Location: New York, NY, United States
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the Team
Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.
As a Sr. Security Engineer at Fanatics Betting & Gaming (FBG), your knowledge and experience in designing, implementing and maintaining security measures will help the organization stay ahead of security risks and protect company assets. This role sits on the Security Operations Team within the Information Security department and reports to the Manager, Security Engineering.
Responsibilities
Partner with cross functional teams on endpoint security initiatives, ensuring configurations, policies, and enforcement mechanisms are sound and aligned with organizational risk tolerance.
Monitor and help remediate vulnerabilities across the endpoint and mobile fleet, partnering with IT on patch management and compliance tracking.
Continuous evaluation of several security tools including but not limited to Data Loss Prevention, Vulnerability Management, Identity and Access Management, Web Application Firewall, Email Protection and Endpoint Protection.
Develop and maintain a library of scripts to be leveraged to automate threat hunting, detection, and digital forensics efforts.
Design, implement and refine security detection mechanisms to improve operational efficiency and observability.
Leverage AI tools and workflows to accelerate threat hunting, detection, and other automation efforts.
Mentor junior team members and build out runbooks and training resources that raise the bar for the whole team.
Stay up-to-date on the latest threats, vulnerabilities, and security trends to ensure that our organization is prepared to address emerging threats.
Collaborate with internal teams to ensure that secure implementation guidelines are followed.
Participate in an on-call rotation to provide 24/7 support for critical incident escalations.
Qualifications
7+ years of experience as a security engineer or in a similar role
Strong hands on experience securing and managing mobile devices at scale
Experience with vulnerability management practices and tools, particularly for endpoint and mobile device compliance.
Experience participating in incident response efforts, with the ability to lead investigations involving endpoint or mobile compromise.
Experience with identity management protocols (e.g., OAuth, SAML, OpenID Connect).
Experience evaluating, selecting, or implementing enterprise security tools (e.g., DLP, IAM, WAF, email security).
Experience building or tuning detection logic to identify malicious activity (detection engineering).
Experience automating security workflows via SOAR or custom scripting.
Demonstrated ability to adapt to evolving priorities, ambiguous requirements and a rapidly changing security landscape.
Team player and strong communicator able to translate technical concepts for any audience.
Eager to learn and adapt with a drive to learn new tools, techniques, and approaches as the security landscape evolves.
Experience drafting high quality documentation such as standards, policies, and architecture diagrams.
Demonstrated experience leveraging Infrastructure as code tools such as Terraform or Ansible is preferred.
Experience with Cloudflare Datadog, Wiz and Tines is preferred.
Foundational knowledge in agile methodologies required.
Experience with scripting languages such as Python or Bash is required.
Relevant certifications such as GCIH, OSCP, or GSEC are a plus
Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connections and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.
For information about our benefits, please visit https://benefitsatfanatics.com/
Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/
Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit
https://benefitsatfanatics.com/
Salary Range
$128,000
—
$160,000 USD
By submitting your application, you agree to our terms of service and acknowledge you have read our
Candidate Privacy Policy.
Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it
here
.
Location: Remote
Workplace: Remote
Kit https://kit.com/ is the email marketing platform experts choose to grow their audience, deepen their relationships, and build a business around the work they love. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform.
More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote.
We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next.
THE ROLE
Kit's most established creators run real companies, with teams, large lists, dedicated sending needs, and a buying process that our self-serve motion wasn't built to serve. Because this part of our business is growing, we're looking for a Senior Product Marketing Manager, Scaling Creators to own how Kit wins, lands, and expands these businesses through a sales-assisted motion that sits alongside our self-serve product.
You'll define who this buyer is, write the story that resonates and wins with them, and build the GTM strategy to drive inbound pipeline for our sales team. When these creators choose Kit and grow on it, they build more valuable businesses, and that's the outcome this role exists for.
This is a full-time individual contributor role ideal for someone who has added an upmarket sales-led motion to a product-led company before and wants their work measured in win rate and deal size.
YOUR SUPPORT SYSTEM
You'll report to Christina Lhi https://www.linkedin.com/in/christinalhi/, Head of Marketing, and work alongside two other experienced Product Marketing Managers on Kit's product marketing team. Together, you'll keep the self-serve and sales-assisted stories feeling like one Kit.
You'll spend a lot of your time with:
- Our sales leadership, on who we sell to, the deal toolkit, enablement, and win/loss
- Account Executives and Solutions Consultants, on demo narratives, discovery, and technical and migration proof
- Product, on packaging, launches, and roadmap input
- RevOps and analytics, on how accounts get routed to sales, attribution, and pricing decisions
- Creator Success, on case studies, customer references, and expansion plays
- Demand gen, content, and events, on campaigns and events for established creators
WHAT YOU'LL DO
- First Week: Dive into our onboarding curriculum in Notion and learn Kit's product, pricing, and current positioning. Attend Get-To-Know-You (GTKY) meetings with marketing, sales, Solutions Consultants, RevOps, and Creator Success. Get access to our CRM, call recordings, and product analytics, and start listening to recent sales calls. Understand how product marketing currently works at Kit
- First Month: Shadow 15+ sales calls and talk with 10 established creators, including recent wins, losses, and churned accounts. Audit the sales content reps use today and how product usage currently routes accounts to sales. Set baselines with RevOps for win rate, sales cycle, deal size, and expansion revenue. Share a written point of view with the entire growth team on who our established creator buyer is and the three biggest gaps in how we sell to them. And an action plan on how we can win these creators.
- First Six Months: Define the ideal customer niches and buying personas. Ship a messaging framework for these personas, tied to outcomes like revenue per subscriber, deliverability, team workflows, and safe migration, and make sure it fits Kit's broader story. Build the core deal toolkit: first-call and demo narrative, discovery guide, pitch deck, business case template, security and deliverability one-pagers, a migration plan, and competitive battlecards. Build and execute GTM tactics needed in order to drive MQLs and ultimately new MRR attributed to the sales funnel.
- First Year: Sales runs on messaging and tools you built, pitch with confidence and we drive 2X inbound MQLs from when you started. You’ll own and lead our channel strategy, setting the vision, driving cross-functional alignment, and partnering with Marketing to bring it to life. You'll run a quarterly win/loss program and share what you learn openly, build a clear path for sales leads on our website, and make sure launches that matter to larger accounts ship with both a self-serve and a sales-assisted version. Your work has a direct impact on helping Kit reach $100,000,000 ARR while protecting the self-serve engine that got us here.
WHAT WILL S.E.T. YOU UP FOR SUCCESS
Skills
- Segmentation and buyer definition: turning firmographic and product usage data into a clear picture of who to sell to and when
- Messaging and positioning for a sales-assisted buyer, including competitive differentiation and objection handling
- Sales enablement that reps actually use: demo narratives, discovery guides, business cases, and battlecards
- Writing and storytelling that turns product depth into a business case a non-technical buyer can act on
- Working with CRM, product analytics, and pipeline data to measure funnel conversion, win rate, and deal size
- Customer and market/competitor research, including win/loss interviews and call analysis
- Systems thinking: connecting people, processes, data, and tools to identify opportunities and build repeatable solutions across the go-to-market motion
- Strong AI fluency: knowing when to leverage AI and how to build AI-powered workflows or tools that scale product marketing work, with human judgment and quality checks built in
- Pricing and packaging input for a new tier or add-on (nice to have)
Experiences
- 7+ years in B2B SaaS product marketing, including at least 2 years supporting a sales team selling to mid-market and/or larger accounts
- Added a sales-led motion on top of a product-led one at a high-growth company, and can show what changed before and after with clear metrics
- Built a deal toolkit and enablement program from little or nothing, and tied it to a sales metric like win rate or deal size
- Ran a win/loss or customer research program that changed how a team sold or built
- Ran an expansion or account-based program for an existing customer base (nice to have)
- Worked in email, martech, or the creator economy
Traits
- You lead without a formal title. You align sales, product, RevOps, and finance on goals, trade-offs, and what success looks like, then keep things moving.
- You advocate for creators in decisions, and you protect the self-serve experience instead of pushing every account toward sales.
- You act with urgency and stay focused on hitting OKRs and owning outcomes.
- You work in public. You share findings, drafts, and the reasoning behind decisions so others can build on them.
- You connect data to decisions, and you help others get sharper about using it.
- You raise the bar on quality and iterate toward it, and you shape how your team uses AI, from call analysis to keeping battlecards current.
WHAT WON'T SET YOU UP FOR SUCCESS
- Experience in only self-serve or only enterprise sales. This role lives in the space between them, and you'll need to understand both.
- Treating enablement as a deck handoff. The work includes coaching reps, measuring what gets used, and revising what doesn't land.
- Wanting a sales playbook already in place. Much of this motion doesn't exist yet, and you'll be building it as you learn.
- Preferring to be measured on output rather than outcomes. You'll share accountability with Sales for win rate, deal size, and expansion revenue.
- Needing extensive approval before acting. You'll be trusted to make calls on speed versus quality and to explain your reasoning.
- Discomfort with direct, candid feedback, especially from sellers on what's working in live deals.
WORKING HOURS AND LOCATION
We're 100% remote with team members across the globe. We work mostly on East Coast time—so if you're based on the West Coast of the United States, Europe, or Asia, you might have a few early mornings or late evenings. We do our best to keep things reasonable, but a little time zone juggling comes with the territory.
COMPENSATION + PERKS + BENEFITS
Kit has standardized salaries based on position, no matter where you live. For this role, we’re hiring at our level 4 ($166,000). Level is determined based on experience and our interview process.
PERKS + BENEFITS INCLUDE:
- Profit Sharing https://www.linkedin.com/feed/update/urn:li:activity:7454911054947688448/
- Kit equity
- 401k with a 5% match
- We cover up to $2,280 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna
- $2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every Kit team member and are not included in the equipment budget
- Individual learning + development budget ($3,500/year)
- Creator meetup budget ($50/month) to connect with creators over coffee, lunch, or other in-person meetups
- Gender affirming benefits
- Childcare benefit up to $3,000 annually through JOON
- Twenty (20) days of paid time off during each year of employment
- Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work
- Ten (10) paid holidays a year
- Two weeks of paid sick time each year, including mental health + well being days
- Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year
- Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months
- Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period
- Four-week, paid sabbatical after five years with the team
- Fantastic in-person or virtual retreats with the team twice a year
HOW TO APPLY
We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process:
1. A phone screen with our recruiter (30 min)
2. Hiring manager interview (45 min)
3. Take-home assignment
4. Panel interview (60 min)
We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context.
Kit is an equal opportunity employer
We value diversity in all of its forms. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply.
We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply.
Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Location: Remote
Workplace: Remote
Kit https://kit.com/ is the email marketing platform experts choose to grow their audience, deepen their relationships, and build a business around the work they love. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform.
More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote.
We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next.
THE ROLE
Kit's most established creators run real companies, with teams, large lists, dedicated sending needs, and a buying process that our self-serve motion wasn't built to serve. Because this part of our business is growing, we're looking for a Senior Product Marketing Manager, Scaling Creators to own how Kit wins, lands, and expands these businesses through a sales-assisted motion that sits alongside our self-serve product.
You'll define who this buyer is, write the story that resonates and wins with them, and build the GTM strategy to drive inbound pipeline for our sales team. When these creators choose Kit and grow on it, they build more valuable businesses, and that's the outcome this role exists for.
This is a full-time individual contributor role ideal for someone who has added an upmarket sales-led motion to a product-led company before and wants their work measured in win rate and deal size.
YOUR SUPPORT SYSTEM
You'll report to Christina Lhi https://www.linkedin.com/in/christinalhi/, Head of Marketing, and work alongside two other experienced Product Marketing Managers on Kit's product marketing team. Together, you'll keep the self-serve and sales-assisted stories feeling like one Kit.
