication to all relevant parties.
Review and adjust schedules and budgets when the project scope changes.
Produce detailed client progress reports covering milestones, status, and identified concerns.
Maintain complete project records to support transparency and future reference.
Ensure project documentation complies with both company and client standards.
Lead the project handover process, including commissioning and operational readiness.
Coordinate final inspections and formal client acceptance.
Qualifications
Demonstrated experience as a construction project manager, with a focus on industrial projects.
Strong understanding of construction methods, materials, and project management principles.
Knowledge of the food industry, manufacturing and packaging processes, layouts, and technical specifications.
Familiarity with quality, health, and safety standards.
Good working knowledge of Microsoft Office.
Excellent command of English.
Familiarity with construction and project management software.
Excellent communication and negotiation capabilities.
Strong organizational and time-management skills.
A collaborative team player with leadership ability.
BSc/BA in engineering, building science, or another relevant field.
PMP or an equivalent certification is considered an advantage.
Availability for business travel or relocation.
Additional Information
Career growth & well being
At Blue Projects, you’ll join a smart, open and communicative team with access to Online Learning Platforms, psychological and well being services, and an Employee Assistance Program.
Global mobility
Opportunities for international assignments aligned to our Global Mobility Policy, with clear, equitable and standardized terms and conditions for short and long term engagements.
Our culture
We value safety, integrity, flexibility, and being great partners to our clients—operating with hands on ownership and a down to earth, high performance mindset.
Inclusion & Equal Opportunity
Blue Projects is committed to inclusion, dignity and respect, with zero tolerance for bullying, harassment or discrimination. We provide impartial support mechanisms and clear procedures to ensure a respectful workplace for all colleagues, contractors and agency workers.
GDPR & confidentiality
By applying, you consent to the use of your personal data strictly for recruitment purposes, in accordance with our GDPR practices; access is limited to authorized staff and handled confidentially.
About Blue Projects
Formed in Romania in 2007, Blue Projects brings together dedicated and experienced engineers, architects and project managers with a track record of delivering complex, fast track developments worldwide. Our brand personality is dynamic and client oriented, focused on creating a memorable, meaningful and contemporary impact—supported by consistent standards and identity.
How to apply
Please submit your CV. Shortlisted candidates will be contacted to discuss next steps.
Location: Kuala Lumpur, Malaysia
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
As OKX US continues to grow, we are looking for a Support Operations Lead to join our Business Management team, with a focus on leading and coaching our global Customer Support (CS) function to better serve OKX users. Rather than being a direct member of the CS team, you’ll work alongside Operations, Compliance, Product, and Marketing stakeholders to uplift the quality, efficiency, and regulatory compliance of our offshore CS agents.
You’ll act as a subject matter expert (SME) for all things within the customer support experience — helping offshore agents understand local customer expectations, regulations, and how to handle issues with care and accuracy. This is a strategic and high-impact role, laying the groundwork for improved CS experience and potentially a local team in the future.
What You’ll Be Doing
Represent the voice of the customer within the business and act as SME for support needs, regulations, and expectations.
Coach and guide offshore CS teams to improve handling of tickets, especially regulatory-sensitive cases (e.g., scam/fraud, ID verification).
Partner with local Compliance, Operations, and Legal to ensure offshore CS agents are trained and updated on local regulatory requirements.
Manage high-priority and escalated customer cases in collaboration with offshore agents and local teams.
Liaise with Customer Due Diligence (CDD) teams to improve KYC/AML workflows for customers and reduce customer friction.
Act as SME for OKX Card support operations — guiding offshore CS on dispute handling, chargeback processes, and cardholder issue resolution in line with card program compliance requirements.
Work closely with Product and Marketing teams to proactively inform CS of upcoming campaigns, changes, or product launches that may drive ticket volume.
Identify operational pain points in the customer journey and work cross-functionally to resolve or escalate them.
Develop SOPs, quick guides, and training materials to help offshore agents respond more effectively to users.
Track key CS metrics such as resolution time, CSAT, and escalation volume to measure success and identify improvement areas.
If the business moves toward a local CS team in the future, help scope, plan, and build this function from the ground up.
What We Look For In You
Experience & Industry Knowledge
5+ years of experience in customer operations, customer experience, or support leadership, ideally within fintech, crypto, or financial services.
Solid understanding of US financial regulation, consumer protection expectations, and AML/KYC processes.
Experience working with or leading offshore support teams in a high-growth or regulated environment.
Exposure to customer-centric operations functions — blending support, risk, compliance, and product feedback loops.
Skills & Competencies
Strong leadership and coaching ability, with a focus on raising offshore team performance without direct line management.
Excellent stakeholder management skills — ability to work across compliance, product, marketing, and support teams.
Operationally minded — you're a problem-solver who can turn user pain points into action plans.
Process-driven — capable of designing and implementing SOPs and knowledge base content.
Excellent communicator — able to distill regulatory complexity into practical CS guidance.
Analytical — confident using data and KPIs to improve customer outcomes and support operations.
