Location: Ciudad de México, Mexico; Moscow, Russia; St. Petersburg, Russia
Workplace: remote
At
NOVACARD
, we’re redefining how people use credit. We are the
first interest-free and no-annual-fee credit card in Mexico
, designed to simplify personal finances and give users complete control - all from a mobile app. With NOVACARD, users can access up to
$200,000 MXN in credit
, only pay when they use it, and manage everything digitally in under 5 minutes. Our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and the freedom they need to reach their goals. Simple finances, big goals.
About the Role:
We are looking for a strong Lead Product Manager to lead the development and growth of our credit card portfolio across multiple risk and customer segments. You will own the product strategy, P&L, end-to-end customer experience, and technical roadmap for products including Credit Builder, fixed-fee and progressive-fee cards, and grace-period and non-grace-period offerings. You will design the product ladder that enables customers to upgrade based on their payment behavior and risk profile. This is a role for someone who can simultaneously manage product strategy, customer experience, unit economics, risk, and technical delivery — not a coordinator of isolated tasks, but a product owner who defines what we build and why, proves the business case, prioritizes ruthlessly, and delivers measurable results. The role implies close collaboration with the local team in Mexico and international headquarters. Relocation support to Mexico or Serbia is available for the right candidate.
Key Responsibilities:
Product Strategy & Portfolio Design:
Define and evolve a multi-segment credit card lineup: Credit Builder, fixed-fee, progressive-fee, grace-period and non-grace-period products. Build a clear product ladder with transparent rules for customer migration between cards and tiers based on payment behavior, risk, and card usage.
Pricing & Fee Model Development:
Design and refine pricing mechanics including fixed fees, progressive fees, interest-based pricing, grace periods, minimum payments, cash withdrawal fees, and transfer fees. Ensure the tariff structure balances customer appeal with portfolio profitability.
P&L Ownership & Unit Economics:
Take full responsibility for product profitability. Model and optimize the funnel from acquisition and onboarding through utilization, average debt, ARPU, risk cost, funding cost, fee income, and operating expenses.
Risk & Portfolio Collaboration:
Partner with Risk teams on customer segmentation, credit limits, approval strategy, risk-based pricing, vintage analysis, and migration rules between products. Ensure product mechanics drive the right customer behavior without compromising portfolio quality.
Lifecycle & Customer Experience Management:
Own the full customer journey from acquisition and onboarding to activation, regular usage, limit increases, retention, and cross-sell. Deliver a seamless, digital-first experience at every stage.
Growth & Killer Features:
Analyze customer data, competitor offerings, and global best practices to identify features that can materially shift conversion, usage, profitability, or retention — not just expand the backlog.
Roadmap Prioritization:
Build and defend the product roadmap based on financial impact, customer value, risk, technical complexity, and team capacity. Make hard trade-offs and communicate the rationale clearly.
Metrics & Experimentation:
Establish product KPIs, formulate hypotheses, design A/B tests and pilots, analyze results, and make data-driven scale-or-kill decisions.
Technical Leadership:
Understand the credit product architecture — billing, fee and interest calculation, card processing, payment cycles, account statuses, and third-party integrations — to effectively collaborate with engineering teams.
End-to-End Launch Management:
Develop business requirements, CJMs, tariff structures, legal documentation, operational processes, and system logic; drive products from concept to live delivery.
Cross-Functional Collaboration:
Work daily with IT, Risk, Finance, Operations, Marketing, Legal, and HQ stakeholders. Prepare and defend product decisions in front of leadership and shareholders.
Team & Process Development:
Set tasks for analysts, designers, and developers; ensure delivery quality; and build a transparent product management process.
Key Requirements:
Strong experience in managing credit cards, credit lines, or other unsecured consumer lending products end-to-end — from strategy and financial modeling to launch, scaling, and portfolio management.
Ability to independently build and defend a credit product’s financial model, identify key profitability drivers, and find ways to improve unit economics.
Solid understanding of credit risk, segmentation, approval strategy, credit limits, vintage analysis, and how product mechanics influence customer payment behavior.
Technical fluency to collaborate with IT on business and system logic: billing, processing, fee calculations, payment cycles, integrations, and product status management.
Strong data skills: work confidently with funnels, cohorts, and experiments; distinguish causation from correlation and make decisions based on metrics.
Proven prioritization discipline: ability to select a few highest-impact initiatives, say no to weak ideas, and protect the roadmap.
Clear communication: able to explain complex product and financial mechanics to leadership, risk, IT, and other stakeholders concisely.
Fluent Russian — mandatory. English at upper-intermediate level or higher (spoken and written) — required. Spanish is a plus but not required.
What We Offer
Remote or hybrid work format — specific location and arrangement discussed individually with the right candidate.
Relocation support to Mexico or Serbia for candidates who are a strong fit.
Official employment or contractor arrangement depending on location and local regulations.
The opportunity to own and shape a complete credit card portfolio in a high-impact, expanding market.
A data-driven, entrepreneurial environment where product decisions translate directly into business results and customer growth.
Cross-functional collaboration with local and international teams, with direct exposure to HQ leadership.
УдалённоleadCiudad de México, Mexico; Moscow, Russia; St. Petersburg, Russia; Relocation support to Mexico or Serbia is available for the right candidate; Relocation support to Mexico or Serbia for candidates who are a strong fit
Responsibilities
— Own the Czech market as the first local salesperson, across all customer segments.
— Work with the base of direct contacts (existing clients and warm leads): develop, close and reactivate.
— Handle inbound: qualify quickly, run discovery, and convert interest into paying customers.
— Drive outbound to larger and high-potential accounts through cold outreach, own network and industry communities.
— Run the full sales cycle end to end — prospecting, discovery, demo, negotiation, close — and own the number.
— Be the voice of the market: systematically gather customer needs, objections and pain points and feed them to product and marketing to tailor the offering to Czechia.
— Test and iterate positioning, messaging and channels to find what resonates with Czech buyers.
— Temporarily provide light customer-success care to the clients signed, until a dedicated CS person is in place (with a small servicing bonus).
— Keep the CRM clean and share regular insight on pipeline, win/loss reasons and market signals.
What we're looking for
— Czech at native or near-native level (C2), spoken and written — daily conversations, calls and written correspondence in Czech.
— Strong Czech-speaking Slovak candidates are also welcome.
— Working English for internal communication.
— Senior experience in B2B / SaaS sales (or strong service sales), with a hunter mindset.
— A self-starter who can grow a market and bring product feedback from the field.
What we offer
— Base salary of EUR 2,000/month (Net).
— On-target earnings from EUR 4,000/month with no upper cap — commission-based reflecting real sales performance.
— Official employment in Hungary (Altegio Europe KFT).
— Budapest-based; relocation considered — a relocation package is available for the right candidate.
Location: Hong Kong, Hong Kong SAR; Singapore, Singapore
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About The Opportunity
The Asset & Earn Team 2 is responsible for building and scaling next-generation earn and lending solutions at one of the world's largest crypto exchanges. As a developer on this team, you will work on Simple Earn, Flash Earn (including Jumpstart), Loan products, and Stablecoin Yield features — powering millions of users' passive income journeys in the crypto ecosystem.
