Вакансии

Location: Dhahran, Saudi Arabia Key Responsibilities Support the planning and delivery of strategic transformation programs. Coordinate with internal teams, business units, and external consultants. Track project progress, identify risks, and prepare status updates for management. Ensure projects align with the organization's strategy and target operating model. Assist in developing business cases and project scopes. Support the design of operating models and organizational structures. Facilitate meetings, workshops, and stakeholder discussions. Required Skills Strong communication and presentation skills. Good analytical and problem-solving abilities. Experience with project management tools such as MS Project, Jira, Confluence, or Smartsheet. Ability to manage stakeholders and external vendors. Strong organizational skills and attention to detail. Preferred Experience Experience in large-scale business transformation or change management. Knowledge of Project Management Consultant (PMC) environments. Familiarity with Enterprise Architecture frameworks (e.g., TOGAF). Required Certifications PMP (Project Management Professional) – Required Preferred Certifications PgMP (Program Management Professional) CCMP (Certified Change Management Professional) Education Bachelor's degree in one of the following: Project Management Industrial Engineering Business Administration (MBA is a plus) Computer Science Information Systems Systems Engineering

Location: Dhahran, Saudi Arabia; Al Khobar, Saudi Arabia; Dammam, Saudi Arabia; Al Jubail, Saudi Arabia; Riyadh, Saudi Arabia We are seeking a highly motivated Change Management & Communications Specialist to support enterprise-wide transformation initiatives by ensuring the successful adoption of new business processes, systems, and organizational changes. The successful candidate will develop and execute change management strategies, engage stakeholders at all organizational levels, and create effective communication plans that promote awareness, understanding, and adoption of change initiatives. The role requires close collaboration with business leaders, project teams, and subject matter experts to minimize resistance, improve employee readiness, and ensure the successful delivery of transformation programs. Key Responsibilities: Develop and implement change management and communication plans for business transformation projects. Conduct stakeholder engagement, change impact, and organizational readiness assessments. Prepare communication materials, presentations, newsletters, and awareness campaigns. Coordinate training activities and support employees during organizational changes. Monitor change adoption, collect feedback, and prepare progress reports for management. Facilitate workshops, meetings, and discussions with stakeholders and project teams. Support digital transformation initiatives and ensure smooth implementation of new processes and ways of working. Requirements Bachelor's degree in Business Administration, Human Resources, Communications, Organizational Psychology, or a related field. Minimum 5 years of experience in Change Management, Organizational Development, or Business Transformation. Experience in stakeholder management, change impact assessment, and organizational readiness activities. Strong written and verbal communication skills in Arabic and English. Good knowledge of change management methodologies such as Prosci ADKAR or Kotter's Change Model. Experience supporting digital transformation or ERP implementation projects is preferred. Professional certifications such as Prosci, CCMP, or Business Communications are an advantage.

Location: Anywhere Workplace: Remote ABOUT FIRSTPRINCIPLES At FirstPrinciples, we're building Theo, the AI platform for R&D teams. By bringing together an organization's data, the world's research, and their choice of AI models and tools, we're creating a unified platform designed for verifiable scientific work. We're a small, ambitious team at an early stage of growth, tackling complex technical challenges and building something with the potential to meaningfully change how R&D teams work. We're looking for people who thrive in fast-paced environments, take ownership, adapt quickly, and aren't afraid to experiment. You'll have the opportunity to make a meaningful impact, work closely with talented people across disciplines, and help shape both our technology and the company as we grow. THE ROLE: We are seeking a Senior Engineering Manager to lead a team of four to six engineers building core capabilities for Theo and our scientific research platform. You will develop exceptional engineers, set technical direction, and turn ambitious research ideas into reliable systems. You will operate in a matrixed organization, bringing together specialists from engineering, AI research, physics, simulation, infrastructure, and product into multidisciplinary squads. A central part of the role is creating a tight feedback loop between research and engineering. You will help researchers and engineers shape solutions together, evolve promising prototypes collaboratively, and preserve scientific insight as experimental systems become robust, scalable products. This is a hands-on leadership role for someone comfortable moving between people development, architecture, execution, and frontier research. WHAT YOU’LL DO - Manage, coach, and develop a team of four to six engineers. - Form and lead multidisciplinary squads around clear scientific and product outcomes. - Translate open-ended research goals into technical strategies, milestones, and well-designed systems. - Partner closely with researchers and physicists from early exploration through implementation and production. - Create effective paths for researchers to contribute prototypes, algorithms, evaluations, and domain-specific code alongside engineers. - Help experimental systems mature without losing the ideas and assumptions that made them scientifically valuable. - Guide architecture, interfaces, technical standards, and major implementation decisions. - Establish clear ownership and decision-making across teams and reporting lines. - Balance research velocity with reliability, maintainability, reproducibility, security, and cost. - Build strong practices for testing, evaluation, observability, documentation, deployment, and operational ownership. - Stay close enough to the work to review designs, diagnose difficult problems, and contribute directly when it has high leverage. - Influence engineering strategy, hiring, organizational design, and technical culture beyond your immediate team. WHO YOU ARE: - Significant software engineering experience building complex systems. - Experience managing and developing high-performing engineers, with a demonstrated ability to raise the velocity and accountability of engineering teams in a sustainable fashion. - A bias for action and iterative delivery, while maintaining high technical standards. - Strong technical judgement across architecture, implementation, and production operations. - Strong execution judgement of knowing when to explore, when to decide, when to simplify, and when to push a team toward completion. - Experience leading cross-functional or matrixed teams without relying on direct authority. - A record of turning ambiguous ideas or prototypes into dependable capabilities. - The ability to build trust and shared language across engineering and research disciplines. - Scientific curiosity and the technical humility to learn from deep domain experts. - Strong communication, facilitation, and conflict-resolution skills. - A pragmatic, low-ego leadership style grounded in evidence and clear reasoning. - Comfort operating where the problem, solution, and path to delivery may all be uncertain. PARTICULARLY RELEVANT EXPERIENCE - AI, machine learning, agentic systems, simulation, scientific computing, or research infrastructure. - Model engineering, applications, cloud infrastructure, distributed systems, or developer platforms. - Moving research prototypes into scalable, maintainable products. - Designing systems where evaluation, provenance, reproducibility, or scientific validity matter. - Working with physicists, mathematicians, or other research-intensive teams. - Leading remote and globally distributed teams. WHY FIRSTPRINCIPLES You will help define how engineers, AI researchers, and physicists work together to build a new kind of scientific instrument—one capable of contributing to humanity’s understanding of the universe. Please submit a resume and cover letter describing your leadership experience, technical background, and interest in our mission. Include “Senior Engineering Manager” in your cover letter.

Location: Redwood City, CA, United States WHAT IS BOX? Box is the world’s leader in Intelligent Content Management. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia. WHY BOX NEEDS YOU Box provides developers a complete set of pre-built UI components and APIs for rendering, searching, and managing files and AI agents, allowing developers to build secure, enterprise-ready, and feature-rich applications. These capabilities enable developers to extend the Box platform to address new use cases, streamline operations and connect to existing applications and systems. We’re hiring a world-class B2B Senior Product Marketing Manager with developer tools and platform experience to lead all GTM efforts. You’ll own the full spectrum of product marketing, from industry positioning and messaging to content development and integrated go-to-market planning, to partnering with the Box developer relations team to engage deeply and credibly with the community. This role reports to the VP of Product Marketing and partners closely with developer relations, product, sales, marketing, business development, and customer success. WHAT YOU’LL DO Build and own the narrative, positioning, and messaging tied to all capabilities of the Box Platform targeting developers Develop and execute integrated GTM strategies for the Box Platform, partnering with campaign, field, and partner marketing to drive pipeline creation and acceleration. Create high-impact content for 1st and 3rd party external channels (web, blogs, thought leadership, e-books, webinars, events) Deliver ongoing enablement to sales and customer success on developer use cases and personas, competitive dynamics, and objection handling. Partner with product and technical PMMs to align roadmap and messaging to developer use cases needs. Act as a thought leader and spokesperson: join customer meetings, analyst briefings, conferences, and speaking opportunities to elevate Box’s presence in the developer community. Collaborate with strategic accounts and partners to develop case studies, reference stories, and co-marketing that showcase measurable business outcomes. Use AI-first workflows to analyze market signals, refine ICPs and personas, test messaging, and accelerate content creation and competitive research. WHO YOU ARE 4+ year experience in working with developer, development tools and platforms, with some hands-on development experience as well as experience with developer outreach as a marketer, evangelist or outbound product manager. Strong interest and understanding of developer trends, particularly the state of AI tools and infrastructure. Participation in developer communities, both online and in-person. A dynamic storyteller with a point of view on the intersection of AI and development. Familiarity with enterprise buying cycles, multi-stakeholder sales, and the needs of life sciences IT and line-of-business buyers; able to translate technical capabilities into business outcomes. Demonstrated ability to craft and deliver executive-ready narratives and presentations; strong public speaking skills and comfort representing Box externally. Proven cross-functional leader and player-coach who influences without authority and drives initiatives across product, sales, CS, and marketing. AI-first mindset with a bias for action; comfortable operating in fast-moving environments and using AI tools to 10x research, insights, and content velocity.. Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process. At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply! EQUAL OPPORTUNITY We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form . Reasonable accommodations may include scheduling adjustments, document dictation and beyond. Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.  The Fair Chance Ordinance is provided here . For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here . Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, check out our healthcare benefits and additional Box Benefits + Perks . NOTICE OF USE OF AI At Box, we believe in the power of AI to improve the recruiting process while keeping people at the heart of every decision. For more information on the use of AI in our hiring process, please visit our webpage here . #LI-HYBRID Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information , check out our benefits and perks . In accordance with OFCCP compliance, here is the Pay Transparency Provision . Redwood City Pay Range $165,000 — $206,500 USD

Задачи: — Разработка, проверка, согласование и управление корпоративными и коммерческими договорами по всем подразделениям группы, включая клиентские соглашения, контракты с поставщиками, условия трудоустройства и внутренние политики. — Обеспечение строгого соблюдения операционных и регуляторных требований законодательства Сингапура, международного и офшорного права, особенно в сферах количественной торговли, финтеха и платежных систем. — Консультирование высшего руководства и Совета директоров по вопросам корпоративного управления, трансграничного соответствия и стратегий снижения рисков. — Взаимодействие с внешними юридическими консультантами, регуляторными органами и международными партнерами по вопросам комплаенса. — Создание и стандартизация внутренних юридических рамок, руководств по корпоративной документации и процессов постоянного мониторинга соответствия по всей группе. Требования: — Высшее юридическое образование (бакалавр права или эквивалентная квалификация). — Опыт работы от 3 до 5 лет в юридической, комплаенс или регуляторной сфере, предпочтительно в областях количественной торговли, брокерских услуг, платежных систем или финтеха. — Глубокие знания законодательства Сингапура и международного права, практический опыт работы с офшорными корпоративными структурами и трансграничным комплаенсом. — Опыт самостоятельного составления, структурирования и управления широким спектром коммерческих и корпоративных договоров. — Сильные аналитические, коммуникативные и консультативные навыки, способность эффективно работать с международными командами и подразделениями. — Готовность к гибкому формату работы и высокая адаптивность. Плюсы: — Желание или готовность к переезду на Бали, Индонезия. — Опыт работы с регулированием цифровых активов, собственными торговыми структурами или комплаенсом офшорных фондов. Условия: — Прямая отчетность Совету директоров и офису генеральных директоров. — Конкурентная стабильная зарплата от 3000 до 5000 USD в месяц, в зависимости от квалификации и опыта. — Современная корпоративная культура с гибким графиком и международной командой. — Удаленный формат работы с возможностью участия в глобальных финансовых рынках и международных юридических сетях. — Оплачиваемый ежегодный отпуск и официальные праздничные дни.

Задачи: — Управление полным жизненным циклом разработки функциональных возможностей: от брифинга и декомпозиции до релиза и анализа результатов. — Аудит существующих процессов и их оптимизация. — Разработка процессов с учетом специфики команды и продукта. — Организация рабочего пространства в системах Jira или ClickUp. — Настройка проектов, досок, статусов, рабочих потоков (workflow), шаблонов и дашбордов. — Подготовка документации, пользовательских сценариев, контрольных списков и блок-схем. — Самостоятельное формирование и заполнение задач для кросс-функциональных команд. — Декомпозиция функциональных возможностей на задачи для команд Frontend, Backend, QA, DevOps и дизайна. — Определение зависимостей между задачами, командами и этапами разработки. — Оценка трудозатрат в часах совместно с командами. — Планирование сроков и контроль загрузки команды. — Управление бэклогом и приоритизация задач в сотрудничестве с продуктовыми менеджерами и лидерами команд. — Контроль статусов, сроков, рисков и блокирующих факторов. — Проведение планирований, грумингов, ретроспектив и других командных встреч. — Организация и сопровождение плановых релизов, релизов нового функционала и экстренных исправлений (hotfix). — Подготовка релизных контрольных списков и контроль готовности всех участников. — Настройка автоматизаций внутри Jira или ClickUp. — Настройка интеграций между системами отслеживания задач, Slack, GitHub или GitLab. — Внедрение нейросетей для создания, заполнения и актуализации задач. — Автоматизация проектных процессов с использованием нейросетей. — Поддержание актуальности документации и процессов. — Подготовка регулярных отчетов о статусе для команды и стейкхолдеров. — Трансформация бизнес-требований в понятные задачи, пользовательские истории (user stories) и критерии приемки (acceptance criteria). Требования: — Опыт работы в должности Project Manager или Delivery Manager не менее 4 лет. — Опыт управления кросс-функциональными командами. — Опыт ведения проектов с участием команд Frontend, Backend, QA, DevOps и дизайна. — Уверенное владение системами Jira и Confluence или ClickUp. — Опыт настройки и реорганизации процессов в системах отслеживания задач. — Опыт создания рабочих потоков, шаблонов, дашбордов и автоматизаций. — Опыт настройки интеграций между системами отслеживания задач, Slack, GitHub или GitLab. — Практический опыт автоматизации рабочих процессов с помощью нейросетей. — Навыки использования нейросетей для создания и заполнения задач, генерации критериев приемки, декомпозиции функциональных возможностей и актуализации документации. — Способность самостоятельно выявлять и внедрять сценарии применения искусственного интеллекта для сокращения объема рутинных операций. — Умение самостоятельно формировать полные и понятные технические задания. — Навыки декомпозиции крупных функциональных возможностей и управления зависимостями. — Опыт оценки трудозатрат и планирования загрузки команды. — Опыт организации и сопровождения релизов. — Понимание жизненного цикла разработки цифровых продуктов. — Понимание принципов CI/CD, процесса code review и работы с техническим долгом. — Знание методологий Scrum, Kanban или Scrumban и умение адаптировать процессы под специфику команды. — Базовые навыки работы с Figma. — Базовое понимание SQL и инструментов мониторинга, включая Grafana или Kibana. — Понимание особенностей Telegram Mini Apps, WebView и TMA SDK. — Умение выявлять риски и блокирующие факторы до начала этапа разработки. — Навыки фасилитации встреч и фиксации договоренностей. — Понимание взаимосвязи между трудозатратами, ресурсами и бюджетом проекта. — Системное мышление, самостоятельность и внимательность к деталям.

Задачи: — Управление полным жизненным циклом разработки функциональных возможностей: от брифинга и декомпозиции до релиза и анализа результатов. — Аудит существующих процессов и их оптимизация. — Разработка процессов с учетом специфики команды и продукта. — Организация рабочего пространства в системах Jira или ClickUp. — Настройка проектов, досок, статусов, рабочих потоков (workflow), шаблонов и дашбордов. — Подготовка документации, пользовательских сценариев, контрольных списков и блок-схем. — Самостоятельное формирование и заполнение задач для кросс-функциональных команд. — Декомпозиция функциональных возможностей на задачи для команд Frontend, Backend, QA, DevOps и дизайна. — Определение зависимостей между задачами, командами и этапами разработки. — Оценка трудозатрат в часах совместно с командами. — Планирование сроков и контроль загрузки команды. — Управление бэклогом и приоритизация задач в сотрудничестве с продуктовыми менеджерами и лидерами команд. — Контроль статусов, сроков, рисков и блокирующих факторов. — Проведение планирований, грумингов, ретроспектив и других командных встреч. — Организация и сопровождение плановых релизов, релизов нового функционала и экстренных исправлений (hotfix). — Подготовка релизных контрольных списков и контроль готовности всех участников. — Настройка автоматизаций внутри Jira или ClickUp. — Настройка интеграций между системами отслеживания задач, Slack, GitHub или GitLab. — Внедрение нейросетей для создания, заполнения и актуализации задач. — Автоматизация проектных процессов с использованием нейросетей. — Поддержание актуальности документации и процессов. — Подготовка регулярных отчетов о статусе для команды и стейкхолдеров. — Трансформация бизнес-требований в понятные задачи, пользовательские истории (user stories) и критерии приемки (acceptance criteria). Требования: — Опыт работы в должности Project Manager или Delivery Manager не менее 4 лет. — Опыт управления кросс-функциональными командами. — Опыт ведения проектов с участием команд Frontend, Backend, QA, DevOps и дизайна. — Уверенное владение системами Jira и Confluence или ClickUp. — Опыт настройки и реорганизации процессов в системах отслеживания задач. — Опыт создания рабочих потоков, шаблонов, дашбордов и автоматизаций. — Опыт настройки интеграций между системами отслеживания задач, Slack, GitHub или GitLab. — Практический опыт автоматизации рабочих процессов с помощью нейросетей. — Навыки использования нейросетей для создания и заполнения задач, генерации критериев приемки, декомпозиции функциональных возможностей и актуализации документации. — Способность самостоятельно выявлять и внедрять сценарии применения искусственного интеллекта для сокращения объема рутинных операций. — Умение самостоятельно формировать полные и понятные технические задания. — Навыки декомпозиции крупных функциональных возможностей и управления зависимостями. — Опыт оценки трудозатрат и планирования загрузки команды. — Опыт организации и сопровождения релизов. — Понимание жизненного цикла разработки цифровых продуктов. — Понимание принципов CI/CD, процесса code review и работы с техническим долгом. — Знание методологий Scrum, Kanban или Scrumban и умение адаптировать процессы под специфику команды. — Базовые навыки работы с Figma. — Базовое понимание SQL и инструментов мониторинга, включая Grafana или Kibana. — Понимание особенностей Telegram Mini Apps, WebView и TMA SDK. — Умение выявлять риски и блокирующие факторы до начала этапа разработки. — Навыки фасилитации встреч и фиксации договоренностей. — Понимание взаимосвязи между трудозатратами, ресурсами и бюджетом проекта. — Системное мышление, самостоятельность и внимательность к деталям.

Location: Forsyth County, Georgia Lumos is looking for a full-time Manager – OSP Construction ! If you have experience as a construction leader in telecommunications & FTTH who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we’re harnessing our technology to the best of our ability while broadening our ability to set up and maintain our service, we want to hear from you! As a Manager – you’ll power the flawless execution of Outside Plant (OSP) network builds - directly interfacing with & influencing subcontractor teams. You’ll motivate them to accomplish the important efforts that build Lumos’s fiber network – while collaborating with internal Lumos teams to build relationships with local officials & community representatives. Why Lumos: Lumos is transforming the future of connectivity by building one of the nation's fastest-growing 100% Fiber Optic networks. Through T-Fiber, our joint venture with T-Mobile, we're working toward a shared goal of connecting 12 to 15 million homes by 2030 while expanding access to reliable, high-speed internet in the communities we serve. Here, you'll find more than a job, you'll have the opportunity to make an impact, take ownership of your work, and help shape how we grow. We move quickly, collaborate across teams, and believe the best ideas come from people who are curious, solutions-oriented, and ready to build what's next. What You'll Do: Accomplishes assigned market builds safely, on time & within budget. Manages the scheduling and coordination of the maintenance, repair, and upgrade of OSP facilities and the surrounding communities including rehab work, customer & community concern responses, OSP generator routines, and emergency call-outs. Delegates responsibility effectively & empowers direct reports to accomplish market tasks – designing builds, tracking & reporting progress, and motivating contractor crews. Influences internal & external teams to ensure commitment to progress and staying on-target. Interfaces directly with local governments & communities – responding timely & graciously. Keeps internal & external stakeholders informed on build progress at all times. Provides technical leadership and expertise to direct reports and subcontractor partner teams; establishes, standardizes and improves processes. Coordinates with various utilities partners and associated pole, aerial, etc. teams in alignment with internal Lumos engineering teams to carefully plan & execute all necessary objectives. Manages CAPEX, OPEX, and inventory tracking – tracking progress & approving expenses. Accountable for building & maintaining a high-performing team: selects top-tier candidates, evaluates performance, and identifies training & coaching opportunities. Performs other duties as assigned, including departmental and cross-functional projects. What You'll Bring: Excellent verbal & written communication skills. Strong experience influencing & directing the work of others. Exceptional interpersonal skills: capable of respectfully engaging with direct reports, multiple internal teams, external contractors, and a wide variety of community stakeholders. Solid experience with computer and peripherals, and software including Smart Sheets or similar as well as MS Office: particularly Excel, Outlook, and Word; Visio and PPT helpful. What Makes You a Great Fit: 10+ years’ experience in OSP construction, engineering, or operations fiber builds. 2-5 years’ experience leading techs and contractors in a fiber build environment. High school diploma or equivalent required; Bachelor’s degree preferred. Proven project management skills; able to effectively manage and accomplish multiple concurrent milestones to closure within assigned market. Proactive, independent, and ability to take initiative to keep on-task and on-target. Active, fully unencumbered driver’s license. Fiber or Telecom industry experience is essential. Physical Requirements Frequently operates computer, keyboard, and related peripherals. Frequent travel to construction sites – standing, walking & safely navigating in all weather. Near-constant use of sight, speech, hearing, comprehension and reasoning. Benefits & Perks: Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow. We have: Comprehensive health, dental, and vision coverage. Competitive compensation packages, including bonus options for eligible positions. Paid Time Off & Paid Holidays. Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs). 100% employer-paid life and disability insurance. Employee Assistance Program (EAP) with access to professional support for life’s challenges. 401K plan w/ up to 5% employer contribution and a self-directed brokerage option. Wellness program offering education and cash incentives for gym attendance and nutrition programs. Employee referral bonuses. Discounts on Lumos Fiber Internet for employees who live in our service areas. Discounts on T-Mobile wireless service and select features for lines. Applicant Eligibility Notice: Applicants must be at least eighteen (18) years of age at the time of application. At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

Задачи: — Запуск, управление и оптимизация кампаний по привлечению пользователей в Google и других каналах. — Подготовка настроек кампаний и поддержание рекламных операций. — Мониторинг и улучшение эффективности кампаний и маркетинга. — Сбор, анализ и интерпретация данных по привлечению для выявления возможностей роста. — Тестирование и масштабирование новых источников трафика, каналов и подходов. — Автоматизация операционных и отчетных процессов для повышения эффективности команды. — Тесное сотрудничество с аналитиками, креативной и продуктовой командами для улучшения показателей привлечения. — Взаимодействие с рекламными партнерами и менеджерами аккаунтов для разработки и масштабирования кампаний. — Участие в инициативах по улучшению метрик привлечения, монетизации и удержания. Требования: — Опыт в User Acquisition или Performance Marketing с мобильными приложениями или играми. — Опыт управления мобильными рекламными кампаниями и оптимизации показателей эффективности. — Понимание логики атрибуции и опыт работы с MMP платформами, такими как AppsFlyer или Adjust. — Сильные аналитические навыки, комфортная работа с числами и статистикой. — Базовые знания SQL и опыт работы с данными. — Базовые навыки Python или желание учиться и использовать скрипты для автоматизации. — Активное использование AI-инструментов в работе и интерес к созданию AI-автоматизаций. — Уровень английского B2 или выше. Будет плюсом: — Опыт масштабирования кампаний с большими рекламными бюджетами. — Опыт работы с живыми мобильными играми или игровыми продуктами. — Опыт проведения креативных экспериментов и сотрудничества с креативными командами. — Опыт создания дашбордов, автоматизации отчетов или разработки внутренних инструментов. Условия: — Медицинская программа (включая стоматологию) или компенсация медицинских расходов, доступная в любом месте работы. — Медицинская программа для членов семьи при работе в офисах в Кипре, Армении и Казахстане. — Оплачиваемый отпуск и больничные. — Возможность работать в офисах или удаленно. — Спортивные активности (йога, футбол, волейбол) в официальных локациях. — Пакет поддержки при релокации в официальные офисы. — Курсы английского языка онлайн, уроки греческого и армянского для сотрудников в Кипре и Армении. — Участие в гейм-джемах, хакатонах, конференциях и митапах. — Корпоративные мероприятия: стратегические сессии, воркшопы, вечеринки, конкурсы. — Поддержка социальных инициатив и участие в благотворительных проектах. Компания: Nexters — международная компания по разработке игр, входящая в холдинг GDEV, с офисами на Кипре, в Армении и Казахстане, а также с возможностью удаленной работы.

Задачи: — Отбирать и одобрять блогеров, писать сценарии, работать с Google Sheets, Trello — Ежедневно коммуницировать с блогерами и клиентами на английском языке — Готовить отчетность, мерить результативность кампаний — Мониторить магазин клиента (запуск промо-акций, работа с карточкой товара, оптимизация магазина) Требования: — Английский С1 уровень и выше (обязателен) — Ответственность, внимательность и обучаемость — Исполнительность, аналитический склад ума — Желание развиваться в сфере E-com — Будет преимуществом: опыт работы в маркетинге, проведение звонков с клиентами, переговоры — Наличие ноутбука Условия: — Зарплата в долларах — Бонусы до $200 — Работа только с американскими компаниями и блогерами — График работы: 5/2, 8-ми часовой рабочий день — Рабочий день с 14:00 до 22:00 — Удаленный формат работы (гибрид при желании, если в Алматы) — Возможности быстрого карьерного роста внутри прогрессивной компании — 7 дней стажировка

Location: Montpellier, France Are you a health professional thinking about a career change? Are you passionate about how technology can help progress your profession? If you have an allied health background or previous experience as a Physical Therapist, a role as a Business Development Manager at VALD could be the change you need! About VALD VALD is the world leader in technology for the allied health industry, providing innovative human-measurement technology to over 8,000 clients in over 150 countries. If you have a favorite team in the NBA, EPL, or NFL, there's a good chance they use VALD Technologies. Since its humble beginnings in 2015 in Brisbane, Australia, VALD has grown to a team of over 300 team members in over 30 countries, with five offices across four continents. Driven by a multidisciplinary team of researchers, clinicians, sports scientists, designers, developers and engineers, VALD's suite of systems offer unparalleled insight into human movement, performance, injury risk and rehabilitation. About the VALD Business Development Team The Business Development team are on the front line for VALD. As part of a truly global team, you will attend conferences and perform product demonstrations (both in-person and teleconferences) in clinical, performance, and tactical settings. You'll set up and oversee product trials, nurture new leads and look for new opportunities for VALD. With an education-based approach to sales, as a Business Development Manager, you must have an intimate knowledge of VALD's systems. You'll leverage your industry expertise and product knowledge to demonstrate how our clients can get the most out of our systems to provide value to their business. Is this you? Prior experience working in a clinical or allied health setting, such as a physiotherapist/physical therapist or similar role. Excellent communication and interpersonal skills via various mediums, including team calls, in-person interaction and sales pipeline reporting. Be comfortable with targeting new clients. Willing and able to travel for client meetings and represent VALD at industry conferences and events. Confidence to persuasively demonstrate VALD systems and communicate product and industry knowledge to clients. A self-starter who holds themselves accountable for reaching sales targets. A desire to work with and nurture existing distributor relationships. Prior experience using CRMs and the Microsoft Office 365 suite of products. You reside in France. You speak French and English (please submit your application in English) It’s not expected that any single candidate would check every box here. If you meet just some of the requirements, but not all, we encourage you to submit your application! We strongly encourage you to apply if you’re at all interested. Show us how your experience could improve our team and widen our perspective. Our selection process includes assessing the requirements of the role vs the individual, and how well we think they will work in the VALD team. Why VALD? An opportunity to travel the world utilizing your health and performance experience is just the beginning when you join VALD.  Recently named in LinkedIn's Top 25 Startups for 2022 in Australia, VALD's best asset is not our technology but our people and culture. We have a range of benefits we offer to our team, such as: Industry-leading compensation with healthy performance-based incentives. The opportunity to work in a company that is redefining allied healthcare. Learn from a range of high-performing individuals and teams across various disciplines. Be part of a down-to-earth, inclusive and vibrant team. Regular travel opportunities to get the entire VALD team together for your ongoing development. The latest equipment and remote setup to perform at your best. VALD Diversity & Inclusion Commitment VALD’s best asset is not our technology but our people and culture. A culture of inclusion and diversity is critical to our business. We know diverse teams perform better. It's not a separate initiative – we aim to embed inclusion and diversity in everything we do. We are committed to fostering an inclusive work environment and embracing diversity, including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity, socioeconomic background and sexual orientation. We welcome applications from people from all backgrounds. Conditions of Employment Successful applicants will be subject to background checks (including identity and criminal record checks). It will be a condition of employment that the background checks return acceptable results.

Location: Marseille, France Are you a health professional thinking about a career change? Are you passionate about how technology can help progress your profession? If you have an allied health background or previous experience as a Physical Therapist, a role as a Business Development Manager at VALD could be the change you need! About VALD VALD is the world leader in technology for the allied health industry, providing innovative human-measurement technology to over 8,000 clients in over 150 countries. If you have a favorite team in the NBA, EPL, or NFL, there's a good chance they use VALD Technologies. Since its humble beginnings in 2015 in Brisbane, Australia, VALD has grown to a team of over 300 team members in over 30 countries, with five offices across four continents. Driven by a multidisciplinary team of researchers, clinicians, sports scientists, designers, developers and engineers, VALD's suite of systems offer unparalleled insight into human movement, performance, injury risk and rehabilitation. About the VALD Business Development Team The Business Development team are on the front line for VALD. As part of a truly global team, you will attend conferences and perform product demonstrations (both in-person and teleconferences) in clinical, performance, and tactical settings. You'll set up and oversee product trials, nurture new leads and look for new opportunities for VALD. With an education-based approach to sales, as a Business Development Manager, you must have an intimate knowledge of VALD's systems. You'll leverage your industry expertise and product knowledge to demonstrate how our clients can get the most out of our systems to provide value to their business. Is this you? Prior experience working in a clinical or allied health setting, such as a physiotherapist/physical therapist or similar role. Excellent communication and interpersonal skills via various mediums, including team calls, in-person interaction and sales pipeline reporting. Be comfortable with targeting new clients. Willing and able to travel for client meetings and represent VALD at industry conferences and events. Confidence to persuasively demonstrate VALD systems and communicate product and industry knowledge to clients. A self-starter who holds themselves accountable for reaching sales targets. A desire to work with and nurture existing distributor relationships. Prior experience using CRMs and the Microsoft Office 365 suite of products. You reside in France. You speak French and English (please submit your application in English) It’s not expected that any single candidate would check every box here. If you meet just some of the requirements, but not all, we encourage you to submit your application! We strongly encourage you to apply if you’re at all interested. Show us how your experience could improve our team and widen our perspective. Our selection process includes assessing the requirements of the role vs the individual, and how well we think they will work in the VALD team. Why VALD? An opportunity to travel the world utilizing your health and performance experience is just the beginning when you join VALD.  Recently named in LinkedIn's Top 25 Startups for 2022 in Australia, VALD's best asset is not our technology but our people and culture. We have a range of benefits we offer to our team, such as: Industry-leading compensation with healthy performance-based incentives. The opportunity to work in a company that is redefining allied healthcare. Learn from a range of high-performing individuals and teams across various disciplines. Be part of a down-to-earth, inclusive and vibrant team. Regular travel opportunities to get the entire VALD team together for your ongoing development. The latest equipment and remote setup to perform at your best. VALD Diversity & Inclusion Commitment VALD’s best asset is not our technology but our people and culture. A culture of inclusion and diversity is critical to our business. We know diverse teams perform better. It's not a separate initiative – we aim to embed inclusion and diversity in everything we do. We are committed to fostering an inclusive work environment and embracing diversity, including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity, socioeconomic background and sexual orientation. We welcome applications from people from all backgrounds. Conditions of Employment Successful applicants will be subject to background checks (including identity and criminal record checks). It will be a condition of employment that the background checks return acceptable results.

Location: Lagos, Nigeria Who We Are We're a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experience. The Role The Senior Anti-Fraud & Credit Policy Manager leads the Bank's Credit Policy and Fraud Prevention function, ensuring robust controls across customer onboarding, loan origination, and portfolio management. The role is responsible for developing and optimizing fraud prevention strategies, KYC controls, credit policy rules, and fraud detection models while safeguarding the business against financial crime and operational losses. The successful candidate will oversee anti-fraud systems, external risk data providers, blacklist management, and continuous monitoring of fraud attacks. Working closely with Risk, Credit, Product, Operations, Technology, Compliance, and Data Science teams, this role will drive automation, enhance decisioning frameworks, and strengthen fraud prevention capabilities across the lending lifecycle. This role is ideal for someone with extensive experience in fraud risk management, credit policy, digital lending, and data-driven decisioning within banking or fintech. What You Will Do Lead the design, implementation, and continuous improvement of credit policies and anti-fraud strategies across all lending products. Develop, monitor, and optimize KYC, customer verification, and fraud prevention controls throughout the customer lifecycle. Design, implement, and fine-tune fraud detection rules, cross-match models, and decision engines to improve fraud detection while minimizing false positives. Manage fraud prevention platforms and decisioning systems to enhance approval quality and customer experience. Oversee relationships with external risk data providers, including credit bureaus, identity verification providers, device intelligence, and fraud intelligence vendors. Evaluate the effectiveness of third-party fraud and identity solutions and recommend enhancements where necessary. Own and maintain customer, device, identity, and merchant blacklists, ensuring timely updates and governance. Monitor fraud trends, emerging threats, attack patterns, and suspicious activities across digital channels. Lead daily fraud monitoring, investigate fraud incidents, and coordinate rapid response actions to mitigate losses. Develop fraud dashboards, KPIs, and management reports to support executive decision-making. Conduct root cause analysis of fraud events and implement preventive controls. Collaborate with Product, Engineering, Data Science, and Operations teams to implement new fraud controls and policy enhancements. Review lending policies and recommend updates based on portfolio performance, fraud trends, regulatory changes, and business strategy. Support internal and external audits, regulatory examinations, and compliance activities relating to fraud prevention and credit policy. Ensure all fraud prevention activities comply with regulatory requirements and internal governance standards. Lead continuous improvement initiatives through automation, analytics, and advanced fraud detection techniques. Requirements What You Bring Educational Qualification Bachelor's degree in Computer Science, Information Technology, Mathematics, Statistics, Economics, Finance, Accounting, Engineering, or a related discipline. Master's degree is an added advantage. Professional Certifications Certified Fraud Examiner (CFE) – preferred. Certified Anti-Money Laundering Specialist (CAMS) – an advantage. Certified Risk Management Professional (CRMP), FRM, or equivalent certifications are desirable. Professional certifications in Data Analytics, SQL, Python, SAS, or Power BI are an added advantage. Experience Minimum of 6–8 years of experience in Fraud Risk Management, Credit Policy, Financial Crime, Credit Risk, or Digital Lending. At least 3 years in a leadership or senior specialist role. Experience within banking, fintech, consumer lending, or financial services. Hands-on experience managing fraud prevention systems, KYC platforms, and rule-based decision engines. Experience working with external fraud intelligence, identity verification, and credit bureau providers. Professional Competencies Strong knowledge of digital fraud prevention, financial crime, and credit policy management. Deep understanding of KYC, Customer Due Diligence (CDD), identity verification, and fraud risk controls. Experience designing and optimizing fraud rules, scorecards, cross-match models, and decision engines. Strong understanding of fraud attack vectors, synthetic identity fraud, account takeover, device fraud, application fraud, and first-party fraud. Experience managing external risk data providers and integrating third-party fraud solutions. Strong knowledge of blacklist management, fraud monitoring, and fraud investigation processes. Proficiency in SQL, Excel, Power BI, Python, SAS, or similar analytical tools. Strong analytical and problem-solving skills with the ability to identify emerging fraud patterns. Excellent stakeholder management, communication, and leadership skills. Strong understanding of regulatory requirements relating to fraud prevention, AML, KYC, and consumer lending. Ability to balance fraud prevention with customer experience and business growth. This Role Is Ideal For You If: You enjoy building robust fraud prevention and credit policy frameworks. You are passionate about protecting customers and the business from financial crime. You enjoy analyzing fraud patterns and improving decision engines through data. You thrive in fast-paced, technology-driven lending environments. You enjoy collaborating across Risk, Compliance, Product, Engineering, and Operations teams. You are motivated by solving complex fraud challenges using analytics and technology. You May Not Enjoy This Role If: You prefer operational processing over strategic risk management. You are uncomfortable making high-impact risk decisions. You dislike working with fraud analytics, rule optimization, and large datasets. You prefer environments with limited change and innovation. You are not interested in regulatory compliance, fraud prevention, or credit governance. Benefits What's In It For You Opportunity to lead fraud prevention and credit policy for a fast-growing fintech organization. Ownership of fraud strategy, KYC controls, and credit decisioning frameworks that directly influence portfolio quality and customer trust. Exposure to advanced fraud technologies, digital identity solutions, and analytics-driven decisioning. Opportunity to collaborate with Risk, Product, Engineering, Data Science, Compliance, and Executive Leadership teams. Continuous learning, professional certification support, and career development opportunities. Competitive compensation and the opportunity to solve complex, high-impact fraud and credit risk challenges.

Location: Lagos, Nigeria Who We Are: We're a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experience. The Role: The Portfolio Manager is responsible for developing, implementing, and managing credit portfolio strategies that support the Bank's expansion into new markets and regions. The role ensures sustainable portfolio growth by balancing risk, profitability, and customer acquisition while adapting credit strategies to local market dynamics and regulatory environments. This role will lead portfolio performance monitoring, market analysis, credit strategy optimization, and expansion initiatives across multiple geographies. Working closely with Credit Risk, Product, Finance, Data, Collections, and Business teams, the Portfolio Manager will drive data-driven decisions that maximize portfolio quality and business performance. This role is ideal for someone with strong expertise in portfolio management, retail lending, credit analytics, and expansion strategy within banking or fintech. What You Will Do: Develop and execute portfolio strategies to support expansion into new markets and regions. Design localized credit strategies based on customer behaviour, market conditions, regulatory requirements, and portfolio performance. Monitor portfolio quality, profitability, and growth across multiple regions using key credit risk metrics. Analyse portfolio trends, customer segments, and product performance to identify growth opportunities and emerging risks. Perform portfolio forecasting, scenario analysis, stress testing, and profitability assessments. Recommend enhancements to underwriting policies, pricing strategies, and portfolio limits to optimise business performance. Partner with Product and Business teams to support the launch of new lending products and market expansion initiatives. Monitor key portfolio indicators including delinquency, default rates, recoveries, vintage performance, roll rates, and loss trends. Conduct deep-dive analysis on regional portfolio performance and provide actionable recommendations to senior management. Collaborate with Finance on Expected Credit Loss (ECL), impairment analysis, and portfolio provisioning. Develop automated dashboards and portfolio reporting to support executive decision-making. Drive continuous improvement initiatives across portfolio analytics, reporting automation, and risk management processes. Ensure compliance with internal credit policies, regulatory requirements, and governance standards. Work closely with Risk, Data Science, Technology, Collections, and Operations teams to improve portfolio performance and customer outcomes. Requirements What You Bring Educational Qualification: Bachelor's degree or Higher National Diploma in Finance, Economics, Statistics, Mathematics, Business Administration, Engineering, Computer Science, or a related quantitative discipline. A Master's degree is an added advantage. Professional Certifications: Financial Risk Manager (FRM) or Chartered Financial Analyst (CFA) certification is preferred. Professional certifications in Credit Risk Management or Portfolio Management are an added advantage. Microsoft Power BI, SQL, Python, SAS, or equivalent data analytics certifications are desirable. Experience: Minimum of 5–7 years of experience in Portfolio Management, Credit Risk, Credit Analytics, or Retail Lending. Hands-on experience managing consumer lending portfolios within banking, fintech, or other financial institutions. Experience supporting regional expansion, multi-market portfolios, or new market launches is an added advantage. Professional Competencies: Strong understanding of retail lending, portfolio management, and credit risk principles. Experience analysing portfolio performance using key risk and financial metrics. Knowledge of IFRS 9, Expected Credit Loss (ECL), impairment analysis, and portfolio profitability. Strong analytical skills with experience using SQL, Excel, Power BI, Python, SAS, or similar analytical tools. Experience with portfolio segmentation, vintage analysis, roll rates, delinquency monitoring, and stress testing. Strong understanding of lending products, customer behaviour, and market dynamics. Excellent communication, stakeholder management, and presentation skills. Strong commercial acumen with the ability to balance business growth and portfolio quality. Ability to work effectively in a fast-paced, data-driven environment while managing multiple priorities. This Role Is Ideal For You If: You enjoy building and optimising lending portfolios across new markets. You are passionate about using data to drive strategic business decisions. You thrive in high-growth, fast-paced financial services environments. You enjoy collaborating with cross-functional teams to deliver business outcomes. You are motivated by solving complex portfolio and credit risk challenges. You May Not Enjoy This Role If: You prefer operational or administrative work over strategic portfolio management. You are uncomfortable working with large datasets and financial analysis. You dislike balancing commercial growth with risk management. You prefer highly repetitive work with limited opportunities for innovation and strategic thinking. Benefits What's In It For You: Opportunity to lead portfolio strategy for regional expansion within a fast-growing fintech organisation. Exposure to large-scale lending portfolios, market expansion, and strategic growth initiatives. Opportunity to collaborate with Credit Risk, Product, Finance, Data, Engineering, and Executive Leadership teams. Continuous learning, professional certifications, and career development opportunities. Competitive compensation and the opportunity to influence business growth while managing portfolio performance across multiple markets.

Location: Tabuk, Saudi Arabia; Jeddah, Saudi Arabia; Riyadh, Saudi Arabia; Yanbu, Saudi Arabia The Operations Engineer will be responsible for monitoring and controlling the operation of all facility systems and coordinating maintenance-related activities at the Primary Nursery Facility in NEOM. The role will also oversee the delivery of support services, including Janitorial, Horticulture, Pest Control, Waste Management, and Office Services. The Operations Engineer will ensure the safe, efficient, and reliable operation of electro-mechanical systems, monitor service provider performance, ensure compliance with operational KPIs, resolve customer complaints, and continuously identify opportunities to improve facility performance, energy efficiency, and end-user satisfaction. Key Responsibilities Supervise and coordinate the daily operation of all MEP and electro-mechanical systems at the Primary Nursery Facility. Monitor and control equipment including MCCs, pumps, VFDs, fans, instrumentation, emergency generators, AHUs, chillers, and related systems. Plan operational activities, establish priorities, and coordinate maintenance and project-related works. Conduct regular inspections and monitor system performance to ensure facility readiness, reliability, and compliance with operational requirements. Analyze system performance, operating parameters, alarms, and set points, and implement corrective actions and improvement initiatives. Respond promptly to emergencies, major faults, equipment failures, and operational interruptions. Support Root Cause Analysis (RCA), incident investigations, commissioning activities, and the implementation of corrective actions. Manage and monitor contractors and service providers delivering Janitorial, Horticulture, Pest Control, Waste Management, and Office Services. Ensure customer satisfaction by resolving complaints, high-priority tickets, and recurring operational issues while monitoring service delivery against KPIs. Requirements Bachelor’s degree in Electrical, Mechanical, Electro-Mechanical Engineering, or a related field. 4–6 years of experience in Facility Management, Facility Operations, or a similar role. Proven experience in the operation and monitoring of MEP and electro-mechanical systems. Good knowledge of facility systems and equipment, including MCCs, pumps, VFDs, generators, AHUs, chillers, fans, and instrumentation. Ability to read and interpret technical drawings and understand MEP commissioning procedures. Experience in contractor management, service provider coordination, and KPI monitoring. Strong knowledge of troubleshooting, problem-solving, Root Cause Analysis (RCA), and corrective action processes. Good communication, leadership, coordination, analytical, and customer service skills. Good command of written and spoken English, with the ability to work effectively under pressure and respond to operational emergencies.

Location: İstanbul, Türkiye Workplace: remote 💻 About Kodland Kodland is an international online education platform helping children and teenagers develop coding, mathematics, digital design, and future-ready technology skills. Through live online classes and project-based learning, students gain practical digital skills while building confidence, creativity, and problem-solving abilities. We are now looking for an experienced Customer Service Specialist to join our GCC team and support enrolled families throughout their journey with Kodland. The internal title for this role is Customer Service Manager (CSM) . However, this is an individual-contributor position. You will manage customer relationships, requests, and cases—not a team of employees. 🎯 What Will You Do? As a Customer Service Specialist, you will support parents and students from the moment they join Kodland and help ensure that their learning experience remains smooth, clear, and positive. Your responsibilities will include: Communicating with parents through phone, chat, and email Welcoming newly enrolled families and helping them understand the next steps Supporting customers with class access, schedules, logins, transfers, freezes, and general course-related questions Following up with families when students miss lessons or stop attending regularly Understanding the reason behind customer dissatisfaction and working toward a suitable solution Handling complaints calmly and professionally Managing refund requests and discussing possible alternatives with families Negotiating installment and payment-related solutions within company policies Responding to objections in a clear, empathetic, and solution-oriented way Recording all customer interactions and case updates accurately in CRM and helpdesk systems Coordinating with teaching, technical, finance, and operational teams when additional support is required Taking ownership of each case until the customer receives a clear resolution The main goal of this role is not only to answer questions, but also to protect the customer experience, rebuild trust when problems occur, and help families continue their learning journey with Kodland. 🕒 Working Model This is a fully remote, full-time position. 40 working hours per week Five working days and two days off One weekend day is included in the working schedule Work is organized through scheduled shifts Regular attendance and reliability are essential Because customers depend on timely support, employees are expected to follow their assigned schedules consistently and remain available during their working hours. 💰 Compensation The compensation package consists of: $185 fixed monthly salary Up to $50 monthly KPI bonus The KPI bonus is based on measurable performance areas such as: Customer satisfaction Response and resolution time Quality of communication Accuracy of CRM and ticket updates Successful handling of complaints and customer concerns Compliance with internal processes 🧭 Training and Onboarding Successful candidates will complete a structured onboarding and role-training process before managing customer cases independently. The onboarding process generally includes: Introduction to Kodland and the customer journey Customer communication standards CRM and helpdesk system training Complaint and objection-handling practice Refund and installment scenarios Internal policies and operational processes Practical cases and role-play sessions Ongoing feedback and support will be provided by the Team Leader and the Customer Service team. 🚀 What Does Kodland Offer? 100% remote work Experience in an international EdTech company Structured onboarding and role training Ongoing support and regular feedback Experience with international customers and teams Development in customer service, retention, negotiation, and operations Internal career-growth opportunities for strong performers Employee discounts on Kodland educational programmes ✅ Mandatory Requirements Fluent Arabic and English communication skills At least 1–2 years of professional customer service experience Previous experience handling customers through calls, chat, or email Practical experience with customer support or ticketing platforms such as: Omnidesk Zendesk Freshdesk Intercom Or similar helpdesk systems Practical experience with CRM systems such as: amoCRM Bitrix24 Salesforce HubSpot Or another comparable CRM platform Strong written and verbal communication skills Confidence in handling complaints and emotionally difficult conversations Experience responding to customer objections Ability to discuss refunds, cancellations, installments, and payment concerns professionally Strong negotiation and problem-solving skills Ability to remain calm, empathetic, and respectful under pressure Strong organization and attention to detail Ability to manage several customer cases and systems simultaneously Ability to document customer interactions accurately Availability to work full-time for 40 hours per week Availability to work one weekend day A personal laptop or computer suitable for remote work Stable internet connection and a quiet working environment Ability to commit to Kodland as the primary professional role 🌟 Experience That Will Be an Advantage Experience in one or more of the following areas will be considered an advantage: Customer retention Refund prevention or cancellation handling Billing and installment support Complaint resolution Customer success Call centres Subscription-based services Online education or EdTech Supporting parents or family-oriented customers Working with customer satisfaction or response-time KPIs Cross-functional coordination with finance, technical, or operations teams 🎯 You May Be a Strong Fit If: You enjoy helping customers solve real problems You can listen carefully and identify the concern behind a complaint You understand that customer service also requires ownership and follow-up You are comfortable discussing sensitive topics such as refunds and payments You can protect the customer relationship without making unrealistic promises You communicate confidently while remaining respectful and empathetic You can work independently and stay organized in a remote environment You are comfortable being evaluated through service-quality KPIs You are looking for a stable role where you can build long-term experience ⚠️ This Role May Not Be Suitable for You If: You prefer to transfer difficult cases instead of owning them until resolution You are uncomfortable handling complaints, refunds, or payment discussions You do not want to work on weekends You find it difficult to follow fixed processes and document your work You are looking for a temporary or short-term role You have frequently changed jobs after very short periods and cannot clearly explain the reasons for those transitions You are unable to commit consistently to a full-time remote schedule We understand that career changes can happen for many valid reasons. Candidates should simply be prepared to explain short employment periods and demonstrate their interest in building a stable, long-term professional relationship with Kodland.

Location: Tbilisi, Georgia About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you an experienced customer experience professional with leadership skills and a strong passion for being strategic and using insights to deliver exceptional service? #WOLT-GEO-SA Does leading support within one of Europe’s fastest-growing tech companies sound like your next adventure? If the answers to the questions are "yes" then keep reading! Wolt is a Finnish technology company and we're best known for our delivery platform. On our mobile apps or website, customers can order their favorite meals from our restaurant partners. We launched in Georgia in April 2018 and have since then started conquering the food delivery scene in Tbilisi, Batumi, Rustavi and Kutaisi and other cities in Georgia. As our team is growing, we're looking for a Support Manager to join our Shared Service Center team in Georgia! In our Support team there is no typical day. To be successful in this role you will need to be independent, customer-oriented, and have excellent interpersonal and relationship-building skills to provide best support to our Customers, Restaurants and Courier Partners. We are looking for someone who takes ownership beyond the obvious and who can take that extra step to support the team. As our Support Manager you will lead our Shared Service Center  team and inspire the high-quality standard of service that we provide to our customers and partners. With their excellent management skills, our Support Managers ensure that our Support Leads are running the operations between customers, restaurant partners and courier partners smoothly. What you’ll be doing Work together with the Head of Support and take full ownership of the experience and satisfaction of the customers and partners Contribute to strategic initiatives and their execution in order to constantly improve the service proposition Guide and coach the team in order to improve the associate’s performance, personal development and happiness Implement new work procedures and features and encourage feedback around these Analyze and optimize customer and partner touchpoints and look for patterns in incoming requests and workforce management to then put them into actions and improvements. Together with the Content, Training and Quality team, develop the quality and content processes within the Support operations in line with the training operations Collaborate closely with other teams to meet the needs of the customers and improve overall level of service. Lead by example and show what customer-obsessed means: At Wolt, the Support Team knows that customer interactions serve a larger purpose than simply fixing problems. The Support Manager will lead by example and raise the bar for the way support is provided at Wolt. Our humble expectations You can formulate yourself very well, both verbally as well as in written form in English and Georgian. You are customer obsessed and have experience in Customer Support or Customer Service. You have 3-5 years of experience in leading a team, preferably leading a leadership team or other more senior team You enjoy working together and leading a growing team, and making sure your colleagues always understand the purpose of what they do and what defines a great performance. Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously, and effortlessly determine which to prioritise. You are able to translate data into actions and make the rest of the core team understand how Customer Support is progressing, so you need to have good Excel skills. You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment. You have strong presentational skills and proficiency in Office tools Any trainings or experience in people or project management are an advantage A degree in Business Administration is a strong plus! Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .