Responsibilities:
— Transform complex first-party and third-party data into persuasive, actionable narratives and strategic recommendations for advertisers and internal stakeholders.
— Design hypothesis-driven research frameworks that identify the right business questions before selecting methodologies.
— Conduct and synthesize mixed-methods research, including qualitative and quantitative approaches, to uncover cultural and consumer trends.
— Translate insights into compelling sales narratives, strategic positioning, and “why Reddit” stories that support advertiser acquisition and revenue growth.
— Help brands understand how to succeed on Reddit through culturally informed audience and platform insights.
— Support both advertiser growth and consumer growth initiatives by identifying opportunities to strengthen Reddit’s market position across EMEA.
— Contribute to brand strategy development, positioning work, perception studies, and Jobs-to-be-Done (JTBD) frameworks.
— Surface culturally relevant regional insights that inform marketing, communications, and growth strategies.
— Develop a nuanced understanding of online communities, subcultures, and evolving social behaviors across fragmented EMEA markets.
— Act as a subject matter expert on Reddit communities, internet culture, and platform behavior within the German and broader EMEA media landscape.
— Create sharp, provocative, insight-led narratives that challenge conventional thinking and inspire action.
— Represent Reddit at industry events, client presentations, keynote sessions, and thought leadership opportunities.
— Influence senior stakeholders through concise, commercially relevant storytelling and strategic recommendations.
Qualifications:
— 7-10+ years experience in consumer and market research, data analysis, consulting, strategy.
— Proven experience working in stakeholder-facing insights, strategy, analytics, or research teams within media owners, agencies, or platform organizations.
— German and English language proficiency required; French is a plus.
— Strong presentation and communication skills, with experience representing insights at high-profile consumer, B2B, and client-facing events.
— Deep expertise in mixed-methodology research, including qualitative methods (ethnography, focus groups, moderated and AI-moderated interviews, social listening) and quantitative methods (survey design, segmentation, brand tracking, statistical analysis).
— Strong understanding of the German media and advertising landscape.
— Ability to engage credibly with senior stakeholders across major German brands and media agencies.
— Familiarity with platform analytics, first-party data, and syndicated tools such as GWI, Comscore, Ipsos, and survey research platforms.
— Broad category fluency across key advertiser verticals including CPG, automotive, finance, technology, entertainment, and retail.
— Working knowledge of the competitive platform landscape across EMEA.
— Strong cultural intuition and curiosity around online behavior, digital communities, and emerging social trends across EMEA markets.
— Comfortable navigating cross-functional priorities and collaborating across multiple internal teams.
Conditions:
— Full-time position.
— Hybrid work format based in Germany.
Benefits:
— Global benefit programs including workspace, professional development, caregiving support.
— Family planning support.
— Gender-affirming care.
— Mental health and coaching benefits.
— 100% employer-funded retirement savings plan.
— Risk benefits.
— Flexible vacation and paid volunteer time off.
— Generous paid parental leave.
Additional information:
— Interviews may be recorded, transcribed, and summarized by AI with opt-out option.
— Commitment to equal opportunity employment and reasonable accommodations for disabilities.
Location: Washington
We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.
We’re seeking a highly organized and candidate-focused Recruiting Coordinator to support our Talent Acquisition team. You will help deliver a seamless hiring experience by coordinating interviews, onsite and travel logistics, maintaining accurate recruiting data, preparing reports, and keeping candidates and hiring teams informed throughout the process.
The ideal candidate is proactive, detail-oriented, and comfortable managing multiple priorities in a fast-paced, global environment.
This temporary assignment is expected to last approximately six months with the opportunity to extend up to one year.
Location & Work Arrangement:
This is a remote position open to candidates who reside and work in Washington State.
What You'll Do
Coordinate virtual and onsite interviews across multiple time zones, including calendars, meeting links, conference rooms, interview materials, and schedule changes.
Serve as a welcoming and responsive point of contact for candidates, recruiters, hiring managers, and interviewers.
Support onsite interview logistics, including candidate travel, itineraries, accommodations, and expense-reimbursement coordination.
Maintain accurate candidate, interview, and job information in Greenhouse and ensure recruiting activities are documented consistently.
Prepare and distribute the weekly interview-scheduling report, identify delays or scheduling risks, and follow up on outstanding actions.
Manage the employee referral-bonus report and tracker, partnering with recruiters and Talent Acquisition Operations to validate eligibility and prepare approved referrals for processing.
Support interview-plan readiness, debrief scheduling, candidate communications, and other recruiting-process activities.
Track recruiting activities, service levels, and process issues to help the team identify opportunities for continuous improvement.
Handle candidate and employee information with professionalism, discretion, and confidentiality.
What You'll Bring
2+ years of experience in recruiting coordination, human resources, operations, or administrative support.
Experience coordinating complex schedules across multiple stakeholders and time zones.
Strong organizational skills and the ability to manage competing priorities with accuracy and follow-through.
Excellent written and verbal communication skills, with a thoughtful and candidate-focused approach.
Proficiency with Microsoft Outlook, Teams, Excel, and Word, along with experience using applicant tracking systems; Greenhouse experience is preferred.
Comfort working with reports, spreadsheets, and detailed data.
Strong judgment, problem-solving skills, and commitment to confidentiality.
A collaborative, adaptable mindset and interest in improving how work gets done.
Employment Details:
Please note that this is a temporary assignment through an external staffing agency. If you are selected for this assignment, you will be employed by Workwell as a W2 employee and will not be an employee of Wizards or Hasbro.
Employment Type: Temporary
Location: Remote - Washington State
Duration: 6 months with opportunity to extend up to one year
In compliance with local law, we are disclosing the hourly pay range and benefits available for this role.
Hourly Pay Range: $25.00 - $33.00
Benefits: Workwell offers temporary workers in the United States medical, dental, and vision coverage, as well as paid time off, holiday pay, a health savings account, an employee assistance program, a 401(k) retirement plan, and paid sick leave. Paid sick leave may vary by location.
We’re a team of creators, storytellers, and innovators united under the Hasbro family and home to beloved brands, AAA digital games studios and immersive experiences that spark imagination across generations.
Together, we’re committed to a culture rooted in creativity, excellence, curiosity, and inclusion and where every employee is empowered to think boldly, act with integrity, and spark joy for all.
Hasbro
About the Company – Hasbro
Wizards of the Coast
Who We Are | Wizards of the Coast
We are committed to building an inclusive, welcoming workplace where everyone belongs. Hasbro is an equal opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran, or any other legally protected status.
If you have a disability and need reasonable accommodation during the application and hiring process, including support for the interview, please email your recruiter anytime throughout the process.
Please note that benefits listed below are for full time employees only, please refer to the benefits listed above for Contingent Workers payrolled through Workwell.
Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include:
Health & Wellness
Time Off to Recharge
Financial Well-being
Life & Family Support
Volunteer and Community Initiatives
Learning & Development
Exclusive Perks
Please review our
Applicant Privacy Notice
to learn how we collect, use, and protect your personal information in connection with the application process.
Location: Jakarta, Jakarta, Indonesia
Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world.
At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded.
LEAP Program Description
Global Solutions Ventures (GSV) – a joint-venture partnership between ZemiTek, LLC and Dexis Consulting Group – is implementing the Long-term Exceptional Technical Assistance Project (LEAP Global), a mechanism originally used by USAID to battle against infectious diseases such as malaria, HIV/AIDS, tuberculosis, neglected tropical diseases, and pandemic influenza. As of July 1, 2025, LEAP Global transitioned to the U.S. Department of State (DOS). This initiative aims to address the complex human resource challenges faced by national infectious disease programs in the USA-supported countries.
The intervention of this project is to hire and embed technical expert advisors and subject matter experts within government entities. By directly embedding the technical expertise within the national programs, LEAP provides long-term, sustainable lifesaving support to empower host governments to lead and manage key aspects of their infectious disease portfolios and improve coordination between the U.S. Government and the host country.
About the Position
The MNCH Advisor will advance the United States Department of State (U.S. DoS)' lifesaving humanitarian assistance (LHA) Maternal and Child Health (MCH) programs in Indonesia, in full alignment with the U.S. Presidential Executive Order directives. The Advisor will provide technical support to Indonesia's Ministry of Health (MoH) to strengthen service delivery and institutional capacity for improving maternal, neonatal, and child health outcomes, including polio eradication and measles elimination.
The Advisor will work closely with the U.S. Embassy Jakarta ECON Health Unit, MoH counterparts, and provincial and district health offices to ensure a coordinated, sustainable implementation and development and execution of a responsible, phased transition plan for the U.S. DoS-supported MCH activities to relevant Indonesian government entities. The Advisor will report to and receive technical guidance from the U.S. Embassy Jakarta ECON Health Unit points of contact and the MoH Directorate of Family Health and Directorate of Immunization.
Location:
Jakarta, Indonesia, with regular travel to project areas in Indonesia.
Responsibilities
Program Management and Technical Leadership (80%)
Lead the strategic transition of lifesaving MCH program activities to relevant directorates under MoH, ensuring sustainable institutional capacity and program ownership through the development and implementation of a responsible transition plan, including phased transfer of technical, managerial, and implementation responsibilities to Ministry of Health counterparts, and embedding of quality improvement approaches within national systems.
Oversee documentation and knowledge transfer of relevant MCH activities, ensuring continuity of services and responsible transition to GoI counterparts in accordance with the agreed transition roadmap and sustainability plan.
Serve as the primary liaison between DoS, implementing partners, MoH, and local governemnt ensuring effective communication and coordination across MCH, polio, and measles initiatives, including coordination on transition planning, milestone tracking, and handover of responsibilities.
In collaboration with the U.S. Embassy Jakarta ECON Health Unit and the MoH, provide technical guidance on life-saving activities to implementers, ensuring alignment with U.S. Government and MoH priorities and supporting gradual transfer of technical leadership to MoH counterparts.
Review and provide technical input on work plans, monitoring and evaluation (M&E) frameworks, and key project deliverables.
With guidance from the U.S. Embassy Jakarta ECON Health Unit and MoH, analyze and interpret public health program data to generate key results and trends, supporting the tracking of MCH, polio, and measles indicators as well as transition readiness indicators and quality improvement performance measures.
Participate in and support regular meetings with implementers, contributing to briefings, data calls, and ad hoc analyses as required, including review of transition progress and sustainability planning.
Identify and address implementation challenges, ensuring effective use of U.S. Government resources and achievement of program objectives for MCH, polio, and measles.
Stakeholder Coordination and Representation (20%)
Serve as a technical subject matter expert, engaging with MoH counterparts and other stakeholders to advance the America First Global Health Strategy, with focus on MNCH, polio, and measles and supporting the institutionalization of sustainable systems through a structured transition approach.
Support joint work planning and oversight of MNCH, polio, and measles interventions with implementers and MoH directorates, and provincial and districts health offices, while ensuring alignment and integration of a comprehensive, phased transition plan, including monitoring of handover milestones and sustainability benchmarks.
Attend meetings with the Government of Indonesia (GoI) and development partners, providing timely reports and key takeaways on MCH, polio, and measles topics, including updates on transition progress, capacity transfer, and institutionalization of quality improvement approaches.
Foster strong working relationships with the GOI counterparts and implementers to ensure alignment and collaboration across all relevant activities, including shared ownership of the transition process and long-term sustainability of program outcomes.
REPORTING
:
Submit a detailed monthly report to the U.S. Embassy Jakarta ECON Health Unit by the 5th day of the following month.
Submit weekly progress updates with key successes to the U.S. Embassy Jakarta ECON Health Unit and participate in weekly calls.
Qualifications
Medical degree (M.D. or equivalent bachelor's/first professional degree in Medicine) required, plus an advanced (graduate-level) degree in Public Health required.
Additional certifications in knowledge management and monitoring and evaluation are an asset.
Minimum of seven (7) years of progressively responsible experience in public health programming, preferably with the U.S. government or other bilateral/multilateral organizations.
Demonstrated expertise in the design, implementation, monitoring, and evaluation of MNCH, polio, and measles programs.
Strong knowledge of Indonesia’s health sector, national health information systems, and M&E frameworks.
Proven ability to analyze epidemiological data and translate findings into actionable program improvements.
Excellent written and verbal communication skills, with the ability to present complex information clearly to diverse audiences, including senior leadership.
Strong project management, analytical, and technical skills, with experience reviewing and providing feedback on technical documents and reports.
Ability to work independently, manage multiple priorities, and adapt to changing circumstances.
Exceptional interpersonal skills, including diplomacy, tact, and the ability to build consensus among multiple stakeholders.
Experience mentoring and building capacity of local organizations, including government and civil society partners.
Proficiency in Microsoft Office and web-based data management tools; ability to quickly learn new systems.
Professional proficiency in spoken and written Bahasa Indonesia is required.
Fluency in written and spoken English is required.
Benefits
Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for
full-time, US-based
positions only. These benefits include:
Medical and prescription drug coverage:
A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents.
Dental insurance:
Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits.
Company-paid vision insurance:
Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis.
Employer-funded health reimbursement arrangement (HRA):
Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses.
Company-paid life and disability insurance:
Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage.
Optional supplemental insurance:
Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents.
Employee Assistance Program (EAP):
Company-paid access to confidential counseling and legal and financial support resources for employees and their families.
Health and wellness resources:
Virtual care, behavioral health resources, and wellness programs available through the medical plan.
Benefits assistance:
Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center.
Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements.
Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you?
If you are passionate about this opportunity, apply now!
Only those applicants who meet the above criteria will be contacted for interview.
Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.
Location: San Francisco, CA
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU’LL DO
- Run the monthly and quarterly commission cycle, from pulling data and calculating commissions to validating payouts, getting approvals and handing off to payroll.
- Investigate rep questions, document what you find, recommend fixes, and clear issues quickly so reps trust their payouts.
- Work with Salesforce and data owners to keep source data clean, map new fields and deal types, and find upstream problems before they turn into payout errors.
- Reconcile and audit payouts against payroll, bookings and plan terms every cycle.
- Model the cost and payout impact of proposed plan changes and set up new plans in the system.
- Automate manual steps, tighten SLAs and build reporting on attainment, payout cost and comp effectiveness.
WHAT YOU’LL BRING
- 5+ years in sales compensation, commissions operations or a closely related finance/RevOps role.
- A track record of managing commission cycles across multiple regions, currencies, and payroll schedules, from data collection through payout validation, approvals, and payroll handoff.
- Strong analytical skills, including payout modeling, data reconciliation, and investigating discrepancies against compensation plan terms.
- Experience using Salesforce to pull and review sales data for commission calculations.
- Ability to configure sales compensation tools to calculate, validate, and report commission payouts.
- Clear, calm communication with sellers and leaders, including during difficult payout conversations.
EVEN BETTER…
- Familiarity with commission accounting, including accruals, journal entries, and month-end close.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: San Francisco, CA
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU’LL DO
You'll own the operational backbone that connects what we sell to what we bill: turning executed contracts and agent usage into accurate bookings and reports, and turning the data behind both into critical insights the business acts on. This role sits at the center of the company’s business model and works across Sales, Finance, Legal, Pricing, GTM Systems, and Agent Development.
Own Order Management across the Customer Lifecycle
- Own the path from signature to booking: build, verify, and book quotes across the customer lifecycle, capturing all critical commercial terms
- Collaborate across GTM Operations, Finance, and Sales Compensation to ensure bookings flow accurately into all downstream systems and reporting
- Leverage and spearhead order management guides and best practices, influencing policies and processes as new terms and products emerge
Accelerate usage tracking and reporting
- Partner with Agent Development to set up, verify, and maintain outcome-based usage tracking across agents
- Run the monthly consumption reporting and billing cycle for our growing customer base, delivering key reports to the company and to the Customer
- Serve as the owner for usage questions from customers, Sales, and Agent Development
Support our Deal Operations and Velocity
- Draft, review, and execute order forms, working with our Pricing team to align on commercial negotiation, deal forecast, and downstream operability
- Partner with Sales, Legal, Pricing, and Finance across the deal lifecycle to execute deals cleanly and drive scalability over time
Build the Operational Machine with us
- Continuously identify repetitive processes across the order management lifecycle and collaborate across the Go-to-Market Operations team to automate and scale them
- Work with Revenue Operations and GTM systems to define billing processes and policies for new products and pricing models
- Ramp from running standard processes to owning complex and ambiguous scenarios
WHAT YOU’LL BRING
- 2–4 years in deal desk, order management, billing operations, or revenue operations at a B2B SaaS company
- Experience owning an operational booking and/or billing queue end-to-end with high accuracy against monthly deadlines
- Experience with CRMs (e.g., Salesforce) and a CPQ or billing system; comfortable reading a contract and translating terms into system fields
- Strong attention to detail and clear written communication skills to collaborate with Sales, Finance, Legal, and customers
- Ability to identify areas for improvement and build solutions using AI tooling
- Based in San Francisco and able to work in-office with the team
EVEN BETTER…
- Experience with usage-based billing (commitments, overages, credits, true-ups)
- Familiarity with Quoting and Contract Lifecycle Management tools
- SQL or spreadsheet modeling skills
- Exposure to sales compensation, revenue recognition, or partner and reseller billing
- Experience at a high-growth company where you helped stand up a process from scratch
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: San Francisco, CA
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
Sierra’s Applied Research team advances the quality, speed, and cost efficiency of the models powering our agents across a wide range of tasks. Our work spans post-training open-weight models for specialized capabilities and pioneering new approaches to voice AI, turning research breakthroughs into reliable production systems.
WHAT YOU’LL DO
- Tackle unsolved applied AI and ML problems. Pushing the boundaries of post-training, voice AI, and long-horizon task execution, building agents that can reason, adapt, and reliably carry out complex tasks for customers.
- Determine when to build specialized models and when to use externally provided frontier intelligence, balancing quality, speed, and cost to deliver customer value.
- Turn ambiguous product and customer problems into well-framed machine learning problems.
- Develop, fine-tune, evaluate, and deploy models that improve Sierra’s customer-facing AI agents.
- Advance our post-training work, from supervised fine-tuning toward reinforcement learning and long-horizon optimization.
- Build rigorous evaluations that connect model performance to real-world agent quality.
- Work with large-scale, proprietary datasets spanning text and audio interactions.
- Collaborate across Sierra while taking ideas from experimentation through production deployment and customer impact.
WHAT YOU’LL BRING
- Strong experience building and deploying production machine learning and AI systems. We welcome backgrounds across applied ML, including search, ranking, recommendations, advertising, language, and speech.
- Excellent judgment in framing product problems as ML tasks and selecting the simplest & most effective approach.
- Experience working deeply with data, experimentation, evaluation, and model iteration.
- A practical, evidence-driven approach to ML, with strong judgement around when a problem calls for modeling and when a simpler solution will deliver the best outcome.
- The ability to operate with high agency and work across the stack when needed to deliver an outcome.
- Alignment with Sierra’s values, including Craftsmanship, Customer Obsession, and Competitive Intensity.
- A degree in computer science, machine learning, or a related field, or equivalent professional experience.
EVEN BETTER…
- Experience with supervised fine-tuning or reinforcement learning.
- Experience in search, ranking, recommendations, or advertising systems.
- Experience training and deploying language, speech, or multimodal models.
- Experience designing model evaluations tied to real-world product outcomes.
- Experience working with large-scale consumer datasets or high-volume ML products.
- Contributions to applied ML research or benchmarks.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: San Francisco, CA
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
ABOUT THE ROLE
Sierra’s AI agents depend on foundation models to reason and act in real time. The Inference team builds the systems that make those models fast, reliable, and efficient at scale.
As a Software Engineer on Inference, you’ll help define Sierra’s inference architecture across both self-hosted models and third-party inference providers. You’ll work on the systems responsible for serving and routing inference, managing capacity and quota, and optimizing for latency, reliability, and cost.
This is a systems-first role at the intersection of distributed infrastructure and AI. You don’t need to be an ML researcher—we’re looking for engineers who love complex systems problems and are excited to apply that expertise to one of the fastest-moving areas of AI infrastructure.
WHAT YOU'LL DO
- Partner with frontier labs and providers. At our scale, we rely on frontier labs, and inference providers to supply capacity, training and inference infrastructure.
- Shape Sierra’s inference architecture. Design how inference traffic flows across models, infrastructure, and providers, including new serving and proxy layers as Sierra scales.
- Build for low latency and high reliability. Develop systems for routing, failover, capacity management, and quota that keep inference performant and available across large-scale production workloads.
- Build and operate self-hosted inference. Run models on GPU infrastructure, from building containers and operating inference engines to managing the underlying compute capacity.
- Optimize inference performance. Work with the Applied Research team on techniques such as speculative decoding and serving-engine optimizations that improve latency, throughput, and cost.
- Build across a hybrid inference stack. Work with both Sierra-managed infrastructure and leading inference platforms, making architectural decisions about where and how workloads should run.
- Push the serving stack forward. Work closely with inference providers to tune engines and infrastructure for Sierra’s workloads.
- Support the broader model lifecycle. Contribute to infrastructure that enables post-training while partnering closely with our Models and Agent Runtime teams.
WHAT YOU'LL BRING
- Deep systems thinking and strong distributed systems fundamentals.
- Experience designing, building, and operating large-scale production systems.
- Strong judgment around tradeoffs involving latency, reliability, capacity, and cost.
- Experience taking ownership of complex infrastructure from architecture through production operation.
- Excitement about applying systems expertise to AI infrastructure and learning quickly as the underlying technology evolves.
EVEN BETTER
- Experience with ML infrastructure, MLOps, or production inference systems.
- Experience serving LLMs or other large models at scale.
- Experience operating self-hosted inference and GPU infrastructure.
- Familiarity with inference frameworks such as vLLM or SGLang.
- Experience with post-training infrastructure or inference-performance optimization.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: San Francisco; Toronto; New York; Montreal; Seattle
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
We're looking for distributed systems engineers and product-minded generalists to build the distributed runtime that powers large-scale LLM inference on Baseten. Our inference platform empowers customers to deploy and operate cutting-edge models with industry-leading performance, scalability, and reliability. It also powers Model APIs, our hosted endpoints for the latest open-source models. You'll work across the stack, from the developer experience customers use to deploy models, through the libraries behind features like tool calling and reasoning, down to the systems that orchestrate deployments on Kubernetes and route traffic efficiently. Your job is to make sure every model on our platform is fast, reliable, and cost-efficient. You'll join a small, high-impact team at the intersection of distributed systems, model performance, infrastructure, and product, helping define how developers use AI models at scale. This role is ideal for engineers who enjoy owning systems in production, solving hard integration problems, and making complex infrastructure simple and reliable for users.
EXAMPLE INITIATIVES
You'll get to work on these types of projects on our Inference Platform:
- The Baseten Inference Stack at NVIDIA Dynamo Day https://www.baseten.co/blog/nvidia-dynamo-day-baseten-inference-stack/
- 2x faster inference with KV cache-aware routing https://www.baseten.co/blog/how-baseten-achieved-2x-faster-inference-with-nvidia-dynamo/
- How Baseten multi-cloud capacity management (MCM) unifies deployments https://www.baseten.co/blog/how-baseten-multi-cloud-capacity-management-mcm-powers-cloud-self-hosted-and-hybr/#comparing-deployment-options-cloud-vs-self-hosted-vs-hybrid
RESPONSIBILITIES
- Build the infrastructure and orchestration systems that deploy and run large-scale distributed LLM inference, including routing, autoscaling, scheduling, and runtime management.
- Design, build, and operate Model APIs, with a focus on advanced inference capabilities: structured outputs (JSON mode, grammar-constrained generation), tool/function calling, and multimodal serving.
- Implement platform fundamentals such as API versioning, validation, usage metering, quotas, and authentication.
- Instrument deep observability (metrics, traces, logs) and build repeatable benchmarks for speed, reliability, and quality. Help set best practices for testing, release automation, and operational excellence.
- Debug and harden complex production systems spanning Kubernetes, distributed runtimes, networking, and GPU workloads to improve reliability and scalability.
- Partner with Inference Performance engineers and other teams to make new optimizations broadly available to customers and easy to configure.
- Own projects end to end, from architecture through deployment, monitoring, and iteration on customer feedback. Along the way, make thoughtful tradeoffs between performance, reliability, operational simplicity, and developer experience.
REQUIREMENTS
- Bachelor's, Master's, or Ph.D. in Computer Science, Engineering, or a related field, or equivalent practical experience.
- 3+ years building and operating distributed systems, backend infrastructure, or large-scale APIs where reliability, latency, and scale are first-class concerns.
- A proven track record of owning low-latency, reliable backend services, including rate limiting, auth, quotas, metering, and migrations.
- Infrastructure instincts with a feel for performance: profiling, tracing, capacity planning, and SLO management.
- Comfort debugging performance and reliability issues across multiple layers of the stack, from application behavior down to runtime and infrastructure internals.
- A strong sense of developer experience. You think about how systems are used, not just how they work.
- Eagerness to learn new languages, frameworks, and systems, and a real interest in inference engineering. Prior ML or LLM experience isn't required, though experience with model serving or inference systems is a plus.
- Excellent written communication and collaboration skills, including writing clear design docs and working across functions.
NICE TO HAVE
- Experience with or contributions to LLM inference engines and frameworks such as vLLM, SGLang, TensorRT-LLM, TGI, or Dynamo.
- Deep Kubernetes experience, including operators and custom resources, plus familiarity with service meshes or API gateways.
- Experience with distributed scheduling, autoscaling, or service orchestration.
- Experience operating GPU workloads in production.
- A background in developer-facing infrastructure or APIs, or contributions to open-source infrastructure or ML systems.
- Familiarity with observability tooling, CI/CD systems, or release automation.
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: San Francisco; Toronto; New York; Montreal; Seattle
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
We're looking for inference performance engineers who want to make the world's most demanding AI workloads run faster and more efficiently. You'll work across the stack, from the inference engine and runtime through scheduling, serving, and routing. Along the way you'll apply techniques like prefill/decode disaggregation, speculative decoding, and KV-cache management. You'll reason from first principles about where time and memory go, find what's holding performance back, and close the gap. Your work directly impacts how fast our customers' models run and how efficiently we serve them. This role is ideal for someone who thrives in a fast-paced startup environment and is eager to make significant contributions to the exciting field of LLM inference.
EXAMPLE INITIATIVES
You'll get to work on these types of projects as an Inference Performance engineer:
- Agentic Kernels in Production https://www.baseten.co/blog/agentic-kernels-in-production/
- How we built the new fastest API for GLM-5.2 https://www.baseten.co/blog/how-we-built-the-new-fastest-api-for-glm-52/
- Live draft model training for speculative decoding https://www.baseten.co/blog/live-draft-model-training-for-speculative-decoding/#eliminating-traditional-bottlenecks
- Making Kimi K3 Tokenization 18x faster https://www.baseten.co/blog/making-kimi-k3-tokenization-18x-faster-for-million-token-agentic-workloads/
- The Baseten Inference Stack https://www.baseten.co/resources/guide/the-baseten-inference-stack/
- Driving model performance optimization https://www.baseten.co/blog/driving-model-performance-optimization-2024-highlights/
RESPONSIBILITIES
- Implement and productionize cutting-edge inference techniques, working deep in runtime internals. That includes quantization, speculative decoding, KV-cache reuse, chunked prefill, LoRA, guided generation for structured outputs, and custom scheduling and routing algorithms.
- Profile and optimize inference end to end, from kernel launch overhead and memory layout up to request scheduling, prefill/decode disaggregation, and cache-aware routing. Run cross-layer investigations, such as tracing a tail-latency regression from request timing through routing and batching down to a kernel.
- Turn performance into cost savings. Improve tokens per GPU-hour, raise utilization, and give customers and internal teams clear latency/throughput/cost tradeoffs.
- Bring up and tune new model architectures on new hardware quickly, often in the same week they're released.
- Build benchmarking frameworks that measure real-world performance across model architectures, batch sizes, sequence lengths, and hardware configurations.
- Contribute upstream to open-source inference engines (vLLM, SGLang, TensorRT-LLM), and partner closely with model, infrastructure, and customer-facing teams to ship wins.
REQUIREMENTS
- Bachelor's, Master's, or Ph.D. degree in Computer Science, Engineering, Mathematics, or related field.
- Experience with one or more general-purpose programming languages, such as Python or C++.
- Familiarity with LLM optimization techniques (e.g., quantization, speculative decoding, continuous batching).
- Strong familiarity with ML libraries, especially PyTorch, TensorRT, or TensorRT-LLM.
- Demonstrated interest and experience in LLMs.
- Deep understanding of GPU architecture.
NICE TO HAVE
- Proficiency in enhancing the performance of software systems, particularly in the context of large language models (LLMs)
- Contributed to vLLM, SGLang, TensorRT-LLM, or another inference engine.
- Worked on large-scale distributed serving: autoscaling, load balancing, multi-region or multi-cloud capacity.
- Written or optimized GPU kernels (CUDA, Triton, CUTLASS, or similar)
- Worked on quantization (FP8/FP4, AWQ, GPTQ) or speculative decoding in production.
- Deep understanding of software engineering principles and a proven track record of developing and deploying AI/ML inference solutions.
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: Remote Canada; Toronto, Ontario
Workplace: Remote
Artificial Intelligence. Actual Impact.
At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.
We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive.
So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.
THE ADVENTURE AHEAD
This is a partner marketing role built for pipeline. You'll turn a small number of high-potential partnerships (think AWS, Deloitte, and Carahsoft) into real, measurable revenue channels. You'll also be our enterprise marketing lead for regulated industries, specifically life sciences and government, where trust, compliance, and the right partner relationships decide who wins.
The objective is clear, but the playbook is yours to define. Some weeks you'll build an account plan with an AWS demand gen partner. Other weeks you'll plan a field event for healthcare or federal buyers, or work with sales on a named account list. The goal is to leverage partner channels to generate Enterprise, public sector and life sciences pipeline.
🗓️ THE DAY-TO-DAY
Partner Marketing That Generates Pipeline (the core of the job)
- Run joint programs with a small number of select partners (AWS, Deloitte, Carahsoft, and others as we prove what works) that move Enterprise and Gov pipeline.
- Make AWS work harder. Partner with our AWS demand gen resource by supplying what's been missing: target account selection, strong assets, account intelligence, seller engagement, tracking, and a packaged pitch AWS sellers can use.
- Use partner relationships to open doors at named ABM accounts, through formal partner workflows and one-off introductions, and build a repeatable process around both.
- Work closely with the Partnerships team on joint planning, co-funded activity, and accountability on timelines and lead commitments.
- Own partner-sourced and partner-influenced attribution with RevOps so we know what's working and where to invest.
Field Events
- Plan and run field events that put us in front of enterprise buyers, including Supper Clubs and partner co-hosted dinners, roundtables, and executive gatherings.
- Work with partners to co-fund and co-host events, with registrant targets and clear roles agreed up front.
- Partner with AEs, BDRs, and partner managers before and after every event so meetings, follow-up, and pipeline actually happen.
- Support our presence at industry events (for example, HR Tech, Unleash, DevLearn, and GovLoop) and turn them into pipeline.
Regulated Industries: Healthcare and Government
- Own the enterprise marketing approach for healthcare and public-sector buyers, where long cycles, compliance requirements, and buying committees shape everything.
- Build account-based programs for healthcare systems and government agencies using intent data and buying signals.
- Support federal campaigns alongside product marketing and the gov sales team: content syndication, event execution, targeted account lists, and partner-led plays (such as Carahsoft).
- Develop messaging and programs that speak to the real concerns of regulated buyers, like security, compliance, procurement paths, and contract vehicles.
Account-Based Execution and Sales Partnership
- Build account-based programs that reach full buying committees, including expansion into new teams inside existing accounts.
- Partner with enterprise AMs, AEs, and BDRs through structured cadences on targeting, messaging, and pipeline reviews.
Measurement & Iteration
- Use AI to scale what works.
- Measure everything: pipeline created, influenced, and accelerated, with clear attribution across new business, expansion, and partner-sourced.
- If something isn't working, whether a channel, an event, or a partner, you say so and change course. No sunk-cost loyalty.
💪 YOUR SUPERPOWERS
- Pipeline-obsessed marketer: 4–6 years of B2B SaaS marketing experience, with at least 1–2 years targeting enterprise buyers (5,000+ employees). You've driven measurable pipeline and revenue, not just lead volume.
- Partner builder: You've made partnerships produce pipeline, not just co-branded content. You know how to get a partner's sellers to care about your accounts.
- Field event operator: You've planned and executed events that turned into meetings and opportunities, and you know how to get sales and partners in the room.
- Buying-committee thinker: You're fluent in intent data, buying signals, and account engagement, and you use them to decide where to focus.
- Sales trust-builder: You win as a team with sales, through in-the-weeds collaboration and shared accountability.
- Ruthless about scope: You orient around what gets results and can stay focused on a few partners and programs without losing sight of the goal.
- "I can figure this out" mindset toward tools: UserGems, Influ2, ReachDesk, HubSpot, Salesforce, Outreach, Claude. Bonus points if you've used some, but curiosity matters more than a checklist.
- Active AI practitioner: You're already applying AI anywhere and everywhere.
🎁 BONUS POINTS
- Experience marketing to healthcare, government, or other regulated or public-sector buyers.
- Experience with hyperscalers (AWS, Google Cloud, Azure), co-sell, or global systems-integrator partnerships (Deloitte-style) where you made the relationship produce pipeline.
- Experience with government channel partners or reseller/contract vehicle models (Carahsoft-style).
- Familiarity with compliance and procurement considerations in healthcare or federal sales.
- Experience in learning, HR tech, or skills-focused technology.
OUR HYBRID WORK PHILOSOPHY 🤝
Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing.
OUR TOTAL REWARDS PHILOSOPHY 🎉
Our Total Rewards Philosophy centers around three core areas to reward and care for our People:
- Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
- Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being.
- Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.
OUR PROMISE TO YOU 😍
- Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
- Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
- Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
- Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
- Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
ABOUT DOCEBO 💙
At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO https://www.docebo.inc/home/default.aspx), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values—Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.
Docebo is an Equal Employment Opportunity employer https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.
Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to their recruiter directly.
Location: Remote Canada
Workplace: Remote
Artificial Intelligence. Actual Impact.
At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.
We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive.
So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.
Docebo is a hybrid workplace, with employees expected to work 3 days per week from our offices. However, due to the niche skill set required for this role, we are opening this position to remote candidates as an exception to our standard workplace policy.
🌟 THE ADVENTURE AHEAD
At Docebo, we win in the enterprise segment by knowing our customers and running programs that generate real pipeline — full stop. This role exists for one reason: more enterprise pipeline, by any means possible. Not "this channel." Not "the approved playbook." Just whatever moves Enterprise accounts closer to a deal.
You’ll deploy strategic campaigns and activations to ensure our existing accounts expand. If you find yourself protecting a channel instead of the outcome, you're doing it wrong.
The objective is clear; however, the playbook to get there is yours to define. You'll run upsell and cross-sell programs, you'll make an underperforming enterprise partner a revenue generating channel, and you'll support some Enterprise federal focused activities. Every week or day will look a little bit different, but the goal and focus areas remain the same.
🗓️ THE DAY-TO-DAY
PIPELINE GENERATION (THE CORE OF THE JOB)
- Drive net-new enterprise pipeline through multi-channel programs — partner marketing, ABM, digital, field events, direct mail, coordinated outbound, or whatever works. The channel is secondary. The pipeline is the point.
- Build account-based programs using intent data and buying signals to prioritize in-market accounts and reach full buying committees, not just ad hoc contacts.
- Partner with enterprise AMs, AEs and BDRs through structured cadences on targeting, messaging, and pipeline reviews. You build trust and collaboration with the sales team.
ENTERPRISE EXPANSION — CROSS-SELL / UPSELL (YOU OWN THIS)
- Own the enterprise cross-sell and upsell motion: identify new buying groups inside existing accounts, get in front of the teams not yet using Docebo, and help accelerate in-flight expansion opportunities.
FEDERAL / GOVERNMENT SUPPORT
- Support enterprise federal campaigns. This includes content syndication, event execution, targeted account lists, and campaign support alongside product marketing and the broader gov motion. This is a support function within your book of work, not a standalone track.
ENTERPRISE PARTNER MARKETING
- Run partner campaigns with a small number of select partners that move ENT/Gov pipeline (think Deloitte, AWS, Carahsoft) — joint programs and co-hosted events. If it generates measurable, Enterprise pipeline, it’s in scope.
MEASUREMENT & ITERATION
- Using AI to scale what works.
- Measure everything — pipeline created, influenced, and accelerated, with clear attribution across new business, expansion, and partner-sourced.
- If something isn't working, you say so and change course. No sunk-cost loyalty to a channel or a partner.
💪 YOUR SUPERPOWERS
- Pipeline-obsessed generalist: 3–4 years of B2B SaaS marketing experience, at least 1 year with enterprise buyers (5,000+ employees). You've driven measurable pipeline and revenue across new business, expansion, and cross-sell — not just lead volume.
- Buying-committee thinker: Fluency in intent data, buying signals, and account engagement scoring informs how you prioritize and what you build.
- Sales trust-builder: You understand you win as a team with sales — in-the-weeds collaboration, pipeline reviews, and shared accountability, not just campaign reporting.
- Ruthless about scope: You orient around what gets results, full-stop. You can hold a lever without losing sight of the end goal.
- "I can figure this out" mindset toward tools: UserGems, UserLed, Influ2, ReachDesk, HubSpot, Salesforce, Claude, Outreach — bonus points if you've used some of them, but curiosity and aptitude matters more than a checklist match.
- Active AI practitioner: you're already applying AI anywhere and everywhere.
🎁 BONUS POINTS
- Experience running or collaborating on field events as part of an enterprise GTM motion.
- Experience targeting government or public-sector accounts.
- Exposure to AWS Marketplace or systems-integrator partnerships (Deloitte-style relationships) — specifically where you've made the partnership produce pipeline, not just co-branded content.
OUR HYBRID WORK PHILOSOPHY 🤝
Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing.
OUR TOTAL REWARDS PHILOSOPHY 🎉
Our Total Rewards Philosophy centers around three core areas to reward and care for our People:
- Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
- Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being.
- Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.
OUR PROMISE TO YOU 😍
- Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
- Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
- Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
- Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
- Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
ABOUT DOCEBO 💙
At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO https://www.docebo.inc/home/default.aspx), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values—Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.
Docebo is an Equal Employment Opportunity employer https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.
Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to their recruiter directly.
Location: Renton, Washington, United States
We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.
At Wizards of the Coast, we connect people globally through play and imagination. From our genre-defining games like Magic: The Gathering® and Dungeons & Dragons® to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That’s where you come in!
The
Director of Partnerships & Program Management, Magic Franchise
, will play a key role in bringing Magic’s partnerships to life and developing the emerging initiatives that advance the franchise into new areas, such as entertainment. This role will focus on:
Leading and developing the Partner Program Management team, the connective tissue between the Magic ecosystem with our Universes Beyond partners, and
Managing a portfolio of multi-year, cross-functional initiatives that capitalize on new opportunities for Magic and help set the path for our most ambitious releases.
You will be responsible for the daily execution of established programs and for exploring what comes next. Operating at the intersection of partnership, product, and creative, you will work effectively within a complex, matrixed organization. You will handle emerging issues outside regular processes and lead through influence, collaboration, and partnership.
What You’ll Do:
Lead the Magic Franchise Program Management Team: Support your Partner Program Managers through resolving critical issues, ensuring final delivery, and growing partner engagement throughout the Magic ecosystem. You will establish the team’s rhythm, clear day-to-day obstacles, and anticipate and manage the expectations of internal and external collaborators and customers.
Develop the Craft & Team: Establish the best practices that scale the team’s impact, and coach and mentor Partner Program Managers into well-rounded, cross-functional leaders.
Drive Emerging Franchise Initiatives: Manage a portfolio of principal-level initiatives that build Magic’s future. You will assess and help craft pitches for new Universes Beyond sets. You will also assemble and lead cross-functional teams to bring new ideas and special projects to life.
Be the Partner Expert. Serve as the primary partner specialist within Wizards of the Coast, coaching teams on effective partner engagement and communication, while advancing the Magic franchise goals with partners.
What You’ll Bring:
A proven program management leader with a track record of succeeding in ambiguity and operating effectively within complex, matrixed organizations. Effective escalation management and problem-solving skills, with the judgment to resolve challenges.
A demonstrated ability to coach, mentor, and lead senior program managers. A track record of building high-performing teams through operational efficiency and best practices
Strategic vision to identify and build new opportunities, paired with the creative and editorial judgment to evaluate pitches.
Outstanding relationship-building and influencing abilities, including the capacity to advance an agenda through informal channels and maintain strong connections across partner studios.
Extensive knowledge of the Magic ecosystem and partner programs, along with the insights to identify and grow partner engagement.
Excellent verbal, written, and presentation skills, including the ability to deliver clear and concise instructions and feedback to partners.
Ability to curate and interpret data from multiple sources, synthesize a compelling story, and develop actionable recommendations.
Passion for play and a desire to take on increased responsibilities over time.
BA/BS or equivalent experience preferred.
The pay transparency range for this role is listed below. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package.
Pay Range
$189,400
—
$295,900 USD
Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include:
Health & Wellness
Time Off to Recharge
Financial Well-being
Life & Family Support
Volunteer and Community Initiatives
Learning & Development
Exclusive Perks
Please review our
Applicant Privacy Notice
to learn how we collect, use, and protect your personal information in connection with the application process.
Location: San Francisco, CA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the team
Anthropic's Security Governance, Risk, and Compliance (GRC) team is the connective tissue that holds the company accountable to its security commitments. We translate regulatory, customer, and voluntary obligations into controls that teams act on, and give leadership a bird's-eye view of how well we're meeting them. We're building toward a fundamentally different kind of GRC: one that directs Claude, with the right humans in the loop, to challenge and evidence the performance of controls continuously rather than through periodic audits.
Within Security GRC, Compliance and Audit Programs (CAP) runs the integrated audit across our frameworks and maintains the Common Control Framework the program hangs off. This role sits in Compliance & Audit Programs and works one regime family, US public sector, from requirements through authorization and ongoing compliance, working alongside the public sector engineering pods rather than downstream of them.
About the role
You'll help drive the compliance programs that keep Anthropic's US government authorizations current: federal civilian (FedRAMP, including FedRAMP 20x for Claude Enterprise), Department of War (DoD impact levels, CMMC, NIST SP 800-171), and state and local (StateRAMP, TX-RAMP and agency requirements). You'll own the recurring cycles those authorizations run on (continuous monitoring, POA&M, annual assessments, significant changes), help build new authorizations as we add them, and keep every frontier model's authorizations current.
You'll turn government requirements into specific, testable requirements that engineering teams build against, review the evidence that comes back, and say so when a launch is not ready for a government boundary. You'll map US government requirements onto our Common Control Framework so the public sector view and the integrated audit view of the same control stay one framework. Building with Claude is a normal part of the job: mapping, evidence collection and reporting, with you deciding where human judgment stays in the loop.
This is an individual contributor role, working closely with a peer on US public sector compliance, for someone who works well independently, writes clearly, and gets satisfaction from a government authorization that holds up as the product changes underneath it.
Key responsibilities
Run the recurring compliance cycles for our US government authorizations (continuous monitoring, POA&M, annual assessments, SSP updates, significant changes and incident notifications), starting with C4G on Palantir FedStart and the NIST SP 800-171 assessment with Schellman
Co-own FedRAMP 20x work for Claude Enterprise, and help build new authorizations (first-party FedRAMP High, DoW impact levels, StateRAMP and TX-RAMP) with requirements and evidence work
Support model authorizations in GovCloud and Vertex for every model launch, as the GRC member of the Inference and model delivery pod
Translate government obligations into partner team requirements, for example vulnerability SLAs in our internal vulnerability reporting platform, and review the evidence
Answer public sector customer and deal questions (what a boundary allows, CUI, IRS Publication 1075, CJIS, ITAR), and handle questionnaires and RFIs until they move to Customer Trust
Map US government requirements onto the Common Control Framework with the Controls Assurance Lead and keep one source of truth for status
Build with Claude: automate mapping, evidence collection and reporting, and verify machine-drafted language before it becomes the record
Minimum qualifications
Several years in security compliance or IT audit with hands-on US government compliance for a cloud service (FedRAMP, DoD impact levels, CMMC or NIST SP 800-171, or StateRAMP), including the ongoing compliance cycle after authorization
Working command of the NIST SP 800-53 Moderate baseline and the mechanics of authorization: boundary definition, control implementation statements, assessment, continuous monitoring, POA&M and significant change
Experience writing requirements for engineering teams from a control baseline and reviewing the evidence that came back
Working knowledge of how a GovCloud or Vertex style government region differs from commercial, and what changes when a model, feature or region is added to an authorized boundary
Enough technical fluency to read a runbook, configuration or pipeline definition and judge whether it enforces the written control
Clear writing, because implementation statements and status reports are what assessors, engineers and leadership work from
Ability to get partner teams to prioritize and close compliance work without authority over them
Preferred qualifications
Have taken a service through FedRAMP High or DoD IL4 or IL5, or supported a service on classified networks
Have worked on a FedRAMP 20x pilot or built machine-readable evidence or reporting for an assessor
Have applied LLMs to compliance work such as control mapping, evidence testing or continuous evidence collection
Hold or are eligible for a US security clearance
Experience with state and local requirements such as StateRAMP, TX-RAMP, IRS Publication 1075 or CJIS
You don't need to
Have done everything on this list or worked every regime. The scarce combination is running a government authorization on its recurring cycle plus the judgment to tell whether a control actually works
Write production code. The bar is fluency sufficient to read, query and challenge
Hold every certification. CISSP, CISA, CGRC or similar are welcome and not required
Have prior AI industry experience
Deadline to apply: None. Applications will be received on a rolling basis.
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$255,000
—
$270,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: San Francisco, CA • New York, NY • United States
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
The Figma Research team is hiring an experienced researcher to support our core product, Figma Design, and actively shape and execute research to drive scale, tap new opportunities, and ensure Figma continues pushing innovation in design and production tooling. Partnering with Product, Design, and Engineering, you'll bring a deep passion for research and strategy, pushing the envelope with AI-led experiences and laddering key user needs to critical product decisions — tackling our highest impact problems and influencing company strategy for both the short- and long-term.
This is a full time role that can be held from one of our US hubs or remotely in the United States.
What you'll do at Figma:
Help Figma grow and innovate by delivering strategic research and recommendations and materially influencing the vision and strategy for Figma Design
Partner closely with product leaders to identify opportunities, generate strategy, and define success
Break down complex business challenges into clear research plans; own the end to end research process and leverage strong storytelling skills to deliver meaningful impact to Figma's businesses
Translate research insights into a compelling narrative that shapes product roadmap priorities
Advocate for the role of Research as a strategic partner in the business process
We'd love to hear from you if you have:
7+ years of experience in UX research or user insights at a high growth B2B SaaS company
Expertise in utilizing a variety of research methodologies, including both qualitative and quantitative techniques, to address product challenges spanning from opportunity identification, concept testing, to feature iterations — including research on AI-powered features or products exploring AI applications
Demonstrated success in identifying assumptions that underpin key challenges, prioritizing the most critical assumptions, and creating right sized research approaches to test those critical assumptions
A proven track record of gaining buy in from executive stakeholders and cross disciplinary partners, transcending mere research mechanics and findings to articulate a larger user story, and the "so what" to inspire action
Ability to balance speed, rigor, and competing inputs — pivoting direction, weighing user research, strategy, business insights, and team input in decision-making, and seeking solutions in creative ways
While it's not required, it's an added plus if you also have:
2+ years in product design, user centric product management, product development, and/or front end engineering
A familiarity and depth of experience using Figma's products
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Pay Transparency Disclosure
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.
Annual Base Salary Range:
$169,000
—
$250,000 USD
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an
equal opportunity workplace
- we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status
,
or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to
accommodations-ext@figma.com
. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with
Figma's Candidate Privacy Notice
.
Application limits:
To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.
Location: Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
This is an overnight shift role with working hours of 12:00am - 7:00am EST.
As a Support Engineer on our U.S. Government Support Engineering team, you operate at the critical intersection of Support and Engineering, enabling public sector organizations and United States government agencies to run GitLab in some of the most secure and constrained environments in the world. Your work directly supports national security missions, including customers operating within FedRAMP-authorized, air-gapped, and classified or semi-classified environments where traditional troubleshooting approaches are not always possible.
In this role, you will engage deeply with GitLab through the command line; analyzing logs, system behavior, and application performance with strong Linux fundamentals and an understanding of how GitLab’s components interact end-to-end. You may partner with Product and Engineering to reproduce and document edge-case defects using sanitized or redacted data, or contribute directly to the product by opening merge requests that resolve customer-impacting issues. Beyond resolving individual cases, you’ll help strengthen GitLab by improving documentation, support workflows, and institutional knowledge, ensuring that lessons learned in highly regulated environments benefit the broader platform; all while working in a fully remote, highly collaborative environment built on trust, autonomy, and shared ownership.
Some examples of our projects:
A tool to quickly analyze strace output
A solution to capture the state of a customer’s server for easier troubleshooting
A functionality to ChatOps to make it easier to identify user accounts on GitLab.com
What you’ll do
Collaborate closely with public sector customers, including U.S. government agencies, the Department of War, and Intelligence Community organizations, to diagnose, troubleshoot, and resolve complex issues in GitLab deployments operating under strict security, compliance, and operational constraints.
Perform deep, hands-on technical investigations using Linux command-line tooling and GitLab internals to analyze logs, system performance, and application behavior, often with limited telemetry or incomplete datasets. You will trace issues across infrastructure, application, and code paths to identify root causes, recommend mitigations, and drive durable fixes; frequently partnering with GitLab Product, Development, and Infrastructure teams to ensure outcomes that meet both mission and platform reliability requirements.
Create and update clear, reusable documentation and support content based on real customer interactions to improve self-service and reduce repeated issues.
Participate in regular
pairing sessions
with other Support Engineers and act as a
stable counterpart
to cross-functional teams to share knowledge and improve support processes.
Contribute to building and refining internal support tools and workflows, including automation and troubleshooting utilities, to make diagnosing and resolving issues more efficient.
Participate in weekday and weekend on-call rotations, providing timely emergency support for self-managed customers operating in restricted and compliance-focused environments.
Support the growth of the team by reviewing applications and assessments, and participating in interviews and hiring decision discussions.
What you’ll bring
Due to government security requirements, you must be a United States Citizen (defined as any individual who is a citizen of the United States by law, birth, or naturalization) to be eligible for this position
Experience managing customer-facing cases across the full support lifecycle, from initial inquiry and triage through reproduction, escalation, and resolution
Strong Linux systems administration knowledge, with the ability to troubleshoot performance and configuration issues in complex environments
Familiarity with AI/LLM-powered developer tooling and gateway architectures (for example GitLab Duo, AI gateway configurations, or similar model-serving/proxy layers), including how they're deployed and troubleshot in self-managed or air-gapped environments
Ability to use scripting languages (preferably Ruby or Bash) and work within model-view-controller frameworks (preferably Ruby on Rails) to investigate and resolve issues
Practical experience with Git and continuous integration/continuous delivery (CI/CD) workflows
Skill in creating and maintaining clear, accurate support content and technical documentation
Ability to explain complex technical topics in a clear, empathetic way to customers and coworkers with varying technical backgrounds
Familiarity with DevOps practices and container-orchestration technologies such as OpenShift and Kubernetes
Understanding of common information security and compliance concepts and controls (for example DISA STIG and SELinux), and eligibility to work on United States federal customer environments as required for this role
About the team
At GitLab Federal, LLC, the U.S. Government Support Engineering team partners with public sector organizations and United States government agencies to support GitLab in highly secure, mission-critical environments. Our work directly enables national security outcomes, supporting customers across the Intelligence Community, Department of War, and other federal, state, and local government entities operating within regulated and restricted boundaries.
We are embedded within Support Engineering and work closely with Product, Development, Infrastructure, Customer Success, and Sales to solve complex, high-impact technical challenges. Our team frequently dives into code, logs, and architectural behavior to understand not just what is failing, but why; especially in environments with sanitized data, limited visibility, and strict compliance controls such as FedRAMP. We collaborate asynchronously across time zones and through structured pairing and discussion to share knowledge, strengthen solutions, and continuously improve how GitLab supports secure, air-gapped, and regulated deployments, while upholding GitLab's standards for rigor, transparency, and technical excellence.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our
benefits
and
equity
. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$95,200
—
$160,800 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Los Angeles, CA
Workplace: onsite
About Spin.AI
Spin.AI is a global SaaS security company based in Palo Alto, CA, protecting enterprises from SaaS ransomware, Shadow IT, non-compliance, data loss, and data leak disasters in the cloud.
SpinOne is an all-in-one SaaS data protection platform built for mission-critical applications such as Google Workspace, Microsoft 365, Salesforce, Slack, and Atlassian. We deliver the most innovative last line of cyber defense, along with SaaS data management and protection, for more than 2,000 organizations worldwide. Learn more at https://spin.ai/
About the Role
We are looking for a hungry, energetic Partner Manager to join our growing security team. Reporting directly to our VP of Sales, this role will focus on building Spin.ai's partner network - initially focusing on the Google Workspace partner ecosystem, then growing into security-specific partnerships. You will help sell Spin.ai's recently acquired industry leader in Google Workspace Security, DoControl, as well as Spin.ai's growing Browser Security solution, combining the two into a powerful, best-of-breed security offering. With the foundation already built - working with leading GWS partners such as SADA, Pythian, and Wursta - we're looking for someone who can take over the running motion and, most importantly, push it to the next level with their knowledge and expertise.
What You'll Do:
Partner Sourcing
Identify net-new Google Workspace and security resellers to work with, and book intro meetings to communicate joint value
Attend local and global events to grow and maintain relationships, representing
Spin.ai
as a leading Google Workspace DLP and Browser Security solution
Work with the VP of Sales and Account Executives to schedule initial account-mapping sessions and start driving joint pipeline
Complete and sign relevant reseller agreements, and negotiate and confirm margins
Partner Deal Sourcing
Work with the partner sales team and
Spin.ai
's sales team to build joint pipeline - this includes writing emails for partner reps to send to their customers, following up on those threads, and creating slides for their recurring customer calls
Enable the partner sales team to effectively position and sell
Spin.ai
security solutions through weekly 1:1 account mappings and the materials listed above
Stay involved as needed from deal sourcing through closed-won to ensure strong engagement from both sides and a successful outcome for all parties
Partner Relationship Management
Partnerships are a relationship game - maintain key relationships across all major partners to keep
Spin.ai
top of mind and seen as a trusted partner
This includes weekly 1:1s with key reps, traveling for lunches, dinners, and events, and staying in regular, informal contact (text)
Market Expertise
Maintain deep knowledge of the Google Workspace DLP and Browser Security space
Understand Spin.ai's differentiators and know every competitor inside and out
Fluently pitch the combined DLP + Browser Security solution, with the ability to sell each individually or jointly as needed
Ask the right discovery questions to effectively communicate joint value in partner intro meetings
What You Bring:
Google Workspace Partner Experience:
3+ years of experience successfully working and selling within the Google Workspace partner ecosystem (SADA, 66degrees, Pythian, etc.)
Domain Knowledge:
Strong understanding of DLP and Browser Security
Security Partner Experience:
Google Workspace is the primary focus, but you also have the drive and ability to grow into building security-specific partnerships (Optiv, etc.)
Positive Attitude:
A mindset focused on positivity and finding ways to do more, every day
Grit and Drive:
Willingness to get hands-on, go above and beyond, leverage internal resources, and do what it takes to drive success for yourself and your prospects
What We Offer:
$300k OTE plus Uncapped Commissions
Unlimited PTO
Hybrid Office Model
Paid Holidays
Premium health, dental, vision, and life insurance, 100% covered by the company
401(k)
Employee Wellness Program
Why Spin.AI?
Inc. 5000 list for 2026! 🚀
Overall Ranking: #3,309
Industry Ranking: #107
Metro Ranking: #114
State Ranking: #463
Forbes Named Spin.AI One of America's Best Startup Employers
THREE
Years in a Row (2024- 2026)
Work in a fast-moving, high-impact cybersecurity company recognized by
Gartner, Forrester, and G2
.
Collaborative, transparent culture – your ideas and experiments matter.
Direct impact: your work translates into real business growth and visibility.
Growth opportunities and performance-based rewards.
Why join Spin.AI?
This is an incredible opportunity to join a fast-paced team with high growth potential to become a new unicorn or decacorn within the next few years.
Dream team of highly motivated and talented people, ambitious goals and challenges that require high analytical, management and communication skills.
EEO Statement
Equal Opportunity Employer
Spin.AI is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO is the Law poster and its supplement.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please contact our HR Manager, Shushan Akopian via shushan@spin.ai.
Location: Los Angeles, CA
Workplace: onsite
About Spin.AI
Spin.AI is a global SaaS security company based in Palo Alto, CA, protecting enterprises from SaaS ransomware, Shadow IT, non-compliance, data loss, and data leak disasters in the cloud.
SpinOne is an all-in-one SaaS data protection platform built for mission-critical applications such as Google Workspace, Microsoft 365, Salesforce, Slack, and Atlassian. We deliver the most innovative last line of cyber defense, along with SaaS data management and protection, for more than 2,000 organizations worldwide. Learn more at https://spin.ai/
About the Role
We are looking for a hungry, energetic Regional Sales Manager to join our growing security team. Reporting directly to our VP of Sales, this role will focus on selling Spin.ai's industry-leading Browser Security solution - a fast-growing market - as well as its recently acquired, best-of-breed SaaS DLP solution, DoControl. This role centers on cutting-edge security, combining top-tier SaaS-level DLP and Browser Security capabilities into a solution no other vendor in the market is able to match. This is a net-new-logo role focused on the Mid-Market/Enterprise space, with an average deal size of $100,000.
What You'll Do:
Pipeline Creation
Work with the VP of Sales and Partner Manager to source deals through our growing partner network - Optiv, Defy, and others
Build market awareness by attending trade shows, building relationships, and following up relentlessly
Partner with Marketing and the SDR team on strategic, focused outbound and inbound management efforts
Deal Management
Drive deals from sourcing to closed-won, including discovery, demos, and Proof-of-Value (POV) execution, negotiations, and procurement
Multi-thread accounts and build relationships from the executive level down to ensure deal alignment and success
Partner with the Principal Solutions Engineer to deliver effective, relevant demos and POVs
Align internal teams as needed to support account success - product requests, financial approvals, etc.
Market Expertise
Maintain deep knowledge of the Browser Security and DLP space
Understand Spin.ai's differentiators and know every competitor inside and out
Fluently pitch the combined Browser + DLP solution, with the ability to sell each individually or jointly as needed
Ask the right discovery questions to uncover each prospect's real challenge
Partner with Product to provide feedback on where we can continue to improve and enhance the solution
Keep Salesforce up to date and maintain a clean, accurate forecast, fulfilling MEDDPICC requirements to ensure each deal is properly qualified, with gaps identified and resolution paths in place
What You Bring:
Cybersecurity Experience:
A proven track record successfully selling enterprise deals ($100K+) for 3+ years, with consistent quota attainment
Domain Knowledge:
Strong understanding of the Browser Security and DLP space, ideally with experience selling similar products
Partner Experience:
A track record of selling with and through channel partners in the cybersecurity space
Positive Attitude:
A mindset focused on positivity and finding ways to do more, every day
Grit and Drive:
Willingness to get hands-on, go above and beyond, leverage internal resources, and do what it takes to drive success for yourself and your prospects
What We Offer:
$300k OTE plus Uncapped Commissions
Unlimited PTO
Hybrid Office Model
Paid Holidays
Premium health, dental, vision, and life insurance, 100% covered by the company
401(k)
Employee Wellness Program
Why Spin.AI:
Inc. 5000 list for 2026! 🚀
Overall Ranking: #3,309
Industry Ranking: #107
Metro Ranking: #114
State Ranking: #463
Forbes Named Spin.AI One of America's Best Startup Employers
THREE
Years in a Row (2024- 2026)
Work in a fast-moving, high-impact cybersecurity company recognized by
Gartner, Forrester, and G2
.
Collaborative, transparent culture – your ideas and experiments matter.
Direct impact: your work translates into real business growth and visibility.
Growth opportunities and performance-based rewards.
Why join Spin.AI?
This is an incredible opportunity to join a fast-paced team with high growth potential to become a new unicorn or decacorn within the next few years.
Dream team of highly motivated and talented people, ambitious goals and challenges that require high analytical, management and communication skills.
EEO Statement
Equal Opportunity Employer
Spin.AI is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO is the Law poster and its supplement.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please contact our HR Manager, Shushan Akopian via shushan@spin.ai.
Location: Remote, United Kingdom
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
What this role is about
You'll manage a team of Assigned Support Engineers who provide relationship-based technical support to GitLab's biggest enterprise customers. ASEs work proactively with customers to find root causes and prevent repeat issues, which is different from working a ticket queue. They also turn their actions and activity into outcomes and deliverables that show customers the ROI they get from GitLab.
You'll build a team that works independently, owns issues from start to finish, and knows when to ask for help. When a customer relationship is in trouble, you'll work alongside the account teams to bring it back to health. You'll also help improve the ASE program in ways that matter to customers and to the company.
What you'll do
Hire, coach, and develop ASEs. Hold regular 1:1s, give direct feedback, deal with performance issues early, and build a team where people feel safe raising problems.
Pay attention to engagement and retention, and coach the team on GitLab's values and operating principles.
Train ASEs to run technical interviews so the hiring pipeline doesn't depend on you.
Set clear goals and expectations, track progress across onboarding, relationships, escalations, and KPIs, and connect the team's work to company priorities. Help ASEs prioritize across accounts when everything feels urgent.
Lead escalations from start to finish. Work with Engineering, Product, Sales, and Customer Success to get the right people moving, and keep the customer informed and confident in the plan.
Work alongside the account teams to bring at-risk customers back to health, including renewal and expansion risk driven by support concerns. Build the recovery plan, drive the technical side, and report on progress until the customer is stable.
Help ASEs translate their actions and activity into outcomes, deliverables, and ROI, and present that to customers and executives in clear decks that cover what happened, what you're doing about it, and what comes next.
Work with the ASE leadership team on initiatives that improve the program and customer outcomes, and see yours through to results.
Partner with Sales, Customer Success, CSMs, Product, and Engineering to push for what customers need, and contribute utilization and onboarding data to capacity and headcount planning with Finance and sales leadership.
Document how the team works and find ways to make it more efficient through tools, process changes, and automation. Use AI well in your own work and coach ASEs to do the same.
What you'll bring
5+ years in technical support, with at least 2 years managing customer-facing technical teams.
Experience with high-touch or assigned support for enterprise customers. Professional services delivery counts. Experience across Self-Managed, GitLab Dedicated, and GitLab.com is a plus.
A strong record of handling escalations with both internal teams and customers. You stay calm, keep people aligned, and know when to bring in leadership.
The ability to turn a complicated or nuanced situation into a clear written story and tie activity to outcomes with numbers.
A customer-centric approach balanced with good judgment about what the service, the team, and the company can deliver, and experience working with account teams to bring struggling customers back to health.
A record of getting work done across teams through influence and strong working relationships. You can work with Sales, CS, and account teams to set clear expectations for the ASE service and find the right path for each customer.
Willingness to be available outside standard hours, including weekends, for the occasional critical escalation or customer-impacting incident.
Comfort with ambiguity and change. You keep a team steady while priorities, processes, and the program evolve, and you explain the reasons for changes so people stay engaged.
A strong technical foundation to guide engineers in complex, production-critical environments, including Linux system administration and web application development concepts. Familiarity with Git, DevOps practices, or GitLab is helpful.
A history of developing engineers at different skill levels through real feedback, mentoring, and clear expectations.
Process skills that make a team more efficient without adding bureaucracy, and comfort leading a remote, globally distributed team using metrics and customer feedback.
About the team
The ASE team is spread across AMER, EMEA, and APAC and works mostly async, with regular pairing sessions, 1:1s, and Slack. We support GitLab's largest and most strategic customers, who run GitLab in production-critical environments. We dig into code and logs, work across departments, and focus on root cause, trends, preventing repeat issues, and providing the technical acumen that helps customers get the most value out of GitLab for their business.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Coordinate virtual and onsite interviews across multiple time zones, including calendars, meeting links, conference rooms, interview materials, and schedule changes; Experience coordinating complex schedules across multiple stakeholders and time zones
seniorJakarta, Jakarta, Indonesia
Не хотите искать каждый день?
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ГибридSan Francisco; Toronto; New York; Montreal; Seattle
ГибридSan Francisco; Toronto; New York; Montreal; Seattle
УдалённоRemote Canada; Toronto, Ontario
УдалённоRemote Canada; However, due to the niche skill set required for this role, we are opening this position to remote candidates as an exception to our standard workplace policy
Renton, Washington, United States
География найма не уточнена
San Francisco, CA • New York, NY • United States
УдалённоRemote, United States; This is an overnight shift role with working hours of 12:00am - 7:00am EST; We collaborate asynchronously across time zones and through structured pairing and discussion to share knowledge, strengthen solutions, and continuously improve how GitLab supports secure, air-gapped, and regulated deployments, while upholding GitLab's standards for rigor, transparency, and technical excellence; The base salary range for this role’s listed level is currently for residents of the United States only