Perks &
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Singapore, Singapore
OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
As OKX US continues to grow, we are looking for a Support Operations Lead to join our Business Management team, with a focus on leading and coaching our global Customer Support (CS) function to better serve OKX users. Rather than being a direct member of the CS team, you’ll work alongside Operations, Compliance, Product, and Marketing stakeholders to uplift the quality, efficiency, and regulatory compliance of our offshore CS agents.
You’ll act as a subject matter expert (SME) for all things within the customer support experience — helping offshore agents understand local customer expectations, regulations, and how to handle issues with care and accuracy. This is a strategic and high-impact role, laying the groundwork for improved CS experience and potentially a local team in the future.
What You’ll Be Doing
Represent the voice of the customer within the business and act as SME for support needs, regulations, and expectations.
Coach and guide offshore CS teams to improve handling of tickets, especially regulatory-sensitive cases (e.g., scam/fraud, ID verification).
Partner with local Compliance, Operations, and Legal to ensure offshore CS agents are trained and updated on local regulatory requirements.
Manage high-priority and escalated customer cases in collaboration with offshore agents and local teams.
Liaise with Customer Due Diligence (CDD) teams to improve KYC/AML workflows for customers and reduce customer friction.
Act as SME for OKX Card support operations — guiding offshore CS on dispute handling, chargeback processes, and cardholder issue resolution in line with card program compliance requirements.
Work closely with Product and Marketing teams to proactively inform CS of upcoming campaigns, changes, or product launches that may drive ticket volume.
Identify operational pain points in the customer journey and work cross-functionally to resolve or escalate them.
Develop SOPs, quick guides, and training materials to help offshore agents respond more effectively to users.
Track key CS metrics such as resolution time, CSAT, and escalation volume to measure success and identify improvement areas.
If the business moves toward a local CS team in the future, help scope, plan, and build this function from the ground up.
What We Look For In You
Experience & Industry Knowledge
5+ years of experience in customer operations, customer experience, or support leadership, ideally within fintech, crypto, or financial services.
Solid understanding of US financial regulation, consumer protection expectations, and AML/KYC processes.
Experience working with or leading offshore support teams in a high-growth or regulated environment.
Exposure to customer-centric operations functions — blending support, risk, compliance, and product feedback loops.
Skills & Competencies
Strong leadership and coaching ability, with a focus on raising offshore team performance without direct line management.
Excellent stakeholder management skills — ability to work across compliance, product, marketing, and support teams.
Operationally minded — you're a problem-solver who can turn user pain points into action plans.
Process-driven — capable of designing and implementing SOPs and knowledge base content.
Excellent communicator — able to distill regulatory complexity into practical CS guidance.
Analytical — confident using data and KPIs to improve customer outcomes and support operations.
Perks &
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Tas-Sliema, Malta; Sofia, Bulgaria; London, United Kingdom
Workplace: hybrid
EveryMatrix
is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to
300 customers worldwide.
But that's not all! We're not just about numbers,
we're about people
. With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we're all united by our love for innovation and teamwork.
Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.
We are looking for a skilled and highly driven Senior Casino Account Manager on Malta!
About the job:
In this role, you will be responsible for managing and growing strategic operator relationships, ensuring clients maximize the value of our casino portfolio while driving revenue growth, retention, and long-term partnerships. You will work closely with operators to develop commercial strategies, optimize game performance, coordinate successful game launches, and identify new business opportunities. You will collaborate cross-functionally with Product, Sales, Integrations, Compliance, Legal, Vendor Management teams to deliver an exceptional customer experience. This is an ideal opportunity for someone with a strong background in iGaming, outstanding relationship management skills, and a passion for delivering measurable business results.
Key Responsibilities:
Manage a portfolio of strategic casino operator accounts, acting as the primary commercial point of contact.
Build and maintain long-term relationships with key stakeholders across client organizations.
Develop account strategies to drive revenue growth, player engagement, and market expansion.
Identify upselling and cross-selling opportunities across the casino product portfolio (Engage Suite Products and 3rd party Casino Products).
Monitor account performance using commercial and operational KPIs, providing data-driven recommendations to improve results.
Coordinate the successful launch of new games, promotional campaigns, and product features.
Conduct regular business reviews with clients, presenting performance insights and strategic vendor recommendations.
Resolve commercial and operational issues proactively while maintaining high levels of customer satisfaction.
Monitor market trends, competitor activity, and regulatory developments to identify new opportunities.
Represent the company at industry conferences, client meetings, and networking events when required.
Mentor junior account managers and contribute to best practices within the Casino Commercial team.
Requirements:
Essential 5+ years of experience in Account Management, Commercial Management, within the iGaming industry.
Strong understanding of online casino products, game content, player behavior, and operator business models.
Proven track record of managing high-value B2B accounts and delivering commercial growth.
Excellent relationship-building, negotiation, and stakeholder management skills.
Strong commercial acumen with the ability to interpret data and translate insights into business opportunities.
Experience working with commercial reporting tools.
Strong communication and presentation skills.
Ability to manage multiple priorities in a fast-paced, international environment. Willingness to travel internationally when required.
Preferred Experience working for a platform provider, aggregator.
Knowledge of regulated iGaming markets and compliance requirements.
Experience launching casino content, promotional tools, or gamification features. Familiarity with BI tools such as Power BI.
Additional European language skills are advantageous.
Key Competencies
:
Strategic relationship management
Commercial negotiation
Revenue growth and account development
Customer success
Analytical thinking
Problem solving Influencing and stakeholder management
Presentation and communication
Planning and organization
Collaboration and teamwork
Adaptability and resilience
Success in this role will be measured by:
Revenue growth across managed accounts.
Client retention and satisfaction.
Successful delivery of game launches and commercial initiatives.
Growth in wallet share and cross-selling opportunities.
Achievement of commercial KPIs and revenue targets.
Strong internal collaboration and operational excellence.
Here's what we offer:
Start with a competitive number of annual leave days, increasing as you grow with us.
Private Medical Subscription.
3 sick leave days per year, no doctor's note required.
Access to online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.
Gym membership.
Meal allowance.
Support for New Parents:
21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.
Our office perks include parking, on-site massages, and frequent team-building activities in various locations. And did we mention our amazing office space complete with its own pool?
At
EveryMatrix,
we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!
EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.
Location: Bulgaria
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
We are looking for a motivated and proactive Business Development Representative to join our Sales Team and support Xometry’s growth across international markets. In this role, you will develop new business opportunities, manage customer relationships, and build long-term partnerships with small and medium-sized businesses across industries such as mechanical engineering, robotics, infrastructure, furniture manufacturing, and more.
This is an excellent opportunity for someone with strong communication skills, a commercial mindset, and the ambition to grow within a fast-paced international environment.
How You’ll Contribute:
Develop and expand the customer base through proactive outbound sales activities and inbound lead management
Achieve established sales plans and individual KPIs
Handle incoming customer requests promptly and professionally
Maintain effective communication with customers through calls, emails, online meetings, and messaging platforms
Maintain accurate and high-quality customer data in Salesforce
Support customers with account usage, request submissions, and order placement
Monitor and follow up on customer payments
Maintain long-term relationships with existing customers while identifying upselling opportunities
Identify and unlock new business opportunities through assigned and acquired customer accounts
Represent Xometry professionally in communication with customers across various industries
What You’ll Bring to Xometry:
Experience: First experience in sales, business development, customer success, or account management
Language Skills: Fluent Danish or Norwegian and English is mandatory
Communication: Strong interpersonal and communication skills with the ability to build trust, negotiate, and achieve results
Commercial Mindset: Ability to identify business opportunities, achieve sales targets, and contribute to a healthy sales pipeline
Technical Mindset: Ability to quickly understand product specifics and communicate them effectively to customers
Customer Focus: Strong social intelligence, empathy, and a customer-oriented communication style
Personal Qualities: High level of responsibility, flexibility, determination, and motivation to grow
International Experience: Experience living abroad is considered an advantage
Location: Candidates must be located in Bulgaria
#LI-Remote
#Promoted
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please read our
privacy policy
here.
Location: AU: Sydney (45 Clarence St)
Workplace: Hybrid
Xero's Strategy & Operations team partners across the business to shape long term direction, drive critical decision making and translate strategy into execution. We're looking for a Senior Manager, Strategy & Operations to lead Xero's internal AI transformation and deliver high impact strategic programs across the business - someone who moves comfortably between big picture thinking and hands on delivery.
As an individual contributor, you'll scope opportunities, build business cases and drive design and implementation across some of Xero's most consequential AI initiatives, connecting the dots between company wide efforts so they add up to something cohesive. You'll coordinate across technical and non-technical stakeholders, close alignment gaps, and keep momentum going - all while building the credibility and influence to get things done without relying on authority.
The team & how they connect
The team sits at the centre of how Xero plans and executes, designing the systems that help other teams do their best work. They partner closely with leaders across the business to structure ambiguous problems into clear recommendations, then stay close to delivery to make sure those recommendations land. It's a small, tight knit group that works collaboratively across functions.
Initially, the role will focus on
- Leading strategic work streams supporting Xero's internal AI transformation, from scoping through to stabilization and adoption
- Translating AI ambitions into clear scope, requirements and delivery plans with measurable outcomes
- Structuring ambiguous business problems into sharp questions and well reasoned recommendations for senior audiences
- Building business cases and bringing commercial judgement to trade offs and investment decisions
Where and how you can work
This role is based in our Melbourne or Sydney office working in a hybrid model that combines in office collaboration with the flexibility to work from home. Our boost days bring the team together in person for connection and collaborative work, with the rest of the week flexible to suit how you work best.
Here are some of the things we're looking for, for this role
- Experience at top-tier consulting firm highly preferred; or, comparable experience in strategy, operations, transformation, and/or related roles within a global technology or SaaS environment.
- You've led complex, multi stakeholder programs end to end, from problem definition through to delivery
- Structured, rigorous thinking comes naturally to you, and you can frame ambiguous problems into credible analyses and clear recommendations
- You bring a background in operating model and technology transformation, along with experience and/or aptitude in AI strategy or AI enabled ways of working
- You model an AI builder mindset for reimagining workflows, actively building your own AI fluency, and rapidly experimenting
- Strong financial and commercial acumen underpins how you build and interrogate business cases
- Your written and verbal communication is polished and precise, with deliverables that rarely need heavy editing
- You enjoy developing others, whether that's mentoring, giving candid feedback or building team capability
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Location: AU: Melbourne: (260 Burwood Rd)
Workplace: Hybrid
Xero's Strategy & Operations team partners across the business to shape long term direction, drive critical decision making and translate strategy into execution. We're looking for a Senior Manager, Strategy & Operations to lead Xero's internal AI transformation and deliver high impact strategic programs across the business - someone who moves comfortably between big picture thinking and hands on delivery.
As an individual contributor, you'll scope opportunities, build business cases and drive design and implementation across some of Xero's most consequential AI initiatives, connecting the dots between company wide efforts so they add up to something cohesive. You'll coordinate across technical and non-technical stakeholders, close alignment gaps, and keep momentum going - all while building the credibility and influence to get things done without relying on authority.
The team & how they connect
The team sits at the centre of how Xero plans and executes, designing the systems that help other teams do their best work. They partner closely with leaders across the business to structure ambiguous problems into clear recommendations, then stay close to delivery to make sure those recommendations land. It's a small, tight knit group that works collaboratively across functions.
Initially, the role will focus on
- Leading strategic work streams supporting Xero's internal AI transformation, from scoping through to stabilization and adoption
- Translating AI ambitions into clear scope, requirements and delivery plans with measurable outcomes
- Structuring ambiguous business problems into sharp questions and well reasoned recommendations for senior audiences
- Building business cases and bringing commercial judgement to trade offs and investment decisions
Where and how you can work
This role is based in our Melbourne or Sydney office working in a hybrid model that combines in office collaboration with the flexibility to work from home. Our boost days bring the team together in person for connection and collaborative work, with the rest of the week flexible to suit how you work best.
Here are some of the things we're looking for, for this role
- Experience at top-tier consulting firm highly preferred; or, comparable experience in strategy, operations, transformation, and/or related roles within a global technology or SaaS environment.
- You've led complex, multi stakeholder programs end to end, from problem definition through to delivery
- Structured, rigorous thinking comes naturally to you, and you can frame ambiguous problems into credible analyses and clear recommendations
- You bring a background in operating model and technology transformation, along with experience and/or aptitude in AI strategy or AI enabled ways of working
- You model an AI builder mindset for reimagining workflows, actively building your own AI fluency, and rapidly experimenting
- Strong financial and commercial acumen underpins how you build and interrogate business cases
- Your written and verbal communication is polished and precise, with deliverables that rarely need heavy editing
- You enjoy developing others, whether that's mentoring, giving candid feedback or building team capability
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Location: Sofia, Bulgaria
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
In this role, you will provide technical leadership to the engineering and sourcing teams, ensuring accurate manufacturing cost assessments and high-quality quotations. You will act as the primary technical expert for complex parts and critical commercial opportunities, support customer and manufacturing partner discussions, and help engineers develop their technical expertise.
This position combines strong mechanical and manufacturing engineering knowledge with sound technical judgment, leadership, and communication skills.
How You’ll Contribute:
Provide technical leadership and guidance to engineers involved in sourcing, cost estimation, and quoting
Act as the primary technical expert for complex projects and critical commercial opportunities
Review CAD models and technical drawings to assess manufacturing complexity, feasibility, and production requirements
Guide the selection of manufacturing processes, materials, and post-processing methods
Review and validate the technical content of quotations, including manufacturing assumptions, cost calculations, and specifications
Lead technical discussions with customers and manufacturing partners to clarify requirements, resolve challenges, and align on feasible solutions
Oversee the assignment of technical tags and ensure consistent categorization of parts by process, material, and complexity
Support the team in prioritizing complex requests and resolving technical escalations
Mentor junior engineers, share manufacturing knowledge, and provide constructive feedback on their assessments
Improve technical review practices, quoting consistency, and collaboration between Engineering, Sourcing, and Sales
What You’ll Bring to Xometry:
Education:
Higher technical education in Mechanical Engineering, Manufacturing Engineering, or a related field
Manufacturing Experience:
Proven experience in a manufacturing environment involving complex parts, components, or products
Leadership Experience:
Previous experience as a technical lead, lead engineer, or senior engineer providing guidance to others
Technical Expertise:
Strong knowledge of machining and fabrication processes, including CNC turning and milling, sheet metal processing, cutting, and welding
Cost Estimation:
Experience assessing manufacturing costs, including materials, machining time, tooling, and post-processing
Drawing & CAD Interpretation:
Ability to review 3D CAD models and 2D technical drawings, identify manufacturing challenges, and evaluate proposed solutions
Technical Judgment:
Ability to validate quotations, identify missing information, and explain technical assumptions clearly
Language:
English proficiency at B1–B2 level
Communication:
Ability to lead technical discussions with customers, manufacturing partners, and internal teams
Mentoring:
Ability to support engineers’ development through practical guidance and knowledge sharing
Prioritization:
Ability to remain effective under pressure and manage multiple requests and competing priorities
What We Offer:
Fully remote work at first, later in
Sofia
- hybrid (3 days from office) once the office is opened
Flexible schedule:
Plan your working day around collaboration with teams in the US Eastern Time Zone
Technical ownership:
Take the lead on complex manufacturing challenges and help shape technical decisions
Leadership impact:
Mentor engineers, share your expertise, and improve the way the team works
International collaboration:
Work with colleagues, customers, and manufacturing partners across markets
Company-provided equipment:
laptop
Holiday calendar:
EU or local holidays, depending on your location
Holiday Calendar:
EU or local holiday calendar
#LI-Remote
#Promoted
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please read our
privacy policy
here.
