Вакансии

Location: Remote - USA Workplace: Remote The R&D team at Chainalysis is inspired by solving the hardest technical challenges and building products that establish trust in cryptocurrencies. We're a global organization that thrives on challenging work and doing it alongside exceptionally talented teammates. Our industry evolves rapidly, and our mission is to build a flexible, AI-driven platform that automates entity resolution, optimizes data labeling pipelines, and creates predictive models that identify illicit patterns before they escalate. Chainalysis data has helped solve some of the world’s highest-profile criminal and national-security cases and made it safer for people everywhere to access crypto. The Global Intelligence Team produces the attribution at the heart of that data — connecting on-chain activity to the real-world entities behind it, across the global crypto ecosystem. It’s the intelligence data moat beneath every Chainalysis product, and what investigators, sanctions authorities, and national-security agencies rely on to follow the money and disrupt threats. Few domains demand more sustained depth than Russia and the broader Eurasian sanctions-evasion ecosystem. Since 2022, sweeping sanctions on Russian financial institutions, oligarchs, and the defense-industrial base have pushed a growing share of Russian value flows into cryptocurrency — from no-KYC exchanges and OTC desks operating across the former Soviet bloc, to sanctions-evasion networks exploiting stablecoins and cross-border payment channels, crypto-denominated procurement of restricted goods, and the financial infrastructure supporting Russian cyber and ransomware operations. Understanding how Russian actors adapt to sanctions pressure on-chain is one of the most consequential problems in crypto intelligence today. As our Russia & Eurasia-focused intelligence analyst — the team’s subject-matter expert on Russian and Eurasian crypto threats — you’ll own that problem end to end. This is a depth role: while our analysts cover the breadth of the crypto-services ecosystem, you’ll go deep on a single, high-stakes domain — becoming the person, inside Chainalysis and increasingly across the industry, who understands how Russian and Eurasian actors use crypto to evade sanctions and can prove it on-chain. You’ll own the attribution for Russia’s crypto footprint, map how these networks operate and adapt under pressure, turn that into finished intelligence customers act on, and be the expert voice representing Chainalysis on Russian crypto threats. Who you’ll work with You’ll join a fast-moving, globally distributed team — analysts, threat-domain SMEs, data scientists, and engineers — collaborating across time zones, async and in real time. We move fast, hold each other to a high bar, and back each other up across regions. As the Russia & Eurasia SME, you’ll be the single point of depth for the domain and a force multiplier for everyone working adjacent to it. In this role, you’ll: - Own Russia & Eurasia attribution end to end — the threat-actor entities, their definitions, and the accounts, addresses, and infrastructure they operate: Russian and CIS no-KYC exchanges, OTC networks, and instant swap services, sanctions-evasion infrastructure (stablecoin corridors, cross-border payment channels, nested services), Russian-linked ransomware and cybercrime ecosystem financial flows, procurement networks for restricted and dual-use goods, and the broader financial infrastructure enabling Russian value movement outside the traditional financial system. - Lead the attribution response to Russia-related sanctions events — when OFAC or allied authorities designate Russian entities, actors, or infrastructure, drive the rapid, high-visibility on-chain attribution that turns those designations into coverage in our data, often against the clock. - Map the networks on-chain — trace how Russian and Eurasian actors raise, move, launder, and cash out value through regional exchanges, no-KYC swaps, OTC desks, stablecoin corridors, mixers, and off-ramps across the former Soviet bloc and beyond, and keep that picture current as they adapt to pressure. - Produce finished intelligence — advisory notes, customer and partner briefings, and contributions to flagship publications (the Crypto Crime Report and beyond) that make the Russia & Eurasia crypto threat legible and actionable. - Be the named external expert — represent Chainalysis on Russia & Eurasia crypto threats at conferences, on panels, with the press, and in briefings to public- and private-sector partners. - Help set the Russia & Eurasia collection agenda — surface what data we need on Russian and Eurasian networks and feed those requirements into our collection process and priority intelligence requirements; you direct collection for the domain, but it runs through the team’s apparatus and prioritization, not you alone. - Translate typologies into detection — turn what you learn about Russian methods and sanctions-evasion typologies into guidance that our products and our customers can operationalize. - Build with AI — design and tune the automation that scales your analysis and the team’s, and handle the hard cases automation can’t. - Level up the team — raise the bar on Russia & Eurasia and sanctions-evasion tradecraft broadly, and partner closely with analysts, other SMEs, data science, and engineering. We’re looking for candidates who have: - Deep, demonstrable Russia & Eurasia expertise — real command of the Russian sanctions landscape, Russian financial infrastructure and how it has adapted to sanctions pressure, the CIS/former Soviet bloc crypto ecosystem, and/or Russian illicit-finance and procurement networks. This is the core of the role, and we’ll expect you to show it. - On-chain tracing ability against Russian targets — direct experience following Russian crypto activity on-chain (Russian exchanges, sanctions evasion, ransomware financial flows), or deep Russia threat-finance expertise paired with proven blockchain-tracing skill you can bring to bear here from day one. - A national-security or threat-finance background — intelligence, sanctions, counter-threat-finance, or investigations, from the IC, Treasury/OFAC, law enforcement, the military, a think tank or research institution, or private-sector CTF/sanctions work. - Regional fluency — a strong grasp of Russian and Eurasian geopolitics, the sanctions landscape, and regional financial flows. Russian language ability is a significant plus. - Elite potential and a proven track record — exceptional aptitude, judgment, and work ethic; you’ve led hard problems end to end and you raise everyone around you. - Excellent writing and communication — this is an outward-facing expert role; your intelligence has to land with analysts, customers, and senior audiences alike. - AI-forward instincts — you build automation to scale your work and others’, not just use it. - Comfort working with data; blockchain forensics experience strongly preferred. - 5+ years of relevant analytic, intelligence, or threat-finance experience for a Senior hire; 8+ years and recognized domain authority for a Staff hire. You might also have: - Russian language ability. - Direct experience with OFAC, EU, or OFSI sanctions, sanctions-evasion investigations, or the designation process. - A record of published research or public speaking on Russia, sanctions evasion, or crypto threat finance. - Familiarity with Russian and CIS exchange infrastructure, stablecoin-based sanctions evasion, ransomware financial flows, or dual-use procurement networks. AI at Chainalysis AI is not a feature at Chainalysis - it is a new way of working. One that turns instructions into work done, and helps us move faster than the threats we're built to counter, and we expect our employees to take ownership of the output and ensure quality. As the world's most trusted blockchain analytics platform, Chainalysis sits at a rare intersection of proprietary data, regulatory relationships and crypto expertise that makes it uniquely placed to shape and lead the next era of AI-driven intelligence - and we expect everyone here, regardless of role, to be an active part of it. AI fluency is tied directly to how we measure performance and how we plan to win. There is no substitute for your own curiosity. We provide the tools, workflows, and space to experiment - but the expectation is that you develop these capabilities yourself, bring ideas, and collaborate across teams to reinvent the way work gets done. We are not using AI to do less. We are using it to do what was never possible before. About Chainalysis Chainalysis is the blockchain data platform, making it easy to connect the movement of digital assets to real-world services. Powered by deep blockchain data and AI, organizations can investigate illicit activity, manage risk exposure, and develop innovative market solutions built on the industry's most trusted blockchain intelligence. Our mission is to build trust in blockchains, blending safety and security with an unwavering commitment to growth and innovation. You belong here.  At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture. We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here https://go.chainalysis.com/rs/503-FAP-074/images/Interview%20Accommodations%20Request.pdf. We can’t wait to meet you.

