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Location: Worldwide APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Log in using your 20four7VA-issued email address to access the portal. If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below. 💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen! If you're interested in this opportunity, click APPLY TO POSITION to proceed. ******************************************************************** Title: CPT-11709 Roofing Customer Service & Scheduling Virtual Assistant Independent Contractor – CPT-11709 Roofing Customer Service & Scheduling Virtual Assistant/Business Support VA/Entry-Junior Level (Remote). Overview 20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. An established California roofing contractor is seeking a full-time Business Support VA to assist with incoming calls, customer inquiries, inspection scheduling, appointment confirmation, CRM updates, and recurring administrative follow-up. The business serves residential customers and works with office staff, field crews, installers, and sales personnel. The VA will support communication between customers and the company while keeping appointments and customer records organized. The ideal candidate will bring excellent phone communication, a friendly and patient personality, strong organizational skills, and previous customer-service experience. The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor. Scope of Services Contractors will be required to provide services that align with the following client tasks: Customer Communication & Front Desk Support Answer incoming customer calls and respond to routine inquiries Gather contact information, service requests, and relevant property details Assist homeowners with scheduling questions and general concerns Follow established procedures when addressing routine customer questions Direct technical roofing questions, pricing requests, and project-specific concerns to management Maintain a welcoming, patient, and professional phone presence Handle incoming calls from homeowners who prefer speaking directly with a live representative rather than interacting with the company's AI phone assistant. Help prevent potential lead loss by responding to incoming calls and customer requests promptly, rather than allowing inquiries to go unanswered or waiting too long to return calls. Manage customer interactions professionally, including with frustrated, demanding, or highly particular homeowners, while remaining calm and avoiding arguments or taking complaints personally. Take messages from callers and ensure they are relayed to the appropriate person when the request cannot be handled directly. Handle primarily English-speaking customer inquiries. Spanish communication with installation crews is generally handled by the owner and is not expected to be a regular responsibility of the VA. Inspection Scheduling & Appointment Coordination Schedule inspections and customer appointments using the company calendar and CRM Contact customers to confirm upcoming appointments Follow up on new inquiries and outstanding scheduling requests Update the owner's calendar and communicate schedule changes Coordinate appointment information with sales representatives and field personnel Track cancellations and rescheduling requests to help reduce missed appointments Schedule homeowner appointments directly around the owner's availability, taking into consideration his existing appointments and travel time between customer locations. Ensure appointment details and schedules are accurate to help prevent scheduling conflicts, missed appointments, and disruptions to field operations. Capture the homeowner's concerns and reason for requesting an inspection so the owner has an initial understanding of the situation before meeting the customer. Include relevant customer context in appointment notes to help the owner prepare for and guide the inspection conversation efficiently, particularly when appointments are time-sensitive. CRM & Administrative Follow-Up Enter accurate customer information and communication notes into the CRM Maintain records of previous appointments, property visits, and service history Track outstanding follow-ups and unresolved customer matters Respond to routine business emails using approved guidance Keep relevant internal team members informed of customer requests Follow established lead intake and appointment handling procedures Create customer profiles for new leads, including the homeowner's name, property address, contact details, and reason for contacting the company. Record specific customer concerns, questions, and requests in the CRM so the owner can review the information before the scheduled appointment. Route technical roofing questions and inquiries requiring the owner's expertise directly to him. The VA may transfer the call or take a message for follow-up. Gradually become familiar with recurring roofing-related inquiries and company procedures through training and exposure to actual customer calls, with the option to listen to the owner's responses to technical questions as part of the learning process. Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing. Skills The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements: Customer service, receptionist, or front desk support experience required Back office or administrative experience strongly preferred Excellent spoken English and professional phone communication required Appointment scheduling and calendar coordination experience strongly preferred CRM and customer data-entry experience strongly preferred Experience handling inbound customer inquiries and follow-up required Spanish-English bilingual communication is a plus Construction, roofing, or home-services experience a plus but not required Strong organization and ability to follow established procedures required IDEAL CANDIDATE PROFILE Friendly, personable, patient, and approachable Excellent communicator who can remain calm with difficult customers Organized and dependable with appointments and follow-up Strong listener with accurate note-taking skills Comfortable learning roofing terminology and company procedures Team-oriented and willing to assist internal staff Consistently professional throughout customer interactions APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED Client CRM – Platform TBD Calendar & Appointment Scheduling Tools Business Phone / VoIP Platform Email & Communication Platforms Microsoft Office / Google Workspace Work Schedule Contracted Hours per Week: 40Hours Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing) Daily Working Time: first week (training): Monday-Friday, 9:00 AM-1:00 PM PST regular schedule: 7:30 AM to 4:30 PM PST, Monday through Friday, with a one-hour lunch break. Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW. Terms of Engagement Contractors will operate under a Master Services Agreement and a Statement of Work This is not an offer of employment; contractors are not employees of 20four7VA or any client All compensation is processed through 20four7VA according to the terms of the engagement Role Summary & Requirements REQUIRED SERVICE: Business Support REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior Level Contracted Hours per Week: 40 hours/week Daily Working Time: first week (training): Monday-Friday, 9:00 AM-1:00 PM PST regular schedule: 7:30 AM to 4:30 PM PST, Monday through Friday, with a one-hour lunch break. Scheduled Working Days: Monday-Friday REPORTING TO/POC: To Be Determined Number of VAs: 1 GENDER PREFERENCE: Female LANGUAGES SPOKEN/PREFERENCE: English Required; Spanish/Bilingual a Plus ACCENT PREFERENCE: Level A-B (Native Or Near-Native English Accent Required) REGION PREFERENCES: Offshore or Nearshore What we offer Competitive rates Weekly payments Various open roles are available Free training and upskilling Constant support and guidance A vibrant community always ready to support you And more!