Location: Bulgaria
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
We are looking for a motivated and proactive Business Development Representative to join our Sales Team and support Xometry’s growth across international markets. In this role, you will develop new business opportunities, manage customer relationships, and build long-term partnerships with small and medium-sized businesses across industries such as mechanical engineering, robotics, infrastructure, furniture manufacturing, and more.
This is an excellent opportunity for someone with strong communication skills, a commercial mindset, and the ambition to grow within a fast-paced international environment.
How You’ll Contribute:
Develop and expand the customer base through proactive outbound sales activities and inbound lead management
Achieve established sales plans and individual KPIs
Handle incoming customer requests promptly and professionally
Maintain effective communication with customers through calls, emails, online meetings, and messaging platforms
Maintain accurate and high-quality customer data in Salesforce
Support customers with account usage, request submissions, and order placement
Monitor and follow up on customer payments
Maintain long-term relationships with existing customers while identifying upselling opportunities
Identify and unlock new business opportunities through assigned and acquired customer accounts
Represent Xometry professionally in communication with customers across various industries
What You’ll Bring to Xometry:
Experience: First experience in sales, business development, customer success, or account management
Language Skills: Fluent French and English is mandatory
Communication: Strong interpersonal and communication skills with the ability to build trust, negotiate, and achieve results
Commercial Mindset: Ability to identify business opportunities, achieve sales targets, and contribute to a healthy sales pipeline
Technical Mindset: Ability to quickly understand product specifics and communicate them effectively to customers
Customer Focus: Strong social intelligence, empathy, and a customer-oriented communication style
Personal Qualities: High level of responsibility, flexibility, determination, and motivation to grow
International Experience: Experience living abroad is considered an advantage
Location: Candidates must be located in Bulgaria
The estimated base salary range for new hires into this role is [INSERT RANGE AND CURRENCY] annually + unlimited commission depending on factors such as job-related skills, relevant experience, and location. We also offer full-time remote work; a corporate laptop and corporate IP telephony; structured onboarding covering all tools, systems, and processes; an international and supportive team environment; career growth and development opportunities within a fast-growing global company; a flexible and dynamic work culture with fast decision-making; regular well-being initiatives and global charity projects; and team meetings and company events from time to time.
#LI-Remote
#Promoted
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please read our
privacy policy
here.
Location: Bulgaria
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
We are looking for a motivated and proactive Business Development Representative to join our Sales Team and support Xometry’s growth across international markets. In this role, you will develop new business opportunities, manage customer relationships, and build long-term partnerships with small and medium-sized businesses across industries such as mechanical engineering, robotics, infrastructure, furniture manufacturing, and more.
This is an excellent opportunity for someone with strong communication skills, a commercial mindset, and the ambition to grow within a fast-paced international environment.
How You’ll Contribute:
Develop and expand the customer base through proactive outbound sales activities and inbound lead management
Achieve established sales plans and individual KPIs
Handle incoming customer requests promptly and professionally
Maintain effective communication with customers through calls, emails, online meetings, and messaging platforms
Maintain accurate and high-quality customer data in Salesforce
Support customers with account usage, request submissions, and order placement
Monitor and follow up on customer payments
Maintain long-term relationships with existing customers while identifying upselling opportunities
Identify and unlock new business opportunities through assigned and acquired customer accounts
Represent Xometry professionally in communication with customers across various industries
What You’ll Bring to Xometry:
Experience: First experience in sales, business development, customer success, or account management
Language Skills: Fluent Spanish and English is mandatory
Communication: Strong interpersonal and communication skills with the ability to build trust, negotiate, and achieve results
Commercial Mindset: Ability to identify business opportunities, achieve sales targets, and contribute to a healthy sales pipeline
Technical Mindset: Ability to quickly understand product specifics and communicate them effectively to customers
Customer Focus: Strong social intelligence, empathy, and a customer-oriented communication style
Personal Qualities: High level of responsibility, flexibility, determination, and motivation to grow
International Experience: Experience living abroad is considered an advantage
Location: Candidates must be located in Bulgaria
#LI-Remote
#Promoted
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please read our
privacy policy
here.
Location: Berlin, Germany
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Wolt is looking for a Senior Software Engineer (Front-end-leaning) to join our Operations Foundations team. The team sits within the DoorDash Client and AI Development group and is responsible for the foundation that hundreds of engineers across Wolt, DoorDash, and Deliveroo rely on to build internal operations tools. Our platform hosts 250+ micro-frontends (MFEs) used to operate every part of the business.