You'll spend a lot of your time with:
- Our sales leadership, on who we sell to, the deal toolkit, enablement, and win/loss
- Account Executives and Solutions Consultants, on demo narratives, discovery, and technical and migration proof
- Product, on packaging, launches, and roadmap input
- RevOps and analytics, on how accounts get routed to sales, attribution, and pricing decisions
- Creator Success, on case studies, customer references, and expansion plays
- Demand gen, content, and events, on campaigns and events for established creators
WHAT YOU'LL DO
- First Week: Dive into our onboarding curriculum in Notion and learn Kit's product, pricing, and current positioning. Attend Get-To-Know-You (GTKY) meetings with marketing, sales, Solutions Consultants, RevOps, and Creator Success. Get access to our CRM, call recordings, and product analytics, and start listening to recent sales calls. Understand how product marketing currently works at Kit
- First Month: Shadow 15+ sales calls and talk with 10 established creators, including recent wins, losses, and churned accounts. Audit the sales content reps use today and how product usage currently routes accounts to sales. Set baselines with RevOps for win rate, sales cycle, deal size, and expansion revenue. Share a written point of view with the entire growth team on who our established creator buyer is and the three biggest gaps in how we sell to them. And an action plan on how we can win these creators.
- First Six Months: Define the ideal customer niches and buying personas. Ship a messaging framework for these personas, tied to outcomes like revenue per subscriber, deliverability, team workflows, and safe migration, and make sure it fits Kit's broader story. Build the core deal toolkit: first-call and demo narrative, discovery guide, pitch deck, business case template, security and deliverability one-pagers, a migration plan, and competitive battlecards. Build and execute GTM tactics needed in order to drive MQLs and ultimately new MRR attributed to the sales funnel.
- First Year: Sales runs on messaging and tools you built, pitch with confidence and we drive 2X inbound MQLs from when you started. You’ll own and lead our channel strategy, setting the vision, driving cross-functional alignment, and partnering with Marketing to bring it to life. You'll run a quarterly win/loss program and share what you learn openly, build a clear path for sales leads on our website, and make sure launches that matter to larger accounts ship with both a self-serve and a sales-assisted version. Your work has a direct impact on helping Kit reach $100,000,000 ARR while protecting the self-serve engine that got us here.
WHAT WILL S.E.T. YOU UP FOR SUCCESS
Skills
- Segmentation and buyer definition: turning firmographic and product usage data into a clear picture of who to sell to and when
- Messaging and positioning for a sales-assisted buyer, including competitive differentiation and objection handling
- Sales enablement that reps actually use: demo narratives, discovery guides, business cases, and battlecards
- Writing and storytelling that turns product depth into a business case a non-technical buyer can act on
- Working with CRM, product analytics, and pipeline data to measure funnel conversion, win rate, and deal size
- Customer and market/competitor research, including win/loss interviews and call analysis
- Systems thinking: connecting people, processes, data, and tools to identify opportunities and build repeatable solutions across the go-to-market motion
- Strong AI fluency: knowing when to leverage AI and how to build AI-powered workflows or tools that scale product marketing work, with human judgment and quality checks built in
- Pricing and packaging input for a new tier or add-on (nice to have)
Experiences
- 7+ years in B2B SaaS product marketing, including at least 2 years supporting a sales team selling to mid-market and/or larger accounts
- Added a sales-led motion on top of a product-led one at a high-growth company, and can show what changed before and after with clear metrics
- Built a deal toolkit and enablement program from little or nothing, and tied it to a sales metric like win rate or deal size
- Ran a win/loss or customer research program that changed how a team sold or built
- Ran an expansion or account-based program for an existing customer base (nice to have)
- Worked in email, martech, or the creator economy
Traits
- You lead without a formal title. You align sales, product, RevOps, and finance on goals, trade-offs, and what success looks like, then keep things moving.
- You advocate for creators in decisions, and you protect the self-serve experience instead of pushing every account toward sales.
- You act with urgency and stay focused on hitting OKRs and owning outcomes.
- You work in public. You share findings, drafts, and the reasoning behind decisions so others can build on them.
- You connect data to decisions, and you help others get sharper about using it.
- You raise the bar on quality and iterate toward it, and you shape how your team uses AI, from call analysis to keeping battlecards current.
WHAT WON'T SET YOU UP FOR SUCCESS
- Experience in only self-serve or only enterprise sales. This role lives in the space between them, and you'll need to understand both.
- Treating enablement as a deck handoff. The work includes coaching reps, measuring what gets used, and revising what doesn't land.
- Wanting a sales playbook already in place. Much of this motion doesn't exist yet, and you'll be building it as you learn.
- Preferring to be measured on output rather than outcomes. You'll share accountability with Sales for win rate, deal size, and expansion revenue.
- Needing extensive approval before acting. You'll be trusted to make calls on speed versus quality and to explain your reasoning.
- Discomfort with direct, candid feedback, especially from sellers on what's working in live deals.
WORKING HOURS AND LOCATION
We're 100% remote with team members across the globe. We work mostly on East Coast time—so if you're based on the West Coast of the United States, Europe, or Asia, you might have a few early mornings or late evenings. We do our best to keep things reasonable, but a little time zone juggling comes with the territory.
COMPENSATION + PERKS + BENEFITS
Kit has standardized salaries based on position, no matter where you live. For this role, we’re hiring at our level 4 ($166,000). Level is determined based on experience and our interview process.
PERKS + BENEFITS INCLUDE:
- Profit Sharing https://www.linkedin.com/feed/update/urn:li:activity:7454911054947688448/
- Kit equity
- 401k with a 5% match
- We cover up to $2,280 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna
- $2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every Kit team member and are not included in the equipment budget
- Individual learning + development budget ($3,500/year)
- Creator meetup budget ($50/month) to connect with creators over coffee, lunch, or other in-person meetups
- Gender affirming benefits
- Childcare benefit up to $3,000 annually through JOON
- Twenty (20) days of paid time off during each year of employment
- Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work
- Ten (10) paid holidays a year
- Two weeks of paid sick time each year, including mental health + well being days
- Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year
- Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months
- Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period
- Four-week, paid sabbatical after five years with the team
- Fantastic in-person or virtual retreats with the team twice a year
HOW TO APPLY
We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process:
1. A phone screen with our recruiter (30 min)
2. Hiring manager interview (45 min)
3. Take-home assignment
4. Panel interview (60 min)
We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context.
Kit is an equal opportunity employer
We value diversity in all of its forms. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply.
We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply.
Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Location: Remote
Workplace: Remote
Kit https://kit.com/ is the email marketing platform experts choose to grow their audience, deepen their relationships, and build a business around the work they love. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform.
More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote.
We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next.
THE ROLE
Kit's most established creators run real companies, with teams, large lists, dedicated sending needs, and a buying process that our self-serve motion wasn't built to serve. Because this part of our business is growing, we're looking for a Senior Product Marketing Manager, Scaling Creators to own how Kit wins, lands, and expands these businesses through a sales-assisted motion that sits alongside our self-serve product.
You'll define who this buyer is, write the story that resonates and wins with them, and build the GTM strategy to drive inbound pipeline for our sales team. When these creators choose Kit and grow on it, they build more valuable businesses, and that's the outcome this role exists for.
This is a full-time individual contributor role ideal for someone who has added an upmarket sales-led motion to a product-led company before and wants their work measured in win rate and deal size.
YOUR SUPPORT SYSTEM
You'll report to Christina Lhi https://www.linkedin.com/in/christinalhi/, Head of Marketing, and work alongside two other experienced Product Marketing Managers on Kit's product marketing team. Together, you'll keep the self-serve and sales-assisted stories feeling like one Kit.
You'll spend a lot of your time with:
- Our sales leadership, on who we sell to, the deal toolkit, enablement, and win/loss
- Account Executives and Solutions Consultants, on demo narratives, discovery, and technical and migration proof
- Product, on packaging, launches, and roadmap input
- RevOps and analytics, on how accounts get routed to sales, attribution, and pricing decisions
- Creator Success, on case studies, customer references, and expansion plays
- Demand gen, content, and events, on campaigns and events for established creators
WHAT YOU'LL DO
- First Week: Dive into our onboarding curriculum in Notion and learn Kit's product, pricing, and current positioning. Attend Get-To-Know-You (GTKY) meetings with marketing, sales, Solutions Consultants, RevOps, and Creator Success. Get access to our CRM, call recordings, and product analytics, and start listening to recent sales calls. Understand how product marketing currently works at Kit
- First Month: Shadow 15+ sales calls and talk with 10 established creators, including recent wins, losses, and churned accounts. Audit the sales content reps use today and how product usage currently routes accounts to sales. Set baselines with RevOps for win rate, sales cycle, deal size, and expansion revenue. Share a written point of view with the entire growth team on who our established creator buyer is and the three biggest gaps in how we sell to them. And an action plan on how we can win these creators.
- First Six Months: Define the ideal customer niches and buying personas. Ship a messaging framework for these personas, tied to outcomes like revenue per subscriber, deliverability, team workflows, and safe migration, and make sure it fits Kit's broader story. Build the core deal toolkit: first-call and demo narrative, discovery guide, pitch deck, business case template, security and deliverability one-pagers, a migration plan, and competitive battlecards. Build and execute GTM tactics needed in order to drive MQLs and ultimately new MRR attributed to the sales funnel.
- First Year: Sales runs on messaging and tools you built, pitch with confidence and we drive 2X inbound MQLs from when you started. You’ll own and lead our channel strategy, setting the vision, driving cross-functional alignment, and partnering with Marketing to bring it to life. You'll run a quarterly win/loss program and share what you learn openly, build a clear path for sales leads on our website, and make sure launches that matter to larger accounts ship with both a self-serve and a sales-assisted version. Your work has a direct impact on helping Kit reach $100,000,000 ARR while protecting the self-serve engine that got us here.
WHAT WILL S.E.T. YOU UP FOR SUCCESS
Skills
- Segmentation and buyer definition: turning firmographic and product usage data into a clear picture of who to sell to and when
- Messaging and positioning for a sales-assisted buyer, including competitive differentiation and objection handling
- Sales enablement that reps actually use: demo narratives, discovery guides, business cases, and battlecards
- Writing and storytelling that turns product depth into a business case a non-technical buyer can act on
- Working with CRM, product analytics, and pipeline data to measure funnel conversion, win rate, and deal size
- Customer and market/competitor research, including win/loss interviews and call analysis
- Systems thinking: connecting people, processes, data, and tools to identify opportunities and build repeatable solutions across the go-to-market motion
- Strong AI fluency: knowing when to leverage AI and how to build AI-powered workflows or tools that scale product marketing work, with human judgment and quality checks built in
- Pricing and packaging input for a new tier or add-on (nice to have)
Experiences
- 7+ years in B2B SaaS product marketing, including at least 2 years supporting a sales team selling to mid-market and/or larger accounts
- Added a sales-led motion on top of a product-led one at a high-growth company, and can show what changed before and after with clear metrics
- Built a deal toolkit and enablement program from little or nothing, and tied it to a sales metric like win rate or deal size
- Ran a win/loss or customer research program that changed how a team sold or built
- Ran an expansion or account-based program for an existing customer base (nice to have)
- Worked in email, martech, or the creator economy
Traits
- You lead without a formal title. You align sales, product, RevOps, and finance on goals, trade-offs, and what success looks like, then keep things moving.
- You advocate for creators in decisions, and you protect the self-serve experience instead of pushing every account toward sales.
- You act with urgency and stay focused on hitting OKRs and owning outcomes.
- You work in public. You share findings, drafts, and the reasoning behind decisions so others can build on them.
- You connect data to decisions, and you help others get sharper about using it.
- You raise the bar on quality and iterate toward it, and you shape how your team uses AI, from call analysis to keeping battlecards current.
WHAT WON'T SET YOU UP FOR SUCCESS
- Experience in only self-serve or only enterprise sales. This role lives in the space between them, and you'll need to understand both.
- Treating enablement as a deck handoff. The work includes coaching reps, measuring what gets used, and revising what doesn't land.
- Wanting a sales playbook already in place. Much of this motion doesn't exist yet, and you'll be building it as you learn.
- Preferring to be measured on output rather than outcomes. You'll share accountability with Sales for win rate, deal size, and expansion revenue.
- Needing extensive approval before acting. You'll be trusted to make calls on speed versus quality and to explain your reasoning.
- Discomfort with direct, candid feedback, especially from sellers on what's working in live deals.
WORKING HOURS AND LOCATION
We're 100% remote with team members across the globe. We work mostly on East Coast time—so if you're based on the West Coast of the United States, Europe, or Asia, you might have a few early mornings or late evenings. We do our best to keep things reasonable, but a little time zone juggling comes with the territory.
COMPENSATION + PERKS + BENEFITS
Kit has standardized salaries based on position, no matter where you live. For this role, we’re hiring at our level 4 ($166,000). Level is determined based on experience and our interview process.
PERKS + BENEFITS INCLUDE:
- Profit Sharing https://www.linkedin.com/feed/update/urn:li:activity:7454911054947688448/
- Kit equity
- 401k with a 5% match
- We cover up to $2,280 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna
- $2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every Kit team member and are not included in the equipment budget
- Individual learning + development budget ($3,500/year)
- Creator meetup budget ($50/month) to connect with creators over coffee, lunch, or other in-person meetups
- Gender affirming benefits
- Childcare benefit up to $3,000 annually through JOON
- Twenty (20) days of paid time off during each year of employment
- Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work
- Ten (10) paid holidays a year
- Two weeks of paid sick time each year, including mental health + well being days
- Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year
- Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months
- Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period
- Four-week, paid sabbatical after five years with the team
- Fantastic in-person or virtual retreats with the team twice a year
HOW TO APPLY
We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process:
1. A phone screen with our recruiter (30 min)
2. Hiring manager interview (45 min)
3. Take-home assignment
4. Panel interview (60 min)
We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context.
Kit is an equal opportunity employer
We value diversity in all of its forms. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply.
We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply.
Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Location: Denver, CO, United States
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the Team
Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.
Overview:
We are looking for an accomplished Vice President of Risk and Customer Management to own what we are willing to lay, to whom, and at what price, reporting to the Chief Trading Officer. The role sits deliberately independent of every business whose risk it governs - US Sportsbook, International Sportsbook, the US Predictions Exchange and the US Market Maker - and carries a two-sided mandate: to say no safely, and to say yes profitably. A function that only does the first will protect the balance sheet and lose the proposition. The ideal candidate will have extensive experience in risk management within betting or financial markets, a proven track record of setting and defending risk policy at scale, and the cautiousness required to protect a growing balance sheet against the costly error nobody saw coming.
Responsibilities:
Lead and oversee the two functions within Risk and Customer Management — Risk Strategy, which sets tolerance and policy across all four businesses, and Risk Operations, the 24/7 desk that executes it.
Own the appetite each business holds, recognising that appetite differs between them in kind and not only in degree: the Market Maker optimises expected value, while the customer-facing businesses optimise expected value subject to an experience standard.
Express risk appetite as a set of controls the business can change without a software release, specifying both the limits that cap exposure and the constraints that prevent availability being degraded in order to reduce it.
Own the overall management of capital, and the controls that stop a costly error reaching the balance sheet unnoticed.
Own customer profiling and safeguarding policy, using restriction sparingly on the basis that at scale it damages the brand, and favouring price and limit management over exclusion.
Own a single, normalised view of exposure across the customer books and the market-making desk, and the netting of risk across the portfolio as a whole.
Own the economics of the trade-off: where exposure justifies protection, where the cost-benefit favours taking more risk, and the discipline of not defaulting to the least disruptive option.
Own the commercial relationship with our top VIP customer reps, partnering with Managed Trading Services and VIP on the experience those customers receive.
Specify the appetite and exposure capabilities the platform must provide, and hold Trading Product and engineering to account for delivering them; drive the automation of risk decisioning so that the desk's judgement is spent on exceptions rather than the routine.
Provide regular reports and analysis to senior management on exposure, risk appetite utilisation, and the performance of risk decisions.
Foster a culture of excellence, teamwork and continuous improvement within the team, promoting professional development and knowledge sharing.
Qualifications:
Bachelor's degree in finance, mathematics, statistics, or related field. Advanced degree preferred.
Minimum of 10-15 years of experience in risk management within sports betting, exchange or financial markets, with at least 3-5 years in a senior leadership role.
Proven track record of owning risk policy independently of the commercial functions whose results it affects, and the credibility to hold that line.
Experience managing capital and exposure across multiple products or books, including the consolidation of risk into a single view.
Deep understanding of sports betting markets, customer profiling, promotional and arbitrage abuse, and the levers available short of restricting a customer.
Strong analytical and quantitative skills, with the ability to interpret complex data and make data-driven decisions.
A genuinely paranoid disposition about downside risk, paired with the commercial instinct to take risk where the cost-benefit favours it.
Knowledge of regulatory requirements, responsible gambling obligations and compliance considerations related to sports betting and prediction market operations.
Excellent communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively across departments.
Passion for sports and a commitment to delivering the best possible betting experience for customers.
Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.
For information about our benefits, please visit
https://benefitsatfanatics.com/
Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit
https://benefitsatfanatics.com/
Salary Range
$250,000
—
$314,000 USD
By submitting your application, you agree to our terms of service and acknowledge you have read our
Candidate Privacy Policy.
Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it
here
.
Location: Denver, CO, United States
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the Team
Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.
Overview:
We are looking for an accomplished Vice President of Managed Trading Services to lead the teams that deliver the day-to-day quality of our betting proposition, reporting to the Chief Trading Officer. The role owns the foundations of a best-in-class customer experience across three businesses - US Sportsbook, International Sportsbook and the US Predictions Exchange - and is held to a single standard: that a customer has zero reasons to leave. The ideal candidate will have extensive experience running large-scale live trading operations, a proven track record of raising coverage, pricing accuracy and in-play quality at scale, and the conviction that manual intervention is a defect to be automated away rather than a job to be staffed.
Responsibilities:
Lead and oversee the four teams within Managed Trading Services — MTS US, MTS International, Trading Operations and Compliance, and Pricing Supervision — providing guidance, direction and support to ensure efficient and effective trading operations.
Own the day-to-day quality of the proposition across the three customer-facing businesses: event and market coverage, in-play availability, speed and accuracy, and price position against competitors.
Own the benchmarking programme, run as a shared service across the businesses, and hold the wider organisation to account against competitor coverage, price and availability.
Own pricing supervision at the coal face for both pre-game and in-play: the tactical mitigations that keep prices safe in the moment, the escalation of root causes to the teams that own the underlying fix, and the retirement of every mitigation so that no temporary fix becomes permanent silently.
Drive the conversion of manual work into automation, treating every repeated intervention as a defect, and reporting the rate at which human coverage is replaced by engine coverage.
Ensure detection of problems is automated and remediation is human, and drive the proportion of defects found by customers rather than by our own systems towards zero.
Act as a primary source of product feedback to Trading Product and engineering on the improvements that would most improve the core customer experience.
Own trading operations and compliance, including settlement, market and event integrity, and the regulatory obligations attached to trading activity in every market we operate in.
Partner with Risk and Customer Management on the experience our highest-value customers receive, and with Price Discovery and Quantitative Research on the fixes that remove recurring pricing defects at source.
Foster a culture of excellence, teamwork and continuous improvement within the team, promoting professional development and knowledge sharing.
Qualifications:
Bachelor's degree in finance, mathematics, statistics, or related field. Advanced degree preferred.
Minimum of 10-15 years of experience in sportsbook trading or trading operations, with at least 3-5 years in a senior leadership role.
Proven track record of running large-scale, multi-jurisdiction live trading operations at high volume and under regulatory scrutiny.
Demonstrable experience of reducing manual workload through automation rather than headcount, and comfort holding a team to an automation target.
Deep understanding of the modern betting proposition, including same-game parlays, player props and high in-play availability, and the trading disciplines that keep them accurate at scale.
Strong analytical and quantitative skills, with the ability to interpret complex data and make data-driven decisions.
Knowledge of regulatory requirements and compliance considerations related to sports betting operations, including settlement and integrity obligations.
Excellent communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively across departments.
Experience with trading platforms, benchmarking and risk management tools, and working fluency with AI tooling applied to operational problems.
Passion for sports and a commitment to delivering the best possible betting experience for customers.
Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.
For information about our benefits, please visit
https://benefitsatfanatics.com/
Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit
https://benefitsatfanatics.com/
Salary Range
$250,000
—
$314,000 USD
By submitting your application, you agree to our terms of service and acknowledge you have read our
Candidate Privacy Policy.
Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it
here
.
Location: Worldwide; West Ocean City, United States
APPLICATION INSTRUCTIONS:
If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the
20four7VA Team Portal
for faster processing.
Log in using your 20four7VA-issued email address to access the portal.
If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!
If you're interested in this opportunity, click APPLY TO POSITION to proceed.
********************************************************************
Title
Independent Contractor –
Talent Pipeline Lead – Business Support / Tier 3 (Remote)
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
20four7VA is seeking an experienced Talent Pipeline Lead to provide strategic leadership, operational oversight, and performance management across its Recruitment, Training, and Client Endorsement teams. This role is responsible for ensuring alignment across the talent lifecycle, driving operational excellence, improving talent quality, and strengthening retention outcomes. The ideal contractor is a results-oriented leader with strong experience in talent operations, process improvement, workforce development, and cross-functional collaboration.
The objective of this engagement is to enhance the effectiveness of the Talent Pipeline Lead by establishing scalable processes, improving team performance, and ensuring the successful acquisition, development, and endorsement of high-quality talent.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Lead and integrate the Recruitment, Training, and Candidate Endorsement teams to function as one cohesive team.
Establish, implement, and maintain standardized processes across the Talent Pipeline functions while allowing flexibility to meet evolving business needs.
Identify workflow gaps, operational inefficiencies, and process loopholes that impact applicant quality, onboarding success, talent readiness, and retention.
Ensure alignment between recruitment outcomes, training readiness, and endorsement standards to improve overall talent quality.
Maintain a high-level operational and performance overview of all Talent Pipeline functions through KPI monitoring, reporting, and data-driven decision-making.
Collaborate closely with team leaders to establish clear goals, expectations, accountability measures, and performance standards.
Drive continuous improvement initiatives focused on talent quality, speed to engage, training effectiveness, operational efficiency, and long-term retention.
Serve as the primary escalation point for cross-functional challenges affecting talent acquisition, contractor development, and endorsement readiness.
Partner with Growth and Client Experience leaders to ensure the team's initiatives support broader organizational objectives and client success.
Ensure compliance with company policies, quality standards, and performance expectations across all Talent Pipeline operations.
Develop and present a 3-month Talent pipeline plan outlining strategic priorities, goals, process improvements, KPIs, accountability measures, and expected outcomes.
Provide regular updates and actionable insights regarding Talent pipeline performance, risks, challenges, opportunities, and recommended solutions.
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
CRMs - GoHighLevel or similar applications
ATS - BreezyHR or similar applications
Leadership and management of recruitment, talent acquisition, learning and development, workforce development, or talent operations teams.
Strategic planning, operational management, process improvement, and organizational development.
KPI tracking, workforce analytics, reporting, and data-driven decision-making.
Talent acquisition processes, contractor onboarding, workforce readiness, and retention strategies.
Project management, change management, and cross-functional collaboration.
Performance management, coaching, and team development.
Strong verbal and written English communication skills.
Excellent problem-solving, critical thinking, stakeholder management, and organizational skills.
Experience with applicant tracking systems, training platforms, reporting dashboards, and productivity tools is highly preferred.
Work Schedule
Contracted Hours per Week: 40 Hours
Scheduled Working Days: Monday through Friday
Daily Working Time: 8:00 AM ET to 5:00 PM ET
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Tier 3 / Senior Leadership Level
Contracted Hours per Week: 40 hours/week
Daily Working Time: 8:00 AM – 5:00 PM ET
Scheduled Working Days: Monday-Friday
REPORTING TO/POC: To Be Determined
Number of VAs: 1
GENDER PREFERENCE: None
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Near Native
REGION PREFERENCES: Philippines
What we offer
Competitive rates
Weekly payments
Various open roles are available
Free training and upskilling
Constant support and guidance
A vibrant community always ready to support you
And more!
Location: Cyprus; Finland; Ireland; Malta; Montenegro; Sweden
What you'll be solving
A platform engineer opens their AI client of choice, connects it to CAST AI, and types:
"Why did our spend jump 40% in eu-west last week?"
Thirty seconds later they have an answer, pulled from live cluster state and cost data, with links back to the evidence. No dashboards. No YAML archaeology. Just a question and a correct, permission-checked answer.
Your job is to make that interaction boring. Reliably, securely, at production scale.
Behind it sits the hard part: an AI assistant that reasons over thousands of production Kubernetes clusters, a platform that safely exposes company infrastructure to external AI clients, and quality pipelines that tell us when the agent is wrong before a customer does. Get it right, and operators stop clicking through consoles entirely. Get it wrong once, and an agent gives a confidently wrong answer to someone managing production.
CAST AI already runs Kubernetes infrastructure autonomously. Our automation makes thousands of cost-and-reliability decisions a day. Cast Pilot is the team building the intelligence layer on top of that:
AI assistants for Kubernetes and the cloud itself
. Our assistant already answers thousands of questions a month from hundreds of organizations. Now we're opening the platform up: a public, permission-aware MCP server so customers can plug CAST AI straight into their own AI clients and agents, deeper connectivity across all three major clouds (AWS, GCP, Azure), and a continuous push to make our agents smarter, better grounded, and more capable.
This is greenfield AI platform work on top of battle-tested infrastructure. Most features ship in 1 to 4 weeks.
This is a location-specific opportunity. We are currently accepting applications from candidates residing in the following European countries: Bulgaria, Croatia, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Cyprus, Malta, Finland, Sweden, Ireland, Moldova, North Macedonia, Montenegro, Slovenia, and Ukraine.
Requirements
Strong software engineering fundamentals: you design clean abstractions, write maintainable code, and can justify your architecture choices, not just make something work. You're a
generalist
who is as comfortable debugging a distributed system as designing an auth flow or tuning an agent's behavior.
Production experience
with Go is strongly preferred; candidates without Go should demonstrate strong systems programming skills in a comparable language.
Experience building or operating large-scale SaaS platforms in production: multi-tenant systems, high volumes, and the failure modes that only show up at scale.
Solid understanding of Kubernetes. Our entire platform runs on it, and the assistants we build answer questions
about
it. You should be at home with autoscaling, scheduling, and networking concepts.
You've personally driven a complex project end-to-end.
Hands-on experience with AI coding agents and agentic development workflows. This is how we build, not just what we build.
You've used observability tooling in production.
CI/CD and DevOps practices experience.
Strong English skills, both verbal and written.
Startup mindset: adaptable, proactive, and comfortable with ambiguity.
What will make you stand out
You've built agentic systems that shipped
: MCP servers or clients, agent gateways, tool-use orchestration, RAG pipelines, evaluation frameworks, and you can talk about what broke in production and how you found out. This is the single biggest differentiator for our team.
Deep hands-on experience with one or more of AWS, GCP, or Azure, with real understanding of IAM, compute, networking, and their APIs, not just console-level usage.
Experience with LLM application quality: evaluations, prompt engineering at scale, latency and cost optimization of agent loops.
Knowledge of OAuth 2.0 / OIDC and multi-tenant authorization design.
Deep knowledge of EKS, GKE, or AKS internals.
Kubernetes or cloud-native OSS contributions.
Responsibilities
Design and build the systems behind our AI assistant: agent flows, context retrieval, and the data connections that let it reason about live Kubernetes infrastructure.
Build and evolve our
public, permission-aware MCP server
: curated tools, identity, audit, and strict safety gates, so customers can use CAST AI from their own AI clients.
Develop and maintain cloud connectivity across AWS, GCP, and Azure, and the data foundations our agents build on.
Write production Go services that interact with cloud provider APIs, the Kubernetes control plane, and LLM APIs in real time.
Own features end-to-end: from design through implementation, testing, and production rollout (most projects ship in 1 to 4 weeks).
Debug novel problems: an agent giving a wrong answer, a cross-cloud permission edge case, a data freshness issue that only appears at scale.
Build the quality harness: evals, telemetry, feedback loops, that let us ship agent improvements without regressions.
Contribute to product direction and backlog. Shape what gets built next, not just how it's built.
Participate in the team's on-call rotation.
Tools We Use Daily
Programming Languages:
Go
AI & Agents:
MCP (servers and clients), agent gateways, LLM provider APIs, RAG, evaluation pipelines
Cloud & Orchestration:
Kubernetes, AWS, GCP, Azure
Infrastructure as Code:
Terraform
Databases & Storage:
PostgreSQL, Cloud Object Storage, ClickHouse
Workflows & APIs:
Temporal, GCP Pub/Sub,
gRPC, REST
Observability & Product Analytics:
Prometheus, Grafana, Loki, Tempo, PostHog
CI/CD & GitOps:
GitLab/GitHub CI with ArgoCD and Kargo
What's in it for you?
Competitive salary (€6,500 to €9,000 gross, depending on the level of experience)
Work on genuinely new problems: production MCP platforms and AI assistants for Kubernetes and cloud infrastructure are not solved domains. You'll be defining them, not following a playbook.
Equity options.
Real users, fast: your work ships to hundreds of organizations in weeks, not quarters.
Enjoy a flexible, remote-first global environment.
Collaborate with a global team of cloud experts and innovators, passionate about pushing the boundaries of Kubernetes technology.
Spend 10% of your work time on personal projects or self-improvement.
Learning budget for professional and personal development, including access to international conferences and courses.
Annual hackathon to spark new ideas and strengthen team bonds.
Team-building budget and company events to connect with your colleagues.
Equipment budget to ensure you have everything you need.
Extra days off to help maintain a healthy work-life balance.
Hiring process
Screening call with Recruiter
Hiring Manager interview
Technical interview (system design)
Live coding
Culture Check interview with an executive
As part of our standard hiring process, a background check may be conducted at the final stage of recruitment through our third-party provider, Checkr. Please note that Cast AI does not provide any form of visa sponsorship/work permit.
#LI-Remote
Location: European Union
What you'll be solving
A platform engineer opens their AI client of choice, connects it to CAST AI, and types:
"Why did our spend jump 40% in eu-west last week?"
Thirty seconds later they have an answer, pulled from live cluster state and cost data, with links back to the evidence. No dashboards. No YAML archaeology. Just a question and a correct, permission-checked answer.
Your job is to make that interaction boring. Reliably, securely, at production scale.
Behind it sits the hard part: an AI assistant that reasons over thousands of production Kubernetes clusters, a platform that safely exposes company infrastructure to external AI clients, and quality pipelines that tell us when the agent is wrong before a customer does. Get it right, and operators stop clicking through consoles entirely. Get it wrong once, and an agent gives a confidently wrong answer to someone managing production.
CAST AI already runs Kubernetes infrastructure autonomously. Our automation makes thousands of cost-and-reliability decisions a day. Cast Pilot is the team building the intelligence layer on top of that:
AI assistants for Kubernetes and the cloud itself
. Our assistant already answers thousands of questions a month from hundreds of organizations. Now we're opening the platform up: a public, permission-aware MCP server so customers can plug CAST AI straight into their own AI clients and agents, deeper connectivity across all three major clouds (AWS, GCP, Azure), and a continuous push to make our agents smarter, better grounded, and more capable.
This is greenfield AI platform work on top of battle-tested infrastructure. Most features ship in 1 to 4 weeks.
This is a location-specific opportunity. We are currently accepting applications from candidates residing in the following European countries: Bulgaria, Croatia, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Cyprus, Malta, Finland, Sweden, Ireland, Moldova, North Macedonia, Montenegro, Slovenia, and Ukraine.
Requirements
Strong software engineering fundamentals: you design clean abstractions, write maintainable code, and can justify your architecture choices, not just make something work. You're a
generalist
who is as comfortable debugging a distributed system as designing an auth flow or tuning an agent's behavior.
Production experience
with Go is strongly preferred; candidates without Go should demonstrate strong systems programming skills in a comparable language.
Experience building or operating large-scale SaaS platforms in production: multi-tenant systems, high volumes, and the failure modes that only show up at scale.
Solid understanding of Kubernetes. Our entire platform runs on it, and the assistants we build answer questions
about
it. You should be at home with autoscaling, scheduling, and networking concepts.
You've personally driven a complex project end-to-end.
Hands-on experience with AI coding agents and agentic development workflows. This is how we build, not just what we build.
You've used observability tooling in production.
CI/CD and DevOps practices experience.
Strong English skills, both verbal and written.
Startup mindset: adaptable, proactive, and comfortable with ambiguity.
What will make you stand out
You've built agentic systems that shipped
: MCP servers or clients, agent gateways, tool-use orchestration, RAG pipelines, evaluation frameworks, and you can talk about what broke in production and how you found out. This is the single biggest differentiator for our team.
Deep hands-on experience with one or more of AWS, GCP, or Azure, with real understanding of IAM, compute, networking, and their APIs, not just console-level usage.
Experience with LLM application quality: evaluations, prompt engineering at scale, latency and cost optimization of agent loops.
Knowledge of OAuth 2.0 / OIDC and multi-tenant authorization design.
Deep knowledge of EKS, GKE, or AKS internals.
Kubernetes or cloud-native OSS contributions.
Responsibilities
Design and build the systems behind our AI assistant: agent flows, context retrieval, and the data connections that let it reason about live Kubernetes infrastructure.
Build and evolve our
public, permission-aware MCP server
: curated tools, identity, audit, and strict safety gates, so customers can use CAST AI from their own AI clients.
Develop and maintain cloud connectivity across AWS, GCP, and Azure, and the data foundations our agents build on.
Write production Go services that interact with cloud provider APIs, the Kubernetes control plane, and LLM APIs in real time.
Own features end-to-end: from design through implementation, testing, and production rollout (most projects ship in 1 to 4 weeks).
Debug novel problems: an agent giving a wrong answer, a cross-cloud permission edge case, a data freshness issue that only appears at scale.
Build the quality harness: evals, telemetry, feedback loops, that let us ship agent improvements without regressions.
Contribute to product direction and backlog. Shape what gets built next, not just how it's built.
Participate in the team's on-call rotation.
Tools We Use Daily
Programming Languages:
Go
AI & Agents:
MCP (servers and clients), agent gateways, LLM provider APIs, RAG, evaluation pipelines
Cloud & Orchestration:
Kubernetes, AWS, GCP, Azure
Infrastructure as Code:
Terraform
Databases & Storage:
PostgreSQL, Cloud Object Storage, ClickHouse
Workflows & APIs:
Temporal, GCP Pub/Sub,
gRPC, REST
Observability & Product Analytics:
Prometheus, Grafana, Loki, Tempo, PostHog
CI/CD & GitOps:
GitLab/GitHub CI with ArgoCD and Kargo
What's in it for you?
Competitive salary (€6,500 to €9,000 gross, depending on the level of experience)
Work on genuinely new problems: production MCP platforms and AI assistants for Kubernetes and cloud infrastructure are not solved domains. You'll be defining them, not following a playbook.
Equity options.
Real users, fast: your work ships to hundreds of organizations in weeks, not quarters.
Enjoy a flexible, remote-first global environment.
Collaborate with a global team of cloud experts and innovators, passionate about pushing the boundaries of Kubernetes technology.
Spend 10% of your work time on personal projects or self-improvement.
Learning budget for professional and personal development, including access to international conferences and courses.
Annual hackathon to spark new ideas and strengthen team bonds.
Team-building budget and company events to connect with your colleagues.
Equipment budget to ensure you have everything you need.
Extra days off to help maintain a healthy work-life balance.
Hiring process
Screening call with Recruiter
Hiring Manager interview
Technical interview (system design)
Live coding
Culture Check interview with an executive
As part of our standard hiring process, a background check may be conducted at the final stage of recruitment through our third-party provider, Checkr. Please note that Cast AI does not provide any form of visa sponsorship/work permit.
#LI-Remote
Location: Estonia; Greece; Latvia; Lithuania; Poland; Slovakia; Ukraine
What you'll be solving
A platform engineer opens their AI client of choice, connects it to CAST AI, and types:
"Why did our spend jump 40% in eu-west last week?"
Thirty seconds later they have an answer, pulled from live cluster state and cost data, with links back to the evidence. No dashboards. No YAML archaeology. Just a question and a correct, permission-checked answer.
Your job is to make that interaction boring. Reliably, securely, at production scale.
Behind it sits the hard part: an AI assistant that reasons over thousands of production Kubernetes clusters, a platform that safely exposes company infrastructure to external AI clients, and quality pipelines that tell us when the agent is wrong before a customer does. Get it right, and operators stop clicking through consoles entirely. Get it wrong once, and an agent gives a confidently wrong answer to someone managing production.
CAST AI already runs Kubernetes infrastructure autonomously. Our automation makes thousands of cost-and-reliability decisions a day. Cast Pilot is the team building the intelligence layer on top of that:
AI assistants for Kubernetes and the cloud itself
. Our assistant already answers thousands of questions a month from hundreds of organizations. Now we're opening the platform up: a public, permission-aware MCP server so customers can plug CAST AI straight into their own AI clients and agents, deeper connectivity across all three major clouds (AWS, GCP, Azure), and a continuous push to make our agents smarter, better grounded, and more capable.
This is greenfield AI platform work on top of battle-tested infrastructure. Most features ship in 1 to 4 weeks.
This is a location-specific opportunity. We are currently accepting applications from candidates residing in the following European countries: Bulgaria, Croatia, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Cyprus, Malta, Finland, Sweden, Ireland, Moldova, North Macedonia, Montenegro, Slovenia, and Ukraine.
Requirements
Strong software engineering fundamentals: you design clean abstractions, write maintainable code, and can justify your architecture choices, not just make something work. You're a
generalist
who is as comfortable debugging a distributed system as designing an auth flow or tuning an agent's behavior.
Production experience
with Go is strongly preferred; candidates without Go should demonstrate strong systems programming skills in a comparable language.
Experience building or operating large-scale SaaS platforms in production: multi-tenant systems, high volumes, and the failure modes that only show up at scale.
Solid understanding of Kubernetes. Our entire platform runs on it, and the assistants we build answer questions
about
it. You should be at home with autoscaling, scheduling, and networking concepts.
You've personally driven a complex project end-to-end.
Hands-on experience with AI coding agents and agentic development workflows. This is how we build, not just what we build.
You've used observability tooling in production.
CI/CD and DevOps practices experience.
Strong English skills, both verbal and written.
Startup mindset: adaptable, proactive, and comfortable with ambiguity.
What will make you stand out
You've built agentic systems that shipped
: MCP servers or clients, agent gateways, tool-use orchestration, RAG pipelines, evaluation frameworks, and you can talk about what broke in production and how you found out. This is the single biggest differentiator for our team.
Deep hands-on experience with one or more of AWS, GCP, or Azure, with real understanding of IAM, compute, networking, and their APIs, not just console-level usage.
Experience with LLM application quality: evaluations, prompt engineering at scale, latency and cost optimization of agent loops.
Knowledge of OAuth 2.0 / OIDC and multi-tenant authorization design.
Deep knowledge of EKS, GKE, or AKS internals.
Kubernetes or cloud-native OSS contributions.
Responsibilities
Design and build the systems behind our AI assistant: agent flows, context retrieval, and the data connections that let it reason about live Kubernetes infrastructure.
Build and evolve our
public, permission-aware MCP server
: curated tools, identity, audit, and strict safety gates, so customers can use CAST AI from their own AI clients.
Develop and maintain cloud connectivity across AWS, GCP, and Azure, and the data foundations our agents build on.
Write production Go services that interact with cloud provider APIs, the Kubernetes control plane, and LLM APIs in real time.
Own features end-to-end: from design through implementation, testing, and production rollout (most projects ship in 1 to 4 weeks).
Debug novel problems: an agent giving a wrong answer, a cross-cloud permission edge case, a data freshness issue that only appears at scale.
Build the quality harness: evals, telemetry, feedback loops, that let us ship agent improvements without regressions.
Contribute to product direction and backlog. Shape what gets built next, not just how it's built.
Participate in the team's on-call rotation.
Tools We Use Daily
Programming Languages:
Go
AI & Agents:
MCP (servers and clients), agent gateways, LLM provider APIs, RAG, evaluation pipelines
Cloud & Orchestration:
Kubernetes, AWS, GCP, Azure
Infrastructure as Code:
Terraform
Databases & Storage:
PostgreSQL, Cloud Object Storage, ClickHouse
Workflows & APIs:
Temporal, GCP Pub/Sub,
gRPC, REST
Observability & Product Analytics:
Prometheus, Grafana, Loki, Tempo, PostHog
CI/CD & GitOps:
GitLab/GitHub CI with ArgoCD and Kargo
What's in it for you?
Competitive salary (€6,500 to €9,000 gross, depending on the level of experience)
Work on genuinely new problems: production MCP platforms and AI assistants for Kubernetes and cloud infrastructure are not solved domains. You'll be defining them, not following a playbook.
Equity options.
Real users, fast: your work ships to hundreds of organizations in weeks, not quarters.
Enjoy a flexible, remote-first global environment.
Collaborate with a global team of cloud experts and innovators, passionate about pushing the boundaries of Kubernetes technology.
Spend 10% of your work time on personal projects or self-improvement.
Learning budget for professional and personal development, including access to international conferences and courses.
Annual hackathon to spark new ideas and strengthen team bonds.
Team-building budget and company events to connect with your colleagues.
Equipment budget to ensure you have everything you need.
Extra days off to help maintain a healthy work-life balance.
Hiring process
Screening call with Recruiter
Hiring Manager interview
Technical interview (system design)
Live coding
Culture Check interview with an executive
As part of our standard hiring process, a background check may be conducted at the final stage of recruitment through our third-party provider, Checkr. Please note that Cast AI does not provide any form of visa sponsorship/work permit.
#LI-Remote
Location: USA, East Coast
Enterprise Business Development Manager. West Coast — Brave Search API
Remote - East Coast - USA
Remote | Full-Time | Sales & Partnerships
Brave is on a mission to fix the web by giving users a safer, faster, and more private browsing experience. Already serving over 120 million monthly active users, Brave is also building the next generation of privacy-respecting, independent search technology —
Brave Search
— from the ground up.
We are now seeking a highly driven, experienced, and entrepreneurial Business Development Manager to drive outbound sales efforts, execute deals, and manage ongoing partnerships for the Brave Search API, targeting top-tier AI companies, LLM providers, and search-integrated platforms. This is a high-impact, revenue-focused role for someone with deep outbound sales and partnership experience and the hunger to build from the ground up in a fast-moving, startup-like environment.
Key Responsibilities
Own and execute the outbound sales strategy for the Brave Search API, focusing on enterprise deals with top AI and search-integrated companies.
Drive pipeline growth through aggressive outbound prospecting, cold outreach, and tailored pitch development.
Identify, contact, and engage decision-makers at high-value companies; effectively communicate the value of Brave Search’s independence, privacy, and performance.
Manage the full sales cycle — from lead generation to signed contracts — with support from product and technical teams.
Deliver compelling demos and presentations that resonate with technical and business stakeholders.
Collaborate with cross-functional teams (product, engineering, marketing, legal) to ensure seamless deal execution and post-sale integration.
Provide feedback to internal teams based on customer needs, market trends, and competitive insights.
Consistently meet or exceed ambitious sales targets.
Requirements
Self-starter with a strong entrepreneurial mindset and the ability to thrive in a dynamic, fast-paced, and sometimes ambiguous environment.
5+ years of experience in B2B sales or business development, with a proven track record in outbound sales and closing complex API, SaaS, or data partnerships.
Experience selling to AI, search, data, or developer-focused companies is strongly preferred.
Deep familiarity with technical sales — able to confidently pitch APIs and data infrastructure to product and engineering stakeholders.
Exceptional communication and interpersonal skills — persuasive, confident, and concise in writing and speaking.
Comfort with CRM tools and modern sales engagement platforms (e.g., HubSpot, Outreach, Apollo).
Strong belief in Brave’s mission and values, including user privacy and internet decentralization.
Bonus Points
Experience working in early-stage or high-growth startup environments.
Background or deep interest in search technology, LLMs, or AI infrastructure.
Strong technical or analytical background.
Familiarity with the Brave browser and Brave Search.
Why Join Brave?
Remote-first team with people from around the globe.
Competitive compensation and equity package.
Mission-driven culture with a focus on user privacy and web innovation.
An opportunity to help redefine how search works in the age of AI — with one of the only fully independent search indexes on the market.
Compensation: $150,000.00 in salary X2 OTE
Location: Remote
Workplace: Remote
Kit https://kit.com/ is the email marketing platform experts choose to grow their audience, deepen their relationships, and build a business around the work they love. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform.
More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote.
We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next.
THE ROLE
Kit's most established creators run real companies, with teams, large lists, dedicated sending needs, and a buying process that our self-serve motion wasn't built to serve. Because this part of our business is growing, we're looking for a Senior Product Marketing Manager, Scaling Creators to own how Kit wins, lands, and expands these businesses through a sales-assisted motion that sits alongside our self-serve product.
You'll define who this buyer is, write the story that resonates and wins with them, and build the GTM strategy to drive inbound pipeline for our sales team. When these creators choose Kit and grow on it, they build more valuable businesses, and that's the outcome this role exists for.
This is a full-time individual contributor role ideal for someone who has added an upmarket sales-led motion to a product-led company before and wants their work measured in win rate and deal size.
YOUR SUPPORT SYSTEM
You'll report to Christina Lhi https://www.linkedin.com/in/christinalhi/, Head of Marketing, and work alongside two other experienced Product Marketing Managers on Kit's product marketing team. Together, you'll keep the self-serve and sales-assisted stories feeling like one Kit.
You'll spend a lot of your time with:
- Our sales leadership, on who we sell to, the deal toolkit, enablement, and win/loss
- Account Executives and Solutions Consultants, on demo narratives, discovery, and technical and migration proof
- Product, on packaging, launches, and roadmap input
- RevOps and analytics, on how accounts get routed to sales, attribution, and pricing decisions
- Creator Success, on case studies, customer references, and expansion plays
- Demand gen, content, and events, on campaigns and events for established creators
WHAT YOU'LL DO
- First Week: Dive into our onboarding curriculum in Notion and learn Kit's product, pricing, and current positioning. Attend Get-To-Know-You (GTKY) meetings with marketing, sales, Solutions Consultants, RevOps, and Creator Success. Get access to our CRM, call recordings, and product analytics, and start listening to recent sales calls. Understand how product marketing currently works at Kit
- First Month: Shadow 15+ sales calls and talk with 10 established creators, including recent wins, losses, and churned accounts. Audit the sales content reps use today and how product usage currently routes accounts to sales. Set baselines with RevOps for win rate, sales cycle, deal size, and expansion revenue. Share a written point of view with the entire growth team on who our established creator buyer is and the three biggest gaps in how we sell to them. And an action plan on how we can win these creators.
- First Six Months: Define the ideal customer niches and buying personas. Ship a messaging framework for these personas, tied to outcomes like revenue per subscriber, deliverability, team workflows, and safe migration, and make sure it fits Kit's broader story. Build the core deal toolkit: first-call and demo narrative, discovery guide, pitch deck, business case template, security and deliverability one-pagers, a migration plan, and competitive battlecards. Build and execute GTM tactics needed in order to drive MQLs and ultimately new MRR attributed to the sales funnel.
- First Year: Sales runs on messaging and tools you built, pitch with confidence and we drive 2X inbound MQLs from when you started. You’ll own and lead our channel strategy, setting the vision, driving cross-functional alignment, and partnering with Marketing to bring it to life. You'll run a quarterly win/loss program and share what you learn openly, build a clear path for sales leads on our website, and make sure launches that matter to larger accounts ship with both a self-serve and a sales-assisted version. Your work has a direct impact on helping Kit reach $100,000,000 ARR while protecting the self-serve engine that got us here.
WHAT WILL S.E.T. YOU UP FOR SUCCESS
Skills
- Segmentation and buyer definition: turning firmographic and product usage data into a clear picture of who to sell to and when
- Messaging and positioning for a sales-assisted buyer, including competitive differentiation and objection handling
- Sales enablement that reps actually use: demo narratives, discovery guides, business cases, and battlecards
- Writing and storytelling that turns product depth into a business case a non-technical buyer can act on
- Working with CRM, product analytics, and pipeline data to measure funnel conversion, win rate, and deal size
- Customer and market/competitor research, including win/loss interviews and call analysis
- Systems thinking: connecting people, processes, data, and tools to identify opportunities and build repeatable solutions across the go-to-market motion
- Strong AI fluency: knowing when to leverage AI and how to build AI-powered workflows or tools that scale product marketing work, with human judgment and quality checks built in
- Pricing and packaging input for a new tier or add-on (nice to have)
Experiences
- 7+ years in B2B SaaS product marketing, including at least 2 years supporting a sales team selling to mid-market and/or larger accounts
- Added a sales-led motion on top of a product-led one at a high-growth company, and can show what changed before and after with clear metrics
- Built a deal toolkit and enablement program from little or nothing, and tied it to a sales metric like win rate or deal size
- Ran a win/loss or customer research program that changed how a team sold or built
- Ran an expansion or account-based program for an existing customer base (nice to have)
- Worked in email, martech, or the creator economy
Traits
- You lead without a formal title. You align sales, product, RevOps, and finance on goals, trade-offs, and what success looks like, then keep things moving.
- You advocate for creators in decisions, and you protect the self-serve experience instead of pushing every account toward sales.
- You act with urgency and stay focused on hitting OKRs and owning outcomes.
- You work in public. You share findings, drafts, and the reasoning behind decisions so others can build on them.
- You connect data to decisions, and you help others get sharper about using it.
- You raise the bar on quality and iterate toward it, and you shape how your team uses AI, from call analysis to keeping battlecards current.
WHAT WON'T SET YOU UP FOR SUCCESS
- Experience in only self-serve or only enterprise sales. This role lives in the space between them, and you'll need to understand both.
- Treating enablement as a deck handoff. The work includes coaching reps, measuring what gets used, and revising what doesn't land.
- Wanting a sales playbook already in place. Much of this motion doesn't exist yet, and you'll be building it as you learn.
- Preferring to be measured on output rather than outcomes. You'll share accountability with Sales for win rate, deal size, and expansion revenue.
- Needing extensive approval before acting. You'll be trusted to make calls on speed versus quality and to explain your reasoning.
- Discomfort with direct, candid feedback, especially from sellers on what's working in live deals.
WORKING HOURS AND LOCATION
We're 100% remote with team members across the globe. We work mostly on East Coast time—so if you're based on the West Coast of the United States, Europe, or Asia, you might have a few early mornings or late evenings. We do our best to keep things reasonable, but a little time zone juggling comes with the territory.
COMPENSATION + PERKS + BENEFITS
Kit has standardized salaries based on position, no matter where you live. For this role, we’re hiring at our level 4 ($166,000). Level is determined based on experience and our interview process.
PERKS + BENEFITS INCLUDE:
- Profit Sharing https://www.linkedin.com/feed/update/urn:li:activity:7454911054947688448/
- Kit equity
- 401k with a 5% match
- We cover up to $2,280 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna
- $2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every Kit team member and are not included in the equipment budget
- Individual learning + development budget ($3,500/year)
- Creator meetup budget ($50/month) to connect with creators over coffee, lunch, or other in-person meetups
- Gender affirming benefits
- Childcare benefit up to $3,000 annually through JOON
- Twenty (20) days of paid time off during each year of employment
- Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work
- Ten (10) paid holidays a year
- Two weeks of paid sick time each year, including mental health + well being days
- Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year
- Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months
- Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period
- Four-week, paid sabbatical after five years with the team
- Fantastic in-person or virtual retreats with the team twice a year
HOW TO APPLY
We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process:
1. A phone screen with our recruiter (30 min)
2. Hiring manager interview (45 min)
3. Take-home assignment
4. Panel interview (60 min)
We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context.
Kit is an equal opportunity employer
We value diversity in all of its forms. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply.
We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply.
Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Location: Denver, CO, United States
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the Team
Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.
Overview
Fanatics Betting & Gaming is continuing to build and evolve AI-powered customer experiences through our GenAI customer service chatbot (FBGA) and our internal co-pilot for customer service agents, ARENA. The quality of those experiences depends on the knowledge behind them. As Senior Manager, Knowledge Management, you will lead the team that owns that knowledge base, turning what we learn from customer cases into the best user experience possible, whether for our end customers or internal stakeholders.
You will work with automated tooling developed by our Engineers to build and refine knowledge articles (KAs), drawing on input from stakeholders, operational data from our customer contacts, and signals from our evaluation and quality data. You’ll be Operations’ primary partner to Product and Engineering on knowledge, content, and the systems that deliver it.
This role suits an exceptionally organized leader who can run a disciplined content lifecycle, translate case data into prioritized action, and operate comfortably from strategy through execution.This role suits an exceptionally organized leader who can run a disciplined content lifecycle, translate case data into prioritized action, and operate comfortably from strategy through execution.
Responsibilities
Knowledge base ownership
Own the knowledge base that powers FBGA and ARENA, including its structure, taxonomy, content, accuracy, and coverage
Establish and run a content lifecycle with clear owners, testing and review cadences, and approval workflows, so content stays current as policies, products, and states change
Set and enforce content standards that keep knowledge consistent, compliant, and easy for both people and AI to use
Drive the evolution of internally developed tools and automated processes so that Knowledge can scale and keep pace with the broader business
Insights and trend analysis
Drive analysis of trends across case types and subtypes, focusing on containment, escalation, repeat contact, and delivering a quality user experience.
Turn trends and quality findings into a prioritized backlog of content, process, and product improvements, and see them through to impact
Deliver regular readouts to Operations leadership and partner teams that connect knowledge changes to measurable outcomes
Cross-functional partnership
Serve as the Operations lead partner to Product and Engineering on knowledge systems, tooling, and the requirements that shape how knowledge reaches FBGA and ARENA.
Partner with our Quality team to act on evaluation findings, and with our Go-To-Market team so launch content is ready before go-live
Surface customer and operational insights to Product, Marketing, Compliance, and other frontline teams
Team leadership
Lead, hire, and develop the Knowledge team, setting clear priorities and raising the bar on rigor and ownership
Build the operating rhythm for the team, including planning, intake, prioritization, and reporting, so work is visible, organized, and predictable
Ensure the team follows all internal and external guidelines and regulations.
Qualifications
8+ years of experience in operations, knowledge management, customer experience, or a related field, including leading teams.
Proven ability to build and run a content or knowledge function with defined standards, ownership, and governance.
Strong analytical skills, with the ability to synthesize large amounts of case and performance data into clear priorities and recommendations.
Track record of partnering effectively with Product and Engineering teams on requirements, prioritization, and delivery.
Rigorous attention to detail and strong organization, with the ability to manage many parallel workstreams and deadlines.
Exceptional written and verbal communication, including the ability to tell a clear, data-backed story to senior leaders.
Ability to operate from strategy to execution, and to turn strategy into operating practice.
Ability to pass required licensing mandated by state racing and gaming regulatory bodies.
Bachelor’s degree or equivalent experience.
Preferred Qualifications
Experience with AI-assisted support, chatbots, or retrieval-based knowledge systems, and how content quality affects their performance.
Experience in online sportsbook, casino, or poker, or another regulated, fast-moving environment.
Familiarity with proprietary online gaming tools, systems, and reports (Fraud, Payments, Gaming, Sportsbook).
Experience with knowledge management platforms and content analytics.
Hands-on SQL or data analysis skills.
Deep empathy for the customer and curiosity about technology as a customer experience enabler.
Master’s degree
Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.
For information about our benefits, please visit
https://benefitsatfanatics.com/
Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit
https://benefitsatfanatics.com/
Salary Range
$150,000
—
$170,000 USD
By submitting your application, you agree to our terms of service and acknowledge you have read our
Candidate Privacy Policy.
Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it
here
.
Location: Kuala Lumpur, Malaysia
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.
Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.
Key Responsibilities
Cloud Security Architecture and Hardening
Design, implement, and continuously strengthen security architectures across public cloud environments, including AWS, Tencent Cloud, Huawei Cloud, and Alibaba Cloud. Areas of focus include container isolation, Identity and Access Management (IAM), VPC network segmentation, and security policies.
Security Operations and Incident Response
Build and continuously improve cloud security monitoring and operations capabilities, including Security Information and Event Management (SIEM) and Cloud Security Posture Management (CSPM). Detect, investigate, and respond to security incidents, conduct root cause analysis and post-incident reviews, and drive remediation through to closure.
Infrastructure Security and Vulnerability Management
Assess and harden cloud compute instances, containers, cloud services, and supporting infrastructure. Develop and enhance host and cloud vulnerability scanning capabilities, and track remediation to completion.
Identity and Access Management
Design and maintain cloud IAM and Cloud Access Management (CAM) permission frameworks. Establish lifecycle management policies for credentials, including access keys and secret keys (AK/SK), API keys, and access tokens. Enforce least-privilege access and conduct periodic access reviews.
Compliance and Risk Management
Conduct regular security baseline assessments and risk assessments across cloud environments. Produce security compliance reports against industry standards such as CIS Benchmarks, and support internal and external security audits, compliance reviews, and remediation activities.
Security Standards and Technical Enablement
Develop and maintain cloud security policies, technical standards, and best-practice documentation. Provide security guidance, technical support, and training to engineering and operations teams to strengthen the organization’s overall cloud security capabilities.
Qualifications
A solid foundation in Linux systems administration, with a strong understanding of networking protocols such as TCP/IP, DNS, and TLS, as well as common network security principles.
Familiarity with major public cloud platforms, including AWS, Tencent Cloud, and Alibaba Cloud, with hands-on experience in cloud resource management, security configuration, or operations.
An understanding of cloud-native technologies and their security models, with familiarity with Docker, Kubernetes, microservices, serverless architectures, and associated security practices.
Familiarity with public cloud IAM/CAM frameworks, with practical experience in permission model design, account governance, key management, or least-privilege implementation.
An understanding of common cloud security threats and attack paths, including lateral movement, privilege escalation, server-side request forgery (SSRF), and abuse of the Instance Metadata Service (IMDS).
Experience in vulnerability scanning, risk assessment, or security tool integration. Hands-on experience deploying, integrating, and operating Tenable, Orca, or comparable solutions is preferred.
Experience managing north–south and east–west traffic, reducing exposed network boundaries, or designing and implementing zero-trust network architectures is preferred.
Strong security risk awareness, analytical and problem-solving skills, and effective communication and collaboration abilities, with a demonstrated ability to drive cross-functional security initiatives and remediation efforts to completion.
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
Location: Austin, United States; West Lake Hills, United States; Wells Branch, United States; Buda, United States; Bee Cave, United States; Manor, United States
Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand names.
About the Role:
As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.
• Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.
What you will be doing:
1. Choose your assignments - align your missions with your personal preferences and profile.
2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.
3. Observe carefully - check the ambiance, service quality, and overall customer experience.
4. Provide honest feedback - use our platform to share your observations through questionnaires.
Perks of the Role:
• Collaborate with iconic brands across industries.
• Flexible assignments tailored to your interests.
• Compensation for your time and input, with the potential for reimbursement on purchases.
• A user-friendly platform for managing missions and feedback.
How to Join the CXG Community:
1. Register: sign up at live.cxg.com and confirm your email.
2. Complete your profile: fill out your details to 100% and get verified.
3. Get certified: pass the General Certification to access missions.
4. Apply for missions: explore assignments with brands that excite you.
5. Start evaluating: begin making a difference in the luxury market.
Compensation:
• Non-Purchase Evaluations: Earn a fee based on mission complexity.
• Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.
About CXG
At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.
Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.
Requirements
Must be 18 years or older (21 years or older in the United States).
Current customer of premium and luxury brands.
Not currently under contract with any retail brands, to ensure impartiality.
Punctual, organized, detail-oriented, and reliable.
Observant and passionate about customer experience.
No prior experience is required; we value honest feedback from genuine customers.
Location: Remote
Workplace: Remote
Kit https://kit.com/ is the email marketing platform experts choose to grow their audience, deepen their relationships, and build a business around the work they love. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform.
More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote.
We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next.
THE ROLE
Our Sales team needs a dedicated data partner, and creator commerce https://kit.com/features/commerce (how creators monetize by selling digital products) is becoming a bigger part of how Kit and our creators scale. Kit is growing, so we're looking for a Senior Analytics Engineer to own Kit's sales and commerce data from end to end.
Accurate sales data gives our team a clear picture of the pipeline and the confidence to make informed decisions. That’s what makes this role so important.
Your primary focus will be Sales: the dbt models that turn our CRM data into trusted pipeline, deal, and funnel metrics, and the Omni dashboards our sales leader and Senior Revenue Operations Manager use to run the business. You'll also model creator commerce data, so we understand what creators sell and earn through Kit, and you'll pick up reporting work with our Product team, such as feature usage reporting. On a small data team, we step outside our usual lanes when the need is there, so the mix will shift over time.
You'll build for two kinds of consumers: people and AI. Teammates increasingly answer their own questions by querying our semantic layer through Omni's AI and MCP connections to AI tools. That means your models, metric definitions, and documentation need to be clear and correct enough for an AI agent to use them without a data teammate in the loop.
This is a full-time individual contributor role for someone who likes being close to the business, enjoys turning messy operational data into numbers people trust, and is happy to work on both the models and the dashboards that sit on top of them. When Sales and Product have clear, reliable data, we help more creators build more valuable businesses with Kit.
YOUR SUPPORT SYSTEM
You'll report to Sam Umachi, Head of Data (Linkedin https://www.linkedin.com/in/samuelumachi/).
Sales and RevOps are your primary partners, who will rely on the models and reporting you own. You'll also partner with our Product team on reporting for features like Visual Automations https://kit.com/features/automations and on how creators use Kit.
Within our data team, you'll work alongside a Staff Analytics Engineer who owns org-wide semantic layer governance and modeling standards, a Senior Data Engineer who owns ingestion and pipelines, and a Senior Business Analytics Partner focused on revenue opportunities. This role has no direct reports.
WHAT YOU'LL DO
- First Week: Work through our onboarding curriculum in Notion and meet the data team, our Senior Revenue Operations Manager, the sales team, and your product partners. Get set up in our core tools: dbt Cloud, GitHub, Amazon Redshift, Omni, HubSpot, Linear, Hightouch and Slack. Set up your AI-assisted development environment and learn the shared AI workflows our data team uses. Open and merge your first small pull request so you learn our review and deployment flow early.
- First Month: Map how HubSpot objects (deals, pipelines and stages, companies, contacts, and owners) flow into our dbt models, and document the gaps. Take over day-to-day ownership of the sales models and Omni dashboards that teammates have been covering. Audit current sales reporting and list where definitions differ or numbers don't reconcile. Get familiar with how commerce data (products creators sell and the revenue they earn through Kit) lands in the warehouse today. Agree with RevOps and Sales on the most important questions they need answered. Review teammates' pull requests and contribute to our shared SQL, dbt, and documentation standards. Share a written reflection with the team on what you've learned and where you'd focus first.
- First Six Months: Ship and maintain well-tested, documented dbt models for core sales metrics, such as pipeline, deal velocity, stage conversion, win rates, and the sales-led funnel. Expose those metrics through the Omni semantic layer, working within the team's governance standards. Rebuild or refresh the core sales dashboards so pipeline reviews and forecasting conversations run on numbers that don't need manual reconciliation. Resolve competing sales metric definitions by writing down the options and tradeoffs, aligning with Sales and RevOps, and documenting the outcome. Model creator-level commerce data, such as products sold, revenue earned through Kit, and conversion, in partnership with data engineering. Write semantic layer descriptions, metric definitions, and documentation that let Omni's AI and MCP-connected AI tools answer routine sales questions correctly, and test them against real questions from Sales, RevOps and Product. Get Sales to the point where routine questions are answered through self-serve, whether in Omni dashboards, Omni's AI, or AI tools connected over MCP, rather than one-off requests.
- First Year: Be the recognized owner of Kit's sales data, the person Sales and RevOps go to first and trust without second-guessing. Give our revenue analysis work the sales and commerce models it depends on, so deeper questions about pipeline health and creator earnings can be answered quickly, thereby enabling us to make creators more successful. Leave your domains well documented and well tested, legible to new teammates, stakeholders, and the AI agents that query our semantic layer. Help raise the team's modeling quality through code review, pairing, and sharing what you learn.
WHAT WILL S.E.T. YOU UP FOR SUCCESS
Skills
- Deep dbt experience. You build modular, tested, documented dbt projects, and you're comfortable with incremental models, snapshots, macros, CI, and scheduled jobs in dbt Cloud or similar.
- Advanced SQL. You reason carefully about grain, joins, and window functions, and you write queries that are readable and performant on a cloud warehouse.
- Data modeling for sales and GTM. You can model deals, pipeline stages and their history, ownership changes, and funnel conversion into clean, reusable structures. You are opinionated on Kimball standards and when a concept should be a fact or dimension.
- CRM data fluency. You know how sales data behaves in a CRM, including stage changes, backdated edits, and custom properties. HubSpot is preferred, but other CRM experience (e.g. Salesforce) applies just as well. We care most that you recognize common CRM patterns.
- AI-assisted development. You use AI code editors and agents (such as Cursor, Claude Code, Codex, or similar) every day, and you validate their output with tests, query results, and review before anything ships.
- Clear written communication. You explain metric definitions, tradeoffs, and data caveats in plain language that Sales, RevOps, and Product partners understand.
- BI and semantic layer experience. You can build dashboards and semantic models in Omni, Looker, or a similar BI tool, and you design metric definitions that people and AI tools can both query correctly.
- Git-based workflows. You keep pull requests small and well described, and you give thoughtful code review.
- Nice to have: Redshift performance tuning (sort and distribution keys), Python for scripting or API pulls, reverse ETL, and experience with product event, billing, payments, or ecommerce data.
Experiences
- Around 7 or more years in analytics engineering or data engineering where you personally shipped production data models.
- Several years of hands-on work building and maintaining production dbt projects.
- Working directly with sales teams and RevOps, and owning reporting they relied on to run the business.
- Owning a data domain over time and evolving its models as the business and its questions changed.
- Working at a SaaS company, ideally one with both a self-serve and a sales-led motion. Commerce, payments, or creator economy experience is a plus, not a requirement.
- Working on a small or remote team where you were trusted to make decisions independently.
Traits
- Ownership and follow-through. You treat your data domains as yours. You notice problems before stakeholders do, close the loop on requests, and finish what you start.
- Judgment. You match rigor to the decision at hand, know when a quick answer is enough and when a request should become a durable model, and say so clearly.
- Flexibility. You're glad to step outside your primary area when another team needs help, and you balance that work against your core commitments openly.
- Teach everything you know. You document as you go, pair generously, and help stakeholders understand the data well enough to use it on their own.
- Work in public. You share progress, open questions, and decisions in writing where the team can see them, including what didn't work.
- Creator success is our success. You remember who's on the other end. A wrong number in a pipeline review means Sales spends time on the wrong creators, and that shapes how carefully you work.
- Do it with excellence. You test your work, review it carefully, and don't ship a number you can't defend.
- Candor with care. You're comfortable pushing back when a request won't answer the real question, and you do it in a way that builds trust.
WHAT WON'T SET YOU UP FOR SUCCESS
- Needing detailed specs or a highly structured environment before you can start.
- Discomfort with ambiguity. Some of our sales and commerce definitions are still evolving, and you'll help settle them.
- Needing several layers of approval to make modeling decisions within your domain.
- Wanting to work only on dashboards, or only on pipelines, rather than across the transformation and BI layers.
- Wanting a strictly fixed scope. Sales comes first, but you'll pick up Product or other work when the business needs it.
- Wanting mostly greenfield work. Much of this role is improving sales models and dashboards that already exist.
- Preferring to take tickets as written rather than partnering with stakeholders on what they need.
- Being skeptical of AI's capabilities, or using AI without good judgment and accountability.
- Expecting a large data team with dedicated specialists for every part of the stack.
WORKING HOURS AND LOCATION
We're 100% remote with team members across the globe. We work mostly on East Coast time - so if you're based on the West Coast of the United States, Europe, or Asia, you might have a few early mornings or late evenings. We do our best to keep things reasonable, but a little time zone juggling comes with the territory.
COMPENSATION + PERKS + BENEFITS
Kit has standardized salaries based on position, no matter where you live. For this role, we're hiring at our level 4 ($172,000). Level is determined based on experience and our interview process.
PERKS + BENEFITS INCLUDE:
- Profit Sharing https://www.linkedin.com/feed/update/urn:li:activity:7454911054947688448/
- Kit equity
- 401k with a 5% match
- We cover up to $2,280 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna
- $2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every Kit team member and are not included in the equipment budget
- Individual learning + development budget ($3,500/year)
- Creator meetup budget ($50/month) to connect with creators over coffee, lunch, or other in-person meetups
- Gender affirming benefits
- Childcare benefit up to $3,000 annually through JOON
- Twenty (20) days of paid time off during each year of employment
- Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work
- Ten (10) paid holidays a year
- Two weeks of paid sick time each year, including mental health + well being days
- Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year
- Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months
- Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period
- Four-week, paid sabbatical after five years with the team
- Fantastic in-person or virtual retreats with the team twice a year
HOW TO APPLY
We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process:
1. A phone screen with our recruiter (30 min)
2. Hiring manager interview (45 min)
3. Take-home assignment
4. Technical interview (60 min)
We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context.
Kit is an equal opportunity employer
We value diversity in all of its forms. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply.
We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply.
Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Location: Remote
Workplace: Remote
Kit https://kit.com/ is the email marketing platform experts choose to grow their audience, deepen their relationships, and build a business around the work they love. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform.
More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote.
We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next.
THE ROLE
Most Kit creators don't have a dedicated Creator Growth Manager, and when their emails start landing in spam, they need someone who can find the cause quickly and explain it in plain language. We're looking for a Deliverability and Compliance Specialist to own deliverability support for that long tail of creators, run Kit's abuse desk, and make the compliance calls that protect the sending reputation every creator on Kit shares.
You'll also build the playbooks, training, and AI-assisted workflows that help Support and contractors handle more deliverability questions on their own, and you'll partner with our infrastructure engineers as we run more of our sending in-house. A creator can't build a lasting business if their emails don't arrive, so this work connects directly to our mission.
This is a full-time individual contributor role for someone who likes digging through headers and bounce logs to find the real cause of a problem, can explain DMARC alignment to a first-time creator without jargon, and is comfortable making a firm call when a situation is gray. You don't wait for someone to tell you what needs fixing. You proactively spot opportunities, identify patterns, and take the initiative to improve deliverability before problems arise.
YOUR SUPPORT SYSTEM
You'll report to Alyssa Dulin https://www.linkedin.com/in/alyssadulin/, Director of Creator Success, and collaborate closely with:
- Our Deliverability team: a Deliverability Lead who supports our highest-value accounts and leads deliverability education, and a Deliverability Specialist who onboards and ramps up large senders moving to Kit
- Our infrastructure engineers, who run Kit's sending infrastructure
- Our compliance and anti-abuse engineers, who build the automated checks that keep spammers off Kit
- Product Specialists and the Support team, who handle the front line and escalate deliverability issues to you
- Customer Success Managers (we call them Creator Growth Managers at Kit), Sales and Migrations, and Product Managers
WHAT YOU'LL DO
- First Week: Get set up in Kit, our admin tools, and our support and ticketing systems, and meet our distributed team in Get To Know You chats (GTKYs). Meet the deliverability team and get an introduction on the current projects. Read our deliverability playbooks and SOPs, and get access to the monitoring tools you'll use every day: Google Postmaster Tools, Microsoft SNDS, blocklist monitoring, and our internal delivery dashboards.
- First Month: Shadow the Deliverability team and Product Specialists on deliverability tickets, account approvals, and abuse reports, then start answering queue tickets with review. Join the daily monitoring rotation (blocklist delisting, Postmaster and delivery monitoring) and the weekly Deliverability team meeting. Learn how account approvals, compliance flags, and our in-house sending platform work. By the end of the month, work deliverability tickets and abuse reports on your own and send your first delisting requests. Project: build a recurring report showing the trending deliverability ticket reasons so we understand what’s causing how to reduce friction for customers and how to solve it
- First Six Months: Own the deliverability support queue for creators without a dedicated CGM: spam-folder placement, bounces, authentication and DMARC setup, and escalations from Product Specialists. Own compliance end to end, from new-account approvals and compliance flags to pausing or closing accounts that put our shared reputation at risk.Run Kit's abuse desk. You'll write and share a strategy that covers coverage, response-time targets, escalation paths, and quality checks, then put it in place so routine spam, phishing, and blocklist reports follow clear SOPs while you take the hardest cases yourself. Be the go-to contact for day-to-day mailbox provider issues with Microsoft, Gmail, Yahoo, Comcast, and regional providers, and write an incident runbook for blocklistings and provider throttling. Track the queue with a simple scorecard (volume, first response time, and escalation rate) and share what you learn with the team. Run training sessions for Support and ship your first process or AI improvements, like cleaner ticket categorization or better account data for our AI support agent, so more deliverability tickets get solved without escalation..
- First Year: Deliverability support is faster and more consistent for every creator on Kit, including the ones who never talk to a CGM. Your playbooks, help center articles, and AI-assisted workflows are what Support, CGMs, and contractors reach for first, and fewer tickets need to come to you. You've led at least one cross-team fix with infrastructure for a recurring problem you spotted in the queue, such as an alert when a creator's domain authentication breaks or a check for sudden signup spikes. You're helping shape the internal tooling and alerting our in-house sending needs, and you take part in industry groups like M3AAWG.
WHAT WILL S.E.T. YOU UP FOR SUCCESS
Skills
Must haves
- Deep working knowledge of email authentication (SPF, DKIM, DMARC, alignment, and BIMI basics), plus the ability to read raw message headers and SMTP bounce and deferral codes
- Hands-on use of Google Postmaster Tools and Microsoft SNDS/JMRP, and comfort working with major blocklists (Spamhaus, Abusix, Barracuda, Spamcop, and others) and their delisting processes
- A clear understanding of Gmail and Yahoo bulk sender requirements, including authentication, one-click unsubscribe (RFC 8058), and spam-rate thresholds
- Data fluency: you can pull bounce, complaint, and engagement data together, find the root cause, and explain it so others can act on it
- Hands-on abuse handling: you can work an abuse report or escalation start to finish, from finding the account and assessing the evidence to acting, replying to the reporter, and documenting the decision
- Process building: you can turn repeat work into SOPs, playbooks, and quality checks that a contractor or teammate can follow
- Clear, calm written communication with creators, teammates, and postmasters
- Using AI tools to research, summarize, and draft, and helping teammates do the same, with the judgment to keep a person on final compliance calls
Nice-to-haves:
- Experience with MTA logs or delivery observability tools (KumoMTA, PowerMTA, Postfix, Kibana/Elasticsearch, or SQL and BI tools like Mode)
- Familiarity with feedback loops, spam traps, list bombing, and bot-signup patterns
- Familiarity with CAN-SPAM, CASL, and GDPR as they apply to marketing email
- Experience with Intercom, HubSpot, or a similar ticketing tool
- Experience building or tuning AI support workflows or macros
Experiences
Must-haves:
- 4+ years in email deliverability, compliance, trust and safety, or technical support at an ESP, mailbox provider, or high-volume sender
- Handling escalated customer tickets end to end, including with customers who are frustrated
- Making account-level compliance or abuse decisions, such as approving, suspending, or closing accounts
- Working an abuse desk or abuse mailbox directly: spam and phishing complaints, provider and blocklist reports, and escalations
- Leading the fix for a recurring deliverability or compliance problem that needed help from more than one team
Nice-to-haves:
- Supporting senders on shared IP pools at an ESP
- Setting abuse or trust and safety strategy, or directing contractors or vendors on a support or abuse queue
- Working directly with mailbox provider postmaster teams
- Participating in M3AAWG or other industry groups
- Creating educational content, like help docs, training, workshops, or podcasts
- Working with creators, digital entrepreneurs, or small businesses
Traits
- You pick up problems that fall between teams without waiting for permission, and you follow them through until they're closed.
- You test a hypothesis against the evidence before you act, and you frame problems clearly enough that others trust your analysis.
- You protect the reputation every creator shares while staying fair and kind to the creator in front of you, and you help them understand the reasoning behind a decision.
- You turn what you learn into docs, templates, and training that others use, and you adjust how you teach to fit the audience.
- You hold a high bar for your work, and you push back respectfully, with data, when something puts our reputation at risk, even when Sales or leadership would prefer a different answer.
- You share in-progress work and risks early so the team can solve problems together.
WHAT WON'T SET YOU UP FOR SUCCESS
- Treating deliverability as a set of macros rather than an investigation that needs judgment
- Discomfort saying no to a creator or a teammate when our shared reputation is at stake
- Waiting for someone to assign you work when you can already see the problem
- Needing a fixed playbook, since our sending stack and processes are changing as we bring more sending in-house
- Keeping knowledge in your head instead of writing it down for the next person
- Preferring to work without AI tools
WORKING HOURS AND LOCATION
We're 100% remote with team members across the globe. We work mostly on East Coast time - so if you're based on the West Coast of the United States, Europe, or Asia, you might have a few early mornings or late evenings. We do our best to keep things reasonable, but a little time zone juggling comes with the territory.
For this role, we're looking for someone based in North America, with working hours that give us solid US time zone coverage of the deliverability queue.
COMPENSATION + PERKS + BENEFITS
Kit has standardized salaries based on position, no matter where you live. For this role, we're hiring at our level 3 ($118,000 USD). Level is determined based on experience and our interview process.
PERKS + BENEFITS INCLUDE:
- Profit Sharing https://www.linkedin.com/feed/update/urn:li:activity:7454911054947688448/
- Kit equity
- 401k with a 5% match
- We cover up to $2,280 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna
- $2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every Kit team member and are not included in the equipment budget
- Individual learning + development budget ($3,500/year)
- Creator meetup budget ($50/month) to connect with creators over coffee, lunch, or other in-person meetups
- Gender affirming benefits
- Childcare benefit up to $3,000 annually through JOON
- Twenty (20) days of paid time off during each year of employment
- Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work
- Ten (10) paid holidays a year
- Two weeks of paid sick time each year, including mental health + well being days
- Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year
- Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months
- Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period
- Four-week, paid sabbatical after five years with the team
- Fantastic in-person or virtual retreats with the team twice a year
HOW TO APPLY
We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process:
1. A phone screen with our recruiter (30 min)
2. Hiring manager interview (45 min)
3. Take-home assignment
4. Panel interview (60 min)
We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context.
Kit is an equal opportunity employer
We value diversity in all of its forms. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply.
We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply.
Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
seniorNew York, NY, United States
УдалённоseniorWe do our best to keep things reasonable, but a little time zone juggling comes with the territory
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Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
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УдалённоseniorWe do our best to keep things reasonable, but a little time zone juggling comes with the territory
УдалённоseniorWe do our best to keep things reasonable, but a little time zone juggling comes with the territory
Denver, CO, United States; Own the appetite each business holds, recognising that appetite differs between them in kind and not only in degree: the Market Maker optimises expected value, while the customer-facing businesses optimise expected value subject to an experience standard
Denver, CO, United States
УдалённоleadСША; However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW
seniorCyprus; Finland; Ireland; Malta; Montenegro; Sweden
УдалённоseniorWe do our best to keep things reasonable, but a little time zone juggling comes with the territory
seniorDenver, CO, United States
Kuala Lumpur, Malaysia
Austin, United States; West Lake Hills, United States; Wells Branch, United States; Buda, United States; Bee Cave, United States; Manor, United States
УдалённоseniorWe do our best to keep things reasonable, but a little time zone juggling comes with the territory
УдалённоseniorWe do our best to keep things reasonable, but a little time zone juggling comes with the territory; For this role, we're looking for someone based in North America, with working hours that give us solid US time zone coverage of the deliverability queue
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