Location: Paris; London
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
THE ROLE
As a Research Engineer on the Latency & Throughput team, you will push the frontier of LLM inference by researching and prototyping techniques that reduce latency and increase throughput — from speculative decoding and quantization to KV compression and new attention variants. The team sits at the intersection of research and production: you will take ideas from recent literature, form hypotheses, run experiments, and ship the techniques that prove out into our serving stack.
This role sits between our inference engineers, who own the production serving stack, and our research scientists, who focus on paper-level contributions. You will be more science-focused than a pure engineer: you are expected to generate new ideas, keep up with the state of the art, and implement proof-of-concepts that bridge the gap between academic results and production impact. Some techniques you explore will be lossy or require integration into training — retraining models, tuning architectures, or training auxiliary models to improve inference.
You will work closely with the Inference Foundation and Kernels teams, who turn your validated techniques into production recipes, and with pretraining and RL teams when your work touches model training. Success is measured by demonstrated latency or throughput gains, first at small scale, then adopted in production.
What You Will Do
- Research and prototype inference techniques — speculative decoding, quantization, KV compression, watermarking, and new model architectures — by reading recent literature and forming testable hypotheses.
- Design and run experiments to validate or refute ideas, iterating quickly on small-scale setups before proposing production integration. Demonstrate clear latency or throughput gains without unacceptable quality loss.
- Collaborate with the Inference Foundation team to integrate validated techniques into the vLLM-based serving stack.
- Partner with pretraining and RL teams when techniques require co-training, retraining, or training auxiliary models to improve inference.
Build the right tooling and validation platforms to facilitate AI-driven inference research.
What We're Looking For
- A strong ML background with solid knowledge of LLM training techniques — architecture, tokenization, fine-tuning, and evaluation.
- Hands-on experience with Python and PyTorch; you write clean, experimental code and iterate fast. JAX is acceptable with strong Python proficiency. C++ and Rust are not required, CUDA and GPU knowledge is expected but hands-on experience is not required.
- Research experience of some form: a thesis, publications, a dedicated research project, or efficiency-oriented work in a lab or industry research setting. A PhD is not required, but we are looking for genuine research depth.
- A track record of conducting experiments: forming hypotheses, designing controlled comparisons, and drawing clear conclusions from results.
- Familiarity with the state of the art in LLM inference — you know what has been tried, what works, and where the open problems are.
- Self-starter, low-ego, and collaborative. You are comfortable with ambiguity, negative results, and are eager to take matters into your own hands.
- Inference or serving experience is a plus, not a requirement. Prior work with vLLM, production LLM deployments, or serving systems will help you ramp up faster.
Location and Remote
This role is based in our Paris or London offices (hybrid). We will prioritize candidates who reside in the Paris area or are open to relocating. We strongly believe in the value of in-person collaboration to foster strong relationships and seamless communication within our team. For senior profiles, we will also consider remote candidates based in France. In that case, we ask all new hires to visit our Paris office:
- For the first week of their onboarding (accommodation and travel covered)
- Then at least 3 days per month
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Paris; London; For senior profiles, we will also consider remote candidates based in France; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
Location: Remote
Workplace: Remote
ABOUT YOUR TEAM
We are the Marketing Team. We are driving growth in a sustainable way with the aim to become the leading marketplace for gamers. We obsess over merging data-driven optimisation, entertainment and creativity. We bring these together in everything we do as we build the strong, fun and trustworthy brand that is Eneba. Gamers are fast adopters, and we move even faster to create deep-rooted and long-lasting relationships with our users. We're inspired by our community and do our best to continuously deliver on the goal of bringing all local gaming communities under one global roof.
You'll lead our Off-page SEO team within Marketing - a team responsible for growing Eneba's organic visibility and brand authority across multiple international markets.
We're moving beyond traditional link acquisition. The next stage of our off-page strategy is about quality, authority and measurable business impact - from digital PR and creative link-attraction campaigns to data-led initiatives and partnerships that strengthen Eneba's position internationally.
You'll set that direction, grow the team around it and own the impact it creates.
RESPONSIBILITIES
- Set the direction and strategy for the Off-page SEO team across multiple international markets.
- Hire, structure and grow a medium-sized team across junior to senior levels, creating clear ownership and supporting development through coaching and feedback.
- Lead the team in building and scaling advanced off-page strategies, including digital PR, linkable assets and brand authority campaigns.
- Define meaningful goals and success metrics, taking accountability for team performance and prioritizing initiatives with the strongest SEO and business impact.
- Own significant off-page budgets and business cases with P&L justification, managing projects end to end with accountability for their financial performance.
- Partner with Product, Growth, Content, Localization and other teams to turn company data, products and market insights into high-impact campaigns.
- Improve the team's ways of working through experimentation, automation and AI-powered workflows.
REQUIREMENTS
- Proven experience hiring, structuring and leading SEO, off-page or digital PR teams, including managing experienced and senior specialists.
- Strong people leadership skills, including delegation, performance management, feedback and team development.
- Strong hands-on off-page SEO expertise, with experience developing strategies beyond traditional link acquisition.
- A proven track record of creating linkable assets and leading digital PR and brand authority campaigns with measurable SEO and business results.
- Strong strategic thinking, with the ability to set meaningful goals, challenge priorities and focus resources on the highest-impact opportunities.
- Experience managing significant budgets, building business cases with P&L justification and owning projects end to end.
- Excellent cross-functional collaboration skills and the ability to lead initiatives involving multiple teams and stakeholders.
- A data-driven approach to evaluating off-page performance, with a strong understanding of backlink quality and success metrics beyond link volume.
- Excellent written and spoken English.
NICE TO HAVE
- Experience running multilingual or multi-market SEO campaigns.
- A predominantly in-house SEO and leadership background.
- Experience in e-commerce, marketplaces or other large-scale consumer businesses.
- Experience using automation or AI in SEO, outreach or digital PR workflows.
WHAT IT'S LIKE TO WORK AT ENEBA
- Opportunity to join our Employee Stock Options program.
- Opportunity to help scale a unique product.
- Various bonus systems: performance-based, referral, additional paid leave, personal learning budget.
- Paid volunteering opportunities.
- Work location of your choice: office, remote, opportunity to work and travel.
- Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.
Please attach CV's in English.
To find out about how we handle your personal data, make sure to check out our Candidate Privacy Notice https://www.eneba.com/candidate-privacy-notice
Location: Budapest, Hungary
Blue Projects — Project Manager (Budapest, Hungary)
Blue Projects’ Project Delivery & Engineering team is looking for a Project Manager to join our team in Budapest, Hungary.
About Blue Projects
Blue Projects is a full service Design, Engineering, Project Management and Construction Management company with international experience delivering complex greenfield and brownfield developments for global blue chip clients across retail, commercial and industrial sectors. We operate with a flexible, client focused approach, applying lean design and lean construction methodologies to ensure seamless cross discipline interface management and consistent quality.
With a presence in 53+ countries and 26 offices, our teams have successfully delivered 500+ projects totaling more than €8 billion in value—combining hands on ownership with a culture that prizes safety, down to earth collaboration, and being “always deliver & pleasant to work with.”
Deliver here. Grow here.
