Location: Limassol, Cyprus
About Our Client
Our client operates in the online trading and investment industry, providing retail clients with access to financial markets and tools to support their trading and investment activities. The company serves customers across multiple international markets and offers opportunities for professional development within a dynamic, fast-growing environment.
Job Description
Role Purpose
The Training & Quality Assurance Manager is responsible for designing, implementing, and continuously improving a standardized onboarding, training, and quality assurance framework across the Customer Group. The role ensures all team members, regardless of function, location, or manager, receive consistent knowledge, training, and performance support, enabling them to deliver exceptional customer experiences and perform effectively from day one.
This role serves as the central owner of Customer Group knowledge management, onboarding standards, training effectiveness, and quality assurance, ensuring alignment across Customer Service, Sales, Customer Success, Payments, Operations, Client Resolution, and other Customer Group functions.
Why This Role Exists
The Training & Quality Assurance Manager ensures every employee within the Customer Group receives a consistent onboarding experience, standardized knowledge, and ongoing development support. The role reduces dependence on individual managers for training quality, accelerates employee productivity, improves customer outcomes, and creates a scalable framework that supports growth across multiple markets and functions.
Key Responsibilities
Training & Onboarding
Design and maintain a comprehensive Customer Group onboarding program for all new joiners.
Develop structured learning paths tailored to different roles and functions.
Deliver onboarding sessions directly or coordinate subject matter experts to provide training.
Create and maintain onboarding schedules, certification requirements, and learning assessments.
Ensure all employees receive consistent training regardless of location or department.
Measure onboarding effectiveness and continuously improve training content based on feedback and performance outcomes.
Learning & Development
Own and maintain training curricula covering:
Company overview, vision, values, and organizational structure.
Customer Group operating model and team responsibilities.
Products, services, and client proposition.
Internal systems and tools.
Policies and procedures.
Regulatory and compliance requirements.
Sales methodologies and customer acquisition approaches.
Service excellence standards.
Customer communication best practices.
Customer lifecycle management.
Escalation and issue resolution processes.
Information security and data protection requirements.
Knowledge Management
Create and maintain a central knowledge repository.
Ensure training materials, SOPs, policies, and process documentation remain current and accessible.
Establish documentation standards across the Customer Group.
Partner with functional leaders to capture and document business knowledge.
Drive knowledge-sharing initiatives across teams and regions.
Quality Assurance
Design and manage a Customer Group quality assurance framework.
Establish quality standards and assessment criteria across customer-facing functions.
Conduct regular quality reviews of customer interactions, processes, and adherence to standards.
Identify knowledge gaps, coaching opportunities, and process improvement areas.
Provide quality trends, insights, and recommendations to management.
Work with team leaders to ensure quality findings are translated into coaching and development plans.
Performance & Continuous Improvement
Track training effectiveness through performance metrics, quality results, certification outcomes, and employee feedback.
Analyze onboarding and quality data to identify trends and improvement opportunities.
Recommend process enhancements to improve customer experience and employee performance.
Support change management initiatives and ensure training readiness for new products, processes, and systems.
Promote a culture of continuous learning and operational excellence across the Customer Group.
Key Stakeholder Relationships
Customer Service Leadership
Sales Leadership
Customer Success Teams
Payments Teams
Operations Teams
Client Resolution Teams
Compliance & Risk
HR & Talent Acquisition
Product & Technology Teams
Success Measures (KPIs)
New joiner onboarding completion rate.
New hire time-to-productivity.
Certification and assessment pass rates.
Quality Assurance scores.
SOP and knowledge base adoption rates.
Reduction in knowledge-related errors and escalations.
Training satisfaction scores.
Improvement in customer experience and service quality metrics.
Training content accuracy and currency.
Key Requirements
Skills & Experience
Essential
2+ years' experience in Training, Learning & Development, Quality Assurance, Customer Operations, or a related role.
Experience within Financial Services and/or FinTech environments.
Experience designing and delivering structured onboarding and training programs.
Experience developing learning content, SOPs, and knowledge management frameworks.
Strong facilitation and presentation skills.
Experience conducting quality assessments and coaching programs.
Strong stakeholder management and influencing abilities.
Excellent written and verbal communication skills.
Data-driven mindset with the ability to translate insights into actions.
Preferred
Experience within Financial Services, Payments, FinTech, or Customer Operations environments.
Knowledge of contact center, customer service, sales, and customer success functions.
Experience with Learning Management Systems (LMS) and knowledge management platforms.
Process improvement or operational excellence experience.
Key Competencies
Customer Centricity
Learning Agility
Coaching & Development
Process Excellence
Attention to Detail
Communication & Influencing
Collaboration
Analytical Thinking
Continuous Improvement Mindset
Accountability & Ownership
Equal Opportunity
All applicant information will be handled confidentially in accordance with applicable equal employment opportunity guidelines.
Location: Phnom Penh, Cambodia
About Our Client
Our client is a leading global provider of technology-enabled outsourcing and business solutions, supporting organizations and customers across multiple markets worldwide. The company operates across a broad international network and places strong emphasis on operational excellence, technology, and service quality.
Job Description
The Manager - Operations will be responsible for managing the Visa Application Unit, ensuring optimal efficiency and productivity through the implementation of effective operational strategies and process improvements. Additionally, the role involves supervising day-to-day activities, managing resources, and driving performance to meet organizational goals and service standards.
Key Responsibilities
Business Unit and Financial Management
Oversee the entire business unit, ensuring overall operational success.
Ensure the unit’s profitability and meet EBIT targets set by the Zone/Region.
Manage the unit’s expense budgets and allocated resources effectively.
Enhance and maintain ongoing Value-Added Services to meet monthly and annual targets.
Update and track productivity and Value-Added Services Conversion Grid on a weekly/monthly basis for performance reviews.
Forecast manpower requirements, particularly for peak season hiring needs.
Process and Team Management
Adhere to all existing processes and meet the defined Service Level Agreements.
Mentor teams to ensure adherence to all SOPs and processes, in line with organizational and ISO standards.
Align teams with objectives listed in the Team Objective Tracker and ensure their contribution toward achieving these goals.
Implement process improvements to enhance quality and efficiency within the unit.
Lead the implementation of new processes in the Visa Application Centre(s).
Oversee regular product and process training for staff, including coaching and development.
Ensure staff attendance at HR-scheduled training and conduct Internal Process Certifications (OCLs) to monitor effectiveness.
Relationship Building and Innovation
Build and maintain strong business relationships with Consulate officials.
Encourage the team to share innovative ideas and best practices.
Collaborate with the Value-Added Services team to develop new revenue channels.
Manage both physical and data security at the Application Centre, ensuring adherence to the company's Corporate Security Policy and pre-empting potential breaches.
Coordinate with support functions (Administration, Human Resources, Finance, etc.) as needed.
Sustainability
Promote judicious use of natural resources.
Adhere to the organization's environment, health, and safety policies, objectives, and guidelines.
Anti-Bribery Management Systems (ABMS)
Follow the roles and responsibilities prescribed in the company's Anti-Bribery Management Systems manual.
Understand ethical standards and the importance of integrity in business practices.
Identify and evaluate risks related to bribery in various business contexts.
Key Requirements
10+ years of experience, preferably in hospitality, customer-facing, travel and tourism, or service industries, with experience in handling teams and managing processes.
Graduate/Postgraduate degree or globally equivalent qualification, or equivalent certifications.
Behavioral Competencies
Communication
Digital Fluency
Diversity, Equity, and Inclusion Orientation
Personal and Professional Development
Leadership
Entrepreneurship
Quality and Service Orientation
Teamwork and Collaboration
Delivering Results
Functional Competencies
Operations Management
Project Management
B2C Sales
Client (Mission) Management
Equal Opportunity
Our client is committed to providing equal employment opportunities and fostering an inclusive workplace where individuals from diverse backgrounds are welcomed and supported.
Location: Dubai, United Arab Emirates; Abu Dhabi, United Arab Emirates; Ras Al-Khaimah, United Arab Emirates; Fujairah, United Arab Emirates; Ajman, United Arab Emirates
Apt Resources is looking for an experienced Workshop Manager to oversee the day-to-day operations of an automotive workshop in Dubai. The successful candidate will be responsible for managing workshop activities, supervising technicians, coordinating vehicle repairs and maintenance, and ensuring all work is completed to a high standard.
The ideal candidate should have strong technical knowledge, excellent workshop management skills, and the ability to lead a team while maintaining quality, safety, efficiency, and customer satisfaction.
Key Responsibilities
Manage the daily operations of the automotive workshop.
Supervise, coordinate, and support mechanics, technicians, and workshop staff.
Plan and monitor vehicle repairs, servicing, maintenance, and technical jobs.
Inspect vehicles and identify mechanical, electrical, and diagnostic requirements.
Allocate jobs to technicians based on skills, workload, and job requirements.
Monitor the progress and quality of workshop work.
Ensure vehicles are completed within agreed timelines and quality standards.
Coordinate with customers regarding vehicle condition, repairs, progress, and requirements.
Prepare or review job estimates, parts requirements, and workshop schedules.
Coordinate the sourcing and availability of spare parts, tools, and materials.
Maintain accurate records of vehicles, repairs, parts, and workshop activities.
Ensure proper use, maintenance, and availability of workshop equipment and tools.
Maintain high standards of workshop cleanliness, organization, and safety.
Identify and resolve technical and operational workshop issues efficiently.
Train, guide, and motivate workshop team members.
Ensure all work follows appropriate technical, safety, and quality procedures.
Monitor workshop productivity, job completion, and overall operational efficiency.
Support the business with technical knowledge and recommendations regarding vehicle repairs and maintenance.
Requirements
Proven experience as a Workshop Manager, Workshop Supervisor, or similar automotive management position.
Diploma, Associate Degree, or Bachelor’s Degree in Automotive Technology, Mechanical Engineering, Automotive Engineering, Vehicle Maintenance, or a related field.
Strong hands-on knowledge of automotive repair, servicing, and maintenance.
Good understanding of mechanical, electrical, and automotive systems.
Previous experience supervising and managing workshop technicians and staff.
Strong problem-solving, planning, and organizational skills.
Ability to manage multiple vehicles, jobs, and workshop activities simultaneously.
Good communication, leadership, and team management skills.
High attention to detail and commitment to quality and customer satisfaction.
Ability to monitor workshop productivity, job progress, and completion timelines.
Ability to coordinate spare parts, tools, equipment, and workshop resources.
Ability to work independently and take responsibility for day-to-day workshop operations.
Candidates must be currently based in the UAE and available to attend an in-person interview if shortlisted.
Benefits
Salary: AED 13,000-15,000
Location: Cape Town, South Africa; Moscow, Russia; London, United Kingdom; Bucharest, Romania
We are looking for an experienced Drilling Field Compliance Coordinator to support Health, Safety, and Environment (HSE) compliance across drilling and workover operations. The successful candidate will conduct field inspections and audits, investigate incidents, assess operational risks, and ensure compliance with Saudi Aramco HSE standards and safety management systems.
Key Responsibilities
Conduct HSE audits and field inspections across drilling and workover rigs.
Ensure compliance with Saudi Aramco safety standards, operational procedures, and environmental requirements.
Prepare inspection reports, Non-Conformance Reports (NCRs), and corrective action plans.
Lead or participate in incident investigations and prepare investigation reports.
Support pre-commencement inspections for new rigs and follow up on identified findings.
Prepare rigs for internal and external audits, including RHSEI, Well Control, LPD, Corporate, and EPD audits.
Identify hazards, assess risks, and recommend appropriate control measures.
Provide HSE guidance and mentoring to rig supervisors, safety officers, and operational teams.
Monitor behavioral safety through regular rig visits, safety meetings, and on-the-job awareness activities.
Support safety training, emergency preparedness, contractor safety, and environmental protection initiatives.
Requirements
Bachelor’s degree in Engineering, HSE, Science, Industrial disciplines, or a related field.
