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Location: Bujumbura, Burundi; Gitega, Burundi You will be a practitioner on our telehealth platform 'Intellect', where your role is to support our clients' mental health and personal growth based on the individual needs and goals. This is delivered primarily through scheduled 30-minute video sessions on our platform. This is a freelance remote role with the flexibility to decide your business hours. Local candidates are preferred but others can still be considered. This role is a great opportunity to supplement your current job or private practice. We're seeking to partner with International Coaching Federation (ICF) Coaches, Clinical Psychologists, and counsellors to be part of a community working collaboratively to bring greater mental health access to the public to provide mental health coaching. What You'll Do Provide 1-on-1 telehealth professional or mental health coaching for Intellect’s clients Focus on sub-clinical cases such as work stress, procrastination, work-life balance etc. Support your clients in setting up either person or career goals, relationships, etc Collaboratively work with the internal clinical team by suggesting improvements to the program and the platform. Requirements Requirements Has an active International Coaching Federation Certification OR a Master / Postgraduate Diploma training in Counselling Skilled in coaching techniques and/or evidence-based approaches (e.g. Cognitive Behavioural Therapy, Motivational Interviewing, DBT, SFBT, etc.) ICF Coaches must have at least 200 coaching hours Counsellors must have at least 300 clinical hours post graduation Candidate must be proficient in English and local language Candidates with prior experience in EAP, counselling working adults or coaching managerial roles are prioritised.

Location: Gaborone, Botswana; Francistown, Botswana You will be a practitioner on our telehealth platform 'Intellect', where your role is to support our clients' mental health and personal growth based on the individual needs and goals. This is delivered primarily through scheduled 30-minute video sessions on our platform. This is a freelance remote role with the flexibility to decide your business hours. Local candidates are preferred but others can still be considered. This role is a great opportunity to supplement your current job or private practice. We're seeking to partner with International Coaching Federation (ICF) Coaches, Clinical Psychologists, and counsellors to be part of a community working collaboratively to bring greater mental health access to the public to provide mental health coaching. What You'll Do Provide 1-on-1 telehealth professional or mental health coaching for Intellect’s clients Focus on sub-clinical cases such as work stress, procrastination, work-life balance etc. Support your clients in setting up either person or career goals, relationships, etc Collaboratively work with the internal clinical team by suggesting improvements to the program and the platform. Requirements Requirements Has an active International Coaching Federation Certification OR a Master / Postgraduate Diploma training in Counselling Skilled in coaching techniques and/or evidence-based approaches (e.g. Cognitive Behavioural Therapy, Motivational Interviewing, DBT, SFBT, etc.) ICF Coaches must have at least 200 coaching hours Counsellors must have at least 300 clinical hours post graduation Candidate must be proficient in English and local language Candidates with prior experience in EAP, counselling working adults or coaching managerial roles are prioritised.

Location: Cotonou, Benin; Porto-Novo, Benin You will be a practitioner on our telehealth platform 'Intellect', where your role is to support our clients' mental health and personal growth based on the individual needs and goals. This is delivered primarily through scheduled 30-minute video sessions on our platform. This is a freelance remote role with the flexibility to decide your business hours. Local candidates are preferred but others can still be considered. This role is a great opportunity to supplement your current job or private practice. We're seeking to partner with International Coaching Federation (ICF) Coaches, Clinical Psychologists, and counsellors to be part of a community working collaboratively to bring greater mental health access to the public to provide mental health coaching. What You'll Do Provide 1-on-1 telehealth professional or mental health coaching for Intellect’s clients Focus on sub-clinical cases such as work stress, procrastination, work-life balance etc. Support your clients in setting up either person or career goals, relationships, etc Collaboratively work with the internal clinical team by suggesting improvements to the program and the platform. Requirements Requirements Has an active International Coaching Federation Certification OR a Master / Postgraduate Diploma training in Counselling Skilled in coaching techniques and/or evidence-based approaches (e.g. Cognitive Behavioural Therapy, Motivational Interviewing, DBT, SFBT, etc.) ICF Coaches must have at least 200 coaching hours Counsellors must have at least 300 clinical hours post graduation Candidate must be proficient in English and local language Candidates with prior experience in EAP, counselling working adults or coaching managerial roles are prioritised.

Location: Oslo, Norway You will be a practitioner on our telehealth platform 'Intellect', where your role is to support our clients' mental health and personal growth based on the individual needs and goals. This is delivered primarily through scheduled 30-minute video sessions on our platform. This is a freelance remote role with the flexibility to decide your business hours. Local candidates are preferred but others can still be considered. This role is a great opportunity to supplement your current job or private practice. We're seeking to partner with International Coaching Federation (ICF) Coaches, Clinical Psychologists, and counsellors to be part of a community working collaboratively to bring greater mental health access to the public to provide mental health coaching. What You'll Do Provide 1-on-1 telehealth professional or mental health coaching for Intellect’s clients Focus on sub-clinical cases such as work stress, procrastination, work-life balance etc. Support your clients in setting up either person or career goals, relationships, etc Collaboratively work with the internal clinical team by suggesting improvements to the program and the platform. Requirements Has an active International Coaching Federation Certification OR a Master / Postgraduate Diploma training in Counselling / Clinical Psychology Skilled in coaching techniques and/or evidence-based approaches (e.g. Cognitive Behavioural Therapy, Motivational Interviewing, DBT, SFBT, etc.) ICF Coaches must have at least 200 coaching hours Counsellors and Clinical Psychologists must have at least 300 clinical hours post graduation Candidate must be proficient in English and local language Candidates with prior experience in EAP, counselling working adults or coaching managerial roles are prioritised. Note: If possible, kindly submit your resume in English, so it would be properly assessed and screened by our team.

Location: Kampala, Uganda; Entebbe, Uganda You will be a practitioner on our telehealth platform 'Intellect', where your role is to support our clients' mental health and personal growth based on the individual needs and goals. This is delivered primarily through scheduled 30-minute video sessions on our platform. This is a freelance remote role with the flexibility to decide your business hours. Local candidates are preferred but others can still be considered. This role is a great opportunity to supplement your current job or private practice. We're seeking to partner with International Coaching Federation (ICF) Coaches, Clinical Psychologists, and counsellors to be part of a community working collaboratively to bring greater mental health access to the public to provide mental health coaching. What You'll Do Provide 1-on-1 telehealth professional or mental health coaching for Intellect’s clients Focus on sub-clinical cases such as work stress, procrastination, work-life balance etc. Support your clients in setting up either person or career goals, relationships, etc Collaboratively work with the internal clinical team by suggesting improvements to the program and the platform. Requirements Requirements Has an active International Coaching Federation Certification OR a Master / Postgraduate Diploma training in Counselling Skilled in coaching techniques and/or evidence-based approaches (e.g. Cognitive Behavioural Therapy, Motivational Interviewing, DBT, SFBT, etc.) ICF Coaches must have at least 200 coaching hours Counsellors must have at least 300 clinical hours post graduation Candidate must be proficient in English and local language Candidates with prior experience in EAP, counselling working adults or coaching managerial roles are prioritised.

Location: Mogadishu, Somalia; Hargeisa, Somalia You will be a practitioner on our telehealth platform 'Intellect', where your role is to support our clients' mental health and personal growth based on the individual needs and goals. This is delivered primarily through scheduled 30-minute video sessions on our platform. This is a freelance remote role with the flexibility to decide your business hours. Local candidates are preferred but others can still be considered. This role is a great opportunity to supplement your current job or private practice. We're seeking to partner with International Coaching Federation (ICF) Coaches, Clinical Psychologists, and counsellors to be part of a community working collaboratively to bring greater mental health access to the public to provide mental health coaching. What You'll Do Provide 1-on-1 telehealth professional or mental health coaching for Intellect’s clients Focus on sub-clinical cases such as work stress, procrastination, work-life balance etc. Support your clients in setting up either person or career goals, relationships, etc Collaboratively work with the internal clinical team by suggesting improvements to the program and the platform. Requirements Requirements Has an active International Coaching Federation Certification OR a Master / Postgraduate Diploma training in Counselling Skilled in coaching techniques and/or evidence-based approaches (e.g. Cognitive Behavioural Therapy, Motivational Interviewing, DBT, SFBT, etc.) ICF Coaches must have at least 200 coaching hours Counsellors must have at least 300 clinical hours post graduation Candidate must be proficient in English and local language Candidates with prior experience in EAP, counselling working adults or coaching managerial roles are prioritised.

Location: Dakar, Senegal; Saint-Louis, France You will be a practitioner on our telehealth platform 'Intellect', where your role is to support our clients' mental health and personal growth based on the individual needs and goals. This is delivered primarily through scheduled 30-minute video sessions on our platform. This is a freelance remote role with the flexibility to decide your business hours. Local candidates are preferred but others can still be considered. This role is a great opportunity to supplement your current job or private practice. We're seeking to partner with International Coaching Federation (ICF) Coaches, Clinical Psychologists, and counsellors to be part of a community working collaboratively to bring greater mental health access to the public to provide mental health coaching. What You'll Do Provide 1-on-1 telehealth professional or mental health coaching for Intellect’s clients Focus on sub-clinical cases such as work stress, procrastination, work-life balance etc. Support your clients in setting up either person or career goals, relationships, etc Collaboratively work with the internal clinical team by suggesting improvements to the program and the platform. Requirements Requirements Has an active International Coaching Federation Certification OR a Master / Postgraduate Diploma training in Counselling Skilled in coaching techniques and/or evidence-based approaches (e.g. Cognitive Behavioural Therapy, Motivational Interviewing, DBT, SFBT, etc.) ICF Coaches must have at least 200 coaching hours Counsellors must have at least 300 clinical hours post graduation Candidate must be proficient in English and local language Candidates with prior experience in EAP, counselling working adults or coaching managerial roles are prioritised.

Location: Kigali, Rwanda; Gisenyi, Rwanda You will be a practitioner on our telehealth platform 'Intellect', where your role is to support our clients' mental health and personal growth based on the individual needs and goals. This is delivered primarily through scheduled 30-minute video sessions on our platform. This is a freelance remote role with the flexibility to decide your business hours. Local candidates are preferred but others can still be considered. This role is a great opportunity to supplement your current job or private practice. We're seeking to partner with International Coaching Federation (ICF) Coaches, Clinical Psychologists, and counsellors to be part of a community working collaboratively to bring greater mental health access to the public to provide mental health coaching. What You'll Do Provide 1-on-1 telehealth professional or mental health coaching for Intellect’s clients Focus on sub-clinical cases such as work stress, procrastination, work-life balance etc. Support your clients in setting up either person or career goals, relationships, etc Collaboratively work with the internal clinical team by suggesting improvements to the program and the platform. Requirements Requirements Has an active International Coaching Federation Certification OR a Master / Postgraduate Diploma training in Counselling Skilled in coaching techniques and/or evidence-based approaches (e.g. Cognitive Behavioural Therapy, Motivational Interviewing, DBT, SFBT, etc.) ICF Coaches must have at least 200 coaching hours Counsellors must have at least 300 clinical hours post graduation Candidate must be proficient in English and local language Candidates with prior experience in EAP, counselling working adults or coaching managerial roles are prioritised.

Location: Libreville, Gabon; Port-Gentil, Gabon You will be a practitioner on our telehealth platform 'Intellect', where your role is to support our clients' mental health and personal growth based on the individual needs and goals. This is delivered primarily through scheduled 30-minute video sessions on our platform. This is a freelance remote role with the flexibility to decide your business hours. Local candidates are preferred but others can still be considered. This role is a great opportunity to supplement your current job or private practice. We're seeking to partner with International Coaching Federation (ICF) Coaches, Clinical Psychologists, and counsellors to be part of a community working collaboratively to bring greater mental health access to the public to provide mental health coaching. What You'll Do Provide 1-on-1 telehealth professional or mental health coaching for Intellect’s clients Focus on sub-clinical cases such as work stress, procrastination, work-life balance etc. Support your clients in setting up either person or career goals, relationships, etc Collaboratively work with the internal clinical team by suggesting improvements to the program and the platform. Requirements Requirements Has an active International Coaching Federation Certification OR a Master / Postgraduate Diploma training in Counselling Skilled in coaching techniques and/or evidence-based approaches (e.g. Cognitive Behavioural Therapy, Motivational Interviewing, DBT, SFBT, etc.) ICF Coaches must have at least 200 coaching hours Counsellors must have at least 300 clinical hours post graduation Candidate must be proficient in English and local language Candidates with prior experience in EAP, counselling working adults or coaching managerial roles are prioritised.

Location: Addis Ababa, Ethiopia; Dire Dawa, Ethiopia You will be a practitioner on our telehealth platform 'Intellect', where your role is to support our clients' mental health and personal growth based on the individual needs and goals. This is delivered primarily through scheduled 30-minute video sessions on our platform. This is a freelance remote role with the flexibility to decide your business hours. Local candidates are preferred but others can still be considered. This role is a great opportunity to supplement your current job or private practice. We're seeking to partner with International Coaching Federation (ICF) Coaches, Clinical Psychologists, and counsellors to be part of a community working collaboratively to bring greater mental health access to the public to provide mental health coaching. What You'll Do Provide 1-on-1 telehealth professional or mental health coaching for Intellect’s clients Focus on sub-clinical cases such as work stress, procrastination, work-life balance etc. Support your clients in setting up either person or career goals, relationships, etc Collaboratively work with the internal clinical team by suggesting improvements to the program and the platform. Requirements Requirements Has an active International Coaching Federation Certification OR a Master / Postgraduate Diploma training in Counselling Skilled in coaching techniques and/or evidence-based approaches (e.g. Cognitive Behavioural Therapy, Motivational Interviewing, DBT, SFBT, etc.) ICF Coaches must have at least 200 coaching hours Counsellors must have at least 300 clinical hours post graduation Candidate must be proficient in English and local language Candidates with prior experience in EAP, counselling working adults or coaching managerial roles are prioritised.

Location: Brazzaville, Congo; Pointe-Noire, Congo You will be a practitioner on our telehealth platform 'Intellect', where your role is to support our clients' mental health and personal growth based on the individual needs and goals. This is delivered primarily through scheduled 30-minute video sessions on our platform. This is a freelance remote role with the flexibility to decide your business hours. Local candidates are preferred but others can still be considered. This role is a great opportunity to supplement your current job or private practice. We're seeking to partner with International Coaching Federation (ICF) Coaches, Clinical Psychologists, and counsellors to be part of a community working collaboratively to bring greater mental health access to the public to provide mental health coaching. What You'll Do Provide 1-on-1 telehealth professional or mental health coaching for Intellect’s clients Focus on sub-clinical cases such as work stress, procrastination, work-life balance etc. Support your clients in setting up either person or career goals, relationships, etc Collaboratively work with the internal clinical team by suggesting improvements to the program and the platform. Requirements Requirements Has an active International Coaching Federation Certification OR a Master / Postgraduate Diploma training in Counselling Skilled in coaching techniques and/or evidence-based approaches (e.g. Cognitive Behavioural Therapy, Motivational Interviewing, DBT, SFBT, etc.) ICF Coaches must have at least 200 coaching hours Counsellors must have at least 300 clinical hours post graduation Candidate must be proficient in English and local language Candidates with prior experience in EAP, counselling working adults or coaching managerial roles are prioritised.

Location: Bangui, Central African Republic; Bimbo, Central African Republic You will be a practitioner on our telehealth platform 'Intellect', where your role is to support our clients' mental health and personal growth based on the individual needs and goals. This is delivered primarily through scheduled 30-minute video sessions on our platform. This is a freelance remote role with the flexibility to decide your business hours. Local candidates are preferred but others can still be considered. This role is a great opportunity to supplement your current job or private practice. We're seeking to partner with International Coaching Federation (ICF) Coaches, Clinical Psychologists, and counsellors to be part of a community working collaboratively to bring greater mental health access to the public to provide mental health coaching. What You'll Do Provide 1-on-1 telehealth professional or mental health coaching for Intellect’s clients Focus on sub-clinical cases such as work stress, procrastination, work-life balance etc. Support your clients in setting up either person or career goals, relationships, etc Collaboratively work with the internal clinical team by suggesting improvements to the program and the platform. Requirements Requirements Has an active International Coaching Federation Certification OR a Master / Postgraduate Diploma training in Counselling Skilled in coaching techniques and/or evidence-based approaches (e.g. Cognitive Behavioural Therapy, Motivational Interviewing, DBT, SFBT, etc.) ICF Coaches must have at least 200 coaching hours Counsellors must have at least 300 clinical hours post graduation Candidate must be proficient in English and local language Candidates with prior experience in EAP, counselling working adults or coaching managerial roles are prioritised.

Location: Panama You will be a practitioner on our telehealth platform 'Intellect', where your role is to support our clients' mental health and personal growth based on the individual needs and goals. This is delivered primarily through scheduled 30-minute video sessions on our platform. This is a freelance remote role with the flexibility to decide your business hours. Local candidates are preferred but others can still be considered. This role is a great opportunity to supplement your current job or private practice. We're seeking to partner with International Coaching Federation (ICF) Coaches, Clinical Psychologists, and counsellors to be part of a community working collaboratively to bring greater mental health access to the public to provide mental health coaching. What You'll Do Provide 1-on-1 telehealth professional or mental health coaching for Intellect’s clients Focus on sub-clinical cases such as work stress, procrastination, work-life balance etc. Support your clients in setting up either person or career goals, relationships, etc Collaboratively work with the internal clinical team by suggesting improvements to the program and the platform. Requirements Has an active International Coaching Federation Certification OR a Master / Postgraduate Diploma training in Counselling Skilled in coaching techniques and/or evidence-based approaches (e.g. Cognitive Behavioural Therapy, Motivational Interviewing, DBT, SFBT, etc.) ICF Coaches must have at least 200 coaching hours Counsellors must have at least 300 clinical hours post graduation Candidate must be proficient in English and local language Candidates with prior experience in EAP, counselling working adults or coaching managerial roles are prioritised. Benefits Remote role with the flexibility to decide your business hours Great opportunity to supplement your current job or private practice

Location: Cairo, Egypt You will be a practitioner on our telehealth platform 'Intellect', where your role is to support our clients' mental health and personal growth based on the individual needs and goals. This is delivered primarily through scheduled 30-minute video sessions on our platform. This is a freelance remote role with the flexibility to decide your business hours. Local candidates are preferred but others can still be considered. This role is a great opportunity to supplement your current job or private practice. We're seeking to partner with International Coaching Federation (ICF) Coaches, Clinical Psychologists, and counsellors to be part of a community working collaboratively to bring greater mental health access to the public to provide mental health coaching. What You'll Do Provide 1-on-1 telehealth professional or mental health coaching for Intellect’s clients Focus on sub-clinical cases such as work stress, procrastination, work-life balance etc. Support your clients in setting up either person or career goals, relationships, etc Collaboratively work with the internal clinical team by suggesting improvements to the program and the platform. Requirements Requirements Has an active International Coaching Federation Certification OR a Master / Postgraduate Diploma training in Counselling Skilled in coaching techniques and/or evidence-based approaches (e.g. Cognitive Behavioural Therapy, Motivational Interviewing, DBT, SFBT, etc.) ICF Coaches must have at least 200 coaching hours Counsellors must have at least 300 clinical hours post graduation Candidate must be proficient in English and local language Candidates with prior experience in EAP, counselling working adults or coaching managerial roles are prioritised.

Location: Boston, MA; Remote (USA) Workplace: hybrid Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.   Why This Role Is Important To Arcadia   At Arcadia.io, an Implementation Manager (IM) is a highly capable project leader who does what it takes to successfully deliver our product and is the one person responsible for bringing the customer live. This role is the single nexus of a customer getting value out of Arcadia and Arcadia getting value out of their customer. The IM provides the first interaction and touchpoint throughout the relationship. As a result the IM makes a meaningful contribution to retention and the customer experience.   Implementation Managers have complete responsibility for the end-to-end design, execution, and management of implementation activities. IMs commit to running large, complex implementation projects at high quality and speed to accelerate the path to value for our customers.   The ideal candidate is highly organized, can manage competing priorities, understand data architecture and can communicate effectively with technical functions, client, business and clinical teams.   What Success Looks Like In 3 months - Learn about our platform, industry, and internal processes; complete onboarding requirements and Arcadia Core Platform Certification Engage with leading customers, participating in the development and execution of complex implementation plans and supporting client discussions and working sessions around implementation initiatives - Manage components of the implementation such as integration workstreams   In 6 months - Get to know the ins and outs of our technical implementation process; demonstrate knowledge of client data and platform configuration - Independently manage multiple components of the implementation, including data integration and module implementations   In 12 months - Independently manage an implementation from contract signature to go live, including all aspects of developing an implementation plan, managing project status, handling risks and issues, and coordinating across teams to deliver a successful implementation of our platform - Obtain advanced certification on at least 1 additional module, demonstrating your knowledge of industry context, product functionality, and implementation best practices - Contribute to implementation process improvement initiatives, defining best practices and improving tools and documentation What You'll Be Doing Running product implementations, developing project plan and coordinating kickoff, product installation, validation, training, and go live Educating customer resources on Arcadia’s technical implementation processes, product architecture / functionality, best practices around complex healthcare data integration and platform usage to drive quality improvement. Analyzing and managing cost / utilization, and improve risk adjustment accuracy Establishing engagement goals, priorities, and timelines. Developing a detailed project plan oriented around customer and internal objectives. Managing tasks on a day-to-day basis and reports status Escalating and leading resolution of risks and issues including understanding complex technical challenges. Designing custom solutions leveraging Arcadia’s products and service capabilities Responsible for customer communications. Owning all standing and ad-hoc project meetings Coordinating customer, internal, and third-party activities. Ensuring project team collaboration and early escalation if project is tracking behind Demonstrating strong organizational, presentation, and customer service skills; Communicating effectively on data structures and platform architecture Clearly communicating program/project status, issues, risks, plans, etc. to senior management Performing other related duties as assigned or requested What You'll Bring Bachelor’s degree in related field At least 3 years leading account implementation processes in the software or technology arena in healthcare, preferably with claims and clinical data integration; in depth knowledge of and up to date hands-on experience with project management principles, tools and methods; ability to identify and effectively mitigate project- and account-level risks Extensive healthcare experience, including industry knowledge of population health and value-based care required, including ability to master an in-depth understanding of our solutions, client strategic context, and industry trends to effectively advise clients as a trusted advisor in leveraging the data asset and platform Experience with data aggregation and analysis with EHR and claims data strongly preferred, including experience with Tableau, QlikView, and SQL Would Love for You to Have Excellent presentation and communication skills, including ability to create powerful materials in Microsoft PowerPoint, Excel, Word, etc. Must have the ability to lead successful client meetings with executive, operational, clinical, and technical stakeholders Strong problem solving, interpersonal, and organizational skills Team attitude and the ability to foster team atmosphere within each project team; ability to work effectively with remote teams What You'll Get Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care A flexible, remote friendly company with personality and heart Employee driven programs and initiatives for personal and professional development Be a member of the Arcadian and Barkadian Community This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager. About Arcadia Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website. Protect Yourself If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.

Location: Remote Workplace: remote Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.   We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.   For more information, visit arcadia.io.   Why This Role Is Important to Arcadia   At Arcadia.io, the Customer Success Manager (CSM) has complete responsibility for end-to-end customer success for Arcadia’s non-enterprise clients. CSMs commit to the ongoing work of making satisfied customers, through ensuring collective adoption of Arcadia capabilities, strong data quality, rapid and effective support, and smooth upgrades. The CSM displays an intimate understanding of Arcadia functionality and can marry this understanding with their knowledge of value-based care to lead product training, mitigate issues, and reconfigure tools to meet new business goals. A CSM’s experience and skills enable them to independently manage a portfolio of customer accounts operating as the clients’ primary point of contact. CSMs build long term relationships with their clients and are vested in their success.   CSMs have a knack for connecting strategic business objectives to Arcadia’s capabilities, enjoy getting into the weeds, and excel at critical problem solving. The CSM leads cross-functional teams to effectively troubleshoot, and project manage complex technical issues. As the customer’s primary point of contact, the CSM will prioritize executing projects to support each client’s business objectives, increasing the adoption of Arcadia tools and capabilities, manage post-initial implementation projects, communicate timelines, and be the first line of expertise and support for Arcadia customers.   In this position, you will work closely with division leaders, implementation management, production support SMEs, engineering, product managers and service desk teams.   What Success Looks Like In 3 months ·  Complete Arcadia Core Platform certification and onboarding requirements ·  Successfully onboard to all customers in assigned portfolio ·  Coordinate with internal teams to create and execute against project timelines ·  Communicate project status updates to customer leadership ·  Provide support to assigned customer accounts with oversight ·  Know each assigned customers’ scope of work and overarching Arcadia use cases ·  Drive issue resolution through coordination with internal teams ·  Show a base understanding of how Arcadia supports several population health programs focused on Cost, Utilization, Quality and Risk performance ·  Have a strong understanding of Arcadia’s security protocols and processes ·  Convey ideas and solutions effectively, professionally and with the appropriate sensitivity through verbal and written communication     In 6 months ·  Act as the primary CSM on assigned customer accounts with minimal oversight ·  Manage day to day operations of each customer ·  Train customers on the base platform and be able to tailor the training to customers’ needs ·  Understand Arcadia’s data ingestion processes and be able to troubleshoot processing issues at a high-level ·  Be knowledgeable on a customer’s strategic goals and initiatives supported through Arcadia ·  Be able to guide clients through recommended product configurations that are in alignment with clients’ goals and initiatives ·  Assist in leading and executing planning and adoption workshops with customers  ·  Use technical skills and critical thinking to assist in investigating highly complex issues. Develop and execute against remediation plans ·  Understand and translate issue impact relative to customers’ business needs ·  Full accountability for managing small to medium implementation projects for Arcadia data feeds and applications ·  Develop strategic customer roadmaps, focusing on growth, adoption, and partnership in collaboration with management ·  Leverage Arcadia tools to monitor adoption of Arcadia capabilities and flag risks ·  Assist management in designing and executing a contract renewal strategy for an applicable customer    In 12 months ·  Manage several customer accounts independently ·  Train customers across Arcadia product suite ·  Demonstrate fluency in the interconnectivity between product functionality, data quality, data dependencies, and a client’s end use case ·  Develop strategies to help a client reach their business goals through solutioning, product configuration changes and trainings ·  Have full accountability in developing strategic customer roadmaps, focusing on growth, adoption, and partnership ·  Assist in the onboarding and mentoring of new Customer Success Analysts and Customer Success Managers ·  Work with product and engineering teams to relay customer feedback on feature improvements. ·  Assist in the onboarding and mentoring of new Customer Success Analysts and Customer Success Managers What You'll Be Doing Serving as the primary day-to-day point of contact for customers live on the Arcadia platform Connecting the dots between platform functionality, data dependencies/data model, and customer use cases to support capability adoption plans Be a resource with shared accountability for achieving and maintaining high Net Promoter Scores for assigned customers Driving adoption and scaling the use of Arcadia capabilities at your customers to pave a path for Arcadia capability growth Investigating escalated and highly complex issues to develop remediation plans with internal teams. Driving complex issue resolution through collaboration with cross-functional Arcadia teams Managing the implementation of product upgrades, significant platform changes, annual quality measure updates, and data integration quality control processes. Developing strong customers relationships and effectively communicating issue root cause/remediation and product functionality Learning customers’ business goals to facilitate internal decisions, e.g. strategize platform upgrades, prioritization of updates, understand issue impact, internal escalation and managing platform adoption. Conducting customer trainings and demos across the Arcadia product suite to facilitate adoption Acting as the translator between internal and external teams regarding complex technical concepts and business needs Educating customers on Arcadia processes including data integration, data processing, upgrades, issue resolution Gaining an in depth understanding of value-based care and how Arcadia tools support customers to achieve success across multiple population health programs Mastering the Arcadia Product Suite and understanding Arcadia’s data flow processes to be first line of support for customers Leveraging tools such as Jira, Confluence, Smartsheet, and SQL What You'll Bring Years related work experience; Customer Success Manager: 5+ Bachelor’s degree in IT or related technical field (Computer Science, Information Management, Mathematics, or other analytical discipline) or equivalent professional work experience Experience working in technology or healthcare, preferably on the vendor side Strong communication skills including the ability to interact with customers and explain technical concepts and product functionality clearly Experience communicating with a wide range of audiences (tech, business, clinical, executive) Excellent presentation and communication skills, including the ability to create compelling materials in Microsoft PowerPoint, Excel, Word, etc. Regularly learn new skills, make timely decisions, and adapt well to change Strong analytical, quantitative, problem solving and organizations skills Attention to detail and ability to coordinate multiple tasks, set priorities and meet deadlines Thrive as a self-starter with the curiosity and tenacity to learn complex concepts Exceptional ability to complete committed follow-ups and tasks Ability to travel approximately 30%. Would Love for You to Have Multiple years in IT support or relevant experience. Healthcare industry experience is a plus Experience using technologies such as SQL Server, Microsoft Office, JIRA and others to aid our customers in resolving complex big data issues. Additional programming language experience is a plus Experience interacting with Product and Engineering teams to identify and implement improvements to the software, and installation and configuration processes based on field Experience in value-based care. A robust understanding of EHR and claims data Proven ability to lead successful client meetings with executive, operational, clinical, and technical stakeholders. Knowledge of HIPAA, experience with EHR and/or Claims data, or experience in a secure data systems environment is a plus What You'll Get Support a wide variety of customers in the healthcare space – all focused on pulling healthcare tech into modernity Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care A flexible, remote friendly company with personality and heart Employee driven programs and initiatives for personal and professional development Great benefits like flextime time off Be a member of the Arcadian and Barkadian Community About Arcadia Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website. Protect Yourself If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.

Location: Oman You will be a practitioner on our telehealth platform 'Intellect', where your role is to support our clients' mental health and personal growth based on the individual needs and goals. This is delivered primarily through scheduled 30-minute video sessions on our platform. This is a freelance remote role with the flexibility to decide your business hours. Local candidates are preferred but others can still be considered. This role is a great opportunity to supplement your current job or private practice. We're seeking to partner with International Coaching Federation (ICF) Coaches, Clinical Psychologists, and counsellors to be part of a community working collaboratively to bring greater mental health access to the public to provide mental health coaching. What You'll Do Provide 1-on-1 telehealth professional or mental health coaching for Intellect’s clients Focus on sub-clinical cases such as work stress, procrastination, work-life balance etc. Support your clients in setting up either person or career goals, relationships, etc Collaboratively work with the internal clinical team by suggesting improvements to the program and the platform. Requirements Has an active International Coaching Federation Certification OR a Master / Postgraduate Diploma training in Counselling Skilled in coaching techniques and/or evidence-based approaches (e.g. Cognitive Behavioural Therapy, Motivational Interviewing, DBT, SFBT, etc.) ICF Coaches must have at least 200 coaching hours Counsellors must have at least 300 clinical hours post graduation Candidate must be proficient in English and local language Candidates with prior experience in EAP, counselling working adults or coaching managerial roles are prioritised.

Location: Singapore You will be a practitioner on our telehealth platform 'Intellect', where your role is to support our clients' mental health and personal growth based on the individual needs and goals. This is delivered primarily through scheduled 30-minute video sessions on our platform. This is a freelance remote role with the flexibility to decide your business hours. Local candidates are preferred but others can still be considered. This role is a great opportunity to supplement your current job or private practice. We're seeking to partner with International Coaching Federation (ICF) Coaches, Clinical Psychologists, and counsellors to be part of a community working collaboratively to bring greater mental health access to the public to provide mental health coaching. What You'll Do Provide 1-on-1 telehealth professional or mental health coaching for Intellect’s clients Focus on sub-clinical cases such as work stress, procrastination, work-life balance etc. Support your clients in setting up either person or career goals, relationships, etc Collaboratively work with the internal clinical team by suggesting improvements to the program and the platform. Requirements Master / Postgraduate Diploma training in Counselling Skilled in coaching techniques and/or evidence-based approaches (e.g. Cognitive Behavioural Therapy, Motivational Interviewing, DBT, SFBT, etc.) ICF Coaches must have at least 200 coaching hours Counsellors must have at least 300 clinical hours post graduation Candidate must be proficient in English and local language Candidates with prior experience in EAP, counselling working adults or coaching managerial roles are prioritised.