VP, Risk and Customer Management

Location: Denver, CO, United States About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin. Overview: We are looking for an accomplished Vice President of Risk and Customer Management to own what we are willing to lay, to whom, and at what price, reporting to the Chief Trading Officer. The role sits deliberately independent of every business whose risk it governs - US Sportsbook, International Sportsbook, the US Predictions Exchange and the US Market Maker - and carries a two-sided mandate: to say no safely, and to say yes profitably. A function that only does the first will protect the balance sheet and lose the proposition. The ideal candidate will have extensive experience in risk management within betting or financial markets, a proven track record of setting and defending risk policy at scale, and the cautiousness required to protect a growing balance sheet against the costly error nobody saw coming. Responsibilities: Lead and oversee the two functions within Risk and Customer Management — Risk Strategy, which sets tolerance and policy across all four businesses, and Risk Operations, the 24/7 desk that executes it. Own the appetite each business holds, recognising that appetite differs between them in kind and not only in degree: the Market Maker optimises expected value, while the customer-facing businesses optimise expected value subject to an experience standard. Express risk appetite as a set of controls the business can change without a software release, specifying both the limits that cap exposure and the constraints that prevent availability being degraded in order to reduce it. Own the overall management of capital, and the controls that stop a costly error reaching the balance sheet unnoticed. Own customer profiling and safeguarding policy, using restriction sparingly on the basis that at scale it damages the brand, and favouring price and limit management over exclusion. Own a single, normalised view of exposure across the customer books and the market-making desk, and the netting of risk across the portfolio as a whole. Own the economics of the trade-off: where exposure justifies protection, where the cost-benefit favours taking more risk, and the discipline of not defaulting to the least disruptive option. Own the commercial relationship with our top VIP customer reps, partnering with Managed Trading Services and VIP on the experience those customers receive. Specify the appetite and exposure capabilities the platform must provide, and hold Trading Product and engineering to account for delivering them; drive the automation of risk decisioning so that the desk's judgement is spent on exceptions rather than the routine. Provide regular reports and analysis to senior management on exposure, risk appetite utilisation, and the performance of risk decisions. Foster a culture of excellence, teamwork and continuous improvement within the team, promoting professional development and knowledge sharing. Qualifications: Bachelor's degree in finance, mathematics, statistics, or related field. Advanced degree preferred. Minimum of 10-15 years of experience in risk management within sports betting, exchange or financial markets, with at least 3-5 years in a senior leadership role. Proven track record of owning risk policy independently of the commercial functions whose results it affects, and the credibility to hold that line. Experience managing capital and exposure across multiple products or books, including the consolidation of risk into a single view. Deep understanding of sports betting markets, customer profiling, promotional and arbitrage abuse, and the levers available short of restricting a customer. Strong analytical and quantitative skills, with the ability to interpret complex data and make data-driven decisions. A genuinely paranoid disposition about downside risk, paired with the commercial instinct to take risk where the cost-benefit favours it. Knowledge of regulatory requirements, responsible gambling obligations and compliance considerations related to sports betting and prediction market operations. Excellent communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively across departments. Passion for sports and a commitment to delivering the best possible betting experience for customers. Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process. For information about our benefits, please visit https://benefitsatfanatics.com/ Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/ Salary Range $250,000 — $314,000 USD By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy. Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it here .