Our team is focused on building a scalable, reliable, and high-quality internal tooling platform that supports Wolt, DoorDash, and Deliveroo’s operations and business.
The team plays an important role in improving how engineers build, test, and ship software across the organization, with a strong emphasis on reusable libraries, micro-frontend architecture, and agentic development: building the platform where AI agents can take changes from task to merged PR safely and reliably without lowering the quality bar.
Currently, we are focused on unifying our frontend platforms, evolving shared components and library development, improving developer productivity, and enabling teams to deliver more independently through better architecture and tooling.
It’s an exciting time to join because the team has strong ownership and a broad technical impact.
We’re looking for a Senior Software Engineer who can take ownership of complex technical initiatives across both frontend and sometimes backend and infra domains. In this role, you’ll work primarily with TypeScript, React, Node.js, CI/CD pipelines (GitHub Actions, Buildkite), and MFE architecture to build scalable, maintainable solutions that support multiple product teams and business areas.
Success in this role means becoming a trusted technical owner who consistently delivers reliable solutions and helps the team execute more effectively. Six months into the role, we’d expect you to be independently leading technical initiatives and contributing meaningfully to architecture and delivery planning.
This role offers the opportunity to solve challenging engineering problems with visible impact across the business. It’s especially exciting for someone who enjoys combining product engineering with platform thinking, improving developer workflows, and building systems that scale across teams and domains.
What you’ll be doing
Owning the Foundation:
the runtime, build, deployment, and developer experience that 250+ MFEs and hundreds of engineers depend on every day.
Evolving Our Micro-Frontend Architecture
: improve composition, isolation, and shared dependency strategies so feature teams can move fast.
Product and Planning:
Independently drive projects from idea to production: breaking down ambiguous problems into clear technical plans, estimating delivery, identifying risks early, and delivering high-quality solutions in a timely manner.
Supporting Engineering Excellence
: Champion best practices, raise the bar for code quality, and turn lessons learned into platform improvements.
Long-Term Thinking:
Balance short-term feature unblockers with the long-term health, security, and maintainability of the platform.
Agentic Development:
Build the foundations that let AI agents work autonomously on our platform, including agent instructions, reusable skills, tool integrations, guardrails, and the automated checks that make agent-authored changes safe to ship.
AI Fluency:
Work agent-first in your own day-to-day: delegate implementation to agents, and focus your judgment on direction, architecture, and verifying outcomes.
📍This role can be based in our
Berlin
tech hub. Read more about our hybrid setup
here
.
Feel free to check out the
Wolt Tech Blog
for more insight into our culture and technology.
Our humble expectations
Proven expertise in building production frontend applications using TypeScript and React.
Solid backend knowledge, comfortable owning and operating Node.js services that support frontend infrastructure.
Strong knowledge of frontend build tools, bundlers, and module systems, and the ability to evolve them as the platform grows.
Track record of diagnosing and resolving complex performance, reliability, or DX issues in large frontend codebases.
Experience driving technical initiatives across multiple engineering teams and stakeholders.
Strong stakeholder management skills: aligning priorities, managing expectations, and communicating trade-offs clearly with partner teams and leadership.
Strong communication skills and a collaborative, platform-mindset approach to working with feature teams.
Strong documentation skills, including experience writing RFCs or ADRs.
Nice to Haves
Experience with micro-frontend architecture.
Frontend platform engineering experience.
Experience building shared component libraries used by many product teams.
Hands-on experience with CI/CD pipelines, deployment processes, and cloud infrastructure for frontend workloads.
Experience or interest in observability and reliability (SRE).
Experience building tooling or workflows for autonomous AI coding agents (e.g., agent instructions, skills, MCP servers, or evaluating agent-generated code).
What’s in it for you
Impact:
Build and shape the platform that thousands of people depend on.
Scale:
Work on real platform problems behind 250+ MFEs with hundreds of monthly contributors.
Collaboration:
Partner with talented engineers, designers, and operators across companies to make their daily work faster and better.
Growth:
Take on deep technical challenges across frontend architecture, agentic development, DX, and improving engineering efficiency.
Culture:
Be part of a diverse, open-minded team that values creativity, autonomy, and continuous learning.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at
Recruitment Scam Awareness - DoorDash
.
Location: Kazakhstan, Georgia, Serbia
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
In this role, you will provide technical leadership to the engineering and sourcing teams, ensuring accurate manufacturing cost assessments and high-quality quotations. You will act as the primary technical expert for complex parts and critical commercial opportunities, support customer and manufacturing partner discussions, and help engineers develop their technical expertise.
This position combines strong mechanical and manufacturing engineering knowledge with sound technical judgment, leadership, and communication skills.