NEBOSH IGC, IOSH, or an equivalent internationally recognized safety certification.
Minimum 10 years of relevant HSE experience in the Oil & Gas industry.
At least 7 years of experience in drilling and workover operations.
Strong knowledge of incident investigation, hazard identification, risk management, emergency preparedness, and HSE management systems.
Experience conducting field inspections, safety audits, and compliance assessments.
Strong reporting, communication, and problem-solving skills.
Ability to work in field-based environments and follow rotational work schedules.
Cape Town, South Africa; Moscow, Russia; London, United Kingdom; Bucharest, Romania
Location: Kazakhstan; Georgia; Serbia; Poland
As a Big Data Infrastructure Engineer in the Big Data Platform team, you’ll own the big data infrastructure of our international contour and be its technical lead. You’ll deploy, upgrade and operate the core services of the platform: HDFS, S3-compatible object storage (Apache Ozone), Iceberg and others. You’ll start by helping run an infrastructure pilot that changes how the platform is used: a small number of very large datasets will become thousands of small tables. You’ll introduce compute and storage quotas for business units, migrate us from the default Iceberg catalog to a more capable one (Lakekeeper or Gravitino), and rebuild monitoring and alerting so alerts mean something again. You’ll work closely with an engineer who runs the same stack in a parallel contour. You’ll share approaches and solutions with them and cover for each other. Our infrastructure runs on the latest versions of everything, and we actively replace outdated tools. The role suits an experienced engineer who wants real ownership and a big say in architecture.
Requirements
5+ years of experience designing, deploying and operating big data platforms.
Hands-on experience with HDFS / Hadoop: deployment, version upgrades, troubleshooting.
Hands-on experience deploying and operating S3-compatible object storage. Apache Ozone is ideal, but MinIO or similar solutions also count.
Experience with Apache Iceberg.
Experience setting up monitoring and alerting for data infrastructure.
English B2.
Ability to work in the GMT+3 time zone (up to 3 hours difference).
Nice to have
Experience with Trino, Kafka or Flink.
Experience with Iceberg REST catalogs (Lakekeeper, Gravitino, Polaris or similar).
Experience setting up resource quotas and cost allocation in a multi-tenant data platform.
Hands-on use of AI tools, such as Copilot or agents, to speed up your work.
Benefits
Flexible schedules and opportunity to work remotely.
Ambitious and supportive team who love what they do, appreciate each other, and grow together.
A structured onboarding, a personal development plan, and regular internal lectures and demos from the team.
Internal programs for adaptation and training, development of soft skills, and leadership abilities.
Partial compensation for participating in external training and conferences.
Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
Corporate prices on hotels and travel services.
MyTime Day Off - an extra non-working day without loss of compensation.
УдалённоseniorKazakhstan; Georgia; Serbia; Poland; Ability to work in the GMT+3 time zone (up to 3 hours difference)
Location: Minsk, Belarus
As part of our continued growth,
Neo Group is recruiting on behalf of one of our local partners
, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.
We are on the lookout for
a Project Manager
to coordinate the work of our
Content and Design Teams.
Role overview
As a Project Manager, you’ll coordinate projects and day-to-day work across the Content and Design teams, keeping priorities, deadlines, and workloads on track. You’ll work closely with Team Leads and department heads to remove blockers and make sure work runs smoothly.
You’ll also look for ways to simplify and automate processes, improve Jira workflows, and use data and AI to make team operations more efficient.
Responsibilities:
Project Coordination:
Coordinate ongoing projects and day-to-day tasks across the Content and Design departments.
Planning & Prioritization:
Track deadlines, priorities, dependencies, and blockers to keep work on schedule.
Team Support:
Support Team Leads with workload planning, task coordination, and day-to-day operations.
Operational Support:
Take over operational responsibilities during periods of high workload or when another Project Manager is unavailable.
Process Improvement:
Identify inefficient or manual processes and suggest ways to simplify and automate them.
AI Solutions:
Identify opportunities to use AI in internal workflows and support the implementation of relevant solutions.
Jira Management:
Configure and improve Jira workflows, automations, filters, dashboards, and reporting.
Reporting:
Prepare regular reports on production, workload, timelines, bottlenecks, and key risks across Content and Design.
Data-Driven Improvements:
Use data to identify operational issues and recommend practical process improvements.
Stakeholder Collaboration:
Work closely with Team Leads, department heads, and internal stakeholders to keep teams aligned and projects moving forward.
Requirements
Experience:
2+ years of experience as a Project Manager or in a similar role.
Multi-Team Coordination:
Experience coordinating multiple teams or workstreams simultaneously.
Jira & Atlassian:
Strong knowledge of Atlassian tools, especially Jira, with the ability to configure workflows, automations, filters, dashboards, and reports independently.
Prioritization:
Ability to manage multiple tasks in parallel, set priorities, and keep work on track.
Process Analysis:
Ability to analyze workflows, identify root causes of process issues, and suggest practical improvements.
Data & Reporting:
Ability to work with reporting data, identify key insights, and turn them into clear conclusions and recommendations.
AI:
Strong interest in AI and hands-on experience using AI tools in day-to-day work.
Proactivity:
Proactive approach and willingness to identify, suggest, and drive process improvements.
Language Skills:
English at B2 level or higher.
Nice to have:
Experience working with Content or Design teams.
Experience implementing AI tools in internal workflows.
Experience building reports on team workload and operational efficiency.
Benefits
Enjoy 5 health days to focus on your well-being.
Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.
Get a $30 net per month sports compensation to stay active and healthy.
Benefit from top-notch medical insurance for peace of mind.
Indulge in a variety of snacks available in the office.
Join us for exciting corporate events that foster team spirit and fun!
Location: Dubai, United Arab Emirates
Mira Construction L.L.C
is seeking a diligent and detail-oriented
Construction Timekeeper
to join our team. The successful candidate will be responsible for accurately recording and managing labor hours on construction sites, ensuring efficient time tracking aligned with project schedules.
Key Responsibilities:
Record daily attendance and working hours of construction staff and subcontractors.
