Location: Damascus, Syria
Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience.
At Toters, technology is at the heart of everything we do. We have product teams that are working hard everyday to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now.
The Customer Experience Specialist position in Beirut is key in driving Toters’ growth across the country, and with multiple stakeholders. We are looking for a multi-skilled candidate with strong communication and customer service skills to help TOTERS scale up operations and grow our customer base. The selected individual will help Toters grow and manage the day-to-day operations, while delivering excellent customer experience.
Responsibilities:
Answer all inbound communications from customers and merchants.
Monitor orders queue for any new orders and manage the new order assignment process 6 days a week.
Handle daily customer care emails, support messages, and calls.
Follow up on assigned orders with phone calls & Chats to Merchants and Customers to ensure orders are received and being processed without any delays or issues.
Channel market feedback to technology team to improve the Customer and Driver Apps.
Monitor any issues with orders and deliver necessary compensation to customers when needed.
Handle initiated outbound activities/campaigns when required.
Meet the department’s KPI targets for order fulfillment and service quality.
Help Toters continue to WOW its growing customer base.
Requirements:
B.S in Business Administration, Communications, Public Relations, or related field, or equivalent work experience.
Responsible individual who is able to wear multiple hats to get the job done, from sitting behind a desk and performing analytical tasks, to delivering exceptional service to customers and following up with merchants and the operations team through phone calls, chats and email.
A Positive mindset, Fast learner, dynamic and able to work well under pressure.
Understand the impact of having a positive attitude when handling certain cases, and handle stress. Apply elements of building positive rapport with customers and ensure proper etiquette to satisfy various customer situations.
Constant readiness and availability, with the ability to manage calls and communication channels 6 days a week, especially during dinner and lunch peak hours.
Flexible and willing to work on shift based environment including weekends, holidays, evening and overnight shifts.
Excellent communication skills in English and Arabic.
Strong Organization and Time Management skill.
Tech savvy, and is able to learn and use web tools.
Location: Damascus, Syria
Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience.
At Toters, technology is at the heart of everything we do. We have product teams that are working hard everyday to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now
We are looking for an experienced individual with marketing experience that will generate continuous improvement and leanings on how to find and convert scalable sources of potential customers.
As a Marketing Executive at Toters, your objective is to drive week-over-week growth at one of the most promising start-ups in the Middle East. That’s it, the rest is up to you.
Responsibilities:
Define and execute the marketing and communication activities according to the set marketing plan
Monitor the performance of all marketing campaigns
Implement marketing and advertising campaigns by analyzing sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; updating calendars
Prepare marketing reports by collecting, analyzing, and summarizing sales data
Prepare promotional materials by coordinating requirements with the Graphics department
Manage company social media accounts, including social media calendar
Manage and plan activations related to social media events and targets
Coordinate and plan events related to specific activities in coordination with the concerned team
Build relationships with influencers and bloggers, through an allocated budget
Prepare and manage a report of Bi Weekly social media Calendar
Prepare and manage a report of Weekly Marketing & Events Calendar
Come up with ongoing marketing and seasonal/event-related marketing activations and promotions
Execute photo & video shoots
Qualifications:
A. or M.S. in Business Administration, Marketing, or other disciplines with relevant work experience
Ability to thrive in a cross-functional environment while juggling multiple responsibilities
Strong verbal, written, and organizational skills
Strong attention to detail
Creativity, writing and design skills
Location: Canada
About the Role
You will be the person who makes our AI better at selling. You will read its conversations, notice what is working and what is not, and change the instructions it follows so the next thousand conversations go better.
You do not need to know everything on day one. We will teach you our tools, our playbooks and how to write and test prompts. What we cannot teach is the instinct for conversations, a feel for sales, and the curiosity to dig into the data and ask why.
What You'll Do
Review AI-drafted text messages each day, and approve, edit or rewrite them before they send.
Spot patterns across conversations, such as an opener that gets replies but no orders, and figure out the cause.
Update each brand's prompts and playbook to fix problems at the source, then test the change before it goes live.
Respond to brand requests and turn them into playbook updates.
Help launch new brands: deep research on their brand, write the persona and opening messages, and check that offers work.
Run and track A/B tests, and report what won.
Requirements
You read people well. From one text you can tell whether a shopper is ready to buy, has a question, or is done, and you reply the way a real person would.
You have sales instinct. You answer an objection and then ask for the sale, without arguing or pushing the customer away.
You are curious about data. You can open a table of conversations and ask the right questions: how many, compared to what, at which brand, since when. You notice when a number looks off and go find out why.
You fix the cause, not the symptom. When the AI says something wrong, you look for the reason (a missing fact, a vague rule, two rules that conflict) and fix the instruction so it does not happen again.
You are comfortable with AI tools. You use ChatGPT, Claude or similar tools regularly and understand that how you ask shapes what you get back.
You are online. These are live conversations. You are responsive during working hours and quick to pick things up in Slack.
You learn fast and like feedback. You pick up new tools quickly and want to get better each week.
Nice to Have
Experience in sales (SDR, BDR, retail or any role with a close rate), customer support, or live chat.
Experience at a DTC brand or ecommerce agency.
Familiarity with Shopify, Klaviyo, Postscript or similar tools.
Spreadsheet skills, or basic SQL.
Something you have built or automated with AI on your own.
What We'll Teach You
Our console, approval queue and playbook system.
How to write, test and ship prompt changes.
Shopify basics, discount codes and how they combine.
How we run and read A/B tests.
Location: Dubai, United Arab Emirates
AHS Properties is seeking a proactive, highly organized, and discreet Personal Assistant / Executive Assistant to provide administrative and operational support in a fast-paced UHNW (Ultra-High-Net-Worth) environment.
Key Responsibilities:
Manage daily schedules, appointments, meetings, and follow-ups.
Coordinate international travel, including flights, hotels, transportation, and itineraries.
Assist with private aviation, yacht operations, and luxury hospitality arrangements.
Liaise with suppliers, contractors, and internal teams to ensure timely execution of tasks.
Maintain trackers, reports, quotations, approvals, and payment follow-ups.
Handle confidential correspondence, documentation, and administrative matters.
Manage urgent requests and multiple priorities under tight deadlines.
Proactively monitor outstanding tasks, anticipate requirements, and ensure completion without repeated reminders.
Provide continuous operational and administrative support while maintaining the highest standards of discretion and professionalism.
Requirements
3–5+ years of relevant experience in personal assistance, executive assistance, or a similar role.
Previous experience supporting UHNW individuals, private principals, family offices, CEOs, or senior executives is strongly preferred.
Excellent written and spoken English; Arabic is an advantage.
Proficiency in Microsoft Office, particularly Excel, and task management systems.
Excellent organizational, communication, coordination, and problem-solving skills.
Ability to work independently, take ownership of tasks, and manage competing priorities with minimal supervision.
Strong attention to detail and the ability to anticipate needs and follow through proactively.
High level of discretion, confidentiality, and professionalism when handling sensitive matters.
Flexibility to accommodate changing schedules and urgent requests when required.
Preferably based in Dubai and available to join immediately or on short notice.
Benefits
Competitive Package:
Enjoy a competitive, tax-free salary package based on experience.
Comprehensive Benefits:
UAE employment visa, medical insurance, annual leave, and air ticket in line with company policy and UAE Labour Law.
Professional Growth:
Gain exposure to senior leadership and opportunities for professional development within a growing Dubai-based luxury real estate developer.
Innovative Environment:
Be part of a forward-thinking company shaping the luxury real estate market in Dubai.
Collaborative Culture:
Work alongside a professional team that values coordination, accountability, and high standards.
Dynamic Work Environment:
Gain exposure to high-level operations, complex coordination, and exceptional service standards within a fast-paced UHNW environment.
Location: Dubai, United Arab Emirates
Overview:
Kaizen Asset Management Services is seeking a dedicated and organized
Mobilization Coordinator
to oversee and facilitate the preparation and deployment of our project teams and resources. The Mobilization Coordinator plays a crucial role in ensuring that all necessary logistical, regulatory, and administrative steps are taken for operational readiness before project commencement.
Key Responsibilities:
Coordinate the mobilization process for project teams, ensuring all personnel, materials, and equipment are in place for project launch.
Develop and maintain detailed mobilization schedules and action plans, tracking progress and addressing any issues swiftly.
Collaborate with various departments and stakeholders to gather relevant information and logistics necessary for successful mobilization.
Ensure compliance with all relevant regulations, safety standards, and project requirements, conducting risk assessments as necessary.
Communicate effectively with team members and project leaders to provide updates on mobilization status, challenges, and solutions.
Assist with onboarding and training of project personnel, ensuring they possess the necessary skills and knowledge to meet project requirements.
Support procurement efforts for necessary materials and equipment while maintaining budgetary constraints.
Document mobilization processes and improvements to enhance future coordination efforts.
Key Performance Indicators (KPIs):
Timeliness of the mobilization process and adherence to project timelines.
Accuracy and completeness of logistics and personnel deployment.
Stakeholder satisfaction regarding coordination and communication throughout the mobilization phase.
Compliance with safety and regulatory standards during mobilization activities.
Requirements
Bachelor’s degree in Business Administration, Project Management, or a related field.
Minimum of 3 years of experience in project coordination or mobilization roles, preferably in asset management or construction industries.
Strong organizational and multitasking skills, with a keen eye for detail.
Arabic Speaker is a must
With National Book and Emirati Passport
Must be willing to work in Dubai
Exceptional verbal and written communication abilities.
Proficient in project management software and Microsoft Office Suite.
Ability to work under pressure and meet tight deadlines while maintaining quality.
Flexibility to travel as necessary to project sites and locations.
Strong problem-solving skills and the ability to adapt to changing circumstances.
Familiarity with compliance regulations and safety standards in the asset management or construction sectors is a plus.
Location: Mumbai, India
We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects.
For over 50 years, we've been energizing our clients across the world with unrivalled expertise, equipment, and technology that supports the entire asset life-cycle - offshore and on land.
We enable progress through our three global business lines: Energy Solutions, Infrastructure & Industrial Solutions, and Lifting Solutions.
Within these areas, we offer a wide range of services, including cranes, lifting, fluid power, training, equipment rental, pipeline and subsea, process, and valves - all designed to help our clients optimize performance, enhance reliability, and improve efficiency.
With a focus on operational excellence, we deliver value through our customized integrated solutions. This approach reduces risk and enhances efficiencies making us a leading and trusted partner every step of the way.
Role Purpose
The GBS PMO & Transformation Analyst provides project, governance, analytical and administrative support to the Global Business Services function.
The role supports the development and execution of the GBS roadmap by assisting with service transitions, business case development, project & process governance, stakeholder reporting, performance tracking and continuous improvement initiatives. Working closely with the Director of Global Business Services, function leaders and project teams, the role helps ensure that GBS initiatives are delivered in a structured, disciplined and measurable manner.
The role holder must be an ambitious analyst or project professional seeking exposure to enterprise transformation, shared services, business process improvement and organisational change. The role supports governance, transition and business case activities identified within EnerMech's GBS model.
Key Responsibilities
Support the delivery of GBS projects, transitions and improvement initiatives.
Maintain project plans, RAID logs, action trackers and milestone schedules.
Assist in planning and coordinating the migration of activities into the GBS organisation.
Support transition readiness assessments, training coordination and go-live preparation.
Coordinate GBS governance meetings, steering committees and project review forums.
Support the preparation of business cases for new GBS opportunities, scope expansions and transformation initiatives.
Collect, validate and analyse baseline data relating to costs, volumes, effort and performance.
Assist with process mapping, root cause reviews and improvement workshops.
Track progress against agreed deliverables and escalate risks where required.
Coordinate meetings, workshops and project activities with stakeholders.
Experience Requirements
Experience within Shared Services, GBS or Finance Operations.
Exposure to business case development and financial modelling.
Knowledge of project management methodologies.
Experience with Power BI.
Experience supporting system implementations or business transitions.
Project Management qualification (PRINCE2, PMP, Agile, CAPM or equivalent).
Knowledge of process improvement methodologies such as Lean or Six Sigma.
Anticipated Skills
Degree in Business, Finance, Accounting, Economics, Project Management or related discipline.
2-5 years' experience in project support, PMO, business analysis, shared services or transformation environments.
Strong analytical and problem-solving capability.
Excellent Excel and PowerPoint skills.
Strong written and verbal communication skills.
Experience preparing reports, presentations and management information.
Ability to manage multiple priorities and work independently.
Strong attention to detail and organisational skills.
·
Location: Houston, United States
We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects. For over 50 years, we have supported our clients across the world with unrivalled expertise, equipment, and technology throughout the entire asset lifecycle – both offshore and onshore.
Operating through our global business lines of Energy Solutions, Infrastructure & Industrial Solutions, and Lifting Solutions, we provide a broad range of specialist services including cranes, lifting, fluid power, training, equipment rental, pipeline, process, subsea, and valve services.
At EnerMech, we are driven by operational excellence, innovation, and technical expertise, delivering value through integrated solutions that reduce risk, improve efficiency, and enhance performance for our customers worldwide.
Role Overview
Purpose: develop engineering competence while supporting safe, accurate and timely technical delivery for assigned ES and IIS projects under supervision.
Be responsible for the care, completeness, traceability and timely preparation of assigned calculations, drawings and procedure inputs; submit all engineering outputs for checking and approval before release.
Apply approved standards, templates and document controls; escalate uncertainty, technical risk and scope changes to the supervising engineer.
Work within assigned competence and supervision arrangements. Technical approvals, purchasing commitments and budget approvals remain with authorized personnel.
Responsibilities
Prepare routine engineering calculations, equipment data, drawings and P&ID markups using approved methods under guidance; record inputs, assumptions, units and sources.
Draft procedures and engineering content for work packs; incorporate review comments and maintain revision history.
Assist with job design, equipment selection and specification, considering operating requirements and equipment capabilities and limitations. Support workshop familiarization and function testing under competent supervision.
Assist with engineering inputs to tenders, technical queries and project reporting; support activity sequencing, resource planning and mobilization schedules, and communicate progress, dependencies, shortages and delivery risks promptly.
Participate in planned workshop, project and site rotations across relevant service lines, assisting with field data collection and project execution under the guidance of the assigned engineer or site supervisor.
Follow EnerMech and client quality, health, safety and environmental requirements; participate in risk reviews and report hazards, nonconformities and proposed changes.
Support post-job analysis by comparing planned and actual performance, recording equipment performance and contributing to close-out reports and lessons learned. Recommend improvements to shared templates, calculation tools and controlled technical libraries.
Prepare equipment, tooling and consumables lists and assist with mobilization checks; coordinate with operations and workshop teams to confirm availability, readiness and suitability, and identify missing items before mobilization.
Prepare technical inputs to material requisitions and assist with supplier technical clarifications and quotation comparisons, subject to engineering review.
Assist with estimates and track assigned equipment, material and service costs against approved allowances; report variances to the project team.
Requirements
Qualifications:
relevant engineering degree, including Mechanical, Civil, Electrical, Chemical or Ocean Engineering according to scope.
Experience:
entry-level, typically 0–2 years.
Travel:
workshop and onshore / offshore assignments as required; scope, training and travel expectations to be confirmed for the vacancy.
Benefits
Why Join EnerMech?
At EnerMech, you'll join a global organisation where innovation, collaboration and technical excellence drive everything we do. You'll have the opportunity to influence business strategy, develop long-term customer partnerships and contribute to some of the world's most challenging energy and industrial projects.
We offer a collaborative and entrepreneurial environment where commercial leadership is valued, professional development is encouraged and your contribution will directly support the continued growth and success of our business.
Diversity & Inclusion
EnerMech is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from candidates of all backgrounds and experiences.
Location: India; Pakistan; Dominican Republic; Bolivia, Plurinational State of; Guatemala
About Gramian
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.
About the Role
We are seeking a highly organized Workforce Planning & Resource Coordination Specialistto support the daily planning and deployment of more than 1,800 contributorsacross multiple AI training projects. Reporting to the Supply Manager, you will allocate contributors according to project demand, maintain accurate workforce and capacity data, coordinate resource movements, and work closely with Project, Training, and Onboarding Leads. The ideal candidate has experience in operations coordination, workforce management, or resource planning, with strong spreadsheet skills, attention to detail, and the ability to make data-driven decisions in a fast-paced, shift-based environment.
Key Responsibilities
Allocate and reassign contributors across projects based on changing demand, capacity, and operational priorities.
Coordinate access permissions, training requirements, and instructions associated with resource movements.
Maintain accurate and up-to-date records of contributor deployment, status, performance, and availability.
Monitor project capacity, throughput, onboarding, and offboarding to support effective workforce utilization.
Identify capacity shortages, resource conflicts, and data inconsistencies, escalating risks to the appropriate stakeholders.
Track resource requests from initial submission through allocation and completion.
Coordinate with Project, Training, Onboarding, and Supply teams to ensure smooth resource deployment.
Conduct clear shift handoffs, documenting outstanding requests, pending actions, and operational risks.
Recommend improvements to resource planning processes, tracking systems, and workforce management workflows.
Support timely, accurate decision-making in a dynamic environment with competing operational priorities.
Requirements
Professional experience in operations coordination, workforce management, resource planning, or a similar role.
Strong spreadsheet skills and experience maintaining structured datasets, tracking records, and managing operational information.
Excellent organizational skills and attention to detail.
Ability to analyze capacity and resource data to make accurate, data-driven decisions under pressure.
Strong communication and stakeholder-management skills.
Ability to track multiple requests, deadlines, and dependencies simultaneously.
Comfortable working in a fast-paced, shift-based environment and completing clear handoffs between teams.
Availability to work the specified schedule for the full 16-week project.
Location: Argentina; Peru; Mexico; Brazil; Chile; Colombia
About Gramian
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.
About the Role
We are seeking a highly organized Workforce Planning & Resource Coordination Specialistto support the daily planning and deployment of more than 1,800 contributorsacross multiple AI training projects. Reporting to the Supply Manager, you will allocate contributors according to project demand, maintain accurate workforce and capacity data, coordinate resource movements, and work closely with Project, Training, and Onboarding Leads. The ideal candidate has experience in operations coordination, workforce management, or resource planning, with strong spreadsheet skills, attention to detail, and the ability to make data-driven decisions in a fast-paced, shift-based environment.
Key Responsibilities
Allocate and reassign contributors across projects based on changing demand, capacity, and operational priorities.
Coordinate access permissions, training requirements, and instructions associated with resource movements.
Maintain accurate and up-to-date records of contributor deployment, status, performance, and availability.
Monitor project capacity, throughput, onboarding, and offboarding to support effective workforce utilization.
Identify capacity shortages, resource conflicts, and data inconsistencies, escalating risks to the appropriate stakeholders.
Track resource requests from initial submission through allocation and completion.
Coordinate with Project, Training, Onboarding, and Supply teams to ensure smooth resource deployment.
Conduct clear shift handoffs, documenting outstanding requests, pending actions, and operational risks.
Recommend improvements to resource planning processes, tracking systems, and workforce management workflows.
Support timely, accurate decision-making in a dynamic environment with competing operational priorities.
Requirements
Professional experience in operations coordination, workforce management, resource planning, or a similar role.
Strong spreadsheet skills and experience maintaining structured datasets, tracking records, and managing operational information.
Excellent organizational skills and attention to detail.
Ability to analyze capacity and resource data to make accurate, data-driven decisions under pressure.
Strong communication and stakeholder-management skills.
Ability to track multiple requests, deadlines, and dependencies simultaneously.
Comfortable working in a fast-paced, shift-based environment and completing clear handoffs between teams.
Availability to work the specified schedule for the full 16-week project.
Location: Netherlands; Germany; Sweden; Switzerland; New Zealand; Spain
About Gramian
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.
About the Role
We are seeking experienced Subject Matter Experts (SMEs)in psychology, social work, counseling, qualitative research, human-computer interaction (HCI), communication, conflict resolution, coaching, and related advisory fields to support AI conversation evaluation research. You will review conversations between people and AI models, assess whether sufficient context was gathered before recommendations were made, identify missed opportunities for clarification, and provide structured feedback to improve conversational quality. The ideal candidate has at least 3–5 years of relevant professional experience, strong analytical skills, and the ability to distinguish information that could materially change a recommendation from details that are less relevant.
Key Responsibilities
Review AI conversations involving real-world interpersonal situations and everyday decision-making.
Identify missing context and recommend relevant follow-up questions that could improve the quality of AI responses.
Evaluate whether gathering additional information would materially change an AI-generated recommendation.
Distinguish between load-bearing information that affects a decision and non-essential or merely descriptive details.
Conduct qualitative reviews and document findings using structured evaluation guidelines.
Assess whether conversations adequately consider relevant personal, psychological, social, financial, practical, and organizational factors.
Identify missed opportunities for clarification, deeper understanding, and information gathering.
Review conversations involving relationships, work, education, family, wellbeing, planning, and resource constraints.
Collaborate with research teams to ensure consistent, evidence-based assessments.
Maintain high standards of accuracy, clarity, and consistency while meeting project deadlines.
Requirements
Candidates must have at least 3–5 years of relevant direct professional experience in one or more of the following domains:
1. Licensed Social Work
Master's degree in Social Work (MSW) or an equivalent graduate-level qualification.
LCSW, LICSW, LMSW, or an equivalent applicable social work license or credential.
Experience in client assessment, case review, interviewing, counseling, or related social-work practice.
2. Counseling, Therapy, or Psychology
Master's degree in a relevant discipline with an LMFT, LPC, LCPC, or equivalent counseling or therapy license or credential; or
PhD or PsyD in Clinical, Counseling, Social, or Industrial-Organizational Psychology.
Relevant experience in counseling, therapy, psychological assessment, interviewing, case review, or other client-facing professional work.
3. Qualitative Research, HCI, or Communication
MA, PhD, or equivalent advanced expertise in Human-Computer Interaction, Communication, Anthropology, Sociology, Qualitative Research, or a closely related discipline.
Experience conducting qualitative research, interviews, user research, conversation analysis, thematic analysis, or qualitative coding.
Ability to analyze conversations systematically and identify missing context, communication patterns, and opportunities for clarification.
4. Mediation, Coaching, Student Services, Organizational Consulting, or Related Advisory Fields
Relevant professional qualification, credential, or demonstrated subject-matter expertise.
At least 5 years of direct advisory or client-facing experience for candidates qualifying through this pathway.
Experience in coaching, mediation, student advising, organizational consulting, or comparable professional work.
Demonstrated ability to gather context, understand individual or organizational needs, and provide informed recommendations.
Location: United States; Saudi Arabia; Canada; United Kingdom; Australia; Ireland
About Gramian
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.
About the Role
We are seeking experienced Subject Matter Experts (SMEs)in psychology, social work, counseling, qualitative research, human-computer interaction (HCI), communication, conflict resolution, coaching, and related advisory fields to support AI conversation evaluation research. You will review conversations between people and AI models, assess whether sufficient context was gathered before recommendations were made, identify missed opportunities for clarification, and provide structured feedback to improve conversational quality. The ideal candidate has at least 3–5 years of relevant professional experience, strong analytical skills, and the ability to distinguish information that could materially change a recommendation from details that are less relevant.
Key Responsibilities
Review AI conversations involving real-world interpersonal situations and everyday decision-making.
Identify missing context and recommend relevant follow-up questions that could improve the quality of AI responses.
Evaluate whether gathering additional information would materially change an AI-generated recommendation.
Distinguish between load-bearing information that affects a decision and non-essential or merely descriptive details.
Conduct qualitative reviews and document findings using structured evaluation guidelines.
Assess whether conversations adequately consider relevant personal, psychological, social, financial, practical, and organizational factors.
Identify missed opportunities for clarification, deeper understanding, and information gathering.
Review conversations involving relationships, work, education, family, wellbeing, planning, and resource constraints.
Collaborate with research teams to ensure consistent, evidence-based assessments.
Maintain high standards of accuracy, clarity, and consistency while meeting project deadlines.
Requirements
Candidates must have at least 3–5 years of relevant direct professional experience in one or more of the following domains:
1. Licensed Social Work
Master's degree in Social Work (MSW) or an equivalent graduate-level qualification.
LCSW, LICSW, LMSW, or an equivalent applicable social work license or credential.
Experience in client assessment, case review, interviewing, counseling, or related social-work practice.
2. Counseling, Therapy, or Psychology
Master's degree in a relevant discipline with an LMFT, LPC, LCPC, or equivalent counseling or therapy license or credential; or
PhD or PsyD in Clinical, Counseling, Social, or Industrial-Organizational Psychology.
Relevant experience in counseling, therapy, psychological assessment, interviewing, case review, or other client-facing professional work.
3. Qualitative Research, HCI, or Communication
MA, PhD, or equivalent advanced expertise in Human-Computer Interaction, Communication, Anthropology, Sociology, Qualitative Research, or a closely related discipline.
Experience conducting qualitative research, interviews, user research, conversation analysis, thematic analysis, or qualitative coding.
Ability to analyze conversations systematically and identify missing context, communication patterns, and opportunities for clarification.
4. Mediation, Coaching, Student Services, Organizational Consulting, or Related Advisory Fields
Relevant professional qualification, credential, or demonstrated subject-matter expertise.
At least 5 years of direct advisory or client-facing experience for candidates qualifying through this pathway.
Experience in coaching, mediation, student advising, organizational consulting, or comparable professional work.
Demonstrated ability to gather context, understand individual or organizational needs, and provide informed recommendations.
Location: Serbia; Croatia; Greece; Malaysia; Morocco; South Africa
About Gramian
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.
About the Role
We are seeking experienced Subject Matter Experts (SMEs) from psychology, social work, counseling, qualitative research, human-computer interaction (HCI), communication, conflict resolution, coaching, and related advisory fields to support AI conversation evaluation research. You will review conversations between people and AI models, assess whether the AI gathered sufficient context before making recommendations, identify missed opportunities for clarification, and provide structured feedback to improve conversational quality. The ideal candidate has at least 3–5 years of relevant professional experience, strong analytical and interviewing skills, and the ability to distinguish essential, decision-changing information from details that are less relevant to a recommendation.
Key Responsibilities
Review AI conversations involving interpersonal relationships, workplace situations, education, family matters, everyday planning, wellbeing, and other real-world decisions.
Evaluate whether the AI gathered sufficient context before providing advice, recommendations, or proposed solutions.
Identify missing information and suggest relevant follow-up questions that could improve the quality of the AI's response.
Assess whether additional context would materially change the recommendation or decision.
Distinguish between load-bearing information that could change the outcome and non-essential or merely descriptive details.
