Location: Dubai, United Arab Emirates
PipeCare Group
of companies has been helping the customers ensure the integrity of their pipeline and facility assets for over 20 years. PipeCare Group is looking for an experienced
Executive Personal Assistant
to provide executive and business support to the Chairman.
Job Description:
Reporting directly to the Chairman, the Executive Personal Assistant provides executive and administrative support while taking an active role in coordinating the Chairman’s business activities. The role requires managing multiple priorities, coordinating directly with management and external parties, following up on the Chairman’s instructions and deadlines, and taking ownership of assigned matters through to completion.
If you are a professional who thinks ahead, understands quickly, takes initiative, and knows how to get things done, this is the right role for you. This position will suit an energetic, responsible, and resourceful professional who enjoys a varied role, works confidently and independently, and takes real ownership of their work.
Roles and Responsibilities
• Manage and organize the Chairman’s calendar, appointments, priorities, and schedule.
• Organize complex international travel, including flights, accommodation, transportation, itineraries, meetings, and required travel documentation.
• Prepare meeting agendas, presentations, reports, correspondence, briefing materials, and supporting documentation.
• Manage incoming communications and requests addressed to the Chairman, identify priorities, obtain necessary information, and coordinate the appropriate action or response.
• Track the Chairman’s instructions, commitments, action points, and deadlines, and follow up with responsible parties to ensure timely execution.
• Coordinate with senior management and internal departments on matters requiring the Chairman’s attention or involvement.
• Communicate with external stakeholders, including Board members, clients, business partners, advisers, and other senior-level contacts.
• Draft, edit, and format executive correspondence, emails, presentations, reports, and other business communications.
• Maintain the Chairman’s contacts, records, documents, and relevant business information.
• Organize executive meetings and business visits, ensuring the necessary arrangements are in place.
• Handle sensitive and confidential business matters with professional discretion.
• Support special assignments from the Chairman and coordinate their execution.
Qualification Requirements:
• Excellent written and spoken English, with strong business writing and communication skills.
• Strong organizational and time-management skills with excellent attention to detail.
• Ability to effectively use
AI tools and task management systems
to organize work, manage priorities, track progress, and achieve assigned goals.
• Sound judgement and the ability to identify priorities and respond effectively to changing requirements.
• Confident and professional communication skills when dealing with senior management and external stakeholders.
• Proactive and solution-oriented approach, with the ability to anticipate requirements and address issues effectively.
• Ability to perform effectively in a fast-paced, demanding, and international business environment.
Education and Experience Requirements
• Bachelor’s degree is required;
Master’s degree or relevant postgraduate qualification will be considered a strong advantage.
• Minimum of 5 years of relevant experience supporting a Chairman, CEO, C-level executive, business owner, or other senior executive.
• Experience within an international, engineering, industrial, or project-driven organization will be considered an advantage.
• Advanced proficiency in Microsoft Outlook, Word, Excel, PowerPoint, Teams, and Adobe Acrobat.
• Proven experience organizing complex international travel and executive-level meetings.
• Flexibility to work outside standard business hours when required by executive schedules, international operations, travel, or urgent business matters.
Location: Uttar Pradesh, Noida, India
PIPECARE Group
is looking for an experienced
Chief Accountant - India & Far East
based in
Noida.
By providing technology and service focused solutions to the international arena of the oil and gas industry, the PIPECARE Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 25 years.
Core responsibilities
P&L ownership and reporting
P&L ownership.
Own the India & Far East P&L number and report it to the Head of Finance on the Group calendar, independent of the regional General Manager.
Close.
Lead the monthly, quarterly and year-end close, delivering entity financial packs to the Group reporting calendar.
Reporting and MIS.
Prepare the region's Balance Sheet, Income Statement, Cash Flow and Statement of Equity, and the monthly MIS pack for the Head of Finance and Group CFO.
One version of the truth.
Act as an independent source of financial truth, cross-checking with the wider finance function and the Commercial Control Centre.
Books, controls and compliance
General ledger.
Maintain the general ledger and balance sheet for all entities in scope, with every account reconciled and substantiated.
Internal controls.
Maintain financial policies and the internal control framework and enforce segregation of duties across creation, review and approval.
India statutory and tax.
Own GST, TDS/TCS, corporate income tax, tax audit, transfer-pricing filings and MCA / ROC filings under the Companies Act and support the pending India entity merger.
Regional compliance.
Monitor Far East compliance with the Group tax advisors and oversee the Americas compliance delivered by the US-qualified Senior Accountant; raise a monthly compliance report.
Audit.
Support the annual statutory and Group audits, resolving auditor queries with tax advisors and banks.
Payments, AP and AR
AP and AR ledgers.
Hold the accounts payable and receivable ledgers within Finance for the region, overseeing invoicing, collections follow-up and head-office payment controls.
Payment creation.
Create the region's payments from the approved payment calendar and budget; Treasury arranges the funds and executes.
Payroll.
Oversee regional payroll, including leave salary, gratuity and final settlements, reviewing HR's payroll before disbursement.
Banking and guarantees.
Review bank guarantees, letters of credit and banking documents before submission, within the Group Bank Guarantee Procedure.
Assets, ERP and team
Fixed assets and inventory.
Maintain the fixed asset register with correct capitalization and depreciation and verify physical inventory against the books, investigating variances.
Project Haya (Odoo).
Co-own the finance design, testing, migration and go-live readiness for Odoo in the region, then run the close in Odoo and drive automation of accounting workflows.
Intercompany.
Own intercompany reconciliations and cross-charges in line with the Group transfer-pricing policies, keeping the chart of accounts consistent across the five units.
Team.
Supervise, mentor and develop the 2 India-based reportees, setting workflows and reviewing outputs.
Requirements
Education.
Chartered Accountant (ICAI) preferred; ACCA, CPA, CMA or equivalent also considered. An oil & gas, EPC or projects background is a strong advantage.
Experience.
At least 10 years in accounting, including time as a Chief Accountant, in a multi-entity or multi-country group, with a demonstrated record of owning a full accounting cycle and a regional P&L, not supporting one.
Technical depth.
Strong command of the monthly close, IFRS reporting, and India statutory and tax (GST, TDS, income tax, transfer pricing, Companies Act / ROC). Familiarity with Far East reporting; the ability to supervise a US-qualified accountant delivering the Americas is an advantage.
Systems.
Strong ERP and Excel skills. Odoo experience or an appetite to work through a new ERP implementation, is a distinct advantage.
Leadership readiness.
Ready to own a regional P&L and lead a small team to a disciplined, timely reporting standard.
Essential Skills
Accurate and disciplined, with the judgement to get details and timing right every time.
Trustworthy with controls and mandates, and comfortable enforcing segregation of duties.
Organized and calm under deadline pressure across multiple entities and currencies.
Clear and professional in English, with auditors, banks and stakeholders alike.
Proactive and commercially sharp, the kind of person who brings the Head of Finance the solution, not just the problem.
Location: United Arab Emirates
PipeCare Group
is looking for an experienced Project Manager to oversee in line inspection projects. By providing technology and service focused solutions to the international arena of the oil and gas industry, the PipeCare Group of companies has been helping the customers ensure the integrity of their pipeline and facility assets for over 20 years.
The general role for Project Manager includes managing the PipeCare operational projects in Middle East. PipeCare operational projects involve (but not limited) the mobilization of the resource to the Oil & Gas fields, servicing the Oil & Gas pipelines, arranging field surveys and field verifications, demobilization of equipment upon completion and Reporting. The candidate will lead a project team, producing, executing and controlling the project budget. The Project Manager is responsible to deliver the project in accordance with the contractual Scope of Work, on time, on budget and achieve customer satisfaction.
Key Responsibilities & Authorities
Contract review;
Planning and coordination of activities;
Ensuring all project related info is entered in ERP;
Plan internal and external KOM;
Place all necessary requests and check with RM on resource;
Review assigned budget from sales;
Request site assessment;
Request RM, TM, Log(supply chain) & DA for their services and agree on dates (Handshake);
Request Task to RM;
Request Task to TM;
Request Task to LOG;
Request Task to DA;
Create Purchase requisitions when required;
Job Safety Analysis;
Have a briefing meeting with relevant parties when required internally;
Obtain written approvals from customers prior to run & have focal point identified from customer side prior to mobilization;
Communicate regularly with the field teams;
Realization of field activities;
Demobilization activities;
Payment milestones /Invoicing;
Follow up on Invoice approvals;
Responsible for upselling and cross selling;
Ensure tool/MP rent is paid on time;
Prepare and participate in commercial project review meeting
Requirements
Skills/Experience:
• Bachelor’s Degree in Engineering (Mechanical or relevant).
• Valid PMP certificate (is a must).
• Min 5 years of operation planning experience in the role of Project Manager with prior exposure to the UAE and ADNOC
• Experience in Oil and Gas sector or EPC contracting, preferably with ILI exposure
• Computer skills in Microsoft Office and PM software at an intermediate level.
• Fluency in English.
• Ability to travel extensively.
Accountability
• Timely Project execution
• Project Manpower control
• Safety in all places to be ensured at site
• Timely reports submission
Location: Cairo, Egypt
PIPECARE Group
is looking for an experienced
Pipeline Integrity Engineer
to join our team .
By providing technology and service focused solutions to the international arena of the oil and gas industry, the PipeCare Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 20 years.
Industry/sector:
Oil & Gas / In Line Inspection services.
Pipeline Integrity Engineer
is responsible for performing comprehensive Fitness-for-Service assessment studies on client’s pipelines using API 579 and other international standards.
Key Responsibilities & Authorities
Perform FFP evaluations of clients’ assets based on Level 1 & 2 assessments of damage mechanisms.
Performing RSTRENG calculations per clients’ requirements.
Perform Abaqus simulation models for corroded components.
Integrate inspection data into Abaqus simulation and perform analysis for degraded components.
Evaluate repair options and make recommendations to clients.
Team leadership and collaboration
Develop training material related to Pipeline Integrity.
Lead, mentor, and train a team of Integrity Engineers within the corporation, ensuring their skills are up-to-date and that they are consistently applying high-quality standards.
Act as the primary subject matter expert (SME) on Integrity Engineering during internal and external audits.
Liaise with clients, project managers, and integrity engineers to understand project requirements and provide data-driven insights to support decision-making.
Communicate complex findings and data-driven narratives to senior management and other non-technical stakeholders.
Skills/Experience
Minimum of Bachelor’s Degree in Mechanical Engineering.
3 -5 years’ experience in Pipeline integrity in the Oil and Gas industry.
Experience in API 579, ASME codes, Abaqus.
Strong professional command of written and spoken English in addition to communication skills is a must.
Location: Suez, Egypt
Pipe Care Group
of companies has been helping customers ensure the integrity of their pipeline and facility assets for over 20 years.
Pipe Care Group is looking for an experienced
Electronics Technician
who work with engineering - recommend changes in design and manufacturing procedures and to identify the source of the technical problem and suggest solution.
Key Responsibilities & Authorities
To follow written and/or verbal instructions assemble products to schematics and/or design specifications using a variety of Testing equipment, hand tools including some precision soldering techniques
To test, troubleshoot and repair completed products and field returns as required.
To assemble experimental circuitry or complete prototype model according to design, engineering instructions, technical manuals, and knowledge of electronic systems and components
To operate drills, or other machine tools to fabricate parts, such as coils or other electronics section’s related parts
To enter daily report in to ERP
Mold Crab, Flap, Connectors, etc.
Maintain work areas in a neat and tidy manner in line with HSE standards,
To conduct pressure testing
Soldering and Preparation of External and Internal Electronics
Winding of Coils, Preparation of Tool Accessories
Testing of soft wares and hardware
Molding using MS1000
Pressure test of External Electronics and Containers
Final Check on Tools
Calibration of Tools
Testing of incoming PCBs
Preparation for R&D and Internal Projects.
Skills/Experience:
Bachelor’s degree in Electronics Engineering, or a related field
Minimum 3-5 years of work experience
3Basic knowledge and experience in electronic instrumentation and measurements
Attention to detail, quality focus
Good experience of soldering, calibration and testing on electronic PCBs & equipment
Stress resistant
Good verbal communication skills (in English – desirable)
Creative, critical and curious.
Location: Dammam, Saudi Arabia
PIPECARE Group
is looking for an experienced
Project Engineer
to join our team in
Dammam, Saudi Arabia.
By providing technology and service focused solutions to the international arena of the oil and gas industry, the PipeCare Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 20 years.
Industry/sector:
Oil & Gas / In Line Inspection services.
Project Engineer
is responsible for
planing, coordinating, and supporting the safe and effective execution of pipeline pigging and inline inspection (ILI) projects from project handover through close-out. The role reviews technical and client requirements, prepares execution documentation, coordinates resources and third-party services, monitors schedule and cost performance, supports field operations and troubleshooting, and ensures that project records and deliverables comply with PIPECARE QHSE requirements and applicable client standards
.
Key Responsibilities & Authorities
Plan and coordinate pipeline pigging and inline inspection (ILI) activities from project handover through completion.
Review project scope, technical specifications, drawings, and client requirements to confirm execution readiness.
Prepare project execution plans, method statements, risk assessments, procedures, and other required technical documentation.
Coordinate with Operations, Tool Management, Logistics, HSE, Data Analysis, Procurement, and other internal departments.
Monitor project schedules, mobilization activities, resource allocation, and readiness milestones.
Support site execution activities, including launching, receiving, cleaning, gauging, calibration, and inspection runs.
Ensure pigging tools, inspection tools, ancillary equipment, and consumables are prepared in accordance with project requirements.
Coordinate third-party services, including nitrogen pumping, compressors, pipeline cleaning services, cranes, and temporary facilities.
Attend project kick-off meetings with the Project Manager, technical meetings, and client discussions, and follow up on agreed actions.
Prepare daily progress reports, operational reports, technical reports, and project correspondence.
Monitor project costs, approved budgets, material usage, and cost variances, and promptly escalate exceptions.
Ensure compliance with PIPECARE QHSE standards, approved risk controls, and client safety requirements throughout project preparation and execution.
Assist in troubleshooting operational issues, including stuck tools, tool speed control, communication failures, and launcher or receiver limitations.
Coordinate with Data Analysis teams for secure inspection data transfer, data quality requirements, and reporting deliverables.
Maintain complete project records, lessons learned, technical correspondence, approvals, and close-out documentation.
Requirements
Bachelor’s degree in Mechanical Engineering or another relevant engineering discipline.
Minimum two years of relevant experience in project engineering, operations planning, pipeline services, oil and gas, or EPC contracting.
Knowledge of pipeline pigging and inline inspection operations, associated equipment, project documentation, and field execution requirements.
Experience with ADNOC Onshore and/or ADNOC Offshore projects is preferred, particularly knowledge of documentation and submission requirements in accordance with their standards.
Intermediate proficiency in Microsoft Word, Excel, Outlook, and project reporting tools.
Fluent written and spoken English; knowledge of the principal language of the assigned territory is an advantage.
Ability and willingness to travel extensively and support site activities as required.
Accountable for the timely, safe, technically compliant, and cost-effective preparation and execution support of assigned projects within the approved scope, schedule, and budget.
Location: Amman, Jordan
PIPECARE Group
is looking for an experienced
Project Manager
to oversee in line inspection projects
for our Middle East operations, based in
Jordan
.
By providing technology and service focused solutions to the international arena of the oil and gas industry, the PIPECARE Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 25 years.
Industry / sector:
Oil & Gas / In Line Inspection services.
