Вакансии

Location: Paris, France Workplace: Hybrid 🤖 WHO WE ARE We’re building Mo — a health companion for everyone. We’re a small team within Alan, on a mission to redefine the future of care by democratizing access to medical expertise. We are building Mo, an intelligent, empathetic, multimodal LLM-based conversational AI assistant able to prescribe, triage, and proactively follow up on care. Imagine giving every person in the world instant, 24/7 access to personalised medical expertise - through chat, voice, or video. That’s what we are building 🤖. We kicked off the project in 2023, and we have launched Mo to all our french members (1M) in Q1 2026, making it the first safe AI health companion live at scale in Europe.   🚀 WHY WE NEED YOU Mo’s scope is expanding fast: inside Alan (a new Clinic, new capabilities), across the countries we operate in, and at the interfaces with many other Alan experiences. To get this expansion right, and to keep ownership distributed within the team, we’re looking for a Product Builder to take on a real share of that complexity and ambiguity. You’ll own end-to-end one slice of Mo’s product scope. Depending on your profile, it could be: - 🩺 Mo for reactive care. Build all the integrations between Mo, our Clinic and the healthcare system, and shape how our medical team interacts with members in and through Mo. - 🛡️ Mo for insurance. Make Mo the main interface between members and Alan, building on our Support AI agents, across channels and countries. - 🌍 Mo global. Adapt Mo to new countries and find the right operating model for each (medical reviews, safety, local features). - ➕ Mo as a platform. Make Mo the companion other teams build upon, so our domain experts can ship their own experiences through it. 🎯 IS IT YOU WE’RE LOOKING FOR? We’re looking for Product Builders with around 5+ years of experience who want to build state-of-the-art AI products and apply them to real-world, high-stakes problems in healthcare. - You’ll own a product area end-to-end: problem framing, vision, prioritisation, shipping, and measuring whether we actually help members get and stay better. - You’ll work daily with engineers, ML engineers, data, and doctors, at the frontier of LLMs and agentic systems, and see your work in production with real people. - You’ll navigate ambiguity and many stakeholders across Alan, and turn it into clear decisions and a focused roadmap. - You’ll be hands-on: prototyping, digging into data, reading conversations and evals, getting into the technical details with the team. - You’ll contribute to our product culture and help build the team (hiring, interview loops, etc.). You would be a good fit in Mo if most of this sounds like you: - Experience building and shipping a live AI/LLM product - Very hands-on, comfortable with technical and data topics (SQL, prototyping, understanding how an LLM system behaves and fails) - Interest or experience in one or several medical or prevention themes - Product-minded and outcome-driven: you care about impact, not output - Self-directed, pragmatic, driven, hard working - Humble and still willing to grow (no matter your seniority!) - Collaborative, enthusiastic about teamwork, learning, and teaching - Fluent in English - Ex-engineers and ex-founders are typically a great fit in our team But above all, we are looking for high potential and curiosity: make sure to show us this when you apply! Everything else is a bonus   🤘 HOW WE DO IT ? We benefit from Alan’s platform, infrastructure, distribution, and health expertise — but operate with the speed and focus of a startup. If you’re curious about Alan’s broader vision, our https://www.notion.so/alaninsuranceShareholder Letters https://alan.com/en/blog/discover-alan/a/alan-2025-q3-letter-to-shareholders are worth a read. People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values https://alan.com/about/company-culture that guide our approach to work, such as:   HOW WE WORK: OUR LEADERSHIP PRINCIPLES - Mission is the Boss — We think long-term and are methodical optimists who take risks, seeking our mission's success above all else. - Distributed Ownership — Accountable enlightened despots: everyone owns their decisions and results. - Radical Transparency — All information is accessible and written-first, so everyone can make the best decisions asynchronously. - Always Growing — Direct, positive, and caring feedback, combined with self-growth ownership.   🙌 PERKS & BENEFITS https://alan.com/en/careers/a/salary-equity At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer: - Fair rewards. Generous equity packages complement your base salary. - Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest. - All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and noise-canceling headphones. - Flexible vacation policy and flexible working hours. Organize your time as you wish. - Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only). - Transport. Country-specific commuter benefits. - Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. - Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture https://alan.com/en/blog/discover-alan/a/alan-culture-excellence-through-coaching. - Parental leave. Extended parental leave for all new parents.   IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.

Location: Dakar, Senegal Workplace: Hybrid HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. In West Africa, people wait for symptoms to get worse, wait months for an appointment, and depend on a health system stuck in paper and manual processes. We exist to end that wait. Founded in 2022 in Senegal, Tanel is the first digital health insurer in francophone West Africa, operating in Senegal and Côte d'Ivoire. With 30,000+ members, a network of 1,200+ health facilities and 400+ pharmacies, and revenue multiplied by 7 in 2025, Tanel has proven real product-market fit. In 2026, Alan, Europe's prevention-first health insurer (€950M+ revenue, 1M+ members in France, Belgium, Spain and Canada), acquired Tanel to accelerate its expansion in Africa. Together, we are building the reference health insurer in francophone West Africa, aiming for $200M in revenue by 2030. 🚀 WHY JOIN NOW? Care is our members' first point of contact, and today it runs on the energy of a small, committed team: about 5 people across Dakar and Abidjan, answering members, HR admins and providers on WhatsApp, phone, email and the app. What got us here will not get us to the next stage: - Scale: our member base is set to grow several times over in the next 3 years. - Expansion: after Senegal and Côte d'Ivoire, we plan to open new countries in the coming years. - Integration: we are moving Care Africa onto Alan's ways of working (KPIs, rituals, playbooks) and, in 2027, onto Alan's tools and platform. - Performance: we need to structure our KPIs: what we measure, why, and how we act on it, from response times to member satisfaction. This is a rare chance to shape a Care organization from the ground up, with the backing of a Care Ops team that has already done it in several countries (France, Belgium, Spain, Canada). ⭐ THE ROLE As Care Ops for Alan Africa, you are the most senior Care person on the ground. You do not manage the team directly: our crew lead does. You own the transformation: how the team is organized, how it grows, how it performs, and how it converges with the rest of Alan. You are part of Alan's global Care Ops team, and you bring local reality into global decisions as much as you bring global practices to Africa. Your missions include: 1/ Design and roll out the target operating model - Turn Alan's Care model into a version that works for Senegal and Côte d'Ivoire: how agents split their time between members and improvement work, opening hours, weekends, service levels we commit to. - Define the team structure for the next 3 years: roles, tiers, one team or one per country. - Set up outsourcing where it makes sense, and manage the performance of our external partners. - Build the hiring plan with the crew lead and take part in recruitment, including final-round validation. 2/ Lead the integration with Alan - Bring Alan's KPIs, rituals and playbooks to the local team, and make sure they stick through training and follow-up. - Help the crew lead grow the team and coach agents into Care Experts who own improvement projects. 3/ Own operational performance, quality and tools - Structure our KPIs and reporting: what we measure, why, and how we review it every week, including member satisfaction on WhatsApp and phone. - Diagnose root causes behind delays, backlogs and member pain points, and turn them into concrete actions. - Make sure our tools (ticketing, WhatsApp, phone) are set up and fully operational, and lead the transition to Alan's stack with Product, so local needs are built in. - Provide the inputs (volumes, hours, productivity) that feed our staffing model and budget, and challenge the outputs. 4/ Be the bridge between local and global - Represent Care Africa in Alan's Care community: share what works, raise what doesn't, contribute to global projects. - Contribute to Care's strategic plan, for Africa and at global level. ⭐ YOU WILL EXCEL IN THIS ROLE IF YOU - Have 5+ years of experience in customer service or customer experience operations, including structuring, scaling or turning around a team. - Have led change in teams or functions you did not manage, and know how to earn buy-in rather than impose a playbook. - Are data-fluent: you set and track the right KPIs, read and challenge an analysis, and use numbers to make decisions. You do not need to build forecasting models. - Are fluent in French and work comfortably in English, written and spoken. - Know the West African context and adapt your approach to the people and the market you work with. - Are structured, autonomous and at ease with ambiguity: much is still to be defined, and you will help define it. - Care deeply about access to healthcare and want to have a real impact on members' lives. Strong pluses: experience in health, insurance or assistance; managing outsourcing partners; leading a CRM or tooling migration; running WhatsApp or phone-heavy support; speaking Wolof. 🎁 WHAT WE OFFER - Permanent contract, full time, based in our Dakar office, with regular trips to Abidjan. - A central role in a fast-growing African healthtech, backed by Alan's global Care team. - Comprehensive health insurance through Alan for you and your family. - All the tools you need to do your best work. - Learning and training opportunities: a flexible policy, budgets for books and conferences. - For this role, we are hiring within the C to E level range https://alan.com/en/careers/a/salary-equity (pay scale to confirm). 🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES If this role excites you but you don't tick every box, we would love to hear from you. Everyone, including people from underrepresented groups, should feel free to apply: either we succeed, or we learn.

Location: Paris, France; Barcelona, Spain HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. 🧩 CONTEXT OF THE ROLE You will be part of the Business Strategy & Operations (BSO) team, whose goal is to - Define an ambitious strategy to achieve our business objectives and translate this into an actionable plan - Monitor and explain our performance towards our business objectives - Enable our Sales and Account Management teams to achieve these business objectives and become the most effective commercial teams in the tech industry (i.e., Sales and AM effectiveness, tools, analytics and training) Across all these areas we work very closely with the Senior Leadership, the Sales, Account Management and Go-to-Market teams. The scope is Global (France, Belgium, Spain and Canada for the time being). 🎯 YOUR MISSION You will be owning medium to large scale/complexity projects (depending on your skills and experience) on the Business Planning and Strategy area. These would include: - Business Strategy - Work closely with senior business leaders (Business leads, Insurance Lead, Marketing lead, CFO, CEO, etc.) to define Alan’s business plan - Frame business and resource allocation decisions (e.g. where to accelerate/slow down in terms of segments or products, where to deploy sales and marketing resources, how to optimize for short vs. long term, what are is the impact on metrics such as payback, LTV, CAC) - Propose adjustments to the plan on a quarterly basis and support Board preparation - Sales & Account Manager Planning - Translate the plan into actionable sales & Account Management objectives, ensuring their quality, scalability and accuracy - Build & improve the infrastructure to track these targets (dashboard, models) hand in hand with the data team - Performance monitoring & Steering - Lead or support strategic explorations (e.g. new segment, new distribution models) to frame strategic decisions - Monitor closely results and execution to gather learnings and adjust where necessary, sharing key learnings with the community and the company on a monthly basis - Work on transversal topics that allow us to gain insights & better steer the team performance (competition analysis, implementation & monitoring of pricing strategies, ...) 🧐 SKILLS WE ARE LOOKING FOR We look above all for exceptional people motivated and committed in building one of the most effective Strategy and Planning team. At least 3 years of experience within either: - Business strategy, sales strategy & operations, revenue operations or business finance/ strategic finance departments in a B2B company (preferably) - Management consulting, investment banking or private equity Critical thinking and problem solving skills: - Ability to deal effectively with ambiguity, bringing structure to ambiguous areas of opportunity - Deep analytical rigour, bringing clarity on complex topics through deep insights - Great Excel skills and moderate SQL knowledge. Experience with AI tools and building moderate to complex flows. - Ability to handle workload & short turnaround time, with a high degree of adaptability and flexibility, when some topics are top priority for the company Business sense: - At ease with B2B operational and financial metrics - Passion for getting close to the business and Sales/Marketing teams and understanding the operational details of their work, not just the strategic ones Communication and presence: - Ability to communicate effectively with senior leadership and align multiple stakeholders in a collaborative way - Ability to build successful relationships with a broad range of stakeholders across Sales, Marketing, Product and Finance and be seen as a trusted contributor/advisor - Ability to work well under pressure, with a high degree of adaptability and flexibility - Great written and oral structure and communication - Fluency in English (French is a strong plus) - Being based in (or willing to relocate to) the Paris area or Barcelona Nice to have - Experience with BI and visualization tools (Metabase, Tableau) and Salesforce - Experience in the SaaS/Tech sectors - Exposure to large sales teams (100+) For this opportunity, we are aiming to hire within the C1-D level range https://alan.com/en/careers/a/salary-equity. 🙌 PERKS & BENEFITS https://alan.com/about/life-at-alan/a/perks At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer: - Fair rewards. Generous equity packages complement your base salary. - Flexible Office. Amazing office space at our Paris HQ or Barcelona office - All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. - Flexible vacation policy and flexible working hours. organize your time as you wish. - Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only). - Transport. Country-specific commuter benefits. - Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. - Personal growth through coaching: At Alan, coaching isn't just a perk - ****it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture https://alan.com/en/blog/discover-alan/a/alan-culture-excellence-through-coaching. - Parental leave. Extended parental leave for all new parents. IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info. #LI-DNP

Location: Paris, France Workplace: Hybrid HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. 🧩 CONTEXT OF THE ROLE You will be part of the Business Strategy & Operations (BSO) team, whose goal is to - Define an ambitious strategy to achieve our business objectives and translate this into an actionable plan - Monitor and explain our performance towards our business objectives - Enable our Sales and Account Management teams to achieve these business objectives and become the most effective commercial teams in the tech industry (i.e., Sales and AM effectiveness, tools, analytics and training) Across all these areas we work very closely with the Senior Leadership, the Sales, Account Management and Go-to-Market teams. The scope is Global (France, Belgium, Spain and Canada for the time being). 🎯 YOUR MISSION You will be owning medium to large scale/complexity projects (depending on your skills and experience) on the Business Planning and Strategy area. These would include: - Business Strategy - Work closely with senior business leaders (Business leads, Insurance Lead, Marketing lead, CFO, CEO, etc.) to define Alan’s business plan - Frame business and resource allocation decisions (e.g. where to accelerate/slow down in terms of segments or products, where to deploy sales and marketing resources, how to optimize for short vs. long term, what are is the impact on metrics such as payback, LTV, CAC) - Propose adjustments to the plan on a quarterly basis and support Board preparation - Sales & Account Manager Planning - Translate the plan into actionable sales & Account Management objectives, ensuring their quality, scalability and accuracy - Build & improve the infrastructure to track these targets (dashboard, models) hand in hand with the data team - Performance monitoring & Steering - Lead or support strategic explorations (e.g. new segment, new distribution models) to frame strategic decisions - Monitor closely results and execution to gather learnings and adjust where necessary, sharing key learnings with the community and the company on a monthly basis - Work on transversal topics that allow us to gain insights & better steer the team performance (competition analysis, implementation & monitoring of pricing strategies, ...) 🧐 SKILLS WE ARE LOOKING FOR We look above all for exceptional people motivated and committed in building one of the most effective Strategy and Planning team. At least 3 years of experience within either: - Business strategy, sales strategy & operations, revenue operations or business finance/ strategic finance departments in a B2B company (preferably) - Management consulting, investment banking or private equity Critical thinking and problem solving skills: - Ability to deal effectively with ambiguity, bringing structure to ambiguous areas of opportunity - Deep analytical rigour, bringing clarity on complex topics through deep insights - Great Excel skills and moderate SQL knowledge. Experience with AI tools and building moderate to complex flows. - Ability to handle workload & short turnaround time, with a high degree of adaptability and flexibility, when some topics are top priority for the company Business sense: - At ease with B2B operational and financial metrics - Passion for getting close to the business and Sales/Marketing teams and understanding the operational details of their work, not just the strategic ones Communication and presence: - Ability to communicate effectively with senior leadership and align multiple stakeholders in a collaborative way - Ability to build successful relationships with a broad range of stakeholders across Sales, Marketing, Product and Finance and be seen as a trusted contributor/advisor - Ability to work well under pressure, with a high degree of adaptability and flexibility - Great written and oral structure and communication - Fluency in English (French is a strong plus) - Being based in (or willing to relocate to) the Paris or Barcelona area Nice to have - Experience with BI and visualization tools (Metabase, Tableau) and Salesforce - Experience in the SaaS/Tech sectors - Exposure to large sales teams (100+) For this opportunity, we are aiming to hire within the C1-D level range https://alan.com/en/careers/a/salary-equity. 🙌 PERKS & BENEFITS https://alan.com/about/life-at-alan/a/perks At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer: - Fair rewards. Generous equity packages complement your base salary. - Flexible Office. Amazing office space at our Paris HQ or Barcelona office - All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. - Flexible vacation policy and flexible working hours. organize your time as you wish. - Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only). - Transport. Country-specific commuter benefits. - Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. - Personal growth through coaching: At Alan, coaching isn't just a perk - ****it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture https://alan.com/en/blog/discover-alan/a/alan-culture-excellence-through-coaching. - Parental leave. Extended parental leave for all new parents. IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.

Location: Paris, France Workplace: Hybrid HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐️ THE PRE-SALES ROLE ⭐️ Our Pre-Sales team strengthens Alan’s Enterprise and Public sector Sales to better handle the specificities of our largest customers. Here are the main missions of the team you will join: - Master our platform and support Sales team by enabling them with insights, expertise and the relevant tools; - Listen and understand prospects’ needs and work internally on how Alan can address them best; - Build a thorough understanding of the prospect and assess the level of functional alignment with our offering and capabilities; - Participate to RFP submissions and build Alan’s response in collaboration with Sales, Insurance and Product experts; - Join the customer acquisition journey to evangelize our services and products; - Act as voice of the customer feeding Alan’s platform roadmap; - Prepare handover for delightful customers’ onboardings; - Eventually coordinate the most complex customer onboardings leveraging your unique knowledge of the customer’s requirements and specificities. You will actively participate in developing this growing function within Alan and edit the company to make our Sales teams the most successful of all! Given the growing need for onsite customer engagement, this role requires you to be based in Paris or the Île-de-France region (or within a 2-hour door to door distance with the flexibility to travel to Paris on short notice for customer meetings). For this opportunity, we are aiming to hire within the D-E level range https://alan.com/en/careers/a/salary-equity. ⭐️ YOU WILL BE A GREAT FIT IF ⭐️ - You have 6+ years of experience working in a SaaS environment, including at least 3 in a Pre-Sales / Sales Engineering / Solution Consultant role. - You have a talent for quickly getting to the root cause of customers concern through active listening and requirements elicitation; - You are assertive and know how to handle objections in a complex environment; - You master the art of pitching a product with transparency and without overselling its capabilities ; - You have the ability to break down complex issues and identify product gaps to define the best product solutions; - You thrive at high level stakeholders’ management; - You excel at prioritizing tasks while living up to commitments; - You love teamwork and are always eager to learn and grow; - You are fluent in both French and English; It would be even better if you have: - Experience with end-to-end procurement projects (buyer or supplier side) with involvement in RFI’s, RFQ’s and RFP’s; - Experience in the French Public Sector; - Experience in HRIS ecosystems and Payroll solutions; - Experience in Insurance or Health platforms. 🙌   PERKS & BENEFITS https://alan.com/about/life-at-alan/a/perks At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer: - Fair rewards. Generous equity packages complement your base salary, for permanent contracts only. - Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest. - All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. - Flexible vacation policy and flexible working hours. Organize your time as you wish. - Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only). - Transport. Country-specific commuter benefits. - Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. - Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture https://alan.com/en/blog/discover-alan/a/alan-culture-excellence-through-coaching. - Parental leave. Extended parental leave for all new parents, for permanent contracts only. IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.

What You Will Do Run a multi-motion coverage model Own named coverage: a small CSM team working a defined portfolio, driving stalled adoption, securing renewals, and stabilising at-risk relationships. Own the digital long tail: triggered outreach, one-to-many programs, self-serve enablement, a shared expansion queue, and clean hand-offs to Support.

Maven is looking for a Director of Marketing Operations who will own the systems, data, and reporting infrastructure behind our B2B Growth Marketing team — from HubSpot/Salesforce instrumentation to pipeline attribution to the budget that funds it all. Marketing Technology, Data & Attribution.

Location: New York, NY (HQ); San Francisco, CA Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE In this role, you will be a front-line manager to a group of Account Managers who are responsible for hunting, pitching, and expanding the existing customer base at Ramp. You'll lead a group of 6-8 Account Managers, each carrying a book of 60-70 Enterprise customers with real latitude over how they grow it. This is a build role, not a maintain role: the playbooks, coaching systems, and performance bar you set are the ones this team runs on next year. Your ceiling is set by how well you turn individual AM judgment into a repeatable, scalable motion that grows the segment. WHAT YOU'LL DO - Build and run a high-performing team of 6-8 Account Managers - setting the bar for culture, morale, and daily execution. - Get embedded in the relationships that matter. Engage directly with key customers and top accounts alongside your team, building trust and long-term partnership. - Own the number. Manage quota performance and pipeline generation across your team to hit spend activation, product activation, retention, and expansion goals. - Forecast and report team performance to senior leadership with clear-eyed visibility into what's working and what isn't. - Hire and develop the next generation of AMs - training on product, buyer personas, competition, and tooling through role-plays, game film, and real deal work. - Coach relentlessly. Run daily 1:1s, dissect call feedback, lead enablement sessions, and build career paths for every rep on your team. - Turn what works into a system. Continuously refine team processes and tooling to improve output and efficiency as the segment scales. - Represent Account Management cross-functionally, partnering with Sales, CX, CSM, Risk, and Product to remove blockers and drive outcomes. WHAT YOU NEED - Minimum 5 years of quota-carrying sales or account management experience as an individual contributor, with a proven, consistent track record of exceeding goals (new business or cross-sell/upsell experience mandatory) - Minimum 5 years building and leading account management or sales teams, with a track record of exceeding goal (new business or cross-sell/upsell experience mandatory) - Prior success in fast-paced, results-oriented GTM environments, ideally at SaaS or AI companies - A genuine passion for hiring, with a thoughtful approach to talent development - Ability to articulate contractual, technical, and financial value to customers, including C-Suite and executive leaders - Strong track record negotiating, structuring, and executing complex agreements - Proficiency with data analytics tools (Salesforce, Looker, Excel) and a bias toward using data to drive decisions - Strong collaboration and influencing skills, backed by excellent communication and presentation ability. - High agency and adaptability - no two days are the same, and the only constant is change - A desire and willingness to jump headfirst into complex, challenging problems for the good of the business. Great to Haves - Experience at a high-growth, top SaaS/AI startup - Bachelor's degree from an accredited university BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: New York, NY Workplace: OnSite ABOUT US At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater. ABOUT THE ROLE The ways customers buy from us are multiplying as fast as the business is growing. Enterprise order forms. Private offers through AWS, GCP, and Azure. A self-serve business running on usage-based pricing, with commits, drawdowns, and true-ups behind it. Each one is a distinct path from signature to cash, and each one runs today on some mix of manual steps and automation that grew up with the business. This role owns what comes next. You'll run order operations end to end - booking, provisioning, invoicing, amendments, and renewals - on a stack we picked deliberately and recently: Salesforce, Metronome for metering and billing, Rillet for ERP. The stack is modern, but the processes on top of it were built to keep up with growth, not designed to scale. Your job is to decide what each one should become: keep it, rebuild it, automate it, or retire it. Our bias is to invest in systems rather than in a growing queue of manual work, so you'll be setting the automation roadmap at the same time you're operating the function - deciding what a person should touch, what a workflow should handle, and what should never have been a step in the first place. Getting that right is what lets order volume grow by an order of magnitude without ops growing with it. This is a senior individual contributor role. You'll own order operations, working closely with Deal Strategy and Operations, GTM Systems, Finance and Accounting, and Enterprise Engineering. Those teams are your partners and much of your build capacity. Bringing them onto one shared order-to-cash roadmap is a core part of the job, and the reason we're hiring someone senior to do it. WHAT YOU'LL DO - Own the order-to-cash path end to end: order form intake from Deal Desk, booking in Salesforce, plan and entitlement setup in Metronome, invoicing and revenue recognition through Rillet, and the amendments, true-ups, and renewals that follow - Build out cloud marketplace operations across AWS, GCP, and Azure: private offer setup, usage reporting to each marketplace, and reconciling marketplace disbursements back to what we billed. Every new channel launches against defined readiness criteria, so marketplace deals run on the same clean path as direct ones - Own self-serve billing operations: usage metering, plan changes, dunning, credits, rebills, refunds, and the escalations behind them - Own billing and usage completeness at month-end close. Every order, credit, and metered event is reconciled between Metronome and Rillet before revenue is recognized, not after - Partner with Deal Strategy and Product as our pricing evolves. Bring the billing view into pricing and deal-structure decisions early, so new models and non-standard terms can be billed accurately and automated, not handled by hand - Set the automation roadmap. Instrument the path, put a number on every place a human touches an order, and decide what gets automated, what gets designed away, and what stays manual on purpose - Treat every billing error as a defect: find the root cause and fix the class of problem, not just the one invoice - Ship automations yourself where that's fastest, and partner with GTM Systems and Enterprise Engineering where the work belongs in core systems or the product - Write the playbook and the controls behind it: approvals, segregation of duties, reconciliations, and exception handling, built so order ops scales through systems rather than headcount and holds up under audit - Own three numbers and move them: touchless order rate, signature-to-provisioned cycle time, and billing accuracy WHAT WE'RE LOOKING FOR - 6+ years in order management, order-to-cash, billing operations, or revenue operations at a B2B SaaS company, including time building the function at an early-stage or fast-scaling one - Hands-on fluency with a modern billing and ERP stack. We run Salesforce, Metronome, and Rillet - you should know something comparable well enough to have opinions, and get to depth on ours quickly - Real experience with usage-based pricing. Per-seat is straightforward; metered consumption, commits, drawdowns, overages, and true-ups are where order ops gets interesting, and that's most of our business - Working knowledge of ASC 606 and month-end close. You don't need to be an accountant, but you should know what Revenue Accounting needs from billing data and why - Cloud marketplace experience (AWS, GCP, or Azure private offers), or a track record of getting deep on a system like that fast - A history of automating your own job. We'll ask you to walk us through a manual process you deleted: what it cost before, what you built, and what it costs now - The ability to build alignment across teams with different priorities and get to a decision, without relying on org authority - Comfort shipping a v0 earlier than feels comfortable, then iterating with real feedback NICE TO HAVE - SQL, Python, or low-code tooling in your own hands rather than on someone else's backlog - Experience building agents or LLM workflows for internal operations. We'd like to run more of our own back office on the LangSmith Platform, wherever it's the right tool and meets the same accuracy bar as the rest of order-to-cash - Audit prep or SOX readiness experience Compensation: $155,000 - $185,000 salary + options Compensation Philosophy: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations. BENEFITS Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.

Location: San Francisco, CA Workplace: OnSite ABOUT US At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater. ABOUT THE ROLE The ways customers buy from us are multiplying as fast as the business is growing. Enterprise order forms. Private offers through AWS, GCP, and Azure. A self-serve business running on usage-based pricing, with commits, drawdowns, and true-ups behind it. Each one is a distinct path from signature to cash, and each one runs today on some mix of manual steps and automation that grew up with the business. This role owns what comes next. You'll run order operations end to end - booking, provisioning, invoicing, amendments, and renewals - on a stack we picked deliberately and recently: Salesforce, Metronome for metering and billing, Rillet for ERP. The stack is modern, but the processes on top of it were built to keep up with growth, not designed to scale. Your job is to decide what each one should become: keep it, rebuild it, automate it, or retire it. Our bias is to invest in systems rather than in a growing queue of manual work, so you'll be setting the automation roadmap at the same time you're operating the function - deciding what a person should touch, what a workflow should handle, and what should never have been a step in the first place. Getting that right is what lets order volume grow by an order of magnitude without ops growing with it. This is a senior individual contributor role. You'll own order operations, working closely with Deal Strategy and Operations, GTM Systems, Finance and Accounting, and Enterprise Engineering. Those teams are your partners and much of your build capacity. Bringing them onto one shared order-to-cash roadmap is a core part of the job, and the reason we're hiring someone senior to do it. WHAT YOU'LL DO - Own the order-to-cash path end to end: order form intake from Deal Desk, booking in Salesforce, plan and entitlement setup in Metronome, invoicing and revenue recognition through Rillet, and the amendments, true-ups, and renewals that follow - Build out cloud marketplace operations across AWS, GCP, and Azure: private offer setup, usage reporting to each marketplace, and reconciling marketplace disbursements back to what we billed. Every new channel launches against defined readiness criteria, so marketplace deals run on the same clean path as direct ones - Own self-serve billing operations: usage metering, plan changes, dunning, credits, rebills, refunds, and the escalations behind them - Own billing and usage completeness at month-end close. Every order, credit, and metered event is reconciled between Metronome and Rillet before revenue is recognized, not after - Partner with Deal Strategy and Product as our pricing evolves. Bring the billing view into pricing and deal-structure decisions early, so new models and non-standard terms can be billed accurately and automated, not handled by hand - Set the automation roadmap. Instrument the path, put a number on every place a human touches an order, and decide what gets automated, what gets designed away, and what stays manual on purpose - Treat every billing error as a defect: find the root cause and fix the class of problem, not just the one invoice - Ship automations yourself where that's fastest, and partner with GTM Systems and Enterprise Engineering where the work belongs in core systems or the product - Write the playbook and the controls behind it: approvals, segregation of duties, reconciliations, and exception handling, built so order ops scales through systems rather than headcount and holds up under audit - Own three numbers and move them: touchless order rate, signature-to-provisioned cycle time, and billing accuracy WHAT WE'RE LOOKING FOR - 6+ years in order management, order-to-cash, billing operations, or revenue operations at a B2B SaaS company, including time building the function at an early-stage or fast-scaling one - Hands-on fluency with a modern billing and ERP stack. We run Salesforce, Metronome, and Rillet - you should know something comparable well enough to have opinions, and get to depth on ours quickly - Real experience with usage-based pricing. Per-seat is straightforward; metered consumption, commits, drawdowns, overages, and true-ups are where order ops gets interesting, and that's most of our business - Working knowledge of ASC 606 and month-end close. You don't need to be an accountant, but you should know what Revenue Accounting needs from billing data and why - Cloud marketplace experience (AWS, GCP, or Azure private offers), or a track record of getting deep on a system like that fast - A history of automating your own job. We'll ask you to walk us through a manual process you deleted: what it cost before, what you built, and what it costs now - The ability to build alignment across teams with different priorities and get to a decision, without relying on org authority - Comfort shipping a v0 earlier than feels comfortable, then iterating with real feedback NICE TO HAVE - SQL, Python, or low-code tooling in your own hands rather than on someone else's backlog - Experience building agents or LLM workflows for internal operations. We'd like to run more of our own back office on the LangSmith Platform, wherever it's the right tool and meets the same accuracy bar as the rest of order-to-cash - Audit prep or SOX readiness experience Compensation: $155,000 - $185,000 salary + options Compensation Philosophy: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations. BENEFITS Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.

Location: Hong Kong Workplace: Remote BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. Kraken and Payward VIP team supports the firm’s highest-value private clients: high-net-worth individuals who expect a premium, secure, and deeply tailored experience. We ensure Kraken remains the exchange of choice for VIPs through white-glove relationship management, personalized trading enablement, and high-impact benefits. We are looking for a Head of VIP, Asia to lead and grow Payward VIP presence across the region. This is a player-coach role: you will build and lead a small, high-performing team while personally owning strategic client relationships, originating new business, and shaping the regional growth playbook. You will set the standard for how Kraken serves, retains, and grows its most valuable private clients in Asia. You will be equally comfortable in a senior client meeting, building an introducer network, coaching a relationship manager, hosting a VIP event, and partnering internally to remove the product or operational barriers that cost us high-value business. Payward VIP program is unique, and we intend to keep it that way. We don’t copy what other exchanges and desks do. You’ll take what makes our program different and adapt it to how Asia’s VIP clients actually trade, network, and build trust. That means testing new ideas, learning fast, dropping what doesn’t work, and scaling what does. If you’re bold, comfortable with ambiguity, and humble enough to fail fast and move on, this is your seat.     THE OPPORTUNITY - Lead, coach, and develop VIP relationship managers in Asia; establish clear standards for client coverage, pipeline management, service quality, and commercial performance. - Build the operating model for VIP growth across Asia, including territory coverage, account segmentation, referral strategy, events, and performance reporting. - Own regional AOP growth, net deposits, client assets, trading volume, retention, and revenue performance. - Build a repeatable pipeline of qualified high-value clients through direct outreach, referrals, introducers, family offices, proprietary trading firms, OTC desks, miners, project treasuries, and high-volume traders. - Represent the voice of Asia’s VIP client base internally: identify competitive threats, regional market dynamics, product gaps, and opportunities that influence where private-client capital trades. PERSONALLY OWN STRATEGIC CLIENT RELATIONSHIPS - Own and grow Kraken's most strategically important private client relationships across Asia, bringing our full VIP offering - ranging from trading and asset management to other services - to market locally, within Kraken's compliance and risk framework. - Serve as the senior relationship owner for Kraken’s largest and most strategically important private clients across Asia. - Bring Kraken’s VIP and private-client offering to market locally, including spot, margin, futures, OTC execution, earn and yield opportunities, lending, and tailored benefits. - Build trusted, durable relationships while ensuring every client interaction and commercial initiative operates within Kraken’s licensing, compliance, and risk framework. BUILD REGIONAL PRESENCE AND PARTNERSHIPS - Develop Kraken’s presence in Asia’s VIP trading and investor communities, including private trading groups, investor clubs, KOL and trader networks, and closed-door investor circles. - Design and lead high-quality regional programming, including VIP dinners, trader meetups, conference-adjacent events, and partner activations, in collaboration with Marketing and Regional teams. - Build and manage introducer and referral partnerships that create a durable source of qualified VIP opportunities. - Partner with Product, Marketing, Compliance, Banking, Client Service, and Operations to launch regional growth initiatives and improve the client experience.     WHAT YOU BRING - 7+ years of experience in VIP relationship management, private banking, brokerage, private-client sales, account management, or business development, including meaningful experience in crypto or digital assets. - Demonstrated people leadership experience, with the judgment and practical coaching ability to lead a small team while remaining hands-on with strategic clients and revenue opportunities. - A strong personal network among Asia’s crypto HNWIs, traders, family offices, OTC desks, funds, or trading communities. Experience across Greater China, Hong Kong, Taiwan, or Singapore is especially valuable. - A proven record of personally originating and converting new business, not solely servicing an existing client book. - Deep knowledge of crypto market structure and trading solutions, including spot, margin, futures, OTC, lending, tokenized equities, and yield/earn products. - Strong commercial judgment and comfort managing KPIs including assets on platform, net deposits, revenue, trading volume, retention, pipeline conversion, and client portfolio growth. - Native or near-native Mandarin and fluent English. - Comfort operating across multiple regulated Asian jurisdictions, with sound judgment on when to engage Compliance and Risk partners early. - Willingness to travel up to 30% across the region for strategic client meetings, events, and conferences.           Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter https://twitter.com/krakenfx Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/ Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice

Location: New York, NY (HQ) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE People Programs at Ramp builds the programs that shape how employees experience the company day to day; from someone's first week to the moments that define Ramp's culture company-wide. As Ramp scales, we need someone dedicated to building that function and taking our foundations to the next level. In this role, you'll own programs like onboarding, manager enablement, engagement surveys, and the company-wide culture and recognition programs that shape how Ramp works, to name a few. You'll work closely with People Business Partners, People Operations, and Comms to make these programs land and thrive. This work is high impact and high visibility. This is a hands-on, build-from-scratch role for someone with strong judgment who owns things fully. WHAT YOU'LL DO - Build your own roadmap by pulling signal from engagement survey results, PBP and manager input, and People Ops, then make the call on what to build, improve, delegate, or stop. - Own onboarding effectiveness — from pre-start through the first week — so every new hire's first experience of Ramp reflects how we work and our culture, partnering with People Ops and IT on day-to-day logistics - Own the performance review cycle's program design — timeline, tools, and the manager/employee experience — partnering with PBPs on calibration and outcomes - Build and own manager enablement as a standalone program: design the content, frameworks, and moments that help managers lead well, in partnership with PBPs on delivery - Conceive, build, and run company-wide culture-building programs, fully owning logistics and content end-to-end - Own recognition programming: how we surface and celebrate what's worth celebrating across the company and the rituals/milestones that make Ramp's culture tangible day to day - Own the biannual engagement survey: design, run, and work with People Business Partners to translate results into action - Be the trusted voice on what we should build in-house versus buy (tools, vendors, platforms) for people programs, grounded in judgment about what's worth the investment, not a default toward either WHAT YOU NEED - 5+ years owning people/culture programs end-to-end at a high-growth company - from ideation through hands-on execution - A builder's track record: you've created programming that didn't exist before, not adapted someone else's playbook - Strong facilitation and executive presence. You’re comfortable being the face of a program in front of the whole company, not just behind the scenes - Comfortable with data: you can read engagement survey results and program metrics and turn them into a point of view, not just a report - Proven ability to partner across functions (PBPs, Comms, Enablement, leadership) - First-principles thinker who can turn ambiguity into a scalable framework: you don't need a rule book, but you can build one when it's missing BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Warsaw, Poland About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Role Summary We’re hiring a strategic, hands-on Country Account Management Lead for Poland, based in Warsaw, to lead and scale our account management function. You’ll lead the Poland account management team, guide its day-to-day work and advise the team, and bring structure while working on the ground. You’ll be accountable for gross value growth, adoption of new products and team performance. This is a leadership role: you’ll set the country strategy, work with senior stakeholders from other teams, and take part in top management quarterly business reviews. What you’ll own Strategy & Vision: Define and execute the account management strategy — segmentation, coverage model, lifecycle motions (onboarding, adoption, retention, growth), and long-term roadmap, including pricing, discounts and exclusivities for Poland. People Leadership: Lead the Poland team and guide its day-to-day work. Hire, coach and develop high-performing team members; run regular 1:1s, calibration, and career planning. Operational Excellence: Build standard operating procedures, playbooks, KPIs, forecasting cadence, quota & incentive design, and capacity planning for the  channel. Revenue & Retention: Own  revenue retention, expansion (upsell/cross-sell), and churn reduction strategies — working to maximize Take Home Pay Lead Ads & Promotions commercial motions: define go-to-market and coverage for WoltAds, Promo & Campaigns, and venue marketing credits; partner with local Advertising teams to prioritise spend, co-funding and conversion playbooks. Drive promo-funding strategy & efficiency: create playbooks for promo funding/co-funding (local & Mx), set co-funding targets, ensure campaign efficiency and measurement (e.g., orders uplift per promo euro). Own ads revenue and adoption targets: grow ad sales revenue within the  book, drive adoption of evergreen campaigns and AutoBidding, and increase ARPA from advertising and promotional products. Performance & Analytics: Establish and monitor the right metrics, dashboards and reporting; use data to optimize coverage, productivity and targeting. Cross-Functional Partnership: Engage senior stakeholders from other teams, present in top management quarterly business reviews, and work closely with Sales, Marketing, Onboarding, Product, Finance and Operations to align acquisition to post-sale motions, surface product feedback, and improve customer outcomes. Customer Advocacy & Escalations: Represent  customer needs internally, lead resolution for strategic/high-impact accounts and systemic issues, and steward voice-of-customer insights. Headcount & Budgeting: Lead workforce planning, staffing models, and budget recommendations for the  account management organization. Change Management / Scaling: Lead change initiatives as you scale — tooling, process, CRM automation, and quality assurance. Country Projects: Drive country-level projects such as compliance and exclusivities, and the growth of new products (ads, promos, drive). Who you are (requirements) Must-have 3-4 years of solid experience leading teams and in account management, able to guide daily work and advise the team. Based 100% in Warsaw, working on the ground with the team. Ability to bring structure to a team while improving retention, revenue growth and account metrics. Strong operational and analytical skills — comfortable with forecasting, KPIs, dashboards, and CRM systems (Salesforce, HubSpot, Gainsight, etc.). Excellent people leader: coaching, running calibration, performance management, and building leadership bench strength. Excellent communicator — able to influence senior leadership and partner across product, sales, marketing and operations. Customer-first mindset with a bias for measurable outcomes (NRR, churn, adoption, ARPA). Willingness to travel occasionally by train to other cities in Poland. Bachelor’s degree or equivalent experience. Nice-to-have Experience in marketplace, logistics, SaaS or commerce platforms that serve s. Experience with subscription / recurring revenue business models and designing incentive plans. Experience with scaling teams across multiple markets/countries and managing distributed teams. Experience with operational tools such as Tableau/Looker, or BI tooling. Success metrics / KPIs Gross value growth or revenue Penetration and revenue of new products (ads, promos, drive) Team satisfaction and motivation Country projects such as compliance and exclusivities Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) Churn rate (monthly/quarterly) Commission Rate % Take Home Pay Rate % Revenue expansion (upsell & cross-sell) from  accounts Ads revenue (absolute and growth %) Promo Funding Merchant satisfaction (CSAT/NPS) for  segment Team productivity metrics (accounts per AM, bookings per rep) Forecast accuracy & management of renewal pipeline Employee engagement and leadership bench strength (turnover of Team Leads / AMs) Competencies & leadership qualities Strategic thinker who is hands-on and operationally excellent. Data-driven decision maker who balances quantitative rigor with customer empathy. Coach and talent developer who builds trust and drives results through others. Change agent who can scale processes and build a culture of continuous improvement. Highly adaptable and comfortable with ambiguity and rapid growth. Why you’ll love it 🚀Global and growing fast: Be part of a fast-moving scaleup 🤩Ride of a lifetime: Accelerate your career and build your sales skills 💪Instant impact: Take ownership and make a difference 💙Big hearts and small egos: Surround yourself with smart, friendly people Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going! We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙 The successful candidate's starting total target compensation (On-Target Earnings) for this role will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. This compensation is composed of a percentage based split between base salary and variable pay (where the base salary represents a percentage of the total range below. Eligible employees may earn variable compensation if they meet 100% of their performance targets. Actual earnings may be higher if targets are exceeded or lower if targets are not fully met. This position would be eligible for consideration for an equity award grant of restricted stock units on commence and during the annual pay review cycle. Upon commencement of employment, you would be eligible to be considered for a grant. Thereafter, any further grants would be at the Company's discretion. Poland Pay Range 20 570 zł — 25 712 zł PLN Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

Location: New York, NY (HQ); San Francisco, CA; Remote (US); Miami, FL Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp is hiring a Brand Partnerships Manager to shape and accelerate our growth through strategic partnerships and collaborations. You’ll build our brand partnerships strategy from the ground up: sourcing high-potential partners, developing relationships, structuring creative collaborations, and turning them into campaigns that drive awareness, engagement, and business growth. Success in this role looks like building real, high-impact partnerships with tangible value for Ramp, our partners, and the audiences we reach together. The ideal candidate is a marketer who can also run a deal: you come up with the partnership, you know why it matters for the business, and you execute relentlessly to get it out the door. You should have an instinct for great ideas, a strong creative point of view, and a close read on what’s happening across media, sports, and culture. Most importantly, you’ve turned those ideas into campaigns that break through culture, get attention, and drive business outcomes. Ramp is a place for people who move fast, take ownership, and are looking to do the best work of their careers. We want someone who can build this function out, bet on partners that matter, and create collaborations that move the needle and are unmistakably Ramp. WHAT YOU'LL DO - Own Ramp’s brand partnerships program end to end: partner strategy, sourcing, negotiation, and execution. - Find high-value partners across finance, sports, business, and media who can put Ramp in front of new audiences. - Build a system for spotting and tracking emerging talent so we can place smart bets early. We sponsored Neal Shipley while he was still an amateur golfer, and TBPN in the very early days. We like spotting emerging brands and talent before everyone else does. - Develop bold partnership concepts that tie into Ramp’s brand, product priorities, launches, and broader marketing campaigns. - Lead deal strategy and negotiation, including pricing, asset packages, usage rights, exclusivity, deliverables, timelines, and contract terms. - Work with teams across Ramp to run and test campaigns across paid, owned, and earned channels, so every partnership delivers both creative impact and business results. - Manage active partnerships day to day. Keep deliverables on track, and keep finding new ways to work with existing partners so Ramp gets the most out of every relationship. - Work closely with Ramp’s sales team to spot deals where a partner could help, and find timely, relevant ways to bring them in. - Handle reporting for every partnership. Track delivery and performance, share what you’re learning, and recommend when to renew, expand, change, or end a deal. WHAT YOU NEED - 5+ years of experience in brand marketing, influencer marketing, partnerships, or a related role. - A track record of developing, negotiating, and executing high-profile brand, media, or strategic partnerships, ideally within a fast moving in-house team or at an agency. The ideal candidate has a builder mindset and is willing to challenge conventional approaches and take a first principles approach. - Strong creative judgment, with the ability to spot culturally relevant ideas and turn them into partnerships and campaigns that earn attention. - The ability to thrive in ambiguity, take initiative, and launch new programs quickly from scratch You can move from strategy to execution quickly, manage complexity, and drive work across teams. - Excel at balancing brand authenticity with performance metrics. Strong business acumen and judgment to balance efficiency with bold bets. - Ability to switch between strategy and in-the-weeds execution. In one meeting, you’re zooming out to set the vision and framework, the next you’re diving into day-to-day execution and delivery. - A strong interest in culture, entertainment, and sports. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: San Francisco, CA Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE We are looking for an Analyst, Deal Operations to help drive Ramp’s next phase of growth! Reporting to the Senior Manager, Deal Desk, you’ll be a key partner in taking our Sales organization to the next level, responsible for quoting, pricing structure, and contracting for our Sales team. You'll be an integral part of the Deal Operations team with a focus on offering guidance to drive deal execution while complying with company policies and procedures and ensuring consistency to manage risk. You’ll work directly with our Sales, Legal, Accounting, and cross-functional leadership to better streamline efficient workflows and enhance sales productivity. WHAT YOU'LL DO - Quote & contract approvals — review and approve quotes and contract workflows within policy; escalate exceptions with clear context - Feature & subscription activation — enable product tiers, configure accounts, and manage trial extensions, and coordinate billing - Policy & process guidance — be the first line of support for AEs with questions about deal structure, approval requirements, and process - Playbook development — document what you learn; help build the SOPs and escalation guides that make this function scalable - Drive consistency across deal processes by helping to optimize, streamline, and automate quote-to-cash processes - Serves as a subject matter expert on deal constructs, operational procedures, approval policies, and controls WHAT YOU NEED - 1+ years in a Deal Desk environment, preferably in a high growth SaaS company. - Experience with Salesforce, CPQ, and other sales-related systems, including pricing and data enrichment tools. - Exceptional communication skills, written and verbal. - Excellent project management instincts, with an ability to manage multiple projects at one time. - You have a “get things done” mentality; you can dissect problems, identify solutions, and drive these solutions to completion with a high degree of autonomy. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Remote, Global ABOUT SUPABASE Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. ABOUT THE ROLE Supabase manages millions of Postgres instances and is growing. We have strong teams across observability, release engineering, and incident management — and we're concentrating our reliability efforts into a dedicated SRE practice that ties the discipline together across the platform. You'll be embedded within Service Operations, and your primary job is to make every engineering team more reliable — not by owning their infrastructure, but by establishing the practices, frameworks, and feedback loops that let them own reliability themselves. You'll work across the org: sometimes setting the standard, sometimes pair-programming a fix, sometimes helping a team define their error budget, sometimes telling them it's exhausted. This role is ideal for someone who has a strong vision for how SRE should work and thrives in async, fast-paced environments where influence matters more than authority. WHAT YOU'LL OWN - Partner with service teams to define meaningful SLIs and SLOs grounded in customer experience, and build the error budget policies that turn them into engineering decisions - Own and evolve the Operational Readiness Review (ORR) process — conducting reviews for new services and major changes across observability, alerting, runbooks, capacity, and graceful degradation - Strengthen the incident-to-improvement pipeline: connecting postmortem findings to operational readiness gaps, identifying repeat failure patterns, and driving systemic fixes - Act as the reliability expert teams pull in for architecture reviews, failure mode analysis, dependency mapping, and resilience design - Identify and quantify operational toil across the org, and build or advocate for automation that eliminates it - Help teams design sustainable on-call practices: alert quality, escalation paths, runbook coverage, and noise reduction - Track and report on org-wide operational maturity, surfacing systemic gaps and driving remediation YOU MIGHT BE A GOOD FIT IF YOU - Have 7+ years of experience in SRE, production engineering, or reliability-focused roles, including experience shaping SRE practices and driving adoption across engineering teams - Have a software engineering mindset — you write code and build tools, not just configure them - Have hands-on experience defining and operationalizing SLOs/SLIs at scale, including error budget policies that actually influenced engineering decisions - Have deep experience with incident response, postmortem facilitation, and turning incident learnings into systemic improvements - Have worked with large-scale multi-tenant systems (bonus: managed database platforms or Postgres) - Are proficient with cloud infrastructure (AWS preferred) and infrastructure-as-code (Pulumi preferred, Terraform/CDK also acceptable) - Communicate clearly and persuasively — this role requires influencing without authority across a distributed org - Have experience in async or globally distributed teams - Are energized by making other teams more effective rather than being the one who fixes everything NICE TO HAVE - Experience with Kubernetes-based platform operations - Familiarity with OpenTelemetry, VictoriaMetrics, Grafana, or similar observability tooling - Experience building developer-facing reliability tooling (SLO dashboards, ORR frameworks, toil tracking, DORA metrics) WHAT WE OFFER - Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. - ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. - Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. - Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. - Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. - Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. - Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. ABOUT THE TEAM Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. - ~400 team members - 60+ countries - 20+ languages spoken - Over $1B raised (including our $500M Series F) - 540,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

Location: New York, NY (HQ) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp is hiring its first dedicated Physical Security Lead to build and run the program that protects our people, our leaders, our events, and our offices. Our footprint now spans a multi-floor New York headquarters, Ramp-managed offices, and a growing set of hubs across North America and Europe. Our leaders are increasingly visible on public stages. You'll own three areas in roughly equal measure: executive protection, event security, and office security (access control, cameras, guards, and building security). Your job is to turn a set of strong vendors and partner teams into one measurable, risk-based program. This is a high-ownership IC role on the Corporate Security team. It reports to the Director of IT & Corporate Security and is based at our NYC HQ. This is a physical security role; cybersecurity and information security are owned by other Ramp security teams. We aren't looking for a guard supervisor or a box-checker. We want someone who makes it safe for Ramp to move fast, host great events, and keep our leaders accessible. WHAT YOU'LL DO - Build and run Ramp's executive protection program: - Protective risk assessments and residential security reviews. - Domestic and international travel security. - Advance work for high-visibility appearances. - Selecting, standing up, and managing our executive protection provider. - Turn threat intelligence into protective action. Partner with Detection & Response to move from online threat and exposure monitoring to threat assessments, personal-information exposure reduction, and clear escalation playbooks. - Own security for internal and external events, from all-hands and offsites to conferences, customer events, and executive dinners: - Risk-tiered intake and written security plans. - Coordination with venues and vendors. - On-site leadership for the highest-risk events. - After-action reviews. - Set Ramp's global physical security standards for access control, video surveillance, intercoms, visitor management, and alarm monitoring. Tier them for headquarters, Ramp-managed offices, and flexible or serviced hub spaces. - Build security into every new office, move, and expansion: - Write the security design requirements and review drawings. - Manage integrators through installation and acceptance testing. - Partner with IT on network and identity integration. - Manage the guard program and security vendors end to end: scope, post orders, SLAs and KPIs, budget, and quarterly business reviews. Own the security relationship with landlords and building management. - Lead emergency preparedness and physical incident response: - Emergency notifications, evacuation and shelter-in-place plans, and drills. - Liaison with local law enforcement. - Workplace-violence prevention, in partnership with People and Legal. - Run physical access governance with IT. Tie access to joiner/mover/leaver events, run regular access reviews, and keep audit-ready evidence for physical security controls. - Measure and report program health to leadership. Use AI and automation to scale the program without scaling headcount. WHAT YOU NEED - 6+ years in corporate or physical security, including 3+ years owning a security program or major workstream at a multi-site company. Executing someone else's program doesn't count toward this. - Hands-on depth in at least two of the three areas (executive protection, event security, physical security systems such as access control and cameras) and solid working knowledge of the third. - Experience administering or deploying enterprise access control and video platforms (e.g., Avigilon Alta/Openpath, Verkada, Genetec, LenelS2), and partnering with IT on networking and SSO. - A track record of managing security vendors (guard, protection, integrator, event staffing) through contracts, SLAs, budgets, and performance reviews. - Strong risk judgment. You size controls to the actual threat, explain the tradeoffs, and lead with "here's how we do this safely" rather than "no." - Excellent writing. You can produce a crisp SOP, an event security plan, and a one-page executive brief. - Willingness to work from our NYC office 4 days a week, travel 10–15%, support occasional evening and weekend events, and serve as primary on-call for physical security incidents (with the Director as backup and guard and vendor partners as on-site first response). - Real, day-to-day use of AI tools in your work. NICE-TO-HAVES - ASIS CPP or PSP; formal executive protection training; first aid or Stop the Bleed certification. - Experience at a high-growth tech, fintech, or financial services company with a high-profile founder or CEO. - Experience writing security design standards for office buildouts and reading architectural or low-voltage drawings. - Familiarity with physical and environmental control requirements in SOC 2, PCI DSS, or FedRAMP. - A government protective, law enforcement, or military background, combined with corporate program ownership. - An established network of protection, event security, and integrator vendors in NYC, SF, and internationally. FAIR WARNING - This is a builder role. Parts of the program exist today (vendors, a responsibility matrix, some SOPs). You'll turn them into a system. - You're an IC who directs vendors and partner teams, not a manager of a security staff. You'll need to influence Workplace, Events, IT, Executive Assistants, People, and Legal without formal authority. - Security at Ramp enables the business. Events still happen, offices stay welcoming, and executives stay accessible. Your job is to make that safe. - Evenings, weekends, and travel come with the territory, especially around major events. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: United States Workplace: Remote WHO WE ARE Help Scout started in 2011 with a simple premise: support software should treat customers like people, not tickets. 3+ billion conversations later, more than 10,000 companies use Help Scout to grow relationships with customers of all types, from clients to patients and beyond. Now we’re in a new chapter: not only building AI that gives teams more space to focus on the customer experience, but also reimagining how we operate in an AI-native world. That means shipping and learning faster, without compromising on craft. Great work here carries a strong opinion and sweats the details, regardless of the tools we use to drive it. We’ve been a fully remote team https://articles.helpscout.com/blog/remote-culture/ since day one, with 120+ teammates now all over the world. It’s a culture where you’ll be trusted to take ownership, stay curious, and raise the quality of work around you. It comes with clear expectations and a team that will push you to do some of the best work of your career. If that kind of challenge gives you energy, we’d love to meet you. THE OPPORTUNITY As a Senior Customer Success Manager at Help Scout, you’ll own a named book of 80–100 accounts, representing around $4M in recurring revenue. You’ll be the trusted partner for the people who rely on Help Scout every day, from day-to-day users to the executives who sponsor the relationship. Your first priority is building a strong relationship rhythm across your book: regular check-ins, executive business reviews, and a clear understanding of what each customer is trying to achieve. You’ll connect those goals to the best of what Help Scout offers, and you’ll be the first to notice when something starts to slip. You won’t carry an expansion quota. When you spot an opportunity to grow an account, you’ll partner with our expansion team and hand it off warm, so you can stay focused on retention and long-term value. You’ll also be the customer’s voice inside Help Scout, bringing what you learn to Product, onboarding, and the rest of the team. - Own a book of 80–100 accounts end-to-end. From onboarding handoff through adoption and renewal, you’re accountable for the health and retention of every account. - Build multi-threaded relationships. You’ll work across levels in each customer, including executives and decision makers, and align on the business outcomes that matter to them. - Catch risk early. You’ll watch for signals like dropping usage or slowing communication, escalate early, and bring in the right internal partners to turn things around. - Lead executive business reviews and regular check-ins that drive adoption, surface underused features, and strengthen product alignment. - Own renewals and retention. Your success is measured on net dollar retention for your book. - Surface expansion opportunities and partner with our expansion team to close them. - Bring the voice of the customer inside. Share what you learn with Product and cross-functional teams to help shape the roadmap, onboarding, and how we work. - Design your own workflows. You’ll have freedom to use AI tools to stay organized and make sure nothing falls through the cracks across a large book. - Raise the bar for the team. You’ll share what works, document your learnings, and help shape how Customer Success grows at Help Scout. ABOUT YOU - You have 5+ years of Customer Success experience in SaaS, with time spent in SMB, mid-market, strategic, or enterprise segments. - You’ve owned a large book of business. At some point in your career, you’ve managed 50+ accounts and kept a consistent cadence with all of them. - Retention is your track record. You can talk about your renewal rates, retention, or NDR, and what you did to move them. - You love the relationship side of the work. You enjoy being a strategic advisor, aligning with executives on business goals, and working with internal teams to get customers where they need to go. Closing deals isn’t what gets you up in the morning. - You never solve problems alone. When an account shows signs of risk, you raise it early, pull in the right people, and keep the customer informed. - You’re not afraid of difficult conversations. You can handle tough renewal or recovery conversations with confidence and care. - You’re a strong cross-functional partner. You know how to work alongside Product, Support, and Sales, and you’ve handed off expansion opportunities to account executives or account managers before. - You thrive while things are still being built. You’re comfortable shaping processes as we go and don’t need a playbook for everything. - You’re excited about how AI can transform your work. You look for ways to reduce manual overhead and spend your time where it matters most. - Technical aptitude. You’re comfortable learning and navigating complex software, and you want to become an expert in our product. ABOUT THE PROCESS 1. Recruiter Chat - You'll meet with Nahuel on the Recruiting team to chat through compensation, benefits, timeline, and company culture. 2. Value Add - You'll meet with Annika, Customer Enablement Lead, to talk more about the role and your experience in more detail. 3. Project - We’ll give you a take-home project (we’ll pay for your time), then you’ll share it back to the team. 4. Team Chat - You’ll meet with two members of our Customer Success team to learn more about how we work and the customers we serve. 5. Final Chat - You’ll chat with our VP of Customers. 6. References - We’ll ask you for three references. Ideally, we’d like two of them to be managers, but we can be flexible. COMPENSATION Each role at Help Scout has a pay range aligned to our salary formula https://articles.helpscout.com/blog/employee-compensation/ and based on national market data. We take a competency-based approach and pay is based on the level and band of your role. We assess leveling during the hiring process for new teammates, during our bi-annual performance review cycles, and when a teammate’s role changes. OTE: $139K–$160K COMPANY VALUES HAPPY TO HELP Help is in our first name! We show up for each other — not out of obligation, but because we’re invested in the team’s collective success. We share knowledge freely, lead with generosity, and practice empathy with our teammates, customers, and community. CRAFT OVER CONVENTION Our success relies on the quality and craft https://paulstamatiou.com/craft of the work we put into the world. The status quo simply won’t work. So we insist on narrow focus, sweating every detail, and relentless pursuit of customer delight. PROGRESS NOT PERFECTION Achieving our true potential — collectively and individually — requires constant progress and forward momentum. By creating a culture of curiosity and openness, we aim to create a safe space for mistakes, the ability to identify them quickly, and use them to get better. OWN THE OUTCOME Own the outcome means taking full responsibility for the results of your work, decisions, and contributions. It reflects a mindset of accountability, proactiveness, and follow-through. If you “own the outcome,” you don’t just complete tasks, you ensure your work leads to meaningful results, and take initiative to solve problems rather than passing them along. Read more about how we define, share, and live these values here https://articles.helpscout.com/blog/aligning-culture-with-values/. BENEFITS AND PERKS - Competitive salary and an internal, transparent salary formula based on market data - Flexible time off – you choose the holidays and vacations that make sense for you - 12 weeks of fully paid parental leave for all new parents, including adoption and foster care - A home office stipend to help you get set up and productive - A co-working stipend up to $300 a month if you choose to work out of your house - A yearly professional development stipend of $1,800 to help you grow in your craft - If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents. HIRING GUIDELINES: All roles at Help Scout are fully remote. Some positions have specific location requirements. For roles outside the U.S. and Canada, we work with teammates as independent contractors under country-specific agreements. We do not sponsor visas. Teammates must already be authorized to work from their home country. We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion https://www.helpscout.com/dei/. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do. To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them. A NOTE ON THE USE OF AI IN OUR INTERVIEW PROCESS While we understand that AI is an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team. On our end, we utilize a platform called Brighthire as a notetaker and review tool to ensure a fair and transparent hiring process. Beware of scammers! All legitimate communication from Help Scout regarding your application will come directly from an @helpscout.com http://helpscout.com email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels.