Location: Songkhla, Thailand
Turn your passion for luxury into a career opportunity! Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles.
About the Role:
As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.
Flexibility
- each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
Frequent opportunities
- perform several missions per month and collaborate with some of the most prestigious brands worldwide.
What you will be doing:
Choose your assignments - align your missions with your personal preferences and profile.
Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.
Observe carefully - check the ambiance, service quality, and overall customer experience.
Provide honest feedback - use our platform to share your observations through questionnaires.
About CXG
At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.
Join us and enjoy the flexibility of working on the go with our mobile platform,
CXG Live
. On this platform, you can seamlessly manage missions, certifications, and feedback.
Requirements
Current customer of premium and luxury brands.
Not currently under contract with any retail brands, to ensure impartiality.
Punctual, organized, detail-oriented, and reliable.
Observant and passionate about customer experience.
No prior experience is required; we value honest feedback from genuine customers.
Benefits
This is a
freelance
, project-based position
Flexible working hours
Compensation for Non-Purchase Evaluations: Earn a fee based on mission complexity.
Compensation for Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.
Location: San Francisco, CA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
As a Sales Enablement Trainer, Claude Products, you'll teach Anthropic's global sales team how to use our products, both to do their own work better and to position Claude credibly with customers. Anthropic ships quickly, and the surface area of what we build is growing faster than any individual seller can track. The job has two components. The first is enabling our own people to be power users of Claude so the field is the most sophisticated user of the product we sell. The second is enabling them to position it: to run a credible technical conversation with a customer, anticipate the hard questions, and hold their own with a technical buyer.
In this role, you’ll help define what an AI-native sales team looks like. The best person in this role already uses Claude to help them excel in a sales or sales enablement role. You'll be embedded enough with Product and Applied AI to see around the corner and be opinionated enough to say which surfaces to invest enablement resources behind. You'll need enough technical credibility to earn the respect of engineers and enough commercial fluency to earn the respect of sellers.
Key responsibilities
Own product enablement for the global field organization, spanning new launches, existing capabilities, and the product roadmap ahead
Build the programs that make Anthropic sellers genuinely expert users of Claude in their own daily work
Create enablement that equips the field to position our products with technical and business buyers, including demo readiness, objection handling, and competitive framing
Partner closely with Product, Product Marketing, and Applied AI to get early visibility into what is shipping and to shape how it reaches the field
Anticipate which new product surfaces will require enablement investment, and make the case for that investment before launch
Build and maintain the product certification path that credentials sellers on our core products
Create high-quality enablement content including demo scripts, technical talk tracks, solution guides, and competitive positioning material
Establish feedback loops that carry field and customer signal about product gaps back to Product and Product Marketing
Minimum qualifications
Experience in a sales or sales enablement role
Experience building AI automations into sales workflows and tooling
Hands-on, regular use of AI assistants and agentic tools (e.g., Claude, Claude Code) in your own real-world workflows
Working technical knowledge of how LLM products work (e.g., prompting, context, tool use, APIs), enough to demo them live and field technical questions from engineering buyers
Experience writing and presenting technical material for audiences with very different levels of technical depth
Preferred qualifications
Experience bridging sales and technical audiences in a role such as solutions engineering, sales engineering, technical enablement, product marketing, or technical account management
Hands-on experience building with LLM APIs, agentic frameworks, or developer tooling
Experience turning complex, fast-moving technical products into enablement content such as demo scripts, technical talk tracks, solution guides, or training curricula
Experience owning launch readiness for a technical product across a global field organization
Experience partnering with Product or Product Marketing to prepare a field team ahead of launch, not after it
Experience building programs from 0 to 1 in fast-paced, ambiguous environments
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$190,000
—
$270,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Remote - Colombia ; Remote - Costa Rica ; Remote - Mexico
About Backblaze
Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we're helping customers break free from the restrictive, overpriced legacy solutions that hold them back and blaze forward with the full power of the open cloud in their hands.
Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $125M in revenue and is the leading specialized storage cloud, managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.
Role Overview
Backblaze is seeking a Director, Enterprise Systems & Architecture to own the technical vision, architecture, and operations of the company’s enterprise systems and emerging AI use cases. This is a senior leadership role with organization-wide scope — spanning commercial and financial systems, GTM technology, data architecture, and the deployment and governance of AI agents across the business.
This leader will serve as the company’s architectural authority for enterprise platforms including Salesforce, NetSuite, Zendesk, Snowflake, and their surrounding integration ecosystem. Equally important, they will support the governed infrastructure layer that enables AI agents, automated workflows, and headless capabilities to operate safely at a public company. They will partner closely with the CRO, CISO, and CFO organizations to enable velocity while ensuring systems are compliant, auditable, and built to scale.
The ideal candidate combines deep enterprise architecture expertise with hands-on platform engineering instincts and practical experience deploying AI agents in production environments. This is a build-and-operate role, not a purely advisory one. The Director will directly manage the Salesforce administration team and the NetSuite techno-functional team, and will grow a broader platform capability over time.
Key Responsibilities
Enterprise Architecture Strategy
Define and maintain the enterprise systems architecture roadmap across the commercial, financial, and GTM technology stack, including Salesforce, NetSuite, Zendesk, Snowflake, and related platforms.
Own and maintain formal architecture documentation including system topology maps, data flow diagrams, integration inventories, and architecture decision records (ADRs).
Establish and enforce architectural governance standards and review processes for all material system changes across the enterprise.
Define reference architectures and design patterns for integrations, data exchange, platform extensibility, and AI agent workloads.
Lead build vs. buy evaluations and establish platform selection criteria — including for AI tooling, agent orchestration frameworks, and LLMOps infrastructure — aligned with long-term architectural goals.
Ensure systems architecture supports scalability, data integrity, security, and operational efficiency in a public-company environment.
Systems Architecture & Integration Design
Serve as the lead architect for the design and implementation of integrations across Salesforce, NetSuite, Zendesk, Snowflake, Orb, and other enterprise platforms.
Establish and enforce design standards, data contracts, and integration governance across all enterprise systems.
Own the enterprise architecture review board, evaluating proposed system changes for scalability, compliance, security, and alignment with long-term design goals.
Define integration patterns (event-driven, API-first, middleware) and ensure consistent application across the technology ecosystem.
Partner with the Data Engineering team to ensure data pipelines, data models, and platform integrations reflect sound architectural principles and support reliable analytical and operational outcomes.
Lead evaluation and selection of new technologies, including iPaaS and middleware platforms, ensuring alignment with the broader architecture.
Architecture Governance & Advisory
Serve as the company's technical authority on enterprise systems design questions, providing architectural guidance to Revenue Operations, Finance, and Data Engineering leadership.
Lead architecture review sessions and provide formal design approval for major system initiatives and platform changes.
Produce and maintain architectural roadmaps, standards documentation, and technical decision frameworks that guide delivery teams and stakeholders.
Translate complex business requirements into scalable, future-proof architectural solutions, ensuring alignment between business priorities and technical design decisions.
Establish strong feedback loops with business teams to ensure the architecture evolves alongside organizational needs.
Mature the infrastructure that governs AI agent workflows — ensuring all agents and automated systems operate through governed identity, API gateway, secrets management, logging, and reconciliation layers.
Maintain and enforce change management standards for workflow deployments, prompt changes, and policy updates — including GitHub-backed version control and CI/CD deployment gates.
Ensure AI agent operations comply with SOX IT General Controls, data privacy requirements (GDPR/CCPA), and internal data governance standards.
Build and maintain observability infrastructure in partnership with the security team for agent operations, including real-time dashboards, alerting on anomalous behavior, and audit trail evidence for SOX and compliance purposes.
Team Leadership & Vendor Governance
Lead and develop a team of Business Systems administrators, contractors, providing mentorship and clear career development direction.
Establish best practices for systems lifecycle management, change management, and project delivery.
Manage vendor and contractor relationships, ensuring external resources operate within defined architectural standards and governance frameworks.
Champion a culture of technical rigor, documentation discipline, and continuous improvement across the team.
Qualifications
Required
10+ years of experience in Enterprise Architecture, Business Systems, or Platform Engineering roles, with demonstrated ownership of multi-system environments at a public or compliance-regulated company.
Proven experience deploying, monitoring, and governing AI agents or LLM-powered workflows in production, including prompt versioning, agent identity management, and audit logging.
Deep experience architecting and governing Salesforce CRM environments at scale, including data model design, integration patterns, and access controls.
Strong working knowledge of NetSuite and Snowflake from both an architectural and operational perspective.
Experience building and operating API gateway, secrets management, and identity-based access control infrastructure in support of automated workflows or agent systems.
Solid understanding of SOX IT General Controls and application controls, with experience producing control evidence in a public company environment within the last 3 years.
Proven track record managing multi-functional business systems or platform teams, including direct management of admins and techno-functional resources.
Experience designing integration architectures using event-driven, API-first, or middleware patterns.
Strong communication and stakeholder management skills with the ability to engage credibly across technical teams, senior business leaders, and external auditors.
Experience with workflow versioning, GitOps patterns, and CI/CD pipelines for business systems deployments.
Preferred
Proficiency with architecture and security frameworks to enable the responsible usage of AI
Hands-on experience with iPaaS or middleware platforms (e.g., Fivetran, Polytomic, MuleSoft, Boomi, Celigo) at a design and governance level.
Experience developing master data management (MDM) strategy and data governance frameworks.
Experience managing analytics architecture and BI platforms such as Tableau.
Salesforce and NetSuite certifications.
Experience working in public or large enterprise technology environments with compliance and audit requirements.
At Backblaze, we value being fair and good to our customers, partners, and employees. Diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We are proud to be an Equal Opportunity Employer.
Location: Des Moines, Iowa, United States
About the Role
iCapital is looking to hire an Associate Project Manager (PM) to support external clients throughout the project implementation and software development lifecycle. The PM is responsible for managing client statements of work, facilitating requirements analysis and design, baselining project plans, keeping the client informed of project progress, tracking and communicating financial status, ensuring timeline schedule, managing change, mitigating risk, and working with the client to facilitate on time, on budget project deliveries.
Responsibilities
Provide exceptional customer service to external clients and internal teams.
Manage project deliverables to ensure completion on schedule, within budget, and to client satisfaction.
Maintain project financial performance within approved client budgets and assessments.
Deliver project timelines on or ahead of schedule according to plan.
Manage resource allocation through accurate bookings and effective coordination of work product delivery.
Assess, communicate, and manage project scope changes to secure client approval and minimize project impact.
Track and achieve productivity, utilization, and margin metrics in accordance with established company guidelines.
Maintain accurate project data, including resourcing, task management, bookings, time recording, budgets, timelines, dependencies, and other required details within project management systems.
Meet established KPIs in alignment with Project Management requirements.
Qualifications
3-5 years’ experience in project or program management
Experience with the Software Development Life Cycle (SDLC)
Experience with either Waterfall or Agile methodologies
Strong knowledge of MS Office Products: Word, Excel, Outlook, PowerPoint, Project, SharePoint and Visio
Experience with project management software (JIRA, MS Project, etc.)
Project Management Certifications are a
plus
(i.e. PMP, CSM, CAPM, SAFe)
Six Sigma or Lean process improvement experience is a
plus
Experience in financial services, particularly life insurance or annuities, is a
plus
Benefits
The base salary range for this role is $75,000 to $90,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us
Twitter: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
| Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Location: San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the Role
As part of the Anthropic security department, the compliance team owns understanding security and AI safety expectations, as established by regulators, customers and (nascent) industry norms (which we also seek to influence). The compliance team uses this understanding to provide direction to internal partners on the priorities of security and safety requirements they must meet. The compliance team assures regulators and customers that those expectations are met by earning security credentials and responding to direct inquiry about Anthropics security program from auditors, customers and partners.
This opportunity is unique, as we work to secure today’s most novel and valuable asset types, we must build a new kind of compliance program, assuring the safety of artificial intelligence capabilities.
Key responsibilities
Understand how Anthropic's security and privacy capabilities across major cloud platforms implement common frameworks (e.g., NIST 800-53, NIST 800-171, ISO 27001, ISO 27701, CSA CCM, and SOC 2).
Build scalable data center and hyperscaler processes and documentation systems that will support future expansion to additional geographies and compliance frameworks.
Assess and mitigate security and operational risks, implementing corrective actions, and managing vendor compliance.
Coordinate engagements with independent assessors to earn security and privacy certifications and attestations important to Anthropic customers and enterprise partnerships, and to meet regulatory obligations.
Write, update and enact policies capturing security, privacy, and AI safety requirements.
Maintain and enhance Anthropic's system of security controls through audit readiness, recordkeeping, and cross-functional communication.
Minimum qualifications
Have 8+ years of progressive experience in audit and compliance roles, with direct ownership of certification/attestation or security compliance implementation projects
Have worked in cloud-native environments and understand security and privacy considerations for multi-cloud and hybrid architectures
Can translate complex compliance requirements into actionable workstreams for technical and non-technical stakeholders
Have integrated with common controls frameworks or GRC systems that scaled with organizational growth
Write clear and useful security and privacy documentation for both external and internal audiences.
Thrive in ambiguous, fast-paced environments where you'll need to build processes from scratch
Are comfortable organizing time-bounded task management of delegated work streams across a diverse organization
Are energized by being the subject matter expert who educates the organization on new compliance requirements and auditors on current security practices
Preferred qualifications
Have worked in AI/ML companies and understand unique security considerations for model development and deployment
Have worked with cloud companies and understand cloud security controls and physical security requirements
Bring experience from high-growth technology companies managing rapid compliance expansion
Have some experience implementing automated enforcement of security controls (i.e., compliance as code)
Possess relevant certifications (CISA, CRISC, CISM, CISSP, or ISO 27001 Lead Auditor/Implementer)
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$270,000
—
$345,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Hybrid - San Francisco
About Vercel:
Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.
Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.
About the role
We are looking for a Partner Solutions Engineer to join our partnerships team. This role will drive enablement and integration motions across Vercel's partner ecosystem: solution and consulting partners, strategic technology partners, and cloud alliances such as AWS. Partner Solutions Engineers work with partner engineering, sales, and product teams to grow adoption of Vercel's products and build strong technical relationships.
Partner Solutions Engineers serve as technical collaborators and developer advocates for Vercel's strategic partners. You will work with Vercel's Partner Managers to design and deliver programs such as agentic workshops, discovery sessions, and technical enablement. You will also have the opportunity to work with Vercel's partners on building product integrations and accelerators, bringing them from 0 to 1 and using Vercel, Next.js, AI SDK, and eve.
Partner Solutions Engineers require a strong web development background, especially in frontend development, cloud infrastructure, agentic development, and modern application development. Strong coordination skills across multiple partners and time zones are essential, as is building lasting relationships with practice leads, delivery teams, and executives.
What you'll do
Serve as the main technical contact for Vercel's partners, building lasting relationships with their engineering teams and leadership across solution and consulting partners, technology partners, and cloud alliances.
Build product integrations, proofs of concept, and reference applications that connect Vercel agentic infrastructure to apps and agents using Vercel’s open source solutions.
Author the guides, documentation, and workshop content behind Vercel's partner enablement, including integration guides for partner products.
Provide pre-sales support on partner-attached opportunities.
Enable Vercel's sales organization on the Vercel + partner better-together story, and present technical content at partner events, hackathons, and conferences.
Gather and deliver high-signal feedback from partner use cases and integrations to Vercel product teams.
What you need
You are passionate about building first-class web and agent experiences.
You have a strong understanding of fullstack web architecture, agentic development tools, and building AI applications.
You have 4+ years of experience as a solutions engineer, solutions architect, or tech lead advising or consulting engineering teams.
You have 6+ years of experience building and launching frontend applications using Next.js or React, and you still write code regularly.
You have shipped applications with composable technologies and services common in partner-delivered projects, such as CMS, ecommerce, A/B testing, and personalization.
You have built and shipped agentic applications with the Vercel AI SDK or other toolkits for AI-powered applications.
You can speak credibly to LLM frameworks, agent architectures, and AI application patterns.
You have worked with or within systems integrators, consulting firms, or technology partners, and understand how they staff, deliver, and grow a technology practice or product partnership.
You are experienced in developer relations, from training sessions and sales demos to conference talks and technical content.
You have a results-driven mindset and are experienced working in a fast-paced environment.
You are comfortable working with remote, globally distributed cross-functional teams.
You have excellent communication skills and experience advising both technical and non-technical stakeholders, from engineers to executives.
You are able to travel 25% of the time.
Bonus if you
Have built integrations with Vercel's agentic infrastructure products.
Have run certification, training, or enablement programs at scale.
Have experience with cloud marketplace and alliance motions across AWS, Azure, and GCP.
Have worked at or with a Vercel partner.
Compensation & Benefits:
Competitive compensation package, including equity.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
The San Francisco, CA base salary range for this role is $176,000 - $225,000 plus annual bonus. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.
Disclosures:
Privacy:
Please review our
Job Applicant Privacy Policy
for more information on how we handle your data.
Equal Opportunity:
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
Location: Ukraine
Passionate about programming. We are not looking for a person who only delegates, but rather
delegates, builds systems, unloads himself, writes the code of the complex things himself
● Technical writing skills. Experience of creating a documentation from scratch for a medium level
business
● Working in a fintech/proptech product Scale-up
● Team leading on small to medium teams
● Top performer track record
● Work on product features and impact customer experience
● Develop and maintain our Java Spring-based platform for a quickly scaling business
● Collaborate with a distributed team of highly skilled engineers
● Contribute to the architecture and design of our growing platform
● Ensure code quality, performance, and scalability
Requirements
● Strong Java experience (6+ years)
● Proficiency in Spring Framework (Spring Boot, Spring Cloud, MVC, Security), ORM frameworks
(JPA/Hibernate)
● Experience with Relational & NoSQL databases.
● AWS knowledge, including ECS, EC2, RDS, Lambda, S3, IAM, CloudFormation, CloudWatch, etc.
● DevOps skills in AWS provisioning, operations, and management.
● Strong problem-solving skills and attention to detail.
● Ability to work independently in a remote setting.
Nice to Have
● AWS Certification
What do we offer:
● Challenging tasks with great opportunity to level up your skills
● 20 working days of paid vacation
● Working hours are 9:00–17:00 London time
● Additional days off follow the UK holiday calendar
● The team is international (Ukraine, Azerbaijan, South Africa).
Salary: $4,000 – $5,000 / month
Location: Berlin Office; Norway; Netherlands; Florida; New York; Hungary; Portugal; Massachusetts; Virginia; Germany; Austria; London Office; New Jersey; Boston; Ireland; Denmark; United Kingdom; Spain
Workplace: Remote
The AI orchestration of your wildest imagination.
n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.
Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:
- Cultivated a community of more than 650,000 active developers and builders
- Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
- Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation
That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register http://app.n8n.cloud/register.
We’re in a defining moment of an incredible journey. Come and build with us.
Location: Remote — Europe or US East Coast (Virginia, New York, New Jersey, Massachusetts, Florida only)
🎯 Your main goal will be to build n8n's global revenue enablement engine — installing one enterprise selling methodology across every region, compressing ramp for every revenue team worldwide, and turning our community-led momentum into repeatable 7–8 figure enterprise revenue.
You'll report directly to our senior commercial leadership, inherit a small enablement team with basic onboarding in place, and have the mandate (and explicit VP trajectory) to build the function from the ground up: for a remote-first company selling across EMEA, the US, and beyond.
To do so, here are your responsibilities:
METHODOLOGY & ENTERPRISE SELLING EXCELLENCE
- Own the global install of one enterprise methodology (MEDDICC / value-selling framework): selection, rollout, certification, and continuous reinforcement across every rep and manager, in every region.
- Build the PLG-to-enterprise playbook: teach sellers to convert community and self-serve signals into qualified 7-figure pipeline.
- Partner with PMM and Product to arm the field with AI-led narratives, competitive plays, and launch enablement.
RAMP, ONBOARDING & MANAGER DEVELOPMENT
- Build one global onboarding engine, pre-boarding through certification to first-deal support, and compress time-to-quota for hiring waves in every region.
- Develop frontline sales managers: coaching frameworks, deal inspection, and forecast rigor that make the methodology stick.
- Define enablement's scorecard in revenue terms: ramp time, win rate, forecast accuracy, not course completions.
BUILDING THE GLOBAL FUNCTION
- Lead and grow the enablement team (starting with 1–2 ICs) across sales, SDR, CS, and partner enablement.
- Stand up the enablement infrastructure: tooling, content systems, certification tracking, and measurement with RevOps.
- Operate as a trusted peer to regional sales leaders across EMEA, the US, and future markets: in deal rooms, QBRs, and forecast reviews.
REQUIREMENTS
MUST-HAVES
- 🚀 Hypergrowth pedigree: You built enablement at a developer-tool, open-source, or technical B2B SaaS company as it scaled enterprise.
- 📈 €xm→€1bn scaling: You grew the function through a major GTM headcount wave and constant evolution of sales maturity. You've solved ramp at volume, not maintained steady-state.
- 🧠 Methodology implementation owner: You've run a company-wide MEDDICC / Command of the Message-style install end-to-end, with certification and reinforcement that stuck.
- ⏱️ Ramp engineer: You've built onboarding programs with measurable time-to-productivity compression.
- 📊 Revenue-outcome mindset: You measure enablement in deal size, win rate, ramp time, and forecast accuracy.
NICE-TO-HAVES
- 🎖️ Methodology-firm pedigree: Force Management, or similar as a consultant or a certified in-house champion.
- 💼 Carried a bag: You sold enterprise deals yourself, so reps and leaders trust you in deal conversations.
- 🌱 PLG-to-enterprise: You've enabled teams converting community/self-serve momentum into enterprise revenue.
- 🤖 AI narrative: You've positioned AI/ML-driven products in enterprise settings and think of an AI first solution to solving problems.
Why join us?
At n8n, your work won't disappear into an LMS. You'll build the global enablement function at the exact moment we scale from community-led momentum into 7–8 figure enterprise deals - the moment enablement leaders at MongoDB or HashiCorp will tell you was the best of their career. You'll install the methodology worldwide, set one ramp standard across regions, develop managers on every continent we sell in, and grow the team, with a direct line to senior commercial leadership and an explicit path to VP. You'll join a fast-growing, remote-first team that values autonomy, experimentation, and continuous learning.
n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We can sponsor visas to Germany; for any other country, you need to have existing right to work.
Our company language is English.
You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n https://www.notion.so/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35?pvs=21 (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).
Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.
BENEFITS
- Competitive compensation 💸 – We offer fair and attractive pay.
- Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
- Work/life balance 🏖️ – We work hard but ensure you have time to recharge:
- Europe: 30 days of vacation, plus public holidays wherever you are.
- US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
- Health & wellness 🩺 –
- Europe: We provide benefits according to local country norms.*
- US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
- Future planning 💰 –
- Europe: We provide pension contributions according to local country norms.*
- US: 401(k) retirement plan with a 4% employer match.
- Financial security 🛡️ –
- Europe: We provide benefits according to local country norms.*
- US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
- Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
- A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
- Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
- Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.
- Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.
*Country and/or State specific details provided in your employment agreement.
Location: Remote - European Region
Workplace: hybrid
Coinspaid Solutions is a fintech company building blockchain payment infrastructure for the global economy.
We design, implement, and scale payment systems that connect digital assets with real-world financial operations. Our solutions help businesses and financial institutions operate efficiently in the evolving digital asset landscape.
For over 11 years, we’ve been developing products that bring crypto payments closer to mainstream adoption. Today, our team includes 350+ professionals working remotely across multiple countries.
We combine the pace of fintech with a long-term approach to building products, teams, and careers. As a remote-first company, we give people flexibility in how they work while maintaining strong collaboration and shared ownership across teams.
🏆 In 2026, Coinspaid was recognized as Best Corporate Culture in the Blockchain Industry in Europe, reflecting our focus on ownership, trust, and collaboration.
Responsibilities
Providing corporate legal support to Group entities across multiple jurisdictions.
Maintaining and regularly updating internal corporate information registers for all Group entities, ensuring that data and documentation remain complete and up to date.
Preparing, collecting, and organizing corporate documentation, including shareholder and board resolutions, powers of attorney, certificates, extracts, constitutional documents, and registration records.
Coordinating filings with government authorities and commercial registers in connection with corporate changes, including changes to directors, shareholders, registered offices, company names, and other registered details.
Providing legal and administrative support in establishing new companies, including coordinating incorporation procedures, preparing documentation packages, and liaising with registered agents and government authorities.
Arranging the notarization, apostille, legalization, and translation of corporate documents.
Providing legal support during audits, including collecting and reviewing documentation, preparing explanations and responses to requests from auditors and internal stakeholders, and ensuring the timely provision of information.
Liaising with directors and ultimate beneficial owners regarding verification requirements, requesting the necessary documents and information, and actively monitoring progress and following up.
Supporting the opening and ongoing maintenance of bank and other corporate accounts by providing corporate documentation and facilitating verification procedures.
Monitoring the validity and expiry dates of corporate documents, powers of attorney, certificates, and documents provided for KYC purposes.
Managing the end-to-end processing of invoices from external legal counsel, including reviewing invoices, obtaining the necessary internal approvals, liaising with the Finance team, and ensuring timely payment.
Requirements
Bachelor’s or Master’s degree in Law.
3+ years of relevant legal experience, preferably in corporate law or in-house legal support within an international group of companies.
Hands-on experience with corporate documentation, including shareholder and board resolutions, powers of attorney, certificates, extracts, and constitutional documents.
Practical experience supporting legal entities across multiple jurisdictions, including company incorporations, corporate changes, and regulatory or commercial register filings.
Strong organizational skills, attention to detail, and ability to independently manage multiple corporate processes, documentation, and deadlines.
Fluent English and strong communication skills, with the ability to effectively coordinate with internal stakeholders, directors, external counsel, registered agents, banks and authorities.
Why should you choose Coinspaid?
You’ll be joining a company that is actively shaping its space – with enough scale to matter and enough room to make an impact.
At Coinspaid, people are expected to think, contribute, and take ownership – and are supported in doing so.
We focus on flexibility, wellbeing, and long-term growth – without overcomplicating how benefits work.
Flexible Benefits
Benefit Bar – up to €230/monthA flexible monthly budget you can use for what matters most to you – from sports and mental health to coworking, home office, or medical-related expenses.
Work & Flexibility
Fully remote work from almost anywhere
Optional offices and relocation support
Flexible, async-friendly environment
Growth & Learning
Budget for courses, certifications, and professional development
Language learning support
Cross-team learning and knowledge sharing
Wellbeing & Support
Medical insurance or reimbursement depending on location
Access to mental health support
Financial support for important life events
Extras
Merch shop with rewards system
Team offsites and company events
Sounds good? Well then, we can’t wait to see your resume!
To learn more please visit: https://coinspaid.com/about-us/ & https://coinspaid.com/careers/
Location: București, Romania
Workplace: none
EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide.
But that's not all! We're not just about numbers, we're about people. With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we're all united by our love for innovation and teamwork.
Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.
We are looking for a dedicated Integration Team Lead to join our team in Bucharest, Romania!
About the job:
You will be responsible for leading a team of Integration Managers whilst holding end to end delivery accountability for a portfolio of client integrations and software solutions within the iGaming and sports betting space. This is a delivery leadership role, combining line management of the team with oversight of complex integrations from project initiation through go live and post deployment support. You will work closely with international clients, internal development teams, senior stakeholders and third party vendors, balancing hands on delivery involvement with team leadership responsibilities across multiple integrations running in parallel, ensuring delivery is on time, within budget and to a high quality standard.
What You'll get to do:
Client and Stakeholder Management
Act as the primary point of contact for a portfolio of international clients during the integration lifecycle
Build strong, long term relationships and ensure client requirements, priorities and expectations are aligned
Manage senior stakeholder expectations
Delivery and Project Management
Own the full project lifecycle from initiation through deployment and post go live support
Manage multiple concurrent integrations and delivery streams across distributed teams
Define scope, milestones, dependencies and deliverables in collaboration with internal business units
Create and maintain delivery plans, schedules and budgets, tracking progress against agreed baselines
Ensure integration and development work meets agreed quality and compliance standards
Manage risks, issues, assumptions and dependencies, proposing practical and creative solutions
Ensure delivery governance, reporting and project administration are accurate, timely and consistently maintained
Apply a data driven approach to delivery, using metrics to track performance and inform decisions
Coordinate and manage third party vendors and external delivery partners
Actively contribute to the Integration Management community by sharing knowledge, re using best practice and driving delivery efficiencies
Champion lean agile ways of working and continuous improvement
Team Leadership
Line manage a team of Integration Managers, providing day to day direction and support
Set clear objectives, conduct regular one to ones and carry out performance reviews for direct reports
Mentor and coach team members, supporting their professional development and certification goals
Identify skills gaps within the team and organise relevant training or knowledge sharing sessions
Allocate workload across the team, balancing capacity against portfolio demands and client priorities
Foster a collaborative team culture that encourages knowledge sharing and continuous improvement
Act as an escalation point for the team on delivery blockers, client issues or resourcing conflicts
Support recruitment and onboarding of new team members as the team scales
You will have the confidence and maturity to educate, inspire and challenge colleagues, demonstrating strong leadership, collaboration and coaching skills in a fast paced technology environment.
What we're looking for:
Proven experience delivering complex software or iGaming integrations on time and within budget
Prior line management or people leadership experience, ideally within a delivery or integration function
Strong hands on experience applying lean agile delivery approaches in software development
Experience managing multiple projects simultaneously in a client facing B2B environment
Experience working with globally distributed engineering and delivery teams
Ability to lead, motivate and influence without direct authority
Experience managing third party vendors and external technical partners
Strong organisational skills, attention to detail and ability to prioritise effectively
Excellent written and verbal communication skills in English
Desirable
Experience in iGaming, betting, payments or regulated B2B platforms
Project, programme or agile certifications such as PMP, MSP, Certified Scrum Master or equivalent
Here's what we offer:
Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us
Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year
Benefit from two Free Fridays each year, limited to one per quarter
3 sick leave days per year, no doctor's note required
Daily catered lunch or monthly lunch allowance
Private Medical Subscription
Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training
Access to an Employee Assistance Program through TELUS Health
Our office perks include parking, on site massages, and frequent team building activities in various locations. And did we mention our amazing office space complete with its own pool and gym?
At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!
EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.
Location: Singapore, Singapore
OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About The Opportunity
We are currently seeking a Public Cloud Operations Expert to join our Singapore team. You be will responsible for the full lifecycle management of enterprise-level hybrid cloud infrastructure, leading unified orchestration, operations, and cost optimisation of AWS and Alibaba Cloud resources, ensuring high availability, high performance, and compliance.
What You’ll Be Doing
Cloud Platform Architecture & Operations
Plan, deploy, monitor, and maintain AWS services (EC2, S3, VPC, Lambda, EKS, etc.) and Alibaba Cloud services (ECS, OSS, VPC, Function Compute, ACK, etc.).
Design highly available, auto-scaling cloud architectures, optimizing network (e.g., Alibaba Cloud CEN, AWS Direct Connect), storage, and compute resource configurations.
Monitoring & Incident Management
Implement full-stack monitoring and alerting using cloud-native tools (AWS CloudWatch, Alibaba Cloud CloudMonitor) and open-source solutions (Prometheus+Grafana, ELK).
Lead critical incident response, perform root cause analysis, and implement preventive measures (e.g., resource contention, misconfigurations, network latency).
Cost Optimisation & Resource Management
Analyse cloud resource usage, reduce costs via reserved instances, auto-scaling, and storage lifecycle policies (e.g., AWS S3 Intelligent-Tiering, Alibaba Cloud OSS Archive).
Establish resource quota management strategies to prevent waste and overspending.
Security & Compliance
Implement cloud security baselines (security groups, IAM policies, Alibaba Cloud RAM permissions, AWS Security Hub), conduct regular security audits, and remediate vulnerabilities.
Design granular access controls using AWS IAM and Alibaba Cloud RAM, and enforce database auditing (e.g., AWS CloudTrail + Alibaba Cloud DAS).
Cross-Team Collaboration & Knowledge Sharing
Collaborate with development teams to optimize application architectures and provide cloud-native solutions (Server-less, Microservices).
Document operational procedures (SOP manuals) and lead internal technical training sessions.
What We Look For In You
Technical Skills
Mastery of core services (compute/storage/network/security) on AWS or Alibaba Cloud, with familiarity in the other platform.
Proficient in Linux/Windows system operations and automation tools (Shell/Python/Ansible).
Hands-on experience with containerized operations (Kubernetes, ECS/EKS, ACK) and cloud-native technologies (e.g., Service Mesh).
Experience Requirements
5+ years of operations experience, with at least 3 years focused on public cloud (AWS/Alibaba Cloud) environments managing 100+ instances.
Experience in building cloud platforms from scratch, hybrid cloud architecture design, or large-scale migration projects (e.g., IDC-to-cloud) is preferred.
Team Management
Excellent team management and communication skills to lead and collaborate with operations, development, testing, and security teams.
Certifications & Education
AWS Certified SysOps Administrator or Alibaba Cloud ACP/ACE certifications are preferred.
Bachelor’s degree or higher in Computer Science, Network Engineering, or related fields.
Nice-To-Haves
Familiarity with multi-cloud management platforms (AWS, Alibaba Cloud, Azure) or FinOps cost optimisation methodologies.
Experience in cloud security practices, including Web Application Firewall (WAF) and DDoS protection (Alibaba Cloud Anti-DDoS Premium, AWS Shield).
Exposure to big data/AI operations (e.g., Alibaba Cloud MaxCompute, AWS EMR).
Perks & Benefits
Competitive total compensation package
L&D programs and education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Remote - Ireland
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio’s next Technical Support Engineer 3
About the job
This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.
We are looking for our next Technical Support Engineer 3 to join our Global Customer Support team in India, who will be dedicated to understanding and resolving complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel, identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas. Identifies and responds to customer escalations and thoroughly document every customer interaction
Responsibilities
In this role, you will:
Understands and resolves complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel. Identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas.
Communicate complex concepts to customers. Anticipates customer questions and proactively responds with suggestions
Identifies and responds to customer escalations. Effectively work multiple support channels (chat, phone, social, etc). Work on one concurrency chat.
Prioritize the queue based on status, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance targets. Meet SLA requirements per channel/role
Follow established guidelines on tagging, categorizing, merging tickets. Leverage runbooks/wiki, macros, and other tools to efficiently resolve tickets. Escalate to senior technical resources to drive ticket resolution
Leverage Twilio's AI tools and other automations (macros and related tools) to assist and efficiently communicate with customers
Mentor or provide training to other team members in case management best practices.
Thoroughly document every customer interaction (email, phone, chat, side-channel communications). Thoroughly document every internal interaction (research, cross-team engagement). Captures technical details (logs, splunk queries, JIRA details, etc), and provides internal commentary, troubleshooting steps throughout the case. Follows established guidelines on tagging, categorizing, merging tickets. Contributes to Knowledge articles.
Manage incidents effectively during on-call shifts. While on-call triage SDM Escalations
Active participant in process improvement initiatives
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
5-7 years of experience
Proven experience in a Technical Support Engineer, Application Support, or Support Engineer role, supporting complex software products or platforms
Strong programming/scripting troubleshooting skills in at least one of: JavaScript (preferably with Node.js) / Python / Java
API or enterprise software experience, including technical troubleshooting skills. Hands‑on experience with web technologies and APIs, including: REST APIs/ HTTP protocol concepts/ API testing tools such as Postman or curl / Webhooks
Solid understanding of networking and real-time communication, including: VoIP / SIP / WebRTC / TCP/UDP networking fundamentals / TLS/SSL
Strong debugging and troubleshooting skills across: Application logs and API calls, Network traces (packet captures, basic analysis), Browser developer tools (for web-based products)
Fluency in English (verbal, comprehension, listening, and writing)
Availability to work non-standard (shifts / weekend rotation), on-call rotation weekend and holiday hours.
Ability to diplomatically address customer concerns and provide feedback
Desired:
Bachelor's Degree or equivalent certifications and work experience
Escalation Management: Knowing when to escalate and ability to de-escalate difficult/complex customer situations in a live environment
Basic case management experience/skills
Strong problem-solving skills and critical thinking
Location
This role will be Remote, and based in Ireland.
Travel
We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.
What we offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Singapore
Workplace: Hybrid
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
Checkout.com http://Checkout.com is actively looking for a highly motivated candidate with a solid background of credit cards/ payments operations; good knowledge of scheme disputes resolution would be a plus. The successful candidate will be responsible for providing our merchants and business partners with support in handling of disputes and complaints related to our Acquiring Platform in Japan, as well as supporting the underwriters in onboarding of new merchants whilst adhering to the Japan local regulations.
This is a unique opportunity to face exciting challenges and build a successful career path as we are currently taking our product to the next level of scale, innovation and sustainability. The ideal candidate must have good communication skills and be tech-savvy and customer-oriented with strong problem-solving skills and eager to join an entrepreneurial, fast-paced environment and take part in our little revolution.
How you’ll make an impact
Disputes
- Act as our front-line in the region to ensure that incoming queries and disputes are handled and solved in an effective and timely manner, escalating when required.
- Manage the dispute resolution process for all Japan domestic Mastercard / JCB transactions being handled manually. Also learn and master the dispute process at Checkout.com http://Checkout.com, namely its difference and mapping with the disputes received from the issuers.
- Serve as the first point of contact and primary contact for help desk, via email, phone and chat, to support our customers on queries related to disputes (Acquirers, Issuers, Schemes networks).
- You will use various tools & technologies related to resolution, administration, ticketing, communication & reporting, to provide customer support.
- Coordinate the information workflow between merchants and Issuing banks within the timeframes set by International Card Schemes
- Completion of Dispute Forms & Questionnaires (including Arbitration) and the handling of Retrievals / Request for Copies (RFC)
- Maintain up to date Card Schemes' dispute resolution rules and constantly adapt and enhance the in-house dispute resolution process
- Documenting Processes
- Remain available for the Dispute resolution team whenever translation is required to ensure smooth communication.
Underwriting & CDD Support
- Support the APAC Underwriting team in:
- information gathering from CKO KK merchants,
- extraction of Certificate of All Historical Matters,
- running company(ies) and individual(s) names through JDM & CSRSII Screening,
- collecting and validating 3DS checklist,
- completing forms required for underwriting and schemes registration (e.g. JCB), and
- conducting onboarding screening of Anti-Social Forces for marketplaces, and related investigations and escalations (for closure) as required.
- Support the CDD Team in their conduct of AML periodic reviews for CKO KK merchants, including request of updated documents.
- Support the Global UW MCR team in handling of Merchant Change Requests (e.g. billing descriptor change, update entity details etc) for CKO KK merchants.
- Act as interpreter/translator (Japanese to English, and vice-versa) whenever required to ensure that our level of service is not affected
- Travel for business purpose, where required.
Compliance Ops Support
- Conducting periodic screening of Anti-Social Forces for existing merchants (including marketplaces), and related investigations and escalations (for closure) as required.
Risk Monitoring Support
- Support Risk Monitoring team in monthly fraud monitoring and related METI reporting (where required).
What we’re looking for
- Bachelor's degree or equivalent, with 2-3 years of experience in credit card/ payments operations, or a Schemes Disputes role.
- Fluency in both English and Japanese is mandatory (written & spoken).
- Demonstrated customer-centricity, with proven analytical and problem-solving skills to effectively manage third-party/merchant issues and provide tailored solutions.
- Excellent communication and interpersonal skills, with a track record of building strong working relationships.
- Highly autonomous and responsible, with exceptional self-prioritization, multitasking, and time management skills to meet deadlines under pressure and manage complex cases with persistence.
- Eagerness to quickly learn internal processes and software in a fast-paced, entrepreneurial environment.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Amsterdam, Netherlands
(Hybrid, full time)
We are looking for a Quality Assurance (QA) Lead who makes quality visible to everyone who needs it - producers, developers, management and our platform partners. You will lead a highly skilled international QA team in a partly remote environment. As a lead you stay close enough to the work to make the hard calls yourself, and help shape what testing looks like in an AI-assisted world.
About CoolGames
At CoolGames, we’re proud to be a leading international HTML5 game studio, working with some of the world’s biggest ‘Big Tech’ game platforms, such as Netflix, Discord, Facebook and Microsoft Play. We also work with famous games IP such as Battleship, Angry Birds and Monopoly.
CoolGames is part of Keesing, the world’s largest Braintainment company. Keesing is a financially strong publisher of engaging sudokus, crosswords and many other puzzles & games with a presence in over 20 countries headquartered in The Netherlands.
With the CoolGames HQ in Amsterdam, supported by our global remote teams, we offer market-competitive salaries, the chance to contribute to successful casual games that are played by millions and work directly with some of the biggest brands in the world. We believe in creativity, collaboration and delivering world-class gaming experiences, while giving you the choice to either join our Amsterdam studio or become part of our remote teams.
If you want to grow your career in a profitable, internationally recognized company, work closely with world-famous partners and be part of a highly professional international team. CoolGames is the right place for you.
About the role
Our QA team is highly skilled, with real depth in test design, methodology and the theory behind them. We are rethinking how we test now that AI is part of the daily picture, and we want a lead who is curious about that shift.
You are the interface between QA and the rest of the company. The person who makes sure quality is understood, not just measured. That means staying hands-on, though not by taking over the routine work. You step in where your experience changes the outcome, a release under pressure, a problem nobody can pin down, an experimental approach worth trying, test cases that need a second pair of eyes. That is where we want you.
You will work closely with our QA Lead Specialist, who brings deep expertise in testing practices and techniques. You will each have your own lead role, bringing complementary expertise and perspectives to the team. Line management and reporting are split between you, and you cover each other’s blind spots. That is also what gives the team headroom: you can both stay close to the work instead of disappearing into management, we can scale with what the projects demand, and there is room to grow.
Your responsibilities will include:
Bridging QA, production, development and management. You turn test results into risk, status and clear go/no-go advice;
Being the voice of QA inside and out. Making sure other disciplines understand what we do and why, and holding our standards in front of external partners and platform holders;
Line management of the team - 1-on-1s, growth, workload and hiring;
Weighing quality risk against business objectives: backing a calculated risk when it is the right trade-off, putting your foot down when it is not;
Planning QA capacity across parallel projects and releases, and raising the flag early when quality is at risk;
Owning quality reporting: release readiness, coverage, bug trends and what they mean for the roadmap;
Challenging the team and finding the opportunities they are too close to the work to see;
Helping the team find where AI genuinely accelerates testing, and where it does not, without giving up the fundamentals that make our QA strong.
Requirements
About you
You are comfortable being the person who says out loud where a product actually stands. In the language of whoever is asking: producer, developer, partner or director. You think in trade-offs rather than absolutes, and you hold the line when it matters. You have led people before and you like it, but you would be unhappy in a role that kept you away from the work itself.
Excellent written and verbal communication in English. You can turn a messy test result into a clear decision for a non-technical audience;
At least 7 years in software testing, including leading or coordinating a QA team (gamedev is a strong plus);
Solid grounding in SDLC and STLC, test design techniques and testing types and levels.
Experience planning QA across parallel projects and platforms (mobile, desktop, web, social) in an Agile setting;
Experience with Jira and TestRail or similar software, including reporting out of them;
A pragmatic, evidence-based view on AI in testing. you can tell a real productivity gain from a demo;
Will be a strong plus:
Certification like ISTQB;
Test automation experience - writing, reviewing and debugging end-to-end tests, ideally with Playwright/Cypress/WebdriverIO and JavaScript/TypeScript;
Experience with version control and CI integration (Jenkins/GitHub/GitLab);
Experience working directly with external partners or platform holders;
Experience introducing AI-assisted workflows in a QA team.
Benefits
What we can offer you (for studio HQ roles):
An international team of 50+ professionals from almost 20 different countries;
Work closely with some of the biggest (upcoming) game platforms in the world (netflix, facebook, microsoft, samsung, discord and more) on high-quality casual games that are played by millions of gamers;
Competitive remuneration, including health care insurance, travel costs compensation, a company pension plan and a sport allowance;
Market salary;
A flexible remote working environment for parts of the week;
A very open, informal and international company culture where everyone can make a difference
Location: Riyadh, Saudi Arabia; Dubai, United Arab Emirates; India; Cairo, Egypt
We are looking for an experienced
SAP SD Consultant
to support SAP Sales & Distribution implementations, enhancements, and business process optimization. The candidate should have strong functional knowledge of SAP SD and hands-on experience with SAP S/4HANA and, preferably, SAP Cloud environments.
Key Responsibilities:
Configure and support SAP SD processes including
Order-to-Cash (O2C)
.
Work on sales orders, deliveries, billing, pricing, shipping, and invoicing.
Configure pricing procedures, condition techniques, and output management.
Handle customer master/business partner and material-related processes.
Work on integration with
MM, FI, and other SAP modules
.
Analyze business requirements and translate them into SAP solutions.
Prepare functional specifications and work with technical teams on developments.
Support testing, UAT, cutover, go-live, and post-go-live activities.
Troubleshoot functional issues and provide user support.
Participate in SAP implementation, migration, and enhancement projects.
Work with business stakeholders to improve and optimize SAP SD processes.
Requirements
Requirements:
5+ years of SAP SD consulting experience.
Strong experience in
SAP S/4HANA SD
.
Strong knowledge of Order-to-Cash processes.
Hands-on experience with pricing, sales, delivery, shipping, and billing.
Good understanding of integration with
SAP FI and MM
.
Experience with SAP implementation/support projects.
Strong analytical and problem-solving skills.
Good communication and stakeholder-management skills.
Certification:
Valid SAP Cloud certification is mandatory
if this is for the cloud project.
SAP S/4HANA Cloud certification is preferred.
Candidate must be able to provide the certification name and credential/certificate ID.
УдалённоRiyadh, Saudi Arabia; Dubai, United Arab Emirates; India; Cairo, Egypt
Location: Cairo, Egypt; Dubai, United Arab Emirates; Riyadh, Saudi Arabia; New Delhi, India
Job Description
We are looking for an experienced
SAP SCM Consultant
to support SAP Supply Chain Management processes within a cloud-based SAP environment. The consultant will be responsible for analyzing business requirements, configuring SAP SCM solutions, supporting integrations, and contributing to implementation, migration, and optimization projects.
Key Responsibilities:
Implement and support SAP SCM solutions and supply chain processes.
Analyze business requirements and translate them into SAP solutions.
Configure and optimize SCM processes across planning, procurement, inventory, logistics, and supply chain operations.
Work with relevant SAP modules such as
MM, PP, SD, EWM, and/or IBP
, depending on the project scope.
Support SAP S/4HANA Cloud implementation and transformation activities.
Work on integration between SAP SCM and other SAP/non-SAP systems.
Prepare functional specifications and coordinate with technical teams.
Support testing, UAT, cutover, go-live, and post-go-live activities.
Troubleshoot functional issues and provide recommendations.
Work closely with business users, stakeholders, and technical teams.
Ensure SAP solutions follow cloud best practices and business requirements.
Requirements
5+ years of experience in
SAP SCM
.
Strong hands-on experience in one or more SAP SCM areas such as
SAP IBP, EWM, PP, MM, or SD
.
Experience with
SAP S/4HANA
.
Experience working on
SAP Cloud projects
.
Strong understanding of supply chain processes.
Experience with SAP integrations.
Good analytical, communication, and stakeholder-management skills.
Mandatory Certification:
Valid SAP Cloud certification is mandatory.
Candidate must provide the
exact certification name and credential/certificate ID
.
Certification should be relevant to the SAP Cloud solution used in the project.
УдалённоCairo, Egypt; Dubai, United Arab Emirates; Riyadh, Saudi Arabia; New Delhi, India
Location: Dubai, United Arab Emirates; Cairo, Egypt; India; Riyadh, Saudi Arabia
ob Description
We are looking for an experienced
SAP PS (Project System) Consultant
to support SAP project management and project accounting processes within a cloud-based SAP environment. The consultant will be responsible for requirements gathering, configuration, implementation, integration, testing, and support activities.
Key Responsibilities:
Implement and support
SAP PS
processes.
Configure
WBS, networks, activities, milestones, project structures, and project planning
.
Manage project costing, budgeting, planning, commitments, and actual costs.
Support project billing, settlement, and integration with
FI/CO
.
Work with
MM, SD, PP, and other SAP modules
where required.
Analyze business requirements and translate them into SAP solutions.
Support SAP S/4HANA Cloud implementation and transformation projects.
Prepare functional specifications and coordinate with technical teams.
Support testing, UAT, cutover, go-live, and post-go-live activities.
Troubleshoot issues and optimize SAP PS processes.
Work closely with business stakeholders and technical teams.
Requirements
5+ years of experience in
SAP PS
.
Strong hands-on experience with SAP Project System.
Experience with
SAP S/4HANA
.
Experience working on
SAP Cloud / S/4HANA Cloud
projects.
Strong knowledge of WBS, networks, project costing, budgeting, settlement, and project planning.
Good integration knowledge with
FI/CO, MM, SD, and PP
.
Strong analytical and communication skills.
Mandatory Certification:
Valid SAP Cloud certification is mandatory.
Candidate must provide the exact certification name and credential/certificate ID.
УдалённоDubai, United Arab Emirates; Cairo, Egypt; India; Riyadh, Saudi Arabia
Location: Dubai, United Arab Emirates; Cairo, Egypt; New Delhi, India; Riyadh, Saudi Arabia
We are looking for an experienced
SAP Project Manager / Solution Architect
to lead and oversee SAP cloud transformation projects. The ideal candidate should have strong SAP architecture knowledge, proven project management experience, and hands-on experience delivering SAP cloud implementations or migrations.
Key Responsibilities:
Lead end-to-end SAP cloud implementation, migration, and transformation projects.
Define and oversee the overall SAP solution architecture in alignment with business and technical requirements.
Manage project scope, timelines, budgets, resources, risks, and deliverables.
Work closely with business stakeholders, technical teams, SAP consultants, and third-party vendors.
Design scalable and secure SAP cloud solutions and ensure alignment with SAP best practices.
Provide technical leadership and guidance throughout the project lifecycle.
Ensure successful integration between SAP and other enterprise/cloud platforms.
Identify technical risks, dependencies, and potential issues and develop appropriate mitigation plans.
Coordinate with SAP and cloud technology teams to ensure smooth implementation and go-live.
Ensure project documentation, architecture documentation, and technical standards are maintained.
Support presales activities, solution design, estimations, and client presentations when required.
Requirements:
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
8+ years of experience in SAP
, with significant experience in SAP implementation/transformation projects.
Proven experience as an
SAP Project Manager, SAP Solution Architect, or in a combined Project Manager / Solution Architect role
.
Strong experience with
SAP Cloud solutions and cloud transformation projects
.
Experience with
SAP S/4HANA Cloud
and preferably SAP BTP.
Strong understanding of SAP architecture, integrations, security, and cloud technologies.
Experience managing complex SAP projects from planning through implementation and go-live.
Excellent stakeholder and client management skills.
Strong communication and leadership skills.
Mandatory Certification:
Valid SAP Cloud certification is mandatory.
Candidate must hold a recognized and
current SAP cloud certification
, preferably related to
SAP S/4HANA Cloud, SAP BTP, or SAP Cloud Architecture
.
The candidate must be able to provide a
valid copy/certificate number as proof of certification
.
Preferred:
SAP Activate certification.
PMP or PRINCE2 certification.
TOGAF or other enterprise architecture certification.
Experience with SAP BTP, integrations, APIs, and cloud security.
Experience working on large-scale SAP transformation programs.
Strong coordination skills across multiple partners and time zones are essential, as is building lasting relationships with practice leads, delivery teams, and executives
УдалённоBerlin Office; Norway; Netherlands; Florida; New York; Hungary; Portugal; Massachusetts; Virginia; Germany; Austria; London Office; New Jersey; Boston; Ireland; Denmark; United Kingdom; Spain
ГибридmiddleOptional offices and relocation support
leadBucurești, Romania
Singapore, Singapore
УдалённоRemote - Ireland
ГибридSingapore
leadAmsterdam, Netherlands
УдалённоDubai, United Arab Emirates; Cairo, Egypt; New Delhi, India; Riyadh, Saudi Arabia