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Location: Amman, Jordan PIPECARE Group is looking for an experienced Project Manager to oversee in line inspection projects for our Middle East operations, based in Jordan . By providing technology and service focused solutions to the international arena of the oil and gas industry, the PIPECARE Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 25 years. Industry / sector: Oil & Gas / In Line Inspection services. Position Summary The Project Manager is responsible for the overall planning, execution, monitoring, control, and successful completion of EPC and Oil & Gas service projects. The role ensures projects are delivered safely, on schedule, within budget, and in compliance with contractual, technical, quality, and regulatory requirements while maintaining strong client relationships and achieving financial objectives . Key Responsibilities Project Planning & Execution Lead the end-to-end management of EPC and Oil & Gas service projects. Develop project execution plans, schedules, resource plans, and budgets. Define project objectives, scope, deliverables, and milestones. Ensure effective project mobilization and execution in accordance with client and company requirements. Monitor project progress and implement corrective actions when required. Ensure project completion within approved cost, schedule, and quality targets. Client & Stakeholder Management Serve as the primary point of contact for clients throughout project execution. Build and maintain strong relationships with customers, consultants, contractors, and stakeholders. Conduct project review meetings and provide regular progress updates. Manage client expectations and address project-related issues proactively. Support business development teams during proposal preparation and project handover phases. Commercial & Financial Management Monitor project budgets, costs, revenues, and profitability. Review contracts, purchase orders, and change orders. Manage project invoicing, payment follow-up, and cash flow forecasting. Identify opportunities for margin improvement and cost optimization. Prepare monthly project financial reports and forecasts. Evaluate and manage contractual risks and claims . Risk Management Identify project risks and develop mitigation strategies. Maintain project risk registers and contingency plans. Proactively manage technical, commercial, operational, and HSE risks. Escalate critical project risks to senior management when necessary. Engineering & Technical Coordination Coordinate activities among engineering, procurement, construction, inspection, commissioning, and operations teams. Ensure technical deliverables meet contractual requirements and industry standards. Review engineering submissions, project documentation, and technical reports. Support resolution of technical challenges during project execution. Ensure compliance with applicable codes, standards, and client specifications. Procurement & Subcontractor Management Coordinate procurement activities to ensure timely delivery of materials and equipment. Evaluate subcontractor performance and contract compliance. Monitor vendor and subcontractor schedules and deliverables. Ensure procurement activities support overall project milestones. HSE (Health, Safety & Environment) Management Promote a strong safety culture across all project activities. Ensure full compliance with client, company, and regulatory HSE requirements. Participate in HSE reviews, audits, and incident investigations. Ensure project teams adhere to all safety procedures and environmental standards. Achieve project safety objectives with zero lost-time incidents whenever possible. Quality Management Ensure project activities comply with applicable QA/QC standards. Monitor project quality performance and initiate corrective actions where required. Support audits, inspections, and quality reviews. Ensure compliance with ISO standards, project specifications, and customer requirements. Team Leadership & Resource Management Lead multidisciplinary project teams across engineering, procurement, field operations, HSE, and quality functions. Allocate resources effectively to achieve project objectives. Mentor and develop project team members. Conduct performance evaluations and provide coaching where necessary. Foster a collaborative and results-driven work environment. Reporting & Governance Prepare and present project status reports to management and clients. Track KPI performance and project milestones. Maintain project documentation and records. Ensure compliance with corporate governance and reporting requirements. Conduct lessons-learned reviews at project completion. Qualifications Education Bachelor's Degree in Engineering (Mechanical, Industrial, Petroleum, or related discipline). Master's Degree in Project Management or Business Administration is an advantage. Professional Certifications (Preferred) PMP (Project Management Professional) PRINCE2 PMI-SP Certified EPC Project Management Certifications NEBOSH / IOSH (preferred for HSE awareness) Experience Senior Project Manager 10-15+ years of experience in Oil & Gas, EPC, Pipeline, Facility Construction, Industrial Projects, or Energy Services. Last 3 to 5 years in hands on management of EPC or Oil & Gas projects. Project Manager 7-10 years of relevant project management experience. Proven track record managing multidiscipline projects from award to close-out. Technical Competencies Project Planning & Scheduling (Primavera P6, MS Project, Odoo). EPC Project Management. Contract Management (FIDIC preferred). Cost Control & Budget Management. Procurement & Supply Chain Coordination. Risk Management. Change Management. Claims Management. Engineering Coordination. Commissioning & Start-Up Management. HSE Management. Quality Assurance & Quality Control. Project Reporting & KPI Management. Leadership Competencies Strategic Thinking. Commercial Awareness. Decision Making. Client Relationship Management. Negotiation Skills. People Leadership. Problem Solving. Conflict Resolution. Communication & Presentation Skills. Time Management. Results Orientation. Key Performance Indicators (KPIs) Project Performance Project completion within schedule. Budget adherence. Gross margin achievement. Timely Invoicing and Collection . Client satisfaction score. Operational Performance Resource utilization. First Run Success Rate . Schedule variance (SV). Cost variance (CV). Project cash flow achievement. HSE Performance Lost Time Injury Frequency Rate (LTIFR). Total Recordable Incident Rate (TRIR). Safety audit compliance. HSE training compliance. Quality Performance Non-conformance reports (NCRs). Rework percentage. On-time project deliverables. Client acceptance rate. Success Profile The successful Project Manager will consistently deliver In line inspection projects safely, on time, within budget, and to the highest quality standards while maintaining strong customer relationships, maximizing project profitability, and ensuring full compliance with contractual and regulatory requirements.

Location: Dammam, Saudi Arabia PIPECARE Group is looking for an experienced Project Manager to oversee in line inspection projects for our Middle East operations, based in Damam, KSA . By providing technology and service focused solutions to the international arena of the oil and gas industry, the PIPECARE Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 25 years. Industry / sector: Oil & Gas / In Line Inspection services. Position Summary The Project Manager is responsible for the overall planning, execution, monitoring, control, and successful completion of EPC and Oil & Gas service projects. The role ensures projects are delivered safely, on schedule, within budget, and in compliance with contractual, technical, quality, and regulatory requirements while maintaining strong client relationships and achieving financial objectives . Key Responsibilities Project Planning & Execution Lead the end-to-end management of EPC and Oil & Gas service projects. Develop project execution plans, schedules, resource plans, and budgets. Define project objectives, scope, deliverables, and milestones. Ensure effective project mobilization and execution in accordance with client and company requirements. Monitor project progress and implement corrective actions when required. Ensure project completion within approved cost, schedule, and quality targets. Client & Stakeholder Management Serve as the primary point of contact for clients throughout project execution. Build and maintain strong relationships with customers, consultants, contractors, and stakeholders. Conduct project review meetings and provide regular progress updates. Manage client expectations and address project-related issues proactively. Support business development teams during proposal preparation and project handover phases. Commercial & Financial Management Monitor project budgets, costs, revenues, and profitability. Review contracts, purchase orders, and change orders. Manage project invoicing, payment follow-up, and cash flow forecasting. Identify opportunities for margin improvement and cost optimization. Prepare monthly project financial reports and forecasts. Evaluate and manage contractual risks and claims . Risk Management Identify project risks and develop mitigation strategies. Maintain project risk registers and contingency plans. Proactively manage technical, commercial, operational, and HSE risks. Escalate critical project risks to senior management when necessary. Engineering & Technical Coordination Coordinate activities among engineering, procurement, construction, inspection, commissioning, and operations teams. Ensure technical deliverables meet contractual requirements and industry standards. Review engineering submissions, project documentation, and technical reports. Support resolution of technical challenges during project execution. Ensure compliance with applicable codes, standards, and client specifications. Procurement & Subcontractor Management Coordinate procurement activities to ensure timely delivery of materials and equipment. Evaluate subcontractor performance and contract compliance. Monitor vendor and subcontractor schedules and deliverables. Ensure procurement activities support overall project milestones. HSE (Health, Safety & Environment) Management Promote a strong safety culture across all project activities. Ensure full compliance with client, company, and regulatory HSE requirements. Participate in HSE reviews, audits, and incident investigations. Ensure project teams adhere to all safety procedures and environmental standards. Achieve project safety objectives with zero lost-time incidents whenever possible. Quality Management Ensure project activities comply with applicable QA/QC standards. Monitor project quality performance and initiate corrective actions where required. Support audits, inspections, and quality reviews. Ensure compliance with ISO standards, project specifications, and customer requirements. Team Leadership & Resource Management Lead multidisciplinary project teams across engineering, procurement, field operations, HSE, and quality functions. Allocate resources effectively to achieve project objectives. Mentor and develop project team members. Conduct performance evaluations and provide coaching where necessary. Foster a collaborative and results-driven work environment. Reporting & Governance Prepare and present project status reports to management and clients. Track KPI performance and project milestones. Maintain project documentation and records. Ensure compliance with corporate governance and reporting requirements. Conduct lessons-learned reviews at project completion. Qualifications Education Bachelor's Degree in Engineering (Mechanical, Industrial, Petroleum, or related discipline). Master's Degree in Project Management or Business Administration is an advantage. Professional Certifications (Preferred) PMP (Project Management Professional) PRINCE2 PMI-SP Certified EPC Project Management Certifications NEBOSH / IOSH (preferred for HSE awareness) Experience Senior Project Manager 10-15+ years of experience in Oil & Gas, EPC, Pipeline, Facility Construction, Industrial Projects, or Energy Services. Last 3 to 5 years in hands on management of EPC or Oil & Gas projects. Project Manager 7-10 years of relevant project management experience. Proven track record managing multidiscipline projects from award to close-out. Technical Competencies Project Planning & Scheduling (Primavera P6, MS Project, Odoo). EPC Project Management. Contract Management (FIDIC preferred). Cost Control & Budget Management. Procurement & Supply Chain Coordination. Risk Management. Change Management. Claims Management. Engineering Coordination. Commissioning & Start-Up Management. HSE Management. Quality Assurance & Quality Control. Project Reporting & KPI Management. Leadership Competencies Strategic Thinking. Commercial Awareness. Decision Making. Client Relationship Management. Negotiation Skills. People Leadership. Problem Solving. Conflict Resolution. Communication & Presentation Skills. Time Management. Results Orientation. Key Performance Indicators (KPIs) Project Performance Project completion within schedule. Budget adherence. Gross margin achievement. Timely Invoicing and Collection . Client satisfaction score. Operational Performance Resource utilization. First Run Success Rate . Schedule variance (SV). Cost variance (CV). Project cash flow achievement. HSE Performance Lost Time Injury Frequency Rate (LTIFR). Total Recordable Incident Rate (TRIR). Safety audit compliance. HSE training compliance. Quality Performance Non-conformance reports (NCRs). Rework percentage. On-time project deliverables. Client acceptance rate. Success Profile The successful Project Manager will consistently deliver In line inspection projects safely, on time, within budget, and to the highest quality standards while maintaining strong customer relationships, maximizing project profitability, and ensuring full compliance with contractual and regulatory requirements.

Location: Dammam, Saudi Arabia PIPECARE Group is looking for an experienced Rigger Level 1 to join our team in Dammam, Saudi Arabia. By providing technology and service focused solutions to the international arena of the oil and gas industry, the PipeCare Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 25 years. Industry/sector: Oil & Gas / In Line Inspection services. Rigger Level 1 is responsible for planning, supervising, and executing all rigging and lifting activities safely and efficiently. The role ensures that lifting operations are carried out in compliance with company procedures, client requirements, and applicable safety standards. Key Responsibilities & Authorities Perform and supervise all rigging and lifting activities in accordance with approved lifting plans and safety procedures. Inspect slings, shackles, hooks, chains, wire ropes, spreader beams, and other lifting equipment before use. Ensure all lifting gear is properly certified, tagged, and fit for purpose. Determine load weights, center of gravity, and suitable lifting points before lifting operations. Coordinate with crane operators, supervisors, and lifting teams to ensure safe execution of lifting activities. Direct crane movements using approved hand signals and communication methods. Ensure loads are properly secured, balanced, and controlled during lifting operations. Conduct pre-lift inspections and participate in toolbox talks and risk assessments. Monitor lifting operations and stop any activity that presents a safety risk. Report damaged or defective lifting equipment and remove it from service. Maintain lifting equipment records and inspection logs. Assist in loading, unloading, positioning, and installation of equipment and materials. Guide and mentor junior riggers. Report incidents, near misses, unsafe conditions, and operational issues to the supervisor. Following team leader instruction all the time during the activities. Need to submit all lifting plans prior to each activity. Always available to meet the Client schedule. Train other employees when and as required by other team members as per Management. Always notify the line manager for sick leave or annual vacation. Need to attend multiple activities in given single day. Requirements High School Diploma or equivalent. Valid Saudi Aramco Rigger Level 1 certification. Minimum 5 years of experience in rigging and critical lifting operations. Knowledge of lifting equipment, rigging techniques, and load calculations. Ability to read and interpret lifting plans and rigging drawings. Good communication skills in English. Strong understanding of HSE requirements and lifting regulations. Saudi Aramco work experience. Work experience in Hydrocarbon facilities. Must have valid Driving License of KSA.

Location: Budapest, Hungary Location: Hungary (Remote) Status: Full-Time | Permanent | Exempt Status Pay: USD $50,000 - $60,000 Requirement: Bachelor's degree or equivalent practical experience Looking for an impactful and exciting role with a strong focus on product design? Join Productive Playhouse as a Product Manager and help shape the experience across Central and pZero, our company internal linked contributing platform. In this flexible, remote role, you’ll turn user insights and stakeholder needs into thoughtful product solutions while partnering closely with engineering and cross-functional teams. No production frontend coding is required. Key Responsibilities Own the daily product loop for Central and pZero, from user evidence and problem definition through requirements, delivery, rollout, and adoption. Translate user evidence and stakeholder input into clear product briefs and PRDs, including problem, scope, exclusions, success measures, and acceptance criteria. Lead product design for core Central and pZero workflows, including journey mapping, information architecture, prototyping in Figma or an equivalent tool, and usability testing. Partner with the external engineering team throughout delivery, clarifying requirements and keeping work moving through review and release. Bring Product Quality into the work early enough to shape journeys, testability, and release evidence. Own rollout and adoption for shipped features, ensuring intended users can find, understand, and use new functionality. Track product outcomes after release, including adoption, task completion, cycle time, rework, defects, support burden, and the amount of follow-up required from the Director of Product. Own manager-facing and worker-facing product documentation, including onboarding materials, tutorials, how-to guides, and release education. Maintain a practical, shared design foundation with Iron Forge covering navigation, forms, tables, statuses, errors, permissions, accessibility, and responsive behavior. Maintain shared product knowledge in company-approved project and knowledge management systems, including roadmap, decisions, user evidence, product behavior, and release learning. Use approved AI tools and shared skills to improve the speed and quality of research, writing, analysis, prototyping, and documentation. Collect and prioritize input from Operations, Product Quality, Engineering, support signals, and client programs. Bring well-supported recommendations, backed by evidence and tradeoffs, to the Director of Product on major product decisions, while owning routine and reversible decisions independently. Perform other duties and ad-hoc projects as assigned. Qualifications & Skills If selected to move forward in the recruitment process, candidates will be required to complete a pre-assessment. Completion of the required assessment is a prerequisite for advancement to the next stage of the selection process. Bachelor's degree in a relevant field, or equivalent practical experience in product management or a closely related discipline. Demonstrated experience as a product owner or product manager, ideally within AI workforce product; scope of ownership matters more than years of tenure. Hands-on product or UX design experience, ideally including journey mapping, prototyping, and usability testing. Proven ability to turn incomplete or conflicting stakeholder input into a clear, bounded product problem. Experience working closely with engineering teams as a partner, not solely through ticket handoffs. Comfort using data to make or evaluate decisions, including recognizing when available data is insufficient. Experience owning outcomes after release, including adoption, documentation, and iteration based on real usage. Working familiarity with AI tools for research, writing, prototyping, and documentation, with clear human review and accountability. Strong written communication skills, able to produce material that developers, operators, managers, and users can act on directly. Ability to work effectively across distributed teams and manage ambiguity without creating unnecessary noise. Comfortable inspecting product behavior, reading technical material, and working with data; production coding is not required. Cross-functional collaboration and conflict resolution skills, with the decisiveness expected of a single-threaded owner. Work Environment & Physical Requirements Occasional travel may be required for special meetings, training, or team gatherings at the company’s headquarters or other designated locations. Routine use of standard office equipment such as computers, phones, filing cabinets, etc. Strong visual acuity for reviewing detailed documents and data on computer screens. Manual dexterity for operating a computer, including using a keyboard and mouse. Ability to lift and carry office supplies or equipment weighing up to 25 pounds. Clear verbal and written communication skills for collaboration across teams. Capacity to manage tasks that require prolonged periods of focus and concentration. Ability to handle the physical demands of a standard workweek, which may include occasional overtime, nights, weekends, and holidays, if needed. About Us As a global data company, Productive Playhouse “PPH”, is pioneering our approach to language and data services, while incorporating their roots as a production company. Originally creating content to support children's language acquisition, our commitment to excellence, forward-thinking strategies, and world-wide cultural experience has proven key for delivering exceptional service. Originally founded as an educational production company, Productive Playhouse made a mark with our award winning children’s series, which taught fundamental subjects through engaging and effective programming. This early success paved the way for our evolution into a comprehensive data services provider. Since 2011, Productive Playhouse has expanded rapidly to offer an extensive suite of data services. Our current offerings include transcription, translation, linguistic analysis, rating, systems testing, localization, field and studio recording, language skill verification, and specialized data handling with a focus on sensitivity and diversity. Our commitment to innovation means we continually enhance our service portfolio to meet the evolving needs of our clients. At Productive Playhouse, we are proud of our reputation for addressing complex challenges with agility and delivering premium, secure data solutions across diverse environments. Our dynamic team is dedicated to maintaining the highest standards and ensuring exceptional service every time. Disclaimer This job description is intended to describe the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties, responsibilities, and scope may change or evolve based on business needs and organizational priorities. Productive Playhouse reserves the right to modify, revise, or reassign responsibilities as necessary, consistent with applicable law. Equal Employment Opportunity Productive Playhouse is an equal opportunity employer. We are committed to fostering a diverse, equitable, and inclusive work environment and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, ancestry, disability, medical condition, genetic information, marital status, military or veteran status, or any other status protected by applicable law. Employment Relationship Employment with Productive Playhouse is at-will where permitted by law, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. Where local laws require different terms or conditions, the employment relationship will be governed in accordance with applicable legal requirements. Work Authorization & Verification All offers of employment are contingent upon the candidate’s ability to provide valid documentation verifying identity and authorization to work in the United States or the applicable hiring location. Productive Playhouse participates in E-Verify where required by law. Reasonable Accommodation Productive Playhouse provides reasonable accommodations for qualified individuals with disabilities, in accordance with applicable law. Candidates or employees who require assistance or accommodation to perform the essential functions of the role may contact the Human Resources Department.

Location: Arlington, VA, United States Job Title CST Why IDS? IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients. Locations OCONUS Shifts Available This position requires a one-year contract and is located outside of the continental United States (OCONUS). Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier or later reporting based on customer requirements. Job Description IDS International is looking for Construction Surveillance Technicians (CST) to support Department of State construction projects. CSTs monitor the construction activities of the workers and the material that will be installed and around secure areas. They inspect the material that will be installed in the area and manage the workers that are working in and around the secure area. Key Duties Control access to the construction sites. Screen and escort personnel within or to a construction site as appropriate. (For reasons of Safety and Security, only those persons whose names appear on the “Site Access List” will be permitted to enter the job site unescorted. The Site Access List will be provided by the Site Security Manager (SSM). Screen and escort all material and tools within or to a construction site. Maintain control of construction material within or to the construction site. Control the Secure Storage Area (SSA) and the material contained within. Monitor and observe the construction workers as they accomplish their various construction tasks. Ensure all equipment; materials and furnishings for use in specified areas are x-rayed and examined. Assist the SSM with, “Random Selection and Random Procurement” of materials required for construction and installation in, or contiguous to, controlled areas. Inspect all persons, packages, bags, boxes, crates, tools, and vehicles, prior to entering the construction site. Produce daily logs of all related activity and events. Report all security related incidents, in incident report format, to the SSM. Report all anomalies and incidents of a counterintelligence nature directly to the SSM. Requirements Hold an active Top Secret Clearance. Minimum of five (5) years of experience in one of the following areas: Construction security surveillance, Technical surveillance counter measures, Industrial or government security involving counterintelligence, or Construction quality assurance. Must be capable of analyzing designs and blueprints, and of recognizing the architect’s intended use. Must be able to walk up and down eight (8) floors of stairs repeatedly during the workday. Elevators may not be available for use on all construction areas. Read, write, and speak English fluently. Meet certain medical and physical fitness requirements and able to deploy to remote locations with all medications for up to one year. Hold an active passport. Compensation Competitive Hourly Pay Incentives, Benefits, and Bonuses Questions? Please reach out to lolney@idsinternational.com for additional questions or information.

Location: Annapolis Junction, MD, United States Job Title Mid‑Level Systems Integration Engineer (Linux, Unix, C) Why IDS? IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public‑sector clients. Locations Annapolis Junction, MD Shifts Available Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier or later reporting based on customer requirements. Job Description IDS is seeking a Mid‑Level Systems Integration Engineer to support enterprise computer systems and network operations. The engineer will manage and analyze system and network environments, translate user needs into technical solutions, support system migrations, and evaluate technologies to enhance agency standard solutions. Key Duties • Manage enterprise computer systems and networks by analyzing technical issues and implementing corrective actions • Monitor and interpret visual outputs indicating operational status of systems and network infrastructure • Translate user requests into technical diagnoses and implement solutions to meet operational needs • Develop and support migration strategies to transition customers to new architectures or technologies with minimal impact • Evaluate new technologies and equipment for integration into agency standard solutions Requirements • Bachelor’s degree with five (5) years of relevant experience, or Master’s degree with three (3) years, or Associate’s degree with seven (7) years, or high school diploma/GED with nine (9) years of relevant experience • Degree in Network Engineering, Systems Engineering, Information Technology, or related field • Strong experience with Linux systems • Experience in systems administration, network administration, application administration, or IT support • Experience supporting hardware installation such as servers or network infrastructure • Experience configuring storage solutions such as network‑attached storage • Experience implementing security best practices including PKI certificate generation, deployment, and maintenance • Knowledge of Unix shell scripting languages such as Bash, Bourne, or C • Must possess an IAT‑I certification (e.g., Security+ CE) • Relevant experience must include computer or information systems design or development, programming, information or cyber security, network security, vulnerability analysis, computer forensics, information assurance, or systems engineering • Experience in network or system administration • Active TS/SCI with Polygraph Compensation • Salary range: $110,000 – $130,000 • Benefits

Location: Muscatatuck, IN, United States Job Title Logistician II Why IDS? IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients. Locations Muscatatuck, Indiana Shifts Available Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier or later reporting based on customer requirements. Job Description IDS is seeking an experienced Logistician II to support Army logistics and supply operations. The selected candidate will be responsible for supporting supply activities, maintaining property accountability, and ensuring the efficient management of government equipment and materials. This role requires experience with Army supply programs and the ability to perform activities related to ordering, receiving, storing, issuing, and tracking supplies. The Logistician II will also support property accountability efforts, hand receipt management, and inventory processes to ensure operational readiness and compliance with Army requirements. Key Duties • Perform all functions of a supply operation in support of an Army activity. • Order, receive, store, issue, and track supplies and equipment. • Take actions to expedite the receipt of parts and required materials. • Research alternative sources for supply items when necessary. • Maintain accountability of government property. • Administer and maintain hand receipt records and documentation. • Conduct inventories of Army property in accordance with established procedures. • Maintain supply records and supporting documentation. • Assist with asset tracking and property management activities. • Coordinate with stakeholders to support logistics and supply requirements. Requirements • High school diploma or GED. • Active Secret security clearance required. • Minimum of five (5) years of experience with Army supply programs. • Demonstrated experience performing all functions of a supply operation in support of an Army activity, including ordering, receiving, storing, and issuing supplies. • Demonstrated experience taking actions to expedite receipt of parts. • Demonstrated experience researching alternative sources for supply items. • Demonstrated experience performing property accountability functions. • Demonstrated experience administering hand receipt procedures. • Demonstrated experience conducting inventories of all types of Army property. Compensation • Competitive Hourly Pay • Benefits

Location: Muscatatuck, IN, United States Job Title Wireless Technician II Why IDS? IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients. Locations Muscatatuck, Indiana Shifts Available Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier or later reporting based on customer requirements. Job Description IDS is seeking a Wireless Technician II to support the installation, operation, maintenance, and troubleshooting of wireless communications systems. The selected candidate will work with a variety of radio technologies and communications equipment supporting mission and training requirements. This role requires experience with radio frequency (RF) systems, signal planning, RF analysis, and troubleshooting communications issues to ensure reliable network performance across operational environments. Key Duties • Install, operate, and maintain radio equipment ranging from HF through EHF systems. • Support wireless communications infrastructure and associated equipment. • Conduct signal planning and RF analysis activities. • Determine appropriate radio placement and transmission power requirements. • Troubleshoot and resolve RF-related issues and performance problems. • Monitor communications systems to ensure reliable operation. • Perform routine maintenance and operational checks on radio systems. • Assist in configuring and testing wireless communications equipment. • Maintain technical documentation and equipment records. • Coordinate with stakeholders to support communications requirements and mission objectives. Requirements • Associate degree or equivalent experience. • Active Secret security clearance required. • Minimum of five (5) years of experience installing, operating, and maintaining various radio equipment ranging from HF to EHF. • Demonstrated experience with signal planning and RF analysis to determine proper location and radio transmission power requirements. • Demonstrated experience troubleshooting RF issues. Compensation • Competitive Hourly Pay • Benefits

Location: Muscatatuck, IN, United States Cellular / Radio Frequency (RF) Engineer – II (Electronics Engineer, Except Computer) Why IDS? IDS delivers innovative, mission-focused solutions that support national security and critical operations. Our teams combine deep technical expertise with operational excellence to solve complex challenges across defense and government environments. At IDS, you’ll contribute to cutting-edge programs supporting advanced communications and training systems. Location Muscatatuck, Indiana Job Description IDS is seeking a skilled Cellular / Radio Frequency (RF) Engineer II to support advanced telecommunications and spectrum operations in a DoD environment. This role focuses on cellular system operations, RF engineering, and spectrum coordination to support cyber training and test range activities. The ideal candidate will have hands-on experience with modern cellular technologies, frequency management, and regulatory coordination to ensure effective and compliant communications environments. Key Responsibilities Support operations and maintenance of cellular and RF systems across training environments Configure and manage 2G, 3G, 4G, and 5G cellular technologies Perform frequency management and spectrum coordination to support mission requirements Coordinate with license owners and stakeholders for spectrum usage Develop and submit FCC licensing applications , including Experimental Special Temporary Authority (STA) requests Coordinate and deconflict spectrum usage to enable training objectives and operational readiness Analyze performance of telecommunication systems and transmission media Support integration of cellular infrastructure within cyber range environments Requirements Education Bachelor’s degree in Electronics Engineering, Spectrum Management, or related discipline OR equivalent experience in lieu of degree Experience Minimum of 5 years of experience in: Cellular system operations Radio Frequency (RF) engineering Spectrum management Hands-on experience with: 2G, 3G, 4G, and 5G technologies Cellular frequency coordination and management Experience with: FCC licensing processes , including Experimental STA applications or similar Coordinating and deconflicting spectrum with stakeholders Strong understanding of: Telecommunication equipment and transmission media System components and communication architectures Practical knowledge of: Telecommunications methods, techniques, and operational best practices Desired Skills Strong analytical and troubleshooting skills Experience in DoD or training range environments Knowledge of emerging wireless and RF technologies Ability to coordinate across technical teams and external stakeholders Strong documentation and communication skills Security Clearance Active Top Secret (TS) / Sensitive Compartmented Information (SCI) required

Location: Muscatatuck, IN, United States Logistician – II (Logistician) Why IDS? IDS delivers innovative, mission-focused solutions that support national security and critical operations. By combining deep technical expertise with operational excellence, we help solve complex challenges across government and defense environments. At IDS, you’ll contribute to impactful missions supporting readiness and operational success. Location Muscatatuck, Indiana Job Description IDS is seeking a detail-oriented Logistician II to support supply chain and logistics operations within a DoD environment. This role requires experience in Army supply systems, procurement processes, and property accountability. The ideal candidate will support full-spectrum supply operations, ensuring materials and equipment are properly managed, tracked, and available to meet mission requirements. Key Responsibilities Perform end-to-end supply operations including ordering, receiving, storing, and issuing materials Support procurement and contracting activities in a government or military environment Maintain property accountability , including hand receipts and inventory management Conduct inventories of Army property and ensure accurate tracking and documentation Expedite delivery of critical supplies and identify alternate sourcing options as needed Ensure compliance with Army logistics policies, FAR, and DFARS regulations Utilize systems such as CHESS to support procurement and lifecycle management Coordinate logistics activities to support operational readiness Requirements Education Bachelor’s degree in Business Administration, Supply Chain Management, or related field OR equivalent experience in lieu of degree Experience Minimum of 5 years of experience in Army Supply and Services Career Management Field Minimum of 3 years of experience in procurement or contracting , preferably within a government or military environment Experience performing: Supply operations (ordering, receiving, storing, issuing) Property accountability and hand receipt management Inventory management of Army property Strong understanding of: FAR and DFARS regulations Army procurement policies and procedures CHESS system Desired Skills Strong organizational and attention-to-detail skills Ability to manage multiple logistics priorities simultaneously Strong knowledge of Army logistics systems and processes Effective communication and coordination abilities Experience in mission-driven or operational environments Security Clearance Active Secret clearance required

Location: Annapolis Junction, MD, United States Job Title Information System Security Engineer (ISSE) – ISSD Why IDS? IDS is committed to resolving complex challenges through innovation and operational excellence. We combine deep technical expertise with mission-driven focus to support government, military, nonprofit, and public-sector customers. At IDS, your work directly contributes to strengthening national security and enabling critical intelligence operations. Location Annapolis Junction, MD Shifts Available Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier or later reporting based on customer requirements. Job Description IDS is seeking a skilled Information System Security Engineer (ISSE) to support the Information Systems Security Division (ISSD). This role focuses on collaborating with government stakeholders to ensure compliance with security requirements and maintain secure system operations. The ISSE will play a key role in supporting Risk Management Framework (RMF) processes, completing required security documentation, and conducting system audits to ensure ongoing compliance with federal standards. Key Duties Collaborate with internal and external customers to complete required government security documentation and processes Assist government stakeholders in addressing information system security-related inquiries Perform regular audits of information systems to ensure compliance with established security controls Support RMF activities, including documentation, assessments, and system authorization processes Apply NIST 800-53 Rev. 5 controls to maintain and enhance system security posture Implement and evaluate Defense-in-Depth strategies across networks and enterprise environments Support and ensure compliance with Secure Terminal Equipment (STE) / Secure Terminal Node (STN) requirements Requirements Bachelor’s degree with eight (8) years of relevant experience, or equivalent combination of education and experience Strong experience supporting RMF processes and system security engineering activities Demonstrated experience applying NIST 800‑53 Rev. 5 controls Understanding of Defense-in-Depth principles and enterprise security architecture Experience working with network security and secure system design Familiarity with STE/STN requirements Ability to support system audits and compliance efforts Must possess an Information Assurance Manager (IAM) Tier I certification Desirable Skills Knowledge of customer-specific corporate tools and data repositories Experience with Microsoft Office tools (Word, Outlook, Excel) Strong communication and documentation skills Ability to work collaboratively with technical teams and government stakeholders Security Clearance Active TS/SCI with Polygraph required

Location: Annapolis Junction, MD, United States Why IDS? IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailor's solutions for a diverse range of government, military, nonprofit, and public-sector clients. Outstanding past performance built IDS’s reputation as the leading provider of support for multifaceted operations. Locations Annapolis Junction, MD Position Overview The Access Control Specialist (ACS) supports secure construction operations by controlling access to facilities hosting or preparing to host U.S. Government information. This role is responsible for managing access control points, screening personnel and materials, conducting patrols, and ensuring compliance with the Construction Security Plan (CSP). The ACS operates within a secure construction environment and is responsible for identifying and reporting security incidents in accordance with established escalation procedures. Key Responsibilities: Control and monitor access to secure construction areas and verify badges and authorizations Inspect personnel, materials, and equipment in accordance with CSP and Post Orders Conduct interior and exterior patrols and document all activity Identify, document, and report security incidents, discrepancies, or power loss Coordinate with CSTs for delivery inspections and alternative entrance access Perform duties in compliance with the SOW, CSP, and Guard Orders Ensure only authorized personnel, materials, tools, and vehicles are granted access Conduct required inspections and walking patrols to maintain security coverage Required Qualifications Clearance: Active Secret clearance required (JPAS/DISS) Citizenship: U.S. Citizen Age Requirement: 21 years or older *Note this is a government, not a company, requirement Required Experience Experience in access control or security for classified facilities or construction sites Ability to control access points and screen personnel and materials Ability to conduct walking patrols and maintain security presence Ability to complete security documentation and reports Ability to conduct extended walking patrols Physical Requirements Must be able to sit, stand, walk, bend, and move throughout secure facilities for extended periods of time Position may require occasional lifting and/or movement of moderate amounts of weight, depending on assignment requirements Preferred Qualifications Familiarity with Construction Security Plans (CSP), incident reporting, and patrol tracking systems preferred Work Schedule & Conditions Standard Schedule: Monday–Sunday Guaranteed Hours: 48 hours per week across 4–5 days (dependent on shift) Overtime Hours: Some overtime available Flexibility Requirements: Must be available to support weekend shifts on a rotating schedule Compensation& Benefits Local Rate: $ 27.00 per hour OT Rate: $ 40.50 per hour (for hours worked over 40/week) Benefits: Health, 401(k), PTO & Sick Leave, Paid Holidays Benefits transfer between contracts as an IDS employee Apply Join IDS International’s Cleared Programs team supporting secure and mission-critical environments. Apply to learn more about this opportunity. A Cleared Programs Recruiter will contact you to discuss the position and next steps—please monitor your email. Additional Information Cleared Staffing Center of Excellence (COE) is a dedicated hub for secure and efficient talent acquisition. We connect a vetted network of cleared professionals with Intelligence Community (IC) staffing needs and trusted B2B partners. Employees may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds, though requirements may vary depending on the position. Regular and predictable attendance is essential. If you are unable to apply through the portal and require assistance or accommodation, please contact accommodation@idsinternational.com . Please do not submit resumes or applications to this email address. Follow us on LinkedIn to stay up to date on current opportunities, program updates, and company news. IDS International offers a referral bonus program . If you know someone with an active clearance who may be a good fit, we encourage you to refer them for consideration. IDS International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by federal, state, or local law. Questions? kthompson@idsinternational.com

Location: Annapolis Junction, MD, United States Access Control Specialist (ACS) with Secret Clearance Annapolis Junction, MD Join IDS International’s National Security Services team supporting secure & mission-critical environments. The Access Control Specialist (ACS) supports secure construction operations by controlling access to facilities hosting or preparing to host U.S. Government information. This role is responsible for managing access control points, screening personnel and materials, conducting patrols, and ensuring compliance with the Construction Security Plan (CSP). The ACS operates within a secure construction environment and is responsible for identifying and reporting security incidents in accordance with established escalation procedures. Key Responsibilities Control and monitor access to secure construction areas and verify badges and authorizations Inspect personnel, materials, and equipment in accordance with CSP and Post Orders Conduct interior and exterior patrols and document all activity Identify, document, and report security incidents, discrepancies, or power loss Coordinate with CSTs for delivery inspections and alternative entrance access Perform duties in compliance with the SOW, CSP, and Guard Orders Ensure only authorized personnel, materials, tools, and vehicles are granted access Conduct required inspections and walking patrols to maintain security coverage Required Qualifications Clearance : Active Secret clearance required Citizenship : U.S. Citizen Age : 21 years or older *Note this is a government, not a company, requirement Required Experience : Experience in access control or security for classified facilities or construction sites Ability to control access points and screen personnel and materials Ability to conduct walking patrols and maintain security presence Ability to complete security documentation and reports Ability to conduct extended walking patrols Physical Requirements : Must be able to sit, stand, walk, bend, and move throughout secure facilities for extended periods of time Position may require occasional lifting and/or movement of moderate amounts of weight, depending on assignment requirements Preferred Qualifications Familiarity with Construction Security Plans (CSP), incident reporting, and patrol tracking systems preferred. Work Schedule & Conditions Standard Schedule : Monday–Sunday Guaranteed Hours : 48 hours per week across 4–5 days (dependent on shift) Overtime : Some overtime available based on client needs Flexibility Requirement : Must be available to support weekend shifts on a rotating schedule Compensation & Benefits Rate : $ 30.00 per hour Benefits : Health, 401(k), PTO & Sick Leave, and Paid Holidays are available to all W2 employees of IDS *Adjusted hourly rates and daily per diem may be available for non-local and/or travel assignments Apply Apply to learn more about this opportunity. A National Security Services Recruiter will contact you to discuss the position and next steps — please monitor your email. ___ Our Cleared Staffing Center of Excellence (COE) is a dedicated hub for secure and efficient talent acquisition. We connect a vetted network of cleared professionals with Intelligence Community (IC) staffing needs and trusted B2B partners. Follow us on LinkedIn to stay up to date on current opportunities, program updates, and company news.

Location: Aurora, CO, United States Cleared American Guard (CAG) with TS/SCI Clearance with CI-Poly Aurora, CO Join IDS International’s National Security Services team supporting secure & mission-critical environments. The Cleared American Guard serves as a professional Security Escort supporting operations within secure facilities. This role is responsible for escorting uncleared personnel, maintaining continuous awareness of activity within restricted areas, and ensuring full compliance with customer security protocols. The position requires strong situational awareness, sound judgment, and consistent adherence to safety and security procedures in both indoor and outdoor environments. Key Responsibilities Maintain continuous visual contact and awareness of escorted individuals to ensure compliance with all security requirements Enforce and adhere to all company, customer, and government safety and security policies Communicate professionally with site leadership, security personnel, vendors, and visitors Represent the program and IDS International in a professional and customer-facing capacity Complete escort logs, reports, or other administrative requirements as assigned Perform additional mission-related or administrative duties as required Required Qualifications Clearance : Active Top Secret / Sensitive Compartmented Information (TS/SCI) clearance with Counterintelligence Polygraph (CI-Poly) required Citizenship : U.S. Citizen Education : High School Diploma or GED equivalent Required Experience : Minimum 3+ years of professional experience in security, military, facilities support, or a related field Ability to acquire and maintain access to the assigned secure facility Physical Requirements : Ability to stand or sit for extended periods Ability to walk up to 5 miles per day Ability to work outdoors in varying weather conditions, including extreme heat and cold Ability to perform duties requiring manual dexterity and effective verbal and written communication Ability to read, understand, and apply written and verbal instructions Work Schedule & Conditions Standard Schedule : Monday–Thursday, 4 x 10 work weeks Shift : 0530–1600 *Employees will receive up to four (4) hours of regular pay if a scheduled shift is canceled after arrival Hours : Guaranteed 40 hours per week OT Hours : Overtime is project-based and applies only to individuals assigned to projects that require extra hours, not to the entire team Flexibility Requirement : Work schedule may include nights, weekends, and holidays to support on-site activities Environment : Work is performed in both indoor and outdoor environments under varying conditions Role may involve prolonged standing, walking, and sitting throughout the shift Must work effectively as part of a team and support administrative or secondary duties when escort activity is limited Personal devices and non-work-related activities are not permitted while performing escort duties Employees are not authorized to operate facility equipment or systems Compensation & Benefits Rate : $ 45.00 per hour Benefits : Health, 401(k), PTO & Sick Leave, and Paid Holidays are available to all W2 employees of IDS Apply Apply to learn more about this opportunity. A National Security Services Recruiter will contact you to discuss the position and next steps — please monitor your email. ___ Our Cleared Staffing Center of Excellence (COE) is a dedicated hub for secure and efficient talent acquisition. We connect a vetted network of cleared professionals with Intelligence Community (IC) staffing needs and trusted B2B partners. Follow us on LinkedIn to stay up to date on current opportunities, program updates, and company news.

Location: Aurora, CO, United States Construction Surveillance Technician (CST) with TS/SCI Clearance with CI-Poly Aurora, CO Join IDS International’s National Security Services team supporting secure & mission-critical environments. The CST supports construction security operations within a cleared environment by monitoring site activities, analyzing construction designs, and identifying potential security vulnerabilities. This role operates on an active construction site and requires the ability to read and interpret blueprints, apply knowledge of surveillance detection principles, and document findings. The CST is responsible for maintaining continuous observation of construction processes and ensuring adherence to security requirements. CST CERTIFICATION OPPORTUNITY Already CST certified? Great. If not, qualified candidates may be considered for IDS International’s CST training and certification program prior to beginning a CST assignment! This virtual training program is designed to prepare selected candidates to apply ICD-705 requirements, support secure construction activities, identify security risks, and perform CST procedures in support of IDS programs. Key Responsibilities Operate inspection and surveillance equipment Utilize knowledge of construction disciplines, including civil, architectural, mechanical, electrical, and electronic engineering Read and analyze construction designs and blueprints to determine intended use Analyze structural designs and complexities that may conceal unintended or unauthorized purposes Apply knowledge of Technical Surveillance Countermeasures (TSCM) and surveillance detection principles Write detailed reports in English documenting findings, issues, and security situations Maintain daily logs during assigned shifts Required Qualifications Clearance : Active Top Secret / Sensitive Compartmented Information (TS/SCI) clearance with Counterintelligence Polygraph (CI-Poly) required Citizenship : U.S. Citizen Age : 21 years or older *Note this is a government, not a company, requirement Certification : Active CST certification required for assignment / Candidates who do not currently hold an active CST certification may be considered for IDS International’s CST training and certification program prior to beginning the CST assignment Education : High school diploma or GED equivalent Required Experience : Minimum five (5) years of experience in at least one of the following areas: Construction security surveillance Technical surveillance countermeasures Industrial or government security involving counterintelligence Construction quality assurance Supervisory construction experience Experience using alarm systems, metal detectors, x-ray devices, and closed-circuit television systems Experience using alarm systems, metal detectors, x-ray devices, and closed-circuit television systems Ability to read and interpret construction drawings and blueprints Ability to analyze designs and structural complexities Knowledge of construction disciplines (civil, architectural, mechanical, electrical, electronic engineering) Knowledge of Technical Surveillance Countermeasures (TSCM) Familiarity with IC Tech Spec, Version 1.5.1 for ICD/ICS 705 Ability to communicate effectively in English and produce written reports and analyses Physical Requirements : Must be able to sit, stand, walk, bend, and move throughout secure facilities for extended periods of time Position may require occasional lifting and/or movement of moderate amounts of weight, depending on assignment requirements Preferred Qualifications Prior experience with NRO or NSA within the past 12–18 months for crossover suitability Work Schedule & Conditions Schedule : Monday–Friday Hours : Guaranteed 40 hours per week *Overtime may be available or required. Flexibility may be required based on project needs. Compensation & Benefits Rate : $ 46.00 per hour Benefits : Health, 401(k), PTO & Sick Leave, and Paid Holidays are available to all W2 employees of IDS *Adjusted hourly rates and daily per diem may be available for non-local and/or travel assignments. Apply Apply to learn more about this opportunity. A National Security Services Recruiter will contact you to discuss the position and next steps — please monitor your email. ___ Our Cleared Staffing Center of Excellence (COE) is a dedicated hub for secure and efficient talent acquisition. We connect a vetted network of cleared professionals with Intelligence Community (IC) staffing needs and trusted B2B partners. Follow us on LinkedIn to stay up to date on current opportunities, program updates, and company news.

Location: Annapolis Junction, MD, United States Construction Surveillance Technician (CST) with Top-Secret Clearance Annapolis Junction, MD Join IDS International’s National Security Services team supporting secure & mission-critical environments. The CST supports secure construction operations by conducting surveillance activities to maintain compliance with ICD 705 and related security requirements. This role requires monitoring construction processes, identifying noncompliance with secure construction standards, and ensuring that all observable construction elements meet required security guidelines. The CST operates within an active construction environment and is responsible for documenting findings, analyzing designs, and maintaining security awareness throughout the project lifecycle. CST CERTIFICATION OPPORTUNITY Already CST certified? Great. If not, qualified candidates may be considered for IDS International’s CST training and certification program prior to beginning a CST assignment! This virtual training program is designed to prepare selected candidates to apply ICD-705 requirements, support secure construction activities, identify security risks, and perform CST procedures in support of IDS programs. Key Responsibilities Operate inspection and surveillance equipment Utilize knowledge of construction disciplines, including civil, architectural, mechanical, electrical, and electronic engineering principles Read and analyze construction designs and blueprints to determine intended use Analyze structural designs and complexities that may conceal unintended purposes Apply knowledge of Technical Surveillance Countermeasures (TSCM) and construction security principles Identify noncompliance with ICD 705 secure construction requirements Maintain continuous observation of construction processes prior to enclosure Write detailed reports and analyses of findings, issues, and security situations Maintain daily logs during assigned shifts Required Qualifications Clearance : Active Top-Secret clearance required Citizenship : U.S. Citizen Age : 21 years or older *Note this is a government, not a company, requirement Certification : Active CST certification required for assignment / Candidates who do not currently hold an active CST certification may be considered for IDS International’s CST training and certification program prior to beginning the CST assignment Education : High school diploma or GED equivalent Required Experience : Ability to perform construction surveillance in compliance with ICD 705 standards Working knowledge of ICD 705 secure construction requirements Ability to identify noncompliance with construction security standards Understanding of secure construction methods that must remain observable prior to enclosure Experience using alarm systems, metal detectors, x-ray devices, and closed-circuit television systems Ability to read and interpret construction drawings and blueprints Ability to analyze designs and structural complexities Knowledge of Technical Surveillance Countermeasures (TSCM) Ability to communicate effectively in English and produce written reports and analyses Physical Requirements : Must be able to sit, stand, walk, bend, and move throughout secure facilities for extended periods of time Position may require occasional lifting and/or movement of moderate amounts of weight, depending on assignment requirements Work Schedule & Conditions Schedule : Monday–Friday Hours : Guaranteed 40 hours per week *Overtime may be available or required. Flexibility may be required based on project needs. Compensation & Benefits Rate : $ 36.00 per hour Benefits : Health, 401(k), PTO & Sick Leave, and Paid Holidays are available to all W2 employees of IDS *Adjusted hourly rates and daily per diem may be available for non-local and/or travel assignments. Apply Apply to learn more about this opportunity. A National Security Services Recruiter will contact you to discuss the position and next steps — please monitor your email. ___ Our Cleared Staffing Center of Excellence (COE) is a dedicated hub for secure and efficient talent acquisition. We connect a vetted network of cleared professionals with Intelligence Community (IC) staffing needs and trusted B2B partners. Follow us on LinkedIn to stay up to date on current opportunities, program updates, and company news.

Location: Dubai, UAE Workplace: onsite About the Role At Tabby, the LLM (Large Language Model) Agent handles most transactional contacts. What reaches a human is the hard part: judgment, research, empathy, and landing on a resolution the customer accepts as fair. This role owns how well we do that. You define what a good customer conversation looks like and you build the capability across our managers to deliver it consistently. One question sits behind every conversation we look at: did we exhaust the opportunity to serve this customer. The work happens through our Leaders. You build their ability to see the missed opportunities inside their own teams' conversations, and you hold them accountable for acting on them. Key Responsibilities Customer Centricity Standard Define what a good customer conversation looks like and keep it to a short set of criteria. Evaluate on a single judgement per interaction: did it meet the standard, and if not, which of three to five reasons explains it. Keep the standard current as products, policies, and customer journeys change. Manager Enablement Set the customer centricity standard and equip Team Leaders and Operation Managers to apply it with their teams. Run ticket-solving sessions with managers to surface the opportunities they walk past. Assess how Team Leaders coach their agents, using LLM analysis. Coaching of agents sits with the Team Leaders. This role makes sure that coaching is good. CSAT Own the diagnosis of CSAT: what drives it, where it breaks, and who fixes it. Build the ability to recover CSAT even on outcomes the customer will not like. Split detractors into skill, will, or product and uncontrollable, so every point has a cause and an owner. Report blended CSAT and controllable CSAT as two separate numbers. Route product-driven dissatisfaction to product owners via the Experience Leads. LLM Quality Own the LLM Quality Team, which runs checklists, per-conversation evaluation, and structured feedback into LLM agent “guidance” or prompt. Specialize evaluators by product stream and pair them with the Experience Leads. Maintain the LLM evaluation model separately from the human one, where LLM Agent checkers are more detailed, while human quality is outcome driven. Analysis & Insight Work across everything we have on the customer: evaluation results, CSAT and DSAT verbatims, VoC, complaints, escalations, repeat contacts, and the conversations themselves. Dissect the data, and work with Analytics and with the analyst in the function to get what you need. Turn findings into refreshers, training triggers, and process changes with named owners and dates. Measure the function on whether a driver actually moved. Build a small team of high-skill owners with real accountability for outcomes. Skills, Knowledge & Expertise Experience coaching people to win customers over, in telesales, retail, hospitality, or service recovery. Not so much a checklist owner. Rather a sales coach. We have the product that we have to sell - the agents must be fluent in making the customers satisfied with the outcome regardless of excuses. Data fluent. You can take a large dataset, dissect it, and explain what it means without someone translating it for you. Comfortable working across large datasets and dashboards. Calm and measured. A track record of leading change that met resistance and made it stick. Able to hold a position with senior stakeholders on evidence, and change it when the evidence changes. 7+ years in CX, service, or sales coaching leadership, with real ownership of outcomes. Comfortable working in an LLM-heavy environment.

Location: Paris Workplace: Hybrid HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. 🐼 WHO WE ARE You. Better. With Alan. Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system. By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives. We partner with 32,000+ companies of all sizes, serving more than 700K members, and have reached €500M+ in ARR. Our team of 600 people (still growing) operates across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦. 🤘 HOW WE DO IT ? People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values https://alan.com/about/company-culture that guide our approach to work, such as: 🎯 What drives us — We're obsessed with helping our members live healthier Mission is the Boss: long-term thinking, seeking our mission success above all else. Member & customer-led: obsessively focused on solving members & customers problems and creating the most delightful experiences. 🏆 How we build excellence — We hire the best people and give them platform to succeed Champions of excellence: extremely high standards and talent density. Distributed ownership: accountable enlightened despots, everyone owns their decisions and results. Radically transparent: all information is accessible and written-first, so everyone can make the best decisions asynchronously 🤝 How we grow together — We help each other improve through honest feedback and bold thinking Optimistic alchemy: optimists who collaborate with genuine care and support teammates. Empathetic challengers: direct, caring feedback combined with praises to help each other grow professionally Bold & creative contrarians: think differently to achieve greatness, try new approaches ⚡ How we move fast — We fight complexity and focus on what matters most Disciplined in execution: taking decisive actions with focus that compounds success over time Fight for simplicity: only high impact processes, smart frugality 🚀 Your mission Enterprise is our fastest growing market segment and represents a unique opportunity for Alan to become the health partner of millions of members by 2030. Strengthening this segment is a high priority : we are doubling down to accelerate on the foundations set this year, increasing our reach, reinforcing our offer and positioning in order to support a growing number of larger companies in France. As an Enterprise Sales & Strategy Associate, you will play a key role in helping us structure our approach to Very Large companies (> 3,000 employees). You will work closely with a team of 2 Senior Account Executives, 1 Business Developper and our Business Segment Lead, supporting them with closing deals and driving various growth-related projects. You will be responsible for: - Deal support: partnering with Account Executives on their deal strategy, account mapping, meeting preparation and pitch presentations in order to tailor our approach. - Prospecting Support: Collaborating with Business Developers and Account Executives to build and deploy targeted prospecting strategies through account mapping, lead qualification, C-Level outreach, cold-calling and nurturing campaigns. - Tender management and RFP (Request for Purchase) Library: orchestrating tender answers with a dedicated taskforce (ops, marketing, pre-sales, sales, top management), with ownership of specific sections and content to build. Ideal to shape project management skills! - Networking & Brand Awareness: identifying events to participate to and personas to meet for our Founders and Senior Execs to make Alan more visible among decision-makers - Process Scaling: auditing existing sales processes (CRM, minutes of meeting automation, meeting prep framework….), identifying and implementing improvement areas - Go to Market Strategy: along with the crew lead or the Business Segment Lead, opportunity to dig deeper into a topic to crack (Unions market in France, brokers market…) ⭐ IS IT YOU WE’RE LOOKING FOR? You would be a great fit at Alan if most of this sounds like you: - Are fully fluent in French & English (written and spoken) - Are analytical and think strategically : selling to very large accounts asks for the ability to map organizations to find the best interlocutor and have a clear picture of our positioning on the health insurance market - Have a strong business sense: bringing a disruptive vision on a conventional market such as health insurance is hard. It requires the ability to convince high level stakeholders and be able to outline our product's impact at a strategic level. - Are self-organized and autonomous: you are well-versed in missions requiring precision and reliability. You are able to manage a project from start to finish with minimal external assistance. - Communicate effectively: given the number of internal stakeholders with whom Very Large Sales interact on a daily basis, the ability to communicate with clarity is essential. - Display a growth mindset: you know how to ask for and receive feedback in order to grow and take the best of this experience to set you up for success in your early professional life. - Excel at teamwork: given the strategic implications of our Very Large business segment, volume and timeline of work, you have the ability to lead transversal initiatives towards a particular objective. - Show versatility: given the scope of work, you should be able to jump from one topic to another - Have a strong product and “Tech” sense: Alan is an innovative company offering the most high-end healthcare software on the market. In order to thrive in selling it, you need to enjoy deep diving in the technical dimension of the software industry. Level considered for this position is between A0 and A2. We're looking for someone to start in January 2027, ideally for a 6-month internship. 🙌 PERKS & BENEFITS https://alan.com/about/life-at-alan/a/perks At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer: - Flexible office. Amazing office space at our HQ quai de Valmy - All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and noise-canceling headphones. - Flexible working hours. Organize your time as you wish. - Transport. Country-specific commuter benefits. - Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. - Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture https://alan.com/en/blog/discover-alan/a/alan-culture-excellence-through-coaching. IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.