Location: California Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.  Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.  Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.  Join us and become a part of a company that is shaping the future of technology.  At LG, we strive to make Life Good for Everyone. What we can offer : A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board.  We want our colleagues to grow with our global business.  That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits.  Come join the team! The Opportunity: We are currently seeking the newest innovator to join our dynamic Customer Service team as Field Service Technician (DMST) located in the Santa Rosa, CA metro area. *All candidates must be able to work coverage in the greater Santa Rosa and surrounding areas (such as Petaluma, San Rafael, Santa Rosa). In this role you will be responsible for delivering an exceptional customer experience while servicing our products in the home. Our full line technicians diagnose and repair all major appliances, TVs and A/C units, manage inventory and perform a number of other administrative tasks on a daily basis. Our technicians are the face of LG and will be expected to represent the company with the professionalism our customers have come to expect. -    Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance. -    Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG. -    Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances. -    Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts. -    Immediately and accurately process paperwork and perform data entry upon completion of each job. -    Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home. -    Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %). Qualifications and Requirements: -    Minimum 1 year experience in a technical role (Appliance repair preferred). -    Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products). -    Experience in the use of tools, and diagnostic test equipment. -    Ability to properly trouble-shoot, diagnose, repair and document product/system issues. -    Valid Driver’s license in good standing. -    Ability to obtain appropriate EPA Certification. -    Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds. #LI-DB1 Recruiting Range $29.25 — $33.75 USD Benefits Offered Full-Time Employees: No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance based Short-Term Incentives (varies by role). Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives. Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. Group Rate Life and Disability Insurance. Benefits Offered Temporary/Contractors: Eligible for the relevant benefit programs offered through our partner agencies. Privacy Notice to California Applicants Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or support@lg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied .

Location: Washington, DC Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.  Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.  Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.  Join us and become a part of a company that is shaping the future of technology.  At LG, we strive to make Life Good for Everyone. What we can offer : A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board.  We want our colleagues to grow with our global business.  That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits.  Come join the team! The Opportunity: We are currently seeking the newest innovator to join our dynamic Customer Service team as Field Service Technician (DMST) located in the Washington DC metro area. *All candidates must be able to work coverage in the greater Washington DC and surrounding areas (such as Mclean, Vienna, Reston, Falls Church). In this role you will be responsible for delivering an exceptional customer experience while servicing our products in the home. Our full line technicians diagnose and repair all major appliances, TVs and A/C units, manage inventory and perform a number of other administrative tasks on a daily basis. Our technicians are the face of LG and will be expected to represent the company with the professionalism our customers have come to expect. -    Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance. -    Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG. -    Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances. -    Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts. -    Immediately and accurately process paperwork and perform data entry upon completion of each job. -    Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home. -    Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %). Qualifications and Requirements: -    Minimum 1 year experience in a technical role (Appliance repair preferred). -    Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products). -    Experience in the use of tools, and diagnostic test equipment. -    Ability to properly trouble-shoot, diagnose, repair and document product/system issues. -    Valid Driver’s license in good standing. -    Ability to obtain appropriate EPA Certification. -    Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds. #LI-DB1 Recruiting Range $29.25 — $33.75 USD Benefits Offered Full-Time Employees: No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance based Short-Term Incentives (varies by role). Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives. Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. Group Rate Life and Disability Insurance. Benefits Offered Temporary/Contractors: Eligible for the relevant benefit programs offered through our partner agencies. Privacy Notice to California Applicants Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or support@lg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied .

Location: United States, San Mateo, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Role Overview: The Influencer Partnerships Manager is a hands-on activation lead responsible for bringing approved influencer strategies to life across PlayStation's live service portfolio. The role manages assigned creator programs from brief through creator outreach, contracting, content development, launch, and reporting. Working across launches, seasonal updates, content drops, expansions, community moments, and re-engagement beats, this role builds trusted creator relationships and delivers paid and earned activations that provide value to players and support sustained title engagement. In close partnership with the Senior Influencer Planning Manager, this role translates strategy, investment direction, and measurement frameworks into high-quality execution. It also contributes real-time creator, community, and activation learnings back into future planning. What you'll be doing: Campaign Activation & Delivery Execute approved creator plans for assigned live service titles and beats, translating briefs into detailed activation plans, timelines, creator lists, deliverables, production needs, and market coordination. Manage day-to-day delivery across creator outreach, negotiation, contracting, onboarding, briefing, content development, approvals, publishing, and campaign closeout. Coordinate creator access to builds, features, capture opportunities, developer interviews, events, and embargoed information in partnership with studios and relevant approval teams. Creator Relationships & Partner Management Build trusted relationships with gaming creators, talent representatives, and agencies, maintaining a pipeline of established, genre-relevant, emerging, and locally relevant partners. Manage agencies and production partners against agreed deliverables, timelines, assigned budgets, quality standards, creator experience, and performance expectations. Create clear, authentic value exchanges while protecting creator independence and audience trust; ensure deliverables, usage rights, disclosures, and approvals are managed accurately. Cross-Functional & Global / Local Execution Serve as an activation contact for assigned programs, coordinating with Games Marketing, Studios, Community, Social, PR/Communications, Media, Legal, Finance, Procurement, local teams, and external partners. Support local market execution within the global brief, surfacing creator expertise and market needs while maintaining brand, campaign, and governance standards. Optimization, Reporting & Learning Monitor activation performance, audience response, creator participation, and community feedback; recommend tactical adjustments to creator mix, formats, timing, or delivery within the approved strategy and budget. Deliver timely activation reports and post-campaign learnings to Planning, Insights & Analytics, and title stakeholders, clearly surfacing results, risks, issues, and recommended next actions. What we're looking for: 5+ years of experience in influencer or creator partnerships, gaming marketing, social marketing, talent partnerships, or a related field, with hands-on responsibility for campaign delivery. Bachelor's degree in marketing, communications, advertising, business, or a related field; equivalent practical experience considered. Direct experience executing gaming creator programs; experience supporting live service, multiplayer, online, or regularly updated games strongly preferred. Strong understanding of gaming creators, livestream and social platforms, creator content formats, player communities, and the dynamics of paid and earned advocacy. Experience managing creator outreach, negotiations, agreements, content rights, disclosures, deliverables, assigned budgets, and agency or production-partner performance. Experience coordinating with studios or game teams around builds, gameplay capture, embargoes, approvals, developer access, and changing release plans. Strong project management and communication skills, with the ability to manage multiple fast-moving workstreams, maintain detail, and respond calmly as priorities change. Comfort using creator reporting, campaign KPIs, social listening, project-management platforms, and AI-enabled tools to support execution and reporting. Collaborative, solutions-oriented working style and ability to build trust with creators, game teams, cross-functional partners, agencies, and local markets. Ability to collaborate across global teams and time zones, with willingness to travel as business needs require. Genuine passion for PlayStation, games, creators, and live service communities. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $117,900 — $176,900 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

For this position, as the first point of contact for our Wild Pastures customers, this person will provide friendly, accurate, and timely support through email, live chat, and phone. Respond to customer inquiries via email and live chat in a timely and professional manner.

• Управление командой, найм, 1-on-1, развитие и принятие кадровых решений. • Формирование стратегии Performance-тестирования: регресс-контроль, baselines, SLO, анализ клиентской производительности (CPU/GPU, память, рендеринг).

Coordinate defined activities related to global ERP services and service delivery within the scope of the service stabilization project. Analyze service performance KPIs and provide project-specific performance reports.

Задачи: — Работа на первой линии технической поддержки — Мониторинг, анализ и координация поступающих обращений от пользователей — Приём входящих заявок и первичное взаимодействие с разработчиками / DevOps — Взаимодействие со смежными подразделениями — Работа с системой контроля заявок JIRA — Развитие инструментов мониторинга и сопровождения — Отработка триггеров Zabbix — Техническая поддержка внутренних пользователей по всему спектру IT-вопросов — Проведение процедур первичной диагностики проблем — Участие в разборе и устранении инцидентов и аварий — Выполнение интересных технических задач для профессионального развития Требования: — Опыт работы в сфере IT от 2 лет — Опыт работы с Graylog или аналогами, Grafana / Kibana — Знание Linux и уверенная работа в командной строке — Уверенное знание и практический опыт работы с Zabbix — Знание принципов работы протоколов TCP / UDP — Знание систем виртуализации — Опыт работы с IPMI / iDRAC Будет преимуществом: — Высшее, неполное высшее или среднее образование в сфере информационных технологий — Знание MySQL, DNS, Nginx, Proxmox, iptables, Ceph, Exim, VoIP, Grafana — Администрирование Linux-систем на уровне продвинутого пользователя — Умение читать и анализировать системные логи — Знание Ansible на начальном уровне — Знание Winback и умение работать с IIS — Сдержанность, грамотная речь и стрессоустойчивость Компания помогает с релокацией в Сербию. Формат работы — офисный, график 4/4 по 12 часов (дневные и ночные смены).

Задачи: — Формирование продуктовой стратегии и roadmap для нового направления. — Проведение Product Discovery и проверка гипотез. — Развитие пользовательских сценариев, включая поиск, бронирование, оплату и управление заказами. — Оптимизация конверсии и продуктовых метрик. — Проработка интеграций с внешними поставщиками услуг. Требования: — Минимум 6 лет опыта в Product Management. — Опыт запуска и развития продуктов с нуля (0→1). — Опыт работы в B2C Marketplace, TravelTech, Booking, E-commerce или других транзакционных сервисах. — Практический опыт управления воронкой до оплаты и взаимодействия с внешними поставщиками. — Навыки Product Discovery, аналитики и работы с API.

Location: Philippines; South Africa; Ethiopia; Egypt; Morocco; Pakistan About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups and established businesses in SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing, you’ll be placed directly with a client as a core member of their team—giving you real ownership, career progression, and long-term stability. Role Type: Full-time Engagement: Independent Contractor Location: Remote, Job Summary We make complex things simple. In the fast-paced world of property, our mission is to make it easy for people to sell, let, buy, and finance their homes while ensuring no opportunity is missed. As a Business Development Executive, you will be the engine of our growth. You are the first point of contact for homeowners, landlords, and buyers, acting as a curious and organized consultant who uncovers needs and creates seamless pathways to their property goals. If you are a confident communicator who thrives on turning conversations into appointments, this is your opportunity to play a pivotal role in an independent agency’s success. Key Responsibilities Lead Generation: Proactively identify and create opportunities for homeowners looking to sell and landlords looking to let by mining our CRM and following up on past inquiries, expired listings, and new web leads. Appointment Setting: Qualify customer needs and book market appraisals (valuations) for the sales and lettings teams, ensuring calendars are managed efficiently. Finance & Legal Referrals: Identify customers who require mortgage, remortgage, or conveyancing services and, with their consent, introduce them to our specialist partners. Pipeline Management: Track every referral through to the final outcome, ensuring consistent follow-up and high conversion rates. Client Communication: Act as a bridge between the market and our clients by providing prompt, professional feedback to vendors and landlords regarding viewings and market activity. Data Integrity: Maintain meticulous records within our CRM system, logging every call and note to ensure data accuracy and compliance with contact preferences. Campaign Execution: Work closely with the Managing Director to run targeted outreach campaigns and report on weekly activity against KPIs. Requirements Experience in estate agency, lettings, or a dedicated sales development role. A proven track record of referring mortgage or conveyancing leads. Benefits 🌎 Fully remote role with flexible working hours 🚀 Work with high-growth international companies 🎯 Performance-based bonuses and incentives 🧠 Ongoing training, mentorship, and sales development support

Location: Egypt ABOUT THE ROLE Cincom is bringing Level 1 support, hosting support and infrastructure together into one 24/7 Service Operations function, reporting directly to the COO. It covers all of our main product lines, including CPQ, Eloquence, Cincom Smalltalk, Mantis, Supra and Control, along with the customer environments we host and manage and the infrastructure they run on. Today, these areas work differently from one product to the next. Processes, tools and standards vary in many cases, and too much depends on a few people who know a product or a platform inside out. We want one modern, professional operation that runs around the clock and that customers experience the same way, whichever product they use and wherever/however it is deployed. We are looking for someone to build this team and lead it. You will set the operating model, lead the three teams, own escalations through to resolution, and put the tooling, processes and measures in place to run Service Operations as a true 24/7 managed service. You will sit on the COO’s leadership team and take on wider operational responsibility as the function matures. It is a senior leadership role, but you will need to stay close enough to the work to know what good looks like and to step in when it counts. WHY THIS ROLE This is a new function with a direct line to the COO. You will shape it from the start, with real backing to change how we work and a clear mandate to build a professional service that customers value. It is also a role with room to grow: as the function matures, we expect you to take on wider operational responsibility across the business. The role is remote and the location is open. Because Service Operations runs 24/7, you will take part in senior escalation cover for major incidents, and potentially travel occasionally to meet the team and customers. KEY RESPONSIBILITIES Team Leadership & People Management Lead the three teams that report to you, specifically, Level 1 Support, Hosting Support and Infrastructure Management, and build and retain Level 2 knowledge over time. Build out the Level 1 team, starting with a new team being established, and make sure it works hand in hand with our existing product support specialists in the Cincom business. Hire, develop and coach the team, and cross-skill people across products and platforms so we are not reliant on any one person. Set clear objectives, give regular feedback, and build a team that takes ownership of the customer’s problem. Operational Leadership Sit on the COO’s leadership team and contribute to decisions across engineering, delivery and operations. Deputise for the COO on operational matters when needed, and take on wider operational responsibility as the function matures. Own the Service Operations budget, including hosting and infrastructure costs, and help deliver against the business’s cost and efficiency targets. Manage key operational suppliers and contracts, working with the COO and PartnerOne Group procurement and IT where Group agreements apply. Building a 24/7 Service Operations Function Design and run Service Operations as a true 24/7 service, with coverage, rotas and on-call arrangements that match our customer commitments. Build out-of-hours models that make good use of the team, without burning people out. Replace product-by-product ways of working with one consistent model for intake, triage, severity and prioritisation. Bring in modern support practice, including ITIL-aligned incident, problem and change management and knowledge-centred support. Build a proper Managed Services approach for our hosted platforms, working across the Hosting Support and Infrastructure teams and with the Client Success Team for our key accounts. Escalation Management to Level 2 and 3 Own the escalation process from Level 1 into Level 2/3: product engineering teams for product issues, and Services consultants for issues in project deliverables, where necessary. Set clear criteria for when and how issues escalate, so they arrive with the right information, and nothing gets lost in the handover. Track every escalated issue through to resolution, keep customers informed, chase when timescales slip. Review escalation trends with the product heads, push recurring issues back for permanent fixes and inclusion in roadmaps and make sure what we learn is captured in the smart knowledge base. Hosting Support Hold overall accountability for the customer environments Cincom hosts and manages, delivered through the Hosting Support team, and stay engaged with customer hosted deployments and associated metrics. Make sure hosted services meet their commitments on availability, monitoring, backups, patching, disaster recovery and incident response, around the clock, providing a true Managed Service. Turn hosting into a consistent, repeatable managed service that our commercial team can understand and sell with confidence. Infrastructure Lead the Infrastructure team and own the hardware and deployment design for hosted and on-premise customer environments. Software design stays with the product engineering teams. Set infrastructure standards and reference architectures for each product, covering capacity, resilience, security and cost. Plan capacity and sizing with the product and project delivery teams, so customer environments are built right first time. Keep our cloud and infrastructure estate, including Azure and Kubernetes, secure, patched, documented and cost-effective. Tooling, Automation & AI Make Zoho Desk the single platform for support, configured properly and used consistently across every product, with integrations into other Cincom operational platforms as required. Build and maintain a knowledge base (working with Cincom designated AI tools) that customers and the team actually use and expand self-service and automation where it saves everyone effort. Work with our AI team to explore and develop AI-assisted Level 1 support, including local-language support, with validation before answers reach customers. Performance, Reporting & Compliance Set and track SLAs and internal service levels for response and resolution, by severity. Report on ticket trends by product, customer, region, severity and SLA tracked resolution time, alongside hosting availability and infrastructure cost, not just ticket status, and review them monthly with the COO. Lead the response to major incidents, with clear and timely communication to customers following a well-documented process. Make sure support, hosting and infrastructure processes provide the evidence we need for ISO 27001 and SOC 2, and support our obligations to customers in regulated sectors. Requirements WHAT WE'RE LOOKING FOR Essential Experience Experience leading support, hosting or infrastructure operations for enterprise software customers, ideally across more than one product. Experience leading several teams through team leads, at senior management level. A track record of building or reshaping a support or operations function, not only running an existing one. Experience running or building a 24/7 support operation, including on-call and potential follow-the-sun models. Experience managing escalations into engineering teams and holding them to agreed timescales. Experience running SLA-based support for business-critical customer systems. Experience owning an operational budget, including hosting and infrastructure costs. Technical Knowledge Strong grounding in incident, problem and change management (ITIL or equivalent). Solid understanding of hosted and cloud infrastructure, Azure or similar, including monitoring and alerting, high availability, backup and disaster recovery, and management of guaranteed up-time. Familiarity with containerised deployments such as Kubernetes, and with infrastructure-as-code. Comfortable with service desk platforms, reporting and automation. Leadership & Interpersonal Skills Calm and clear with customers and senior colleagues, especially when things go wrong. Uses data to manage performance and to make the case for change. Builds trust across Engineering, Delivery and Client Success, and gets things done without relying on authority. Thinks beyond their own function, and is comfortable representing operations at leadership and Group level. Fluent Business English communication. Desirable Hands-on experience with Zoho Desk or a comparable service desk platform. Experience introducing AI-assisted support, knowledge-centred support or self-service. ITIL 4 certification. Additional languages, particularly French, German, Italian. Experience supporting customers in regulated sectors such as financial services and insurance, and familiarity with ISO 27001 and SOC 2. Experience with cloud cost management or FinOps practices. Benefits Independent Contractor (Contractor is responsible for applicable taxes and statutory obligations, subject to the agreement and local law) Full-time role Availability for occasional short travels Payment in USD Equipment provided by the company Contractor fee range - $3,900–$6,000 USD per month Equal Opportunity Employer PartnerOne is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. AI Use Disclosure During our recruitment process, we may use technology, including AI-assisted tools, to support application review or scheduling. These tools support our recruiting team and do not replace human decision-making. Where required, candidates will receive additional information about the tool and applicable rights. This job posting is for an existing vacancy.

Location: United States (Remote) Workplace: Remote Who We Are Hi, we're DuckDuckGo, the online protection company and remote-first team of 400+ on a mission to raise the standard of trust online. Founded in 2008 and profitable since 2014, annual revenue now exceeds $100m USD and millions use our browser on Mac https://spreadprivacy.com/introducing-duckduckgo-for-mac/, Windows https://spreadprivacy.com/windows-browser-open-beta/, iOS https://spreadprivacy.com/duckduckgo-privacy-browser-ios14/, and Android https://spreadprivacy.com/introducing-app-tracking-protection/, our search engine https://duckduckgo.com/, and the DuckDuckGo subscription https://duckduckgo.com/pro. We also offer private, useful, and optional AI, including Duck.ai https://duck.ai/, which lets you chat privately with ChatGPT, Claude, and other AIs, all in one place.   Partnerships Team The Partnerships team sources, negotiates, and manages external relationships behind DuckDuckGo's products, from AI model and cloud infrastructure providers to distribution, content, and monetization partners. Alongside that work, the team also handles a steady stream of vendor deals for the software, tooling, and service contracts that keeps the company running.   Our Need We are seeking a well-established, independent Procurement Advisor Practice to advise the partnerships team in DuckDuckGo's vendor selection, procurement and negotiations. Our procurement efforts cover a broad set of vendors including collaboration tools, AI services, SaaS, analytics and data tools, developer tooling, and professional services. We are seeking a procurement advisory practice that will provide our team with counsel on needs scoping, vendor identification, vendor conversations, price negotiations strategies and benchmarks, and guidance on proposed terms. DuckDuckGo remains responsible for our internal processes and approvals, and for signing vendor contracts.   Advisory Practice Profile - 10+ years advisory practice in procurement, strategic sourcing, or vendor management, with a focus on software and SaaS. Your practice has provided direction on hundreds of contracts and has deep enough experience to provide clients with guidance on where the leverage usually is. - Your practice has a well-established approach to commercial and contractual details -- including deep experience in providing guidance on order forms, MSAs, and DPAs terms, a time-tested methodology for vendor comparison, and proven track record of working across a client organization including with legal, security, finance, product, engineering. - Your practice has sufficient capacity to advise many small deals in parallel, each with a different internal owner. - Your practice has deep experience in providing deal advisory across a broad set of vendors: collaboration, recruiting, analytics, developer tooling, data and research subscriptions, professional services. - Your practice has a proven track record of building trust quickly with client teams, providing clear client communications, and working asynchronously across multiple time zones in North America and Europe. - Your practice cares about privacy and has experience in navigating data handling and security issues with clients and vendors. - Your practice is an established business: an operating entity or registered sole proprietorship with other current clients, its own professional liability insurance, and client references available on request. - Your practice is located in the US.   Engagement Details We expect the scope of work to cover an estimated 3 to 5 deals per month (estimated approximately 15-20 hours per week) compensated by a fixed rate, with pricing for additional volume set out in the statement of work, starting with an initial six-month term with the option to extend. This is a business-to-business services engagement, not employment. Your practice will deliver advisory services remotely on its own schedule with working sessions scheduled by mutual agreement. Your practice will use its own equipment, tools, and methods. DuckDuckGo will provide the deal information and access to internal deal owners needed for each engagement, and limited system access where a specific deal requires it.   As an independent consultant, your practice is responsible for its own taxes, insurance, and business expenses, and invoices DuckDuckGo monthly under the statement of work.   How to Submit a Proposal Please send a short proposal to bdhiring@duckduckgo.com with the subject line of “Procurement Advisory Services“ covering your practice's background and structure, representative clients and references, your proposed approach and the personnel who would perform the work, and your fee proposal for the scope above.   Nondiscrimination Policy DuckDuckGo evaluates proposals without discrimination on the basis of race, color, ethnicity, caste, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by our policies or federal, state, or local laws.   We want to ensure that our selection process is accessible. If you need reasonable accommodation for any part of the proposal process because of a medical condition or disability, please send an email to bdhiring@duckduckgo.com to let us know the nature of your request.   Please note that: - Your practice will be subject to DuckDuckGo's standard vendor due diligence, including privacy and security review, and must confirm that any personnel assigned to the engagement have passed a background check conducted by your practice. - By submitting a proposal, you confirm that all information submitted is accurate and complete. You further acknowledge that providing false or fraudulent information is cause for rejection of the proposal or immediate termination of the engagement.   DISCLOSURE STATEMENT: USE OF AI IN VENDOR SELECTION As part of our commitment to enhancing our vendor evaluation process, we use artificial intelligence (“AI”) tools to help review and summarize proposals, flag potentially fraudulent submissions, and compare proposals against our evaluation criteria. All final selection decisions are made by DuckDuckGo personnel. Information you submit will be handled in accordance with our privacy policies. If you have questions, contact bdhiring@duckduckgo.com. Thank you for your interest in working with DuckDuckGo!

Location: Annapolis, MD Position Objective: Communicates with patients, medical staff, hospital staff and visitors in a professional manner providing excellent customer service as reflected in AAMCs policies and practices. Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Accurately obtains and processes patient demographic, insurance and medical information for registrations, admissions and financial purposes. CSR will be expected to maintain a 98% accuracy rate, in accordance with Best Practice Standards. Adheres to the compliance policies of the department and organization (i.e. timely arrivals, minimal absences, appropriate attire, readiness for work, adherence to the department working schedule, follows AAMC policies regarding personal electronic devices, and other policies as outlined by the organization). Answers the phone courteously and professionally and as per department guidelines, responds to inquiries, and refers all calls as appropriate. Independently prioritizes CSR workflow (including, but not limited to, workqueue management, patient registrations, insurance verification, and other assigned tasks) to meet deadlines and maximize productivity. Communicates financial responsibilities to patients and collects funds accordingly. Consistently registers patients face-to-face. Assists with the training and orientation of new staff. Maintains knowledge of departmental issues and hospital-wide changes by attending appropriate meetings and in-services and by keeping abreast of all appropriate written and electronic materials provided to the employee. Responsible for the daily monitoring and corrections of the department work queue(s). Participates in team performance reviews. Maintains a thorough understanding of downtime and/or disaster procedures, and effectively demonstrates the ability to perform job functions during such conditions. Educational/Experience Requirements: High school diploma or GED, typing minimum of 20 wpm. Two years of previous registration or insurance experience in a healthcare environment preferred. Excellent communications skills must be demonstrated. Knowledge of medical terminology is desirable. Working knowledge of basic computer skills and web-based applications If serving as a bilingual/multilingual interpreter, certification in Medical Interpretation is required to perform the duties of a qualified interpreter. Required License/Certifications: None Working Conditions, Equipment, Physical Demands: There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens. Physical Demands - The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act. The above job description is an overview of the functions and requirements for this position.  This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary. Pay Range $17.50 — $26 USD Luminis Health Benefits Overview: •    Medical, Dental, and Vision Insurance •    Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year) •    Paid Time Off •    Tuition Assistance Benefits •    Employee Referral Bonus Program •    Paid Holidays, Disability, and Life/AD&D for full-time employees •    Wellness Programs •    Employee Assistance Programs and more *Benefit offerings based on employment status Opt-in for text notifications! Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone. To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time. Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.

Location: Massachusetts Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.  Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.  Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.  Join us and become a part of a company that is shaping the future of technology.  At LG, we strive to make Life Good for Everyone. What we can offer : A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board.  We want our colleagues to grow with our global business.  That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits.  Come join the team! The Opportunity: We are currently seeking the newest innovator to join our dynamic Customer Service team as Field Service Technician (DMST) located in the Franklin, Milford, Foxborough MA metro area. *All candidates must be able to work coverage in the greater Franklin, Milford, Foxborough MA metro and surrounding areas. In this role you will be responsible for delivering an exceptional customer experience while servicing our products in the home. Our full line technicians diagnose and repair all major appliances, TVs and A/C units, manage inventory and perform a number of other administrative tasks on a daily basis. Our technicians are the face of LG and will be expected to represent the company with the professionalism our customers have come to expect. -    Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance. -    Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG. -    Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances. -    Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts. -    Immediately and accurately process paperwork and perform data entry upon completion of each job. -    Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home. -    Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %). Qualifications and Requirements: -    Minimum 1 year experience in a technical role (Appliance repair preferred). -    Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products). -    Experience in the use of tools, and diagnostic test equipment. -    Ability to properly trouble-shoot, diagnose, repair and document product/system issues. -    Valid Driver’s license in good standing. -    Ability to obtain appropriate EPA Certification. -    Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds. #LI-DB1 Recruiting Range $28 — $32.50 USD Benefits Offered Full-Time Employees: No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance based Short-Term Incentives (varies by role). Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives. Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. Group Rate Life and Disability Insurance. Benefits Offered Temporary/Contractors: Eligible for the relevant benefit programs offered through our partner agencies. Privacy Notice to California Applicants Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or support@lg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied .

Location: Argentina Paralegal with a passion for customer service (LegalTech) As a LegalTech company, we operate at the intersection of legal drafting and review, customer communication, and technical support. This is a dynamic, multifaceted role where legal expertise meets technology and client engagement. We're searching for a talented Paralegal who is passionate about customer service, detail-oriented, and confident working in a fast-paced SaaS environment. If you thrive in combining legal precision with problem-solving and direct client interaction, this role offers a unique opportunity to grow and make a real impact. We’ll be accepting applications over the next two months and will appoint the right candidate as soon as we find the perfect fit. Role Description As a Paralegal with a passion for customer service (LegalTech) within the Customer Success team, this role is pivotal in ensuring customers attain their desired outcomes using our product or service. This responsibility is crucial for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality. Key Responsibilities Legal Drafting/Review As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client Customer Service You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly Tech Setup Support Customers will also be required to set up connections between their source code management platform You will support them in this process and make sure everything is administered correctly on our side Sales Support Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service This is done via email and website chat Report Drafting Some of our customers require us to inspect information they provide You draft the reports and send them back to them About the Company Codekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state-of-the-art software escrow solutions that mitigate third-party risks in business operations. As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our app. What We Offer Passionate and fun-loving colleagues Startup mindset with ample opportunities for growth Regular team activities and gatherings Comprehensive onboarding process with a dedicated ramp-up period A supportive team that values open communication and direct feedback A chance to excel in your career and make a difference What We Are Looking For We are seeking a motivated individual ready to embrace this challenge. While extensive legal or technical experience is not expected, familiarity with LegalTech concepts is crucial for success in this role. Prior experience in customer success or similar role is preferred Proficiency in drafting legal documents Exposure to working with diverse companies of varying sizes and industries Additional Requirements Analytical thinking, and a proactive attitude Excellent written English communication skills Proficiency in modern web tools like Google Docs and similar platforms Highly organized with a strong attention to detail Comfortable adapting and multitasking in a fast-paced environment Additional Info Job Location: Remote Join us to shape the future of software escrow! How to Apply To apply, use the Apply button on this listing. In your application, tell us how you would like to fill this position. There are no right answers or expectations. Show us your role in our company’s future and our role in yours, address some of the work we do, and introduce yourself as a colleague. Please note: Applications and follow-ups sent through any other channel, such as our customer website chat, support email or direct messages to team members, won’t be considered. Need an accessibility adjustment to apply? Visit Our Careers Page for how to reach us.

Location: Colombia Paralegal with a talent for customer service (LegalTech) As a LegalTech company, we operate at the intersection of legal drafting and review, customer communication, and technical support. This is a dynamic, multifaceted role where legal expertise meets technology and client engagement. We're searching for a talented Paralegal with a genuine passion for customer service - someone who is detail-oriented, proactive, and eager to excel in a fast-paced SaaS environment. If you enjoy combining legal precision with problem-solving and client interaction, this could be the perfect opportunity for you. We’ll be accepting applications over the next two months and will appoint the right candidate as soon as we find the ideal fit. Role Description As a Paralegal with a talent for customer service within the Customer Success team, this role is crucial in ensuring customers attain their desired outcomes using our product or service. This responsibility is pivotal for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality. Key Responsibilities Legal Drafting/Review As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client Customer Service You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly Tech Setup Support Customers will also be required to set up connections between their source code management platform You will support them in this process and make sure everything is administered correctly on our side Sales Support Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service This is done via email and website chat Report Drafting Some of our customers require us to inspect information they provide You draft the reports and send them back to them About the Company Codekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state-of-the-art software escrow solutions that mitigate third-party risks in business operations. As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our app. What We Offer Passionate and fun-loving colleagues Startup mindset with ample opportunities for growth Regular team activities and gatherings Comprehensive onboarding process with a dedicated ramp-up period A supportive team that values open communication and direct feedback A chance to excel in your career and make a difference What We Are Looking For We are seeking a motivated individual ready to embrace this challenge. While extensive legal or technical experience is not expected, familiarity with LegalTech concepts is crucial for success in this role. Prior experience in customer success or similar role is preferred Proficiency in drafting legal documents Exposure to working with diverse companies of varying sizes and industries Additional Requirements Analytical thinking, and a proactive attitude Excellent written English communication skills Proficiency in modern web tools like Google Docs and similar platforms Highly organized with a strong attention to detail Comfortable adapting and multitasking in a fast-paced environment Additional Info Job Location: Remote Join us to shape the future of software escrow! How to Apply To apply, use the Apply button on this listing. In your application, tell us how you would like to fill this position. There are no right answers or expectations. Show us your role in our company’s future and our role in yours, address some of the work we do, and introduce yourself as a colleague. Please note: Applications and follow-ups sent through any other channel, such as our customer website chat, support email or direct messages to team members, won’t be considered. Need an accessibility adjustment to apply? Visit Our Careers Page for how to reach us.

The Customer Service Officer serves as one of the key representatives of the brand, working closely with multiple internal teams to assist customers by addressing inquiries, resolving concerns, and providing timely support across various communication channels.

Answer incoming customer calls during peak times when the Australian team is busy. Respond to customer emails and support tickets within the help desk.