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Location: United States; Canada; Mexico; Costa Rica; Panama; Guatemala About Gramian Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. About the Role We are seeking a highly skilled Machine Learning Research & Engineering Specialist to contribute to an advanced AI training project focused on model development, training and inference systems, numerical computing, and performance optimization. This is a coding-intensive role requiring hands-on experience with Python, machine learning engineering, and coding agents integrated into development workflows. You will build, modify, debug, and validate machine learning implementations, create reproducible training and inference pipelines, and optimize systems for correctness, memory usage, and throughput. The ideal candidate combines strong quantitative foundations with practical coding skills and experience solving complex machine learning engineering problems. SENIORITY: Experienced / Research-Level Engineer EDUCATION: Master's degree or PhD in a relevant quantitative discipline LANGUAGE: Strong written and verbal English LOCATION: Remote — Worldwide Key Responsibilities Develop, implement, and validate machine learning models, training pipelines, inference systems, and supporting infrastructure. Implement or modify model components, data pipelines, evaluation systems, and numerical methods using Python. Build reproducible programmatic workflows using Python, command-line tools, and relevant machine learning frameworks. Debug numerical, algorithmic, and system-level failures to identify root causes and implement reliable solutions. Optimize model training and inference for memory usage, computational efficiency, throughput, and performance. Design and execute tests to verify implementation correctness and compliance with objective performance requirements. Review and validate challenging machine learning engineering tasks, including existing code and proposed solutions. Use coding agents as part of the development workflow to accelerate implementation, debugging, testing, and code review while validating generated results. Document technical approaches, implementation decisions, test results, and performance findings clearly. Deliver high-quality, reproducible task submissions within project deadlines. Requirements Master's degree or PhD in Computer Science, Machine Learning, Artificial Intelligence, Applied Mathematics, Statistics, Engineering, or a closely related quantitative discipline. Strong professional or research experience in machine learning and practical ML engineering. Strong Python programming skills, including the ability to implement, debug, test, and optimize non-trivial code. Hands-on experience using coding agents within a Python development workflow. Understanding of machine learning model development, training and inference workflows, and evaluation methods. Ability to build reproducible implementations and verify correctness through systematic testing. Strong quantitative reasoning and problem-solving skills, particularly when diagnosing numerical or computational issues. Ability to work independently, manage technical tasks, and meet defined quality and submission requirements. Strong written communication skills and the ability to explain technical findings. Availability to contribute approximately 15 hours per week and begin the first task within 24–48 hours after onboarding.

Location: Brazil; Argentina; Colombia; Chile; Peru; Uruguay About Gramian Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. About the Role We are seeking a highly skilled Machine Learning Research & Engineering Specialist to contribute to an advanced AI training project focused on model development, training and inference systems, numerical computing, and performance optimization. This is a coding-intensive role requiring hands-on experience with Python, machine learning engineering, and coding agents integrated into development workflows. You will build, modify, debug, and validate machine learning implementations, create reproducible training and inference pipelines, and optimize systems for correctness, memory usage, and throughput. The ideal candidate combines strong quantitative foundations with practical coding skills and experience solving complex machine learning engineering problems. SENIORITY: Experienced / Research-Level Engineer EDUCATION: Master's degree or PhD in a relevant quantitative discipline LANGUAGE: Strong written and verbal English LOCATION: Remote — Worldwide Key Responsibilities Develop, implement, and validate machine learning models, training pipelines, inference systems, and supporting infrastructure. Implement or modify model components, data pipelines, evaluation systems, and numerical methods using Python. Build reproducible programmatic workflows using Python, command-line tools, and relevant machine learning frameworks. Debug numerical, algorithmic, and system-level failures to identify root causes and implement reliable solutions. Optimize model training and inference for memory usage, computational efficiency, throughput, and performance. Design and execute tests to verify implementation correctness and compliance with objective performance requirements. Review and validate challenging machine learning engineering tasks, including existing code and proposed solutions. Use coding agents as part of the development workflow to accelerate implementation, debugging, testing, and code review while validating generated results. Document technical approaches, implementation decisions, test results, and performance findings clearly. Deliver high-quality, reproducible task submissions within project deadlines. Requirements Master's degree or PhD in Computer Science, Machine Learning, Artificial Intelligence, Applied Mathematics, Statistics, Engineering, or a closely related quantitative discipline. Strong professional or research experience in machine learning and practical ML engineering. Strong Python programming skills, including the ability to implement, debug, test, and optimize non-trivial code. Hands-on experience using coding agents within a Python development workflow. Understanding of machine learning model development, training and inference workflows, and evaluation methods. Ability to build reproducible implementations and verify correctness through systematic testing. Strong quantitative reasoning and problem-solving skills, particularly when diagnosing numerical or computational issues. Ability to work independently, manage technical tasks, and meet defined quality and submission requirements. Strong written communication skills and the ability to explain technical findings. Availability to contribute approximately 15 hours per week and begin the first task within 24–48 hours after onboarding.

Location: United Kingdom; Germany; Poland; South Africa; United Arab Emirates; Egypt About Gramian Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. About the Role We are seeking a highly skilled Machine Learning Research & Engineering Specialist to contribute to an advanced AI training project focused on model development, training and inference systems, numerical computing, and performance optimization. This is a coding-intensive role requiring hands-on experience with Python, machine learning engineering, and coding agents integrated into development workflows. You will build, modify, debug, and validate machine learning implementations, create reproducible training and inference pipelines, and optimize systems for correctness, memory usage, and throughput. The ideal candidate combines strong quantitative foundations with practical coding skills and experience solving complex machine learning engineering problems. SENIORITY: Experienced / Research-Level Engineer EDUCATION: Master's degree or PhD in a relevant quantitative discipline LANGUAGE: Strong written and verbal English LOCATION: Remote — Worldwide Key Responsibilities Develop, implement, and validate machine learning models, training pipelines, inference systems, and supporting infrastructure. Implement or modify model components, data pipelines, evaluation systems, and numerical methods using Python. Build reproducible programmatic workflows using Python, command-line tools, and relevant machine learning frameworks. Debug numerical, algorithmic, and system-level failures to identify root causes and implement reliable solutions. Optimize model training and inference for memory usage, computational efficiency, throughput, and performance. Design and execute tests to verify implementation correctness and compliance with objective performance requirements. Review and validate challenging machine learning engineering tasks, including existing code and proposed solutions. Use coding agents as part of the development workflow to accelerate implementation, debugging, testing, and code review while validating generated results. Document technical approaches, implementation decisions, test results, and performance findings clearly. Deliver high-quality, reproducible task submissions within project deadlines. Requirements Master's degree or PhD in Computer Science, Machine Learning, Artificial Intelligence, Applied Mathematics, Statistics, Engineering, or a closely related quantitative discipline. Strong professional or research experience in machine learning and practical ML engineering. Strong Python programming skills, including the ability to implement, debug, test, and optimize non-trivial code. Hands-on experience using coding agents within a Python development workflow. Understanding of machine learning model development, training and inference workflows, and evaluation methods. Ability to build reproducible implementations and verify correctness through systematic testing. Strong quantitative reasoning and problem-solving skills, particularly when diagnosing numerical or computational issues. Ability to work independently, manage technical tasks, and meet defined quality and submission requirements. Strong written communication skills and the ability to explain technical findings. Availability to contribute approximately 15 hours per week and begin the first task within 24–48 hours after onboarding.

