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Location: Newstead, Australia VALD is the world leader in technology for the allied health industry, providing innovative human-measurement technology to over 13,000 clients in over 150 countries. If you have a favorite team in the NBA, EPL, or NFL, there's a good chance they use VALD Technologies. Since its humble beginnings in 2015 in Brisbane, Australia, VALD has grown to a team of over 300 team members in over 35 countries, with 5 offices across four continents. Driven by a multidisciplinary team of researchers, clinicians, sports scientists, designers, developers and engineers, VALD's suite of systems offer unparalleled insight into human movement, performance, injury risk and rehabilitation. About the VALD Product Team At VALD, our Product team turns ideas and client feedback into reality. We work at the intersection of health, performance, and technology, building products that help professionals deliver better outcomes for their clients. The team is split into two functions, Product Strategy and Engineering. We collaborate closely to deliver innovative, high-quality solutions. About the role We’re looking for someone to join our growing Product Strategy team. This is a unique opportunity to shape products that span Digital Health, Sports Science Technology and SAAS platforms into integrated solutions. You’ll work closely with engineering, product, and business stakeholders to understand client problems, shape product direction, clarify requirements, and support delivery. The exact focus of the role will depend on your experience, strengths, and where you can have the greatest impact. This role is ideal for someone who thrives in a collaborative environment, can manage ambiguity, and is passionate about building products that make a real-world impact. In this role, you will: Lead product discovery to understand user needs, functionality gaps, and pain points. Translate insights into clear requirements and acceptance criteria. Maintain or contribute a prioritised backlog aligned with business priorities. Facilitate agile ceremonies including planning, grooming, and retrospectives. Support coordination across engineering and product teams. Contribute to technical discussions to support solution design. Manage external requests and reduce distractions for delivery teams. Align cross-team dependencies and unblock delivery. Contribute to roadmap development and long-term planning. Is this you? Experience as a Product Owner, Product Manager, or similar role, in a technology environment. Comfortable engaging with engineers to understand technical decisions and trade-offs. Strong understanding of Agile methodologies, backlog management, and delivery tracking. Excellent communication skills, including the ability to explain technical concepts to non-technical audiences. Experience in one or more of the following domains: Digital Health (e.g. telehealth, remote monitoring, EHR integrations) Sports Science Technology SAAS platforms, cloud-native architectures, mobile app ecosystems, and related concepts such as API-first design, identity management, authentication, and compliance frameworks Ability to manage competing priorities and drive alignment across teams. A growth mindset aligned with VALD’s culture of continuous learning and development. Have full Australian working rights Are located within commuting distance of VALD HQ in Newstead, Australia We recognise that not all applicants will have the skills that match a job description exactly. VALD's best asset is not our technology, but our people and culture. We choose people based on how well we think they will work in the VALD team. If you’re passionate about building impactful products and want to be part of a team that values innovation and collaboration, we’d love to hear from you. Why VALD? We are a flexible employer and when you join VALD, the benefits and perks are pretty great! We value our team and is extensive of what we offer when you join VALD, here’s just a few: Food: On-site chefs that prepare fresh breakfast and lunch, Monday through Friday. Coffee and Drinks: On-site barista to make your coffee just as you like it. Games: Table tennis and basketball court if that’s your thing. Health and Fitness: Access to the VALD gym, remedial sports massage therapy, and subsidized physiotherapy services. End-of-Commute Facilities: showers, lockers, bike and scooter racks. Central Location: Centrally located in Newstead, close to public transport. Strong Culture: A great culture filled with a friendly, social, high-performing team. Diversity & Inclusion Commitment VALD’s best asset is not our technology but our people and culture. A culture of inclusion and diversity is critical to our business. We know diverse teams perform better. It's not a separate initiative – we aim to embed inclusion and diversity in everything we do. We are committed to fostering an inclusive work environment and embracing diversity, including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity, socioeconomic background and sexual orientation. We welcome applications from people from all backgrounds. Conditions of Employment Successful applicants will be subject to background checks (including identity and criminal record checks). It will be a condition of employment that the background checks return acceptable results.

Location: Hong Kong, Hong Kong SAR Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity AI is not a feature at OKX. It is the next fundamental layer of how we serve users, operate at scale, and maintain trust in a regulated, global market. We are hiring a Senior Directort of Product, AI & Agent (Chatbot) to own OKX's full AI product agenda — outward, through a crypto-native AI assistant that transforms how users experience our platform; and inward, through agentic systems that make our operations intelligent, auditable, and scalable. This is a single role with a unified mandate: building the AI layer that defines OKX's next decade. What You’ll Be Doing User-Facing AI Lead the strategy and execution of OKX's conversational AI assistant — an experience that lets users onboard, trade, stay informed, and get support through natural language. You will define what this product is, how it earns user trust, and how it deepens over time. Operational AI & Agent Systems Own the agentic AI roadmap for OKX's internal functions — compliance, risk, fraud, and operations. You will identify the highest-leverage workflows, lead their systematic transformation into agent-driven systems, and ensure every output is traceable and regulatorily defensible. AI Platform Own the product design of shared infrastructure that powers both mandates — orchestration, evaluation, safety architecture, and the governance layer that makes AI products configurable and auditable across all markets. What We Look For In You 12+ years in product & tech, with 5+ years in a senior leadership role owning technically complex products at scale Proven track record shipping conversational AI or agentic AI products — as the owner, not a contributor Deep familiarity with LLM product architecture: multi-agent systems, RAG, tool use, evaluation, and safety design Experience operating in regulated environments where auditability and explainability are hard requirements Strong consumer product instinct alongside operational product rigor Fluency in financial markets and what it takes to earn user and institutional trust Executive-level communication in English and Mandarin Nice-To-Haves Background in crypto, fintech, or financial services at global scale Graduate degree in a technical field Experience with successful Conversational AI or Agentic AI products Why this role OKX operates at a scale where the gap between what AI can do and what we have built is still enormous. This role exists to close that gap — on both sides of the platform, simultaneously. If that is the kind of problem you want to own, we want to talk. Perks & Benefits Competitive total compensation package L&D programs and education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! #LI-WWW #LI-ONSITE Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Singapore, Singapore Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity AI is not a feature at OKX. It is the next fundamental layer of how we serve users, operate at scale, and maintain trust in a regulated, global market. We are hiring a Senior Directort of Product, AI & Agent (Chatbot) to own OKX's full AI product agenda — outward, through a crypto-native AI assistant that transforms how users experience our platform; and inward, through agentic systems that make our operations intelligent, auditable, and scalable. This is a single role with a unified mandate: building the AI layer that defines OKX's next decade. What You’ll Be Doing User-Facing AI Lead the strategy and execution of OKX's conversational AI assistant — an experience that lets users onboard, trade, stay informed, and get support through natural language. You will define what this product is, how it earns user trust, and how it deepens over time. Operational AI & Agent Systems Own the agentic AI roadmap for OKX's internal functions — compliance, risk, fraud, and operations. You will identify the highest-leverage workflows, lead their systematic transformation into agent-driven systems, and ensure every output is traceable and regulatorily defensible. AI Platform Own the product design of shared infrastructure that powers both mandates — orchestration, evaluation, safety architecture, and the governance layer that makes AI products configurable and auditable across all markets. What We Look For In You 12+ years in product & tech, with 5+ years in a senior leadership role owning technically complex products at scale Proven track record shipping conversational AI or agentic AI products — as the owner, not a contributor Deep familiarity with LLM product architecture: multi-agent systems, RAG, tool use, evaluation, and safety design Experience operating in regulated environments where auditability and explainability are hard requirements Strong consumer product instinct alongside operational product rigor Fluency in financial markets and what it takes to earn user and institutional trust Executive-level communication in English and Mandarin Nice-To-Haves Background in crypto, fintech, or financial services at global scale Graduate degree in a technical field Experience with successful Conversational AI or Agentic AI products Why this role OKX operates at a scale where the gap between what AI can do and what we have built is still enormous. This role exists to close that gap — on both sides of the platform, simultaneously. If that is the kind of problem you want to own, we want to talk. Perks & Benefits Competitive total compensation package L&D programs and education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! #LI-WWW #LI-ONSITE Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Tirana, Albania About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. About the Team Our Wolt Workplace team runs our offices, to ensure our workplaces’ functionality, comfort, safety, sustainability and efficiency. Our Workplace Managers in-country ensure that our offices are properly set up for collaboration, and that workplace programs cater to a diverse population of onsite and remote employees. Workplace is a part of the wider Real Estate & Facilities teams and in partnership with the wider team we aim to remove any and all friction in the physical space that prevents our employees from being their most successful. You’ll be responsible for the Workplace Experience and Operations for a specific country, running things on the ground and creating functional and efficient workplaces for our offices, employees and guests. Role background Wolt is looking for an experienced Workplace Manager who will report to the Global Workplace & Facilities Manager and work out of our Tirana Office. You will help shape our workplace experience and run operations. The person in this position must be a creative problem solver; adept at handling multiple tasks concurrently. Combining People, Technology, and Space across our Office and Serviced Office locations to create an exceptional workplace experience for our Employees, Visitors and Contractors whilst ensuring an optimal use of resources. You will need to possess the ability to take thoughtful initiative and the desire to go above and beyond. Offering an exciting and fast-paced work environment, we are looking for a committed, hands-on, customer-focused individual with the ability to keep pace with our dynamic growth. What you’ll be doing You are the primary point of contact / Directly Responsible Individual to landlords, vendors and local stakeholders for all workplaces within your country. Day-to-day implementation of policies, procedures, and programs that assure well-managed, well-maintained building/s with a focus on functionality, comfort, safety, sustainability and efficiency. Lead all workplace programs, including but not limited to food & beverages, lockers, mail services, space planning, reception experience, and workplace technology. Manage all site-specific workplace projects and initiatives to improve the workplace by writing playbooks, operationalizing guidelines, and physically improving the office. Streamline accessibility of our offices and services ensuring spaces and services are easy to navigate and use, automating and innovating to enable self service where it makes sense. Promote a high level of employee satisfaction by ensuring prompt responses to the concerns and needs of the occupants, environmental, health and safety, and quality programs. Ensure the same level of service from team members and Workplace vendors. Working alongside local and global stakeholders, develop and maintain a detailed understanding of Wolt’s business and key factors influencing their service requirements. Build strong relationships with business leaders and local teams to understand their business functions and how to deliver workplace experience strategies that support them. Coordinating the activities, financials, vendors, and staffing required for current and future needs of the building, infrastructure and operations including owning the country facilities operating budget. Establish, maintain and manage vendor relationships and implement clear KPIs and contract management processes to ensure efficient service agreements are met. On-site stakeholder liaison during planning and construction of office expansions. Responsible for space planning, tracking, move coordination, and new hire space accommodations. Manage the planning, execution, and post-event reporting of team onsite events and support ad-hoc company-wide event needs in the local office. Creating and communicating processes for employees to self manage large internal events, and coordinating workplace specific event related tasks such as workplace activation initiatives, cleaning, room setup and building specific protocols. Collaborate with Global Real Estate, Facilities, IT, Safety, Security and Sustainability teams to roll out global policies and initiatives Woltwide. What we look for Multi-year experience in Office, Workplace or Facilities Management in a global organization within a fast-paced and high growth environment Strong and passionate Customer focus Proven Vendor Management experience Event Management experience a bonus Enjoy taking ownership and solving problems independently and proactively. Excellent written and verbal communication skills in English Ability to work autonomously in a fast-moving environment, strong relationship building and stakeholder management skills, and a true growth mindset to consistently learn and develop skills. Willing to participate in First Aider and Fire Warden Training and ready and willing  to provide assistance in an emergency Comfortable collaborating remotely and dynamically using digital tools such as GSuite, Slack and Zoom. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

Location: Hong Kong, Hong Kong SAR Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Team The Global Physical Security Team (PST) helps protect OKX personnel, executives, facilities, events, and business operations from physical and security-related threats worldwide. PST takes an intelligence-led, risk-based approach encompassing executive protection, travel security, workplace and event security, protective intelligence, incident response, security technology, and third-party security services. The team works closely with internal stakeholders, external security providers, emergency services, and law enforcement, as appropriate. About the Opportunity We are seeking an experienced, hands-on Senior Manager, Global Physical Security Operations to help lead and strengthen our global physical security operations. Reporting to the Director of Physical Security , you will translate security strategy into practical operational measures, coordinate protective security activities across regions, manage security risks and incidents, and help ensure consistent execution of global security standards. This position requires sound judgment, operational leadership, adaptability, and the ability to make proportionate, risk-based decisions in complex and rapidly evolving environments. The ideal candidate is equally comfortable planning security operations, responding to emerging threats, working with senior leadership, and improving existing security capabilities. What You’ll Be Doing Global Security Operations: Support the Director of Physical Security in implementing and continuously improving global physical security strategies, policies, standards, procedures, and operational programs, including cross-regional coordination and coverage as required. Executive Protection and Travel Security: Plan and coordinate risk-based protective security for executives and designated personnel, including threat and travel-risk assessments, secure transportation, vetted protective resources, and contingency planning. Physical Security Assessments: Conduct or coordinate security risk assessments of offices, facilities, sensitive work areas, and other company locations. Recommend and support appropriate improvements to access control, surveillance, visitor management, and emergency preparedness. Protective Intelligence and Threat Assessment: Monitor and assess geopolitical developments, security threats, and concerning activities affecting personnel or company interests. Evaluate available intelligence and coordinate practical, proportionate risk-mitigation measures with relevant stakeholders. Event and Corporate Security: Lead or coordinate physical security planning for corporate events, conferences, executive engagements, and other significant business activities, including venue assessments, protective arrangements, security staffing, and emergency planning. Incident Response and Crisis Preparedness: Serve as an operational security lead during significant incidents, threats, or emergencies, as designated. Coordinate response activities, personnel accountability, stakeholder communications, and post-incident improvements while supporting broader crisis-management and business-continuity efforts. Security Vendor Management: Oversee third-party security providers supporting executive protection, guarding, secure transportation, intelligence, event security, and other specialized services. Coordinate vendor selection, suitability assessments, performance monitoring, and service improvements with relevant stakeholders. Security Technology and Program Improvement: Collaborate with internal teams and external partners to strengthen security technologies, threat monitoring, emergency preparedness, operational reporting, and performance metrics. Identify security gaps, recommend corrective measures, and provide clear updates to leadership. What We Look For In You 7+ years of relevant experience in corporate security, physical security operations, executive protection, protective intelligence, security risk management, law enforcement, military security, or a closely related field. Demonstrated experience coordinating or managing physical security operations across multiple locations or jurisdictions , with practical experience in several relevant disciplines, such as executive protection, travel security, workplace security, threat assessment, incident response, or vendor management. Strong analytical skills and operational judgment , including the ability to assess incomplete or rapidly changing information, evaluate threats, and make sound, proportionate, risk-based decisions under pressure. Experience developing or implementing security risk assessments, operational plans, SOPs, emergency-response procedures, or comparable security programs , with an understanding of relevant physical security technologies and controls. Excellent communication, leadership, and stakeholder-management skills , including experience working with senior executives, cross-functional teams, and external partners, while exercising discretion with sensitive information. Ability to operate effectively across cultures, time zones, and jurisdictions , including international travel and occasional support outside normal business hours. Bachelor’s degree or an equivalent combination of relevant education, professional training, and practical experience. Nice to Haves Corporate security experience within financial services, technology, fintech, digital assets , or another global or highly regulated industry. Prior experience in law enforcement , military, intelligence, diplomatic security , or another relevant public-sector security environment. Experience with protective intelligence, behavioral threat assessment, crisis management, emergency preparedness , or business-continuity support. Familiarity with GSOC operations, OSINT, geopolitical or travel-risk platforms , security analytics, and the intersection of physical security and cybersecurity. Relevant professional certifications, such as CPP, PSP, PCI , or comparable security or risk-management credentials, and/or emergency-response qualifications. Proficiency in additional languages relevant to APAC operations . Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: United States An entrepreneurial, high-performing Senior Sales Executive is required to lead the US market expansion from the ground up ($0-to-1). This role is responsible for identifying, recruiting, onboarding, and growing a national network of independent B2B system integrators, VARs (Value-Added Resellers), and physical security installers. The position champions an innovative Edge AI video analytics solution designed to give independent integrators a high-margin, privacy-first alternative to forced cloud-subscription models. This is a flexible, performance-driven 1099 contract engagement with a highly competitive uncapped commission structure, designed to transition into a permanent full-time W2 executive position as the US channel expands. Key Responsibilities Identify, prospect, and sign net-new independent security integrators, VARs, and low-voltage contractors across target US regions. Develop and execute the US channel strategy, building dealer programs, margin structures, and onboarding workflows from scratch. Train partner sales teams, conduct live product and software demonstrations, and assist integrators in closing key end-user accounts. Perform site evaluations, review bill of materials (BOM), and work directly with integrators' technical teams to ensure seamless hardware/software deployment. Build and manage a pipeline of active channel partners, maintaining accurate forecasting and account health. Requirements 5+ years of experience recruiting and managing independent B2B dealer/integrator channels in the physical security, VMS, or CCTV surveillance industry. Deep understanding of IP video surveillance architecture, VMS platforms, ONVIF/RTSP protocols, and edge vs. cloud infrastructure. Ability to conduct live technical demos without relying on dedicated sales engineers. Demonstrated track record of building territories or introducing new security brands from scratch. Existing, active relationships with regional commercial security integrators and installers across the US. Ability to operate independently in a fast-paced, startup environment Benefits Initial 1099 Independent Contract (Retainer + Uncapped Commission) with a defined transition path to W2 based on channel milestones. Flexible, competitive compensation model structured as a Guaranteed Monthly Base Retainer + High Uncapped Commission % on all channel sales

Location: Basel, Switzerland D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are seeking an IT Service Administrator to support IT operations for one of our Swiss clients.  This role combines service request management with dispatching responsibilities for hardware appointments, refresh cycles, and workflow coordination.  You will manage several queues, communicate with users and technicians, and ensure high-quality service delivery across several Swiss sites. We are focused on creating value where IT counts, join us! Responsibilities: Service Request & Queue Management Manage daily RITM and incident tickets in ServiceNow. Operate the dispatching queues: IMAC, Deployment, Incidents. Process catalogue tasks (CTSK), assign work, and follow workflow steps. Schedule appointments for new hires, hardware refreshes, and hardware returns. Coordinate technician availability via booking and site-specific calendars. Follow different procedures depending on user location. Use predefined shortcuts, templates, and Excel workflows to manage reminders and communications. Communicate with users via email, Teams, and calls to resolve issues or guide them through processes. Hardware & Asset Coordination Manage hardware returns, refresh cycles, and device handovers. Check user and device information using ServiceNow, ISS, CMT, Tachyon. Support device troubleshooting and initial incident investigation. Assist external workforce hardware validation and requests. Onboarding & Offboarding Support Prepare hardware and access for new hires. Validate employee or external worker information with HR and hiring agencies. Ensure complete offboarding and return of company assets. Request approvals from managers or specialist teams where necessary. Requirements English and German, professional working proficiency Experience in IT service delivery, dispatch coordination, or ServiceNow operations. Strong customer service and communication abilities. High organisational skills and ability to manage multiple tasks. Experience with ServiceNow, device management tools (CMT/Tachyon), or similar platforms. Ability to follow structured workflows and multi-step processes. Problem-solving mindset and attention to detail. Proactive and collaborative team player Strong sense of responsibility and ownership Ability to adapt to new processes and workload changes Calm and professional under pressure Candidates must provide a Criminal Record (not older than 3 months) Benefits Broad range of activities, tasks, and projects Flexible working conditions Vouchers (B-day voucher, wedding, and new born surprise) Fishing for Friends program – our referral program Further development and professional advancement Friendly and international working environment Company-sponsored events Competitive salary and various benefits Is IT in your DNA?

Location: Australia The Role Intellect delivers a clinically governed mental health programme to enterprise clients in the mining and resources sector, supporting remote and fly-in fly-out workforces across Australia, with international expansion in progress. This is not a standard EAP. Cases begin with acute risk assessment on remote sites and run through structured treatment, fitness-for-work assessment and return-to-work clearance, in direct coordination with the client's chaplaincy, medical and people teams. The Care Account Manager is the clinical coordinator and case manager for high-risk employee cases, and the single owner of the journey from initial risk assessment through to reintegration and case closure. They hold clinical oversight of risk across the caseload, shape treatment planning with treating providers, co-develop the clinical protocols and SOPs the client operates to, and turn case activity into clinical insight the client can act on. The role is consultative, and includes delivery of counselling and psychotherapy where required. It is distinct from commercial account management, which is held separately. Flexible hours with availability for urgent escalations during client business hours. Responsibilities End-to-end case management and coordination Manage the full lifecycle of high-risk cases, from handover after the initial risk assessment through escalation, support, fitness-for-work assessment and case closure. Monitor incoming care requests, ensure appropriate response, and assign cases to approved clinicians with the right competency and registration. Ensure therapy sessions are scheduled, completed and documented within agreed SLAs, and coordinate with care navigators on booking. Review the open case list for stalled items and follow up with clinicians, network partners and client contacts to keep cases moving. Act as the third line of escalation for the helpline, after ranger and supervisor, for case clarifications and complex issues. Treatment planning and clinical support plan orchestration Liaise with client contacts and on-site teams for situational updates, and align an initial support plan with the treating clinician, including session volume and cadence. Work with treating providers on case formulation and treatment goals, oversee implementation of the support plan, and track employee progress. Manage support plan adjustments, including requesting and aligning additional sessions with the client where clinically indicated. Support provider re-matching where the therapeutic fit is not working. Apply cultural and contextual formulation, including for First Nations employees and isolated site-based workers. Clinical risk oversight and governance Review and sign off risk assessments, confirm risk tiering against the client's framework, and set review cadence and monitoring requirements. Make the clinical decisions the pathway requires: disputed risk ratings, medical evaluation pathways where an employee declines therapy, and session credit decisions. Ensure clinical documentation and risk assessments are completed and categorised to the client's framework and to internal SOPs. Co-develop and maintain the clinical protocols, risk frameworks and SOPs the client's on-site teams operate to, and keep them current as the programme expands. Hold clinical standards where operational or commercial pressure runs the other way. Fitness-for-work and reintegration Initiate and coordinate fitness-for-work assessments on completion of clinical support, liaising with doctors and clinical psychologists. Communicate assessment outcomes to the client's chaplaincy and people teams and align on next steps. Develop the reintegration plan in collaboration with client contacts, and maintain regular check-ins through reintegration, monitoring progress and flagging deterioration. Stakeholder relationships, clinical insights and reporting Act as the named clinical contact for the client's chaplaincy, medical and health and safety leads on individual cases, responding within the programme's operating window to queries that are frequently unscheduled and time-critical. Produce the case tracker and monthly clinical reporting, moving beyond utilisation to presenting issues, risk patterns, outcomes and service-level themes. Present clinical insight at client review meetings and translate it into recommendations the client's health and safety and people teams can act on. Design and deliver clinical training and framework guidance to client-side staff who are not clinicians, and support training of internal clinicians and rangers on client-specific protocols. Work closely with helpline operations, care excellence, clinicians and network partnerships, and feed service quality issues back to internal stakeholders. Requirements Registered clinical psychologist or qualified counsellor, with current registration in your jurisdiction. Master's degree in clinical psychology, counselling or a related field. Three to five years in clinical case management, ideally within EAP, corporate wellbeing or a high-acuity mental health setting. Proven experience managing complex, high-risk cases from assessment to closure, in a setting where you held the decision rather than advised on it. Experience of structured return-to-work, fitness-for-work or occupational mental health pathways. Experience contributing to clinical protocols, risk frameworks or SOPs, and working within strict guidelines. Demonstrated experience managing stakeholders in a corporate or large-organisation client-facing role. Based in Australia with the right to work. Perth or another AWST location strongly preferred; other states considered only where 07:00 to 19:00 AWST can be reliably worked. Exceptional written and verbal communication, with the ability to convey clinical concepts clearly to non-clinical stakeholders, and written English that stands up in client-facing clinical documentation. Desirable AHPRA registration. Understanding of fly-in fly-out and mining culture, and the pressures of remote, high-risk work environments. Familiarity with Australian psychosocial risk and work health and safety obligations. Experience of multi-stakeholder coordination across internal clinicians, external partners, HR and client contacts.

Location: New York, NY (HQ); San Francisco, CA Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE As a Strategic Account Manager, you will be responsible for driving the strategy, growth, and overall health of a book of 8–12 of Ramp’s largest and most strategic customers. You’ll own the long-term relationship and be accountable for maintaining and growing revenue, driving product adoption, and ensuring your customers achieve meaningful business outcomes on Ramp. You’ll build deep relationships across all levels of your customers’ organizations, from day-to-day operators to C-suite executives, and be skilled at managing complex stakeholder dynamics and product configurations. Internally, you’ll partner closely with senior leaders and cross-functional teams at Ramp to strengthen our B2B relationships, coordinate strategic initiatives, and feed structured insights into our product roadmap and internal processes. WHAT YOU’LL DO - Own a portfolio of 8–12 strategic Enterprise customers, with clear accountability for retention, expansion, and overall account health - Maintain and grow revenue and usage within your book of business by identifying, pitching, and executing on upsell and cross-sell opportunities - Build and execute detailed account and territory plans, including QBRs and executive reviews that highlight results, surface risks, and align on future growth - Lead frequent customer conversations (status calls, roadmap discussions, upsell conversations, and QBRs) to ensure customers are achieving strong outcomes with Ramp - Own end-to-end execution of renewals and expansions, from discovery and solution design through commercial negotiation and close - Serve as a Ramp product expert, proactively uncovering workflow gaps and recommending solutions that save customers time and money, while guiding them toward deeper platform adoption - Partner cross-functionally with Product, Design, Engineering, Sales, CSMs, and Solutions to coordinate customer initiatives and deliver tailored, enterprise-grade solutions - Provide structured feedback to product and leadership teams, translating customer needs and patterns into recommendations that shape Ramp’s Strategic and Enterprise roadmap - Navigate and align internal and external stakeholders, including C-suite executives, investors, partners, and cross-functional teams - Use data and analytics to inform your strategy, monitor account performance, and communicate impact and opportunities in a clear, grounded way WHAT YOU NEED - 9+ years of experience as a Account Manager or Account Executive - 3+ years managing strategic Enterprise accounts (2,500+ employees or Fortune 1000) with proven commercial ownership - Strong familiarity with Fintech, Payments, Finance/Accounting, or B2B SaaS products - Demonstrated success negotiating and closing complex six-figure renewals and upsells - Ability to understand and communicate complex product workflows, integrations, and technical configurations - High fluency in financial value drivers — able to articulate ROI, payback periods, process modernization, and cost savings - Deep sense of ownership with the ability to build processes, playbooks, and documentation from 0→1 as strategic customers push the limits of Ramp’s platform and require new, scalable solutions - Strong executive communication and storytelling skills with the ability to influence cross-functionally and at the C-suite - Consistent track record of hitting or exceeding revenue targets in fast-paced environments - Operates with urgency, grit, and ownership; thrives in environments with innovation, change, and ambiguity - Willingness to travel for customer on-sites, events, and internal team summits NICE TO HAVES - Experience in financial services sales or selling to finance teams (e.g., Office of the CFO, accounting, controllers, expense management). - Experience at a high-growth startup BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: San Francisco, CA • New York, NY • United States Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We’re looking for a Brand Designer to join the Figma Brand Studio and focus on designing for the web. This role will help up-level some of our most important surfaces—our marketing websites—in brand-forward, novel, and unexpected ways. This role sits at the intersection of web design, software storytelling, and brand. You’ll need expert visual and UX instincts, a deep curiosity about our products, and a point of view on how to make product stories land on the web—showing what Figma can do, not just telling. You’re someone who loves to tinker and experiment. You have a deep understanding of accessibility, and you’re comfortable taking ideas from early sketch to working prototype, partnering with web engineers to bring new patterns and interactions to life. Working closely across Brand and Marketing, you’ll shape everything from site structure and navigation to launch, campaign, and event experiences. You’ll also help evolve the web design system that helps the team ship quality work at speed. You’ll play a central role in defining how Figma shows up on the web through experiences that are inventive, accessible, and beautifully crafted. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Own and drive best-in-class UX and visual design across Figma’s marketing websites, from concept through prototype and production Tell Figma’s software story on the web in compelling, inventive ways, working with Product Marketing and Content Strategy to show (not just tell) what our products can do Prototype and develop new web patterns and interactions that move past standard SaaS conventions, and partner with web engineers to make them real Design brand-forward web experiences for launches, campaigns, and events that feel novel and unexpected, while staying accessible and performant Shape site structure, information architecture, and navigation to better bring our content strategy to life and serve customers’ needs Evolve and contribute to our web design system, including templates and components that help the team ship quality work at speed Share learnings, experiments, and techniques with Brand Studio and partners to raise the bar across the org We'd love to hear from you if you have: 5+ years designing websites, with a portfolio that shows creative range, strong visual, interaction, and typographic craft, and a clear point of view on telling software stories on the web Fluency designing, prototyping, and building with Figma, and curiosity about new design, build, and AI tools, with clear opinions on how and when to use them Strong systems thinking, grounded in information architecture, UX and accessibility best practices, and experience contributing to and evolving design systems and templates Experience using research and data to run experiments and drive decisions Comfort with ambiguity and the ability to drive concepts from start to finish on your own, partnering closely with design, copy, strategy, engineering, product marketing, and growth along the way At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Location: Dublin, Dublin, Ireland, EMEA From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role Fivetran is looking for an organized and energetic Talent Acquisition Coordinator who will help support our TA Partners and rapidly growing team! Our team of Talent Acquisition Coordinators creates a stellar candidate experience while arranging all pieces of the interview process. This role will also play a key part in maintaining the organization of our Applicant Tracking System (Greenhouse), ensuring data accuracy. Our ideal candidate for this position is detail-oriented, adaptive, and excited to create a seamless and unique interview experience for all of our candidates.  If you have a passion for connecting with people and a knack for organizing details, we want to hear from you! This is a contract position based out of our Dublin, Ireland office. What You'll Do Schedule and coordinate complex phone, virtual, onsite, and presentation interviews Manage logistics for the recruiting process, including scheduling interviews, debrief sessions, coordinating travel, completing offer documents, etc. Build strong partnerships with multiple recruiters, the hiring managers they support, and their candidates to drive an efficient process for providing a positive candidate experience, as well as handle any challenges that may occur Strong ability to manage and prioritize multiple tasks in a fast-paced, high-demand environment while demonstrating professionalism and good judgment Master our applicant tracking system, scheduling tools, and organizational products, including Workday, Guide Scheduling, Greenhouse, and Google Suite Contribute to team projects, often working interdepartmentally Establish meaningful relationships with recruiters, hiring managers, and employees Participate in the coordination and execution of events Support Fivetran’s diversity, equity, and inclusion values by working with the People team to innovate new ways to attract and hire diverse talent Experiment with new approaches and technology to refine and analyze our processes and create engaging candidate experiences Skills We're Looking For Previous experience arranging complex interview schedules in a fast-paced environment and wearing multiple hats as needed A passion for teamwork and positively contributing to the success and reputation of the Talent Acquisition Team Great communication skills and experience interfacing with all levels of an organization High propensity for customer service and a willingness to go above and beyond to get the job done Impeccable attention to detail and organizational skills. Experience working with an ATS (Greenhouse preferred) 2+  years of experience in a customer/client-facing industry A strong passion for providing stellar candidate experiences in an interview setting #LI-HYBRID #LI-SR1 Perks and Benefits 100% employer-paid medical insurance * Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion , but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Learning Experience Designer. About the job This position is needed within our Learning Experience Design team which is the engine that helps our GTM organization achieve their revenue goals. We are seeking an innovative Senior Learning Experience Designer to revolutionize how our global sales team learns, adapts, and executes. In this role, you will bridge instructional design, sales effectiveness, strategic priorities, and cutting-edge artificial intelligence. You won't just create training modules—you will design high-impact, AI-enhanced learning journeys, a range of modalities to match the sellers’ needs, interactive simulations, and performance support tools that shorten ramp times and drive revenue. The ideal candidate is an agile instructional designer who actively tests, adopts, and masters modern AI design tools (generative text, AI video, code blocks, voice synthesis, automated assessments, and interactive simulation builders) to multiply design output quality and speed. Responsibilities In this role, you’ll: Leverage AI authoring tools, large language models (LLMs), and prompt engineering to rapidly draft, iterate, and refine learning materials, roleplay scenarios, pitch guides, and sessions. Build AI-driven roleplay simulations (e.g. objection-handling exercises, discovery calls, uncovering use case exercise, etc.)  where sales reps can practice realistic customer conversations with generative AI personas. Develop content into enablement that is driven by adult learning theory; enablement modalities are selected based on what best supports the seller. Collaborate with Sales Leadership, Product Marketing, and Revenue Operations to map learning pathways directly to seller competencies, product launches, and strategic sales methodologies Design just-in-time performance support assets (FAQs, Playbooks) integrated directly into seller workflows (CRM, Slack/Teams, Sales Engagement platforms). Transform complex product specifications and market insights/positioning frameworks into easily digestible, highly actionable learning experiences. Design dynamic, personalized learning paths based on rep tenure, role (AE, SE, SDR, DSR, etc)), performance data, and skill gaps. Implement AI-based automated feedback loops that evaluate sales reps' video pitches, call recordings, and written communications. Continually research, test, and integrate emerging AI tools and software into the enablement tech stack to accelerate enablement development cycles, increase outcome quality, and increase enablement impact. Establish guidelines, prompt libraries, and best practices for the team's ethical and effective use of AI design tools. Monitor learning metrics, tool adoption, sales ramp time, and quota attainment to continually optimize enablement programs. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 3–5+ years of experience in instructional design, learning experience design (LXD), or sales enablement—preferably within a fast-paced B2B SaaS or technology environment. Expert-level mastery of prompt engineering using LLMs (ChatGPT, Claude, Gemini) for curriculum design, scenario building, and content generation. Intermediate level familiarity/ building with modern AI-enhanced L&D platforms, adaptive learning engines, and/or AI roleplay platforms (e.g., Gong, Articulate 360, Quantified, AI, Allego). Hands-on experience with tools like ElevenLabs, Artlist.Io, RiversideFM, Synthesia, HeyGen, Midjourney, DALL-E, or Runway. Advanced proficiency with authoring tools (e.g. Articulate Storyline/Rise, Adobe CC, Google Suite,) integrated with modern AI plugins. A demonstrated ability to create engaging, application-based content (we’ll want to see examples of your work!). Understanding of the B2B sales cycle, buyer personas, and revenue metrics. Early adopter mentality with a passion for experimenting with emerging tech to automate tedious tasks and maximize creative output. Strong copywriting and visual communication skills tailored specifically to high-performing sales audiences. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. :  106,320.00 - 132,900.00. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): 112,560.00 - 140,700.00. Based in the San Francisco Bay area, California: $125,040.00  - 156,300.00. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until October 25th but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: United States, Aliso Viejo, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Administrative Coordinator – Contractor Location: Aliso Viejo, CA Hybrid, Contract role - 12 months About the Role We are seeking an experienced Administrative Coordinator to provide administrative and operational support to a global team while supporting the day-to-day operations of the Aliso Viejo office. This role supports team members and stakeholders across multiple regions and time zones while serving as a key onsite resource for the local office. Working in partnership with the Sr. Manager overseeing the site, the Administrative Coordinator will support day-to-day onsite operations, serve as an onsite point of contact, and help identify, coordinate, and escalate office needs as appropriate. This is a highly collaborative and hands-on role with responsibilities spanning global team coordination, onsite operations, meetings, workshops, events, and administrative support. The ideal candidate is an experienced administrative professional who is comfortable navigating a fast-paced, global environment, managing multiple priorities, and partnering effectively across teams and functions. While this position will not be dedicated to supporting an individual executive, experience with executive-level support is highly valued. The Administrative Coordinator should be comfortable providing backup executive support when needed. Success in this role requires strong organizational skills, sound judgment, discretion, and initiative. The individual should be able to work independently within established procedures, manage day-to-day responsibilities with limited instruction, and recognize when guidance, alignment, or approval is needed. Onsite Requirement: This role requires the ability to commute to the Aliso Viejo office at least three days per week, with flexibility to work onsite up to five days per week based on business needs. Additional onsite presence may be required for workshops, events, leadership visits, and other activities. Key Responsibilities Provide administrative and operational support to a global team, coordinating meetings, workshops, team events, leadership visits, and other activities across regions and time zones. Manage meeting and event logistics, including scheduling, meeting spaces, catering, visitors, materials, equipment, and other operational requirements. Partner with Executive Assistants, Facilities, IT, Security, Workplace, and other cross-functional partners to coordinate team and onsite needs. Provide department and backup executive support as needed, including: Managing meetings and schedules and supporting effective communication and follow-through among stakeholders. Providing backup Executive Assistant support, including calendar management and other time-sensitive administrative support. Coordinating domestic and international travel and processing expense reports as assigned. Prepare correspondence, presentations, meeting materials, documentation, and meeting notes as needed. Manage and track administrative requests, action items, deliverables, and deadlines to ensure timely follow-through and completion. Maintain and organize team information, documentation, and resources across SharePoint and other collaboration platforms. Exercise sound judgment and appropriate initiative, handle sensitive information with discretion, and identify and recommend improvements to administrative processes and operational efficiency. Required Qualifications 7+ years of administrative support experience , ideally including a combination of department-level and executive support responsibilities. Experience supporting a fast-paced, global or geographically distributed team or organization with multiple stakeholders and changing priorities. Strong organizational and time-management skills, with exceptional attention to detail, ownership, and follow-through, and the ability to manage multiple priorities and deadlines simultaneously with accuracy. Sound judgment and the ability to work independently, take appropriate initiative, and recognize when guidance, approval, or escalation is needed. Excellent written and verbal communication and interpersonal skills, with the ability to work effectively in a collaborative team environment. Ability to build effective working relationships across functions, organizational levels, cultures, and geographic regions. Ability to handle sensitive and confidential information with discretion and remain composed in time-sensitive situations. Proficiency in Microsoft 365 applications, including Outlook, Teams, SharePoint, Excel, PowerPoint, and Word. Bachelor’s degree or equivalent combination of education and relevant professional experience. Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Hyderabad, India Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the Team Our Workforce Management team's primary focus is to ensure we have the right people in the right place at the right time, so customers, merchants, and delivery partners get help as quickly and reliably as possible. The team brings a people-first mindset paired with strategy and operations to achieve its goals, moving quickly, applying first-principles thinking, and focusing on problem-solving to ensure seamless execution. The team manages workforce capacity planning, scheduling, and real-time operations for a large and growing global network of in-house and outsourced support centers, with the goal of delivering an outstanding customer experience reliably, at scale. About the Role As a Manager, Workforce Planning, you will lead planning for our rider and merchant support ops, own KPI performance, and partner cross-functionally to keep staffing supply aligned with business priorities. This role flexes across two tracks depending on team needs and where your strengths lie: an Audience-facing track, where you act as the primary bridge between a specific line of business and the Workforce Management function, translating business goals into capacity plans and performance reporting; and a Technical track, where you directly supervise the in-house and outsourced sites, focusing on the technical accuracy of capacity models and the tools behind them. Both tracks require a leader who can navigate ambiguity, identify root causes through data, and manage up and across with clarity and confidence. You're excited about this opportunity because you will… Own capacity plans and scheduling coverage across an integrated scope spanning in-house and outsourced/vendor sites Own KPI performance — service level, occupancy, over/under staffing, and quality — and lead root-cause analysis and recovery planning when performance slips Anticipate staffing risks and deviations before they affect service, and put proactive mitigation plans in place Lead goal-setting for your area and track progress, translating results into clear updates for leadership Partner cross-functionally to align staffing supply with evolving business priorities, and drive process and efficiency improvements Communicate performance, blockers, and root causes clearly to leadership while maintaining strong cross-functional relationships Act as the primary bridge between your assigned line of business and the Workforce Management function Translate business goals into capacity plans and performance reporting that keep service levels on track Manage outsourced/vendor relationships tied to your audience, holding partners accountable to staffing commitments and service level targets Build trust and influence with business stakeholders, surfacing trade-offs and risks clearly and proactively Own the technical accuracy of capacity models, forecasting methodology, and underlying assumptions Ensure planning tools and systems are used to their full potential, and lead improvements to the models, templates, and tools themselves Translate high-level goals into precise, data-driven staffing blueprints the broader team can execute against We're excited about you because… You have 5-7 years of experience in workforce management, capacity planning, or operations, including experience leading or directly managing a team You're fluent in workforce management fundamentals: capacity planning, forecasting, scheduling, shrinkage, and occupancy You bring strong analytical rigor and are comfortable with data tools such as SQL, Excel, and Tableau You have a track record of driving measurable performance improvements across cross-functional teams You're a confident, clear communicator, able to influence and align stakeholders across functions and levels You thrive in fast-paced, ambiguous environments and enjoy solving complex problems You have a Bachelor's degree or equivalent practical experience You have experience managing outsourced/vendor relationships, including staffing commitments and service level accountability You're a skilled business partner, comfortable owning KPI outcomes and communicating trade-offs to stakeholders outside of WFM You bring hands-on experience with workforce management software (e.g., NICE, Verint, Genesys, or Aspect) and forecasting/capacity modeling methodology You've improved planning tools, models, or templates, and enjoy going deep on the technical mechanics behind a capacity plan Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: Georgia; Belarus; Moldova; Serbia; Armenia; Kyrgyzstan; Montenegro; Uzbekistan; Bulgaria; Czech Republic; Estonia; Finland; Portugal; Romania; Azerbaijan Workplace: remote About the Team We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers. We're looking for a Junior Cybersecurity Specialist to join our Security Team. This role sits within the engineering direction of our cross-functional Security team, focused on identifying and helping mitigate security issues, misconfigurations, and vulnerabilities related to corporate infrastructure. In this role, you'll work closely with infrastructure teams (Admins, NOC, OPS, IT Compliance) and business employees who require security-related help. We work in Agile (2-week sprints, grooming, planning, retro) and use Google Meet, Slack, TargetProcess and Confluence for teamwork. Working hours: Business hours, EET/EEST time zone. You'll work with a modern stack and grow within the company - including cloud and hybrid infrastructure, and AI applied to real security work. Tech Stack: Splunk, CheckPoint, Rapid7, AWS, OpenStack, Gitlab, K8s, Terraform, Ansible, Python, Linux, Windows, macOS. Tasks Proceed with requests and notifications related to the security (access management, security tool notifications, vulnerability assessment, etc.); Identify and help mitigate security issues, misconfigurations, and vulnerabilities related to corporate infrastructure; Develop, implement new, and update existing security measures for the protection of corporate infrastructure; Support the identity and access management process; Formation of a knowledge base for the operation of products and services; Assist the security analytics with the incident response process; Collaboration with the Ops and Infrastructure teams in terms of asset security. Requirements 1+ year of experience in server administration, network engineering, site reliability engineering, infrastructure security, cloud security, or systems engineering; Knowledge of the Linux, Windows, and Mac operating systems and common OS hardening practices; Technical knowledge of network protection and network Device Hardening; Automation skills (Bash, Python); Understanding how computer attacks occur; Passion for developing in cybersecurity; Ability to work in a team, listen, and learn independently; Competent written and verbal communication skills (Russian C1 and English B1); Have a good analytical mindset for problem-solving. Nice to have Background in cybersecurity; Experience using AI tooling for technical/cybersecurity tasks; Experience in vulnerability analysis; Experience with infrastructure-as-code (Terraform, Ansible, Chef, etc.); Understanding the tactics and techniques of intruders and how to defend against them. We offer Full-time remote work (service provider contract). Competitive compensation (EUR). Flexible working hours. Corporate AI subscriptions (Claude, Gemini, GPT, etc.). Access to a rewards marketplace offering products and language courses, redeemable using the company’s internal currency. A strong team of engineers. Positive and friendly atmosphere. With a team of 500+ creative and tech-driven people across the globe, Quadcode is the place where ideas turn into impact, where every project is a chance to grow, innovate, and make your mark. Join us today, and let's shape the future of fintech together! Note: All applications will be treated with strict confidence. We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted. #LI-JM1

Location: United Kingdom, London Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Department overview: IEE is the central support organisation for UK, Europe, Africa, the Middle East and Australasia, marketing PlayStation products in +100 countries. The Technical Services department is responsible for all returns and repair of PlayStation products across all SIEE Territories. This includes the collection of defective products from consumers and retailers, product screening and diagnosis, the repair, recovery or reuse of products received, and where required, the distribution of product back to consumers and retailers. The Technical Services department also manages all spare parts activities related to repair, the production of refurbished stock, and owns all relationships with Repair Centres, Swap Centres and Logistics Providers. What you’ll be doing: As Technical Product Support Engineer you will be responsible for the ongoing support of our repair centre operations partners in Europe, Africa, Middle East and Australia.  You will provide technical and engineering support, manage the development and implementation of repair improvement initiatives, work with our HQ and wider team on the introduction of new models, new diagnostic tools and equipment, and will track and manage partner performance via a set of established quality and repair KPIs. You will have experience and/or qualifications in electronic engineering or manufacturing environments and will have hands on experience with electronic hardware products at component level. You will also have ideally worked within a high-volume repair centre or electronic manufacturing environment. This position is an office-based role at SIEEs head office which is located in Central London Key Responsibilities Provide continuous technical support to repair partners on all diagnostic tools, equipment & processes Cooperation with wider technical teams in solving technical and quality issues reported in the field Distribution & management of technical equipment (hardware and software) to repair partners, ensuring that this activity follows company security policy Provide technical guidance and support for new product introduction and launch Support implementation of new operational set up and maintenance of repair processes Review and distribute technical requirements to repair centres and ensure compliance Support users of internal bespoke applications and assist troubleshooting Provide training on new models, new equipment or techniques to our repair centres when required Drive process improvement initiatives with our repair partners and achieve KPI targets Work on repair centre efficiencies such as production flow, assembly (electrical/electronic & mechanical) and test (full system testing, analysis & fault finding) Prepare material for technical meetings and follow up on items Provide analytical ad hoc support where required What we are looking for: 2+ years of experience in an electronic engineering or manufacturing environment (or be a graduate with the necessary skills who is willing to learn on the job) Have a good understanding of software installation/configuration and interpreting error logs for troubleshooting purposes Understanding and interpretation of hardware faults at circuit board level and diagnostics Possess a good understanding of electronics equipment & tools Have a technical mind-set and enjoy solving technical problems Has experience troubleshooting electronic products and electronic embedded systems Has a technical background in predominantly hardware but also software Has experience introducing new technical equipment into an established repair environment Possess the ability to manage the distribution of latest firmware releases to the repair centres and on occasion test functionality releases internally before rolling them out Be confident, driven and proactive with the ability to prioritise work & deliver to deadlines Be motivated to work under own initiative and as part of a team Be able to work in a fast and efficient manner Be able to produce high-quality work with great attention to detail Be a fast an efficient computer user, with solid experience with MS Office Basic project management skills are desirable such as planning and monitoring progress Have an appreciation of data analysis and able to determine trends Useful Skills and Ability Knowledge of an additional European language, or experience of working in a multi-lingual environment Good technical understanding and ability to learn the use of new tools quickly Experience in the consumer electronics sector Strong financial acumen Experience in using Confluence web based application Experience in using Jira software application Benefits: Discretionary bonus opportunity Private Medical Insurance Dental Scheme 25 days holiday per year On Site Gym Subsidised Café Free soft drinks On site bar Access to cycle garage and showers Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Ireland, Dublin Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Department overview: The Senior Solutions Architect shapes the technical approach for moving employee technology support from reactive response toward predictive detection, safe self-healing, and higher value enablement. The role turns service needs into cross-platform architecture, reusable patterns, and clear implementation guidance. Working with engineering, operations, platform, security, and architecture partners, this individual makes technical tradeoffs visible and helps teams deliver solutions that can be operated and improved over time. What you’ll be doing: Architecture and technical direction Lead technical discovery for complex, cross-platform employee technology opportunities and define target architectures, integration patterns, and implementation options. Design the flow from service and endpoint signals through detection, diagnosis, approved remediation, escalation, and outcome recording. Set reusable standards for APIs, identity, data handling, observability, testing, rollback, and operational ownership in automation solutions. Assess build versus buy options and emerging AI capabilities against employee value, technical feasibility, security, and supportability. Platform architecture and integration Define how ServiceNow, Moveworks, Jira, Slack, Nexthink, Jamf , Microsoft Intune, Microsoft 365, Microsoft Graph, and related services exchange signals, context, actions, and outcomes where those platforms are in scope. Create reference patterns for API integration, event handling, identity and access, data minimization, workflow orchestration, and reuse across employee technology services. Partner with platform owners to align solution designs with enterprise architecture, security, privacy, and operational standards; identify dependencies and ownership before delivery. Guide designs that combine endpoint telemetry, service history, and employee context without assuming that a signal alone proves an issue or that automation always warrants an action. Predictive support and AI Design a portfolio of use cases spanning proactive detection, guided self service , assisted support, and controlled self healing , with criteria for choosing the appropriate response . Define safeguards for AI assisted workflows, including source quality, evaluation, human review where needed, auditability, and paths for uncertain or failed outcomes. Establish measurement approaches with service owners that separate automation execution, resolution, employee impact, and any verified change in support demand. Evaluate new technology through focused proofs of concept and recommend where it should be adopted, improved, or deferred. Technical engineering Design or review advanced Python, PowerShell, JavaScript, and API based components when architectural risk or reuse warrants direct involvement. Set expectations for code quality, version control, testing, performance, resilience, and documentation across automation solutions. Engineering leadership and partnership Review high-impact solution designs and resolve architectural tradeoffs with platform owners, security partners, and delivery teams. Provide reference designs, decision records, and guidance that engineering teams can use in delivery. Prototype selected high-risk elements to validate feasibility and guide production implementation of critical integrations. Mentor engineers and contribute technical input to the employee technology roadmap. What we are looking for: Required Significant experience designing and delivering enterprise integrations or automation across multiple teams and platforms. Evidence of making sound architecture decisions and guiding solutions from concept through production operation. Strong knowledge of APIs, scripting or software engineering, security controls, reliability, and operational design. Ability to explain technical tradeoffs and work effectively with engineering, operations, platform , and business stakeholders. Degree in a relevant field or equivalent practical experience. Experience developing reference architectures and guiding multi-platform engineering without formal line management authority. Ability to assess AI enabled automation for safety, quality, maintainability, and measurable service value. Preferred Digital workplace and service platforms such as ServiceNow, Nexthink, Moveworks, Jamf , Intune, Microsoft 365, Jira, or Slack. AI assisted service workflows, cloud services, and enterprise architecture methods. Benefits: Discretionary bonus opportunity Private Medical Insurance Dental Scheme 25 days holiday per year On Site Gym Subsidised Café Free soft drinks On site bar Access to cycle garage and showers Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Remote - Ireland Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Technical Support Engineer 2. About the job This position is needed to support our customers’ use of Twilio’s Programmable Messaging product. This role will function as the voice of Twilio to our customers and partners and operate as a subject matter expert for Twilio’s Programmable Messaging API. In addition, focus on providing friendly, professional customer service, while problem-solving and demonstrating a high competency in communicating complex technical issues to both technical and non-technical audiences via phone, email, and chat mediums. Advanced time management skills are able to work well under pressure, and are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures. Responsibilities In this role, you will: Work on messaging email cases submitted by both individual developers and major brands. Assist customers with troubleshooting message deliverability issues and debug customer code. Speak with a customer on the phone and chat in order to guide them through the development of their SMS application. Collaborate with your teammates and the Twilio Product and Engineering teams via Slack. File Jira’s to report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards. Work with your manager to surface customer problems to assist in process betterment. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Bachelor’s degree or equivalent work experience 2+ years of experience in a client-facing technical role, preferably in supporting REST API or enterprise software A firm understanding of the technology stacks common to the Web ecosystem. Functional knowledge of general-purpose programming languages. Strong problem-solving and technical troubleshooting skills Ability to professionally and diplomatically address customer concerns and provide concise feedback. Ability to de-escalate tense/tough customer situations in a live environment. Excellent reading comprehension, listening, and writing skills. Desired: Previous exposure or knowledge of Twilio products. Coding experience in any language. (reading and debugging) Previous experience with JIRA or a similar ticketing system. Location This role will be remote, and based in Ireland. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.