Responsibilities Own the product strategy and roadmap for Cryptopay’s B2B crypto-processing product. Translate business goals, market insights and customer needs into clear product priorities and executable initiatives.

— выстраивать сквозную аналитику с использованием данных e-commerce-платформы, CRM и других источников; — настраивать инструменты аналитики: Яндекс.Метрику, DataGo;

Workplace: fully At Utorg, we are reshaping the future of Fintech by seamlessly integrating traditional finance with cutting-edge blockchain technology. Our innovative products create new opportunities for both users and businesses. We are an ambitious, international team driven by curiosity, innovation, and a vision for a decentralized future. If you are a proactive problem-solver who is passionate about supporting users and ensuring seamless financial experiences, we invite you to join us on our journey. As a Payment Support Specialist, you will handle the full cycle of requests from our users and partners. You will serve as the company’s first point of contact and collaborate closely with developers, testers, and other teams to improve our processes and products. Your expertise will help ensure a positive experience for every user by resolving queries, investigating issues, and working closely with the product and technology teams. This role offers an opportunity to dive into a complex product involving payment flows, blockchain, and compliance. You’ll work alongside the people who build these systems, with the team’s full support and all necessary resources. Proven experience in payment support within Fintech or payments products is required. Schedule: 3/3 rotation (2 days / 1 night). Key Responsibilities Deliver world-class customer support via email, chat, and ticketing systems in a remote setting.- Quickly and accurately address payment-related queries , including transaction status, payment troubleshooting, and general account inquiries. Clearly explain payment flows, processes, and options to customers , ensuring clarity and satisfaction at every step. Troubleshoot and resolve customer issues through detailed investigation and collaboration with internal teams. Document user feedback and work with product teams to continually refine our services. Maintain accurate records of customer interactions and payment issues in our CRM. Contribute to developing and improving support documentation and FAQs. Essential Skills English language proficiency at B2+ or higher, plus proficiency in Russian , with strong written and spoken communication skills. Strong functional knowledge of payment processes , including payment gateways, transaction troubleshooting, and basic financial compliance. Proven experience in a customer support role, ideally within a Fintech, payments, or digital product environment. Ability to empathize with customers, remain patient under pressure, and deliver clear, structured responses. Adaptability to rapid change and a proactive attitude towards learning new support tools and payment technologies. Desirable Experience Experience with Fintech, cryptocurrency, or other digital payment systems. Previous experience working remotely or in distributed teams. Familiarity with support automation tools, knowledge bases, and CRM systems. Key Soft Skills Attention to detail and accuracy in problem resolution and communication. Critical thinking and a structured approach to troubleshooting. Ability to work independently and as part of an international, collaborative team. Initiative, flexibility, and a willingness to drive process or product improvements based on customer insights. Excellent time management skills and resilience in fast-paced environments. What We Offer Fully remote work with flexible hours, supporting a diverse and globally distributed team. Clear opportunities for career growth and professional development within the rapidly expanding fintech space. A continuous learning environment with access to tools, resources, and guidance from industry experts. An open and constructive feedback culture, including regular one-on-ones and transparent performance reviews. The chance to shape how users interact with innovative financial technologies.

