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Location: New York, NY Workplace: Remote 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As a Enterprise Account Executive, you will own a focused territory of strategic target accounts and existing customers with 2,501+ employees, with an emphasis on Fortune 100 and Global 2000 organizations. Your mandate is to create new executive relationships, build qualified pipeline, win complex multi-million-dollar platform opportunities, and expand 1Password’s strategic footprint across an existing book of business. This is not a transactional or single-product sales role. You will lead an enterprise-wide security conversation, starting with a customer’s most urgent problem and building the strategic case for Unified Access across humans, AI agents, and machines. You will engage and multi-thread with CISOs, CIOs, IT and security leaders, IAM teams, DevOps and platform teams, engineering leaders, security architects, finance, procurement, and other executive stakeholders. The Enterprise Account Executive role also requires experience selling to financial-services organizations headquartered in or operating from New York City. You will bring an active network, sector fluency, and a demonstrated understanding of how to navigate and win within complex financial institutions. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. Expectations of this role This is a field-based sales role. That means you are expected to be regularly engaged in customer-facing activities, including in-person meetings, events, and other travel as required to effectively support your territory. Territory locations that are preferable for this role are: Candidates must be based in the New York metro area , Philadelphia, Pittsburgh, Boston or Washington DC area and should expect regular in-person customer meetings, industry events, and travel throughout the territory, including travel to New York City as required. Your primary work location will be your home office, but your role requires a lot of mobility and flexibility. Travel within your assigned territory, and occasionally outside of it, will be a part of your job, and you are responsible for managing your schedule in a way that works for the company and you. Note: All go-to market roles will have an in-person onboarding in Toronto. What we're looking for: - 10+ years of successful enterprise cybersecurity sales experience, including substantial experience selling to Fortune 100 or Global 2000 organizations. - A consistent record of exceeding $2M+ annual quotas, including experience carrying quotas in the $2M–$5M+ range and closing complex, multi-million-dollar opportunities. - Multiple years of elite sales performance and company recognition, such as President’s Club or equivalent top-performer awards. - Demonstrated success selling enterprise platforms and multi-product transformations, not only transactional or stand-alone point products. - Experience selling Privileged Access Management (PAM) solutions, with a strong understanding of identity security, AI and Machine identity risks, Zero Trust, cloud security, developer security, or adjacent cybersecurity platforms. - Established, credible relationships with enterprise CISOs, CIOs, senior security and IT leaders, IAM leaders, and identity/security architects within the territory or relevant named-account segment. - Proven ability to engage IAM, IT security, DevOps, platform engineering, and engineering leaders and connect their technical priorities to an executive business case. - A record of winning net-new strategic logos and expanding existing accounts through cross-sell, upsell, and multi-year platform agreements. - Strong executive presence and the ability to communicate credibly with C-suite leaders and deeply technical audiences. - Rigorous account planning, pipeline creation, opportunity management, forecasting, and negotiation skills. NEW YORK FINANCIAL-SERVICES EXPERTISE - Significant experience selling complex cybersecurity platforms to major banks, capital-markets firms, insurers, asset managers, fintech companies, or other financial institutions headquartered in or operating from New York City. - An active, credible network of CISO, CIO, CTO, security, identity, infrastructure, cloud, engineering, architecture, risk, and procurement leaders within New York financial-services accounts, relationships you can confidently activate to open strategic conversations. - Deep familiarity with financial-services buying cycles, including security and architecture review, third-party risk management, regulatory and compliance requirements, procurement, legal review, testing, implementation planning, and executive approval. - Working knowledge of the technology stacks and infrastructure common to large financial institutions, including hybrid and multi-cloud environments, identity and privileged-access systems, endpoint controls, developer platforms, legacy infrastructure, and highly regulated production environments. - A demonstrated record of mapping complex stakeholder groups, building internal consensus, navigating incumbents and competitive dynamics, and winning large, multi-year cybersecurity agreements within New York financial-services accounts. What you can expect: OWN AND GROW A STRATEGIC ENTERPRISE TERRITORY - Develop and execute sophisticated account and territory plans for a focused portfolio of high-value prospects and customers. - Create new executive relationships while using your established network among CISOs, CIOs, identity leaders, security architects, and other senior technology buyers to accelerate access and credibility. - Identify whitespace, competitive displacement opportunities, and compelling events across identity security, AI adoption, privileged access, SaaS governance, developer workflows, and device security. - Build and maintain the pipeline coverage, account engagement, and deal velocity required to consistently achieve or exceed a significant annual quota. SELL THE FULL PLATFORM STORY - Elevate conversations from an individual point-product need to a strategic Unified Access vision spanning people, AI agents, and machines. - Connect 1Password’s capabilities to measurable outcomes, including reducing credential and access risk, eliminating standing privilege, governing SaaS and shadow AI, protecting developer and machine workflows, strengthening device trust, and improving auditability. - Land with the customer’s most urgent use case, then build an executive-backed roadmap for adoption and expansion across Enterprise Password Manager, SaaS Manager, Credential Broker, Device Trust, and Privileged Access. - Translate complex identity, access, cloud, endpoint, developer, and AI-security concepts into clear business value for executive and deeply technical audiences. LEAD COMPLEX, MULTI-STAKEHOLDER SALES CYCLES - Orchestrate 6–12+ month enterprise sales cycles involving security, IAM, IT, DevOps, platform engineering, application engineering, finance, legal, procurement, and executive sponsors. - Build consensus across large buying groups and establish clear business, technical, economic, and decision criteria. - Lead executive presentations, discovery sessions, workshops, business-value assessments, commercial negotiations, and close plans. - Create and maintain mutual action plans and apply MEDDPPICC or a comparable enterprise qualification methodology with discipline. - Structure and negotiate complex, multi-year, multi-product agreements with material ARR and platform expansion potential. EXPAND STRATEGIC CUSTOMER RELATIONSHIPS - Build broad, durable relationships throughout customer organizations rather than relying on a single champion. - Uncover business and security priorities beyond the initial use case and turn them into platform expansion opportunities. - Partner with Customer Success, Solutions Engineering, product specialists, and services teams to create adoption and expansion plans tied to measurable outcomes. OPERATE AS ONE TEAM - Collaborate closely with BDR, Solutions Engineering, Channels, Alliances, Customer Success, Onboarding, Product, Marketing, Legal, and Deal Desk. - Co-sell with strategic partners, cloud alliances, channel teams, and systems integrators where they can expand reach or accelerate a decision. - Represent 1Password at executive briefings, customer meetings, trade shows, and industry events. - Maintain accurate opportunity data, next steps, forecasts, and account plans in Salesforce. - Use AI and modern selling tools thoughtfully to improve research, preparation, coaching, and execution while creating more time for customer engagement. Bonus points for: - Experience competing and winning against major enterprise identity and cybersecurity platform providers. - Deep knowledge of identity and access management, privileged access management, credential security, machine identities, agentic AI security, SaaS governance, device trust, or secrets management. - Proficiency with MEDDPPICC, Salesforce, Slack, Zoom, LinkedIn Sales Navigator, Outreach, and AI-enabled sales tools. - Experience developing opportunities through channel partners, cloud alliances, systems integrators, or technology partners. How you work: - You create a compelling platform narrative while keeping the customer’s priorities, maturity, and path to value at the center. - You combine strategic thinking with operating rigor; your account plans, pipeline, forecasts, and close plans are current, specific, and dependable. - You are resilient, accountable, collaborative, and motivated by ambitious targets and complex opportunities. - You are coachable, apply feedback quickly, and continuously improve your craft. - You thrive in a remote, field-based environment and prioritize meaningful in-person customer engagement. - You lead with curiosity and strong discovery, uncovering the broader security and business problem rather than stopping at the initial product request. USA-based roles only: The annual base salary for this role is between $149,000 USD and $216,000 USD, and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Location: United States Workplace: Remote At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 We're hiring a Senior Technical Account Manager (TAM) who has already done this job at a SaaS company: someone who has led implementations, owned enterprise accounts and knows what it takes to drive adoption in complex organizations. You'll be a strategic partner and trusted advisor to our customers, combining strong relationship management with deep knowledge of ClickUp's platform. This role sits where customer success, solution strategy and technical enablement meet, and it drives long-term growth, adoption and measurable business outcomes.   TAMs own the full post-sales customer lifecycle. That starts with implementation and onboarding and continues through ongoing managed services, strategic expansion and renewal outcomes across your book of business. This role requires an AI-native professional who doesn't just use AI tools but designs, builds and scales AI-powered workflows and agents, and brings that hands-on expertise to customers.   TAMs lead with a customer-first mindset. You'll build success plans, guide onboarding and adoption and make sure stakeholders keep seeing value throughout their lifecycle. You'll support technical initiatives like process optimization, workflow design and AI enablement, and you'll also own the overall health, engagement and strategic direction of your accounts. You'll work cross-functionally with Sales, Product and Support so each customer's success story is long-term, scalable and impactful.   Technical Account Managers (TAMs) deliver measurable value and meaningful business outcomes across their customer portfolio by focusing on: - Customer Enablement & Onboarding: Guiding new teams through implementation, onboarding and training for a smooth start and a strong foundation. - Account Health & Engagement: Proactively managing user adoption, stakeholder alignment and account health to support retention and growth. - Process Optimization & Solution Design: Working with customers to identify critical business processes, map them to scalable solutions and keep improving efficiency through ongoing refinement and performance insights. - Innovation Adoption & Workflow Automation: Helping customers use emerging features and technologies, including AI and automation, to boost productivity, streamline operations and deliver real-world impact. CORE RESPONSIBILITIES TAMs are the strategic and technical owner of the customer relationship. They make sure every customer gets measurable results from ClickUp's product and AI feature set.   New Customer Onboarding - Lead end-to-end onboarding and implementation of ClickUp, from discovery and solution design through training and go-live support. - Translate functional and technical requirements into scalable ClickUp solutions, including workflows, templates, hierarchies and automations. - Guide customers through foundational setup, integrations and enablement while promoting best practices, system governance and change management.   Account Health Management - Monitor seat utilization, adoption trends and Champion/Stakeholder engagement. - Build and run adoption plans and account reviews to maintain or improve health. - Spot risks early and build recovery plans with the account team. - Deliver ongoing change management and enablement so customers keep maturing on the platform.   Workflow Mapping (IER Framework) - Run Intake → Execution → Reporting (IER) cycles for key workflows. - Lead discovery sessions that map current-state and future-state processes. - Recommend optimizations and create workflow templates that scale across teams.   AI Enablement & Agent Deployment - Drive adoption of ClickUp AI and build custom workflow Agents tied to customer use cases. - Partner with customers to define and deliver new AI automations aligned to their business KPIs. - Provide technical training and consultation on AI and automation best practices, including prompt design, agent architecture and scaling use cases across teams. - Track and report AI usage and credit consumption against plan.   Customer Success & Expansion - Serve as the technical partner to assigned accounts and connect adoption to business value. - Drive value across the full post-implementation lifecycle by providing continued and managed services as customers expand their use of ClickUp. - Generate qualified leads through data-driven insights and AI usage analysis. - Drive cross-functional alignment to position renewals, expansions and AI upsells.   Cross-Functional Collaboration - Act as the voice of the customer by turning business objectives and pain points into actionable insights for Product, Engineering and Support. - Partner with account teams to keep delivery and success aligned. QUALIFICATIONS Required - 5+ years in a customer-facing SaaS role (Technical Account Manager, Customer Success Manager, Implementation Manager, Solutions Consultant, Professional Services Consultant or similar) - 2+ years of hands-on experience with ClickUp, Asana, Monday.com http://Monday.com, Smartsheet, Wrike, Jira or a comparable work management/project management platform - Direct experience leading enterprise SaaS implementations or onboarding programs end-to-end, and/or a proven track record managing a book of business ($2M+ ARR) with measurable retention and expansion outcomes - Demonstrated experience building and deploying AI-powered workflows, agents or automations in a business context - Strong project and program management skills, including complex, multi-stakeholder engagements   Preferred - Background in professional services, implementation management or consulting at a SaaS company - Hands-on experience with agentic tools and frameworks such as Claude, n8n, Make, Zapier or LangChain - Technical aptitude with integrations, APIs, automation logic and data modeling - Experience positioning or selling services alongside renewals and expansions CORE SKILLS & COMPETENCIES - Technical Acumen: Deep understanding of work management platform capabilities, automation logic, integrations and AI Agent functionality. Able to turn business needs into technical solutions. - AI-Native: Demonstrated experience designing and scaling AI-powered workflows, agents and automations, not just using AI tools. Skilled at identifying and scoping AI use cases and consumption plans. - Consultative Discovery: Excellent at workflow analysis, process design and finding friction points. Uses structured discovery to map customer needs into scalable solutions. - Project & Program Management: Manages complex customer programs with multiple stakeholders, deadlines and outcomes. Skilled at running structured account plans. - Data & Reporting: Comfortable using dashboards and metrics to communicate health, adoption and ROI. Reads usage data to drive recommendations. - Customer Engagement: Executive presence and strong communication skills. Builds trust with both executive (ATL) and day-to-day (BTL) stakeholders through credibility and clarity. - Account Ownership: Fully accountable for an assigned book of business. Proactive, organized and driven to hit measurable outcomes. - Collaboration & Influence: Works cross-functionally with the account team, Product and Sales to align on outcomes. Influences without authority through insight and results. WHAT SETS YOU APART - You've worked at, implemented or sold against project management or work management platforms. - You've run enterprise implementations and know change management firsthand. - You think in workflows and systems, not just relationships. - You've built something with AI that a team actually runs on, and you can walk us through how it works. - You've carried a renewal or expansion number and know how to tie technical value to commercial outcomes. #LI-SM1 #LI-remote Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. https://clickup.com/careers-terms/candidate-privacy-notice If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

RESPONSIBILITIES: As a SpaceX recruiter, you will run a full desk with a variety of duties and responsibilities focused on the sourcing, screening, interviewing, and onboarding of top talent candidates to fill mission critical positions.

Location: Remote GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior CX Platform Engineer, you'll help GitLab's Customer Experience (CX) teams hand real work to artificial intelligence (AI). You'll use Claude Code and GitLab Duo Agent Platform as your default development tools, designing agentic workflows and Model Context Protocol (MCP) servers with production testing, security, and shared ownership. This is a software engineering role, not ticket-taking internal IT, AI evangelism disconnected from shipped code, or customer-billable Professional Services delivery. What you'll do Use Claude Code, GitLab Duo, and other coding agents as your primary development environment for planning, implementation, refactoring, testing, reviews, and documentation. Run multiple agents in parallel on well-scoped tasks, critically review their output, and own every line that reaches production. Build and maintain the team's agent harness, including shared AGENTS.md conventions, skills, slash commands, hooks, subagent definitions, and continuous integration checks. Measure and share what works, publish reusable patterns, and retire those that don't. Ship agents and multi-step workflows for account research, success planning, scoping, status reporting, and customer onboarding. Package them as skills and plugins for non-engineers using Claude, Claude in Slack, and GitLab Duo Agent Platform. Build MCP servers and connectors for governed access to GitLab, Salesforce, Gainsight, Kantata, Thought Industries, Gong, Snowflake, and other enterprise systems. Add evaluations, tracing, and human-in-the-loop checkpoints to keep internal and customer-facing agents measurable, auditable, and safe with customer data. Evolve the CX Application Platform's gateway, Amazon Web Services (AWS) infrastructure, including Elastic Container Service (ECS), Relational Database Service (RDS), and Lambda, Terraform configuration, application scaffold, and deployment path. Own applications such as PS Compass, Congregate, and GitLab University and its integrations, documenting build-versus-buy and consolidate-or-sunset decisions. Ship production-quality Python and TypeScript through GitLab continuous integration and continuous delivery (CI/CD), with tests, observability, security review, and runbooks. Design every application for handoff, with documentation, monitoring, and shared ownership. Prototype with Customer Success, Digital Success, Professional Services, Education Services, and Training in days, not quarters. Help CX team members bring their own applications to production, and turn field learning into reusable reference implementations, development paths, and enablement. Contribute upstream to GitLab and share product feedback with Product and Engineering. Mentor engineers and non-engineers on agentic development and raise the team's code review bar. What you'll bring Experience building and operating production software, owning multi-quarter work from ambiguity to production, choosing reusable platform solutions over one-off customization where appropriate, and designing for handoff. Daily, hands-on use of coding agents such as Claude Code, Cursor, Codex, GitLab Duo, or similar on production work. You can show how they've changed what you ship and how you maintain quality. Experience building with large language models (LLMs) beyond chat, including tool use, MCP servers, agent loops, context and retrieval design, prompt and workflow design, and evaluations. Strong Python skills with FastAPI or Flask and TypeScript skills with Vue or React, including application programming interface (API) design, authentication, authorization, and secure handling of customer and business data. Hands-on experience with AWS ECS, RDS, and Lambda, Terraform, Docker, and applications running behind single sign-on (SSO), such as Okta. Experience integrating enterprise systems through Representational State Transfer (REST) and GraphQL APIs, and fluency with Git, merge requests, and CI/CD. Experience translating non-engineering stakeholders' workflows into technical plans and writing clear asynchronous design documents, decision records, and enablement materials. You align with GitLab's values and are willing to use GitLab for your own work. Optional experience includes agent harness customization; the GitLab Development Kit, Duo Agent Platform custom agents and flows, or AI Catalog publishing; enterprise agent governance and data controls; customer success, professional services, or learning platforms such as Salesforce, Gainsight, Kantata, or Thought Industries; professional services economics and customer success metrics; Snowflake or similar warehouses; and technical writing, talks, or open source contributions on agentic development. We welcome interest from candidates with varying levels of experience; you don't need to meet every nice-to-have to apply. About the team CX Platform Engineering builds and runs CX Applications for Customer Success, Digital Success, Professional Services, Education Services, and Training. We own the CX Application Platform's gateway and infrastructure alongside our application portfolio: GitLab University, the Foundational Onboarding Agent in GitLab Duo Agent Platform, Congregate, PS Compass, and Customer Wins. We build the first version with the people doing the work, turn what we learn into a reusable pattern, then hand it off so it runs without us. We reward leverage, not heroics, and don't leave tools dependent on one person. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $139,200 — $235,200 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Limassol, Cyprus Workplace: on-site Mayflower is a technology company that alters the entertainment industry to a new level of perception and engagement. How do we do it? With the power of cutting-edge technologies. Our global IT products are made by an in-house team of passionate techies. They love working hard to deliver the best user experience. Improving features until they perform excellently is in our DNA. We profit from our work, but money doesn’t directly dictate our development. We’re up for experiments — that’s how we stay the industry pioneers. We are proud of our core and supporting products like our own payment system, AR/VR, Machine Learning, Computer Vision expertise, and more. We are looking for a Payments and Fraud Analyst . Job Responsibilities Monitor our automated fraud system and review suspicious users. Chargeback handling, review, and representation. Customer support for payments and fraud related issues. General assistance to the Finance and Risk Department. Rotating 24/7 Shifts. You will thrive here if you have… Minimum 1 year of experience in Online Customer Support, Banking, Financial Services, or Online Payments is preferred. Minimum 2 years of experience in a fraud-related role or a similar position is required. Fluency in English is a must, additional languages ​​are advantageous. Desirable skills: Interest in online businesses and expand knowledge in online payments and fraud. Motivated to learn, explore new things, and grow within the company. Critical Thinker that can connect the dots with Fast Decision-Making ability. Excellent attention to detail. Languages: Fluency in English is a must, additional languages ​​are advantageous. Conditions We know that great talent deserves great conditions, so here's what you can expect when joining us: EU-based employment contract. Transparent performance reviews twice a year, with bonus opportunities and salary adjustments. Private medical insurance for you and your family, a corporate mobile plan (unlimited in Cyprus with roaming included), and interest-free support for car purchases. Provident fund (Cyprus): a long-term savings plan co-funded by you and the Company together (available after probation) that grows throughout your time with us in Cyprus. Mindfulness & well-being support, including psychological assistance with 50% coverage. 50% coverage of school and kindergarten fees for your children. Fully covered sports benefits, and also access to in-house electric scooters and bike rentals. Investment in your growth: paid language courses and access to suited-for-you development programs, including conferences, training programs, and coaching to support your professional journey. A culture of recognition: a peer reward program to celebrate your contributions. A fully equipped office in Limassol, with everything you need for deep work and collaboration. Free catering in the office and an in-house coffee bar with high-quality drinks and a health bar stocked with nutritious snacks. A strong engineering culture: international teams, corporate events, team buildings, and hackathons—because great work happens in great communities. Benefits are provided in accordance with the company's policies and eligibility criteria. Recruitment process HR interview (30 mins) Technical interview (1 hour) Test task (15 mins)

Location: Palo Alto, CA or Seattle, WA ABOUT DOCKER Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. _______________________________________________________________________ As agents take on bigger jobs, the infrastructure around them matters more. Docker's answer is to give every agent a strong boundary, make its environment and authority reproducible, and let the work run where it makes sense, from a developer's laptop to the cloud. The Docker AI Substrate team brings that foundation to the enterprise: the largest companies in the world, running agents at scale, with the security, reliability, and control they expect from any critical system. We are a small, senior team at the start of that work. As a Staff Software Engineer here, you will shape the architecture, build the core systems, and run what you build. Locations: Seattle, WA or Palo Alto, CA. RESPONSIBILITIES - Design and build the systems that deploy, release, and operate Docker's agentic platform for enterprise customers, in Go and on Kubernetes. - Make the platform run consistently across cloud providers and environments, with the security, identity, and network boundaries enterprises require. - Own the release and supply chain path so every deployment is reproducible, verifiable, and trusted. - Run what you build: production ownership, on-call, SLOs, incident response, and the operational tooling that keeps it boring. - Set technical direction with the team's architect and engineering leadership, and work with partner teams across runtime, developer experience, identity, and observability. - Raise the bar through design review, testing discipline, and mentorship as the team grows. QUALIFICATIONS REQUIRED - You have built and operated a cloud control and management plane. Software that provisions, upgrades, and watches infrastructure for many tenants or environments, in production, with a pager. Experience at a cloud provider, a managed-service vendor, or a platform team that stamps out environments. - Kubernetes beyond deployment. You have written controllers or operators, understand reconciliation and CRDs, and know why declarative beats imperative at fleet scale. - Deep in at least one major cloud. Hands-on with compute, networking, identity, and managed services, and able to pick up a second cloud fast. - Production ownership. On-call, incident response, SLOs, post-mortems. You run what you build. - Distributed systems design. Fault tolerance, consistency, observability, idempotent reconciliation. - Go. Professional proficiency. Docker's backend and all of this team's code is Go. - 10+ years of professional software engineering in infrastructure, platform, or cloud services, with the judgment to set direction for others. STRONGLY PREFERRED - Kubernetes resource orchestration and cloud controllers, such as KRO. - Release engineering and software supply chain: OCI registries, digests, license compliance. - Private connectivity between cloud accounts: PrivateLink, VPC peering, service endpoints, egress policy. - OpenTelemetry pipelines with multiple destinations. - Building managed services. - Firecracker, microVMs, or other isolated execution environments for untrusted code. - Bachelor's degree in Computer Science or a related field, or equivalent practical experience. Docker considers visa sponsorship on a case-by-case basis based on business needs.   Compensation & Equity United States: $170,350 – $275,550 + equity ______________________________________________________________________ POSTING INFORMATION - Open vacancy: This posting is for an existing open role. - AI in hiring: Docker may use AI-assisted tools during our recruiting process. - Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent. ______________________________________________________________________ PERKS & BENEFITS - Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration. - Flexibility that fits your life – We trust you to manage your schedule while delivering great work. - Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break. - Home office support – Set up your workspace for comfort and success. - Technology stipend – Equivalent to US$100 net per month to help support your work. - Learning & development – Annual stipend for conferences, courses, certifications, and continued learning. - Parental leave – 16 weeks of paid parental leave after six months of employment. - Equity for all full-time employees – Share in Docker's long-term success as we continue to grow. - Comprehensive benefits – Medical, retirement, and paid holidays vary by country. - Docker swag – Because representing the whale never gets old. Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community. #LI-REMOTE

Location: International Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world. At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded. Dexis is seeking a Honduras-based Program Manager to lead implementation of a U.S. Department of State-funded program in Honduras supporting citizen security, counternarcotics, border security, and criminal deterrence. The program will provide travel, logistics, procurement, training, and operational support to Honduran law enforcement and justice-sector institutions. The position will coordinate closely with INL program staff and the Grants Officer Representative (GOR). The program requires management of training, travel, logistics, procurement, operational support, and vehicle-maintenance activities across Honduras and, where required, international travel. The ideal candidate combines strong international program management with hands-on expertise in travel and event logistics, procurement, financial controls, U.S. Government award compliance, vendor management, and security-sensitive operations . This position is contingent upon award. Responsibilities: Provide day-to-day leadership for program implementation, ensuring activities remain aligned with the approved scope, work plan, budget, and program objectives. Serve as a principal operational interface with INL program staff and the GOR for program implementation. Establish efficient systems for receiving, reviewing, tracking, executing, and closing training, travel, logistics, procurement, and operational-support requests. Oversee domestic and international travel support, including airfare, lodging, ground transportation, travel documentation, insurance, registration or tuition fees, and participant travel advances. Oversee logistical support for training, conferences, and other INL-sponsored events, including venue arrangements, audiovisual services, transportation, and participant support. Oversee procurement or rental of mission-essential items and services, which may include communications equipment, field gear, medical supplies, fuel, maintenance services, and specialized transportation. Lead or oversee compliant procurement of goods and services required for training and operations. Develop and manage a reliable vendor network for air travel, hotels, transportation, venues, materials, equipment, and other services. Ensure activities and expenditures comply with award requirements and applicable U.S. Government regulations. Coordinate required Leahy vetting processes and ensure applicable participants receive approval before U.S. Government-supported activities. Manage program work planning, budgets, deliverables, documentation, and reporting. Coordinate support for Honduran law enforcement and justice-sector partners, including specialized units and third-country advisors. Oversee performance monitoring, including required quarterly reporting through INL’s DevResults system. Identify and manage operational, financial, and security risks throughout implementation. Qualifications : Bachelor's degree in international development, business administration, public administration, logistics, supply-chain management, international relations, or a related field. 5+ of progressively responsible experience managing international logistics, operations, or related programs, including significant program-management, travel coordination, and administrative management responsibility. Significant experience managing complex international programs, preferably involving law enforcement, justice-sector support, logistics, or security assistance. Strong experience with project operations, procurement, budgeting, compliance, and stakeholder coordination. Experience managing U.S. Government-funded programs strongly preferred. Excellent English and Spanish communication skills preferred. Must have the ability to live and work in Honduras. No sponsorship or relocation will be provided. Benefits Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for full-time, US-based positions only. These benefits include: Medical and prescription drug coverage: A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents. Dental insurance: Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits. Company-paid vision insurance: Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis. Employer-funded health reimbursement arrangement (HRA): Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses. Company-paid life and disability insurance: Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage. Optional supplemental insurance: Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents. Employee Assistance Program (EAP): Company-paid access to confidential counseling and legal and financial support resources for employees and their families. Health and wellness resources: Virtual care, behavioral health resources, and wellness programs available through the medical plan. Benefits assistance: Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center. Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements. Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you? If you are passionate about this opportunity, apply now! Only those applicants who meet the above criteria will be contacted for interview. Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.

Location: London Workplace: OnSite Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. Checkout.com http://Checkout.com is looking for a strategic, resourceful, and highly-driven Process Architecture Manager to lead the charge on operational excellence within our Finance function. You will not only design processes, which is a key part of this role, but also help define the framework for how we scale FinOps globally. You will act as a partner to Finance leadership, identifying macro-level inefficiencies and driving a culture of continuous improvement. How you’ll make an impact - Partner with senior Finance leaders (AP, Treasury, Tax, Accounting) to identify critical operational bottlenecks and prioritize initiatives that deliver the highest ROI. - Establish standards, methodologies, and toolkits (e.g., BPMN standards, documentation templates) to ensure consistency and quality across all process improvement projects. - Own the end-to-end architecture of complex, cross-functional workflows, ensuring our financial operations scale seamlessly. - Define and oversee the reporting of key operational KPIs; identify systemic performance gaps and hold the business accountable for agreed-upon improvements. - Lead the change management aspect of process re-engineering, ensuring that new workflows are adopted smoothly by global teams. What we’re looking for - 5+ years of experience in Process Excellence, Business Transformation, or Operations, with at least 2 years in a management or lead capacity. - Strong understanding of core Finance cycles (e.g., Procure-to-Pay, Record-to-Report, Order-to-Cash) and the control environments required in a regulated fintech. - Expertise in process mapping tools (Visio, Lucidchart, FigJam) and methodologies (Lean Six Sigma Black/Green Belt preferred). - Proven ability to look at the "big picture" and design an operating model that supports hyper-growth. - A deep understanding of how to use AI and automation tools to streamline process efficiency and quality. - Exceptional presentation skills, capable of translating complex data into clear strategic recommendations for executive stakeholders. - Experience working in a fast-paced, ambiguous environment where you have successfully built structures from scratch. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

Location: London Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU’LL DO As a Partnerships Development Lead, you’ll play a critical role in building and nurturing a robust ecosystem of partners and stakeholders around Sierra, amplifying our reach and market impact. - Industry Partnerships: Develop and grow partnerships with key industry players and technology platforms - Strategic Customer Channels: Explore and cultivate alternative customer acquisition channels beyond traditional sales, leveraging Sierra’s ecosystem of investors, partners, and industry influencers to drive inbound interest and adoption - GTM Strategy & Collaboration: Align partnership efforts with Sierra’s broader GTM approach, collaborating closely with Sales and Marketing - Investor & VC/PE Engagement: Build and deepen relationships with VCs and PE firms to position Sierra as a strategic AI partner across their portfolios. Proactively identify opportunities to introduce Sierra to portfolio companies that would benefit from our agents - Industry & Market Expansion: Gather market intelligence, share insights to inform product development, and explore opportunities for potential growth across new market segments and geographies WHAT YOU’LL BRING - 8+ years in business development, strategic partnerships, or related roles in tech - Strong understanding of the VC/PE landscape and experience working with investors - Proven track record of structuring and closing high-value partnerships with senior stakeholders - Ability to engage and maintain relationships with C-level executives, investors, and key decision-makers - Analytical mindset to evaluate partnership opportunities and align them with Sierra’s long-term vision - Ability to navigate ambiguity in a fast-moving startup environment EVEN BETTER… - Prior experience at a high-growth AI or enterprise SaaS startup - Deep expertise in a few of our key