Maintain accurate timekeeping records for payroll and project reporting purposes.
Coordinate with site supervisors and project managers to resolve any discrepancies in labor data.
Prepare weekly and monthly labor hour reports for management review.
Ensure compliance with company policies and labor regulations regarding time tracking.
Assist in maintaining orderly documentation related to workforce timings and attendance.
Requirements
High school diploma or equivalent; relevant certifications in timekeeping or related fields are a plus.
Proven experience as a Timekeeper in construction projects within the UAE.
Strong organizational and data entry skills with great attention to detail.
Proficient in MS Office, particularly Excel, and familiar with timekeeping systems.
Good communication skills and ability to work collaboratively with team members.
Ability to handle multiple tasks efficiently in a fast-paced construction environment.
Benefits
Competitive salary;
Official UAE employment status;
Comprehensive medical insurance coverage;
We are seeking a Backend leaning Software Engineer. In this role, you will play a pivotal role in designing, building, and maintaining scalable, high-performance systems.
Location: Mexico
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to gifted people, regardless of location.
About the Client
Our client is a modern packaged food and functional wellness brand built around the belief that great food should support both wellness and enjoyment. The company is committed to creating products with thoughtful ingredients and a strong attention to detail, while bringing a sense of wonder and adventure to the everyday food experience.
Its mission is to help customers thrive in the present by providing wellness, great taste, and inspiration. Our client flagship products are soft, dessert-inspired protein bars made with grass-fed bovine collagen peptides, combining functional nutrition with indulgent flavors.
About the Role
We’re looking for a technically strong, hands-on E-commerce Operations Manager to oversee the day-to-day operations of a growing direct-to-consumer (DTC) business.
In this role, you’ll coordinate internal team members and external agencies across paid acquisition, retention marketing, and website operations, ensuring that projects are executed correctly, systems are working as expected, and nothing falls through the cracks.
This is not a traditional project management or high-level strategy role. We need someone who understands how e-commerce platforms and marketing channels work in practice, can confidently navigate tools like Shopify, Meta Ads Manager, and Klaviyo, and knows how to identify and troubleshoot issues when something goes wrong.
You won't necessarily be responsible for executing every marketing initiative yourself, but you'll need enough hands-on experience to evaluate the quality of execution, understand performance data, hold partners accountable, and occasionally step in to resolve operational issues.
You'll work directly with the business owner in a fast-moving environment where priorities can change quickly. This is an opportunity for someone who enjoys taking ownership, solving problems, and keeping a growing e-commerce operation running smoothly.
Responsibilities
Coordinate internal team members and external agencies across paid acquisition, retention marketing, and website management, ensuring priorities are clear and deliverables are completed on time.
Monitor Meta and Google Ads execution, review campaign activity and performance data, and ensure agencies are implementing campaigns correctly.
Oversee email and SMS marketing operations through platforms such as Klaviyo, checking campaign schedules, flows, launches, and performance.
Regularly review the Shopify storefront to identify issues, verify updates, and ensure website changes and initiatives are implemented correctly.
Investigate problems such as missed email sends, campaign setup errors, platform access issues, or website operational issues, resolving them directly when appropriate or coordinating with the responsible team.
Gather and interpret data across acquisition, retention, and website operations to provide visibility into performance, identify issues, and support informed business decisions.
Follow up on deliverables, identify execution gaps, communicate expectations, and ensure outstanding tasks are resolved rather than simply reported.
Keep initiatives moving across multiple channels, coordinate dependencies, and ensure stakeholders have clear visibility into progress and priorities.
Identify operational inefficiencies, recurring issues, and opportunities to improve processes, execution quality, and overall e-commerce performance.
Requirements
3+ years of relevant experience in e-commerce operations, DTC marketing, e-commerce project management, or a similar hands-on role.
Experience working with a direct-to-consumer (DTC) or e-commerce brand, or at an agency supporting e-commerce businesses.
Practical familiarity with Shopify, including navigating the platform, reviewing storefront changes, and troubleshooting basic operational issues.
Experience with Meta Ads Manager and a working understanding of paid acquisition campaign setup, execution, and performance monitoring.
Familiarity with Klaviyo or similar email and SMS marketing platforms, including campaign scheduling, launches, and basic troubleshooting.
Exposure to Google Ads and an understanding of how paid acquisition fits into the broader e-commerce operation.
Strong analytical skills, with the ability to navigate dashboards, interpret performance data, identify inconsistencies, and communicate findings clearly.
Proven project and stakeholder management skills, including coordinating agencies, following up on deliverables, and ensuring accountability across teams.
A hands-on, solutions-oriented mindset. You're comfortable getting into the details, investigating problems, and taking action rather than simply escalating issues.
Strong organizational skills and the ability to manage shifting priorities in a fast-paced environment.
Excellent written and verbal English communication skills, with the confidence to communicate directly with U.S.-based leadership and external partners.
Comfortable with occasional urgent requests outside standard working hours when business-critical issues arise. These situations are not constant, but flexibility and responsiveness are important.
Location: Thuwal, Saudi Arabia
We are seeking a highly organized and proactive Program Coordinator to oversee program activities, coordinate with internal and external stakeholders, and ensure the effective delivery of training and educational programs. The ideal candidate should possess excellent communication and organizational skills, with fluency in both Arabic and English.
Key Responsibilities
Coordinate and administer all aspects of ongoing programs, including planning, organizing, and execution.
Develop and manage program schedules, ensuring activities are completed within established timelines.
Coordinate the delivery of training courses and programs to customers and participants.
Liaise with clients, team members, and stakeholders in both Arabic and English to achieve program objectives.
Monitor program performance, track progress, and prepare regular reports.
Assist in preparing and managing program budgets and financial reports.
Communicate program-related updates, concerns, and challenges to the relevant management team.
Ensure compliance with organizational policies, procedures, and quality standards.
Provide Arabic–English translation and interpretation support when required.
Identify opportunities to improve program efficiency, coordination, and service quality.
Requirements
Bachelor's degree in Business Administration or a related field. A Master's degree is preferred.
Proven experience in program coordination, project management, or a related field.
Fluency in Arabic and English is mandatory, both written and spoken.
Excellent organizational, multitasking, and time-management skills.
Strong communication and interpersonal abilities.
Proficiency in Microsoft Office Suite or similar productivity tools.
Knowledge of program management, planning, and development procedures.
Ability to manage multiple projects simultaneously with accuracy and attention to detail.
Strong problem-solving and analytical skills.
Ability to work independently and collaboratively with diverse teams.
- Own channel strategy and audience growth for both brands: define purpose, target audience, cadence, and priorities. - Manage publishing calendar, create clear briefs for Head of Content, and coordinate production timelines and publishing.
The Academic Dean leads the instructional team and is the school's authority on academic standards at MiaPrep Online Academy of Ohio (MOAO), including student conduct, attendance compliance, and academic integrity. Directly supervise instructional staff, holding weekly 1:1s focused on coaching, support, and goal setting.
Location: Colombia
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
About The Role
We’re looking for a results-driven
B2B Sales Appointment Setter
to join a growing payment technology company. You’ll be responsible for engaging business owners and decision-makers, identifying their payment-processing needs, and converting outbound conversations into
high-quality, sales-ready appointments
for our closing team.
The ideal candidate has experience selling
payment processing, merchant services, fintech, SaaS, or B2B technology solutions
and is comfortable speaking directly with business owners and senior decision-makers.
Key Responsibilities
Conduct high-volume outbound prospecting and cold calling to business owners and key decision-makers.
Generate qualified sales opportunities for payment-processing and merchant-services solutions.
Conduct effective discovery to understand a prospect’s current payment setup, business needs, challenges, and potential opportunities.
Qualify prospects based on fit, need, interest, decision-making authority, and sales potential before scheduling appointments.
Handle common objections related to pricing, existing payment providers, contracts, switching providers, and general resistance to change.
Consistently schedule qualified appointments that progress through the sales pipeline and contribute to closed revenue.
Maintain accurate records of prospect conversations, follow-ups, qualification information, and appointment outcomes in the CRM.
Consistently meet or exceed individual activity, appointment, qualification, and conversion KPIs.
Requirements
2+ years of outbound B2B sales or appointment-setting experience
, with significant cold-calling experience.
Experience selling
payment processing, merchant services, fintech, SaaS, financial services, or B2B technology
.
Experience prospecting and selling directly to business owners, executives, or other decision-makers.
Excellent spoken English and professional phone presence.
Comfortable working in a performance-driven environment with measurable KPIs.
Benefits
Remote Working for US Company
Exposure to new technology & trend
Competitive Salary in USD
Location: Philippines
Alvys is building modern infrastructure for the logistics industry. Our cloud-based TMS (Transportation Management System) powers freight operations with intuitive workflows, real-time visibility, and deep automation—helping carriers and brokers scale faster and operate smarter. We’re a fast-growing startup backed by top investors and are passionate about solving real-world problems for an essential industry. We’re looking for a highly skilled and hands-on
Accounting Manager.
In this high-impact role, you’ll be responsible for establishing scalable processes, ensuring the accuracy and integrity of our financial data, and enabling operational excellence as we grow.
Role overview
Alvys builds the transportation management platform that carriers and brokers use to run their businesses. As we scale, we’re building a finance function that is rigorous, hands-on and increasingly automated. We’re hiring an Accounting Manager to take ownership of the accounting engine behind that growth and work closely with the Head of Finance as the senior accounting lead on the team.
You’ll own the full accounting cycle — month-end close, general ledger, revenue, AP, payroll, tax and audit readiness — with responsibility for producing a clean, accurate and defensible set of books. This is a hands-on role for someone who understands the ledger deeply enough to explain what changed, why it changed and what needs attention.
You’ll run the close end to end, review the work prepared by the team, own the areas that require judgment, and step into the details when needed. You’ll also help develop the team, strengthen our processes and continue building the automation layer behind the finance function.
Key responsibilities
Month-end close and general ledger
Own the close calendar end to end — task assignment, deadlines, review, and the close results package delivered to the Head of Finance.
Review and post the journal entries prepared by the team, and prepare the entries that carry judgment — commission and bonus accruals, payroll true-ups, and period-end reclasses.
Perform detailed balance sheet reconciliations covering cash, AR, deferred revenue, prepaids and accruals.
Run flux analysis (MoM, YoY) across the P&L and balance sheet, and write variance commentary that explains the movement.
Maintain the chart of accounts and product master lists, and keep reporting mappings current.
Revenue reporting and billing oversight
Review and approve the monthly revenue close prepared by the billing analyst — the reconciliation of subscription and non-subscription revenue across Stripe, Salesforce and QuickBooks Online, and the entries that come out of it.
Own revenue recognition policy under ASC 606 and make the judgment calls: usage overages, multi-element contracts, contract modifications, concessions and early terminations.
Own annual recurring revenue reporting (ARR and CARR) — the monthly build, the roll-forward of new, expansion, contraction and churn, and the tie-out of that roll-forward back to booked revenue in the general ledger.
Connect recurring revenue reporting to Salesforce pipeline and contract reporting, reconciling bookings, billings and recognized revenue with the billing analyst.
Oversee invoicing, collections and the dunning cycle. Approve concessions, credit memos and refunds, and review the deferred revenue schedule against the billing system.
Accounts payable, expenses and payroll
Oversee vendor bills, payment runs and employee reimbursements in Ramp, in partnership with People Operations.
Partner with People Operations on domestic and international payroll — review the runs, journalize them, and reconcile the clearing and benefits-payable accounts.
Review commission calculations and book the corresponding accruals and true-ups.
Financial reporting and expense forecasting
Update the monthly expense forecast off closed actuals — run rate by department and GL account, vendor and contract commitments, headcount and compensation roll-forward.
Maintain the amortization and accrual schedules that drive forward-looking operating expense, and carry the changes into the forecast as they’re booked.
Explain spend variance against budget at the account and department level, and keep the supporting detail current for leadership reporting.
Tax, compliance and audit
Coordinate with our external advisors on federal, state and franchise tax filings.
Own sales tax, 1099 and entity registration compliance.
Run audit readiness and execution: PBC lists, supporting schedules, and auditor questions.
Team and process
Manage and develop a small analyst team covering AP and expense operations, and billing and AR.
Serve as backup across the team’s work, and as the Head of Finance’s delegate on accounting matters.
Own the accounting SOP library, the close checklist and the task repository, and keep all three current.
Find manual and inefficient processes and eliminate them as we target an “autonomous close.” Our close, billing and reconciliation processes already run on a growing set of automations, and this role is expected to extend them.
Minimum qualifications
Experience
6+ years
of progressive accounting experience, including ownership of a full close cycle and hands-on balance sheet reconciliation.
Solid full general ledger background — you’ve prepared and reviewed entries across payroll, accruals and revenue, can defend a balance, and understand how accounting activity flows through the income statement, balance sheet and cash flow statement.
Revenue recognition experience under
ASC 606
in a subscription business.
Experience managing, reviewing and developing other accountants.
Systems
QuickBooks Online — required.
Daily hands-on experience: chart of accounts, journal entries, bank reconciliation, reporting.
Stripe — required.
Subscriptions, invoices, credit memos, disputes, payouts, and reconciling subscription billing activity into the general ledger.
Advanced Google Sheets. Pivots, lookups, nested logic, data validation.
Salesforce
is a significant plus.
AI fluency and automation — required
Demonstrated, current use of AI in your accounting work. Be ready to tell us what you’ve automated, what it replaced, and how much time it gave back.
Comfort writing prompts, iterating on output, and knowing when not to trust it. Everything AI produces is reviewed before it touches the ledger.
Our finance function runs on a library of custom AI workflows built in-house. You’ll use them daily and be expected to build on them.
Preferred
CPA or active CPA candidate — someone committed to a career in accounting and finance.
SaaS or technology industry experience.
Prior exposure to a modern expense, HRIS or close-management platform.
Personal attributes
Hands-on by instinct. You review the work, and you prepare it yourself when the cycle calls for it — working a reconciliation, chasing a variance or covering a teammate’s queue during close week.
Comfortable operating on a small team where the person who owns the number also understands and builds the schedule behind it.
Growth mindset. This role is deliberately scoped to expand, and we’re looking for someone who wants that.
Clear written communication. A large share of this job is explaining a variance or accounting issue to someone who does not work in finance.
Why Alvys
Ownership.
You’ll run the close and monthly financial reporting, with direct review from and partnership with the Head of Finance.
Modern stack.
A cloud-native finance stack — QuickBooks Online, Stripe and Salesforce at the core — with an AI tooling layer we build ourselves.
Proximity to decisions.
You’ll work directly with leadership and have real influence on how the accounting function is built as the company scales.
Growth.
This role is designed to expand in scope, with a path toward Controller as the business and finance organization mature.
Collaborative culture.
Mission-driven people building the future of logistics technology, grounded in trust and transparency.
Alvys — Join our Team
If this sounds like your next challenge, we’d like to hear from you.
Equal Employment Opportunity
Alvys is an equal opportunity employer and as such, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws.
We are dedicated to growing a diverse team of highly talented people. We’re dedicated to building a workplace where we give each other the strategies, support, and space we each need to thrive—believing in and bringing out the best of everyone.
If you require any accommodations during the recruitment process, whether it be alternate forms of material, accessible meeting rooms, etc., please let us know and we will work with you to meet your needs.
For information about Alvys's privacy practices, see our
Privacy Policy
.
Location: Remote, USA
Why work at Higgsfield AI?
Higgsfield AI is the fastest-scaling generative AI company in history, hitting $1B in annual revenue run rate, 30M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands.
We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like.
About the role:
Higgsfield AI is seeking a Legal Systems Engineer to build, customize, and connect the systems behind our contracting, procurement, and revenue operations.
This role will sit within the Legal team while supporting systems and workflows that span the broader organization. You will work across Ironclad, Ramp, HubSpot, and other business-critical tools, partnering closely with Legal, Finance, RevOps, Sales, and other cross-functional teams.
This is a hands-on individual contributor role for someone who can combine strong technical systems expertise with sound operational judgment. You will own integrations, workflows, automation, reporting, release processes, and secure AI connections across the business systems that support how Higgsfield operates.
What you'll do:
- Own the design, build, and ongoing improvement of Ironclad intake forms, workflows, approvals, templates, clause libraries, and data across every agreement type Higgsfield signs.
- Manage Ironclad users, permissions, and SSO to ensure confidential and privileged information remains appropriately restricted.
- Maintain system documentation and establish scalable processes for ongoing administration and support.
- Troubleshoot system issues, manage vendor escalations, and train users across teams.
Build Integrations and Automation
- Build and maintain integrations between Ironclad and HubSpot, Ramp, Hex and other business systems.
- Use the Ironclad API and other integration tools when native connectors do not meet business requirements.
- Build reliable integrations with appropriate monitoring, error handling, retries, and operational visibility.
- Identify opportunities to automate manual workflows across Legal and other business functions.
Build Reporting and Operational Visibility
- Develop contract and SLA dashboards covering turnaround times, backlog, contract value, renewals, and expirations.
- Improve data quality and consistency across connected business systems.
- Build reporting that gives Legal and business teams clear visibility into workflow performance and operational priorities.
- Partner with stakeholders to ensure systems data can support day-to-day decision-making.
Own Release and Change Management
- Run a disciplined release process across business systems, including testing, owner sign-off, scheduled releases, and release notes.
- Coordinate system changes across stakeholders to minimize disruption and maintain reliability.
- Establish repeatable standards for testing, deployment, and documentation as systems become more complex.
Build Secure AI Connections
- Build secure AI connections to Ironclad and other business systems.
- Partner with Legal and technical stakeholders to identify practical ways to use AI and automation across business workflows.
- Ensure AI-enabled integrations appropriately account for access controls, confidentiality, and system permissions.
Requirements:
- 5+ years of experience in Legal Systems or a similar technical operations role.
- 5+ years of experience building in Ironclad
- Proficiency with Python or JavaScript/TypeScript, SQL, REST APIs, webhooks, and OAuth.
- Demonstrated experience building reliable integrations with monitoring, error handling, and retry logic.
- Familiarity with contracts and sound judgment when handling confidential and sensitive information.
- Strong ownership and the ability to work independently in a fast-moving startup environment.
- Strong cross-functional communication skills and the ability to work effectively with Legal, Finance, Sales, and technical teams.
Compensation & Benefits:
- We offer a competitive and thoughtfully structured compensation package designed to align with impact, experience, and long-term growth.
- Equity: In addition to cash compensation, employees are eligible to participate in the company’s stock option program and share in Higgsfield AI’s long-term growth.
- Benefits: We offer a comprehensive benefits package designed to support employees professionally and personally, including medical, dental, and vision insurance, a competitive 401(k) retirement plan with company matching, and additional benefits and perks.
- The opportunity to work on ambitious AI products alongside a highly experienced, fast-moving, and international team.
- Significant ownership, direct impact, and opportunities for professional growth as the company scales.
This is a fully remote role based in the United States, with occasional business travel to our San Francisco office required for team meetings, planning sessions, company events, and other in-person collaboration. Team members are expected to be available during agreed working hours and maintain sufficient overlap with the relevant team’s time zone. While we work remotely, we value active communication, responsiveness, and close collaboration across teams.
Higgsfield AI is an equal opportunity employer. We are committed to building a diverse and inclusive team and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.
Location: Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
At GitLab, People technology never stands still, and this role will be at the center of it. Reporting to the Senior Director, People Technology, you’ll work alongside senior team members and partner closely with People Operations, People Business Partners and Talent Acquisition to keep our People systems running at the speed of a fast-moving, innovative tech company. No two days will look the same. One day you’re running recurring processes and answering questions from teams across the organization, the next you’re preparing Sarbanes-Oxley (SOX) audit evidence, building reports, writing test cases or delivering quarterly and annual changes and system upgrades. Using cycle-time analysis, best-practice research and AI tools, you’ll find better ways to operate and create streamlined, delightful experiences for the people using our systems, while growing your career in an all-remote, async-first environment.
What You’ll Do
Keep pace with the daily rhythm of a high-growth company by owning recurring processes, monitoring system health, resolving issues quickly and serving as a go-to resource for teams across the organization, especially People Operations, People Business Partners and Talent Acquisition.
Protect data integrity by administering system security, assigning and maintaining security roles, and running regular system and security audits.
Configure, test and deploy day-to-day enhancements as well as quarterly and annual changes, including annual People programs, so every update lands cleanly and on schedule. Support upgrades and releases by reviewing new features, running regression tests and helping stakeholders get ready for what’s changing.
Write and run test cases, and keep clear documentation of configurations, business processes, and reporting and integration schedules. Load mass datasets and distribute policies and documents with confidence and thorough testing.
Prepare and maintain SOX information technology general controls (ITGC) audit evidence and internal controls documentation, following access, security and change-management standards with care.
Build and maintain reports and dashboards that help stakeholders make decisions. Use cycle times and process data to find friction, then recommend and make configuration changes and measure their impact.
Help team members get the most out of their tools through training and enablement. Research best practices and new capabilities, and use AI every day to automate manual tasks, speed up analysis and share what you learn.
Support senior team members on cross-team projects and implementations, owning your workstreams and delivering quality results on time.
What You’ll Bring
Hands-on HR technology experience, including exposure to Workday configuration, testing or system support.
Exposure to public company operating procedures, such as SOX ITGC controls, audit evidence and change management.
A curious, puzzle-loving approach to problem-solving, backed by experience investigating issues, analyzing process data and finding the “why” behind a problem.
An AI-forward mindset, with experience using AI tools in your daily work to automate tasks, speed up analysis and improve processes.
Experience validating system changes and documenting findings clearly, along with close attention to detail and sound discretion with highly confidential information.
Independence and an ownership mindset: you take accountability for outcomes, move work forward with confidence and follow through on commitments.
A collaborative, customer-focused approach. You partner openly, design with the end user’s experience in mind, and bring polished options and a recommendation when you raise a problem.
A love for turning complex processes into simple, delightful experiences that let people focus on their best work.
Helpful but not required: experience with Serval, Greenhouse, Slack or Google Workspace; building reports and dashboards; supporting implementations, upgrades or releases, including regression testing; or working in a fast-paced, all-remote or async-first tech environment.
About the team
The People Technology team is building the systems foundation that lets GitLab scale as a global, all-remote company. We’re always raising the bar for what People technology can do, improving reliability, usability and intelligence across the platforms that power our People organization. We work across core systems, integrations, reporting and compliance, and partner closely with stakeholders across time zones to move fast, build with purpose and create seamless experiences that empower people to do their best work. If you want to grow your career building something that matters at a company working at the edge of what’s possible, this is the team.
How GitLab will support you
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental leave
Home office
support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our
benefits
and
equity
. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$95,200
—
$160,800 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: United States
Who We Are
MEMX
is a technology-driven exchange operator founded by members to benefit all investors. We operate MEMX Equities, MEMX Options, and MX2 Options, and provide market technology to clients. Our mission is to create healthy competition and advocate for market structure reform that results in more efficient and sensible trading experiences for all investors.
Description
MEMX
is seeking a
Data Center Operations Intern
to support the infrastructure that powers our exchanges. You’ll work alongside our team to gain hands-on experience with server hardware, network equipment, and data center operations while learning how reliable technology supports financial markets.
This internship position will be offered as hybrid with 1 day in person at our Data Center in North Bergen, NJ, and 2 days in person at our co-working office in Midtown-NYC.
Work Schedule
The intern will be expected to work the following schedule:
Monday: 1:00pm – 10:00pm ET,
in person at our North Bergen Data Center
Tuesday: 10:00am – 6:00pm ET,
remote
Wednesday: 9:00am – 5:00pm ET,
in person at our co-working office in Midtown-NYC
Thursday: 9:00am – 5:00pm ET,
in person at our co-working office in Midtown-NYC
Friday: 9:00am – 5:00pm ET,
remote
Hours are subject to change based on operational needs.
*
MEMX has currently approved ONLY the following states for remote work:
California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Kansas, Maine, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Texas, & Utah.
What You’ll Be Doing
Assist with servers and network equipment under the team’s guidance
Help run and organize cables within the data center
Support equipment inventory and maintain accurate documentation
Assist with routine equipment checks and basic troubleshooting
Participate in infrastructure projects and learn how the team keeps our systems running reliably
Requirements
Current undergraduate student entering their junior or senior year, pursing a degree in Information Technology, Computer Science, Engineering, or a related field
Interest in hardware, networking, and hands-on technology problem-solving
Basic familiarity with computer systems; coursework or personal projects involving Linux, networking, or hardware are a plus
Strong attention to detail, communication skills, and willingness to learn
Ability to work in person at our Midtown Manhattan office during the summer
Permanent residence in one of MEMX’s approved states for remote work during the internship
What You’ll Gain
Hands-on experience with the infrastructure supporting a financial exchange
Foundational skills in hardware installation, cabling, troubleshooting, and technical documentation
Exposure to how data center operations, networking, and engineering teams work together
Why MEMX
At MEMX, you’ll contribute to meaningful work alongside experienced professionals while developing your skills and learning how our exchanges operate. As part of our summer internship program, you’ll also have access to:
Learning opportunities:
Attend Lunch & Learn sessions, professional development workshops, and relevant courses.
Mentorship and support:
Learn from a mentor and a designated buddy who can help guide you throughout the summer.
An intern cohort:
Connect with interns working across other MEMX teams.
Social events:
Get to know colleagues, with opportunities to connect with members of MEMX’s C-suite.
Regular feedback:
Check in with your manager and HR to discuss your progress, ask questions, and get support
Future opportunities:
All interns are considered for potential internship extensions or a full-time opportunity after graduation, based on performance and business needs.
Pay Rate:
$30/hourly for undergraduate students
Equal Opportunity Statement
MEMX is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Diversity Inclusion Statement
At MEMX, we believe that diversity and inclusion are essential to driving innovation and success. We welcome and celebrate individuals from all backgrounds and perspectives, and we strive to create an inclusive culture where everyone can thrive.
Location: North America
Coder builds enterprise software that keeps developers in flow. As a Senior Customer Support Engineer, you will help customers solve complex technical issues, get unstuck faster, and build with confidence.
You will work closely with Product, Customer Success, and Enterprise Account Managers to resolve urgent issues, improve support workflows, and turn customer feedback into better product experiences. This is a highly visible role on a growing team, with direct impact on how customers experience Coder.
What you’ll do here
- Reproduce and debug customer issues using existing tools, test environments, or custom reproduction setups
- Solve incoming technical support requests in a timely manner, including urgent, high-severity cases
- Communicate clearly and tactfully with customers throughout the support lifecycle
- Gather context, provide diagnostic steps, share resolution guidance, and follow up after issues are resolved
- Identify and communicate product usage trends, bugs, and feature requests
- Collaborate with Enterprise Account Managers to schedule, coordinate, and lead customer debugging calls
- Document customer activity in accordance with internal and external security standards
- Guide and mentor new team members on support processes and procedures
- Contribute to product documentation, customer knowledge base articles, and best practice guides
- Improve support processes, tools, and workflows in collaboration with the broader team
- Participate in a periodic on-call rotation for production-down issues
What we’re looking for
- Based in the US West Coast timezone
- 5+ years of customer support engineering experience, or a comparable customer-facing technical role, preferably with critical software products
- 5+ years of experience supporting enterprise customers
- 2+ years of experience diagnosing production network connectivity and performance issues
- Strong problem-solving, analytical, and troubleshooting skills
- Clear, thoughtful communication skills, both verbal and written
- Experience with Terraform
- Experience with major cloud platforms, distributed systems, microservices architecture, and containerization technologies such as Kubernetes
- Experience with a scripting language, such as Bash, Python, or Ruby, to automate reproduction environments and support workflows
- Ability to read complex code for troubleshooting
- Experience with GitHub
- Experience with REST APIs and command line tools
- Strong organization, attention to detail, and ability to learn new technologies quickly
- Experience working in a startup environment
- A customer-first mindset and a strong instinct for automation, process improvement, and efficient resolution strategies
Bonus tacos if you have
- DevOps Engineering, Software Engineering, or Systems Administration experience
- Software-defined networking experience, such as Tailscale
- Experience supporting engineering teams and the tools they use every day
ABOUT CODER
Coder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com http://coder.com.
INTERVIEW PROCESS
We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders.
AI USE DURING THE INTERVIEW PROCESS
As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process.
Not permitted: Using AI assistance during conversational interviews.
Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly.
OUR USE OF AI IN HIRING
We use AI tools to help manage our recruitment process efficiently and fairly. Specifically:
- Ashby and Brainerr help us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first.
- Granola takes notes during our interview calls so our team can focus on the conversation with you.
All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models.
In accordance with New York City Local Law 144, an independent bias audit has been conducted on "Automated Employment Decision Tools"; results are available for Ashby https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf.
If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder.com.
CODER IS A PROUD EQUAL OPPORTUNITY EMPLOYER
We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.
География найма не уточнена
Dubai, United Arab Emirates; Abu Dhabi, United Arab Emirates; Ras Al-Khaimah, United Arab Emirates; Fujairah, United Arab Emirates; Ajman, United Arab Emirates
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
УдалённоRemote, USA; Team members are expected to be available during agreed working hours and maintain sufficient overlap with the relevant team’s time zone
УдалённоRemote, United States; We work across core systems, integrations, reporting and compliance, and partner closely with stakeholders across time zones to move fast, build with purpose and create seamless experiences that empower people to do their best work; The base salary range for this role’s listed level is currently for residents of the United States only