Location: Denmark We are looking for a Senior Backend Engineer to join a large-scale issuer processor migration programme within the payments domain. The role is focused on building and integrating high-volume backend systems, supporting complex platform migrations, and ensuring the reliability of business-critical services throughout the programme lifecycle. Location Denmark is the preferred location for this role. What you'll be working on Design, develop, and maintain backend services using Go/Golang Build integrations between complex client and vendor platforms Work with transaction processing systems, APIs, and event-driven architectures Contribute to distributed systems and microservices-based solutions Support technical integration activities across multiple platforms Perform technical analysis related to migration and integration initiatives Participate in testing throughout different stages of the migration programme Investigate and resolve technical issues arising during integration and migration Work in cloud-native environments using modern engineering practices Help ensure the stability, reliability, and continuity of high-availability, business-critical systems Collaborate closely with client, vendor, and engineering teams throughout the programme lifecycle Requirements What we're looking for Strong commercial experience with Go/Golang Proven experience designing and building complex backend systems Solid understanding of distributed systems and microservices architecture Hands-on experience with event-driven platforms such as Kafka Strong knowledge of API design and system integrations Experience working on large-scale migration or integration programmes Experience with cloud-native environments and modern engineering practices Ability to work with high-volume, high-availability backend services Experience troubleshooting complex technical issues across integrated systems Strong collaboration skills and confidence working with both client and vendor teams Relevant domain experience Experience in any of the following areas would be highly valuable: Card payments Issuer processing Banking Fintech Transaction switching Payment infrastructure Other transaction-heavy or real-time processing environments The ideal candidate combines strong backend engineering expertise with practical experience working on complex integrations and migration programmes, particularly in environments where reliability, scalability, and continuity are critical.

Location: Almaty, Kazakhstan We are looking for an experienced Flutter Developer to join a mobile application modernization project in Almaty. The role involves rebuilding existing native iOS and Android applications as a cross-platform Flutter solution, improving configuration flexibility, and contributing to the overall quality and maintainability of the product. Work format Hybrid, with on-site work at the client's office in Almaty. What you'll be working on Rebuild existing native mobile applications in Flutter Migrate functionality from iOS and Android solutions currently developed in Swift and Kotlin Replace hardcoded endpoint references with configurable variables Design and develop scalable cross-platform mobile functionality Integrate REST APIs and work with JSON-based data Optimize API communication and application data handling Implement and maintain application state management using BLoC and Provider Develop, test, release, and support mobile applications throughout their lifecycle Contribute to build automation, version control, and CI/CD processes Write and maintain unit, widget, and integration tests Work with mobile QA and automation tools Collaborate within an Agile environment using Scrum and Kanban practices Share technical knowledge with the team and support onboarding of new team members Contribute to AI-related functionality and initiatives within the project Requirements What we're looking for Strong hands-on experience with Flutter Solid knowledge of RxDart Experience integrating REST APIs and working with JSON Strong understanding of mobile application architecture and state management Practical experience with BLoC and Provider Experience optimizing API requests and handling application data efficiently Experience writing unit, widget, and integration tests in Flutter Familiarity with Flutter Driver, Appium, or similar mobile QA tools Experience with CI/CD solutions for Flutter, such as Codemagic and GitHub Actions Experience with Firebase services, including Auth, Firestore, Cloud Functions, and Crashlytics Good understanding of build automation and version control Experience working in Scrum and Kanban teams Practical AI-related skills Nice to have Android development experience with Java or Kotlin iOS development experience with Swift or Objective-C What will help you succeed Strong communication and collaboration skills Ability to take ownership and drive work to completion Leadership mindset Creative approach to problem-solving Openness, reliability, and willingness to support colleagues

Location: Amsterdam, Netherlands We are looking for a Senior Game Designer who combines systems design and economy design expertise with LiveOps and product strategy. You will shape the core progression and monetization systems of our free‑to‑play titles while owning an events and content roadmap that boosts retention and revenue. You’ll blend creative design with data‑driven decision‑making, transforming KPIs and player insights into clear, high‑impact updates. You’ll be a key force in an agile, multidisciplinary and creatively charged development team. About CoolGames At CoolGames, we’re proud to be a leading international HTML5 game studio, working with some of the world’s biggest ‘Big Tech’ game platforms, such as Netflix, Discord, Facebook and Microsoft Play. We also work with famous games IP such as Battleship, Angry Birds and Monopoly. CoolGames is part of Keesing, the world’s largest Braintainment company. Keesing is a financially strong publisher of engaging sudokus, crosswords and many other puzzles & games with a presence in over 20 countries and headquartered in The Netherlands. With the CoolGames HQ in Amsterdam, supported by our global remote teams, we offer market-competitive salaries, the chance to contribute to successful casual games that are played by millions and work directly with some of the biggest brands in the world. We believe in creativity, collaboration and delivering world-class gaming experiences, while giving you the choice to either join our Amsterdam studio or become part of our remote teams. If you want to grow your career in a profitable, internationally recognized company, work closely with world-famous partners and be part of a highly professional international team,CoolGames is the right place for you. About the role As a Senior Game Designer, you will be responsible for the entire systems and LiveOps lifecycle. This includes designing new casual free-to-play games for desktop, tablets, and mobile, from initial concept through all stages of the product lifecycle. You will design and balance core loops, progression, rewards and game economy, then extend them through LiveOps: in‑game events, content drops, experiments and monetization changes that address KPI opportunities, lift retention and grow both IAP and ad revenue. Armed with analytical tools, you will translate insights into actions, weigh impact versus effort, and continuously iterate to keep our games fresh and competitive. Working side‑by‑side with developers, artists, QA and marketing in an agile environment, you will articulate strategy and results to stakeholders at every level, ensuring smooth execution. At the same time you will coach and inspire other game designers, fostering a culture of creativity, data‑driven decision‑making and constant improvement across the team. Your responsibilities will include: Define and maintain the systems design for core loops, progression, rewards and economy (sources/sinks, pacing, difficulty), ensuring they align with player needs and business goals Build and evolve a LiveOps strategy and content roadmap (events, seasonal mechanics, IAP offers and ad-driven promos) that drives engagement and revenue Design and implement in-game experiments (A/B tests, event variations) and use the results to inform design decisions; iterate so each update measurably improves retention and monetization Specify clear, developer-ready design documents and balancing sheets; be the single source of truth for feature scope, rationale and success metrics Stay on top of casual F2P market trends and top-grossing competitors; pitch new content, meta features or mechanics (e.g., collections, passes, streaks, time-limited challenges) that fit our audience Collaborate within a multidisciplinary team (design, engineering, art, QA, marketing) to deliver features and LiveOps smoothly; participate in agile rituals to align with development cycles and product goals Present product vision, LiveOps plans and post-event analyses; communicate the “why” behind your strategy with data and research to secure buy-in from internal stakeholders and external partners Mentor other game designers and raise team craft through feedback and reviews Requirements About You 5+ years of professional experience as a Senior Game Designer within the mobile or web F2P industry, with hands-on systems/economy and LiveOps experience Deep familiarity with top-grossing casual games and F2P mechanics; you know what keeps players returning and spending, and can anticipate shifts in player behavior or monetization patterns Ability to translate complex data and KPIs into actionable design changes and clear roadmaps, balancing player enjoyment with business objectives Strong written and verbal communication in English; concise specs and clear presentation skills Proven experience in cross-functional teams; you integrate creative, technical and commercial perspectives into a cohesive product direction Experience in mentorship or leadership, fostering designer growth, and promoting a positive, solution-oriented approach. Bonus: game economy design specialization; puzzle/casual background; HTML5/web distribution experience Benefits What we can offer you: An international team of 80+ professionals from almost 20 different countries; Work closely with some of the biggest (upcoming) game platforms in the world on high-quality casual games that are played by millions of gamers; Competitive remuneration; A flexible remote working environment; Company events in HQ Amsterdam Office; A very open, informal and international company culture where everyone can make a difference.

Location: Amsterdam, Netherlands We are looking for an experienced Economy & Balancing Game Designer who can design, model, and tune the economies, progression, and reward systems of casual HTML5 games played by millions of people worldwide. As part of one of our multidisciplinary game development teams, you will design, model, balance, test, and iterate game economies from early concept through live operations. You understand that a great casual game economy is not just “generous” or “tight”: it paces progression, makes every reward feel earned, gives every purchase a clear purpose, and stays healthy for years. About CoolGames At CoolGames, we’re proud to be a leading international HTML5 game studio, working with some of the world’s biggest ‘Big Tech’ game platforms, such as Netflix, Discord, Facebook and Microsoft Play. We also work with famous games IP such as Battleship, Angry Birds and Monopoly. CoolGames is part of Keesing, the world’s largest Braintainment company. Keesing is a financially strong publisher of engaging sudokus, crosswords and many other puzzles & games with a presence in over 20 countries headquartered in The Netherlands. With the CoolGames HQ in Amsterdam, supported by our global remote teams, we offer market-competitive salaries, the chance to contribute to successful casual games that are played by millions and work directly with some of the biggest brands in the world. We believe in creativity, collaboration and delivering world-class gaming experiences, while giving you the choice to either join our Amsterdam studio or become part of our remote teams. If you want to grow your career in a profitable, internationally recognized company, work closely with world-famous partners and be part of a highly professional international team, CoolGames is the right place for you. About the role As an Economy & Balancing Game Designer at CoolGames, you take ownership of the economies inside our casual games: the sources, sinks, progression, and reward systems that decide how players earn, spend, and advance. You will design systems that are fun, fair, understandable, and commercially effective. And you own the outcome: not just the analysis behind the numbers, but the retention and revenue they produce. You will be part of a multidisciplinary agile team. Together, you will work on new titles, improve existing live games, and help shape the models, tools, and processes that make good economy design scalable across our portfolio. Because our games run on a range of platforms with different monetization models, you know how to make an economy work whether it is driven by in-app purchases, ads, or a subscription platform. On new games you are involved from the very first design sessions, so that the economy, its sinks, and its progression are designed in from the start rather than balanced after the game has been built. On live games you take the economy apart per title, in enough depth to say what a change will do before it ships, and you model and simulate that change rather than shipping it and reading the result afterwards. You are comfortable working both creatively and analytically. You can feel when a progression curve or a reward loop is right, but you also know how to validate that instinct through models, simulations, A/B tests, and player data. About You You are proactive and thrive on taking ownership and responsibility. You care deeply about how players feel when they play, and you know that a healthy economy and a great player experience are the same goal, not a trade-off. You know how to design systems that motivate without manipulating, monetize without frustrating, and reward without devaluing progress. If you are: An experienced Economy, Systems or Balancing Game Designer Ready to work on long-lasting casual titles, and to move between them when needed A strong believer in teamwork Are not afraid of innovation and learning new tools on the go Then you are on the right track to be a great match with Coolgames. Responsibilities Design and balance the economy, progression, and reward systems of our casual games, from the first design sessions of a new title through live operations Own the revenue outcome of the economies you design Build and maintain the economy models, balancing sheets, and simulations for each title, in enough depth to say what a change will do before it ships. Use player data and A/B tests to find friction points, progression bottlenecks, and monetization opportunities, and to show, with data, where balancing proposals from game and level designers will take retention and revenue. Design motivation loops and a cohesive ecosystem of LiveOps events that work together rather than compete for player attention Communicate design rationale, trade-offs, and recommendations clearly to the team and the studio, and take ownership of a title’s economy when moving between projects. Research how comparable games in our genres structure, pace, and price their economies, and keep that as the reference we balance and price against. Requirements Requirements 5+ years designing, balancing, and operating the economies of successful, released free-to-play games on mobile and/or HTML5, including casual or puzzle titles. Comfortable being accountable for a title’s KPIs: you make and defend decisions Advanced spreadsheet and modeling skills: balancing, simulation, and forecasting models, and fluent use of AI tools to build and analyze them faster. Strong analytical mindset: you design and evaluate data, translating it into concrete design changes. Deep understanding of player motivation, retention mechanics, LiveOps, and monetization design, and the empathy to feel what our casual audience will and won’t accept. Independent and proactive, quick to get up to speed on a new game and its audience, with excellent English and experience working in remote, multidisciplinary teams. A habit of benchmarking: you know the economies of the leading games in our genres well enough to say where ours sits against them. Benefits What we can offer you An international team of 80+ professionals from almost 20 different countries; Work closely with some of the biggest upcoming game platforms in the world on high-quality casual games that are played by millions of players; Competitive remuneration; A flexible remote working environment; A very open, informal, and international company culture where everyone can make a difference. Apply Do you love building game economies that players find fair, motivating, and worth investing in, and that stay healthy for years? Then we would love to hear from you. Please include your CV and, where possible, a portfolio, economy models or balancing sheets, shipped games, design documents, or examples that show how you think about progression, monetization, and player experience.

Location: Tbilisi, Georgia; Yerevan, Armenia; Belgrade, Serbia; Montenegro; Almaty, Kazakhstan About us We are a digital-asset infrastructure group. We build institutional custody technology and operate regulated entities in Cyprus (CySEC MiCA CASP licence), Switzerland (VQF SRO membership), the UK and the UAE. A new entity in Georgia is being set up now. The role You will be the CEO’s right hand: running the calendar, preparing meetings, making sure decisions turn into actions, and taking care of personal administration within an agreed scope. This is a fully remote role. You will work closely with the CEO and with our Operations Manager in Limassol. Responsibilities Calendar and meetings. Run the CEO’s calendar: scheduling, priorities, conflicts and time zones. Prepare materials before meetings and make sure the right people and documents are in the room, whether virtual or physical. Decisions and follow-up. Record decisions, assignments and deadlines from meetings. Follow up with owners and report status back to the CEO. Nothing agreed in a meeting gets lost. Travel. Plan and book business travel end to end: flights, hotels, transfers, visas, and a clear itinerary with all the details in one place. Personal matters. Handle personal administration for the CEO within an agreed scope: appointments, documents, travel, payments. Correspondence. Triage the CEO’s inbox where agreed, draft replies, letters and short memos, and make sure important messages get an answer on time. Coordination. Act as the point of contact between the CEO and internal teams, external partners and providers. Pass company-document and KYB requests to the Operations Manager and track them to completion. Weekly overview. A short weekly summary for the CEO: upcoming week, open follow-ups, decisions waiting on him. Requirements 3+ years as an executive assistant to a C-level executive, ideally in fintech, financial services or a multi-entity group. Proven experience supporting an executive remotely. Very organised and self-directed: calendars, follow-up lists and trackers are your normal way of working. Good written English: you can draft a letter or a memo that needs little correction. Able to move tasks forward through people who do not report to you, including senior ones. Absolute discretion: you will see the CEO’s calendar, personal matters and confidential company data. Comfortable with Google Workspace or Microsoft 365, task trackers (ClickUp or similar) and shared document systems. Availability during Cyprus business hours (EET/EEST), with flexibility when travel or urgent matters require it. Russian is a plus. Benefits Competitive salary; Fully remote work; 24 working days of paid annual leave; A close working relationship with the CEO of a fast-growing regulated group in the digital-asset industry.

Location: Bangalore, India You Are passionate about technology, wake up every morning to experiment, learn and develop new solutions! You Will Work on latest edge Cloud computing to solve difficult, manual and repeatable tasks for users adopting Cloud technologies like AWS, Salesforce, Microsoft and more Use the latest trends on building SaaS applications using multitenancy, scalability large data volumes / Big Data and more Develop and expand our portfolio to support most popular Cloud apps (200+) Develop understanding of not just software development, but also how to design, develop and launch a product from concept to high customer use. About Us At DBSync we provide opportunity to use technology that creates innovative and next generation data integration products which helps our employees to cultivate their creativity and sense of belonging. DBSync is a leading provider for data integration and Data warehousing services for both cloud/SAAS-based-on-demand applications. We were incubated by Salesforce.com (as a part of Avankia), before getting spunned off as a separate company. DBSync provides data integration as a SAAS-based, Standalone or hosted integration at a competitive price with a plethora of benefits for business users. Our main motto is to provide a strong foundation for businesses in solving complex problems and automating their workflows while acting as a pillar of support for all their data integrations needs. At DBSync we encourage innovation and creativity and our team is diverse comprising of a nice mix of cultural blends. We are a family where each talent is recognised and honed for the best of the individual and the company as a whole. We maintain a very professional, learn and excel vision with a hint of a start-up-like environment making each individual feel important and responsible with an equal opportunity to grow to the sky’s limit! If you have a spirit of enthusiasm to grow beyond horizons, a determination to work hard, confidence to achieve success and influence future visions and products and be a successful part of the next gen trend, DBSync is the place for you! Our Value System We genuinely care We do not waste time on manual or mundane task We have a fun environment We own it We are experts on what we do We win together DBSync has been: We have been rated 4.7 / 5 on G2. We have got around 125 reviews in 2023. Based on the reviews G2 has awarded DBSync following badges. - Best Relationship- Winter 2024 - Leader Americas Winter 2024 - Best Results - Winter 2024 - Best Usability - Winter 2024 About the Role We are looking for a creative, detail-oriented Graphic & Video Production Specialist for a 3 to 6-month contract engagement. In this role, you will help elevate our brand visuals and digital storytelling across our website, social media, product explainers, and marketing campaigns. This role is ideal for a skilled intern or junior-to-mid creative professional eager to build high-impact multimedia assets for an established B2B SaaS brand. Roles and Responsibilities Video Production & Editing: Edit short-form and long-form video content, including SaaS product demos, customer testimonials, feature releases, and webinar recordings. Add motion graphics, kinetic typography, lower thirds, animations, and sound design to make technical B2B topics engaging and easy to understand. Repurpose existing video assets into bite-sized clips for LinkedIn, YouTube Utilize modern AI tools to generate, compose, and edit to produce the final output (mandatory) Graphic Design & Branding: Design visual assets for digital marketing: social media banners, blog headers, email newsletters, and digital ad sets. Create high-quality collateral such as sales one-pagers, whitepaper layouts, presentation pitch decks, and infographics. Maintain and uphold DBSync’s brand guidelines across all produced creative assets. Work closely with the marketing and product teams to translate technical specs and scripts into clear storyboards and visual concepts. Manage project timelines to deliver high-quality assets within agreed sprint cycles. Skills and Qualifications: Prior internship, freelance, or contract experience in graphic design and video editing (B2B, tech, or agency experience is a plus). Excellent knowledge of AI tools and video generation (Claude Code, ChatGPT Codex, etc). Using the AI skills, plugins, and connectors to create and scale video production. Software Proficiency: Video/Motion: Adobe Premiere Pro, After Effects, Veed.io , or similar video editing tools. Graphic Design: Adobe Illustrator, Photoshop, and/or Figma / Canva. AI tools: Claude Code, HeyGen, ElevenLabs, HyperFrames, or similar AI video generation/editing tools (Mandatory) Portfolio: A portfolio or reel showcasing video editing, motion design, and graphic design samples is required. Skills: Solid understanding of layout, typography, color theory, and composition. Basic audio editing and cleanup skills (noise reduction, leveling, background music integration). Ability to translate abstract or technical SaaS integration concepts into clean, accessible visuals. Work Style: Self-starter with good communication skills, receptive to creative feedback, and able to work independently in a remote environment.un a discovery workshop, explain a technical trade-off to a non-technical stakeholder, and write clear documentation. Location: Bangalore (Remote) Shift Timings: U.K. Shift (1:30 PM IST - 10:30 PM IST) For more information about DBSync, visit www.mydbsync.com. Video: https://www.youtube.com/playlist?list=PLJzycdoERLoekPWNkXEsuih807TQAEnnB

Location: Brazil We're hiring an E-commerce Operations Associate to support the Brand Managers across our portfolio. This is a heavily operations-focused role: you'll own the systems, reporting, inventory planning, and cross-channel coordination that keep our brands running smoothly day to day across DTC, subscription, and Amazon. You won't be siloed on one brand. You'll be pointed at whichever brand needs the most operational horsepower at the time, which means you'll see how three very different consumer businesses actually run, and you'll build the judgment to run one yourself. Think of it as the #2 seat on a small, fast-moving brand team . You'll keep operations tight, flag risks before they become problems, and free up the Brand Manager to focus on high-leverage decisions. You won't be siloed on one brand. You'll go wherever the portfolio needs operational horsepower most, so you'll learn in one year what usually takes three. What You'll Do Inventory & Operations Own inventory tracking, demand planning, and reorder cadence across DTC, subscription, and Amazon Coordinate with suppliers, co-packers, and 3PLs to keep stock flowing and SKUs healthy Build and maintain daily/weekly reports on sales, performance, and forecasts Spot risks early and keep the Brand Manager informed Subscription Operations Support recurring-revenue operations: cadence, swaps, and upcoming-order management Forecast subscription and one-time demand together so stock covers both Report on active subscribers, churn, and retention Amazon Run day-to-day Seller Central / Vendor Central operations: listings, inventory, and case management Monitor Buy Box, listing health, reviews, and account performance Support advertising operations, promotions, and FBA inbound planning Project Management & Marketing Support Own task management and coordination across multiple brands at once Help plan and execute product launches and campaigns Coordinate influencer partnerships, draft social/email content and creative briefs, and QA landing pages and ads Requirements 3+ years of hands-on experience in operations, supply chain, or logistics, ideally at a consumer brand, 3PL, or manufacturer Real inventory experience: reorder points, lead times, safety stock, sell-through, SKU-level health Demand planning skills: building forecasts, sizing POs, balancing stock across channels Experience managing vendors such as suppliers, co-packers, 3PLs, or freight forwarders Comfort with ops systems: inventory platforms (Cin7, NetSuite, or similar), 3PL portals, Amazon Seller Central, Shopify, subscription tools (Recharge, Skio, or similar), and heavy spreadsheet work Strong written and verbal English Highly organized, detail-oriented, and self-directed. You see what needs to happen and you do it Comfortable working remotely and asynchronously across more than one brand at a time Benefits A real seat at the table. You'll do meaningful work with visibility, not busywork. Three businesses, not one. You'll get broad, fast learning across very different categories. Early-stage opportunity. If you join now, you'll grow with the platform and get opportunities that won't exist later.

Location: Riyadh, Saudi Arabia; Dubai, United Arab Emirates; Cairo, Egypt; New Delhi, India Job Summary We are seeking an experienced IBM Cognos Analytics Developer to design, develop, and maintain enterprise reports, dashboards, and analytics solutions using IBM Cognos Analytics. The ideal candidate will have strong expertise in developing complex reports and interactive dashboards based on customer requirements, working with data models and cubes, and integrating Cognos content with IBM Maximo Application Suite (MAS) and 3D Dashboard solutions. The successful candidate will be responsible for delivering high-quality business intelligence solutions that enable data-driven decision-making through advanced reporting, analytics, and visualization. Key Responsibilities Gather and analyze business requirements from customers and translate them into reporting and analytics solutions. Design, develop, and maintain complex operational, analytical, and executive reports using IBM Cognos Analytics. Develop interactive dashboards, KPI scorecards, and self-service analytics to meet customer requirements. Design and implement drill-down, drill-through, and parameterized reports. Develop and maintain multidimensional data models, Framework Manager models, and data modules. Design, build, and optimize OLAP cubes and data cubes for high-performance analytics and reporting. Develop advanced calculations, metrics, prompts, filters, and custom expressions. Integrate IBM Cognos Analytics with IBM Maximo Application Suite (MAS), enterprise databases, and third-party applications. Support the development and integration of Cognos reports and dashboards with IBM Maximo 3D Dashboard capabilities and visualization solutions. Optimize report performance and troubleshoot complex reporting issues. Ensure data accuracy, consistency, and governance across reporting solutions. Develop reusable reporting templates and dashboard components. Collaborate with business users, solution architects, and technical teams throughout the project lifecycle. Prepare technical documentation, user guides, and knowledge transfer materials. Provide production support, enhancements, and performance tuning for Cognos environments. Requirements Required Technical Skills IBM Technologies IBM Cognos Analytics IBM Cognos Report Studio / Reporting IBM Cognos Dashboard IBM Framework Manager IBM Cognos Data Modules IBM Cognos Event Studio (preferred) IBM Cognos Administration Reporting & Analytics Complex Report Development Executive Dashboards KPI Dashboards Drill-through Reports Scheduled Reports Bursting Reports Data Visualization Analytical Reporting Data & Database Skills SQL (Advanced) Data Modeling OLAP Cubes Data Cubes Star Schema and Snowflake Schema ETL concepts Performance Tuning Database Experience IBM Db2 Oracle Microsoft SQL Server PostgreSQL Other enterprise relational databases Integration Skills REST APIs JDBC/ODBC IBM Maximo Application Suite (MAS) TNCP Performance Dashbaord. 3D Dashboard Integration Enterprise data integration concepts Required Experience 5+ years of hands-on experience with IBM Cognos Analytics. Proven experience developing complex reports and dashboards for enterprise customers. Strong experience with Framework Manager and metadata modeling. Experience designing and maintaining OLAP/data cubes for analytical reporting. Experience integrating Cognos with enterprise applications, including IBM Maximo Application Suite. Strong SQL development and query optimization skills. Experience with performance tuning of reports and dashboards. Ability to translate business requirements into scalable reporting solutions. Preferred Qualifications IBM Cognos Analytics Certification. Experience with IBM Maximo Application Suite (MAS). Experience developing dashboards for IBM Maximo Monitor or IBM Maximo Visual Inspection. Knowledge of data warehousing and business intelligence best practices. Experience with OpenShift and cloud-based deployments. Familiarity with Python or scripting for automation is an advantage. Soft Skills Strong analytical and problem-solving skills. Excellent communication and presentation skills. Ability to interact directly with customers and gather reporting requirements. Strong documentation and solution design capabilities. Ability to work independently and collaboratively in cross-functional teams. Customer-focused mindset with the ability to deliver high-quality analytics solutions within project timelines. Education Bachelor's degree in Computer Science, Information Technology, Engineering, Data Analytics, or a related field. Equivalent professional experience will also be considered. Preferred Candidate Profile The ideal candidate should have extensive experience in IBM Cognos Analytics, with the ability to develop sophisticated reports, dashboards, and analytical solutions tailored to customer requirements. The candidate should be proficient in building and optimizing data models and cubes, integrating Cognos with IBM Maximo Application Suite and 3D Dashboard environments, and delivering scalable, high-performance business intelligence solutions that support operational and executive decision-making.

Location: Saudi Arabia Our client is a fast-growing FMCG coffee business with products sold across more than 45 markets worldwide, including a growing footprint in Saudi Arabia. The company is now investing in Saudi Arabia and is building out the team and route-to-market for both its B2C and B2B coffee business in the region. Our client is looking for a senior, well-connected coffee and FMCG sales professional to lead the development of its Saudi Arabian market, with primary focus on B2C and additional support on B2B activity. This is a hands-on, market-building role for someone who can advise the company on how to enter and grow in Saudi Arabia and the wider region – including identifying and securing the right distributors – and who is comfortable operating with a high degree of autonomy in a market where the company does not yet have a local office. Key Responsibilities •        Develop and execute the go-to-market strategy for the company’s B2C coffee business across Saudi Arabia. •        Identify, evaluate and onboard key distributors and channel partners in Saudi Arabia and the wider region. •        Provide hands-on advisory support to the company leadership on market entry, route-to-market and commercial structure for the region. •        Support and contribute to B2B sales activity alongside the core B2C focus. •        Build and manage relationships with retailers, distributors and trade partners across the coffee and broader FMCG landscape. •        Travel periodically to engage with the company’s existing business and sales teams, share market learnings and help guide the development of the Saudi Arabia business. •        Act as a trusted, on-the-ground advisor as the company scales its presence in the region, with the expectation of building and managing a team as the business grows. Requirements •        At least 10 years of experience in the coffee industry and/or broader FMCG sales and marketing, with strong B2C focus. •        Deep, well-established network within the coffee industry in Saudi Arabia – able to advise on key distributors and the right way to enter the market. •        Proven sales and relationship-building track record; able to open doors and close deals. •        Previous experience managing a team is preferred, given this role is expected to grow into a people-management position. •        Comfortable working independently/remotely without a local office infrastructure, while staying connected to a small regional team. •        Fluent English speaker. •        Honest, hard-working, relationship-driven, and willing to travel as needed. •        Local Saudi Arabian candidates strongly preferred but not essential. •  No specific educational background required – industry experience and network matter most.

Location: Morocco About Huzzle At Huzzle, we connect talented professionals with leading companies across the UK, US, Canada, Europe, and Australia. Our clients range from startups and digital agencies to tech platforms operating in industries such as SaaS, MarTech, FinTech, and EdTech. We match exceptional talent with full-time remote opportunities, where they join client teams directly while receiving ongoing support from Huzzle. Role Type: Full-time Engagement: Independent Contractor Job Summary We’re looking for an experienced Sales Development Representative to support pipeline growth through targeted outbound outreach. In this fully remote role, you’ll engage B2B prospects, identify new business opportunities, and book qualified meetings for clients across a range of industries. You’ll play a key role at the front end of the sales process by making calls, executing outbound campaigns, and building relationships that develop into genuine revenue opportunities. This position is ideal for someone with solid cold-calling experience, excellent English communication skills, and the confidence to engage prospects across US and European markets. Key Responsibilities Make 100+ outbound cold calls daily to prospects across various industries. Follow established scripts while tailoring conversations to engage potential leads. Qualify prospects against set criteria and schedule meetings for Account Executives. Maintain accurate lead records and update prospect information in the CRM (e.g., HubSpot, Salesforce). Work closely with sales leadership to refine and improve outreach strategies. Achieve daily and weekly activity goals, including call volume, conversion rates, and meetings booked. Regularly test scripts, email subject lines, and outreach cadences to boost conversion rates. Requirements Proven track record in B2B lead generation and outbound cold calling A stable internet connection and professional home setup Comfortable making 100+ calls daily Strong verbal communication and objection-handling skills in English Results-driven, coachable, and highly organized Experience with tools like CRMs, dialers, LinkedIn Sales Navigator, and email automation Benefits 💻 Fully Remote: Work from anywhere while collaborating with international teams 🚀 Career Growth: Explore opportunities with companies in SaaS, MarTech, and B2B services 🤝 Peer Community: Network with high-performing sales professionals in our talent community 🧭 Ongoing Support: Get guidance and support from Huzzle before and after placement 💰 Tailored Compensation: Salary packages vary by client and your preferences, with opportunities aligned to your career goals

Location: Yerevan, Armenia Description Galaxsys is looking for a UI/UX Designer who enjoys understanding player behavior and turning insights into intuitive, effective, and engaging experiences. In this role, you'll be creating visually rich, polished, and engaging game UI, working with design systems and component-driven structures to bring ideas to life. You'll combine strong visual design skills with a solid UX mindset, using research findings and player insights to guide your design decisions. Responsibilities Design visually rich and engaging game interfaces Create high-quality UI elements, assets, and component-based systems Work with Figma components, variants, and design systems to ensure consistency Collaborate with stakeholders to translate business and product goals into design solutions Use player behavior insights and research to improve user experience and engagement Use research insights and competitive audits to improve design solutions Identify opportunities to integrate AI into design workflows, developing solutions that streamline processes, reduce repetitive work, and improve overall efficiency Requirements 4+ years of experience, with a portfolio showcasing end-to-end ownership of UI/UX processes and high-quality design outcomes Strong visual design skills with a high level of polish and attention to detail Advanced proficiency in Figma, including components, variants, and structured systems Experience designing complex interfaces and component-driven UI systems Solid understanding of player behavior and engagement patterns Experience working with design systems (building, maintaining, or scaling) Ability to design for data-heavy and back-office interfaces Experience designing or implementing AI-assisted automation workflows that streamline and scale UI/UX production processes Experience with AI image generation tools (MidJourney, Freepik, or similar) Ability to conduct and apply competitive analysis and user research

Location: Singapore We are growing! We are currently looking to hire an experienced Account Manager, Retail Training - Luxury for our office in Singapore, where you will be based. About CXG: Founded in 2006, CXG is a global customer experience company uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide. The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact. Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction. What you will be doing Reporting to the Regional VP, SEA, Oceania & Japan and the EVP Academy, you will join a dynamic and fast-paced environment and work closely with our regional and global teams to build strong, long-lasting relationships with our clients, coordinate with internal departments and deliver insightful, impactful presentations to executive and board-level stakeholders. Here, passion, integrity and a "can-do" attitude are always top of mind. Your daily tasks will involve: Partnering with luxury and premium brands to help them transform and drive business impact through customer experience. Maintaining and nurturing your client portfolio by offering white glove service andadded value. You take full ownership of projects from brief to delivery, working with significant autonomy and close collaboration with our team Collaborating with members of our international teams to design methodologies, develop new solutions and offer expert advice to our clients. Managing the entire account, including stakeholders, internal departments, budget and the quality of deliverables. Delivering insightful and engaging face-to-face presentations to C-level executives. Requirements What you will bring along: This role requires a passion for the luxury industry and customer experience, strong organizational skills and experience in a client-facing role. You should also have: Experience range should ideally be above 4 years. A bachelor's or master's degree in administration, Business, Management or related field. Fluency in English (verbal and written). Fluency in Mandarin is a strong advantage. A naturally outgoing, high-energy communicator who builds rapport quickly and leaves a strong impression with clients. Experience in a service excellence environment such as premium airlines, luxury hospitality, luxury retail or high-end client service is highly valued. We welcome candidates from adjacent backgrounds such as marketing, PR, brand or hospitality who are passionate about customer experience. Previous work experience, preferably in retail and/or a client-facing (B2B) role. Strong verbal and written communication skills, with persuasive and diplomatic communication and experience in presentations and proposal writing. Analytical aptitude: the ability to examine data and draw meaningful insights. Leadership skills: externally, the ability to lead a client meeting; internally, the ability to take the lead on a project. A collaborative mindset and the ability to work well as part of a team. Consulting skills: the ability to challenge a client brief and ask meaningful questions. Excellent interpersonal skills. Time management: the ability to manage time and resources effectively in a deadline-driven environment. If you have what we are looking for, please attach your updated resume with your contact details. Should your profile fit the requirements for the role, we will get in touch to learn more about your background, discuss the role in more detail and share potential next steps.

Location: Albania; Azerbaijan; Georgia; Serbia; Slovenia; Poland Intetics Inc. , a global technology company providing custom software application development, distributed professional teams, software product quality assessment, and “all-things-digital” solutions, is seeking a highly skilled and experienced Go Developer to join our dynamic team on a full-time basis. We are looking for a Senior/Lead Go Backend Engineer with strong Identity and Access Management (IAM) expertise to design, build, and operate secure, high-performance authentication services. The candidate should have 7+ years of backend engineering experience, including 5+ years with Go and 3–4+ years working with authentication, authorization, SSO, MFA, OAuth 2.0, OpenID Connect, JWT, and session management in production environments. Project Responsibilities: - Design, develop, and operate high-throughput, low-latency identity services: Single Sign-On (SSO), Multi-Factor Authentication (MFA), session management, and federation. - Own features end-to-end from design through production and support. -Implement and scale modern authentication and authorization protocols and token formats (OAuth 2.0, OpenID Connect, JWTs), including secure token issuance, rotation, and revocation strategies. -Write clean, concurrent, and highly performant backend services primarily in Go; design idiomatic, testable code and clear API contracts (gRPC/HTTP). - Use your DevOps experience to deploy, manage, and automate identity infrastructure (CI/CD, monitoring, and incident response). - Serve as the subject matter expert on authentication and identity: own internal security reviews, threat modeling for identity flows, and guide other teams on secure integrations with our platform. Integrate and maintain solutions with custom and standard identity providers (e.g. Keycloak and AWS Cognito), and federation patterns. - Mentor engineers, conduct design reviews, and contribute to the team's technical roadmap and security posture. Requirements 7+ years of backend engineering experience, including 5+ years with Go and 3–4+ years working with authentication, authorization, SSO, MFA, OAuth 2.0, OpenID Connect, JWT, and session management in production environments Strong production experience with Go and gRPC; building complex distributed backend systems Deep knowledge of authentication and authorization: OAuth2, OIDC, RBAC, JWT, token security, session management, cryptography Strong understanding of web security, federated identity, secure coding, and OWASP Top 10 Hands-on experience with AWS, Kubernetes, and Terraform Experience designing high-throughput, low-latency systems with a focus on security and correctness Strong communication skills; able to explain security and architecture trade-offs to technical and non-technical stakeholders Nice to have: Experience with SAML, SCIM, PKI, JWKs/JWKS endpoints, key management (KMS/HSM) and token introspection. Working knowledge of identity platforms (commercial or open source), rate limiting, abuse mitigation, and adaptive authentication. Experience with IntelicsML

Location: Warsaw, Poland; Kraków, Poland [EN] Sperasoft is a leading game co-development company. We work closely with our partners to deliver high-quality titles for world-class publishers. Sperasoft is a part of Keywords studios – international technical and creative services provider to the global video games industry and beyond. Game Development is our core competency.  We collaborate closely with our partners, assisting them throughout the whole process of developing high quality AAA titles. [PL] Sperasoft to wiodąca firma specjalizująca się we współtworzeniu gier (co-development). Ściśle współpracujemy z naszymi partnerami, aby dostarczać wysokiej jakości tytuły dla światowej klasy wydawców. Sperasoft jest częścią Keywords Studios – międzynarodowego dostawcy usług technicznych i kreatywnych dla globalnego przemysłu gier wideo i nie tylko. Tworzenie gier to nasza główna kompetencja. Blisko współpracujemy z naszymi partnerami, wspierając ich na każdym etapie procesu powstawania wysokiej jakości tytułów AAA. [EN] Responsibilities: Design, build and maintain efficient, reusable and reliable C++ code Help maintain code quality and organization Implement performance and quality modules Perform communications within a team [PL] Obowiązki: Projektowanie, tworzenie i utrzymywanie wydajnego, czytelnego i wolnego od błędów kodu w C++ Wsparcie w dbaniu o jakość i strukturę kodu Implementacja modułów odpowiedzialnych za wydajność i jakość Sprawna komunikacja z zespołem Requirements [EN] Proficiency in C++, with fair knowledge of the language specification Knowledge of the standard library, STL containers, and algorithms Understanding of memory management in non-garbage collected environments Understanding of dynamic polymorphism and C++ specific notions Familiarity with C++ templates Production experience in UE4/5 will be a plus Familiarity with continuous integration Good communication skills and spoken English "Common UI" practical experience would be a big plus [PL] Wymagania: Biegła znajomość C++ wraz z dobrą znajomością specyfikacji języka Znajomość bibliotek, kontenerów STL oraz algorytmów Rozumienie zarządzania pamięcią w środowiskach bez automatycznego czyszczenia pamięci (non-garbage collected) Zrozumienie polimorfizmu dynamicznego oraz pojęć specyficznych dla C++ Znajomość szablonów C++ Doświadczenie komercyjne (produkcyjne) w UE4/5 (Unreal Engine) będzie dodatkowym atutem Znajomość zagadnień ciągłej integracji (Continuous Integration) Dobre umiejętności komunikacyjne i znajomość języka angielskiego w mowie i piśmie Praktyczne doświadczenie z "Common UI" będzie dużym plusem Benefits [EN] Working with an international team of world-class professionals on exciting and challenging projects Learning & Development opportunities – mentoring, lectures, participation at industry conferences and events Medical Care package Sensibly flexible working hours Breakfasts, snacks and fruits available during the day, tea and coffee machines Friendly team Additional benefits – Care Bonus to cover health, educational and safety needs, MyCafeteria, corporate parties and team buildings and many more others [PL] Praca w międzynarodowym zespole światowej klasy profesjonalistów przy ekscytujących i pełnych wyzwań projektach Możliwości nauki i rozwoju: mentoring, wykłady, udział w konferencjach i wydarzeniach branżowych Pakiet opieki medycznej Elastyczne godziny pracy (w ramach potrzeb zespołu) Śniadania, przekąski i owoce dostępne w ciągu dnia, a także ekspresy do kawy i wybór herbat Przyjazny zespół Benefity dodatkowe – Care Bonus (pokrywający wydatki związane ze zdrowiem, edukacją i bezpieczeństwem), platforma MyCafeteria, imprezy firmowe oraz wyjazdy integracyjne, a także wiele więcej

Location: Remote (Non-U.S.) Workplace: Remote ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. OVERVIEW 📍 Remote Global - Non U.S. Want to sit at the intersection of Support, Engineering, and Product? Clipboard is hiring Technical Support Engineers (TSEs) to act as the primary escalation layer for technical issues across our platform. You'll own the investigation, reproduction, and - where applicable- agent-assisted fix implementation that turns noisy customer reports into validated, high-signal work, so Engineering only receives production-ready problems for final review. This is a hands-on, high-ownership role for people who love digging into hard problems with real diagnostic tools, who care about getting to the root cause rather than just clearing a queue, and who want their investigations to directly protect platform reliability for hundreds of thousands of healthcare workers and the facilities that depend on them. WHAT YOU'LL DO - Monitor escalation channels and the Technical Support queue in Zendesk, catching early signals of systemic problems before they reach customers - Investigate complex product, platform, and data-layer issues using tools like Datadog, internal dashboards, and SQL, reproducing bugs and producing evidence-backed escalations to Engineering. - Handle live incidents end-to-end, from detection to closure: React to an incident with urgency, coordinate across Support, Engineering, and Product, and keep stakeholders updated with clear, structured communication - Implement fixes where appropriate, testing your changes before handing off to Engineering for final review and sign-off - Perform Root Cause Analysis and post-incident reviews, translating each issue into learnings that reduce recurrence and improve monitoring - Maintain operational workflows (geofence, facility quizzes, NFC) accurately and quickly while spotting trends for prevention - Capture investigative learnings in clear troubleshooting guides and documentation, and submit structured proposals that turn recurring patterns into actionable improvements - Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction WHO WE'RE LOOKING FOR - Technical Fluency - You're comfortable investigating issues with observability tools (e.g., Datadog), writing SQL to interrogate data, and reasoning about APIs, backend configurations, and feature toggles. You can tell the difference between a UI, data, and code-level problem. - Diagnostic Rigor - Every investigation you produce is thorough, evidence-based, and reproducible. You rule out config and data causes before escalating, and your write-ups are clear enough for another engineer to pick up without rework. - End-to-End Ownership - You own problems from first report to confirmed resolution, including stakeholder updates and follow-through, with no gaps between hand-offs. - Composure Under Pressure - You stay structured and calm during live incidents, balancing speed with accuracy and communicating clearly when stakes are high. - Adaptability & Prioritization - You juggle structured work (incidents, bugs, workflows) with unplanned high-priority requests without letting SLAs slip. - Systems & Prevention Thinking - You treat every issue as a chance to learn, identifying gaps in monitoring, tooling, or process and proposing fixes that prevent recurrence. - Fluent, professional-level English communication, both written and verbal. NICE TO HAVE - Experience with observability and analytics tooling (Datadog, Sentry, Snowflake, or similar) - Familiarity with SQL and reading application logs - Background in technical support, SRE, incident response, or a related engineering-adjacent function - Exposure to AI-assisted coding/agent tooling - Experience in Ops, Support, or CX environments at scale HIRING PROCESS - Application Review - Skills Assessment via Case Study - Case Interview with Tech Support Team Lead - Interview with Head of Worker Experience Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including weekend availability. Shifts are assigned based on business needs. Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.