Position Summary
The
Project Manager
is responsible for the overall planning, execution, monitoring, control, and successful completion of EPC and Oil & Gas service projects. The role ensures projects are delivered safely, on schedule, within budget, and in compliance with contractual, technical, quality, and regulatory requirements while maintaining strong client relationships and achieving financial objectives
.
Key Responsibilities
Project Planning & Execution
Lead the end-to-end management of EPC and Oil & Gas service projects.
Develop project execution plans, schedules, resource plans, and budgets.
Define project objectives, scope, deliverables, and milestones.
Ensure effective project mobilization and execution in accordance with client and company requirements.
Monitor project progress and implement corrective actions when required.
Ensure project completion within approved cost, schedule, and quality targets.
Client & Stakeholder Management
Serve as the primary point of contact for clients throughout project execution.
Build and maintain strong relationships with customers, consultants, contractors, and stakeholders.
Conduct project review meetings and provide regular progress updates.
Manage client expectations and address project-related issues proactively.
Support business development teams during proposal preparation and project handover phases.
Commercial & Financial Management
Monitor project budgets, costs, revenues, and profitability.
Review contracts, purchase orders, and change orders.
Manage project invoicing, payment follow-up, and cash flow forecasting.
Identify opportunities for margin improvement and cost optimization.
Prepare monthly project financial reports and forecasts.
Evaluate and manage contractual risks and claims
.
Risk Management
Identify project risks and develop mitigation strategies.
Maintain project risk registers and contingency plans.
Proactively manage technical, commercial, operational, and HSE risks.
Escalate critical project risks to senior management when necessary.
Engineering & Technical Coordination
Coordinate activities among engineering, procurement, construction, inspection, commissioning, and operations teams.
Ensure technical deliverables meet contractual requirements and industry standards.
Review engineering submissions, project documentation, and technical reports.
Support resolution of technical challenges during project execution.
Ensure compliance with applicable codes, standards, and client specifications.
Procurement & Subcontractor Management
Coordinate procurement activities to ensure timely delivery of materials and equipment.
Evaluate subcontractor performance and contract compliance.
Monitor vendor and subcontractor schedules and deliverables.
Ensure procurement activities support overall project milestones.
HSE (Health, Safety & Environment) Management
Promote a strong safety culture across all project activities.
Ensure full compliance with client, company, and regulatory HSE requirements.
Participate in HSE reviews, audits, and incident investigations.
Ensure project teams adhere to all safety procedures and environmental standards.
Achieve project safety objectives with zero lost-time incidents whenever possible.
Quality Management
Ensure project activities comply with applicable QA/QC standards.
Monitor project quality performance and initiate corrective actions where required.
Support audits, inspections, and quality reviews.
Ensure compliance with ISO standards, project specifications, and customer requirements.
Team Leadership & Resource Management
Lead multidisciplinary project teams across engineering, procurement, field operations, HSE, and quality functions.
Allocate resources effectively to achieve project objectives.
Mentor and develop project team members.
Conduct performance evaluations and provide coaching where necessary.
Foster a collaborative and results-driven work environment.
Reporting & Governance
Prepare and present project status reports to management and clients.
Track KPI performance and project milestones.
Maintain project documentation and records.
Ensure compliance with corporate governance and reporting requirements.
Conduct lessons-learned reviews at project completion.
Qualifications
Education
Bachelor's Degree in Engineering (Mechanical, Industrial, Petroleum, or related discipline).
Master's Degree in Project Management or Business Administration is an advantage.
Professional Certifications (Preferred)
PMP (Project Management Professional)
PRINCE2
PMI-SP
Certified EPC Project Management Certifications
NEBOSH / IOSH (preferred for HSE awareness)
Experience
Senior Project Manager
10-15+ years of experience in Oil & Gas, EPC, Pipeline, Facility Construction, Industrial Projects, or Energy Services.
Last 3 to 5 years in hands on management of EPC or Oil & Gas projects.
Project Manager
7-10 years of relevant project management experience.
Proven track record managing multidiscipline projects from award to close-out.
Technical Competencies
Project Planning & Scheduling (Primavera P6, MS Project, Odoo).
EPC Project Management.
Contract Management (FIDIC preferred).
Cost Control & Budget Management.
Procurement & Supply Chain Coordination.
Risk Management.
Change Management.
Claims Management.
Engineering Coordination.
Commissioning & Start-Up Management.
HSE Management.
Quality Assurance & Quality Control.
Project Reporting & KPI Management.
Leadership Competencies
Strategic Thinking.
Commercial Awareness.
Decision Making.
Client Relationship Management.
Negotiation Skills.
People Leadership.
Problem Solving.
Conflict Resolution.
Communication & Presentation Skills.
Time Management.
Results Orientation.
Key Performance Indicators (KPIs)
Project Performance
Project completion within schedule.
Budget adherence.
Gross margin achievement.
Timely Invoicing and Collection .
Client satisfaction score.
Operational Performance
Resource utilization.
First Run Success Rate .
Schedule variance (SV).
Cost variance (CV).
Project cash flow achievement.
HSE Performance
Lost Time Injury Frequency Rate (LTIFR).
Total Recordable Incident Rate (TRIR).
Safety audit compliance.
HSE training compliance.
Quality Performance
Non-conformance reports (NCRs).
Rework percentage.
On-time project deliverables.
Client acceptance rate.
Success Profile
The successful Project Manager will consistently deliver In line inspection projects safely, on time, within budget, and to the highest quality standards while maintaining strong customer relationships, maximizing project profitability, and ensuring full compliance with contractual and regulatory requirements.
Location: Dammam, Saudi Arabia
PIPECARE Group
is looking for an experienced
Project Manager
to oversee in line inspection projects
for our Middle East operations, based in
Damam, KSA
.
By providing technology and service focused solutions to the international arena of the oil and gas industry, the PIPECARE Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 25 years.
Industry / sector:
Oil & Gas / In Line Inspection services.
Position Summary
The
Project Manager
is responsible for the overall planning, execution, monitoring, control, and successful completion of EPC and Oil & Gas service projects. The role ensures projects are delivered safely, on schedule, within budget, and in compliance with contractual, technical, quality, and regulatory requirements while maintaining strong client relationships and achieving financial objectives
.
Key Responsibilities
Project Planning & Execution
Lead the end-to-end management of EPC and Oil & Gas service projects.
Develop project execution plans, schedules, resource plans, and budgets.
Define project objectives, scope, deliverables, and milestones.
Ensure effective project mobilization and execution in accordance with client and company requirements.
Monitor project progress and implement corrective actions when required.
Ensure project completion within approved cost, schedule, and quality targets.
Client & Stakeholder Management
Serve as the primary point of contact for clients throughout project execution.
Build and maintain strong relationships with customers, consultants, contractors, and stakeholders.
Conduct project review meetings and provide regular progress updates.
Manage client expectations and address project-related issues proactively.
Support business development teams during proposal preparation and project handover phases.
Commercial & Financial Management
Monitor project budgets, costs, revenues, and profitability.
Review contracts, purchase orders, and change orders.
Manage project invoicing, payment follow-up, and cash flow forecasting.
Identify opportunities for margin improvement and cost optimization.
Prepare monthly project financial reports and forecasts.
Evaluate and manage contractual risks and claims
.
Risk Management
Identify project risks and develop mitigation strategies.
Maintain project risk registers and contingency plans.
Proactively manage technical, commercial, operational, and HSE risks.
Escalate critical project risks to senior management when necessary.
Engineering & Technical Coordination
Coordinate activities among engineering, procurement, construction, inspection, commissioning, and operations teams.
Ensure technical deliverables meet contractual requirements and industry standards.
Review engineering submissions, project documentation, and technical reports.
Support resolution of technical challenges during project execution.
Ensure compliance with applicable codes, standards, and client specifications.
Procurement & Subcontractor Management
Coordinate procurement activities to ensure timely delivery of materials and equipment.
Evaluate subcontractor performance and contract compliance.
Monitor vendor and subcontractor schedules and deliverables.
Ensure procurement activities support overall project milestones.
HSE (Health, Safety & Environment) Management
Promote a strong safety culture across all project activities.
Ensure full compliance with client, company, and regulatory HSE requirements.
Participate in HSE reviews, audits, and incident investigations.
Ensure project teams adhere to all safety procedures and environmental standards.
Achieve project safety objectives with zero lost-time incidents whenever possible.
Quality Management
Ensure project activities comply with applicable QA/QC standards.
Monitor project quality performance and initiate corrective actions where required.
Support audits, inspections, and quality reviews.
Ensure compliance with ISO standards, project specifications, and customer requirements.
Team Leadership & Resource Management
Lead multidisciplinary project teams across engineering, procurement, field operations, HSE, and quality functions.
Allocate resources effectively to achieve project objectives.
Mentor and develop project team members.
Conduct performance evaluations and provide coaching where necessary.
Foster a collaborative and results-driven work environment.
Reporting & Governance
Prepare and present project status reports to management and clients.
Track KPI performance and project milestones.
Maintain project documentation and records.
Ensure compliance with corporate governance and reporting requirements.
Conduct lessons-learned reviews at project completion.
Qualifications
Education
Bachelor's Degree in Engineering (Mechanical, Industrial, Petroleum, or related discipline).
Master's Degree in Project Management or Business Administration is an advantage.
Professional Certifications (Preferred)
PMP (Project Management Professional)
PRINCE2
PMI-SP
Certified EPC Project Management Certifications
NEBOSH / IOSH (preferred for HSE awareness)
Experience
Senior Project Manager
10-15+ years of experience in Oil & Gas, EPC, Pipeline, Facility Construction, Industrial Projects, or Energy Services.
Last 3 to 5 years in hands on management of EPC or Oil & Gas projects.
Project Manager
7-10 years of relevant project management experience.
Proven track record managing multidiscipline projects from award to close-out.
Technical Competencies
Project Planning & Scheduling (Primavera P6, MS Project, Odoo).
EPC Project Management.
Contract Management (FIDIC preferred).
Cost Control & Budget Management.
Procurement & Supply Chain Coordination.
Risk Management.
Change Management.
Claims Management.
Engineering Coordination.
Commissioning & Start-Up Management.
HSE Management.
Quality Assurance & Quality Control.
Project Reporting & KPI Management.
Leadership Competencies
Strategic Thinking.
Commercial Awareness.
Decision Making.
Client Relationship Management.
Negotiation Skills.
People Leadership.
Problem Solving.
Conflict Resolution.
Communication & Presentation Skills.
Time Management.
Results Orientation.
Key Performance Indicators (KPIs)
Project Performance
Project completion within schedule.
Budget adherence.
Gross margin achievement.
Timely Invoicing and Collection .
Client satisfaction score.
Operational Performance
Resource utilization.
First Run Success Rate .
Schedule variance (SV).
Cost variance (CV).
Project cash flow achievement.
HSE Performance
Lost Time Injury Frequency Rate (LTIFR).
Total Recordable Incident Rate (TRIR).
Safety audit compliance.
HSE training compliance.
Quality Performance
Non-conformance reports (NCRs).
Rework percentage.
On-time project deliverables.
Client acceptance rate.
Success Profile
The successful Project Manager will consistently deliver In line inspection projects safely, on time, within budget, and to the highest quality standards while maintaining strong customer relationships, maximizing project profitability, and ensuring full compliance with contractual and regulatory requirements.
Location: Dammam, Saudi Arabia
PIPECARE Group
is looking for an experienced
Rigger Level 1
to join our team in
Dammam, Saudi Arabia.
By providing technology and service focused solutions to the international arena of the oil and gas industry, the PipeCare Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 25 years.
Industry/sector:
Oil & Gas / In Line Inspection services.
Rigger Level 1
is responsible for planning, supervising, and executing all rigging and lifting activities safely and efficiently. The role ensures that lifting operations are carried out in compliance with company procedures, client requirements, and applicable safety standards.
Key Responsibilities & Authorities
Perform and supervise all rigging and lifting activities in accordance with approved lifting plans and safety procedures.
Inspect slings, shackles, hooks, chains, wire ropes, spreader beams, and other lifting equipment before use.
Ensure all lifting gear is properly certified, tagged, and fit for purpose.
Determine load weights, center of gravity, and suitable lifting points before lifting operations.
Coordinate with crane operators, supervisors, and lifting teams to ensure safe execution of lifting activities.
Direct crane movements using approved hand signals and communication methods.
Ensure loads are properly secured, balanced, and controlled during lifting operations.
Conduct pre-lift inspections and participate in toolbox talks and risk assessments.
Monitor lifting operations and stop any activity that presents a safety risk.
Report damaged or defective lifting equipment and remove it from service.
Maintain lifting equipment records and inspection logs.
Assist in loading, unloading, positioning, and installation of equipment and materials.
Guide and mentor junior riggers.
Report incidents, near misses, unsafe conditions, and operational issues to the supervisor.
Following team leader instruction all the time during the activities.
Need to submit all lifting plans prior to each activity.
Always available to meet the Client schedule.
Train other employees when and as required by other team members as per Management.
Always notify the line manager for sick leave or annual vacation.
Need to attend multiple activities in given single day.
Requirements
High School Diploma or equivalent.
Valid Saudi Aramco Rigger Level 1 certification.
Minimum 5 years of experience in rigging and critical lifting operations.
Knowledge of lifting equipment, rigging techniques, and load calculations.
Ability to read and interpret lifting plans and rigging drawings.
Good communication skills in English.
Strong understanding of HSE requirements and lifting regulations.
Saudi Aramco work experience.
Work experience in Hydrocarbon facilities.
Must have valid Driving License of KSA.
Location: Houston, TX, United States
Position Summary
The Electronics Technician - ILI Systems & Equipment owns the full lifecycle of PIPECARE Western Hemisphere’s electronics assets - bench-level preparation, testing, calibration, repair, and reliability support across the region’s inspection technologies (Caliper, MFL, UTWM/UTCD, and EMAT), the tracking and locating equipment that supports every mobilization (AGM units, toolmounted transmitters, and pig locators) - together with management of the electronics store, tool inventory, consumables, and the component requisitioning that ties it all together.
Given the size of WH’s tool fleet and its annual tool-prep volume, this is designed and resourced as a single-incumbent role covering both functions. It shall be noted that PIPECARE has subsidiaries around the world and, although the Electronics Technician reports to the Shop Supervisor, the responsibility of the Electronics Technician is to ensure that all tasks related to the Western Hemisphere are executed according to the plan, corporate standards, and policy approved by the Corporate Office.
Job Functions, Responsibilities & Authorities
A. Tool Preparation, Testing & Calibration
• Follow approved written instructions, schematics, and design specifications to assemble and prepare Caliper, MFL, UTWM/UTCD, and EMAT tools, using test equipment, hand tools, and precision soldering techniques.
• Perform electronic assembly, soldering, rework, and inspection in accordance with approved workmanship procedures, ESD-control requirements, and applicable IPC standards.
• Perform bench and pull-rig/test-loop calibration of sensors, magnetizers, transducers, odometer wheels, and IMUs against reference standards ahead of every mobilization, in accordance with approved procedures and calibration requirements.
• Execute dry-run and pull-test acceptance procedures; a tool is not released until every acceptance criterion is met and signed off.
• Conduct pressure testing of external electronics and containers.
• Perform final check, calibration, and sign-off on tools prior to mobilization.
• Assemble experimental circuitry or prototype builds per engineering instructions for R&D and internal projects.
B. Battery & Power Systems
• Build, test, and capacity-verify battery packs against run-duration requirements, with margin for delays
• Rebuild, rewire, and replace battery packs and individual cells only in accordance with approved procedures, applicable safety requirements, and authorized competency limits.
• Monitor pack health and flag batteries approaching end-of-life before they cause a field failure.
• Ensure battery packs are handled, packaged, labeled, and documented correctly for every shipment, domestic and cross-border, in accordance with applicable DOT/IATA lithiumbattery transportation requirements and company procedures.
C. Tracking & Locating Equipment (AGM, Transmitters & Pig Locators)
• Prepare, install, and battery-test tool-mounted tracking transmitters (electromagnetic, acoustic, or magnetic) ahead of every mobilization, confirming signal strength and battery life cover the full expected run duration.
• Maintain and pre-run test Above Ground Marker (AGM) units: battery and solar power systems, antenna and geophone accessories, GPS time synchronization, and onboard data storage.
• Maintain and battery-test handheld and vehicle-mounted pig locators/receivers used by field crews to track tool progress and pinpoint a stopped or stuck tool.
Maintain pig signallers and passing indicators at launch, receive, and key trap locations, including mechanical trigger, battery, and alarm function checks.
• Retrieve and back up AGM passage data after each run and provide it promptly to the Data Analysis team in the required format for odometer/IMU correlation.
• Troubleshoot and repair faulty tracking equipment returned from the field; hold any unit that fails pre-run acceptance out of service until repaired and re-tested.
• Maintain a dedicated inventory of spare transmitters, AGM units, locators, batteries,and antennas sized to WH’s mobilization schedule, so a failed unit never delays a launch.
D. Repair, Troubleshooting & Continuous Improvement
• Test, troubleshoot, and repair completed tools, field returns, and incoming PCBs in accordance with approved procedures and electronic workmanship requirements.
• Perform component-level fault diagnosis using multimeter, oscilloscope, and related diagnostic equipment
• Operate drills and other machine tools to fabricate or repair tool components (flaps, connectors, etc.)
• Lead or support root-cause analysis on any tool that underperforms or fails in the field, and close out the resulting corrective actions.
• Proactively propose improvements to tool-prep processes, test procedures, and store operations.
• Maintain failure, repair, and component-replacement history for critical electronic assemblies and use recurring failure data to support preventive maintenance and reliability improvements.
E. Electronics Store & Inventory Management
• Own the electronics store: components, spares, consumables, tool accessories, small tools, and tracking/locating equipment (transmitters, AGM units, locators).
• Receive, inspect, and verify incoming components and materials against purchase orders and packing lists.
• Maintain accurate, current inventory records in the company’s ERP or an equivalent tracking system sized to the store.
• Organize, label, and store all inventory in a safe, systematic, and easily auditable manner.
• Set and monitor minimum/maximum stock levels sized to WH’s actual tool-prep volume, avoiding both stockouts and excess/obsolete stock.
• Conduct periodic physical counts and reconcile discrepancies.
• Perform cycle counts at the frequency established by company inventory procedures and reconcile discrepancies promptly.
• Maintain serial/lot traceability and shelf-life or expiry controls where applicable, and classify critical spares according to their potential impact on mobilization readiness.
• Issue components and consumables against tool-prep and repair jobs.
• Identify slow-moving, obsolete, or damaged stock and recommend disposition.
F. Procurement & Ordering
• Identify component, material, and consumable needs proactively – ahead of tool-prep schedules, not reactively.
• Source suppliers and obtain quotations for components, spares, and consumables.
• Prepare and submit purchase requisitions in line with PIPECARE procurement policy and approved budget; the position does not have independent purchasing or supplier-approval authority unless formally delegated.
• Track order status and coordinate delivery timing against tool-prep and mobilization schedules.
• Maintain basic supplier records and flag recurring quality, pricing, or lead-time issues.
G. Documentation & Reporting
• Enter daily activity into the ERP / Tool Prep Report / Activity Register the same day
• Maintain calibration certificates and measurement-traceability records for tools, sensors, reference standards, and test instruments; identify and quarantine equipment that is overdue or out of tolerance and escalate any potential impact on completed work in accordance with the applicable procedure.
• Download, verify, and back up tool data promptly after every run
• Maintain work areas in a neat, tidy, and HSE-compliant manner
H. Other
• Execute other reasonable tasks in support of Shop/Workshop priorities as they arise.
Skills/Experience
• College education in Electronics, or equivalent hands-on/apprenticeship experience
• Minimum 3–5 years of relevant work experience; prior exposure to in-line inspection (ILI) tools (Caliper, MFL, UTWM/UTCD, EMAT) is a strong plus.
• Solid knowledge of electronic instrumentation and measurement.
• Good experience in soldering, calibration, and testing of electronic PCBs and equipment.
• Working knowledge of inventory/stock management; experience maintaining stock records or running a parts store is a plus - formal supply-chain credentials are not required at this store’s scale.
• Comfortable handling basic procurement/requisitioning tasks: obtaining quotations, raising requisitions, and tracking deliveries.
• Proficient in Microsoft Excel; comfortable learning the company’s ERP/inventory-tracking system.
• Attention to detail, quality focus.
• Ability to work effectively under time pressure and changing mobilization priorities while maintaining quality and safety standards.
• Familiarity with pipeline pig tracking/locating equipment (EM/acoustic transmitters, AGM units, handheld locators) is a plus – not required to start, but expected to be picked up quickly.
• Self-motivated, creative, critical, and curious – genuinely engaged with the work, not just executing instructions.
• Valid driver’s license (local supplier pickups / parts runs).
• Ability to handle inspection-tool components within company-defined limits; work in a workshop environment; stand/walk for extended periods; use required PPE; and work safely around machinery, batteries, and electrical/electronic equipment.
Location: Sharjah, United Arab Emirates
PipeCare Group
is looking for an experienc
Mechanical Design Engineer
to join our team.
By providing technology and service focused solutions to the international arena of the oil and gas industry, the PipeCare Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 20 years.
Key Responsibilities:
Design inline inspection tools and robotic systems from concept through detailed design and production release.
Conduct analyses using FEM/CAE tools (including ANSYS) to validate performance, strength, and reliability.
Execute component and material selection based on mechanical performance, environmental conditions, and lifecycle requirements.
Develop complete engineering documentation including manufacturing drawings, assembly drawings, specifications, and technical reports.
Support prototype fabrication, functional testing, qualification, and iterative design improvements.
Define and prepare assembly procedures and maintenance documentation.
Support production startup, root-cause failure analysis, and continuous design optimization.
Ensure compliance with applicable engineering standards, codes, and regulatory requirements.
Qualifications & Technical Skills:
Bachelor’s degree in Mechanical or Mechatronics Engineering.
Minimum 3 years’ experience in mechanical and/or robotic system design using SOLIDWORKS.
Proficient in detailed mechanical design, 2D/3D drawings, BOM preparation, design calculations, computer simulations, validation, and optimization.
Strong experience in ANSYS for structural, thermal, and mechanical analyses.
Experience in the design and analysis of pigging tools, pipeline inspection crawlers, robotic inspection mechanisms, and in-pipe mobility systems is highly desirable.
Strong exposure to design for manufacture (DFM/DFA) and production engineering environments.
Location: Metro Manila, Philippines
About the Client
We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card.
The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets.
As the business continues to grow, they're looking for their
first dedicated Customer Support Specialist
to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function.
The Role
We're looking for a
Customer Support Specialist – Fintech & Crypto Payments
who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency.
You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns.
The majority of support will be handled through
live chat and written communication
, with occasional phone or video calls when customers require more hands-on assistance.
As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures.
This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues.
Role Details
Commitment:
Full-Time (40 hours/week)
Working Hours:
Fixed Bahamas business hours (Eastern Time)
Location:
Fully Remote
Engagement:
Independent Contractor
Start Date:
ASAP
Monthly Rate:
US$1,200 - $1,600 (Depending on level of experience)
What You'll Do
Customer Support & Platform Assistance
Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels.
Handle phone or video calls when issues require more detailed or personalized assistance.
Guide customers through account creation, onboarding, verification, and general platform navigation.
Help customers understand and use the platform's features and services effectively.
Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions.
Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs.
Maintain professional, clear, and reassuring communication throughout the customer journey.
Crypto Card & Payment Support
Assist customers with crypto card issuance, activation, linking, and usage.
Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns.
Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions.
Support customers with deposits, withdrawals, transfers, balances, and account-related transactions.
Investigate transaction discrepancies and coordinate with internal teams where additional support is required.
Provide clear guidance while maintaining accuracy when handling financial and transactional information.
Account Verification & Issue Resolution
Guide customers through relevant KYC, identity verification, and account-related procedures.
Troubleshoot common account access, verification, and platform issues.
Independently investigate and resolve incoming cases using available tools, resources, and established procedures.
Recognize when issues require escalation to operations, compliance, payments, or technical teams.
Maintain ownership of the customer experience even when other teams are involved in resolving a case.
Handle sensitive customer information with appropriate care, discretion, and confidentiality.
Support Operations & Continuous Improvement
Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems.
Follow established SOPs while identifying opportunities to improve support processes and customer communication.
Help build and refine the customer support function as the company's first dedicated support specialist.
Identify recurring issues, customer pain points, and potential gaps in the platform experience.
Share feedback and recommendations with relevant internal teams.
Stay informed about platform functionality, crypto card processes, internal procedures, and product updates.
What We're Looking For
Must-Haves
At least
3 years of experience in customer support, client services, or client operations
, preferably within fintech, financial services, digital banking, payments, or cryptocurrency.
Direct experience supporting customers using financial products, payment cards, or digital financial platforms.
Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting.
Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes.
Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally.
Experience handling customer inquiries through live chat, email, or other written communication channels.
Confidence communicating with customers through phone or video calls when required.
Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns.
Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary.
Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information.
Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness.
A proactive, resourceful, and customer-focused approach to problem-solving.
Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use.
Nice-to-Haves
Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business.
Experience supporting Visa/Mastercard-linked financial products or payment cards.
Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions.
Experience in payments operations, trading operations, financial-services operations, or client operations.
Experience supporting B2C financial products.
Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools.
Experience using ticketing systems, knowledge bases, and internal escalation workflows.
Understanding of blockchain and cryptocurrency concepts.
Experience coordinating with compliance, risk, fraud, payments, or technical teams.
Previous experience helping establish or improve a customer support function.
Ideal Candidate Profile
You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems.
You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution.
Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use.
As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops.
Most importantly, you're
resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience
.
Why Join?
Join a growing business operating at the intersection of fintech, digital assets, and payment technology.
Become the company's first dedicated Customer Support Specialist and play an important role in developing the function.
Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations.
Take meaningful ownership of customer cases rather than working within a narrowly defined support function.
Collaborate directly with operations, compliance, payments, and technical teams.
Work remotely in a role that values independence, initiative, and problem-solving.
Recruitment Process
Initial Interview with Bamboo Works
Client Interview
Offer & Onboarding
Location: Cape Town, South Africa
About the Client
We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card.
The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets.
As the business continues to grow, they're looking for their
first dedicated Customer Support Specialist
to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function.
The Role
We're looking for a
Customer Support Specialist – Fintech & Crypto Payments
who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency.
You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns.
The majority of support will be handled through
live chat and written communication
, with occasional phone or video calls when customers require more hands-on assistance.
As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures.
This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues.
Role Details
Commitment:
Full-Time (40 hours/week)
Working Hours:
Fixed Bahamas business hours (Eastern Time)
Location:
Fully Remote
Engagement:
Independent Contractor
Start Date:
ASAP
Monthly Rate:
US$1,200 - $1,600 (Depending on level of experience)
What You'll Do
Customer Support & Platform Assistance
Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels.
Handle phone or video calls when issues require more detailed or personalized assistance.
Guide customers through account creation, onboarding, verification, and general platform navigation.
Help customers understand and use the platform's features and services effectively.
Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions.
Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs.
Maintain professional, clear, and reassuring communication throughout the customer journey.
Crypto Card & Payment Support
Assist customers with crypto card issuance, activation, linking, and usage.
Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns.
Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions.
Support customers with deposits, withdrawals, transfers, balances, and account-related transactions.
Investigate transaction discrepancies and coordinate with internal teams where additional support is required.
Provide clear guidance while maintaining accuracy when handling financial and transactional information.
Account Verification & Issue Resolution
Guide customers through relevant KYC, identity verification, and account-related procedures.
Troubleshoot common account access, verification, and platform issues.
Independently investigate and resolve incoming cases using available tools, resources, and established procedures.
Recognize when issues require escalation to operations, compliance, payments, or technical teams.
Maintain ownership of the customer experience even when other teams are involved in resolving a case.
Handle sensitive customer information with appropriate care, discretion, and confidentiality.
Support Operations & Continuous Improvement
Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems.
Follow established SOPs while identifying opportunities to improve support processes and customer communication.
Help build and refine the customer support function as the company's first dedicated support specialist.
Identify recurring issues, customer pain points, and potential gaps in the platform experience.
Share feedback and recommendations with relevant internal teams.
Stay informed about platform functionality, crypto card processes, internal procedures, and product updates.
What We're Looking For
Must-Haves
At least
3 years of experience in customer support, client services, or client operations
, preferably within fintech, financial services, digital banking, payments, or cryptocurrency.
Direct experience supporting customers using financial products, payment cards, or digital financial platforms.
Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting.
Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes.
Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally.
Experience handling customer inquiries through live chat, email, or other written communication channels.
Confidence communicating with customers through phone or video calls when required.
Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns.
Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary.
Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information.
Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness.
A proactive, resourceful, and customer-focused approach to problem-solving.
Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use.
Nice-to-Haves
Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business.
Experience supporting Visa/Mastercard-linked financial products or payment cards.
Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions.
Experience in payments operations, trading operations, financial-services operations, or client operations.
Experience supporting B2C financial products.
Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools.
Experience using ticketing systems, knowledge bases, and internal escalation workflows.
Understanding of blockchain and cryptocurrency concepts.
Experience coordinating with compliance, risk, fraud, payments, or technical teams.
Previous experience helping establish or improve a customer support function.
Ideal Candidate Profile
You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems.
You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution.
Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use.
As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops.
Most importantly, you're
resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience
.
Why Join?
Join a growing business operating at the intersection of fintech, digital assets, and payment technology.
Become the company's first dedicated Customer Support Specialist and play an important role in developing the function.
Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations.
Take meaningful ownership of customer cases rather than working within a narrowly defined support function.
Collaborate directly with operations, compliance, payments, and technical teams.
Work remotely in a role that values independence, initiative, and problem-solving.
Recruitment Process
Initial Interview with Bamboo Works
Client Interview
Offer & Onboarding
Location: Iraq
Job Title
TAFT Primary/Lead Instructor – Field Artillery (13A)
Why IDS?
IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public‑sector clients.
Locations
Iraq
Job Description
The TAFT Lead Instructor for the Artillery Officers Basic Training Course (AOBTC) is responsible for the complete planning, management, and delivery of all field artillery officer training. Serving as the in‑country Site Lead, this instructor is the primary point of contact for all coordination between IDS, SATMO, OSC‑I, Iraqi Ministry of Defense representatives, and AOBTC leadership.
This position oversees the entire training program including curriculum execution, lesson plan alignment, instructor synchronization, and training quality control. The Lead Instructor delivers officer‑level field artillery instruction across fires planning, fire support fundamentals, gunnery theory, targeting, and unit‑level employment of artillery systems.
Responsibilities include designing evaluations, conducting academic and practical assessments, leading instructor teams, ensuring compliance with all Performance Work Statement (PWS) requirements, and maintaining high‑level communication with US and Iraqi stakeholders. The TAFT Lead Instructor ensures that all students achieve the required proficiency to serve effectively in artillery command and leadership roles.
Key Duties
• Lead all instructional operations for the AOBTC, ensuring lesson plans, training schedules, and student progression align with PWS standards and partner‑nation goals.
• Deliver advanced artillery officer instruction covering fire support planning, ballistic and gunnery principles, call‑for‑fire methodologies, and tactical employment of artillery assets.
• Supervise TAFT instructors, ensure doctrinal accuracy, evaluate instructional performance, and coordinate daily teaching responsibilities.
• Develop, administer, and evaluate written tests, practical exercises, command post drills, and field‑based assessments.
• Serve as the primary liaison with SATMO, OSC‑I, and Iraqi MoD artillery leadership, ensuring synchronized training efforts and strategic alignment.
• Review, revise, and validate training material for doctrinal correctness and instructional effectiveness, maintaining program accreditation and standardization.
• Conduct formal student counseling, performance reviews, and targeted remediation to ensure academic and tactical proficiency.
• Monitor student understanding of artillery systems including the 120mm mortar, M198, and M109A5 howitzer, ensuring officers can plan and employ each system effectively.
• Prepare and submit required training reports, status updates, and instructional documentation to IDS leadership and relevant stakeholders.
Requirements
• Ten (10) years of program management or military equivalency with supervisory experience in artillery or mortar units.
• Knowledgeable at the NCO‑level or higher regarding 120mm mortars, M198, and M109A5 systems.
• Bachelor’s degree required per U.S. Military officer standards.
Questions?
lolney@idsinternational.com
Location: Arlington, VA, United States
Job Title
Cyber Virtualization Engineer
Why IDS?
IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients.
Locations
Arlington, VA
Shifts Available
Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier or later reporting based on customer requirements.
Job Description
SITE 525 is seeking a highly skilled
Cyber
Virtualization Engineer
to support the development and sustainment of advanced cyber training environments. This role involves hands-on engineering of secure, scalable, and AI-enabled virtual ranges that emulate realistic, adversarial network conditions across IT and OT domains. These environments are used for cyber mission rehearsals, red/blue/gray team operations, and full-spectrum cybersecurity exercises. Must be willing to travel up to 25%. Responsible for designing, deploying, and maintaining advanced virtualized training environments that replicate realistic, large-scale, and adversarial network conditions. This position focuses on engineering and integrating dynamic, hypervisor-driven platforms and virtualization technologies to support cyber mission rehearsals, red/blue/gray team operations, and full-spectrum training exercises.
Key Duties
Engineer and implement scalable virtualized environments leveraging hypervisors (KVM, VMware, Hyper-V), virtual machines, containers, and software-defined networking across hybrid, edge, and cloud infrastructures.
Implement and manage virtualization stacks including private cloud platforms, hypervisor clusters, and orchestration frameworks for large-scale, multi-tenant environments.
Develop automation and orchestration tooling for provisioning, snapshotting, and lifecycle management of virtualized assets using Infrastructure-as-Code and CI/CD pipelines.
Integrate advanced traffic simulation capabilities (burst, steady-state, geo-distributed, AI/ML-driven) to emulate realistic user and system behaviors within virtual ranges.
Build and maintain frameworks and tooling for user and NPC emulation across virtualized environments to enhance operational realism, including threat emulation and defensive toolsets for network monitoring, incident detection, and response.
Implement observability pipelines for performance monitoring, traffic replay, autoscaling validation, and centralized logging in production-grade virtual infrastructures.
Administer and secure hypervisor platforms and virtual networking components, ensuring isolation, resiliency, and compliance for mission-critical environments.
Manage network and server infrastructure including Active Directory, identity management systems, and virtualized security controls.
Integrate third-party virtualization and orchestration tools to improve fidelity and scalability of training environments.
Support exercise operations including setup, execution, troubleshooting, and real-time scenario management for White Cell operations.
Collaborate with technical working groups and stakeholders to validate and enhance virtualization strategies for cyber training environments.
Apply knowledge of OT systems (SCADA, ICS, PLCs, IoT/IIoT) within virtualized contexts for realistic emulation.
Relevant Technologies & Tools:
Virtualization & Hypervisors:
VMware ESXi/vSphere, KVM/QEMU, Microsoft Hyper-V, Proxmox, OpenStack
Virtual Infrastructure Management:
VM lifecycle management, snapshotting, cloning, orchestration frameworks
Cloud & Containerization:
Private cloud platforms, AWS, Azure, Kubernetes (K8s), Docker, Podman, hybrid and edge deployments
Networking & SDN:
Virtual switches (vSwitch, vDS), software-defined networking, network segmentation, VPNs, dynamic Network-as-Code tools
Automation & IaC:
Infrastructure-as-Code (Terraform, Ansible, Packer,
Helm, Nomad
), CI/CD integration for infrastructure
Performance & Observability:
Metrics collection, centralized logging, traffic replay, load simulation, autoscaling validation
Security in Virtualized Environments:
Identity management, Active Directory (GPOs, tiered admin scripts), secure isolation of virtual ranges
Cyber Range Engineering:
Virtualized cyber training environments, adversarial network simulation, AI/ML-driven traffic emulation
Traffic Simulation & User Emulation:
Lariat, CMU GHOSTS, MITRE Caldera, Red Canary, Atomic Red Team, TRex, BreakingPoint, Locust, k6, custom Python/TypeScript scripts, AI-enabled agents
Compliance & Assurance:
NIST 800-series, ISO 27001, FedRAMP, CUI-compliant controls
Monitoring & Control Interfaces:
Custom dashboards for exercise operations, centralized scenario orchestration
Requirements
Bachelor’s or Master’s degree in Cybersecurity, Computer Engineering, or related field.
5+ years of experience in cyber engineering, network operations, or cyber range development.
Top Secret security clearance.
Proficiency in virtualization, containerization, and cloud technologies.
Experience with offensive and defensive cybersecurity tools and frameworks.
Familiarity with AI/ML integration in cyber environments.
Strong scripting and automation skills (e.g., Python, Bash, PowerShell).
Experience with infrastructure-as-code tools (e.g., Terraform, Ansible).
Knowledge of OT systems and protocols.
Security certifications (e.g., CISSP, CEH, OSCP) are a plus.
Compensation
Competitive Hourly Pay
Benefits
Questions?
Please reach out to
lolney@idsinternational.com
for additional questions or information.
Location: Columbia, MD, United States
Production Artist
Locations
Columbia, MD
Shifts Available
Please note, candidates must be flexible. Work schedules are generally standard business hours; however, project deadlines and client needs may occasionally require schedule adjustments.
Job Description
ADG Creative, an IDS subsidiary is seeking a talented and detail-oriented
Production Artist
to support the development of high-quality creative and branded communications across multiple formats and channels. This role is ideal for a design professional who can create polished, high-quality work within established brand systems, produce presentations, digital assets, social graphics, marketing materials, branded templates, and other visual communications for government and commercial clients.
A portfolio demonstrating strong visual design skills, presentation development, typography, and layout expertise is required for consideration.
Key Duties
• Produce high-quality creative assets across presentations, social media, marketing collateral, digital campaigns, templates, and branded communications.
• Extend and apply established brand standards across new deliverables while maintaining visual consistency and attention to detail.
• Create, maintain, and improve PowerPoint, Word, Canva, and Adobe templates that are flexible, editable, intuitive, and visually polished.
• Prepare graphics and visual assets for websites, digital marketing initiatives, presentations, print materials, and internal communications.
• Adapt, resize, and reformat existing creative for multiple audiences, platforms, and delivery channels while preserving design integrity.
• Manage multiple projects and quick-turn creative requests while delivering work that consistently meets quality standards.
• Ensure layouts, typography, imagery, spacing, hierarchy, and overall design execution align with established brand guidelines and best practices.
• Prepare production-ready files and apply technical specifications required for both digital and print distribution.
• Conduct thorough quality assurance reviews to ensure accuracy, consistency, usability, and technical readiness prior to final delivery.
• Collaborate with marketing and business stakeholders to translate concepts into visually compelling deliverables.
Requirements
• Bachelor of Fine Arts (BFA) or Bachelor of Arts (BA) degree required. Four (4) additional years of relevant experience may be substituted for the degree.
• Minimum seven (7) years of professional graphic design experience, preferably within an agency, consulting, professional services, or in-house marketing environment.
• Portfolio demonstrating exceptional typography, layout, presentation design, and visual hierarchy skills.
• Experience designing within established brand systems and adapting creative across multiple formats and channels.
• Strong organizational skills with exceptional attention to detail and commitment to accuracy.
• Working knowledge of digital and print production best practices.
Technology
• Advanced proficiency with Adobe Creative Cloud, including InDesign, Illustrator, Photoshop, and Acrobat.
• Advanced PowerPoint skills, including experience creating polished presentations, master slides, and editable templates.
• Experience designing and developing content within the Microsoft Office suite.
• Familiarity with Adobe XD, Sketch, or Figma is preferred.
Compensation
• Salary Range:
$85,000 - $95,000
• Comprehensive Benefits Package
Work Environment
• Full-Time Position
• Hybrid work environment with in-person collaboration in Columbia, MD and opportunities for remote work when appropriate.
Location: Muscatatuck, IN, United States
Job Title
Logistician II
Why IDS?
IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients.
Locations
Muscatatuck, Indiana
Shifts Available
Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier or later reporting based on customer requirements.
Job Description
IDS is seeking an experienced Logistician II to support Army logistics and supply operations. The selected candidate will be responsible for supporting supply activities, maintaining property accountability, and ensuring the efficient management of government equipment and materials. This role requires experience with Army supply programs and the ability to perform activities related to ordering, receiving, storing, issuing, and tracking supplies. The Logistician II will also support property accountability efforts, hand receipt management, and inventory processes to ensure operational readiness and compliance with Army requirements.
Key Duties
• Perform all functions of a supply operation in support of an Army activity.
• Order, receive, store, issue, and track supplies and equipment.
• Take actions to expedite the receipt of parts and required materials.
• Research alternative sources for supply items when necessary.
• Maintain accountability of government property.
• Administer and maintain hand receipt records and documentation.
• Conduct inventories of Army property in accordance with established procedures.
• Maintain supply records and supporting documentation.
• Assist with asset tracking and property management activities.
• Coordinate with stakeholders to support logistics and supply requirements.
Requirements
• High school diploma or GED.
• Active Secret security clearance required.
• Minimum of five (5) years of experience with Army supply programs.
• Demonstrated experience performing all functions of a supply operation in support of an Army activity, including ordering, receiving, storing, and issuing supplies.
• Demonstrated experience taking actions to expedite receipt of parts.
• Demonstrated experience researching alternative sources for supply items.
• Demonstrated experience performing property accountability functions.
• Demonstrated experience administering hand receipt procedures.
• Demonstrated experience conducting inventories of all types of Army property.
Compensation
• Competitive Hourly Pay
• Benefits
Location: (Multiple States), United States
About Improvado
Improvado is a marketing data and AI analytics platform for enterprise brands and agencies. We connect 500+ marketing and sales data sources, normalize them through a governed data model, and put an AI agent on top so marketing teams can ask questions of their own data without going through BI or IT.
What we sell:
extraction and 500+ connectors; data transformation (SQL and dbt-compatible); Marketing Data Governance — taxonomy, naming, data-quality rules; warehouse and storage; dashboards; AI agent and MCP access to live marketing data; DECS, data engineering as a service on a 2 to 4 week SLA.
Who buys it:
Economic buyers:
CMO, VP Marketing, VP Demand Gen, agency COO and ops leadership
Technical evaluators:
VP or Director of Marketing Analytics, marketing analysts, data engineering, sometimes IT and security
Segments:
enterprise brands, mid-market, agencies
Verticals:
pharma and healthcare, financial services, retail and eCommerce, gaming, agencies
Why this role, now
Our messaging is not aligned.
Positioning, web, sales pitch, product and content each carry a different version of what Improvado is. The market categorizes us as "marketing ETL" while we position as an AI marketing analytics platform. That gap costs us deal quality and price.
The category is crowded and moving fast.
Battlecards exist but decay, and nobody owns keeping them true.
Attribution, incrementality and causal measurement is where deals are won and lost
— and it is the hardest thing to argue credibly without hand-waving.
Analyst firms are a silent blocker.
When an enterprise buyer asks Gartner or Forrester about Improvado, there is no briefed narrative waiting for them.
You would not start from a blank page. We already have a positioning registry, roughly 11 documented buyer personas, a pain-point and value-prop library, competitor intel reports and about 10 battlecards. They are inconsistent and under-used. Your first job is to make one version true and make people use it.
What you'll own
Positioning and messaging.
Core positioning, category framing and message hierarchy across ICPs and personas. ICP and persona documentation that is used, not filed. The messaging layer of new product and feature launches, including the internal rollout that makes the field able to sell it.
Competitive intelligence and win/loss.
A structured win/loss interview program with quarterly readouts. Living battlecards. Monitoring competitor positioning, pricing and product moves, and driving our counter-positioning.
Sales enablement.
The core pitch narrative, demo storyline and objection-handling framework. The messaging components of new-rep onboarding. A standing weekly cadence with Sales leadership — not quarterly check-ins. Direct support on competitive and enterprise deals: RFPs, security and technical evaluations, displacement plays.
Market and analyst relations.
The Improvado narrative for Gartner, Forrester and category influencers, so that a buyer's analyst call becomes an accelerator rather than a blocker. Feeding structured market and buyer insight back into product prioritization.
What we're looking for
4 to 8 years in product marketing, or an equivalent blend of product marketing with marketing analytics, marketing or data ops, sales engineering, analytics consulting, or product management on a data product.
Category fluency in marketing data and measurement: attribution models, incrementality testing, MMM, data governance and taxonomy, warehouses and ETL/ELT — including where each is honestly weak.
B2B SaaS sold to marketing or data buyers. Marketing analytics, martech, measurement, CDP, BI and data-infrastructure vendors are the reference profile.
Proof you have shipped, not just documented: positioning that changed the website and the pitch, battlecards reps actually opened, a win/loss program that survived past its second quarter.
Writing that survives contact with a skeptical technical buyer — claim and evidence, not adjective stacking.
Comfort operating close to Sales: weekly cadence, deal reviews, live calls, direct feedback.
Nice to have:
hands-on SQL, dbt or BI, enough to validate a claim yourself. Experience marketing AI capabilities without hype. Analyst-relations experience. Agency-side or enterprise-brand background. Vertical depth in pharma and healthcare, financial services, retail and eCommerce, or gaming.
Not a fit if:
your product marketing has been mostly launch logistics and content calendars; you need a fully staffed team and a finished brand system to be effective; you are uncomfortable being told in a deal review that your messaging did not work.
How we measure success
Win rate in competitive deals against our top 3 named competitors, baseline set in month 1.
Stage-to-stage conversion on open opportunities, particularly discovery to demo to proposal.
Time-to-first-deal for new reps.
Field adoption of enablement assets — measured, not assumed.
Win/loss program running on cadence, with themes that visibly change product and GTM decisions.
Message consistency: a quarterly audit across web, deck, product UI and content.
What We Offer
Remote-first environment
Competitive compensation
Medical and dental benefits
401K plan
Unlimited PTO
Paid holidays
Professional development reimbursement
Uttar Pradesh, Noida, India
United Arab Emirates
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
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