industries: financial services, healthcare, telecommunications, media, travel, transportation and hospitality, retain and consumer goods, and/or technology - Experience structuring and managing ecosystem partnerships OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: Brazil Why Join Exadel We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving. About the Client A leading source of multilateral development financing providing loans, grants, and technical assistance to support economic growth and sustainable infrastructure. Operating alongside its private-sector affiliates, the institution leverages public and private capital to address critical regional challenges. Today, it focuses on climate change, innovation, and digital transformation to improve lives across global markets. What You’ll Do Review business and functional requirements and translate them into detailed test scenarios, test cases, and expected results Execute functional, integration, regression, conversion, and end-to-end testing Support System Integration Testing and User Acceptance Testing Validate front-to-back workflows across trade capture, pricing, risk, settlements, collateral, messaging, and accounting Prepare, validate, and maintain test data for functional and integration testing Coordinate with technical teams to support test-environment setup, configuration, and readiness Perform data validation and reconciliation across source systems, trading platforms, and downstream applications Validate interfaces, scheduled tasks, batch processes, reports, messages, and accounting outputs Record test results and maintain requirements-to-test traceability Identify, document, and track defects using Jira and Xray or comparable tools Participate in defect-triage sessions and provide clear reproduction steps, supporting evidence, and impact analysis Work with business analysts, developers, and functional teams to investigate and resolve defects Retest resolved defects and perform regression testing to confirm system stability Support automated test execution and continuous integration processes where applicable Assist with performance, security, and operational-readiness testing Prepare test-execution reports, evidence packages, and readiness documentation Communicate progress, blockers, defects, dependencies, and risks to the QA Lead and project stakeholders Follow established testing standards, quality controls, and project-governance processes Identify opportunities to improve test coverage, efficiency, and overall product quality What You Bring Hands-on experience testing capital-markets or financial-services applications Strong understanding of front-to-back trade-processing workflows Knowledge of financial products and the trade lifecycle Strong knowledge of software-testing principles, methodologies, and lifecycle processes Experience creating test scenarios, test cases, test scripts, and supporting evidence Experience with functional, integration, regression, conversion, and end-to-end testing Experience supporting System Integration Testing and User Acceptance Testing Experience validating interfaces, batch processes, scheduled tasks, reports, and downstream outputs Strong data-validation and reconciliation skills Working knowledge of SQL for test-data analysis and backend validation Experience using Jira and Xray or comparable test- and defect-management tools Understanding of defect lifecycles, severity classifications, triage, escalation, and resolution tracking Strong analytical, troubleshooting, and problem-solving skills Clear written and verbal communication skills Ability to work effectively with QA, development, functional, and business teams Nice to have Experience testing Calypso implementations Familiarity with front-to-back Calypso workflows Experience with the Calypso Automated Testing Tool (CATT) Familiarity with automated testing tools such as Selenium, JUnit, or Cucumber Experience integrating automated tests into CI/CD pipelines Experience with position-conversion or data-migration testing Knowledge of SWIFT messaging, collateral management, or accounting workflows Experience working within a highly regulated banking environment English level Intermediate Legal & Hiring Information Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more Reasonable accommodations are available to enable individuals with disabilities to perform essential functions Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs Compensation details are shared with candidates at the early stage of the recruitment process. The offer is not binding until a signed contract is in place. Your Benefits at Exadel Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details. International projects In-office, hybrid, or remote flexibility Medical healthcare Recognition program Ongoing learning & reimbursement Well-being program Team events & local benefits Sports compensation Referral bonuses Top-tier equipment provision Exadel Culture We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

Location: San Francisco, CA; New York, NY; Toronto Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU’LL DO - Design and deliver production-grade AI agents https://sierra.ai/blog/meet-the-ai-agent-engineer: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce. - Drive the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way. - Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in Silicon Valley, embedding AI agents across their entire business stack to drive innovation and efficiency. - Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product. EXAMPLE PROJECTS These are some examples of projects that engineers on our team have worked on recently: - Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churn - Develop and refine AI agents capable of navigating complex customer interactions, like troubleshooting a broken device and personalizing product recommendations - Create generalizable AI agent frameworks tailored for industry-specific use cases. See some examples in our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services! - Facilitate design partnerships for new product initiatives, such as new agent architectures, self-service capabilities, and generative agent development - Experiment with the latest voice models and figure out how to integrate them at scale to enterprise-grade customers WHAT YOU'LL BRING - Language fluency - professional fluency in both Spanish and English - Experience building and scaling end-to-end production systems - Strong technical problem-solving skills, especially in fast-changing, ambiguous environments - A builder and tinkerer’s mindset with high agency - you find creative ways to overcome obstacles and ship - Comfort working directly with customers to understand their needs and solve real-world problems - Excellent communication skills - clear, direct, and persuasive across technical and non-technical audiences EVEN BETTER... - Experience building or deploying AI/LLM systems in production - Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed - Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering - Prior experience with React, TypeScript, and/or Go - Previous roles where you interfaced with customers or led technical projects with external stakeholders OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: Germany, Berlin Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Role Overview: We are looking for a Staff Software Engineer to help shape and build the next generation of our network automation platforms. Our challenge is one of scale, complexity and criticality. We operate a massive global network supporting PlayStation Network, spanning more than 40 interconnection locations and 20+ data centres worldwide. Operating infrastructure at this scale safely and efficiently requires us to move beyond specialist-driven workflows and individual automation tools toward reliable, declarative software platforms. You will help make that transition. You will work on software that turns complex network and infrastructure operations into reliable, API-driven and increasingly self-service capabilities. This includes building control-plane services, declarative APIs and intent-based controllers that manage production infrastructure safely and consistently across our global footprint. This is a Staff-level engineering role with significant technical influence. You will combine hands-on engineering with setting technical direction: defining architectures, solving complex cross-system and distributed-systems problems, writing designs, driving alignment with senior engineers and architects, and mentoring engineers across the team. Your work will directly influence how one of the world's largest gaming networks is operated and automated, while establishing engineering patterns and platforms that can be reused across multiple network domains and services. What you'll be doing: Provide technical leadership and architectural direction for network automation and infrastructure control platforms, treating the self-service network API as a product by working with users and partner teams to define outcomes, establish clear expectations for API behavior and reliability, align on team responsibilities, and ensure those commitments are met. Use domain-driven design with network experts, software engineers and API consumers to establish shared language and bounded contexts, then turn those agreements into versioned, testable contracts. Design and build APIs, services, controllers and reconciliation workflows that manage production infrastructure safely at scale. Build on the Kubernetes API, including custom resources and control loops that continuously converge actual state toward declared intent. Own the operational Kubernetes path: CRD rollout, RBAC and admission, controller health, Helm packaging, deployment drift and incident diagnosis. Design distributed workflows that operate correctly under eventual consistency, at-least-once delivery, concurrent writes and partial failure, with idempotency and safe recovery as fundamental properties. Design stable APIs, schemas and data models used across team boundaries, including versioning and backwards compatibility. Develop patterns for multi-tenant infrastructure platforms, including tenant isolation, authorization, policy enforcement and safe automation boundaries. Establish strong approaches to testing, observability and change safety for software that changes live infrastructure. Improve software delivery practices through automated CI gates, versioned artifacts, controlled promotion, and safe deployment and recovery strategies. Lead complex migrations and modernization of existing automation, services and data models, evaluating when components should be evolved, replaced or rewritten, and ensuring safe coexistence, behavioral compatibility and retirement of legacy paths. Drive technical alignment across software engineering, networking, operations and architecture teams; lead decisions within your area of accountability, contribute constructively to decisions owned by others, and make technology choices based on long-term company and product value. Mentor engineers, lead technical and design reviews, and raise software engineering standards across the wider organization. What we're looking for: Must have Deep expertise in a backend language such as Python, Go, Rust or Java, including asynchronous concurrency, static typing, data modelling and validation, API development, packaging and tooling. Strong experience building Kubernetes controllers or operators, including