We are seeking a passionate Project Manager to support our strategic business growth from our Budapest office, leading industrial construction projects while maintaining control of scope, budget, schedule, technical delivery, stakeholder coordination, quality, and safety.
Role Overview
Working within the Project Management Department, the Project Manager will oversee project planning, budgets, technical challenges, design coordination, procurement support, on-site execution, reporting, compliance, and handover. The role also develops and manages effective relationships with the client team, contractors, subcontractors, suppliers, and other project stakeholders.
Job Description
Define the project scope, objectives, and deliverables in line with client expectations.
Prepare and maintain detailed project plans, schedules, and budgets.
Evaluate project risks and establish appropriate mitigation measures.
Serve as the principal contact for the client, contractors, and other stakeholders.
Coordinate communication so that goals, timelines, responsibilities, and expectations remain aligned.
Arrange and lead regular stakeholder meetings to share progress updates and resolve issues.
Manage and coordinate the design process, ensuring it meets industry standards and client requirements.
Review and approve engineering designs, drawings, and technical specifications.
Coordinate across disciplines to identify and prevent design or execution conflicts.
Assist procurement activities, including vendor selection and contract negotiations.
Track contractor and supplier performance to confirm compliance with agreed terms.
Manage contract variations, claims, and disputes on the client’s behalf.
Oversee on-site project delivery to ensure that work follows design specifications and quality standards.
Carry out site visits to monitor progress and address issues without delay.
Work with construction teams to maintain required safety and compliance standards.
Monitor project expenditure and control costs to prevent budget overruns.
Approve invoices and oversee project financial reporting.
Identify cost-saving opportunities while protecting required quality levels.
Ensure compliance with local regulations, applicable codes, and industry best practices.
Perform regular quality inspections to confirm the integrity of materials and workmanship.
Coordinate audits and maintain the related compliance records.
Manage project changes with clear documentation and communication to all relevant parties.
Review and adjust schedules and budgets when the project scope changes.
Produce detailed client progress reports covering milestones, status, and identified concerns.
Maintain complete project records to support transparency and future reference.
Ensure project documentation complies with both company and client standards.
Lead the project handover process, including commissioning and operational readiness.
Coordinate final inspections and formal client acceptance.
Qualifications
Demonstrated experience as a construction project manager, with a focus on industrial projects.
Strong understanding of construction methods, materials, and project management principles.
Knowledge of the food industry, manufacturing and packaging processes, layouts, and technical specifications.
Familiarity with quality, health, and safety standards.
Good working knowledge of Microsoft Office.
Excellent command of English.
Familiarity with construction and project management software.
Excellent communication and negotiation capabilities.
Strong organizational and time-management skills.
A collaborative team player with leadership ability.
BSc/BA in engineering, building science, or another relevant field.
PMP or an equivalent certification is considered an advantage.
Availability for business travel or relocation.
Additional Information
Career growth & well being
At Blue Projects, you’ll join a smart, open and communicative team with access to Online Learning Platforms, psychological and well being services, and an Employee Assistance Program.
Global mobility
Opportunities for international assignments aligned to our Global Mobility Policy, with clear, equitable and standardized terms and conditions for short and long term engagements.
Our culture
We value safety, integrity, flexibility, and being great partners to our clients—operating with hands on ownership and a down to earth, high performance mindset.
Inclusion & Equal Opportunity
Blue Projects is committed to inclusion, dignity and respect, with zero tolerance for bullying, harassment or discrimination. We provide impartial support mechanisms and clear procedures to ensure a respectful workplace for all colleagues, contractors and agency workers.
GDPR & confidentiality
By applying, you consent to the use of your personal data strictly for recruitment purposes, in accordance with our GDPR practices; access is limited to authorized staff and handled confidentially.
About Blue Projects
Formed in Romania in 2007, Blue Projects brings together dedicated and experienced engineers, architects and project managers with a track record of delivering complex, fast track developments worldwide. Our brand personality is dynamic and client oriented, focused on creating a memorable, meaningful and contemporary impact—supported by consistent standards and identity.
How to apply
Please submit your CV. Shortlisted candidates will be contacted to discuss next steps.
Location: EMEA; Hungary; Portugal; Spain; Poland
Workplace: Remote
✨ ONE PLATFORM, A WHOLE WORLD OF OPPORTUNITY
The best jobs have always clustered in a handful of the world's wealthiest cities. But talent is everywhere. Oyster set out to close that gap - building a global employment platform that lets companies hire, pay, and care for brilliant people anywhere.
We're proof that a high-performing culture doesn't need an office. Distributed across 60+ countries since 2020, we've built something the industry keeps noticing:
- Ranked #10 of 250 on TIME and Statista's 2026 list of America's Top WorkTech Companies https://www.oysterhr.com/library/oyster-hr-named-10-of-americas-top-worktech-companies-of-2026-by-time
- Named one of America's Greatest Startup Workplaces 2026 https://www.oysterhr.com/library/oyster-2026-newsweek-award by Newsweek
- A G2 Spring 2026 Leader https://www.oysterhr.com/library/oyster-named-best-roi-for-any-global-employment-platform-for-g2-spring-2026 across Employer of Record, Global Employment, Multi-country Payroll, and HR Compliance
- The only B Corp-certified global employment platform ~ independently verified since 2023
Two of those rankings measured our business impact from the outside. One measured how our own people feel about working here. They landed in the same place ~ because at Oyster, culture and performance aren't separate conversations. They're the same one.
And we're just getting started. If you want to do the best work of your career alongside people who care as much as you do, we'd love for you to apply.
THE ROLE
Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever. To create the best experience for our new hire, this role requires you to be currently based within the EMEA region.
Ever built an automation that saved hours of manual work, only to discover the real problem was the process itself?
That's exactly the kind of challenge you'll tackle at Oyster.
We help companies employ people across dozens of countries. Behind every successful payroll cycle are hundreds of details that need to be right: benefits, expenses, time off, timesheets, salary changes, and country-specific requirements.
The challenge? Not all that information arrives neatly packaged. Some comes through payroll platforms and service systems. Other details are buried in emails, contracts, receipts, attachments, or requests that need a human to make sense of them.
Your job is to turn that complexity into reliable, automated workflows.
You'll identify what's slowing teams down, question whether certain steps are needed at all, and build solutions that turn messy information into accurate, validated, payroll-ready data.
This is a hands-on role where you'll take ownership of defined automation projects, from understanding the problem and building a solution to launching it, monitoring performance, and making improvements.
You'll work with tools like n8n, Alteryx, SQL, APIs, and AI, but you won't be expected to use AI for everything. Sometimes the smartest solution is a simple rule, a better process, or preventing an issue before it happens.
And because your work directly affects people's pay, getting things right matters just as much as making them faster.
The goal? Less repetitive work, fewer avoidable issues, and smoother, more predictable payroll cycles across countries.
HERE'S WHAT YOU'LL BE WORKING ON:
- Understand what really happens behind the scenes. Map payroll processes from start to finish, including how information moves between systems, where validation and calculations happen, what needs reconciling or reporting, and how deadlines, country-specific rules, and exceptions affect the process.
