Location: Tbilisi, Georgia
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
As an SSC Training Manager, you will oversee the training efforts within our Shared Service Centre Team, ensuring that all training programs are aligned with global standards while addressing local needs. You will manage the SSC Training Team, track KPIs, and ensure the successful rollout of global learning initiatives. If you are eager to make a difference in how teams are trained and onboarded, this role is perfect for you.
Essential Duties and Responsibilities
Team Management:
Manage and lead Training Leads and Training Specialists to ensure effective execution of training programs.
Oversee the development and performance of the Training Team, ensuring all trainers are equipped to meet local and global objectives.
KPI Tracking and Development:
Track and report on the relevant Training KPIs to ensure the effectiveness of training programs and drive continuous improvement.
Analyze training performance data to identify areas for enhancement and drive strategic changes based on those insights.
Train-the-Trainer Certification:
Implement and track the Train-the-Trainer certification process, ensuring trainers are prepared to deliver high-quality learning experiences.
Ensure trainers are certified and maintain ongoing competency through continuous evaluation.
Learning Strategy Development:
Manage high-volume, cohort-based onboarding programs that deliver consistent agent readiness across the SSC. Continuously refine the program to accelerate ramp-up without compromising quality.
Develop instructional learning strategies tailored to the needs of SSC, focusing on both onboarding and continuous learning.
Collaborate with global teams to define and validate new training approaches that enhance learning effectiveness.
Project and Initiative Rollouts:
Lead the rollout of global training projects and initiatives, ensuring that the SSC team is aligned with global standards.
Coordinate with local teams to implement global changes and customize the delivery of these initiatives to suit local nuances.
Global-Local Collaboration:
Serve as the key liaison between local teams and the global training organization, ensuring that local feedback and requests are communicated and considered in global decision-making.
Partner with cross functional teams to identify performance trends and prioritize improvement efforts across the SSC agent population.
Act as SCC’s primary voice in global training design and delivery, surfacing local performance patterns, flagging content gaps and co-developing learning solutions with the global training team.
Our humble expectations
Leadership and Team Development:
Proven ability to lead and inspire a training team, setting a strong example and guiding team members to deliver impactful learning experiences. Committed to fostering a culture of growth, ensuring team members have the support and resources needed to excel.
Data-Driven Decision Making:
Skilled in interpreting data to measure training effectiveness and translate insights into learning program adjustments.
Instructional Design:
Knowledgeable in creating tailored learning strategies that balance local needs with global goals, particularly for onboarding and continuous learning.
Project Management:
Strong project coordination skills, especially in managing training rollouts and adapting them to fit local requirements.
Performance Consulting:
Able to work with cross functional partners to diagnose the root cause of performance gaps and design the appropriate, targeted learning interventions.
Clear Communicator:
Able to bridge global and local teams effectively, communicating needs and updates in a clear, actionable way.
Adaptable & Culturally Aware:
Flexible in approach, with a sensitivity to cultural differences and local needs, ensuring training programs are relevant.
Problem Solver with a Strategic Lens:
Quick to identify challenges and implement improvements, especially when adapting global programs to local nuances.
Attention to Detail:
Meticulous in ensuring that training content and delivery meet both global standards and local expectations.
Accountability for SSC Success:
Deep commitment to the growth and wellbeing of the SSC Team, taking ownership of training outcomes, ensuring alignment with organizational standards and addressing performance gaps.
Languages
: Fluent English is required.
Location
: Available to work from our Tbilisi office.
Next steps
If you are excited about working in a high-growth environment, taking ownership and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!
Please submit your up-to-date resume in English.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at
Recruitment Scam Awareness - DoorDash
.
Location: Almaty, Kazakhstan; Tbilisi, Georgia; Yerevan, Armenia; Belgrade, Serbia; Minsk, Belarus; Tashkent, Uzbekistan
The Vault is an MPC-based crypto custody platform for institutional and retail clients, running threshold signing across HSM and Ledger hardware. We're scaling toward Series A, launching our productized platform in 2026, and publishing original cryptographic research alongside the product.
We're hiring a Staff Engineer to design and ship the custody platform's hardest backend code. This is a hands-on IC role with real technical leadership — no people management — where you drive non-trivial initiatives through code, RFCs, and mentorship.
You'll shape architecture in your area of ownership; platform-wide decisions sit with technical leadership. We're AI-forward (Claude Code, Cursor, Codex), and we need engineers who can read AI-generated code critically and catch what it misses — not just prompt it.
You'll naturally gravitate toward either the security-critical core (MPC, threshold signing, HSM/Ledger integration, key lifecycle) or the faster-moving periphery (chain adapters, integrations, APIs/SDKs).
What you'll do
Design, write, and ship critical platform components: policy engine, signing orchestration, key lifecycle workflows, recovery flows, approvals, audit trails, multi-tenant wallet and account services.
Lead non-trivial cross-cutting initiatives in your area — through written RFCs, design reviews, and code, not through hierarchy.
Build high-load, multi-tenant SaaS systems: tenant isolation, quotas, rate limits, backpressure, concurrency control, predictable latency under spikes.
Distributed systems & reliability: idempotency, retries, outbox/inbox, event-driven workflows, sagas and state machines, replay, graceful degradation.
Security-by-design: least privilege, secret handling, mTLS/JWT, tamper-evident logs, audit-ready data models — designed for SOC 2, ISO 27001, and DORA scope from day one.
Performance & data: profiling, load testing, benchmarking, contention analysis, GC tuning; strong relational modelling (Postgres or equivalent), migrations, indexing, clear consistency boundaries.
AI-assisted development as a core competency: ship production code with Claude Code, Cursor, and Codex; build the prompt and agent patterns that work for your area; contribute to the company's AI engineering practices; know when to use AI heavily (periphery, integrations, tests, docs) and when not to (cryptographic core, signing paths) where blind generation is unsafe.
Set patterns and shared libraries for the services your area touches; raise the bar through code review and example.
Own features end-to-end: design notes / RFCs, code, tests, observability, rollout, on-call. No "throw it over the wall" handoffs.
Mentor senior engineers: your reviews and your written designs are the strongest signal to the rest of the team.
Requirements
Must-have experience
Strong CS fundamentals — our primary screening criterion. You can reason from first principles about concurrency, distributed systems, consistency models, networking, and OS behaviour. You know not just what locks and channels do, but why and when. You understand what's happening under the hood, not only at the API level.
Ownership mindset. You've owned non-trivial production systems end-to-end — design, ship, measure, improve, on-call. You don't wait to be told what to do, and you don't ship code you don't understand.
10+ years backend engineering, including 3+ years operating at Staff level (or equivalent senior IC scope). Strong production experience in a modern systems language — Go, Rust, Java, C++, or comparable. Hands-on Go experience, or genuine readiness to ramp on Go in the first month.
Track record of Staff-level technical leadership through code, RFCs, and influence — without formal authority over teams. You can point to RFCs you wrote that the team adopted, initiatives you drove without being the manager, patterns you set that outlasted you.
Proven track record building high-load, multi-tenant SaaS in production (HA, incident response, SLOs).
Hands-on with modern backend stacks: gRPC/HTTP, queues/streams, caching, relational databases, Kafka/NATS or equivalent.
Strong testing discipline: unit/integration/contract tests, testability-first design, deterministic CI.
Strong observability habits: structured logging, metrics, tracing, end-to-end production debugging.
REQUIRED: production-grade use of modern AI coding tools (Claude Code, Cursor, Codex, or comparable). You can point at what you've built with them. You read AI-generated code as a hostile reviewer, not a grateful recipient — you have instincts for what AI tends to get wrong, and you don't ship code you couldn't have written yourself.
Nice to have
Exposure to custody, wallets, or signing systems (MPC, HSM, TEE, key management, approvals).