How You’ll Contribute:
Provide technical leadership and guidance to engineers involved in sourcing, cost estimation, and quoting
Act as the primary technical expert for complex projects and critical commercial opportunities
Review CAD models and technical drawings to assess manufacturing complexity, feasibility, and production requirements
Guide the selection of manufacturing processes, materials, and post-processing methods
Review and validate the technical content of quotations, including manufacturing assumptions, cost calculations, and specifications
Lead technical discussions with customers and manufacturing partners to clarify requirements, resolve challenges, and align on feasible solutions
Oversee the assignment of technical tags and ensure consistent categorization of parts by process, material, and complexity
Support the team in prioritizing complex requests and resolving technical escalations
Mentor junior engineers, share manufacturing knowledge, and provide constructive feedback on their assessments
Improve technical review practices, quoting consistency, and collaboration between Engineering, Sourcing, and Sales
What You’ll Bring to Xometry:
Education:
Higher technical education in Mechanical Engineering, Manufacturing Engineering, or a related field
Manufacturing Experience:
Proven experience in a manufacturing environment involving complex parts, components, or products
Leadership Experience:
Previous experience as a technical lead, lead engineer, or senior engineer providing guidance to others
Technical Expertise:
Strong knowledge of machining and fabrication processes, including CNC turning and milling, sheet metal processing, cutting, and welding
Cost Estimation:
Experience assessing manufacturing costs, including materials, machining time, tooling, and post-processing
Drawing & CAD Interpretation:
Ability to review 3D CAD models and 2D technical drawings, identify manufacturing challenges, and evaluate proposed solutions
Technical Judgment:
Ability to validate quotations, identify missing information, and explain technical assumptions clearly
Language:
English proficiency at B1–B2 level
Communication:
Ability to lead technical discussions with customers, manufacturing partners, and internal teams
Mentoring:
Ability to support engineers’ development through practical guidance and knowledge sharing
Prioritization:
Ability to remain effective under pressure and manage multiple requests and competing priorities
What We Offer:
Fully remote work:
Work from your home office without a daily commute
Flexible schedule:
Plan your working day around collaboration with teams in the US Eastern Time Zone
Technical ownership:
Take the lead on complex manufacturing challenges and help shape technical decisions
Leadership impact:
Mentor engineers, share your expertise, and improve the way the team works
International collaboration:
Work with colleagues, customers, and manufacturing partners across markets
Company-provided equipment:
laptop
Holiday calendar:
EU or local holidays, depending on your location
Holiday Calendar:
EU or local holiday calendar
#LI-Remote
#Promoted
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please read our
privacy policy
here.
Location: Bulgaria
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
We are looking for a motivated and proactive Business Development Representative to join our Sales Team and support Xometry’s growth across international markets. In this role, you will develop new business opportunities, manage customer relationships, and build long-term partnerships with small and medium-sized businesses across industries such as mechanical engineering, robotics, infrastructure, furniture manufacturing, and more.
This is an excellent opportunity for someone with strong communication skills, a commercial mindset, and the ambition to grow within a fast-paced international environment.
How You’ll Contribute:
Develop and expand the customer base through proactive outbound sales activities and inbound lead management
Achieve established sales plans and individual KPIs
Handle incoming customer requests promptly and professionally
Maintain effective communication with customers through calls, emails, online meetings, and messaging platforms
Maintain accurate and high-quality customer data in Salesforce
Support customers with account usage, request submissions, and order placement
Monitor and follow up on customer payments
Maintain long-term relationships with existing customers while identifying upselling opportunities
Identify and unlock new business opportunities through assigned and acquired customer accounts
Represent Xometry professionally in communication with customers across various industries
What You’ll Bring to Xometry:
Experience: First experience in sales, business development, customer success, or account management
Language Skills: Fluent Italian and English is mandatory
Communication: Strong interpersonal and communication skills with the ability to build trust, negotiate, and achieve results
Commercial Mindset: Ability to identify business opportunities, achieve sales targets, and contribute to a healthy sales pipeline
Technical Mindset: Ability to quickly understand product specifics and communicate them effectively to customers
Customer Focus: Strong social intelligence, empathy, and a customer-oriented communication style
Personal Qualities: High level of responsibility, flexibility, determination, and motivation to grow
International Experience: Experience living abroad is considered an advantage
Location: Candidates must be located in Bulgaria
#LI-Remote
#Promoted
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please read our
privacy policy
here.
About Airship: Airship is a technology company providing a platform for managing omnichannel customer experience, trusted by leading brands like Alaska Airlines, BBC, and The Home Depot. Their platform enables seamless, unified customer experiences across multiple channels including apps, websites, email, SMS, and wallets, using a no-code, AI-powered system designed for non-technical teams.
About the Role: As a Backend Java Engineer, you will design, develop, and support distributed systems that combine scale with high reliability. You will work on low-latency services processing continuous event streams and supporting analytical workloads across terabytes of data. The backend infrastructure runs on Google Cloud Platform, using Java-based microservices and SQL and NoSQL databases. You will join a core engineering team shaping Airship’s technical foundations and engineering practices.
