Location: Home Based - Americas
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
We are hiring an engineering manager to lead the reboot of our Landscape systems management solution for Ubuntu.
Ubuntu is growing rapidly in the enterprise, with estates expanding from cloud, to bare metal servers, to vSphere clusters, and of course desktops and devices. Ubuntu is easy to deploy and configure, one node at a time, but it's difficult to know where you stand on policy and compliance, patch management, or access control across a large estate. Ubuntu used to be under the radar in the enterprise, but it is now becoming an official platform for many companies. Those enterprises very much want a high quality way to manage their Ubuntu estate.
We started work on Landscape many years ago, and the current generation of the service reflects the choices of the day. We now have the opportunity to invest significantly in a team to bring a fresh new vision for large-scale Ubuntu estate management to the project. That doesn't make this a greenfield opportunity - we have a system that serves thousands of deployments - but we know we want to step back and give it a big new push, letting go of some things that are no longer so important, and embracing a range of new priorities. This role is the critical engineering leadership role for that mission.
Today we use Python, PostgreSQL, RabbitMQ, HAProxy, and have a ReactJS front end. In other web services projects we use more Golang these days. Our next wave of Landscape engineering is an opportunity to raise the bar on SAAS and on-prem solution technologies, architectures, patterns and operations. Our goal is to make it easy for enterprises to own a few Landscape instances that serve their global estate, and to be able to apply policy and know intuitively where they stand - globally - in a very complex world of mixed Ubuntu versions, substrates and flavours.
Engineering managers at Canonical bring both technical and management skills to the leadership of their teams. You will work closely with product managers, and produce an engineering roadmap with ambitious and achievable goals. A successful applicant will be capable of growing a team of engineers, collaborating with other engineering and business teams at Canonical, and providing periodic updates about successes and areas of improvement.
As an engineering manager at Canonical you must be technically strong, but your responsibility is to run an effective team and develop the colleagues you manage. You are expected to help them grow as engineers, do important work, do it outstandingly well, find professional and personal satisfaction, and work well with colleagues and community. Technical leadership experience and a background in software engineering are necessary prerequisites for this role. You will be expected to lead, challenge, and develop strong engineers, positively influence the culture, facilitate technical delivery, and work with your team on strategy and execution.
We work in Python and Golang, and expect engineering managers to be fluent in the language, architecture and components that their team uses. Code reviews and architectural leadership are part of the job. As manager, the commitment to healthy engineering practices, documentation, quality and performance optimisation are equally important technical responsibilities, as is the requirement for fair and clear management, and the obligation to ensure a high performing team.
Key responsibilities
Build and lead a team of engineers in your region
Develop talent through coaching, mentoring, feedback, and hands-on career development
Demonstrate sound engineering principles and directly contribute toward your team's goals
Set and manage expectations with other engineering teams, management, and external stakeholders
Lead modern, agile software development practices
Ensure a healthy, collaborative engineering culture in line with the company values
Be an active part of the leadership team and collaborate with other leaders in the organisation
Build automated, highly reliable image delivery, testing and publication pipelines
Engage with many other teams at Canonical, as well as the open source community and commercial partners
Work from home with global travel 4-6 weeks per year for internal and external events
Valued skills and experience
You love to mentor, develop and grow people, and have a track record of doing it
You are knowledgeable and passionate about software development
You are focused on success and the delivery of timely, high quality software
You have experience and commitment to agile development methodologies
You have a Bachelor’s or equivalent in Computer Science, STEM or similar degree
Software development experience in Python or Golang
Effective written and verbal communication skills
Practical experience with Linux system administration
What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Team Member Assistance Program & Wellness Platform
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long-haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
#LI-remote
Location: Dammam, Saudi Arabia
CXG is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences.
With a network of 170+ customer experience experts across 70 countries, we help brands evaluate the experiences they deliver, and work with them to develop programs that support a strong experience and business culture.
Description
Are you a premium or luxury brand shopper or fan?
If the answer is yes, then we are looking for you?
We are looking for shoppers who are keen on sharing their opinion about their experience in an assigned luxury store. As a CXG Evaluator, you will conduct discreet evaluations of your favorite luxury brands in markets such as cosmetics, fashion, jewelry, watches or cars and give us your feedback.
Apply now and join us to experience luxury retail and advocate for service excellence!
Requirements
Keen to detail
Passion for luxury retail and customer experience
Punctual & organized
Location: Home Based - Americas; Home based - EMEA
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
We are hiring an Engineering Manager for Ceph & Distributed Storage. The world creates more than 2.5 quintillion bytes of data every day! We want to help teams to store data in open source storage on commodity hardware - safely, cheaply and simply.
Our goal is to make Ceph easy to install, manage and use - from large enterprise data center installations to half-rack edge sites. We believe that distributed storage shouldn’t be hard - and to keep up with the increasing data storage demands, it needs to be easier than ever before. We have a range of tools to bring to bear on the problem, and we're excited to make distributed Ceph easy enough that everyone does it.
As an engineering manager at Canonical you must be technically strong, but your responsibility is to run an effective team and develop the colleagues you manage. You are expected to help them grow as engineers, do important work, do it outstandingly well, find professional and personal satisfaction, and work well with colleagues and community. Technical leadership experience and a background in software engineering are necessary prerequisites for this role. You will be expected to lead, challenge, and develop strong engineers, positively influence the culture, facilitate technical delivery, and work with your team on strategy and execution. You will be responsible for sound software architecture and best practices in software quality, testing and documentation.
What you’ll do
You will lead a team building a Ceph focused software defined storage solution
You will build and manage a globally distributed team of engineers
You’ll develop your team through coaching, mentoring and feedback
You will demonstrate sound engineering principles by directly contributing toward your team’s goals
Set reasonable schedules based on considered estimates, with feedback loops for improvement
Set and manage expectations with other engineering teams and external stakeholders
Advance modern, agile software development practices
Maintain a culture of quality and engineering excellence
Grow a healthy, collaborative engineering culture in line with the company values
Be an active part of the leadership team and collaborate with other leaders in the organisation
Work from home with global travel up to 20% for internal and external events
Who you are
You have a software engineering background, preferably with Python and C++ experience
You have experience operating scale out storage clusters on Linux in production environments, preferably with Ceph
You love embracing new technologies and pushing the boundaries of what is possibleYou love developing and growing people and have a track record of doing it
You have an interest in building products that improve how people operate software and infrastructure everywhere
You are knowledgeable and passionate about software development
You have experience in leading, managing, coaching and mentoring software developers towards delivering timely, high quality software together
You have solid experience working in an agile development environment
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
#LI-remote
Location: Kuwait City, Kuwait
CXG is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences.
With a network of 170+ customer experience experts across 70 countries, we help brands evaluate the experiences they deliver, and work with them to develop programs that support a strong experience and business culture.
Description
Are you a premium or luxury brand shopper or fan?
If the answer is yes, then we are looking for you?
We are looking for expat shoppers who are keen on sharing their opinion about their experience in an assigned luxury store. As a CXG Evaluator, you will conduct discreet evaluations of your favorite luxury brands in markets such as cosmetics, fashion, jewelry, watches or cars and give us your feedback.
Apply now and join us to experience luxury retail and advocate for service excellence!
Requirements
Arabic Speaker
Keen to detail
Passion for luxury retail and customer experience
Punctual & organized
Location: Johannesburg, South Africa
CXG is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences.
With a network of 170+ customer experience experts across 70 countries, we help brands evaluate the experiences they deliver, and work with them to develop programs that support a strong experience and business culture.
Description
Are you a premium or luxury brand shopper or fan?
If the answer is yes, then we are looking for you?
We are looking for shoppers who are keen on sharing their opinion about their experience in an assigned luxury store. As a CXG Evaluator, you will conduct discreet evaluations of your favorite luxury brands in markets such as cosmetics, fashion, jewelry, watches or cars and give us your feedback.
Apply now and join us to experience luxury retail and advocate for service excellence!
Requirements
Keen to detail
Passion for luxury retail and customer experience
Punctual & organized
Location: Cape Town, South Africa
CXG is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences.
With a network of 170+ customer experience experts across 70 countries, we help brands evaluate the experiences they deliver, and work with them to develop programs that support a strong experience and business culture.
Description
Are you a premium or luxury brand shopper or fan?
If the answer is yes, then we are looking for you?
We are looking for shoppers who are keen on sharing their opinion about their experience in an assigned luxury store. As a CXG Evaluator, you will conduct discreet evaluations of your favorite luxury brands in markets such as cosmetics, fashion, jewelry, watches or cars and give us your feedback.
Apply now and join us to experience luxury retail and advocate for service excellence!
Requirements
Keen to detail
Passion for luxury retail and customer experience
Punctual & organized
Location: Home Based - Americas; Home based - EMEA
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
Our mission is to build a next-generation private cloud infrastructure, combining KVM, Ceph, and SDN technologies to create a data center scale cloud that 'just works' and provides a mission-critical cloud for edge and core enterprise deployments. We're hiring engineering managers with experience in high-quality microservice architectures and high-performance team leadership who also have deep familiarity with Linux kernel, virtualisation, storage and networking.
LXD components span the entire software stack from low-level kernel features to the upper level management API/CLI. Our most effective engineers are fluent in all these layers, and able to anticipate the consequences of design and engineering choices elsewhere in a complex distributed system.
As an engineering manager at Canonical you must have a solid technical background, but your responsibility is to run an effective team and develop the colleagues you manage. You are expected to help them grow as engineers, do important work, do it outstandingly well, find professional and personal satisfaction, and work well with colleagues and the community. Technical leadership experience and a background in software engineering are necessary prerequisites for this role. You will be expected to lead, challenge, and develop engineers, positively influence the culture, facilitate technical delivery, and work with your team on strategy and execution.
The successful candidate will have experience leading successful, collaborative engineering teams, and demonstrate the ability to solve challenging distributed systems problems and deep knowledge of Linux.
Location
: This is a remote position available in EMEA and the Americas.
What you will focus on
Lead a team of remote engineers
Develop talent through coaching, mentoring, feedback and hands-on career development
Set and manage expectations with other engineering teams, senior management, and external stakeholders
Advocate and advance modern software development practices
Participate in the engineering process through code and architectural review
Engage with teams at Canonical, the open source community and partners
Work from home with global travel for 4 to 6 weeks per year for internal and external events
What we are looking for in you
You understand modern Linux cloud computing technologies, including networking, storage, containers and K8s
You love developing and growing people and have a strong track record of doing it
You are focused on success and the delivery of timely, high quality software
You have a Bachelor’s or equivalent in Computer Science, STEM or similar degree
You have strong written and verbal technical communication skills
You have experience programming in C and/or Go.
What we offer you
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass, and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
#LI-remote
Location: Home Based - Americas
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
We are hiring a Engineering Manager for Sustaining Engineering passionate about open source software, Linux and cloud computing. Come build a rewarding, meaningful career working with the best and brightest people in technology at Canonical, the growing international software company behind Ubuntu.
Sustaining Engineering is a business critical team that continuously improves various open source software by resolving software defects reported by customers. Software stack includes everything from the kernel all the way up to the user space applications and IaaS platforms. This position leads one of our regional teams and is one of several managers, who report directly to the global Director of Sustaining Engineering.
Our customers build large-scale mission critical infrastructure and application solutions on Ubuntu and open source from Canonical. While not actively developing products, Sustaining Engineering, as part of Support Engineering, solves problems for the customer and for the benefit of the wider Open Source community. This team is well staffed with experts in every time zone and, while the work can be challenging sometimes, the team is resourced to ensure a good work-life balance and ongoing development of each team member.
As an engineering manager in the Sustaining Engineering team, your primary responsibility is to the people you support: ensuring that they are growing as engineers, making valuable contributions, and generally having a great experience at Canonical. Technical leadership and a solid background in software development are a must, so that you are able to help your team members grow professionally. You will have the opportunity to influence the culture, facilitate technical delivery, and work with your team on strategy and execution.
Location:
This is a globally remote role, unless specified otherwise.
The role entails
Manage and lead a distributed team of engineers
Hire, coach, mentor, provide feedback and career development guidance to your team
Manage & measure key performance indicators (KPIs), and training
Support timely delivery of bug fixes, patches, and other technical solutions to address business needs in a variety of technology fields, including but not limited to Ubuntu, OpenStack, Ceph, Kubernetes, Juju & MAAS
Demonstrate the very best of Canonical in customer interactions
Set and manage expectations with other engineering teams, senior management, and external stakeholders
Advocate and advance modern software development practices
Grow a healthy, collaborative engineering culture in line with the company value
Collaborate with other teams in the organisation
Work from home with global travel up to 10% for internal and external events
What we are looking for in you
Professional software delivery experience using C, C++, Go, Python, or similar
You are knowledgeable and passionate about software development
Leadership experience displaying ability to organise and prioritise complex problem resolution and bug fixes
Experience with version control systems such as git
Experience with debugging tools such as gdb, crash or other
Demonstrated strong commitment to testing methodologies and maintainable code quality
Excellent communication skills in the English language, both verbal and written
Experience with Linux, with a preference towards Ubuntu
Experience with Open Source and Open Source Business Models
People management experience in a support organisation is a strong plus
What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass, and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
#LI-remote #opensource #linux #softwareengineering #cloudcomputing #technicalsupport #go #python #kubernetes #openstack #ceph
Location: Mecca, Saudi Arabia
CXG is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences.
With a network of 170+ customer experience experts across 70 countries, we help brands evaluate the experiences they deliver, and work with them to develop programs that support a strong experience and business culture.
Description
Are you a premium or luxury brand shopper or fan?
If the answer is yes, then we are looking for you?
We are looking for shoppers who are keen on sharing their opinion about their experience in an assigned luxury store. As a CXG Evaluator, you will conduct discreet evaluations of your favorite luxury brands in markets such as cosmetics, fashion, jewelry, watches or cars and give us your feedback.
Apply now and join us to experience luxury retail and advocate for service excellence!
Requirements
Keen to detail
Passion for luxury retail and customer experience
Punctual & organized
Location: Home Based - Americas; Home based - EMEA
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
We are hiring a
Staff-level Software Engineer for Identity Management
to work on
authorization and access management across Canonical's suite of enterprise products and web services, using Go (Golang) and Python.
As a software engineer for Identity Management products of Canonical, you will modernize and expand the capabilities of the identity management solutions we use for authentication and authorization in our products, as well as our
canonical.com
and
ubuntu.com
websites. Your work on Identity Management will directly impact the users of all Canonical products. In addition, you will help write
Juju
charms to manage operational concerns.
Technical excellence and a background in software engineering are necessary prerequisites for this role. You will be expected to own the design and delivery of the system, facilitate integrations and work with your team on strategy and execution.
Location:
This role will be based remotely in the EMEA and AMER regions.
The role entails
Collaborate proactively with a distributed team, leading technical efforts and discussions
Write clean web service APIs to support both CLI and web frontend clients, using Go (Golang) and Python
Design and implement new features and enhancements from spec to production and ongoing operations at scale
Review code produced by other engineers, helping set quality standards
Discuss ideas and collaborate on finding good solutions
Create and enhance management, authentication and authorization API endpoints
Craft end-user authentication flows from design to implementation
Write
Juju
charms (operators) to manage operational concerns
Modernize the identity stack of our websites and products by driving adoption of best-of-breed IAM technologies
Deliver great products that users love by maintaining a culture of quality and engineering excellence
Work from home with global travel 2 to 4 weeks per year for internal and external events
What we are looking for in you
You are a staff-level or experienced senior software engineer, with specific experience building identity and access management products
You are familiar with the open source software, standards, protocols and concepts in the identity space (e.g. OpenID, OAuth, LDAP)
You have experience implementing authorization frameworks in distributed systems
You value secure coding and standards, and enjoy working on teams that do the same
You are comfortable with Ubuntu as a development and deployment platform
In addition:
Exceptional academic track record from both high school and university
Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
Professional written and spoken English with excellent presentation skills
Excellent interpersonal skills, curiosity, flexibility, and accountability
Ability to travel internationally twice a year for company events up to two weeks long
What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team conferences in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Team Member Assistance Program & Wellness Platform
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long-haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
#LI-remote
Location: Tabuk, Saudi Arabia
CXG is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences.
With a network of 170+ customer experience experts across 70 countries, we help brands evaluate the experiences they deliver, and work with them to develop programs that support a strong experience and business culture.
Description
Are you a premium or luxury brand shopper or fan?
If the answer is yes, then we are looking for you?
We are looking for shoppers who are keen on sharing their opinion about their experience in an assigned luxury store. As a CXG Evaluator, you will conduct discreet evaluations of your favorite luxury brands in markets such as cosmetics, fashion, jewelry, watches or cars and give us your feedback.
Apply now and join us to experience luxury retail and advocate for service excellence!
Requirements
Keen to detail
Passion for luxury retail and customer experience
Punctual & organized
Location: Abu Dhabi, United Arab Emirates
CXG is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences.
With a network of 170+ customer experience experts across 70 countries, we help brands evaluate the experiences they deliver, and work with them to develop programs that support a strong experience and business culture.
Description
Are you a premium or luxury brand shopper or fan?
If the answer is yes, then we are looking for you?
We are looking for shoppers who are keen on sharing their opinion about their experience in an assigned luxury store. As a CXG Evaluator, you will conduct discreet evaluations of your favorite luxury brands in markets such as cosmetics, fashion, jewelry, watches or cars and give us your feedback.
Apply now and join us to experience luxury retail and advocate for service excellence!
Requirements
Arabic Speaker
Keen to detail
Passion for luxury retail and customer experience
Punctual & organized
Location: Singapore
This is a part-time, remote, freelance role with the flexibility to decide your business hours. Candidate does not have to based in any specific location as the role is remote. This role is a great opportunity to supplement your current job or private practice.
You will be a practitioner on our telehealth platform 'Intellect', where your role is to support our clients' mental health and personal growth based on the individual needs and goals.
There are 4 roles that focus on different types of 1-on-1 sessions:
1. Network Psychiatrist
Network Psychiatrist will assist Intellect in providing psychiatric consultations (online and/or in person) wherein we will refer clients over to the network partner. As a member of our psychiatry network, the network psychiatrist will conduct appropriate clinical care within local regulations as well as necessary reporting and documentation.
We will refer clients who require clinical care over to our network psychiatrist. The psychiatrist will then schedule an initial consultation within 2 weeks of the referral and share with Intellect the expected treatment plan going forward. Network psychiatrist will thereafter be responsible for the continued treatment of the client, and will be required to provide periodic updates on the progress of the client thereafter. Our network psychiatrists are required to have the following credentials:
Master Degree in Medicine (M. Med(Psychiatry) or equivalent qualification required to practice psychiatry
Licensed/ Board certified to practice, prescribe and/or dispense medication in their respective countries based on the in-country requirements and regulations
Minimum 3 years of experience in residency
Possesses good record in clinical excellence and commitment to medical education
Ability to perform age-appropriate assessments on clients
Able to interact effectively with clients of diverse educational, socioeconomic and ethnic backgrounds, skill levels and value systems
Excellent written and verbal communications, listening, and social skills
Compassionate about helping clients and using clinically proven protocols
2. Crisis Helpline Responder
Crisis Helpline Responders focus on providing immediate client intervention that are in need of immediate support through a hotline. Our responders are required to have the following background:
2 - 3 years of experience in helplines, either in a paid or voluntary capacity
Can effectively communicate in their native language
Completed training in Crisis Intervention or Suicide Prevention
Experience working with high risk clinical situations (at risk of or affected by suicide or crisis cases) and
Has the appropriate insurances required by your country
Ability to maintain emotional composure in high stress situations, ability to bounce back from stressful interactions and high-risk cases
3. Behavioral Health Coach
As a behavioral health coach you will focus on conducting
1-on-1 30 minute virtual coaching sessions
that focus on
subclinical cases
(lack of motivation, stress, procrastination, etc). Our coaches are required to have the following credentials:
Has a Master / Postgraduate Diploma training in Counselling / Clinical Psychology or ICF accreditation
Skilled in Cognitive Behavioural Therapy or other evidence-based approaches (e.g. Motivational Interviewing, DBT, SFBT, etc.)
Candidate must have accumulated at least 300 hours worth of sessions
Candidate must be proficient in other languages other than English
Candidates with prior experience in EAP, counselling working adults or coaching managerial roles is a plus
4. Clinical Provider
Clinical providers on the other hand focus on clients that are in need of higher touch care. They provide
60 minute clinical online sessions
and assist potential clients with cases such as MDD, Phobia, Trauma, etc. Our clinical providers are required to have the following credentials:
Has a Master / Postgraduate Diploma training in Clinical Psychology or Counselling
Skilled in Cognitive Behavioural Therapy or other evidence-based approaches (e.g. DBT, SFBT, etc.)
Candidate must have accumulated at least 300 clinical hours
Candidate must be proficient in other languages other than English
Candidates with prior experience in EAP, counselling working adults or coaching managerial roles is a plus
Location: Yerevan, Armenia
Description
A customer analytics specialist is responsible for analyzing customer data and pushing data-driven initiatives to increase the impact of CRM projects. The main objective is to provide meaningful insights to the CRM team as well as help implement efficient processes for data usage including segmentation, automation, and personalization within the contexts of the CRM-owned channels. CRM Analytics specialists work closely with several stakeholders within the CRM and other teams to deliver sophisticated analytics of CRM and targeted marketing activities and estimate their impact on revenue. These projects include, but are not limited to, creating, and maintaining various dashboards, and providing ad hoc analysis and insights to help business run more efficiently.
Responsibilities
Integrate, compile, analyze and evaluate all sources of CRM data including customer, transactional, engagement and product data, and identify key trends
Develop and present detailed reports for management and the team to help them make more informed and impactful decisions, conduct analysis for CRM campaigns post-factum, assess user engagement in campaigns, deliver actionable insights and recommendations
Provide valuable insights into customer behavior, identify betting patterns and preferences during different stages of their lifecycle with the company, develop customer activity profiles through statistical analysis
Identify and define different customer segments and provide insights into efficient targeting, conversion and retaining of customers, monitoring monthly change of user categories
Develop a holistic view of the customer lifecycle and the impact of implemented CRM strategies throughout the entire lifecycle of the customer
Conduct business analysis, identify key factors and causation links by evaluating information gathered from multiple sources (including customer surveys) to form a solid understanding of business processes from low-level information and be able to make daily and monthly comparisons
Collaborate with other members of the team on various projects to ensure good quality data is being used, participate in manual and automated daily data reconciliation/manipulation, implement improvements for increased quality and efficiency of CRM processes
Undertake spontaneous initiation of analysis to generate customer insight or operational projects to add value to the CRM workflow
Requirements
Degree in Economics, Finance, Business, Mathematics, or other relevant fields
Proven working experience in data/ business analysis
Experience working with large datasets attained through multiple channels
Strong understanding of data modeling concepts
Strong mathematical and analytical mindset
Advanced practical knowledge of MS Excel is a must
Demonstrated knowledge of SQL and ETL processes
Experience with Power BI is a huge plus
Experience with programming languages or statistical packages like Python or R is a plus
Familiarity with CRM tools and programs is a big plus
Ability to work in a fast-paced environment and adapt to changes
Logical and problem-solving mindset
Hardworking and flexible personality with a high sense of responsibility
Ability to effectively multitask and prioritize tasks
Passion, drive, and motivation to continuously learn new things
Strong communication and presentation skills
Location: Al Ain, United Arab Emirates
CXG is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences.
With a network of 170+ customer experience experts across 70 countries, we help brands evaluate the experiences they deliver, and work with them to develop programs that support a strong experience and business culture.
Are you a premium or luxury brand shopper or fan?
If the answer is yes, then we are looking for you?
We are looking for evaluators who are keen on sharing their opinion about their experience in an assigned luxury store. As a CXG Evaluator, you will conduct discreet evaluations of your favorite luxury brands in markets such as cosmetics, fashion, jewelry, watches or cars and give us your feedback.
Apply now and join us to experience luxury retail and advocate for service excellence!
Requirements
Keen to detail
Passion for luxury retail and customer experience
Punctual & organized
Apply for this job
Location: Diplomatic Area, Bahrain
CXG is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences.
With a network of 170+ customer experience experts across 70 countries, we help brands evaluate the experiences they deliver, and work with them to develop programs that support a strong experience and business culture.
Description
Are you a premium or luxury brand shopper or fan?
If the answer is yes, then we are looking for you?
We are looking for expats who are keen on sharing their opinion about their experience in an assigned luxury store. As a CXG Evaluator, you will conduct discreet evaluations of your favorite luxury brands in markets such as cosmetics, fashion, jewelry, watches or cars and give us your feedback.
Apply now and join us to experience luxury retail and advocate for service excellence!
Requirements
Arabic Speaker
Keen to detail
Passion for luxury retail and customer experience
Punctual & organized
Location: Chattanooga, Tennessee Area
Workplace: hybrid
About the Opportunity:
IDT’s Retail division is looking for an energetic, hybrid Retail Account Manager (RAM). In this role, you won't just manage a route—you will be a growth partner for small businesses. You will drive revenue by selling our flagship National Retail Solutions (NRS) portfolio—including Point-of-Sale (POS) systems, credit card merchant services, and cash advances—while simultaneously managing and expanding our traditional telecom and financial services products (Boss Revolution) within your territory.
This role balances the thrill of direct, consultative sales with the stability of consistent account management.
In this role, you will:
Drive NRS Product Sales:
Prospect, pitch, and close sales for NRS Point-of-Sale (POS) devices, Merchant Services, and Cash Advances to new and existing retail accounts.
Manage an Assigned Route:
Develop and execute a weekly cycle to visit retail stores on a regular basis, ensuring high customer satisfaction and identifying upsell opportunities.
Open New Retail Doors:
Actively prospect and go door-to-door to expand IDT and NRS presence in your territory.
Onboard & Support Customers:
Drive the merchant application process, help store owners understand how to use our services effectively, and provide light troubleshooting/tech support on equipment.
Handle Operations & Inventory:
Manage sales, cash/payment collections, and telecom card inventory using IDT's accounting system.
What we are looking for:
Experience:
1–2 years of experience in retail sales, outside sales, or customer-facing roles. Prior exposure to Merchant Services, POS implementation, or route sales is a major plus.
Language:
Bilingual professionals with fluency in both
English and Spanish
are highly preferred to support our diverse customer base.
Mobility:
Must have a valid driver's license, a reliable car, and a willingness to travel door-to-door within your assigned territory daily.
Tech Savvy:
Comfortable using basic MS Office, CRM tools, tablets, and Bluetooth equipment.
Traits:
A resilient "people person" with sharp attention to detail, strong presentation skills, and the ability to multitask in a fast-paced entrepreneurial environment.
What we offer:
Competitive Base Salary + uncapped commission structure.
Comprehensive mileage and gas reimbursement program.
Paid on-the-job training on both NRS tech products and IDT telecom services.
Excellent benefits package (Medical, Dental, Vision, Life Insurance, 401k with employer match, and PTO).
At IDT, we understand the challenge of being apart from those who matter most. Communicating, transferring money, and mobile phone service must be safe, simple, and affordable. Our flagship brand, Boss Revolution, which includes our International Calling, Mobile Top Up, and Money Transfer services, as well as our Boss Revolution Mobile, net2phone, National Retail Solutions, IDT Express, and IDT Carrier Services divisions all, support IDT’s mission of enabling our customers to keep in touch and share resources with their friends and family around the world.
IDT is listed on the NYSE, employs over 1800 people across 20+ countries, and has revenues in excess of $1.5 billion. Since 1990, IDT Telecom has remained a pioneer in Prepaid VoIP and UCaaS telephony. Today, we are an industry leader in prepaid communication and payment services and are one of the world's largest international voice carriers.
Our National Retail Solutions brand provides a sales management system and POS equipment for small and medium-sized businesses. With the help of NRS, business owners can address a management problem: the product integrates advertising, data analysis, and payment processing.
Company: IDT Corporation / National Retail Solutions (NRS) Location: [Insert Territory/Location] Compensation: Competitive Base Salary + Commissions + Mileage/Gas Reimbursement & Full Benefits
Location: Home based - Worldwide
Our ambition is to set a standard of excellence in the industry for technical documentation and documentation practice. This is your chance to be a part of that, as a
Technical Author at Canonical
.
We are building documentation capacity at scale.
We have dozens of positions available
, for teams and products across the organisation, at all levels from Graduate to Senior Staff.
All applications and candidates are handled through this one entry-point.
To improve your chances of success in this application, read our advice on
how to get a job at Canonical
.
These are not traditional technical writer roles.
As a Technical Author, you will lead the documentation efforts of a Canonical team, in engineering, business operations or another part of the company.
You will combine excellence in technical communication with subject-matter expertise and the ability to collaborate with colleagues across the organisation. Even the most junior Technical Authors will have the opportunity to develop and demonstrate technical authority, contributing to
documentation practice
as a first-class engineering and business discipline.
You will work with the
Diátaxis approach to documentation
and help elevate standards of technical writing through attention to theory and practice.
The role of a Technical Author
A
product-focused Technical Author
is a member of a product engineering team, typically focused on a product or family of products. In this role you'll help the team develop documentation that serves the needs of the product's users. You will have responsibility for the quality of the user experience with the product, and will contribute towards the long-term success of the project itself.
A
customer-focused Technical Author
works in a team such as Field Engineering, Customer Success or Support, dealing with users of complex suites of Canonical software products, sometimes deployed in custom configurations. In this role you’ll take a responsive approach to software documentation problems and develop a strong understanding of how products work together and are used in the real world.
An
operations-focused Technical Author
is part of a business team, for example Legal, HR or Talent. An important part of this work is to maintain internal documentation, such as employee handbooks. In this role you will help develop and improve materials that hundreds of colleagues rely on daily, and define patterns of business communication for a rapidly-growing organisation.
Some open technical author roles at Canonical
You’ll have a chance to tell us your preferred focus, and we'll work with you to find the right seniority level and team for you.
Whatever your focus, you will also be a part of
Canonical's documentation practice team
, that includes all the company's Technical Authors. Here, you'll be amongst other documentation experts, who collaborate to define documentation excellence and drive the development of documentation practice and theory, across the company and in the open-source software community.
Location:
These are fully remote roles, open to candidates across the globe.
As a Technical Author you will
Create, maintain and improve software and other documentation
Work with your team members, to help them make effective documentation contributions
Influence the development of Canonical products and services, as an expert user who has important opinions about function and design
Engage with user communities to ensure that our documentation meets their needs
Encourage and support community engagement in and contribution to documentation
Help standardise the structure, presentation, style and language of content across products
Collaborate with documentation peers to advance the state of the art in documentation at Canonical
Challenge and advance documentation understanding and best-practice, as part of a disciplinary team
A strong candidate
Is an excellent collaborator and communicator
Cares deeply about functional written communication
Is a technical writer with a programmer’s mindset, or a programmer with a record of producing excellent documentation
Has a record of community engagement, in open-source software, documentation, research or other disciplines
Is sympathetic to the needs and challenges of open-source software and its communities
Demonstrates technical curiosity, and is fascinated by software technology and its challenges
Has demonstrable documentation skills, insight and enthusiasm
Has experience of software development contexts
Is familiar with: Linux, working on the command line, Git, Sphinx, reStructuredText
Holds a BSc/BA degree or equivalent
Is able to travel twice a year for up to two weeks for events
Nice-to-have skills
Deep technical domain knowledge
Open-source community leadership and management
User-experience, interaction or visual design
What we offer you
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass, and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration
.
#LI-remote
УдалённоHome based - EMEA
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УдалённоThis team is well staffed with experts in every time zone and, while the work can be challenging sometimes, the team is resourced to ensure a good work-life balance and ongoing development of each team member