Location: Sofia, Bulgaria Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. In this role, you will provide technical leadership to the engineering and sourcing teams, ensuring accurate manufacturing cost assessments and high-quality quotations. You will act as the primary technical expert for complex parts and critical commercial opportunities, support customer and manufacturing partner discussions, and help engineers develop their technical expertise. This position combines strong mechanical and manufacturing engineering knowledge with sound technical judgment, leadership, and communication skills. How You’ll Contribute: Provide technical leadership and guidance to engineers involved in sourcing, cost estimation, and quoting Act as the primary technical expert for complex projects and critical commercial opportunities Review CAD models and technical drawings to assess manufacturing complexity, feasibility, and production requirements Guide the selection of manufacturing processes, materials, and post-processing methods Review and validate the technical content of quotations, including manufacturing assumptions, cost calculations, and specifications Lead technical discussions with customers and manufacturing partners to clarify requirements, resolve challenges, and align on feasible solutions Oversee the assignment of technical tags and ensure consistent categorization of parts by process, material, and complexity Support the team in prioritizing complex requests and resolving technical escalations Mentor junior engineers, share manufacturing knowledge, and provide constructive feedback on their assessments Improve technical review practices, quoting consistency, and collaboration between Engineering, Sourcing, and Sales What You’ll Bring to Xometry: Education: Higher technical education in Mechanical Engineering, Manufacturing Engineering, or a related field Manufacturing Experience: Proven experience in a manufacturing environment involving complex parts, components, or products Leadership Experience: Previous experience as a technical lead, lead engineer, or senior engineer providing guidance to others Technical Expertise: Strong knowledge of machining and fabrication processes, including CNC turning and milling, sheet metal processing, cutting, and welding Cost Estimation: Experience assessing manufacturing costs, including materials, machining time, tooling, and post-processing Drawing & CAD Interpretation: Ability to review 3D CAD models and 2D technical drawings, identify manufacturing challenges, and evaluate proposed solutions Technical Judgment: Ability to validate quotations, identify missing information, and explain technical assumptions clearly Language: English proficiency at B1–B2 level Communication: Ability to lead technical discussions with customers, manufacturing partners, and internal teams Mentoring: Ability to support engineers’ development through practical guidance and knowledge sharing Prioritization: Ability to remain effective under pressure and manage multiple requests and competing priorities What We Offer: Fully remote work at first, later in Sofia - hybrid (3 days from office) once the office is opened Flexible schedule: Plan your working day around collaboration with teams in the US Eastern Time Zone Technical ownership: Take the lead on complex manufacturing challenges and help shape technical decisions Leadership impact: Mentor engineers, share your expertise, and improve the way the team works International collaboration: Work with colleagues, customers, and manufacturing partners across markets Company-provided equipment: laptop Holiday calendar: EU or local holidays, depending on your location Holiday Calendar: EU or local holiday calendar #LI-Remote #Promoted Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please read our privacy policy here.

Location: Bulgaria Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. We are looking for a motivated and proactive Business Development Representative to join our Sales Team and support Xometry’s growth across international markets. In this role, you will develop new business opportunities, manage customer relationships, and build long-term partnerships with small and medium-sized businesses across industries such as mechanical engineering, robotics, infrastructure, furniture manufacturing, and more. This is an excellent opportunity for someone with strong communication skills, a commercial mindset, and the ambition to grow within a fast-paced international environment. How You’ll Contribute: Develop and expand the customer base through proactive outbound sales activities and inbound lead management Achieve established sales plans and individual KPIs Handle incoming customer requests promptly and professionally Maintain effective communication with customers through calls, emails, online meetings, and messaging platforms Maintain accurate and high-quality customer data in Salesforce Support customers with account usage, request submissions, and order placement Monitor and follow up on customer payments Maintain long-term relationships with existing customers while identifying upselling opportunities Identify and unlock new business opportunities through assigned and acquired customer accounts Represent Xometry professionally in communication with customers across various industries What You’ll Bring to Xometry: Experience: First experience in sales, business development, customer success, or account management Language Skills: Fluent French and English is mandatory Communication: Strong interpersonal and communication skills with the ability to build trust, negotiate, and achieve results Commercial Mindset: Ability to identify business opportunities, achieve sales targets, and contribute to a healthy sales pipeline Technical Mindset: Ability to quickly understand product specifics and communicate them effectively to customers Customer Focus: Strong social intelligence, empathy, and a customer-oriented communication style Personal Qualities: High level of responsibility, flexibility, determination, and motivation to grow International Experience: Experience living abroad is considered an advantage Location: Candidates must be located in Bulgaria The estimated base salary range for new hires into this role is [INSERT RANGE AND CURRENCY] annually + unlimited commission depending on factors such as job-related skills, relevant experience, and location. We also offer full-time remote work; a corporate laptop and corporate IP telephony; structured onboarding covering all tools, systems, and processes; an international and supportive team environment; career growth and development opportunities within a fast-growing global company; a flexible and dynamic work culture with fast decision-making; regular well-being initiatives and global charity projects; and team meetings and company events from time to time. #LI-Remote #Promoted Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please read our privacy policy here.

Location: Bulgaria Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. We are looking for a motivated and proactive Business Development Representative to join our Sales Team and support Xometry’s growth across international markets. In this role, you will develop new business opportunities, manage customer relationships, and build long-term partnerships with small and medium-sized businesses across industries such as mechanical engineering, robotics, infrastructure, furniture manufacturing, and more. This is an excellent opportunity for someone with strong communication skills, a commercial mindset, and the ambition to grow within a fast-paced international environment. How You’ll Contribute: Develop and expand the customer base through proactive outbound sales activities and inbound lead management Achieve established sales plans and individual KPIs Handle incoming customer requests promptly and professionally Maintain effective communication with customers through calls, emails, online meetings, and messaging platforms Maintain accurate and high-quality customer data in Salesforce Support customers with account usage, request submissions, and order placement Monitor and follow up on customer payments Maintain long-term relationships with existing customers while identifying upselling opportunities Identify and unlock new business opportunities through assigned and acquired customer accounts Represent Xometry professionally in communication with customers across various industries What You’ll Bring to Xometry: Experience: First experience in sales, business development, customer success, or account management Language Skills: Fluent Spanish and English is mandatory Communication: Strong interpersonal and communication skills with the ability to build trust, negotiate, and achieve results Commercial Mindset: Ability to identify business opportunities, achieve sales targets, and contribute to a healthy sales pipeline Technical Mindset: Ability to quickly understand product specifics and communicate them effectively to customers Customer Focus: Strong social intelligence, empathy, and a customer-oriented communication style Personal Qualities: High level of responsibility, flexibility, determination, and motivation to grow International Experience: Experience living abroad is considered an advantage Location: Candidates must be located in Bulgaria #LI-Remote #Promoted Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please read our privacy policy here.

Нам нужен специалист, который самостоятельно работает с рекламными кабинетами и web. аналитикой, умеет управлять рекламным бюджетом, находить точки роста, тестировать гипотезы и.

Location: Berlin, Germany About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Wolt is looking for a Senior Software Engineer (Front-end-leaning) to join our Operations Foundations team. The team sits within the DoorDash Client and AI Development group and is responsible for the foundation that hundreds of engineers across Wolt, DoorDash, and Deliveroo rely on to build internal operations tools. Our platform hosts 250+ micro-frontends (MFEs) used to operate every part of the business. Our team is focused on building a scalable, reliable, and high-quality internal tooling platform that supports Wolt, DoorDash, and Deliveroo’s operations and business. The team plays an important role in improving how engineers build, test, and ship software across the organization, with a strong emphasis on reusable libraries, micro-frontend architecture, and agentic development: building the platform where AI agents can take changes from task to merged PR safely and reliably without lowering the quality bar. Currently, we are focused on unifying our frontend platforms, evolving shared components and library development, improving developer productivity, and enabling teams to deliver more independently through better architecture and tooling. It’s an exciting time to join because the team has strong ownership and a broad technical impact. We’re looking for a Senior Software Engineer who can take ownership of complex technical initiatives across both frontend and sometimes backend and infra domains. In this role, you’ll work primarily with TypeScript, React, Node.js, CI/CD pipelines (GitHub Actions, Buildkite), and MFE architecture to build scalable, maintainable solutions that support multiple product teams and business areas. Success in this role means becoming a trusted technical owner who consistently delivers reliable solutions and helps the team execute more effectively. Six months into the role, we’d expect you to be independently leading technical initiatives and contributing meaningfully to architecture and delivery planning. This role offers the opportunity to solve challenging engineering problems with visible impact across the business. It’s especially exciting for someone who enjoys combining product engineering with platform thinking, improving developer workflows, and building systems that scale across teams and domains. What you’ll be doing Owning the Foundation: the runtime, build, deployment, and developer experience that 250+ MFEs and hundreds of engineers depend on every day. Evolving Our Micro-Frontend Architecture : improve composition, isolation, and shared dependency strategies so feature teams can move fast. Product and Planning: Independently drive projects from idea to production: breaking down ambiguous problems into clear technical plans, estimating delivery, identifying risks early, and delivering high-quality solutions in a timely manner. Supporting Engineering Excellence : Champion best practices, raise the bar for code quality, and turn lessons learned into platform improvements. Long-Term Thinking: Balance short-term feature unblockers with the long-term health, security, and maintainability of the platform. Agentic Development: Build the foundations that let AI agents work autonomously on our platform, including agent instructions, reusable skills, tool integrations, guardrails, and the automated checks that make agent-authored changes safe to ship. AI Fluency: Work agent-first in your own day-to-day: delegate implementation to agents, and focus your judgment on direction, architecture, and verifying outcomes. 📍This role can be based in our Berlin tech hub. Read more about our hybrid setup here . Feel free to check out the Wolt Tech Blog for more insight into our culture and technology. Our humble expectations Proven expertise in building production frontend applications using TypeScript and React. Solid backend knowledge, comfortable owning and operating Node.js services that support frontend infrastructure. Strong knowledge of frontend build tools, bundlers, and module systems, and the ability to evolve them as the platform grows. Track record of diagnosing and resolving complex performance, reliability, or DX issues in large frontend codebases. Experience driving technical initiatives across multiple engineering teams and stakeholders. Strong stakeholder management skills: aligning priorities, managing expectations, and communicating trade-offs clearly with partner teams and leadership. Strong communication skills and a collaborative, platform-mindset approach to working with feature teams. Strong documentation skills, including experience writing RFCs or ADRs. Nice to Haves Experience with micro-frontend architecture. Frontend platform engineering experience. Experience building shared component libraries used by many product teams. Hands-on experience with CI/CD pipelines, deployment processes, and cloud infrastructure for frontend workloads. Experience or interest in observability and reliability (SRE). Experience building tooling or workflows for autonomous AI coding agents (e.g., agent instructions, skills, MCP servers, or evaluating agent-generated code). What’s in it for you Impact: Build and shape the platform that thousands of people depend on. Scale: Work on real platform problems behind 250+ MFEs with hundreds of monthly contributors. Collaboration: Partner with talented engineers, designers, and operators across companies to make their daily work faster and better. Growth: Take on deep technical challenges across frontend architecture, agentic development, DX, and improving engineering efficiency. Culture: Be part of a diverse, open-minded team that values creativity, autonomy, and continuous learning. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

Location: Москва, удалённая работа или гибрид, RU; Россия О команде Юнит развивает инструменты оркестрации и исполнения пайплайнов, а также решения для контроля качества данных. Команда отвечает за 2 направления: платформу оркестрации и исполнения пайплайнов: ежедневный расчёт критичных витрин данных и датасетов, наблюдаемость, восстановление после сбоев, систему тестов витрин и инструменты контроля объектов в рантайме; инструменты Data Quality: data contracts, DQ incidents и инструмент пересчёта исторических данных. Команда покрывает витрины техническими чекерами и сопровождает работу с DQ-инцидентами. Тимлид команды работает с продуктовыми партнёрами: вместе с ними определяет приоритеты и ожидаемые результаты. В зоне ответственности роли — развитие людей, инженерные решения и выполнение согласованных планов. Основные партнёры команды — Business Data Engineers, инфраструктурные команды, BI-функция и аналитические команды. На старте важно принять управление и знания о критичных сервисах, сохранив непрерывность работы по обоим направлениям. Какие задачи вас ждут: управлять людьми и командами развивать инженеров: проводить 1:1, давать обратную связь, формировать индивидуальные планы развития, проводить Performance & Talent Review, работать с мотивацией и результативностью; определять необходимые компетенции команд, участвовать в найме и онбординге; делегировать технические направления опытным инженерам и развивать лидеров внутри команд; организовать передачу контекста от текущего тимлида, закрепить владение сервисами и снизить зависимость от отдельных носителей знаний. 2. управлять процессами и эксплуатацией обеспечивать прозрачность и предсказуемость разработки: планирование, code review, тестирование, безопасные релизы и мониторинг результата; организовывать дежурства и Incident & Problem Management: восстановление работы, разбор инцидентов, устранение первопричин и выполнение профилактических действий; управлять балансом между развитием продуктов, надёжностью, техническим долгом и оперативными запросами; делать загрузку команд, риски и последствия изменения приоритетов понятными для инженеров и стейкхолдеров. 3. управлять продуктом и целями совместно с продакт-менеджерами и пользователями формировать бэклоги и планы развития команды, связывать квартальные цели с конкретными инженерными изменениями; оценивать результат через готовность критичных данных, покрытие дата-контрактами и время разрешения DQ-инцидентов; разделять вклад команды и зависимости от инфраструктуры, источников и владельцев витрин; согласовывать планы и границы ответственности с BDE, BI и инфраструктурными командами, включая обработку инцидентов и передачу новых зон ответственности. 4. развивать техническое направление: прорабатывать архитектуру оркестрации, исполнения, репликации, контроля качества и пересчётов; принимать решения о развитии существующих сервисов; обеспечивать корректность зависимостей и повторных запусков, управляемое восстановление, наблюдаемость и безопасность изменений для критичных пайплайнов; сохранять техническую экспертизу на уровне сеньор-инженера — проводить design review и code review, участвовать в сложной диагностике и проверке технических гипотез, делегируя реализацию командам. Технологический контекст оркестрация и исполнение: собственная разработка компании на Go и Python; качество и пересчёты: собственная разработка компании на Go и Python; разработка: SQL, Go, Python, Git, CI/CD, автоматизированные тесты, мониторинг и алерты; хранение и обработка: DWH на Vertica и Trino с CEPH, PostgreSQL, Redis, MongoDB в сервисном контуре. Примеры будущих задач: выявить причины задержек на критическом пути регламента, сформировать план изменений в исполнении и автоматическом восстановлении, сократить среднедневное отставание готовности L1; спроектировать отделимые инстансы графов и регламентов: определить границы изоляции и безопасный план внедрения с проверкой зависимостей и восстановления; принять систему тестов витрин: закрепить владельцев, сопровождение и развитие проверок на входе, согласовать её связь с рантайм-контролем и DQ; вместе с BI-функцией определить критичные витрины L1 доменов без BDE, расширить покрытие дата-контрактами и закрепить маршрутизацию обнаруженных нарушений; связать обнаружение DQ-проблемы, диагностику, исправление и пересчёт данных в понятный процесс, который сокращает время разрешения DQ-инцидентов; ускорить процессы разработки и поддержки сервисов за счёт внедрения AI-элементов. Мы ждём, что вы: управляли инженерной командой сопоставимого масштаба — примерно 5–10 человек; отвечали за найм, развитие, обратную связь, результативность и поставку изменений; умеете вести несколько технических направлений, делегировать задачи опытным инженерам и строить процессы, которые не требуют постоянного ручного контроля руководителя; имеете опыт разработки и эксплуатации продакшен-сервисов или data-платформ; умеете организовать работу с инцидентами и довести устранение первопричин до результата; понимаете распределённые системы, DWH, ETL/ELT, графы зависимостей, оркестрацию, повторные запуски и пересчёты; различаете надёжность платформы, своевременность расчёта и качество данных, умеете выстраивать работу по каждому направлению; обладаете технической экспертизой на уровне сеньор-инженера, уверенно работаете с SQL и сервисным кодом; имеете опыт работы с Python или Go, CI/CD, тестированием и наблюдаемостью; умеете вместе с продакт-менеджером превращать проблемы пользователей в приоритетный бэклог и измеримые цели; умеете разрешать конфликты приоритетов и принимать решения при изменении вводных; умеете внедрять AI-элементы для повышения удобства и производительности сервисов. Будет здорово, если вы: управляли несколькими командами или стримами; развивали оркестраторы, Data Quality-инструменты, дата-контракты или системы безопасного пересчёта данных. Работа у нас — это: возможность развиваться в сильной команде лидеров и помогать расти другим; чёткая матрица компетенций с прозрачными ожиданиями на всех уровнях; инженерная свобода для реализации масштабных задач; расширенная забота о здоровье: ДМС, страхование жизни, онкострахование; сервис психологической поддержки, а также финансовые, юридические и ЗОЖ-консультации для вас и ваших близких; корпоративный спорт: групповые тренировки, велбиинг-приложение; спецпредложения от партнёров и скидки на сервисы Авито: бронирование жилья, услуги продвижения, ипотечное страхование; компенсация питания.

Location: Kazakhstan, Georgia, Serbia Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. In this role, you will provide technical leadership to the engineering and sourcing teams, ensuring accurate manufacturing cost assessments and high-quality quotations. You will act as the primary technical expert for complex parts and critical commercial opportunities, support customer and manufacturing partner discussions, and help engineers develop their technical expertise. This position combines strong mechanical and manufacturing engineering knowledge with sound technical judgment, leadership, and communication skills. How You’ll Contribute: Provide technical leadership and guidance to engineers involved in sourcing, cost estimation, and quoting Act as the primary technical expert for complex projects and critical commercial opportunities Review CAD models and technical drawings to assess manufacturing complexity, feasibility, and production requirements Guide the selection of manufacturing processes, materials, and post-processing methods Review and validate the technical content of quotations, including manufacturing assumptions, cost calculations, and specifications Lead technical discussions with customers and manufacturing partners to clarify requirements, resolve challenges, and align on feasible solutions Oversee the assignment of technical tags and ensure consistent categorization of parts by process, material, and complexity Support the team in prioritizing complex requests and resolving technical escalations Mentor junior engineers, share manufacturing knowledge, and provide constructive feedback on their assessments Improve technical review practices, quoting consistency, and collaboration between Engineering, Sourcing, and Sales What You’ll Bring to Xometry: Education: Higher technical education in Mechanical Engineering, Manufacturing Engineering, or a related field Manufacturing Experience: Proven experience in a manufacturing environment involving complex parts, components, or products Leadership Experience: Previous experience as a technical lead, lead engineer, or senior engineer providing guidance to others Technical Expertise: Strong knowledge of machining and fabrication processes, including CNC turning and milling, sheet metal processing, cutting, and welding Cost Estimation: Experience assessing manufacturing costs, including materials, machining time, tooling, and post-processing Drawing & CAD Interpretation: Ability to review 3D CAD models and 2D technical drawings, identify manufacturing challenges, and evaluate proposed solutions Technical Judgment: Ability to validate quotations, identify missing information, and explain technical assumptions clearly Language: English proficiency at B1–B2 level Communication: Ability to lead technical discussions with customers, manufacturing partners, and internal teams Mentoring: Ability to support engineers’ development through practical guidance and knowledge sharing Prioritization: Ability to remain effective under pressure and manage multiple requests and competing priorities What We Offer: Fully remote work: Work from your home office without a daily commute Flexible schedule: Plan your working day around collaboration with teams in the US Eastern Time Zone Technical ownership: Take the lead on complex manufacturing challenges and help shape technical decisions Leadership impact: Mentor engineers, share your expertise, and improve the way the team works International collaboration: Work with colleagues, customers, and manufacturing partners across markets Company-provided equipment: laptop Holiday calendar: EU or local holidays, depending on your location Holiday Calendar: EU or local holiday calendar #LI-Remote #Promoted Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please read our privacy policy here.

Location: Anywhere in Belgium HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐️ THE INSURANCE TEAM ⭐️ Being part of Alan's insurance community is a great opportunity to have a significant impact on people's health and wellbeing in our multiple countries of operation. - We are at the heart of Alan's mission, bringing to the team our technical leadership and expertise on healthcare and death & disability insurance. - We work hand in hand with our data scientists, designers, engineers and product managers to build the most differentiating products and provide a delightful experience at a fair price. - We build and manage offers for large companies and public institutions with our sales and account management teams. - We make sure our portfolio is closely monitored and risks are effectively managed. - We also manage our capital, steer our reinsurance strategy and maintain a trusting relationship with our insurance regulators. ⭐️ THE INSURANCE EXPERT ROLE IN BELGIUM ⭐️ The role of an Insurance Expert at Alan is to: - Design and price insurance offers, - Monitor the business and the risks, - Help the rest of the team understand the subtleties of healthcare and insurance. Being an Insurance Expert at Alan in Belgium means: - Being part of a talented team working to deliver the best experience to our members. - Recent missions include: - Build winning products and pricing strategies to unlock new segments - Bring insurance expertise to help us sign the largest customers in Belgium - Enter new segments like public sector to unlock new growth in Belgium - Enhance our portfolio monitoring as it grows in scale and complexity - Strengthen our relationship with regulatory bodies and improve our compliance - Work with engineers to build tools to create tailored insurance offers at scale - Being part of an insurance community at the global level, with an impact on our organisation, hiring and training across multiple countries. ⭐️ IS IT YOU WE'RE LOOKING FOR? ⭐️ You may be a great fit for the role if: - You have 5+ years of experience in the insurance sector, with meaningful exposure to health insurance products (hospitalisation, group insurance, disability or dental) - You are fluent in English and Dutch (French is a plus) - You combine a scientific background (actuarial sciences, statistics, mathematics or data science) with practical experience in insurance (product, pricing, regulatory or analytics) - You have strong analytical and strategic thinking skills, with the ability to translate complex data, business and legal questions into actionable outputs - You have a builder mindset: you continuously identify opportunities to improve and scale processes and systems - You are willing to deeply change the insurance and healthcare industry and challenge the status quo - You communicate in a clear, structured and to-the-point way (written and spoken) For this role, we are looking to hire within the C1-E level range. 🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info. YOU WANT TO KNOW MORE ABOUT ALAN? - 🙌 Perks & Benefits https://alan.com/en/careers/a/salary-equity: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. - 🤘 A strong culture https://alan.com/en/about/a/leadership-principles: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work

Location: Anywhere in Belgium HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐️ THE INSURANCE TEAM ⭐️ Being part of Alan's insurance community is a great opportunity to have a significant impact on people's health and wellbeing in our multiple countries of operation. - We are at the heart of Alan's mission, bringing to the team our technical leadership and expertise on healthcare and death & disability insurance. - We work hand in hand with our data scientists, designers, engineers and product managers to build the most differentiating products and provide a delightful experience at a fair price. - We build and manage offers for large companies and public institutions with our sales and account management teams. - We make sure our portfolio is closely monitored and risks are effectively managed. - We also manage our capital, steer our reinsurance strategy and maintain a trusting relationship with our insurance regulators. ⭐️ THE INSURANCE EXPERT ROLE IN BELGIUM ⭐️ Being an Insurance Expert at Alan in Belgium means being part of a small and talented team currently working on delivering the best experience to our members. The role of an Insurance Expert at Alan is to: - Design and and price insurance offers, - Monitor the business and the risks, - Help the rest of the team understand the subtleties of healthcare and insurance. Recent missions include: - Contribute to new product design and pricing strategies. - Support Sales with insurance expertise to help sign large customers in Belgium. - Monitor the portfolio and improve the depth and accuracy of reporting. - Document and structure insurance knowledge to up-level the Belgium team. - Join the insurance on-call rotation to support internal teams with day-to-day questions. - Work with Engineering on tools that create tailored insurance offers at scale. - Being part of an insurance community at the global level, with an impact on our organisation, hiring and training across multiple countries. ⭐️ IS IT YOU WE'RE LOOKING FOR? ⭐️ You may be a great fit for the role if: - You combine a scientific background (actuarial sciences, statistics, mathematics or data science) with a first experience or strong interest in insurance (product, pricing, regulatory or analytics) - You have strong analytical and strategic thinking skills, with the ability to translate complex data, business and legal questions into actionable outputs - You have a builder mindset: you continuously identify opportunities to improve and scale processes and systems - You are willing to deeply change the insurance and healthcare industry and challenge the status quo - You communicate in a clear, structured and to-the-point way in English (written and spoken) For this role, we are looking to hire within the B1-C0 level range. 🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info. YOU WANT TO KNOW MORE ABOUT ALAN? - 🙌 Perks & Benefits https://alan.com/en/careers/a/salary-equity: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. - 🤘 A strong culture https://alan.com/en/about/a/leadership-principles: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work

Описание вакансии Зона ответственности: Выполнение роли руководителя веб-аналитики в команде цифровых продуктов В2С, в частности e-commerce платформы ​ Выстраивание сквозной аналитики с данными e-commerce платформы, CRM и другими источниками. Настройка инструментов аналитики (Яндекс.Метрика, DataGo).

Location: Lviv Workplace: onsite Ajax Systems — міжнародна технологічна компанія і найбільший у Європі виробник охоронних систем. System підрозділ розвиває програмну екосистему Ajax — OS Malevich, Video Management System, cloud і клієнтські застосунки. Команда забезпечує стабільну роботу всіх компонентів системи як єдиної цифрової платформи. VMS - платформа, яка є фундаментом для всієї екосистеми відеопристроїв Ajax, створюючи інфраструктуру для передачі, зберігання та обробки відео. Зараз ми шукаємо QA Team Lead, який поєднуватиме розвиток QA-команди та процесів із глибоким технічним зануренням у продукт. Лідера, який організує роботу команди і особисто братиме участь у дослідженні складних проблем, шукаючи їх першопричини. Вашими задачами буде: Робота з командою та менторство Організовувати роботу QA-команди, планувати задачі, визначати пріоритети та контролювати їх виконання. Менторити QA-інженерів, проводити оцінку роботи команди та формувати плани розвитку. Взаємодіяти з розробниками, PM та суміжними командами. QA-процеси та якість Налагоджувати та оптимізувати QA-процеси під високий темп релізів. Впроваджувати метрики якості та використовувати їх для прийняття рішень. Підвищувати якість тестування та допомагати команді знаходити системні проблеми в процесах і продукті. Технічне занурення Працювати з продуктом, який поєднує hardware, firmware, backend/cloud та клієнтські застосунки. У технічному стеку: Linux, мережеві технології та протоколи (TCP/IP, UDP , HTTP/HTTPS), відеострімінг ( RTSP , WebRTC, ONVIF ), логи та системи моніторингу (uart, journalctl, Kibana, Grafana), Python/Bash для скриптів і автоматизації. Досліджувати та локалізувати складні проблеми, аналізуючи логи, мережеву взаємодію та поведінку системи за допомогою Linux CLI та утиліт діагностики. Проводити технічний аналіз проблем, шукати їх першопричини (Root Cause Analysis) на межі заліза, прошивки та хмари, а також взаємодіяти з розробниками для їх вирішення. Досліджувати реальні кейси використання продукту та звернення користувачів для покращення якості. Робота з автоматизацією Взаємодіяти із SDET -інженерами для розвитку автоматизованого покриття. Використовувати скрипти та інструменти автоматизації для тестування, діагностики та дослідження проблем. Наш ідеальний кандидат має: 2+ роки досвіду на позиції QA Team/Tech Lead або на рівні Senior QA Engineer з досвідом керування командою, менторингу та розподілу завдань. Сильний QA-фундамент та практичний досвід тестування складних продуктів. Глибоке технічне розуміння принципів роботи складних систем та здатність самостійно досліджувати їх компоненти. Практичний досвід аналізу логів, взаємодії компонентів і пошуку першопричин технічних проблем. Здатність швидко розібратися в новому продукті та зрозуміти, як він побудований. Вміння організовувати роботу команди, тримати дедлайни та приймати рішення. Сильні комунікаційні навички, сміливість говорити про проблеми вголос та взаємодіяти із суміжними командами. Буде перевагою: Досвід роботи з Embedded / Firmware / Hardware-продуктами. Досвід роботи зі складними системами та інтеграціями. Базове розуміння мережевих технологій та відеострімінгу. Навички автоматизації або написання скриптів на Python/Bash. Досвід тестування відеопродуктів. Ми пропонуємо: можливість пропонувати та реалізовувати власні ідеї, які впливають на продукт та його масове виробництво; місце у стрімко зростаючій компанії з вмотивованою професійною командою; конкурентну заробітну плату; медичне страхування; корпоративні заняття з англійської мови; можливість взяти участь у внутрішньому проєкті бета-тестування систем безпеки Ajax; знижки на продукти компанії та партнерів. Ajax Systems — це українська історія успіху, яка виросла в глобальний продукт. Пристроям Ajax довіряють уже понад 4,5 мільйони кінцевих користувачів і 330 тисяч PRO-користувачів у більш ніж 180 країнах. Компанія пропонує комплексні рішення для захисту житлових і комерційних об'єктів різного масштабу. Нині портфоліо Ajax налічує 280 пристроїв для захисту від вторгнення, відеоспостереження, пожежної безпеки та комфорту й автоматизації.

About Airship: Airship is a technology company providing a platform for managing omnichannel customer experience, trusted by leading brands like Alaska Airlines, BBC, and The Home Depot. Their platform enables seamless, unified customer experiences across multiple channels including apps, websites, email, SMS, and wallets, using a no-code, AI-powered system designed for non-technical teams. About the Role: As a Backend Java Engineer, you will design, develop, and support distributed systems that combine scale with high reliability. You will work on low-latency services processing continuous event streams and supporting analytical workloads across terabytes of data. The backend infrastructure runs on Google Cloud Platform, using Java-based microservices and SQL and NoSQL databases. You will join a core engineering team shaping Airship’s technical foundations and engineering practices. Tasks: — Design data schemas and take ownership of data semantics — Maintain, improve, and scale Java APIs and distributed services — Investigate performance issues using server metrics, application data, and system behavior — Improve reliability, testability, and maintainability of backend systems — Partner with product and engineering teams on technical design and implementation — Help define technical standards across teams — Lead and own large-scale releases and technical projects — Use AI as a technical assistant to draft development plans and investigate problems or bugs — Critically assess AI-generated suggestions for accuracy, security, and suitability Requirements: — At least three years of experience designing, operating, and maintaining distributed systems — Professional fluency in spoken and written French (required) — Strong Java development skills — Experience with unit testing, code reviews, documentation, and Git-based version control — Experience leading significant releases or technical projects — Familiarity with continuous integration and continuous delivery practices — Strong written and verbal communication skills — Collaborative and pragmatic approach to software development — Commitment to building reliable, maintainable, and testable systems Preferred: — Experience troubleshooting and improving JVM performance — Experience with Google Cloud Platform — Knowledge of distributed NoSQL databases or key-value stores — Strong Linux administration fundamentals Work Location & Travel Requirements: — Remote work allowed, specifically candidates must live in France or the United Kingdom and have the existing right to work there — Up to 10% travel may be required based on business needs or manager requests Compensation: — Starting pay varies based on skills, experience, market demands, and location — All offers include stock options Benefits & Perks: — Medical insurance options for employees and dependents — Flexible time off, paid holidays, parental leave, and volunteer time off — Employer-subsidized mental health and wellness programs — Digital-first work environment with monthly stipend for remote work — Mentorship and growth opportunities AI in Recruiting: — AI tools are used as decision-support only — Human review of AI-generated recommendations is conducted — No applicant is rejected solely based on AI output — Candidates may request human review or opt out of AI evaluation Hiring Commitment: — Airship is committed to diversity and equal employment opportunities — Employment decisions are made irrespective of protected characteristics — Fair Chance laws compliance for applicants with criminal histories Candidates affirm the truthfulness of their application and understand that false information may lead to dismissal.

Location: Remote Workplace: Remote About Eneba At Eneba, we’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports close to 20m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers. ABOUT YOUR TEAM Our Customer Support operation is scaling and becoming more automated. As our first dedicated Customer Support Data Analytics Engineer, you’ll sit in Operations and work hand in hand with the Customer Support team, the Head of Operations, Product, Engineering, Payments and Risk. You’ll explain why customers contact us, measure what self-service and automation actually resolve, and help the team decide what to fix first based on evidence. You’ll work with Databricks (SQL), Kustomer, QuickSight, Mixpanel, Jira and Slack, on top of an internal data layer with Claude integrated. Current focus: AI and automation in support, and building and optimising our support metric stack. RESPONSIBILITIES - Reusable data models: Build and maintain dbt models on Databricks across bronze, silver and gold layers, with tests, column documentation and incremental logic, so the next person can build on them. - Data mapping and feasibility: Know what data we have, what is missing and how it connects. Join sources that were never designed to be joined, audit contact tagging so reporting stays reliable, and judge early whether a requested metric is buildable. If it isn’t, say exactly which data is missing and what it would take to get it. - Metric design: Turn vague requests from the Customer Support team into exact metric definitions, such as repeat contact, automated deflection rate and cost per contact, and prove each one against raw data before it ships. - Dashboards and reporting: Build dashboards end to end in QuickSight and Omni (datasets, calculated fields, filters). Deliver weekly support performance packs with actionable insights and thresholds for ops managers and leadership. - Daily operations pulse: Monitor volumes, backlog, SLAs and CSAT to flag spikes early. Investigate “this number looks wrong” cases by tracing a visual back through the model to the source table. - Contact-driver and feedback analysis: Identify why customers contact us by product, spot growing issues, and analyse QA and customer feedback to surface coaching themes and process gaps. - Automation and self-service: Measure how well AI, bots and help content resolve issues, including repeat contacts and CSAT. - Root-cause partnership: Partner with Product, Payments and Risk to quantify the impact of issues and track fixes. - Planning input: Help forecast contact volume and capacity needs. REQUIREMENTS - 3+ years of experience as a Data Analytics Engineer in Customer Support, contact-centre or CX environments. - Strong SQL, dbt and hands-on experience with BI and reporting tools (we use QuickSight; Power BI, Looker or similar is fine). - Solid knowledge of customer support metrics and contact-driver analysis: CSAT, FCR, handling time, repeat contact, deflection. - Ability to turn insights into operational changes with non-technical stakeholders. - Curiosity about why customers get in touch and what would stop the issue from happening again. You care more about changing outcomes than producing dashboards. - Good written and spoken English (proficiency preferred). NICE TO HAVE - Python or text analytics on ticket data. - Experience with a support CRM’s data - Forecasting experience. - Experience evaluating chatbots or AI agents. - Background in digital goods or gaming. What it’s like to work at Eneba   *Opportunity to join our Employee Stock Options program. *Opportunity to help scale a unique product. *Various bonus systems: performance-based, referral, additional paid leave, personal learning budget. *Paid volunteering opportunities. *Work location of your choice: office, remote, opportunity to work and travel. *Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.   *Please attach CV's in English. *To find out about how we handle your personal data, make sure to check out our Candidate Privacy Notice https://www.eneba.com/candidate-privacy-notice #LI-DNP

- Опыт в роли Billing / Payment Analyst, Payment Manager или Anti-Fraud от 1.5 лет.