Conduct qualitative reviews using structured evaluation guidelines and document findings consistently.
Identify missed opportunities for clarification, contextual understanding, and information gathering.
Consider relevant personal, psychological, social, financial, practical, and organizational factors when evaluating conversations.
Collaborate with research teams to maintain consistent evaluation standards and high-quality assessments.
Complete assigned tasks accurately within the required project timelines.
Requirements
Candidates must have at least 3–5 years of direct professional experience in one or more of the following domains.
1. Licensed Social Work
Master's degree in Social Work (MSW) or an equivalent graduate-level qualification.
LCSW, LICSW, LMSW, or an equivalent applicable social work credential or license.
Experience in client assessment, case review, interviewing, counseling, or related social-work practice.
2. Counseling, Therapy, or Psychology
Master's degree in a relevant discipline with an LMFT, LPC, LCPC, or equivalent counseling or therapy credential; or
PhD or PsyD in Clinical, Counseling, Social, or Industrial-Organizational Psychology.
Relevant experience in counseling, therapy, psychological assessment, interviewing, case review, or other client-facing professional work.
3. Qualitative Research, HCI, or Communication
MA, PhD, or equivalent advanced expertise in Human-Computer Interaction, Communication, Anthropology, Sociology, Qualitative Research, or a closely related discipline.
Experience conducting qualitative research, interviews, user research, conversation analysis, thematic analysis, qualitative coding, or similar research activities.
Ability to analyze conversations systematically and identify missing context or patterns in human communication.
4. Mediation, Coaching, Student Services, Organizational Consulting, or Related Advisory Fields
Relevant professional qualification, credential, or demonstrated subject-matter expertise.
At least 5 years of direct advisory or client-facing experience for candidates qualifying through this pathway.
Experience in coaching, mediation, student advising, organizational consulting, or comparable professional work.
Demonstrated ability to gather context, understand individual or organizational needs, and provide informed recommendations.
Location: Brazil; Mexico; Argentina; Colombia; Poland; Romania
About Gramian
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.
About the Role
We are seeking experienced Subject Matter Experts (SMEs) from psychology, social work, counseling, qualitative research, human-computer interaction (HCI), communication, conflict resolution, coaching, and related advisory fields to support AI conversation evaluation research. You will review conversations between people and AI models, assess whether the AI gathered sufficient context before making recommendations, identify missed opportunities for clarification, and provide structured feedback to improve conversational quality. The ideal candidate has at least 3–5 years of relevant professional experience, strong analytical and interviewing skills, and the ability to distinguish essential, decision-changing information from details that are less relevant to a recommendation.
Key Responsibilities
Review AI conversations involving interpersonal relationships, workplace situations, education, family matters, everyday planning, wellbeing, and other real-world decisions.
Evaluate whether the AI gathered sufficient context before providing advice, recommendations, or proposed solutions.
Identify missing information and suggest relevant follow-up questions that could improve the quality of the AI's response.
Assess whether additional context would materially change the recommendation or decision.
Distinguish between load-bearing information that could change the outcome and non-essential or merely descriptive details.
Conduct qualitative reviews using structured evaluation guidelines and document findings consistently.
Identify missed opportunities for clarification, contextual understanding, and information gathering.
Consider relevant personal, psychological, social, financial, practical, and organizational factors when evaluating conversations.
Collaborate with research teams to maintain consistent evaluation standards and high-quality assessments.
Complete assigned tasks accurately within the required project timelines.
Requirements
Candidates must have at least 3–5 years of direct professional experience in one or more of the following domains.
1. Licensed Social Work
Master's degree in Social Work (MSW) or an equivalent graduate-level qualification.
LCSW, LICSW, LMSW, or an equivalent applicable social work credential or license.
Experience in client assessment, case review, interviewing, counseling, or related social-work practice.
2. Counseling, Therapy, or Psychology
Master's degree in a relevant discipline with an LMFT, LPC, LCPC, or equivalent counseling or therapy credential; or
PhD or PsyD in Clinical, Counseling, Social, or Industrial-Organizational Psychology.
Relevant experience in counseling, therapy, psychological assessment, interviewing, case review, or other client-facing professional work.
3. Qualitative Research, HCI, or Communication
MA, PhD, or equivalent advanced expertise in Human-Computer Interaction, Communication, Anthropology, Sociology, Qualitative Research, or a closely related discipline.
Experience conducting qualitative research, interviews, user research, conversation analysis, thematic analysis, qualitative coding, or similar research activities.
Ability to analyze conversations systematically and identify missing context or patterns in human communication.
4. Mediation, Coaching, Student Services, Organizational Consulting, or Related Advisory Fields
Relevant professional qualification, credential, or demonstrated subject-matter expertise.
At least 5 years of direct advisory or client-facing experience for candidates qualifying through this pathway.
Experience in coaching, mediation, student advising, organizational consulting, or comparable professional work.
Demonstrated ability to gather context, understand individual or organizational needs, and provide informed recommendations.
Location: Ghent, Belgium
D-ploy is a dynamic IT and Engineering Solutions company operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We are committed to delivering reliable and efficient services to our clients through strong partnerships and a people-focused culture.
We are looking for an experienced
Project Manager – Workplace Services
to lead and coordinate IT workplace initiatives, strengthen service governance, and ensure the successful delivery of projects within a dynamic international environment.
The ideal candidate is a highly organized, proactive professional with strong project delivery experience, excellent stakeholder management skills, and the ability to drive cross-functional initiatives while ensuring alignment with business objectives and operational requirements.
Responsibilities
Lead and coordinate IT workplace projects, including end-user computing, device lifecycle management, workplace technologies, and related IT services.
Establish and maintain structured Workplace Services governance, ensuring clear ownership, defined processes, and alignment with organizational standards.
Coordinate internal teams, external vendors, and service providers to ensure effective collaboration and successful project execution.
Manage project plans, milestones, risks, dependencies, and escalations, driving accountability and timely resolution of delivery challenges.
Ensure consistent communication, reporting, and alignment across technical teams, service owners, business stakeholders, and senior management.
Ensure project activities follow established change management procedures, documentation standards, and applicable compliance requirements.
Requirements
Bachelor's or Master's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.
Extensive experience in IT project management, preferably within Workplace Services, End-User Computing (EUC), or enterprise IT environments.
Proven track record of successfully delivering complex, cross-functional IT workplace projects in international organizations.
Solid understanding of modern workplace technologies, endpoint management, device lifecycle processes, and IT service delivery.
Experience coordinating internal technical teams, external vendors, and managed service providers.
Strong knowledge of project management methodologies, governance frameworks, and IT service management principles.
Experience working in complex, process-driven environments with strong governance, quality, and compliance standards is considered an advantage.
Excellent stakeholder management, communication, negotiation, and organizational skills.
Ability to manage multiple priorities, drive accountability, and work independently in a fast-paced environment.
Fluency in English, both written and spoken.
PMP, PRINCE2, or equivalent project management certification is considered an advantage.
Valid criminal record extract, not older than three months, required.
Benefits
Broad range of tasks and responsibilities
Friendly and international working environment
Professional development opportunities
Referral program (“Fishing for Friends”)
Company-sponsored events
Is IT in your DNA?
Location: Ghent, Belgium
D-ploy is a dynamic IT and Engineering Solutions company operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We are committed to delivering reliable and efficient services to our clients through strong partnerships and a people-focused culture.
We are looking for an experienced
Project Manager – Network Services
to lead and coordinate IT infrastructure and network-related projects within a dynamic international environment.
The ideal candidate is a highly organized, proactive professional with strong project delivery experience, excellent stakeholder management skills, and the ability to drive complex initiatives while ensuring alignment with business objectives and operational requirements.
Responsibilities
Lead and coordinate network infrastructure and connectivity-related projects, ensuring delivery within agreed scope, timelines, and quality standards.
Establish and maintain structured Network Services governance, ensuring clear ownership, defined processes, and alignment with organizational standards.
Coordinate internal teams, external vendors, and service providers to ensure effective collaboration and project execution.
Manage project plans, milestones, risks, dependencies, and escalations, driving accountability and timely resolution of delivery challenges.
Ensure consistent communication and reporting across technical teams, service owners, and senior stakeholders.
Ensure project activities follow established change management procedures, documentation standards, and applicable compliance requirements.
Requirements
Bachelor's or Master's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.
Extensive experience in IT project management, preferably within network infrastructure, connectivity, or enterprise IT services.
Proven track record of successfully delivering complex, cross-functional IT infrastructure projects in international environments.
Solid understanding of enterprise networking concepts, network services, and IT infrastructure operations.
Experience coordinating internal technical teams, external vendors, and managed service providers.
Strong knowledge of project management methodologies, governance frameworks, and IT service management principles.
Experience working in complex, process-driven environments with strong governance, quality, and compliance standards is considered an advantage.
Excellent stakeholder management, communication, negotiation, and organizational skills.
Ability to manage multiple priorities, drive accountability, and work independently in a fast-paced environment.
Fluency in English, both written and spoken.
PMP, PRINCE2, or equivalent project management certification is considered an advantage.
Valid criminal record extract, not older than three months, required.
Benefits
Broad range of tasks and responsibilities
Friendly and international working environment
Professional development opportunities
Referral program (“Fishing for Friends”)
Company-sponsored events
Is IT in your DNA?
Location: Lendava, Slovenia
D-ploy is a leading
IT
and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an
IT
and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the
IT
community, we optimize our customer‘s
IT
productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where
IT
counts, join us!
Responsibilities
Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment
Local hands-and-feet support for global IT teams
Troubleshooting automation and production systems (PLC, SCADA, OT networks)
Support for software upgrades, patching, and backups in lab/OT environments
Incident, problem, and change management (ITIL-based)
Compliance with CSV, GxP, and data integrity procedures
Participation in disaster recovery and business continuity planning
Requirements
Bachelor's in IT, Engineering, or related field
5+ years of IT/OT support experience in regulated environments
Experience with industrial IT systems, SCADA/PLC, and lab software
Networking knowledge (VLAN, Firewall, Routing)
ITIL process knowledge; ServiceNow/Remedy ticketing
Database Troubleshooting Experience MSSQL
Available for onsite support and 24/7 on-call rotation
Fluency in Slovenian and English (both written and spoken) is essential.
Candidate must declare Criminal Record no older than 3 months.
Benefits
Broad range of activities, tasks, and projects
Flexible working conditions
Vouchers (B-day voucher, wedding, and new born surprise)
Fishing for Friends program – our referral program
Refreshments in the D-ploy office
Further development and professional advancement
Friendly and international working environment
Company-sponsored events
Is
IT
in your DNA?
Location: Philippines; Makati City, Philippines; Taguig City, Philippines; Pasay City, Philippines
Top 3 Reasons To Join Us
100% Remote
International Environment
Working on the latest tech for the Insurtech Market Leader
About Us
At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.
We are a leading global no-code insurance platform for health, life, and P&C
We’re the winner of the Insurtech of the Year in all of Asia and other awards globally
We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more
We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world
We are fully funded and backed by reputable VC funds and strategic institutional investors
We have a global presence in Asia, EMEA and the Americas
We’ve grown our annualized revenue by over 30x since January 2021
We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world
What You Will Do
Perform manual testing on new technologies
Identify and resolve simple quality process issues with little to no supervision and guidance
Write tests scenarios and run them during the testing process
Identify bugs and report it according to bug template with sufficient detail so that developers can investigate further
Perform API testing using tools like Postman or Swagger to validate request/response behavior
Report status to cross-functional teams
Execute on defined tasks according to guidelines and contribute to solving problems with defined solutions
Provide support with the team proactively
Mastering your craft and leveraging it for greater impact
What We Need
At least 4 years of experience in using manual testing tools and procedures in an agile environment
Hands-on experience in manual API testing (e.g., using Postman, Swagger, or similar tools), including validating endpoints, status codes, and response payloads
Deep understanding of QA theory
Good level of understanding of the software development life cycle and lean/agile QA methodologies
Enjoy working in a group and collaborating with cross-functional teams to get things done
Good communication in English is a must
Continuous learning of innovative approaches to testing and best-practices around it
Share new ideas and can adapt to work when circumstances change
Why You'll Love Working Here
Competitive renumeration package
International Environment
Paid annual leaves
Health Insurance
Annual Performance Bonus
Remote Work Allowance
Anniversary Bonus
Company activities and events
Learning and development plan
CoverGo Company
Video
By submitting your application, you confirm that you have read, understood, and accepted the content of CoverGo’s
Privacy Notice
and you consent to the processing of your data as part of this application.
Location: Warsaw, Poland; Pakistan; Bulgaria
Top 3 Reasons To Join Us
Competitive Salary
International Environment
Working on the latest tech for the Insurtech Market Leader
About Us
At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.
We are a leading global no-code insurance platform for health, life, and P&C
We’re the winner of the Insurtech of the Year in all of Asia and other awards globally
We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more
We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world
We are fully funded and backed by reputable VC funds and strategic institutional investors
We have a global presence in Asia, EMEA and the Americas
We’ve grown our annualized revenue by over 30x since January 2021
We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world
About the Role
As the Lead Full Stack Engineer, you will take on a pivotal role in guiding the design, implementation, and maintenance of our innovative SaaS platform. You will provide technical direction to the team, working across both front-end and back-end technologies, ensuring scalable and efficient software solutions. Collaborate closely with cross-functional teams to understand end-user requirements, optimize application performance, and enforce best coding practices. Your role will encompass mentoring junior developers, driving innovation, and ensuring the continuous growth and success of our platform.
What You Will Do
Lead the design, implementation, and maintenance of our insurance enterprise software solutions, providing technical direction to the team.
Demonstrate expertise in both front-end and back-end technologies, offering guidance on technology selection, architecture, and best practices.
Collaborate with product, design, and engineering teams to understand requirements and technical concepts, ensuring cohesive and effective solutions with a seamless user experience.
Optimize platform performance to handle large datasets and high user traffic, ensuring a smooth and responsive user experience.
Conduct and lead code reviews, enforce best coding practices, and drive the adoption of standards to maintain high code quality.
Investigate and promptly address bugs to uphold platform reliability.
Ensure security and compliance by following best practices for securing web applications and adhering to relevant regulations.
Stay abreast of the latest technologies, frameworks, and best practices, guiding the team in remaining competitive and innovative.
Design the platform with scalability and flexibility, accommodating evolving features and changes as the user base grows.
Provide mentorship and technical leadership to junior developers, fostering their growth and contribution to the team's objectives.
What We Need
Proven experience of 8+ years as a Full Stack Engineer, with a track record of leading complex SaaS applications.
Minimum 2 years in a lead/manager role, able to guide and ensure development of teams
Strong technical background with proficiency in back-end technologies, such as .NET Core, C#, GraphQL, MongoDB, Docker
Proficiency in front-end technologies such as Javascript, Vue.js and/or React.js
Familiarity with cloud platforms like AWS, Azure, or Google Cloud for building scalable applications
Experience with microservices and/or clean architecture
Thorough understanding and practical experience with Test-Driven Development (TDD) to ensure robust and well-tested code
Experience with unit, integration and function testing using front-end and back-end testing libraries
Proficiency in Domain-Driven Design (DDD) principles to create a maintainable and modular architecture that aligns with business domains
In-depth knowledge of web security best practices and experience in ensuring compliance with industry regulations
Demonstrated experience in performance optimization for high-traffic web applications
Experience with container technologies like docker and good understanding of cloud infrastructure and solutions.
Experience with agile development methodologies and collaborating with cross-functional teams
Excellent problem-solving skills and a proactive approach to troubleshooting and bug fixing
Strong communication skills to effectively interact with both technical and non-technical team members with diverse backgrounds
A passion for staying updated with the latest trends, technologies, and best practices in software development
Why You'll Love Working Here
International Environment
Competitive remuneration package
15 Days Annual Leave
Annual Performance Bonus
Stock Options after 6 months
Company activities and events
CoverGo Company
Video
By submitting your application, you confirm that you have read, understood, and accepted the content of CoverGo’s
Privacy Notice
and you consent to the processing of your data as part of this application.
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