Location: Vancouver, BC, Canada
Position Title:
Senior Narrative Writer (Temp)
Studio/Department:
Singularity 6
Employee Type:
6 week assignment
Location:
Remote ( within BC, Canada)
Salary Range:
$95,000 - $115,000 CAD
Ravenwake Games is the newest studio within Enad Global 7, a global leader in video game development and publishing. Backed by iconic franchises such as EverQuest®, PlanetSide®, DC Universe™ Online, Dungeons & Dragons Online®, The Lord of the Rings Online™, Magic: The Gathering Online, and MechWarrior®, we draw on a legacy of genre‑defining experiences. We’re committed to delivering entertainment that inspires, engages, and unites players around the world. At Ravenwake Games, our mission is to craft immersive worlds that bring players together, build vibrant communities, and deliver unforgettable gameplay at every turn.
Description
We’re seeking a contract Narrative Writer for a 12-week engagement to help define the story of a new, unannounced cozy life sim built on an iconic, globally loved brand. You’ll write for a young adult audience (core 19–35) in a grounded, cozy town, where the tone is light, humorous, and ironic with a few intentional, heartfelt beats. This is a writing role, not an implementation role: you’ll own the story outline, cast, opening experience, and early dialogue and quest scripts, and our game designers will bring them into the engine.
What You’ll Do
Shape the Story Outline: Create a story outline deck plus an extended doc version. Land a strong opening hook, a clear antagonist, and 1–2 core villains with complex, reasonable motivations.
Build the Cast: Create a first-pass list of town NPCs with metadata and a town registrar.
Write Character Briefs: Develop 5 detailed character briefs for key townsfolk.
Draft the Opening Experience: Write a detailed first draft of the first-time user experience story.
Write Dialogue and Quest Scripts: Write a handful of mid-game dialogue scripts and 1–2 simple quest scripts for our vertical slice area, ready for a game designer to implement.
Hold the Tone: Keep writing light, witty, and hopeful
Collaborate and Iterate: Partner with production and design leads, take feedback quickly, and revise to meet brand partner guidelines.
Who You Are
A Game Writer: You have professional writing credits on at least one game.
You’re a writer first; engine implementation is not required.
Life Sim Literate: You understand cozy and life sim games such as Stardew
Valley, Palia, Animal Crossing, and Disney Dreamlight Valley, and how story drives their progression.
Brand Enthusiast: You’re genuinely excited to write for an iconic, aspirational brand.
Funny with Heart: You write sitcom-style banter, irony, and situational humor, and can land a serious beat without tipping into darkness.
Concise: You write tight, readable dialogue within strict length limits.
Brand-Safe: You use sound judgment on tone and themes when writing within licensed IP guardrails.
Self-Starter: You thrive in early, ambiguous development and deliver organized, high-quality docs on a fast 12-week timeline.
Strong Communicator: You articulate story decisions clearly and give and receive feedback well.
Nice to Have
A deep understanding of games, including how narrative ties into quests, careers, and relationship systems.
Experience writing for licensed IP and working through licensor reviews.
Experience writing for short in-engine cinematics and voice-over.
Experience writing for a young adult, primarily female audience.
Be Aware of Fraudulent Recruiting Activities
Ravenwake Games
will never ask applicants for social insurance numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or through online messaging apps (WhatsApp, Hangouts). We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview.
**Ravenwake is an Equal Opportunity Employer.**
Location: Warsaw, Poland
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
About the Role
At Wolt, we are passionate about making cities better places to live by connecting customers with the best local stores and restaurants. Through Wolt Retail, we empower our partners to deliver amazing, seamless shopping experiences—getting fresh groceries and everyday essentials directly to customers' doors swiftly and reliably.
As a Retail Operations Specialist, you will play a key role in bringing this vision to life across Poland. Working right on the ground with store managers and team members, you will identify operational challenges and collaboratively implement effective solutions. You’ll partner closely with our local Account Managers and regional peers to refine day-to-day store operations, ensuring our partners achieve higher accuracy, fewer order cancellations, and faster deliveries.
What you’ll be doing
Monitor and analyze partner store performance metrics (e.g., order latency, order accuracy, and cancellation rates) to identify operational bottlenecks and areas for improvement.
Conduct root-cause analyses and collaborate with partners and Account Managers to develop actionable, high-impact solutions.
Perform on-site store visits to engage leadership and operational staff, delivering training on Wolt standard operating procedures.
Lead cross-functional operational initiatives alongside Account Managers to deploy new tools, systems, and workflow enhancements.
Establish regular operational business reviews with partners to track key metrics and ensure continuous implementation of agreed-upon initiatives.
Identify and scale operational best practices across local and international markets.
Our humble expectations
2–3 years of experience in retail, e-commerce, logistics or a similar job where you worked with stores, shops or business partners; experience as a store or shift manager is just as welcome.
You are happy to be out of the office and travel regularly within Poland, mostly to big cities and sometimes to smaller ones.
You are comfortable walking into a store, engaging with managers and staff, and getting them on board with operational improvements, new processes, and standard operating procedures.
You can work with numbers and reports, for example in Excel or Looker, and use them to show what has improved.
You speak fluent Polish and good English, so you can work with partners, stores and colleagues in other countries.
You take initiative and can plan your own work across several partners and stores at the same time.
What’s in it for you
You will work with some of the biggest retailers in Poland and see how a partnership works from the shop floor to the management office. You will work closely with Account Managers and colleagues in the region who will help you learn and grow. It is a great role if you want to build a career in operations, retail or partner management, in a team that is still shaping how it works.
Next steps
We review applications as they come in, so do not wait to apply. The process starts with a short intro meeting with our recruiter, followed by an interview with the hiring manager and a practical session where you work through a realistic situation together with us. You will hear back from us after each step.
#LI-WM1
Compensation
The successful candidate's starting pay will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.
This position is not eligible for consideration for an equity/RSU grant.
Pay Range:
8 062 zł
—
10 078 zł PLN
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at
Recruitment Scam Awareness - DoorDash
.
Location: Remote
About the Team
At Netlify, we’re a remote-first, globally distributed company with 120+ employees working across 13 countries around the world. Together, we’re building the platform for building and shipping web apps, with a mission to help anyone bring their ideas to the web.
As a Talent Partner, you’ll play a key role in bringing in the people who will shape Netlify’s next stage of growth. You’ll partner closely with hiring leaders to help them make thoughtful, high-quality hiring decisions and will be deeply embedded in understanding this evolving job market and what makes not only great talent, but folks who align with Netlify’s mission. With our team, you’ll recruit across a wide variety of teams and talent markets, owning the full recruiting lifecycle and partnering closely with leaders across Sales, Marketing, Engineering, Product, Finance and other functions. Rather than specializing in one area, you’ll build context quickly, learn what great talent looks like across different parts of the business, and help us find and hire exceptional people.
We’ve already built a number of our own tools and workflows on Netlify to make our day-to-day work better, and we’re continuing to experiment with how AI can create even more leverage. With our team, you’ll be using the same platform you’re helping grow the team behind by shipping tools that improve your own work, experimenting with new ways of working, and contributing to how we continue to evolve how we hire.
What You'll Do
Own full-cycle recruiting across a broad mix of functions - GTM, G&A, and R&D - from intake through accepted offer, without needing a sourcer, coordinator, or ops partner to be effective
Run search kickoffs, define and calibrate candidate profiles in partnership with hiring managers, and establish your own search strategy rather than waiting for one to be handed to you
Independently develop proactive sourcing approaches for each search and build pipelines of passive talent while continuing to cultivate talent for difficult-to-fill roles and future hiring needs
Conduct recruiter screens and develop a clear, evidenced point of view on candidates - sending hiring managers slates with real recommendations
Own weekly search meetings with hiring managers: bring funnel data, market feedback, and a perspective on what's working and what isn't; diagnose problems and propose changes rather than just reporting that pipeline is light
Act as a trusted talent advisor to hiring managers as you partner with them on their searches, bringing market insight, recruiting expertise, and thoughtful pushback when it will lead to a stronger hiring decision
Partner across the People Team on talent strategy, workforce and organizational planning with HR Business Partners, and with People Operations on scalable solutions and processes.
Manage offers and candidate closing end-to-end, while delivering a responsive, thoughtful, and high-touch candidate experience throughout every stage of the process - including for candidates we ultimately don't hire
Use recruiting metrics such as funnel conversion, time to fill, time to hire, sourcing performance, and candidate feedback to identify patterns, inform decisions, and continuously improve how we hire
Design and build AI-assisted and vibe-coded recruiting workflows, evaluate them critically, and identify new opportunities to create leverage - without waiting to be assigned an automation project
What You'll Bring
Enough full-cycle recruiting reps to operate independently from day one - you've had several years of experience personally run intake, sourced, screened, managed HM relationships, and closed candidates across multiple simultaneous searches
A track record of encountering unfamiliar roles or functions and figuring out how to recruit them effectively, rather than defaulting to a narrow specialty
A history of sourcing and engaging passive candidates, ideally at companies where the logo wasn't doing most of the recruiting for you - you've had to create interest, not just harvest it
Demonstrated ability to partner with hiring managers by running search meetings, interpret and pushing back on feedback, recognizing when calibration is off, and owning the relationship
Experience using funnel data to change your behavior - when four candidates get rejected, your instinct is to investigate why, not to source a fifth
You can execute quickly across a high volume of searches while maintaining a high bar for quality, balancing speed with the judgment needed to find the right talent for highly specialized roles.
Experience working with imperfect infrastructure - you've operated without a dedicated sourcer, coordinator, or mature ops team and made it work
A history of noticing broken or inefficient workflows and doing something about them, whether through AI tools, automation, process changes, or creative problem-solving - you've improved something without being told to
Strong organization and communication skills, with the ability to keep multiple searches, stakeholders, candidates, and decisions moving in a distributed environment without sacrificing the details or the human experience
Proficiency with an ATS and the broader recruiting toolset (we use Greenhouse), and comfort experimenting with AI-powered tools to meaningfully improve recruiting quality or throughput
We don't require educational qualifications for the role - we're interested in the experience, judgment, and skills you've developed through your work.
This Role is a Great Fit If
You care deeply about the people behind every application and recognize that looking for a new role is a meaningful decision in someone’s life. You lead with empathy, communicate openly, and follow through on what you say you’ll do. Whether someone joins Netlify or not, you want them to feel that their time was respected, they were treated with care, and they had a thoughtful experience with us.
You're energized by functional variety. An unfamiliar finance role or a senior engineering search doesn't become "that's not my specialty." You get curious, ask good questions, and figure it out
You work well in an environment that resets every few months. Priorities shift, reqs change, and that doesn't throw you - you reorient and keep moving
You can move fluidly between sourcing, candidate conversations, hiring-manager partnership, data, and operational details while keeping communication clear in a remote, async environment
You approach recruiting as a strategic partnership with the business by understanding what teams need, bringing a strong recruiting perspective, and helping hiring leaders make decisions that strengthen their teams.
You're the kind of recruiter who, when something isn't working, investigates rather than simply escalating. When you're recruiting for something unfamiliar, you ask the right questions, build context quickly, and develop a point of view before moving the search forward
You've noticed inefficient systems before and done something about them. You don't need to arrive with a portfolio of automations, but you have a pattern of seeing a problem, getting curious, and experimenting your way to something better
Our applications will close on Wednesday, November 11, 2026 at 5pm CST
Applying
Not sure you meet 100% of our qualifications?
Please apply anyway!
When applying please include:
A resume or short listing of your job history & skills (link to a LinkedIn profile would be fine). We appreciate a cover letter explaining why you would enjoy working in this role at Netlify to get to know you a bit better, though this is not required and will not impact your application. Our mission is to “build a better web” and that cannot be done without a diversity of skill sets, backgrounds and thoughts.
Of everything we've ever built at Netlify, we are most proud of our team. Netlify is an Equal Opportunity Employer. We are devoted to building a team of people with diverse backgrounds and lifestyles. Driving equality empowers our team, enables us to innovate, and helps us maintain a more inclusive environment. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences. If we can do anything to provide a better interview, i.e. accommodate a disability, then please let us know by emailing
accommodations@netlify.com
.
About Netlify
Netlify is the most popular way to build, deploy, and scale modern web applications, empowering everyone from fast moving solo developers to enterprise teams. Millions of developers and organizations rely on Netlify as their platform of choice for composing web applications that are production ready, performant, and flexible. Now, as we embrace the next era of software development, we are embedding the same fluid, intuitive experience into the Agent Experience (AX), making it just as simple for intelligent agents to understand, interact with, and act on our platform as it is for developers. Whether your user is human or machine, Netlify ensures the path from idea to URL is seamless, fast, and deeply reliable.
We are a Series D company that has raised over $200M from investors such as Andreessen Horowitz, Kleiner Perkins, EQT, Bessemer, BOND, and Menlo Ventures. As a fully distributed company, we aim to create a company culture where the best idea can come from anywhere and strive to be thoughtful, compassionate, and collaborative in our work. If this sounds like something you’d like to be part of, we’re excited to connect with you!
At Netlify, we are committed to a compensation philosophy that prioritizes fairness and equity, positions our employee compensation competitively in the market, recognizes and rewards performance, and takes a comprehensive approach to our rewards package. We anchor our compensation philosophy on a market-based approach, therefore salary ranges may differ depending on the labor cost in a particular location. The salary provided is in addition to robust benefits and participation in Netlify’s equity plan. Our hiring range for this role is targeted at $97,000 - $150,000 for most US-based locations and $95,000 - $143,000 CAD for most Canada-based locations. Candidates in premium markets should consult with their Talent Acquisition partner regarding location-based ranges, as they may be higher or lower than the average US range listed. The starting pay will be determined based on multiple factors, including expertise and skills, market demands, experience, internal equity, and applicable geographic location. These compensation packages and ranges are subject to change and may be modified in the future.
Location: Atlanta, Georgia
Workplace: Hybrid
ROLE SUMMARY
We are looking for a motivated and enthusiastic Business Development Representative to join the growing Temporal team in Atlanta, GA. Our BDRs will work hand in hand with the Sales Team to generate leads and build customer pipelines. This is an entry-level role with a dedicated growth path and training to be a great sales professional. We are looking for self-starters with a passion for technology and people.
WHAT YOU'LL DO
- Proactively outbound prospecting and lead activity management in an effort to qualify and market Temporal to potential customers.
- Discover opportunities from leads and set appointments from those leads.
- Use of strong selling and influencing skills to set up qualified appointments.
- Understand the Temporal OSS and Cloud solutions enough to provide high level introduction.
- Leverage taught sales techniques to maximize customer interactions.
- Log, track, and maintain outbound activity.
- Work closely with the Sales Team and attend customer meetings as required.
- Be the architect of a growing team, defining and iterating on processes.
WHAT YOU'LL NEED
- 2+ years of experience in prospecting roles.
- Excellent in-person, phone, and written customer communication skills.
- Must be able to interact and communicate with individuals at all levels of the organization.
- Ability to make formal and informal presentations to staff and clients.
- Ability to prioritize work assignments and shift work efforts based on the needs of the department or business goals.
- Proficient PC, Spreadsheet, Salesforce.com, and Google Docs skills required.
- Ability to manage time effectively, work independently, and be self-motivated
- Prior track record of achievement in positions with accountability.
- Ability to thrive in a fast-paced startup environment.
- Proactive, independent thinker with high energy/positive attitude.
Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.
Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.
Location: United States
About Advantage HQ
Advantage HQ is building the next generation of creator-led growth infrastructure for consumer brands.
We combine creative strategy, creator partnerships, performance content, whitelisting, affiliate distribution, paid media, and proprietary technology into one integrated growth system.
Our team manages more than $850 million in annual media spend and works with a network of more than 400,000 creators across Meta, TikTok, and YouTube. Through Meteoric AI, our proprietary intelligence platform, we use data and AI to improve decision-making across creative production, creator selection, customer acquisition, campaign performance, and brand growth.
We work with ambitious consumer brands across health, wellness, beauty, nutrition, personal care, and lifestyle.
The Opportunity
We are looking for a commercially minded Head of Partnerships to build and scale one of our most important growth channels: strategic partnerships and referrals.
Our strongest client relationships often originate from trusted introductions. We now want to turn that advantage into a predictable, scalable revenue engine.
Your mission is to build a high-performing ecosystem of referral and strategic partners who consistently introduce Advantage HQ to qualified consumer brands.
These partners may include marketing agencies, fractional CMOs, consultants, technology providers, private equity firms, e-commerce operators, and other influential leaders within the DTC ecosystem.
This is not a traditional relationship management role. You will be responsible for building partnerships that generate measurable commercial outcomes, not simply expanding a contact list.
You will own the entire partnership lifecycle, from identifying and recruiting high-value partners to activating relationships, generating qualified introductions, and converting those opportunities into revenue alongside our Sales team.
Success means building a network of highly engaged partners who consistently think of Advantage HQ when their clients, portfolio companies, or industry peers need help scaling.
What You'll Own
Strategic Partnership Development
Identify, recruit, and establish partnerships with agencies, consultancies, fractional CMOs, technology providers, private equity firms, and other businesses serving high-growth consumer brands.
Build relationships with founders, CEOs, CMOs, investors, and senior executives who can introduce Advantage HQ to qualified prospective clients.
Develop a targeted partner acquisition strategy focused on organizations with strong access to our ideal customer profile.
Identify complementary service providers and develop mutually beneficial referral and co-selling relationships.
Negotiate commercial agreements, referral arrangements, and strategic collaborations that create long-term value for both parties.
Partner Activation & Relationship Management
Own and grow a portfolio of strategic partners, ensuring relationships remain active, productive, and commercially valuable.
Develop structured partner onboarding, enablement, and engagement programs.
Equip partners with the positioning, messaging, case studies, and resources needed to confidently introduce Advantage HQ.
Establish recurring partner meetings, executive introductions, and relationship-building initiatives that consistently generate opportunities.
Identify underperforming partnerships and implement strategies to improve engagement and referral activity.
Become a trusted commercial partner to the people and organizations within our ecosystem.
Pipeline & Revenue Generation
Own partner-sourced pipeline and new revenue targets.
Drive a consistent volume of high-quality introductions to qualified DTC and e-commerce brands.
Work closely with our Sales team to ensure partner referrals are properly qualified, tracked, followed up, and converted.
Identify opportunities to accelerate sales cycles through warm introductions, joint conversations, and executive relationships.
Monitor referral-to-opportunity and opportunity-to-client conversion rates.
Take accountability for the commercial performance of the partnerships channel.
Partnership Systems & Scalability
Build the processes, playbooks, and operating rhythms required to scale our partnerships program.
Establish clear partner segmentation, prioritization, and activation frameworks.
Develop referral tracking, attribution, reporting, and partner compensation processes.
Create dashboards to measure partner activity, pipeline generation, revenue contribution, and overall channel performance.
Leverage CRM systems, AI, and automation to improve partner discovery, engagement, relationship management, and reporting.
Continuously refine our partnership model to make it more efficient, repeatable, and scalable.
Strategic Initiatives & Market Development
Identify new partnership opportunities across emerging channels, technologies, and industry ecosystems.
Collaborate with Marketing on partner events, webinars, content collaborations, and joint go-to-market initiatives.
Represent Advantage HQ at relevant industry conferences, networking events, and executive gatherings.
Build relationships with influential operators and decision-makers across the broader e-commerce ecosystem.
Bring market intelligence, competitive insights, and new business opportunities back to the leadership team.
Work directly with executive leadership to shape the long-term direction of our partnerships strategy.
Who You Are
You are an experienced partnerships leader who understands how to turn relationships into predictable business growth.
You have a strong network within the digital marketing, e-commerce, or technology ecosystem, and you know how to develop relationships with senior executives who control or influence meaningful commercial opportunities.
You are equally comfortable opening new doors, building relationships over time, negotiating commercial arrangements, and working with Sales teams to convert introductions into clients.
You are commercially driven and understand that the ultimate measure of a successful partnership is the business it generates.
You think systematically. Rather than relying on occasional introductions, you know how to build repeatable processes that continuously generate new opportunities.
Most importantly, you are proactive, highly accountable, and comfortable building a function with significant autonomy.
Experience We Value
7+ years of experience in strategic partnerships, channel partnerships, business development, alliances, or related commercial roles.
Proven track record of building and scaling referral or strategic partnership programs that generate measurable pipeline and revenue.
Experience within digital marketing agencies, professional services, consulting, marketing technology, or the broader e-commerce ecosystem.
Established relationships with agency founders, fractional CMOs, consultants, e-commerce executives, investors, or other relevant industry leaders.
Experience owning partner-sourced pipeline, revenue targets, and commercial KPIs.
Strong understanding of referral agreements, revenue-sharing models, co-selling arrangements, and strategic partnerships.
Excellent executive relationship-building, communication, and negotiation skills.
Experience developing repeatable partnership playbooks, systems, and reporting frameworks.
Strong organizational discipline and the ability to manage multiple strategic relationships simultaneously.
Entrepreneurial mindset with a bias toward execution, ownership, and measurable results.
What Success Looks Like
Your performance will be measured primarily by the commercial impact of the partnerships you develop.
Key metrics include:
Partner-Sourced Revenue:
New monthly recurring revenue generated through strategic and referral partnerships.
Partner-Sourced Pipeline:
Total value of qualified sales opportunities generated through partners.
Qualified Introductions:
Number of qualified prospective clients introduced to Advantage HQ.
Active Revenue-Generating Partners:
Number of partners consistently generating meaningful business opportunities.
Partnership Conversion:
Conversion rates from introductions to qualified opportunities and closed clients.
Why Join Advantage HQ
This is an opportunity to build and own one of the most important growth channels within a rapidly scaling business.
You will have the autonomy to develop our partnership strategy, establish high-value industry relationships, negotiate commercial structures, and build the systems required to turn partnerships into a sustainable revenue engine.
You will work directly with executive leadership and collaborate with experienced Sales, Growth, Marketing, and Client Services teams.
We are looking for someone who wants to build something meaningful, develop an influential network within the consumer brand ecosystem, and be rewarded for the business they generate.
Compensation & Location
$290,000 to $850,000 USD total annual compensation, including base salary, performance bonus, and equity.
Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best.
North America required, with a strong preference for candidates based in the United States.
If you are excited to join the leadership team, build a world-class partnerships organization, own a major company-level revenue number, develop an exceptional network of strategic and referral partners, and help transform Advantage HQ's partnerships channel into a predictable, scalable revenue engine, we would love to hear from you.
Location: United States
About Advantage HQ
Advantage HQ is building the next generation of creator-led growth infrastructure for consumer brands.
We combine creative strategy, creator partnerships, performance content, whitelisting, affiliate distribution, paid media, and proprietary technology into one integrated growth system.
Our team manages more than $850 million in annual media spend and works with a network of more than 400,000 creators across Meta, TikTok, and YouTube. Through Meteoric AI, our proprietary intelligence platform, we use data and AI to improve decision-making across creative production, creator selection, customer acquisition, campaign performance, and brand growth.
We work with ambitious consumer brands across health, wellness, beauty, nutrition, personal care, and lifestyle.
The Opportunity
We are looking for a commercially minded Director of Partnerships to build and scale one of our most important growth channels: strategic partnerships and referrals.
Our strongest client relationships often originate from trusted introductions. We now want to turn that advantage into a predictable, scalable revenue engine.
Your mission is to build a high-performing ecosystem of referral and strategic partners who consistently introduce Advantage HQ to qualified consumer brands.
These partners may include marketing agencies, fractional CMOs, consultants, technology providers, private equity firms, e-commerce operators, and other influential leaders within the DTC ecosystem.
This is not a traditional relationship management role. You will be responsible for building partnerships that generate measurable commercial outcomes, not simply expanding a contact list.
You will own the entire partnership lifecycle, from identifying and recruiting high-value partners to activating relationships, generating qualified introductions, and converting those opportunities into revenue alongside our Sales team.
Success means building a network of highly engaged partners who consistently think of Advantage HQ when their clients, portfolio companies, or industry peers need help scaling.
What You'll Own
Strategic Partnership Development
Identify, recruit, and establish partnerships with agencies, consultancies, fractional CMOs, technology providers, private equity firms, and other businesses serving high-growth consumer brands.
Build relationships with founders, CEOs, CMOs, investors, and senior executives who can introduce Advantage HQ to qualified prospective clients.
Develop a targeted partner acquisition strategy focused on organizations with strong access to our ideal customer profile.
Identify complementary service providers and develop mutually beneficial referral and co-selling relationships.
Negotiate commercial agreements, referral arrangements, and strategic collaborations that create long-term value for both parties.
Partner Activation & Relationship Management
Own and grow a portfolio of strategic partners, ensuring relationships remain active, productive, and commercially valuable.
Develop structured partner onboarding, enablement, and engagement programs.
Equip partners with the positioning, messaging, case studies, and resources needed to confidently introduce Advantage HQ.
Establish recurring partner meetings, executive introductions, and relationship-building initiatives that consistently generate opportunities.
Identify underperforming partnerships and implement strategies to improve engagement and referral activity.
Become a trusted commercial partner to the people and organizations within our ecosystem.
Pipeline & Revenue Generation
Own partner-sourced pipeline and new revenue targets.
Drive a consistent volume of high-quality introductions to qualified DTC and e-commerce brands.
Work closely with our Sales team to ensure partner referrals are properly qualified, tracked, followed up, and converted.
Identify opportunities to accelerate sales cycles through warm introductions, joint conversations, and executive relationships.
Monitor referral-to-opportunity and opportunity-to-client conversion rates.
Take accountability for the commercial performance of the partnerships channel.
Partnership Systems & Scalability
Build the processes, playbooks, and operating rhythms required to scale our partnerships program.
Establish clear partner segmentation, prioritization, and activation frameworks.
Develop referral tracking, attribution, reporting, and partner compensation processes.
Create dashboards to measure partner activity, pipeline generation, revenue contribution, and overall channel performance.
Leverage CRM systems, AI, and automation to improve partner discovery, engagement, relationship management, and reporting.
Continuously refine our partnership model to make it more efficient, repeatable, and scalable.
Strategic Initiatives & Market Development
Identify new partnership opportunities across emerging channels, technologies, and industry ecosystems.
Collaborate with Marketing on partner events, webinars, content collaborations, and joint go-to-market initiatives.
Represent Advantage HQ at relevant industry conferences, networking events, and executive gatherings.
Build relationships with influential operators and decision-makers across the broader e-commerce ecosystem.
Bring market intelligence, competitive insights, and new business opportunities back to the leadership team.
Work directly with executive leadership to shape the long-term direction of our partnerships strategy.
Who You Are
You are an experienced partnerships leader who understands how to turn relationships into predictable business growth.
You have a strong network within the digital marketing, e-commerce, or technology ecosystem, and you know how to develop relationships with senior executives who control or influence meaningful commercial opportunities.
You are equally comfortable opening new doors, building relationships over time, negotiating commercial arrangements, and working with Sales teams to convert introductions into clients.
You are commercially driven and understand that the ultimate measure of a successful partnership is the business it generates.
You think systematically. Rather than relying on occasional introductions, you know how to build repeatable processes that continuously generate new opportunities.
Most importantly, you are proactive, highly accountable, and comfortable building a function with significant autonomy.
Experience We Value
7+ years of experience in strategic partnerships, channel partnerships, business development, alliances, or related commercial roles.
Proven track record of building and scaling referral or strategic partnership programs that generate measurable pipeline and revenue.
Experience within digital marketing agencies, professional services, consulting, marketing technology, or the broader e-commerce ecosystem.
Established relationships with agency founders, fractional CMOs, consultants, e-commerce executives, investors, or other relevant industry leaders.
Experience owning partner-sourced pipeline, revenue targets, and commercial KPIs.
Strong understanding of referral agreements, revenue-sharing models, co-selling arrangements, and strategic partnerships.
Excellent executive relationship-building, communication, and negotiation skills.
Experience developing repeatable partnership playbooks, systems, and reporting frameworks.
Strong organizational discipline and the ability to manage multiple strategic relationships simultaneously.
Entrepreneurial mindset with a bias toward execution, ownership, and measurable results.
What Success Looks Like
Your performance will be measured primarily by the commercial impact of the partnerships you develop.
Key metrics include:
Partner-Sourced Revenue:
New monthly recurring revenue generated through strategic and referral partnerships.
Partner-Sourced Pipeline:
Total value of qualified sales opportunities generated through partners.
Qualified Introductions:
Number of qualified prospective clients introduced to Advantage HQ.
Active Revenue-Generating Partners:
Number of partners consistently generating meaningful business opportunities.
Partnership Conversion:
Conversion rates from introductions to qualified opportunities and closed clients.
Why Join Advantage HQ
This is an opportunity to build and own one of the most important growth channels within a rapidly scaling business.
You will have the autonomy to develop our partnership strategy, establish high-value industry relationships, negotiate commercial structures, and build the systems required to turn partnerships into a sustainable revenue engine.
You will work directly with executive leadership and collaborate with experienced Sales, Growth, Marketing, and Client Services teams.
We are looking for someone who wants to build something meaningful, develop an influential network within the consumer brand ecosystem, and be rewarded for the business they generate.
Compensation & Location
$270,000 to $810,000 USD total annual compensation, including base salary, performance bonus, and equity.
Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best.
North America required, with a strong preference for candidates based in the United States.
If you are excited to join the leadership team, build a world-class partnerships organization, own a major company-level revenue number, develop an exceptional network of strategic and referral partners, and help transform Advantage HQ's partnerships channel into a predictable, scalable revenue engine, we would love to hear from you.
Location: United States
About Advantage HQ
Advantage HQ is building the next generation of creator-led growth infrastructure for consumer brands.
We combine creative strategy, creator partnerships, performance content, whitelisting, affiliate distribution, paid media, and proprietary technology into one integrated growth system.
Our team manages more than $850 million in annual media spend and works with a network of more than 400,000 creators across Meta, TikTok, and YouTube. Through Meteoric AI, our proprietary intelligence platform, we use data and AI to improve decision-making across creative production, creator selection, customer acquisition, campaign performance, and brand growth.
We work with ambitious consumer brands across health, wellness, beauty, nutrition, personal care, and lifestyle.
The Opportunity
We are looking for a commercially minded Senior Director of Partnerships to build and scale one of our most important growth channels: strategic partnerships and referrals.
Our strongest client relationships often originate from trusted introductions. We now want to turn that advantage into a predictable, scalable revenue engine.
Your mission is to build a high-performing ecosystem of referral and strategic partners who consistently introduce Advantage HQ to qualified consumer brands.
These partners may include marketing agencies, fractional CMOs, consultants, technology providers, private equity firms, e-commerce operators, and other influential leaders within the DTC ecosystem.
This is not a traditional relationship management role. You will be responsible for building partnerships that generate measurable commercial outcomes, not simply expanding a contact list.
You will own the entire partnership lifecycle, from identifying and recruiting high-value partners to activating relationships, generating qualified introductions, and converting those opportunities into revenue alongside our Sales team.
Success means building a network of highly engaged partners who consistently think of Advantage HQ when their clients, portfolio companies, or industry peers need help scaling.
What You'll Own
Strategic Partnership Development
Identify, recruit, and establish partnerships with agencies, consultancies, fractional CMOs, technology providers, private equity firms, and other businesses serving high-growth consumer brands.
Build relationships with founders, CEOs, CMOs, investors, and senior executives who can introduce Advantage HQ to qualified prospective clients.
Develop a targeted partner acquisition strategy focused on organizations with strong access to our ideal customer profile.
Identify complementary service providers and develop mutually beneficial referral and co-selling relationships.
Negotiate commercial agreements, referral arrangements, and strategic collaborations that create long-term value for both parties.
Partner Activation & Relationship Management
Own and grow a portfolio of strategic partners, ensuring relationships remain active, productive, and commercially valuable.
Develop structured partner onboarding, enablement, and engagement programs.
Equip partners with the positioning, messaging, case studies, and resources needed to confidently introduce Advantage HQ.
Establish recurring partner meetings, executive introductions, and relationship-building initiatives that consistently generate opportunities.
Identify underperforming partnerships and implement strategies to improve engagement and referral activity.
Become a trusted commercial partner to the people and organizations within our ecosystem.
Pipeline & Revenue Generation
Own partner-sourced pipeline and new revenue targets.
Drive a consistent volume of high-quality introductions to qualified DTC and e-commerce brands.
Work closely with our Sales team to ensure partner referrals are properly qualified, tracked, followed up, and converted.
Identify opportunities to accelerate sales cycles through warm introductions, joint conversations, and executive relationships.
Monitor referral-to-opportunity and opportunity-to-client conversion rates.
Take accountability for the commercial performance of the partnerships channel.
Partnership Systems & Scalability
Build the processes, playbooks, and operating rhythms required to scale our partnerships program.
Establish clear partner segmentation, prioritization, and activation frameworks.
Develop referral tracking, attribution, reporting, and partner compensation processes.
Create dashboards to measure partner activity, pipeline generation, revenue contribution, and overall channel performance.
Leverage CRM systems, AI, and automation to improve partner discovery, engagement, relationship management, and reporting.
Continuously refine our partnership model to make it more efficient, repeatable, and scalable.
Strategic Initiatives & Market Development
Identify new partnership opportunities across emerging channels, technologies, and industry ecosystems.
Collaborate with Marketing on partner events, webinars, content collaborations, and joint go-to-market initiatives.
Represent Advantage HQ at relevant industry conferences, networking events, and executive gatherings.
Build relationships with influential operators and decision-makers across the broader e-commerce ecosystem.
Bring market intelligence, competitive insights, and new business opportunities back to the leadership team.
Work directly with executive leadership to shape the long-term direction of our partnerships strategy.
Who You Are
You are an experienced partnerships leader who understands how to turn relationships into predictable business growth.
You have a strong network within the digital marketing, e-commerce, or technology ecosystem, and you know how to develop relationships with senior executives who control or influence meaningful commercial opportunities.
You are equally comfortable opening new doors, building relationships over time, negotiating commercial arrangements, and working with Sales teams to convert introductions into clients.
You are commercially driven and understand that the ultimate measure of a successful partnership is the business it generates.
You think systematically. Rather than relying on occasional introductions, you know how to build repeatable processes that continuously generate new opportunities.
Most importantly, you are proactive, highly accountable, and comfortable building a function with significant autonomy.
Experience We Value
7+ years of experience in strategic partnerships, channel partnerships, business development, alliances, or related commercial roles.
Proven track record of building and scaling referral or strategic partnership programs that generate measurable pipeline and revenue.
Experience within digital marketing agencies, professional services, consulting, marketing technology, or the broader e-commerce ecosystem.
Established relationships with agency founders, fractional CMOs, consultants, e-commerce executives, investors, or other relevant industry leaders.
Experience owning partner-sourced pipeline, revenue targets, and commercial KPIs.
Strong understanding of referral agreements, revenue-sharing models, co-selling arrangements, and strategic partnerships.
Excellent executive relationship-building, communication, and negotiation skills.
Experience developing repeatable partnership playbooks, systems, and reporting frameworks.
Strong organizational discipline and the ability to manage multiple strategic relationships simultaneously.
Entrepreneurial mindset with a bias toward execution, ownership, and measurable results.
What Success Looks Like
Your performance will be measured primarily by the commercial impact of the partnerships you develop.
Key metrics include:
Partner-Sourced Revenue:
New monthly recurring revenue generated through strategic and referral partnerships.
Partner-Sourced Pipeline:
Total value of qualified sales opportunities generated through partners.
Qualified Introductions:
Number of qualified prospective clients introduced to Advantage HQ.
Active Revenue-Generating Partners:
Number of partners consistently generating meaningful business opportunities.
Partnership Conversion:
Conversion rates from introductions to qualified opportunities and closed clients.
Why Join Advantage HQ
This is an opportunity to build and own one of the most important growth channels within a rapidly scaling business.
You will have the autonomy to develop our partnership strategy, establish high-value industry relationships, negotiate commercial structures, and build the systems required to turn partnerships into a sustainable revenue engine.
You will work directly with executive leadership and collaborate with experienced Sales, Growth, Marketing, and Client Services teams.
We are looking for someone who wants to build something meaningful, develop an influential network within the consumer brand ecosystem, and be rewarded for the business they generate.
Compensation & Location
$290,000 to $850,000 USD total annual compensation, including base salary, performance bonus, and equity.
Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best.
North America required, with a strong preference for candidates based in the United States.
If you are excited to join the leadership team, build a world-class partnerships organization, own a major company-level revenue number, develop an exceptional network of strategic and referral partners, and help transform Advantage HQ's partnerships channel into a predictable, scalable revenue engine, we would love to hear from you.
Location: Geneva, Switzerland
Workplace: hybrid
Location:
Based in Geneva or within approximately +/- two (2) hours from Geneva
Contract:
Fixed term at 100% - It is a mandated role (currently 3+3 years)
Starting date:
01st of March 2027
Deadline to apply:
26th of November 2026 - We reserve the right to close this position once suitable candidates have been identified.
Compensation and Benefits:
MSF practice is to offer the compensation and benefits package in line with the MSF entity offering the contract
*By default, the successful candidate will be offered a contract in the MSF office, able to issue a contract, of their country of residence at the time of application. If no MSF office exists in their country of residence, the successful candidate will be expected to relocate to a country where an MSF office can issue a contract, provided the local legislation allows for that.
At MSF, we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. We welcome applications from individuals of all genders, ages, sexual orientations, nationalities, races, religions, beliefs, ability status, and all other diversity characteristics.
MSF is committed to preventing abuse, inappropriate behaviour, lack of integrity and financial misconduct in its work and care spaces. The successful candidate will be expected to comply with the organisation’s safeguarding policies and standards of professional behaviour.
We are committed to removing barriers for people with specific accessibility needs. If you need an adjustment to the recruitment process to be considered for the role, please let us know from the beginning of the selection process.
MSF International
Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation. MSF International is the legal entity that binds MSF’s 26 sections, 28 associations and 16 branch offices together. Registered in Switzerland, MSF International provides coordination, information and support to the MSF Movement, as well as implements international projects and initiatives as requested.
I. CONTEXT
Médecins Sans Frontières (MSF) is an international, independent medical humanitarian organisation providing emergency assistance to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters, based solely on need and irrespective of race, religion, gender or political affiliation.
MSF International is the legal entity whose membership is composed of all MSF associations. It hosts the International Secretariat, supports the International Board, facilitates coordination across the MSF movement, and provides shared services and initiatives as mandated by the movement.
Within MSF International, the International Office acts as the Secretariat of the International Board (IB) and operates under the direct management of the International Secretary General (ISG). MSF International also provides administrative and operational support to movement-wide initiatives and services, including MSF Access.
II. PURPOSE OF THE JOB
The MSF International Managing Director is a senior executive role responsible for institutional leadership, stewardship of resources, and organizational performance of MSF International as a legal entity serving the MSF movement.
The role ensures that MSF International:
Effectively implements -within the scope of MSF International - the MSF International Multiyear Plan and SPARC (MSF-wide Strategic Planning, Accountability and Resource Cycle) and supports the International Board and the International Secretary General in their governance roles and responsibilities.
Provides high quality, well governed services to the MSF movement, as mandated by the Full ExCom (executive committee);
Operates with strong systems of governance, accountability, risk management and duty of care;
Has robust, transparent and efficient governance, financial, human, and knowledge systems;
Operates as a coherent, inclusive, and accountable internationally distributed organization;
Models MSF values in leadership, equity, duty of care, and ethical management;
Ensures that the decisions taken by the Board of Directors of MSF International and its implementation is compliant with the Articles of Association, the internal regulations, as well as Swiss standards and Swiss laws, for as long as the registered office is in Geneva, Switzerland.
The MSF Management Director acts as a strategic partner to the International Secretary General, providing leadership on transversal and institutional topics with regards to the management of MSF International.
III. ACCOUNTABILITIES
1. Strategic Leadership and Implementation of MSF International (Multi‑year Plan & SPARC): Lead the translation of MSF International and movement strategic priorities into clear objectives, organisational plans, policies and resourcing within MSF International; support cross‑functional initiatives required by international platforms as needed to deliver the Multi‑Year Strategic Plan and SPARC commitments.
Expected result:
MSF International delivers on agreed strategic priorities and SPARC commitments through coherent plans, measurable milestones and coordinated delivery across functions and movement partners.
a. Contribute to the development of MSF International Multi‑year Strategic Plan and SPARC within MSF International’s mandate and scope and translate strategic priorities into concrete organisational objectives, policies, systems and resource allocations, ensuring coherence across functions and services.
b. Supports cross‑functional and transversal initiatives required to deliver common strategic priorities and SPARC‑related commitments.
c. Contribute to movement-wide discussions on harmonization, efficiency and shared services.
d. Sets up and tracks implementation plans, including key milestones, indicators, and risks. Support the ISG in reporting to the International Board and relevant Standing Committees, and contribute to SPARC’s Monitoring & Evaluation Framework and Expense Steering Process for functions and services managed within MSF International’s scope.
e. Deputize for the ISG as required, within agreed scope and representation mandates.
f. Represent MSF International to key stakeholders, partners and external audiences as required, and build relationships that protect and advance MSF's institutional interests.
2. Governance, legal compliance, accountability and risk management for MSF-International: Ensure robust governance implementation, statutory compliance and effective risk management systems for MSF International as a Swiss legal entity and for services delivered on behalf of the movement; prepare governance-level advice and support Board decision-making.
Expected result:
International Board and executive decisions are supported by timely, compliant and risk‑informed advice; MSF International statutory obligations and legal requirements are met and organisational risks are identified and mitigated.
a. Act as senior management liaison to the ISG, the International Board and Standing Committees on matters related to MSF International organisational governance, resources, risk, compliance and organisational performance.
b. Ensure robust systems of internal control, risk management and accountability, are in place and functioning for MSF International, in line with legal, fiduciary and associative obligations, including preparedness for critical incidents directly affecting MSF International.
c. Lead or support organizational responses to critical incidents directly affecting MSF International, including HR, legal, reputational, safeguarding or security‑related situations.
d. Ensure that MSF International fulfils its statutory responsibilities as a Swiss legal entity and that appropriate legal, administrative and governance support is obtained for decisions of the IB in light of the International Statutes, the Internal Regulations, and Swiss standards and law. Ensure compliance with applicable laws and regulations regarding daily management of MSF International.
e. Oversee compliance with GDPR and Swiss data protection law, promoting a culture of privacy and responsible data use.
f. Ensure appropriate legal review of all contracts and agreements directly involving MSF International and including those through which it delivers services to the movement, in accordance with MSF’s rules and policies, as well as Swiss law.
g. Design, implement and monitor the effectiveness of internal control systems and procedures; ensure that MSF International risks are identified and registered and ensure that mitigation measures are discussed and incorporated in the respective departments annual plans.
3. Services to MSF: Provide executive stewardship of movement-wide services mandated to MSF International, ensuring clear service governance, defined accountabilities and cost‑effective delivery.
Expected result:
Movement services operate to agreed service charters and KPIs, with transparent costs and reliable delivery that meet sections' needs and contractual obligations.
a. Provide executive leadership and stewardship over services mandated to MSF International in support of the MSF movement, ensuring they are clearly governed, fit for purpose, cost‑effective and appropriately funded.
b. Ensure that roles, responsibilities, decision‑making authority and service boundaries between MSF International and MSF sections are clearly defined and communicated, balancing interoperability and mutualization objectives with the sections and ODs autonomy.
c. Establish and monitor service governance and performance frameworks, including service charters, KPIs, cost‑sharing arrangements and escalation mechanisms where relevant, and ensure transparency.
d. Facilitate structured dialogue with MSF sections to identify service needs, manage expectations and address risks or performance issues.
4. Financial stewardship and institutional integrity: Oversee budgeting, financial planning, statutory accounts, audits and financial controls; ensure alignment of resources with strategic priorities and manage institutional financial and insurance arrangements.
Expected result:
MSF International maintains sound financial health, regulatory compliance and transparent resource allocation that supports strategic objectives.
a. Provide executive oversight of budgeting, forecasting and financial reporting for MSF International.
b. Ensure alignment between strategic priorities (including SPARC) and resource allocation.
c. Oversee statutory accounts, audits, financial policies and compliance with Swiss GAAP, tax and VAT requirements.
d. Oversee relationships with external auditors, financial advisors and legal counsel.
e. Oversee institutional insurance coverage and financial risk mitigation. Manage the full suite of institutional and corporate insurance coverage for MSF International.
f. Oversee legacies and donations earmarked for MSF International
5. People, culture and organisational development: Oversee people strategy, workforce planning, performance management, leadership development and organisational design to foster an inclusive, safe and high‑performing culture across a distributed workforce.
