Location: United States, San Diego, CA
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Why PlayStation? Why San Diego Studio?
We are the team behind MLB The Show, a critically acclaimed AAA sports franchise developed for PlayStation, Xbox, and Nintendo platforms. Our focus is on delivering innovative, high-quality gaming experiences – and we’re looking for a Sr Programmer to help build, package, and ship the game on every platform we support.
The ideal candidate possesses strong problem-solving abilities, sharp attention to detail, and thrives both independently and in collaborative, cross-functional teams. They are a versatile generalist who is as comfortable owning a build and data-packaging pipeline as they are bringing the engine up on new hardware or diving into low-level systems to track down a crash or reclaim memory. They enjoy the planning side of the work: scoping infrastructure changes, sequencing a platform or SDK migration so the team is never blocked, and modernizing tools and systems that have grown over many years. Not only does this person have a strong understanding of how large codebases are built, shipped, and maintained, they are also comfortable with the system-level aspects of the target hardware they’re working on when transitioning to new platforms.
Key Responsibilities:
• Develop, optimize, and maintain the cross-platform build and data-packaging pipeline that turns our game into shippable products across all our supported platforms, current and future.
• Bring the engine up on new platforms and drive platform SDK upgrades, resolving the low-level and system-level issues that come with them (toolchains, file systems, memory and address-space behavior, boot and packaging requirements).
• Identify and resolve crashes, out-of-memory conditions, and stability issues across a broad range of hardware, from high-end consoles to memory-constrained mobile devices.
• Build, package, harden, and release our mobile (Android and iOS) products, and keep the associated build automation healthy.
• Own and evolve the studio’s internal tools – data packaging, memory tracking, metrics and profiling – that the wider team relies on every day.
• Plan and lead the modernization of long-lived build systems, toolchains, and infrastructure.
• Manage branch integration and keep builds flowing across mainline, staging, production, and patch branches in collaboration with engineering, QA, and production teams.
Required Qualifications
:
• Bachelor’s degree in computer science, mathematics, or a related technical field or equivalent.
• 5+ years of experience programming in C++ with a focus on performance-critical and system level application.
• Strong experience with development and release of one or more AAA titles.
• Demonstrated ability to work effectively across many unfamiliar systems rather than within a single specialty.
• Strong debugging and problem-solving skills on hard, intermittent, and low-level issues (memory management, crashes, toolchain and SDK behavior).
• Experience with build systems, packaging and deployment pipelines, and build automation (e.g. Jenkins, MSBuild, gradle, and shell/batch scripting).
• Comfort at a low level: memory management, pointers and address spaces, compiler and linker flags, and optimization behavior.
• Hands-on experience with Visual Studio, Perforce, and other standard development tools.
• Working proficiency in C# for tools and pipeline development.
Preferred Qualifications
:
• Experience developing and shipping on console platforms (PlayStation, Xbox, and/or Nintendo Switch), including platform SDKs and certification/packaging requirements.
• Experience shipping mobile titles (Android/iOS): NDK, app-bundle and store submission, code obfuscation and app hardening, and crash reporting.
• Experience developing internal developer tools with graphical front-ends (e.g. C#/WinForms).
• Familiarity with scripting languages like Python is a plus.
• Exposure to graphics/rendering concepts, in particular how rendering features fit within platform memory and performance budgets (desired but not required).
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role
is eligible
for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products.
This role also may be eligible for a bonus package.
Click
here
to learn more.
The estimated base pay range for this role is listed below.
$138,700
—
$208,100 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: United States, San Mateo, CA
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Senior Director, Patents
San Mateo, CA
| Hybrid -
2 days per week in our San Mateo office
Full relocation assistance available for qualified candidates
Role Summary:
As Senior Director of Patents at Sony Interactive Entertainment LLC (“SIE”), you will be the primary counsel responsible for handling the prosecution of SIE’s global patent portfolio and leading the prosecution teams located in SIE’s San Mateo, London, and Tokyo offices. You will be responsible for leading SIE’s efforts to grow its portfolio of utility patents and utility models and will set the strategic direction and priorities of SIE’s patent portfolio. You will also be responsible for providing advice on patent-related issues to SIE legal and business teams, and training business teams on the importance of obtaining protection for SIE’s valuable inventions.
You will report to the Vice President, Intellectual Property, Litigation, Competition and Regulatory and be a senior level member of SIE’s global legal leadership team. You will coordinate prosecution-related activities across SIE’s business and legal functions globally. The position is based in San Mateo, California.
What You’ll Be Doing:
Manage the prosecution of SIE’s global patent portfolio of utility patents, across various product and technology areas, including invention intake, review, and strategic portfolio assessment.
Develop patent strategy in collaboration with the technical and business teams.
Collaborate effectively and efficiently with outside counsel to manage patent preparation and prosecution.
Manage and develop the SIE patent prosecution teams located in San Mateo, London, and Tokyo, inspiring the teams to perform at their best and enhancing their opportunities for growth.
Lead SIE’s efforts to grow its portfolio through patent workshops and other patent mining activities.
Advise SIE leadership on strategic patent-related issues.
Lead support for SIE legal and business teams on patent-related issues and train business teams on the importance of obtaining protection for SIE’s valuable inventions.
Analyze technical trends and developments in the videogame industry and apply this analysis to the strategic direction of SIE’s patent portfolio.
Partner with team members at all levels of the global organization and develop positive and collaborative relationships with engineering, product management and legal teams to support the patent prosecution program.
Continuously refine and improve SIE’s processes for patent prosecution and intake of patentable inventions.
Maintain and monitor SIE’s budget and track spending for all global prosecution-related activities.
What We’re Looking For:
Juris Doctorate degree and admission to practice before the United States Patent and Trademark Office.
An advanced degree in electrical engineering, computer science, or other area relevant to IP practice in the videogame industry.
At least 18 years of experience as a practicing attorney primarily in the area of patent prosecution, preferably with a mix of in-house and private practice experience.
Demonstrated experience and track record of success in building and maintaining a robust global patent portfolio, including portfolio creation, strategy, and counseling.
Experience in preparing and prosecuting domestic and international patent applications and providing patentability, validity, and infringement assessments.
A strong understanding of patent law and principles, and the ability to efficiently review, interpret, and analyze complex legal information.
Outstanding oral, written, and interpersonal communication skills.
Ability to operate with significant autonomy while demonstrating strong executive judgment and self-awareness, remaining receptive to leadership feedback and direction in a collaborative environment, and adapting approach as appropriate while maintaining ownership and a collaborative, solutions-oriented mindset.
Ability to work cross-functionally and internationally with multiple partners and to implement global strategies.
#LI-SF1
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role
is eligible
for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products.
This role also may be eligible for a bonus package.
Click
here
to learn more.
The estimated base pay range for this role is listed below.
$302,400
—
$453,600 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Au, Switzerland
D-ploy is an
IT
and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the
IT
community, we optimize our customer‘s
IT
productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where
IT
counts, join us!
Tasks and Responsibilities
Provide and maintain a stable local IT infrastructure with support from the Competence Center.
Deliver high-quality, friendly, and professional on-site support.
Ensure smooth daily IT operations at the assigned locations.
Support users with local workplace hardware and site-related IT activities.
Work on assigned ITSM tasks and incidents.
Install, configure, replace, and maintain endpoint hardware and standard client devices.
Deliver, relocate, and set up IT workplaces and endpoint devices.
Provide on-site support for hardware-related workplace issues, such as notebooks, desktops, docking stations, monitors, printers, peripherals, and meeting room equipment.
Perform basic troubleshooting for local IT issues and coordinate escalation to the Service Desk or responsible specialist teams when required.
Support local rollouts, device exchanges, and hardware refresh activities.
Visit all assigned sites regularly.
Maintain local IT documentation and coordinate local operational topics with internal stakeholders and suppliers.
Requirements
Good knowledge of IT hardware and standard client devices.
Basic knowledge of standard software used in the workplace environment.
Interest in information technology and technical problem-solving.
Service-oriented and structured way of working.
Good communication skills and a professional attitude.
Willingness to travel between assigned sites.
Fluent German and English (written and spoken) communication skills
Candidates have to declare Criminal record extract not older than 3 months
Benefits
Broad range of activities, tasks, and projects
Flexible working conditions
Vouchers (B-day voucher, wedding, and new born surprise)
Fishing for Friends program – our referral program
Refreshments in the D-ploy office
Further development and professional advancement
Friendly and international working environment
Company-sponsored events
Competitive salary and various benefits
Is
IT
in your DNA?
Location: Boston, MA
Workplace: OnSite
At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.
We are looking for an experienced product research leader to support product development across WHOOP's hardware, wearables, algorithms, sensors, and advanced technology portfolio. You’ll manage a team of research staff that own end-to-end research for early-stage innovation, physical products and apparel, and algorithm development out of WHOOP Labs Boston. You will also contribute to the broader WHOOP Labs research strategy, bringing your research expertise to the Human Subjects Research leadership team.
The ideal candidate brings experience leading researchers in a fast-paced technical product environment, with particular preference for experience supporting hardware, sensors, wearables, or other physical products through iterative development cycles. This position is in-person in Boston, MA 5 days per week with travel 2-3 times per year.
RESPONSIBILITIES
- Develop, manage and scale the human subjects research team with an emphasis on professional development and coaching at multiple levels of seniority.
- Champion research integrity, including ensuring that data collection tools and team practices are optimized for the fast-paced, complex nature of product innovation work.
- Advocate for the needs of your team and their work to unlock high-volume, high-quality research on site at WHOOP Labs Boston.
- Define and monitor key performance indicators (KPIs) to measure the effectiveness of program initiatives and track progress towards goals.
- Collaborate closely with other research leaders to build a strong culture across WHOOP Labs and ensure strong ways of working between research execution and operations teams.
- Partner with stakeholders across signal engineering, machine learning, hardware, apparel, and product to coach on working with HSR and facilitate effective collaboration between teams.
- Champion of culture of team trust, support, and communication, emphasizing the complexities of conducting public-facing, high-engagement activities.
- Partner with the Associate Director of Lab Operations and Associate Director of WHOOP Labs Doha to build the WHOOP Labs brand across the global organization.
- Reports to the Sr. Director of Human Subjects Research
QUALIFICATIONS
- 5+ years of experience in a Research Manager, Research Lead, or similar human subjects research leadership role within a technical product development environment.
- 2+ years of direct people management experience, with a demonstrated ability to coach and develop researchers across disciplines and levels.
- Experience supporting research for consumer hardware, sensors, wearables, connected devices, or other physical products strongly preferred.
- Familiarity with physical product development processes, including early-stage prototyping, iterative testing, hardware development timelines, and/or feasibility explorations.
- Data-driven approach to strategic planning, comfortable reviewing metrics and identifying ways to measure research ROI and impact
- Experience collaborating across multiple functions including engineering, privacy/legal, research, recruitment, and product.
- Passion for building a strong team culture and coaching future research leaders.
- Strong organizational, communication, and documentation skills.
- Passion for health, wellness, and WHOOP’s mission.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.
The U.S. base salary range for this full-time position is $140,000 - $180,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.
In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.
These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.
Location: San Francisco
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
Supply is responsible for knowing everything happening in the compute market: who's building, who's buying, and on what terms. This role owns a specific and fast-moving slice of that map — emerging clouds and international markets — and owns the full relationship lifecycle in that space, from first outreach through to closed terms.
RESPONSIBILITIES
- Build and maintain a real-time picture of the emerging cloud and international compute landscape — who's active, what they're building, and what terms are available
- Own the full partnership lifecycle in this space — from identifying and sourcing new providers, to negotiating terms, to ongoing relationship management
- Develop and manage relationships across a broad set of emerging and international providers, from account reps up through leadership
- Identify, structure, and help close opportunities where Baseten can move quickly to secure favorable capacity terms
- Define compelling value propositions tailored to different types of providers, rather than a one-size-fits-all pitch
- Partner closely with others in the team already covering this space to build out a durable, well-organized intelligence and relationship function
- Collaborate with the broader Supply and Deals functions to bring opportunities to the table and support negotiation when it's time to close
REQUIREMENTS
- Equal parts relationship-builder and operator — you can open a door and also drive it all the way to a closed deal, not just make the introduction
- Background as a broker or market participant in the compute/cloud space is a plus, though we're looking for relationship-builders, not high-pressure sales types
- Creative-thinkers with the ability to build strong rapport with all types of people at all levels of an organization
- Comfortable with a role that offers strong equity upside in exchange for being early and building something from scratch, versus a purely cash-heavy comp structure elsewhere in the market
- Self-directed and high-energy; thrives operating with real autonomy in an ambiguous, fast-changing market
NICE TO HAVE
- Existing network within emerging cloud providers, GPU brokers, or international compute markets
- Prior experience at a neocloud, GPU marketplace, or compute brokerage
- Experience building channel or ecosystem partnership programs at scale
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: San Francisco; New York
Workplace: OnSite
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
We’re looking for a Recruiting Coordinator to help create a seamless, welcoming, and well-organized interview experience for every candidate who engages with our team. You’ll work closely with our recruiters to coordinate both virtual and in-person interviews, support executive involvement when needed, and ensure candidates have everything they need during throughout their interview process. This role is ideal for someone who thrives on operational excellence, loves solving logistics problems on the fly, and brings both warmth and precision to every interaction.