Hardware wallet integration (Ledger).
Multiple blockchain ecosystems (EVM and Bitcoin minimum; Cosmos, Solana, others a plus).
Built custom agents, MCP integrations, or in-repo AI workflows that compounded a team's productivity.
Designed and run evals for AI-generated code (correctness, security, style).
Kubernetes and service mesh in production; SRE practices.
Regulated-environment experience (fintech, security audits, compliance-driven engineering).
Threat modelling and security review participation.
Familiarity with SOC 2, ISO 27001, and DORA — enough to design for them.
What this role is NOT
A people management role.
A pure architecture / whiteboard role. You write production code in this codebase every week, and platform-wide architectural ownership sits elsewhere.
A research-only cryptography role. You collaborate with our Cryptography Researcher; your focus is platform engineering, not protocol design.
Pure feature ticket execution. If you wait to be told what to do, this won't work.
Benefits
A Staff IC role with real technical leadership — no people management, no sprint mechanics gauntlet, no architecture-by-committee.
An AI-forward engineering culture with budget and autonomy for the tooling, models, and agents you need.
Direct peers in cryptography research, security architecture, product, and delivery — you're not the only senior voice in the room.
Fully remote, any time zone with reasonable overlap with EU/CIS hours.
Competitive comp at the Staff engineer band; equity participation; full benefits.
A product approaching Series A with paying institutional customers and a published cryptographic research line
Location: Pasir Gudang, Malaysia
Our Client
Our client is a Singapore-based multinational food and beverage company specializing in the production and distribution of instant beverages, particularly coffee mixes and non-dairy creamers. With a strong presence across Asia, Eastern Europe, and other emerging markets, the company focuses on delivering affordable, mass-market products while continuously optimizing cost efficiency and product formulations. Its operations are supported by manufacturing facilities, including in Malaysia, and it actively competes with Chinese producers by exploring innovations in ingredients and production processes to maintain competitiveness in pricing and quality.
Key Responsibilities
1. Purchasing & Sourcing
Develop purchasing plan based on production requirements
Source and evaluate new suppliers and alternative materials
Monitor market trends and raw material prices to support purchasing decisions
2. Supplier & Cost Management
Manage supplier relationships and evaluate supplier performance
Identify cost-saving opportunities
Ensure supply continuity and mange potential supply risks
Develop alternative suppliers for key materials
3. Monitor inventory levels and purchasing requirements
4. Ensure compliance with procurement SOPs and documentation requirements
5. Lead the procurement team to achieve departmental KPIs, cost-saving targets
and operational targets
6. Work closely with Planner, Production, QA, R&D, Finance and other departments
7. Prepare procurement reports and provide updates to Management
Requirements
Degree in Supply Chain Management, Procurement, Business or related discipline
Minimum 5-8 years of experience in procurement, supply chain, preferably in a manufacturing environment
At least 2-3 years of experience in a supervisory or managerial role
Good understanding of raw materials purchasing, inventory management, and supply planning
Strong analytical and problem-solving skills
Detail-oriented with good record-keeping and documentation skills
Good communication and cross-functional coordination skills
Good command of written and spoken English
Pasir Gudang, Malaysia
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Location: Italy
About our client
Our client is a family-run Japanese company with over
200 years of history
and two key business divisions: food for human consumption and pet food. In Japan, our client is the
No.1 pet food brand
, known for its wide product portfolio and innovative, industry-defining product
“Churu”
. After significant domestic growth, the company continues to expand internationally with the mission to bring joy to pets and their owners worldwide.
They are now seeking a highly motivated
eCommerce Specialist
to join their team and support their growing European operations.
With full budget accountability in alignment with the line manager, the position focuses on building strong, influential relationships with key eRetailers and collaborating with internal stakeholders to deliver actionable insights and innovative solutions. The role will lead the development and execution of mutually beneficial joint business plans that foster sustainable growth for the eCommerce channel and the overall market.
In this position, you will lead and coordinate the eCommerce channel in close collaboration with local market teams for our client. You will drive growth, strengthen client relationships, and ensure operational excellence in the digital space.
Main responsibilities:
Lead eCommerce Strategy:
Develop and execute strategies to grow online sales, traffic, and customer loyalty across key platforms and emerging eRetailers.
Manage Key Accounts:
Act as the primary contact for major eRetailers (e.g., Amazon,…), ensuring strong partnerships and tailored solutions.
Drive Sales Performance:
Oversee distribution, revenue, and budget targets for the eRetailers, ensuring alignment with business objectives.
Plan & Execute Listings:
Prepare and implement annual plans, product listings, and promotional activities to maximize visibility and conversion.
Analyze Market & Assortment:
Monitor market trends, competitor activity, and assortment opportunities to identify new revenue streams.
Monitor & Report KPIs:
Track account performance, provide regular reporting, and ensure achievement of agreed KPIs.
Collaborate Cross-Functionally:
Work closely with marketing, shopper CX, supply chain, and colleagues to share best practices and support overall growth.
Ensure Compliance & Control:
Maintain operational standards, budget adherence, and compliance in all Digital Commerce activities.
Represent the Brand:
Participate in trade fairs and industry events to strengthen our client's presence and build strategic relationships.
Requirements
Education & Experience
University degree or equivalent vocational training.
2-4 years of professional experience in eCommerce, digital sales, or key account management within FMCG or related industries.
Proven track record in managing eCommerce platforms and client relationships (experience with Amazon or similar online-shops is a plus).
Technical & Analytical Skills
Strong knowledge of digital marketing tactics, tools, and trends, with ability to translate them into actionable strategies.
Data-driven mindset: skilled in analysing performance data and making informed decisions to optimize digital channels.
Proficiency in MS Office (Excel, Word, Outlook), Power BI, and familiarity with analytics tools (e.g., Google Analytics).
IT literacy and ability to work with digital tools and platforms.
Commercial & Strategic Skills
Solid business acumen and ability to develop tailored strategies for key accounts.
Understanding of market dynamics, competitor analysis, and decision-making processes.
Ability to interpret customer and market data to identify growth opportunities.
Interpersonal & Communication Skills
Excellent intercultural communication and relationship management skills.
Targeted and persuasive communication style, both written and verbal.
Strong networking and customer orientation.
Languages: Business-level English/Italian
(French and additional European languages are a plus).
Other Requirements
Willingness to travel
for business (as agreed with line manager).
Driving license (Category B
).
Competencies
Drive for Results:
Strong focus on achieving goals and delivering measurable outcomes.
Customer Focus:
Ability to understand and anticipate customer needs and build lasting relationships.
Action-Oriented:
Proactive approach to problem-solving and execution in a fast-paced environment.
Planning & Priority Setting:
Skilled in organizing tasks, managing time, and setting clear priorities.
Communication Skills:
Excellent verbal and written communication, including intercultural competence.
Peer Relationship & Collaboration:
Ability to work effectively across teams and influence stakeholders.
Adaptability:
Comfortable with change and able to adjust strategies quickly.
Key Functional Competencies & Technical Skills
eCommerce Expertise:
Managing online platforms and eRetailers (Amazon, …).
Customer Execution & Measurement:
Delivering flawless execution and tracking performance metrics.
Sales & Customer Communications:
Building compelling propositions and maintaining strong client engagement.
Revenue Management:
Ability to optimize pricing, promotions, and profitability.
Financial & Analytical Acumen:
Strong data interpretation skills to drive insights and decisions.
Digital Marketing Knowledge:
Understanding of tactics, tools, and trends to drive traffic and conversion.
Analytical Skills:
Turning data into actionable insights for growth.
IT & Tools Proficiency:
Advanced MS Office (Excel, Word, Outlook), Power BI, and analytics platforms.
Location: Jeddah, Saudi Arabia; Makkah, Saudi Arabia
Job Purpose
The Maintenance Engineer (Civil) is responsible for ensuring that buildings, architectural assets, and external areas are maintained in a safe, functional, and aesthetically acceptable condition. The role ensures compliance with KAUST standards, specifications, applicable building codes, and maintenance best practices. The position also monitors maintenance quality, conducts inspections and audits, assesses asset conditions, and recommends corrective and preventive actions.
Key Responsibilities
Monitor the quality of civil and architectural maintenance works performed by service providers.
Conduct inspections and audits of existing facilities, ongoing maintenance activities, and completed works to ensure compliance with approved standards and specifications.
Participate in construction inspections, project handovers, walkthroughs, snagging, and verification of rectification works.
Audit preventive maintenance programs and ensure planned inspections and maintenance activities are completed as scheduled.
Audit reactive maintenance work orders, identify recurring issues, and recommend corrective and preventive measures.
Conduct condition assessments of civil and architectural assets and recommend repair, refurbishment, or replacement as required.
Review maintenance plans, task lists, failure modes, failure codes, and causes, and recommend improvements.
Monitor PM/RM/CM work orders and support initiatives to reduce maintenance backlogs.
Conduct incident and failure investigations, perform root cause analysis, and recommend actions to prevent recurrence.
Prepare inspection, audit, condition assessment, and maintenance reports and provide technical recommendations for facility improvements.
Ensure maintenance activities comply with applicable KAUST standards, specifications, building codes, and industry best practices.
Qualifications & Experience
Bachelor's degree in
Civil Engineering, Architecture, or equivalent
.
Minimum
5 years of relevant experience
in building maintenance, civil/architectural inspections, audits, construction, or facilities management.
Experience in design, construction, quality inspection, project handover, and snagging is desirable.
Experience with maintenance management systems/CMMS such as
SAP or Maximo
is desirable.
Technical & Professional Competencies
Working knowledge of
AutoCAD and Microsoft Office
.
Good knowledge of building construction, architectural finishes, civil works, and maintenance practices.
Working knowledge of applicable building codes, standards, and specifications.
Ability to conduct inspections, audits, condition assessments, and root cause analysis.
Ability to perform mid-level data analysis, including auditing, assessing, deducing, and drawing conclusions.
Familiarity with
USGBC LEED
requirements is desirable.
Excellent written and spoken
English
.
Strong analytical, problem-solving, communication, and reporting skills.
Location: India
About the Job:
LaunchDarkly is seeking an Accounts Payable and Expense Specialist to support accurate, timely, and efficient processing and payment of vendor invoices and employee expenses. This role will help maintain strong financial controls by ensuring transactions are properly reviewed, coded, approved, recorded, and retained in accordance with company policies and applicable requirements.
The Accounts Payable and Expense Specialist will partner closely with employees, department budget owners, Procurement, Finance, and vendors to manage invoice and expense workflows from submission through payment or reimbursement. This role will also contribute to system implementations, process improvements, and AI-enabled automation initiatives that improve efficiency, visibility, and the employee and vendor experience.
Responsibilities:
Process and record vendor invoices accurately and timely, including validation of required documentation, vendor details, payment terms, and supporting approvals
Review invoices and employee expenses for appropriate general ledger, department, project, entity, and expense coding
Manage the routing of invoices through the approval process and follow up on outstanding approvals to support timely payment
Review employee expense reports for completeness, business purpose, policy compliance, receipts, and appropriate coding before reimbursement
Identify exceptions, duplicate submissions, missing documentation, and potential policy violations; resolve issues with employees, approvers, and vendors
Coordinate with Procurement and internal stakeholders to confirm purchase orders, contracts, receiving information, and other required support
Respond promptly and professionally to inquiries from vendors and employees regarding invoice status, payment timing, expense submissions, reimbursements, and policy requirements
Support payment runs and related accounts payable activities, including reconciliation of open items and investigation of aged or unusual balances
Maintain accurate records and documentation to support audit readiness, internal controls, and compliance with company policies
Participate in accounts payable and expense system implementations, testing, data validation, user acceptance testing, and change management activities
Identify opportunities to streamline workflows, strengthen controls, and improve process documentation through standardization and automation
Support the evaluation and deployment of AI automation for invoice capture, coding, exception handling, expense review, reporting, and other finance operations use cases
Prepare recurring reports and metrics related to invoice processing, approval aging, expense compliance, payment status, and process performance
Collaborate with cross-functional teams and contribute to other accounting operations and finance projects as needed
Qualifications:
Bachelor’s degree or higher in Accounting, Finance, Business, or a related field preferred
3+ years of experience in accounts payable, employee expense administration, accounting operations, or a similar finance role
Experience processing vendor invoices and employee expense reports in a multi-entity or fast-paced environment
Working knowledge of accounts payable controls, invoice approval workflows, expense policies, and basic accounting principles
Experience with an ERP system and expense management or accounts payable automation tools; NetSuite and PTP tools (such as Zip or Ramp) experience is a plus
Strong attention to detail and a high degree of accuracy in transaction processing and review
Demonstrated ability to manage competing priorities, meet deadlines, and follow through on open items
Strong analytical and problem-solving skills, including the ability to research discrepancies and resolve exceptions
Excellent written and verbal communication skills, with a customer-service mindset when working with vendors and employees
Proficiency with Excel or Google Sheets; experience preparing reconciliations and operational reports is a plus
Comfortable working with evolving systems and processes, including participation in implementation, testing, and continuous improvement initiatives
Interest in applying automation and AI thoughtfully to improve finance processes while maintaining appropriate review and control standards
Ability to handle confidential financial and employee information with discretion
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from
@LaunchDarkly
.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Location: India
About the Job:
As the Order Management Specialist, you will ensure that system inputs are complete and accurate, orders are processed in a timely manner, work with the Deal Desk and Internal Systems team to resolve issues, and ensure accounts are provisioned. You will have excellent attention to detail, solve problems, and ability to multi task.
Responsibilities:
Order & Opportunity Review
Review opportunities in Salesforce to ensure completeness and accuracy prior to downstream processing into NetSuite, validating pricing, product/SKU alignment, contract terms, and required fields.
Review Annual Recurring Revenue (ARR) on opportunities to confirm accuracy and alignment with contract terms and pricing before deals proceed through the order-to-cash cycle.
Create and monitor indirect sales orders via AWS Marketplace. Work with AWS Support to resolve any offer issues or errors.
Identify, troubleshoot, and resolve data discrepancies or missing information before orders progress through the order-to-cash cycle.
Serve as a quality checkpoint between deal closure and financial system entry, minimizing rework and downstream billing errors.
Provisioning & Deal Documentation
Review and approve provisioning details to ensure customer setup aligns with the terms of the executed agreement.
Partner with Sales, Customer Success, and Deal Management to confirm that all required documentation (order forms, amendments, approvals, contracts) is complete, accurate, and obtained prior to processing.
Act as a point of escalation for missing or inconsistent deal documentation, coordinating resolution across stakeholders.
Systems & CPQ Administration
Work closely with the internal systems/IT team to ensure Salesforce CPQ configurations (pricing rules, product bundles, approval workflows) remain accurate and up to date.
Support testing and validation of CPQ and Salesforce-to-NetSuite integration changes, flagging issues that could impact order accuracy or revenue processing.
Contribute to continuous improvement of order-to-cash tools, workflows, and controls.
Revenue Recognition & Compliance
Apply a working understanding of ASC 606 principles when reviewing deal structures, contract terms, and provisioning to flag potential revenue recognition considerations.
Support Finance/Accounting during month-end and quarter-end close by ensuring orders and documentation are audit-ready.
Help maintain internal controls around deal review, approval, and order processing.
Cross-Functional Partnership
Act as a trusted liaison between Sales, Customer Success, Deal Management, Finance, and Systems teams to keep the order-to-cash process moving efficiently.
Provide guidance and training to Sales and Customer Success on Salesforce, CPQ, and documentation requirements.
Report on order accuracy, cycle times, and recurring issues, and recommend process improvements.
Qualifications:
Bachelor's degree in Business, Finance, Accounting, or related field, or equivalent practical experience.
4+ years of experience in Order to Cash, Deal Desk, Sales Operations, Revenue Operations, or a related finance/systems role, ideally in a B2B SaaS environment.
Hands-on experience with Salesforce and Salesforce CPQ (or other CPQ systems); experience with NetSuite and AWS Marketplace strongly preferred
Working understanding of ASC 606 revenue recognition principles as they apply to SaaS/subscription contracts.
Strong attention to detail and comfort working with high volumes of orders, especially during month-end/quarter-end close.
Excellent cross-functional communication skills, with proven ability to partner effectively with Sales, Customer Success, Deal Management, Finance, and IT/Systems teams.
Analytical mindset with strong Excel skills; experience with reporting/dashboard tools (e.g., Tableau) a plus.
Ability to work independently, prioritize competing requests, and manage ambiguity in a fast-paced environment.
Nice to Have
Experience supporting Salesforce-to-NetSuite integrations or similar CRM-to-ERP data flows.
Familiarity with contract lifecycle management (CLM) tools (e.g., Ironclad, DocuSign CLM).
Prior experience contributing to systems testing, UAT, or process documentation for order management tools.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from
@LaunchDarkly
.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Location: San Francisco, CA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
As a GTM Strategy & Operations Business Partner supporting the
AMER Enterprise
Tech
organization, you will work closely with sales leadership to be a deep expert in a critical segment of our fastest-growing business. This role supports the AMER Enterprise Tech team, one of Anthropic's largest and most strategically significant commercial organizations, and will partner directly with executives to drive strategic analysis, operational efficiency, and growth initiatives while supporting critical global strategic initiatives.
This includes business performance analysis, facilitating operating cadences and powering business reviews, improving operational efficiency, driving strategic initiatives, and supporting the rapid evolution of our sales motions and organization.
We're building for a future where AI dramatically amplifies what strategy teams can accomplish. We're hiring people with the technical depth, business judgment, and executive potential to operate at that frontier — leveraging AI to eliminate routine work and redirect energy toward the strategic and creative challenges that move the business. This role will evolve rapidly, and we need someone with the ceiling and ambition to evolve with it.
Key responsibilities
Strategic Analysis, Operations & Planning
Partner with Sales leaders to analyze and refine segment-specific strategy including territory planning, resource allocation, performance to plan, and growth initiatives
Maintain excellence through business reviews and operating cadences to help achieve company revenue targets and strategic objectives
Be audible-ready about GTM efforts and a deep expert in your segment's book of business and trends with the ability to cut right to what matters for varying audiences from IC to executive
Data-Driven Decision Support
Analyze sales performance metrics and develop insights to optimize segment performance and improve efficiency using SQL, R, or Python to query, model, and visualize data at scale
Leverage Claude to its full capability
Partner to create, evolve and maintain reporting mechanisms, using data to go from "what" to "why"
Synthesize tangible, strategic recommendations based on go-to-market motions, deal outcomes, partner and customer feedback, and product opportunities
Build and maintain dashboards, models, and ad hoc analyses in spreadsheets and BI tools with mastery-level proficiency
Go-to-Market Execution
Develop and maintain use case frameworks to capture and standardize how customers derive value
Support multiple teams and executives in leveraging insights for new deals, expansions, and retention strategies
Partner with GTM teams to evolve and refine sales motions and best practices across segments and regions
Executive Stakeholder Management
Serve as a trusted strategic advisor to senior and executive stakeholders across the GTM organization, delivering insights and recommendations with clarity, conviction, and composure
Navigate high-stakes conversations with intense, demanding executives — maintaining poise under pressure while delivering candid, well-supported perspectives
Build deep credibility through consistent follow-through, proactive communication, and the ability to challenge assumptions respectfully when the data warrants it
Translate complex analyses into executive-ready narratives that drive decisions, managing up effectively across multiple senior leaders with competing priorities
Cross-Functional Collaboration
Work closely with Revenue Operations, Sales Enablement, Strategic Finance, and Product teams to drive initiatives and elevate excellence in course of business
Support coordination between AMER Enterprise sales segments and partnership teams
Help prepare materials for executive reviews and planning sessions
Minimum qualifications
Deep alignment to Anthropic’s mission
Experience in sales strategy, revenue operations, management consulting
Proficiency in SQL or R — you can independently write queries, build models, and extract insights from large datasets without relying on others
Mastery of spreadsheet tools and data (Google Sheets / Excel) — pivot tables, complex formulas, data modeling, and scenario analysis are second nature to you
Strong analytical skills with the ability to translate data into actionable insights and compelling executive narratives
Deep experience with GTM systems like Salesforce and business intelligence tools (Looker, Tableau, etc.)
Proven executive stakeholder management skills — you have a track record of presenting to and influencing C-suite and VP-level leaders in high-intensity environments.
An ability to pull signal through noise and an internal drive to create clarity. You strive for simplicity as the most elegant solution to complex situations.
A demonstrated ability to build trust with and influence a variety of stakeholders, including colleagues and other members of the GTM Strategy and Revenue Operations team
A healthy balance of idealism with pragmatism and the highest internal bar for excellence. You have been accountable for the results of your recommendations.
Track record of driving forward high-growth sales organizations
Disciplined project management and exceptional communication and interpersonal abilities
A desire and readiness to do the best work of your career
Bachelor's degree required; MBA or advanced degree preferred
Preferred qualifications
10+ years of experience in sales strategy, revenue operations, management consulting
Experience in both large Enterprises in technology, finance or professional services, in addition to fast-paced startup building
Experience with AI/ML companies and consumption business models
Prior experience building frameworks for sales use cases or value propositions
Background in scaling sales organizations through 2-3x+ growth periods
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$270,000
—
$310,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: MA - Boston - Office , US - Headquarters - Maryland - Columbia
Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Your Role:
The Associate Services Architect is a content-focused role responsible for creating, updating, and maintaining technical content for the Professional Services Portfolio. This role blends technical aptitude with content development and communication skills, working under the mentorship of a Senior Services Architect or Manager to design, draft, and update consulting service offerings, training content, and enablement material.
This position is specifically scoped around portfolio maintenance: keeping existing courses, labs, and collateral current as products evolve, and absorbing update-tier and Tier-1 support work so that Senior Services Architects can focus their time on strategic development and net-new offerings. The role receives structured intake and mentoring support from their manager and works closely with the broader Services Architecture team.
Your Opportunity:
Content Creation & Maintenance:
Content Updates:
Design, draft, and update consulting service offerings, enablement content, educational material, and technical presentations for webinars and events.
Maintenance Backlog:
Own update-tier fixes and content refreshes for existing courses and labs, keeping material current as Tenable products evolve.
Collateral Support:
Create collateral for new offerings and evaluate existing offerings and content for accuracy and relevance.
Services Offerings:
Help create and support the development of consulting services offerings.
Delivery & Review:
Pre-Production Training:
Deliver pre-production training sessions to evaluate product suitability and gather early feedback.
Live Demonstrations:
Create live demonstration recordings for the Tenable product suite.
Content Review:
Perform content reviews with peers in Services, Technical Support, Customer Success, and Product Management to ensure quality and alignment with customer needs.
Quality Assurance:
Review and validate updated course materials and lab environments to ensure technical accuracy and consistency before release.
Service Offerings Review:
Participate in the review and validation of new consulting service offerings to ensure alignment with portfolio standards and technical feasibility.
Strategic Engagement & Support:
Customer & Partner Engagement:
Engage with customers and partners to analyze market trends and the competitive landscape.
Cross-Functional Problem Solving:
Work closely with all departments to identify and resolve problems, gathering information to support data-driven decisions.
Tier-1 Support Coverage:
Provide first-line responses to Customer Care escalations on assigned courses, triaging and resolving routine issues before they require senior architect time.
Staying Current:
Remain abreast of corporate direction and strategy, product roadmaps, messaging, and emerging trends in the security industry.
Project & Process Management:
Independent Delivery:
Independently manage assigned projects on schedule, escalating risks and dependencies early.
Process Improvement:
Remain abreast of educational frameworks, content development approaches, and technologies that may reduce costs or shorten development timelines.
Other Duties:
May perform other duties and responsibilities that management may deem necessary from time to time.
What You’ll Need:
Security Foundations:
1–3 years of overall experience in Information Security, or equivalent training/education/services.
Vulnerability Management Exposure:
Some exposure to vulnerability management concepts; prior experience with the Tenable product suite is a plus.
Content or Training Background:
Experience in technical writing, instructional design, or training delivery is beneficial but not required.
Services Experience:
Prior experience in professional services or consulting environments is highly valued.
Education:
B.S. degree in Computer Science or a related field preferred; equivalent experience considered.
Technical Foundations:
Working knowledge of TCP/IP networking; foundational understanding of Windows and Linux operating systems.
Security Tools Familiarity:
Familiarity with security assessment tools such as Nessus, Kali Linux, or Metasploit is a plus.
Emerging Domains:
Exposure to web application security, container security, or cloud environments (AWS/Azure) is a plus but not required at this level.
Communication:
Strong written and verbal communication skills.
Collaboration:
Strong interpersonal skills with the ability to work effectively with internal and external stakeholders.
Autonomy with Support:
Able to work remotely as part of a geographically distributed team, with structured mentoring and support from their manager.
Ability to work remotely in a self-directed manner
Physically able to participate in training sessions, presentations and meetings
Some Tenable office travel may be required
#LI-Hybrid #LI-MS1
This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.
US Pay Range
$65,000
—
$87,000 USD
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact
Recruiting@Tenable.com
for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice
Location: MA - Boston - Office , US - Headquarters - Maryland - Columbia
Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Applicants must be authorized to work for any employer in the U.S. without sponsorship. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, J-1, etc
Your Role:
Build and lead a high-velocity production engine that transforms technical concepts into elite, field-ready service and training offerings across the Professional Services Portfolio. This role owns the full collateral and course-delivery lifecycle - from initial brief through go-to-market launch - and is accountable for the platforms, governance, and creative/technical talent that keep the portfolio's content current, on-brand, and field-ready.
The role carries a dual mandate: lead the production engine and serve as the primary link between Production and Sales Enablement/Go-to-Market (GTM), ensuring the portfolio is properly represented in the field. The ideal candidate has managed a diverse staff of technical and creative resources, can work with minimal supervision, and can implement the process changes required to continually mature the team's launch and collateral operations. Technical fluency in network security and vulnerability management is required to evaluate content accuracy and guide the team's technical output.
Your Opportunity:
Strategic Leadership & GTM Alignment
Brand Evolution:
Lead the overhaul of Tenable's corporate “house style” across all One Tenable and Prime assets, and own the Tier 1/2 rebrand timeline.
The Face of Production:
Serve as Professional Services lead for Prime Weekly TV, coordinating with SMEs to deliver high-quality broadcast content on a recurring cadence.
Go-to-Market Liaison:
Act as the bridge between Production, Sales Enablement, and Prime leadership so the collateral roadmap aligns with go-to-market goals and the portfolio is properly represented to the field.
Launch Management:
Plan, coordinate, and execute service and training offering launches, including go-to-market and marketing strategy.
Operational Excellence & Platform Governance
The Assembly Line:
Design and manage scalable, repeatable workflows that take content from initial brief to final delivery, replacing ad hoc production with a governed process.
Platform Management:
Own the LMS and training delivery platforms, the global PS collateral library, and access management for all portfolio assets.
Curriculum Development:
Create and maintain appropriate training curricula, collateral and video recordings.
Governance:
Implement rigorous quality and content review standards for all technical and marketing assets, balancing innovation with the ongoing maintenance of existing offerings.
Cross-Team Collaboration:
Partner with Services Architects, Portfolio Program Management, and Domain Specialists to design, develop, and maintain professional service and training collateral.
People Leadership & Performance
Global Team Management:
Build and lead a diverse, cross-timezone team of technical and creative professionals spanning multimedia design, technical writing, and video production.
Data-Driven Leadership:
Establish and track day-to-day production metrics - throughput, quality, and cycle time - to hold the team accountable to clear output standards.
Talent Development:
Foster a high-performance culture capable of adapting to rapid shifts in corporate direction, messaging, and strategy.
Quality & Stakeholder Management
Content Standards:
Perform content reviews to assure the technical accuracy, brand alignment, and quality of all portfolio collateral before release.
Stakeholder Interface:
Serve as the primary point of contact for internal stakeholders (Sales, Product Marketing, Theatre leadership) regarding production requests and timelines.
Risk & Dependency Management:
Identify launch dependencies and production bottlenecks early, and escalate or resolve blockers before they affect GA dates.
What You'll Need:
8+ years of related experience managing people, projects, and cross-functional processes, ideally in a professional-services or training-content environment
3+ years of direct people-management experience leading creative and/or technical production staff
Experience with go-to-market, marketing, or sales-enablement processes for service or training offerings
Exposure to the full content/product delivery lifecycle: requirements analysis, design, production, review, and launch
B.S. or M.S. in Computer Science, Instructional Design, Communications, or a related field preferred
Working knowledge of network security and vulnerability management; familiarity with Tenable.io, Tenable.sc, and Nessus strongly preferred
Experience administering an LMS and managing a content/collateral library at scale
Familiarity with data and dashboarding tools (e.g., Tableau) to track portfolio health and production metrics
Strong written and verbal communication skills; comfortable presenting to senior stakeholders
Strong initiative and the ability to work remotely, both self-directed and as part of a geographically distributed team
Ability to manage multiple concurrent launches in an agile, frequently shifting environment
This role may require you to work in a hybrid/on-site capacity at our headquarters in Columbia MD or Boston MA. This position is US-based only
Ability to work remotely in a self-directed manner
Ability to sit and work at a computer for extended periods
Physically able to participate in training sessions, presentations and meetings
Some Tenable office travel may be required
#LI-Hybrid #LI-MM1
This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.
US Pay Range
$130,000
—
$173,333.33 USD
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact
Recruiting@Tenable.com
for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice
Location: London, United Kingdom; Berlin, Germany; Lisbon; Cyprus; Barcelona
Workplace: remote
ABOUT YOU
Xsolla is looking for a Senior Delivery Manager to help bring greater clarity, coordination, and operational discipline across our product development teams.
This role sits at the center of product execution, working closely with Product Managers, Engineers, Designers, Analytics, Marketing, and other Delivery Managers to ensure teams are aligned on priorities, dependencies, timelines, and changes.
The Senior Delivery Manager will own the operating rhythm of the team: maintaining the backlog and roadmap, running engineering ceremonies, surfacing risks and blockers, and ensuring that changes are communicated clearly—not just what is changing, but why.
Beyond day-to-day delivery, this person will also play an important role in identifying broader operational challenges and working with leadership to improve how the team plans, communicates, prioritizes, and executes.
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Key Responsibilities
Cross-Functional Alignment
Work closely with Product Managers, Engineers, Designers, Analytics, Marketing, Project Managers, and other stakeholders to ensure alignment across initiatives.
Maintain visibility into dependencies, timelines, priorities, and risks across teams.
Proactively identify areas where teams are becoming misaligned and drive the conversations necessary to resolve them.
Ensure stakeholders understand both what the team is doing and how individual activities connect to broader product and business priorities.
Team Execution & Scrum
Run and facilitate engineering scrum ceremonies, including stand-ups, sprint planning, refinement, retrospectives, and other working sessions as needed.
Ensure teams leave meetings with clear decisions, owners, and next steps.
Track blockers and risks through resolution rather than simply documenting them.
Help create a predictable and effective operating cadence between Product and Engineering.
Backlog & Roadmap Management
Build, maintain, and continuously improve the team backlog and roadmap in partnership with Product and Engineering leadership.
Ensure work is clearly prioritized, appropriately structured, and visible to stakeholders.
Maintain clarity between committed roadmap work, future opportunities, operational improvements, and unscheduled backlog items.
Identify dependencies, sequencing challenges, and resource conflicts before they become delivery issues.
Change Management & Communication
Communicate changes to priorities, timelines, scope, and direction clearly and proactively.
Help teams understand the why behind changes so that Engineers, Designers, and other stakeholders have the context necessary to make better decisions.
Ensure important decisions and changes are documented and communicated consistently across impacted teams.
Help reduce confusion caused by fragmented or inconsistent communication.
Operational Improvement
Identify recurring execution challenges, process breakdowns, organizational friction, and operational gaps.
Work with leadership to understand root causes and define strategies for addressing them.
Translate operational strategies into actionable improvements for the team.
Continuously evaluate how planning, prioritization, communication, and execution processes can be improved.
Encourage accountability across teams and help ensure problems are driven toward resolution rather than passed between functions.
What Success Looks Like
Success in this role means teams have greater clarity and predictability in how they operate.
The right candidate will help create an environment where:
Teams understand what the highest priorities are and why.
Product, Engineering, Design, Analytics, and Marketing remain aligned as plans evolve.
Roadmaps and backlogs accurately reflect the work of the team.
Risks and dependencies are surfaced early rather than discovered late.
Changes are communicated clearly and with appropriate context.
Meetings result in decisions and action rather than additional ambiguity.
Operational problems are identified proactively and systematically improved.
Leadership has confidence in the team’s ability to execute against its commitments.
Skills & Experience
Strong Communication
Exceptional written and verbal communication skills.
Able to communicate effectively across technical, product, creative, and business teams.
Comfortable facilitating discussions involving competing priorities or viewpoints.
Able to simplify complex situations and provide teams with clear direction and context.
Highly Organized
Exceptional organizational skills with the ability to manage multiple initiatives, dependencies, stakeholders, and timelines simultaneously.
Strong attention to detail while maintaining awareness of broader strategic priorities.
Comfortable creating structure in environments where processes or responsibilities may not yet be clearly defined.
Diligent & Proactive
Does not wait for problems to become urgent before addressing them.
Proactively identifies risks, gaps, dependencies, and areas of confusion.
Consistently follows through on decisions, commitments, and open items.
Takes ownership of driving issues toward resolution.
Strategic & Operational Thinking
Able to distinguish between isolated execution problems and broader systemic challenges.
Comfortable working with leadership to improve how teams operate.
Strong problem-solving skills and an ability to identify root causes rather than treating symptoms.
Able to balance immediate delivery needs with longer-term improvements to team effectiveness.
Preferred Expenrience
Significant experience in Project Management, Program Management, Product Operations, or a similar role within a technology or software organization.
Experience working closely with Product Management and Engineering teams.
Strong understanding of Agile/Scrum development practices.
Experience managing product roadmaps, engineering backlogs, and cross-functional dependencies.
Experience working in complex organizations with multiple teams and stakeholders.
Experience in gaming, payments, e-commerce, or technology platforms is a plus.
Benefits:
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.
By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially.
Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
Explore more opportunities at: https://xsolla.com/careers
Location: Costa Mesa, United States; United States
What You'Ll Do
Full Cycle PCB Design: Translate system-level propulsion requirements into robust designs. Perform schematic capture and high-density PCB layouts (with a strong preference for Altium), component selection, bring-up, test, debug, and integration with
the propulsion system.
Engine System Electronics: Design and optimize flight controller circuits, power distribution/supplies, motor controller circuits, and electromagnetic actuator circuits.
Rigorous Analysis: Conduct circuit simulations, worst-case analysis (WCA), thermal analysis, DFMEA, and component derating to ensure reliability under extreme vibration and temperature environments.
Comprehensive Testing: Lead board bring-ups, Design Verification Testing (DVT), qualification (Qual) testing, and functional testing.
Collaborative Design: Provide electrical support and collaborate closely with mechanical, thermal, software, test, quality, manufacturing, and systems engineering teams for development.
Peer Reviews: Conduct peer-level and cross-discipline design reviews.
Root Cause Analysis: Perform root cause and failure analysis in support of engine test and field operations.
Required Qualifications
Education & Experience: Bachelor’s Degree in Electrical Engineering (BSEE) with 5+ years of experience designing, testing, and troubleshooting complex board designs.
Technical Fundamentals: Solid engineering fundamentals across Analog, Digital, and Power Electronics.
Software & Tools: Deep proficiency with electronic design tools, specifically Altium Designer (or equivalent for schematic and layout) and LTSpice (or equivalent for circuit simulation).
Laboratory Equipment: Competence with laboratory test equipment such as oscilloscopes, logic analyzers, thermal chambers, spectrum analyzers, function generators, DMMs, electronic loads, power supplies, and test automation.
Interfaces & Protocols: Familiarity with standard interfaces (CAN, I2C, SPI, Ethernet) and common MCU/CPU architectures.
Security Clearance: Eligible to obtain and maintain an active U.S. Secret security clearance.
Preferred Qualifications
Education: Master’s Degree in Electrical Engineering (MSEE).
Advanced Tools: Experience with MATLAB / Simulink for data analysis, control loop modeling, or system simulations.
Location: United States
Are you interested in working directly for a single sponsor while having the security and additional career opportunities that working for a global CRO can bring? Our team says it’s the best of both worlds….
ClinChoice is searching for a
Senior Statistical Programmer Consultant
to join one of our clients.
ClinChoice is a global full-service CRO with a strong focus on quality, professional development, and supportive culture. As a client-facing role, we are looking for confident candidates with the ability to work independently whilst establishing a high-trust environment with the client’s counterparts.
Main Job Tasks and Responsibilities:
The
Senior Statistical Programmer Consultant
is a delivery-focused role who works under the leadership, oversight, and direction of a Programming team leader to lead and/or support aspects of the programming effort to deliver technical programming and information components of a project. This position requires high technical skills and thorough industry knowledge to independently perform the Programming tasks
Key Responsibilities:
Responsible for supporting the Programming deliveries of a clinical study or project.
Implements statistical programming aspects of the protocol and the clinical development program.
Ensures high quality is built into own deliverables and the quality delivered by other programmers.
Programs independently with high efficiency and quality.
Writes and/or implements specifications and oversees completeness of relevant documentation.
Contribute to the development of best practices to improve quality, efficiency, and effectiveness within the function.
Ensures compliance with standards and automation usage.
Plans and support team activities and tasks.
Communicates and escalates risks within the assigned studies and/or projects.
Works proactively with study team members including but not limited to the Statistician, Lead Programmer, Data Manager and Study Leader.
Education and Experience:
Bachelor’s degree in computer science (CS), statistics, or related scientific disciplines with 5 yrs. of clinical programming (CDISC) experience; Master’s degree in CS, statistics or related disciplines with 6 yrs. of clinical programming (CDISC) experience.
Working knowledge of ICH and Good Clinical Practices, Clinical research, Clinical trial process, and related regulatory requirements and terminology.
Good understanding of the clinical drug development process.
Strong communication skills and coordination skills.
Current knowledge of technical and regulatory requirements relevant for the role
Ability to proactively manage concurrent activities within a project
Proficient ability to influence relevant stakeholders on programming-related items
The Application Process
Once you have submitted your CV, you will receive an acknowledgement that we received it. If you have the requirements we need, you will be invited for phone interview as the first step. Unfortunately, due to the number of applications we receive, we cannot reply to everyone individually if you are not successful.
Who will you be working for?
About ClinChoice
ClinChoice is a global full-service CRO specializing in clinical development and functional solutions for pharmaceutical, biotechnology, medical device, and consumer health companies. We have over 28 years of proven high-quality delivery and results across all our services, with over 4,000 professionals in more than 20 countries across the Americas, Europe, and Asia-Pacific.
Our Company Ethos
Our mission drives our culture: to contribute to a healthier and safer world by accelerating the development and commercialization of innovative drugs and devices. Our employees are the most valuable company asset and they are the fulcrum around which all ClinChoice activities are built and close management and training is the core instrument to develop and maintain highly-qualified personnel. The continuous training keeps the resources qualified in terms of competence and expertise and gives all personnel the clear tools needed to manage both internal and client processes with the same methodology. The success of these core values is evidenced by our below industry average turnover rates.
ClinChoice is an equal opportunity employer. We have based our success on attracting, developing, and promoting talent guided by diversity and inclusivity. Our employees come from very diverse backgrounds: gender, race, beliefs, and ethnicities. We recognize this is our strength and celebrate it.
#LI-TT1 #LI-Remote #senior#contract
Location: Singapore, Singapore
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
The Asset Team is responsible for delivering transparent and reliable asset management experiences across crypto fund movements, portfolio visibility, transaction history and tax reporting. This role will establish a scalable product framework that supports tax reports and statements for users across different jurisdictions, based on applicable regulatory requirements and customer jurisdiction, address and tax-residency information.
What You’ll Be Doing
Define the long-term vision, strategy and roadmap for customer tax reporting, client statements and transaction history.
Establish a scalable global tax reporting platform and expansion framework, enabling new markets and reporting requirements to be supported efficiently.
Partner with Tax, Legal and Compliance teams to assess regulatory developments, determine product impact and prioritize regional initiatives based on regulatory risk, customer needs and business strategy.
Own the development of the Tax Center, including tax documents, reporting status, transaction。
Lead integrations and product strategy for tax and reporting providers such as TaxBit and Sovos.
Depending on the candidate’s experience, contribute to portfolio management and asset analytics products, including asset dashboards, portfolio performance, asset allocation and P&L experiences.
What We Look For In You
Bachelor's or Master's degree in a relevant field (e.g., computer science, engineering, fintech, business).
Prior working experience in well-known Internet/cryptocurrency companies such as Futu, Tiger, Coinbase, etc. preferably in brokerage, tax technology
Ability to translate tax, regulatory and financial requirements into scalable product capabilities, workflows and data requirements.
Experience with digital asset tax reporting, cost basis, gains and losses calculations, tax forms or e-invoicing.
Rigorous, detail-oriented, and composed under pressure. High sense of ownership and accountability.
Excellent analytical and problem-solving skills, with the ability to make data-driven decisions and prioritize competing demands.
Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and influence stakeholders.
Proficiency in English as it can be used as a working language, Mandarin speaking will be mandatory.
Perks &
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
#LI-ONSITE
#LI-WWW
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Manhattan, New York; Brooklyn, New York; New York City Metropolitan Area; New York, New York; Yonkers, New york
Workplace: remote
Provectus is an AWS Premier Partner and an Anthropic Strategic Partner, helping enterprises across Financial Services and Life Sciences design, build, and operate production AI systems. Our Forward Deployed Engineering model lets us embed with clients and deliver AI outcomes, not just advice. With offices in North America, LATAM, and EMEA, we partner with clients worldwide to reimagine how they operate and compete.
We're looking for a Business Development & Partnerships Associate to help grow two revenue motions: converting partner-sourced leads from Anthropic and AWS into Provectus clients, and building new pipeline in our target industries. This is a high-growth role for someone with solid BD experience who wants to sell AI services at the center of the industry's most important partnerships. You'll work closely with our BD leadership, take ownership of deals as you grow, and develop into a full-cycle enterprise seller.
What You'll Do
Partner motion: Anthropic and AWS
Act as a day-to-day point of contact for Anthropic's and AWS's partner and field sales teams.
Receive and qualify enterprise leads shared by our partners, run discovery calls, and move qualified opportunities through to proposal and signed SOW, with support from BD leadership on larger deals.
Keep the joint pipeline up to date, and help prepare quarterly business reviews and co-sell planning sessions.
Build relationships with Anthropic and AWS field reps so Provectus is their first call for implementation needs.
Support partner program activities: certifications, co-marketing campaigns, case studies, and partner events.
New business development
Prospect into enterprise accounts in Financial Services and Life Sciences through outbound, networking, events, and referrals.
Run discovery, scope opportunities with our architects, and own deals through the sales cycle.
Build a growing network of decision-makers on the East Coast.
Cross-functional collaboration
Work with delivery leads and solution architects to scope proposals accurately. You'll be selling consulting engagements, not software licenses.
Share market insights (buyer objections, competitor moves, industry trends) with leadership and marketing.
What You Bring
3–5 years of experience
in business development, partnerships, or sales, ideally in B2B technology, cloud, or consulting.
Hands-on experience working with a technology partner ecosystem (AWS, Anthropic, Microsoft, Google Cloud, Snowflake, Databricks, or similar), for example co-selling, joint pipeline, or co-marketing.
A track record of moving deals through the sales cycle, from prospecting and discovery to proposal and close.
Strong written and verbal communication, and confidence presenting to VP-level and senior stakeholders.
Curiosity about AI and a genuine interest in how enterprises adopt it.
Comfort in a fast-paced, entrepreneurial environment where you take ownership without being micromanaged.
Willingness to travel up to 40% for client meetings, workshops, partner events, and conferences.
Nice to Have
Experience in Financial Services (banking, insurance, capital markets) or Life Sciences (pharma, biotech).
Experience selling services or statement-of-work (SOW) engagements rather than SaaS subscriptions.
Exposure to AI/ML, LLM-based products, or cloud data solutions.
An existing network in New York's financial services or life sciences communities.
Why Join Us
Work at the intersection of two of the most powerful partnerships in AI: Anthropic and AWS.
Sell with confidence, backed by a world-class AI/ML team that delivers what you sell.
Learn directly from experienced BD leadership, with a clear path to a senior partnerships or sales role.
High-impact role with direct visibility to leadership.
Strong earning potential with performance-based bonuses.
Choice of B2B contract or full-time employment.
Unlimited vacation policy.
Generous health, vision, and dental insurance.
401(k) matching plan.
OTE range $120-140k. The salary range is determined through interviews and a review of the education, experience, knowledge, skills, abilities of the applicant, and alignment with market data.
About Provectus
Provectus is an AI consultancy and solutions provider helping businesses achieve their goals through AI and data-driven innovation across Financial Services, Insurance, Healthcare & Life Sciences, Retail & CPG, Media & Entertainment, and Manufacturing. We're recognized by industry analysts as a leading provider of AI solutions, and we value innovation, ownership, and collaboration.
Location: Remote - US
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Technical Account Manager
About the job
Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers. As a designated TAM you will be supporting customers during
Eastern hours (9am to 6pm ET)
and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.
Responsibilities
In this role, you’ll:
Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
6 to 10+ years of relevant experience
Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux
Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums
Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.
Have an inquisitive mind to understand how things work
Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
Excellence in task prioritization and evaluation of situational urgency.
Interest in utilizing customer feedback to identify and drive improvements in our products.
Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.
Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
Experience in managing dedicated customer accounts.
Desired:
Understanding of Telecoms and VOIP including WebRTC and SIP
Location
This role will be remote and based in Remote, USA providing support during 9am to 6pm Eastern Time
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. :
$116,960.00 - $146,200.00
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Application deadline information
Applications for this role are intended to be accepted until September 28th, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Philippines
Workplace: Remote
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀
We’re looking for a Technical Implementation Account Manager (TAM) to support our customers as a trusted partner and problem-solver, blending strong relationship management with a growing understanding of ClickUp’s platform and capabilities. This role sits at the intersection of customer success, solution strategy, and technical enablement, contributing to long-term growth, adoption, and measurable business outcomes. This role operates in an AI-native environment, and we expect TAMs at this level to use AI tools as a daily multiplier across account preparation, workflow analysis, solution design, follow-through, and customer enablement.
TAMs at this level manage a defined book of business and own day-to-day execution for their accounts, while working closely with more senior TAMs and cross-functional partners on complex initiatives. You’ll use established frameworks, playbooks, and templates to guide onboarding and adoption, monitor account health, and help ensure stakeholders see continuous value throughout their lifecycle. At the L04 level, success means not just understanding AI-enabled features, but showing sound judgment in when and how to use AI to improve execution quality, speed, and customer outcomes.
Technical Account Managers are responsible for delivering measurable value and driving meaningful business outcomes across their customer portfolio by focusing on:
- Customer Enablement & Onboarding: Supporting customers through onboarding and implementation for assigned customers, following established discovery frameworks and implementation plans.
- Account Health & Engagement: Monitoring adoption and account health within your book, executing standard plays to drive engagement, and escalating risks appropriately.
- Process Optimization & Solution Design: Collaborating with customers to understand key workflows and configure ClickUp solutions using established best practices, templates, and guidance from senior TAMs.
- Innovation Adoption & Workflow Automation: Guiding customers in adopting relevant features, including AI and automation, primarily by implementing standard patterns and documented workflows to improve efficiency and outcomes.
- AI-Native Execution: Using AI in your own day-to-day workflow to synthesize discovery, accelerate account preparation, improve documentation quality, draft clearer recommendations, and increase the consistency and speed of customer follow-through while maintaining strong judgment and accuracy.
CORE RESPONSIBILITIES:
New Customer Onboarding
- Support end-to-end onboarding and implementation of ClickUp for assigned customers using established discovery frameworks, templates, and project plans.
- Translate functional and technical requirements into ClickUp solutions for standard use cases under the guidance of more senior TAMs when needed.
- Guide customers through setup, integrations, and change management fundamentals, escalating complex scenarios appropriately.
- Use AI-assisted workflows where appropriate to prepare for discovery, summarize implementation decisions, and improve the speed and quality of customer follow-up.
Account Health Management
- Monitor health for your book of business, including utilization, key feature adoption, and champion/stakeholder engagement.
- Execute standard adoption plays and account review cadences to maintain or improve health, leveraging existing playbooks and frameworks.
- Identify risks early and partner with senior TAMs and account teams to build and execute recovery plans.
- Run recurring meetings with your accounts, sharing usage summaries, recommended next steps, and capturing follow-ups.
- Connect AI adoption, automation usage, and workflow improvements to measurable customer outcomes such as efficiency gains, stakeholder adoption, and expansion signals.
Workflow Mapping (IER Framework)
- Conduct Intake → Execution → Reporting (IER) cycles for core customer workflows using established discovery guides and templates.
- Recommend optimizations based on documented best practices and apply workflow templates to support scale and consistency.
- Maintain clear documentation of customer workflows, data models, and configuration decisions following team standards.
- Use AI to help analyze repetitive workflow patterns, identify process friction, and sharpen recommendations — while validating outputs before using them with customers.
AI Enablement & Agent Deployment
- Support adoption of ClickUp AI across relevant customer workflows by configuring and testing standard AI workflows and automations aligned to published best practices.
- Provide training and consultation on how to use existing AI and automation patterns; escalate novel or complex use cases to senior TAMs or specialists.
- Track and report AI usage and credit consumption against plan, surfacing straightforward opportunities to deepen adoption.
- Evaluate AI-generated outputs for accuracy, usefulness, and business relevance before sharing recommendations or enabling them in customer workflows.
- Help customers move from feature awareness to practical workflow transformation by identifying where AI can remove manual work, improve reporting quality, or speed execution in repeatable ways.
Customer Success & Expansion
- Serve as the technical partner for assigned accounts, connecting usage to business value using established value frameworks and artifacts.
- Identify expansion signals (e.g., usage patterns, feature interest) and pass qualified leads and insights to the account team for follow-up.
- Collaborate with Sales and Customer Success to support renewals, expansions, and AI upsells, aligning your work to the broader account strategy.
Cross-Functional Collaboration
- Partner with account teams, Product, and Services to maintain alignment between delivery and success for your accounts.
- Share customer feedback and insights to improve delivery and customer experience, focusing on clear problem statements and reproducible examples.
- Collaborate with more senior TAMs and internal stakeholders on complex initiatives, contributing execution and customer context.
CORE SKILLS & COMPETENCIES:
Technical Acumen
Solid understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality, with a focus on applying documented solutions to customer use cases. Learns and adopts new features and patterns quickly.
AI Expertise
Uses AI and Agents as a daily multiplier, not just an area of awareness. Comfortable with generative AI concepts, prompt design, and automation frameworks, and able to show examples of AI improving work quality, speed, or consistency in a customer-facing environment. Able to implement standard AI use cases and identify when to bring in senior partners for more complex or novel scenarios.
Consultative Discovery
Strong at workflow analysis for core, well-understood processes. Uses structured discovery guides to identify friction points and map customer needs into ClickUp using existing best practices.
Project & Program Management
Strong project and time management for your account load. Able to juggle multiple accounts and workstreams with regular check-ins and guidance from your manager or senior TAMs.
Data & Reporting
Comfortable using dashboards and metrics to communicate health, adoption, and ROI at the account level. Interprets usage data to support clear, actionable recommendations within established frameworks.
Customer Engagement
Executive presence and strong communication skills, with an emphasis on clarity, expectation setting, and follow-through. Builds trust with customer stakeholders by reliably executing agreed plans.
Account Ownership
Accountable for day-to-day execution for your book of business: proactive in follow-through, organized, and focused on achieving measurable outcomes while escalating higher-risk or highly strategic decisions.
Collaboration & Influence
Works cross-functionally with account teams, Product, and Sales to align on outcomes. Influences through clear data, customer stories, and consistent execution, while relying on senior leaders for major strategic decisions and escalations.
AI-NATIVE CANDIDATE EXPECTATIONS:
- Can demonstrate examples of using AI tools, prompts, automations, or agent-assisted workflows to improve personal productivity, customer delivery quality, or workflow outcomes.
- Can speak concretely about where AI added value, where human judgment was still required, and how success was measured.
- For this level, we are looking for evidence of strong applied AI fluency in execution — not necessarily novel model development or highly complex custom agent architecture.
INTERVIEW SIGNAL:
BE PREPARED TO WALK THROUGH HOW YOU USE AI IN YOUR WORK. OUR INTERVIEW PROCESS WILL ASSESS PRACTICAL AI CAPABILITY, INCLUDING HOW YOU APPLY AI TO WORKFLOW ANALYSIS, CUSTOMER EXECUTION, JUDGMENT, AGENTIC WORKFLOWS, AND MEASURABLE OUTCOMES.
Equal Opportunity Employer
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Privacy Notice
ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. https://clickup.com/careers-terms/candidate-privacy-notice
If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open for further details.
Visa Sponsorship
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
Fraud Alert
ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.
AI Processing Notice
ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.
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УдалённоManhattan, New York; Brooklyn, New York; New York City Metropolitan Area; New York, New York; Yonkers, New york
УдалённоRemote - US
УдалённоPhilippines; ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com
