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Location: Intellias Meet your recruiter Sara Gomes sara.gomes@intellias.com https://www.linkedin.com... Vacancy details ITSM Support Engineer Middle Bulgaria, Poland, Portugal Remote APPLY NOW REFER A FRIEND Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow! What project we have for you Join our team and immerse yourself in the dynamic world of innovative global companies, including Fortune 500 leaders across diverse industries such as Mobility, Retail, Financial Services & Insurance (FS&I), Travel & Hospitality, Telecom & Media, and more. As a pivotal member of our cross-functional Support Team, you will play a crucial role in driving operational excellence and elevating the customer experience for users of cutting-edge technology solutions developed for—and in collaboration with—Intellias’s esteemed clients. This is your chance to make a significant impact in a role that promises not just challenges but also rewarding experiences in a vibrant, supportive environment. What you will do Monitor platforms, applications, integrations, infrastructure, and connectivity services across assigned projects. Validate monitoring alerts and determine whether they represent actionable incidents, known issues, or false positives. Respond to incidents and service requests through agreed support channels and within defined SLA targets. Investigate and resolve incidents, including real-time issues, through structured troubleshooting and log analysis. Investigate application, platform, cloud, vehicle-to-cloud, SIM/eSIM, and mobile-connectivity issues. Analyse logs and monitoring data using Kibana, Grafana, Azure Monitor, or similar observability tools. Perform structured troubleshooting across application, networking, database, cloud, and integration layers, including root cause analysis and validation of resolution approaches. Use basic SQL queries to validate data, investigate incidents, and confirm system behaviour. Resolve complex technical issues through research, issue reproduction, and collaboration with internal support and engineering teams. Apply approved runbooks, knowledge articles, recovery procedures, and stable workarounds. Take end-to-end ownership of assigned incidents, including cases escalated to internal resolver groups or external suppliers. Coordinate technical escalations with engineering teams, telecom providers, cloud providers, external vendors, and other third parties. Support P1/P2 and Major Incident response, including incident bridges, escalation management, stakeholder communication, action tracking, and service-restoration coordination. Act as Incident Manager during Major Incidents when required. Provide clear and timely incident updates to customers, service managers, and technical stakeholders. Document investigation steps, findings, dependencies, workarounds, resolutions, and next actions in Jira Service Management. Prepare or contribute to root cause analyses, postmortems, post-incident reports, and corrective and preventive action plans. Maintain and improve knowledge articles, runbooks, Known Error records, and troubleshooting guides in Confluence. Monitor incident trends, gather and report support metrics, and track resolution progress. Identify recurring incidents, monitoring gaps, alert noise, and opportunities for service improvement. Execute database and system changes in production environments in line with change management processes. Support system and database performance optimization, high availability and disaster recovery (HA/DR) activities, security hardening, patching, upgrades, and migrations. Provide proactive recommendations for system optimization, cost efficiency, and improvements to support processes and operational efficiency. Ensure stability, reliability, and business continuity of supported systems. Follow security, data-protection, access-control, and change-management requirements of each project. Participate in shift handovers and ensure that all active work across projects is transferred with sufficient technical and operational context. Participate in shift-based 24/7/365 support model. Act as a reliable and customer-focused point of contact, clearly communicating progress, actions, and resolutions. What you need for this The role focuses on monitoring, incident investigation, log analysis, troubleshooting, service restoration, and coordination with internal engineering teams, telecom providers, cloud providers, and other external suppliers across several client projects as part of a shared 24/7 support team. The engineer will take ownership of technical incidents during assigned support hours, including high-priority P1/P2 cases and low priority P3/P4/P5, and ensure that investigation progress, actions, escalations, and resolutions are clearly documented and communicated in line with each project’s SLAs and processes. 3+ years in technical support, application support, production support, IT operations, or a similar role. Excellent communication skills in English (B2 or higher – written and spoken). Strong experience with log analysis, technical troubleshooting, and incident investigation. Hands-on experience with monitoring, logging and observability tools (e.g., Kibana/ELK, Grafana, Prometheus, Azure Monitor / Log Analytics or similar). Basic knowledge of server hardware, software, and operating systems. Solid understanding of networking fundamentals, including: TCP/IP; DNS; HTTP/HTTPS; VPN; routing; firewalls; mobile and internet connectivity concepts. Ability to write and execute basic SQL queries for troubleshooting and data validation. Theoretical knowledge of Microsoft Azure administration : Azure Virtual Machines, Storage, Networking, Azure Active Directory (Entra ID), Monitoring tools (Azure Monitor, Log Analytics). Familiarity with AWS, Google Cloud Platform. Understanding of cloud architecture and troubleshooting methodologies. Proficiency in: Azure CLI and Shell scripting (Bash / PowerShell). Ability to automate operational tasks and troubleshooting steps. Practical experience with Jira Service Management and Confluence, or comparable ITSM and knowledge-management platforms (Zendesk, Freshdesk, ServiceNow, etc.). Proven ability to investigate complex technical issues across multiple systems and dependencies. Experience working with Incident Management, Major Incident Management, Problem Management, Change Management, and Service Request processes. Understanding of ITIL-based support practices and SLA-driven service delivery. Ability to coordinate troubleshooting activities with internal engineering teams and external suppliers. Strong ownership mindset and ability to manage incidents from initial investigation through restoration and closure. Ability to prioritize multiple incidents and tasks across several projects in a dynamic operational environment. Strong analytical, problem-solving, and time management skills. Clear and professional written and verbal communication skills; strong customer service orientation. Ability to work independently while collaborating effectively with distributed technical teams. Ability to remain calm and structured during critical incidents and customer escalations. An enthusiastic attitude towards learning new technologies, domains, and client-specific processes. Willingness to work in shift-based support model (24/7/365 Support Model). Strong attention to documentation quality, data security, and operational compliance. Good to Have: Experience in a 24/7 or shift-based production support environment. Experience supporting multiple clients or projects in a shared / managed services team. Azure Administration Certification (Microsoft Certified: Azure Administrator Associate (Exam AZ-104)). ITIL Foundation or another relevant service-management certification. Practical experience with ITIL processes, ability to explain lifecycle of each issue type. Practical experience with root cause analysis and post-incident reviews. Knowledge of dynamic alerting and anomaly detection in monitoring tools. Experience in the telecommunications industry. Experience in the automotive, connected-vehicle, telematics, or mobility domain. Understanding of mobile network concepts, including SIM/eSIM lifecycle, roaming, mobile-data sessions, and connectivity troubleshooting. Experience working with external telecom providers, software suppliers, or cloud vendors. What it’s like to work at Intellias At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth. We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law. We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success. Skills Azure Connectivity EnglishB2 Monitoring PowerShell SQL SupportSpecialist

Location: Distributed About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations Illinois or Missouri About the Role Account Executives, Channel Account Managers, Business Development Representatives, Solution Engineers, Customer Success, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community. Responsibilities We are looking for a seasoned sales professional to help us build a Public Sector Sales team to help cover the State and Local market for the territory. The ideal candidate will possess both a sales and technical background that enables them to drive engagement at all levels with technical and non-technical buyers. As an Senior SLED Account Executive, you'll be responsible for developing and executing against a comprehensive account/territory plan as well as driving sales in a defined territory and/or account list to achieve revenue targets. The person in this role will also assist in creating and articulating compelling value propositions for Cloudflare services. Manage contract negotiations Maintain a robust sales pipeline Develop long-term strategic relationships with key accounts. Desirable Skills, Knowledge, and Experience Minimum 5 years of experience selling technical solutions or products to the Public Sector (SLED, Federal Government, Municipalities, etc.) Experience managing longer, complex sales cycles` Basic understanding of computer networking and “how the internet works” Aptitude for learning technical concepts/terms (Technical background in engineering, computer science, or MIS a plus) Strong interpersonal communication (verbal and written) and organizational skills. Self-motivated; entrepreneurial spirit Comfortable working in a fast paced dynamic environment Experience selling to SLED customer base Compensation Compensation may be adjusted depending on work location. Illinois based hires: Estimated annual salary of $244,000-$336,000 This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan. Equity This role is eligible to participate in Cloudflare’s equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Location: Remote, India GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Solutions Architect on GitLab's India team, you'll be a trusted advisor to prospects, customers, and partners across India. You'll help them understand how GitLab's AI-powered DevSecOps platform addresses technical requirements and business goals across the software development lifecycle. This role supports Commercial and Enterprise segments in India's Southern Region. Experience with Global Capability Centers (GCCs), Digital Native organizations, and startups is highly valued given the accounts you'll support. You'll partner closely with Account Executives and cross-functional teams to own technical evaluations, including proofs of value and workshops, shape solution architectures, and bring customer feedback to Product Management. You'll also occasionally support regional go-to-market partners that provide Professional Services. Your work will help customers adopt GitLab successfully, support revenue growth through solution selling, and build long-term, trusted relationships. What you’ll do Lead technical discovery, demonstrations, and validation to show how GitLab's AI-powered DevSecOps platform meets customers' technical and business needs across the software development lifecycle. Own the technical evaluation process, including solution design, proofs of concept or value, workshops, and technical contributions to tenders, audits, and value stream assessments. Collaborate with Account Executives and regional sales teams across Commercial and Enterprise segments to shape account strategies for new customer acquisition and expansion, with a focus on GCC, Digital Native, and startup accounts. Support regional go-to-market partners that provide Professional Services, helping them deliver consistent technical guidance and apply effective practices during partner-led engagements. Represent GitLab at online and in-person marketing events, including webinars, industry events, presentations, roundtables, panels, demonstration days, and hackathons. Build trusted relationships with technical practitioners and business leaders, guide GitLab-driven transformation, and help customers become GitLab advocates. Advise customers on modern software development, continuous integration and continuous deployment (CI/CD), security, and cloud practices to improve their return on investment. Share customer feedback, use cases, and competitive insights with Product Management, Engineering, Sales, and Marketing while continuing to build expertise and reusable guidance in GitLab, DevSecOps, AI, and cloud technologies. What you’ll bring Experience guiding Commercial and Enterprise customers through solution design and evaluation in technical presales, consulting, or a similar role. Experience working with India's GCCs, Digital Native organizations, and startups is highly valued. Knowledge of the end-to-end software development lifecycle, including modern DevSecOps practices and CI/CD workflows. Hands-on experience with GitLab or comparable source control, CI/CD, and collaboration platforms, with the ability to connect platform capabilities to customer use cases. Practical knowledge of cloud computing concepts and related technologies, including deployment, security, and operations options. Ability to lead proofs of concept or value, contribute to tenders or audits, and design and run workshops or value stream assessments. Clear technical communication and presentation skills, with the ability to adapt your message for practitioners and senior business and technical decision-makers. Skill in building trusted relationships, listening with empathy, advocating for customers, collaborating with go-to-market or Professional Services partners, and continuously learning new technologies. About the team The Solutions Architect team is part of GitLab's Sales organization and serves as the technical counterpart to Account Executives. This role focuses on Commercial and Enterprise opportunities across India's Southern Region and works with Account Executives, the broader go-to-market team, and regional partners that provide Professional Services. The team advises on architecture, runs technical evaluations such as proofs of value, and guides customers through digital transformation. We collaborate asynchronously with Sales, Product Management, Engineering, and Marketing to share effective practices, create reusable technical resources, and represent the voice of the customer. Our focus is helping customers modernize software delivery, adopt GitLab at scale, and navigate a changing AI and DevSecOps landscape. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: United States Workplace: remote As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   OVERVIEW   MAIN PURPOSE OF THE JOB   We are looking for English into Portuguese translators to join our growing team for one of our global clients, a music streaming company with various important entertainment services such as music streaming, podcasts, etc. They will take ownership of the incoming work on this account and will actively contribute to the success of the program.    Project Details: Job Title: English into Portuguese Creative UI and Marketing Translator/Reviewer Location: Remote Task Type: Translation, Copy Edit, Research Estimated work volumes: 3-4 hours/day Employment Type: Freelance MAIN DUTIES Translate and review content from English into Portuguese with original meaning conveyed in a manner that is readable and understandable to target audience. Content types: "Informational","Legal","Marketing","Product","Support" CAT Tool: working with Lucid and Phrase . REQUIRED SKILLS Minimum 5 years' experience translating and reviewing content in the specified subject matter. Proficient in all areas of expertise: marketing and product and Informational Well-versed in various translation & terminology tools. Excellent communications skills in English (spoken and written). Native level expertise in Portuguese Degree in linguistics, translation or equivalent experience. Availability to cover PST hours (between 9:00 AM – 6:00 PM PST) When you join Welocalize, you have the opportunity to bring your career to the next level: ... receive steady volume of work and long-term partnership {where this applies}  ... professional development: work on exciting projects that will empower you keep learning and growing ... work with multicultural, international team with a great variety of documents and content types   ... 24-hour 6-day a week support from our community team.   If this opportunity sounds appealing to you, apply below.   Job Reference: #LI-JC1

Location: Aberdeen, United Kingdom We Are? We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects. For over 50 years, we've been energizing our clients across the world with unrivalled expertise, equipment, and technology that supports the entire asset life-cycle - offshore and on land. We enable progress through our three global business lines: Energy Solutions, Infrastructure & Industrial Solutions, and Lifting Solutions. Within these areas, we offer a wide range of services, including cranes, lifting, fluid power, training, equipment rental, pipeline and subsea, process, and valves - all designed to help our clients optimize performance, enhance reliability, and improve efficiency. With a focus on operational excellence, we deliver value through our customized integrated solutions. This approach reduces risk and enhances efficiencies making us a leading and trusted partner every step of the way. The Role and Responsibilities A new permanent opportunity has arisen for a Contract Support Engineer to work within Lifting Solutions Business Line. This role will be onshore based and you will be tasked with managing a Cranes and Lifting client contract, ensuring all aspects of this contract are delivered from a quality, timescale, health and safety and maintenance point of view. Other duties and responsibilities will include; Responsible for the delivery of the Contracted Services to the Client including Safety, Quality, Core Personnel and equipment provision, Maintenance and Project Delivery Deliver all aspects of client account, including but not limited to: Sales enquiries, mobilisations, demobilisations, aged debt, equipment requirements, client meetings, planning & coordination, technical support Responsible for delivering plans in place to support client Integrated Asset Plan and EnerMech support capability Act as the Clients representative in ensuring any wider EnerMech departments deliver as per commitments Minimise any maintenance backlog and ensure that any Safety Critical Maintenance backlog is immediately identified to the Client and internally to the EnerMech responsible person, where applicable in business line Provide first line technical support and coordinate any client requirements including breakdowns Manage the maintenance feedback loop to FMEA The Requirements To be successful for this position you will have previous experience in a similar role and a good technical knowledge of cranes. You may have come from a Project Engineer or an Account Management background, acting as a client representative/account manager is a key part of this role. Holding a mechanical engineering qualification is preferred. Communicating clear standards for performance is key and encouraging employee involvement in QHSE. You will have a proven track record of client interfacing and have a high emphasis on customer service. Diversity & Inclusion EnerMech is dedicated to fostering a diverse and inclusive organisation. We believe that diversity enriches our team, and we welcome applications from candidates of all backgrounds, cultures, and identities.

Location: Argentina Workplace: Remote Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust. Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality. We’re looking for a Senior Software Engineer, Optimize/Analyze to help develop and scale Webflow Optimize products. You’ll design high-performance systems that adapt user experiences in real time, working with large-scale data processing and distributed computing to lift conversion and personalization at scale. Our team is fast-moving, data-driven, and experienced in personalization, ML infrastructure, and large-scale analytics. The next chapter is ambitious. We’re serving some of the world’s largest enterprises and rethinking what an AI-native conversion platform can be. This is a cross-team technical role: you’ll work across a large, revenue-generating system, help decide what it needs to become, and partner directly with Engineering, Product, and Design to ship it. About the role: - Location: Remote-first (Argentina) - Permanent, full-time employee (this is not a contractor position) - Application Information: - Application deadline: applications accepted on an ongoing basis until position is closed and filled - This posting is for a new position. As a Senior Software Engineer on the Optimize team, you'll: - Architect, design, and build scalable multi-tenant backend services and APIs for our Optimize product, including our MCP server. - Build with MongoDB, Druid, Airflow, AWS (EC2, S3), Python, and TypeScript/Node.js. - Define clean service and API boundaries, and design and optimize the MongoDB data models and queries that power recommendations. - Improve scalability and reliability through distributed architecture, caching strategies, and event-driven systems tuned for low latency. - Lead projects from design through launch that move team and engineering org goals. - Write and review maintainable, tested, performant code, and raise the quality bar for the team. - Author, collaborate on, and evaluate design documents. - Use AI tools in your daily work, and help the team build reliable systems on top of non-deterministic, LLM-backed components. - Partner with product engineers, PMs, and designers to ship end to end. ABOUT YOU Requirements: - BA/BS degree or equivalent experience - Business-level fluency to read, write and speak in English You’ll thrive as a Senior Software Engineer if you: - 5+ years building and shipping production backend services, with a track record of performant, high-quality code. - Depth in distributed systems: concurrency, asynchronous and eventually consistent processing, queues or streaming, and designing for failure. - Strong Python and/or TypeScript/Node.js, plus data modeling experience in MongoDB or a comparable database. - Experience with real-time analytics, event-driven architectures, and REST APIs. - Hands-on experience with AWS, containers, CI/CD, and observability, and comfort owning infrastructure. - Strong production debugging skills across services and layers of the stack. - A habit of valuing testing, documentation, and reliability as much as shipping, and communicating trade-offs clearly. - Curiosity and a proactive embrace of AI tools to work faster and expand the team’s impact. It would be a bonus if you had even one of the following: - Experience with Apache Spark, Airflow, or TensorFlow. - Familiarity with Kafka or other event streaming platforms. - Prior experience working on large-scale personalization, experimentation, or recommendation systems. OUR CORE BEHAVIORS - Build lasting customer trust. We build trust by taking action that puts customer trust first. - Win together. We play to win, and we win as one team. Success at Webflow isn't a solo act. - Reinvent ourselves. We don't just improve what exists, we imagine what's possible. - Own it all the way. We move fast because the moment demands it, and we hold ourselves accountable to deliver outcomes — for each other, and for customers.   BENEFITS - Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company. - Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums. - Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions. - Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired. - Wellness for the whole you. Access to mental health resources, therapy and coaching. - Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally. - Stipends to support our distributed team. Localized support for cell, Wi-Fi, and WFH expenses to help you settle into your best remote life. - Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.   Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.   BE YOU, WITH US At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed https://webflow.com/diversity-equity-inclusion to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.   STAY CONNECTED Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog https://webflow.com/blog, LinkedIn https://www.linkedin.com/company/webflow-inc-/, X (Twitter) https://twitter.com/webflow, and/or Glassdoor https://www.glassdoor.com/Reviews/Webflow-Reviews-E890506.htm.   PLEASE NOTE: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for accommodation requests will be administered. To join Webflow, you'll need a valid right to work authorization depending on the country of employment. If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes. Webflow uses AI tools to assist in screening and evaluating applications. AI does not make final hiring decisions. For details on how we process your personal information, see Webflow’s Applicant Privacy Notice https://webflow.com/legal/applicant-privacy-notice.

Location: Berlin Workplace: OnSite About Peec AI AI search is changing how brands are discovered and chosen. People now ask ChatGPT, Gemini, Claude and Google’s AI answers what they used to search for, and AI assistants increasingly shape the journey from discovery to purchase. Winning customers now means winning over the AI systems that influence their decisions. Peec AI is an AI search platform that helps marketing teams understand and improve how their brands are discovered, represented, and recommended. We show them where they stand, what’s shaping it, and where to act. Since launching in January 2025, Peec AI has passed $20M ARR and 4,000 paying customers. We’re a Series A company backed by 20VC and Singular, with 100+ people across our Berlin HQ and our New York office. About the role We’re looking for a Customer Support Manager / Customer Success Manager to help ensure every Peec AI customer has an exceptional experience using our platform. You’ll be the first point of contact for users, answering questions, solving problems, and helping customers get the most value from Peec AI. In this role, you’ll work closely with customers, product, and engineering teams to improve support, shape onboarding, and help scale our customer experience as we grow. It’s a great opportunity for someone early in their career who enjoys helping people, learning quickly, and taking ownership in a fast-moving startup environment. What you’ll do - Be the first point of contact for our customers: answering questions, sharing advice, solving problems, and keeping satisfaction sky-high - Co-own our Product Documentation and Help Center and prepare drafts, screenshots & GIFs - Jump on calls with leading brands and agencies, ensuring they feel supported, heard, and championed across our product and engineering teams - Act as the voice of the customer, providing actionable feedback to marketing, sales, and product - Onboarding new colleagues to our support processes and helping them with day-to-day questions - Help design and scale our CX process - from improving our help center to optimizing our AI assistant and support workflows to make your own life easier every day - Support the launch of customer initiatives like events, webinars, and AMA sessions to engage and grow our user community What we’re looking for - 2+ years of Customer Success or Support experience, ideally at a fast-growing SaaS startup - Familiarity with help desk systems and other support tools such as Intercom, Zendesk or Plain - A self-driven, AI-native problem-solver who knows how to get shit done - Clear and warm communication skills - whether over email, chat, or live calls - English and German language fluency Bonus Points - Exposure to customer support automation & reporting - Basic SEO/GEO skills and first touchpoints with tools in that space - Experience working in a high-growth, venture-backed startup environment What we offer - Exciting and challenging work with real impact and ownership at one of Europe’s fastest-growing Series A startups - Regular team events and offsites - Competitive salary and meaningful equity: everyone at Peec owns a piece of the upside - Paid Meal and Uber rides home when working late - One of the most beautiful office spaces and work environments in Berlin

Location: United States Are you a health professional considering a career change? Are you motivated by performance, accountability, and the challenge of building something within a defined territory? If you have an allied health background — Physical Therapy, Athletic Training, Strength & Conditioning, or similar — and are hungry to learn the craft of consultative field sales, this Business Development Manager (BDM) role at VALD may be the next step in your career. About VALD VALD is the world leader in technology for the allied health industry, providing innovative human-measurement technology to over 10,000 clients in over 150 countries. If you have a favorite team in the NBA, EPL, or NFL, there's a good chance they use VALD Technologies. Since its humble beginnings in 2015 in Brisbane, Australia, VALD has grown to a team of over 300 team members in over 30 countries, with 5 offices across four continents. Driven by a multidisciplinary team of researchers, clinicians, sports scientists, designers, developers and engineers, VALD's suite of systems offer unparalleled insight into human movement, performance, injury risk and rehabilitation. About the VALD Business Development Manager Role This is a FIELD SALES role with defined territory ownership. While this position is considered “remote” in that VALD does not operate a local office in every territory, this is not an inside sales or work-from-anywhere role. Business Development Managers are expected to spend time in the field meeting clients, performing product demonstrations, and developing relationships across their assigned territory. Location & Residency Requirements Applicants must live within 90 minutes of the posted metropolitan area associated with this role and able to travel around 3–4-hour radius of where they live. Candidates who do not currently live within the territory must be willing to relocate within 30 days of offer/start date. Applications from candidates planning to relocate will be considered; however, priority is given to qualified candidates already residing within the territory or those who have a history/network within the assigned territory No relocation reimbursement is offered . About the VALD Business Development Team The Business Development team are on the front line for VALD. As part of a truly global team, you will attend conferences and perform product demonstrations (both in-person and teleconferences) in clinical, performance, and tactical settings. You'll set up and oversee product trials, nurture new leads and look for new opportunities for VALD. With an education-based approach to sales, as a Business Development Manager, you must have an intimate knowledge of VALD's systems. You'll leverage your industry expertise and product knowledge to demonstrate how our clients can get the most out of our systems to provide value to their business. Is this you? Travel & Field Expectations Approximately 50% travel, primarily regional. Frequent day travel by car, with occasional overnight stays depending on territory. Limited air travel may be required based on geography (all work-related travel is reimbursed) Standard working hours are expected, with occasional evenings or weekends required for conferences, events, or lead follow-up. Reliable personal vehicle required (all work-related mileage is reimbursed). Ability to transport and demonstrate VALD equipment; carrying demo equipment up to ~75 lbs is required. Vehicle suitability (to fit VALD systems) can be discussed during interviews. Qualifications & Experience Background in allied health or performance (PT, ATC, S&C, Exercise Science, or similar) New graduates welcome; preferred candidates have 2+ years of field experience Strong communication skills across in-person, virtual, and written formats Comfort with cold prospecting (drop-ins, calls, emails) Confidence engaging with professionals at all levels (students to executives) Experience using CRM platforms (HubSpot preferred) and Microsoft 365 tools Prior field sales experience is considered only if aligned with clinical background and having sold within subscription-based sales models Who Succeeds in This Role The strongest BDMs at VALD share two defining traits: Lifelong learners — curious, coachable, and driven to improve their craft. GRIT — able to handle rejection, fail forward, accept feedback without ego, and stay focused on long-term success. This role is well suited for: Health professionals seeking a career change into sales Early-career BDMs Mid-career sales professionals with relevant clinical and industry background Key Responsibilities Own and manage a defined sales territory across performance and health verticals Self-generate a sales pipeline through outbound prospecting and marketing driven inbound opportunities Conduct in-person and virtual product demonstrations & oversee client trials Work full-cycle sales opportunities in partnership with Contracts and Client Success Achieve monthly and quarterly quota targets based on quantity of systems sold Accurately manage pipeline activity using CRM tools (HubSpot experience is a plus) Represent VALD professionally at conferences, events, and industry meetings Compensation & Benefits Commission and on-target bonus structure Home office setup or co-working allowance offered Full VALD equipment demo kit, iPad, and a work computer Monthly expense reimbursement Monthly fitness and wellness allowance Medical, vision, dental insurance, and 401(k) It’s not expected that any single candidate would check every box here. If you meet just some of the requirements, but not all, we encourage you to submit your application! We strongly encourage you to apply if you’re at all interested. Show us how your experience could improve our team and widen our perspective. Our selection process includes assessing the requirements of the role vs the individual, and how well we think they will work in the VALD team. Why VALD? At VALD, you’ll join a global team redefining how performance and healthcare professionals measure and improve human movement. We offer opportunities to learn from high-performing teams, collaborate across disciplines, and grow within a company that values curiosity, accountability, and impact. Semi-annual global team gatherings provide opportunities for professional development and connection, while our culture prioritizes inclusion, diversity, and long-term growth. VALD Diversity & Inclusion Commitment VALD’s best asset is not our technology but our people and culture. A culture of inclusion and diversity is critical to our business. We know diverse teams perform better. It's not a separate initiative – we aim to embed inclusion and diversity in everything we do. We are committed to fostering an inclusive work environment and embracing diversity, including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity, socioeconomic background and sexual orientation. We welcome applications from people from all backgrounds. Conditions of Employment Successful applicants will be subject to background checks (including identity and criminal record checks). It will be a condition of employment that the background checks return acceptable results.

Location: Singapore, Singapore OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity The Strategic Markets and Global Marketing teams are responsible for accelerating sustainable growth across OKX’s priority markets. We work across regions and functions to identify opportunities, develop market strategies, strengthen execution, and build repeatable operating models that can scale globally. We are looking for a Chief of Staff to serve as a trusted strategic and operational partner to the Executive Vice President of Global Markets and Marketing. This is a high-impact role at the intersection of strategy, market expansion, business performance, and organizational execution. You will translate strategic priorities into clear operating plans, drive high-priority cross-functional initiatives, improve decision-making through rigorous analysis, and ensure alignment across regional and global teams. You will also act as a connective layer between the Strategic Markets and Global Marketing leadership teams and key partners across Product, Marketing, Business Development, Operations, Finance, Legal, Compliance, and other functions. The ideal candidate combines strong commercial judgment, analytical rigor, executive presence, and hands-on execution. You are comfortable navigating ambiguity, challenging assumptions, and taking ownership of complex initiatives from initial problem definition through to measurable results. What You’ll Be Doing Strategic Planning and Execution Partner directly with the Executive Vice President of Global Markets and Marketing to define priorities, develop strategic plans, and translate objectives into clear initiatives, milestones, and areas of accountability. Drive the annual and quarterly planning processes for Strategic Markets and Global Marketing, ensuring alignment between regional priorities and broader company objectives. Lead complex, high-priority initiatives spanning multiple markets, business units, and functional teams. Identify execution risks, dependencies, and organizational gaps early, and work with stakeholders to resolve them. Ensure key decisions are translated into action, with clear ownership, timelines, and measurable outcomes. Market Growth and Business Performance Develop data-driven analyses and recommendations regarding market expansion, investment allocation, customer growth, partnerships, and other strategic opportunities. Monitor market performance, commercial trends, competitive developments, and emerging risks across priority markets. Partner with regional leaders to assess performance, identify growth opportunities, and strengthen local market strategies. Build business cases and scenario analyses to support resource allocation and investment decisions. Help develop repeatable market-entry and growth playbooks that can be applied across regions while accounting for local market conditions. Operating Cadence and Governance Establish and continuously improve the operating cadence for Strategic Markets and Global Marketing, including leadership meetings, business reviews, planning sessions, and regional performance reviews. Develop dashboards and management reports that provide leadership with a clear view of performance, priorities, risks, and required decisions. Create effective governance mechanisms for cross-functional initiatives, ensuring appropriate escalation and timely decision-making. Maintain disciplined follow-through on leadership decisions, commitments, and strategic initiatives. Improve the quality and flow of information among regional teams, functional partners, and senior leadership. Executive Advisory and Decision Support Serve as a trusted thought partner to the Executive Vice President of Global Markets and Marketing on strategic, commercial, operational, and organizational matters. Synthesize complex information into clear insights, recommendations, executive briefings, and materials that support decision-making. Prepare presentations, business reviews, strategic updates, and other materials for senior leadership. Represent the Strategic Markets and Global Marketing leadership teams in selected meetings and initiatives, ensuring continuity, alignment, and follow-through. Cross-Functional Leadership Build strong relationships with regional leaders and global stakeholders across Product, Marketing, Business Development, Operations, Finance, Legal, Compliance, HR, and Communications. Act as a connector across teams, clarifying objectives, resolving competing priorities, and removing barriers to execution. Lead special projects and time-sensitive initiatives that do not have a natural owner elsewhere in the organization. Support organizational planning, resource prioritization, and ways of working as the Strategic Markets and Global Marketing function evolves. Promote a culture of accountability, collaboration, transparency, and high performance. What We Look For In You Experience in strategy, business operations, management consulting, investment banking, technology, fintech, financial services, or a similarly fast-paced and analytical environment. Demonstrated experience partnering directly with senior executives and influencing leaders across multiple functions and markets. A strong track record of leading complex, cross-functional initiatives from strategy through execution. Strong commercial judgment and the ability to connect market insights, customer needs, business performance, and company priorities. Excellent analytical and problem-solving skills, including experience developing business cases, performance analyses, and executive-level recommendations. Exceptional written and verbal communication skills, with the ability to distill complex topics into clear decisions and action plans. Strong executive presence and the ability to build trust with stakeholders across different functions, cultures, and levels of seniority. High ownership, sound judgment, and a willingness to operate at both strategic and hands-on levels. Ability to thrive in ambiguity, adapt quickly, and maintain momentum in a rapidly changing environment. High integrity and discretion when handling confidential or sensitive information. Professional fluency in English. Nice to Haves Experience in crypto, fintech, digital assets, payments, or another highly regulated and rapidly evolving industry. Experience supporting international expansion or managing initiatives across multiple geographic markets. Prior experience as a Chief of Staff, strategy leader, business operations leader, or regional operator. Familiarity with go-to-market strategy, growth planning, partnerships, and regional operating models. Additional language capabilities relevant to OKX’s international markets. Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Hong Kong, Hong Kong SAR Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity The Strategic Markets and Global Marketing teams are responsible for accelerating sustainable growth across OKX’s priority markets. We work across regions and functions to identify opportunities, develop market strategies, strengthen execution, and build repeatable operating models that can scale globally. We are looking for a Chief of Staff to serve as a trusted strategic and operational partner to the Executive Vice President of Global Markets and Marketing. This is a high-impact role at the intersection of strategy, market expansion, business performance, and organizational execution. You will translate strategic priorities into clear operating plans, drive high-priority cross-functional initiatives, improve decision-making through rigorous analysis, and ensure alignment across regional and global teams. You will also act as a connective layer between the Strategic Markets and Global Marketing leadership teams and key partners across Product, Marketing, Business Development, Operations, Finance, Legal, Compliance, and other functions. The ideal candidate combines strong commercial judgment, analytical rigor, executive presence, and hands-on execution. You are comfortable navigating ambiguity, challenging assumptions, and taking ownership of complex initiatives from initial problem definition through to measurable results. What You’ll Be Doing Strategic Planning and Execution Partner directly with the Executive Vice President of Global Markets and Marketing to define priorities, develop strategic plans, and translate objectives into clear initiatives, milestones, and areas of accountability. Drive the annual and quarterly planning processes for Strategic Markets and Global Marketing, ensuring alignment between regional priorities and broader company objectives. Lead complex, high-priority initiatives spanning multiple markets, business units, and functional teams. Identify execution risks, dependencies, and organizational gaps early, and work with stakeholders to resolve them. Ensure key decisions are translated into action, with clear ownership, timelines, and measurable outcomes. Market Growth and Business Performance Develop data-driven analyses and recommendations regarding market expansion, investment allocation, customer growth, partnerships, and other strategic opportunities. Monitor market performance, commercial trends, competitive developments, and emerging risks across priority markets. Partner with regional leaders to assess performance, identify growth opportunities, and strengthen local market strategies. Build business cases and scenario analyses to support resource allocation and investment decisions. Help develop repeatable market-entry and growth playbooks that can be applied across regions while accounting for local market conditions. Operating Cadence and Governance Establish and continuously improve the operating cadence for Strategic Markets and Global Marketing, including leadership meetings, business reviews, planning sessions, and regional performance reviews. Develop dashboards and management reports that provide leadership with a clear view of performance, priorities, risks, and required decisions. Create effective governance mechanisms for cross-functional initiatives, ensuring appropriate escalation and timely decision-making. Maintain disciplined follow-through on leadership decisions, commitments, and strategic initiatives. Improve the quality and flow of information among regional teams, functional partners, and senior leadership. Executive Advisory and Decision Support Serve as a trusted thought partner to the Executive Vice President of Global Markets and Marketing on strategic, commercial, operational, and organizational matters. Synthesize complex information into clear insights, recommendations, executive briefings, and materials that support decision-making. Prepare presentations, business reviews, strategic updates, and other materials for senior leadership. Represent the Strategic Markets and Global Marketing leadership teams in selected meetings and initiatives, ensuring continuity, alignment, and follow-through. Cross-Functional Leadership Build strong relationships with regional leaders and global stakeholders across Product, Marketing, Business Development, Operations, Finance, Legal, Compliance, HR, and Communications. Act as a connector across teams, clarifying objectives, resolving competing priorities, and removing barriers to execution. Lead special projects and time-sensitive initiatives that do not have a natural owner elsewhere in the organization. Support organizational planning, resource prioritization, and ways of working as the Strategic Markets and Global Marketing function evolves. Promote a culture of accountability, collaboration, transparency, and high performance. What We Look For In You Experience in strategy, business operations, management consulting, investment banking, technology, fintech, financial services, or a similarly fast-paced and analytical environment. Demonstrated experience partnering directly with senior executives and influencing leaders across multiple functions and markets. A strong track record of leading complex, cross-functional initiatives from strategy through execution. Strong commercial judgment and the ability to connect market insights, customer needs, business performance, and company priorities. Excellent analytical and problem-solving skills, including experience developing business cases, performance analyses, and executive-level recommendations. Exceptional written and verbal communication skills, with the ability to distill complex topics into clear decisions and action plans. Strong executive presence and the ability to build trust with stakeholders across different functions, cultures, and levels of seniority. High ownership, sound judgment, and a willingness to operate at both strategic and hands-on levels. Ability to thrive in ambiguity, adapt quickly, and maintain momentum in a rapidly changing environment. High integrity and discretion when handling confidential or sensitive information. Professional fluency in English. Nice to Haves Experience in crypto, fintech, digital assets, payments, or another highly regulated and rapidly evolving industry. Experience supporting international expansion or managing initiatives across multiple geographic markets. Prior experience as a Chief of Staff, strategy leader, business operations leader, or regional operator. Familiarity with go-to-market strategy, growth planning, partnerships, and regional operating models. Additional language capabilities relevant to OKX’s international markets. Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! Disclaimer: Please note that Hong Kong is a group-level service hub, and OKX does not carry on a business of operating a virtual asset trading platform in Hong Kong. Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Manchester Workplace: onsite Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180 countries worldwide. The company offers end-to-end solutions for protecting homes and businesses оf any scale. To date, Ajax product portfolio includes 280 devices for intrusion protection, video surveillance, fire and life safety, and comfort and automation.  The company employs 5,000 specialists. We develop local teams because we understand local experts best comprehend market specifics. The company has sales representatives worldwide, including Norway, Sweden, Denmark, Finland, Italy, Spain, Germany, France, the United Kingdom, the USA, Australia, South Africa, and other regions. The Global Business Development team is like-minded people who share the ambitious goals of Ajax Systems. The best software combined with powerful hardware has forever changed the perception of security systems for users and industry professionals. Being recognized at the biggest specialized exhibitions such as IFSEC, Expoprotection, and Intersec, as well as winning prestigious awards from industry-leading media like PSI magazine and GIT SECURITY, today Ajax is one of the most awarded security systems in Europe. Ajax Systems production includes 4 factories, 2 of which are located in Ukraine, 1 in Turkey, and 1 in Vietnam. At the same time, the company's certification according to the ISO 14001 standard ensures a minimal impact of production on the environment. The selection of components for Ajax device manufacturing is determined by the presence of manufacturer declarations confirming compliance with RoHS requirements. The company emerged against the backdrop of revolution and war. That's why resilience is the cornerstone of the brand's DNA, and the fight against evil by creating the best security and automation devices is Ajax unwavering mission. As an Administrative Support Specialist, you will play an important role in supporting the daily operations of our UK business. You will provide administrative and operational assistance to our Business Development Managers, marketing team, and other colleagues, ensuring that internal processes, customer visits, and events run smoothly. This is an independent, office-based position that requires strong organisational skills, initiative, and the ability to manage multiple priorities with minimal supervision. Key Responsibilities: Provide day-to-day administrative and operational support to the UK sales and marketing teams. Coordinate product returns, ensuring accurate documentation, communication, and timely processing. Support the organisation of company events, exhibitions, meetings, and customer visits, including logistical arrangements. Manage bookings and schedules for the Manchester showroom and demo suite, ensuring they are prepared for customer demonstrations and meetings. Assist Business Development Managers with administrative requests, including providing pricing information and preparing relevant documentation. Coordinate office-related activities and ensure the smooth day-to-day running of the Manchester location. Liaise with internal teams and external partners to resolve administrative and operational queries. Maintain accurate records, documentation, and schedules, ensuring information is organised and up to date. Requirements: Previous experience in sales administration, office administration, sales support, or a similar role. Strong organisational and time-management skills, with the ability to manage multiple tasks and competing priorities. Excellent written and verbal communication skills. Confidence working independently, taking ownership of tasks, and solving problems proactively. Good working knowledge of Google Workspace applications, particularly Google Docs, Google Sheets, Gmail, and Google Calendar. Strong attention to detail and a structured approach to administrative processes. A customer-focused mindset and the ability to communicate professionally with colleagues, customers, and external partners. Willingness to work full-time from our Manchester office. Nice To Have: Experience supporting sales teams, particularly in a B2B environment. Experience coordinating events, exhibitions, or customer demonstrations. Familiarity with CRM or ERP systems. Previous experience in the security, technology, or electronics industry. What We Offer: Opportunity to work in one of the most recognized and innovative security manufacturers. Opportunity to take on new challenges, advance your career, and make a meaningful impact. Opportunity to be part of a fast-paced and dynamic environment that encourages creativity, critical thinking, and the exploration of new ideas. Competitive compensation that includes a base salary and performance-related bonuses. Work tools are covered by the company. We get to work every day and build a better security world for people. At Ajax Systems, we are all a part of something bigger than ourselves. Join us and be part of Ajax Systems company, where you will feel empowered to succeed!

Location: Manchester; London; Birmingham; Bath; Brighton; United Kingdom Workplace: remote Ajax Systems is an international technological company and Europe's largest security system manufacturer. In addition, the company offers solutions for video surveillance, smart homes, fire detection, and flood prevention. The product portfolio includes 180 wireless and wired devices for security and automation. Today, Ajax protects over 3.5 million users in 187 countries worldwide. The company employs 4,100 specialists.  We develop local teams because we understand local experts best comprehend market specifics. The company has sales representatives worldwide, including Italy, Spain, Germany, France, the United Kingdom, the USA, Australia, South Africa and other regions. The Global Business Development team is like-minded people who share the ambitious goals of Ajax Systems.  The best software combined with powerful hardware has forever changed the perception of security systems for users and industry professionals. Being recognized at the biggest specialized exhibitions such as IFSEC, Expoprotection and Intersec, as well as winning prestigious awards from industry-leading media like PSI magazine and GIT SECURITY, today Ajax is one of the most awarded security systems in Europe. Ajax Systems' production includes three factories, two of which are located in Ukraine and one in Turkey. At the same time, the company's certification according to the ISO 14001 standard ensures a minimal impact of production on the environment. The selection of components for Ajax device manufacturing is determined by the presence of manufacturer declarations confirming compliance with RoHS requirements. The company emerged against the backdrop of revolution and war. That's why resilience is the cornerstone of the brand's DNA, and the fight against evil by creating the best security and automation devices is Ajax's unwavering mission. Ajax Systems is a Ukrainian success story, a place of incredible strength and energy. Key requirements: Proven experience in inside sales, preferably in a B2B environment Excellent verbal and written communication skills Goal-oriented mindset with a passion for achieving targets Strong customer service orientation with a passion for building and maintaining long-term customer relationships Ability to empathize with customers and provide solutions to their problems/ requests Proficiency in Microsoft Office suite (Word, Excel, Outlook) for creating documents, spreadsheets, and email communication. Familiarity with CRM softwares to manage customer interactions, track leads, and generate reports Self-motivated, resilient, and adaptable to a fast-paced sales environment Responsibilities: CRM leads management, analysis and follow-up Partner Program quarterly results management, analysis and follow-up Distributors events: promo creation and follow-up, checking lists of participants, event feedback and improvements to increase sales and leads Ajax events: leads qualification/tracking and participants follow-up Follow up with clients post-sale to ensure satisfaction, resolve any issues, and secure repeat business and referralsDevelopment of an incentive program for KA according to the sales growth plan Make outbound calls to potential customers to promote and sell the company's solutions Respond to inbound sales inquiries and follow up on leads generated by other sales channels Build and maintain relationships with customers, understand their needs, and provide solutions to meet their requirements Keep accurate and up-to-date records of customer interactions and sales activities in the company's CRM systemCollaborate with other departments to ensure a seamless customer experience and resolve any issues that arise Provide regular updates to the management on performance and progress Managing and maintaining a database of all sales data (orders, payments, forecasts, performance, BDMs call cycles) Support the sales team in all aspects of the sales process, including lead generation, qualification, and follow-up Prepare proposals and other sales-related materials Coordinate sales events demonstrations and presentations Continuously strive to improve sales techniques, processes, and efficiency to maximize productivity and results Meet or exceed monthly and quarterly sales targets We offer: Opportunity to work in one of the most recognized and innovative security manufacturers. Opportunity to take on new challenges, advance your career, and make a meaningful impact. Opportunity to be part of a fast-paced and dynamic environment that encourages creativity, critical thinking, and the exploration of new ideas. Competitive compensation that includes a base salary and performance-related bonuses. Work tools are covered by the company. We get to work every day and build a better security world for people. At Ajax Systems, we are all a part of something bigger than ourselves. Join us and be part of Ajax Systems company, where you will feel empowered to succeed!

Location: United States (Remote) Workplace: Remote ROLE SUMMARY We’re seeking a Staff Product Designer to shape the user experience for Nexus, Temporal’s cross-namespace connectivity capabilities. You’ll make complex distributed-system concepts understandable and approachable for developers and operators, designing coherent experiences across product surfaces, workflows, and supporting documentation. This role combines strong UI and interaction design with systems thinking, product strategy, and close partnership across Product, Engineering, and Developer Experience. WHAT YOU’LL DO - Lead the end-to-end design direction for Nexus experiences, from early problem framing through detailed interaction design, validation, and delivery. - Turn complex concepts such as cross-namespace connectivity, workflow communication, configuration, and operational visibility into clear, intuitive user experiences. - Partner with Product and Engineering to define user problems, explore solutions, clarify requirements, and make thoughtful tradeoffs across usability, reliability, scalability, and technical constraints. - Design cohesive experiences across Temporal Cloud interfaces, developer-facing workflows, APIs, and other surfaces that help users understand and adopt Nexus. - Create high-fidelity designs, prototypes, and interaction models that communicate behavior across happy paths, edge cases, errors, permissions, and recovery scenarios. - Establish reusable patterns and contribute to design-system evolution so Nexus experiences feel consistent, accessible, and scalable across Temporal products. - Represent user needs in roadmap and architecture discussions, using research, usability testing, customer feedback, and product data to guide decisions. - Raise the quality of product design across the organization through critique, mentorship, and clear design rationale. WHAT YOU’LL BRING - Significant experience leading product design for complex technical products, developer tools, infrastructure, SaaS, or workflow-oriented applications. - Strong interaction and visual design skills, with a portfolio showing thoughtful information architecture, complex workflows, prototypes, and shipped product experiences. - Ability to make sophisticated technical concepts understandable without oversimplifying the underlying user needs or system behavior. - Experience partnering closely with Product and Engineering on ambiguous, cross-functional problems from discovery through implementation. - Strong systems thinking and attention to detail across states, permissions, configuration, failure modes, accessibility, and operational context. - Clear communication skills and the ability to influence product direction through customer insight, design rationale, and collaborative decision-making. - Remote-first availability in the United States or Canada, with the ability to participate in occasional in-person immersion sessions and team offsites. This role has no on-call requirement. NICE TO HAVE - Experience designing products for distributed systems, workflow orchestration, cloud infrastructure, APIs, or developer platforms. - Familiarity with Temporal, durable execution, cross-service workflows, or related developer concepts. - Experience designing for both technical builders and the operators responsible for reliability, governance, and troubleshooting. - Familiarity with accessibility standards, responsive design, and design-system practices for complex web applications. Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity. Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.

Location: United Kingdom, London Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Technical Account Manager II Location: United Kingdom PlayStation has an exciting opportunity for a Technical Account Manager II supporting game development partners across the UK and Europe. You will help development teams deliver exceptional games on PlayStation platforms by connecting them with technical expertise, advocating for their needs, and coordinating support throughout the development lifecycle. This role requires someone who can navigate ambiguity, align internal stakeholders, and turn complex technical and organisational challenges into clear, actionable plans. Responsibilities Own technical account relationships with assigned development partners, building a deep understanding of their development goals, production priorities, and support needs. Build trusted relationships with technical leadership, production teams, and other key decision-makers. Partner with Developer Technology Group (DTG) engineers, platform teams, and business account management teams to connect partners with the right expertise and support. Navigate situations where requirements, ownership, or priorities are unclear, bringing structure to discussions and driving agreement on next steps. Align internal stakeholders around partner needs, clarifying responsibilities, managing dependencies, and coordinating support across teams. Meet regularly with partners to proactively identify project risks, technical challenges, and opportunities to improve development workflows. Maintain ownership of account and title support, coordinating escalations and driving issues towards resolution. Gather partner feedback and champion it within PlayStation to inform platform tools, documentation, services, and support priorities. Share recommended development practices and facilitate knowledge exchange across development partners and technical teams. Provide on-site support and training, and contribute to technical workshops, postmortems, and advisory panels. Collaborate with teams around the world to deliver a consistent approach to partner support. Travel regularly to partner sites across the UK and Europe, with occasional international travel as required. Skills and Qualifications Required Engineering experience with hands-on exposure to game SDKs and the ability to understand and discuss technical documentation, tools, and integration requirements. A solid understanding of game development pipelines and the challenges teams face across development, production, and release. Demonstrated ability to work effectively through ambiguity, define problems, establish priorities, and drive progress when ownership or requirements are evolving. Experience aligning stakeholders across technical and non-technical teams, balancing competing priorities, and influencing outcomes without direct authority. Excellent written and verbal communication skills in English, with the ability to adapt communication for engineers, production teams, and senior stakeholders. Strong relationship-building skills and a proactive, service-oriented approach to supporting development partners. Familiarity with development tools and the ability to quickly understand complex technical projects and their support needs. Ability to work independently, including at partner sites, exercising sound judgement and representing PlayStation professionally. Ability to recognise when specialist expertise is needed and coordinate the right people and resources to resolve issues. Willingness and ability to travel within the UK and Europe, with occasional international travel. An undergraduate degree or equivalent industry experience. Preferred Previous experience in game studio operations, technical production, development management, or a related role coordinating development workflows and cross-functional teams. Technical knowledge of PlayStation platforms, tools, and development processes. Direct console game development experience, including contributing to the launch of a console title in a technical capacity. Experience managing technical relationships with external development partners. Experience working with globally distributed teams and coordinating across organisational boundaries. Experience facilitating technical workshops, project reviews, or postmortems and translating their findings into practical improvements. Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: London; Oxford; Reading; Portsmouth; Cambridge; Crawley; Luton; Worthing; Southampton; Northampton Workplace: remote Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180 countries worldwide. The company offers end-to-end solutions for protecting homes and businesses оf any scale. To date, Ajax product portfolio includes 280 devices for intrusion protection, video surveillance, fire and life safety, and comfort and automation.  The company employs 5, 000 specialists.  We develop local teams because we understand local experts best comprehend market specifics. The company has sales representatives worldwide, including Italy, Spain, Germany, France, the United Kingdom, the USA, Australia, South Africa and other regions. The Global Business Development team is like-minded people who share the ambitious goals of Ajax Systems.  The best software combined with powerful hardware has forever changed the perception of security systems for users and industry professionals. Being recognized at the biggest specialized exhibitions such as IFSEC, Expoprotection and Intersec, as well as winning prestigious awards from industry-leading media like PSI magazine and GIT SECURITY, today Ajax is one of the most awarded security systems in Europe. Ajax Systems production includes four factories, two of which are located in Ukraine, one in Turkey and one in Vietnam. At the same time, the company's certification according to the ISO 14001 standard ensures a minimal impact of production on the environment. The selection of components for Ajax device manufacturing is determined by the presence of manufacturer declarations confirming compliance with RoHS requirements. The company emerged against the backdrop of revolution and war. That's why resilience is the cornerstone of the brand's DNA, and the fight against evil by creating the best security and automation devices is Ajax unwavering mission. Key Responsibilities: Team Leadership & Strategy Lead, mentor, and support the regional sales team in UK South to achieve individual and collective revenue targets. Formulate and execute tailored market strategies and commercial plans for Ajax Systems products across the region. Business Development & Account Management Proactively identify and capture new business opportunities, securing meetings with key stakeholders and potential partners. Strategize, prepare, and deliver compelling presentations to engage business partners, specifiers, and industry decision-makers. Foster high-trust relationships with dealers, installers, and ARCs, ensuring clear communication of product features, benefits, and updates. Advocate for the inclusion of Ajax Systems products in system specifications to influence purchasing decisions. Partner Enablement & Market Presence Actively represent Ajax Systems at trade shows, marketing events, and industry exhibitions to enhance brand visibility. Gather market intelligence and customer feedback to guide management on product enhancements and future offerings. Qualifications & Requirements Proven track record in B2B sales within the UK security sector (Intrusion, CCTV, Fire, or related security products). Management Experience: experience with hiring, onboarding, leading, motivating, and directing a high-performing regional sales team. Strong business acumen with an established network of contacts among UK distributors, installers, and integrators. Understanding of UK security industry standards, distribution channels, and vertical sectors. High technical competence with security products and the ability to conduct effective technical product demonstrations. Excellent presentation, negotiation, and interpersonal skills. Proactive, self-driven, and results-oriented with a strong hunter mentality. Willingness and ability to travel up to 70–80% of the time across the region as required by business needs.

Location: Manchester; Birmingham; Sheffield; Leeds; Liverpool Workplace: remote Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180 countries worldwide. The company offers end-to-end solutions for protecting homes and businesses оf any scale. To date, Ajax product portfolio includes 280 devices for intrusion protection, video surveillance, fire and life safety, and comfort and automation.  The company employs 5, 000 specialists.  We develop local teams because we understand local experts best comprehend market specifics. The company has sales representatives worldwide, including Italy, Spain, Germany, France, the United Kingdom, the USA, Australia, South Africa and other regions. The Global Business Development team is like-minded people who share the ambitious goals of Ajax Systems.  The best software combined with powerful hardware has forever changed the perception of security systems for users and industry professionals. Being recognized at the biggest specialized exhibitions such as IFSEC, Expoprotection and Intersec, as well as winning prestigious awards from industry-leading media like PSI magazine and GIT SECURITY, today Ajax is one of the most awarded security systems in Europe. Ajax Systems production includes four factories, two of which are located in Ukraine, one in Turkey and one in Vietnam. At the same time, the company's certification according to the ISO 14001 standard ensures a minimal impact of production on the environment. The selection of components for Ajax device manufacturing is determined by the presence of manufacturer declarations confirming compliance with RoHS requirements. The company emerged against the backdrop of revolution and war. That's why resilience is the cornerstone of the brand's DNA, and the fight against evil by creating the best security and automation devices is Ajax unwavering mission. Key Responsibilities: Team Leadership & Strategy Lead, mentor, and support the regional sales team in UK North to achieve individual and collective revenue targets. Formulate and execute tailored market strategies and commercial plans for Ajax Systems products across the northern region. Business Development & Account Management Proactively identify and capture new business opportunities, securing meetings with key stakeholders and potential partners. Strategize, prepare, and deliver compelling presentations to engage business partners, specifiers, and industry decision-makers. Foster high-trust relationships with dealers, installers, and ARCs, ensuring clear communication of product features, benefits, and updates. Advocate for the inclusion of Ajax Systems products in system specifications to influence purchasing decisions. Partner Enablement & Market Presence Actively represent Ajax Systems at trade shows, marketing events, and industry exhibitions to enhance brand visibility. Gather market intelligence and customer feedback to guide management on product enhancements and future offerings. Qualifications & Requirements Proven track record in B2B sales within the UK security sector (Intrusion, CCTV, Fire, or related security products). Management Experience: experience with hiring, onboarding, leading, motivating, and directing a high-performing regional sales team. Strong business acumen with an established network of contacts among UK distributors, installers, and integrators. Understanding of UK security industry standards, distribution channels, and vertical sectors. High technical competence with security products and the ability to conduct effective technical product demonstrations. Excellent presentation, negotiation, and interpersonal skills. Proactive, self-driven, and results-oriented with a strong hunter mentality. Willingness and ability to travel up to 70–80% of the time across the UK North region as required by business needs.

Workplace: remote Location : The role requires on-site presence 2-3 days a week in Boston. Responsibilities : Develop and execute a tailored OCM strategy aligned to the Digital program objectives, phased rollout plan, and go-live milestones Assess change impacts and organizational readiness across all digital solution rollouts, including ELN, Lab Data Hub, Sample Inventories, LARA, and PlaNN Create and maintain actionable OCM deliverables: stakeholder maps, communication plans, training strategies, adoption metrics, and readiness assessments Support the transition from fragmented, manual workflows to integrated, automated scientific workflows — helping scientists shift effort from data administration to target discovery Partner with RDP Lead and a team of Sr. Scientific Business Analysts Digital Leads, scientists, lab managers, and program leadership to build sponsorship and drive adoption across all user groups Engage with key LoB representatives (Peptide Synthesis, Generic Biology, Rare Diseases, and In-Vivo research teams) as new use cases are continuously onboarded Facilitate workshops, focus groups, and feedback sessions with lab scientists and scientific support staff Support change agent networks and site champions within the Waltham facility Navigate organizational complexity Design and deliver clear, role-based communication materials that articulate the "why, what, and how" of transitioning to integrated digital lab tools — including ELN, Lab Data Hub, Sample Inventory, LARA, and PlaNN Collaborate with training teams to develop scientist-facing, role-based training for each solution go-live: ELN experiment documentation and template workflows Instrument data ingestion and Lab Data Hub usage Sample lifecycle management in Mosaic/BioHome In-vivo study management in LARA (Inset Climb) Request and reservation workflows in PlaNN (Wrike) Ensure ongoing reinforcement and adoption support post go-live, including for use cases onboarded continuously Actively participate in the Digital Program governance structure, collaborating with the Program Manager, RDP Lead, PMO, and LoB Representatives What we expect : Bachelor's or Master's degree in Business, Organizational Development, Psychology, Communication, or related field 5+ years of OCM experience, ideally within large-scale IT or digital transformation programs Experience working in or with research, pharma, or life sciences environments strongly preferred Familiarity with laboratory environments, scientific workflows (e.g., experiment design, sample management, in-vivo studies), and the challenges of digitizing lab operations is a significant advantage Experience supporting SaaS platform rollouts and multi-system integrations in complex organizations Strong knowledge of change management methodologies (Prosci ADKAR, Kotter, etc.) Ability to translate complex technical digital solutions into scientist-friendly language and adoption strategies Excellent facilitation, communication, and presentation skills — comfortable engaging both scientists and senior program stakeholders Analytical mindset with experience tracking adoption and readiness metrics Ability to operate in a fast-paced, use-case-driven delivery model where scope evolves continuously based on prioritized research use cases Comfortable operating in a global, matrixed organization with evolving priorities and stakeholder groups Nice to have : Experience within life sciences, biotechnology, healthcare, pharmaceutical, or other regulated industries Familiarity with scientific or laboratory environments and research workflows We offer : Competitive compensation Remote work Flexible working hours Continuous education, mentoring, and professional development programs A team with excellent tech expertise

Location: Cairo, Egypt Workplace: onsite What you will be doing Own end-to-end activation for a portfolio of merchants, including more complex accounts with higher revenue, multiple stores or channels, or non-standard integrations. Make sure each partner is fully configured with the right access, settings, and dashboards before go-live. Act as the escalation point for the team on stalled, high-priority, or time-sensitive cases. Coordinate directly with Risk, Legal, BD, and Product to resolve them within SLA. Analyze trends across the pipeline to find root causes, such as recurring issues, unclear requirements, or integration friction. Propose fixes and help implement them with the relevant teams. Lead the investigation of technical and backend integration issues across platforms (e.g., Shopify, Magento, WooCommerce, custom API integrations). Work with Tech and Integrations teams to resolve them and document repeatable solutions. Monitor post-activation performance, including first transactions, inactivity, and early churn signals. Proactively re-engage merchants who are at risk. Ensure Tabby's online presence on merchant websites, before and after go-live, is aligned with brand guidelines. Set the quality standard the team follows. Own and continuously improve CRM processes, automations, and data integrity. Act as the team's go-to person for pipeline hygiene and reporting accuracy. Lead or contribute to cross-functional improvement initiatives, such as leading projects with BD and Scoring, and onboarding workflow. Support Merchant Onboarding Executives through case guidance, quality reviews, and knowledge sharing. Help onboard new joiners and create or maintain playbooks and SOPs. Step in to cover workload during peaks or absences so the team keeps delivering against its targets. Represent the onboarding team in cross-functional discussions, bringing the merchant's perspective and the team's operational insight into decisions. Skills, Knowledge & Expertise Hold a Bachelor's degree in business, sales, or a related field, with 3–5 years of experience in merchant onboarding, account management, merchant success, or a similar operations role, ideally in fintech, payments, or e-commerce. Experienced in Business Development, sales, customer success, or cold calling, with confidence and comfort in outbound outreach and in re-engaging unresponsive merchants. Are fully proficient in written and spoken English and Arabic. Have a proven track record of hitting or exceeding conversion, SLA, or activation targets. Have hands-on experience with CRMs and workflow automations, and enjoy improving how a process runs, not just running it. Have a keen interest in e-commerce and are comfortable learning technical topics. Prior integration experience is not required, as full training will be provided. Have experience coaching or guiding junior team members, formally or informally. Are self-driven and structured, and can prioritize effectively when handling multiple escalations at once. Work in an OKR-driven, process-oriented way to deliver on business goals. To be successful in this role, we believe you will have: Excellent communication and stakeholder management skills, with the ability to handle difficult merchant conversations and influence internal teams without direct authority. A problem-solving mindset: you look beyond the individual case to the pattern behind it, and you push for the fix. Strong attention to detail combined with the judgment to know when to escalate, when to act, and when to change the process. Calm ownership in ambiguous situations, and the credibility to be the person others on the team turn to. A genuine interest in fintech and e-commerce, and in building an onboarding experience that scales.