- Find the work worth automating. Identify repetitive tasks, manual checks, and recurring problems. Use data to assess their impact on customers and Team Members, how often they happen, the risks involved, implementation effort, and whether a solution can work across countries.
- Fix the process, not just the task. Question unnecessary steps and look for ways to prevent missing information, avoidable requests, and errors before they reach payroll.
- Turn expert knowledge into reliable rules. Work with payroll and operations specialists to translate complex policies and requirements into clear, documented, version-controlled logic, including effective dates and required data.
- Put AI to practical use. Use large language models (LLMs) to understand requests, extract information from documents and emails, and direct cases to the right place. Build validation checks so AI-generated outputs are verified before they affect payroll.
- Build automations that actually run. Create, connect, and maintain workflows using n8n, Alteryx, and LLM-based tools, integrating service platforms, payroll systems, databases, APIs, and internal tools.
- Know when not to automate with AI. Choose between rule-based logic, workflow automation, AI, and human review depending on the task. Keep predictable legal and policy requirements in transparent, auditable rules, and document your decisions.
- Build reliability into every workflow. Include audit trails, error handling, alerts, exception queues, and appropriate approval controls. Make sure records are never silently changed, dropped, or excluded.
- Test before it matters. Build prototypes quickly, then test them against real payroll scenarios, unusual cases, and exceptions. Use shadow testing and parallel runs before introducing changes that affect live payroll.
- Make payroll operations more proactive. Automate timely information sharing, payroll-input checks, the identification of exceptions that affect pay, and reconciliation between payroll and invoices.
- Own what happens after launch. Track performance, measure whether automations deliver the expected improvements, troubleshoot issues, and improve or retire solutions that aren't working.
- Work with the teams building the bigger picture. Partner with Product, Engineering, and Data when a problem needs a lasting platform-level solution. Turn operational insights into clear requirements and working examples they can build on.
- Handle sensitive information responsibly. Apply privacy, security, and responsible-AI standards, especially when working with health, leave, or other sensitive payroll information. Make sure uncertain or compliance-sensitive cases reach the right people for review.
You'll likely enjoy this role if you like getting into the details of how things work, spotting opportunities others miss, and building solutions yourself.
HERE'S THE EXPERIENCE WE'RE LOOKING FOR:
- 3+ years of relevant experience in operations automation, process improvement, business or process analysis, payroll operations, internal tooling, or a similar field.
- You've built automations yourself. You've taken workflows into production using tools such as n8n, Alteryx, Make, Zapier, Power Automate, or similar, and have experience keeping them running. We're looking for someone who builds, not just someone who designs or documents solutions.
- You've used LLMs to solve practical problems. You know how to turn unstructured text or documents into usable data and can recognise when a simpler, rule-based solution is the better choice.
- You're comfortable connecting systems. You've worked with APIs, webhooks, and integrations to get different tools and data sources working together.
- You know your way around SQL and data. You can investigate, combine, validate, and analyse information from multiple sources, even when the underlying data is complex.
- You can bring structure to messy processes. You're able to turn inconsistent inputs, unusual cases, and complicated requirements into clear rules and data requirements.
- You take accuracy seriously. You understand the importance of checks, controls, and investigating discrepancies, particularly when errors could affect someone's pay.
- You can explain technical ideas clearly. You're comfortable working with non-technical colleagues, asking the right questions, and constructively challenging requests when automation isn't the best answer.
- You take ownership beyond the build. You can move from identifying a problem through implementation, testing, launch, monitoring, and ongoing maintenance.
YOU DON'T NEED TO TICK EVERY BOX BELOW, BUT ANY OF THESE WOULD HELP YOU GET UP TO SPEED:
- Experience with multi-country payroll, Employer of Record (EOR) services, finance operations, or HR operations.
- Understanding of payroll concepts such as gross-to-net calculations, payroll cut-offs, statutory deductions, taxable benefits, expense taxability, and reconciliation.
- Experience building tools that validate or reconcile payroll or financial data.
- Familiarity with Zendesk or other customer service platforms and their automation capabilities.
- Hands-on experience with n8n or Alteryx specifically, although comparable automation tools are equally relevant for the core requirements.
- Experience with prompt design, AI agents, or retrieval-augmented generation (RAG) workflows.
- JavaScript or Python skills for data transformations.
- Experience measuring operational improvements through metrics such as first-time accuracy, processing time, service-level performance, or error rates.
THIS MIGHT NOT BE RIGHT FOR YOU IF...
- You'd rather design automation strategies or workflows than build, launch, and maintain them yourself.
- You prefer using AI for every problem, even when a straightforward, auditable rule would be more reliable.
- You measure success mainly by speed or the number of automated tasks, rather than accuracy, proper approvals, and resolving discrepancies.
- You don't enjoy digging into complicated processes, inconsistent information, or country-specific exceptions.
- You're looking for full ownership of company-wide automation strategy. Here, you'll own clearly defined projects and work closely with operational specialists and engineering teams on broader changes.
HOW WE WORK TOGETHER AT OYSTER
Our values guide the work we do, the decisions we make, and the culture that makes Oyster what it is. We make it happen—progress is our default setting. We drive change, we build and give trust, and we move as one united team.
Our mission is to create a more equal world of work: helping companies everywhere hire, pay, and care for talent anywhere. Everything we do ladders up to our mission. We embrace asynchronous, collaborative work and share how we operate in the Oyster Public HQ https://oysterhr.notion.site/Welcome-to-The-Reef-Oyster-s-Open-Source-Employee-Guide-fc482e3f107c4afd8c85ed217f1d0c1d so other global teams can learn from us.
HOW YOU WORK
With diverse locations, cultures, and needs, we created How YOU Work; https://oysterhr.notion.site/How-YOU-work-ac16c1932e314ffd8cb693e332458395 a program supporting your whole human experience at Oyster:
- Work from anywhere: Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere.
- Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country.
- Mental health support: Access Plumm https://oysterhr.notion.site/Plumm-3b5e7e70dec6428e975f68f25972cfb7, our mental well-being service.
- Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet to spend on a wide range of options.
- Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally.
- WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly.
✨ THE BEST JOBS SHOULD BE AVAILABLE TO EVERYONE
We embrace diverse perspectives and intentionally build our product and company with an inclusive, global mindset. We encourage you to apply, even if you don’t meet every criterion, and are committed to a trust-based, thriving environment.
Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email jobs@oysterhr.com with the subject line: Interview Accommodations.
Our available positions are on our careers page. Our team will only contact you from an @oysterhr.com email, and we will never ask for money as part of an interview process or job offer. If you receive a suspicious email about Oyster jobs or are directed to a site other than www.oysterhr.com/careers http://www.oysterhr.com/careers, please report it via our Compliance and Ethics Helpline https://faceup.com/c/8tpzyyye.
Location: Kuala Lumpur, Malaysia
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
As OKX US continues to grow, we are looking for a Support Operations Lead to join our Business Management team, with a focus on leading and coaching our global Customer Support (CS) function to better serve OKX users. Rather than being a direct member of the CS team, you’ll work alongside Operations, Compliance, Product, and Marketing stakeholders to uplift the quality, efficiency, and regulatory compliance of our offshore CS agents.