custom resources and reconciliation/control-loop patterns. Strong experience building event-driven distributed systems, particularly eventual consistency, at-least-once delivery, idempotency, optimistic concurrency and partial-failure handling. Experience designing and building self-service, multi-tenant platforms, including tenant isolation, policy and access control. Strong API and schema design skills, including versioning and schema evolution for interfaces consumed by other teams and systems. Demonstrated technical leadership across team boundaries, including driving architectural designs, building agreement among senior technical stakeholders and mentoring other engineers. A track record of taking ambiguous, technically complex problems from architecture through to reliable production systems that manage large-scale infrastructure, such as networks, compute or cloud resources. Nice to have Networking fundamentals, particularly BGP, IP fabrics and VXLAN/EVPN/L3VPN. Working knowledge of Go, sufficient to understand and contribute to adjacent services and controllers. Experience designing testing and observability strategies for production infrastructure automation, including systems and backends that cannot be fully reproduced in CI. Experience with graph databases, or with source-of-truth systems that model infrastructure and its relationships. The impact You will help establish the architecture and engineering practices behind a new generation of network automation, moving from individual scripts and specialist-driven workflows toward declarative, model-driven and reliable platforms. At Staff level, your impact is expected to extend beyond the code you personally deliver. You will help shape the APIs and designs other teams build on, develop other engineers, and establish technical patterns that can be reused across multiple network domains and services. Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Espoo Workplace: Hybrid ROLE HIGHLIGHTS: - Protective Services Lead - Location: Espoo, Finland - Department: Security - Reports to: Head of Physical Security and Safety - Employment type: Permanent - Workplace model: Hybrid - Employment is subject to applicable security screening (incl. SUPO, where required) WHY THIS ROLE MATTERS:   As a Protective Services Lead, you'll be the operational security lead keeping ICEYE's people safe wherever they work or travel. You'll protect our executives and travelling employees, lead our response when things go wrong, and build the security practices a fast-growing global company needs. This is a hands-on, senior role where your impact comes from scope and ownership.   WHO WE ARE ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth.   ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system.   ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future.   Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific. YOUR DAY-TO-DAY RESPONSIBILITIES   - Run travel risk management for employees: pre-travel risk assessments, real-time monitoring, and on-the-ground assistance across all destinations. - Lead ICEYE's response to security crises, coordinating internal teams and external partners to resolve situations quickly and limit the impact on people and operations. - Plan and deliver executive protection for senior leaders, including threat assessments, route planning, and coordination of protective details. - Act as the first point of contact for security incidents and alarm activations, triaging, escalating, and responding on site or remotely. - Plan and oversee security for company events, from risk assessment and access control to coordination with venues and security providers. - Manage external security vendors (protective services, travel risk, and event security), holding them to agreed service levels. - Write and maintain security procedures, run crisis exercises and drills, and deliver security training for employees. - Support business lines running specialised or fast-moving programmes with tailored security planning   WHAT WE’RE LOOKING FOR Must haves: - Around 8 years of security experience in an international setting, covering crisis management, executive protection, or travel security across multiple sites and regions. - Hands-on experience managing external security vendors, including performance and service level management. - A track record of leading security for executive travel programmes or high-profile company events. - Experience planning and running crisis exercises, incident response drills, and security training. - Strong written documentation skills: procedures, incident and after-action reports, and travel risk assessments. - Calm, structured decision-making under pressure, including during simultaneous incidents across sites. - Confidence working with authorities, law enforcement, and external providers, and explaining security requirements clearly to non-specialists.   Nice to haves: - Experience in critical infrastructure, defence, or other environments handling classified or sensitive information. - An established professional network across the security, government, and critical infrastructure sectors. - Experience in high-scale security operations across multiple geographies.   APPLICATION PROCESS - TA Screen (30 mins) - HM Interview with Head of Physical Security (45 mins) - Team Interview (60 mins) - Interview with CSO (30 mins) WORKING AT ICEYE At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win. HOW WE WORK (OUR VALUES) Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way. - Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions. - See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others. - Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions. - Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift. - Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins. BENEFITS Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.   OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table. We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help. Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.

Location: São Paulo, Brazil Why Join Exadel We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving. About the Client A major Brazilian financial institution specializing in investment banking, wealth management, and corporate lending. The customer develops secure digital banking platforms and financial solutions to serve a diverse global client base. What You’ll Do Administer, support, and optimize critical database environments, with a primary focus on SQL Server Maintain database availability, performance, security, integrity, and resilience Monitor database health, performance, capacity, and resource utilization Perform performance tuning and optimize SQL queries, indexes, execution plans, and database structures Conduct capacity planning and recommend improvements based on projected growth and business demand Troubleshoot and resolve complex database, application, and infrastructure issues Implement and manage backup, restore, replication, contingency, and recovery strategies Support Disaster Recovery planning, testing, and execution Participate in database migration and modernization projects, particularly within AWS environments Support the evolution of database architectures, administration standards, and technical best practices Collaborate with Development, Infrastructure, Cloud, Security, and Architecture teams Support development teams with SQL query optimization and physical data modeling Identify opportunities to automate recurring database-administration activities Improve operational efficiency through automation, monitoring, and standardized procedures Maintain technical documentation, operational procedures, and recovery runbooks Participate in incident response and problem-management activities for critical environments What You Bring Middle-level experience in database administration Strong hands-on expertise with Microsoft SQL Server Experience supporting critical, large-scale, or mission-critical database environments Experience working within banking or financial-services environments Strong knowledge of high availability, database security, performance optimization, and Disaster Recovery Experience working with cloud and hybrid environments, preferably AWS Hands-on experience with backup, restore, replication, contingency, and environment-recovery processes Strong SQL troubleshooting and performance-tuning skills Experience optimizing queries, indexes, execution plans, and database structures Understanding of capacity planning, monitoring, and database-health management Knowledge of infrastructure, operating systems, storage, and networking Experience supporting database migrations or modernization initiatives Ability to diagnose and resolve complex technical issues Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field Analytical, proactive, collaborative, and solution-oriented mindset Nice to have Experience with Oracle, PostgreSQL, or MySQL Knowledge of NoSQL databases Experience with Python, PowerShell, or other automation and scripting technologies Microsoft, AWS, or comparable technical certifications Experience working with Infrastructure as Code or automated cloud-provisioning tools Familiarity with Agile methodologies English level Advanced Work Type: Hybrid Location: São Paulo, Brazil Legal & Hiring Information Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more Reasonable accommodations are available to enable individuals with disabilities to perform essential functions Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs Compensation details are shared with candidates at the early stage of the recruitment process. The offer is not binding until a signed contract is in place. Your Benefits at Exadel Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details. International projects In-office, hybrid, or remote flexibility Medical healthcare Recognition program Ongoing learning & reimbursement Well-being program Team events & local benefits Sports compensation Referral bonuses Top-tier equipment provision Exadel Culture We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

Location: LATAM Aghanim is an integrated commerce, liveops automation, community engagement, and payments platform for video games.   Mobile games have traditionally depended on app stores for distribution, payments, and player relationships. We believe there is a better way. Aghanim helps game studios build direct relationships with players, sell directly, and build their future on their own terms. Today, more than 100 games worldwide are already building this future with Aghanim.   Our team brings together people across Los Angeles, New York, Seoul, Beijing, London, Lisbon, Belgrade and other locations around the globe, with deep expertise in gaming, fintech and technology. We move quickly, keep communication direct, and focus on getting things done. We believe the best people thrive when they have autonomy, ownership, and a stake in the company's success. [https://app.ashbyhq.com/api/images/user-content/4f457f07-466b-477b-b552-fbbabd850111/2de3a7cd-8843-41a9-8bbe-ceb897a42c4a/Logo%20(horizontal).svg] We are looking for a Customer Support Specialist to support players using a global payments platform built for mobile games. This role focuses on resolving complex payment and account issues, ensuring a high standard of user communication, and maintaining the reliability of critical customer-facing workflows. You will investigate issues that extend beyond standard support — validating payment flows, identifying root causes, and coordinating with Product, Engineering, and Payments teams to drive resolution. Your work will directly influence both user experience and the stability of our platform.   KEY RESPONSIBILITIES User Support and Issue Resolution - Provide timely and professional support to players regarding payments, accounts, and platform usage - Investigate complex payment and account issues beyond automated support - Validate payment status, identify root causes, and coordinate resolution with internal teams - Distinguish between payment issues, product defects, and game-related inquiries Ticket Management - Manage incoming requests and ensure SLA compliance - Maintain clear and consistent communication throughout the lifecycle of each case - Prioritize and escalate issues with the appropriate context and supporting information Monitoring and Continuous Improvement - Identify recurring issues and report trends affecting product, payments, or user experience - Collaborate with Product, Engineering, and Payments teams to improve support processes and reduce recurring issues - Contribute to scaling support operations through process improvements and automation REQUIRED QUALIFICATIONS - Experience in customer support, technical support, user operations, or a similar customer-facing role - Excellent written and spoken English with clear, professional communication skills - Strong analytical and problem-solving skills with attention to detail and process discipline - Ability to explain technical or operational issues in a simple, user-friendly way - Ability to work in a shift-based or flexible schedule PREFERRED QUALIFICATIONS - Experience in gaming, mobile applications, or digital products - Experience in payments, fintech, or banking operations - Familiarity with customer support platforms such as Zendesk or Intercom - Understanding of payment flows, transaction lifecycles, and common payment issues WHY JOIN US - World-class team – work alongside experienced professionals from around the globe who have built products used by millions of players - High growth, high impact – be part of a fast-growing company where ideas turn into products and reach customers in days, not months - Autonomy and ownership – we trust people to make decisions, take initiative, and drive results - Modern tools and technology – use AI, automation, and modern tools as part of your everyday work - Equity – participate in the company's growth and long-term success

Location: Asia Aghanim is an integrated commerce, liveops automation, community engagement, and payments platform for video games.   Mobile games have traditionally depended on app stores for distribution, payments, and player relationships. We believe there is a better way. Aghanim helps game studios build direct relationships with players, sell directly, and build their future on their own terms. Today, more than 100 games worldwide are already building this future with Aghanim.   Our team brings together people across Los Angeles, New York, Seoul, Beijing, London, Lisbon, Belgrade and other locations around the globe, with deep expertise in gaming, fintech and technology. We move quickly, keep communication direct, and focus on getting things done. We believe the best people thrive when they have autonomy, ownership, and a stake in the company's success. [https://app.ashbyhq.com/api/images/user-content/4f457f07-466b-477b-b552-fbbabd850111/2de3a7cd-8843-41a9-8bbe-ceb897a42c4a/Logo%20(horizontal).svg] We are looking for a Customer Support Specialist to support players using a global payments platform built for mobile games. This role focuses on resolving complex payment and account issues, ensuring a high standard of user communication, and maintaining the reliability of critical customer-facing workflows. You will investigate issues that extend beyond standard support — validating payment flows, identifying root causes, and coordinating with Product, Engineering, and Payments teams to drive resolution. Your work will directly influence both user experience and the stability of our platform.   KEY RESPONSIBILITIES User Support and Issue Resolution - Provide timely and professional support to players regarding payments, accounts, and platform usage - Investigate complex payment and account issues beyond automated support - Validate payment status, identify root causes, and coordinate resolution with internal teams - Distinguish between payment issues, product defects, and game-related inquiries Ticket Management - Manage incoming requests and ensure SLA compliance - Maintain clear and consistent communication throughout the lifecycle of each case - Prioritize and escalate issues with the appropriate context and supporting information Monitoring and Continuous Improvement - Identify recurring issues and report trends affecting product, payments, or user experience - Collaborate with Product, Engineering, and Payments teams to improve support processes and reduce recurring issues - Contribute to scaling support operations through process improvements and automation REQUIRED QUALIFICATIONS - Experience in customer support, technical support, user operations, or a similar customer-facing role - Excellent written and spoken English with clear, professional communication skills - Strong analytical and problem-solving skills with attention to detail and process discipline - Ability to explain technical or operational issues in a simple, user-friendly way - Ability to work in a shift-based or flexible schedule PREFERRED QUALIFICATIONS - Experience in gaming, mobile applications, or digital products - Experience in payments, fintech, or banking operations - Familiarity with customer support platforms such as Zendesk or Intercom - Understanding of payment flows, transaction lifecycles, and common payment issues WHY JOIN US - World-class team – work alongside experienced professionals from around the globe who have built products used by millions of players - High growth, high impact – be part of a fast-growing company where ideas turn into products and reach customers in days, not months - Autonomy and ownership – we trust people to make decisions, take initiative, and drive results - Modern tools and technology – use AI, automation, and modern tools as part of your everyday work - Equity – participate in the company's growth and long-term success

Location: Remote - Worldwide Workplace: onsite Coinspaid Dev is the engineering brand behind the technology, infrastructure, and R&D expertise built within Coinspaid. With more than 120 engineersand over 11 years of industry experience, Coinspaid Dev brings together software engineering, infrastructure, security and R&D teams with experience building distributed systems and blockchain infrastructure operating across more than 20 blockchain networks. Coinspaid Dev emerges as an independent engineering brand with a straightforward mission: to advance blockchain infrastructure engineering and contribute practical expertise back to the industry. The structure is new. The experience behind it is not.   Director of Technology Operations We are building the next operating model for a ~150-person technology organization behind production-critical financial infrastructure. We are looking for a Director of Technology Operations to lead that transformation. This is not a traditional infrastructure or IT operations role. The mandate is to evolve Technology Operations from a primarily reactive model toward a scalable organization built around clear ownership, platform engineering, automation, self-service, operational excellence, resilience and measurable outcomes. You will initially lead several established technology functions through their existing Heads and Leads, with approximately 25 people across Platform/DevOps, Corporate IT and Operational Excellence. The mandate is broader than the initial team size: you will help shape the operating model of a ~150-person technology organization and build capabilities designed to scale significantly beyond today's structure. Your responsibility will go beyond managing these teams. You will help shape how the broader technology organization operates: how production services are owned, how incidents and changes are managed, how engineers consume infrastructure capabilities, how operational risks are identified, and how recurring manual work is systematically eliminated. A major part of the role is organizational transformation. We expect you to assess the current model, challenge it where necessary, define the target state, develop the leaders underneath you, and deliver measurable improvements rather than simply introduce new processes. The goal is straightforward: as the company grows, Technology Operations should become more reliable, resilient and scalable while requiring less manual coordination, less operational toil and less executive intervention. What you will do Lead the transformation of Technology Operations across Platform/DevOps, Corporate IT and Operational Excellence, moving the organization from reactive operations toward ownership, automation, self-service and measurable outcomes. Define the Technology Operations strategy, target operating model, organizational structure, responsibilities, priorities and transformation roadmap. Lead multiple established technology functions through Heads, Leads and other managers, creating clear accountability and developing leaders who can operate with increasing autonomy. Lead the evolution of DevOps toward a Platform Engineering model that reduces operational toil, increases self-service and improves developer productivity while maintaining reliability and security. Partner with Engineering to establish a "you build it, you own it" model, where product teams retain ownership of their services in production while Technology Operations provides the platform, standards, tooling and operational framework that enable them to operate reliably. Develop Service Management toward Operational Excellence: strengthen service ownership, incident and problem management, introduce risk-based change governance, reduce unnecessary manual controls, and use operational data to eliminate systemic causes of failures. Transform Corporate IT toward a secure, automated employee technology model, with strong identity and access lifecycle management, device management, governance and employee self-service. Continuously assess the current organization, technology landscape and operating model, identify structural and operational gaps, and turn them into concrete improvement initiatives. Improve the maturity, reliability, scalability and efficiency of technology operations supporting production-critical systems. Define meaningful operational metrics and use them to identify systemic problems, measure transformation outcomes and drive improvements rather than simply report performance. Own the Technology Operations contribution to digital operational resilience, including ICT business continuity, disaster recovery, backup and restoration, resilience testing, recovery objectives, crisis readiness, and remediation of findings from incidents and resilience exercises. Partner with Security, Risk and Compliance to maintain an effective ICT risk management and control environment, including technology risk identification, critical service dependencies, ICT third-party risk, resilience testing, audit readiness and regulatory remediation. Ensure operational and technology risks are identified early, understood, prioritized and addressed appropriately. Support the company through audits, certifications, regulatory requirements and other controls relevant to financial and technology organizations. Own and optimize budgets, technology vendors, infrastructure investments and external partnerships within the function. Partner closely with Engineering, Security, Risk, Compliance, Product, Finance and other business functions. Represent Technology Operations in cross-functional and executive discussions and communicate complex technology and operational topics clearly to different audiences. Help prepare the technology organization for the next stage of the company's growth, including increasingly complex enterprise customers, new products and a larger engineering organization. What we are looking for Significant leadership experience in Technology Operations, IT Operations, Infrastructure & Operations, Platform/Production Operations, Platform Engineering or a comparable technology function. Experience as a manager of managers, with responsibility for several teams or functions through Heads, Engineering Managers, Team Leads or equivalent leadership roles. Previous experience as a Technology Director, VP/Head of Technology Operations, Platform/Infrastructure leader or in a comparable senior role within a product engineering organization is highly relevant. Proven examples of significant organizational or technology transformation: changing operating models, building or restructuring functions, introducing new capabilities, increasing operational maturity, scaling teams or materially changing how technology organizations operate. Experience leading or evolving DevOps, SRE or infrastructure capabilities toward Platform Engineering, including developer self-service, automation and reduction of operational toil. Strong understanding of modern production ownership models and the relationship between Platform Engineering and product engineering teams. Experience with production-critical systems where availability, reliability, security and operational failures have direct business impact. Experience with IT and Service Management in modern product/engineering environments, including incident, problem and change management. Experience transforming Corporate IT or employee technology environments, including identity/access lifecycle, endpoint/device management, automation, governance and employee self-service. Practical experience with business continuity, disaster recovery and operational resilience in production-critical environments, including BIA, RTO/RPO, backup and restoration, resilience testing and remediation. Experience working with Security, Risk and Compliance teams and managing technology and operational risks. Exposure to audits, certifications, regulatory requirements and operational controls relevant to financial institutions or other regulated environments. Working knowledge of regulatory frameworks relevant to technology operations in financial services, such as DORA, and the ability to translate regulatory requirements into pragmatic engineering and operational controls, is a plus. Experience managing budgets, vendors, contracts and technology investments. Ability to operate effectively when requirements, organizational boundaries or the final solution are not yet fully defined. Track record of developing leaders and building teams that can operate without constant escalation or executive intervention. Ability to move between strategic topics and operational problems: understand what requires executive attention, delegate what should be owned by your leaders, and personally step in when the situation requires it. Strong stakeholder management and communication skills, including the ability to work effectively with technical teams, senior business stakeholders and executive leadership. Experience in fintech, payments, banking, financial infrastructure or another regulated and production-critical technology environment would be highly valuable. How we think about this role We are not looking for a traditional IT or infrastructure leader whose primary focus is maintaining existing systems and following established processes. We need someone who is comfortable entering an environment where not everything has already been defined — and who sees that ambiguity as part of the mandate. You should be able to understand how the organization actually operates today, distinguish symptoms from systemic problems, bring the right people together, make decisions with incomplete information, and turn those decisions into measurable organizational and technology improvements. You will not be expected to solve every problem personally. A major part of your role will be to build strong Heads and Leads who can own their areas independently, while you focus on the most important organizational, strategic and cross-functional challenges. At the same time, limited resources, legacy approaches or imperfect processes should be constraints to work with — not reasons why progress cannot happen. What success looks like Within the first 6–12 months, we expect to see measurable movement in addition to plans: reduced recurring operational toil; increasing developer and employee self-service; stronger and clearer service ownership; fewer repeated incidents and systemic operational failures; more risk-based and automated change management; improved developer and employee experience; clearer operational and resilience metrics; measurable progress toward a Platform Engineering model; stronger operational resilience and risk management; and Heads and Leads operating with greater autonomy. You will have established a clear target operating model and transformation roadmap, but success will not be measured by the existence of the roadmap itself. It will be visible in how the organization operates. Success means the organization requires less manual coordination and executive intervention while becoming more reliable, resilient, faster and more scalable. Why join CryptoProcessing by Coinspaid You’ll be joining a company that is actively shaping its space – with enough scale to matter and enough room to make an impact. At Coinspaid, people are expected to think, contribute, and take ownership – and are supported in doing so. We focus on flexibility, wellbeing, and long-term growth – without overcomplicating how benefits work. Flexible Benefits Benefit Bar – up to €230/monthA flexible monthly budget you can use for what matters most to you – from sports and mental health to coworking, home office, or medical-related expenses. Work & Flexibility Fully remote work from almost anywhere Optional offices and relocation support Flexible, async-friendly environment Growth & Learning Budget for courses, certifications, and professional development Language learning support Cross-team learning and knowledge sharing Wellbeing & Support Medical insurance or reimbursement depending on location Access to mental health support Financial support for important life events Extras Merch shop with rewards system Team offsites and company events Sounds good? Well then, we can’t wait to see your resume! To learn more please visit: https://coinspaid.com/about-us/ & https://coinspaid.com/careers/

Location: San Francisco; New York Workplace: Hybrid ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE We're looking for an Engineering Manager to lead part of our Inference Performance team. This team makes the world's most demanding AI workloads run faster and more efficiently on GPUs. You'll manage and grow a team of inference performance engineers working across the inference engine and runtime: kernels, scheduling, batching, KV-cache management, speculative decoding and prefill/decode disaggregation. This is a hands-on technical leadership role. You'll set direction, unblock hard problems and earn the team's trust by going deep on GPU performance, while also hiring, developing and supporting the people doing the work. Your team's output directly affects how fast our customers' models run and how efficiently we serve them. The team is scaling quickly, so you'll help shape how it is structured as it grows. EXAMPLE INITIATIVES Your team will work on these types of projects as part of our Inference Runtime team: - Agentic inference optimization: 50-90% faster engines https://www.baseten.co/blog/agentic-inference-optimization-faster-than-sota/ - Agentic Kernels in Production https://www.baseten.co/blog/agentic-kernels-in-production/ - Live draft model training for speculative decoding https://www.baseten.co/blog/live-draft-model-training-for-speculative-decoding/ - The Baseten Inference Stack https://www.baseten.co/resources/guide/the-baseten-inference-stack/ RESPONSIBILITIES - Lead, mentor and grow a team of inference performance engineers through regular 1:1s, clear feedback, career development and performance reviews. - Hire top GPU and inference engineering talent, and build a strong, collaborative team culture as the runtime team scales. - Own the technical roadmap and execution for runtime performance work, balancing customer needs, new model launches and long-term platform investments. - Stay close to the technical work. Review designs, guide profiling and optimization efforts, and help the team reason from first principles about where time and memory go. - Drive the productionization of inference techniques such as quantization, speculative decoding, KV-cache reuse, chunked prefill and custom scheduling. - Turn performance wins into measurable outcomes: tokens per GPU-hour, utilization, latency and cost. - Help the team bring up and tune new model architectures on new hardware quickly, often in the same week they're released. - Partner with Infrastructure, Inference Platform, Kernels, Model APIs and customer-facing teams to set priorities, coordinate launches and ship wins. - Set high standards for engineering quality, benchmarking, operational excellence and incident response. REQUIREMENTS - Bachelor's, Master's, or Ph.D. degree in Computer Science, Engineering, Mathematics, or a related field. - Experience managing engineers, including hiring, mentoring, giving feedback and running performance reviews. - Experience leading or closely supporting GPU optimization teams in training, inference or recommendation systems. - Strong technical depth in GPU workloads, with a solid understanding of GPU architecture and performance tradeoffs. - Familiarity with ML libraries such as PyTorch, TensorRT or TensorRT-LLM. - A track record of driving roadmaps and shipping complex technical projects with a team. - Clear written and verbal communication, including the ability to align stakeholders across teams. NICE TO HAVE - Familiarity with inference engines such as vLLM, SGLang or TensorRT-LLM. - Experience with LLM optimization techniques (e.g., quantization, speculative decoding, continuous batching) in production. - Experience with GPU kernels (CUDA, Triton, CUTLASS, or similar). - Experience scaling a team through rapid growth at a startup. - A background as a hands-on performance or systems engineer before moving into management. BENEFITS - Competitive compensation, including meaningful equity - (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents - Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!) - Paid parental leave - Fertility and family-building stipend through Carrot - (U.S. only) Company-facilitated 401(k) - Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities. Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you. At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).