What You'll Be Doing:
Design and develop high-performance, high-availability backend services for Simple Earn, Flash Earn, and Loan products
Build and maintain the Jumpstart subscription and allocation system for new token launches
Design and implement backend systems for stablecoin yield distribution and settlement
Work closely with Product, Design, Risk, and Quant teams to deliver innovative earn and lending features
Participate in on-call production support and incident response to ensure platform stability
What We Look For In You:
Proficient in AI-assisted development tools such as Codex and Claude Code — mandatory requirement to boost engineering productivity and iteration speed
Minimum 3 years of backend development experience in financial or related industries
Experience in Microservice/API development with Java / SpringBoot / SpringCloud
Strong understanding of multi-threading, concurrency control, and distributed system design, with experience in high-concurrency, high-availability, and high-performance systems
Familiarity with mainstream messaging frameworks such as Kafka and caching solutions like Redis
Experience with Kubernetes (K8s) for container orchestration and deployment
Solid experience with relational databases (MySQL or equivalent)
Comfortable in a cloud-based Linux environment with production support capability
Basic understanding of finance concepts, particularly earn/deposit, lending/loan, and yield products
Fluency in English and Mandarin
Business Domain Experience (At least one of the following three is required):
Earn & Loan: Hands-on experience building earn or loan products, with understanding of interest accrual, risk control, and liquidity management
Stablecoin Yield: Familiarity with stablecoin mechanics (USDT, USDC) and experience developing yield distribution or settlement systems
Subscription & Allocation Systems: Experience building token launch, quota allocation, or subscription systems (e.g. Jumpstart-style products)
Perks & Benefits
Competitive total compensation package
L&D programs and education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Buenos Aires, Argentina; Ciudad de México, Mexico; Bogotá, Colombia; Moscow, Russia; Belgrade, Serbia; Caracas, Venezuela, Bolivarian Republic of
Workplace: remote
At
NOVACARD
, we’re redefining how people use credit. We are the
first interest-free and no-annual-fee credit card in Mexico
, designed to simplify personal finances and give users complete control - all from a mobile app. With NOVACARD, users can access up to
$200,000 MXN in credit
, only pay when they use it, and manage everything digitally in under 5 minutes. Our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and the freedom they need to reach their goals. Simple finances, big goals.
About the Role:
We are looking for a strong Product Manager to lead the development and growth of our cash loans and credit lines portfolio for the Near Prime segment. You will be fully responsible for building and scaling these products, owning their P&L, and delivering a seamless customer experience across every touchpoint. This is a role for someone who can balance customer desirability, technological feasibility, and business profitability — turning constraints into competitive advantages. The role is mostly remote, with business trips when required.
Key Responsibilities:
Define product strategy and roadmap for Cash Loans and Credit Lines tailored to Near Prime customers, based on market analysis and competitive monitoring.
Design compelling value propositions that balance customer attractiveness with tech feasibility, regulatory constraints, and financial efficiency.
Own full product P&L and key performance metrics: time-to-yes, time-to-cash, activation and usage rates, balance per customer, profitability, vintage risk quality, and attrition. Initiate data-driven changes to meet target KPIs.
Architect end-to-end customer journeys, covering legal, financial, and technology layers to ensure seamless onboarding and lifecycle management — from acquisition and activation to active usage and retention.
Develop partnership integration concepts with online/offline retailers and other channels to drive customer acquisition.
Continuously analyze and improve unit economics (UE) for each product, increase customer segment LTV, and boost overall portfolio efficiency.
Build and manage end-to-end product management processes for the Cash Loans and Credit Lines stream. Define a success matrix for new products and initiatives.
Collaborate cross-functionally with risk, marketing, IT, finance, and legal teams (both locally and with headquarters). Collect and incorporate feedback from all stakeholders.
Drive continuous improvement of customer experience (CJM) through product and process optimization. Ensure new features and products meet cost, quality, and performance targets.
Key Requirements:
Solid experience in consumer lending (Cash Loans, Credit Lines, Credit Cards, PDL, or other unsecured credit) on the business or risk management side — mandatory.
Deep understanding of adjacent functions: risk management, marketing, and IT.
Strong upper-intermediate English (both spoken and written) — required for regular communication with international teams and HQ.
Powerful analytical skills, out-of-the-box thinking, and flexibility. Ability to work effectively in a fast-paced, multitasking environment.
Openness to new ideas, genuine desire to learn, advanced communication and soft skills.
What We Offer
Remote work format, with office/on-site options when needed.
Official employment under local labor law; contractor arrangements available for candidates from other countries.
Opportunity to shape a strategically important product line in an international fintech environment.
Data-driven culture where your decisions directly impact business growth and customer outcomes.
Autonomy to build processes from scratch and drive meaningful innovations in the Near Prime lending space.
Location: Hong Kong, Hong Kong SAR
About the OKX Card Team
The OKX Card Team builds the payment infrastructure connecting digital assets to global commerce. Partnering with major card networks like Visa and Mastercard, we power the OKX crypto card platform. Our team handles the full card lifecycle and payment stack—from instant issuance and real-time transaction authorization (Auth) to settlement, ledger management, and card growth engines. We also actively embrace AI-assisted development to build fast, scale cleanly, and maximize engineering velocity.
Key Responsibilities
- Core Card Services: Develop and maintain reliable backend microservices in Java for card issuing, authorization pipelines, and settlement clearing.
- Workflow Orchestration: Utilize Temporal to manage complex, multi-step transaction lifecycles and resilient distributed state machines.
- Data & Ledgers: Design and optimize SQL schemas and queries to ensure exactness and speed across high-concurrency transaction ledgers.
- AI-Enhanced Velocity: Integrate modern AI development tools into your daily workflow to speed up coding, unit testing, and problem-solving.
- Growth & Features: Deliver features for promotional campaigns, rewards, and card lifecycle management to support user growth.
Qualifications
- Technical Core: 1–3 years of backend engineering experience proficient in Java (Spring Boot) and relational databases via SQL.
- Workflow Management: Direct experience or solid understanding of distributed workflow tools like Temporal (or Cadence).
- Card & Fintech Domain: Strong background in Fintech with a solid grasp of card transaction mechanics (Visa/Mastercard networks, Auth, clearing, and issuing workflows).
- AI Tooling Mindset: Proactive in using AI development tools (e.g., Copilot, AI assistants) to boost output and maintain high code quality.
- Soft Skills: Highly self-driven, quick learner, and excited to build secure financial products.
Nice to Have
- Experience working directly with Card Issuing processors or Payment Service Providers (PSPs).
- Broad understanding of Web3 concepts or crypto-to-fiat conversion flows.
- Exposure to cloud-native stacks (Docker, Kubernetes, AWS/GCP).
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Hong Kong, Hong Kong SAR
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
Our Hong Kong TA team is looking to welcome a new team member to partner directly with senior business leaders on mid to senior-level hiring across APAC. These are complex, high-stakes searches where your judgment has real organisational impact. It's a high-ownership role in a small team, your work is visible, and there's a genuine path to deepen your craft and take on more over time. We're also actively investing in AI tools and new ways of working, so if you're curious about where the profession is heading and want to help shape it, this is the perfect place to do that.
What You’ll Be Doing
Advise hiring managers and stakeholders as a subject matter expert on the APAC talent market
Drive direct sourcing and headhunting efforts, owning requisitions from brief to close
Build and execute innovative talent attraction and pipeline development strategies
Own the end-to-end candidate experience as a core part of your recruitment practice
What We Look For In You
Extensive in-house recruiting experience, with a proven track record placing mid to senior-level roles
Strong direct sourcing and headhunting capability
Ability to consult, negotiate, and engage with a wide range of stakeholders in a matrixed environment
Proven ability to manage competing priorities across teams and departments to achieve broader hiring goals
English and Chinese language fluency to effectively communicate with candidates and hiring managers across multiple regions
Nice to Haves
Experience recruiting across multiple functions or business units simultaneously
Prior experience in a high-growth or fast-scaling tech environment
Comfort with hiring metrics and the ability to translate data into actionable improvements for candidate and hiring manager experience
Genuine belief in blockchain and cryptocurrency
Perks & Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances [delete for remote roles]
Comprehensive healthcare schemes for employees and dependants [delete for remote roles]
More that we love to tell you along the process!
Please note that Hong Kong is a group-level service hub, and
OKX
does not carry on a business of operating a virtual asset trading platform in Hong Kong
.
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Remote - Ireland
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Senior Software Engineer.
About the job
This position will be part of a team of talented engineers within our Commerce Platform Team, who build services and products that operate at a massive scale. This platform is central to Twilio's core business as it is responsible for managing the billing lifecycle and payment experience for our customers, while also acting as a gateway for discovering and selling our products. Billing is going through a transformational journey, and we are introducing new and exciting capabilities. The engineer in this role will be part of a team that focuses on the control plane, billing experience and account lifecycle management.
The successful candidate will design, build, and operate core billing platform services that help transition our platform and our customers to the next generation architecture. These services work for all Twilio customers, regardless of their scale and billing complexity.
The ideal candidate will build high-quality, innovative and fully performing software that complies with high levels of coding standards and technical design. This is to build and integrate services that continuously improve our ability to provide products to customers while simultaneously delivering industry leading availability. We do this by leveraging technologies that include AWS cloud infrastructure and APIs, Apache Kafka, Rest APIs (OpenAPI compliance), while also building our own services.
Responsibilities
In this role, you’ll:
Improve your knowledge of highly available and scalable distributed systems and use this knowledge to build new features into our platform.
Design, implement, and operate both new features on our current services as well as new services that will be built from scratch.
Leverage your excellent communication and written skills to articulate the "why" of the solution you are proposing, and have a good understanding of your team’s priorities and the customer impact.
Troubleshoot and fix operational issues and have the opportunity to improve the troubleshooting procedures and tools.
Execute full software development life cycle (SDLC).
Develop flowcharts and documentation to identify solutions.
Write well-designed, testable code.
Document and maintain software functionality.
Troubleshoot, debug and upgrade existing systems.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
As a Commerce Platform engineer, you will design and build core platform services, REST APIs and take part in transitioning our platform to next generation architecture. We run on AWS cloud infrastructure and use AWS cloud data store, EKS, Glue, Kafka, Aurora RDS etc.
*Required:
5+ years of work experience building highly scalable products.
5+ years of programming experience in object-oriented language (Java or similar) with clean code practices.
Expert knowledge in Object-Oriented Programming with a successful track record.
Experience contributing to architecture and design (architecture, design patterns, reliability and scaling) of new and current systems.
Experience working closely with our Product team to understand requirements and help to define technical work for the team.
Experience working with stakeholders at all levels - be able to dive into the nuts-and-bolts of how things work as needed.
Experience with relational and non-relational databases.
Experience delivering high levels of observability and proficiency in improving early warning systems, for example: has worked with Grafana/DataDog/Prometheus.
Collaborating with internal/external teams/engineers and fostering an inclusive environment, where all points of view are welcomed and encouraged.
Own and lead multiple domains of the platform (microservices, REST APIs, infrastructure) from inception to deployment and maintenance, while making best in class technical decisions that impact the success of the company.
Familiarity in Cloud Solutions, AWS, Kubernetes/EKS, CI/CD pipelines, Testing & Automation.
Self driven - you take complete ownership of your tasks and champion efforts to get your tasks to completion.
Clear written and spoken communication skills.
Degree in Computer Science or a related field, or equivalent work experience.
Desired:
Experience with on-call support for mission-critical customer systems.
Experience optimizing and debugging complex SQL queries.
Experience working on customer-facing applications.
Good debugging skills on production systems.
Proficient in Linux and containerization with Kubernetes.
Nice to have skills: gRPC, Python, Typescript, React, Apache Kafka.
Location
This role will be remote, and based in Ireland.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Poland (Remote)
About the Opportunity
We are looking for a dedicated and proactive VIP Relationship Manager (VIP RM) to join our Poland team.
As a VIP RM, you will play a key role in expanding our base of VIP clients with a focus on Poland. This role is focused on active traders, high-net-worth individuals (HNWIs), family offices,
prop trading
desks, and smaller corporate clients, driving our growth through partnerships and key client development in parallel to our institutional team, which, on the other hand, focuses on larger professional, enterprise and institutional clients.
What You'll Be Doing
Your primary goal will be to drive trading volume and maximize Assets Under Management (AUM) in the region through onboarding and retention of VIP clients.
Revenue and Product Strategy
Formulate a revenue strategy and optimization plan based on OKX's European product offerings
Collaborate closely with the product team to gather client feedback, identify optimization opportunities, and enhance relevant product features
Strategic Leadership and Partnerships
Work closely with local executive leadership to contribute to the company's overall strategic direction
Lead partnership efforts in Europe — identify suitable partners and execute negotiations to expand reach and revenue streams
Client Management and Growth
Manage relationships with HNWIs and key clients in Europe, ensuring positive customer experiences through proactive account management
Build long-lasting client relationships to secure referrals and originate new prospects, working with operations to address roadblocks
Compliance and Brand Advocacy
Oversee legal and compliance aspects, including regulatory adherence, client KYC/AML processes, and reporting
Serve as a brand ambassador, educating customers on OKX's full value proposition (trading tools to yield products), while escalating feedback to improve platform compliance and user experience
What We Look For In You
Core Qualifications
Bachelor’s degree in Business, Marketing, Finance, or a related field (or equivalent professional experience in fintech/crypto).
Fluency in English and Polish, with additional CEE languages (e.g., Russian, Ukrainian) considered a strong plus for regional client engagement.
Industry Expertise
5+ years of proven experience in VIP business development and account management within crypto, fintech, trading, or wealth management, ideally in Poland or CEE.
Track record of driving trading volume,
AUM
growth, and high-value client onboarding/retention in competitive markets like spot, margin, or derivatives trading.
Technical and Analytical Skills
Strong analytical skills to interpret market data, user behavior metrics, and performance dashboards for revenue optimization and product feedback loops.
Deep familiarity with crypto products (e.g., perpetuals, staking, Earn, fiat integrations) and trading platforms.
Soft Skills and Leadership
Exceptional communication, negotiation, and relationship-building abilities, with experience managing VIPs such as HNWI, family offices, proptrading desks.
Goal-oriented mindset with a history of exceeding KPIs in user acquisition, retention, and revenue targets through data-driven strategies.
Compliance and Market Knowledge
In-depth understanding of
MiCA
,
MFSA
, AML/KYC,
EDD
, and CEE financial regulations, including cross-border licensing and risk management.
Proven ability to collaborate with legal, product, and
ops
teams to mitigate compliance risks while enhancing client experiences.
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Europe
Workplace: Remote
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
About the role
We are seeking an experienced and dynamic leader to build ElevenLabs' public sector business across Europe. The Public Sector Partnerships Lead will identify and build relationships with government institutions across Europe, bridging the gap between government and our GTM team to drive adoption of ElevenLabs' products and grow government into a strong, durable revenue stream for the company. The role also involves building strategic partnerships with policymakers, industry associations, and coalitions — including at the EU institutional level — as well as monitoring regulatory developments and supporting policy campaigns and impact initiatives.
In this role, you will:
Drive government adoption and revenue (primary)
- Identify government partnership opportunities across Europe — from healthcare and education to defence, transport, and other state-owned enterprises — and bridge the gap between government institutions and the GTM team to drive adoption and deployment of ElevenLabs' products.
- Build and maintain a wide network of relationships across European government institutions — spanning national ministries, agencies, EU institutions, and public sector bodies — not limited to regulatory or policy counterparts.
- Promote government adoption of ElevenLabs products and services in partnership with the GTM team.
Build strategic partnerships (secondary)
- Build and maintain strong relationships with policymakers, regulators, industry associations, and civil society groups — at both the national and EU level.
- Represent ElevenLabs at conferences and industry events, advancing the company's public policy goals.
Monitor and advise on policy (tertiary)
- Lead ElevenLabs engagement with government bodies and officials across Europe, with a focus on AI governance, safety, copyright, privacy, transparency, data protection, competition, and/or digital rights.
- Monitor, analyze, and advise on emerging regulations impacting the company — with particular attention to EU-level legislation (AI Act, GDPR, DSA/DMA) and its implementation across member states.
- Support the development of internal policies by our Legal, Safety, Security, and other teams.
- Provide strategic counsel to company leadership on regional policy trends and their business implications.
- Define and implement policy campaigns and impact initiatives that advance company objectives.
Who you are:
- You're genuinely interested in the future of AI and emerging technologies, bringing curiosity and enthusiasm to your role.
- You stay up-to-date on AI regulation and industry trends, and are eager to apply this expertise to cutting-edge products.
- You thrive in a fast-paced, dynamic startup environment, working cross-functionally with teams across the organization to support and scale a growing business.
- You're comfortable working independently and handling ambiguity, excelling in situations where you must make informed decisions quickly.
- You bring a proactive, solution-oriented approach to each project, focused on moving the business forward.
What you bring:
Primary requirements
- 10+ years' experience in public and private sector (in-house, firm) roles, with a track record of building relationships with government that led to commercial or technology-adoption outcomes — not solely policy or regulatory roles.
- A wide, current network of contacts spanning multiple European markets — across national ministries, agencies, and public sector bodies — as well as EU institutions (European Commission, European Parliament, Council). Depth in at least two major European markets is strongly preferred.
- Experience identifying and opening doors for technology partnerships with government institutions is strongly preferred.
- Experience navigating the multi-stakeholder landscape of EU policymaking — member state governments, EU institutions, and Brussels-based coalitions — is a significant plus.
Also required
- Strong knowledge of the European AI policy landscape, including the EU AI Act, GDPR, DSA/DMA, and broader themes of AI governance, safety, copyright, privacy, transparency, data protection, and competition.
- Demonstrated success in designing, advocating for, and influencing policy outcomes, as well as coalition building.
- Public policy experience across Europe.
- Exceptional written and verbal communication skills, including when briefing government officials and other policymakers.
- Fluency in English; additional European languages are a strong plus.
Location
This role is located in Europe.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Location: Mexico City, Mexico
Workplace: remote
Join Tether and Shape the Future of Digital Finance
At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.
Innovate with Tether
Tether Finance:
Our innovative product suite features the world’s most trusted stablecoin,
USDT
, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.
But that’s just the beginning:
Tether Power:
Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.
Tether Data:
Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like
KEET
, our flagship app that redefines secure and private data sharing.
Tether Education
: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.
Tether Evolution
: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.
Why Join Us?
Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry.
If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you.
Are you ready to be part of the future?
About the job
As a Law Enforcement Liaison and Blockchain Investigator, you will have a crucial role in connecting advanced blockchain technology with the efforts of law enforcement. Your expertise in blockchain analytics will be vital in decrypting complex virtual currency transactions, assisting in the discovery and prevention of financial crimes. This position requires a unique combination of technical knowledge, analytical skills, and a profound understanding of the blockchain ecosystem.
Your role will require more than just analyzing data. You will also be responsible for converting complicated blockchain data into practical intelligence for law enforcement agencies. To stay ahead of the latest trends in virtual currencies and blockchain technology, you must take a proactive approach. This will ensure that our strategies and tools are always at the forefront of the industry.
As part of this job, you will be responsible for detecting potentially illegal activities such as money laundering, fraud, and other financial crimes within blockchain networks. Your efforts will assist law enforcement agencies in their investigations and will be crucial in shaping the future of virtual currency security measures. Your work will have a direct impact on public safety and legal enforcement.
In this role, you will be working in a collaborative environment where you will interact with different stakeholders such as law enforcement officers, cybersecurity experts, legal professionals, and management. This position provides a unique opportunity to make a significant impact in the fast-changing world of blockchain technology while adhering to the highest standards of legal and ethical compliance.
Responsibilities:
Employ state-of-the-art blockchain analytics tools to analyze virtual currency transactions. This includes tracing transaction histories, identifying patterns, and uncovering illicit activities within blockchain networks.
Act as a primary point of contact for law enforcement agencies. Provide detailed, understandable reports and insights on blockchain activities to assist in criminal investigations.
Efficiently respond to and action incoming requests from law enforcement. This involves gathering relevant data, conducting thorough analyses, and delivering timely and accurate information.
Enhancing law enforcement's understanding of patterns and indicators of illicit activity on the blockchain.
Stay abreast of the latest developments in blockchain technology, virtual currency trends, and regulatory changes. Apply this knowledge to enhance analytical methods and tools.
Interdepartmental Coordination: Work closely with other departments, such as legal and compliance, to ensure adherence to regulatory requirements and company policies.
Bachelor’s or Master’s degree in Criminal, Business Management, Finance, Computer Science, or a related field.
Proven experience with blockchain analytics, preferably Chainalysis, TRM Labs or Elliptic.
Deep and proven understanding of cryptocurrency transaction patterns and potential indicators of criminal activity.
Strong analytical and problem-solving skills.
Excellent communication and presentation skills, with the ability to translate complex technical information into understandable terms for law enforcement personnel.
Experience working with law enforcement agencies is highly desirable.
Ability to work independently and as part of a team in a fast-paced environment.
Important information for candidates
Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles:
Apply only through our official channels.
We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/
Verify the recruiter’s identity.
All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website.
Be cautious of unusual communication methods.
We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms.
Double-check email addresses.
All communication from us will come from emails ending in
@
tether.to
or @
tether.io
We will never request payment or financial details.
If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately.
When in doubt, feel free to reach out through our official website.
Location: Hong Kong, Hong Kong SAR
OKX will be prioritising applicants who have a current right to work in Hong Kong, and do not require OKX's sponsorship of a visa.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About The Team
Own the account backbone of a CeFi platform trusted by
millions
— login, registration, account security, MFA, Passkey — where a single security regression is measured in real user funds. The more senior you are, the more you set the technical direction others build on.
What You'll Be Doing
Own account-system subsystems end-to-end
— authentication, MFA, Passkey/WebAuthn, session & device trust, account registration and recovery — including architecture, tradeoffs, and long-term evolution.
Design flows that are
secure and low-friction at millions-of-DAU scale
— the hardest tradeoff in this space.
Partner with risk & security teams to turn threat models into shipped mobile defenses.
Build our AI-native engineering practice
— design automated development workflows and harness systems (agents, evals, guardrails, CI integration) that let AI do real engineering work, while
safeguarding delivery quality and efficiency
.
Raise the bar
through design and code review, and by making the engineers around you better.
At the Staff level: set technical direction beyond your own subsystem and drive cross-team, cross-timezone decisions that shape the account platform.
What We Look For In You
Deep, hands-on experience building
native iOS and/or Android
— you understand the platform, not just a framework on top of it.
Experience with a
cross-platform / shared business-logic layer
. We build ours in
Rust + UniFFI
; direct Rust-on-mobile experience is a strong plus, but experience with any shared-logic approach —
KMP, Flutter, or React Native
— transfers well and is valued.
Fluent in at least one of:
Swift / Kotlin / Rust / Objective-C / Java / JavaScript
, with strong CS fundamentals.
Architecture experience with large-scale mobile apps
— you've applied maintainable design patterns and own solutions from requirements through to production.
Hands-on with
mobile authentication & security
— OAuth/OIDC, MFA, secure storage (Keychain/Keystore), biometrics.
Direct experience with Passkey / WebAuthn / FIDO2 is a strong advantage
— it's live in our stack and central to what you'll work on.
Solid grasp of threat modeling and the mobile attack surface.
You apply AI deeply in your own engineering — not just code generation
. You've built, or are driven to build, automated development workflows and harnesses that make delivery
both faster and more reliable
. Solid grasp of LLM fundamentals, prompt engineering, RAG, and agent concepts, with hands-on experience taking an AI pipeline from scratch to shipped.
Comfortable with
ambiguity and high scale
— you've debugged problems that only appear under real production load.
Signals we value: you naturally
raise the standard of teams you join
, mentor without being asked, and can grow into a technical anchor for the group.
Nice-To-Haves
Fraud
/ risk, cryptography, or regulated-industry (fintech)
experience.
Experience with
mini-program or dynamic/hot-update frameworks
.
Crypto trading / Web3 experience.
Perks & Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Please note that Hong Kong is a group-level service hub, and
OKX
does not carry on
a business of
operating a virtual asset trading platform in Hong Kong.
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: United States, Los Angeles, CA
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Join the award-winning studio that created God of War
Sony Santa Monica Studio is looking for QA Sr Analysts to assist in the development testing of our internal projects on the PS5 platform.
The QA Sr Analyst is responsible for the execution of high-level/critical test coverage management in support of their assigned projects. The general purpose of this job is to provide a dedicated resource to provide testing expertise for their assigned area of focus and operating as the most experienced, cognitive focused and productive testers on the project. Attention to detail is a critical requirement of the role, as is a highly communicative, amicable, team focused and mature demeanor.
We value talent, self-motivation, and team spirit. In turn, we provide an environment with a large degree of freedom, autonomy and growth opportunities.
Responsibilities
Perform developer support tasks to assist with entry to mid-level development work for your assigned department or area
Perform preventive testing support on developer workflows, tools and testbeds to support embedded testing efforts
Perform high-level/critical scripted and exploratory test coverage using different testing techniques on assigned projects
Perform issue reporting, research, analysis, confirmation and support resolution on assigned projects
Perform specialized testing and support requests for your assigned area of focus and/or department
Maintain a strong knowledge of the project design and scheduling changes to support QA test effectiveness, focus and reporting
Assist in the management of project databases for assigned titles
Assist in the planning, tasking, and execution of all operational testing for assigned projects
Assist in the execution of project operational reporting and day to day communication
Assist in updating test plans and incorporate them into the software testing process
Assist in QA administrative and support requests
Assist in collaborating work across disciplines within the internal/external development team to help drive project to completion
Assist in diagnosing errors and breakdowns in development pipeline and perform technical support as needed
Actively develop and improve skill set and abilities by keeping aware of QA industry trends and techniques
Minimum Requirements
2+ years in Test or Analyst or equivalent position and successfully shipped at least 2 global, large-scale titles on current generation PlayStation platform(s)Experience with Maya software and toolsets
Excellent technical learning agility
Excellent understanding of SDLC
Excellent gameplay skills
Excellent critical analysis skills
Excellent communication, organizational, time management, and interpersonal skills
Experience with current generation PlayStation platforms and peripherals
Experience in quality assurance/control testing
Experience in foundation level testing techniques
Experience with JIRA database and add-on systems
Proficiency in test case design and traditional QA/QC methods
Passion for video games
Preferred Experience
BS Cognitive Science, Computer Science, Communications, BA in Project Management, Business Intelligence, or QA related field
Successful completion, certification and application of ISQTB® Foundation Level CTAL or equivalent
#LI-SMS
#LI-MC1
Avoid Recruitment Scams/Phishing Attempts:
Please be aware that any official outreach in response to your application will always be done from a
@sony.com email address
. Always make sure to double check the spelling on Sony is correct and the characters have not been replaced with any numbers/symbols before replying.
Anyone using an email that is not @sony.com is
not affiliated with us
and should be
reported
either
via the platform they are contacting you on
or
directly to your email service
as a phishing attempt/scam.
At SIE, working with our partners, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click
here
to learn more.
The estimated base pay range for this role is listed below, this is an hourly rate.
$27.22
—
$40.87 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Hong Kong, Hong Kong SAR
OKX will be prioritising applicants who have a current right to work in Hong Kong, and do not require OKX's sponsorship of a visa.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About The Team
Own OKX's in-app messaging end to end — from a
fully in-house IM engine
to a
messaging platform
powering community chat, payments, VIP service, and user-to-agent (AI) chat for millions. The more senior you are, the more you set the technical direction others build on.
What You'll Be Doing
Build our multi-platform unified IM
SDK
— unify the logic core across platforms and push performance and stability as a lever for growth.
Platformize the engine
— turn it into a platform that product teams build business scenarios on (community chat, payments, VIP service).
Build user-to-agent (AI) chat
— the conversational AI surface on top of IM, from real-time delivery to the agent interaction experience.
Own delivery end-to-end
— real-time WebSocket long-connection and offline push across overseas + China vendor channels — so messages reach users whether the app is open or not.
Push latency, reliability, and battery/memory
to their limits under real production and weak-network conditions.
Build our AI-native engineering practice
— design automated development workflows and harness systems (agents, evals, guardrails, CI integration) that let AI do real engineering work, while safeguarding delivery quality and efficiency.
Raise the bar
through design and code review, and by making the engineers around you better.
At the Staff level: set technical direction beyond your own area and drive cross-team decisions that shape the IM platform.
What We Look For In You
Deep, hands-on experience building
native iOS and/or Android
— you understand the platform, not just a framework on top of it.
Experience with a
cross-platform / shared business-logic layer
. We build ours in
Rust + UniFFI
; direct Rust-on-mobile experience is a strong plus, but experience with any shared-logic approach —
KMP, Flutter, or React Native
— transfers well and is valued.
Fluent in at least one of:
Swift / Kotlin / Rust / Objective-C / Java / JavaScript
, with strong CS fundamentals.
Architecture experience with large-scale mobile apps
— you've applied maintainable design patterns and own solutions from requirements through to production.
Depth in at least one layer of the messaging stack, and the ability to work across both
— whether your strength is chat/feature-level UX or real-time / networking internals: WebSocket / long-connection, and/or offline push delivery across overseas + China channels (APNs, FCM, and China vendor push). Bonus if you have the depth to reason about a messaging engine from the ground up, not just consume one.
Strong
mobile performance
chops (memory, battery, concurrency, weak-network).
You apply AI deeply in your own engineering — not just code generation
. You've built, or are driven to build, automated development workflows and harnesses that make delivery both faster and more reliable. Solid grasp of LLM fundamentals, prompt engineering, RAG, and agent concepts, with hands-on experience taking an AI pipeline from scratch to shipped — and you're excited to build user-facing conversational / agent-chat experiences too.
Comfortable with
ambiguity and high scale
— you've debugged problems that only appear under real production load.
Signals we value: you naturally
raise the standard of teams you join
, mentor without being asked, and can grow into a technical anchor for the group.
Nice-To-Haves
Built or maintained an
IM / chat product, or an
SDK
consumed by other teams
.
Experience with
mini-program or dynamic/hot-update frameworks
.
Crypto trading / Web3 experience.
Perks & Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Please note that Hong Kong is a group-level service hub, and
OKX
does not carry on
a business of
operating a virtual asset trading platform in Hong Kong.
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Singapore, Singapore
OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
Our Singapore TA team is looking to welcome a new team member to partner directly with senior business leaders on mid to senior-level hiring across APAC. These are complex, high-stakes searches where your judgment has real organisational impact. It's a high-ownership role in a small team, your work is visible, and there's a genuine path to deepen your craft and take on more over time. We're also actively investing in AI tools and new ways of working, so if you're curious about where the profession is heading and want to help shape it, this is the perfect place to do that.
What You’ll Be Doing
Advise hiring managers and stakeholders as a subject matter expert on the APAC talent market
Drive direct sourcing and headhunting efforts, owning requisitions from brief to close
Build and execute innovative talent attraction and pipeline development strategies
Own the end-to-end candidate experience as a core part of your recruitment practice
What We Look For In You
Extensive in-house recruiting experience, with a proven track record placing mid to senior-level roles
Strong direct sourcing and headhunting capability
Ability to consult, negotiate, and engage with a wide range of stakeholders in a matrixed environment
Proven ability to manage competing priorities across teams and departments to achieve broader hiring goals
English and Chinese language fluency to effectively communicate with candidates and hiring managers across multiple regions
Nice to Haves
Experience recruiting across multiple functions or business units simultaneously
Prior experience in a high-growth or fast-scaling tech environment
Comfort with hiring metrics and the ability to translate data into actionable improvements for candidate and hiring manager experience
Genuine belief in blockchain and cryptocurrency
Perks & Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: San Jose, California, United States
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
The FP&A Manager will support the end-to-end close lifecycle for our San Jose operations, driving accuracy and efficiency across journal entry preparation, reconciliations, and analysis. This role serves as a key pillar in the finance department, supporting critical month-end and year-end close activities while ensuring strict compliance with internal policies and tax regulations. As a proactive problem-solver, you will not only manage cross-functional queries and audit documentation but also identify strategic opportunities to automate workflows and streamline close processes within a fast-paced, complex organizational environment.
What You’ll Be Doing
Reporting directly to the Global Head of Finance, the Senior Manager FP&A will own the company's financial roadmap — from the annual operating plan and rolling forecasts to investor-grade scenario models and capital markets presentations. Critically, this person will also serves as the primary financial content author for investor-facing materials and investor engagement, working alongside the Global Head of Finance, CFO, and CEO to articulate the company's financial story to institutional investors, sovereign wealth funds, private equity, and equity capital markets participants.
What We Look For In You
1. Financial Planning & Forecasting
Build and own the company's Annual Operating Plan (AOP) — a rigorous, bottom-up budget covering all six finance units and all business segments
Lead the quarterly rolling re-forecast cycle, incorporating latest trading volumes, crypto market conditions, macro environment, and business unit updates
Establish a monthly financial review cadence with all six Finance unit heads, producing variance analysis and forward-looking commentary
2. Investor Presentation & Capital Markets Support
Serve as the primary financial author for investor materials — Lead the construction of all investor-facing financial content — investor presentations, management roadshow decks, financial narrative sections of the S-1 / F-1 registration statement
Build and maintain an investor-grade financial model that can be shared with prospective institutional investors, covering historical financials, KPI drivers.
Develop the company's financial equity story — in partnership with the CFO and external advisors
Build and maintain relationships with sell-side analysts and institutional investors, supporting the CFO in soft-touch investor outreach during the 12-month pre-IPO period
Own the preparation of quarterly earnings materials post-IPO: earnings release, CFO script, analyst Q&A preparation, and management discussion sections
3. Business Finance Partnering
Deploy and manage embedded Finance Business Partners across the company's major business units, acting as the financial partner to each segment's leadership team on resource allocation, product economics, and performance management
Own OpEx budget management across all corporate functions — headcount planning, discretionary spend, capital expenditure prioritisation — acting as the financial gatekeeper for all material resource allocation decisions
Build and manage a two-gate strategic investment review process: all investments above a defined IRR threshold (≥25% IRR on Base scenario; positive IRR on Bear / Winter Mode scenario) require FP&A-endorsed investment cases before Board approval
Provide go/no-go financial analysis for all new market entries, new product launches, M&A opportunities, and strategic partnerships
4. Board & Executive Reporting
Produce the monthly and quarterly financial package for the Board of Directors and Management Team — concise, with clear variance commentary, updated forecasts, and strategic recommendations
Lead the FP&A input into the monthly Management Team Reporting cycle
Support the CEO and CFO in preparation for Board meetings, Audit Committee reviews, and any investor committee meetings requiring financial presentation
5. FP&A Infrastructure & Team Building
Build the FP&A team from the ground up — hiring, developing, and leading a team of finance professionals across corporate FP&A, business finance partnering, and investor analytics
Implement the FP&A technology stack: Anaplan (planning and forecasting), connected to NetSuite (actuals), data warehouse, and Looker (dashboards)
Design and implement the KPI framework that will serve as the operating dashboard for the company, the Board, and future public company investors — covering trading volume, revenue per user, take rate, EBITDA margin, and segment-level metrics
Establish the monthly operating cadence described in the five-step Monthly Operating Cycle framework, embedded across all business units
Nice to Have
8–12 years of progressive finance experience, including at least 3 years in a senior FP&A or strategic finance role. Strong performers at the 10-year mark are encouraged to apply
Capital markets exposure — the candidate should have participated in or supported at least one of: an IPO or pre-IPO process, or an investor-facing finance role at a publicly listed or late-stage company. Ability to author financial content for institutional investors is essentia
Investment banking or strategy consulting background — ideally 2–4 years at a bulge bracket or major regional investment bank, or a leading strategy consulting firm, with strong financial modelling and investor presentation skills. The ability to build and defend a valuation model under investor scrutiny is core to this role
Fintech or crypto domain knowledge — understanding of digital asset revenue models (transaction fees, staking, custody, stablecoins), or equivalent experience at a high-growth fintech or technology company
FP&A or strategic finance experience — hands-on experience with budgeting, forecasting, variance analysis, and Board-level financial reporting at a high-growth company
Strong executive communication skills — must be able to present financial analysis clearly and confidently to senior leadership and external audiences
Multi-currency, multi-entity financial modelling experience across at least two major regions
Bachelor's degree in Finance, Economics, Accounting, or related field. MBA or CFA is a plus but not required
Pre-IPO experience — ideally has supported a company through the full IPO journey from financial model construction through to S-1 filing and post-listing earnings cadence
Anaplan, NetSuite, SQL proficiency — hands-on experience with modern FP&A tools, not just management oversight
Perks &
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependents
More that we love to tell you along the process!
OKX Statement:
OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The salary range for this position is $171,733 - $214,666
The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via OKX internal or external careers site.
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: San Jose, California or Remote
Nex is on a mission to help families rediscover the joy of movement. Created by parents for parents, Nex combines technology and play to deliver fun, social, and interactive experiences powered by natural body motion, encouraging kids and adults to move more, play more, and have fun together. Nex Playground, the company’s award-winning active play system, is purpose-built to get families moving year-round, with safety and privacy as core considerations in its intentional design. It is certified kidSAFE+ COPPA compliant and built to support healthy, active play for all ages and abilities.
Nex Playground features a growing library of 50+ experiences, including motion and dance games, fitness and educational experiences, and Nex Originals. Content includes collaborations with partners like Hasbro, Sesame Workshop, and NBCUniversal. Nex has been recognized by Fast Company’s Most Innovative Companies, TIME’s Best Inventions, and Parents’ Best Entertainment System for Families, and has earned Red Dot, IDEA, and Core77 international design awards. We encourage you to explore
Have Fun
and
Is Motion Gaming Back?
, as they offer a deeper look into our culture, values, and explain how our approach to motion gaming differs from previous generations.
Nex employees may be expected to collaborate with colleagues across different time zones. Depending on the role and location, occasional travel may also be required for company events, external meetings, and other business-related activities.
Important Notice:
⚠️ To protect yourself from recruitment scams, please note that Nex communicates through official company emails ending in
@nex.inc
. If you receive a suspicious email or message, please do not respond and report it immediately to us.
Location: San Jose, CA or Hybrid (with remote support to Hong Kong)
Annual Salary: USD 130,000 - USD 160,000
Final base salary within this range will be determined based on job-related factors, including the candidate’s experience, skills, qualifications, and geographic location.
Type: Full-time
Reports to: (Interim) Director, IT
About the Role
We are looking for a dedicated and detail-oriented IT Operations Specialist to run day-to-day IT operations at Nex. Based in our San Jose office (hybrid), you’ll own device lifecycle management, workspace networking, and access provisioning, while also providing remote support to our Hong Kong office. You will play a critical part in keeping employees productive, secure, and equipped with reliable technology as we scale. The ideal candidate is a proactive, service-oriented problem solver who can own IT operations workstreams end-to-end and execute independently, while coordinating with a global team across time zones.
This role partners closely with our Information Security team on security-related operations. If you bring broader experience in IT strategy, procurement, or infrastructure, we’d love to hear about it — there’s room to grow the scope of this role over time.
What You'll Do
IT Operations
Own device procurement, provisioning, maintenance, troubleshooting, resets, and redeployment across the corporate device fleet
Administer IT access provisioning and security for less-sensitive systems (e.g., maintaining admin lists, standard user access)
Maintain corporate device information security, including anti-virus and endpoint protection tools
Administer corporate workspace IT and networking infrastructure — Wi-Fi, server room equipment, and videoconferencing — for the San Jose office
Provide remote support for Hong Kong office networking and videoconferencing systems
Respond to day-to-day employee IT support requests (helpdesk tickets) with speed and clarity
Strategy & Cross-Functional Support
Ownership and maintenance of internal IT-owned systems and infrastructure for shared use by multiple functional groups
Support on business applications and systems procurement, contract negotiation and budget management
Support delivery of employee IT security training (e.g., anti-phishing awareness) in coordination with InfoSec
Provide input on device management strategy (e.g., MDM/MAID tooling) based on day-today operational experience
Assist with vendor coordination and support tickets for outsourced IT operations, as directed
Who You Are
Required Qualifications
2–5 years of experience in IT support, IT operations, or systems administration
Hands-on experience with device management (e.g., MDM tools such as Jamf, Intune, or similar)
Working knowledge of corporate account and productivity platforms (e.g., Google Workspace admin console)
Familiarity with core networking concepts (Wi-Fi, VPN, firewalls) and videoconferencing hardware/software (e.g., Zoom Rooms)
Experience with endpoint security tools (anti-virus/EDR) and basic access-control administration (e.g., 2FA)
Strong troubleshooting skills and a service-oriented approach to internal IT support
Ability to work independently while coordinating with colleagues across time zones (Hong
Kong, U.S. and Europe)
Preferred Qualifications
Exposure to device management strategy (e.g., MDM/MAID tooling selection and roadmap) or corporate account strategy (e.g., Google Workspace), balancing security with operational
efficiency
Exposure to access provisioning and security strategy for more sensitive systems (e.g., contributing to 2FA/MFA policy, not just administering standard access)
Exposure to business application procurement, contract negotiation, or vendor management
Exposure to ownership of shared infrastructure (e.g., cloud systems, data lake) across multiple teams
Exposure to ownership of customer-facing systems (e.g., Shopify, corporate websites)
Experience supporting a hybrid or multi-office environment
Experience in consumer tech, gaming, or hardware companies
#LI-Hybrid
We Offer
Competitive compensation package.
Flexible working hours and vacation policy.
Product-driven culture that treasures talents and individual growth.
Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field
Nex is located in
San Jose, California, USA
and
Hong Kong
. Learn more about us at
https://www.nexplayground.com/about
.
We encourage applications even if you don’t meet more than 50% of the requirements — we believe that experience comes in many forms!
Nex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, gender identity, and sexual orientation), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law. This policy applies to all individuals at every stage of the employment relationship, including all current and prospective employees, and covers all employment decisions including recruitment, hiring, job assignment, promotion, compensation, benefits, training, discipline and termination.
We are committed to providing a workplace free from discrimination and harassment and to fostering an inclusive environment for all employees.
Location: San Jose, California, United States
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
As the Product Manager, you will be responsible to discover new markets and revenue opportunities and innovate new products to address the market needs. Act as an internal champion to build consensus and influence senior management for new product ideas. Identify, define, implement and instrument market research, product design, product implementation and product release processes.
Define, build and scale OKX's payment systems that powers money movement globally to help our customers gain access to a wide array of crypto assets. The scope of this role includes defining & managing product roadmaps, features including user experience and end to end integration with local & international payment providers while proactively managing the risk associated with your product. Tracking KPIs and driving growth of your product features is at the core of PM’s at OKX, while collaborating with multiple key stakeholders like designers, engineering, legal, risk, compliance, marketing, customer support & finance across the organization and get them aligned on your product roadmap and deliverables.
You’ll be joining our growing product team to help define the future of our company and product. If you are an entrepreneurial product leader, who doesn’t hesitate to propose bold ideas and roll up your sleeves to put them into action, this role will be a great fit for you.
What You’ll Be Doing
Be the owner of your payment products (ACH, Cards, Wire, SEPA, FAST, PIX, etc), you truly own it!
Define & drive every aspect of your product from developing the roadmap/backlogs/iterations in order to hit your goals & KPIs
Outline features, technical integration requirements, work with your squad of product designers, content writers, data analysts and engineers to bring your product to life
You verify your squad deliverables, align your customer support teams including all key stakeholders for any feature release/announcements to your retail users
Manage your product dashboard by tracking all your product data metrics
Drive adoption, usage of your products working closely with marketing, risk teams, keep close eye on customer frictions and voice of customer to optimize your product experience
Ensure that there are effective internal tools in place for any new product launch
What We Look For In You
Product management experience in the payments space with past experience in payments clearing, settlement and fiat custody
Visionary for trending and future crypto market needs and payments industry changes
Product innovator that can achieve business goals with unique product offering and business models
Previous experience designing and building payments systems and understanding of risk management associated with these payment options
Entrepreneurial mindset: Experience working in a fast-paced environment with competing resources and priorities. Opinionated and willing to make calls with limited information. Ability to navigate through ambiguity to advocate for resources
Excellent written and verbal communications skills; ability to translate strategy into clear and actionable plans for product development, engineering, design and marketing
Technical, comfortable with delving into the product, the platform and the implementation details. Able to engage with engineering beyond just product and user experience needs; willing to roll up sleeves and design scalable and extensible solutions
Metrics driven with proficiency in identifying, defining, tracking and acting upon metrics Experience identifying KPIs and working with engineering and analytics on instrumentation and monitoring
Familiarity with cryptocurrency exchanges and passion for crypto and blockchain innovations
Bachelor's degree in Computer Science, Engineering, or a related technical discipline
Nice to Haves
Past experience working with payments systems or crypto platforms is strongly preferred
Perks &
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
OKX Statement
OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The salary range for this position is $214,666 to $321,999
The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via OKX internal or external careers site.
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: United States
Workplace: Remote
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀
JOB SUMMARY
As a Support Automation Engineer on the Post Sales Systems team, you will design, build, and maintain the automation and AI systems that power ClickUp's post-sales support organization. You'll be responsible for translating business workflows in Zendesk and related CX platforms into scalable, intelligent automations that reduce manual effort, improve customer experience, and free up our support team to focus on high-value interactions.
This role sits at the intersection of engineering rigor and customer empathy. You'll partner closely with the Support and Success organizations, GTM Systems Leadership, and cross-functional stakeholders to automate away toil, surface insights through AI, and build systems that adapt to how support teams actually work. The kind of person who thrives here moves fast, takes full ownership of what they build, and is genuinely excited about applying AI to real operational problems. This role is a direct contributor to GTMSOE's broader mission of operational excellence across the GTM org.
KEY RESPONSIBILITIES
AI-POWERED AUTOMATION DESIGN & DEVELOPMENT
- Design and build automations in Zendesk that reduce repetitive support work: ticket routing, field population, note summarization, escalation logic, and customer outreach workflows.
- Develop AI-driven workflows using Zendesk AI, custom LLM integrations, and ClickUp Super Agents to automate tasks like ticket summarization, sentiment analysis, knowledge base matching, and response suggestions.
- Architect low-code/no-code automation solutions using Workato, Zapier, and similar integration platforms to connect Zendesk with Salesforce, ClickUp, Maven chatbot, and other tools.
- Own the full lifecycle of an automation: discovery, design, build, testing, deployment, and ongoing optimization based on usage and feedback.
CX SYSTEMS INTEGRATION & DATA FLOW
- Ensure seamless data flow between Zendesk, Salesforce, ClickUp, Chili Piper, Maven AGI chatbot, and other tools in the support tech stack.
- Design integration patterns that keep data clean, up-to-date, and accessible to downstream systems without creating maintenance nightmares.
- Build and maintain reporting dashboards and data pipelines that surface support health, automation impact, and team productivity metrics.
- Partner with the Support org to identify pain points, bottlenecks, and opportunities where AI and automation can deliver measurable value.
AI CAPABILITY EXPANSION
- Experiment with emerging AI/LLM capabilities (agents, RAG, fine-tuning) and determine which are production-ready for support workflows.
- Build reusable AI templates and patterns that other CX Systems team members can leverage, promoting consistency and reducing duplication.
- Collaborate with the broader GTM Systems Engineering team to share learnings and align on AI strategy across post-sales, sales, and finance domains.
- Log AI/automation work in the team's AI Excellence registry to promote transparency and cross-team learning.
RELIABILITY & CONTINUOUS IMPROVEMENT
- Monitor automation health, error rates, and SLAs; proactively identify and resolve issues before they impact support operations.
- Gather feedback from support teams and stakeholders; iterate on existing automations to improve accuracy, reduce false positives, and adapt to evolving business needs.
- Maintain documentation and runbooks so that support and CX teams understand how automations work and when to escalate issues.
- Help simplify and modernize existing architecture in Zendesk and connecting systems to improve long-term maintainability.
CROSS-FUNCTIONAL COLLABORATION
- Work closely with GTM Support teammates and leadership on intake, prioritization, and task execution.
- Partner with the Support and Success organizations and key stakeholders to translate business requirements into technical specifications.
- Contribute to the GTM Systems Engineering operating model: maintain task hygiene and communicate proactively on large initiatives.
QUALIFICATIONS
EXPERIENCE
- 3–5+ years in systems administration, business systems engineering, or customer support platform work.
- Demonstrated experience building automations or integrations that have shipped to production and delivered measurable business value.
- Hands-on experience with CX platforms, particularly Zendesk at an admin level or higher.
- Experience in a high-velocity, collaborative environment where you wear multiple hats and adapt quickly.
- Optional but valued: experience with ClickUp, Maven/chatbots, GTM systems, or support-focused SaaS operations.
SKILLS & COMPETENCIES
Technical
- Zendesk expertise: Hands-on experience with automations, triggers, business rules, and configuration (admin-level proficiency or higher).
- Integration & API work: Comfortable with REST APIs, webhooks, and integration platforms (Retool, Workato, Zapier, or similar low-code tools).
- AI & LLMs: Familiarity with prompt engineering, LLM APIs (OpenAI, Claude, etc.), MCP, and how to safely integrate AI into production workflows. You don't need to be an ML engineer, but you should understand when and how to apply AI to solve real problems.
- Data & scripting: Comfortable working with JSON, SQL, or light scripting (Python, JavaScript) to build data pipelines and transform data between systems.
- Salesforce integration: Understanding of Zendesk-to-Salesforce sync workflows, object relationships, and common integration patterns.
Operational & Mindset
- Ownership: You take full responsibility for the systems you build—reliability, documentation, and continuous improvement included. You don't hand off and walk away.
- Velocity: You move fast, iterate, and ship. You embrace "done is better than perfect" when appropriate, but never at the expense of reliability or customer trust.
- AI & Automation mindset: You're excited about LLMs and AI agents, not intimidated. You experiment, learn quickly, and know when to apply new tools and when to stick with what works.
- Collaboration: You're a skilled communicator who can translate between technical and non-technical stakeholders. You ask clarifying questions, challenge assumptions respectfully, and build trust with the teams you support.
- Growth: You're customer-centric and measure success not just by automation coverage, but by the real impact on support efficiency and quality.
WHAT YOU'LL WORK WITH
- Zendesk: Primary CX platform—automations, triggers, custom fields, custom apps, and reporting.
- ClickUp Super Agents: AI-powered automation and task orchestration within the ClickUp ecosystem.
- Salesforce: Zendesk-to-Salesforce integration, data sync, field mapping, and cross-system workflows.
- Integration stack: Workato, Zapier, and possibly Retool for custom apps and workflow orchestration.
- Maven chatbot & AI tools: In-app support, ticket automation, and AI-driven customer interactions.
- Data & reporting: ClickUp, Salesforce dashboards, and custom data pipelines for support metrics and insights.
Equal Opportunity Employer
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Privacy Notice
ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. https://clickup.com/careers-terms/candidate-privacy-notice
If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open for further details.
Visa Sponsorship
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
Fraud Alert
ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.
AI Processing Notice
ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.
seniorHong Kong, Hong Kong SAR; Singapore, Singapore
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УдалённоheadBuenos Aires, Argentina; Ciudad de México, Mexico; Bogotá, Colombia; Moscow, Russia; Belgrade, Serbia; Caracas, Venezuela, Bolivarian Republic of; Official employment under local labor law; contractor arrangements available for candidates from other countries
seniorГеография найма не уточнена
УдалённоseniorRemote - Ireland
Poland (Remote)
УдалённоleadEurope
УдалённоMexico City, Mexico
seniorAt the Staff level: set technical direction beyond your own subsystem and drive cross-team, cross-timezone decisions that shape the account platform
seniorUnited States, Los Angeles, CA
seniorГеография найма не уточнена
seniorSingapore, Singapore
seniorSan Jose, California, United States
Nex employees may be expected to collaborate with colleagues across different time zones; The ideal candidate is a proactive, service-oriented problem solver who can own IT operations workstreams end-to-end and execute independently, while coordinating with a global team across time zones; Ability to work independently while coordinating with colleagues across time zones (Hong
seniorSan Jose, California, United States
УдалённоUnited States; ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com
Все вакансии в одном месте - страница 62 · Job Hunters