Tasks:
— Design data schemas and take ownership of data semantics
— Maintain, improve, and scale Java APIs and distributed services
— Investigate performance issues using server metrics, application data, and system behavior
— Improve reliability, testability, and maintainability of backend systems
— Partner with product and engineering teams on technical design and implementation
— Help define technical standards across teams
— Lead and own large-scale releases and technical projects
— Use AI as a technical assistant to draft development plans and investigate problems or bugs
— Critically assess AI-generated suggestions for accuracy, security, and suitability
Requirements:
— At least three years of experience designing, operating, and maintaining distributed systems
— Professional fluency in spoken and written French (required)
— Strong Java development skills
— Experience with unit testing, code reviews, documentation, and Git-based version control
— Experience leading significant releases or technical projects
— Familiarity with continuous integration and continuous delivery practices
— Strong written and verbal communication skills
— Collaborative and pragmatic approach to software development
— Commitment to building reliable, maintainable, and testable systems
Preferred:
— Experience troubleshooting and improving JVM performance
— Experience with Google Cloud Platform
— Knowledge of distributed NoSQL databases or key-value stores
— Strong Linux administration fundamentals
Work Location & Travel Requirements:
— Remote work allowed, specifically candidates must live in France or the United Kingdom and have the existing right to work there
— Up to 10% travel may be required based on business needs or manager requests
Compensation:
— Starting pay varies based on skills, experience, market demands, and location
— All offers include stock options
Benefits & Perks:
— Medical insurance options for employees and dependents
— Flexible time off, paid holidays, parental leave, and volunteer time off
— Employer-subsidized mental health and wellness programs
— Digital-first work environment with monthly stipend for remote work
— Mentorship and growth opportunities
AI in Recruiting:
— AI tools are used as decision-support only
— Human review of AI-generated recommendations is conducted
— No applicant is rejected solely based on AI output
— Candidates may request human review or opt out of AI evaluation
Hiring Commitment:
— Airship is committed to diversity and equal employment opportunities
— Employment decisions are made irrespective of protected characteristics
— Fair Chance laws compliance for applicants with criminal histories
Candidates affirm the truthfulness of their application and understand that false information may lead to dismissal.
Location: Remote
Workplace: Remote
About Eneba
At Eneba, we’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports close to 20m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers.
ABOUT YOUR TEAM
Our Customer Support operation is scaling and becoming more automated. As our first dedicated Customer Support Data Analytics Engineer, you’ll sit in Operations and work hand in hand with the Customer Support team, the Head of Operations, Product, Engineering, Payments and Risk. You’ll explain why customers contact us, measure what self-service and automation actually resolve, and help the team decide what to fix first based on evidence.
You’ll work with Databricks (SQL), Kustomer, QuickSight, Mixpanel, Jira and Slack, on top of an internal data layer with Claude integrated. Current focus: AI and automation in support, and building and optimising our support metric stack.
RESPONSIBILITIES
- Reusable data models: Build and maintain dbt models on Databricks across bronze, silver and gold layers, with tests, column documentation and incremental logic, so the next person can build on them.
- Data mapping and feasibility: Know what data we have, what is missing and how it connects. Join sources that were never designed to be joined, audit contact tagging so reporting stays reliable, and judge early whether a requested metric is buildable. If it isn’t, say exactly which data is missing and what it would take to get it.
- Metric design: Turn vague requests from the Customer Support team into exact metric definitions, such as repeat contact, automated deflection rate and cost per contact, and prove each one against raw data before it ships.
- Dashboards and reporting: Build dashboards end to end in QuickSight and Omni (datasets, calculated fields, filters). Deliver weekly support performance packs with actionable insights and thresholds for ops managers and leadership.
- Daily operations pulse: Monitor volumes, backlog, SLAs and CSAT to flag spikes early. Investigate “this number looks wrong” cases by tracing a visual back through the model to the source table.
- Contact-driver and feedback analysis: Identify why customers contact us by product, spot growing issues, and analyse QA and customer feedback to surface coaching themes and process gaps.
- Automation and self-service: Measure how well AI, bots and help content resolve issues, including repeat contacts and CSAT.
- Root-cause partnership: Partner with Product, Payments and Risk to quantify the impact of issues and track fixes.
- Planning input: Help forecast contact volume and capacity needs.
REQUIREMENTS
- 3+ years of experience as a Data Analytics Engineer in Customer Support, contact-centre or CX environments.
- Strong SQL, dbt and hands-on experience with BI and reporting tools (we use QuickSight; Power BI, Looker or similar is fine).
- Solid knowledge of customer support metrics and contact-driver analysis: CSAT, FCR, handling time, repeat contact, deflection.
- Ability to turn insights into operational changes with non-technical stakeholders.
- Curiosity about why customers get in touch and what would stop the issue from happening again. You care more about changing outcomes than producing dashboards.
- Good written and spoken English (proficiency preferred).
NICE TO HAVE
- Python or text analytics on ticket data.
- Experience with a support CRM’s data
- Forecasting experience.
- Experience evaluating chatbots or AI agents.
- Background in digital goods or gaming.
What it’s like to work at Eneba
*Opportunity to join our Employee Stock Options program.
*Opportunity to help scale a unique product.
*Various bonus systems: performance-based, referral, additional paid leave, personal learning budget.
*Paid volunteering opportunities.
*Work location of your choice: office, remote, opportunity to work and travel.
*Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.
*Please attach CV's in English.
*To find out about how we handle your personal data, make sure to check out our Candidate Privacy Notice https://www.eneba.com/candidate-privacy-notice
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