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Location: London, United Kingdom Workplace: none Role: Student Success Team Manager Reporting to: Director of Student Success Direct reports: Student Success Tutors Location: London College of Contemporary Arts (LCCA) - Tower Hill & Aldgate - Cross Campus Salary: Competitive Role Summary London College of Contemporary Arts (LCCA) delivers industry-focused higher education across creative and professional disciplines, built on a progressive, student-centred learning and teaching methodology. The Student Success Team Manager leads and oversees the Student Success Tutor (SST) team, ensuring consistent, high-quality academic support across campuses throughout the student journey. A core focus of the role is data-driven decision making: interpreting engagement, attendance, assessment, and outcomes data to prioritise intervention, target team resource, and evidence impact on retention and achievement. You will be an experienced, people-focused leader who champions LCCA’s philosophy of experiential teaching, chunked learning, deliberate reflection, and precise feedback — turning insight into action and empowering a diverse team of tutors to help every learner achieve their full potential. Key responsibilities Leadership & Team Management Lead, supervise, and allocate the SST team across campuses, programmes, and levels of study. Set and review team and individual objectives through regular one-to-ones, appraisals, and performance management. Recruit, induct, train, and develop SST staff (including probation), and plan and deliver ongoing CPD. Act as first escalation point for complex academic cases and deputise for the Director of Student Success as required. Academic Support & Delivery Oversight Maintain current knowledge of LCCA courses and oversee 1:1 support, workshops, group sessions, and proactive engagement. Ensure SST guidance aligns with curriculum requirements, assessment frameworks, and learning outcomes. Set service standards for personal academic tutoring, SMART goal setting, and early intervention. Coordinate classroom cover and provide direct academic support where required. Data, Insight & Decision-Making Own the SST team’s use of engagement, attendance, assessment, and progression data to identify at-risk students and prioritise intervention. Translate data into decisions — targeting team resource, shaping workshops, and allocating support where it will have the greatest impact. Build and maintain dashboards and reports that give the team and senior management timely, actionable insight. Analyse outcomes and awarding gaps to drive service improvement and inform SMT decision-making, evaluating whether interventions worked. Collaboration & Signposting Work with academic, wellbeing, and careers teams to support engagement and progression, signposting to specialist teams as needed. Represent the SST team in cross-departmental meetings, committees, and working groups. Quality, Compliance & Improvement Lead continuous improvement of the SST model in line with institutional priorities and sector best practice. Ensure compliance with academic regulations, safeguarding, equality, and data protection, and completion of mandatory training. Support LCCA’s regulatory commitments: OfS Conditions B1–B3 and E2, and the QAA Quality Code (Student Engagement, Learning and Teaching, Assessment, Enabling Student Achievement). Qualifications & Experience Person Specification Essential : Bachelor’s degree in a relevant discipline. PGCE, QTS, or a recognised teaching / coaching / mentoring qualification (held or working towards). Leading, supervising, or managing staff in an academic or educational support setting. Delivering academic support and developing student success / retention initiatives. Using data and dashboards to monitor performance, target intervention, and produce insight-led reports. Teaching or supporting learners in FE / HE, and delivering staff CPD. Strong understanding of curriculum, levels of study, and assessment in HE. Strong leadership, people-management, and communication skills. Confident analysing data and translating insight into decisions and action. Proficiency with LMS, dashboards, and student data / support systems; commitment to inclusive education and widening participation. Student-centred ‘can-do’ approach; calm and credible under pressure. Evidence-led and analytical, with a commitment to continuous improvement and the values of the Group. Collaborative, inclusive, and proactive. Desirable : Master’s degree in a relevant discipline. Evidence of ongoing CPD (e.g., Advance HE Fellowship). Previous experience within a UK FE / HE institution. Personal academic tutoring and managing complex student cases. Contributing to quality assurance or regulatory compliance (OfS, QAA). Knowledge of the OfS regulatory framework and QAA Quality Code. Understanding of safeguarding and data protection in education. About you Empathetic, student-centred approach with strong commitment to equality, diversity and inclusion. Proactive problem-solver with attention to detail and sound professional judgement. Collaborative team player who can build positive relationships across academic and professional services. Adaptable and resilient with the ability to work effectively in a fast-paced environment. What we offer Competitive salary and pension scheme. Generous annual leave entitlement and access to flexible working arrangements. Professional development opportunities, including training and career progression pathways. Employee wellbeing programmes and access to counselling services. How to apply - application process Please submit a CV and a supporting statement outlining how you meet the essential criteria and your approach to student success. Applications should be made via our online careers portal by the closing date. We are committed to recruiting a diverse workforce and welcome applications from all sections of the community. We are committed to ensuring our workforce is reflective of our diverse student population, striving to increase the representation of age, disability, gender identity and expression, religion, race, sex, sexual orientation, and socio-economic background of our employees. We’re also committed to providing adjustments to those who may require support with the recruitment process - please contact the LCCA Talent Acquisition Team collegedivisionrecruitment@gus.global Please note: For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK ( www.gov.uk ). Please note we are not a licenced sponsor.

Location: Remote, USA Workplace: remote At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.   With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.    At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.   Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.     **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.   For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. PointClickCare is searching for a Principal Software Data Engineer who will contribute to all phases of the software development life cycle, and will play a crucial role in designing, developing, and maintaining large scale Data Platform and data pipelines based on microservices architecture, while also encouraging and optimizing the daily execution of technical excellence across an empowered team. This is a hands-on leadership role, requiring the ability to enhance and implement batch and real-time data solutions already in progress, mentor other team members, and deliver both business and technical objectives through ambiguity and uncertainty. This is an opportunity to shape the future of our data ecosystem. You’ll work with a passionate team and modern technologies to drive innovation that impacts the entire organization. The ideal candidate thrives as an individual contributor, while making a significant technical impact and elevating the team’s capabilities.   To succeed as a Principal Software Data Engineer at PointClickCare, you need to be collaborative, adventurous and passionate. Collaborative means that you’re enthusiastic about jumping in to help achieve the team’s top priorities, no self-promoting politicians allowed. Adventurous means that you’re not afraid to dive into uncharted technical territory and get your own hands dirty, while supporting and driving delivery of complex features through a dedicated Scrum team. Passionate means that you’re eager to learn and share knowledge that drives the team forward, and excited to be part of a movement that is positively impacting the lives of seniors and their caregivers all over North America.   What your day-to-day will look like: -Lead and guide the design and implementation of scalable distributed systems based on Java microservices -Engineer and optimize data pipelines using solutions like Apache Hudi, Apache Trino, Azure ADLS -Collaborate cross-functionally with product, analytics, and AI teams to ensure data is a strategic asset -Advance ongoing modernization efforts, deepening adoption of event-driven architectures and cloud-native technologies -Drive adoption of best practices in data governance, observability, and performance tuning for data workloads -Embed data quality in processing pipelines by defining schema contracts, implementing transformation tests and data assertions, enforcing backward-compatible schema evolution, and automating checks for freshness, completeness, and accuracy across batch and streaming paths before production deployment -Establish robust observability for data pipelines by implementing metrics, logging, and distributed tracing for streaming jobs, defining SLAs and SLOs for latency and throughput, and integrating alerting and dashboards to enable proactive monitoring and rapid incident response -Foster a culture of quality through peer reviews, providing constructive feedback and seeking input on your own work   What qualifications we’re looking for: -Principal Software Data Engineer with at least 10 years of professional experience in software or data engineering, including a minimum of 4 years focused on data pipelines (batch and streaming) -Proven experience driving technical direction and mentoring engineers while delivering complex, high-scale solutions as a hands-on contributor -Strong understanding of event-driven architectures and distributed systems, with hands-on experience implementing resilient, low-latency pipelines -Practical experience with cloud platforms (AWS, Azure, or GCP) and containerized deployments for data workloads -Fluency in data quality practices and CI/CD integration, including schema management, automated testing, and validation frameworks (e.g., dbt, Great Expectations) -Operational excellence in observability, with experience implementing metrics, logging, tracing, and alerting for data pipelines using modern tools -Solid foundation in data governance and performance optimization, ensuring reliability and scalability across batch and streaming environments -Proven experience with Lakehouse architectures and related technologies, including Apache Hudi, Azure ADLS Gen2, HDFS, and other big data technologies (Trino, Databricks, Spark) -Strong collaboration and communication skills, with the ability to influence stakeholders and evangelize modern data practices within your team and organization.   #LI-AV1 #LI-remote PointClickCare Benefits & Perks:   Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more!   It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.   When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com    PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. At PointClickCare, base salary is one of the many components that make up our total rewards package. The USD base salary range for this position is $167,700-209,600+ bonus + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all USD locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

Location: Fort Wayne, Indiana Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Road Supervisor for Citilink Access operated by Via, you will train operators, oversee the performance of operators, respond to emergencies, and manage the delivery of paratransit service in the Fort Wayne area. What You’ll Do: Conduct on-the-road supervision, including regular ride-alongs and shadowing, to ensure driver performance meets service and safety standards. Monitor and assess operator interactions and adherence to safety procedures, offering constructive feedback as necessary. Develop and deliver training programs for new drivers, including initial, remedial, and refresher content. Provide hands-on training in best practices, safety protocols, and service standards to align with Via and Citilink’s expectations Conduct proper post-accident and post-incident procedures including acting as the Designated Employer Representative (DER) for DOT purposes. Act as the primary point of contact for immediate operational issues, implementing solutions to resolve challenges promptly. Operate accessible vehicles safely and courteously to transport elderly and disabled passengers, modeling high customer service standards. Service trips as necessary, especially in the case of stranded riders, breakdowns, or other service disruptions. Who You Are: Possess sound knowledge of the city and an excellent driving record. Possess previous supervisory or management experience. Able and excited to train paratransit operators. Available to be scheduled as per the evolving needs of the role during all service hours and days. Able to operate a wheelchair-accessible vehicle within standard safety guidelines to ensure public safety Must be able to safely push and maneuver more than 400 pounds of weight, such as in assisting passengers in wheelchairs or handling heavy equipment Must be comfortable bending down on one knee for extended periods of time to secure wheelchairs and other mobility aids Patient, empathetic, and sensitive to the needs of people with disabilities Able to deal effectively and courteously with all customers and the public Hold a valid driver’s license. Pass a drug screening, motor vehicle check, physical exam, and criminal background check. At least 25 years old. Able to apply in person at Via’s offices in the Fort Wayne area Compensation and Benefits The candidate’s experience, knowledge, and skills determine the final salary. Salary: Starting at $25.25 / hour We are proud to offer a generous and comprehensive benefits package including medical, dental, and vision plans, 401K matching, holiday pay, and PTO. Ability to work flexible hours, including evenings and weekends, as required. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer

Location: Mississauga Workplace: hybrid At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.   With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.    At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.   Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.     **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.   For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. What your day-to-day will look like: Identify, prioritize and execute tasks in the software development life cycle. Work with business to iterate over software requirements. Develop tools and applications by producing clean, efficient code. Automate tasks through appropriate tools and scripting. Analyze and debug systems. Perform validation and verification testing in a test-driven manner Review the work of others, and invite others to review your work. Collaborate with internal teams and vendors to fix and improve products. Ensure software is up-to-date with latest technologies. Work with distributed computing systems like Apache Hudi and Trino for big data processing. What qualifications we’re looking for: Experience with distributed computing tools like Apache Hudi, Spark, Kafka, Flink, Beam, Trino, DataBricks and other big data technologies. Experience with distributed storage systems like ADLS, HDFS, S3, DLT  etc. Familiarity with Hadoop, Spark, Databricks or other distributed computing systems. Understanding of data partitioning and sharding techniques. Knowledge of distributed computing principles and how they apply to large-scale data processing. Experience in writing clean code that performs well at scale using languages such as Python, Java etc. Knowledge of relational databases (e.g. Microsoft SQL Server, MySQL). Solid experience writing RESTful API endpoints. Absolutely love TDD and have working knowledge of it. Proficient in GIT. Experience using system and performance monitoring tools (e.g. New Relic, DataDog). Excellent organization, critical-thinking and personal leadership skills Self-starter with the ability to deliver with minimal supervision. Being okay with the uncomfortable feeling that comes from learning new things. Team player. Analytical mind with problem-solving aptitude. Proven experience as a great Engineer. BSc/BA in Computer Science or a related degree . Bonus points for: Experience with distributed computing Experience writing code/scripts in Python Experience with Spring Boot. Nice to have React, Selenium automation and cloud experience. Experience with Docker, Kubernetes and Istio. Experience with Ansible. Experience with Jenkins CI/CD pipeline. Linux and IP networking knowledge. Experience with AWS/Azure cloud services or equivalent. Experience with SAML, OAuth and OpenID Connect. Experience working on a SaaS product. Experience with Service Oriented Architecture. Knowledge of scripting languages such as Python, Bash or Groovy. On-call experience with production grade systems. Has mentored others in a professional setting. Generative AI Code Assistants - Use of Generative AI Code Assistants (e.g. Github Copilot) and knowledge of latest Generative AI Model capabilities would be an asset. #LI-AJ1 #LI-hybrid #LI-AV1 #LI-hybrid PointClickCare Benefits & Perks:   Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more!   It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.   When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com    PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $130,100-162,600+ bonus + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CAD locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

Location: London Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. WHAT YOU'LL DO - Own the full-cycle, end-to-end recruiting process for technical roles (engineering, product, data, and infrastructure), delivering a high-quality experience for candidates, interviewers, and hiring managers - Partner closely with hiring managers as a trusted advisor to define role requirements, develop compelling position profiles, and align on hiring priorities and timelines - Develop and execute targeted sourcing strategies across multiple channels (LinkedIn, referrals, communities, events, etc.) to attract both active and passive technical talent - Proactively identify, engage, and close top technical candidates in a competitive market - Manage and continuously optimize the interview process, ensuring efficiency, consistency, and equitable hiring practices - Track, analyze, and report on key recruiting metrics (pipeline health, time-to-fill, source effectiveness, candidate experience) and share insights with hiring managers and Sierra leadership on a regular cadence WHAT YOU'LL BRING - 5+ years of full-cycle recruiting experience, preferably in a fast-paced, high-growth tech environment. - Proven ability to develop and execute recruiting strategies that align with business objectives. - A well-established network within the tech industry and a passion for building new connections. - Ability to navigate ambiguity in order to adapt to the ever-changing needs of a growing organization. - Proficiency in using recruiting metrics and data to inform decisions and improve processes. - Strong collaboration skills with a willingness to work cross-functionally to achieve Sierra’s goals. EVEN BETTER... - Understanding of technical roles and the ability to assess technical talent is a plus. - Proficiency working with Ashby (ATS). OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.

Location: Global - Remote What you’ll be doing Work with a team of DevOps and DBA professionals; covering Saturday, Sunday and Monday (5 days in total with flexibility in your days off) as a Weekend SRE Improve existing infrastructure and processes across the countries we’re deployed in, as well as streamlining processes to deploy to new countries in the future Continuously improve Kubernetes platform stability and efficiency, with a focus on optimising resource utilisation, reducing costs, and streamlining environment provisioning through GitOps-first practices Monitor and maintain cloud infrastructure through autoscaling, alerting pipelines, and Grafana dashboards covering metrics, logs, traces, and real user monitoring (RUM) Own weekend on-call operations, triaging and responding to production incidents, performing root cause analysis, and driving post-incident reviews Design and manage alert pipelines to ensure actionable signal quality, with attention to preventing alert fatigue, waterfall alerting, and notification flooding Define and maintain SLIs and SLOs for critical services, and use them to drive reliability improvements and on-call prioritisation Take ownership and responsibility for our cloud operation activities Liaise with external security agencies for annual audits as well as perform our own internal security sweeps Aid in reconfiguring existing architecture to allow for rapid deployments to new countries Mentoring less experienced team members What you’ll bring 3+ years DevOps / platform engineering experience Must be based in Europe or Asia or LatAM Experience independently leading the planning and deployment of a project Experienced with cloud platforms, especially AWS, including solid knowledge of how to utilise cloud resources to fulfil the demand from other teams and production Strong understanding of Kubernetes and container orchestration, with experience in EKS and GitOps tooling such as ArgoCD and Helm being highly valued Experience with Infrastructure-as-Code, particularly Terraform Proficiency in scripting and automation with Bash, Python, or Golang; experience with Rust is a plus Hands-on experience with observability stacks covering metrics, logs, distributed traces, and profiling, for example Prometheus, Loki, Tempo, Pyroscope, and OpenTelemetry Experience with real user monitoring (RUM), with familiarity in Grafana Faro or OpenTelemetry SDK instrumentation being a plus Proven on-call and incident response experience, comfortable triaging production issues under pressure, leading post-mortems, and driving follow-up actions Ability to design and maintain alert frameworks that minimise noise, prevent alert fatigue, and avoid waterfall alerting patterns Experience defining SLIs and SLOs and using them to inform reliability work Familiarity with service mesh concepts is a plus, as we are actively evaluating Cilium-based service mesh in non-production environments Solid networking knowledge, especially the TCP / IP stack and HTTP protocol Experience handling high HTTP request volumes and designing systems for high availability and high traffic environments A strong understanding of cache, including CDN, HTTP cache, Redis / Memcached Excellent troubleshooting skills, including Linux OS issue diagnosis and OS parameter optimisation, JVM optimisation would be highly advantageous Our stack Languages: Java / Spring Boot, Node.js, Python, JavaScript Database: Aurora MySQL & PostgreSQL, MongoDB, MySQL Community Cache: ElastiCache, Redis, Valkey Messaging: Apache RocketMQ, AutoMQ, Kafka Networking & Proxy: Nginx, Kong, Cilium, eBPF Orchestration & GitOps: Docker, Kubernetes (EKS), ArgoCD, Helm Computing & Storage: AWS EC2, VPC, AWS Lambda, EBS, S3 CI/CD: Jenkins, GitHub Actions Metrics: Prometheus, Mimir, Grafana, Alertmanager Logs: Loki, Vector Traces: Tempo, OpenTelemetry, Alloy Profiling: Pyroscope RUM: Grafana Faro, OpenTelemetry SDK Infrastructure as Code: Terraform CDN & Edge: Cloudflare, AWS CloudFront AWS CloudWatch What’s in it for you Sporty is a remote first company in pursuit of sustainability A competitive salary + individual performance based bonuses every quarter 28 days paid annual leave Our core working hours are 10am-3pm in your local time zone with flexibility outside of this Referral bonuses & flash bonuses Top of the line equipment Annual company retreats to provide great internal networking opportunities Interview process Remote video screening with our Talent Acquisition Team Online assessment via Hackerrank Remote video interview with 3 x Team Members (45 mins each, not separate days) If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours. #LI-remote

Location: New Zealand We're looking for a part time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention. About Intellect Intellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental wellbeing. We're a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health journey. Our mission is to make mental health support radically more accessible, preventative & relatable, and stigma-free. Join us on our mission to reinvent how mental healthcare is being delivered Role & Responsibilities Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members. Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services. Maintaining accurate and detailed call reports on key issues and referrals actioned Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR) Supporting in the development of appropriate crisis management plans to support callers in crisis Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed Ensuring smooth and diligent handover process to next shift personnel Dedicating entire shift to intellect tasks and responsibilities only Conducting risk assessments, including lethality assessment for suicide cases Requirements Qualifications 1-3 years of experience on helplines (paid or volunteer), preferably in mental health or crisis settings Fluent communication skills in your native language; proficiency in additional languages is a plus Experience managing high-risk situations, including those at risk of suicide or in acute crisis Resilience and emotional composure under pressure, with the ability to recover from challenging interactionsations, ability to bounce back from stressful interactions and high-risk case Preferred Qualifications Background in mental health or emergency services Completed training in Crisis Intervention or Suicide Prevention Proficiency in multiple languages

Location: Riyadh, Saudi Arabia; Al Khobar, Saudi Arabia; Dammam, Saudi Arabia Eram Talent is excited to announce an opening for a Quality System Auditor to join our team in Saudi Arabia. Our organization is committed to connecting skilled professionals with leading companies that prioritize quality and excellence in their operations. The Quality System Auditor will be responsible for performing comprehensive audits of quality management systems to ensure compliance with regulatory standards and internal policies. The ideal candidate will possess a keen eye for detail, strong analytical skills, and a thorough understanding of quality assurance principles. Responsibilities Conduct audits of quality management systems to assess compliance with applicable regulations and quality standards Develop and implement audit plans and methodologies tailored to specific projects Analyze audit findings and prepare detailed reports outlining results, recommendations, and areas for improvement Collaborate with cross-functional teams to implement corrective actions and ensure effective quality management Provide training and support to staff regarding quality standards and auditing processes Monitor and review quality management processes and recommend enhancements Stay informed on industry trends, regulatory changes, and best practices in quality management Requirements Required Experience: Minimum of 7 years of experience in quality auditing, with a focus on quality management systems Required Skills: In-depth knowledge of quality management systems standards (e.g., ISO 9001) Strong analytical and critical thinking skills Excellent verbal and written communication skills Ability to work independently and collaboratively in a team environment Required Qualifications: Bachelor's degree in Quality Management, Engineering, or a related field Certification as an ISO 9001 Lead Auditor or equivalent Preferred Qualifications: Experience in the manufacturing or engineering sector Familiarity with other quality standards (e.g., ISO 14001, ISO 45001) is desirable

Location: Dammam, Saudi Arabia; Riyadh, Saudi Arabia; Delhi, India Eram Talent is currently seeking a Quality Manager for one of our esteemed clients in Saudi Arabia. Our client is a prominent organization committed to delivering superior products and services while maintaining exceptional quality standards. As a Quality Manager, you will play a critical role in ensuring that all internal and external quality requirements are met. You will be responsible for developing, implementing, and overseeing the quality management system across various departments. Your efforts will directly contribute to enhancing customer satisfaction and maintaining compliance with relevant regulations and standards. This is an exciting opportunity for a dynamic individual with a solid background in quality management to make a meaningful impact in a well-respected company. Responsibilities • Develop and implement quality management policies, procedures, and standards • Oversee the quality assurance process for products and services to ensure compliance with organizational standards • Conduct regular quality audits and assessments to identify areas for improvement • Analyze quality metrics and prepare detailed reports for management • Facilitate training and awareness programs on quality management principles across the organization • Collaborate with cross-functional teams to resolve quality issues and implement corrective actions • Monitor industry trends and ensure compliance with relevant legislation and standards • Manage the quality assurance team and promote a culture of continuous improvement Requirements • Minimum of 7 years of experience in quality management, with at least 3 years in a managerial role • Strong knowledge of quality management systems (ISO 9001, etc.) • Proven experience in conducting audits and assessments • Excellent analytical and problem-solving skills • Strong attention to detail and organizational abilities • Exceptional communication and interpersonal skills for effective collaboration with various teams • Bachelor's degree in Engineering, Quality Management, or a related field (preferred) • Relevant certifications in quality management (e.g., Six Sigma, ISO Lead Auditor) are a plus • Proficiency in both English and Arabic is preferred

Location: Jeddah, Saudi Arabia; Tabuk, Saudi Arabia; Riyadh, Saudi Arabia; Yanbu, Saudi Arabia; Madinah, Saudi Arabia Eram Talent is seeking a skilled Network Engineer to join our growing team in Saudi Arabia. In this role, you will be responsible for designing, implementing, and managing network solutions that support various business operations and optimize performance. Your expertise will help ensure effective network connectivity, security, and reliability across the organization's infrastructure. You will work closely with IT teams to understand their networking needs and work to deliver effective solutions that enhance organizational performance and support strategic objectives. Responsibilities Design and implement network systems, including LAN, WAN, and wireless networks. Configure and manage networking devices like routers, switches, and firewalls. Monitor network performance and stability, identifying areas for improvement and troubleshooting issues. Develop and implement network security protocols to safeguard data and technology infrastructure. Collaborate with IT teams to assess network needs and install necessary upgrades. Prepare and maintain documentation of network configurations, standards, and procedures. Stay updated on emerging networking technologies and trends that can improve operations. Requirements Bachelor's degree in Computer Science, Network Engineering, or a related field. Minimum of 3 years' experience in network engineering or related roles. Relevant certifications such as CCNA, CCNP, or equivalent are highly desirable. At least 2 year of IT professional experience, with experience in networking. Experience working with BGP, EIGRP, and ISIS (mandatory). Experience with network-related equipment, including the use of sniffers, network monitoring tools, etc. Operating and troubleshooting experience with the following Cisco products: Switches: 6500, 4500, 3750, 3560, 2960 Technical knowledge of the following technologies and protocols: VLAN VTP Trunk (802.1q) Spanning Tree

Location: Oswego, NY Primary Care Nurse Practitioner/Physician’s Assistant Location: Oswego, NY Schedule: Part-Time (3 days per week) Salary per annum: $90,000 - $120,000 per year About Infinite Medical P.C. Infinite Medical P.C. is a nationwide network of advanced practice providers and specialty clinicians committed to delivering high-quality, proactive care directly to residents in skilled nursing and long-term care facilities.  Our partnership with MedElite Healthcare Management Group empowers us to focus on what matters most: providing compassionate, personalized care that meets the unique needs of each resident. Together, we champion continuous innovation and collaboration in our shared mission to redefine senior care across the country. Job Summary Infinite Medical Group is currently hiring a Primary Care Nurse Practitioner/Physician’s Assistant (NP/PA) to provide on-site care to residents in long-term care settings. This is a part-time position ideal for a provider who values meaningful patient relationships and a collaborative care environment. Responsibilities Provide primary care services to residents in skilled nursing and long-term care facilities Perform physical exams and medical history assessments Diagnose and treat chronic and acute health conditions Order and interpret diagnostic tests and lab results Develop and adjust individualized care plans Prescribe medications and monitor treatment effectiveness Collaborate with facility staff and interdisciplinary teams Educate patients and families about treatment options and care goals Ensure a safe, respectful, and supportive environment for residents Requirements Active and unrestricted Nurse Practitioner, Physician Assistant, or Physician license State-specific license in good standing in New York Minimum 6 months of experience in long-term care or a skilled nursing facility Strong communication, clinical, and critical thinking skills Passion for elder care and person-centered healthcare Prolonged standing/walking. Occasional lifting up to 20 lbs. Computer work. Lifting/moving patients. Prolonged sitting. Benefits Competitive salary per annum: $90,000 - $120,000 Paid Time Off Malpractice Insurance Why Work With Us? Make a meaningful impact on the lives of seniors Work in a collaborative, mission-driven environment Enjoy work-life balance Equal Opportunity Employer Infinite Medical P.C is an equal-opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. Infinite Medical P.C is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position. Ready to Make a Difference? Apply today and help us deliver compassionate, personalized care where it matters most. #INDL

Location: Poland Workplace: remote Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. With a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.   In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture. We are looking for a highly skilled and motivated Technical Product Owner to join our Core team. This role focuses on working with the core of our product, ensuring scalability, performance optimization, and overall system efficiency. The ideal candidate is a visionary leader with a strong understanding of market trends, a technical background, and expertise in managing the full product development lifecycle. Responsibilities: Collection and elaboration of business requirements from customers, partners, external community, and internal users. Organization and prioritization of requirements in the company's information resources. Definition and defense of concepts: this includes grouping and detailing business requirements, developing a strategy for market introduction, creating mockups, collaborating on UX and UI design (in conjunction with UI designers), producing presentation materials, drafting user stories, and assigning tasks to technical writers to elaborate on the functionality within both internal and public-facing company resources. Conducting market research: this involves competitor analysis, seeking and assessing potential integration solutions, and reviewing reports from global analytical agencies like Forrester and Gartner. Leading SCRUM activities with development teams: this includes Kick-off presentations, Refinement, Planning, Review, and Retrospective sessions. Collaborating with the Scrum Master to enhance team efficiency, as well as establishing and monitoring team metrics. Offering consultations for internal staff, customers, and partners on system adjustments to meet business requirements. Implementing product functionality using the platform's No-code tools. Organizing and conducting training sessions for company employees on the features of new releases. Skills & Qualifications: 3+ years of experience as a Product Manager or Product Owner. Hands-on experience with AI technologies and no-code platforms. Deep understanding of the data management and web technologies. Developer or system analyst background would be beneficial Expertise in product concept development. Proficiency in collaborating and integrating with technology partners to deliver joint products. Experience in collaborating with a team on application architecture and making informed architectural decisions. Profound understanding of the software development lifecycle. Competence in analyzing the IT solutions market and understanding user needs and expectations. Practical experience with the capability and willingness to work at both strategic and detailed requirement levels. Strong comprehension of technologies and methodologies essential for constructing highly available and high-performance web applications. Proficiency in English and Ukrainian languages. What to expect from us: Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Location: Ukraine Workplace: remote Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. With a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.  In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.Who We’re Looking For:  We are looking for a highly skilled and motivated Technical Product Owner to join our Core team. This role focuses on working with the core of our product, ensuring scalability, performance optimization, and overall system efficiency. The ideal candidate is a visionary leader with a strong understanding of market trends, a technical background, and expertise in managing the full product development lifecycle. Responsibilities:Collection and elaboration of business requirements from customers, partners, external community, and internal users.Organization and prioritization of requirements in the company's information resources.Definition and defense of concepts: this includes grouping and detailing business requirements, developing a strategy for market introduction, creating mockups, collaborating on UX and UI design (in conjunction with UI designers), producing presentation materials, drafting user stories, and assigning tasks to technical writers to elaborate on the functionality within both internal and public-facing company resources.Conducting market research: this involves competitor analysis, seeking and assessing potential integration solutions, and reviewing reports from global analytical agencies like Forrester and Gartner.Leading SCRUM activities with development teams: this includes Kick-off presentations, Refinement, Planning, Review, and Retrospective sessions.Collaborating with the Scrum Master to enhance team efficiency, as well as establishing and monitoring team metrics.Offering consultations for internal staff, customers, and partners on system adjustments to meet business requirements.Implementing product functionality using the platform's No-code tools.Organizing and conducting training sessions for company employees on the features of new releases. Skills & Qualifications:3+ years of experience as a Product Manager or Product Owner.Hands-on experience with AI technologies and no-code platforms.Deep understanding of the data management and web technologies.Developer or system analyst background would be beneficialExpertise in product concept development.Proficiency in collaborating and integrating with technology partners to deliver joint products.Experience in collaborating with a team on application architecture and making informed architectural decisions.Profound understanding of the software development lifecycle.Competence in analyzing the IT solutions market and understanding user needs and expectations.Practical experience with the capability and willingness to work at both strategic and detailed requirement levels.Strong comprehension of technologies and methodologies essential for constructing highly available and high-performance web applications.Proficiency in English languages.What to expect from us:Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type. Responsibilities: Collection and elaboration of business requirements from customers, partners, external community, and internal users. Organization and prioritization of requirements in the company's information resources. Definition and defense of concepts: this includes grouping and detailing business requirements, developing a strategy for market introduction, creating mockups, collaborating on UX and UI design (in conjunction with UI designers), producing presentation materials, drafting user stories, and assigning tasks to technical writers to elaborate on the functionality within both internal and public-facing company resources. Conducting market research: this involves competitor analysis, seeking and assessing potential integration solutions, and reviewing reports from global analytical agencies like Forrester and Gartner. Leading SCRUM activities with development teams: this includes Kick-off presentations, Refinement, Planning, Review, and Retrospective sessions. Collaborating with the Scrum Master to enhance team efficiency, as well as establishing and monitoring team metrics. Offering consultations for internal staff, customers, and partners on system adjustments to meet business requirements. Implementing product functionality using the platform's No-code tools. Organizing and conducting training sessions for company employees on the features of new releases. Skills & Qualifications: 3+ years of experience as a Product Manager or Product Owner. Hands-on experience with AI technologies and no-code platforms. Deep understanding of the data management and web technologies. Developer or system analyst background would be beneficial Expertise in product concept development. Proficiency in collaborating and integrating with technology partners to deliver joint products. Experience in collaborating with a team on application architecture and making informed architectural decisions. Profound understanding of the software development lifecycle. Competence in analyzing the IT solutions market and understanding user needs and expectations. Practical experience with the capability and willingness to work at both strategic and detailed requirement levels. Strong comprehension of technologies and methodologies essential for constructing highly available and high-performance web applications. Proficiency in English and Ukrainian languages. What to expect from us: Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Location: Australia Are you passionate about making a difference for those in urgent need? As a Crisis Helpline Responder, you’ll provide immediate support and guidance to individuals in crisis, offering compassionate listening, crisis intervention, and critical referral services to help callers navigate their most challenging moments. In this role, you’ll work closely with a dedicated team of mental health professionals, ensuring the safety and well-being of callers by connecting them with the appropriate resources and support systems. This flexible, remote part-time role allows you to work from anywhere. While we prefer local candidates fluent in the local language, we welcome all qualified applicants aligned with our mission. Why This Role Matters Your role is essential in providing a lifeline to individuals experiencing distress, including those affected by suicide, self-harm, or mental health crises. You’ll be trained in evidence-based techniques to deliver immediate relief and guide callers to the appropriate resources, making a tangible impact in people’s lives. Responsibilities Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members. Conducting over the phone risk assessments and high risk assessment, including but not limited to, lethality assessment for suicide cases or individuals who have been found to be at risk. Providing a range of evidenced based, professional crisis counseling services and personal support, employing de-escalation techniques and crisis intervention techniques Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services. Maintaining accurate and detailed call reports or, where applicable risk assessment reports, on key issues and referrals actioned. Where applicable or necessary, sign off on conducted risk assessments. Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR) Supporting in the development of appropriate crisis management plans to support callers in crisis. Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed Ensuring smooth and diligent handover process to next shift personnel Dedicating entire shift to intellect tasks and responsibilities only Prepare psychological reports, risk summaries, and other clinical documentation as required Requirements Qualifications Master's Degree in Counselling/Counselling Psychology/Clinical Psychology or relevant mental health fields Active license with Australian Counselling Association (ACA), Psychotherapy and Counselling Federation of Australia (PACFA), or Australian Health Practitioner Regulation Agency (AHPRA) 1-3 years of experience on helplines (paid or volunteer), preferably in mental health or crisis settings Fluent communication skills in your native language; proficiency in additional languages is a plus Experience managing high-risk situations, including those at risk of suicide or in acute crisis Resilience and emotional composure under pressure, with the ability to recover from challenging interactions and ability to bounce back from stressful interactions and high-risk case Experience in clinical assessment, psychological report writing, and risk documentation Preferred Qualifications Experience working with First Nations / Aboriginal & Torres Strait Islander communities Background in mental health or emergency services Completed training in Crisis Intervention or Suicide Prevention Proficiency in multiple languages

Location: Shenzhen / Dongguan / Guangzhou / Foshan Workplace: onsite Ajax Systems is looking for an experienced Mechanical Engineer to join our team.   Ajax Systems is a developer and manufacturer of advanced security systems with smart home capabilities. We are a full-cycle product company from idea and engineering to mass production. Our portfolio includes 70+ devices that protect properties from intrusion, fire, and flooding, while also enabling smart control of electrical appliances.   Today, Ajax Systems protects over 2 million users in 169 countries worldwide and has received Europe’s highest security awards. We are proud to be a Ukrainian success story, a company driven by innovation, resilience, and strong engineering culture. Key Tasks: Complete lifecycle design of plastic enclosures and mechanical assemblies for consumer electronics. Development of DFM- and DFH-oriented solutions considering mass production processes (plastic injection molding, assembly, sealing, serviceability). Collaboration with hardware and embedded engineers, industrial designers, technologists, quality control, and manufacturing departments. Design of ergonomic, intuitive solutions adaptable to different operating environments. Preparation of production transfer documentation (2D drawings, specifications, technical requirements, 3D models for molds). Support of mold development and approval of modifications after initial mold trials (T0–T2), including defect analysis. Participation in testing and feedback from prototypes and production, incorporating design improvements. Verification of engineering compliance of the finished product with expected technical parameters (stiffness, assembly, weight, IP protection). Oversight of the product lifecycle from concept to mass production, including cost analysis and assessment of the impact of design decisions on production costs. Communication with Chinese factories: technical specifications, drawing reviews, change control, feedback on prototypes and production samples. Assessment of manufacturing risks in China: equipment limitations, mold quality, shrinkage, production tolerances, and the influence of packaging and logistics on design. Inspection of samples from China: defect analysis (shrinkage, warping, poor casting), initial product assembly, and reporting with recommendations. Consideration of potential scaling difficulties in China: timeline tracking, mold duplication, and price optimization. Continuous communication via email, video calls, document comments (in English), and participation in editing specifications based on feedback from the Chinese side. Technical Knowledge and Skills: 🧩 3D Modeling & Design: SolidWorks (95% solid modeling, 5% surface modeling), basic sheet metal modeling knowledge. Creation of precise assemblies, constraints, tolerance verification, and preparation of models for molding production. Ability to break down complex projects into sub-units, using reference geometry and configurations. 🏭 DFM / DFA / Manufacturing: Knowledge of mold design: opening directions, gating points, parting lines, risks of short shots/air pockets. Optimization for scalability and cost reduction (minimize part count, reduce weld lines, shorten cycle time). Experience working with factories in Ukraine and China; understanding of the mold lifecycle; participation in modifications after T1/T2. Basics of metal processing technologies: bending, stamping, laser cutting, milling for internal frames and auxiliary parts. Understanding of Chinese manufacturers’ practices: interpretation of drawings, overlooked details, confirmation processes. Understanding of the Chinese production structure: project managers, engineers, suppliers. Active participation in mold development discussions: steel selection, cost estimation, gating points, parting lines. Familiarity with typical Chinese documentation formats: PDFs, STEP files, Excel specifications, compressed archives, WeTransfer/Alibaba Cloud. 🧪 Testing & Prototyping: Manual inspection, assembly, and analysis of critical nodes. Identifying and resolving sealing, play, and fit issues. Skilled in the use of measuring tools: calipers, micrometers, gauges, etc. 🧠 Materials Science & Standards: Properties of ABS, PC, PC+ABS, PA+GF, TPE, and TPU: shrinkage, impact strength, heat resistance, and elasticity. Understanding material behavior during production and operation (temperature, humidity, UV). Balancing cost, quality, and manufacturability when selecting materials. ⚙️ Functional Elements: Development of fasteners, clips, guides, seals, TPE/TPU elements, and mounting slots. Design of interface elements: buttons, indicators, light guides, ports, and ventilation openings. Knowledge of sealing methods and IP protection standards (IP54–IP67), heat dissipation, and battery compartment design. Considering Chinese factory constraints: wall thickness, micro gaps, welding, and assembly limitations. Designing for high repairability and ease of assembly in outsourced Chinese facilities. 📄 Documentation & Production Support: Generation of complete documentation bundles: 2D outlines, tolerance tables, BOMs, assembly specifications. Implementation of changes based on prototype or production feedback. Participation in preparing technical descriptions for QC, assembly instructions, and design documentation control. 🌐 Communication & Tools: English B2+ level – oral and written technical communication with Chinese suppliers. Experience in communication with Chinese engineers, managers, and production teams (via Alibaba, WeChat, email, video calls). Knowledge of Chinese business communication nuances: importance of confirmations, repetitions, and visual examples. Use of SolidWorks PDM, Excel, Google Docs, Asana/Trello/Notion for project management.

Location: India (Remote); USA (Remote) Workplace: Remote ABOUT THE OPPORTUNITY We are seeking detail-oriented human reviewers with a strong understanding of their local cultural context to support a range of AI training and evaluation projects. In this role, you will work across diverse task types, including evaluating prompts and AI-generated outputs, reviewing and correcting text, analyzing multimedia content, contributing voice recordings, among others. You will contribute to ensuring high-quality results by applying careful judgment to factors such as accuracy, clarity, cultural appropriateness, brand alignment, and overall effectiveness in meeting task objectives. This work requires strong analytical skills, attention to detail, and nuanced judgment informed by real-world standards, local norms, and market expectations. WHAT YOU’LL DELIVER - Depending on the task, you may be asked to generate original content or assess AI-generated outputs. - Deliver culturally relevant and appropriate content by applying local insight into tone, symbolism, visual cues, and market fit. - Spot common issues such as visual artefacts, inconsistent style, translation errors, or cultural mismatches. - Provide concise, structured annotations that can be used directly for model improvement. - Apply evaluation guidelines consistently and participate in calibration and QA processes to ensure aligned scoring and judgment standards QUALIFICATIONS - Native fluency in the target language - Strong command of English - Experience as AI reviewer, annotator, or evaluator preferred - Comfortable working with both textual and audio/video materials - Ability to follow detailed guidelines consistently and provide clear feedback - High attention to detail and ability to thoroughly and accurately categorize content WHY COLLABORATE WITH LILT? - Your schedule, your rules. As an independent contractor, work when you want, as much or as little as you want. No fixed hours, no check-ins, no micromanaging. - Get paid quickly and fairly. We respect your time and your expertise. Competitive rates, prompt payments, no chasing invoices. - Work on projects that actually matter. Contribute to cutting-edge AI and language technology that is shaping how humans and machines communicate. - Be part of something bigger. Join a global community of linguists, subject matter experts, and language professionals who are advancing human knowledge together. - Grow without limits. As a Lilt contractor you get access to diverse, innovative projects that expand your portfolio and sharpen your skills across industries and domains. - Earn recognition for great work. Top contributors unlock higher rates, priority project access, and a platform to be seen as the expert you are. - Have fun doing what you love. Bring your language skills to life on projects that are as interesting as they are impactful. WHAT TO CONSIDER BEFORE APPLYING - Not ideal as a full time job or primary income source. Work availability fluctuates with project demand, making this better suited as a supplemental income stream. As a 1099 contractor, you won't receive benefits such as health insurance, paid time off, or retirement contributions, and hours are not guaranteed. - Requires reliable availability and commitment. Once you accept a task, we expect quality work and on-time delivery. Most tasks require a minimum of 2 hours per day or 10 hours per week. If your schedule is unpredictable, this may not be the right fit. - Geographic restrictions may apply. We cannot engage contractors in regions subject to international embargo or sanctions. As a 1099 contractor, you are solely responsible for your own tax obligations. We recommend consulting a tax professional before engaging. HOW TO JOIN OUR EXPERT COMMUNITY 1 - Submit your application including an updated copy of your CV in English 2 - Complete a short assessment in SuperAnnotate to evaluate your annotation skills 3 - Finalize onboarding and profile set-up in our system, and become eligible for Applied AI projects. AI is changing how the world communicates — and LILT is leading that transformation. LILT's mission is to make the world's information available to everyone, no matter the language they speak. Join our global community who thrive on innovation and excellence. Our collective knowledge, uniqueness, and skills deliver multilingual AI and human-verified services to Enterprises, Governments, and AI Developers around the world. Earn money. Have fun. Advance human knowledge. Work on diverse projects from anywhere, any time you want. Get paid quickly and fairly, and build your professional network in a supportive community—all through a streamlined application process tailored to your expertise. Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at https://lilt.com/legal/privacy. At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at recruiting@lilt.com. LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.

Location: Poland; Cyprus Workplace: remote About Finom   Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.   We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.   Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.   At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.   Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business. About the Role   As a Customer Care Specialist, you will be the voice of Finom, delivering not just excellent service, but a standout, memorable customer experience. Our goal is not simply to resolve issues, but to turn moments of frustration into moments of trust, and customers into passionate advocates for Finom.   You will support customers primarily via phone, while also handling chat and email interactions as needed. You will engage with customers who may be experiencing complex or high-impact issues, and your ability to build rapport, demonstrate empathy, and take ownership will be key to your success. What you'll do: Deliver a “wow” customer experience across phone, chat, and email, consistently going above and beyond customer expectations Build strong, genuine rapport with customers, especially during challenging or sensitive situations Actively listen to understand customer needs, concerns, and the root cause of issues Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved Turn dissatisfied customers into loyal advocates through outstanding service and personal accountability Collaborate closely with internal teams to escalate, track, and resolve complex issues Accurately document customer interactions and outcomes in internal systems Contribute to continuous improvement by sharing insights and feedback from customer interactions Who You Are Native or fluent speaker in German (written and spoken) A minimum of 6 months of customer care service experience — regardless of industry background Strong communication skills with the emotional intelligence to handle high-impact customer situations A natural sense of empathy and a genuine desire to help people Resilience and composure when dealing with complaints or difficult conversations A proactive mindset with strong follow-through — you do what you say you will do Comfort working in a fast-paced, ever-evolving scale-up environment Agile, adaptable, and energized by change Strong problem-solving skills and the confidence to take ownership Nice to have Experience in fintech, banking, payments, or financial services Previous experience in a phone-based customer support role What we offer 100% remote working Salary up to 8.700 PLN Gross/month based on experience Up to 15% monthly bonus linked to individual and team performance. Multi Sport Card Stock Option/Shares program. Usage of the company's flats in Cyprus for our work-and-swim program. Opportunity to develop your skills in a fast paste FinTech environment. Working Hours and Flexibility: 7-day operational support model - usually from Monday to Friday Weekend work required once per month / every 6 weeks, with advance scheduling Usually from 9:00 to 18:00 with 1 hour lunch break. At times, shift times between 07:00 and 19:00 CET Hiring process for this role: Application review Technical Online Assessment - 2 business days Recruiter Call - 15 min Final Interview - 45 mins Offer What You Will Get In Return   Make a genuine impact on the product   Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.   Work in the EU   Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.   Become a stock options holder   Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.   Receive unwavering support and care   Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.   Work & Swim program   Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.   Equal Opportunity Statement    At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.

Location: Serbia; Bulgaria; Montenegro; Hungary; Greece; Portugal Workplace: remote About Finom   Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.   We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.   Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.   At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.   Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business. About the Role   As a Customer Care Specialist, you will be the voice of Finom, delivering not just excellent service, but a standout, memorable customer experience. Our goal is not simply to resolve issues, but to turn moments of frustration into moments of trust, and customers into passionate advocates for Finom.   You will support customers primarily via phone, while also handling chat and email interactions as needed. You will engage with customers who may be experiencing complex or high-impact issues, and your ability to build rapport, demonstrate empathy, and take ownership will be key to your success. What you'll do: Deliver a “wow” customer experience across phone, chat, and email, consistently going above and beyond customer expectations Build strong, genuine rapport with customers, especially during challenging or sensitive situations Actively listen to understand customer needs, concerns, and the root cause of issues Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved Turn dissatisfied customers into loyal advocates through outstanding service and personal accountability Collaborate closely with internal teams to escalate, track, and resolve complex issues Accurately document customer interactions and outcomes in internal systems Contribute to continuous improvement by sharing insights and feedback from customer interactions Who You Are Native or fluent speaker in Dutch or German (written and spoken) A minimum of 6 months of customer care service experience — regardless of industry background Strong communication skills with the emotional intelligence to handle high-impact customer situations A natural sense of empathy and a genuine desire to help people Resilience and composure when dealing with complaints or difficult conversations A proactive mindset with strong follow-through — you do what you say you will do Comfort working in a fast-paced, ever-evolving scale-up environment Agile, adaptable, and energized by change Strong problem-solving skills and the confidence to take ownership Nice to have Experience in fintech, banking, payments, or financial services Previous experience in a phone-based customer support role What we offer 100% remote working. Up to 24.000 EUR Gross base salary x year - depending on experience Up to 15% monthly bonus linked to individual and team performance. Stock Option/Shares program. Usage of the company's flats in Cyprus for our work-and-swim program. Opportunity to develop your skills in a fast paste FinTech environment. B2B Contract Working Hours and Flexibility: 7-day operational support model - usually from Monday to Friday Weekend work required once per month / every 6 weeks, with advance scheduling Usually from 9:00 to 18:00 with 1 hour lunch break. At times, shift times between 07:00 and 19:00 CET Hiring process for this role: Application review Technical Online Assessment - 2 business days Recruiter Call - 15 min Final Interview - 45 mins Offer What You Will Get In Return   Make a genuine impact on the product   Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.   Work in the EU   Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.   Become a stock options holder   Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.   Receive unwavering support and care   Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.   Work & Swim program   Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.   Equal Opportunity Statement    At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.