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Location: United States, San Diego, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. As a member of the Production Operations Engineering team within the platform technology group, you will help keep key user experiences on the platform available, resilient and high performing across time zones and critical business periods, while continually enabling our service teams to deliver new and exciting products and technical features. The team is trusted to respond when production services need support, including through rotational on-call, incident response and urgent operational escalations. You will be empowered to define and lead technical initiatives, helping identify and proactively drive improvements in process, technology and production operations supporting millions of users. This Staff individual contributor role carries broad technical ownership: a recognized expert and hands-on system architect whose decisions shape reliable production services across multiple partner teams. The ideal candidate brings deep full-stack engineering and production experience, strong automation instincts, cloud/container operations expertise, incident leadership, and curiosity for using AI-assisted workflows to improve operational quality, release confidence and delivery speed. Responsibilities: Lead application operations and production support for internal and public-facing services in AWS and container environments, with focus on availability, resiliency, scalability, performance and security. Define and evolve production operations architecture, readiness standards and reusable patterns for services/features, including automation, monitoring, runbooks, rollback plans and operational acceptance criteria. Architect and scale tools, scripts and automation frameworks across API/service telemetry, release validation and operational readiness to reduce toil and improve incident response. Establish CI/CD operational gates, production validation practices and governance mechanisms that improve release confidence, scalability and engineering velocity. Advance observability, event correlation and operational metrics using service health signals, automation health, release risk indicators, dashboards and alerts that reduce MTTD and MTTR. Partner with SRE, data services, CI/CD, service engineering, platform hosting, product and business teams to shift reliability left and improve shared ownership of production quality. Lead performance, capacity, infrastructure modernization and cost optimization for services using AWS, Kubernetes, EKS/UKS, autoscaling and related cloud patterns. Use AI-assisted and agentic tools, such as Codex, Claude, Cursor or similar, to accelerate development, operational automation and production-signal analysis. Provide rotational on-call support and improve incident workflows using Slack, JIRA, ServiceNow, BigPanda and related escalation systems; lead RCA and systemic fixes for recurring production issues. Key Qualifications: Staff-level hands-on engineer equally comfortable with software development, systems engineering, production operations and service architecture. System Architect and full-stack engineer who connects customer experience, application behavior, APIs, data flows, infrastructure and operational controls into resilient designs. Proven ability to define operational standards, quality gates, reusable frameworks and governance practices across teams. Independent technical leader who influences cross-functional partners, mentors engineers and drives adoption of scalable practices. Strong systems-thinking and troubleshooting depth across runtime, cloud, Kubernetes/EKS/UKS, network, observability, release and incident layers. Required Skills: Distributed service architecture and operations, Unix/Linux systems internals, networking, TCP/IP, HTTP/HTTPS, DNS, load balancing and API troubleshooting. AWS service operations, including ALB, Route 53, API Gateway, Lambda, RDS, DynamoDB, ElastiCache and Java/API services. Containers and orchestration, including Docker, Kubernetes, EKS/UKS and Fargate. Automation and software development in Python, Go or Java; source control and configuration management using GitHub/Git, Ansible, Chef or similar. Infrastructure as Code and CI/CD using Terraform, CloudFormation, Jenkins, Spinnaker or comparable tooling. Observability, incident management and collaboration tooling such as Datadog, CloudWatch, Splunk, Grafana, BigPanda, Slack, JIRA and ServiceNow. Strong communication skills with the ability to adjust messaging by audience, translate complex technical issues for cross-functional business partners, and articulate both technical detail and customer/business impact. Data reporting, analytics or operational data platforms such as SQL, MySQL, Oracle, Snowflake or big data systems. AI-assisted development or agentic engineering workflow experience using tools such as Codex, Claude, Cursor or similar. Experience: BS degree or equivalent in Computer Science, Software Engineering or related technical area. 10+ years operating and supporting services in production environments at scale. 5+ years AWS Cloud experience deploying, tuning and operating Java/API services. Hands-on incident management experience, including on-call, incident coordination, stakeholder communications, RCA and corrective-action tracking. Payment processing, commerce, entitlement, wallet, fraud or financial systems experience is a plus. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $199,400 — $299,200 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Salt Lake City, Utah, United States About the Role iCapital is seeking a Cyber Case Manager to join the Global Information Security team within Cyber Security Operations. As the Security Operations Center (SOC) continues to grow, dedicated ownership of the case lifecycle has become essential to ensuring incidents and investigations are consistently tracked and driven to closure. The Cyber Case Manager serves as the single point of accountability for that lifecycle – from intake through resolution – ensuring every case is owned, prioritized, progressing, and documented. This individual-contributor will report to the Security Operations leader. Responsibilities Own the end-to-end lifecycle of security cases including intake, ownership assignment, progress tracking, and driving cases to resolution and closure. Serve as the single point of accountability for case status across the SOC, maintaining an accurate, prioritized, real-time view of all open incidents and investigations. Exercise authority to assign, reprioritize, and escalate cases across SOC Analysts, Threat Detection Engineering, and Incident Response to keep work moving and eliminate stalled cases. Enforce case-handling SLAs and quality standards; proactively identify aging, blocked, or at-risk cases and escalate to the Security Operations Leader. Coordinate cross-functional workstreams spanning incident response, DFIR, insider-threat cases, vulnerability-remediation tracking, audit and GRC findings, and eDiscovery and legal-hold requests. Manage case documentation and evidence integrity – ensuring timelines, actions, decisions, and artifacts are captured consistently and remain audit-ready. Integrate case workflows with SIEM/SOAR so alerts, enrichment, and automated actions flow into and out of the case record without manual re-keying. Produce case metrics and leadership reporting, including MTTD, MTTR, backlog, aging, closure rates, and SLA adherence for SOC leadership and stakeholders. Build and continuously improve case-management processes, intake criteria, and runbooks to increase throughput and reduce manager overhead. Facilitate case reviews, shift and regional handoffs, and post-incident lessons-learned, ensuring action items are tracked to completion. Leverage the SOC’s SIEM and SOAR platforms, with Jira and Confluence as the system of record. Collaborate with Legal, Compliance, Human Resources, SOC Analysts, Security Engineering, Cloud Security, Incident Response, and business stakeholders to support sensitive investigations, maintain confidentiality and chain of custody, and strengthen iCapital’s overall cyber resiliency. Participate in incident-driven after-hours coordination as needed to keep high-priority cases moving. Qualifications 3–6 years of experience in cyber security operations, incident response, or security case and program management Bachelor’s degree in information security, computer science, or information technology is preferred Experience in a regulated industry; financial services or fintech is preferred Hands-on experience managing incident or case queues in a SOC or incident response environment Working knowledge of SIEM and SOAR platforms and how alerts and cases flow through them Proficiency with Jira and Confluence for workflow management, tracking, and documentation Strong understanding of the incident response lifecycle and frameworks such as NIST and MITRE ATT&CK Demonstrated ability to coordinate across teams and drive work to closure through influence and follow-through, without direct reporting authority over those teams Familiar with handling sensitive investigations, evidence handling, and chain-of-custody principles Exceptional organization, prioritization, and attention to detail while managing many concurrent cases Excellent written and verbal communication skills, with the ability to report status clearly to both technical and executive audiences Relevant certifications (i.e. GCIH, GCFE, PMP, ITIL, or Splunk and SOAR) are preferred Experience with dedicated case-management or SOAR platforms (i.e. ServiceNow SIR, TheHive, Splunk SOAR and Phantom) Exposure to insider-threat, DFIR, eDiscovery, legal-hold, or GRC and audit workflows Familiar with cloud environments, AWS is preferred and knowledge of Agile frameworks is preferred Benefits The base salary range for this role is $100,000 to $130,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Location: Dubai, United Arab Emirates Job Description We are looking for an experienced DevOps Engineer to build, automate, and manage enterprise deployment environments with a strong focus on air-gapped infrastructure and OpenShift clusters . The ideal candidate will design and maintain CI/CD pipelines, automate infrastructure, manage containerized applications, and ensure secure, reliable, and scalable deployments. Key Responsibilities Design, implement, and maintain CI/CD pipelines for application and AI solution deployments. Work in air-gapped environments and manage OpenShift clusters . Automate infrastructure provisioning, configuration, and deployment processes. Manage containers, orchestration platforms, and deployment environments. Monitor application performance, availability, and operational health. Implement logging, monitoring, alerting, backup, and disaster recovery solutions. Apply infrastructure security best practices, secrets management, and system hardening. Optimize deployment efficiency, scalability, reliability, and operational costs. Support release management, production deployments, and incident resolution. Collaborate with development, AI, QA, and infrastructure teams. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of DevOps experience. Hands-on experience working in air-gapped environments . Strong experience managing Red Hat OpenShift clusters. Experience designing and maintaining CI/CD pipelines . Experience with Docker and Kubernetes/OpenShift . Experience automating infrastructure using Ansible , Terraform , or similar tools. Experience with Linux administration and shell scripting. Experience implementing monitoring and logging solutions (e.g., Prometheus, Grafana, ELK, Splunk). Experience with backup, disaster recovery, and infrastructure security. Knowledge of secrets management and infrastructure hardening. Strong troubleshooting and problem-solving skills.

Location: Bucharest, Romania; Cluj-Napoca, Romania; Bucuresti, Romania Workplace: remote At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Cyber Security Analyst to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. We are seeking an enthusiastic and motivated individual to provide Managed Cyber Security Services to our valued customers. As a key member of the Optimization Engineering & Analytics team, you will be part of an integral and group that is dedicated to protecting system resources from cyber-attacks and other online threats that could have devastating consequences for millions of end users. Successful candidates will demonstrate foundational Network Security and System Administration with advanced understanding across Endpoint Protection, Threat and Vulnerability Management, Security Automation, and Security Analysis. KEY RESPONSIBILITIES: • Provide client-facing support of our managed security services, including adherence and development of processes and operational frameworks. • Ability to work assigned shift, covering alternate shifts as needed. • Analyze, escalate, and assist in the remediation of critical information security incidents. • Assist with the integration, deployment, on-boarding and management of endpoint defense and attack surface managed customers. • Perform real-time alert monitoring and analyze security event data from network and endpoint environments, peer analysts, customer platforms, and other data sources. • Provide Incident Response (IR) support and assist customers remediation guidance. • Review procedures relating to Cyber threat intelligence, monitoring, incident response, attack surface reduction, and design automated actions to accelerate the triage, validation, eradication, and remediation of security incidents. • Leverage expertise in leading security operations tools and industry standard scripting languages to effectively write playbooks in security orchestration, automation, and response. • Collaborate with team members to create, maintain, and manage a library of automated playbooks for common information security threats and customize these plans for client specific environments. • Actively identify areas of improvement within the processes of the Security Operations Center and Cyber Incident Response with the goal of decreasing response times, increasing effectiveness, eliminating waste, and streamlining security operations. • Integrate new security platform functionality with existing systems and automated processes as threats and controls evolve. • Create well documented and clearly articulated code/ scripts, process, and service documentation. • Perform health checks and optimization activities on client security technologies or systems. • Determine information security risk and facilitate remediation actions of identified vulnerabilities and security risk across the enterprise. • Other, as needed. MINIMUM QUALIFICATIONS • 4+ years of IT experience. • 3+ years of Cyber Security experience. • Advanced operating systems experience, in 2 or more of the following, Microsoft, MacOS, Linux. • General network security and troubleshooting knowledge. • Foundational scripting knowledge preferred in any of the following: PowerShell, Python, Bash. • In-depth knowledge of TCP/IP, UDP, DNS, FTP, SSH, SSL/TLS, and HTTP Protocols, network analysis, and network/security applications. • Good knowledge of common malware threats and attack methodologies. • Passionate about emerging threats and security tools/technologies. • Malware and Threat analysis. • Incident Management. • Able to work under general to minimal supervision. PREFERRED QUALIFICATIONS • 3+ years of experience with endpoint security tools (Trellix ePO, Trellix ENS, Trellix EDR, Trellix HX, CrowdStrike, Microsoft Defender, Microsoft ATP, SentinelOne). • 3+ years managing security endpoints. • 3+ years of experience with SIEM management and tuning in one or more of the following: LogScale formerly Humio, Splunk, Trellix Helix, Trellix ESM, Azure Sentinel, Elastic SIEM, Chronical, or Devo. • Experience with Windows patch management tools (Automox, SCCM, SolarWinds, GFI Languard, etc.) a plus. • Experience creating detection rules in a one ore more SIEM technologies • Certifications a plus: CEH, CRISC, CISA, CGEIT, CISSP, CIPP, GMON, GHIA, GCIH. • Bachelor’s Degree (Math, CS, and Engineering), preferred. • Excellent knowledge of security methodologies, processes (i.e., Cyber Kill Chain/Diamond Models, and the MITRE ATT&CK framework). Benefits package: 20 days of vacation 5 days of employer-paid sick leave (there are additional sick leave benefits beyond that are paid for by the National Health Insurance House) 17 national holidays employees receive  $400/month RON teleworking allowance Public healthcare, public pension, unemployment In addition to the statutory public healthcare, we provide Allianz medical upgrade for the employee-only Contract type and contract duration - will be an EOR (Employee of Record) of Deel.

Location: Salt Lake City, Utah, United States About the Role iCapital is looking to hire a Site Reliability Engineer to join the Site Reliability Engineering team, which plays a critical role in ensuring the platform delivers consistent, reliable service to clients. The services run on Kubernetes in AWS, and this role is focused on maintaining the health, stability, and performance of production environments. This position is ideal for a hands-on engineer who thrives in diagnosing complex production issues where the root cause is not immediately apparent. This role transforms insights gained from production incidents into stronger reliability standards, safer deployment practices, more effective alerting, and automation that helps prevent recurring issues. While metrics, logs, and traces are leveraged daily, the core focus is identifying, resolving, and learning from the issues they reveal. Responsibilities Act as a senior escalation point for complex production issues in Kubernetes-based services, leading hands-on investigation across application, container, Kubernetes, and AWS layers through to root cause. Partner with the teams that own our cluster infrastructure to resolve platform-level issues, and feed what you learn back into reliability standards and improvements. Define and implement reliability and operability standards for Kubernetes-based services, including resource sizing, health checks, scaling patterns, rollout safety, and baseline monitoring, as part of service onboarding. Serve as the incident commander or senior technical lead for high-severity incidents, lead postmortems, and drive systemic improvements through action items and measurable follow-through. Turn recurring investigations into runbooks, diagnostic tooling, and automated remediation that shorten time to resolution and eliminate toil. Coach engineers in systematic troubleshooting and Kubernetes best practices through reviews, game days, and knowledge sharing. Define, implement, and iterate service level objectives (SLOs) and service level indicators (SLIs) that reflect customer and business expectations. Standardize monitoring and alerting through “monitors as code” (Terraform preferred), including quality gates such as severity, ownership, and runbook links. Operate and tune OpenTelemetry pipelines, including sanitizing data, managing cardinality, and enriching telemetry with consistent fields. Maintain the infrastructure behind our monitoring stack, including Helm charts, ArgoCD ApplicationSets, Kinesis streams, Lambda functions, and Prometheus. Participate in on-call rotations with a focus on improving reliability, reducing alert noise, and increasing signal quality over time. Qualifications 5+ years in SRE or related roles, with evidence of technical seniority across multiple services and teams 3+ years of hands-on experience running and troubleshooting production workloads on Kubernetes, with a deep understanding of how Kubernetes schedules, connects, scales, and rolls out workloads Proven ability to independently diagnose complex failures in distributed systems running on Kubernetes, spanning application, configuration, resource, networking, and scaling issues, including cases where the root cause wasn't obvious Strong Linux and networking fundamentals, with the ability to troubleshoot below the container layer Strong production experience with AWS, including how cloud networking and access controls affect workloads running in Kubernetes Strong incident response skills, including leading retrospectives and postmortems and following through on systemic fixes Strong IaC skills (Terraform preferred), with examples of reusable modules, monitors-as-code patterns, or similar standardization work, and the coding ability to build automation and diagnostic tooling Track record of defining SLOs/SLIs and using an observability stack (i.e. Prometheus and Grafana, New Relic, Splunk, or similar) to drive decisions and find root causes quickly Clear written and verbal communication skills with the ability to influence engineering teams through standards, tooling, and practical guidance Kubernetes certification (CKA or CKS) or equivalent depth Experience improving rollout safety and autoscaling behavior for Kubernetes workloads Familiar with common data stores (Postgres, MongoDB, DynamoDB) and how they fail in distributed systems OpenTelemetry instrumentation experience at scale is preferred Benefits The base salary range for this role is $130,000 to $160,000 depending on level.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Location: Berlin, Germany Workplace: remote ABOUT YOU We are looking for an Operations Engineer who is technically curious, detail-oriented, a strong communicator, and proactive to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to monitor and investigate production issues across a global platform, help improve how we detect and respond to incidents, analyze trends and patterns in production data, and contribute to better communication with partners and stakeholders during incidents. Strong troubleshooting skills, observability platform experience, and scripting ability are essential, along with experience in SRE, DevOps, production operations, or NOC environments supporting high-availability platforms in the gaming industry. The ability to communicate clearly and effectively in English — both written and verbal — when writing incident updates, shift handoffs, and status page communications will be key to your success in this role. If you’re passionate about keeping critical systems running and continuously improving operational processes and love being the first to spot issues and the one who drives them to resolution for game developers and players worldwide, we would love to hear from you!   ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Responsibilities: Serve as the primary dashboard monitor during your shift — continuously watch the GTO Operational Dashboard in Datadog, detect anomalies by correlating signals across APM, logs, metrics, synthetic tests, and Real User Monitoring, and determine whether alerts warrant an incident ticket or can be resolved through immediate investigation. Triage and investigate production incidents — create incident tickets in JIRA Service Management, perform initial technical investigation using Datadog (traces, logs, infrastructure and application metrics), determine blast radius and likely root cause domain, and route to the correct team (Product SRE, Infrastructure SRE, or Engineering) using the smart routing model. Own lower-severity incidents end-to-end from detection through resolution — diagnose, execute runbook procedures, and resolve without escalation where possible. Escalate promptly when an incident is unresolved within defined thresholds or requires a code-level fix. Support the TSO Lead during major incidents as the technical right hand in the war room — surface real-time data (error rates, impact scope, deployment history, related alerts), maintain the incident ticket with live timeline entries and linked evidence, and execute mitigation actions as directed. Draft incident communications under TSO Lead direction, including internal Slack updates, stakeholder notifications, and customer-facing status page updates (status.xsolla.com). Support clear, timely communication throughout the incident lifecycle. During non-incident periods, analyze incident trends, recurring issues, and production bugs — compile data from Datadog, JIRA, and Slack, identify patterns, and contribute findings to regular reports for product and engineering teams. Compile incident timelines and draft initial PIR documents for Post-Incident Review preparation. Track PIR action items post-session and flag overdue items to the TSO Lead. Build and maintain operational automation (alert enrichment scripts, incident templates, Slack workflows, dashboard widgets) and contribute to runbook development — documenting new resolution procedures so they can be repeated by any Operations Engineer on any shift. Conduct structured shift handoffs covering active incidents, at-risk services, upcoming deployments, and follow-up items. Participate in knowledge transfer sessions with SREs to continuously expand independent resolution capability. Cover for the TSO Lead during vacations, absences, or emergencies — including severity classification, escalation decisions, stakeholder communications, and basic Incident Commander functions. Publish health reports of critical apps periodically. Qualifications: Previous experience working at a gaming company is required — you understand the pace, player expectations, live operations dynamics, and the operational demands of the gaming industry. 4+ years of experience in SRE, DevOps, production operations, NOC, or technical operations in a high-availability environment. Strong troubleshooting and investigation skills — ability to take an alert or user-reported symptom and methodically trace it through the stack: application logs, APM traces, infrastructure metrics, database queries, and network paths. Hands-on experience with Datadog (or equivalent observability platform: Grafana, Splunk, New Relic, Elastic) — navigating APM, building log queries, reading infrastructure dashboards, interpreting SLO burn rates, and configuring monitors and alerts. Proficiency in at least one scripting language: Python, Go, or Bash. You will write automation scripts, build operational tooling, and work with APIs. Clear written and verbal communication skills in English — ability to write incident tickets, investigation notes, Slack updates, shift handoff reports, status page communications, and PIR drafts that are clear, concise, and useful to both technical and non-technical audiences. Working knowledge of Kubernetes and cloud infrastructure (GCP preferred, AWS/Azure acceptable) — understanding of pods, deployments, services, ingress, node health, and how to investigate Kubernetes-related production issues. Understanding of SLOs, error budgets, and burn-rate alerting — knowing what a multi-window burn-rate alert means, how error budgets deplete, and how SLO breaches translate into incident severity. Experience with incident management tooling: JIRA or JIRA Service Management, PagerDuty or OpsGenie, Slack, and Confluence. Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive monitoring, or automated remediation. Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) is required. Nice to Have: Familiarity with Datadog Service Catalog, synthetic monitoring, and RUM (Real User Monitoring). Experience with distributed systems debugging: tracing failures across microservices, understanding cascading failures, and reading distributed traces end-to-end. Exposure to database operations (MySQL, PostgreSQL, Redis, Kafka) at a level sufficient to investigate connection pool exhaustion, replication lag, slow queries, or queue backlogs during incidents. Familiarity with CI/CD pipelines and deployment tooling (GitLab CI, ArgoCD, Helm) — enough to correlate recent deployments with production issues and identify rollback targets. JIRA Service Management administration experience: workflows, automation rules, SLA timers, and queues. ITIL Foundation certification is a plus but not required — practical experience matters more. Benefits We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off, Gym membership, monthly train ticket and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play. The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com Explore more opportunities at: https://xsolla.com/careers

Location: Berlin, Germany Workplace: remote ABOUT YOU We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews. Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms in the gaming industry. The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role. If you’re passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you!   ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Responsibilities: Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets. Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com). Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure. During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence. Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates. Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio. Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis. Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management. Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents. Qualifications: Previous experience working at a gaming company is required — you understand the pace, player expectations, live operations dynamics, and the operational demands of the gaming industry. 6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems. Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure. Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism. Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows. Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring. Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence. Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams. Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved. Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required. Nice to Have: Experience with customer/partner-facing incident communications and status page management. Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation. JIRA Service Management administration experience: workflows, SLA timers, automation rules, queues, and permissions. Familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs. Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences. Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems. ITIL certification (Foundation or higher) is a plus but not required. Benefits We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off, Gym membership, monthly train ticket and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play. The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com Explore more opportunities at: https://xsolla.com/careers

Задачи: — Проектировать, поддерживать и оптимизировать решения для обеспечения безопасности конечных точек. — Разрабатывать и внедрять стандарты усиления безопасности операционных систем для минимизации уязвимостей корпоративных устройств. — Тестировать, оценивать и внедрять новые продукты и технологии безопасности для рабочих станций сотрудников. — Настраивать расширенный сбор логов и телеметрии для обнаружения угроз. — Проактивно выявлять, оценивать и устранять уязвимости и ошибки конфигурации на рабочих станциях. — Реагировать на инциденты безопасности на уровне рабочих станций и поддерживать качественную документацию. Требования: — Опыт управления и обеспечения безопасности Windows и MacOS в корпоративной среде на большом масштабе. — Опыт администрирования облачных решений AV/EDR. — Умение использовать скриптовые языки, такие как PowerShell, Python или Bash, для автоматизации задач безопасности. — Экспертиза в управлении системными конфигурациями через MDM или другие инструменты управления конфигурациями. — Знание механизмов сбора логов и лучших практик усиления безопасности операционных систем. — Английский язык на уровне B1 и выше. Преимущества: — Опыт обеспечения безопасности Linux рабочих станций. — Опыт работы с SIEM решениями, такими как Splunk, ArcSight ESM, IBM QRadar или Elastic Security. — Профессиональные сертификаты в области информационной безопасности (офенсивной или дефенсивной). — Участие в CTF соревнованиях. Условия: — Официальное трудоустройство с стабильной зарплатой и медицинской страховкой. — Гибридный режим работы и гибкий график. — Пакет релокации для кандидатов из других регионов. — Доступ к профессиональным консультациям (психологическим, финансовым, юридическим). — Внутренние обучающие программы и частично или полностью оплачиваемые дополнительные курсы. — Членство в клубе скидок и предоставление всего необходимого рабочего оборудования. Процесс найма: — Рассмотрение заявки. — Предложение. — Прием на работу.

Location: Berlin, Germany Workplace: hybrid Berlin • Cybersecurity & AI Startup • Recently Funded A newly funded cybersecurity startup in Berlin is looking for a Engineering Team Lead to join as a founding team member and help design the core security, identity, and enforcement foundations of a next-generation AI-powered risk management platform. We are an early-stage startup founded by experienced cybersecurity leaders with backgrounds in Israeli intelligence units. We are looking for a hands-on Founding Engineering Team Lead for a hybrid role based in central Berlin. If you are passionate about cybersecurity and AI, thrive in fast-paced startup environments, and enjoy building complex platforms from the ground up, this is an opportunity to make a real impact. They’re building a next-generation cyber risk platform that helps enterprises understand, measure, and reduce identity risk at scale. Their goal is to turn complex identity and security data into clear, actionable risk insights that CISOs and CTOs can trust. You will work from scratch on core platform components from day one, shaping how modern enterprises manage and reason about risk using cloud-native systems, AI-driven analysis, and automated enforcement through AI agents. Key Responsibilities: Lead and grow a small, high-performing engineering team while remaining hands-on Design, build, and review production backend and platform code alongside the team Own delivery of the engineering roadmap , balancing speed, quality, and security Act as a technical leader by setting architecture direction and enforcing engineering standards Contribute directly to critical features, integrations, and platform foundations Establish lightweight engineering processes that enable fast execution without bureaucracy Mentor engineers through code reviews , pairing, and technical guidance Contribute hands-on in design and build architecture, configure systems, code 70% of the time in GoLang. Remove blockers and unblock delivery across backend, frontend, data, and DevOps Collaborate closely with CEO, CPTO, and product leadership on technical and execution decisions Support hiring , onboarding, and technical evaluation of engineers Foster a culture of ownership, pragmatism, and low ego Build whole Security platform setup from scratch Partner closely with backend and AI engineers to design secure service boundaries and deployment models Troubleshoot and resolve complex production incidents across infrastructure, networking, and application layers Build PoCs and validate infrastructure and security design decisions in an early-stage environment Support compliance readiness by enabling controls, logging, and evidence collection for security frameworks Continuously improve platform cost efficiency , reliability, and operational maturity This role reports directly to CEO & CPTO Must have skills 10+ years of professional software engineering experience 3+ years of experience leading engineering teams while remaining hands-on 3+ years of GoLang experience 3+ years experience with AWS in production environments Strong code quality bar and experience with architectural reviews Ability to context-switch between technical topics and people leadership Strong execution mindset and comfort operating under ambiguity Hands-on coding mentality; can build things from scratch including security architecture yourself Hands-on experience with Docker, Kubernetes (EKS) and containerized workloads Experience with CI/CD pipelines (GitHub Actions or similar) Experience with monitoring, logging, observability (Grafana, OpenTelemetry, Prometheus) Experience with Coding CoPilots (Claude Code, GitHub Copilot, AWS CodeWhisperer, Codex, etc.) Knowledge of Experience supporting production SaaS platforms High ownership mentality, startup mindset, and ability to move quickly Experience in startup or scale-up environments Low ego, high commitment, and a true tech startup mentality Excellent English communication skills Nice-to-have requirements Previous experience as a founding or early-stage Engineering Manager Experience in cybersecurity , identity, or enterprise SaaS platforms Exposure to DevOps, SRE, or data engineering Experience scaling teams and systems simultaneously Experience with security architecture, identity security, or security engineering Familiarity with compliance frameworks (NIS2, DORA, ISO 27001, SOC 2) Understanding of OAuth/OIDC, API tokens, IdP, scopes, SSO, SCIM, roles, RBAC/ABAC, service accounts Familiarity with cloud identity and security controls (e.g. IAM, CloudTrail, Azure Active Directory / Entra ID ) Hands-on with SIEM platforms such as Splunk, Microsoft Sentinel, or IBM QRadar Experience designing permission models, identity graphs, or access control frameworks Knowledge of tokenization, Zero Trust principles , least privilege, and continuous verification Experience with Security related to AI/LLM systems, agent logic, or willingness to learn fast Familiarity with AI agent behavior , LLM security, or agent sandboxing Previous experience in cybersecurity , identity startups You are a fan of rock or metal music Excellent German communication skills Benefits Founding Team Member Equity — ESOPs in a well funded cybersecurity company. Competitive Compensation — salary aligned with market, flexible early-stage arrangements possible. Founding Team Member Status — shape the company from day one and own critical security technical decisions. Fresh Funding Secured — immediate runway to build, hire, and execute fast. Security Contribution — contribute to security tech architecture across identity, AI agents, and enforcement. High Autonomy — freedom to design and build without corporate overhead. Work with a Technical CEO and CPTO — fast iteration, strong alignment, clear direction. Cutting-Edge Domain — identity security, SaaS-to-SaaS access, AI agent governance. Massive Learning Curve — quickly gain depth in cybersecurity, identity, and AI systems. Fast Career Path — opportunity evolve into higher leadership as we scale the engineering team Berlin Location — top-tier tech environment with strong cybersecurity and AI ecosystems. Direct Impact — your architecture and code become the foundation of the entire platform. Best Equipment and Tools - High quality equipment and modern tools to help you do your best work from day one. Team Offsites - Regular team offsites designed to build strong connections, alignment, and shared momentum.

Location: United States Workplace: Remote At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 JOB SUMMARY   We are looking for a GTM DevOps Engineer to join our Business Systems team and own the reliability, automation, and delivery infrastructure behind our Go-To-Market (GTM) technology stack. This role sits at the intersection of platform reliability and CI/CD engineering, ensuring that our critical business systems — including Salesforce, NetSuite, MuleSoft, Workato, and an expanding portfolio of AI-powered workloads — are deployed consistently, operate resiliently, and scale with the business.   You will partner closely with Business Systems developers, architects, and business stakeholders to build and maintain the pipelines, monitoring frameworks, and operational standards that keep our GTM systems healthy and our release cycles fast and predictable. As our team builds and deploys AI agents across GCP Cloud Run and AWS Bedrock AgentCore, you will serve as the infrastructure and deployment owner for these workloads — bringing engineering discipline to an environment where AI-generated code is increasingly entering production. This is a hands-on engineering role for someone who thrives in complexity, takes ownership of platform uptime, and brings a software engineering mindset to business application operations — directly supporting GTMSOE's broader mission of operational excellence across the GTM org.   KEY RESPONSIBILITIES   CI/CD & RELEASE ENGINEERING   - Design, build, and maintain CI/CD pipelines for Salesforce (SFDX/Salesforce CLI), NetSuite (SuiteScript/SuiteBundler), MuleSoft (Anypoint Platform), and Workato; establish branching strategies, environment promotion standards, and release gating processes across all GTM platforms. - Extend CI/CD practices to cover AI agent workloads deployed on GCP Cloud Run and AWS Bedrock AgentCore — including containerized builds, deployment pipelines, and automated validation gates. - Implement safe rollout patterns — including feature toggles, phased launches, automated validation, smoke tests, and rollback procedures — to reduce deployment risk on business-critical changes.   PLATFORM RELIABILITY & OBSERVABILITY   - Own SLA/SLO definitions for core GTM systems; standardize monitoring, alerting, and runbook patterns across quote-to-cash and GTM integrations, with proactive health checks and synthetic monitoring for critical flows (e.g., Salesforce ↔ NetSuite, Workato). - Extend observability coverage to GCP Cloud Run workloads — Cloud Scheduler jobs, agent pipelines, and integration microservices — and AWS-hosted agent infrastructure. - Conduct root cause analysis (RCA) for platform incidents and drive post-incident reviews with actionable remediation plans.   CLOUD INFRASTRUCTURE & ENVIRONMENT MANAGEMENT   - Manage sandbox, staging, and production environment lifecycles across GTM platforms — including refresh cycles, data masking, environment segmentation, and promotion standards that balance speed with reliability. - Own cloud infrastructure for Business Systems-operated workloads on GCP (Cloud Run, Cloud Scheduler, Cloud Secret Manager, GCS, Artifact Registry) and AWS (Lambda, S3, EventBridge, Secrets Manager, Bedrock AgentCore); apply IaC practices to make provisioning repeatable and auditable. - Establish base image pinning, dependency vulnerability scanning, and supply chain security practices for containerized workloads — particularly AI-generated codebases deployed via tools like Cursor or Claude Code. - Define and enforce patch management and container runtime ownership for vibe-coded and agentic workloads entering production.   SECRETS, ACCESS & SECURITY POSTURE   - Establish and enforce a consistent secrets management standard across all Business Systems workloads — GCP Secret Manager, AWS Secrets Manager, and equivalent — eliminating credential exposure via environment variables, source code, or client-side contexts. - Define and maintain API key rotation policies in alignment with security standards (high-severity keys: quarterly; vendor keys: annually at minimum). - Partner with Security and IT on IAM scoping, least-privilege service accounts, VPC configuration, and public/private endpoint governance for Cloud Run and Bedrock deployments. - Maintain a centralized registry of deployed workloads — GitHub repos, deployment URLs, architecture docs, data classification, and observability dashboard links — accessible to AppSec and infrastructure teams.   AUTOMATION & TOOLING   - Build internal tooling, automation scripts, and automated testing frameworks (unit, integration, regression) to reduce toil and increase deployment confidence; continuously evaluate new tooling to improve developer experience. - Develop or enforce GitHub repository templates for Cloud Run deployments that cover security audits, deployment configuration, API integration, and MCP server patterns — serving as a reusable foundation for AI-assisted builds.   GOVERNANCE, STANDARDS & COLLABORATION   - Define where self-service deployment and administration are appropriate versus where stronger change control and operational guardrails are required; serve as the DevOps SME, enabling developers to operate with autonomy within those boundaries. - Document and maintain operational runbooks, architecture decision records (ADRs), and deployment standards as living artifacts. - Collaborate with IT, Data Engineering, Security, and business stakeholders on cross-functional initiatives that touch the GTM platform.   QUALIFICATIONS   EXPERIENCE   - 4+ years in a DevOps, Site Reliability Engineering (SRE), or Platform Engineering role - 2+ years of hands-on experience deploying and managing Salesforce environments (SFDX, Salesforce CLI, scratch orgs, sandboxes, change sets, or pipeline-based deployments) - Experience with at least one additional GTM/ERP platform, such as NetSuite, MuleSoft, or Workato, in an operational or deployment capacity - Demonstrated experience building and maintaining CI/CD pipelines using tools such as GitHub Actions, GitLab CI, Jenkins, or Copado - Hands-on experience with GCP services — Cloud Run, Cloud Scheduler, Cloud Secret Manager, Artifact Registry, GCS — in a deployment or operations context - Experience with AWS services in an integration or operations context — Lambda, S3, SQS, Secrets Manager, CloudWatch; familiarity with Bedrock AgentCore or similar managed agent hosting infrastructure is a strong plus - Experience managing containerized workloads, including image lifecycle, dependency scanning, and supply chain security practices - Experience with incident management, on-call processes, and writing post-incident reviews   SKILLS & COMPETENCIES   Technical   - Strong scripting skills in Python, Bash, or Node.js for automation and tooling - Proficiency with Git, branching strategies, and version control best practices - Understanding of API-based integration patterns (REST, SOAP, event-driven) as they apply to MuleSoft, Workato, or similar iPaaS tools - Hands-on familiarity with secrets management across GCP Secret Manager and AWS Secrets Manager; strong grasp of security best practices in CI/CD contexts (least-privilege IAM, no hardcoded credentials, key rotation) - Monitoring and observability tooling experience (Datadog, Splunk, Google Cloud Monitoring, CloudWatch, or similar) - Infrastructure-as-code proficiency — Terraform or CloudFormation; experience applying IaC to Cloud Run or Lambda-based workloads preferred - Familiarity with container security practices: base image pinning, vulnerability scanning (e.g., Artifact Registry, Trivy), and dependency management for AI-generated codebases   Operational & Mindset   - Ownership: Takes full accountability for platform uptime, deployment quality, and the operational health of GTM infrastructure end-to-end. - Velocity: Operates with a bias for action — ships iteratively, reduces toil systematically, and keeps release cycles fast and predictable. - AI & Automation mindset: Actively leverages AI-assisted tooling and automation to accelerate delivery, improve reliability, and reduce manual overhead across the GTM stack. - Collaboration: Fluent cross-functional partner to developers, architects, Security, IT, and business stakeholders — enables autonomy without becoming a bottleneck. - Growth: Continuously evaluates new tooling, patterns, and practices to raise the bar on platform engineering and developer experience.   WHAT YOU'LL WORK WITH   - Salesforce: Core GTM CRM platform; this role owns deployment pipelines, environment management, and release reliability across orgs. - NetSuite: ERP platform integrated into the quote-to-cash flow; managed via SuiteScript/SuiteBundler within CI/CD standards. - MuleSoft (Anypoint Platform): Integration middleware; this role maintains deployment pipelines and observability for MuleSoft-managed flows. - Workato: iPaaS automation platform; monitored and deployed within the broader GTM reliability framework. - GCP (Cloud Run, Cloud Scheduler, Secret Manager, Artifact Registry, GCS): Primary cloud platform for AI agent workloads and integration microservices. - AWS (Lambda, S3, EventBridge, Secrets Manager, Bedrock AgentCore): Secondary cloud environment for agent hosting and integration operations. - GitHub Actions / GitLab CI / Copado: CI/CD tooling used to build, validate, and promote changes across GTM platforms. - Terraform / CloudFormation: IaC tooling for repeatable, auditable infrastructure provisioning. - Datadog / Splunk / Google Cloud Monitoring / CloudWatch: Observability and alerting stack across GTM and cloud workloads. Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. https://clickup.com/careers-terms/candidate-privacy-notice If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

Location: Berlin, Germany Workplace: hybrid At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Founding Engineering Team Lead to join one of our clients ' team in Berlin. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. Key Responsibilities: Lead and grow a small, high-performing engineering team while remaining hands-on Design, build, and review production backend and platform code alongside the team Own delivery of the engineering roadmap, balancing speed, quality, and security Act as a technical leader by setting architecture direction and enforcing engineering standards Contribute directly to critical features, integrations, and platform foundations Establish lightweight engineering processes that enable fast execution without bureaucracy Mentor engineers through code reviews, pairing, and technical guidance Contribute hands-on in design and build architecture, configure systems, code 70% of the time in GoLang. Remove blockers and unblock delivery across backend, frontend, data, and DevOps Collaborate closely with CEO, CPTO, and product leadership on technical and execution decisions Support hiring, onboarding, and technical evaluation of engineers Foster a culture of ownership, pragmatism, and low ego Build whole Security platform setup from scratch Partner closely with backend and AI engineers to design secure service boundaries and deployment models Troubleshoot and resolve complex production incidents across infrastructure, networking, and application layers Build PoCs and validate infrastructure and security design decisions in an early-stage environment Support compliance readiness by enabling controls, logging, and evidence collection for security frameworks Continuously improve platform cost efficiency, reliability, and operational maturity This role reports directly to CEO & CPTO Must have skills: 10+ years of professional software engineering experience 3+ years of experience leading engineering teams while remaining hands-on 3+ years of GoLang experience 3+ years experience with AWS in production environments Strong code quality bar and experience with architectural reviews Ability to context-switch between technical topics and people leadership Strong execution mindset and comfort operating under ambiguity Hands-on coding mentality; can build things from scratch including security architecture yourself Hands-on experience with Docker, Kubernetes (EKS) and containerized workloads Experience with CI/CD pipelines (GitHub Actions or similar) Experience with monitoring, logging, observability (Grafana, OpenTelemetry, Prometheus) Experience with Coding CoPilots (Claude Code, GitHub Copilot, AWS CodeWhisperer, Codex, etc.) Knowledge of Experience supporting production SaaS platforms High ownership mentality, startup mindset, and ability to move quickly Experience in startup or scale-up environments Low ego, high commitment, and a true tech startup mentality Excellent English communication skills Nice-to-have requirements: Previous experience as a founding or early-stage Engineering Manager Experience in cybersecurity , identity, or enterprise SaaS platforms Exposure to DevOps, SRE, or data engineering Experience scaling teams and systems simultaneously Experience with security architecture, identity security, or security engineering Familiarity with compliance frameworks (NIS2, DORA, ISO 27001, SOC 2) Understanding of OAuth/OIDC, API tokens, IdP, scopes, SSO, SCIM, roles, RBAC/ABAC, service accounts Familiarity with cloud identity and security controls (e.g. IAM, CloudTrail, Azure Active Directory / Entra ID ) Hands-on with SIEM platforms such as Splunk, Microsoft Sentinel, or IBM QRadar Experience designing permission models, identity graphs, or access control frameworks Knowledge of tokenization, Zero Trust principles , least privilege, and continuous verification Experience with Security related to AI/LLM systems, agent logic, or willingness to learn fast Familiarity with AI agent behavior , LLM security, or agent sandboxing Previous experience in cybersecurity , identity startups You are a fan of rock or metal music Excellent German communication skills Benefits: Founding Team Member Equity — ESOPs in a well funded cybersecurity company. Competitive Compensation — salary aligned with market, flexible early-stage arrangements possible. Founding Team Member Status — shape the company from day one and own critical security technical decisions. Fresh Funding Secured — immediate runway to build, hire, and execute fast. Security Contribution — contribute to security tech architecture across identity, AI agents, and enforcement. High Autonomy — freedom to design and build without corporate overhead. Work with a Technical CEO and CPTO — fast iteration, strong alignment, clear direction. Cutting-Edge Domain — identity security, SaaS-to-SaaS access, AI agent governance. Massive Learning Curve — quickly gain depth in cybersecurity, identity, and AI systems. Fast Career Path — opportunity evolve into higher leadership as we scale the engineering team Berlin Location — top-tier tech environment with strong cybersecurity and AI ecosystems. Direct Impact — your architecture and code become the foundation of the entire platform. Best Equipment and Tools - High quality equipment and modern tools to help you do your best work from day one. Team Offsites - Regular team offsites designed to build strong connections, alignment, and shared momentum.

Location: Berlin, Germany Workplace: hybrid At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Founding Backend Engineer(Go) to join one of our clients ' team in Berlin. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. Key Responsibilities: Develop and maintain backend applications using Go Design and optimize cloud-based solutions using AWS services (EC2, Lambda, S3, SQS, SNS, etc.) Design, use and manage databases, including PostgreSQL, Neo4J, Redis, and Elasticsearch Develop, manage, and optimize containerized applications using Docker Automate processes using Bash/Python scripting Optimize and maintain RESTful APIs, ensuring security and performance Work closely with frontend engineers, DevOps, and product team to deliver robust applications Monitor, debug, and improve backend performance, reliability, and scalability Implement caching, messaging queues, and event-driven architectures where needed Build whole platform from scratch 5+ years of GoLang experience Hands-on coding mentality; can build things from scratch and familiar with different architectures Hands-on experience with Docker, Kubernetes (EKS) and containerized workloads Experience designing RESTful and gRPC APIs and using frameworks like Gin Hands-on experience with messaging systems (e.g., SQS , Kafka ) Experience with CI/CD pipelines (GitHub Actions or similar) Experience operating PostgreSQL (RDS / Aurora), Neo4J(or similar) Experience with AI agents , LLM-based systems, MCP, RAG, Prompts, Embeddings, Vector, etc Experience with AI stack (AWS Bedrock, LangChain, pgvector or similar) Experience with Infrastructure as Code (Terraform) Experience with monitoring, logging, observability (Grafana, OpenTelemetry, Prometheus) Ability to troubleshoot production issues end to end Experience with Coding CoPilots (Claude Code, GitHub Copilot, AWS CodeWhisperer, Codex, etc.) Experience supporting production SaaS platforms Strong understanding of SaaS integrations and app-to-app permission flows High ownership mentality, startup mindset, and ability to move quickly Experience in startup or scale-up environments Low ego, high commitment, and a true tech startup mentality Strong problem-solving skills and ability to work in a collaborative environment Excellent English communication skills Nice-to-have requirements: Experience working with Java Ability to code in Python Experience with security architecture, identity security, or security engineering Familiarity with compliance frameworks (NIS2, DORA, ISO 27001, SOC 2) Experience with AWS in production environments Exposure to graph-based modeling (identity graph, access graph, risk graph) Familiarity with compliance frameworks (NIS2, DORA, ISO 27001, SOC 2) Understanding of OAuth/OIDC, API tokens, IdP, scopes, SSO, SCIM, roles, RBAC/ABAC, service accounts Familiarity with cloud identity and security controls (e.g. IAM, CloudTrail, Azure Active Directory / Entra ID ) Hands-on with SIEM platforms such as Splunk, Microsoft Sentinel, or IBM QRadar Experience designing permission models, identity graphs, or access control frameworks Knowledge of tokenization, Zero Trust principles , least privilege, and continuous verification Experience with Security related to AI/LLM systems, agent logic, or willingness to learn fast Familiarity with AI agent behavior , LLM security, or agent sandboxing Previous experience in cybersecurity , identity startups You are a fan of rock or metal music Excellent German communication skills Benefits: Founding Team Member Equity — ESOPs in a cybersecurity company Competitive Compensation — salary aligned with market, flexible early-stage arrangements possible Founding Team Member Status — shape the company from day one and own critical technical decisions Fresh Funding Secured — immediate runway to build, hire, and execute fast Security Contribution — contribute to security architecture across identity, AI agents, and enforcement High Autonomy — freedom to design and build without corporate overhead Work with a Technical CEO and CPTO — fast iteration, strong alignment, clear direction Cutting-Edge Domain — identity security, SaaS-to-SaaS access, AI agent governance Massive Learning Curve — quickly gain depth in cybersecurity, identity, and AI systems Fast Career Path — opportunity evolve into leadership as we scale the engineering team Berlin Location — top-tier tech environment with strong cybersecurity and AI ecosystems Direct Impact — your architecture and code become the foundation of the entire platform Best Equipment and Tools - High quality equipment and modern tools to help you do your best work from day one Team Offsites - Regular team offsites designed to build strong connections, alignment, and shared momentum

Location: Baku Workplace: remote ABOUT YOU We are looking for an Operations Engineer who is technically curious, detail-oriented, a strong communicator, and proactive to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to monitor and investigate production issues across a global platform, help improve how we detect and respond to incidents, analyze trends and patterns in production data, and contribute to better communication with partners and stakeholders during incidents. Strong troubleshooting skills, observability platform experience, and scripting ability are essential, along with experience in SRE, DevOps, production operations, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — when writing incident updates, shift handoffs, and status page communications will be key to your success in this role. If you're passionate about keeping critical systems running and continuously improving operational processes and love being the first to spot issues and the one who drives them to resolution for game developers and players worldwide, we would love to hear from you! ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Responsibilities Serve as the primary dashboard monitor during your shift — continuously watch the GTO Operational Dashboard in Datadog, detect anomalies by correlating signals across APM, logs, metrics, synthetic tests, and Real User Monitoring, and determine whether alerts warrant an incident ticket or can be resolved through immediate investigation. Triage and investigate production incidents — create incident tickets in JIRA Service Management, perform initial technical investigation using Datadog (traces, logs, infrastructure and application metrics), determine blast radius and likely root cause domain, and route to the correct team (Product SRE, Infrastructure SRE, or Engineering) using the smart routing model. Own lower-severity incidents end-to-end from detection through resolution — diagnose, execute runbook procedures, and resolve without escalation where possible. Escalate promptly when an incident is unresolved within defined thresholds or requires a code-level fix. Support the TSO Lead during major incidents as the technical right hand in the war room — surface real-time data (error rates, impact scope, deployment history, related alerts), maintain the incident ticket with live timeline entries and linked evidence, and execute mitigation actions as directed. Draft incident communications under TSO Lead direction, including internal Slack updates, stakeholder notifications, and customer-facing status page updates (status.xsolla.com). Support clear, timely communication throughout the incident lifecycle. During non-incident periods, analyze incident trends, recurring issues, and production bugs — compile data from Datadog, JIRA, and Slack, identify patterns, and contribute findings to regular reports for product and engineering teams. Compile incident timelines and draft initial PIR documents for Post-Incident Review preparation. Track PIR action items post-session and flag overdue items to the TSO Lead. Build and maintain operational automation (alert enrichment scripts, incident templates, Slack workflows, dashboard widgets) and contribute to runbook development — documenting new resolution procedures so they can be repeated by any Operations Engineer on any shift. Conduct structured shift handoffs covering active incidents, at-risk services, upcoming deployments, and follow-up items. Participate in knowledge transfer sessions with SREs to continuously expand independent resolution capability. Cover for the TSO Lead during vacations, absences, or emergencies — including severity classification, escalation decisions, stakeholder communications, and basic Incident Commander functions. Publish health reports of critical apps periodically. Qualifications and Skills 4+ years of experience in SRE, DevOps, production operations, NOC, or technical operations in a high-availability environment. Experience with platforms that handle payments, e-commerce, SaaS, or gaming workloads is preferred. Strong troubleshooting and investigation skills — ability to take an alert or user-reported symptom and methodically trace it through the stack: application logs, APM traces, infrastructure metrics, database queries, and network paths. Hands-on experience with Datadog (or equivalent observability platform: Grafana, Splunk, New Relic, Elastic) — navigating APM, building log queries, reading infrastructure dashboards, interpreting SLO burn rates, and configuring monitors and alerts. Proficiency in at least one scripting language: Python, Go, or Bash. You will write automation scripts, build operational tooling, and work with APIs. Clear written and verbal communication skills in English — ability to write incident tickets, investigation notes, Slack updates, shift handoff reports, status page communications, and PIR drafts that are clear, concise, and useful to both technical and non-technical audiences. Working knowledge of Kubernetes and cloud infrastructure (GCP preferred, AWS/Azure acceptable) — understanding of pods, deployments, services, ingress, node health, and how to investigate Kubernetes-related production issues. Understanding of SLOs, error budgets, and burn-rate alerting — knowing what a multi-window burn-rate alert means, how error budgets deplete, and how SLO breaches translate into incident severity. Experience with incident management tooling: JIRA or JIRA Service Management, PagerDuty or OpsGenie, Slack, and Confluence. Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive monitoring, or automated remediation. Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) is required. Nice to Have Experience in the gaming, payments, or fintech industry — particularly environments where transaction processing, checkout flows, or player-facing services must meet strict uptime requirements. Familiarity with Datadog Service Catalog, synthetic monitoring, and RUM; exposure to database operations (MySQL, PostgreSQL, Redis, Kafka); and experience with CI/CD pipelines and deployment tooling (GitLab CI, ArgoCD, Helm). JIRA Service Management administration experience (workflows, automation rules, SLA timers) or ITIL Foundation certification — practical experience matters more than credentials. The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com For more vacancies: Careers | Xsolla

Location: Baku Workplace: remote We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews. Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role. If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you! ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Responsibilities Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets. Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com). Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure. During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence. Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates. Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio. Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis. Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management. Cover for the Operations Engineer role during vacations, absences, breaks, or surge incidents — including monitoring, triage, ticket creation, and runbook execution. Participate in weekend on-call rotation for major incidents. Qualifications and Skills 6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems (payments, e-commerce, SaaS, or gaming platforms preferred). Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure. Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism. Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows. Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring. Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence. Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams. Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved. Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation. Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required. Nice to Have Experience in the gaming, payments, or fintech industry, and with customer/partner-facing incident communications and status page management. JIRA Service Management administration experience (workflows, SLA timers, automation rules) and familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs. Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences. Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems. ITIL certification (Foundation or higher) is a plus. The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com For more vacancies: Careers | Xsolla

Location: Kuala Lumpur Workplace: onsite ABOUT YOU We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews. Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role. If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you! Technical Service Operations Lead (TSO Lead), Kuala Lumpur ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Responsibilities: Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets. Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com). Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure. During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence. Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates. Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio. Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis. Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management. Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents. Qualifications: 6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems (payments, e-commerce, SaaS, or gaming platforms preferred). Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure. Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism. Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows. Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring. Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence. Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams. Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved. Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation. Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required. Nice to have: Experience in the gaming, payments, or fintech industry. Experience with customer/partner-facing incident communications and status page management. JIRA Service Management administration experience: workflows, SLA timers, automation rules, queues, and permissions. Familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs. Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences. Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems. ITIL certification (Foundation or higher) is a plus but not required. BENEFITS Convenient work tools Latest Mac workplaces + additional hardware to make you more effective at work Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab Professional growth Free trainings and participation in specialized conferences Rich knowledge exchange within the company More perks Health insurance (Medical, dental and optical)- Employee and dependants Flexible hours: organize your day according to your needs and sprint & teamwork demands No dress code Comfortable and new office environment The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 ("PDPA"), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to careers@xsolla.com. For more vacancies: Careers | Xsolla

О ПРОЕКТЕ Мы — международный Web3-проект и один из топовых агрегаторов на рынке. Наш сервис объединяет предложения от надежных партнеров, поддерживает тысячи токенов и находит лучшие курсы для пользователей. Ищем аналитика, который превратит сырые данные в точки роста продукта. ВАШИ КЛЮЧЕВЫЕ ЗАДАЧИ — Analysis: Сбор и обработка продуктовых данных и on-chain активности. — Visualization: Создание и поддержка дашбордов по ключевым метрикам. — Product Growth: Построение воронок, когортный анализ и сегментация юзеров. — Experiments: Проведение A/B-тестов для оценки фич и маркетинга. — Insights: Поиск аномалий, прогнозирование метрик и настройка алертинга. — Strategy: Формирование рекомендаций для фаундеров и продуктовой команды. ЧТО МЫ ЖДЕМ ОТ ВАС — Experience: От 3 лет в аналитике (обязателен опыт в Web3/DeFi). — On-chain: Навыки работы с Dune, Bitquery или аналогами; умение делать wallet-level анализ. — Hard Skills: Уверенный SQL и Python для анализа данных. — BI Tools: Опыт работы с Tableau, Power BI, Looker или Splunk. — Math: Знание статистики и методов проверки гипотез. ПОЧЕМУ У НАС КРУТО? — Global Scope: Работа над масштабным продуктом с опытной командой. — Benefits: 28 дней отпуска + дополнительные Day Off. — Growth: Индексация ЗП дважды в год и полная компенсация обучения/конференций. — Care: Оплата коворкинга, спорта, медицины, психолога и курсов иностранных языков.

Location: British Columbia Workplace: remote ABOUT YOU We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews. Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role. If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you! ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Responsibilities: Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets. Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com). Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure. During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence. Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates. Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio. Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis. Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management. Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents. Qualifications & Skills: 6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems. Experience in the gaming industry is required. Payments or fintech industry experience is a plus. Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure. Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism. Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows. Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring. Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence. Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams. Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved. Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation. Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required. Nice to Have: Experience with customer/partner-facing incident communications and status page management. JIRA Service Management administration experience: workflows, SLA timers, automation rules, queues, and permissions. Familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs. Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences. Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems. ITIL certification (Foundation or higher) is a plus but not required. Benefits: We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes medical, dental, and vision, PTO, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we're not just building a business; we're cultivating a community that values creativity, collaboration, and the transformative power of play. Equal Employment Opportunity Statement: Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act. Criminal History Consideration: For the Technical Service Operations Lead (TSO Lead), we will conduct a background check that may include the following: Criminal history check Employment verification Education verification Relevance to Job Responsibilities: The background check is relevant to this position because of the following role responsibilities: Accessing confidential company data Ensuring compliance with regulatory requirements Rights Under the Fair Chance Act: Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com. By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with the Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com. The listed range is specific to British Columbia and varies based on factors such as location and experience.

Location: Berlin, Germany Workplace: hybrid Berlin • Cybersecurity & AI Startup • Recently Funded A newly funded cybersecurity startup in Berlin is looking for a Backend Engineer(Go) to join as a founding team member and help design the core security, identity, and enforcement foundations of a next-generation AI-powered security risk management platform. We are an early-stage startup founded by experienced cybersecurity leaders with backgrounds in Israeli Intelligence units. We are looking for a hands-on Founding Backend Engineer(Go) for a hybrid role based in central of Berlin. If you are passionate about cybersecurity and AI tech, thrive in fast-paced startup environments, and enjoy building complex platforms from the ground up, this is an opportunity to make a real impact. They’re building a next-generation cyber risk platform that helps enterprises understand, measure, and reduce identity risk at scale. Their goal is to turn complex identity and security data into clear, actionable risk insights that CISOs and CTOs can trust. You will work from scratch on core platform components from day one, shaping how modern enterprises manage and reason about risk using cloud-native systems, AI-driven analysis, and automated enforcement through AI agents. Key Responsibilities Develop and maintain backend applications using Go Design and optimize cloud-based solutions using AWS services (EC2, Lambda, S3, SQS, SNS, etc.) Design, use and manage databases , including PostgreSQL, Neo4J, Redis, and Elasticsearch Develop, manage, and optimize containerized applications using Docker Automate processes using Bash/Python scripting Optimize and maintain RESTful APIs , ensuring security and performance Work closely with frontend engineers, DevOps, and product team to deliver robust applications Monitor, debug, and improve backend performance , reliability, and scalability Implement caching, messaging queues, and event-driven architectures where needed Build whole platform from scratch Must have skills 5+ years of GoLang experience Hands-on coding mentality; can build things from scratch and familiar with different architectures Hands-on experience with Docker, Kubernetes (EKS) and containerized workloads Experience designing RESTful and gRPC APIs and using frameworks like Gin Hands-on experience with messaging systems (e.g., SQS , Kafka ) Experience with CI/CD pipelines (GitHub Actions or similar) Experience operating PostgreSQL (RDS / Aurora), Neo4J(or similar) Experience with AI agents , LLM-based systems, MCP, RAG, Prompts, Embeddings, Vector, etc Experience with AI stack (AWS Bedrock, LangChain, pgvector or similar) Experience with Infrastructure as Code (Terraform) Experience with monitoring, logging, observability (Grafana, OpenTelemetry, Prometheus) Ability to troubleshoot production issues end to end Experience with Coding CoPilots (Claude Code, GitHub Copilot, AWS CodeWhisperer, Codex, etc.) Experience supporting production SaaS platforms Strong understanding of SaaS integrations and app-to-app permission flows High ownership mentality, startup mindset, and ability to move quickly Experience in startup or scale-up environments Low ego, high commitment, and a true tech startup mentality Strong problem-solving skills and ability to work in a collaborative environment Excellent English communication skills Nice-to-have requirements Experience working with Java Ability to code in Python Experience with security architecture, identity security, or security engineering Familiarity with compliance frameworks (NIS2, DORA, ISO 27001, SOC 2) Experience with AWS in production environments Exposure to graph-based modeling (identity graph, access graph, risk graph) Familiarity with compliance frameworks (NIS2, DORA, ISO 27001, SOC 2) Understanding of OAuth/OIDC, API tokens, IdP, scopes, SSO, SCIM, roles, RBAC/ABAC, service accounts Familiarity with cloud identity and security controls (e.g. IAM, CloudTrail, Azure Active Directory / Entra ID ) Hands-on with SIEM platforms such as Splunk, Microsoft Sentinel, or IBM QRadar Experience designing permission models, identity graphs, or access control frameworks Knowledge of tokenization, Zero Trust principles , least privilege, and continuous verification Experience with Security related to AI/LLM systems, agent logic, or willingness to learn fast Familiarity with AI agent behavior , LLM security, or agent sandboxing Previous experience in cybersecurity , identity startups You are a fan of rock or metal music Excellent German communication skills Benefits Founding Team Member Equity — ESOPs in a cybersecurity company Competitive Compensation — salary aligned with market, flexible early-stage arrangements possible Founding Team Member Status — shape the company from day one and own critical technical decisions Fresh Funding Secured — immediate runway to build, hire, and execute fast Security Contribution — contribute to security architecture across identity, AI agents, and enforcement High Autonomy — freedom to design and build without corporate overhead Work with a Technical CEO and CPTO — fast iteration, strong alignment, clear direction Cutting-Edge Domain — identity security, SaaS-to-SaaS access, AI agent governance Massive Learning Curve — quickly gain depth in cybersecurity, identity, and AI systems Fast Career Path — opportunity evolve into leadership as we scale the engineering team Berlin Location — top-tier tech environment with strong cybersecurity and AI ecosystems Direct Impact — your architecture and code become the foundation of the entire platform Best Equipment and Tools - High quality equipment and modern tools to help you do your best work from day one Team Offsites - Regular team offsites designed to build strong connections, alignment, and shared momentum