Вакансии

Location: Belgrade, Serbia; Berlin, Germany; Limassol, Cyprus; Madrid, Spain; Munich, Germany; Paphos, Cyprus; Prague, Czech Republic; Warsaw, Poland; Yerevan, Armenia You’re the kind of person who looks at a complex, deeply interconnected system and immediately wants to know how it functions and what would make it break. Focused on finding more than just bugs, you want to untangle dependencies and raise the bar for quality across the board. You're comfortable stepping up to take ownership and lead the charge when things get complicated. About JetBrains We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale. What you’ll do DataGrip is our cross-platform IDE for databases, and its core functionality powers database tools across other JetBrains IDEs like IntelliJ IDEA, PyCharm, and PhpStorm. Because of the large size of this ecosystem, which spans many database systems, environments, and integrations, keeping our quality bar high is a complex, strategic challenge. You’ll take ownership of quality across these shared components and release processes. You’ll work closely with developers, DevOps, and product teams to map out expected behaviors, investigate hard-to-reproduce issues, and improve how we build and test. Your work will directly influence the reliability of tools used by millions of developers every day, making sure changes in one area don't unexpectedly break another. Day to day, you will: Lead QA activities, set priorities, and coordinate testing efforts across multiple teams and components. Investigate unclear, poorly reproducible, and cross-component issues to find the root cause. Analyze logs, test results, and user reports to spot broader quality patterns behind individual failures. Define test strategies and apply risk-based testing to manage release cycles safely. Work with developers and product teams to establish expected behavior when detailed specifications aren't available. Improve our QA processes and guide the team in making confident release decisions. What you’ll bring A high degree of independence and technical curiosity. Comfort taking ownership of complex problems and driving them to resolution. The ability to see the big picture and understand how changes in one area affect the rest of the system. A proactive approach to improving processes rather than just following them. Strong analytical thinking, with the ability to turn scattered logs and user reports into clear insights. The communication skills to bring different teams together and coordinate testing efforts smoothly. What you’ll need The proven ability to test complex, multi-component systems and navigate integration and end-to-end testing. Practical knowledge of relational databases and SQL. Experience leading QA activities and shaping test strategies for multiple products and release cycles. Familiarity with reading and debugging code (Java or Kotlin preferred) to troubleshoot deeply embedded issues. Hands-on experience writing or maintaining automated tests. The ability to navigate and troubleshoot CI/CD systems, test environments, and infrastructure (such as Docker, Kubernetes, or TeamCity). Experience investigating distributed systems, APIs, and service-to-service integrations using monitoring and logging tools. What success looks like Within your first few months, you’ll have a firm grasp of the DataGrip ecosystem and how its components interact across our IDEs. You’ll be independently identifying quality risks, setting clear testing priorities, and helping teams ship reliable releases without bottlenecks. Long-term, you’ll have established smoother QA workflows, making it easier for everyone to understand dependencies and catch cross-product issues before they reach our users. Why join JetBrains? Strong base salary. We offer competitive pay that reflects your skills and experience. Flexible work schedule. Enjoy the freedom to work from home or from the office. Extra time off. More days to relax, recharge, and do the things you love. Learning and development opportunities. Access to conferences, courses, and language classes. Relocation support. Assistance to help make your move as smooth and stress-free as possible. Free meals and snacks. Lunch and refreshments provided to keep you fueled. Health and wellness. On-site gyms or sports club stipends. Internal events. Company-wide celebrations and team gatherings. *Some benefits may vary depending on location. #LI-DNI We are an equal opportunity employer We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. We process the data provided in your job application in accordance with the Recruitment Privacy Policy.

Location: London, UK Workplace: OnSite ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp is seeking a 2LoD Compliance Strategist to provide dedicated independent second-line assurance across Ramp UK & Irish regulated businesses. This is a hands-on role for someone who can turn regulatory expectations into a practical, evidence-led monitoring and assurance programme. The role sits within Ramp's Europe Compliance function and supports the Head of Compliance & MLRO - Europe. You will not own first-line operational decisions or perform routine casework. Instead, you will independently test and challenge the design and operation of financial-crime, safeguarding, payments, outsourcing, governance, and regulatory-change controls. You will make sure that findings are understood, remediated by accountable owners, and independently validated before closure. Ramp Payments Europe is developing across multiple legal entities, jurisdictions, payment rails, banking partners, product journeys, and shared Group services. The successful candidate will help give management and Boards a clear, reliable view of whether controls work in practice and where action is needed. WHAT YOU'LL DO - Run a practical, risk-based compliance monitoring programme across Ramps European entities. - Test key controls and identify gaps, with a focus on whether they work in practice. - Support assurance over financial-crime, payments, safeguarding, and outsourced-service controls. - Track regulatory, Board, partner, audit, and internal commitments to ensure actions are completed on time. - Manage findings and remediation, helping accountable teams resolve issues and confirming actions are closed. - Produce clear reporting for management and Boards on key risks, control issues, incidents, and progress. - Provide independent compliance input and advisory on significant product, payments, outsourcing, and operational changes. - Deputise for the Head of Compliance & MLRO where required. WHAT YOU NEED - Min. 4 year of experience in compliance, risk, audit, controls, or regulatory change within payments, fintech, banking, or another regulated environment. - Experience supporting compliance monitoring, control testing, issue management, remediation, or governance reporting. - Working knowledge of UK and/or EU financial-services regulation, with the ability to apply requirements pragmatically in a fast-moving environment. - Familiarity with financial-crime controls such as customer due diligence, sanctions screening, transaction monitoring, or record keeping. - An interest in areas such as payments, safeguarding, outsourcing, operational resilience, or third-party oversight. - Strong judgement and communication skills, with the confidence to identify issues, explain risk clearly, and work constructively with stakeholders. - Comfortable working independently, managing priorities, and partnering with Product, Engineering, Operations, Legal, and Risk teams. - Curious about using AI responsibly to improve compliance analysis, monitoring, or documentation. NICE-TO-HAVES - Experience in a UK payment institution, e-money institution, bank, card issuer, acquiring business, or payments fintech. - Experience supporting FCA-facing work, banking-partner due diligence requirements. - Experience with Consumer Duty, safeguarding, or formal outsourcing governance. - Professional compliance, audit, risk, or financial-crime qualification. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Copenhagen, Denmark About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, we’re all about great partnerships – and that starts with great people. We’re now looking for a new SMB Account Manager to join our team and help some of Denmark’s most exciting local restaurants thrive on Wolt. If you love building relationships, spotting growth opportunities, and driving impact, this might be the role for you. Since launching in Denmark in 2017, we’ve expanded to over 200 cities and partnered with 4,000+ restaurants – and we’re just getting started. Our Account Management team plays a key role in that journey, working closely with our partners to ensure their success on our platform. We’re a tight-knit team of 11 Account Managers who support and challenge each other every day. We celebrate wins, share learnings, and enjoy solving problems together – whether that’s out in the field with a partner or over a coffee at the office. If you enjoy taking ownership and being part of a humble yet ambitious team, we think you’ll feel right at home. But don’t just take our word for it – see for yourself what your future colleagues say about working at Wolt here . What you’ll be doing As an Account Manager at Wolt, you’ll be responsible for managing and developing a portfolio of around 150 restaurant partners. Your main goal will be to help them grow their business on our platform by identifying opportunities, solving challenges, and making sure they get the most out of Wolt’s tools and services. You’ll work closely with your partners to improve their performance, introduce relevant products like Wolt Ads or Wolt+, and support them in their day-to-day operations. This is a role that combines commercial thinking, data-driven decisions, and direct collaboration with partners. Day-to-day in this role you’ll: Spend 5–10 days per month visiting restaurant partners to strengthen relationships and better understand their business Manage commercial renegotiations and drive adoption of relevant Wolt products such as Wolt+, Wolt Ads, Wolt Drive, and Wolt Capital Use data to identify growth opportunities and guide partners through improvements that drive performance Support partners with day-to-day operational topics and process improvements Monitor performance using Looker and prioritise where to focus your time and effort for the greatest impact Gather feedback from your partners and share insights with internal teams to help improve our tools, services, and ways of working Our humble expectations We’re looking for someone who combines commercial thinking with a genuine interest in helping partners succeed. This role is a great fit for someone who’s proactive, analytical, and thrives on building long-term relationships that deliver results. Relationship-building skills – You’re a strong communicator who can easily build trust and adapt your tone to suit everyone from chefs to business owners Commercial mindset – You understand business drivers and can spot opportunities to grow partner revenue and improve performance Analytical skills – You’re confident working with performance data and dashboards (e.g. Looker, Power BI) to inform decisions and tell a compelling story Initiative and ownership – You take charge of your own portfolio and proactively push projects forward beyond the obvious, without waiting for instructions Experience – A background in sales or account management is a big plus Technical comfort – You’ve used CRM systems and business tools before, and you pick up new platforms quickly Languages – You’re fluent in Danish and English, both written and spoken What we offer At Wolt, we believe great people thrive when given ownership, trust, and the chance to make an impact. As an Account Manager, you’ll get just that – along with a competitive salary and the opportunity to grow in a fast-moving global tech company with plenty of career paths.You’ll also enjoy perks like a discount on Wolt orders, daily lunch, and a stocked office with coffee, soft drinks, and fruit – plus a range of other local benefits. Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and let’s get the conversation going! We review applications on an ongoing basis, so we encourage you to submit your application as soon as possible. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

Location: United States, San Mateo, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Principal Program Manager, Cloud Streaming Sony Interactive Entertainment (SIE) is seeking an experienced Principal Program Manager to lead complex, high-impact programs across the PlayStation ecosystem. This role is central to driving cross-functional execution at scale, bringing together teams across technology, product, business, and operations to deliver meaningful outcomes for players worldwide. As both a strategist and executor, the Principal Program Manager will shape program direction, create clarity in complex and ambiguous environments, and drive programs from strategy through execution, launch, and value realization. This leader will anticipate challenges, bring forward clear recommendations, and influence decisions across diverse global teams and senior leadership. Key Responsibilities Program Leadership Lead geographically distributed, cross-functional teams in delivering large-scale programs from strategy and definition through execution, launch, and ongoing value realization. Translate strategic objectives into clear program outcomes, priorities, milestones, success measures, and execution plans. Drive end-to-end program outcomes, connecting business objectives, product strategy, technology delivery, and operational readiness. Create structure and clarity in complex or ambiguous environments, ensuring teams remain aligned on priorities, ownership, and desired outcomes. Serve as a trusted program voice to executives and stakeholders, providing clear visibility into program health, priorities, risks, and decisions. Strategic Program Management Define and influence program delivery strategies that balance speed, quality, scalability, investment, and risk. Establish effective program structures, governance, operating rhythms, and decision-making frameworks appropriate to the scale and complexity of the work. Maintain a broad perspective across the program, anticipating emerging risks, dependencies, opportunities, and decisions. Navigate ambiguity with sound judgment, clearly communicating trade-offs and recommendations to senior leaders. Adapt plans as business, technology, and customer needs evolve while maintaining focus on overall program outcomes. Apply and evolve program management best practices to improve predictability, execution, and business impact. Communication & Collaboration Build strong partnerships across Engineering, Product Management, Design, Quality, Operations, Business, and other functions required to deliver program outcomes. Influence effectively across teams and organizational boundaries, including in situations where priorities, perspectives, or incentives differ. Proactively identify risks and opportunities, framing complex issues clearly and bringing forward options and recommendations. Synthesize complex information into concise, actionable communication for senior leaders and executive audiences. Establish transparent, data-driven reporting that provides a reliable source of truth for program health and decision-making. Foster shared ownership and accountability across teams, ensuring actions and decisions are driven through to resolution. Organizational Impact & Innovation Identify opportunities to simplify ways of working, reduce unnecessary overhead, and accelerate cross-functional execution. Develop and apply scalable approaches, frameworks, and best practices that strengthen program delivery beyond an individual initiative. Use data, insights, and measurable outcomes to evaluate program effectiveness and inform decisions. Challenge existing approaches where appropriate and help teams continuously improve how they plan, collaborate, and deliver. Provide leadership, mentorship, and guidance to Program Managers and Technical Program Managers supporting the program. Where applicable, provide strategic oversight of a broader program management team. Leadership & Culture Act with ownership, accountability, urgency, and strong judgment in delivering results. Create an environment where teams can openly surface risks, challenge assumptions, and work through difficult issues constructively. Encourage diverse perspectives and inclusive collaboration across global teams. Balance respect for established systems and practices with a forward-looking mindset and a willingness to drive meaningful change. Model collaborative leadership and help others operate with greater clarity, confidence, and ownership. Qualifications & Requirements Bachelor’s degree or equivalent relevant professional experience. 7+ years of experience leading large-scale, complex technology or consumer-facing programs across multiple functions and organizational boundaries. Demonstrated success leading programs across one or more areas such as software, hardware, platforms, services, infrastructure, digital experiences, or business capabilities. Proven ability to operate effectively in complex and ambiguous environments and translate strategic objectives into executable programs. Strong experience establishing program structures, governance models, operating rhythms, and decision-making frameworks. Demonstrated ability to identify and communicate risks, options, trade-offs, and recommendations to senior leaders. Proven ability to influence senior executives and work effectively across multiple organizational levels without relying on direct authority. Strong written and verbal communication skills, with the ability to simplify complex information and focus audiences on the decisions and outcomes that matter most. Experience using data, metrics, and measurable outcomes to assess program health, guide decisions, and evaluate impact. Strong critical thinking and judgment, with the ability to connect near-term execution to broader business and organizational objectives. Experience providing leadership, mentorship, or guidance to other program management professionals. Skilled at working across diverse, geographically distributed teams and external partners. Knowledge of the gaming, digital entertainment, or consumer technology industry preferred, but not required. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $220,900 — $331,300 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Poland Why Join Exadel We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving. What You’ll Do Design, develop, and deliver full-stack applications using Python, FastAPI, React, and TypeScript Build and deploy LLM-powered applications to production using RAG, prompt engineering, structured outputs, and OpenAI APIs Implement vector and hybrid search solutions and document processing for PDF, Word, and Excel files Evaluate, monitor, and improve LLM application quality using Langfuse or similar tools Develop and maintain applications on Azure, including app hosting, VMs, and authentication integrations Collaborate directly with clients, lead sessions with senior non-technical stakeholders, and communicate progress clearly Translate ambiguous business needs into practical technical solutions What You Bring Strong experience with React, TypeScript, and Python, including FastAPI or similar frameworks Proven experience delivering at least one LLM-powered application to production Hands-on experience with RAG, prompt design, structured outputs, and OpenAI APIs Experience with vector or hybrid search and parsing PDF, Word, and Excel documents Familiarity with LLM evaluation and observability tools such as Langfuse Working knowledge of Azure, including VMs, application hosting, and Entra ID / SSO Strong client-facing communication and problem-solving skills Nice to Have MCP server development or Claude / AI agent integrations Experience with PII protection, GDPR, and EU data residency, including tools such as Presidio Background in finance, private equity, or M&A due diligence English level Upper-Intermediate Legal & Hiring Information Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more. Reasonable accommodations are available to enable individuals with disabilities to perform essential functions. Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs. Compensation details are shared with candidates at the early stage of the recruitment process. The offer is not binding until a signed contract is in place. Your Benefits at Exadel Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details. International projects In-office, hybrid, or remote flexibility Medical healthcare Recognition program Ongoing learning & reimbursement Well-being program Team events & local benefits Sports compensation Referral bonuses Top-tier equipment provision Exadel Culture We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

Location: Belarus PIPECARE Group is seeking a highly organized and detail-oriented Administrative Assistant to join our Legal Department. The successful candidate will support daily administrative and compliance operations within the department and contribute to maintaining accurate and up-to-date legal and contract records. This role requires a proactive, high-energy individual with strong organizational skills and the ability to communicate effectively in both written and verbal English. Key Responsibilities Conduct comprehensive due diligence and compliance checks of records and archives related to expired, ongoing, and outstanding Agency Agreements, Commercial Contracts, Subcontracts, Logistics Agreements, Insurance Policies, Real Estate Contracts, Supply Contracts, agreements with third-party accounting and legal firms, Powers of Attorney (PoAs), Non-Disclosure Agreements (NDAs), and licenses requiring renewal. Maintain and update contract tracking tables by entering all required information, monitoring contract validity, identifying expired or soon-to-expire agreements, and coordinating with responsible employees to obtain extensions and renewals in a timely manner. Manage and maintain shared contract repositories, including uploading new agreements and supporting documents, organizing records, transferring expired documents to designated folders, and ensuring accurate recordkeeping in accordance with the relevant contract tracking systems. Coordinate closely with internal stakeholders to ensure all required documentation is received, processed, and maintained on time, minimizing operational and compliance risks to the company. Perform due diligence checks on potential suppliers and logistics partners in accordance with the company's Due Diligence Checklist to assess their reliability and compliance status. Carry out any other administrative assignments and support activities as directed by the Legal Department and Management. Requirements Proficiency in English (written and spoken) Excellent typing skills (touch typing preferred) Higher education preferred Strong punctuality, accuracy, and attention to detail Proficiency in Microsoft Word, Excel, and ERP systems Ability to manage multiple tasks and work in a structured, deadline-driven environment About PIPECARE Group PIPECARE Group provides comprehensive In-Line Inspection Services to identify and size pipeline threats. Utilizing advanced technologies such as Magnetic Flux Leakage, Transverse Field Inspection, Ultrasound, and specialized tools, PIPECARE ensures precise detection and assessment of various pipeline anomalies.

Location: Russian Federation PIPECARE Group is seeking a highly an Administrative Assistant to join our Legal Department. The successful candidate will support daily administrative and compliance operations within the department and contribute to maintaining accurate and up-to-date legal and contract records. Key Responsibilities Conduct comprehensive due diligence and compliance checks of records and archives related to expired, ongoing, and outstanding Agency Agreements, Commercial Contracts, Subcontracts, Logistics Agreements, Insurance Policies, Real Estate Contracts, Supply Contracts, agreements with third-party accounting and legal firms, Powers of Attorney (PoAs), Non-Disclosure Agreements (NDAs), and licenses requiring renewal. Maintain and update contract tracking tables by entering all required information, monitoring contract validity, identifying expired or soon-to-expire agreements, and coordinating with responsible employees to obtain extensions and renewals in a timely manner. Manage and maintain shared contract repositories, including uploading new agreements and supporting documents, organizing records, transferring expired documents to designated folders, and ensuring accurate recordkeeping in accordance with the relevant contract tracking systems. Coordinate closely with internal stakeholders to ensure all required documentation is received, processed, and maintained on time, minimizing operational and compliance risks to the company. Perform due diligence checks on potential suppliers and logistics partners in accordance with the company's Due Diligence Checklist to assess their reliability and compliance status. Carry out any other administrative assignments and support activities as directed by the Legal Department and Management. Requirements Proficiency in English (written and spoken) Excellent typing skills (touch typing preferred) Higher education preferred Strong punctuality, accuracy, and attention to detail Proficiency in Microsoft Word, Excel, and ERP systems Ability to manage multiple tasks and work in a structured, deadline-driven environment

Location: Colombia Position Summary Pipecare is seeking an experienced, tenured and results-driven Sales Manager to join our sales team, specializing in the premium In-Line inspection industry. The ideal candidate will be responsible for developing and executing solution sales strategies to drive revenue growth, secure, establish and maintain key client relationships, and contribute to the overall success of our organization. Key Responsibilities 1. Sales Management: · Develop and implement effective sales solution strategies to achieve revenue targets and market share growth within the oil and gas pipeline transport segment. · Focus on relationship development, trust and solutioning associated with pipeline integrity management challenges. · Work with PIPECARE subject matter experts to solution for complex pipeline issues using PIPECARE premium tools. · Ensure PIPECARE is approved and on the bidding list annually for every active client and every bid/RFP program and one-off runs. · To work closely with pipeline integrity management engineers and provide them with PIPECARE reporting and associated support products. 2. Client Relationship Management: · Identify and cultivate relationships with key clients, understanding their requirements, and ensuring a high degree of satisfaction with our premium products and services. · Act as a primary point of contact for key accounts, addressing inquiries, resolving issues, and proactively providing solutions to complex operator challenges. 3. Market Analysis: · Stay abreast of industry trends, market conditions, and competitor activities to identify business opportunities and potential risks. · Work with our client base to develop and re-engineer solutions , ensuring a competitive edge in the ILI segment 4. Sales Planning and Execution: · Develop, justify and execute annual sales plans, including forecasting, budgeting, and monitoring performance against sales targets. · Collaborate with cross-functional teams, including marketing and operations, to ensure seamless execution of sales initiatives awarded. 5. Negotiation and Contract Management: · Lead negotiations with clients, ensuring mutually beneficial agreements that align with organizational goals. · Oversee contract management processes to ensure compliance and mitigate risks. 6. Team Collaboration: · Collaborate with internal teams to ensure effective communication and coordination, particularly with the technical and operations teams to align sales efforts with delivery capabilities. Competency Requirements Communication: Creates and encourages two-way communication opportunities; demonstrates and promotes positive prospects, client, and work relationships; proactively addresses and manages conflict and disputes; works to achieve constructive resolution. Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions and requests. Demonstrates group presentation skills, participates in meetings. Written Communication: Writes clearly and informatively, presents numerical data effectively. Character: Demonstrates unquestionable integrity in every aspect of work and dealing with others. Consistently models desired behaviors and values established by the company. Respects diversity of perspective in discussions and demonstrates an inclusive style. Demonstrates concerns for job safety for self and others. Collaboration: Effectively builds and maintains partnerships with clients, prospects, and staff at all levels across the company. Contributes to team and company success. Maintains flexibility and reacts to change appropriately. Administrative Management: Continuously manages administrative functions to ensure quality and timeliness, manages accurate and timely sales activity and performance reports, analyses report data to project trends and build forecasts. Qualification: Bachelor’s degree in business, Marketing, or a related field; MBA is a plus. Proven track record of success in Business Development roles within the oil and gas pipeline industry. In-depth knowledge of In-Line Inspection products, services, and market dynamics. Strong analytical and strategic thinking skills. Excellent communication, negotiation, and presentation skills. Ability to travel as needed. Experience: Minimum of 5 years of relevant In-Line Inspection sales experience Accountability Improve the organization’s market position. Achieve financial growth, gain share of wallet. Build key customer relationships, identifies business opportunities. Negotiate and close business deals and maintain extensive knowledge of current market conditions. General Responsibilities Comply always and fully with PIPECARE HSE requirements. Be quality conscious (dynamic approach towards quality improvement and aim at getting things right first time) Maintain confidentiality, integrity, and safeguard PIPECARE trade secrets. Respect and support fellow employees at all times. Respond to changes positively (technical advancements as well as organizational adaptations) Act in such a manner that PIPECARE’s reputation is highly respected. Be results-oriented; alert others timely when a task may not produce the required result for PIPECARE’s final product Follow PIPECARE’s Process Flow Charts and interact with other departments when required. Ensure timely and accurate reporting to PIPECARE. Identify training requirements Job Type: Full-time

Location: Houston, TX, United States Position Summary PIPECARE Group is seeking an experienced, tenured and results-driven Sales Manager to join our team in Houston, Texas, specializing in the premium In-Line inspection industry. The ideal candidate will be responsible for growing and executing solution sales strategies to drive revenue growth, secure, establish and maintain key client relationships, and contribute to the overall success of our organization. Key Responsibilities 1. Sales Management: Develop and implement effective sales solution strategies to achieve revenue targets and market share growth within the oil and gas pipeline transport segment. Focus on relationship development, trust and solutioning associated with pipeline integrity management challenges. Work with PIPECARE subject matter experts to solution for complex pipeline issues using PIPECARE premium tools. Ensure PIPECARE is approved and on the bidding list annually for every active client and every bid/RFP program and one-off runs. To work closely with pipeline integrity management engineers and provide them with PIPECARE reporting and associated support products. 2. Client Relationship Management: Identify and cultivate relationships with key clients, understanding their requirements, and ensuring a high degree of satisfaction with our premium products and services. Act as a primary point of contact for key accounts, addressing inquiries, resolving issues, and proactively providing solutions to complex operator challenges. 3. Market Analysis: Stay abreast of industry trends, market conditions, and competitor activities to identify business opportunities and potential risks. Work with our client base to develop and re-engineer solutions, ensuring a competitive edge in the ILI segment. 4. Sales Planning and Execution: Develop, justify and execute annual sales plans, including forecasting, budgeting, and monitoring performance against sales targets. Collaborate with cross-functional teams, including marketing and operations, to ensure seamless execution of sales initiatives awarded. 5. Negotiation and Contract Management: Lead negotiations with clients, ensuring mutually beneficial agreements that align with   organizational goals. Oversee contract management processes to ensure compliance and mitigate risks. 6. Team Collaboration: Collaborate with internal teams to ensure effective communication and coordination, particularly with the technical and operations teams to align sales efforts with delivery capabilities. Competency Requirements Communication : Creates and encourages two-way communication opportunities; demonstrates and promotes positive prospects, client, and work relationships; proactively addresses and manages conflict and disputes; works to achieve constructive resolution. Oral Communication : Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions and requests. Demonstrates group presentation skills, participates in meetings. Written Communication : Writes clearly and informatively, presents numerical data effectively. Character : Demonstrates unquestionable integrity in every aspect of work and dealing with others. Consistently models desired behaviors and values established by the company. Respects diversity of perspective in discussions and demonstrates an inclusive style. Demonstrates concerns for job safety for self and others. Collaboration : Effectively builds and maintains partnerships with clients, prospects, and staff at all levels across the company. Contributes to team and company success. Maintains flexibility and reacts to change appropriately. Administrative Management : Continuously manages administrative functions to ensure quality and timeliness, manages accurate and timely sales activity and performance reports, analyses report data to project trends and build forecasts. Qualification: Bachelor’s degree in business, Marketing, or a related field; MBA is a plus. Proven track record of success in sales roles within the oil and gas pipeline industry. In-depth knowledge of In-Line Inspection products, services, and market dynamics. Strong analytical and strategic thinking skills. Excellent communication, negotiation, and presentation skills. Ability to travel as needed. Experience: Minimum of 5 years of relevant In-Line Inspection sales experience. Accountability Improve the organization’s market position. Achieve financial growth, gain share of wallet. Build key customer relationships, identifies business opportunities. Negotiate and close business deals and maintain extensive knowledge of current market conditions. General Responsibilities Comply always and fully with PIPECARE HSE requirements. Safety First. Be quality conscious (dynamic approach towards quality improvement and aim at getting things right first time) Maintain confidentiality, integrity, and safeguard PIPECARE trade secrets. Respect and support fellow employees at all times. Respond to changes positively (technical advancements as well as organizational adaptations). Act in such a manner that PIPECARE’s reputation is highly respected. Be results-oriented; alert others timely when a task may not produce the required result for PIPECARE’s final product. Follow PIPECARE’s Process Flow Charts and interact with other departments when required. Ensure timely and accurate reporting to PIPECARE.

Location: Manila, Metro Manila, Philippines We’re Bamboo Works, a fast-growing international recruitment and staffing firm helping companies around the world build high-quality, remote teams. Our focus is simple: quality over quantity , long-term partnerships, and delivering real value through exceptional talent. As we continue to scale, we’re looking for a Mid-Level to Senior Recruiter who can take ownership of roles, deliver consistently high-quality candidates, and contribute to improving how we recruit. This is not a “fill as many roles as possible” environment. This is a place for recruiters who care about craft, precision, and long-term impact. Location: Remote Type: Full-Time (Independent Contractor) Working Hours: Primarily aligned with Philippine working hours, with flexibility Experience Level: Mid-Level to Senior (7+ years) Primary Focus: Digital, Creative, and Marketing Roles (with flexibility across other verticals) Compensation: Base Pay (depending on experience) + placement-based incentives Key Responsibilities End-to-End Recruitment Delivery: Own roles from intake to placement, ensuring strong candidate-client alignment Candidate Assessment & Matchmaking: Source, screen, interview, and present high-quality candidates Candidate Relationship Management: Build and maintain strong candidate relationships throughout the process Sourcing & Talent Pipeline Development: Contribute to sourcing strategies and build strong talent pipelines ATS & Data Management: Maintain accurate and structured candidate data within the ATS Market Insights & Talent Intelligence: Share insights on talent availability, compensation, and hiring trends Collaboration & Team Support: Work closely with internal teams to ensure consistent, high-quality outcomes Operational & Administrative Support: Ensure smooth execution of recruitment processes and documentation What We’re Looking For 7+ years in recruitment Experience with remote and international hiring Ability to manage multiple roles independently in a fast-paced environment Strong interviewing and candidate assessment skills High attention to detail and structured way of working Comfortable using ATS systems and recruitment tools Strong communication skills (written and verbal) Proactive, accountable, and solutions-oriented mindset Why Join Bamboo Works Work with international clients across high-growth industries Be part of a high-performance, quality-driven team Take real ownership over your roles and delivery Flexible remote work environment Opportunity to grow into lead or specialized recruitment roles over time Recruitment Process Initial Interview (HR & Recruitment Lead) Final Interview (Co-Founders)

Location: Latvia We’re Bamboo Works, a fast-growing international recruitment and staffing firm helping companies around the world build high-quality, remote teams. Our focus is simple: quality over quantity , long-term partnerships, and delivering real value through exceptional talent. As we continue to scale, we’re looking for a Mid-Level to Senior Recruiter who can take ownership of roles, deliver consistently high-quality candidates, and contribute to improving how we recruit. This is not a “fill as many roles as possible” environment. This is a place for recruiters who care about craft, precision, and long-term impact. Location: Remote Type: Full-Time (Independent Contractor) Working Hours: Primarily aligned with Philippine working hours, with flexibility Experience Level: Mid-Level to Senior (7+ years) Primary Focus: Digital, Creative, and Marketing Roles (with flexibility across other verticals) Compensation: Base Pay (depending on experience) + placement-based incentives Key Responsibilities End-to-End Recruitment Delivery: Own roles from intake to placement, ensuring strong candidate-client alignment Candidate Assessment & Matchmaking: Source, screen, interview, and present high-quality candidates Candidate Relationship Management: Build and maintain strong candidate relationships throughout the process Sourcing & Talent Pipeline Development: Contribute to sourcing strategies and build strong talent pipelines ATS & Data Management: Maintain accurate and structured candidate data within the ATS Market Insights & Talent Intelligence: Share insights on talent availability, compensation, and hiring trends Collaboration & Team Support: Work closely with internal teams to ensure consistent, high-quality outcomes Operational & Administrative Support: Ensure smooth execution of recruitment processes and documentation What We’re Looking For 7+ years in recruitment Experience with remote and international hiring Ability to manage multiple roles independently in a fast-paced environment Strong interviewing and candidate assessment skills High attention to detail and structured way of working Comfortable using ATS systems and recruitment tools Strong communication skills (written and verbal) Proactive, accountable, and solutions-oriented mindset Why Join Bamboo Works Work with international clients across high-growth industries Be part of a high-performance, quality-driven team Take real ownership over your roles and delivery Flexible remote work environment Opportunity to grow into lead or specialized recruitment roles over time Recruitment Process Initial Interview (HR & Recruitment Lead) Final Interview (Co-Founders)

Location: Cape Town, South Africa We’re Bamboo Works, a fast-growing international recruitment and staffing firm helping companies around the world build high-quality, remote teams. Our focus is simple: quality over quantity , long-term partnerships, and delivering real value through exceptional talent. As we continue to scale, we’re looking for a Mid-Level to Senior Recruiter who can take ownership of roles, deliver consistently high-quality candidates, and contribute to improving how we recruit. This is not a “fill as many roles as possible” environment. This is a place for recruiters who care about craft, precision, and long-term impact. Location: Remote Type: Full-Time (Independent Contractor) Working Hours: Primarily aligned with Philippine working hours, with flexibility Experience Level: Mid-Level to Senior (7+ years) Primary Focus: Digital, Creative, and Marketing Roles (with flexibility across other verticals) Compensation: Base Pay (depending on experience) + placement-based incentives Key Responsibilities End-to-End Recruitment Delivery: Own roles from intake to placement, ensuring strong candidate-client alignment Candidate Assessment & Matchmaking: Source, screen, interview, and present high-quality candidates Candidate Relationship Management: Build and maintain strong candidate relationships throughout the process Sourcing & Talent Pipeline Development: Contribute to sourcing strategies and build strong talent pipelines ATS & Data Management: Maintain accurate and structured candidate data within the ATS Market Insights & Talent Intelligence: Share insights on talent availability, compensation, and hiring trends Collaboration & Team Support: Work closely with internal teams to ensure consistent, high-quality outcomes Operational & Administrative Support: Ensure smooth execution of recruitment processes and documentation What We’re Looking For 7+ years in recruitment Experience with remote and international hiring Ability to manage multiple roles independently in a fast-paced environment Strong interviewing and candidate assessment skills High attention to detail and structured way of working Comfortable using ATS systems and recruitment tools Strong communication skills (written and verbal) Proactive, accountable, and solutions-oriented mindset Why Join Bamboo Works Work with international clients across high-growth industries Be part of a high-performance, quality-driven team Take real ownership over your roles and delivery Flexible remote work environment Opportunity to grow into lead or specialized recruitment roles over time Recruitment Process Initial Interview (HR & Recruitment Lead) Final Interview (Co-Founders)

Location: Manila, Estonia We’re Bamboo Works, a fast-growing international recruitment and staffing firm helping companies around the world build high-quality, remote teams. Our focus is simple: quality over quantity , long-term partnerships, and delivering real value through exceptional talent. As we continue to scale, we’re looking for a Mid-Level to Senior Recruiter who can take ownership of roles, deliver consistently high-quality candidates, and contribute to improving how we recruit. This is not a “fill as many roles as possible” environment. This is a place for recruiters who care about craft, precision, and long-term impact. Location: Remote Type: Full-Time (Independent Contractor) Working Hours: Primarily aligned with Philippine working hours, with flexibility Experience Level: Mid-Level to Senior (7+ years) Primary Focus: Digital, Creative, and Marketing Roles (with flexibility across other verticals) Compensation: Base Pay (depending on experience) + placement-based incentives Key Responsibilities End-to-End Recruitment Delivery: Own roles from intake to placement, ensuring strong candidate-client alignment Candidate Assessment & Matchmaking: Source, screen, interview, and present high-quality candidates Candidate Relationship Management: Build and maintain strong candidate relationships throughout the process Sourcing & Talent Pipeline Development: Contribute to sourcing strategies and build strong talent pipelines ATS & Data Management: Maintain accurate and structured candidate data within the ATS Market Insights & Talent Intelligence: Share insights on talent availability, compensation, and hiring trends Collaboration & Team Support: Work closely with internal teams to ensure consistent, high-quality outcomes Operational & Administrative Support: Ensure smooth execution of recruitment processes and documentation What We’re Looking For 7+ years in recruitment Experience with remote and international hiring Ability to manage multiple roles independently in a fast-paced environment Strong interviewing and candidate assessment skills High attention to detail and structured way of working Comfortable using ATS systems and recruitment tools Strong communication skills (written and verbal) Proactive, accountable, and solutions-oriented mindset Why Join Bamboo Works Work with international clients across high-growth industries Be part of a high-performance, quality-driven team Take real ownership over your roles and delivery Flexible remote work environment Opportunity to grow into lead or specialized recruitment roles over time Recruitment Process Initial Interview (HR & Recruitment Lead) Final Interview (Co-Founders)

Location: Poland We’re Bamboo Works, a fast-growing international recruitment and staffing firm helping companies around the world build high-quality, remote teams. Our focus is simple: quality over quantity , long-term partnerships, and delivering real value through exceptional talent. As we continue to scale, we’re looking for a Mid-Level to Senior Recruiter who can take ownership of roles, deliver consistently high-quality candidates, and contribute to improving how we recruit. This is not a “fill as many roles as possible” environment. This is a place for recruiters who care about craft, precision, and long-term impact. Location: Remote Type: Full-Time (Independent Contractor) Working Hours: Primarily aligned with Philippine working hours, with flexibility Experience Level: Mid-Level to Senior (7+ years) Primary Focus: Digital, Creative, and Marketing Roles (with flexibility across other verticals) Compensation: Base Pay (depending on experience) + placement-based incentives Key Responsibilities End-to-End Recruitment Delivery: Own roles from intake to placement, ensuring strong candidate-client alignment Candidate Assessment & Matchmaking: Source, screen, interview, and present high-quality candidates Candidate Relationship Management: Build and maintain strong candidate relationships throughout the process Sourcing & Talent Pipeline Development: Contribute to sourcing strategies and build strong talent pipelines ATS & Data Management: Maintain accurate and structured candidate data within the ATS Market Insights & Talent Intelligence: Share insights on talent availability, compensation, and hiring trends Collaboration & Team Support: Work closely with internal teams to ensure consistent, high-quality outcomes Operational & Administrative Support: Ensure smooth execution of recruitment processes and documentation What We’re Looking For 7+ years in recruitment Experience with remote and international hiring Ability to manage multiple roles independently in a fast-paced environment Strong interviewing and candidate assessment skills High attention to detail and structured way of working Comfortable using ATS systems and recruitment tools Strong communication skills (written and verbal) Proactive, accountable, and solutions-oriented mindset Why Join Bamboo Works Work with international clients across high-growth industries Be part of a high-performance, quality-driven team Take real ownership over your roles and delivery Flexible remote work environment Opportunity to grow into lead or specialized recruitment roles over time Recruitment Process Initial Interview (HR & Recruitment Lead) Final Interview (Co-Founders)

Location: Manila, Metro Manila, Philippines We’re Bamboo Works, a fast-growing international recruitment and staffing firm helping companies around the world build high-quality, remote teams. Our focus is simple: quality over quantity , long-term partnerships, and delivering real value through exceptional talent. As we continue to scale, we’re looking for a Mid-Level to Senior Recruiter who can take ownership of roles, deliver consistently high-quality candidates, and contribute to improving how we recruit. This is not a “fill as many roles as possible” environment. This is a place for recruiters who care about craft, precision, and long-term impact. Location: Remote Type: Full-Time (Independent Contractor) Working Hours: Primarily aligned with Philippine working hours, with flexibility Experience Level: Mid-Level to Senior (7+ years) Primary Focus: Digital, Creative, and Marketing Roles (with flexibility across other verticals) Compensation: Base Pay (depending on experience) + placement-based incentives Key Responsibilities End-to-End Recruitment Delivery: Own roles from intake to placement, ensuring strong candidate-client alignment Candidate Assessment & Matchmaking: Source, screen, interview, and present high-quality candidates Candidate Relationship Management: Build and maintain strong candidate relationships throughout the process Sourcing & Talent Pipeline Development: Contribute to sourcing strategies and build strong talent pipelines ATS & Data Management: Maintain accurate and structured candidate data within the ATS Market Insights & Talent Intelligence: Share insights on talent availability, compensation, and hiring trends Collaboration & Team Support: Work closely with internal teams to ensure consistent, high-quality outcomes Operational & Administrative Support: Ensure smooth execution of recruitment processes and documentation What We’re Looking For 7+ years in recruitment Experience with remote and international hiring Ability to manage multiple roles independently in a fast-paced environment Strong interviewing and candidate assessment skills High attention to detail and structured way of working Comfortable using ATS systems and recruitment tools Strong communication skills (written and verbal) Proactive, accountable, and solutions-oriented mindset Why Join Bamboo Works Work with international clients across high-growth industries Be part of a high-performance, quality-driven team Take real ownership over your roles and delivery Flexible remote work environment Opportunity to grow into lead or specialized recruitment roles over time Recruitment Process Initial Interview (HR & Recruitment Lead) Final Interview (Co-Founders)

Location: Cape Town, South Africa We’re Bamboo Works, a fast-growing international recruitment and staffing firm helping companies around the world build high-quality, remote teams. Our focus is simple: quality over quantity , long-term partnerships, and delivering real value through exceptional talent. As we continue to scale, we’re looking for a Mid-Level to Senior Recruiter who can take ownership of roles, deliver consistently high-quality candidates, and contribute to improving how we recruit. This is not a “fill as many roles as possible” environment. This is a place for recruiters who care about craft, precision, and long-term impact. Location: Remote Type: Full-Time (Independent Contractor) Working Hours: Primarily aligned with Philippine working hours, with flexibility Experience Level: Mid-Level to Senior (7+ years) Primary Focus: Digital, Creative, and Marketing Roles (with flexibility across other verticals) Compensation: Base Pay (depending on experience) + placement-based incentives Key Responsibilities End-to-End Recruitment Delivery: Own roles from intake to placement, ensuring strong candidate-client alignment Candidate Assessment & Matchmaking: Source, screen, interview, and present high-quality candidates Candidate Relationship Management: Build and maintain strong candidate relationships throughout the process Sourcing & Talent Pipeline Development: Contribute to sourcing strategies and build strong talent pipelines ATS & Data Management: Maintain accurate and structured candidate data within the ATS Market Insights & Talent Intelligence: Share insights on talent availability, compensation, and hiring trends Collaboration & Team Support: Work closely with internal teams to ensure consistent, high-quality outcomes Operational & Administrative Support: Ensure smooth execution of recruitment processes and documentation What We’re Looking For 7+ years in recruitment Experience with remote and international hiring Ability to manage multiple roles independently in a fast-paced environment Strong interviewing and candidate assessment skills High attention to detail and structured way of working Comfortable using ATS systems and recruitment tools Strong communication skills (written and verbal) Proactive, accountable, and solutions-oriented mindset Why Join Bamboo Works Work with international clients across high-growth industries Be part of a high-performance, quality-driven team Take real ownership over your roles and delivery Flexible remote work environment Opportunity to grow into lead or specialized recruitment roles over time Recruitment Process Initial Interview (HR & Recruitment Lead) Final Interview (Co-Founders)

Location: Metro Manila, Philippines About the Client We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card. The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets. As the business continues to grow, they're looking for their first dedicated Customer Support Specialist to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function. The Role We're looking for a Customer Support Specialist – Fintech & Crypto Payments who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency. You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns. The majority of support will be handled through live chat and written communication , with occasional phone or video calls when customers require more hands-on assistance. As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures. This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Fixed Bahamas business hours (Eastern Time) Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: US$1,200 - $1,600 (Depending on level of experience) What You'll Do Customer Support & Platform Assistance Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels. Handle phone or video calls when issues require more detailed or personalized assistance. Guide customers through account creation, onboarding, verification, and general platform navigation. Help customers understand and use the platform's features and services effectively. Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions. Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs. Maintain professional, clear, and reassuring communication throughout the customer journey. Crypto Card & Payment Support Assist customers with crypto card issuance, activation, linking, and usage. Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns. Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions. Support customers with deposits, withdrawals, transfers, balances, and account-related transactions. Investigate transaction discrepancies and coordinate with internal teams where additional support is required. Provide clear guidance while maintaining accuracy when handling financial and transactional information. Account Verification & Issue Resolution Guide customers through relevant KYC, identity verification, and account-related procedures. Troubleshoot common account access, verification, and platform issues. Independently investigate and resolve incoming cases using available tools, resources, and established procedures. Recognize when issues require escalation to operations, compliance, payments, or technical teams. Maintain ownership of the customer experience even when other teams are involved in resolving a case. Handle sensitive customer information with appropriate care, discretion, and confidentiality. Support Operations & Continuous Improvement Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems. Follow established SOPs while identifying opportunities to improve support processes and customer communication. Help build and refine the customer support function as the company's first dedicated support specialist. Identify recurring issues, customer pain points, and potential gaps in the platform experience. Share feedback and recommendations with relevant internal teams. Stay informed about platform functionality, crypto card processes, internal procedures, and product updates. What We're Looking For Must-Haves At least 3 years of experience in customer support, client services, or client operations , preferably within fintech, financial services, digital banking, payments, or cryptocurrency. Direct experience supporting customers using financial products, payment cards, or digital financial platforms. Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting. Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes. Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally. Experience handling customer inquiries through live chat, email, or other written communication channels. Confidence communicating with customers through phone or video calls when required. Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns. Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary. Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information. Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness. A proactive, resourceful, and customer-focused approach to problem-solving. Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use. Nice-to-Haves Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business. Experience supporting Visa/Mastercard-linked financial products or payment cards. Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions. Experience in payments operations, trading operations, financial-services operations, or client operations. Experience supporting B2C financial products. Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools. Experience using ticketing systems, knowledge bases, and internal escalation workflows. Understanding of blockchain and cryptocurrency concepts. Experience coordinating with compliance, risk, fraud, payments, or technical teams. Previous experience helping establish or improve a customer support function. Ideal Candidate Profile You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems. You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution. Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use. As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops. Most importantly, you're resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience . Why Join? Join a growing business operating at the intersection of fintech, digital assets, and payment technology. Become the company's first dedicated Customer Support Specialist and play an important role in developing the function. Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations. Take meaningful ownership of customer cases rather than working within a narrowly defined support function. Collaborate directly with operations, compliance, payments, and technical teams. Work remotely in a role that values independence, initiative, and problem-solving. Recruitment Process Initial Interview with Bamboo Works Client Interview Offer & Onboarding

Location: Cape Town, South Africa About the Client We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card. The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets. As the business continues to grow, they're looking for their first dedicated Customer Support Specialist to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function. The Role We're looking for a Customer Support Specialist – Fintech & Crypto Payments who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency. You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns. The majority of support will be handled through live chat and written communication , with occasional phone or video calls when customers require more hands-on assistance. As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures. This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Fixed Bahamas business hours (Eastern Time) Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: US$1,200 - $1,600 (Depending on level of experience) What You'll Do Customer Support & Platform Assistance Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels. Handle phone or video calls when issues require more detailed or personalized assistance. Guide customers through account creation, onboarding, verification, and general platform navigation. Help customers understand and use the platform's features and services effectively. Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions. Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs. Maintain professional, clear, and reassuring communication throughout the customer journey. Crypto Card & Payment Support Assist customers with crypto card issuance, activation, linking, and usage. Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns. Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions. Support customers with deposits, withdrawals, transfers, balances, and account-related transactions. Investigate transaction discrepancies and coordinate with internal teams where additional support is required. Provide clear guidance while maintaining accuracy when handling financial and transactional information. Account Verification & Issue Resolution Guide customers through relevant KYC, identity verification, and account-related procedures. Troubleshoot common account access, verification, and platform issues. Independently investigate and resolve incoming cases using available tools, resources, and established procedures. Recognize when issues require escalation to operations, compliance, payments, or technical teams. Maintain ownership of the customer experience even when other teams are involved in resolving a case. Handle sensitive customer information with appropriate care, discretion, and confidentiality. Support Operations & Continuous Improvement Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems. Follow established SOPs while identifying opportunities to improve support processes and customer communication. Help build and refine the customer support function as the company's first dedicated support specialist. Identify recurring issues, customer pain points, and potential gaps in the platform experience. Share feedback and recommendations with relevant internal teams. Stay informed about platform functionality, crypto card processes, internal procedures, and product updates. What We're Looking For Must-Haves At least 3 years of experience in customer support, client services, or client operations , preferably within fintech, financial services, digital banking, payments, or cryptocurrency. Direct experience supporting customers using financial products, payment cards, or digital financial platforms. Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting. Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes. Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally. Experience handling customer inquiries through live chat, email, or other written communication channels. Confidence communicating with customers through phone or video calls when required. Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns. Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary. Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information. Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness. A proactive, resourceful, and customer-focused approach to problem-solving. Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use. Nice-to-Haves Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business. Experience supporting Visa/Mastercard-linked financial products or payment cards. Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions. Experience in payments operations, trading operations, financial-services operations, or client operations. Experience supporting B2C financial products. Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools. Experience using ticketing systems, knowledge bases, and internal escalation workflows. Understanding of blockchain and cryptocurrency concepts. Experience coordinating with compliance, risk, fraud, payments, or technical teams. Previous experience helping establish or improve a customer support function. Ideal Candidate Profile You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems. You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution. Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use. As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops. Most importantly, you're resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience . Why Join? Join a growing business operating at the intersection of fintech, digital assets, and payment technology. Become the company's first dedicated Customer Support Specialist and play an important role in developing the function. Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations. Take meaningful ownership of customer cases rather than working within a narrowly defined support function. Collaborate directly with operations, compliance, payments, and technical teams. Work remotely in a role that values independence, initiative, and problem-solving. Recruitment Process Initial Interview with Bamboo Works Client Interview Offer & Onboarding