Product Operations Lead

Location: New York City Office COMPANY DESCRIPTION Today, when you go to your doctor and get referred to a specialist, your doctor sends out a referral and tells you, "They'll be in touch soon." So you wait. And wait. Sometimes days, weeks, or even months. Why? Because too often providers are overwhelmed with the painstakingly tedious work required to get paid by insurance companies. Powered by proprietary models, Tennr handles the complex paperwork that gets patients through the door and providers paid, helping operators get patients the right care, at the right time, in the right setting. ABOUT THE TEAM Tennr’s Strategy and Operations team is a group of ambitious, high-agency generalists led by our VP of Strategy and Operations and working directly with our founders and executive team. The team owns strategic and operational priorities across Revenue, Product, and Services. Recent projects include rebuilding pricing and packaging, standing up our prior authorization product, and leading revenue and headcount planning. ABOUT THE ROLE We’re hiring a Product Operations Lead to run the operating system for Tennr’s Product and Engineering team: how we plan and review work, how customer feedback reaches the roadmap, and how new functionality gets into customers’ hands. You’ll work closely with our P&E leadership and sit between Product, Engineering, and the teams closest to our customers: CX, Deployment, Sales, and Managed Services. You’ll run the planning and review rhythm, turn customer signal into clear roadmap inputs, own product rollouts, and develop the vendor and partner relationships our products depend on. You’ll also build the tools and lightweight processes that make our PMs faster and more effective. This is an opportunity for an ambitious, analytical, and highly cross-functional person to take direct ownership of how Tennr plans and ships product. We believe candidates with at least 3-5 years of experience, including at least 1-2 in Product Management or Product Operations at a software company, are best suited for this role. WHAT YOU’LL OWN - P&E planning and review rhythm. Run the planning and review cadence with Product and Engineering leadership, from quarterly planning and goal setting to regular business and execution reviews. Bring together priorities, capacity, headcount needs, and dependencies so teams can make decisions and follow through, with reporting built from data that already exists. - Voice of the customer. Own how customer signal from CX, Deployment, Sales, and Managed Services reaches Product and Engineering. Build the muscle to capture and synthesize feedback into clear, prioritized inputs for the roadmap, and close the loop with the teams that raised it. - Product rollout. Own the cross-functional work required to enable and roll out new functionality. Coordinate launch readiness, documentation, training, and customer enablement with Product, Engineering, Sales, Marketing, Deployment, and Customer Experience. Own the launch calendar, run go/no-go reviews with clear sign-offs, run betas or early access programs with defined exit criteria, and hold retros after each launch. - Product partnerships. Identify and prioritize vendors and strategic partners required to deliver or improve Tennr’s products. Evaluate opportunities and coordinate the commercial, technical, and operational work to establish those relationships. - Internal tooling. Build custom tools, automations, and AI-powered workflows that make our PMs more efficient and effective, from feedback triage to planning dashboards. - Stand up and refine process. Build the processes Product and Engineering need, keep them lightweight, and refine them as the team scales. Measure whether people actually use them. - Performance and follow-through. Use data and feedback to understand whether plans and rollouts are working. Find gaps, make recommendations, and take responsibility for resolving them. - Additional priorities. Own cross-functional projects as the business evolves, from defining the problem through execution and measurement. IDEAL CANDIDATE BACKGROUND AND QUALIFICATIONS - You have 3-5 years of experience, including at least 1-2 in Product Management or Product Operations at a software company. - You’ve worked directly with Product and Engineering teams on planning, launches, or roadmap tradeoffs. - You’re ambitious and want substantial ownership of how a product organization plans and ships. - You learn quickly and can get deep into an unfamiliar product, workflow, or technical system. - You can use data and customer feedback to understand whether plans and launches are working, then determine what action to take. - You are collaborative by default and can align Product, Engineering, and go-to-market teams without detailed instructions and keep the work moving. - You’re a strong writer. You can turn a complex decision into a clear doc, launch pre-read, or update that people actually read. - You take responsibility for outcomes and stay with problems until they’re resolved. - You have a strong work ethic and a low ego. You’re willing to do detailed, repetitive, or messy work yourself when it needs doing. WHY TENNR? - Drive Impact: one of our company values is Cowboy, meaning you set the pace. You won’t just talk about things, you’ll get them done. And feel the impact. - Develop Operational Expertise: learn the inner workings of scaling systems, tools, and infrastructure. - Innovate with Purpose: we’re not just doing this for fun (although we do have a lot of fun). At Tennr, you’ll join a high-caliber team maniacally focused on reducing patient delays across the U.S. healthcare system. - Build Relationships: collaborate and connect with like-minded, driven individuals in our Hudson Square office 4 days/week. - Free lunch! Plus a pantry full of snacks.   BENEFITS - Beautiful new office at 345 Hudson Street - Unlimited PTO - 100% paid employee health benefit options - Employer funded 401(k) match - Competitive parental leave