Expected result:
A diverse, supported and capable organisation with clear succession pathways, strong performance management and a positive organisational culture.
a. Provide strategic leadership over human resources management, organizational design and workforce planning.
b. Ensure a safe, supportive, inclusive, equitable, diverse, respectful, and healthy workplace, free from abuse and other misconduct.
c. Oversee performance management, leadership development and succession planning.
d. Ensure a lively MSF International culture despite the geographical spread, including through adequate internal communication.
e. Lead organisational development, when necessary, to ensure the organisational structure remains fit for purpose and appropriate for a well-functioning office.
f. Manage institutional relationships with MSF sections hosting MSF International staff and ensure coherent frameworks for hosting, contracting, payroll and staff integration.
g. Ensure appropriate information governance and that knowledge management systems support collaboration, institutional memory and organizational learning, including learning from strategy and SPARC implementation.
h. Liaise regularly with the Staff Committee of MSF International.
IV. AUTONOMY, COMPLEXITY
The MSF International Managing Director operates with a high degree of autonomy to think, interpret and act within the strategic direction set by the International Secretary General, the International Board and the governance framework of MSF International.
The role is required to make independent judgements on organisational priorities, resource allocation, risk mitigation, service performance, people matters and operational responses, often in situations where issues are sensitive, cross-functional and without straightforward precedent.
The complexity of the environment is significant: the postholder works across a federated MSF movement with multiple stakeholders, distributed teams, hosted staff arrangements and diverse section interests, while also ensuring compliance with Swiss legal and regulatory requirements, internal governance rules, financial and HR procedures, safeguarding standards and data protection obligations. Success therefore depends on balancing institutional coherence, legal and procedural rigour, and service effectiveness with diplomacy, sound judgement and the ability to operate in ambiguity.
V. SAFEGUARDING REQUIREMENTS FOR THE ROLE
The incumbent commits to contribute to a safe, supportive, inclusive, equitable, diverse, respectful, and healthy workplace, free from abuse and other misconduct. They will not engage in any form of abuse including those detailed in MSF Typologies of Abuse and when an employee suspects or observes abuse, they will report it (without investigating it) to protect others.
Ensure respectful management and communication at all levels.
Ensure that staff and consultants under their supervision understand their responsibilities with respect to required behaviour and report abuse while working for MSF by reinforcing and regularly discussing expected standards of behaviour.
Welcome complainants, understand how to guide colleagues to appropriate channels, promote and create an environment that does not tolerate abuse or inappropriate behaviour. Guide colleagues to the correct process without investigating.
Ensure that staff know how to complain and keep staff updated on reporting mechanisms.
Education
Master’s degree in management, humanitarian affairs, political sciences, or a related field, or equivalent senior-level professional experience
Experience
Extensive senior leadership experience (General/Executive Director, Deputy Director or Director of a major organizational function) in a complex and large international and decentralised organisations
MSF experience is a major asset
Proven ability to operate at Board and executive level
Strong people leadership, including conflict management and change leadership
Solid expertise in financial oversight, governance and organisational systems
Experience with equity, diversity and inclusion strategies
Knowledge
Strong commitment to MSF’s humanitarian principles and associative values.
High level of integrity and ability to handle confidential and sensitive matters.
Knowledge of Swiss legal, institutional, employment, financial and data protection frameworks is an asset.
Familiarity with governance of associations and federated movements is an asset.
Proven ability to lead cross-functional and institutional change.
Comfortable leading teams across different locations and liaising with stakeholders at all levels.
Excellent written and verbal communication, able to communicate complex or sensitive matters clearly, concisely, and professionally.
High level of discretion, judgement, and emotional intelligence, and the ability to build a strong network across an organisation.
Confident decision‑making and the ability to act autonomously as appropriate.
Flexible team player, willing to adapt to changes, and confident tackling unfamiliar challenges across multiple domains of knowledge/experience.
Languages
Excellent English (written and spoken) is essential.
French highly desirable, and other MSF languages are further assets.
Only shortlisted candidates will be contacted.
By submitting an application, the job applicant confirms their understanding and acceptance of these recruitment procedures.
Location: Remote, South Africa
MinIO is the data and memory foundation for enterprise AI. Built for the speed, scale, and economics that AI and analytics demand, AIStor and MemKV unify every layer of the data stack, from agentic and inference context memory to tables and objects across core, edge, and cloud. Trusted by 77% of the Fortune 100, MinIO is redefining how AI factories, intelligent applications, and autonomous agents secure, persist, and unlock the full value of their data.
We are seeking a technical, creative, and entrepreneurial Sr Regional Sales Manager to drive MinIO’s next stage of growth in the South Africa region. This is a role for a proven seller who can combine technical depth in storage, data infrastructure, data lake/lakehouse, AI/ML, and HPC environments with the ability to close complex $250K+ enterprise deals. The ideal candidate has experience competing against legacy storage solutions, thrives in a startup environment, and brings a mix of creativity, persistence, and technical credibility to win transformative deals.
What You Will Do
Drive New Business Acquisition
: Actively prospect and identify enterprise opportunities, leveraging your network and creative outreach to generate pipeline and close high-value deals
Technical & Vision Selling
: Confidently articulate how MinIO delivers transformational outcomes for data infrastructure, AI/ML, and HPC not just incremental improvements. Translate technical capabilities into compelling business value.
Close Complex Deals
: Own the full sales cycle from lead to close, with a focus on $250K+ opportunities and annual quota attainment of $1.5M+
Compete & Win Against Legacy Software
: Position MinIO against traditional storage vendors by demonstrating the advantages of cloud-native, S3-compatible object storage for modern workloads.
Educate & Influence
: Teach prospects about AI infrastructure optimization and data architecture modernization, leading them beyond product comparisons to strategic transformation.
Quantify Value
: Build business cases and ROI models that include quantified benefits, risk mitigation, and financial justification.
Partner-First Territory Strategy
: Build and execute partner-led co-selling strategies, working with channel and alliance partners to expand territory coverage and accelerate deals.
Cross-Functional Collaboration
: Partner with Solutions Engineering, Product, and Marketing to deliver tailored solutions, ensure successful POCs, and create a seamless customer experience.
Forecasting & Planning
: Maintain disciplined pipeline management, accurate forecasting, and clear account strategies that support predictable and scalable revenue growth.
Your Skills and Experience
Enterprise Sales Expertise
: 7+ years of enterprise sales experience with consistent quota attainment ($1.5M+) and average deal sizes of $250K+.
Technical Acumen
: Strong knowledge of storage, data infrastructure, data lakehouse, AI/ML, and HPC environments. Able to engage technical stakeholders and translate technical concepts into business impact.
Partner-Led Approach
: History of building co-selling strategies with channel and alliance partners to scale market presence.
Vision & Thought Leadership
: Skilled at leading transformation sales by shaping buyer thinking and providing unique customer insights.
Competitive Selling
: Proven ability to sell against legacy storage solutions and displace entrenched vendors with a differentiated value proposition.
Startup Experience
: Demonstrated success in fast-paced, entrepreneurial environments where creativity and adaptability are essential.
Challenger Mindset
: Skilled at teaching, tailoring, and challenging customer perspectives to unlock new opportunities.
Network & Territory Expertise
: Deep relationships within the territory, including decision makers and influencers who can be leveraged to accelerate business.
Communication & Influence
: Exceptional presentation, negotiation, and relationship-building skills with both technical and executive stakeholders.
Education
: BA/BS in computer science, engineering, business, or related field; MBA preferred.
Equal Opportunity Policy (EEO)
MinIO is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Location: London; Ireland; Australia; New York; Poland; Singapore; United Kingdom
Workplace: Remote
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
ABOUT THE ROLE
ElevenLabs is scaling fast – new enterprise customers, new products, new markets. The Billing Operations Specialist is the person who makes sure every deal that closes is reflected correctly in our systems.
This is an operational ownership role, sitting at the intersection of Sales, Customer Success, Finance, and Engineering – responsible for the full billing lifecycle of our enterprise accounts, from provisioning a new customer on day one to cleanly closing out a churned account. You'll resolve discrepancies before customers notice them, catch configuration drift before it becomes a revenue problem, and build the processes that make billing feel invisible to everyone else. You'll also work on projects and programs that evolve the sophistication of our billing processes and our tooling, and help with things like pricing migrations and other critical efforts.
The ideal person is someone who is obsessive about accuracy and automation, comfortable navigating ambiguity, and energized (not frustrated) by the complexity of managing billing at scale across thousands of accounts.
Provisioning
- Translate closed-won deals from Salesforce into correctly configured subscriptions in our billing platforms, such as Stripe – pricing plan, billing interval, contract start date, trial periods, discounts
- Own the reconciliation between executed order forms and what's been requested for provisioning; work with Sales and Legal to resolve any gaps
- Partner with Engineering to identify automation opportunities and build guardrails that make provisioning faster and more accurate over time
Subscription & account management
- Process mid-cycle changes and manage renewal mechanics – upgrades, downgrades, seat changes, plan switches, and so on.
- Handle offboarding cleanly: close subscriptions, issue final invoices or credits, ensure no residual billing
- Resolve invoice discrepancies raised by customers or flagged by the Customer Success team – incorrect amounts, missing credits, misapplied discounts
Revenue integrity
- Run periodic audits of active subscriptions to verify billing matches contracted terms
- Identify and remediate ghost subscriptions, duplicate customers, and orphaned invoices
- Support month-end and quarter-end close by reconciling billing platforms with Finance's records
- Surface pricing or configuration anomalies to relevant teams.
REQUIREMENTS
Must-have
- 2-5 years in billing operations, revenue operations, finance operations or a similar role supporting B2B or enterprise customers (adjust the range for level)
- Hands-on experience with a subscription billing platform, ideally Stripe Billing or similar (Chargebee, Zuora, Recurly), including subscriptions, invoices, credits, coupons and billing intervals
- Experience turning closed-won deals and order forms into correct billing configurations (pricing plan, start date, trial, discounts)
- Strong attention to detail and a record of catching discrepancies before customers do
- Can read a contract or order form and spot gaps against what was requested for provisioning
- Experience reconciling billing data to finance records, including supporting month-end or quarter-end close
- Comfort working with Salesforce (or another CRM) as the source of truth for deals
- Clear written communication and ability to work across Sales, Customer Success, Finance, Legal and Engineering
- Comfortable with ambiguity and with managing a high volume of accounts without losing track
Strong plus
- Experience with usage-based or hybrid pricing
- Familiarity with SQL, spreadsheets at scale (pivots, lookups), or BI tools, for audits and reconciliation
- Experience building automation or scripts, or partnering with Engineering on guardrails (APIs, webhooks, no-code tools)
- Experience running subscription audits, such as finding ghost subscriptions, duplicate customers and orphaned invoices
- Experience with pricing migrations or billing-system migrations
- Exposure to ASC 606 or revenue recognition basics
- Experience with a quote-to-cash stack (CPQ, contract management, ERP such as NetSuite)
- Experience at a high-growth SaaS or AI company
LOCATION
This role is remote-first, so it can be executed from anywhere in the United States, APAC, or Europe.
#LI-remote
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
The successful candidate will play an important role in the day-to-day operations of the business, covering trade settlements, reconciliations, and corporate actions. - Perform daily internal and external reconciliations of client funds, financial instruments and positions with custodians, banks and brokers.
Location: Berlin
Workplace: OnSite
ABOUT PEEC AI
AI search is changing how brands are discovered and chosen. People now ask ChatGPT, Gemini, Claude and Google’s AI answers what they used to search for, and AI assistants increasingly shape the journey from discovery to purchase. Winning customers now means winning over the AI systems that influence their decisions.
Peec AI is an AI search platform that helps marketing teams understand and improve how their brands are discovered, represented, and recommended. We show them where they stand, what’s shaping it, and where to act. Since launching in January 2025, Peec AI has passed $20M ARR and 4,000 paying customers. We’re a Series A company backed by 20VC and Singular, with 100+ people across our Berlin HQ and our New York office.
ABOUT THE ROLE
We're looking for a Sales Development Representative to help build Peec AI's outbound engine from the ground up. In this role, you'll be responsible for identifying and engaging high-potential prospects, generating qualified pipeline, and partnering closely with Sales and Marketing to sharpen our go-to-market approach. This role means real ownership, room to shape how we do outbound, and a clear path to grow into a closing role as we scale. If you're the kind of person who gets a rush from picking up the phone, loves the puzzle of finding the right person to call, and wants to sell a product that's genuinely at the frontier of where search is heading, this is the role for you.
WHAT YOU'LL DO
- Drive outbound prospecting by identifying and engaging decision-makers across SEO, marketing, and growth functions at companies that would benefit from Peec AI
- Execute personalized, high-quality outreach with cold calling at the core and email and LinkedIn in support, to generate qualified meetings and build pipeline for the Account Executive team
- Leverage AI-powered tools to research prospects, personalize messaging at scale, and continuously sharpen your outbound approach
- Collaborate closely with Sales and Marketing to refine targeting, messaging, and positioning based on what's resonating in the market
- Contribute to the development of outbound playbooks and prospecting approaches as the SDR function scales
WHAT WE'RE LOOKING FOR
- Hungry, driven, and relentlessly motivated, with a habit of setting ambitious targets and not stopping until you hit them
- A natural on the phone who genuinely enjoys cold calling and sees every dial as an opportunity, not a chore
- Passionate about technology and the role AI is playing in reshaping how businesses operate and grow, ideally someone who already uses AI tools as part of their day-to-day workflow
- Highly coachable and open to feedback, treating every conversation as a data point
- Excited about the opportunity to learn the full sales cycle and grow toward an Account Executive role over time
BONUS POINTS
- Experience with outbound sales tools such as Clay, Lemlist, Apollo, or similar
- Familiarity with the SEO, content marketing, or digital analytics space
- Prior experience in a B2B SaaS environment, even in a junior or internship capacity
- A track record of hitting or exceeding activity and meeting targets in a previous SDR or similar role
WHAT WE OFFER
- Exciting and challenging work with real impact and ownership at one of Europe's fastest-growing Series A startups
- Regular team events and off-sites
- Competitive salary and meaningful equity: everyone at Peec owns a piece of the upside
- Paid Meal and Uber home when working late
- The most beautiful office space and work environment in Berlin
Location: Remote - India
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Phone Number specialist 1
About the job
Twilio is seeking an Operations Specialist to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, procure short codes and Sender IDs, and have access to phone numbers they require for their applications. The Product Operations Specialist II role is the second tier on the Level 1 team. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity.
Responsibilities
In this role, you’ll:
Provide support to Twilio customers inquiries received by email to ensure customers have an excellent experience with Twilio.
Assess the nature of product or service issues and resolve basic-to-intermediate level problems.Effectively respond to intermediate-to-advanced questions from customers (external and internal) in core areas and basic questions across multiple areas.
Log customer interactions and tag/categorize issues accordingly, Learn new processes across a variety of subject areas and ensure our operations are running smoothly.
Respond to and action incoming carrier partner notifications.
Quickly and confidently manage complex issues in a timely manner for customers and internal teams with transparency with all the respect.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
Willingness to work flexibly in rotational schedules.
You have 2-4 years of experience working with global customers in the operations in the customers facing teams, preferably within an eCommerce or Telecommunications organization.
You have basic technical skills including basic SQL and an understanding of APIs and data analytics.
You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data.
You are detail-oriented with great organizational skills and comfortable with ambiguity.
You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner.
You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust.
You have good time management and organizational skills and are comfortable working under pressure.
Desired:
Hands-on experience in SQL, Looker, Tableau or similar data extraction and data visualization tools.
Experience & understanding APIs and related technologies.
Background in telecommunications is desired.
Location
This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi).
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Denmark - Remote
Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Your Role:
At Tenable, we seek a passionate and skilled Presales Security Engineer covering Denmark and Norway to join our team. In this role, you’ll be crucial in driving sales success and enhancing our customers' experience through your technical expertise. You'll work alongside Sales Representatives and a talented team to set Tenable apart from the competition, build lasting customer relationships, and create enthusiastic advocates for our solutions. You must speak
Fluent/Native Danish and English.
What You'll Do:
Deliver Technical Excellence:
Present technical demonstrations of Tenable’s platform products, showcasing their value and differentiation to potential customers.
Manage Evaluations:
Oversee enterprise software trials and "Proof of Value" evaluations, ensuring they align with customer goals.
Solve Real Problems:
Address customer challenges and business needs with consultative security and compliance expertise.
Engage and Educate:
Answer technical questions and provide insights, occasionally presenting at local events and conferences.
Support Sales Efforts:
Work closely with sales representatives to achieve or exceed revenue targets, support local partners in enterprise deals, and respond to RFIs and RFPs.
What We’re Looking For:
Technical Expertise:
Experience with Nessus or other network scanning
technologies and solid foundational knowledge of TCP/IP and network security concepts.
Cyber Security & Cloud Knowledge:
Familiarity with the Cyber Security ecosystem both on-prem and in the Cloud, including CMDB, Ticketing, Patch Management, PAM, etc.
Compliance Awareness:
Understanding of international & local compliance standards (e.g., NIS2, DORA, PCI, FISMA, SOX, NERC, CIS, DIS STIG).
Effective Communicator:
Excellent communication and presentation skills, with the ability to adapt based on the audience and effectively frame problems and solutions. Strong teamwork skills are essential, as collaboration is at the heart of this role’s success.
Flexibility:
Willingness to travel as needed within your territory (up to 25%).
Relationship:
Build a good relationship with customers, partners and your peers.
Drive Activities:
Demo’s, Workshop’s, Technical Meetings for customers & partners, Events and Webinars, Capture the Flag activities.
Bonus Points For:
Experience:
5-7 years of direct Pre-Sales Engineer experience.
Certifications:
Cloud certifications in AWS, GCP &/or Azure. CISSP or equivalent.
