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Location: Singapore, Singapore OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are: At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Role: We are looking for a capable and driven Receptionist and Office Administrator to support our office operations in Singapore. This role is ideal for an junior to mid level professional with good organizational acumen, strong logical thinking and analytical skills, excellent stakeholder management skills, and the ability to drive initiatives in a fast-paced, tech-driven environment. Prior experience in fintech, crypto, or high-growth industries is a strong advantage. Key Responsibilities: Office Management Oversight Lead day-to-day office operations, ensuring a professional, efficient and well-maintained workplace Administer access card issuance, visitor controls and front desk operations Collaborate with global security teams on physical security policies and emergency procedures Ensure common areas, meeting rooms and collaborative spaces are clean, well maintained and fully operational Monitor pantry supplies, office stationery and general workplace inventory, coordinating timely replenishment and procurement with vendors Employee Engagement & Workplace Culture Support and execute staff welfare initiatives, employee engagement programs and regional cultural events Ensure inclusivity and cultural relevance in event planning and internal communications to support business activities Handle new employee onboarding by conducting office orientations, to promote a positive workplace environment and coordinating employee offboarding procedures Vendor & Procurement Management Coordinate on office maintenance, repairs and workplace-related issues to ensure timely resolution Support audit readiness and ensure compliance with procurement and financial policies Liaise with building management, cleaning contractors and other service providers to support smooth workplace operations Budget Management & Data Analysis Monitor budgets for office operations and admin-related expenses Provide regular reporting, cost analysis, and recommendations for efficiency improvements Able to work with local/regional finance and business teams, generate operation data to provide analysis reports for decision making and support charge-back models Cross-Functional & Regional Business Support Act as a liaison between Admin, HR, IT, and Finance teams to ensure smooth cross-functional operations Provide admin support to nearby regional offices as required, ensuring alignment with company standards Familiar with asset management and EHS policies, able to support other administrative tasks as assigned Qualifications: 3-5 years of experience in receptionist, office administration, workspace or facility management Excellent verbal and written communication skills in a professional and approachable manner Demonstrated success in vendor negotiation, event planning & execution, operational initiatives and employee engagement Strong financial acumen for budgeting, tracking, and cost optimization, solid experience in reporting and data analysis Familiar with AI tools and other related platforms Key Attributes: Proactive & Self-driven: Ability to work independently while collaborating effectively with cross-functional teams and external service providers Culturally Attuned: Understands business differences and ensures culturally sensitive engagement. Positive, proactive and adaptable attitude with a strong willingness to learn and take initiative People-Oriented: Strong interpersonal skills with the ability to support and influence teams across functions. Good customer service mindset with the ability to interact confidently with employees, visitors, clients and external vendors Organized & Analytical: Capable of balancing multiple priorities while maintaining strong attention to detail Perks & Benefits: Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Pakistan (Remote) Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity We are looking for an experienced, commercially aware, and regulatory-savvy compliance professional to join us as Head of Compliance and Money Laundering Reporting Officer (MLRO). The role will be instrumental in building the compliance programme from the ground up, and embedding a culture of compliance across the organisation. Broader team management responsibilities will be added in due course for regulatory strategy, operational execution, and governance. What You’ll Be Doing Regulatory Engagement Serve as the primary point of contact with relevant regulatory bodies. Ensure the organisation meets all applicable governance requirements, including fit and proper obligations for Approved and Designated Persons. Monitor and interpret regulatory developments relevant to virtual assets, and advise senior management and the Board accordingly. Compliance Programme Development & Management Design, implement, and maintain a comprehensive compliance framework aligned with local requirements, FATF recommendations, and international best practice for virtual asset service providers (VASPs). Develop, review, and update all internal policies and procedures covering AML/CFT, KYC, customer due diligence (CDD), enhanced due diligence (EDD), transaction monitoring, sanctions screening, data protection, cybersecurity compliance, and safeguarding of client assets. Establish and oversee the compliance monitoring programme, including periodic testing, gap analysis, and reporting to senior management and the Board. Prepare and present regular compliance reports to the Board and relevant committees, including on regulatory changes, compliance breaches, and remediation progress. Ensure compliance considerations are integrated into new product design and operations from the inception phase by driving solutions that balance commercial outcomes and innovation, while maintaining a robust compliance posture using a clear risk-based approach. Review technical documentation, user journeys, and product flows to ensure compliance risks are addressed; provide clear, actionable and solution-focused advice during the product lifecycle. Build and scale compliance policies governing advertising, social media campaigns, influencer partnerships, and product launches. Partner with Legal, Product, and Marketing teams to operationalize a timely review process for client-facing assets and go-to-market materials. AML/CFT & MLRO Duties Act as the designated MLRO, with full statutory responsibility for overseeing the organisation's AML/CFT framework. Receive, review, and assess all internal Suspicious Transaction Reports (STRs) from staff, and make informed decisions on whether to file external disclosures with competent local authorities. Oversee and continuously improve the transaction monitoring programme, with support from global compliance and product functions. Ensure robust sanctions screening against all applicable lists, including OFAC, UK OFSI, UN, EU, and applicable local sanctions designations. Oversee customer risk scoring, risk-based KYC/CDD processes, and enhanced due diligence for high-risk customers, politically exposed persons (PEPs), and customers from high-risk jurisdictions. Governance & Culture Act as a key member of the senior leadership team, providing compliance input on new products, services, partnerships, and business initiatives. Champion a strong compliance culture across the organisation through training, communications, and leadership by example. Design and deliver AML/CFT and compliance training programmes for all staff, ensuring completion records are maintained. Ensure that the organisation's compliance obligations are adequately resourced, and advise the Board on staffing, systems, and budget requirements. Establish and maintain a compliance manual, risk register and oversee the escalation and resolution of compliance incidents and breaches. Reporting & Recordkeeping Prepare and submit all required regulatory reports and notifications to relevant authorities within stipulated deadlines. Ensure that all compliance records, SAR documentation, KYC files, and transaction monitoring records are maintained in accordance with applicable retention requirements. Support and facilitate any inspections, supervisory visits, or regulatory examinations. What We Look For In You Qualifications Bachelor's degree in Law, Finance, Business, or a related field. A postgraduate qualification is advantageous. Professional certification in compliance or AML is strongly preferred (e.g. CAMS, ICA Certificate/Diploma in AML or Compliance, CFE, or equivalent). Experience Minimum of 8 years of experience in compliance, AML, or financial crime prevention, with at least 3 years in a senior or leadership compliance role. Demonstrated in-house experience working within virtual asset service providers (VASPs), cryptocurrency exchanges, fintech firms, or regulated financial institutions. Prior experience as an MLRO or Deputy MLRO is highly desirable. Experience engaging directly with financial regulators and the financial intelligence unit Hands-on experience building compliance programmes from the ground up in a start-up or scaling environment is a significant advantage. Familiarity with the regional regulatory framework and requirements is strongly preferred. Knowledge & Skills Deep understanding of FATF Recommendations and their application to virtual asset service providers, including the Travel Rule (FATF Recommendation 16) Strong knowledge of crypto-specific AML typologies. Proficiency with blockchain analytics and transaction monitoring tools (e.g. Chainalysis, Elliptic, TRM Labs, or equivalent). Excellent written and verbal communication skills in English and Urdu. Strong analytical and investigative skills, with the ability to identify and articulate complex risk scenarios clearly. Demonstrated ability to engage constructively with regulators, external auditors, and law enforcement. High degree of personal integrity and sound professional judgment. Nice to Haves Experience in cryptocurrency or blockchain compliance programs. Experience working in a multi-national financial institution setting. Familiarity with compliance technology and analytics tools. Prior exposure to multi-jurisdictional compliance oversight. In-depth knowledge of crypto products, including spot trading, derivatives, staking, lending/borrowing, DeFi, and stablecoins. Additional Notes This role will be subject to fit and proper assessment as part of the licensing process. Candidates must be prepared to undergo background checks, provide regulatory questionnaires, CVs, references, and proof of relevant qualifications. Prior enforcement history, regulatory sanctions, or unexplained gaps in professional record may affect eligibility. Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events More that we love to tell you along the process! Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Indonesia (Remote) Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity We are looking for an experienced, commercially aware, and regulatory-savvy compliance professional to join us as Head of Compliance and Money Laundering Reporting Officer (MLRO). The role will be instrumental in building the compliance programme from the ground up, and embedding a culture of compliance across the organisation. Broader team management responsibilities will be added in due course for regulatory strategy, operational execution, and governance. What You’ll Be Doing Regulatory Engagement Serve as the primary point of contact with relevant regulatory bodies. Ensure the organisation meets all applicable governance requirements, including fit and proper obligations for Approved and Designated Persons. Monitor and interpret regulatory developments relevant to virtual assets, and advise senior management and the Board accordingly. Compliance Programme Development & Management Design, implement, and maintain a comprehensive compliance framework aligned with local requirements, FATF recommendations, and international best practice for virtual asset service providers (VASPs). Develop, review, and update all internal policies and procedures covering AML/CFT, KYC, customer due diligence (CDD), enhanced due diligence (EDD), transaction monitoring, sanctions screening, data protection, cybersecurity compliance, and safeguarding of client assets. Establish and oversee the compliance monitoring programme, including periodic testing, gap analysis, and reporting to senior management and the Board. Prepare and present regular compliance reports to the Board and relevant committees, including on regulatory changes, compliance breaches, and remediation progress. Ensure compliance considerations are integrated into new product design and operations from the inception phase by driving solutions that balance commercial outcomes and innovation, while maintaining a robust compliance posture using a clear risk-based approach. Review technical documentation, user journeys, and product flows to ensure compliance risks are addressed; provide clear, actionable and solution-focused advice during the product lifecycle. Build and scale compliance policies governing advertising, social media campaigns, influencer partnerships, and product launches. Partner with Legal, Product, and Marketing teams to operationalize a timely review process for client-facing assets and go-to-market materials. AML/CFT & MLRO Duties Act as the designated MLRO, with full statutory responsibility for overseeing the organisation's AML/CFT framework. Receive, review, and assess all internal Suspicious Transaction Reports (STRs) from staff, and make informed decisions on whether to file external disclosures with competent local authorities. Oversee and continuously improve the transaction monitoring programme, with support from global compliance and product functions. Ensure robust sanctions screening against all applicable lists, including OFAC, UK OFSI, UN, EU, and applicable local sanctions designations. Oversee customer risk scoring, risk-based KYC/CDD processes, and enhanced due diligence for high-risk customers, politically exposed persons (PEPs), and customers from high-risk jurisdictions. Governance & Culture Act as a key member of the senior leadership team, providing compliance input on new products, services, partnerships, and business initiatives. Champion a strong compliance culture across the organisation through training, communications, and leadership by example. Design and deliver AML/CFT and compliance training programmes for all staff, ensuring completion records are maintained. Ensure that the organisation's compliance obligations are adequately resourced, and advise the Board on staffing, systems, and budget requirements. Establish and maintain a compliance manual, risk register and oversee the escalation and resolution of compliance incidents and breaches. Reporting & Recordkeeping Prepare and submit all required regulatory reports and notifications to relevant authorities within stipulated deadlines. Ensure that all compliance records, SAR documentation, KYC files, and transaction monitoring records are maintained in accordance with applicable retention requirements. Support and facilitate any inspections, supervisory visits, or regulatory examinations. What We Look For In You Qualifications Bachelor's degree in Law, Finance, Business, or a related field. A postgraduate qualification is advantageous. Professional certification in compliance or AML is strongly preferred (e.g. CAMS, ICA Certificate/Diploma in AML or Compliance, CFE, or equivalent). Experience Minimum of 8 years of experience in compliance, AML, or financial crime prevention, with at least 3 years in a senior or leadership compliance role. Demonstrated in-house experience working within virtual asset service providers (VASPs), cryptocurrency exchanges, fintech firms, or regulated financial institutions. Prior experience as an MLRO or Deputy MLRO is highly desirable. Experience engaging directly with financial regulators and the financial intelligence unit Hands-on experience building compliance programmes from the ground up in a start-up or scaling environment is a significant advantage. Familiarity with the regional regulatory framework and requirements is strongly preferred. Knowledge & Skills Deep understanding of FATF Recommendations and their application to virtual asset service providers, including the Travel Rule (FATF Recommendation 16) Strong knowledge of crypto-specific AML typologies. Proficiency with blockchain analytics and transaction monitoring tools (e.g. Chainalysis, Elliptic, TRM Labs, or equivalent). Excellent written and verbal communication skills in English and Bahasa Indonesia. Strong analytical and investigative skills, with the ability to identify and articulate complex risk scenarios clearly. Demonstrated ability to engage constructively with regulators, external auditors, and law enforcement. High degree of personal integrity and sound professional judgment. Nice to Haves Experience in cryptocurrency or blockchain compliance programs. Experience working in a multi-national financial institution setting. Familiarity with compliance technology and analytics tools. Prior exposure to multi-jurisdictional compliance oversight. In-depth knowledge of crypto products, including spot trading, derivatives, staking, lending/borrowing, DeFi, and stablecoins. Additional Notes This role will be subject to fit and proper assessment as part of the licensing process. Candidates must be prepared to undergo background checks, provide regulatory questionnaires, CVs, references, and proof of relevant qualifications. Prior enforcement history, regulatory sanctions, or unexplained gaps in professional record may affect eligibility. Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company event More that we love to tell you along the process! Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Zurich, Switzerland Workplace: remote About the Project  Project Hydrus is a scripted and conversational audio data collection project. We're looking for native-level speakers who can deliver natural, everyday-sounding speech — recordings that hold up whether you're reading a script or speaking spontaneously.  Please note: the recordings you produce may be used to create synthesized, AI-generated voices for conversational AI products. Full details on how your data is collected, used, shared, and retained are set out in a Consent Form, which you'll review and sign before any paid session recording begins.  What You'll Do If Selected:      - Two supervised sessions of approximately 4 hours each, guided in real time by a Session Director on a separate recording platform.      - Record scripted material in a natural, conversational tone — faithfully, without a polished, performed, or “announcer” delivery.      - Record unscripted, spontaneous speech on a given topic, matching the same warmth and pace as your scripted takes.      - Set up and manage your own recording space and equipment for session recording.      - Deliver all recordings entirely in the required language (with specific dialect), without code-switching into other languages or dialects.  What We're Looking For  Required      - Experience as a voice actor, actor, or theater performer, or a comparable performance background.      - Native or native-equivalent fluency in the required language (with specific dialect).      - Access to a quiet recording space, free of echo and background noise (acoustically treated for session recording, if selected).      - Owns or will acquire a dedicated, professional-grade microphone for the audition (e.g. RODE NT-USB Mini, Blue Yeti), upgrading to a qualifying USB condenser or XLR mic + audio interface for session recording if selected. Built-in laptop mics, AirPods, earbuds, and headsets are not accepted at any stage.      - Owns closed-back monitoring headphones (required for session recording if selected).      - Comfortable both self-directing for the audition and taking live direction from a Session Director in guided sessions.  Preferred (nice to have, not required)      - Professional voice-over experience (dubbing/ADR, audiobook, podcasting) in a conversational rather than commercial/announcer register.      - Baseline audio hygiene: comfortable setting mic distance and catching noise, clipping, or distortion yourself.      - An existing home recording setup already treated for sound.  Your Data & Privacy  Before any session recording, you'll be asked to review and sign a Consent Form covering how your voice recordings are collected, used (including to train synthesized/AI voice models), shared with approved partners, retained, and how to exercise your data rights (access, correction, deletion, and more, depending on where you live). If you'd like to review these terms before applying, contact us and we'll share a copy in advance.  #L1-CC1

Location: Australia Workplace: remote About the Project  Project Hydrus is a scripted and conversational audio data collection project. We're looking for native-level speakers who can deliver natural, everyday-sounding speech — recordings that hold up whether you're reading a script or speaking spontaneously.  Please note: the recordings you produce may be used to create synthesized, AI-generated voices for conversational AI products. Full details on how your data is collected, used, shared, and retained are set out in a Consent Form, which you'll review and sign before any paid session recording begins.  What You'll Do If Selected:      - Two supervised sessions of approximately 4 hours each, guided in real time by a Session Director on a separate recording platform.      - Record scripted material in a natural, conversational tone — faithfully, without a polished, performed, or “announcer” delivery.      - Record unscripted, spontaneous speech on a given topic, matching the same warmth and pace as your scripted takes.      - Set up and manage your own recording space and equipment for session recording.      - Deliver all recordings entirely in the required language (with specific dialect), without code-switching into other languages or dialects.  What We're Looking For  Required      - Experience as a voice actor, actor, or theater performer, or a comparable performance background.      - Native or native-equivalent fluency in the required language (with specific dialect).      - Access to a quiet recording space, free of echo and background noise (acoustically treated for session recording, if selected).      - Owns or will acquire a dedicated, professional-grade microphone for the audition (e.g. RODE NT-USB Mini, Blue Yeti), upgrading to a qualifying USB condenser or XLR mic + audio interface for session recording if selected. Built-in laptop mics, AirPods, earbuds, and headsets are not accepted at any stage.      - Owns closed-back monitoring headphones (required for session recording if selected).      - Comfortable both self-directing for the audition and taking live direction from a Session Director in guided sessions.  Preferred (nice to have, not required)      - Professional voice-over experience (dubbing/ADR, audiobook, podcasting) in a conversational rather than commercial/announcer register.      - Baseline audio hygiene: comfortable setting mic distance and catching noise, clipping, or distortion yourself.      - An existing home recording setup already treated for sound.  Your Data & Privacy  Before any session recording, you'll be asked to review and sign a Consent Form covering how your voice recordings are collected, used (including to train synthesized/AI voice models), shared with approved partners, retained, and how to exercise your data rights (access, correction, deletion, and more, depending on where you live). If you'd like to review these terms before applying, contact us and we'll share a copy in advance. #L1-CC1

Location: San Jose, California, United States; United States (US) Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. What You’ll Be Doing Support the month-end close process, including bank reconciliations, revenue recognition, cost allocations, accruals, and intercompany transactions, in accordance with group reporting requirements. Prepare accurate and timely monthly, quarterly, and annual financial reports to support regulatory filings, management reporting, and external audits. Enhance internal control frameworks to strengthen financial accuracy, regulatory compliance, and timely reporting. Develop effective and automated processes for financial reporting and analytics. Partner with cross-functional teams to align financial priorities with broader business objectives and support informed decision-making. Facilitate navigation of the regulatory landscape by proactively monitoring and responding to changes in reporting standards and tax mandates across multiple jurisdictions in the Americas. What We Look For In You Bachelor’s degree in Accounting or Finance 4+ years of relevant experience in the financial services, fintech, or crypto industries Deep understanding of accounting standards (GAAP, IFRS) Experience with financial reporting, planning, and performance analysis The skillset to work within the demands of a fast-paced startup environment Ability to exercise sound judgment and clearly articulate outcomes to senior management Self-starting problem solver, able to self-identify and execute new tasks as they emerge, and solve problems proactively to full completion without significant direction Nice to Haves Experience working across time zones and multicultural teams Previous experience at a crypto exchange, or fintech organization Interest in blockchain technology and the crypto payments space Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependents More that we love to tell you along the process! OKX Statement: OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. The salary range for this position is $75,531 - $94,413 The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via OKX internal or external careers site. Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Remote, Global Workplace: Remote ABOUT SUPABASE Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. ABOUT THE ROLE The Technical Account Manager (TAM) Leader owns the health, direction, and performance of the Technical Account Management function. Where an individual TAM is the primary technical partner for their own portfolio of accounts, the TAM Leader is accountable for the entire TAM book — every account covered by the team, every partner relationship with a technical dimension, and the people who deliver against them. The TAM Leader is both a player and a coach: they carry direct accountability for coverage decisions, escalation outcomes, and cross-functional alignment, while spending the majority of their time developing the individual TAMs so the team's proactive, relationship-first approach scales without becoming a response channel. CORE RESPONSIBILITIES PEOPLE LEADERSHIP & TEAM DEVELOPMENT The TAM Leader hires, coaches, and grows the TAM team so each member operates as a credible, proactive technical partner to their accounts. This includes: - Hiring and onboarding new TAMs, including running them through the TAM Path ramp - Running regular 1:1s, setting individual development plans, and giving direct feedback on account plans, QBRs, and escalation handling - Building and maintaining repeatable playbooks (upgrade runbooks, optimization playbooks, escalation patterns) so quality doesn't depend on tenure - Setting and holding the team to a consistent bar for technical depth, proactivity, and communication PORTFOLIO & COVERAGE OWNERSHIP The TAM Leader owns the coverage model for the entire function — deciding, tracking, and refreshing who is assigned where, and closing gaps as they surface. This includes the two account universes the role is accountable for: - Named accounts — the full book currently ~$33.1M ARR across 120 accounts split across the team, capped at 20 accounts per TAM - Partner-mapped accounts — every partner with a named Technical Account Manager spanning Strategic AI, Growth, and Other tiers - Running the quarterly review/refresh of assigned accounts, rebalancing books as ARR and strategic relationships shift - Resolving open coverage gaps (e.g. regions or account types with no TAM alignment) and deciding when a controlled exception, a new hire, or a change in tier definition is the right fix - Approving leadership-discretion assignments and cap exceptions, and making the trim/reassign calls when an account is dropped for capacity CUSTOMER TECHNICAL OWNERSHIP (OVERSIGHT) The TAM Leader ensures every assigned account — named or partner-mapped — has a clear, accountable technical owner. They spot-check account documentation, architecture understanding, and risk tracking across the book, and step in directly on the most strategic or highest-risk accounts. ONBOARDING AND ADOPTION (OVERSIGHT) The TAM Leader ensures the team consistently shortens time to value for new accounts by: - Auditing that architecture and deployment validation is happening post-sale, not skipped - Coaching TAMs on configuration guidance and best-practice delivery - Tracking early success milestones across the portfolio, not just account by account PROACTIVE TECHNICAL GUIDANCE (OVERSIGHT) The TAM Leader ensures environment reviews and risk/optimization surfacing happen on a regular cadence across the whole book, covering scalability, reliability, security, and lifecycle planning — and holds the team accountable when reviews lapse. ISSUE MANAGEMENT AND ESCALATION The TAM Leader is the escalation layer above the individual TAM — brought in on complex, high-impact, or multi-stakeholder issues rather than replacing the TAM as primary contact. This includes: - Coordinating across support, engineering, and success during major incidents - Owning execution of the Named Account Escalation SLA sequence when it's triggered - Ensuring root cause analysis and preventative action actually close out, not just the immediate fire - Isolating TAMs from technical repair work so they can stay focused on the relationship while the right team handles the fix STRATEGIC TECHNICAL PLANNING (OVERSIGHT) The TAM Leader ensures account plans across the book stay aligned to customer roadmaps, and personally engages on capacity, architecture, or growth planning for the largest or most strategic accounts and partners. INTERNAL COLLABORATION ENGINEERING AND PRODUCT The TAM Leader represents the aggregated voice of the customer — patterns across accounts, not just one-off feedback — to engineering and product, and prioritizes which recurring pain points or gaps get pushed for a fix versus handled as one-offs. SUPPORT The TAM Leader maintains the operating agreement between TAM and Support (TAMs are not frontline support) and is the point of escalation when that boundary needs adjudicating on a specific account. SALES AND CUSTOMER SUCCESS The TAM Leader partners with Sales and Success leadership on account health and retention at the portfolio level — surfacing which accounts or partners are trending at risk, and where TAM coverage itself needs to change to protect NRR. PARTNERSHIPS Because the TAM Leader owns the Technical Account Manager assignments inside the Partner Mappings, they work directly with each partner's Account Quarterback, Partner Manager, and Solutions Architect to make sure the technical relationship keeps pace with partner stage (Prospecting through Scaling) and tier (Strategic AI, Growth, Other) — while staying out of commercial terms, which live with the Partner Manager. SUCCESS METRICS Common indicators of TAM Leader effectiveness include: - Coverage: % of the $33.1M+ named-account book and partner-mapped accounts with an assigned, active TAM - Team health: ramp time to productivity for new TAMs, retention of the TAM team itself - Customer adoption and usage depth across the book - Reduction in critical incidents and time to resolution for escalated issues, portfolio-wide - Customer satisfaction and retention (NRR) across named and partner-mapped accounts - Consistency: QBR completion rate and account plan quality across the team, not just top performers TOOLS USED BY THE TAM TEAM This section documents the tools and systems used by the Technical Account Management team. It is intended to be kept up to date as tooling evolves. - Admin Studio - Grafana - Hex - pgAdmin - HubSpot (account ARR, tier, and health data) - Notion — Draft TAM Accounts doc and Partner Mappings database SCOPE OF COVERAGE The TAM Leader is accountable for the full combined book the function covers, not a single portfolio: 1. Named accounts — every account already assigned to one of the individual TAMs, plus resolution of open decisions such as the current APAC coverage gap 2. Partner-mapped accounts — ensuring every partner that warrants a technical relationship has a named TAM against it, and that the mapping stays current as partners move through Stage and Tier ACCOUNT MAPPING TAM Standard (Pooled) 1. Spend — For customers at $100K ARR, access to pooled TAM resources for a set (time TBD) hours per month 2. Pooled TAM SKU — Customers of any scale can purchase pooled access to the TAM team (requires Enterprise Support SKU) 3. Leadership Discretion for Customer Needs TAM Premium (Dedicated) 1. Spend — For customers at $250K ARR, access to a dedicated TAM resource for a set (time TBD) hours per month 2. Dedicated TAM SKU — Customers of any scale can purchase an assigned TAM (requires Enterprise Support SKU) 3. Leadership Discretion for Customer Needs The TAM Leader owns tier decisions, the quarterly refresh of this mapping, and any leadership-discretion exceptions. WHAT TAM LEADERS DO NOT DO To keep the function focused and scaling, the TAM Leader does not: - Replace the individual TAM as an account's day-to-day technical relationship owner — accounts scale by layering support on, not by handing off - Perform day-to-day operational work for customers - Own or negotiate commercial terms for either named accounts or partner deals — that stays with the AE or Partner Manager - Act as professional services for custom implementations - Manage frontline support case queues IDEAL INDIVIDUAL A world-class Technical Account Manager Leader at Supabase has done the individual TAM job well and now wants to multiply it across a team. - Technical depth — Same bar as an individual TAM: can go deep on database internals, scalability, security posture, and infrastructure tradeoffs, and can still credibly work a strategic account directly when needed - People leadership — Has hired, coached, and grown a technical team before; gives direct, specific feedback and knows how to develop someone from good to great - Portfolio-level judgment — Can look across 100+ accounts and a partner book and tell where coverage is thin, where an account should move tiers, and where to spend leadership discretion - Escalation command — Comfortable being the senior voice in a high-severity, multi-stakeholder incident, coordinating support, engineering, and success without adding noise - Cross-functional influence at altitude — Represents patterns across the whole book to engineering, product, sales, and partnerships leadership — not just one account's feedback - Communication clarity — Can brief an executive on portfolio health and coach a TAM through a root cause analysis in the same day - Retention and expansion awareness — Understands that TAM Leader performance shows up in aggregate NRR across the book; proactively rebalances coverage toward the accounts and partners most at risk - Experience — Background in engineering, SRE, or technical consulting, plus a track record of leading a technical customer-facing team SUMMARY The Technical Account Manager Leader exists to make sure every account and partner relationship the TAM function is accountable for — the full Draft TAM Accounts book and the entire Partner Mappings coverage — has a technical owner, and that the team delivering against it keeps getting better. WHAT WE OFFER - Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. - ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. - Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. - Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. - Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. - Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. - Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. ABOUT THE TEAM Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. - ~400 team members - 60+ countries - 20+ languages spoken - Over $1B raised (including our $500M Series F) - 540,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

Location: Lisbon, Portugal Workplace: Remote Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods and finance. Who You Are You are a DevOps engineer with software development background who likes working on everything that helps to improve the quality of life for your team and providing your expertise in creating a performant CI/CD stack to boost the code development/build process. What You’ll Do - Collaborate closely with our engineering team to help them be more productive by improving development tools. - Maintain a strong connection to the product and remain comfortable engaging in direct feature development - You will take ownership of CI/CD stack, keeping it robust, observable, stable, and performant. - Research, implement, and develop tools to help developers write new code. - Ensure the CI/CD infrastructure and process is reliable and consistent. What we’re looking for - Solid background in Linux. - Experience in CI/CD stack development and maintenance. - Working proficiency with Ruby, Javascript or Python. - Knowledge of AWS technologies (EC2, load balancing, auto-scaling, IAM, S3, Route53, etc.). - Telemetry and monitoring experience (OpenTelemetry, Grafana, Kibana). - Experience with containerization (Docker, Kubernetes, etc). What we’d be particularly excited about - Experience with CI build time optimization especially with Jenkins, Rspec and Cypress/Playwright. - Familiarity with databases like MongoDB and/or ClickHouse. - Experience with build systems like Webpack, Gradle, etc. - Proficiency with the CI tools like Jenkins, TeamCity, etc. What you’ll learn: - You’ll learn about the Ruby language and the Rails framework since it’s used in many aspects of our projects and tools. - You’ll gain deep insights into infrastructure automation using technologies such as Ansible and Terraform since they are central to our deployment strategies. Blog Posts Read more about some of our Technical challenges here (written by members of our engineering team): https://sensortower.com/blog/how-we-scaled-to-thousands-of-sidekiq-workers   About Sensor Tower Sensor Tower is a global provider of digital intelligence solutions, empowering companies to understand consumer behavior and market performance across mobile apps, digital platforms, and gaming ecosystems. Headquartered in San Francisco, Sensor Tower's insights are trusted by more than 2,500 enterprises worldwide. Founded in 2013, Sensor Tower’s market insights have helped marketers, app developers, and gaming leaders demystify the mobile app ecosystem with visibility into usage, engagement, and paid acquisition strategies. Today, Sensor Tower’s digital market insights platform has expanded to include Gaming, Web, Audience, and Digital Advertising Insights, helping global leaders understand market trends and their competitor’s strategies and audiences across the entire digital ecosystem. Why Sensor Tower? Our flexible work environment allows employees to live in greater connection with the people, places, and activities they love! GLOBAL TEAMS Sensor Tower has a global presence, with teams across the world and available in most time zones, including North America, Europe, Middle East, Africa, APAC and LATAM. We maintain regional offices in SF, LA, NY, London, Singapore, Beijing, Seoul, Tokyo and Vancouver. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, and veteran status. We will consider qualified applicants with arrest and conviction records. If you have a disability or special need, please do not hesitate to let us know and we'll do our best to accommodate. Fraud warning: It's common for scammers to create positions that look legitimate on other sites. To ensure your submission is considered, only apply for positions at Sensor Tower through our company website or through posts directly associated with Sensor Tower company profiles on sites such as LinkedIn, Indeed, BuiltIn or Hackajob. At no point will Sensor Tower ever ask for money, credit card, or bank account information to complete a job application. Communications received from Sensor Tower are only sent by e-mail addresses ending in sensortower.com http://sensortower.com. All Sensor Tower interviews will be conducted via phone or Zoom. At no time will a conversation be moved to an alternative email outside of sensortower.com http://sensortower.com or text. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume when applying. To all recruitment agencies: Sensor Tower does not accept third party resumes. Please do not send resumes to our jobs alias, Sensor Tower employees or any other organization location. Sensor Tower is not responsible for any fees related to unsolicited resumes. Sensor Tower will not pay any third-party agency or company that does not have a signed agreement with Sensor Tower. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Location: Krakow, Poland Workplace: Remote Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods and finance. Who You Are You are a DevOps engineer with software development background who likes working on everything that helps to improve the quality of life for your team and providing your expertise in creating a performant CI/CD stack to boost the code development/build process. What You’ll Do - Collaborate closely with our engineering team to help them be more productive by improving development tools. - Maintain a strong connection to the product and remain comfortable engaging in direct feature development - You will take ownership of CI/CD stack, keeping it robust, observable, stable, and performant. - Research, implement, and develop tools to help developers write new code. - Ensure the CI/CD infrastructure and process is reliable and consistent. What we’re looking for - Solid background in Linux. - Experience in CI/CD stack development and maintenance. - Working proficiency with Ruby, Javascript or Python. - Knowledge of AWS technologies (EC2, load balancing, auto-scaling, IAM, S3, Route53, etc.). - Telemetry and monitoring experience (OpenTelemetry, Grafana, Kibana). - Experience with containerization (Docker, Kubernetes, etc). What we’d be particularly excited about - Experience with CI build time optimization especially with Jenkins, Rspec and Cypress/Playwright. - Familiarity with databases like MongoDB and/or ClickHouse. - Experience with build systems like Webpack, Gradle, etc. - Proficiency with the CI tools like Jenkins, TeamCity, etc. What you’ll learn: - You’ll learn about the Ruby language and the Rails framework since it’s used in many aspects of our projects and tools. - You’ll gain deep insights into infrastructure automation using technologies such as Ansible and Terraform since they are central to our deployment strategies. Blog Posts Read more about some of our Technical challenges here (written by members of our engineering team): https://sensortower.com/blog/how-we-scaled-to-thousands-of-sidekiq-workers   About Sensor Tower Sensor Tower is a global provider of digital intelligence solutions, empowering companies to understand consumer behavior and market performance across mobile apps, digital platforms, and gaming ecosystems. Headquartered in San Francisco, Sensor Tower's insights are trusted by more than 2,500 enterprises worldwide. Founded in 2013, Sensor Tower’s market insights have helped marketers, app developers, and gaming leaders demystify the mobile app ecosystem with visibility into usage, engagement, and paid acquisition strategies. Today, Sensor Tower’s digital market insights platform has expanded to include Gaming, Web, Audience, and Digital Advertising Insights, helping global leaders understand market trends and their competitor’s strategies and audiences across the entire digital ecosystem. Why Sensor Tower? Our flexible work environment allows employees to live in greater connection with the people, places, and activities they love! GLOBAL TEAMS Sensor Tower has a global presence, with teams across the world and available in most time zones, including North America, Europe, Middle East, Africa, APAC and LATAM. We maintain regional offices in SF, LA, NY, London, Singapore, Beijing, Seoul, Tokyo and Vancouver. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, and veteran status. We will consider qualified applicants with arrest and conviction records. If you have a disability or special need, please do not hesitate to let us know and we'll do our best to accommodate. Fraud warning: It's common for scammers to create positions that look legitimate on other sites. To ensure your submission is considered, only apply for positions at Sensor Tower through our company website or through posts directly associated with Sensor Tower company profiles on sites such as LinkedIn, Indeed, BuiltIn or Hackajob. At no point will Sensor Tower ever ask for money, credit card, or bank account information to complete a job application. Communications received from Sensor Tower are only sent by e-mail addresses ending in sensortower.com http://sensortower.com. All Sensor Tower interviews will be conducted via phone or Zoom. At no time will a conversation be moved to an alternative email outside of sensortower.com http://sensortower.com or text. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume when applying. To all recruitment agencies: Sensor Tower does not accept third party resumes. Please do not send resumes to our jobs alias, Sensor Tower employees or any other organization location. Sensor Tower is not responsible for any fees related to unsolicited resumes. Sensor Tower will not pay any third-party agency or company that does not have a signed agreement with Sensor Tower. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Location: Warsaw, Poland Workplace: Remote Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods and finance. Who You Are You are a DevOps engineer with software development background who likes working on everything that helps to improve the quality of life for your team and providing your expertise in creating a performant CI/CD stack to boost the code development/build process. What You’ll Do - Collaborate closely with our engineering team to help them be more productive by improving development tools. - Maintain a strong connection to the product and remain comfortable engaging in direct feature development - You will take ownership of CI/CD stack, keeping it robust, observable, stable, and performant. - Research, implement, and develop tools to help developers write new code. - Ensure the CI/CD infrastructure and process is reliable and consistent. What we’re looking for - Solid background in Linux. - Experience in CI/CD stack development and maintenance. - Working proficiency with Ruby, Javascript or Python. - Knowledge of AWS technologies (EC2, load balancing, auto-scaling, IAM, S3, Route53, etc.). - Telemetry and monitoring experience (OpenTelemetry, Grafana, Kibana). - Experience with containerization (Docker, Kubernetes, etc). What we’d be particularly excited about - Experience with CI build time optimization especially with Jenkins, Rspec and Cypress/Playwright. - Familiarity with databases like MongoDB and/or ClickHouse. - Experience with build systems like Webpack, Gradle, etc. - Proficiency with the CI tools like Jenkins, TeamCity, etc. What you’ll learn: - You’ll learn about the Ruby language and the Rails framework since it’s used in many aspects of our projects and tools. - You’ll gain deep insights into infrastructure automation using technologies such as Ansible and Terraform since they are central to our deployment strategies. Blog Posts Read more about some of our Technical challenges here (written by members of our engineering team): https://sensortower.com/blog/how-we-scaled-to-thousands-of-sidekiq-workers   About Sensor Tower Sensor Tower is a global provider of digital intelligence solutions, empowering companies to understand consumer behavior and market performance across mobile apps, digital platforms, and gaming ecosystems. Headquartered in San Francisco, Sensor Tower's insights are trusted by more than 2,500 enterprises worldwide. Founded in 2013, Sensor Tower’s market insights have helped marketers, app developers, and gaming leaders demystify the mobile app ecosystem with visibility into usage, engagement, and paid acquisition strategies. Today, Sensor Tower’s digital market insights platform has expanded to include Gaming, Web, Audience, and Digital Advertising Insights, helping global leaders understand market trends and their competitor’s strategies and audiences across the entire digital ecosystem. Why Sensor Tower? Our flexible work environment allows employees to live in greater connection with the people, places, and activities they love! GLOBAL TEAMS Sensor Tower has a global presence, with teams across the world and available in most time zones, including North America, Europe, Middle East, Africa, APAC and LATAM. We maintain regional offices in SF, LA, NY, London, Singapore, Beijing, Seoul, Tokyo and Vancouver. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, and veteran status. We will consider qualified applicants with arrest and conviction records. If you have a disability or special need, please do not hesitate to let us know and we'll do our best to accommodate. Fraud warning: It's common for scammers to create positions that look legitimate on other sites. To ensure your submission is considered, only apply for positions at Sensor Tower through our company website or through posts directly associated with Sensor Tower company profiles on sites such as LinkedIn, Indeed, BuiltIn or Hackajob. At no point will Sensor Tower ever ask for money, credit card, or bank account information to complete a job application. Communications received from Sensor Tower are only sent by e-mail addresses ending in sensortower.com http://sensortower.com. All Sensor Tower interviews will be conducted via phone or Zoom. At no time will a conversation be moved to an alternative email outside of sensortower.com http://sensortower.com or text. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume when applying. To all recruitment agencies: Sensor Tower does not accept third party resumes. Please do not send resumes to our jobs alias, Sensor Tower employees or any other organization location. Sensor Tower is not responsible for any fees related to unsolicited resumes. Sensor Tower will not pay any third-party agency or company that does not have a signed agreement with Sensor Tower. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Location: São Paulo, Brazil Why Join Exadel We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving. About the Client A major Brazilian financial institution specializing in investment banking, wealth management, and corporate lending. The customer develops secure digital banking platforms and financial solutions to serve a diverse global client base. What You’ll Do Design, develop, and implement prioritized backend features using Java and Quarkus. Apply engineering best practices to maintain technical and functional quality throughout the development lifecycle. Build solutions that support flexibility, scalability, availability, resilience, and reliability. Contribute to the definition and evolution of microservices and event-driven architectures. Participate in technical, architectural, and product-evolution discussions. Provide technical analysis and recommendations to support architectural decisions. Design and implement integrations between internal and external services using REST APIs, messaging platforms, and event hubs. Develop and maintain distributed applications in public cloud environments, primarily AWS. Create and maintain unit, service, contract, and integration tests. Contribute to technical standards, engineering best practices, and the continuous improvement of development processes. Support observability through effective logging, health checks, metrics, monitoring, and alerting. Collaborate with multidisciplinary teams and clients to solve complex technical problems. Participate in Agile and DevOps delivery practices. Share knowledge and provide technical guidance and mentorship to less experienced team members. What You Bring Senior-level experience in developing web applications and microservices using Java. Strong proven experience with Java 8 through Java 21. Hands-on experience developing applications using Quarkus. Proven experience in developing and deploying applications in public cloud environments, preferably AWS. Strong understanding of microservices and event-driven architecture patterns. Experience designing and developing distributed applications and service integrations. Experience with Docker and Kubernetes for containerization and orchestration. Experience creating unit, service, contract, and integration tests using tools such as JUnit and Postman/Newman. Experience with relational and non-relational databases, including MySQL/MariaDB, PostgreSQL, Amazon RDS, or DynamoDB. Experience with caching and data-indexing solutions. Experience with messaging and event platforms such as AWS SQS, AWS SNS, RabbitMQ, and Kafka. Experience implementing observability practices, including logging, health checks, metrics, and monitoring. Hands-on experience with monitoring tools such as Datadog. Experience with Continuous Integration and Continuous Delivery pipelines using tools such as Jenkins. Strong knowledge of software engineering and design best practices, including Design Patterns, SOLID, Clean Code, and 12-Factor App principles. Experience with serverless services, particularly AWS Lambda. Experience working in Agile and DevOps environments. Strong analytical, problem-solving, and communication skills. The ability to collaborate effectively with technical, product, and client stakeholders. English level Intermediate Legal & Hiring Information Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more Reasonable accommodations are available to enable individuals with disabilities to perform essential functions Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs Compensation details are shared with candidates at the early stage of the recruitment process. The offer is not binding until a signed contract is in place. Your Benefits at Exadel Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details. International projects In-office, hybrid, or remote flexibility Medical healthcare Recognition program Ongoing learning & reimbursement Well-being program Team events & local benefits Sports compensation Referral bonuses Top-tier equipment provision Exadel Culture We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

Location: Brazil Why Join Exadel We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving. What You’ll Do Embed within client environments, working onsite with the people performing the work and the executives sponsoring it. Lead discovery sessions to understand the client’s business, systems, data, operating model, and underlying challenges. Translate ambiguous business problems into prioritized and quantified opportunity maps, supported by clear baselines and accountable client owners. Identify which opportunities are genuinely worth pursuing and advise against initiatives that do not provide sufficient business value. Build trust in the client’s data and deliver working, data-grounded prototypes within the first weeks of an engagement. Design, develop, debug, and deploy production-grade AI agents, integrations, data pipelines, and applications within client systems. Remain hands-on in the code whenever technical progress or delivery outcomes depend on it. Define evaluation frameworks, quality thresholds, regression gates, and monitoring strategies for AI and agentic systems. Monitor model and data drift and design effective human-in-the-loop controls for high-impact workflows. Scope, sequence, and coordinate delivery across engineers, architects, and specialist contributors. Make explicit trade-offs between scope, delivery speed, quality, and business value. Orchestrate Exadel Colleague to accelerate delivery and scale successful implementation patterns. Convert successful deployments into reusable reference architectures, agent templates, integration blueprints, evaluation frameworks, and delivery playbooks. Produce clear technical documentation, operational runbooks, and knowledge-transfer materials. Train client teams to independently operate, maintain, and extend delivered solutions. For Senior FDEs, independently lead executive discovery, direct pod execution, and take full accountability for engagement outcomes. For Senior FDEs, mentor other Forward Deployed Engineers and ensure reusable delivery patterns are incorporated into Exadel Colleague. What You Bring Mid-level hands-on technical experience, including client-facing capacity. For the Senior Forward Deployed Engineer level, senior-level experience, including technical delivery leadership across multidisciplinary teams or pods. A demonstrated record of delivering production software used by real users and business teams. Practical experience designing, deploying, and debugging LLM-backed or agentic systems in production. Advanced proficiency in Python, along with experience using TypeScript or JavaScript and SQL. Strong knowledge of prompt and context engineering, agent architecture, tool and function calling, and retrieval-augmented generation. Experience with Model Context Protocol servers, sub-agents, skills, and agent development frameworks such as the OpenAI Agents SDK or Claude SDKs. Experience designing evaluation harnesses, quality thresholds, regression gates, drift monitoring, and observability for non-deterministic systems. Understanding of human-in-the-loop control design and where human review should remain within automated workflows. Experience with data modeling, domain ontologies, ETL or ELT pipelines, relational databases, vector stores, and embedding pipelines. Experience building and deploying solutions on AWS, Azure, or GCP. Familiarity with Docker, Kubernetes, CI/CD, infrastructure as code, serverless architectures, and enterprise deployment patterns. Experience integrating with REST or GraphQL APIs, webhooks, event-streaming platforms, identity systems, and SSO. High agency and sound judgment when working through ambiguity, incomplete information, and evolving client requirements. Demonstrated ability to become credible and productive quickly within unfamiliar industries and business domains. A habit of clarifying the problem, identifying constraints, and explicitly stating assumptions before developing a solution. The ability to communicate effectively with both executive and technical audiences. Strong technical writing skills, with the ability to explain complex concepts clearly and precisely. Commercial judgment and the ability to connect technical decisions to measurable business value. Strong analytical and mathematical rigor when working with incomplete, inconsistent, or unstructured data. Fluent English communication skills. Willingness to travel approximately 25–50% and work onsite in client environments. Nice to have A university degree is preferred but not required. Demonstrated evidence of successfully delivered work will be valued ahead of formal qualifications. Java, C#, or C++ within legacy enterprise environments. Node.js, React, or Next.js for client-facing applications. Fine-tuning fundamentals and multi-agent orchestration. TDD or BDD practices. Large-scale data processing platforms such as Spark, Databricks, or Snowflake. PostgreSQL, MySQL, or comparable relational databases. On-premises, sovereign, or restricted-cloud deployment models. Enterprise systems such as Jira, Azure DevOps, ServiceNow, Salesforce, or SAP. GitHub or GitLab-based delivery workflows. English level Fluent Legal & Hiring Information Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more Reasonable accommodations are available to enable individuals with disabilities to perform essential functions Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs Compensation details are shared with candidates at the early stage of the recruitment process. The offer is not binding until a signed contract is in place. This position supports US-based operations; however, contracting will be executed locally in Brazil as a [PJ / CLT] engagement. Compensation is set and paid strictly in Reais (BRL). Your Benefits at Exadel Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details. International projects In-office, hybrid, or remote flexibility Medical healthcare Recognition program Ongoing learning & reimbursement Well-being program Team events & local benefits Sports compensation Referral bonuses Top-tier equipment provision Exadel Culture We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

Location: Mexico Company Background Our client is a global technology company transforming the way brands and agencies make marketing decisions. Its platform enables marketers to plan and activate cross-channel, programmatic media campaigns using real-time research, proprietary audience data, advanced analytics, and more than 150 integrated partners including Facebook, Instagram, Pinterest, Snapchat, and Twitter. The company operates across North America, Europe, the Middle East, Asia, and Australia. Project Description The specialist will join a DevOps and Infrastructure Services team supporting production infrastructure and data center networking. The role focuses on network and infrastructure operations, automation, monitoring, troubleshooting, and reliable service delivery across Linux, Windows, and AWS environments, including on-call support. Technologies Linux / Windows AWS Terraform / Ansible Python / Bash Monitoring and Alerting Data Center Networking BGP EVPN/VXLAN IPv6 What You'll Do Contribute to the design, implementation, and operation of production systems and data center networks, with a focus on automation and reliability; Develop and maintain infrastructure automation; Collaborate with developers to resolve operational issues and provide technical guidance; Develop and maintain monitoring and alerting solutions for infrastructure and custom applications; Troubleshoot and resolve issues across the full technology stack; Build, monitor, and optimize production systems; Document system designs and application operating procedures; Participate in on-call rotations; Job Requirements 5+ years of experience in DevOps, infrastructure, network engineering, or a related field; Strong hands-on experience with Linux and Windows environments; Strong understanding of production infrastructure operations; Experience with monitoring and alerting tools, as well as troubleshooting complex network and infrastructure issues; Experience with data center networking, including hands-on experience with EVPN/VXLAN, strong knowledge of BGP, and understanding of IPv6; Hands-on experience with AWS; Experience with infrastructure-as-code and automation tools such as Terraform and Ansible; Scripting experience with Python and/or Bash; Willingness to participate in Pager Duty; English level B1 or higher; Nice To Have Experience with SNMP, Grafana, Graphite, or PagerDuty; Experience with GitLab, Jira, and Confluence; Experience with Cisco ACI; Experience with virtualization technologies such as VMware or KVM; Experience with OpenStack, CloudStack, or OpenNebula networking; Experience with network and security equipment from vendors such as Check Point, Fortinet, Juniper, Cisco, Huawei, or HPE; Experience with MPLS, Multicast, DMVPN, FC/FCoE, or RIPE DB; Network or cloud certifications such as CCNA, CCNP, Check Point CCSA, AWS, or Terraform certifications; What Do We Offer The global benefits package includes: Technical and non-technical training for professional and personal growth; Internal conferences and meetups to learn from industry experts; Support and mentorship from an experienced employee to help you professional grow and development; Health insurance; Sports activities to promote a healthy lifestyle; Flexible work options, including remote and hybrid opportunities; Referral program for bringing in new talent; Work anniversary program and additional vacation days.

Zexter is an ambitious product company building its own technological ecosystem in the iGaming industry. They develop a proprietary platform that is live and actively operating, continuously expanding their product portfolio to adapt quickly to market demands and introduce new innovations. Requirements: — 4+ years of commercial backend development experience with Node.js and TypeScript. — 4+ years of hands-on production experience with PostgreSQL and other relational databases. — Strong SQL expertise including query optimization for high-load systems, index design and performance analysis, transaction management and concurrency control, and identifying and resolving database performance bottlenecks. — 3+ years of commercial experience with NestJS. — Excellent understanding of Dependency Injection, modular application architecture, Clean Architecture and software design principles, REST API design, and backend service architecture. — Experience developing and maintaining high-load production systems. — Solid experience with automated testing (unit/component and integration tests). — Experience with load and performance testing, including bottleneck identification and validating system behavior under heavy traffic. — Experience working on systems where financial accuracy, idempotency, transaction consistency, and auditability are critical. — Ability to write clean, maintainable, testable, and well-structured code. — Strong ownership mindset, taking responsibility for features from implementation and testing through deployment, monitoring, and production incident resolution. — Strong communication skills to clearly explain technical decisions, implementation details, and associated risks. — Ability to work effectively under deadlines and independently prioritize tasks. — Experience with code reviews, debugging, logging, monitoring, and production incident investigation. iGaming Experience: — Commercial experience in the iGaming industry. — Experience developing or maintaining backend systems for online casinos, sports betting, gaming platforms, wallets, payment systems, or transaction processing. — Experience integrating third-party game providers, payment gateways, or other external services. — Ability to investigate and resolve discrepancies in financial data, transactions, and provider integrations. — Strong understanding of reliability, security, and data consistency requirements of production iGaming systems. Nice to Have: — Practical experience using AI-powered developer assistants (Cursor, Claude, or similar). — Experience with Redis, message queues, background jobs, and event-driven architecture. — Experience with Docker, Kubernetes, CI/CD pipelines, and cloud infrastructure. Conditions: — Work format: Fully remote. — Compensation: Negotiable based on experience. — Growth: Opportunity to work with a modern technology stack, a strong engineering team, minimal bureaucracy, and AI-powered development tools that help eliminate routine work.

Responsibilities Underwriting Framework and Credit Policy: — Design the fund's underwriting framework from scratch: credit policy, underwriting standards, rating and scoring methodology, credit memo templates, and approval workflows — built for LP diligence from day one. — Build the data edge into the process: integrate Xsolla's payments telemetry and game-revenue data into underwriting as a durable information advantage. Deal Underwriting and Structuring: — Lead the underwriting of lending facilities to game studios and gaming businesses: financial analysis, revenue durability, downside cases, and recovery analysis. — Structure facilities: term loans, revolvers, royalty- and revenue-based structures — including covenants, collateral packages, borrowing bases, and pricing. — Draft and negotiate term sheets and credit documentation with borrowers alongside external counsel. Credit Committee and Governance: — Stand up and run the credit committee process: present transactions, document decisions, and maintain an audit trail that stands up to LP and auditor scrutiny. — Establish portfolio monitoring: watchlist discipline, covenant tracking, and a workout playbook as the portfolio builds. LP Diligence and Fundraising Support: — Be the credit face of the fund: appear in fund materials and LP meetings as the fund's credit authority; own underwriting answers in LP due diligence. — Support capital formation: help shape the fund's risk-return narrative, portfolio construction guidelines, and track-record presentation. Credit Playbook and Team Building: — Codify the credit playbook: standards, templates, and documentation that make the fund's underwriting repeatable and audit-ready. — Build the bench: as the fund scales, hire and mentor the junior credit team — analysts, associates, and in time a portfolio/risk officer. Qualifications and Skills Experience: — 7+ years in private credit, direct lending, specialty finance, or leveraged finance, with personal responsibility for underwriting and closing institutional credit transactions. — Experience at an early-stage or first-time credit fund — credit policy written from scratch, LPA input, first LP diligence — is strongly preferred. — Lending against media, IP, royalties, recurring digital revenue, or gaming businesses is a strong plus. — A track record you can walk LPs through: deals underwritten, structures used, and how they performed — including the ones that went wrong and what you did about it. Skills and Competencies: — Deep fluency in credit analysis, financial modeling, covenant design, collateral structures, and credit documentation. — The gravitas to sit across from LPs, investment committees, and founders — and the judgment to say no to a deal. — Enjoys mentoring junior team members and building a strong credit culture as the team grows. — Comfort operating in a lean, fast-moving team where you build the machine you then operate. Education and Credentials: — A bachelor's degree in finance, economics, business, or a related field; an MBA and/or a CFA charter is preferred. Benefits: — 100% company-paid medical, dental, and vision plans. — Unlimited Flexible Time Off. — Personalized career roadmap for each employee. — Professional development through training and educational opportunities. — Supportive environment prioritizing physical, mental, and emotional well-being of employees and their families.

Location: Morocco Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world. At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded. LEAP Program Description Global Solutions Ventures (GSV) – a joint-venture partnership between ZemiTek, LLC and Dexis Consulting Group – is implementing the Long-term Exceptional Technical Assistance Project (LEAP Global), a mechanism originally used by USAID to battle against infectious diseases such as malaria, HIV/AIDS, tuberculosis, neglected tropical diseases, and pandemic influenza. As of July 1, 2025, LEAP Global transitioned to the U.S. Department of State (DOS). This initiative aims to address the complex human resource challenges faced by national infectious disease programs in the USA-supported countries. The intervention of this project is to hire and embed technical expert advisors and subject matter experts within government entities. By directly embedding the technical expertise within the national programs, LEAP provides long-term, sustainable lifesaving support to empower host governments to lead and manage key aspects of their infectious disease portfolios and improve coordination between the U.S. Government and the host country. About the Position The Senior Global Health Security (GHS) Advisor will support the Moroccan Ministry of Health and Social Protection Department of Epidemiology and Disease Control (DELM) in carrying out life-saving health assistance in full alignment with the U.S. Presidential Executive Order (EO) directives.  The primary focus of the Advisor will be technical support with a special emphasis on preventing, detecting, and responding to emerging infectious disease threats which impact public health. The Senior GHS Advisor will support a One Health (the intersection of human, animal, and environmental health) approach among multi-sectoral Government Departments and Agencies - such as the Ministry of Health, Agriculture, and Environment- for the effective adoption and implementation of life saving interventions focusing on preventing, detecting and responding to emerging infectious disease threats with public health potential.  The Senior GHS Advisor will identify programmatic bottlenecks and facilitate solutions through coordinated technical support and facilitation of effort through GHS projects. The Senior GHS Advisor will be based within the Ministry of Health and Social Protection.  The advisor will receive direction from the appropriate Ministry staff, who will serve as the onsite Manager/Supervisor.  Familiarity with USAID/Department of State programming and C/AOR experience are highly desirable as the advisor is expected to support the implementation of the GHS portfolio.  The advisor will report to the U.S. Department of State on a weekly and monthly basis. Responsibilities With input from the Moroccan Ministry of Health and Social Protection, GHS envisions two Senior GHS advisors will support the Ministry under this program.  The profile of each advisor is as follows: An expert in epidemiology and public health, responsible for improving human health outcomes in line with a One Health approach, which includes enhancing multisectoral coordination to detect, respond, and mitigate the health security threat of high-risk zoonotic diseases with human epidemic potential. The advisor will be responsible for the interpretation of epidemiological trends, as well as the development of reports, summaries, and bulletins; An expert in management and monitoring-evaluation, responsible for supporting the monitoring and evaluation of performance indicators related to emerging infectious diseases, the establishment of dashboards, gap analysis, and the strengthening of steering and reporting tools. In addition to these areas of expertise, the advisor will also have the following responsibilities: Support multisectoral ministries in effective delivery of life-saving health assistance through utilization of domestic and donors’ resources (e.g., Global Fund). Assist the relevant ministries with effective delivery of LHA GHS services, including but not limited: community-based active surveillance, systems capacity for detecting priority diseases/threats, data systems for monitoring, analyzing, and reporting on threats, infection prevention and control (IPC), including commodities and WASH in healthcare facilities, case management, including Emergency Management including Emergency Operating Centers (EOC) and Point of Entry Screening, Risk Communication and Community Engagement, Emergency outbreak response. Provide technical support and actively engage with field work to implement programmatic and response interventions at national and sub-national levels. Assist in monitoring the progress of GHS program implementation and provide recommendations for improvements in service delivery. Review and analyze performance reports submitted to the Global Fund (GF), and other partners. Help organize regular discussions among the multisectoral stakeholders and partners to ensure alignment of technical approaches in the respective GHS portfolio. Provide support to the appropriate multisectoral ministries in identification of performance gaps, potential barriers and bottlenecks, and facilitate consensus on targeted interventions to improve performance on key indicators attributable to: A reduction in incidence and mortality for epidemic and pandemic prone diseases. Strengthening systems to prevent, detect, and respond to infectious disease threats. Rapid and effective responses to infectious disease outbreaks posing a threat to public health. Support the implementation and expansion of best practices in GHS and outbreak response nationwide. Support MoHP and other relevant Ministries in routine review of service delivery processes and outcomes. Promote the dissemination of best practices and effective models nationwide. Promote prioritized interventions in effective community-based active surveillance, strengthening systems capacity for detecting priority diseases/threats, and data systems for monitoring, analyzing, and reporting on threats. Support the adoption of infection prevention and control (IPC), including commodities and WASH in healthcare facilities, and case management. Support and strengthen Emergency Management including Emergency Operating Centers (EOC) and Point of Entry (POE) screening; risk communication. Support the relevant Ministries to rapidly and accurately report infectious diseases threats to the relevant, domestic and international system– such as the International Health Regulations (IHR) 7-1-7 Outbreak Response Model and World Animal Health Information System (WAHIS) for quick responses to pandemic threats. Assist the relevant multisectoral Ministers in emergency outbreak responses as needed. Assist the relevant multisectoral Ministries to achieve the relevant GHS-related targets including the Joint External Evaluation (JEE); IHR States Parties Self-Assessment (SPAR); and the Pandemic Fund Framework which includes reporting on the 7-1-7 target (7 days to detect, 1 day to report, 7 days to complete the initial response) Support the relevant Ministries in effective utilization of Pandemic Fund grants, other donors’ resources, and emergency outbreak responses efforts. Provide technical support to develop Pandemic Fund grant applications and support grant implementation review to ensure effective grant implementation and avoid duplication with US Government funded projects. Consult relevant stakeholders on required technical assistance. Assist in monitoring the progress of grant implementation. Review and analyze performance reports submitted to the Pandemic Fund and other partners. Help organize regular discussions among the relevant multisectoral stakeholders, Ministries, and donors, and State to ensure alignment of technical approaches in the respective GHS portfolios. Support emergency outbreak response including assisting with mobilizing resources, coordination of efforts, and technical support for efforts to contain and respond to the outbreak. Communications: Participate in regular conference calls with multisectoral stakeholders, U.S. Embassy and GHSD Washington to review progress, discuss activities and address emerging issues. Provide information and avail him/herself for calls/meetings with the U.S. Embassy as requested. Provide monthly reports to US Embassy/U.S. Department of State. REPORTING: The Senior Advisor will provide a detailed monthly report to the U.S. Department of State submitted by the 5th day of the following month.  Additionally, the Advisor will submit a weekly progress report to U.S. Embassy/Department of State (and participate in weekly calls) to include a short paragraph about main successes for that week. Qualifications Advanced Degree: A master’s or doctoral degree in public health, epidemiology, global health, medicine, or a related field. At least 7 years in global health security, infectious disease prevention and control, or health systems strengthening. Proven ability to lead teams, manage complex projects, and coordinate with multiple stakeholders, including government agencies, donors, and implementing partners. Demonstrated expertise in areas such as: disease surveillance and outbreak response, laboratory systems strengthening, risk communication and community engagement. At least 5 years of USG experience as well as partners management. Proven ability to provide high-level technical advice to government officials, international organizations, and other stakeholders. Experience managing complex health programs, including planning, implementation, monitoring, and evaluation. Ability to establish and maintain effective working relationships with government officials, donors, NGOs, and community organizations. Strong ability to work with diverse stakeholders, including government agencies, donors, NGOs, and multilateral organizations. Strong written and verbal communication skills in English and French. Proficiency in Arabic/Darija preferred. Benefits Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for full-time, US-based positions only. These benefits include: Medical and prescription drug coverage: A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents. Dental insurance: Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits. Company-paid vision insurance: Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis. Employer-funded health reimbursement arrangement (HRA): Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses. Company-paid life and disability insurance: Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage. Optional supplemental insurance: Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents. Employee Assistance Program (EAP): Company-paid access to confidential counseling and legal and financial support resources for employees and their families. Health and wellness resources: Virtual care, behavioral health resources, and wellness programs available through the medical plan. Benefits assistance: Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center. Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements. Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you? If you are passionate about this opportunity, apply now! Only those applicants who meet the above criteria will be contacted for interview. Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.

Location: Poland Workplace: remote Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users,  agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in  Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100  countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.  We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.  In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture. Who We’re Looking For Technical Advisor to join our Global Customer Support Division. In this role, you will support enterprise customers in the successful operation, optimization, and strategic use of the Creatio platform with a focus on the MEA/America/Europe region. You will act as the primary technical point of contact, developing a deep understanding of each customer’s architecture, business objectives, and system configuration. Combining strong troubleshooting expertise with a proactive, advisory approach, you will provide guidance, preventive monitoring, and technical consultations to ensure platform stability, maximize value, and support long-term customer success. Responsibilities Technical Account Ownership: Be the dedicated technical contact for assigned enterprise accounts. Ensure full visibility and ownership over all technical matters, escalations, and platform usage challenges. Escalation Case Management: Collaborate closely with Support, Product, and RCD teams to resolve and manage critical incidents, coordinate escalations, and ensure SLA compliance for technical cases. Proactive Monitoring and Risk Prevention: Continuously monitor system performance and health. Identify potential risks, inefficiencies, and bottlenecks, providing actionable recommendations to mitigate them before they impact the customer. Platform Enablement Consulting: Guide customers on platform best practices, new feature enablement, system architecture, and performance optimization. Deliver tailored recommendations that align with their business roadmap. Strategic Engagement Advocacy: Participate in QBRs and strategic reviews. Provide feedback to internal teams based on customer needs. Influence roadmap decisions through structured customer insights. Requirements 4+ years of experience in enterprise technical support, professional services, or TAM/TA roles (preferably in B2B SaaS). Experience with the Creatio platform or similar low-code/no-code solutions, as well as CRM systems or SaaS platforms, is considered a plus. Hands-on experience with APIs, integrations, SQL (as a language), cloud infrastructure (IIS server, Redis server, SQL server), and performance tuning (monitoring tools e.g. Grafana, Zabbix). Experience in managing technical relationships with enterprise customers. Ability to lead technical workshops, explain complex ideas clearly, and influence outcomes. Advanced English. Proactive, customer-first mindset with strong ownership culture. Professional competencies Platform architecture configuration: Strong understanding of platform architecture, system capabilities, deployment models (cloud/on-prem), and integrations within CRM or enterprise SaaS environments. Technical troubleshooting diagnostic skills: Strong analytical mindset for investigating system issues, performance degradation, and cross-component dependencies. Preventive support mindset: Ability to proactively detect trends and prevent escalations using monitoring tools, AI alerts, and system logs. Communication stakeholder engagement: Capable of translating complex technical topics for non-technical stakeholders. Skilled in managing executive relationships. Collaboration cross-functional influence: Experienced in working alongside support, customer success, and product teams to ensure seamless delivery of services. Process and automation orientation: Familiarity with DevOps, CI/CD pipelines, and self-service enablement practices to improve scalability and efficiency. What you should expect from us Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Location: Bengaluru, Karnataka, India, APAC From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role Fivetran is building data pipelines to power the modern data stack for thousands of companies. We’re looking for a Senior Software Development Engineer in Test with extensive industry experience to define and execute the design, development, and maintenance of Fivetran’s test automation tools and framework using reliable and scalable techniques. As a Senior SDET, you will focus on solving complex testing difficulties by designing, developing and improving automation and reporting frameworks. You will invest in improving test stability and performance of the framework by developing innovative solutions to boost Fivetran’s testing efficiency. You will also coach Fivetran quality engineers to be the best in class automation engineers, and will continuously work with the team to ensure high standards for automation. The ideal candidate will be highly technical, detail-oriented, creative, motivated, and focused on achieving results. In addition, this role emphasizes leveraging AI driven solutions to accelerate testing, enhance developer productivity, and improve operational insights, making Fivetran’s quality practices smarter, faster, and more scalable. This is a full-time position based out of our Bangalore office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team. Technologies You’ll Use Languages & Frameworks: Java (17+), JUnit, REST Assured, Shell scripting; Python Infrastructure & Tooling: Docker, Kubernetes, Terraform, Bazel, Buildkite Cloud & Platform: AWS, GCP, Azure Observability & Monitoring: Grafana, Prometheus, Datadog CI/CD & Automation: Jenkins, CircleCI, GitHub Actions Data & Testing:ELT pipelines, test automation utilities, whitebox testing strategies Databases: SQL and NoSQL databases (e.g., Postgres, SAP , Oracle, DB2 ertc) What You’ll Do Review requirements, specifications and technical design documents to provide meaningful, risk-focused feedback. Design and evolve scalable automation frameworks in Java with a strong emphasis on reliability, performance, and data correctness. Write high-signal test strategies for complex features and automate them across multiple environments. Improve CI/CD pipelines by building robust validation layers that prevent silent failures and regressions. Build internal tools and proof-of-concepts using AI/LLM technologies to: Accelerate debugging and failure triaging Generate high-quality test scenarios Detect flaky patterns or regression risks Improve log analysis and root-cause identification Enhance developer and QA productivity Design AI-assisted workflows that integrate seamlessly into the existing automation and release pipelines. Experiment with and implement agent-based systems or LLM-powered tooling that streamline development and testing processes. Actively measure and improve engineering impact through reliability metrics, automation efficiency, and defect prevention signals. Collaborate with engineering teams to drive a culture of quality ownership and automation-first thinking. Collaborate with engineering and product leaders to align testing priorities and business objectives. Skills We’re Looking For 6+ years of experience in the software industry with strong passion for quality, automation, and engineering excellence. Deep understanding of OOP principles and strong proficiency in Java. Expertise in designing scalable automation frameworks and identifying negative, edge, and high-risk scenarios. Strong understanding of distributed systems risks such as schema drift, idempotency failures, data inconsistencies, and race conditions. Hands-on experience with cloud platforms (AWS, GCP, Azure) and containerized environments (Docker, Kubernetes). Experience building and maintaining CI/CD pipelines with tools such as Jenkins, Buildkite. Experience working with backend automation frameworks. Testing data pipeline or ELT platforms, with hands-on exposure to Change Data Capture (CDC) mechanisms, connector-based data ingestion, and validating data accuracy and consistency across source and destination systems at scale. Deep understanding of database internals Demonstrated ability to leverage AI/LLM tools to significantly accelerate development, debugging, test design or automation activities. Experience building AI-assisted tools, workflows, or agents that integrate into engineering pipelines. Bonus Skills​ Experience testing against cloud data warehouses (Snowflake, BigQuery, Redshift) or CDC source databases (Oracle, SQL Server, PostgreSQL, MySQL) Familiarity with log-based CDC mechanisms (binlog, WAL, ) and handling schema drift or evolution scenarios. Exposure to distributed systems testing, large-scale data reconciliation, and containerized environments (Docker, Kubernetes) on cloud platforms (AWS/GCP/Azure). Familiarity with data extraction using API-based polling, batch/file ingestion, and query-based incremental syncs. #LI-HYBRID #LI-VM1 Perks and Benefits 100% employer-paid medical insurance * Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion , but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.