You’ll act as a subject matter expert (SME) for all things within the customer support experience — helping offshore agents understand local customer expectations, regulations, and how to handle issues with care and accuracy. This is a strategic and high-impact role, laying the groundwork for improved CS experience and potentially a local team in the future.
What You’ll Be Doing
Represent the voice of the customer within the business and act as SME for support needs, regulations, and expectations.
Coach and guide offshore CS teams to improve handling of tickets, especially regulatory-sensitive cases (e.g., scam/fraud, ID verification).
Partner with local Compliance, Operations, and Legal to ensure offshore CS agents are trained and updated on local regulatory requirements.
Manage high-priority and escalated customer cases in collaboration with offshore agents and local teams.
Liaise with Customer Due Diligence (CDD) teams to improve KYC/AML workflows for customers and reduce customer friction.
Act as SME for OKX Card support operations — guiding offshore CS on dispute handling, chargeback processes, and cardholder issue resolution in line with card program compliance requirements.
Work closely with Product and Marketing teams to proactively inform CS of upcoming campaigns, changes, or product launches that may drive ticket volume.
Identify operational pain points in the customer journey and work cross-functionally to resolve or escalate them.
Develop SOPs, quick guides, and training materials to help offshore agents respond more effectively to users.
Track key CS metrics such as resolution time, CSAT, and escalation volume to measure success and identify improvement areas.
If the business moves toward a local CS team in the future, help scope, plan, and build this function from the ground up.
What We Look For In You
Experience & Industry Knowledge
5+ years of experience in customer operations, customer experience, or support leadership, ideally within fintech, crypto, or financial services.
Solid understanding of US financial regulation, consumer protection expectations, and AML/KYC processes.
Experience working with or leading offshore support teams in a high-growth or regulated environment.
Exposure to customer-centric operations functions — blending support, risk, compliance, and product feedback loops.
Skills & Competencies
Strong leadership and coaching ability, with a focus on raising offshore team performance without direct line management.
Excellent stakeholder management skills — ability to work across compliance, product, marketing, and support teams.
Operationally minded — you're a problem-solver who can turn user pain points into action plans.
Process-driven — capable of designing and implementing SOPs and knowledge base content.
Excellent communicator — able to distill regulatory complexity into practical CS guidance.
Analytical — confident using data and KPIs to improve customer outcomes and support operations.
Perks &
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Singapore, Singapore
OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
As OKX US continues to grow, we are looking for a Support Operations Lead to join our Business Management team, with a focus on leading and coaching our global Customer Support (CS) function to better serve OKX users. Rather than being a direct member of the CS team, you’ll work alongside Operations, Compliance, Product, and Marketing stakeholders to uplift the quality, efficiency, and regulatory compliance of our offshore CS agents.
You’ll act as a subject matter expert (SME) for all things within the customer support experience — helping offshore agents understand local customer expectations, regulations, and how to handle issues with care and accuracy. This is a strategic and high-impact role, laying the groundwork for improved CS experience and potentially a local team in the future.
What You’ll Be Doing
Represent the voice of the customer within the business and act as SME for support needs, regulations, and expectations.
Coach and guide offshore CS teams to improve handling of tickets, especially regulatory-sensitive cases (e.g., scam/fraud, ID verification).
Partner with local Compliance, Operations, and Legal to ensure offshore CS agents are trained and updated on local regulatory requirements.
Manage high-priority and escalated customer cases in collaboration with offshore agents and local teams.
Liaise with Customer Due Diligence (CDD) teams to improve KYC/AML workflows for customers and reduce customer friction.
Act as SME for OKX Card support operations — guiding offshore CS on dispute handling, chargeback processes, and cardholder issue resolution in line with card program compliance requirements.
Work closely with Product and Marketing teams to proactively inform CS of upcoming campaigns, changes, or product launches that may drive ticket volume.
Identify operational pain points in the customer journey and work cross-functionally to resolve or escalate them.
Develop SOPs, quick guides, and training materials to help offshore agents respond more effectively to users.
Track key CS metrics such as resolution time, CSAT, and escalation volume to measure success and identify improvement areas.
If the business moves toward a local CS team in the future, help scope, plan, and build this function from the ground up.
What We Look For In You
Experience & Industry Knowledge
5+ years of experience in customer operations, customer experience, or support leadership, ideally within fintech, crypto, or financial services.
Solid understanding of US financial regulation, consumer protection expectations, and AML/KYC processes.
Experience working with or leading offshore support teams in a high-growth or regulated environment.
Exposure to customer-centric operations functions — blending support, risk, compliance, and product feedback loops.
Skills & Competencies
Strong leadership and coaching ability, with a focus on raising offshore team performance without direct line management.
Excellent stakeholder management skills — ability to work across compliance, product, marketing, and support teams.
Operationally minded — you're a problem-solver who can turn user pain points into action plans.
Process-driven — capable of designing and implementing SOPs and knowledge base content.
Excellent communicator — able to distill regulatory complexity into practical CS guidance.
Analytical — confident using data and KPIs to improve customer outcomes and support operations.
Perks &
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: AU: Sydney (45 Clarence St)
Workplace: Hybrid
Xero's Strategy & Operations team partners across the business to shape long term direction, drive critical decision making and translate strategy into execution. We're looking for a Senior Manager, Strategy & Operations to lead Xero's internal AI transformation and deliver high impact strategic programs across the business - someone who moves comfortably between big picture thinking and hands on delivery.
As an individual contributor, you'll scope opportunities, build business cases and drive design and implementation across some of Xero's most consequential AI initiatives, connecting the dots between company wide efforts so they add up to something cohesive. You'll coordinate across technical and non-technical stakeholders, close alignment gaps, and keep momentum going - all while building the credibility and influence to get things done without relying on authority.
The team & how they connect
The team sits at the centre of how Xero plans and executes, designing the systems that help other teams do their best work. They partner closely with leaders across the business to structure ambiguous problems into clear recommendations, then stay close to delivery to make sure those recommendations land. It's a small, tight knit group that works collaboratively across functions.
Initially, the role will focus on
- Leading strategic work streams supporting Xero's internal AI transformation, from scoping through to stabilization and adoption
- Translating AI ambitions into clear scope, requirements and delivery plans with measurable outcomes
- Structuring ambiguous business problems into sharp questions and well reasoned recommendations for senior audiences
- Building business cases and bringing commercial judgement to trade offs and investment decisions
Where and how you can work
This role is based in our Melbourne or Sydney office working in a hybrid model that combines in office collaboration with the flexibility to work from home. Our boost days bring the team together in person for connection and collaborative work, with the rest of the week flexible to suit how you work best.
Here are some of the things we're looking for, for this role
- Experience at top-tier consulting firm highly preferred; or, comparable experience in strategy, operations, transformation, and/or related roles within a global technology or SaaS environment.
- You've led complex, multi stakeholder programs end to end, from problem definition through to delivery
- Structured, rigorous thinking comes naturally to you, and you can frame ambiguous problems into credible analyses and clear recommendations
- You bring a background in operating model and technology transformation, along with experience and/or aptitude in AI strategy or AI enabled ways of working
- You model an AI builder mindset for reimagining workflows, actively building your own AI fluency, and rapidly experimenting
- Strong financial and commercial acumen underpins how you build and interrogate business cases
- Your written and verbal communication is polished and precise, with deliverables that rarely need heavy editing
- You enjoy developing others, whether that's mentoring, giving candid feedback or building team capability
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Location: Sofia, Bolgaria
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
In this role, you will analyze CAD models and technical drawings, assess manufacturability, calculate costs, and provide DFM feedback to ensure accurate and timely quoting for our customers.
This position combines deep technical expertise in manufacturing processes with strong analytical and communication skills.
How You’ll Contribute:
Analyze drawings and CAD models (in English)
Calculate manufacturing costs (materials, machining hours, post-processing)
Provide recommendations on manufacturing processes where needed
Document and transfer calculations to the Sales/Commercial team
Review 3D models and 2D drawings for quoting and manufacturability feedback
Organize RFQs and clarify details with Sales and Engineering teams
Maintain quote databases and ensure timely updates
Deliver high-quality and accurate quotes ideally within 1–2 working hours
Support process automation initiatives and workflow optimization
What You’ll Bring to Xometry:
Education:
Higher technical education (Mechanical/Manufacturing Engineer, Process Engineer, or similar)
Experience:
6+ years of experience in metalworking / mechanical engineering
Technical Expertise:
Expert knowledge of machining and fabrication processes – turning, milling, CNC machining, EDM, laser/waterjet/plasma cutting, sheet metal processing, and welding
Post-Processing Knowledge:
Understanding of post-processing methods – polishing, hardening, heat treatment, anodizing, sand/shot blasting, coatings, and painting
Materials Knowledge:
Knowledge of different materials (metals, plastics, composites) and their processing properties
Language:
English level B2+
Customer Focus:
Customer-oriented mindset and ability to clearly explain technical details
Attention to Detail:
Strong attention to detail and ability to work under time pressure
Technical Fluency:
IT-enthusiast, ready to adopt modern tools and software (CAD/CAM, CRM, cloud systems)
Core Technical Expertise:
Technical drawing interpretation – proficiency 5/5
Tooling & fixture design for machining, assembly, and welding – proficiency 3/5
Manufacturing processes expertise (laser/waterjet cutting, turning, milling, grinding, EDM, sheet metal fabrication) – proficiency 5/5
Coatings and heat treatment – proficiency 3/5
Labor intensity and manufacturability assessment – proficiency 5/5
CAM programming for CNC (SolidWorks, Fusion 360, CypCut) – proficiency 3/5, with readiness for further training
Work Conditions:
Full-time remote work (home office), later hybrid (3 days from office) once the office in Sofia is opened
Flexible schedule aligned with the US Eastern Time Zone
Company-provided desktop PC and monitor
Stable high-speed internet and comfortable workspace required
Holiday Calendar:
EU or local holiday
#LI-Remote
#Promoted
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please read our
privacy policy
here.
Location: AU: Melbourne: (260 Burwood Rd)
Workplace: Hybrid
Xero's Strategy & Operations team partners across the business to shape long term direction, drive critical decision making and translate strategy into execution. We're looking for a Senior Manager, Strategy & Operations to lead Xero's internal AI transformation and deliver high impact strategic programs across the business - someone who moves comfortably between big picture thinking and hands on delivery.
As an individual contributor, you'll scope opportunities, build business cases and drive design and implementation across some of Xero's most consequential AI initiatives, connecting the dots between company wide efforts so they add up to something cohesive. You'll coordinate across technical and non-technical stakeholders, close alignment gaps, and keep momentum going - all while building the credibility and influence to get things done without relying on authority.
The team & how they connect
The team sits at the centre of how Xero plans and executes, designing the systems that help other teams do their best work. They partner closely with leaders across the business to structure ambiguous problems into clear recommendations, then stay close to delivery to make sure those recommendations land. It's a small, tight knit group that works collaboratively across functions.
Initially, the role will focus on
- Leading strategic work streams supporting Xero's internal AI transformation, from scoping through to stabilization and adoption
- Translating AI ambitions into clear scope, requirements and delivery plans with measurable outcomes
- Structuring ambiguous business problems into sharp questions and well reasoned recommendations for senior audiences
- Building business cases and bringing commercial judgement to trade offs and investment decisions
Where and how you can work
This role is based in our Melbourne or Sydney office working in a hybrid model that combines in office collaboration with the flexibility to work from home. Our boost days bring the team together in person for connection and collaborative work, with the rest of the week flexible to suit how you work best.
Here are some of the things we're looking for, for this role
- Experience at top-tier consulting firm highly preferred; or, comparable experience in strategy, operations, transformation, and/or related roles within a global technology or SaaS environment.
- You've led complex, multi stakeholder programs end to end, from problem definition through to delivery
- Structured, rigorous thinking comes naturally to you, and you can frame ambiguous problems into credible analyses and clear recommendations
- You bring a background in operating model and technology transformation, along with experience and/or aptitude in AI strategy or AI enabled ways of working
- You model an AI builder mindset for reimagining workflows, actively building your own AI fluency, and rapidly experimenting
- Strong financial and commercial acumen underpins how you build and interrogate business cases
- Your written and verbal communication is polished and precise, with deliverables that rarely need heavy editing
- You enjoy developing others, whether that's mentoring, giving candid feedback or building team capability
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Location: Kazakhstan, Georgia, Serbia
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
In this role, you will analyze CAD models and technical drawings, assess manufacturability, calculate costs, and provide DFM feedback to ensure accurate and timely quoting for our customers.
This position combines deep technical expertise in manufacturing processes with strong analytical and communication skills.
How You’ll Contribute:
Analyze drawings and CAD models (in English)
Calculate manufacturing costs (materials, machining hours, post-processing)
Provide recommendations on manufacturing processes where needed
Document and transfer calculations to the Sales/Commercial team
Review 3D models and 2D drawings for quoting and manufacturability feedback
Organize RFQs and clarify details with Sales and Engineering teams
Maintain quote databases and ensure timely updates
Deliver high-quality and accurate quotes ideally within 1–2 working hours
Support process automation initiatives and workflow optimization
What You’ll Bring to Xometry:
Education:
Higher technical education (Mechanical/Manufacturing Engineer, Process Engineer, or similar)
Experience:
6+ years of experience in metalworking / mechanical engineering
Technical Expertise:
Expert knowledge of machining and fabrication processes – turning, milling, CNC machining, EDM, laser/waterjet/plasma cutting, sheet metal processing, and welding
Post-Processing Knowledge:
Understanding of post-processing methods – polishing, hardening, heat treatment, anodizing, sand/shot blasting, coatings, and painting
Materials Knowledge:
Knowledge of different materials (metals, plastics, composites) and their processing properties
Language:
English level B2+
Customer Focus:
Customer-oriented mindset and ability to clearly explain technical details
Attention to Detail:
Strong attention to detail and ability to work under time pressure
Technical Fluency:
IT-enthusiast, ready to adopt modern tools and software (CAD/CAM, CRM, cloud systems)
Core Technical Expertise:
Technical drawing interpretation – proficiency 5/5
Tooling & fixture design for machining, assembly, and welding – proficiency 3/5
Manufacturing processes expertise (laser/waterjet cutting, turning, milling, grinding, EDM, sheet metal fabrication) – proficiency 5/5
Coatings and heat treatment – proficiency 3/5
Labor intensity and manufacturability assessment – proficiency 5/5
CAM programming for CNC (SolidWorks, Fusion 360, CypCut) – proficiency 3/5, with readiness for further training
Work Conditions:
Full-time remote work (home office)
Flexible schedule aligned with the US Eastern Time Zone
Company-provided desktop PC and monitor
Stable high-speed internet and comfortable workspace required
Holiday Calendar:
EU or local holiday
#LI-Remote
#Promoted
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please read our
privacy policy
here.
Location: Serbia; Spain
Social Discovery Group
(SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another.
Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world.
We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products. Our international team of digital nomads works remotely from all over the world.
We’re proud to be a two-time “Great Place to Work” winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).
We are looking for
Lead ML Engineer -LLM Inference & NLP
.
Your main tasks will be:
Speed up and scale LLM inference in production: SGLang, KV and prefix caching, batching, quantization, speculative decoding
Run distributed inference for very large models (up to 1T+ parameters) across multi-GPU and multi-node setups
Benchmark new GPU servers and hardware, bring them into production and adapt our serving code to them
Lead the NLP and CV teams technically: review experiments, set direction, and step in early when something is heading the wrong way
Train and fine-tune the language models, and improve the agent harnesses and chat algorithm that run on them
Track cutting-edge research and open-source work in inference and post-training, and turn it into the ML roadmap
Collaborate closely with the validation, content, and dataset preparation teams to design experiments and measure model quality
We expect from you:
Deep hands-on experience optimizing LLM inference in production with SGLang, vLLM, or TensorRT-LLM
Experience with distributed inference or training of large models: MoE, tensor/expert/pipeline parallelism, multi-node GPU clusters
Strong understanding of what makes inference fast: KV cache, attention kernels, batching, quantization, GPU profiling
Experience training and fine-tuning LLMs, including post-training (RLHF, DPO, or similar)
Proven technical leadership: you've guided engineers through reviews, mentoring and technical decisions while still writing code yourself
Proficiency with PyTorch, transformers, and related libraries
Experience at AI-focused startups or companies (Character AI, OpenAI, and similar is a strong plus)
Backend engineering experience (Python, Go, C#) and knowledge of scalable deployment systems is a significant advantage
Advanced English or Russian
Nice to have:
CUDA or Triton kernel development
A computer vision background. We also welcome strong CV leads who have accelerated large generative image or video models
Experience with multimodal LLMs
First-author papers or notable open-source work, e.g. contributions to SGLang, vLLM, or post-training libraries
A degree in CS, math, or physics from a strong program (MSc or PhD)
What do we offer:
REMOTE OPPORTUNITY
to work full-time;
The
initial pay level
or
pay range
for this role will be shared with candidates during the recruitment process and before the commencement of employment;
Vacation
28 calendar days per year;
7 wellness days per year
(time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
Bonuses up to $5000
for recommending successful applicants for positions in the company;
50%
payment for professional training, international conferences, and meetings;
Corporate discount for
English lessons;
Health benefits.
According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);
Workplace organization.
The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
Internal gamified gratitude system:
receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.
Sounds good? Join us now!
About Airship: Airship is a technology company providing a platform for managing omnichannel customer experience, trusted by leading brands like Alaska Airlines, BBC, and The Home Depot. Their platform enables seamless, unified customer experiences across multiple channels including apps, websites, email, SMS, and wallets, using a no-code, AI-powered system designed for non-technical teams.
About the Role: As a Backend Java Engineer, you will design, develop, and support distributed systems that combine scale with high reliability. You will work on low-latency services processing continuous event streams and supporting analytical workloads across terabytes of data. The backend infrastructure runs on Google Cloud Platform, using Java-based microservices and SQL and NoSQL databases. You will join a core engineering team shaping Airship’s technical foundations and engineering practices.
Tasks:
— Design data schemas and take ownership of data semantics
— Maintain, improve, and scale Java APIs and distributed services
— Investigate performance issues using server metrics, application data, and system behavior
— Improve reliability, testability, and maintainability of backend systems
— Partner with product and engineering teams on technical design and implementation
— Help define technical standards across teams
— Lead and own large-scale releases and technical projects
— Use AI as a technical assistant to draft development plans and investigate problems or bugs
— Critically assess AI-generated suggestions for accuracy, security, and suitability
Requirements:
— At least three years of experience designing, operating, and maintaining distributed systems
— Professional fluency in spoken and written French (required)
— Strong Java development skills
— Experience with unit testing, code reviews, documentation, and Git-based version control
— Experience leading significant releases or technical projects
— Familiarity with continuous integration and continuous delivery practices
— Strong written and verbal communication skills
— Collaborative and pragmatic approach to software development
— Commitment to building reliable, maintainable, and testable systems
Preferred:
— Experience troubleshooting and improving JVM performance
— Experience with Google Cloud Platform
— Knowledge of distributed NoSQL databases or key-value stores
— Strong Linux administration fundamentals
Work Location & Travel Requirements:
— Remote work allowed, specifically candidates must live in France or the United Kingdom and have the existing right to work there
— Up to 10% travel may be required based on business needs or manager requests
Compensation:
— Starting pay varies based on skills, experience, market demands, and location
— All offers include stock options
Benefits & Perks:
— Medical insurance options for employees and dependents
— Flexible time off, paid holidays, parental leave, and volunteer time off
— Employer-subsidized mental health and wellness programs
— Digital-first work environment with monthly stipend for remote work
— Mentorship and growth opportunities
AI in Recruiting:
— AI tools are used as decision-support only
— Human review of AI-generated recommendations is conducted
— No applicant is rejected solely based on AI output
— Candidates may request human review or opt out of AI evaluation
Hiring Commitment:
— Airship is committed to diversity and equal employment opportunities
— Employment decisions are made irrespective of protected characteristics
— Fair Chance laws compliance for applicants with criminal histories
Candidates affirm the truthfulness of their application and understand that false information may lead to dismissal.
Location: Remote
Workplace: Remote
About Eneba
At Eneba, we’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports close to 20m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers.
ABOUT YOUR TEAM
Our Customer Support operation is scaling and becoming more automated. As our first dedicated Customer Support Data Analytics Engineer, you’ll sit in Operations and work hand in hand with the Customer Support team, the Head of Operations, Product, Engineering, Payments and Risk. You’ll explain why customers contact us, measure what self-service and automation actually resolve, and help the team decide what to fix first based on evidence.
You’ll work with Databricks (SQL), Kustomer, QuickSight, Mixpanel, Jira and Slack, on top of an internal data layer with Claude integrated. Current focus: AI and automation in support, and building and optimising our support metric stack.
RESPONSIBILITIES
- Reusable data models: Build and maintain dbt models on Databricks across bronze, silver and gold layers, with tests, column documentation and incremental logic, so the next person can build on them.
- Data mapping and feasibility: Know what data we have, what is missing and how it connects. Join sources that were never designed to be joined, audit contact tagging so reporting stays reliable, and judge early whether a requested metric is buildable. If it isn’t, say exactly which data is missing and what it would take to get it.
- Metric design: Turn vague requests from the Customer Support team into exact metric definitions, such as repeat contact, automated deflection rate and cost per contact, and prove each one against raw data before it ships.
- Dashboards and reporting: Build dashboards end to end in QuickSight and Omni (datasets, calculated fields, filters). Deliver weekly support performance packs with actionable insights and thresholds for ops managers and leadership.
- Daily operations pulse: Monitor volumes, backlog, SLAs and CSAT to flag spikes early. Investigate “this number looks wrong” cases by tracing a visual back through the model to the source table.
- Contact-driver and feedback analysis: Identify why customers contact us by product, spot growing issues, and analyse QA and customer feedback to surface coaching themes and process gaps.
- Automation and self-service: Measure how well AI, bots and help content resolve issues, including repeat contacts and CSAT.
- Root-cause partnership: Partner with Product, Payments and Risk to quantify the impact of issues and track fixes.
- Planning input: Help forecast contact volume and capacity needs.
REQUIREMENTS
- 3+ years of experience as a Data Analytics Engineer in Customer Support, contact-centre or CX environments.
- Strong SQL, dbt and hands-on experience with BI and reporting tools (we use QuickSight; Power BI, Looker or similar is fine).
- Solid knowledge of customer support metrics and contact-driver analysis: CSAT, FCR, handling time, repeat contact, deflection.
- Ability to turn insights into operational changes with non-technical stakeholders.
- Curiosity about why customers get in touch and what would stop the issue from happening again. You care more about changing outcomes than producing dashboards.
- Good written and spoken English (proficiency preferred).
NICE TO HAVE
- Python or text analytics on ticket data.
- Experience with a support CRM’s data
- Forecasting experience.
- Experience evaluating chatbots or AI agents.
- Background in digital goods or gaming.
What it’s like to work at Eneba
*Opportunity to join our Employee Stock Options program.
*Opportunity to help scale a unique product.
*Various bonus systems: performance-based, referral, additional paid leave, personal learning budget.
*Paid volunteering opportunities.
*Work location of your choice: office, remote, opportunity to work and travel.
*Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.
*Please attach CV's in English.
*To find out about how we handle your personal data, make sure to check out our Candidate Privacy Notice https://www.eneba.com/candidate-privacy-notice
#LI-DNP
Location: Remote - Europe Time Zones
Workplace: Remote
SplitMetrics is a global software company offering an ecosystem of products and services that serve as a growth engine for top mobile-first businesses worldwide. Our ecosystem includes:
- SplitMetrics Acquire, a platform for automating and optimizing Apple Ads.
- SplitMetrics Agency, a full-service mobile marketing agency staffed by top experts.
- SplitMetrics Optimize, an A/B testing platform recognized as the ASO Tool of the Year.
- App Radar by SplitMetrics: an ASO platform with advanced keyword and competitor insights.
WHY SPLITMETRICS?
- For over 11 years, we’ve been at the forefront of the mobile marketing industry, building an ecosystem of market-leading technologies.
- An Apple Ads Partner, SplitMetrics is the 1st company to build the Apple Ads management platform.
- Working with top mobile companies and brands globally: Skyscanner, Glovo, Flo, Babbel, Wooga and many more.
- Generating an impressive transaction volume, with over $1 billion in ad spend flowing through our ecosystem.
- Integrated AI into our strategic approach since 2023.
- Effectively collaborate across 20+ countries with a remote-first and supportive culture.
We're currently seeking a QA Engineer to the meticulous testing of web applications to ensure their reliability and functionality.
In this role you will:
- Perform functional testing (frontends / APIs) and analyze the results.
- Design approaches to validate AI-driven and non-deterministic outputs — output quality, consistency, and guardrails.
- Identify defects and write clear and reproducible bug reports following team standards for defects.
- Create and maintain test documentation based on test design techniques.
- Get involved early and throughout the development process, from requirements and design onward, contributing actively instead of waiting for tasks to land on your plate.
- Be a proactive voice in the team — joining discussions, asking the hard questions, and advocating for quality from the very start.
- Verify asynchronous and event-driven flows behave reliably under realistic conditions.
- Interact with customer support managers, product team and developers.
About you:
- 3+ years of experience testing web applications.
- Genuine enthusiasm for agentic AI and keeping up with how the field evolves
- Comfortable with CLI.
- Solid SQL expertise.
- General understanding of software architecture.
- General understanding of python programming language.
- Understanding the role of QA at every stage of software development.
- Confident use of test design practices.
- Being vocal and proactive, positive thinking, focused on quality, attention to detail.
- Experience working with automating tests will be a plus.
WHAT IS THERE FOR YOU?
- Time Off: Vacation and public holidays following your country's regulations. Additional PTOs annually for personal rejuvenation.
- Health and Wellness: Medical insurance or health care compensation. Paid sick leave to prioritize your well-being.
- Professional Development: Top online/offline conferences and mobile industry events. Internal courses for continuous professional development.
- Performance and Growth: Micro-management-free and supportive management style. Semi-annual performance review sessions. New career opportunities through our internal mobility program.
- Team Engagement: Corporate online events and offline team retreats. Collaboration between teams through shared OKRs. Environment conducive to open dialogue and constructive feedback.
- Work Flexibility: Flexible working schedule for a better work-life balance. Remote-first working environment.
- Workspace Options: Coworking costs coverage program. Office hubs in key locations for a convenient and productive work environment.
OUR CULTURE
At SplitMetrics, our values are not just words — they guide everything we do. To achieve our ambitious goals and maintain success, we stand united by our core behaviors:
- Move Fast
- Get Sh*t Done
- Build Together
- Strive for Transparency
- Own What You Do
- Learn + Share = Excel
Remote Hiring Guidelines: At SplitMetrics, we welcome team members from various countries. While all our roles are remote, certain positions may have specific eligibility requirements based on location. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Location: Vilnius; Kaunas
About Eneba
At Eneba, we’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports close to 20m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers.
About Your Team
As an FP&A Analyst, you will support all aspects of financial planning, analysis and reporting. You will work closely with the finance team and other departments to report on and analyze financial and operational data, support budgets, forecasts and monthly reports, and track and report on the profitability of company projects. You will help build the reporting system and finance tools, providing financial insights and analysis to support decision-making and ensure the financial health of the company.
Responsibilities
- Support budget and financial forecast preparation: collaborate with other departments to collect their inputs and aggregate the data into a financial model.
- Prepare monthly reporting: compare actuals with budget and forecast, analyze variances and prepare management reports.
- Analyze company financial and operational data (e.g. revenues, costs, profitability of projects) and prepare reports about the company’s performance.
- Perform periodic cost analysis and financial controls to identify savings opportunities and inconsistencies.
- Analyze and reconcile data across departments and sources to establish a single source of truth for key metrics.
- Collaborate with cross-functional teams to drive optimization and automatization of financial reporting and control procedures.
- Support the implementation and management of the finance ecosystem, including tools, processes, the FP&A platform and the data structure.
Requirements
- 3+ years’ experience as a financial controller, consulting or similar (a start-up or e-commerce environment experience would be good to have)
- BSc or MSc in Finance, Accounting, Economics, Statistics or similar.
- AI-driven mindset, with experience using AI tools (e.g., Claude AI, Gemini, etc.) in daily work to improve efficiency and automate tasks.
- High attention to detail – you own your numbers and others can fully rely on them.
- Ability to proactively identify gaps, take ownership of solutions, and drive them through to completion.
- Ability to identify and deliver impactful business improvements, by analyzing financial, business and market data.
- Strong knowledge of accounting principles and regulations.
- Strong quantitative and analytical competency, proficiency in financial analysis, modeling, and forecasting.
- Strong business acumen, and ability to understand business in detail by connecting the responsibilities and inputs of all organizational units.
- Excellent written and verbal communication skills, ability to present complex information in an easily understandable way.
- Advanced Excel / Google Sheets skills.
What it’s like to work at Eneba
*Opportunity to join our Employee Stock Options program.
*Opportunity to help scale a unique product.
*Various bonus systems: performance-based, referral, additional paid leave, personal learning budget.
*Paid volunteering opportunities.
*Work location of your choice: office, remote, opportunity to work and travel.
*Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.
*Please attach CV's in English.
*To find out about how we handle your personal data, make sure to check out our Candidate Privacy Notice https://www.eneba.com/candidate-privacy-notice
Location: Limassol, Cyprus
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Calling all team-players - are you looking for a flexible role that could shape the future of retail? If so, then let’s talk!
We are currently looking for part-time and full-time Retail Grocery Assistants (or Grocery Associates, as we call them) to join our awesome team in Limassol! 🤩
What you’ll be doing
Taking in orders through our Merchant app
Picking and packing groceries, and handing them to customers and courier partners
Unloading food and supplies that we receive from vendors
Managing our internal systems which include precise information about nutrients and allergens
Maintaining order and cleanliness of the store
Our humble expectations
You are proactive and a fast learner with the ability to multitask
You’ll work in flexible shifts in both morning and evening shifts across weekdays and weekends - our store is open 7 days a week. We require flexibility to work across all our working hours, including weekends and public holidays
Experience from working in a grocery store is an advantage!
You have a full professional proficiency in English. Fluency in Greek is a plus!
You have the right to work in Cyprus
What you'll get by joining us
Attractive salary package and thirteen salaries per year
21 days of paid leave per year
Wolt credits cashback benefit
Employee assistance program
Excellent working environment
Wolt-wide training programs and career development opportunities
Fruits and drinks at the Wolt Market
Next steps
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at
Recruitment Scam Awareness - DoorDash
.
Location: South Korea - Office
Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Your Role:
The Technical Support Engineer provides consistent, world-class security, network, and product support for Tenable products. Our support engineers possess excellent knowledge of security assessment, vulnerability management and compliance auditing capabilities along with the drive to rapidly learn the newest technologies. Impeccable communication skills (written and verbal) focused on sustaining market leading customer loyalty is a key requirement for this position. The Technical Support Engineer provides support for Tenable’s entire product suite; including Tenable.io, Nessus, Security Center, Log Correlation Engine, and Nessus Network Monitor.
Your Opportunity:
Provide troubleshooting assistance to customers when they encounter product issues to ensure timely problem resolution.
Collaborate effectively and efficiently with other TSEs to solve difficult issues.
Use remote troubleshooting techniques to troubleshoot and correct issues.
Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues.
Recreate customer software issues in a lab environment for engineering assessment.
Ensure customer feedback is captured accurately for review.
Maintain in-depth knowledge of Tenable products and information security best-practices.
Create and publish knowledge articles for re-use by customers and Tenable employees.
Continually review personal performance metrics to ensure goals are consistently met.
May perform other duties and responsibilities that management may deem necessary from time to time.
What You'll Need:
Bachelor’s degree in computer science or information systems (or equivalent experience).
1+ Years Customer Support / Helpdesk Experience.
1+ Years Linux / Windows Server Administration Experience.
1+ Years Log File Analysis Experience.
Strong knowledge of TCP/IP ports and protocols.
Working Knowledge of Firewalls.
Working Knowledge of Wireshark/PCAP or similar.
Knowledge of Nessus or similar programs is a plus.
A passion for helping customers succeed.
Outstanding written and verbal communication skills.
Strong analytical and technical skills.
Strong desire to learn new skills at an accelerated pace.
Ability to multi-task and manage multiple priorities in a fast-paced environment.
Occasional availability to work weekends (10:30am - 8:30pm) and Holidays.
Ability to sit and work at a computer for extended periods of time.
Some travel may be required.
#LI-SH2
#LI-Office
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact
Recruiting@Tenable.com
for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice
Location: Remote - United States
About Vercel:
Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.
Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.
About the Role:
We are looking for a Product Manager to join the Vercel cloud product team. You will own the Storage product portfolio where applications and agents keep their data on Vercel. That covers Blob for blob storage, Drives for persistent filesystems, and future database and key value storage products. This is a hybrid role based in San Francisco, and you’ll report to the Product Lead.
If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team.
What You Will Do:
Own the product vision, strategy, and multi-year roadmap for Vercel’s storage portfolio (blob storage, persistent filesystems, database, and key/value storage).
Ensure storage products integrate seamlessly with the rest of Vercel’s cloud (Functions, backend services, Sandboxes, Daemons) to enable fully functional applications and agents.
Set and hold the bar for performance, availability, and durability across the portfolio, and make the call when those goals trade off against speed or cost.
Shape pricing and packaging for storage so it scales with customers from hobbyist to large Enterprises.
Partner with Engineering, Design, and DX to ship primitives that other Vercel product teams build on.
Work directly with Enterprise customers and the field to unblock adoption on scale, compliance, and data locality and encryption requirements.
Use usage, performance, and reliability data to decide what to build next and what to stop doing.
About You:
You’ve shipped storage, database, or data infrastructure products, such as object storage, relational databases, or key-value stores.
You can go deep on each storage solution and their tradeoffs, and explain them clearly to engineers and customers.
You’ve owned multiple connected product areas and set direction that other product teams built against.
You’ve worked directly with Enterprise customers on data and storage requirements and turned them into roadmap decisions.
Bonus If You:
Have worked at cloud provider or data storage provider.
Have an engineering background or have built software yourself.
Have experience with compliance and security requirements in enterprise procurement.
Compensation & Benefits:
Competitive compensation package, including equity.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
The San Francisco, CA base pay range for this role is $208,000 - $312,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.
Disclosures:
Privacy:
Please review our
Job Applicant Privacy Policy
for more information on how we handle your data.
Equal Opportunity:
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
УдалённоleadГеография найма не уточнена
Budapest, Hungary; Availability for business travel or relocation
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
Flexible schedule aligned with the US Eastern Time Zone
ГибридseniorГеография найма не уточнена
Kazakhstan, Georgia, Serbia; Flexible schedule aligned with the US Eastern Time Zone
leadSerbia; Spain
УдалённоФранция, Великобритания; Airship believes that flexible work contributes to a more productive and more equitable work environment, and that Airshippers are able to collaborate, innovate, and support one another across different locations and timezones; Candidates must live in France or the United Kingdom and have the existing right to work in that country.This role may require up to 10% travel based on business needs or as requested by your manager