Вакансии

Location: Almaty, Kazakhstan About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. With outstanding customer care, our Support teams are the glue that keeps the Wolt marketplace running smoothly. We ensure seamless interactions between customers, merchant partners, and courier partners every single day. As a Support Team Lead, you’ll take ownership of our local support operations, lead by example, and empower your team to deliver consistently high-quality service. You’ll play a key role in driving performance, developing people, and continuously improving how we support our partners across the country. What you’ll be doing Lead, motivate, and develop a high-performing support team through coaching, encouragement, and empowerment Create a customer-obsessed culture by leading by example Own your team’s performance, including KPIs, productivity, and service quality Set clear performance goals and provide regular, constructive feedback Manage daily operational needs such as shift planning and scheduling Lead shifts when needed, supporting representatives and shift leaders to ensure smooth and effective operations Collaborate closely with other teams to continuously improve the overall support experience Communicate effectively with all customer groups (customers, courier partners, and merchants), adapting tone and approach as needed Actively contribute as a member of the group leadership team, supporting decision-making and team success Take ownership of support-related projects and approach them with creativity and a continuous improvement mindset Our humble expectations Strong background in customer service, with a solid understanding of metrics such as SAT/CSAT, SLA, and ticket handling time Proven experience leading and managing a customer service or support team Experience setting performance goals and delivering regular performance feedback Ability to work full-time from the office, Monday–Friday, 09:00–18:00 Good working proficiency in Kazakh, Russian, and English At least 1 year of experience at Wolt or experience as a Shift Lead Next steps If you’re excited about working in a fast-growing environment, taking ownership, and being part of an ambitious and supportive team, we’d love to hear from you. Applications are reviewed on an ongoing basis, so don’t wait — apply today and remember to attach your CV. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

Location: Netherlands - Remote Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. The role, in a nutshell: We’re looking for highly motivated sales executives who have strong market knowledge and enjoy building relationships with key decision makers to evangelize building secure and reliable software. Our sales team walks a mile in their customers shoes and wants our customers and prospects to see the immense value and expertise Chainguard's solutions offer. Skills/Job Requirements: Define and execute sales plans for your assigned territory Convey value prop and product differentiators to prospects and customers Forecast, meet, and exceed quota Through a combination of inbound and outbound leads, develop and manage leads funnel Manage business and track opportunities through CRM and other supporting tools Collaborate on and improve all aspects of the sales cycle, including product, support, and sales engineering Understand the competitive market, being familiar with competing companies and their offerings Candidate Background: 3+ years of selling SaaS/Security experience required Domain experience with one or more of the following strongly recommended: Compute platforms (Kubernetes, Docker, AWS, Azure, Google Cloud), DevOps Tooling, CICD platforms (Github, Gitlab, jenkins), and overall SDLC. Strong track record consistently overachieving sales targets Ability to learn new products and create/learn processes quickly Competitive/Driven Excellent communication skills verbal and written Team player Must be willing to travel to clients to support sales relationships (if required) Entrepreneurial – Willing to go the extra mile, strong work ethic, resourceful. Native Dutch or French and professional English Desired Qualifications: SaaS or Developer tools sales experience Startup experience A strong sales aptitude and fundamental understanding of the sales process A sound, tech-savvy business acumen and the ability to articulate a compelling value proposition in a complex and evolving business environment Ability to thrive in an agile environment with an ever-evolving set of solution About Us We live and breathe our company values: We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better. We have a bias for intentional action — We prioritize, plan, try things, and fail fast. We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey. We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions. A few of the benefits we offer: Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year. If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences. Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice . ©2026 Chainguard. All Rights Reserved.

Location: Dubai, United Arab Emirates; Riyadh, Saudi Arabia; Cairo, Egypt; Bucharest, Romania; Delhi, India Müller's Solutions is actively seeking a skilled ServiceNow SPM Functional Consultant to join our team. In this role, you will be responsible for bridging the gap between business needs and technical solutions by leveraging your expertise in the ServiceNow Strategic Portfolio Management (SPM) module. You will partner with clients to gather requirements, configure the platform, and ensure that portfolio management processes are optimized to deliver strategic value. Key Responsibilities: Engage with clients to collect and analyze business requirements related to portfolio management. Configure and customize the ServiceNow SPM module to align with client objectives and best practices. Document functional requirements, process flows, and solution designs. Facilitate workshops and training sessions to enhance client understanding and adoption of ServiceNow SPM. Work closely with technical teams to ensure smooth integration and implementation of SPM solutions. Support testing activities, including user acceptance testing, and provide go-live support. Stay informed about the latest updates and trends within ServiceNow SPM to continuously improve client solutions. Requirements Requirements: Bachelor's degree in Business, Information Technology, or a related field. At least 3 years of experience working as a ServiceNow Functional Consultant, specifically with the SPM module. Strong understanding of portfolio management principles and best practices. Proven experience in configuring and implementing ServiceNow SPM solutions. Excellent communication and stakeholder management skills. Ability to translate complex business needs into practical ServiceNow configurations. Experience in conducting workshops, trainings, and providing end-user support. Relevant ServiceNow certifications related to SPM or ITBM are advantageous.

Location: Belgrade, Serbia About the Company: Qualix DOO is the Serbian entity of the international Adrian Magnus brand, part of the Carazo Enterprise Group founded in 2012. We operate across Europe, the United States, and Latin America. Our mission is to bring the world’s finest handcrafted cigars to enthusiasts with precision, integrity, and a deep respect for tradition. Position Summary This is an on-site role based in our New Belgrade office, requiring strong communication skills, outbound B2B sales experience, and the ability to collaborate effectively with international partners across time zones. As a B2B Sales Agent you will play a key role in supporting our expansion into the German market, working with distributors, shops, and retail networks across Germany. Fluency in German (C1–C2) is required , along with the confidence to introduce and position our premium cigar brands to new B2B partners. Key Responsibilities Conduct outbound B2B sales outreach to distributors, retailers, and cigar shops across Germany and the DACH market. Build and manage a sales pipeline — from prospecting to follow-up, negotiation and closing Present product catalogs, pricing, and brand stories to potential partners Maintain accurate CRM records (HubSpot) and follow structured outreach and follow-up cycles Coordinate virtual meetings, discovery calls, and product presentations Collaborate with internal teams (logistics, operations, distribution) to support order processing Provide ongoing market insights and feedback to help refine sales strategy Achieve monthly and quarterly sales targets aligned with growth goals Ensure excellent communication and relationship-building with all B2B partners Requirements Minimum 2 years of sales experience in a Germany-speaking or DACH -focused market (B2B preferred) Fluent English Strong background in outbound sales and cold outreach Based in Belgrade and available to work on-site from our office, Monday–Friday, 10:00 AM–6:00 PM (CEST) Excellent communication, persuasion, and relationship-building skills Experience using CRM systems and modern sales tools Strong discipline in remote work, self-organization, and time tracking Benefits On-site role — based at our New Belgrade office Full-time employment under a local Serbian contract Attractive performance bonuses based on results Opportunity for growth within a rapidly expanding international brand Work with premium global products and a multicultural team Become a part of a small, secure start up within a niche industry that is largely insulated from geopolitical fluctuations, with strong international demand and long-term stability.

Location: United States At Flosum , we are building the world's best software for the modern enterprise. Our team is passionate about crafting elegant, high-performance products that delight our customers and set a new bar for engineering excellence. We combine deep expertise in cloud-native development with a relentless focus on quality, speed, and innovation. Every line of code we ship is built to scale, built to last, and built to make a real difference for the businesses that rely on us. We are a company where technologists lead, ideas win on merit, and shipping great software fast is a core value—not a slogan. If you believe world-class engineering teams are the ones that move quickly and build things right, you'll feel at home here. About the Role We are hiring a Director of Software Development to lead a team of 10 engineers building and scaling our Node.js and Salesforce-integrated products. This is a hands-on leadership role for a technical architect at heart who can compress delivery schedules, drive developer velocity, and own the performance of the overall solution. You will be the single point of accountability for turning our roadmap into shipped software—on time, at quality, and at scale. What You'll Own Lead, coach, and grow a team of 10 full-stack developers across Node.js services and Salesforce customizations. Drive measurable improvements in developer velocity using DORA metrics: lead time, deployment frequency, change failure rate, and MTTR. Compress delivery schedules by breaking epics into small, independently shippable slices and challenging inflated estimates with data. Architect end-to-end solutions spanning Node.js microservices, APIs, event-driven patterns, and Salesforce (Apex, Lightning, integrations). Own solution performance: latency, throughput, scalability, and cost—set SLOs and hold the team accountable to them. Establish estimation, sprint, and release discipline; remove blockers; enforce accountability without burning the team out. Partner with Product, QA, and Infrastructure to align roadmap, capacity, and dependencies. Recruit, onboard, and performance-manage engineers; build a culture of ownership and speed. Requirements 10+ years in software engineering with 5+ years leading development teams of 8–20 engineers. Deep, current hands-on experience with Node.js (Express/Nest, async patterns, performance tuning, microservices). Working knowledge of the Salesforce platform—Apex, Lightning Web Components, Flows, REST/Platform Events, and Node.js↔Salesforce integration patterns. Proven technical architect background: designed distributed systems, API contracts, data models, and performance-critical solutions in production. Track record of schedule compression —case studies where you measurably reduced cycle time or pulled in release dates without sacrificing quality. Strong estimation and planning discipline in Agile/Scrum or Kanban environments. Experience driving solution performance : profiling, caching, query optimization, horizontal scaling, and observability (APM, logs, traces). Cloud-native delivery experience (AWS preferred) with CI/CD, IaC, and modern DevOps practices. Excellent stakeholder communication—can negotiate scope vs. time vs. quality with executives. Success Metrics (First 6–12 Months) Reduce average lead time for changes and increase deployment frequency to meet DORA "high" or "elite" benchmarks. Ship the current roadmap on a compressed timeline agreed with leadership. Improve estimate accuracy (commit vs. deliver) to within an agreed tolerance. Meet or exceed performance SLOs for the Node.js + Salesforce solution stack. Retain and level-up the existing team while filling any skill gaps. Why Flosum At Flosum, we believe great software is built by great teams—and great teams are built by leaders who care deeply about both the craft and the people. You will have the autonomy, the talent, and the mandate to build something exceptional. If you want to lead a team that is setting the standard for what world-class software looks like, we want to talk to you.

Location: Ukraine At Flosum , we are building the world's best software for the modern enterprise. Our team is passionate about crafting elegant, high-performance products that delight our customers and set a new bar for engineering excellence. We combine deep expertise in cloud-native development with a relentless focus on quality, speed, and innovation. Every line of code we ship is built to scale, built to last, and built to make a real difference for the businesses that rely on us. We are a company where technologists lead, ideas win on merit, and shipping great software fast is a core value—not a slogan. If you believe world-class engineering teams are the ones that move quickly and build things right, you'll feel at home here. About the Role We are hiring a Director of Software Development to lead a team of 10 engineers building and scaling our Node.js and Salesforce-integrated products. This is a hands-on leadership role for a technical architect at heart who can compress delivery schedules, drive developer velocity, and own the performance of the overall solution. You will be the single point of accountability for turning our roadmap into shipped software—on time, at quality, and at scale. What You'll Own Lead, coach, and grow a team of 10 full-stack developers across Node.js services and Salesforce customizations. Drive measurable improvements in developer velocity using DORA metrics: lead time, deployment frequency, change failure rate, and MTTR. Compress delivery schedules by breaking epics into small, independently shippable slices and challenging inflated estimates with data. Architect end-to-end solutions spanning Node.js microservices, APIs, event-driven patterns, and Salesforce (Apex, Lightning, integrations). Own solution performance: latency, throughput, scalability, and cost—set SLOs and hold the team accountable to them. Establish estimation, sprint, and release discipline; remove blockers; enforce accountability without burning the team out. Partner with Product, QA, and Infrastructure to align roadmap, capacity, and dependencies. Recruit, onboard, and performance-manage engineers; build a culture of ownership and speed. Requirements 10+ years in software engineering with 5+ years leading development teams of 8–20 engineers. Deep, current hands-on experience with Node.js (Express/Nest, async patterns, performance tuning, microservices). Working knowledge of the Salesforce platform—Apex, Lightning Web Components, Flows, REST/Platform Events, and Node.js↔Salesforce integration patterns. Proven technical architect background: designed distributed systems, API contracts, data models, and performance-critical solutions in production. Track record of schedule compression —case studies where you measurably reduced cycle time or pulled in release dates without sacrificing quality. Strong estimation and planning discipline in Agile/Scrum or Kanban environments. Experience driving solution performance : profiling, caching, query optimization, horizontal scaling, and observability (APM, logs, traces). Cloud-native delivery experience (AWS preferred) with CI/CD, IaC, and modern DevOps practices. Excellent stakeholder communication—can negotiate scope vs. time vs. quality with executives. Success Metrics (First 6–12 Months) Reduce average lead time for changes and increase deployment frequency to meet DORA "high" or "elite" benchmarks. Ship the current roadmap on a compressed timeline agreed with leadership. Improve estimate accuracy (commit vs. deliver) to within an agreed tolerance. Meet or exceed performance SLOs for the Node.js + Salesforce solution stack. Retain and level-up the existing team while filling any skill gaps. Why Flosum At Flosum, we believe great software is built by great teams—and great teams are built by leaders who care deeply about both the craft and the people. You will have the autonomy, the talent, and the mandate to build something exceptional. If you want to lead a team that is setting the standard for what world-class software looks like, we want to talk to you.

Location: United Kingdom At Flosum , we are building the world's best software for the modern enterprise. Our team is passionate about crafting elegant, high-performance products that delight our customers and set a new bar for engineering excellence. We combine deep expertise in cloud-native development with a relentless focus on quality, speed, and innovation. Every line of code we ship is built to scale, built to last, and built to make a real difference for the businesses that rely on us. We are a company where technologists lead, ideas win on merit, and shipping great software fast is a core value—not a slogan. If you believe world-class engineering teams are the ones that move quickly and build things right, you'll feel at home here. About the Role We are hiring a Director of Software Development to lead a team of 10 engineers building and scaling our Node.js and Salesforce-integrated products. This is a hands-on leadership role for a technical architect at heart who can compress delivery schedules, drive developer velocity, and own the performance of the overall solution. You will be the single point of accountability for turning our roadmap into shipped software—on time, at quality, and at scale. What You'll Own Lead, coach, and grow a team of 10 full-stack developers across Node.js services and Salesforce customizations. Drive measurable improvements in developer velocity using DORA metrics: lead time, deployment frequency, change failure rate, and MTTR. Compress delivery schedules by breaking epics into small, independently shippable slices and challenging inflated estimates with data. Architect end-to-end solutions spanning Node.js microservices, APIs, event-driven patterns, and Salesforce (Apex, Lightning, integrations). Own solution performance: latency, throughput, scalability, and cost—set SLOs and hold the team accountable to them. Establish estimation, sprint, and release discipline; remove blockers; enforce accountability without burning the team out. Partner with Product, QA, and Infrastructure to align roadmap, capacity, and dependencies. Recruit, onboard, and performance-manage engineers; build a culture of ownership and speed. Requirements 10+ years in software engineering with 5+ years leading development teams of 8–20 engineers. Deep, current hands-on experience with Node.js (Express/Nest, async patterns, performance tuning, microservices). Working knowledge of the Salesforce platform—Apex, Lightning Web Components, Flows, REST/Platform Events, and Node.js↔Salesforce integration patterns. Proven technical architect background: designed distributed systems, API contracts, data models, and performance-critical solutions in production. Track record of schedule compression —case studies where you measurably reduced cycle time or pulled in release dates without sacrificing quality. Strong estimation and planning discipline in Agile/Scrum or Kanban environments. Experience driving solution performance : profiling, caching, query optimization, horizontal scaling, and observability (APM, logs, traces). Cloud-native delivery experience (AWS preferred) with CI/CD, IaC, and modern DevOps practices. Excellent stakeholder communication—can negotiate scope vs. time vs. quality with executives. Success Metrics (First 6–12 Months) Reduce average lead time for changes and increase deployment frequency to meet DORA "high" or "elite" benchmarks. Ship the current roadmap on a compressed timeline agreed with leadership. Improve estimate accuracy (commit vs. deliver) to within an agreed tolerance. Meet or exceed performance SLOs for the Node.js + Salesforce solution stack. Retain and level-up the existing team while filling any skill gaps. Why Flosum At Flosum, we believe great software is built by great teams—and great teams are built by leaders who care deeply about both the craft and the people. You will have the autonomy, the talent, and the mandate to build something exceptional. If you want to lead a team that is setting the standard for what world-class software looks like, we want to talk to you.

Location: Serbia At Flosum , we are building the world's best software for the modern enterprise. Our team is passionate about crafting elegant, high-performance products that delight our customers and set a new bar for engineering excellence. We combine deep expertise in cloud-native development with a relentless focus on quality, speed, and innovation. Every line of code we ship is built to scale, built to last, and built to make a real difference for the businesses that rely on us. We are a company where technologists lead, ideas win on merit, and shipping great software fast is a core value—not a slogan. If you believe world-class engineering teams are the ones that move quickly and build things right, you'll feel at home here. About the Role We are hiring a Director of Software Development to lead a team of 10 engineers building and scaling our Node.js and Salesforce-integrated products. This is a hands-on leadership role for a technical architect at heart who can compress delivery schedules, drive developer velocity, and own the performance of the overall solution. You will be the single point of accountability for turning our roadmap into shipped software—on time, at quality, and at scale. What You'll Own Lead, coach, and grow a team of 10 full-stack developers across Node.js services and Salesforce customizations. Drive measurable improvements in developer velocity using DORA metrics: lead time, deployment frequency, change failure rate, and MTTR. Compress delivery schedules by breaking epics into small, independently shippable slices and challenging inflated estimates with data. Architect end-to-end solutions spanning Node.js microservices, APIs, event-driven patterns, and Salesforce (Apex, Lightning, integrations). Own solution performance: latency, throughput, scalability, and cost—set SLOs and hold the team accountable to them. Establish estimation, sprint, and release discipline; remove blockers; enforce accountability without burning the team out. Partner with Product, QA, and Infrastructure to align roadmap, capacity, and dependencies. Recruit, onboard, and performance-manage engineers; build a culture of ownership and speed. Requirements 10+ years in software engineering with 5+ years leading development teams of 8–20 engineers. Deep, current hands-on experience with Node.js (Express/Nest, async patterns, performance tuning, microservices). Working knowledge of the Salesforce platform—Apex, Lightning Web Components, Flows, REST/Platform Events, and Node.js↔Salesforce integration patterns. Proven technical architect background: designed distributed systems, API contracts, data models, and performance-critical solutions in production. Track record of schedule compression —case studies where you measurably reduced cycle time or pulled in release dates without sacrificing quality. Strong estimation and planning discipline in Agile/Scrum or Kanban environments. Experience driving solution performance : profiling, caching, query optimization, horizontal scaling, and observability (APM, logs, traces). Cloud-native delivery experience (AWS preferred) with CI/CD, IaC, and modern DevOps practices. Excellent stakeholder communication—can negotiate scope vs. time vs. quality with executives. Success Metrics (First 6–12 Months) Reduce average lead time for changes and increase deployment frequency to meet DORA "high" or "elite" benchmarks. Ship the current roadmap on a compressed timeline agreed with leadership. Improve estimate accuracy (commit vs. deliver) to within an agreed tolerance. Meet or exceed performance SLOs for the Node.js + Salesforce solution stack. Retain and level-up the existing team while filling any skill gaps. Why Flosum At Flosum, we believe great software is built by great teams—and great teams are built by leaders who care deeply about both the craft and the people. You will have the autonomy, the talent, and the mandate to build something exceptional. If you want to lead a team that is setting the standard for what world-class software looks like, we want to talk to you.

Location: Romania At Flosum , we are building the world's best software for the modern enterprise. Our team is passionate about crafting elegant, high-performance products that delight our customers and set a new bar for engineering excellence. We combine deep expertise in cloud-native development with a relentless focus on quality, speed, and innovation. Every line of code we ship is built to scale, built to last, and built to make a real difference for the businesses that rely on us. We are a company where technologists lead, ideas win on merit, and shipping great software fast is a core value—not a slogan. If you believe world-class engineering teams are the ones that move quickly and build things right, you'll feel at home here. About the Role We are hiring a Director of Software Development to lead a team of 10 engineers building and scaling our Node.js and Salesforce-integrated products. This is a hands-on leadership role for a technical architect at heart who can compress delivery schedules, drive developer velocity, and own the performance of the overall solution. You will be the single point of accountability for turning our roadmap into shipped software—on time, at quality, and at scale. What You'll Own Lead, coach, and grow a team of 10 full-stack developers across Node.js services and Salesforce customizations. Drive measurable improvements in developer velocity using DORA metrics: lead time, deployment frequency, change failure rate, and MTTR. Compress delivery schedules by breaking epics into small, independently shippable slices and challenging inflated estimates with data. Architect end-to-end solutions spanning Node.js microservices, APIs, event-driven patterns, and Salesforce (Apex, Lightning, integrations). Own solution performance: latency, throughput, scalability, and cost—set SLOs and hold the team accountable to them. Establish estimation, sprint, and release discipline; remove blockers; enforce accountability without burning the team out. Partner with Product, QA, and Infrastructure to align roadmap, capacity, and dependencies. Recruit, onboard, and performance-manage engineers; build a culture of ownership and speed. Requirements 10+ years in software engineering with 5+ years leading development teams of 8–20 engineers. Deep, current hands-on experience with Node.js (Express/Nest, async patterns, performance tuning, microservices). Working knowledge of the Salesforce platform—Apex, Lightning Web Components, Flows, REST/Platform Events, and Node.js↔Salesforce integration patterns. Proven technical architect background: designed distributed systems, API contracts, data models, and performance-critical solutions in production. Track record of schedule compression —case studies where you measurably reduced cycle time or pulled in release dates without sacrificing quality. Strong estimation and planning discipline in Agile/Scrum or Kanban environments. Experience driving solution performance : profiling, caching, query optimization, horizontal scaling, and observability (APM, logs, traces). Cloud-native delivery experience (AWS preferred) with CI/CD, IaC, and modern DevOps practices. Excellent stakeholder communication—can negotiate scope vs. time vs. quality with executives. Success Metrics (First 6–12 Months) Reduce average lead time for changes and increase deployment frequency to meet DORA "high" or "elite" benchmarks. Ship the current roadmap on a compressed timeline agreed with leadership. Improve estimate accuracy (commit vs. deliver) to within an agreed tolerance. Meet or exceed performance SLOs for the Node.js + Salesforce solution stack. Retain and level-up the existing team while filling any skill gaps. Why Flosum At Flosum, we believe great software is built by great teams—and great teams are built by leaders who care deeply about both the craft and the people. You will have the autonomy, the talent, and the mandate to build something exceptional. If you want to lead a team that is setting the standard for what world-class software looks like, we want to talk to you.

Location: Portugal At Flosum , we are building the world's best software for the modern enterprise. Our team is passionate about crafting elegant, high-performance products that delight our customers and set a new bar for engineering excellence. We combine deep expertise in cloud-native development with a relentless focus on quality, speed, and innovation. Every line of code we ship is built to scale, built to last, and built to make a real difference for the businesses that rely on us. We are a company where technologists lead, ideas win on merit, and shipping great software fast is a core value—not a slogan. If you believe world-class engineering teams are the ones that move quickly and build things right, you'll feel at home here. About the Role We are hiring a Director of Software Development to lead a team of 10 engineers building and scaling our Node.js and Salesforce-integrated products. This is a hands-on leadership role for a technical architect at heart who can compress delivery schedules, drive developer velocity, and own the performance of the overall solution. You will be the single point of accountability for turning our roadmap into shipped software—on time, at quality, and at scale. What You'll Own Lead, coach, and grow a team of 10 full-stack developers across Node.js services and Salesforce customizations. Drive measurable improvements in developer velocity using DORA metrics: lead time, deployment frequency, change failure rate, and MTTR. Compress delivery schedules by breaking epics into small, independently shippable slices and challenging inflated estimates with data. Architect end-to-end solutions spanning Node.js microservices, APIs, event-driven patterns, and Salesforce (Apex, Lightning, integrations). Own solution performance: latency, throughput, scalability, and cost—set SLOs and hold the team accountable to them. Establish estimation, sprint, and release discipline; remove blockers; enforce accountability without burning the team out. Partner with Product, QA, and Infrastructure to align roadmap, capacity, and dependencies. Recruit, onboard, and performance-manage engineers; build a culture of ownership and speed. Requirements 10+ years in software engineering with 5+ years leading development teams of 8–20 engineers. Deep, current hands-on experience with Node.js (Express/Nest, async patterns, performance tuning, microservices). Working knowledge of the Salesforce platform—Apex, Lightning Web Components, Flows, REST/Platform Events, and Node.js↔Salesforce integration patterns. Proven technical architect background: designed distributed systems, API contracts, data models, and performance-critical solutions in production. Track record of schedule compression —case studies where you measurably reduced cycle time or pulled in release dates without sacrificing quality. Strong estimation and planning discipline in Agile/Scrum or Kanban environments. Experience driving solution performance : profiling, caching, query optimization, horizontal scaling, and observability (APM, logs, traces). Cloud-native delivery experience (AWS preferred) with CI/CD, IaC, and modern DevOps practices. Excellent stakeholder communication—can negotiate scope vs. time vs. quality with executives. Success Metrics (First 6–12 Months) Reduce average lead time for changes and increase deployment frequency to meet DORA "high" or "elite" benchmarks. Ship the current roadmap on a compressed timeline agreed with leadership. Improve estimate accuracy (commit vs. deliver) to within an agreed tolerance. Meet or exceed performance SLOs for the Node.js + Salesforce solution stack. Retain and level-up the existing team while filling any skill gaps. Why Flosum At Flosum, we believe great software is built by great teams—and great teams are built by leaders who care deeply about both the craft and the people. You will have the autonomy, the talent, and the mandate to build something exceptional. If you want to lead a team that is setting the standard for what world-class software looks like, we want to talk to you.

Location: Poland At Flosum , we are building the world's best software for the modern enterprise. Our team is passionate about crafting elegant, high-performance products that delight our customers and set a new bar for engineering excellence. We combine deep expertise in cloud-native development with a relentless focus on quality, speed, and innovation. Every line of code we ship is built to scale, built to last, and built to make a real difference for the businesses that rely on us. We are a company where technologists lead, ideas win on merit, and shipping great software fast is a core value—not a slogan. If you believe world-class engineering teams are the ones that move quickly and build things right, you'll feel at home here. About the Role We are hiring a Director of Software Development to lead a team of 10 engineers building and scaling our Node.js and Salesforce-integrated products. This is a hands-on leadership role for a technical architect at heart who can compress delivery schedules, drive developer velocity, and own the performance of the overall solution. You will be the single point of accountability for turning our roadmap into shipped software—on time, at quality, and at scale. What You'll Own Lead, coach, and grow a team of 10 full-stack developers across Node.js services and Salesforce customizations. Drive measurable improvements in developer velocity using DORA metrics: lead time, deployment frequency, change failure rate, and MTTR. Compress delivery schedules by breaking epics into small, independently shippable slices and challenging inflated estimates with data. Architect end-to-end solutions spanning Node.js microservices, APIs, event-driven patterns, and Salesforce (Apex, Lightning, integrations). Own solution performance: latency, throughput, scalability, and cost—set SLOs and hold the team accountable to them. Establish estimation, sprint, and release discipline; remove blockers; enforce accountability without burning the team out. Partner with Product, QA, and Infrastructure to align roadmap, capacity, and dependencies. Recruit, onboard, and performance-manage engineers; build a culture of ownership and speed. Requirements 10+ years in software engineering with 5+ years leading development teams of 8–20 engineers. Deep, current hands-on experience with Node.js (Express/Nest, async patterns, performance tuning, microservices). Working knowledge of the Salesforce platform—Apex, Lightning Web Components, Flows, REST/Platform Events, and Node.js↔Salesforce integration patterns. Proven technical architect background: designed distributed systems, API contracts, data models, and performance-critical solutions in production. Track record of schedule compression —case studies where you measurably reduced cycle time or pulled in release dates without sacrificing quality. Strong estimation and planning discipline in Agile/Scrum or Kanban environments. Experience driving solution performance : profiling, caching, query optimization, horizontal scaling, and observability (APM, logs, traces). Cloud-native delivery experience (AWS preferred) with CI/CD, IaC, and modern DevOps practices. Excellent stakeholder communication—can negotiate scope vs. time vs. quality with executives. Success Metrics (First 6–12 Months) Reduce average lead time for changes and increase deployment frequency to meet DORA "high" or "elite" benchmarks. Ship the current roadmap on a compressed timeline agreed with leadership. Improve estimate accuracy (commit vs. deliver) to within an agreed tolerance. Meet or exceed performance SLOs for the Node.js + Salesforce solution stack. Retain and level-up the existing team while filling any skill gaps. Why Flosum At Flosum, we believe great software is built by great teams—and great teams are built by leaders who care deeply about both the craft and the people. You will have the autonomy, the talent, and the mandate to build something exceptional. If you want to lead a team that is setting the standard for what world-class software looks like, we want to talk to you.

Location: Netherlands At Flosum , we are building the world's best software for the modern enterprise. Our team is passionate about crafting elegant, high-performance products that delight our customers and set a new bar for engineering excellence. We combine deep expertise in cloud-native development with a relentless focus on quality, speed, and innovation. Every line of code we ship is built to scale, built to last, and built to make a real difference for the businesses that rely on us. We are a company where technologists lead, ideas win on merit, and shipping great software fast is a core value—not a slogan. If you believe world-class engineering teams are the ones that move quickly and build things right, you'll feel at home here. About the Role We are hiring a Director of Software Development to lead a team of 10 engineers building and scaling our Node.js and Salesforce-integrated products. This is a hands-on leadership role for a technical architect at heart who can compress delivery schedules, drive developer velocity, and own the performance of the overall solution. You will be the single point of accountability for turning our roadmap into shipped software—on time, at quality, and at scale. What You'll Own Lead, coach, and grow a team of 10 full-stack developers across Node.js services and Salesforce customizations. Drive measurable improvements in developer velocity using DORA metrics: lead time, deployment frequency, change failure rate, and MTTR. Compress delivery schedules by breaking epics into small, independently shippable slices and challenging inflated estimates with data. Architect end-to-end solutions spanning Node.js microservices, APIs, event-driven patterns, and Salesforce (Apex, Lightning, integrations). Own solution performance: latency, throughput, scalability, and cost—set SLOs and hold the team accountable to them. Establish estimation, sprint, and release discipline; remove blockers; enforce accountability without burning the team out. Partner with Product, QA, and Infrastructure to align roadmap, capacity, and dependencies. Recruit, onboard, and performance-manage engineers; build a culture of ownership and speed. Requirements 10+ years in software engineering with 5+ years leading development teams of 8–20 engineers. Deep, current hands-on experience with Node.js (Express/Nest, async patterns, performance tuning, microservices). Working knowledge of the Salesforce platform—Apex, Lightning Web Components, Flows, REST/Platform Events, and Node.js↔Salesforce integration patterns. Proven technical architect background: designed distributed systems, API contracts, data models, and performance-critical solutions in production. Track record of schedule compression —case studies where you measurably reduced cycle time or pulled in release dates without sacrificing quality. Strong estimation and planning discipline in Agile/Scrum or Kanban environments. Experience driving solution performance : profiling, caching, query optimization, horizontal scaling, and observability (APM, logs, traces). Cloud-native delivery experience (AWS preferred) with CI/CD, IaC, and modern DevOps practices. Excellent stakeholder communication—can negotiate scope vs. time vs. quality with executives. Success Metrics (First 6–12 Months) Reduce average lead time for changes and increase deployment frequency to meet DORA "high" or "elite" benchmarks. Ship the current roadmap on a compressed timeline agreed with leadership. Improve estimate accuracy (commit vs. deliver) to within an agreed tolerance. Meet or exceed performance SLOs for the Node.js + Salesforce solution stack. Retain and level-up the existing team while filling any skill gaps. Why Flosum At Flosum, we believe great software is built by great teams—and great teams are built by leaders who care deeply about both the craft and the people. You will have the autonomy, the talent, and the mandate to build something exceptional. If you want to lead a team that is setting the standard for what world-class software looks like, we want to talk to you.

Location: Canada At Flosum , we are building the world's best software for the modern enterprise. Our team is passionate about crafting elegant, high-performance products that delight our customers and set a new bar for engineering excellence. We combine deep expertise in cloud-native development with a relentless focus on quality, speed, and innovation. Every line of code we ship is built to scale, built to last, and built to make a real difference for the businesses that rely on us. We are a company where technologists lead, ideas win on merit, and shipping great software fast is a core value—not a slogan. If you believe world-class engineering teams are the ones that move quickly and build things right, you'll feel at home here. About the Role We are hiring a Director of Software Development to lead a team of 10 engineers building and scaling our Node.js and Salesforce-integrated products. This is a hands-on leadership role for a technical architect at heart who can compress delivery schedules, drive developer velocity, and own the performance of the overall solution. You will be the single point of accountability for turning our roadmap into shipped software—on time, at quality, and at scale. What You'll Own Lead, coach, and grow a team of 10 full-stack developers across Node.js services and Salesforce customizations. Drive measurable improvements in developer velocity using DORA metrics: lead time, deployment frequency, change failure rate, and MTTR. Compress delivery schedules by breaking epics into small, independently shippable slices and challenging inflated estimates with data. Architect end-to-end solutions spanning Node.js microservices, APIs, event-driven patterns, and Salesforce (Apex, Lightning, integrations). Own solution performance: latency, throughput, scalability, and cost—set SLOs and hold the team accountable to them. Establish estimation, sprint, and release discipline; remove blockers; enforce accountability without burning the team out. Partner with Product, QA, and Infrastructure to align roadmap, capacity, and dependencies. Recruit, onboard, and performance-manage engineers; build a culture of ownership and speed. Requirements 10+ years in software engineering with 5+ years leading development teams of 8–20 engineers. Deep, current hands-on experience with Node.js (Express/Nest, async patterns, performance tuning, microservices). Working knowledge of the Salesforce platform—Apex, Lightning Web Components, Flows, REST/Platform Events, and Node.js↔Salesforce integration patterns. Proven technical architect background: designed distributed systems, API contracts, data models, and performance-critical solutions in production. Track record of schedule compression —case studies where you measurably reduced cycle time or pulled in release dates without sacrificing quality. Strong estimation and planning discipline in Agile/Scrum or Kanban environments. Experience driving solution performance : profiling, caching, query optimization, horizontal scaling, and observability (APM, logs, traces). Cloud-native delivery experience (AWS preferred) with CI/CD, IaC, and modern DevOps practices. Excellent stakeholder communication—can negotiate scope vs. time vs. quality with executives. Success Metrics (First 6–12 Months) Reduce average lead time for changes and increase deployment frequency to meet DORA "high" or "elite" benchmarks. Ship the current roadmap on a compressed timeline agreed with leadership. Improve estimate accuracy (commit vs. deliver) to within an agreed tolerance. Meet or exceed performance SLOs for the Node.js + Salesforce solution stack. Retain and level-up the existing team while filling any skill gaps. Why Flosum At Flosum, we believe great software is built by great teams—and great teams are built by leaders who care deeply about both the craft and the people. You will have the autonomy, the talent, and the mandate to build something exceptional. If you want to lead a team that is setting the standard for what world-class software looks like, we want to talk to you.

Location: Belgium At Flosum , we are building the world's best software for the modern enterprise. Our team is passionate about crafting elegant, high-performance products that delight our customers and set a new bar for engineering excellence. We combine deep expertise in cloud-native development with a relentless focus on quality, speed, and innovation. Every line of code we ship is built to scale, built to last, and built to make a real difference for the businesses that rely on us. We are a company where technologists lead, ideas win on merit, and shipping great software fast is a core value—not a slogan. If you believe world-class engineering teams are the ones that move quickly and build things right, you'll feel at home here. About the Role We are hiring a Director of Software Development to lead a team of 10 engineers building and scaling our Node.js and Salesforce-integrated products. This is a hands-on leadership role for a technical architect at heart who can compress delivery schedules, drive developer velocity, and own the performance of the overall solution. You will be the single point of accountability for turning our roadmap into shipped software—on time, at quality, and at scale. What You'll Own Lead, coach, and grow a team of 10 full-stack developers across Node.js services and Salesforce customizations. Drive measurable improvements in developer velocity using DORA metrics: lead time, deployment frequency, change failure rate, and MTTR. Compress delivery schedules by breaking epics into small, independently shippable slices and challenging inflated estimates with data. Architect end-to-end solutions spanning Node.js microservices, APIs, event-driven patterns, and Salesforce (Apex, Lightning, integrations). Own solution performance: latency, throughput, scalability, and cost—set SLOs and hold the team accountable to them. Establish estimation, sprint, and release discipline; remove blockers; enforce accountability without burning the team out. Partner with Product, QA, and Infrastructure to align roadmap, capacity, and dependencies. Recruit, onboard, and performance-manage engineers; build a culture of ownership and speed. Requirements 10+ years in software engineering with 5+ years leading development teams of 8–20 engineers. Deep, current hands-on experience with Node.js (Express/Nest, async patterns, performance tuning, microservices). Working knowledge of the Salesforce platform—Apex, Lightning Web Components, Flows, REST/Platform Events, and Node.js↔Salesforce integration patterns. Proven technical architect background: designed distributed systems, API contracts, data models, and performance-critical solutions in production. Track record of schedule compression —case studies where you measurably reduced cycle time or pulled in release dates without sacrificing quality. Strong estimation and planning discipline in Agile/Scrum or Kanban environments. Experience driving solution performance : profiling, caching, query optimization, horizontal scaling, and observability (APM, logs, traces). Cloud-native delivery experience (AWS preferred) with CI/CD, IaC, and modern DevOps practices. Excellent stakeholder communication—can negotiate scope vs. time vs. quality with executives. Success Metrics (First 6–12 Months) Reduce average lead time for changes and increase deployment frequency to meet DORA "high" or "elite" benchmarks. Ship the current roadmap on a compressed timeline agreed with leadership. Improve estimate accuracy (commit vs. deliver) to within an agreed tolerance. Meet or exceed performance SLOs for the Node.js + Salesforce solution stack. Retain and level-up the existing team while filling any skill gaps. Why Flosum At Flosum, we believe great software is built by great teams—and great teams are built by leaders who care deeply about both the craft and the people. You will have the autonomy, the talent, and the mandate to build something exceptional. If you want to lead a team that is setting the standard for what world-class software looks like, we want to talk to you.

Location: Belarus At Flosum , we are building the world's best software for the modern enterprise. Our team is passionate about crafting elegant, high-performance products that delight our customers and set a new bar for engineering excellence. We combine deep expertise in cloud-native development with a relentless focus on quality, speed, and innovation. Every line of code we ship is built to scale, built to last, and built to make a real difference for the businesses that rely on us. We are a company where technologists lead, ideas win on merit, and shipping great software fast is a core value—not a slogan. If you believe world-class engineering teams are the ones that move quickly and build things right, you'll feel at home here. About the Role We are hiring a Director of Software Development to lead a team of 10 engineers building and scaling our Node.js and Salesforce-integrated products. This is a hands-on leadership role for a technical architect at heart who can compress delivery schedules, drive developer velocity, and own the performance of the overall solution. You will be the single point of accountability for turning our roadmap into shipped software—on time, at quality, and at scale. What You'll Own Lead, coach, and grow a team of 10 full-stack developers across Node.js services and Salesforce customizations. Drive measurable improvements in developer velocity using DORA metrics: lead time, deployment frequency, change failure rate, and MTTR. Compress delivery schedules by breaking epics into small, independently shippable slices and challenging inflated estimates with data. Architect end-to-end solutions spanning Node.js microservices, APIs, event-driven patterns, and Salesforce (Apex, Lightning, integrations). Own solution performance: latency, throughput, scalability, and cost—set SLOs and hold the team accountable to them. Establish estimation, sprint, and release discipline; remove blockers; enforce accountability without burning the team out. Partner with Product, QA, and Infrastructure to align roadmap, capacity, and dependencies. Recruit, onboard, and performance-manage engineers; build a culture of ownership and speed. Requirements 10+ years in software engineering with 5+ years leading development teams of 8–20 engineers. Deep, current hands-on experience with Node.js (Express/Nest, async patterns, performance tuning, microservices). Working knowledge of the Salesforce platform—Apex, Lightning Web Components, Flows, REST/Platform Events, and Node.js↔Salesforce integration patterns. Proven technical architect background: designed distributed systems, API contracts, data models, and performance-critical solutions in production. Track record of schedule compression —case studies where you measurably reduced cycle time or pulled in release dates without sacrificing quality. Strong estimation and planning discipline in Agile/Scrum or Kanban environments. Experience driving solution performance : profiling, caching, query optimization, horizontal scaling, and observability (APM, logs, traces). Cloud-native delivery experience (AWS preferred) with CI/CD, IaC, and modern DevOps practices. Excellent stakeholder communication—can negotiate scope vs. time vs. quality with executives. Success Metrics (First 6–12 Months) Reduce average lead time for changes and increase deployment frequency to meet DORA "high" or "elite" benchmarks. Ship the current roadmap on a compressed timeline agreed with leadership. Improve estimate accuracy (commit vs. deliver) to within an agreed tolerance. Meet or exceed performance SLOs for the Node.js + Salesforce solution stack. Retain and level-up the existing team while filling any skill gaps. Why Flosum At Flosum, we believe great software is built by great teams—and great teams are built by leaders who care deeply about both the craft and the people. You will have the autonomy, the talent, and the mandate to build something exceptional. If you want to lead a team that is setting the standard for what world-class software looks like, we want to talk to you.

Location: Europe; United States Workplace: Remote ABOUT CANTINA Cantina is a new social platform founded by Sean Parker with the most advanced AI character creator. Our bots are lifelike, social creatures that can interact wherever people are online—across voice, video, and text. Create yourself, imagine someone new, or choose from thousands of characters to share infinitely scalable, personalized content and seamless group chat. If you’re excited about how AI can shape creativity and social interaction, come help us build what’s next. ABOUT THE ROLE: We’re looking for a Research / ML Engineer to join our Speech Team to build state-of-the-art speech systems end-to-end—from data specs through production inference. You’ll drive the model ↔ data ↔ eval flywheel for TTS and adjacent tasks (voice cloning, controllable TTS, voice conversion and more), partnering closely with research, data, and infra to ship fast, reliable, and cost-aware models. In this role, you will work at the intersection of cutting-edge research and practical engineering, contributing to the development of safe, steerable, and trustworthy AI systems. WHAT YOU’LL DO: - Model Building: Architect, implement, pre-train, fine-tune, and post-train/alignment (e.g., GRPO/DPO) for large-scale speech models. - Project Leadership: Independently lead small research projects while collaborating on larger team initiatives. - Experimental Design: Design, run, and analyze scientific experiments to advance our understanding of the models. - Tool Development: Develop and improve dev tooling to enhance team productivity. - Full-Stack Contribution: Contribute to the entire stack, from low-level optimizations to high-level model design. - Data Ownership: Define data requirements and collaborate on acquisition, curation, augmentation, labeling quality, and synthetic data strategies. - Rigorous Evaluation: Design automated objective/subjective evaluations—listening tests, SV/WER/ASR-based metrics, robustness & bias checks, and red-team studies. - Pipeline Delivery: Harden the training → evaluation → inference pipeline; profile latency, memory, and cost; and meet production SLAs with robust monitoring and rollback. - GPU Scaling: Partner with infrastructure to run distributed training/inference on cloud fleets and productionize models with reliability and observability. - Safety & Responsibility: Contribute to safety/consent guardrails and to misuse/abuse mitigation for responsible speech technology. WHAT YOU’LL BRING: - Exceptional research/development experience with large scale audio models (>3B models and >500k hours data). - Exceptional understanding and hands-on experience with transformer architectures and/or diffusion models (inc. distillation and streaming) and/or audio language modelling. - Strong experience with multi-node and multi-gpu distributed model training. - Strong software engineering skills with a proven track record of building complex systems - Strong with PyTorch and performance work (profiling, CUDA/Triton/C++ as needed) and writing reliable production quality code. - Shipped large scale speech/audio models to production. - Background in working with large-scale ML data. - Ability to iterate on data,, and triangulate quality using subjective and objective signals. - Notable publications and/or open source contributions in speech/audio/ML. - Experience with voice-cloning, speech-control, voice-generation. PREFERRED EXPERIENCE: - Shipped large scale speech/audio models (TTS/VC/ASR) to production. - Work on large-scale ML systems. - Experience with audio language modelling, transformer architectures. - Experience with voice-cloning, speech-control, voice-generation. - Background in processing large-scale ML data. - Publications or notable open-source in speech/audio/ML. COMPENSATION: When determining compensation, a number of factors will be considered, including skills, experience, job scope, location, and competitive compensation market data.   BENEFITS FOR U.S.-BASED ROLES: - Competitive salary and generous company equity - Medical, dental, and vision insurance – 99.99% of premiums covered by Cantina - 42 days of paid time off, including: - 15 PTO days - 10 sick days - 15 company holidays - 2 floating holidays - Generous parental leave & fertility support - 401(k) retirement savings plan - Lifestyle spending account – $500/month to use however you’d like - Complimentary lunch and snacks for in-office employees - One Medical membership, and more!

Location: Dublin, IE; London, UK; New York City, NY; Remote-Friendly, United States About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role We are looking for an Incident Response Manager to serve as the operational backbone of how Anthropic handles incidents. When things go wrong, you are the person who makes sure the right people are in the room, the right information is flowing, and nothing falls through the cracks. The right person for this role brings structure and rigor to high-volume, high-stakes situations without waiting for a playbook to be handed to them. You will work across engineering, product, security, legal, go-to-market, and leadership to ensure Anthropic responds to incidents with speed, clarity, and accountability. This is not a role where you follow existing runbooks; it is a role where you write them, and where you operate effectively even when the runbook does not yet exist. Responsibilities Build the incident response management function, establishing the processes, tooling, and operational standards that define how we handle incidents at scale Serve as an on-call incident commander, driving coordinated response across technical and non-technical stakeholders during incidents of varying severity, including managing multiple active incidents simultaneously Engage the right people at the right time, with a strong sense of urgency, bringing order and direction to fast-moving, ambiguous situations Own incident communications end-to-end, from real-time internal coordination to external channels like status pages, direct customer outreach, and stakeholder updates, ensuring they reflect Anthropic's commitments to safety, transparency, and accuracy Participate in blameless incident reviews, contributing operational context and helping drive follow-through on critical remediations so the same class of incident does not recur Partner with engineering teams to develop and maintain incident response policies, procedures, and escalation frameworks that scale with Anthropic's growth Partner with engineering, product, security, legal, and go-to-market teams to continuously improve how the organization detects, responds to, and learns from incidents You May Be a Good Fit If You Have 5+ years of experience in incident management, with direct experience managing technical product or infrastructure incidents (not exclusively security or trust and safety) Have built or significantly shaped an incident response program, ideally at a high-growth startup or in an environment where you had to create structure rather than inherit it Demonstrate a strong sense of ownership and urgency, with the ability to operate independently and make sound decisions under pressure without waiting for direction Are comfortable working in unprecedented situations where processes are still being defined and guidance may be incomplete or conflicting, leaving things better than you found them Have a track record of effective cross-functional collaboration, particularly with engineering, security, legal, communications, go-to-market, and executive leadership Bring a blameless, learning-oriented mindset to incident reviews, focused on systemic improvement rather than individual fault Have experience with cloud infrastructure incidents and enough technical depth across the stack to engage meaningfully with engineering teams during response, including comfort navigating distributed systems, monitoring tools, and logs Are analytically minded, with experience using data (incident metrics, queries, trend analysis) to inform decisions during response and to drive operational improvements over time Communicate clearly and calmly under pressure, both in real-time coordination and in post-incident written communications Thrive in high-volume, fast-paced environments and are energized by bringing operational discipline to complex, evolving situations The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $290,000 — $365,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: San Francisco, CA | New York City, NY About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role Anthropic's Human Data Platform team builds systems designed to collect data that improves our models. This includes the infrastructure to simulate real-world environments and tasks, novel interfaces for data vendors to use, and the pipelines that enable researchers to gather high-quality data at scale. As Claude's real-world usage evolves, so do our data needs — and our tooling has to keep pace. You'll work alongside an engineering team that's quickly prototyping and shipping, help make smart bets about where to focus, and ensure we're investing in tooling that scales. You'll work across research teams, data ops, and external vendors, translating what you learn into clear direction on what to build next. Responsibilities Own the product direction for our human data tooling, with clear prioritization across labeling interfaces, infrastructure investments, data quality, and operational visibility Partner with engineering to scope and ship quickly, staying close to the work in a fast-moving prototyping environment Develop a deep understanding of research and training approaches to identify where tooling investments will have the highest leverage Identify patterns across one-off requests and push toward reusable infrastructure that compounds over time Sit in on crowd worker and vendor sessions to systematically understand pain points Define and track outcome-based KPIs: time-to-launch for new data collection projects, end-to-end data quality scores, and measurable impact on model evaluation scores Minimum Qualifications You May Be a Good Fit If You Believe that advanced AI systems could have a transformative effect on the world and are interested in helping make sure that transformation goes well Are drawn to ambiguous, high-stakes environments where you’ll play a big role in defining the product strategy Shipped products where they had to deeply understand technical constraints, not just translate requirements Experience working directly with research teams, ideally in AI/ML contexts Are equally comfortable talking to crowdworkers about their workflow and to research teams about data quality methodology Are a quick study—this team sits at the intersection of a large number of different complex technical systems that you'll need to understand (at a high level) to be effective Have an interest in how humans interact with AI systems and how to design experiences that elicit high-quality data Preferred Qualifications Strong Candidates May Also Have Experience building data collection tools, annotation platforms, or human-in-the-loop pipelines Experience working with researchers who are internal users/customers Good instincts and an eye for intuitive user experiences, particularly those involving complex UI interactions or annotation workflows Strong project management skills: prioritization, communicating across team/org boundaries The ideal candidate has the following virtues/values: Have 5+ years in product management, with experience launching new products and scaling existing products. Intellectual curiosity without ego: Comfortable not knowing things and asking questions to learn Autonomous learning: Able to independently figure out how systems work and develop expertise quickly Researcher EQ: Deep understanding of how researchers think and what motivates them Product creativity: Ability to see novel product opportunities emerging from research capabilities Founder mentality: Track record of doing whatever it takes to ship highly technical products The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $305,000 — $385,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.