RESPONSIBILITIES
- Work closely with recruiters and hiring managers to coordinate interview loops and debriefs for candidates and the internal team members conducting interviews
- Ensure every candidate has a smooth, well-communicated, and positive experience
- Manage logistics for onsite interviews, including candidate arrival and workspace setup
- Proactively identify and solve day-of issues, including last-minute changes or scheduling conflicts
- Communicate clearly and promptly with candidates and internal teams about interview logistics and updates
REQUIREMENTS
- 1+ year of recruiting or HR experience
- Detail-oriented and operationally strong—you know how to keep things moving
- Clear and professional written and verbal communication skills
- Personable and warm—you're great at making candidates feel welcome and supported
- Ability to think on your feet and respond to last-minute changes
- Previous experience in a recruiting or coordination role is a plus, especially at a fast-paced company
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: San Francisco
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
This is a sourcing-first role, not a deal-closing role. Baseten needs someone who can build and maintain deep relationships across the long tail of data center and powered land providers, well beyond the handful of large, well-known players that everyone in the market is already competing for. This coverage area is a key differentiator for Baseten's broader compute strategy, so we're looking for the best possible person in this specific lane rather than a generalist. You'll own the full lifecycle of a sourcing relationship — from first outreach to ongoing management — not just the introduction.
WHAT YOU'LL DO
- Build and maintain a comprehensive map of data center and powered land opportunities, with a particular focus on the long tail rather than the handful of major, oversubscribed players
- Own the full sourcing lifecycle for each relationship — from identifying and reaching out to new providers, through negotiation support, to ongoing relationship management — not just the initial introduction
- Develop and manage sourcing relationships across neoclouds, hyperscalers, brokers, and independent operators
- Quickly and independently evaluate new sites and spaces to determine fit and priority
- Prepare business cases and cost analysis to support new data center and powered land opportunities, partnering with Finance where needed
- Maintain accurate records of suppliers, contracts, and commercial terms so the team has a reliable source of truth
- Protect Baseten's standing relationships carefully — this role requires real judgment about not burning bridges with the very providers we depend on elsewhere
- Feed market intelligence back into the broader Supply team, including regular updates on pricing and market developments, to support deal strategy and prioritization
WHAT WE ARE LOOKING FOR
- A sourcer at heart, not a dealmaker — someone who thrives on building and maintaining a large network of long-tail relationships rather than closing individual transactions
- Strong project management instincts — you own the full lifecycle of a relationship, not just the handshake
- Background in neocloud, hyperscaler, or brokerage environments where data center or land sourcing was part of the role
- Ability to independently assess and prioritize opportunities without heavy hand-holding
- Comfortable with commercial analysis — building business cases, tracking costs, and engaging in contract-level conversations with suppliers
- Judgment and discretion in relationship management, given the sensitivity of sourcing from providers Baseten also depends on in other contexts
NICE TO HAVE
- Existing relationships across the data center and powered land brokerage community
- Familiarity with the broader GPU/compute supply landscape and how it intersects with power and site availability
- Experience managing supplier contracts or commercial records across multiple vendors or regions
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: San Francisco
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
This role owns Baseten's relationships and market intelligence across hyperscalers and strategic neoclouds, including NVIDIA cloud partners. This is a technical and commercial role in equal measure: you'll evaluate capacity from the GPU to the data center, negotiate cost and terms with suppliers, and stay close enough to the market to develop and defend a real point of view on where it's heading. Given current market conditions, Baseten needs a much stronger pulse on this part of the market so we can track pricing, stay close to the right relationships, and move fast the moment more capacity is needed. This is a senior, experienced hire who will also help pair with and develop 1-2 junior to mid-level teammates covering the same space.
WHAT YOU'LL DO
- Build and maintain deep relationships across hyperscalers and strategic neoclouds (including NVIDIA cloud partners), working each organization from top to bottom rather than a single point of contact
- Maintain a consistent, "top of mind" presence with key accounts so Baseten is positioned to move quickly when capacity needs arise
- Evaluate capacity from the GPU to the data center — hardware generation, rack and node configuration, interconnect, power density, and cooling — so you know what a configuration will actually deliver, not just what the spec sheet claims
- Live in compute pricing daily: track rates by GPU generation, region, and contract term to keep Baseten informed and competitive
- Partner with the Deals function to negotiate terms — capacity commitments, deposits and payment timing, SLAs, and remedies — and bring agreements to close
- Build and defend a view on where the hyperscaler and neocloud market is heading — supply coming online, platform transitions, and regional or policy shifts — and turn it into concrete relationship and sourcing decisions
- Help mentor and pair with 1-2 junior to mid-level teammates building coverage in this same space
WHAT WE'RE LOOKING FOR
- A relationship-builder with a strategic mindset — this is not an enterprise sales role, and we're specifically not looking for a traditional seller's approach
- Enough technical fluency with GPUs, racks, and data center infrastructure to evaluate what a supplier is actually offering, not just take their word for it
- Market instinct — you follow pricing closely, form independent views, and can explain why a rate moved and what it implies going forward
- Commercial judgment — comfortable with unit economics and contract structure, and know when a price implies something is wrong
- Experience building and sustaining multi-level relationships within large, complex organizations
- Strong judgment on when and how to escalate relationships to senior leadership for maximum impact
NICE TO HAVE
- Existing relationships within hyperscalers or major neocloud providers, including NVIDIA cloud partners
- NVIDIA or OEM allocation relationships — experience managing allocation, forecasting, or partner standing directly with a chip vendor or tier-1 OEM
- Comfort traveling to evaluate sites and infrastructure in person
- Experience in a compute, GPU marketplace, or infrastructure-adjacent relationship or business development role
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: San Francisco
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
This role owns Baseten's relationships and market intelligence across the hardware and chip layer of the compute stack: NVIDIA directly and key OEM partners such as Dell, Lenovo, Pegatron, and Supermicro. As Baseten's compute strategy increasingly depends on hardware access and terms, this role is central to keeping Baseten ahead of the market.
RESPONSIBILITIES
- Build and maintain relationships across NVIDIA and key OEM partners (e.g. Dell, Supermicro)
- Track market intelligence on hardware availability, roadmaps, and terms to keep Baseten informed and strategically well-positioned
- Support deal structuring and negotiation in partnership with Baseten's deal-making function
- Work closely with Infrastructure and Hardware Platform engineering teams to ensure consistent, high-quality provider relationships and engineering partnerships
- Represent Baseten credibly across senior relationships in the hardware ecosystem, escalating to company leadership when strategically valuable
REQUIREMENTS
- Existing relationships and credibility within the NVIDIA, OEM, and HPC ecosystem
- Strong relationship-management instincts, with the judgment to know when to bring in senior leadership for maximum impact
- Comfort operating in a fast-moving, high-stakes market where hardware access can be a major competitive differentiator
- Collaborative style — this role depends on close coordination with engineering counterparts, not just external relationship-building
NICE TO HAVE
- Direct experience working at or closely with NVIDIA, a major OEM, or HPC
- Familiarity with the broader AI compute and inference market
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: United States, San Mateo, CA
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Sr. Principal Engineer, Data & Machine Learning
San Mateo, CA
Why PlayStation Data & Intelligence
PlayStation reaches more than 100+ million people. Behind those experiences is one of the largest consumer data estates in entertainment: tens of petabytes under management and trillions of telemetry events a year, powering personalization, experimentation, partner analytics and enterprise decisions across the company.
We are in the middle of a multi-year shift in how that data creates value. Today intelligence often arrives after the moment has passed. Our goal is a connected intelligence layer where trusted context about players, content, partners and the business is built once, reused everywhere, activated at the point of decision, and improved by evidence about what happened next. That includes serving AI models and agents with the same governed meaning, quality and permissions we give to people.
This role helps shape how that is built across PlayStation.
The Role
We are looking for a Senior Principal Engineer, Data & Machine Learning to serve as chief architect for our Data & Intelligence organization and as the senior technical authority for how SIE builds, reuses and activates trusted data and intelligence.
This is one of SIE’s most senior individual-contributor roles. You will report directly to the Vice President of the organization, sit on the leadership team alongside the Sr. Directors who run our two delivery portfolios, chair our architecture review forum, and lead a community of Principal Engineers anchored to the major architectural seams. You will have no direct reports by design; your leverage comes from the architecture, the standards and the decisions the whole organization builds against.
This is a hands-on role. You will author architectures and reference implementations, prototype uncertain approaches, review the designs and code that matter most, and step in directly when a technical problem puts an important outcome at risk.
What You’ll Own
You will set the architecture for, and drive reuse across, the initiatives that define the next three years of data and intelligence at PlayStation:
A single, reusable understanding of the player.
The context, lifecycle and lifetime-value intelligence that powers experiences and decisions across PlayStation, built once and reused rather than rebuilt per use case.
Content and game understanding.
Intelligence about titles, experiences and how players engage with them, connected through engagement and content graphs to improve discovery, personalization and new AI experiences.
Creator and partner intelligence.
Reusable title, launch and lifecycle intelligence available to partners at the point of decision, before launch, while live and after.
Unified measurement.
Experimentation, attribution and causal measurement so the company knows what changed an outcome, by how much, and what to do next.
Activation.
Real-time signals, activation data products and APIs that deliver trusted context into the systems that personalize and act.
Semantic and conversational intelligence.
A shared layer of business meaning and metrics that people, analytical tools and AI agents can query and trust.
Enterprise decision data.
Decision-grade finance and supply-chain data that accelerates transformation programs across SIE.
Trusted foundations and golden paths.
Data contracts, certification, lineage, unified events and standard publish-to-consume paths, with trust designed into the lifecycle; and launch data readiness so priority launches have their signals and measures from day one.
What You’ll Do
Translate our multi-year Data & Intelligence strategy into a coherent technical strategy and target architecture, with clear principles for trusted data products, ML systems, shared intelligence, evaluation, activation and lifecycle management.
Chair the architecture review forum: set its charter and cadence, publish decisions, track adoption and hold the line on non-conforming designs.
Own the boundary decisions between platform capabilities built for reuse and domain delivery, and keep them stable.
Define and ratify the standards teams build against: data contracts, golden paths, model evaluation and experimentation, observability, reliability, cost and lifecycle management.
Lead the technical direction of our hardest cross-organizational initiatives; author proposals, reference designs and prototypes that establish a credible path from concept to production.
Work directly with engineering and data science teams to remove critical blockers, so that decisions become usable capabilities rather than architecture on paper.
Partner with security, privacy, legal, governance and responsible-AI teams to embed controls throughout the data and ML lifecycle, including the responsible use of proprietary data, third-party and foundation models, and externally hosted AI services.
Identify duplicative capabilities, drive rationalization and retirement, and improve interoperability across SIE’s data and ML landscape.
Advise senior executives on major technical investments, tradeoffs, emerging capabilities and long-term risk; produce the written recommendations that drive annual planning.
Connect technical investment to named consumers, decisions and measurable outcomes; define how we measure adoption, reuse, time-to-action, quality, reliability, safety and cost.
Lead a community of Principal Engineers; mentor Principal, Staff and Senior engineers, architects, ML engineers and data scientists.
Represent SIE’s data and machine learning direction in senior leadership forums, partner organizations and, where appropriate, the broader industry.
What We’re Looking For
15+ years in software, data or machine learning engineering, including 9+ years leading the architecture and delivery of large-scale, complex systems.
A track record of authoring architectures, standards or platforms that were adopted across multiple organizations and stayed in use.
Experience taking data, ML or decisioning systems serving tens of millions of consumers into production and operating them at scale.
Experience chairing, or being the deciding technical voice in, an architecture review forum spanning multiple engineering organizations.
Deep expertise in at least two of: reusable data products, semantic and metadata layers and data contracts; ML platforms, lifecycle management, evaluation and decisioning; real-time signals, distributed inference and activation platforms; experimentation and causal measurement; generative AI, retrieval and agentic systems; responsible AI, privacy and technical governance.
Strong command of distributed systems, cloud, data architecture, APIs, security, reliability, observability and performance engineering.
Demonstrated ability to influence senior executives, engineering and product leaders, and cross-functional partners without direct authority.
Outstanding written communication. This role leads through documents.
Experience mentoring Staff, Principal or similarly senior technical professionals.
Master’s degree in Computer Science, Machine Learning, Engineering or a related discipline, or equivalent experience.
Nice to Have
Data and ML applied in gaming, entertainment, media, digital commerce or another large-scale consumer ecosystem.
Personalization, recommendations, customer intelligence, content intelligence, experimentation or predictive decisioning at scale.
Shared data or ML platforms serving multiple products and organizational domains.
Feature, vector, graph, semantic or knowledge platforms; AI gateways and LLMOps.
Experience translating research or emerging technology into production capabilities.
Contributions to the field through open source, patents, publications, standards or conference talks.
Why You’ll Love This Role
Set the technical direction for data and intelligence across PlayStation.
Own the architecture behind experiences reaching more than 100 million people.
Report directly to the VP and sit on the organization’s leadership team.
Build once, reuse everywhere: the mandate is to end duplicated work, not add to it.
Work with strong Principal and Staff engineers, data scientists and product leaders across the company.
Stay hands-on at the most senior IC level.
#LI-KS1
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role
is eligible
for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products.
This role also may be eligible for a bonus package.
Click
here
to learn more.
The estimated base pay range for this role is listed below.
$304,200
—
$456,200 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: London, England
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
Figma is growing our team of passionate people on a mission to make design accessible to all.
Born on the Web
, Figma helps entire product teams
brainstorm
, create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alone - come
make
with us!
Figma is looking for a Director, SMB Sales (EMEA) to join our growing Global Commercial organization. As Director of SMB Sales, EMEA, you'll lead a team of frontline managers and Account Executives responsible for helping growing businesses adopt Figma's Organization and Enterprise plans. Reporting to the VP of Commercial Sales, you'll play a critical role in scaling a high-volume, specialized sales motion while partnering closely with leaders across the Americas and JAPAC to drive consistency, share best practices, and evolve how we serve SMB customers globally. This is an opportunity to shape the next chapter of one of Figma's fastest-growing businesses, leading a talented team while influencing strategy across Sales, Marketing, Operations, Enablement, and Product. At Figma, we value leaders who think creatively, challenge the status quo, and build teams that consistently raise the bar for customer experience and business impact.
This is a full time role that can be held from one of our EMEA hubs.
What you'll do at Figma:
Lead, develop, and inspire a team of frontline managers and Account Executives, building a high-performing culture focused on coaching, accountability, and customer impact.
Scale the EMEA SMB business by driving operational excellence across forecasting, pipeline management, inspection, and execution against revenue goals.
Partner with SMB leaders across the Americas and JAPAC to build a globally consistent sales motion, sharing best practices and raising execution standards across regions.
Recruit, hire, and develop exceptional sales leaders while building a strong internal pipeline of future Mid-Market leaders and second-line managers.
Coach managers through forecast reviews, pipeline inspections, deal strategy, call coaching, and performance management to improve both team execution and customer outcomes.
Use data to identify opportunities, test new strategies, and continuously improve the SMB sales motion, including territory design, pipeline generation, productivity, and conversion.
Partner closely with Operations, Enablement, Marketing, Solutions Consulting, Customer Experience, and Product to influence the evolution of the SMB business and improve how we serve customers globally.
Serve as an executive sponsor for strategic customer opportunities while representing the voice of EMEA in the continued evolution of Figma's global SMB strategy.
We'd love to hear from you if you have:
8+ years of experience leading SaaS sales organizations, including at least 4 years in sales management. You’ve managed frontline leaders and spent at least 2 years in a second-line leadership role.
You’ve led distributed sales teams across multiple countries and understand the differences between EMEA markets. Comfortable balancing long-term strategy with the realities of day-to-day execution.
Built and scaled teams of Sales Managers and Account Executives in a high-growth company. Ideally, you also have experience with SMB or Commercial SaaS sales, particularly in a product-led growth business.
You know how to coach leaders, develop talent, and create inclusive teams that perform consistently. You’ve exceeded revenue targets while improving forecasting and building dependable sales processes.
Confident using data to make decisions and have worked closely with Marketing, Operations, Enablement, Product, and other go-to-market teams.
While it’s not required, it’s an added plus if you also have:
Experience using or working with Figma, or other UX/UI experience
Additional European language fluency (e.g. French, German, Spanish)
Experience with Command of the Message or MEDDIC/MEDDICC sales methodology
Background scaling teams across multiple EMEA markets simultaneously
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an
equal opportunity workplace
- we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status
,
or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to
accommodations-ext@figma.com
. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with
Figma's Candidate Privacy Notice
.
Application limits:
To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.
Location: San Francisco
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
As a member of the Capacity Strategy & Operations team, you will sit at the intersection of supply intelligence, demand forecasting, and cross-functional execution, turning a complex, fast-moving hardware market into a predictable, reliable foundation for our customers and internal engineering teams.
This is not a purely analytical role. You will own the end-to-end capacity planning process: from translating customer commitments and growth forecasts into concrete supply requirements, to coordinating fulfillment across vendors, finance, and the infrastructure team, to building the systems that make all of this repeatable and scalable. When supply is constrained and tradeoffs are unavoidable, you are the person in the room who can model the options, make a clear recommendation, and drive alignment fast.
You are a strong fit if you have operated at the intersection of strategy and execution before — someone who is equally comfortable building a capacity model in a spreadsheet and running a cross-functional war room when a customer deployment is at risk.
EXAMPLE INITIATIVES
- Demand-Supply Alignment Framework: Build and own the process that translates customer pipeline, signed commitments, and growth projections into a forward-looking GPU demand signal — so the team is never caught flat-footed when a customer scales faster than expected.
- Constrained Allocation Playbook: Define the decision framework for how Baseten allocates scarce GPU supply across competing customers and regions, including escalation paths and tradeoff criteria for leadership.
- Capacity War Room Ownership: Lead cross-functional response when a high-stakes capacity situation arises — coordinating across Sales, SRE, Finance, and Vendor relationships to resolve it with minimal customer disruption.
- Strategic Briefings for Leadership: Produce clear, concise capacity health reports and scenario analyses for senior leadership, enabling confident decisions on customer commitments, vendor negotiations, and CapEx allocation.
