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Location: Germany (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. About Grafana Labs: There are more than 700,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include more open-source projects, including Grafana Loki (for logs) and Grafana Tempo (for traces) and Grafana Mimir (for metrics). Description of Duties We’re looking for a Staff Technical Writer to create documentation and learning content that helps people adopt and master Grafana’s observability products. You’ll work with engineers, product managers, and the Grafana writing team to produce content for a range of products and audiences, from first-time users to experienced practitioners. Because our products and priorities evolve, we’re looking for someone who learns new technical domains quickly. AI is part of how this team works. We use AI-assisted workflows and tools throughout the content lifecycle, from research and drafting to review, validation, and maintenance. You’ll use these tools every day and help the team get better at using them. Key Responsibilities Plan, research, write, and maintain documentation and learning content (concepts, tasks, tutorials, references, and in-product learning) that supports adoption and long-term product mastery. Use AI tools and workflows to work faster and at a higher quality: drafting, structuring, technical validation, consistency checks, and keeping content current. You apply human judgment to everything AI produces and take responsibility for its accuracy. Contribute to the team’s shared AI workflows and skills, and look for ways to improve and automate how we create and maintain content as tools and models evolve. Partner with engineers, PMs, and other stakeholders to understand product requirements, interview subject matter experts, and turn complex technical detail into clear, accurate content. Test what you document. Run the software, follow your own procedures, and flag product and UX gaps you find along the way. Let data guide your priorities. We have strong docs and learning analytics. You’ll use them, along with user feedback, to find content gaps, prioritize your work, and show the impact of what you ship. Work with the documentation manager and other writers to improve information architecture, voice, and consistency across our docs, and to make information easy to find for both people and AI-driven search and assistants. Manage several projects at once, using judgment to prioritize and communicate clearly when the plan changes. Mentor teammates and share practices that raise the quality of the team’s work. Requirements What experience would make someone be successful in this role? Experience writing or documenting enterprise or developer-facing software, with a portfolio or writing samples that show technical depth. Hands-on experience using AI tools and models in your writing workflow (such as LLM assistants, agentic coding tools, or custom prompts and skills), and the ability to explain how you evaluate and verify their output. Experience working with docs-as-code: command-line Git, GitHub (pull requests and reviews), Markdown, and common IDEs. Comfort working in technical environments. You can set up, run, and troubleshoot software yourself to verify what you write (for example, command line, containers, or Kubernetes, or a willingness to learn quickly). Experience collaborating with engineers and product managers to get accurate technical information. Experience working remotely and asynchronously on a distributed team. What you’ll bring to the role Curiosity about AI as a craft. You treat AI workflows as a professional skill. You experiment, share what works, and know where AI helps and where it doesn’t. Technical credibility. You care about accuracy, you learn new technical domains quickly, and you ask questions until you understand them. Strong judgment and editing skills. You can tell good content from plausible-sounding content, and you hold the line on quality. Ownership. You manage multiple projects and work well both independently and collaboratively. Clarity. You write concisely and plainly for readers of all experience levels. Bonus: Experience with observability, monitoring, or cloud-native tooling, or contributing to open source documentation. Equal Opportunity Employer At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. In Germany, the Base compensation range for this role is EUR 85,000 -  102,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Canada (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. About Grafana Labs: There are more than 700,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include more open-source projects, including Grafana Loki (for logs) and Grafana Tempo (for traces) and Grafana Mimir (for metrics). Description of Duties We’re looking for a Staff Technical Writer to create documentation and learning content that helps people adopt and master Grafana’s observability products. You’ll work with engineers, product managers, and the Grafana writing team to produce content for a range of products and audiences, from first-time users to experienced practitioners. Because our products and priorities evolve, we’re looking for someone who learns new technical domains quickly. AI is part of how this team works. We use AI-assisted workflows and tools throughout the content lifecycle, from research and drafting to review, validation, and maintenance. You’ll use these tools every day and help the team get better at using them. Key Responsibilities Plan, research, write, and maintain documentation and learning content (concepts, tasks, tutorials, references, and in-product learning) that supports adoption and long-term product mastery. Use AI tools and workflows to work faster and at a higher quality: drafting, structuring, technical validation, consistency checks, and keeping content current. You apply human judgment to everything AI produces and take responsibility for its accuracy. Contribute to the team’s shared AI workflows and skills, and look for ways to improve and automate how we create and maintain content as tools and models evolve. Partner with engineers, PMs, and other stakeholders to understand product requirements, interview subject matter experts, and turn complex technical detail into clear, accurate content. Test what you document. Run the software, follow your own procedures, and flag product and UX gaps you find along the way. Let data guide your priorities. We have strong docs and learning analytics. You’ll use them, along with user feedback, to find content gaps, prioritize your work, and show the impact of what you ship. Work with the documentation manager and other writers to improve information architecture, voice, and consistency across our docs, and to make information easy to find for both people and AI-driven search and assistants. Manage several projects at once, using judgment to prioritize and communicate clearly when the plan changes. Mentor teammates and share practices that raise the quality of the team’s work. Requirements What experience would make someone be successful in this role? Experience writing or documenting enterprise or developer-facing software, with a portfolio or writing samples that show technical depth. Hands-on experience using AI tools and models in your writing workflow (such as LLM assistants, agentic coding tools, or custom prompts and skills), and the ability to explain how you evaluate and verify their output. Experience working with docs-as-code: command-line Git, GitHub (pull requests and reviews), Markdown, and common IDEs. Comfort working in technical environments. You can set up, run, and troubleshoot software yourself to verify what you write (for example, command line, containers, or Kubernetes, or a willingness to learn quickly). Experience collaborating with engineers and product managers to get accurate technical information. Experience working remotely and asynchronously on a distributed team. What you’ll bring to the role Curiosity about AI as a craft. You treat AI workflows as a professional skill. You experiment, share what works, and know where AI helps and where it doesn’t. Technical credibility. You care about accuracy, you learn new technical domains quickly, and you ask questions until you understand them. Strong judgment and editing skills. You can tell good content from plausible-sounding content, and you hold the line on quality. Ownership. You manage multiple projects and work well both independently and collaboratively. Clarity. You write concisely and plainly for readers of all experience levels. Bonus: Experience with observability, monitoring, or cloud-native tooling, or contributing to open source documentation. Equal Opportunity Employer At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. In Canada, the Base compensation range for this role is CAD 145,000 - 178,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: European Union; Latvia; Slovakia; Croatia; Czech Republic; Romania; Bulgaria; Kazakhstan; Poland; Hungary; Montenegro; Estonia; Lithuania; Greece; Serbia; Georgia Workplace: Remote ABOUT US Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/ ABOUT THE ROLE We’re looking for a sharp, user-focused UX Researcher to help shape and improve the overall player experience. You’ll act as the voice of the user by conducting research, uncovering behavioral insights, and turning those findings into clear, actionable product decisions. You’ll work closely with Product, Design, and Data teams, ensuring that product decisions are driven by real user needs and behaviors rather than assumptions. This is a high-impact opportunity for someone who enjoys working with ambiguity, finding meaningful insights, and turning research into measurable product outcomes. KEY RESPONSIBILITIES - User Research Operations — Plan and execute qualitative and quantitative research studies including user interviews, surveys, usability tests, and diary studies across the full player journey. - Behavioral Analysis — Analyze user behavior across our platform using analytics tools, session recordings, heatmaps, and funnel data to identify friction points and opportunities. - Competitor & Market Research — Conduct structured competitive analysis of sweepstakes casino products to benchmark our UX against industry standards and identify gaps. - Wireframing & Prototyping — Use Figma or Visily to translate research insights into wireframes, user flows, and low-to-mid fidelity prototypes that guide product and design decisions. - User Personas & Journey Mapping — Develop and maintain player personas, customer journey maps, and mental models that inform product strategy and prioritization. - Cross-Functional Collaboration — Work directly with Product Managers, Designers, and Developers to embed user insights into the product lifecycle from ideation through launch. - Stakeholder Reporting — Document and present research findings clearly to stakeholders, making complex insights accessible and actionable. - UX Standards — Champion user-centered design principles, accessibility standards, and usability best practices across all product initiatives. - Continuous Discovery — Proactively identify new research questions, monitor industry UX trends, and propose process improvements to keep our research function sharp. QUALIFICATIONS - 2+ years of hands-on experience in UX research, with a portfolio or case studies demonstrating research-to-product impact. - Proficiency in Figma and/or Visily for wireframing, prototyping, and user flow design. - Proven experience conducting user interviews, usability testing, and surveys — both moderated and unmoderated. - Familiarity with analytics and behavioral tools such as Mixpanel, Hotjar, FullStory, or Google Analytics. - Strong analytical mindset — ability to synthesize qualitative and quantitative data into clear, prioritized insights. - Excellent written and verbal communication skills; able to present research clearly to non-research audiences. - Advanced AI user — comfortable leveraging AI tools to accelerate research synthesis, generate interview guides, and surface patterns at scale. - English fluency required. NICE TO HAVE - Experience in sweepstakes casino, online gaming, fintech, or consumer subscription products. - Experience working in fast-paced startup or scale-up environments. - Exposure to game mechanics, reward loops, or player psychology research. LOCATION Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours. BENEFITS Discover the perks of being part of our vibrant team! We offer: - Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance. - Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days. - Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge. - Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them. - Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1nkrN76JlZkbKj9WSOhlT1_mni_CZeDkHdwfIjPXVwvk/preview?tab=t.0#heading=h.ndsdl4wapxtt Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth! INTERVIEW PROCESS After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps: - Recruiter Screening (40 minutes) - Technical Interview (60 minutes) - Final Interview (60 minutes) LIFE AT RUBY LABS At Ruby Labs, we move fast, aim high, and expect the same from our team. We’re not here to play small—we’re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day. This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you’re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen. Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more—more responsibility, more growth, and more success. #LI-Remote

Location: Remote - Canada Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Fraud Specialist, Supplier Operations & Governance (P4). About the job We are actively recruiting for this role to fill an existing vacancy. This position will be responsible for working constructively with our customers and partners to resolve billing issues and fraudulent misuse of services. We are seeking a sharp, highly data-oriented, and tenacious Fraud Specialist to join our team. Unlike a traditional billing or collections role focused on routine outreach or simple invoice review, this position is a hybrid of financial investigation, root cause analysis, and strategic dispute negotiation.  In this role, you will look for billing discrepancies, investigate Artificially Inflated Traffic (AIT) or IRSF (International Revenue Share Fraud), dig deep into messaging and call data, project manage high-value customer and vendor disputes, and build data-backed cases to resolve discrepancies. You will build dashboards to communicate key metrics and drive action. If you love solving complex data puzzles, negotiating with external parties, and finding win-win outcomes, this is the role for you. You will be part of a company that is the category leader in Communications Platform as a Service (CPaaS), an organization working with the largest customers and partners, and a team of operators and former consultants that have delivered exceptional impact. If you have an extreme owner / founder mindset and a desire to solve big challenges, you’ll find yourself at home. Responsibilities In this role, you’ll: Advise account managers, accounting, and management on best practices to handle billing disputes Negotiate with customers and carriers with an understanding of resolution levers available as per contractual terms and industry norms Identify, analyze, and handle fraudulent misuse (such as Artificially Inflated Traffic) and billing errors (such as rate differences) with both vendors and customers Own the end-to-end lifecycle of customer and vendor disputes from intake of disputes to initiating disputes, tracking progress, and ensuring timely, documented resolution Uncover and resolve discrepancies, overcharges, and unpaid balances with carriers and customers due to quantities, rates, currency, and other root causes Dig into call and messaging data to identify why bills don’t match or find evidence of fraud Build dashboards that communicate key metrics related to the lifecycle of disputes Read contracts and interpret what should be the invoice versus what it is Act as the primary point of contact to negotiate dispute resolutions, settlements, and payment terms in accordance with company practices Partner closely with data analytics, engineering, and accounting to reconcile accounts Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 8+ years of professional experience in telecom operations, fraud operations, customer success, vendor management, procurement, collections, or consulting. Sharp written and verbal communication skills. Experience negotiating disputes constructively with customers or vendors. Experience in collections, dispute resolution, or billing analysis. Experience in project management. Experience wrangling data with Excel / Google Sheets, Looker or SQL. Desired: Understanding of the A2P SMS ecosystem, international traffic routing, international revenue share fraud (IRSF), artificially inflated traffic (AIT) and the ecosystem profit chains. Understanding of industry standards with respect to AIT and fraud handling such as frameworks from i3forum, GSMA, MEF or ITW Global Leaders’ Forum. Understanding of Call Detail Records (CDRs) and ability to build strong dispute case files. Experience working with workflow platforms like Airtable or building dashboards. Experience in telecom, technology, or consulting industries. Experience with advanced data analysis like Python or scripting Experience with AI and automation tools to accelerate productivity. Location This role will be remote and based in Ontario, British Columbia or Alberta, Canada. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off. The estimated pay ranges for this role are as follows: 90,800.00 - CAD 113,500.00 Target Bonus Percentage 15% The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: San Francisco; Los Angeles Workplace: Hybrid Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their communities and build a lasting business including: paid memberships, free memberships, community chats, live experiences, and selling to fans directly with one-time purchases.   Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with: - $10 billion+ generated by creators since Patreon's inception - 60 million+ free new memberships for fans who may not be ready to pay just yet, and - 10 million+ fans paying each month for exclusive access to creators' work and community. We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Top Creator Management Associate (Contractor) to support our mission. This role is based in San Francisco or Los Angeles, with hours ranging from 30 to 40 per week. About the Team The Top Creator Management team oversees and drives platform satisfaction and growth for the highest impact and highest potential creators on Patreon. You’ll report to the Head of Top Creator Management. About the Role This fast paced and high-impact role requires a great level of complex problem-solving with both internal and external key partners. You’ll be responsible for the account management & success top partners and driving data-backed solutions and opportunities. - Own growth strategy for a portfolio of 100–150 creators, segmenting your book by opportunity and risk so effort lands where it drives the most impact - Design and run 1:many programming — cohort sessions, office hours, workshops, and templated growth plays — as the primary way you reach your portfolio - Lead high-value 1:1 strategy sessions with priority creators to grow their communities, increase revenue, and deepen use of Patreon's tools - Build data-backed growth recommendations from creator performance data, and track outcomes against clear goals - Respond to inbound questions with speed and clarity, helping creators feel heard and supported - Share updates and learning resources in ways that stay personal and actionable at volume - Identify trends, common issues, and feedback across your book, and escalate them as product and process improvements - Champion partner feedback to product teams to improve internal and external tooling - Collaborate cross-functionally to continuously improve the creator experience - Keep systems and documentation current to support smooth handoffs and knowledge sharing across the team About You - BA/BS degree or higher - 3+ years in customer success, partnerships, or partner/account management, accountable for the success of existing customers, long-term ongoing 1:1 relationships, and revenue retention/growth in a B2B2C or B2B SaaS environment. - 2+ years in the creator space influencing creator success - Expertise in using data and analytics to develop insights for decision making. - Excellent communication and presentation skills; must share and pitch ideas to partners and potential partners - Analyze creator cohort performance and engagement through data-driven research, diagnostics, and benchmarking. - Experience influencing customer behavior to drive success through effective change-management practices, coaching, and training - Curious, empathetic, and confident offering strategic advice in short, focused interactions - Track record of revenue and product‑adoption growth within a medium- to large- strategic portfolio. - Patient, creative, adaptable, strategic, data-driven, collaborative, and tech + AI savvy. - High operational rigor - disciplined CRM usage, cadence execution, and follow‑through. Growth & Learning Opportunities - Understand the complex business models of top‑earning creators and identify new monetization levers. - Hone advanced relationship‑building skills with multifaceted creator teams. - Deepen expertise in community engagement, fan conversion, and membership economics. - Play a key role in shaping a product‑led company’s feature set for the creator economy About Patreon Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts: - Put Creators First | They’re the reason we’re here. When creators win, we win. - Build with Craft | We sign our name to every deliverable, just like the creators we serve. - Make it Happen | We don’t quit. We learn and deliver. - Win Together | We grow as individuals. We win as a team. We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you. Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. If you need a reasonable accommodation during the interview process, please let us know via email at accomodations@patreon. Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching. Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave. The goal of this policy is to be intentional about the in-person time we spend together to strengthen the feeling of community at Patreon. Candidates outside of our office hubs are not expected to meet the same requirements. At Patreon, we believe in fair and transparent pay. In compliance with New York and California pay transparency laws, we are sharing the expected salary range for this role. The posted salary range is dependent on the location and the level. This range may encompass multiple levels within the role’s job family. The final offer will be based on candidate’s experience, skills, competencies, and geographic location, aligning with the appropriate job level within Patreon’s leveling framework. For remote employees located outside CA and NY, salary may vary based on location and local market conditions. Patreon reserves the right to modify or update compensation and benefits at any time.

Location: Toronto; Ottawa; Montreal Workplace: Remote WHO ARE WE? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Role Summary We seek a highly organized, automation-minded Delivery Operations Analyst to connect GTM and Delivery Engineering teams under a unified operational system. Core duties include owning operational processes, data quality, and automation that move customer opportunities from GTM brief through commercial approval to delivery assignment. Maintain accurate data across Salesforce and Mission Control to support delivery execution. A core expectation is to identify, design, implement, and continuously improve automation across the GTM-to-Delivery workflow(affectionately called Deal Desk, using workflow automation, North, and other appropriate tools. You will own automation outcomes end-to-end, from identifying manual inefficiencies through implementation, testing, monitoring, and iteration. The ideal candidate combines operational rigor with a systems mindset, proactively looking for ways to eliminate repetitive work, improve data quality, reduce coordination overhead, and build scalable processes. Key Responsibilities - Oversee the operational process for new customer briefs submitted by GTM to Deal Desk; ensure required information and proper routing for approval. - Coordinate the transition from commercial approval to the Engineering Program Manager for delivery team assignment. - Track opportunities through pre-delivery stages, identifying actions, blockers, and missing information. - Ensure clear, timely handoffs between GTM, Deal Desk, and EPM. - Maintain accurate, timely data from the Deal Desk process; keep Salesforce and Mission Control updated with customer, opportunity, commercial, and delivery details. - Establish standards for data entry, documentation, and operational hygiene. - Develop and maintain reporting on Deal Desk volume, pipeline progression, approvals, delivery assignments, and operational metrics. - Identify process trends, bottlenecks, and gaps; recommend efficiency improvements. - Develop and maintain process documentation, workflows, and operational playbooks. - Help establish clear ownership, SLAs, and operating standards across the workflow. - Identify opportunities to streamline, standardize, and automate manual processes across the GTM-to-Delivery workflow. Qualifications - 2–4 years of experience in business analysis, operations, revenue operations, sales operations, project coordination, or similar roles. - Experience working with CRM and business operations systems. - Strong analytical and organizational skills with exceptional attention to detail. - Comfortable working across multiple teams and managing processes with numerous stakeholders. - Strong skills in building automations and working with multiple AI tools - Ability to identify inconsistencies, investigate root causes, and drive issues to resolution. - Strong written and verbal communication skills. - Process oriented but being able to convert nebulous ideas into discreet actionable steps and systematizing work - Experience with data reporting, dashboards, or business intelligence tools is an asset. WORKING LOCATION: This role can be based remotely from the Greater Toronto area, Montreal or Ottawa - there is no minimum in-office qualification requirement. We care most about hiring exceptional people regardless of locations, though please check the location listed on the posting for guidance around the core time zone or working hours alignment expected for the role. FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS: - A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. - Full health and dental benefits, including a separate budget for mental health. - RRSP matching, 401K, Pension Scheme. - 100% Parental Leave top-up for up to 6 months, for either parent. - Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. Education & learning stipend for conferences, courses, and coaching. - 6 weeks of paid vacation (30 working days!) - Budget for traveling to other offices if you are remote, plus an annual company offsite. HOW AND WHERE WE WORK: - Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon. - For those in the office: a daily lunch program, plenty of snacks, and regular community and social events. - For those not near an office: a co-working benefit so you can work alongside others in your city. - Everyone receives a $500 home office stipend to set up your workspace properly. If any of the above doesn’t line up exactly with your experience, we still encourage you to apply. We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs. We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider. Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.

Location: London Workplace: OnSite Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. The role We are seeking an exceptionally organized, tech-forward Talent Operations Associate to join our Global Talent Acquisition team. As our Talent Operations Associate in London, you will bridge the gap between ensuring our recruiters, and interviewer community are able to find the best talent, through cutting-edge Talent Operations. We are seeking a proactive AI and automation expert to transform our hiring operations. In this role, you will leverage emerging tools to streamline scheduling, resolve logistics challenges, and build data-driven dashboards. If you thrive on solving complex problems, engaging consultatively with senior stakeholders, and redefining talent operations, we want to hear from you. Key Responsibilities - Data reporting: handle regional and departmental data reporting, and produce reports and dashboards for the talent acquisition team - AI, automation & workflow optimisation: use AI tools and automation to remove manual bottlenecks, hunt for friction points in daily operations, and redesign workflows toward an admin-zero environment. - TA Ops projects:Work on a range of strategic projects as needed for example interviewer training, implementing new tooling or designing refined TA processes. Additional Responsibilities - Data quality: perform regular data-quality checks to keep reporting accurate and reliable. - Ashby / ATS ownership: own and configure Ashby within agreed standards and controls, testing new features and AI integrations to improve pipeline velocity. - Contract configuration: configure the contracts for your region and update them as Legal and the People team make changes in Ashby, and build addendums (e.g. start date) that can live in Ashby. - Support the recruiters in your region with Ashby and workflow optimisation: optimise interview plans, set up automations, make sure comms are correct, and unblock recruiter issues as they arise. - Process documentation: write SOPs and policies for TA and keep the knowledge base up to date as things move forward. Required Qualifications You’re a curious, analytical and motivated individual either due to graduate in summer 2027 or having graduated within the last 24 months, who is excited to dive into the world of Talent Operations. - A Bachelor’s or Master’s degree a related field, or relevant work experience in these fields. - Curious Problem-Solving: You enjoy learning about issues, asking questions and doing research to find solutions to complex problems. - AI & Automation Proficiency: A demonstrated passion for using AI tools, prompt engineering, or workflow automations - Data Fluency: Demonstrated ability to work with data and build reporting dashboards to guide decisions. - Executive Presence: Confident, tactful communication skills with the ability to manage senior stakeholders and hold them accountable to timeline commitments. - Project Management: Ability to prioritize, organize and manage multiple projects in various stages with ease. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

Location: London Workplace: OnSite Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. The Role As part of Checkout.com’s #NextGen Early Careers Program, we are looking for an ambitious Finance Analyst Apprentice to join our fast-paced EU Finance department. Reporting directly to the Regional Finance Director, you will work alongside experienced professionals, gain hands-on experience, and join a global community with technical training, mentorship, and regular networking opportunities to accelerate your growth. Through a structured three-year program, you will balance real team deliverables with study towards your ACCA (Association of Chartered Certified Accountants) qualification, dedicating 20% of your time (around six hours per week) to your professional studies. Each placement will be supported by a dedicated Rotation Manager alongside guidance from senior Finance leadership. You will gain broad exposure across six core finance pillars: Financial Control and Revenue & Billing in year one; Tax and Treasury in year two; and Strategic Finance and Finance Transformation in year three. Depending on business and ACCA requirements, you may also gain exposure to adjacent areas such as Product Control, Procurement, or Internal Audit. How You’ll Make An Impact - Support accurate, timely finance operations across your rotations, contributing to processes such as month-end close, reconciliations, journals and variance analysis. - Help teams deliver invoicing, settlement, revenue recognition, tax compliance, cash management, budgeting and reporting activities. - Prepare and review information carefully, including supporting audit, compliance and management reporting requirements. - Work with colleagues across Finance to respond to queries, share information and deliver tasks to agreed deadlines. - Look for practical ways to improve processes, documentation and the use of finance systems and data. - Apply what you learn through ACCA study to real finance work, building technical, analytical and communication skills over time. Eligibility Requirements This role is offered as a government-funded Level 7 ACCA apprenticeship. Appointment is conditional on the successful candidate meeting the government’s apprenticeship funding and eligibility requirements at the start of training, as confirmed by our approved training provider. Under current England funding rules, Level 7 funding is generally available to applicants aged 16–21, with limited exceptions for eligible applicants aged 22–24 who have an EHCP or have been, or are, in care. This role is offered as an early-careers opportunity and we are not able to offer this role on a privately funded basis. Further information about the Apprenticeship funding can be found here. - Academic Qualifications: You will have either: - A degree qualification OR - You have completed a Level 4 AAT qualification before the September start date + 2 A Levels (or equivalent) and 3 GCSEs including a pass in English and Maths Visa sponsorship: We are unable to offer visa sponsorship for this role. What We’re Looking For - Academic Ambition: You are eager to begin your journey toward becoming a Chartered Accountant via the ACCA pathway. - Analytical Mindset: You have a natural comfort with numbers and a high attention to detail. - Resilience: The ability to work toward tight deadlines in a fast-paced, high-growth work environment. - Tech Savvy: Proficiency in Excel or Google Sheets. Any prior exposure to accounting systems (like Workday) is a huge plus, but not a dealbreaker—we will train you! - Communication: Excellent verbal and written communication skills and a "team player" attitude. - Proficiency with Excel or Google Sheets; familiarity with finance systems such as Workday is helpful, but not essential. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

is looking for an Associate Financial Planning and Analysis to support management reporting, expense allocation, planning, forecasting, and financial analysis across business lines.

Location: Boston, Massachusetts, United States We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. We are looking for a leader to take on our workforce management systems and operations. This is more than a technology role. Serve as a trusted advisor to our HR leadership group, our centers of excellence and our business partners, turning business goals into system capability and service build. You will ask the questions that sharpen a request, give people a clear view of sequencing, effort and trade-offs, and help us move toward AI-enabled, automation-first ways of working. You will report to our Vice President of HR Planning, Analytics & Technology and lead senior business systems analysts, an HR operations manager with a specialist group, and an outsourced administration partner. A day in the life: HR platforms and delivery: Look after our HR systems estate, including SuccessFactors, Greenhouse and the applications around them, together with the integrations connecting them to Finance, IT and external providers. Build the multi-year technology roadmap with HR leadership and IT, and run the intake practices that decide what enters it. Guide systems projects from requirements through configuration, testing, cutover and adoption, then keep the platforms balanced in service once they are live. HR operations and service delivery: You will manage employee lifecycle transaction processing and the quality controls that keep our records accurate. You will also set and publish the measures the operation is judged on, from first-contact resolution to self-service adoption. Develop the service framework and the tiers within it, from self-service and first contact through to specialist handling, and the routing between them. Run one governed intake channel for employee questions, and decide with the team what stops, what is automated and what moves to our administration partner. Governance, security and information management: You will be responsible for how our HR data is protected and who can reach it, and for the governance standards behind configuration, workflows, integrations and security. You will work with People Analytics and enterprise analytics on our data platform and the sources that feed it. Build the security and access model, including role-based permissions, field-level restriction, access certification and segregation of duties. Meet our data-privacy and regional obligations with Legal and Information Security, and act as the HR contact for internal and external audits. AI enablement and automation: Set our HR technology AI strategy, with responsible adoption resting on governance, data readiness, privacy and human oversight.R Redesign fragmented processes into something simpler. Run a single pipeline for internal use cases and emerging HR technology, and report what our automation delivers in adoption, efficiency, quality and experience. Team and partners: Grow a team covering business systems analysis and an operations specialist group led by a first-line manager, and plan resourcing, capacity and budget across both. Develop the team’s capability in consultation, requirements and configuration, and hold the relationship with our outsourced administration and application management partners. What you'll bring: 8+ years experience across HR systems and HR operations. 5+ years managing people and experience leading through a first-line manager. Led a multi-application systems portfolio alongside a service delivery team, including its tier model, case management, and service measures. Demonstrate expertise in HR processes throughout the employee lifecycle, and you will have delivered globally, where requirements vary by region. Hands-on depth in SAP SuccessFactors, enough to specify requirements, evaluate configuration and work with an implementation partner, with strong familiarity in Employee Central and at least two other modules absolutely required. Experience with the security and access model for HR data, and with leading third-party implementation or managed-service partners to agreed service levels. Experience running project delivery alongside production support, and influencing senior leaders across HR, IT and Finance in plain language. Nice to have: Experience putting AI capability to work in an HR setting, with the guardrails that apply once AI touches employee data. Familiarity with agentic AI, enterprise AI platforms, intelligent automation or conversational assistants such as Microsoft Copilot helps, as does a background spanning people analytics as well as systems. SAP SuccessFactors certification in one or more modules, and experience of a platform migration or systems harmonization. Experience building governance models, technology intake processes, vendor assessments or innovation pipelines. The pay transparency range for this role is listed below. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package. Pay Range $195,600 — $313,000 USD Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include: Health & Wellness Time Off to Recharge Financial Well-being Life & Family Support Volunteer and Community Initiatives Learning & Development Exclusive Perks Please review our Applicant Privacy Notice to learn how we collect, use, and protect your personal information in connection with the application process.

Location: New York City Office COMPANY DESCRIPTION Today, when you go to your doctor and get referred to a specialist, your doctor sends out a referral and tells you, "They'll be in touch soon." So you wait. And wait. Sometimes days, weeks, or even months. Why? Because too often providers are overwhelmed with the painstakingly tedious work required to get paid by insurance companies. Powered by proprietary models, Tennr handles the complex paperwork that gets patients through the door and providers paid, helping operators get patients the right care, at the right time, in the right setting. ABOUT THE TEAM Tennr’s Strategy and Operations team is a group of ambitious, high-agency generalists led by our VP of Strategy and Operations and working directly with our founders and executive team. The team owns strategic and operational priorities across Revenue, Product, and Services. Recent projects include rebuilding pricing and packaging, standing up our prior authorization product, and leading revenue and headcount planning. ABOUT THE ROLE We’re hiring a Product Operations Lead to run the operating system for Tennr’s Product and Engineering team: how we plan and review work, how customer feedback reaches the roadmap, and how new functionality gets into customers’ hands. You’ll work closely with our P&E leadership and sit between Product, Engineering, and the teams closest to our customers: CX, Deployment, Sales, and Managed Services. You’ll run the planning and review rhythm, turn customer signal into clear roadmap inputs, own product rollouts, and develop the vendor and partner relationships our products depend on. You’ll also build the tools and lightweight processes that make our PMs faster and more effective. This is an opportunity for an ambitious, analytical, and highly cross-functional person to take direct ownership of how Tennr plans and ships product. We believe candidates with at least 3-5 years of experience, including at least 1-2 in Product Management or Product Operations at a software company, are best suited for this role. WHAT YOU’LL OWN - P&E planning and review rhythm. Run the planning and review cadence with Product and Engineering leadership, from quarterly planning and goal setting to regular business and execution reviews. Bring together priorities, capacity, headcount needs, and dependencies so teams can make decisions and follow through, with reporting built from data that already exists. - Voice of the customer. Own how customer signal from CX, Deployment, Sales, and Managed Services reaches Product and Engineering. Build the muscle to capture and synthesize feedback into clear, prioritized inputs for the roadmap, and close the loop with the teams that raised it. - Product rollout. Own the cross-functional work required to enable and roll out new functionality. Coordinate launch readiness, documentation, training, and customer enablement with Product, Engineering, Sales, Marketing, Deployment, and Customer Experience. Own the launch calendar, run go/no-go reviews with clear sign-offs, run betas or early access programs with defined exit criteria, and hold retros after each launch. - Product partnerships. Identify and prioritize vendors and strategic partners required to deliver or improve Tennr’s products. Evaluate opportunities and coordinate the commercial, technical, and operational work to establish those relationships. - Internal tooling. Build custom tools, automations, and AI-powered workflows that make our PMs more efficient and effective, from feedback triage to planning dashboards. - Stand up and refine process. Build the processes Product and Engineering need, keep them lightweight, and refine them as the team scales. Measure whether people actually use them. - Performance and follow-through. Use data and feedback to understand whether plans and rollouts are working. Find gaps, make recommendations, and take responsibility for resolving them. - Additional priorities. Own cross-functional projects as the business evolves, from defining the problem through execution and measurement. IDEAL CANDIDATE BACKGROUND AND QUALIFICATIONS - You have 3-5 years of experience, including at least 1-2 in Product Management or Product Operations at a software company. - You’ve worked directly with Product and Engineering teams on planning, launches, or roadmap tradeoffs. - You’re ambitious and want substantial ownership of how a product organization plans and ships. - You learn quickly and can get deep into an unfamiliar product, workflow, or technical system. - You can use data and customer feedback to understand whether plans and launches are working, then determine what action to take. - You are collaborative by default and can align Product, Engineering, and go-to-market teams without detailed instructions and keep the work moving. - You’re a strong writer. You can turn a complex decision into a clear doc, launch pre-read, or update that people actually read. - You take responsibility for outcomes and stay with problems until they’re resolved. - You have a strong work ethic and a low ego. You’re willing to do detailed, repetitive, or messy work yourself when it needs doing. WHY TENNR? - Drive Impact: one of our company values is Cowboy, meaning you set the pace. You won’t just talk about things, you’ll get them done. And feel the impact. - Develop Operational Expertise: learn the inner workings of scaling systems, tools, and infrastructure. - Innovate with Purpose: we’re not just doing this for fun (although we do have a lot of fun). At Tennr, you’ll join a high-caliber team maniacally focused on reducing patient delays across the U.S. healthcare system. - Build Relationships: collaborate and connect with like-minded, driven individuals in our Hudson Square office 4 days/week. - Free lunch! Plus a pantry full of snacks.   BENEFITS - Beautiful new office at 345 Hudson Street - Unlimited PTO - 100% paid employee health benefit options - Employer funded 401(k) match - Competitive parental leave

Location: Remote (Canada) Workplace: Remote BUILD SOMETHING PEOPLE LOVE Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $155 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada. We're proud of what we've built — and we're just getting started. Read our Culture Manual https://www.wealthsimple.com/en-ca/culture and learn more about how we work https://www.wealthsimple.com/en-ca/careers. At Wealthsimple, we take our clients' security seriously. The Fraud Investigations team is the front line of defense within our Security & Risk group. We are looking for a sharp, detail-obsessed Fraud Investigator to specialize in Card Fraud and Disputes. You will be the detective protecting our clients' everyday spending, navigating complex card network rules, and ensuring our platform remains a safe place to build and spend wealth. This is a 9-month initial engagement with the possibility of extensions and conversions based on performance and business needs. What you will do: - Investigate & Resolve: Dive into the weeds of card disputes and unauthorized transaction claims. You will evaluate transaction data, authentication methods (like 3DS, Apple Pay, or Chip & PIN), and digital footprints to confidently distinguish true fraud from friendly fraud or commercial disputes. - Execute Chargebacks: Take decisive action to recover funds by navigating Visa/Mastercard dispute rules, filing accurate chargebacks, and understanding exactly when and how liability shifts apply. - Guide the Client: Communicate directly with clients who are stressed about missing money. You will guide them through the dispute lifecycle, manage expectations regarding strict card network timelines, and provide updates with absolute empathy and clarity. - Manage the Queue: Act as a master multi-tasker, managing multiple ongoing card disputes at once while strictly adhering to internal and regulatory case-closure Service Level Agreements (SLAs). - Connect the Dots: Participate in weekly calibration sessions with your peers to share findings, spot new card testing (BIN) attacks or merchant scams, and help the team stay one step ahead of the fraudsters. Who you are: - The Transaction Detective: You have incredibly high attention to detail. You love looking at authorization data, spotting anomalies, and solving the puzzle of how and where a card was compromised. - Objective & Analytical: You balance deep empathy with strict risk protocols. You rely on hard data (IP addresses, device IDs, entry modes) to make fair, evidence-based decisions rather than just taking claims at face value. - An Empathetic Communicator: You know that behind every dispute ticket is a real person. You excel at taking complex payment network rules (like why a chargeback was won or lost) and explaining them clearly and calmly to our clients. The Requirements: - Experience: Minimum 1 year of direct fraud or disputes experience (experience specifically touching card chargebacks, Visa/Mastercard network rules, or transaction monitoring is a massive asset!). - Industry Knowledge: Demonstrated understanding of fraud management frameworks, controls, and prevention systems within the financial services and payments space. - Analytical Chops: The ability to collect, organize, and analyze datasets with precision and accuracy. - Communication: Exceptional written and verbal communication skills. WHY WEALTHSIMPLE? 🌸 Top-tier health benefits and life insurance 📈 Long-term group savings with employer match, through Wealthsimple for Business 🌴 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year* ✈️ 90 days away: work outside Canada for up to 90 days per year* 👥 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS 🌎 We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work. *Unlimited paid sick days, Wellness Days and the 90 day away program do not apply to certain roles. ICYMI Technology & Innovation at Wealthsimple: We move quickly and build thoughtfully. That means we're always looking for better ways to work — whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building. Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know — we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs. AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.

Location: Barcelona, Spain Workplace: hybrid About seQura seQura provides innovative, flexible and easy-to-use payment technologies that help merchants acquire, convert and retain more customers. We make a difference sales performance by tailoring our solutions to different sectors, to address their unique pain points and deliver superior results in Retail, Education (EduQa), Optics (OptiQa), Repairs and Travel. We also empower smart shopping to consumers who seek more value, convenience, and flexibility in their shopping, with new payment experiences that allow them to save, access interest-free credit, or pay in small, comfortable installments of up to 24 months. Born in Barcelona, seQura is a privately-owned fintech, currently expanding throughout southern Europe and Latin America, growing above 50% CAGR and approaching 100 Million in Annual Recurring Revenue. Over 5000 businesses, almost 2 million shoppers, and almost 400 employees continue to rate us as one of the most loved and trusted fintechs out there, with an NPS of 87%, a Trustpilot rating of 4.7/5, and a Glassdoor rating of 4.3/5. What challenges you´ll be solving 🚀 As Account Manager SMB Portugal, you will own and grow our portfolio of small and medium merchants in Portugal. Your goal is simple: make every merchant sell more with seQura, by driving activation, adoption and volume across their channels. You will join the International team and work closely with different teams. What you'll do Manage a portfolio of SMB merchants in Portugal end to end, from onboarding and go-live to growth and retention. Drive volume (COV) and adoption: make sure seQura is visible and well positioned at checkout, in-store and in merchants' marketing. Run regular account reviews with data on conversion, approval rates and performance, and turn insights into action plans. Identify upsell and cross-sell opportunities, such as new payment methods, channels or brands within the same group. Act as the merchant's main point of contact, coordinating with Risk, Operations and Support to solve issues quickly. Spot churn risks early and lead retention conversations. Share market feedback with Product and Marketing, and support local events and campaigns in Portugal. Keep the CRM and pipeline up to date and report on portfolio performance. What we're looking for 2–4 years of experience in account management, customer success or B2B sales, ideally with SMB clients. Native or fluent Portuguese, plus professional English. Spanish is a plus (see below). Strong knowledge of the Portuguese retail or e-commerce market. Commercial mindset: you are comfortable with targets, negotiation and growing revenue within existing accounts. Analytical skills: you use data to prepare account reviews and prioritise your portfolio. Ability to manage many accounts at once with structure and autonomy. Bachelor's degree. Ambition, transparency, collaboration, respect and flexibility: the values we hire for. Nice to have Experience in fintech, payments, BNPL or SaaS. Spanish at a working level. A network among Portuguese merchants, e-commerce platforms or agencies. Experience with CRM tools (HubSpot or similar) and BI tools such as Metabase. What we offer 😎 We have a strong and sustainable foundation, where we provide a secure and reliable workplace. You have the freedom and trust to make the best contribution possible. One of our most valued strengths by our employees is our fellowship and supportive culture, which fosters a sense of belonging by working closely with our values. With us, you will have challenging projects to work on and push your skills and knowledge. In addition, we are very proud of the unique office we have, which offers a comfortable and inspiring environment to work in with everything you need. 23 vacation days + 2 days of free disposal per year. Professional development workshops or seminars. Flexible compensation plan for transportation, restaurants, and kindergarten with Cobee. Health insurance discounts with Sanitas and Adeslas. Urban mobility by using your own bike with Kleta. Free access to healthy, organic, and sustainable fruits and snacks. Moreover, we offer a Wellness Program that embraces a holistic approach by covering 6 areas (occupational, physical, financial, emotional, social, environmental consciousness). Each area will include a variety of activities, and you'll be able to choose from 34 different activities that best meet your needs to configure a plan that best works for you. What you’ll need 🫲🏽 We kindly ask that you submit your CV in English, as it is the official language of our community. We promote equal opportunity to all, regardless of age, color, gender identity, medical condition, physical or mental disability, race, religion, sexual orientation, or any other characteristic. We have an inclusive environment, and respect is above all. Do you want to be part of the change? Join us!👇

Location: Remote, US - NYC MinIO is the data and memory foundation for enterprise AI. Built for the speed, scale, and economics that AI and analytics demand, AIStor and MemKV unify every layer of the data stack, from agentic and inference context memory to tables and objects across core, edge, and cloud. Trusted by 77% of the Fortune 100, MinIO is redefining how AI factories, intelligent applications, and autonomous agents secure, persist, and unlock the full value of their data. We are seeking a technical, entrepreneurial Commercial Account Executive to own new and expansion opportunities across commercial and mid-market accounts. You will manage the full sales cycle, from account prioritization and pipeline creation through discovery, technical validation, quantified value, pricing, negotiation, close, and expansion. This is a full-cycle technical selling role, not a high-volume transactional one. You will keep the discipline in discovery, validation, and value that technical buyers expect. What You Will Do Prospect, qualify, and close new business across commercial and mid-market accounts. Build and manage a healthy pipeline using direct outreach and the product, Marketing, BDR, partner, and customer signals available to you. You are accountable for pipeline quality and progression. Lead opportunities from first meeting through technical validation, security and procurement, pricing, negotiation, and close. Communicate MinIO's value to technical and business stakeholders, tying architecture to measurable customer outcomes. Expand and retain assigned customers by identifying new workloads, capacity, use cases, and business units, and hand off cleanly to post-sale teams. Use MEDDPICC or a comparable method, and keep accurate pipeline, forecasts, activity, and next steps in Salesforce. Collaborate with Field Architects, Marketing, Customer Success, Product, and partners to deliver a strong customer experience. Share what you learn in the field to help sharpen MinIO's commercial playbook as we evolve toward a hybrid product-led and sales-driven motion. Your Skills and Experience Three or more years of direct B2B SaaS or infrastructure sales experience with consistent quota achievement. Evidence of sourcing and closing new customers and managing commercial or mid-market sales velocity. Experience leading technical deals in the $50K–$300K+ range. Familiarity with cloud-native technology, data infrastructure, object storage, AI/ML, lakehouse, analytics, HPC, or adjacent platforms. Credibility with VPs of Infrastructure, Engineering leaders, Enterprise Architects, and related technical buyers. A metrics-based approach to pipeline creation, qualification, value selling, forecasting, and negotiation. Experience expanding accounts through cross-sell, upsell, and measurable customer value. Comfort in an early-stage or growth-stage environment and strong cross-functional collaboration. Object-storage, S3, or cloud-native experience. Experience in a hybrid product-led and sales-driven motion. Familiarity with Salesloft, Outreach, or LinkedIn Sales Navigator. MEDDPICC, Force Management, or Challenger training. Partner co-sell experience. What We Offer: Health Care Plan (Medical, Dental & Vision) 401K with 3% Contribution Pre-IPO Stock Options At least 12 Public Holidays Flexible Time Off Equal Opportunity Policy (EEO) MinIO is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Location: Toronto, ON; Austin, TX Workplace: Hybrid 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As part of the Go To Market (GTM) Performance & Strategy team, you’ll turn company, product, market, and GTM priorities into clear narratives and high-impact communications for a global customer-facing organization. You’ll own core communications channels and key live experiences—including monthly all-hands, Sales Kickoff (SKO) programming, and new hire onboarding—helping teams understand what matters, why it matters, and how to act. Your work will support 1Password’s mission to enable a safer, simpler digital future by strengthening clarity, alignment, and execution across the business. Reporting into the Sr Dir, Sales Performance & Strategy, this hybrid role is based in Austin, TX or Toronto, ON. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. Expectations of this role This is a hybrid role. You will be expected to work from 1Password's Toronto or Austin office 3 days per week, with the flexibility to work from the office up to 5 days based on business needs. Note: All go-to market roles will have an in-person onboarding in Toronto. What we're looking for: - Required: 8+ years of experience in Go To Market (GTM) communications, executive communications, sales or revenue enablement, strategic communications, or a related field. - Exceptional writing, storytelling, and communication skills, with the ability to translate complex business and product strategies into clear, compelling narratives. - Experience partnering directly with senior executives on high-impact presentations, talking points, and organization-wide communications. - Experience leading communications and programming for large-scale GTM forums such as Sales Kickoff, new hire onboarding, leadership meetings, or similar events. - Strong understanding of Business-to-Business Software as a Service (B2B SaaS) organizations, including how partners, resellers, distributors, and service providers contribute to a go-to-market motion. - Strong facilitation and presentation skills, including experience preparing and coaching senior presenters. Bonus points for: - Experience partnering with Product Management and Product Marketing to translate product strategy and positioning for customer-facing audiences, along with strong editorial judgment and operational rigor. What you can expect: - Own the strategy, narrative, editorial rhythm, and delivery of core GTM communications channels in partnership with GTM leadership. - Translate company, product, market, channel, and GTM priorities into relevant communications tailored to different audiences. - Lead monthly global GTM all-hands, including agenda and narrative development, content curation, presenter preparation, presentation development, and facilitation. - Own the weekly GTM newsletter and short-form video update, synthesizing inputs, supporting message development, and maintaining a clear communications archive. - Partner with executive and cross-functional leaders—including Product Management, Product Marketing, Channel, and Workplace Experience—to develop high-impact messaging. - Lead the GTM communications and role-based breakout experience for Sales Kickoff, including session design, materials, presenter preparation, rehearsals, and speaker coaching. - Own the GTM curriculum and facilitation for live new hire onboarding, using participant feedback and changing priorities to improve the experience over time. USA-based roles only: The annual base salary for this role is between $162,000 USD and $235,000 USD, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $155,000 CAD and $225,000 CAD and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Location: Ukraine; Lithuania; Armenia; Romania; Estonia; Latvia; Hungary; Bulgaria Workplace: Remote WHO ARE WE? Welltech is a global wellness technology company with Ukrainian roots. Our mission is to build and scale wellness apps globally through state-of-the-art, tech-driven performance marketing. We are one of the most established players in the wellness app space, and we are accelerating. Over 25.5 million people across the world use our apps — Muscle Booster, Yoga-Go, and WalkFit — to build healthier habits, move more, and feel better every day. Every subscription represents a real person making a real change in their life, and we take that seriously. With 500+ people across hubs in Cyprus, Ukraine, Poland, Spain, and the UK, we combine the scale of a market leader and the drive of a team that's just getting started. WHAT WE'RE LOOKING FOR We are seeking a motivated and detail-oriented Email Marketing Manager to support our lead remarketing and automated communication programs. Working closely with senior members of the CRM team, this role will help drive first subscription conversion by supporting the execution of lifecycle campaigns, assisting with lead journey mapping, and contributing to a culture of testing and continuous improvement. ✨ KEY RESPONSIBILITIES: Lifecycle Strategy & Execution - Support the CRM Acquisition Lead in executing the remarketing strategy for non-converted leads focusing on high-volume, hands-on campaign execution. Helping monitor performance against first subscription targets. - Assist in building and maintaining automated journeys, including segmentation set-up, QA, and basic troubleshooting, under guidance. - Learn how messaging and lifecycle content align to customer behaviour and journey context, contributing observations to team discussions. Campaign Development, Content & Personalisation - Help execute personalised campaigns that communicate the value proposition, working from established messaging frameworks. - Support the Content Lead by drafting simple briefs and helping coordinate copy and creative requests. - Assist with tailoring messaging for different segments and funnel stages, learning how tone and positioning shift across audiences. - Support QA of content and creative to help ensure consistency across touchpoints. Testing, Optimisation & Analytics - Participate in setting up simple A/B tests against a pre-defined framework, assist in collecting and organising campaign data, supporting reporting for the wider team. - Help document learnings from tests and campaigns, building an understanding of what drives performance. Cross-Functional Collaboration - Support the CRM team in day-to-day coordination with monetization, Performance Marketing, Product, and Analytics. - Build working relationships with the Lifecycle Content Lead and other cross-functional partners. - Help ensure cross-channel consistency across lifecycle campaigns, paywall experiences, and in-app messaging. THE IDEAL PROFILE - 2+ years of hands-on experience in CRM, lifecycle marketing, or marketing automation, with a proven track record of daily campaign execution. - Knowledge of email marketing fundamentals (deliverability basics, audience segmentation, and core campaign principles). - Conversational English (B2+) - Eager and able to pick up new CRM tools quickly, with prior experience operating standard ESP/automation platforms (e.g., e-Sputnik, Reteno, Braze, or similar). - Execution-ready mindset: Ready to work hands-on and comfortable with repetitive, detail-heavy daily execution work - Comfortable managing multiple tasks in a fast-paced, team-supported environment - Familiarity with JIRA, Asana, Confluence, Notion, or Slack - Nice-to-have: basic Figma skills; HTML/JSON knowledge HIRING JOURNEY ⭕️ Recruiter call --> ⭕️ Hiring Manager Chat --> ⭕️ Competency Interview   Check out some of our products Muscle Booster — https://musclebooster.fitness/ https://musclebooster.fitness/ Yoga-Go — https://yoga-go.io/ https://yoga-go.io/ WalkFit - http://walkfit.pro http://walkfit.pro

Location: Rio de Janeiro or São Paulo, Brazil Why Join Exadel We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving. About the Client A leading global digital banking platform and one of the largest neobanks in Latin America, headquartered in Brazil. The company provides a mobile-first suite of financial services—including credit cards, savings accounts, and investments—designed to eliminate bureaucracy and high fees. By leveraging advanced data analytics and a customer-centric digital infrastructure, the organization delivers transparent and accessible financial solutions to millions of users across Brazil, Mexico, and Colombia. What You’ll Do Design, implement, and maintain cloud infrastructure using Infrastructure as Code Support the platform architecture across private networking, containers, edge and CDN services, managed storage, IAM, and security boundaries Develop and maintain CI/CD pipelines, including federated identity, access controls, and separation between read and write operations Implement platform observability, monitoring, alerting, and operational dashboards Establish secrets-management and rotation processes Develop disaster-recovery, resilience, and business-continuity capabilities Build and maintain serverless functions and infrastructure automation using Python Establish security guardrails and operational standards for a multi-tenant development platform Collaborate with AI engineering teams to integrate agent capabilities and automated deployment workflows Support ephemeral cloud environments used for AI-powered application development Improve production readiness through documented, reviewable, and reversible infrastructure changes Troubleshoot complex platform issues and conduct root-cause analysis Take end-to-end ownership of platform stability, reliability, and operational performance Identify opportunities to reduce deployment friction and improve the developer experience Contribute to the continuous improvement of platform architecture, tooling, security, and operations What You Bring Experience designing, implementing, and operating cloud-native infrastructure within a public cloud environment Hands-on experience using Infrastructure as Code in production environments Experience with Go or Go-based infrastructure tooling Understanding of cloud networking, private networks, firewalls, containers, edge and CDN services, managed storage, and IAM Experience building and maintaining CI/CD pipelines, preferably using GitHub Actions Knowledge of federated identity, authorization policies, least-privilege access, and secrets management Experience implementing observability, monitoring, alerting, and disaster-recovery strategies Proficiency in Python for infrastructure automation, serverless functions, or supporting services Experience supporting multi-environment architectures and production-grade platforms Understanding of platform security, resilience, scalability, and operational reliability Strong troubleshooting and root-cause analysis skills Strong written communication and technical documentation skills Professional English proficiency Ability to work effectively in ambiguous environments, make sound technical decisions, and take ownership of outcomes Nice to have Experience operating multi-tenant platforms for internal enterprise users Knowledge of cloud-security guardrails and software supply-chain security Experience with on-call operations, incident management, and production reliability Familiarity with AI-powered development platforms Exposure to agent-based engineering and deployment workflows Experience designing infrastructure to reduce blast radius and isolate failures Knowledge of controlled deployment, rollback, and change-management practices Experience supporting developer platforms or internal platform-engineering products English level Upper-Intermediate Work Type: Remote Location Requirement: Candidates must be based in São Paulo or Rio de Janeiro Legal & Hiring Information Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more Reasonable accommodations are available to enable individuals with disabilities to perform essential functions Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs Compensation details are shared with candidates at the early stage of the recruitment process. The offer is not binding until a signed contract is in place. Your Benefits at Exadel Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details. International projects In-office, hybrid, or remote flexibility Medical healthcare Recognition program Ongoing learning & reimbursement Well-being program Team events & local benefits Sports compensation Referral bonuses Top-tier equipment provision Exadel Culture We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

Location: São Paulo or Rio de Janeiro, Brazil Why Join Exadel We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving. About the Client A leading global digital banking platform and one of the largest neobanks in Latin America, headquartered in Brazil. The company provides a mobile-first suite of financial services—including credit cards, savings accounts, and investments—designed to eliminate bureaucracy and high fees. By leveraging advanced data analytics and a customer-centric digital infrastructure, the organization delivers transparent and accessible financial solutions to millions of users across Brazil, Mexico, and Colombia. What You’ll Do Design, build, test, and maintain AI agent capabilities, including tools, skills, commands, and prompts Apply prompt-engineering techniques to improve agent accuracy, reliability, and usability Define structured output contracts, error-handling mechanisms, and evaluation methods for measuring agent behavior Develop extensions, plugins, and integrations for AI-powered development tools Build and maintain reusable application templates that establish consistent engineering standards across generated projects Develop developer-facing interfaces and internal tooling using React and TypeScript Improve the developer experience through actionable feedback, clear error messages, reliable defaults, and streamlined workflows Implement and maintain quality gates, including type checking, linting, automated testing, and build validation Apply containerization and runtime standards to support secure and consistent application development Collaborate with platform engineers to integrate AI capabilities with infrastructure, CI/CD pipelines, and deployment workflows Monitor platform usage, identify friction points, and continuously improve the experience based on observed behavior and user feedback Document technical decisions, agent behavior, platform capabilities, and development workflows Incorporate AI agents into daily engineering activities and identify opportunities to improve their effectiveness What You Bring A solid foundation in application architecture, software engineering, and modern development practices Hands-on experience designing and implementing AI agents, including tools, skills, commands, and prompt engineering Experience evaluating AI agent behavior systematically using defined criteria, test cases, and supporting evidence Experience with React and TypeScript, including modern frontend development patterns and build tooling Experience building reusable application templates, developer tools, internal platforms, or self-service engineering capabilities Knowledge of automated testing, type checking, linting, build validation, and software-quality practices Familiarity with containerization and application runtime environments Working knowledge of cloud infrastructure, CI/CD concepts, and application deployment workflows Strong technical English skills, including written documentation and remote collaboration Strong analytical and problem-solving abilities with excellent attention to detail Ability to work independently, navigate ambiguity, and take ownership of technical outcomes Interest in incorporating AI agents into everyday engineering workflows and continuously improving their performance Nice to have Experience developing plugins, extensions, or integrations for AI-powered development environments Experience using Python for supporting services, automation, or AI-related workflows Familiarity with enterprise application security, governance requirements, and engineering guardrails Experience designing structured agent interfaces, typed outputs, and robust error-handling mechanisms Understanding of cloud-native architectures, CI/CD pipelines, and production deployment practices Experience improving developer productivity through internal platforms, reusable templates, or self-service tooling Exposure to AI evaluation frameworks, observability, or agent performance monitoring English level Upper-Intermediate Work Type: Remote Eligible Locations: São Paulo or Rio de Janeiro, Brazil Legal & Hiring Information Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more Reasonable accommodations are available to enable individuals with disabilities to perform essential functions Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs Compensation details are shared with candidates at the early stage of the recruitment process. The offer is not binding until a signed contract is in place. Your Benefits at Exadel Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details. International projects In-office, hybrid, or remote flexibility Medical healthcare Recognition program Ongoing learning & reimbursement Well-being program Team events & local benefits Sports compensation Referral bonuses Top-tier equipment provision Exadel Culture We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.