Network Knowledge:
Understanding of TCP/IP and network security concepts.
System Experience:
Experience with enterprise-class operating systems at the security admin level.
Embracing AI:
Experience and Creative in using AI capabilities.
DevOps Skills:
Proficiency in Docker, DevOps, API scripting, and Python SDK.
Proactive Attitude:
A self-starter who stays up to date with current technologies.
Interview Process
Recruiter Interview – 1st Stage - Virtual
Hiring Manager Interview – 2nd Stage – Virtual
Tech Assessment
- 3rd Stage - Virtual
Job Skills Interview - 4th Stage - Face to Face
Senior Stakeholder Panel Interview – Final Stage - Virtual
Apply Today!
If you’ve read this far and are still unsure if you should apply, we encourage you to go for it! At Tenable, we believe there’s no such thing as a perfect candidate. Whether you meet all the listed qualifications or just a few, we welcome your application. We value diverse perspectives and backgrounds and are excited to see what you can bring to our team.
Join us at Tenable, where your passion and expertise can make a real difference
every day.
#LI-JG1
#LI-Remote
This is the expected salary range for this position in the primary job location, depending on experience and qualifications. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of Competitive wellness and financial benefits.
EU Pay Range
725.000 kr.
—
965.000 kr. DKK
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact
Recruiting@Tenable.com
for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice
Location: Remote - India
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Phone Number specialist 1
About the job
Twilio is seeking an Operations Specialist to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, procure short codes and Sender IDs, and have access to phone numbers they require for their applications. The Product Operations Specialist II role is the second tier on the Level 1 team. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity.
Responsibilities
In this role, you’ll:
Provide support to Twilio customers inquiries received by email to ensure customers have an excellent experience with Twilio.
Assess the nature of product or service issues and resolve basic-to-intermediate level problems.Effectively respond to intermediate-to-advanced questions from customers (external and internal) in core areas and basic questions across multiple areas.
Log customer interactions and tag/categorize issues accordingly, Learn new processes across a variety of subject areas and ensure our operations are running smoothly.
Respond to and action incoming carrier partner notifications.
Quickly and confidently manage complex issues in a timely manner for customers and internal teams with transparency with all the respect.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
Willingness to work flexibly in rotational schedules.
You have 2-4 years of experience working with global customers in the operations in the customers facing teams, preferably within an eCommerce or Telecommunications organization.
You have basic technical skills including basic SQL and an understanding of APIs and data analytics.
You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data.
You are detail-oriented with great organizational skills and comfortable with ambiguity.
You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner.
You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust.
You have good time management and organizational skills and are comfortable working under pressure.
Desired:
Hands-on experience in SQL, Looker, Tableau or similar data extraction and data visualization tools.
Experience & understanding APIs and related technologies.
Background in telecommunications is desired.
Location
This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi).
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Remote - India
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Technical Support Engineer 2.
About the job
This position is needed to support our customers’ use of Twilio’s Programmable Messaging product. This role will function as the voice of Twilio to our customers and partners and operate as a subject matter expert for Twilio’s Programmable Messaging API. In addition, focus on providing friendly, professional customer service, while problem-solving and demonstrating a high competency in communicating complex technical issues to both technical and non-technical audiences via phone, email, and chat mediums. Advanced time management skills are able to work well under pressure, and are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures.
Responsibilities
In this role, you’ll:
Work on support cases submitted by Wholesale providers.
Resolve complex customer requests
Assist customers with troubleshooting message deliverability issues and manage escalations with our Carrier partners.
Contribute to existing documentation including to correct errors, the elaboration of details, updates to current standards.
Speak with a customer on the phone in order to troubleshoot support issues or address questions.
Collaborate with your teammates and the Twilio Product and Engineering teams via Slack.
File Jira’s to report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.
Work with your manager to surface customer problems to assist in process betterment.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
Bachelor’s degree or equivalent work experience
3+ years of experience in a client-facing technical role, preferably in supporting REST API or enterprise software
Position requires flexibility in work schedule weekend, swing, and night shifts
Positive attitude and ability to communicate with a wide array of stakeholders
A firm understanding of the technology stacks common to the Web and telco ecosystem.
Functional knowledge of general-purpose programming languages.
Strong problem-solving and technical troubleshooting skills
Ability to professionally and diplomatically address customer concerns and provide concise feedback.
Ability to de-escalate tense/tough customer situations in a live environment.
Excellent reading comprehension, listening, and writing skills.
Desired:
Previous exposure or knowledge of Twilio products.
Coding experience in any language. (reading and debugging)
Previous experience with JIRA or a similar ticketing system.
Location
This role will be remote and based in India (Karnataka, Maharashtra, Tamil Nadu, Telangana, Delhi)
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Warsaw, Mazowieckie, Poland; Limassol, Cyprus; Sofia City, Bulgaria
Workplace: remote
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
We are hiring a Senior Database Reliability Engineer for our Infrastructure Platform Team. You will design PostgreSQL platforms for resilience and high availability, automate everything you touch, and understand how our services use the database, from connection pools to ORM transactions. Your goal is to keep latency within SLO at a reasonable cost, through every change, failover and migration.
Our stack today: AWS RDS and Aurora (PostgreSQL, MySQL), Redshift, ClickHouse, Terraform, Ansible, Prometheus, VictoriaMetrics and Grafana, with Java services on Kubernetes.
Responsibilities:
Design and run highly available PostgreSQL across zones and regions, with automated, tested failover and fencing against split-brain.
Define all database infrastructure as code (clusters, parameters, networking, access, monitoring and backups), reviewed by peers and applied through CI/CD pipelines, with drift detection.
Build self-service database provisioning so product teams get a production-ready database without waiting on a ticket.Plan and execute migrations, upgrades and table moves with zero or near zero downtime, including cross-version, cross-cluster and cross-cloud work.
Partner with developers on schema changes, queries, connection pooling, transaction scope, retries and expand-and-contract migrations, so database issues are fixed at their source.
Define SLOs and build SLO-based alerts and dashboards (Prometheus, Grafana or similar) that catch latency and capacity problems before clients do.
Design backup and recovery, and prove it with scheduled restore and failover tests that measure RTO and RPO and produce evidence for auditors.
Keep cost in view: right-size instances and storage, and choose the cheapest option that meets the requirement.
Secure the data: least-privilege access, secrets from a secrets manager, encryption at rest and in transit, audited access and PII masking.
Lead and take part in incident response and on-call, write blameless post-mortems and make sure their actions get done.
Replace manual runbooks with automation, and document what remains.
Requirements:
Deep PostgreSQL production experience.
You have run PostgreSQL at scale and understand MVCC, vacuum and bloat, locking, replication (physical and logical) and query planning from real incidents, not only from documentation.
Infrastructure as code as your normal way of working.
Everything you build lives in version control and is reviewed before it is applied.
CI/CD in your day-to-day work.
Your infrastructure and database changes, including schema migrations, reach production through pipelines. If console clicks, SSH changes or wiki steps are how changes normally happen in your current role, this position is not the right fit.
5+ years running production databases as a DBRE, SRE, platform or database engineer, ideally with a large part on AWS (RDS or Aurora).
Experience designing high availability and disaster recovery: replication, automated failover, multi-region or multi-cloud redundancy, and the trade-offs between RTO, RPO and cost.
A track record of zero-downtime changes: online migrations, major version upgrades or moving data between clusters.
Understanding of how applications use databases: connection pools, ORMs (for example Hibernate), transaction scope, retries and idempotency, and safe deployment order.
Observability skills: you define what to measure, alert on SLOs and verify changes with data.Scripting in Python, Bash or Go to automate operational work.
Comfort in a regulated financial services environment, where access control, encryption and audit trails are non-negotiable.
Clear communication: you reason out loud, own outcomes and partner with developers instead of gatekeeping.
Nice to have:
Terraform and Ansible specifically, since they are our current tools.
MySQL in production.
Redshift, ClickHouse or DynamoDB.
Logical replication or CDC tooling (pglogical, AWS DMS, Debezium).
Kubernetes and running Java services in production.
Linux performance tuning and troubleshooting on self-managed database hosts.
Vault or another secrets manager.
What you will get in return:
Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Warsaw, Poland
УдалённоСША; We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences; Candidates in premium markets should consult with their Talent Acquisition partner regarding location-based ranges, as they may be higher or lower than the average US range listed
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
headNorth America required, with a strong preference for candidates based in the United States
North America required, with a strong preference for candidates based in the United States
seniorNorth America required, with a strong preference for candidates based in the United States
ГибридGeneva, Switzerland
УдалённоseniorRemote, South Africa
УдалённоLondon; Ireland; Australia; New York; Poland; Singapore; United Kingdom
ОфисBerlin
УдалённоRemote - India
seniorDenmark - Remote
УдалённоRemote - India
УдалённоRemote - India
УдалённоseniorWarsaw, Mazowieckie, Poland; Limassol, Cyprus; Sofia City, Bulgaria; You have run PostgreSQL at scale and understand MVCC, vacuum and bloat, locking, replication (physical and logical) and query planning from real incidents, not only from documentation