RESPONSIBILITIES
- Own the capacity planning process end to end: intake, triage, prioritization, fulfillment tracking, and post-mortem learnings
- Translate customer commitments, sales pipeline, and infrastructure growth targets into concrete GPU demand forecasts across regions, GPU types, and timelines
- Partner with Finance to model capacity scenarios, evaluate new supply opportunities, and support CapEx decision-making
- Work closely with the Capacity Acquisition team to align supply procurement with forward demand, flagging gaps and risks early
- Coordinate cross-functionally across Sales, SRE, and Infrastructure teams to resolve capacity conflicts and ensure customer commitments are honored
- Build and maintain the operational cadence that keeps capacity planning structured, visible, and free of ad-hoc Slack chaos
- Develop reporting and dashboards that give leadership a real-time view of capacity health, utilization trends, and risk exposure
- Identify recurring operational gaps in the capacity lifecycle and drive process improvements that reduce toil and improve reliability
REQUIREMENTS
- 5+ years of experience in strategy, operations, consulting, finance, or a similarly analytical and execution-oriented role
- Demonstrated ability to own complex, cross-functional processes with multiple stakeholders and competing priorities
- Strong quantitative and modeling skills — comfortable building demand forecasts, scenario analyses, and capacity models from scratch
- Excellent communication skills, with a track record of distilling ambiguous situations into clear recommendations for senior leadership
- High ownership mindset: you identify what is broken, build the fix, and follow through until it is working
- Operates well under pressure and in ambiguous, fast-moving environments where the playbook does not yet exist
NICE TO HAVE
- Familiarity with GPU infrastructure, cloud platforms, or AI/ML ecosystem
- Experience in a high-growth startup or Series B+ environment where operational processes were being built from scratch
- Exposure to vendor or partner management, particularly in hardware, cloud, or infrastructure contexts
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: San Francisco
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
Baseten's Compute org is in hyper growth. As it scales, the systems and workflows that keep supply and demand balanced across our GPU fleet need to get more sophisticated, and this role exists to make sure they do.
Compute sits at the center of how Baseten allocates, forecasts, and manages the capacity that powers every customer inference request. The team that supports this work, C3, runs on a mix of internal tooling, manual processes, and systems that haven't fully kept pace with the scale of the problem. This role exists to close that gap.
You'll design, build, and ship AI-powered workflows that give the Compute and C3 teams real leverage, automating the manual, repetitive, and error-prone parts of the capacity lifecycle so the team can focus on judgment calls that actually need a human. We want someone who can walk in, audit what exists today, identify what's missing or broken, and start shipping fast.
You know when to reach for an existing internal tool and when to build something custom in Claude Code. You think two to three steps ahead about how the thing you build today fits into the broader capacity systems architecture tomorrow. And you bring a point of view on our stack, on what we should be building, and on where AI can do something existing tooling simply can't.
RESPONSIBILITIES
- Ship AI-powered workflows for Compute and C3: build the agents and automations that give capacity analysts, ops leads, and engineers real leverage, off-loading manual and repetitive work like data pipeline cleanup, migration troubleshooting, and capacity investigation.
- Get insights in front of the team: turn fleet utilization, allocation, and demand-forecasting data into the dashboards, alerts, and recommendations that C3 and Compute leadership actually act on. A build isn't done until the team is using it.
- Audit the stack and generate your own backlog: Compute runs on a mix of tooling with real overlap and real gaps. Walk in with a point of view, identify what's missing or broken, and prioritize without waiting to be handed a roadmap.
- Ship team-productivity workflows fast: triage asks from Supply, Demand, and C3, find the low-hanging fruit, and build it. A good week looks like an ops lead asking for something Monday and having it live by Wednesday.
- Know when to go custom: not everything belongs in a point-and-click tool. Spin up bespoke AI-powered solutions in Claude Code when the problem calls for it, and make that call with judgment, not default.
- Think in systems, not solutions: every workflow you build has upstream and downstream implications across Supply, Demand, and Engineering. Anticipate them, design for them, and don't create technical debt someone else has to unwind six months later.
- Integrate third-party APIs and internal systems to sync events and information across disparate tools: ensuring data flows reliably between C3, the CRM, and the systems Compute depends on every day.
- Document what you build: if people can't find it, understand it, or trust it, it doesn't matter how well it works.
REQUIREMENTS
- 3+ years of experience in AI/automation engineering, workflow automation, or a technical operations role, ideally at a high-growth, AI-native infrastructure or B2B company
- You've shipped production agents on Vercel. Build custom internal apps and agents on Vercel, with durable workflows and sandboxed execution, so what you ship runs reliably in production instead of as one-off scripts
- Genuine fluency with AI coding assistants and agent tooling (Claude Code, Cursor, Codex, or similar)
- Direct experience with a CRM or system-of-record platform (Salesforce or similar)
- A track record of owning end-to-end AI and automation workflows
- Proficiency with integration and automation platforms (n8n, Zapier, Make, Workato, or similar) and a fundamental understanding of APIs and webhooks
- Experience in high-growth technology companies, ideally in infrastructure, cloud, or operations-heavy environments
NICE TO HAVE
- Familiarity with GPU infrastructure, capacity planning, or fleet management concepts
- Comfort building reporting and alerting on a data warehouse (BigQuery, Databricks) and BI layer (Sigma, Hex) — not as a data engineer, but as a consumer and builder on top of the data layer
- Experience building with agent platforms (Gumloop, n8n, Notion Agents, etc.) and/or agent frameworks (Vercel AI SDK, Claude Agent SDK, Mastra, etc.)
- Experience with high-stakes, operationally complex environments where mistakes have real business impact
- Challenging work and exposure to the operational core of a fast-scaling AI infrastructure company
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: London, England
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
We are looking for a Manager, Mid-Market Sales to join our dynamic team of creatives, engineers, marketers, and forward-thinking business folks. As our Manager Mid-Market Sales, you will lead a team of Account Executives in the NEMEA region responsible for continuing the growth of our Enterprise product. You will report directly to our Director, Commercial Sales. With this role you’ll be part of scaling NEMEA in a fast growing sales org. You’ll collaborate with our existing customer base and potential customers in driving meaningful relationships that add value to the customer experience and revenue to our bottom line.
This is a full time role that will be held from our London office.
What you'll do at Figma:
Create and manage a team of motivated and diverse individuals to foster an environment of success
Participate in customer and prospect meetings
Assist in continual training and development, including mentorship, hiring and career growth
Help craft and further develop sales processes and initiatives
Interview, hire and train new team members as we scale the business and company
Deliver weekly forecast meetings and mentor Account Executives on strategies to help exceed their goals
We’d love to hear from you if you have:
7+ years of sales experience (preferably within SaaS) with 3+ years of management experience
Understanding of our technical and competitive landscape and ability to thrive in a constantly evolving environment
Fluency in German
Excitement for growing customer happiness and developing lasting customer relationships
Proven track record of leading successful and consistent sales team. Outstanding coaching, writing, discovery and presentation skills
While it’s not required, it’s an added plus if you also have:
Additional years of management experience within a SaaS company
Experience using or working with Figma, or other UX/UI experience
Ability to thrive in a constantly changing and evolving environment
Experience with Command of the Message or MEDDIC sales methodology
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an
equal opportunity workplace
- we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status
,
or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to
accommodations-ext@figma.com
. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with
Figma's Candidate Privacy Notice
.
Application limits:
To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.
Location: São Paulo, Brazil
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
We’re looking for an Executive Assistant to support (2) of Figma’s Sr. Directors, Sales - LATAM + DACH. This role strategically manages the day-to-day administrative and operational needs of the LATAM + DACH businesses, while also contributing significantly to projects and initiatives that help drive the company’s priorities.
We are looking for an experienced Executive Assistant who has supported at a VP level in complex global markets.
This is a full-time role based in our São Paulo hub and requires fluency in both Portuguese and English.
What you’ll do at Figma:
Manage Sr. Directors’ calendars, meetings, expenses, and business travel arrangements
Brief and prepare Sr. Directors ahead of key meetings, calls, and events, including confidential reports and materials
Coordinate Senior Management meetings, including agendas, materials, action items, and follow-up
Lead planning and execution of monthly and quarterly meetings and in-person leadership offsites, coordinating content, slides, venues, and stakeholders
Build executive materials using Figma, Figma Slides, and FigJam
Act as a key liaison between Sr. Directors, their leadership teams, and the wider LATAM + DACH teams
Work alongside the Sales EA team and greater EA team to provide some support for logistics of internal events, team offsites and external events
Evolve and create processes for efficiency and global alignment
We'd love to hear from you if you have:
4+ years of experience in an administrative or support role
Fluent in both Portuguese and English, with strong communication skills across a wide range of stakeholders
Thrive in fast-paced environments and adapt quickly to changing priorities and demands
Expert at prioritizing, anticipating needs, and handling sensitive information with discretion and confidentiality
Bring a positive, reliable approach and foster an inclusive environment where others can thrive
While it’s not required, it’s an added plus if you also have:
Previous experience supporting customer facing teams and/or sales
Experience supporting senior leadership at fast paced SaaS companies
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
#LI-JB6
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an
equal opportunity workplace
- we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status
,
or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to
accommodations-ext@figma.com
. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with
Figma's Candidate Privacy Notice
.
Application limits:
To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.
Location: Boston, MA
Workplace: OnSite
At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP believes in the power of humans to transform how they feel, perform and age; we serve the aspiring!
WHOOP is seeking a Senior Manager, Field Quality to lead field quality across our Hardware and Accessories & Apparel (A&A) portfolio and oversee our Failure Analysis function and Quality Lab. Reporting to the Vice President of Hardware Quality, you will translate the broader quality strategy into scalable programs, operating mechanisms, and measurable outcomes that improve product quality and the member experience. You will connect field performance, member feedback, failure analysis, manufacturing and supplier data, and product insights to identify emerging risks, drive root cause and corrective action, and ensure learnings from the field influence future product and process decisions.
This is a highly cross-functional leadership role requiring both deep quality expertise and the ability to lead through others. You will build and develop a high-performing team, establish clear quality metrics and escalation mechanisms, and partner across Supplier Quality, NPI Quality, Hardware Engineering, Accessories and Apparel, Reliability Engineering, Supply Chain, Global Operations, Membership Services, and our manufacturing and supplier network to drive continuous improvement across the WHOOP product ecosystem.
RESPONSIBILITIES:
- Lead the field quality strategy and execution across Hardware and Accessories & Apparel, establishing KPIs, operating mechanisms, and cross-functional programs that identify emerging quality issues, prioritize risk, and drive measurable improvements in field performance and member experience.
- Own the Failure Analysis function, Early Field Failure Analysis (EFFA) program, and Quality Lab, establishing scalable processes and technical capabilities to rapidly characterize failures, determine root cause, and translate findings into actionable design, manufacturing, supplier, and process improvements.
- Build a closed-loop quality system connecting the field back to product development and manufacturing, synthesizing field returns, member feedback, reliability results, manufacturing trends, supplier performance, and failure analysis insights to identify systemic issues and influence upstream quality strategy and product decisions.
- Lead cross-functional resolution of complex and high-impact quality issues, partnering with Analytics, Supplier Quality, NPI Quality, Hardware Engineering, Accessories and Apparel, Reliability Engineering, Supply Chain, Global Operations, Membership Services, contract manufacturers, and suppliers to establish containment, root cause, corrective and preventive actions, and verification of effectiveness.
- Establish data-driven field quality management and executive visibility, defining metrics, escalation criteria, and review mechanisms in partnership with Analytics that enable teams and leadership to understand quality performance, make informed trade-offs, anticipate risk, and focus resources on the highest-impact opportunities.
- Build, lead, and develop a high-performing Field Quality and Failure Analysis team, setting clear priorities and performance expectations, developing technical and leadership capability, and creating scalable systems that enable the organization to operate with increasing autonomy, speed, rigor, and accountability.
QUALIFICATIONS:
- 10+ years of experience in field quality, quality engineering, failure analysis, reliability, manufacturing quality, or a related discipline supporting consumer electronics, wearable technology, apparel/accessories, medical devices, or other complex consumer products.
- Demonstrated experience leading teams and complex quality programs across multiple products or product categories, with the ability to translate broad quality objectives into clear priorities, operating mechanisms, and measurable outcomes.
- Deep expertise in structured problem-solving and failure analysis methodologies, including root cause analysis, 5 Why, 8D, FMEA, DOE, Pareto analysis, CAPA, and related quality tools.
- Experience building or leading failure analysis capabilities and laboratories, including the effective application of analytical techniques and equipment to characterize product failures and drive root cause determination.
- Strong analytical acumen with experience using field performance, return, manufacturing, supplier, and customer/member data to identify trends, assess risk, prioritize investigations, and influence decisions.
- Proven ability to lead complex cross-functional initiatives and influence technical and business stakeholders across Engineering, Product Development, Operations, Supply Chain, manufacturing partners, and suppliers in a fast-paced global environment.
- Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Manufacturing Engineering, Quality Engineering, Materials Science, or a related technical discipline, or equivalent relevant experience.
- Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.
This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/ to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.
The U.S. base salary range for this full-time position is $180,000 - $215,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.
In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.
These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.
Location: Brazil; Peru; Sweden; Colombia; Argentina; Romania; Malta; Slovenia; Lithuania; Czech Republic; Estonia; Hungary; Mexico; Chile; Poland; Bulgaria
Workplace: Remote
BUILDING THE FUTURE OF OPEN FINANCE
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
THE TEAM
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
The Pro Verifications team decides whether a business signing up on the Pro side is who it says it is, and whether we're allowed to onboard it. That means figuring out who actually owns the business, running it against sanctions and watchlists, and doing all of it fast enough that a real customer doesn't lose patience and leave. Every Pro customer hits these systems, so slow or wrong is very visible — and the team is early, which means whoever joins gets to decide how a lot of it works instead of inheriting it.
How We Work
- We deploy constantly, almost always behind a flag, in pieces small enough to pull back fast.
- Security and compliance show up at design time, not as a gate at the end.
- Every story is tied to a metric it's meant to move — if work isn't on the board, it doesn't get staffed.
- At this level, you're expected to shape these standards, not just work inside them.
THE OPPORTUNITY
As a Staff Engineer on Pro Verifications, you'll own the technical direction for how verification is built here — the architecture, the patterns other engineers work inside, and the calls about what we own versus what we lean on a vendor for. You'll be hands-on across the stack, drive out entire classes of recurring failure rather than patching them one at a time, and design the fail-closed and audit behavior that keeps regulators satisfied.
This is a high-impact, hands-on technical leadership role for engineers who've built where being wrong has real consequences, and who want to shape a system that stays fast, safe, and defensible as it grows.
- Set the shape of the verification services and their contracts across the KYC/KYB flow.
- Decide how we abstract KYC and KYB vendors so a bad provider day doesn't turn into an outage.
- Design fail-closed behavior and audit trails that hold up under regulatory scrutiny.
- Identify the classes of failure that keep recurring and remove them for good.
- Write and drive architecture decisions (ADRs), and hold the line on security and compliance at design time, not as a late gate.
- Mentor and raise the bar for senior engineers through design reviews, code, and direct feedback.
- Be measured on whether verification gets faster, more of it decides itself, fewer decisions are wrong, and the systems stay up — and on whether the team got stronger for you being on it.
WHAT YOU BRING
- Around eight years building and running production systems, with a track record of owning a domain's technical direction, not just delivering inside one.
- Deep, fluent expertise in Rust, with the versatility to work across TypeScript and React where verification meets the customer.
- You've set architecture other people build on, and it held up — you can point to specific classes of failure you designed out, not just incidents you fixed.
- You've made teams faster through patterns, tooling, or mentoring — engineers around you got better and shipped more because of calls you made.
- You've built where being wrong had real consequences: compliance, payments, security, or anywhere a bad call costs more than a rough user experience.
- Strong on distributed systems, service contracts, and secure design — you've integrated third-party APIs that couldn't be trusted, with real timeouts, retries, idempotency, circuit breakers, and backup paths that actually get tested.
- Comfortable with, or able to quickly ramp on, gRPC, Temporal, Docker, Kubernetes, Terraform, MySQL/MariaDB, Redis, and GitLab CI.
NICE TO HAVES
- Direct experience with KYC, KYB, or fraud work, including integrating providers like Trulioo, Persona, or ComplyAdvantage.
- Comfort building with AI in the loop.
- Time spent in crypto, fintech, or another space regulators pay close attention to.
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
OUR COMMITMENT
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Stay connected
Follow us on Twitter https://twitter.com/krakenfx
Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address
Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/
Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice
Location: Remote - US
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Vendor Operations & Governance Specialist.
About the job
We are seeking a results-driven Vendor Operations & Governance Specialist to oversee and optimize our global vendor partnerships. In this role, you will serve as the direct operational bridge and governance link between Twilio and our partner sites ensuring third-party contact centers consistently exceed Service Level Agreements (SLAs), quality standards, and operational benchmarks.
Working alongside our Global Workforce Management (WFM) team, you will establish operational rigor, lead vendor performance reviews, and audit site operations. The ideal candidate is an analytical and influential leader capable of driving vendor accountability, mitigating operational risks, and translating vendor performance data into actionable strategic insights for senior leadership.
Responsibilities
In this role, you’ll:
Day-to-Day Vendor Operations & Performance
Own daily operational execution, Service Level Agreement (SLA) compliance, quality scores, and site performance across partner-managed queues.
Drive partner sites to exceed core operational metrics, including, productivity, Customer Satisfaction KPIs: CSAT/CES, Quality Assurance, and Average Handle Time (AHT).
Lead daily vendor huddles, intraday performance tracking, and weekly operational performance reviews (WBR).
Institute monthly Root Cause & Action Plan (RCAP) processes to eliminate operational bottlenecks and customer friction points.
Conduct bi-weekly cross-site calibration sessions with internal Quality and Training teams.
Vendor Relationship & Operational Governance
Serve as the primary operational point of contact for vendor leadership, establishing clear accountability routines.
Operationalize Twilio’s core values ("Wear the Customer’s Shoes") across partner sites through daily routines, coaching, and onboarding excellence.
Audit site culture, agent sentiment, and leadership-to-agent ratios to keep site attrition below target thresholds.
Partner closely with the WFM Manager to ensure headcount alignment, ramp execution, and interval coverage match operational needs.
Talent Pool & Pipeline Optimization
Evaluate and recommend optimal geographical talent pools and partner site profiles for operational scaling or re-allocation.
Collaborate with vendor recruitment teams to refine candidate profiles, ensuring alignment with API-driven support and complex technical workloads.
Partner with vendor sites to ensure comprehensive and consistent new-hire and multi-skill onboarding, including training readiness, execution and successful completion.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
5+ years in Vendor Site/Contact Center Operations:
Direct experience managing vendor relationships and multi-channel support operations (min. 100+ FTE footprint).
Operational Governance Focus:
Strong background in delivering results, site audit routines, performance scorecards, calibration routines, continuous improvement frameworks and structured governance routines (QBRs/MBRs/scorecards).
WFM & Cross-Functional Alignment:
Fluency in workforce management concepts (occupancy, shrinkage, schedule adherence) to effectively collaborate with the internal WFM team.
Domain & System Experience:
Background in developer-first or SaaS platforms, API-driven support workloads, and experience with systems like Zendesk, Twilio Flex, Looker, or Tableau.
Cross-Functional Process and Workflow Design:
Demonstrated ability to build operational excellence, SOPs, drive and influence standardization without direct authority, and communicate complex operational data to executive leadership.
Location
This role will be remotely located in the United States.
This role will be remote,
but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960.00 - $146,200.00
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Application deadline information
Applications for this role are intended to be accepted until October 5th, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
seniorUnited States, San Mateo, CA; Full relocation assistance available for qualified candidates
Au, Switzerland
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
УдалённоBrazil; Peru; Sweden; Colombia; Argentina; Romania; Malta; Slovenia; Lithuania; Czech Republic; Estonia; Hungary; Mexico; Chile; Poland; Bulgaria; We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance