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Location: Barcelona, Spain; Tokyo, Japan; Portland, OR Workplace: onsite About Welocalize  Welocalize, a Welo Global brand, serves localization teams through AI-enabled multilingual content solutions that enable enterprises to operate and scale globally. Welocalize combines AI, automation, and human expertise to support enterprises in more than 300 languages, enabling accurate, culturally aligned, and compliant multilingual content at scale.   Welocalize’s Opal Platform comprises patented technology designed to automate multilingual content and improve workflow performance for enterprises. Opal functions as an agentic system that orchestrates AI, automation, and human expertise to coordinate content workflows across the lifecycle, improving speed, scalability, and operational control for global enterprises. These solutions operate within a secure and compliant environment supported by seven ISO certifications. Welocalize is headquartered in New York with offices worldwide. welocalize.com  ROLE OVERVIEW  Welocalize is looking for a native-level Swahili speaker to join a confidential, large-scale AI and consumer technology programme for a major global technology and communications client.  It's a hands-on, on-site role that combines two things: evaluating a pre-release AI model in your language, and testing how the product actually performs on a client-supplied device — a smartphone and a next-generation smart glass. If you enjoy noticing the detail other people miss, this is work you'll find satisfying.  Welocalize is looking for a native-level Swahili speaker to join a large-scale AI and consumer technology programme.  It's a hands-on, on-site role that combines two things: evaluating a pre-release AI model in your language, and testing how it performs on a real device. You'll be among the first people to see this technology in Swahili, and your judgement shapes how well it works before anyone else uses it.  If you enjoy noticing the detail other people miss, this is work you'll find satisfying.    MAIN RESPONSIBILITIES  Review pre-release AI model output in Swahili and judge it on accuracy, naturalness, appropriateness, and overall quality — would a native speaker really say it this way? This includes fact-checking each response against the source material.

Location: Barcelona, Spain; Tokyo, Japan; Portland, OR Workplace: onsite About Welocalize  Welocalize, a Welo Global brand, serves localization teams through AI-enabled multilingual content solutions that enable enterprises to operate and scale globally. Welocalize combines AI, automation, and human expertise to support enterprises in more than 300 languages, enabling accurate, culturally aligned, and compliant multilingual content at scale.   Welocalize’s Opal Platform comprises patented technology designed to automate multilingual content and improve workflow performance for enterprises. Opal functions as an agentic system that orchestrates AI, automation, and human expertise to coordinate content workflows across the lifecycle, improving speed, scalability, and operational control for global enterprises. These solutions operate within a secure and compliant environment supported by seven ISO certifications. Welocalize is headquartered in New York with offices worldwide. welocalize.com  ROLE OVERVIEW  Welocalize is looking for a native-level Swahili speaker to join a confidential, large-scale AI and consumer technology programme for a major global technology and communications client.  It's a hands-on, on-site role that combines two things: evaluating a pre-release AI model in your language, and testing how the product actually performs on a client-supplied device — a smartphone and a next-generation smart glass. If you enjoy noticing the detail other people miss, this is work you'll find satisfying.  Welocalize is looking for a native-level Swahili speaker to join a large-scale AI and consumer technology programme.  It's a hands-on, on-site role that combines two things: evaluating a pre-release AI model in your language, and testing how it performs on a real device. You'll be among the first people to see this technology in Swahili, and your judgement shapes how well it works before anyone else uses it.  If you enjoy noticing the detail other people miss, this is work you'll find satisfying.    MAIN RESPONSIBILITIES  Review pre-release AI model output in Swahili and judge it on accuracy, naturalness, appropriateness, and overall quality — would a native speaker really say it this way? This includes fact-checking each response against the source material.

Location: Barcelona, Spain; Tokyo, Japan; Portland, OR Workplace: onsite About Welocalize  Welocalize, a Welo Global brand, serves localization teams through AI-enabled multilingual content solutions that enable enterprises to operate and scale globally. Welocalize combines AI, automation, and human expertise to support enterprises in more than 300 languages, enabling accurate, culturally aligned, and compliant multilingual content at scale.   Welocalize’s Opal Platform comprises patented technology designed to automate multilingual content and improve workflow performance for enterprises. Opal functions as an agentic system that orchestrates AI, automation, and human expertise to coordinate content workflows across the lifecycle, improving speed, scalability, and operational control for global enterprises. These solutions operate within a secure and compliant environment supported by seven ISO certifications. Welocalize is headquartered in New York with offices worldwide. welocalize.com  ROLE OVERVIEW  Welocalize is looking for a native-level Swahili speaker to join a confidential, large-scale AI and consumer technology programme for a major global technology and communications client.  It's a hands-on, on-site role that combines two things: evaluating a pre-release AI model in your language, and testing how the product actually performs on a client-supplied device — a smartphone and a next-generation smart glass. If you enjoy noticing the detail other people miss, this is work you'll find satisfying.  Welocalize is looking for a native-level Swahili speaker to join a large-scale AI and consumer technology programme.  It's a hands-on, on-site role that combines two things: evaluating a pre-release AI model in your language, and testing how it performs on a real device. You'll be among the first people to see this technology in Swahili, and your judgement shapes how well it works before anyone else uses it.  If you enjoy noticing the detail other people miss, this is work you'll find satisfying.    MAIN RESPONSIBILITIES  Review pre-release AI model output in Swahili and judge it on accuracy, naturalness, appropriateness, and overall quality — would a native speaker really say it this way? This includes fact-checking each response against the source material.

Location: Barcelona, Spain; Tokyo, Japan; Portland, OR Workplace: onsite About Welocalize  Welocalize, a Welo Global brand, serves localization teams through AI-enabled multilingual content solutions that enable enterprises to operate and scale globally. Welocalize combines AI, automation, and human expertise to support enterprises in more than 300 languages, enabling accurate, culturally aligned, and compliant multilingual content at scale.   Welocalize’s Opal Platform comprises patented technology designed to automate multilingual content and improve workflow performance for enterprises. Opal functions as an agentic system that orchestrates AI, automation, and human expertise to coordinate content workflows across the lifecycle, improving speed, scalability, and operational control for global enterprises. These solutions operate within a secure and compliant environment supported by seven ISO certifications. Welocalize is headquartered in New York with offices worldwide. welocalize.com  ROLE OVERVIEW  Welocalize is looking for a native-level Swahili speaker to join a confidential, large-scale AI and consumer technology programme for a major global technology and communications client.  It's a hands-on, on-site role that combines two things: evaluating a pre-release AI model in your language, and testing how the product actually performs on a client-supplied device — a smartphone and a next-generation smart glass. If you enjoy noticing the detail other people miss, this is work you'll find satisfying.  Welocalize is looking for a native-level Swahili speaker to join a large-scale AI and consumer technology programme.  It's a hands-on, on-site role that combines two things: evaluating a pre-release AI model in your language, and testing how it performs on a real device. You'll be among the first people to see this technology in Swahili, and your judgement shapes how well it works before anyone else uses it.  If you enjoy noticing the detail other people miss, this is work you'll find satisfying.    MAIN RESPONSIBILITIES  Review pre-release AI model output in Swahili and judge it on accuracy, naturalness, appropriateness, and overall quality — would a native speaker really say it this way? This includes fact-checking each response against the source material.

Location: Houston, TX, United States PIPECARE Group is looking for an experienced Office Administrator to join our team in Houston . By providing technology and service focused solutions to the international arena of the oil and gas industry, the PIPECARE Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 20 years. Industry/sector: Oil & Gas / In Line Inspection services. The Office Administrator is responsible for managing day-to-day office operations, coordinating logistics for field crews and project teams, supporting HR and finance administration, and ensuring the office functions efficiently as a hub for Americas-based operations. The right candidate will be comfortable working in an oil field or industrial services environment, dealing with the pace and unpredictability that comes with it, and taking ownership of problems without waiting to be asked. Key Responsibilities & Authorities Office Operations: Manage the day-to-day running of the Katy office including facilities, supplies, equipment, and vendor relationships. Coordinate meeting rooms, visitor logistics, and general office environment standards. Oversee mail, courier, and document management processes. Maintain office lease, utilities, and service contracts; liaise with building management as required. Ensure compliance with workplace health, safety, and fire safety requirements. Field & Project Logistics Support: Coordinate crew travel, accommodation, and mobilisation logistics for field assignments across the Americas. Manage vehicle pool, equipment check-in/out registers, and PPE inventory. Support project teams with purchase order processing, expense claims, and supplier coordination. Liaise with field supervisors and project coordinators to anticipate logistics needs ahead of mobilisations. HR & People Administration: Support onboarding and offboarding processes for Houston-based and travelling employees. Maintain accurate employee records, training certifications, and compliance documentation. Coordinate drug and alcohol testing, background checks, and medical clearances as required. Track leave, overtime, and timesheet submissions; liaise with payroll as needed. Act as a first point of contact for routine employee queries on policies, benefits, and office matters. Finance & Procurement Administration: Process invoices, purchase orders, and expense reports; code transactions to correct cost centres. Maintain petty cash and manage office budget tracking. Liaise with the finance team on vendor payments, credit card reconciliations, and month-end close requirements. Manage office supply procurement and maintain preferred vendor lists. Communications & Administration: Provide administrative support to the Regional Manager and senior leadership as required. Draft correspondence, prepare reports, and maintain filing systems. Support preparation of client-facing documents, proposals, and presentations. Coordinate internal events, staff meetings, and team activities. Requirements : Essential: Minimum 3 years of experience in an office management, operations coordinator, or senior administrative role Background in a service-oriented environment (field services, technical services, contracting, or similar) Demonstrated ability to manage multiple competing priorities without dropping the ball Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) Confident communicator, both written and verbal, with a professional and positive manner Right to work in the United States without sponsorship Preferred: Prior experience in an oilfield, pipeline, energy services, or industrial services company. Familiarity with field crew logistics, including travel coordination and mobilisation workflows. Experience with basic HR administration processes (onboarding, records management, compliance tracking). Exposure to procurement and basic accounts administration in a small-to-mid-sized office environment. Experience using an ERP or HRIS system (any platform considered). Key Competencies: Takes ownership and follows through without needing to be chased. Adapts quickly when plans change, as they often do in field services. High attention to detail while maintaining a practical, solutions-focused outlook. Builds strong working relationships across technical, operational, and commercial teams. Handles sensitive information with discretion and professionalism. Proactively identifies problems and resolves them before they escalate. What We Offer Competitive salary commensurate with experience Health, dental, and vision benefits Paid time off and company holidays A varied, fast-paced role with real responsibility from day one Exposure to international operations across a growing global business Stable, family-owned business with a long-term growth outlook Part time and flex-work considered

Location: Uttar Pradesh, Noida, India PIPECARE Group is looking for an experienced Chief Accountant - India & Far East based in Noida. By providing technology and service focused solutions to the international arena of the oil and gas industry, the PIPECARE Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 25 years. Core responsibilities P&L ownership and reporting P&L ownership. Own the India & Far East P&L number and report it to the Head of Finance on the Group calendar, independent of the regional General Manager. Close. Lead the monthly, quarterly and year-end close, delivering entity financial packs to the Group reporting calendar. Reporting and MIS. Prepare the region's Balance Sheet, Income Statement, Cash Flow and Statement of Equity, and the monthly MIS pack for the Head of Finance and Group CFO. One version of the truth. Act as an independent source of financial truth, cross-checking with the wider finance function and the Commercial Control Centre. Books, controls and compliance General ledger. Maintain the general ledger and balance sheet for all entities in scope, with every account reconciled and substantiated. Internal controls. Maintain financial policies and the internal control framework and enforce segregation of duties across creation, review and approval. India statutory and tax. Own GST, TDS/TCS, corporate income tax, tax audit, transfer-pricing filings and MCA / ROC filings under the Companies Act and support the pending India entity merger. Regional compliance. Monitor Far East compliance with the Group tax advisors and oversee the Americas compliance delivered by the US-qualified Senior Accountant; raise a monthly compliance report. Audit. Support the annual statutory and Group audits, resolving auditor queries with tax advisors and banks. Payments, AP and AR AP and AR ledgers. Hold the accounts payable and receivable ledgers within Finance for the region, overseeing invoicing, collections follow-up and head-office payment controls. Payment creation. Create the region's payments from the approved payment calendar and budget; Treasury arranges the funds and executes. Payroll. Oversee regional payroll, including leave salary, gratuity and final settlements, reviewing HR's payroll before disbursement. Banking and guarantees. Review bank guarantees, letters of credit and banking documents before submission, within the Group Bank Guarantee Procedure. Assets, ERP and team Fixed assets and inventory. Maintain the fixed asset register with correct capitalization and depreciation and verify physical inventory against the books, investigating variances. Project Haya (Odoo). Co-own the finance design, testing, migration and go-live readiness for Odoo in the region, then run the close in Odoo and drive automation of accounting workflows. Intercompany. Own intercompany reconciliations and cross-charges in line with the Group transfer-pricing policies, keeping the chart of accounts consistent across the five units. Team. Supervise, mentor and develop the 2 India-based reportees, setting workflows and reviewing outputs. Requirements Education. Chartered Accountant (ICAI) preferred; ACCA, CPA, CMA or equivalent also considered. An oil & gas, EPC or projects background is a strong advantage. Experience. At least 10 years in accounting, including time as a Chief Accountant, in a multi-entity or multi-country group, with a demonstrated record of owning a full accounting cycle and a regional P&L, not supporting one. Technical depth. Strong command of the monthly close, IFRS reporting, and India statutory and tax (GST, TDS, income tax, transfer pricing, Companies Act / ROC). Familiarity with Far East reporting; the ability to supervise a US-qualified accountant delivering the Americas is an advantage. Systems. Strong ERP and Excel skills. Odoo experience or an appetite to work through a new ERP implementation, is a distinct advantage. Leadership readiness. Ready to own a regional P&L and lead a small team to a disciplined, timely reporting standard. Essential Skills Accurate and disciplined, with the judgement to get details and timing right every time. Trustworthy with controls and mandates, and comfortable enforcing segregation of duties. Organized and calm under deadline pressure across multiple entities and currencies. Clear and professional in English, with auditors, banks and stakeholders alike. Proactive and commercially sharp, the kind of person who brings the Head of Finance the solution, not just the problem.

Location: South Africa Our client is a specialized business consultancy and software integration firm that helps organizations streamline operations through cloud-based technologies and intelligent business systems. They work closely with clients to design, implement, and optimize scalable digital solutions, enabling businesses to automate processes, improve customer engagement, and build more connected technology ecosystems. As they continue to grow, they are looking for an experienced Salesforce Pardot Consultant to help clients design, implement, and optimize effective B2B marketing automation solutions using Salesforce Marketing Cloud Account Engagement (Pardot) . The Role We're looking for a Salesforce Pardot Consultant (Marketing Cloud Account Engagement) with strong hands-on experience building and optimizing marketing automation workflows within the Salesforce ecosystem. Pardot / Marketing Cloud Account Engagement is the primary platform for this role. You'll work directly with clients to understand their marketing and lead management requirements and translate them into effective Pardot solutions—from lead capture, segmentation, scoring, and nurturing through to campaign automation, reporting, and Salesforce CRM alignment. This is a client-facing role that requires someone who is comfortable combining hands-on technical execution with consulting and stakeholder communication. Experience with the broader Salesforce Marketing Cloud (SFMC) ecosystem is valuable, but it is considered a secondary skill rather than the primary requirement. Role Details Commitment: Full-Time (40 hours/week) Working Hours: AU working hours Location: Fully Remote Engagement: Independent Contractor Monthly Rate: USD $1,600–3,000/month (depending on level of experience) What You'll Do Pardot / Marketing Cloud Account Engagement Build, configure, test, and optimize marketing automation campaigns using Salesforce Marketing Cloud Account Engagement (Pardot). Design and manage automated lead nurturing journeys and engagement programs. Configure segmentation lists, automation rules, completion actions, dynamic lists, and other Pardot automation functionality. Build and optimize lead scoring, grading, and qualification models. Develop forms, landing pages, email templates, and lead capture workflows. Create personalized and segmented B2B marketing campaigns based on prospect behavior, attributes, and lifecycle stage. Support campaign tracking, attribution, and reporting within Pardot and Salesforce. Maintain strong data quality and ensure accurate synchronization between Pardot and Salesforce CRM. Lead Management & Marketing Automation Translate client marketing strategies and business requirements into scalable marketing automation solutions. Develop lead nurturing and lifecycle strategies that effectively move prospects through the marketing and sales funnel. Configure lead routing, qualification, and handover processes between marketing and sales. Identify opportunities to improve conversion rates, campaign performance, and marketing-to-sales alignment. Troubleshoot automation, synchronization, campaign, and data issues. Perform thorough QA and testing before campaigns and automation workflows go live. Email & Campaign Development Build and optimize responsive email campaigns and templates. Support personalization and dynamic content based on prospect data and behavior. Develop landing pages and forms that integrate effectively with marketing campaigns. Apply HTML and CSS where required to customize emails, forms, and landing pages. Monitor campaign engagement and recommend improvements based on performance data. Salesforce Integration & Data Management Work with Salesforce CRM and Pardot to ensure reliable synchronization of prospect and customer data. Support field mapping, campaign attribution, segmentation, and lead management processes. Troubleshoot data synchronization and integration issues. Collaborate with Salesforce and technical specialists where more complex integrations are required. Support integrations between Pardot, Salesforce CRM, and other marketing or business systems. Client Consulting & Collaboration Work directly with clients to understand their marketing objectives, processes, and technical requirements. Translate business requirements into practical Pardot solutions. Explain technical concepts and recommendations clearly to both technical and non-technical stakeholders. Provide clients with guidance and best practices around Pardot, marketing automation, lead management, and campaign optimization. Collaborate with marketing, CRM, creative, product, and technical teams to deliver solutions successfully. Manage multiple client projects and priorities while maintaining a high standard of delivery. Continuous Improvement Review existing Pardot environments and identify opportunities to improve automation, data quality, campaign performance, and usability. Continuously optimize lead nurturing programs, scoring models, segmentation, and workflows. Troubleshoot platform and campaign issues to ensure reliable execution. Stay current with Salesforce Marketing Cloud Account Engagement developments and evolving B2B marketing automation best practices. What We're Looking For Must-Haves 3+ years of hands-on experience with Salesforce Pardot / Marketing Cloud Account Engagement . Strong practical experience building and managing Pardot marketing automation campaigns. Experience with Engagement Studio , automation rules, completion actions, segmentation, and dynamic lists. Experience developing lead nurturing workflows and B2B customer journeys. Strong understanding of lead scoring, grading, qualification, and marketing-to-sales handover. Experience building and managing email campaigns, forms, landing pages, and lead capture processes. Experience integrating and working with Pardot and Salesforce CRM . Strong understanding of prospect data management, segmentation, synchronization, and data quality. Experience with campaign tracking, reporting, and marketing attribution. Good HTML and CSS skills for email and landing page customization. Strong understanding of B2B marketing automation and lead lifecycle management. Excellent troubleshooting and problem-solving skills. Strong communication skills with confidence working directly with clients and stakeholders. Ability to independently manage multiple campaigns, projects, and priorities. Nice-to-Haves Experience with the broader Salesforce Marketing Cloud (SFMC) platform. Experience with Journey Builder, Automation Studio, Email Studio, or Contact Builder. Salesforce Pardot / Marketing Cloud Account Engagement certifications. Other relevant Salesforce certifications. Familiarity with APIs and integrations across the Salesforce and marketing technology ecosystem. Experience working in an agency, consultancy, or enterprise environment supporting multiple clients. Experience with more complex Salesforce CRM configurations and marketing-to-sales workflows. Familiarity with AMPscript, JavaScript, or SQL. Ideal Candidate Profile This role is ideal for someone who: Has deep hands-on knowledge of Pardot rather than only surface-level exposure to the platform. Understands both the technical and marketing sides of B2B marketing automation. Can look at an existing Pardot setup, understand how it works, and identify opportunities to improve it. Thinks beyond individual campaigns and considers the entire prospect journey from initial capture through qualification and sales handover. Enjoys combining technical execution with client-facing consulting. Takes ownership of projects from requirements gathering through implementation, testing, and optimization. Communicates technical concepts clearly to both technical and non-technical stakeholders. Is highly organized and capable of managing multiple client engagements simultaneously. Is proactive, detail-oriented, and committed to delivering high-quality work. Why Join? Work on diverse Pardot / Marketing Cloud Account Engagement projects across multiple client environments. Take ownership of meaningful B2B marketing automation and lead management initiatives. Work directly with clients and help shape how they use Salesforce to improve their marketing and sales processes. Collaborate with experienced consultants and technical specialists within a growing consultancy. Expand your expertise across Salesforce CRM, marketing automation, integrations, and the broader Salesforce ecosystem. Join a fully remote team that values autonomy, collaboration, continuous learning, and technical excellence. Recruitment Process Initial Interview Client Interview Offer & Onboarding

Location: Brazil Our client is a specialized business consultancy and software integration firm that helps organizations streamline operations through cloud-based technologies and intelligent business systems. They work closely with clients to design, implement, and optimize scalable digital solutions, enabling businesses to automate processes, improve customer engagement, and build more connected technology ecosystems. As they continue to grow, they are looking for an experienced Salesforce Pardot Consultant to help clients design, implement, and optimize effective B2B marketing automation solutions using Salesforce Marketing Cloud Account Engagement (Pardot) . The Role We're looking for a Salesforce Pardot Consultant (Marketing Cloud Account Engagement) with strong hands-on experience building and optimizing marketing automation workflows within the Salesforce ecosystem. Pardot / Marketing Cloud Account Engagement is the primary platform for this role. You'll work directly with clients to understand their marketing and lead management requirements and translate them into effective Pardot solutions—from lead capture, segmentation, scoring, and nurturing through to campaign automation, reporting, and Salesforce CRM alignment. This is a client-facing role that requires someone who is comfortable combining hands-on technical execution with consulting and stakeholder communication. Experience with the broader Salesforce Marketing Cloud (SFMC) ecosystem is valuable, but it is considered a secondary skill rather than the primary requirement. Role Details Commitment: Full-Time (40 hours/week) Working Hours: AU working hours Location: Fully Remote Engagement: Independent Contractor Monthly Rate: USD $1,600–3,000/month (depending on level of experience) What You'll Do Pardot / Marketing Cloud Account Engagement Build, configure, test, and optimize marketing automation campaigns using Salesforce Marketing Cloud Account Engagement (Pardot). Design and manage automated lead nurturing journeys and engagement programs. Configure segmentation lists, automation rules, completion actions, dynamic lists, and other Pardot automation functionality. Build and optimize lead scoring, grading, and qualification models. Develop forms, landing pages, email templates, and lead capture workflows. Create personalized and segmented B2B marketing campaigns based on prospect behavior, attributes, and lifecycle stage. Support campaign tracking, attribution, and reporting within Pardot and Salesforce. Maintain strong data quality and ensure accurate synchronization between Pardot and Salesforce CRM. Lead Management & Marketing Automation Translate client marketing strategies and business requirements into scalable marketing automation solutions. Develop lead nurturing and lifecycle strategies that effectively move prospects through the marketing and sales funnel. Configure lead routing, qualification, and handover processes between marketing and sales. Identify opportunities to improve conversion rates, campaign performance, and marketing-to-sales alignment. Troubleshoot automation, synchronization, campaign, and data issues. Perform thorough QA and testing before campaigns and automation workflows go live. Email & Campaign Development Build and optimize responsive email campaigns and templates. Support personalization and dynamic content based on prospect data and behavior. Develop landing pages and forms that integrate effectively with marketing campaigns. Apply HTML and CSS where required to customize emails, forms, and landing pages. Monitor campaign engagement and recommend improvements based on performance data. Salesforce Integration & Data Management Work with Salesforce CRM and Pardot to ensure reliable synchronization of prospect and customer data. Support field mapping, campaign attribution, segmentation, and lead management processes. Troubleshoot data synchronization and integration issues. Collaborate with Salesforce and technical specialists where more complex integrations are required. Support integrations between Pardot, Salesforce CRM, and other marketing or business systems. Client Consulting & Collaboration Work directly with clients to understand their marketing objectives, processes, and technical requirements. Translate business requirements into practical Pardot solutions. Explain technical concepts and recommendations clearly to both technical and non-technical stakeholders. Provide clients with guidance and best practices around Pardot, marketing automation, lead management, and campaign optimization. Collaborate with marketing, CRM, creative, product, and technical teams to deliver solutions successfully. Manage multiple client projects and priorities while maintaining a high standard of delivery. Continuous Improvement Review existing Pardot environments and identify opportunities to improve automation, data quality, campaign performance, and usability. Continuously optimize lead nurturing programs, scoring models, segmentation, and workflows. Troubleshoot platform and campaign issues to ensure reliable execution. Stay current with Salesforce Marketing Cloud Account Engagement developments and evolving B2B marketing automation best practices. What We're Looking For Must-Haves 3+ years of hands-on experience with Salesforce Pardot / Marketing Cloud Account Engagement . Strong practical experience building and managing Pardot marketing automation campaigns. Experience with Engagement Studio , automation rules, completion actions, segmentation, and dynamic lists. Experience developing lead nurturing workflows and B2B customer journeys. Strong understanding of lead scoring, grading, qualification, and marketing-to-sales handover. Experience building and managing email campaigns, forms, landing pages, and lead capture processes. Experience integrating and working with Pardot and Salesforce CRM . Strong understanding of prospect data management, segmentation, synchronization, and data quality. Experience with campaign tracking, reporting, and marketing attribution. Good HTML and CSS skills for email and landing page customization. Strong understanding of B2B marketing automation and lead lifecycle management. Excellent troubleshooting and problem-solving skills. Strong communication skills with confidence working directly with clients and stakeholders. Ability to independently manage multiple campaigns, projects, and priorities. Nice-to-Haves Experience with the broader Salesforce Marketing Cloud (SFMC) platform. Experience with Journey Builder, Automation Studio, Email Studio, or Contact Builder. Salesforce Pardot / Marketing Cloud Account Engagement certifications. Other relevant Salesforce certifications. Familiarity with APIs and integrations across the Salesforce and marketing technology ecosystem. Experience working in an agency, consultancy, or enterprise environment supporting multiple clients. Experience with more complex Salesforce CRM configurations and marketing-to-sales workflows. Familiarity with AMPscript, JavaScript, or SQL. Ideal Candidate Profile This role is ideal for someone who: Has deep hands-on knowledge of Pardot rather than only surface-level exposure to the platform. Understands both the technical and marketing sides of B2B marketing automation. Can look at an existing Pardot setup, understand how it works, and identify opportunities to improve it. Thinks beyond individual campaigns and considers the entire prospect journey from initial capture through qualification and sales handover. Enjoys combining technical execution with client-facing consulting. Takes ownership of projects from requirements gathering through implementation, testing, and optimization. Communicates technical concepts clearly to both technical and non-technical stakeholders. Is highly organized and capable of managing multiple client engagements simultaneously. Is proactive, detail-oriented, and committed to delivering high-quality work. Why Join? Work on diverse Pardot / Marketing Cloud Account Engagement projects across multiple client environments. Take ownership of meaningful B2B marketing automation and lead management initiatives. Work directly with clients and help shape how they use Salesforce to improve their marketing and sales processes. Collaborate with experienced consultants and technical specialists within a growing consultancy. Expand your expertise across Salesforce CRM, marketing automation, integrations, and the broader Salesforce ecosystem. Join a fully remote team that values autonomy, collaboration, continuous learning, and technical excellence. Recruitment Process Initial Interview Client Interview Offer & Onboarding

Location: Metro Manila, Philippines Bookkeeper / CPA (US or AU Accounting) We are building a select talent pool of highly qualified Bookkeepers, CPAs, and Accounting Specialists to match with growing international accounting and finance firms. In this role, you will work directly with overseas accounting practices to expand their in-house capacity and support their existing client portfolios. NOTE: THIS IS AN APPLICATION FOR OUR TALENT POOL. We are actively building a pipeline of qualified accounting professionals. By applying, your profile will be vetted and pre-qualified so we can rapidly match you with incoming US or AU accounting firms. Type: Flexible (Part-Time and Full-Time opportunities available) Schedule: US or AEST business hours Location: Fully Remote Engagement: Independent Contractor Rate: Competitive USD hourly/monthly rates (scaled to experience and commitment) Start Date: ASAP / Rolling Placement What You'll Be Doing: Integrate directly into offshore accounting and finance teams to provide dedicated capacity and operational support. Manage day-to-day books across multiple client accounts using platforms like QuickBooks Online or Xero, categorizing expenses, clearing backlogs, and maintaining up-to-date general ledgers. Generate and issue invoices, track incoming payments, manage retainer billing, handle vendor bill payments, and issue reminders on behalf of firm clients. Process international transactions and manage funds using multi-currency payment platforms (e.g., Airwallex, Wise, Stripe). Prepare clean monthly, quarterly, and year-end financial statements (Profit & Loss, Balance Sheets, Cash Flow reports) across various client entities. Assist firm teams with tax filing prep and compliance alignment specific to US (IRS/GAAP) or Australian (ATO/BAS) standards. Who You Are: Proven track record working with foreign accounts—specifically US or Australian (AU) clients . Background as a Bookkeeper, Accounting Specialist, or Certified Public Accountant (CPA). Advanced hands-on proficiency with QuickBooks Online and/or Xero . Practical experience handling multi-currency platforms (Airwallex, Wise) and international bank transfers. Flawless written and spoken English skills, meticulous attention to detail, and comfort managing remote workflows independently. Nice-to-Haves Familiarity with US GAAP/IRS guidelines or Australian BAS/GST tax regulations. Experience in specialized niches like e-commerce, creative industries, SaaS, or professional services. Proficiency with remote collaboration tools (Slack, Google Workspace, Asana). Recruitment Process: Initial Interview (HR/Recruiter) Test Assignment Final Interview (Client)

Location: Cape Town, South Africa Bookkeeper / CPA (US or AU Accounting) We are building a select talent pool of highly qualified Bookkeepers, CPAs, and Accounting Specialists to match with growing international accounting and finance firms. In this role, you will work directly with overseas accounting practices to expand their in-house capacity and support their existing client portfolios. NOTE: THIS IS AN APPLICATION FOR OUR TALENT POOL. We are actively building a pipeline of qualified accounting professionals. By applying, your profile will be vetted and pre-qualified so we can rapidly match you with incoming US or AU accounting firms. Type: Flexible (Part-Time and Full-Time opportunities available) Schedule: US or AEST business hours Location: Fully Remote Engagement: Independent Contractor Rate: Competitive USD hourly/monthly rates (scaled to experience and commitment) Start Date: ASAP / Rolling Placement What You'll Be Doing: Integrate directly into offshore accounting and finance teams to provide dedicated capacity and operational support. Manage day-to-day books across multiple client accounts using platforms like QuickBooks Online or Xero, categorizing expenses, clearing backlogs, and maintaining up-to-date general ledgers. Generate and issue invoices, track incoming payments, manage retainer billing, handle vendor bill payments, and issue reminders on behalf of firm clients. Process international transactions and manage funds using multi-currency payment platforms (e.g., Airwallex, Wise, Stripe). Prepare clean monthly, quarterly, and year-end financial statements (Profit & Loss, Balance Sheets, Cash Flow reports) across various client entities. Assist firm teams with tax filing prep and compliance alignment specific to US (IRS/GAAP) or Australian (ATO/BAS) standards. Who You Are: Proven track record working with foreign accounts—specifically US or Australian (AU) clients . Background as a Bookkeeper, Accounting Specialist, or Certified Public Accountant (CPA). Advanced hands-on proficiency with QuickBooks Online and/or Xero . Practical experience handling multi-currency platforms (Airwallex, Wise) and international bank transfers. Flawless written and spoken English skills, meticulous attention to detail, and comfort managing remote workflows independently. Nice-to-Haves Familiarity with US GAAP/IRS guidelines or Australian BAS/GST tax regulations. Experience in specialized niches like e-commerce, creative industries, SaaS, or professional services. Proficiency with remote collaboration tools (Slack, Google Workspace, Asana). Recruitment Process: Initial Interview (HR/Recruiter) Test Assignment Final Interview (Client)

Location: Buenos Aires, Argentina Bookkeeper / CPA (US or AU Accounting) We are building a select talent pool of highly qualified Bookkeepers, CPAs, and Accounting Specialists to match with growing international accounting and finance firms. In this role, you will work directly with overseas accounting practices to expand their in-house capacity and support their existing client portfolios. NOTE: THIS IS AN APPLICATION FOR OUR TALENT POOL. We are actively building a pipeline of qualified accounting professionals. By applying, your profile will be vetted and pre-qualified so we can rapidly match you with incoming US or AU accounting firms. Type: Flexible (Part-Time and Full-Time opportunities available) Schedule: US or AEST business hours Location: Fully Remote Engagement: Independent Contractor Rate: Competitive USD hourly/monthly rates (scaled to experience and commitment) Start Date: ASAP / Rolling Placement What You'll Be Doing: Integrate directly into offshore accounting and finance teams to provide dedicated capacity and operational support. Manage day-to-day books across multiple client accounts using platforms like QuickBooks Online or Xero, categorizing expenses, clearing backlogs, and maintaining up-to-date general ledgers. Generate and issue invoices, track incoming payments, manage retainer billing, handle vendor bill payments, and issue reminders on behalf of firm clients. Process international transactions and manage funds using multi-currency payment platforms (e.g., Airwallex, Wise, Stripe). Prepare clean monthly, quarterly, and year-end financial statements (Profit & Loss, Balance Sheets, Cash Flow reports) across various client entities. Assist firm teams with tax filing prep and compliance alignment specific to US (IRS/GAAP) or Australian (ATO/BAS) standards. Who You Are: Proven track record working with foreign accounts—specifically US or Australian (AU) clients . Background as a Bookkeeper, Accounting Specialist, or Certified Public Accountant (CPA). Advanced hands-on proficiency with QuickBooks Online and/or Xero . Practical experience handling multi-currency platforms (Airwallex, Wise) and international bank transfers. Flawless written and spoken English skills, meticulous attention to detail, and comfort managing remote workflows independently. Nice-to-Haves Familiarity with US GAAP/IRS guidelines or Australian BAS/GST tax regulations. Experience in specialized niches like e-commerce, creative industries, SaaS, or professional services. Proficiency with remote collaboration tools (Slack, Google Workspace, Asana). Recruitment Process: Initial Interview (HR/Recruiter) Test Assignment Final Interview (Client)

Location: Bogotá, Colombia Bookkeeper / CPA (US or AU Accounting) We are building a select talent pool of highly qualified Bookkeepers, CPAs, and Accounting Specialists to match with growing international accounting and finance firms. In this role, you will work directly with overseas accounting practices to expand their in-house capacity and support their existing client portfolios. NOTE: THIS IS AN APPLICATION FOR OUR TALENT POOL. We are actively building a pipeline of qualified accounting professionals. By applying, your profile will be vetted and pre-qualified so we can rapidly match you with incoming US or AU accounting firms. Type: Flexible (Part-Time and Full-Time opportunities available) Schedule: US or AEST business hours Location: Fully Remote Engagement: Independent Contractor Rate: Competitive USD hourly/monthly rates (scaled to experience and commitment) Start Date: ASAP / Rolling Placement What You'll Be Doing: Integrate directly into offshore accounting and finance teams to provide dedicated capacity and operational support. Manage day-to-day books across multiple client accounts using platforms like QuickBooks Online or Xero, categorizing expenses, clearing backlogs, and maintaining up-to-date general ledgers. Generate and issue invoices, track incoming payments, manage retainer billing, handle vendor bill payments, and issue reminders on behalf of firm clients. Process international transactions and manage funds using multi-currency payment platforms (e.g., Airwallex, Wise, Stripe). Prepare clean monthly, quarterly, and year-end financial statements (Profit & Loss, Balance Sheets, Cash Flow reports) across various client entities. Assist firm teams with tax filing prep and compliance alignment specific to US (IRS/GAAP) or Australian (ATO/BAS) standards. Who You Are: Proven track record working with foreign accounts—specifically US or Australian (AU) clients . Background as a Bookkeeper, Accounting Specialist, or Certified Public Accountant (CPA). Advanced hands-on proficiency with QuickBooks Online and/or Xero . Practical experience handling multi-currency platforms (Airwallex, Wise) and international bank transfers. Flawless written and spoken English skills, meticulous attention to detail, and comfort managing remote workflows independently. Nice-to-Haves Familiarity with US GAAP/IRS guidelines or Australian BAS/GST tax regulations. Experience in specialized niches like e-commerce, creative industries, SaaS, or professional services. Proficiency with remote collaboration tools (Slack, Google Workspace, Asana). Recruitment Process: Initial Interview (HR/Recruiter) Test Assignment Final Interview (Client)

Location: Brasilia, Brazil Bookkeeper / CPA (US or AU Accounting) We are building a select talent pool of highly qualified Bookkeepers, CPAs, and Accounting Specialists to match with growing international accounting and finance firms. In this role, you will work directly with overseas accounting practices to expand their in-house capacity and support their existing client portfolios. NOTE: THIS IS AN APPLICATION FOR OUR TALENT POOL. We are actively building a pipeline of qualified accounting professionals. By applying, your profile will be vetted and pre-qualified so we can rapidly match you with incoming US or AU accounting firms. Type: Flexible (Part-Time and Full-Time opportunities available) Schedule: US or AEST business hours Location: Fully Remote Engagement: Independent Contractor Rate: Competitive USD hourly/monthly rates (scaled to experience and commitment) Start Date: ASAP / Rolling Placement What You'll Be Doing: Integrate directly into offshore accounting and finance teams to provide dedicated capacity and operational support. Manage day-to-day books across multiple client accounts using platforms like QuickBooks Online or Xero, categorizing expenses, clearing backlogs, and maintaining up-to-date general ledgers. Generate and issue invoices, track incoming payments, manage retainer billing, handle vendor bill payments, and issue reminders on behalf of firm clients. Process international transactions and manage funds using multi-currency payment platforms (e.g., Airwallex, Wise, Stripe). Prepare clean monthly, quarterly, and year-end financial statements (Profit & Loss, Balance Sheets, Cash Flow reports) across various client entities. Assist firm teams with tax filing prep and compliance alignment specific to US (IRS/GAAP) or Australian (ATO/BAS) standards. Who You Are: Proven track record working with foreign accounts—specifically US or Australian (AU) clients . Background as a Bookkeeper, Accounting Specialist, or Certified Public Accountant (CPA). Advanced hands-on proficiency with QuickBooks Online and/or Xero . Practical experience handling multi-currency platforms (Airwallex, Wise) and international bank transfers. Flawless written and spoken English skills, meticulous attention to detail, and comfort managing remote workflows independently. Nice-to-Haves Familiarity with US GAAP/IRS guidelines or Australian BAS/GST tax regulations. Experience in specialized niches like e-commerce, creative industries, SaaS, or professional services. Proficiency with remote collaboration tools (Slack, Google Workspace, Asana). Recruitment Process: Initial Interview (HR/Recruiter) Test Assignment Final Interview (Client)

Location: Caracas, Venezuela Bookkeeper / CPA (US or AU Accounting) We are building a select talent pool of highly qualified Bookkeepers, CPAs, and Accounting Specialists to match with growing international accounting and finance firms. In this role, you will work directly with overseas accounting practices to expand their in-house capacity and support their existing client portfolios. NOTE: THIS IS AN APPLICATION FOR OUR TALENT POOL. We are actively building a pipeline of qualified accounting professionals. By applying, your profile will be vetted and pre-qualified so we can rapidly match you with incoming US or AU accounting firms. Type: Flexible (Part-Time and Full-Time opportunities available) Schedule: US or AEST business hours Location: Fully Remote Engagement: Independent Contractor Rate: Competitive USD hourly/monthly rates (scaled to experience and commitment) Start Date: ASAP / Rolling Placement What You'll Be Doing: Integrate directly into offshore accounting and finance teams to provide dedicated capacity and operational support. Manage day-to-day books across multiple client accounts using platforms like QuickBooks Online or Xero, categorizing expenses, clearing backlogs, and maintaining up-to-date general ledgers. Generate and issue invoices, track incoming payments, manage retainer billing, handle vendor bill payments, and issue reminders on behalf of firm clients. Process international transactions and manage funds using multi-currency payment platforms (e.g., Airwallex, Wise, Stripe). Prepare clean monthly, quarterly, and year-end financial statements (Profit & Loss, Balance Sheets, Cash Flow reports) across various client entities. Assist firm teams with tax filing prep and compliance alignment specific to US (IRS/GAAP) or Australian (ATO/BAS) standards. Who You Are: Proven track record working with foreign accounts—specifically US or Australian (AU) clients . Background as a Bookkeeper, Accounting Specialist, or Certified Public Accountant (CPA). Advanced hands-on proficiency with QuickBooks Online and/or Xero . Practical experience handling multi-currency platforms (Airwallex, Wise) and international bank transfers. Flawless written and spoken English skills, meticulous attention to detail, and comfort managing remote workflows independently. Nice-to-Haves Familiarity with US GAAP/IRS guidelines or Australian BAS/GST tax regulations. Experience in specialized niches like e-commerce, creative industries, SaaS, or professional services. Proficiency with remote collaboration tools (Slack, Google Workspace, Asana). Recruitment Process: Initial Interview (HR/Recruiter) Test Assignment Final Interview (Client)

Location: Metro Manila, Philippines About the Client We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card. The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets. As the business continues to grow, they're looking for their first dedicated Customer Support Specialist to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function. The Role We're looking for a Customer Support Specialist – Fintech & Crypto Payments who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency. You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns. The majority of support will be handled through live chat and written communication , with occasional phone or video calls when customers require more hands-on assistance. As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures. This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Fixed Bahamas business hours (Eastern Time) Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: US$1,200 - $1,600 (Depending on level of experience) What You'll Do Customer Support & Platform Assistance Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels. Handle phone or video calls when issues require more detailed or personalized assistance. Guide customers through account creation, onboarding, verification, and general platform navigation. Help customers understand and use the platform's features and services effectively. Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions. Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs. Maintain professional, clear, and reassuring communication throughout the customer journey. Crypto Card & Payment Support Assist customers with crypto card issuance, activation, linking, and usage. Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns. Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions. Support customers with deposits, withdrawals, transfers, balances, and account-related transactions. Investigate transaction discrepancies and coordinate with internal teams where additional support is required. Provide clear guidance while maintaining accuracy when handling financial and transactional information. Account Verification & Issue Resolution Guide customers through relevant KYC, identity verification, and account-related procedures. Troubleshoot common account access, verification, and platform issues. Independently investigate and resolve incoming cases using available tools, resources, and established procedures. Recognize when issues require escalation to operations, compliance, payments, or technical teams. Maintain ownership of the customer experience even when other teams are involved in resolving a case. Handle sensitive customer information with appropriate care, discretion, and confidentiality. Support Operations & Continuous Improvement Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems. Follow established SOPs while identifying opportunities to improve support processes and customer communication. Help build and refine the customer support function as the company's first dedicated support specialist. Identify recurring issues, customer pain points, and potential gaps in the platform experience. Share feedback and recommendations with relevant internal teams. Stay informed about platform functionality, crypto card processes, internal procedures, and product updates. What We're Looking For Must-Haves At least 3 years of experience in customer support, client services, or client operations , preferably within fintech, financial services, digital banking, payments, or cryptocurrency. Direct experience supporting customers using financial products, payment cards, or digital financial platforms. Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting. Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes. Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally. Experience handling customer inquiries through live chat, email, or other written communication channels. Confidence communicating with customers through phone or video calls when required. Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns. Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary. Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information. Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness. A proactive, resourceful, and customer-focused approach to problem-solving. Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use. Nice-to-Haves Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business. Experience supporting Visa/Mastercard-linked financial products or payment cards. Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions. Experience in payments operations, trading operations, financial-services operations, or client operations. Experience supporting B2C financial products. Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools. Experience using ticketing systems, knowledge bases, and internal escalation workflows. Understanding of blockchain and cryptocurrency concepts. Experience coordinating with compliance, risk, fraud, payments, or technical teams. Previous experience helping establish or improve a customer support function. Ideal Candidate Profile You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems. You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution. Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use. As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops. Most importantly, you're resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience . Why Join? Join a growing business operating at the intersection of fintech, digital assets, and payment technology. Become the company's first dedicated Customer Support Specialist and play an important role in developing the function. Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations. Take meaningful ownership of customer cases rather than working within a narrowly defined support function. Collaborate directly with operations, compliance, payments, and technical teams. Work remotely in a role that values independence, initiative, and problem-solving. Recruitment Process Initial Interview with Bamboo Works Client Interview Offer & Onboarding

Location: Cape Town, South Africa About the Client We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card. The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets. As the business continues to grow, they're looking for their first dedicated Customer Support Specialist to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function. The Role We're looking for a Customer Support Specialist – Fintech & Crypto Payments who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency. You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns. The majority of support will be handled through live chat and written communication , with occasional phone or video calls when customers require more hands-on assistance. As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures. This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Fixed Bahamas business hours (Eastern Time) Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: US$1,200 - $1,600 (Depending on level of experience) What You'll Do Customer Support & Platform Assistance Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels. Handle phone or video calls when issues require more detailed or personalized assistance. Guide customers through account creation, onboarding, verification, and general platform navigation. Help customers understand and use the platform's features and services effectively. Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions. Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs. Maintain professional, clear, and reassuring communication throughout the customer journey. Crypto Card & Payment Support Assist customers with crypto card issuance, activation, linking, and usage. Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns. Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions. Support customers with deposits, withdrawals, transfers, balances, and account-related transactions. Investigate transaction discrepancies and coordinate with internal teams where additional support is required. Provide clear guidance while maintaining accuracy when handling financial and transactional information. Account Verification & Issue Resolution Guide customers through relevant KYC, identity verification, and account-related procedures. Troubleshoot common account access, verification, and platform issues. Independently investigate and resolve incoming cases using available tools, resources, and established procedures. Recognize when issues require escalation to operations, compliance, payments, or technical teams. Maintain ownership of the customer experience even when other teams are involved in resolving a case. Handle sensitive customer information with appropriate care, discretion, and confidentiality. Support Operations & Continuous Improvement Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems. Follow established SOPs while identifying opportunities to improve support processes and customer communication. Help build and refine the customer support function as the company's first dedicated support specialist. Identify recurring issues, customer pain points, and potential gaps in the platform experience. Share feedback and recommendations with relevant internal teams. Stay informed about platform functionality, crypto card processes, internal procedures, and product updates. What We're Looking For Must-Haves At least 3 years of experience in customer support, client services, or client operations , preferably within fintech, financial services, digital banking, payments, or cryptocurrency. Direct experience supporting customers using financial products, payment cards, or digital financial platforms. Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting. Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes. Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally. Experience handling customer inquiries through live chat, email, or other written communication channels. Confidence communicating with customers through phone or video calls when required. Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns. Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary. Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information. Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness. A proactive, resourceful, and customer-focused approach to problem-solving. Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use. Nice-to-Haves Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business. Experience supporting Visa/Mastercard-linked financial products or payment cards. Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions. Experience in payments operations, trading operations, financial-services operations, or client operations. Experience supporting B2C financial products. Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools. Experience using ticketing systems, knowledge bases, and internal escalation workflows. Understanding of blockchain and cryptocurrency concepts. Experience coordinating with compliance, risk, fraud, payments, or technical teams. Previous experience helping establish or improve a customer support function. Ideal Candidate Profile You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems. You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution. Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use. As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops. Most importantly, you're resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience . Why Join? Join a growing business operating at the intersection of fintech, digital assets, and payment technology. Become the company's first dedicated Customer Support Specialist and play an important role in developing the function. Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations. Take meaningful ownership of customer cases rather than working within a narrowly defined support function. Collaborate directly with operations, compliance, payments, and technical teams. Work remotely in a role that values independence, initiative, and problem-solving. Recruitment Process Initial Interview with Bamboo Works Client Interview Offer & Onboarding

Location: Bogotá, Colombia Bookkeeper / CPA (US or AU Accounting) We are building a select talent pool of highly qualified Bookkeepers, CPAs, and Accounting Specialists to match with growing international accounting and finance firms. In this role, you will work directly with overseas accounting practices to expand their in-house capacity and support their existing client portfolios. NOTE: THIS IS AN APPLICATION FOR OUR TALENT POOL. We are actively building a pipeline of qualified accounting professionals. By applying, your profile will be vetted and pre-qualified so we can rapidly match you with incoming US or AU accounting firms. Type: Flexible (Part-Time and Full-Time opportunities available) Schedule: US or AEST business hours Location: Fully Remote Engagement: Independent Contractor Rate: Competitive USD hourly/monthly rates (scaled to experience and commitment) Start Date: ASAP / Rolling Placement What You'll Be Doing: Integrate directly into offshore accounting and finance teams to provide dedicated capacity and operational support. Manage day-to-day books across multiple client accounts using platforms like QuickBooks Online or Xero, categorizing expenses, clearing backlogs, and maintaining up-to-date general ledgers. Generate and issue invoices, track incoming payments, manage retainer billing, handle vendor bill payments, and issue reminders on behalf of firm clients. Process international transactions and manage funds using multi-currency payment platforms (e.g., Airwallex, Wise, Stripe). Prepare clean monthly, quarterly, and year-end financial statements (Profit & Loss, Balance Sheets, Cash Flow reports) across various client entities. Assist firm teams with tax filing prep and compliance alignment specific to US (IRS/GAAP) or Australian (ATO/BAS) standards. Who You Are: Proven track record working with foreign accounts—specifically US or Australian (AU) clients . Background as a Bookkeeper, Accounting Specialist, or Certified Public Accountant (CPA). Advanced hands-on proficiency with QuickBooks Online and/or Xero . Practical experience handling multi-currency platforms (Airwallex, Wise) and international bank transfers. Flawless written and spoken English skills, meticulous attention to detail, and comfort managing remote workflows independently. Nice-to-Haves Familiarity with US GAAP/IRS guidelines or Australian BAS/GST tax regulations. Experience in specialized niches like e-commerce, creative industries, SaaS, or professional services. Proficiency with remote collaboration tools (Slack, Google Workspace, Asana). Recruitment Process: Initial Interview (HR/Recruiter) Test Assignment Final Interview (Client)

Location: Latvia About the Client We're helping a growing AI and process automation consultancy based in Munich, Germany find a Senior AI Automation Engineer to design and deliver sophisticated automation and AI-powered business solutions. The company works with small and medium-sized businesses across Germany, Austria, and Switzerland, helping them streamline operations, improve efficiency, and scale through intelligent automation. Its solutions span CRM systems, AI agents, automated workflows, business intelligence, and custom software integrations. The Role We're looking for a Senior AI Automation Engineer who combines a strong software development background with advanced hands-on experience in automation engineering and AI integrations. You'll design and build complex automation systems, integrate AI technologies, develop custom code, and create tailored software solutions when existing platforms aren't sufficient. Working closely with the founder and delivery team, you'll take ownership of projects from requirements gathering and technical design through development, deployment, and optimization. This isn't a role for someone who only builds simple automations. We're looking for a software engineer who understands system architecture, can solve complex technical challenges, and knows when to use low-code platforms versus custom development. Role Details Commitment: Full-Time (40 hours/week) Working Hours: CET Location: Fully Remote Engagement: Independent Contractor Monthly Rate: $1,800-$2,400 (can be higher, depending on level of experience) What You'll Do AI Automation & Workflow Development Design, build, and maintain complex automation workflows using n8n, Make.com, and Zapier . Develop end-to-end integrations connecting business applications, APIs, databases, CRMs, and AI models. Build and optimize HubSpot CRM automations , including contacts, deals, pipelines, properties, and workflows. Develop AI-powered solutions and agents for sales, research, customer support, and other business processes. Troubleshoot and optimize workflows for reliability, scalability, and maintainability. Software Development & AI Systems Develop custom integrations, scripts, and applications using JavaScript/TypeScript and/or Python . Design robust system architectures involving APIs, webhooks, databases, and authentication. Build RAG (Retrieval-Augmented Generation) systems using LLMs, embeddings, document retrieval, and vector databases. Evaluate existing platforms and develop custom solutions when off-the-shelf tools are insufficient. Apply software engineering and cybersecurity best practices to ensure secure, reliable, and maintainable systems. Project Ownership & Collaboration Take ownership of projects from requirements gathering and solution design through testing, deployment, and optimization. Translate business requirements into practical technical solutions. Collaborate with the founder and delivery team on technical decisions and project execution. Maintain clear documentation and high standards of quality. Proactively identify opportunities to improve systems, workflows, and development processes. What We're Looking For Must-Haves Several years (at least 3+) of professional software development experience , complemented by substantial hands-on automation engineering experience. Advanced proficiency in n8n and Make.com , including complex, multi-step workflows and integrations. Strong hands-on experience with HubSpot CRM , including its data structures, pipelines, properties, and automation capabilities. Practical experience building RAG-based AI systems , including LLM integrations, embeddings, document retrieval, and vector databases. Strong programming skills in JavaScript/TypeScript and/or Python . Solid understanding of APIs, webhooks, databases, authentication, and system architecture. Experience developing AI-powered workflows, LLM integrations, and AI agents. Ability to independently design, troubleshoot, and deliver complex technical solutions. Excellent written and spoken English, with the ability to communicate technical concepts clearly. Nice-to-Haves Experience with Zapier, Close CRM, or other automation and CRM platforms . Familiarity with Claude Code or similar AI-assisted development tools. Experience building custom business applications or replacing/extending SaaS platforms. Background in an AI automation consultancy, agency, or client-facing technical environment. Previous technical leadership experience. Ideal Candidate Profile You're a software engineer at heart who understands both traditional development and modern automation platforms. You know when to use n8n or Make.com, when custom code is necessary, and how to design solutions that are secure, scalable, and maintainable. You're analytical, structured, detail-oriented, and methodical in your approach. You think through technical challenges carefully, make logical and well-reasoned decisions, and value precision and quality over quick fixes. You're also reliable, accountable, and calm under pressure. You take ownership of projects, communicate proactively, and can be trusted to deliver consistently high-quality work with minimal supervision. Above all, you're curious about emerging AI technologies and motivated to build practical, innovative solutions that solve real business problems. Why Join? Work on complex AI automation, RAG, CRM integration, and custom software projects. Collaborate closely with the founder of a growing AI consultancy serving the DACH market. Take ownership of technical solutions with significant autonomy. Help shape technical standards, processes, and future engineering capabilities. Join a long-term, fully remote opportunity with room for professional growth. Recruitment Process Initial Interview with Bamboo Works Client Interview Technical Assessment / Test Assignment Offer & Onboarding The technical assessment will take place after the interview stage.