Location: Paris, France
About Freedom
Freedom Digital Bank France
will form part of
Freedom Holding Corp.
, a diversified international financial services group publicly listed on the Nasdaq Capital Market under the ticker FRHC. The Group operates across Europe, the United States and Central Asia, with activities spanning banking, brokerage, investment services, insurance, payments and digital consumer services.
About the role
We are looking for an experienced
Chief Technology Officer
to define and lead the technology strategy of
Freedom Digital Bank France.
The
CTO
will be responsible for technology architecture, infrastructure, engineering, cybersecurity, data governance, IT operations and digital transformation. The role will work closely with the wider Freedom Holding Corp. technology organisation to develop a secure, resilient and scalable digital banking platform.
As a member of the founding executive team, the
CTO
will contribute to the bank’s regulatory authorisation, establishment and launch in France. The successful candidate will ensure that the technology environment meets applicable French and EU regulatory, cybersecurity, data-protection and operational-resilience requirements.
Key responsibilities:
Define and execute the technology strategy for Freedom Digital Bank France.
Design and maintain a secure, scalable and resilient technology architecture.
Lead infrastructure, cloud, engineering, integration and IT operations initiatives.
Ensure the availability, performance and security of digital banking platforms.
Establish IT governance, technology controls and architecture standards.
Oversee cybersecurity, information security and technology risk management programmes.
Ensure compliance with financial-sector technology requirements and operational resilience requirements.
Implement effective ICT incident detection, incident response, recovery and regulatory reporting processes.
Develop business continuity and disaster recovery capabilities.
Support the development and launch of digital banking products and customer journeys.
Partner with Product, Operations, Risk, Compliance and Business teams.
Oversee technology outsourcing and relationships with cloud providers, vendors and strategic partners.
Manage technology budgets, resources and delivery priorities.
Build and develop high-performing technology teams.
Support the preparation of technology, cybersecurity and outsourcing documentation required for the regulatory authorisation process.
Drive automation, innovation and continuous improvement across the bank.
Requirements
10+ years of technology leadership experience, preferably within digital banking, banking, fintech, payments or another regulated financial institution.
Previous experience as a CTO, CIO, VP Engineering, Technology Director or in an equivalent senior leadership position.
Strong understanding of cloud infrastructure, cybersecurity, enterprise architecture, APIs, data platforms and digital banking systems.
Experience developing or operating customer-facing digital financial products.
Strong knowledge of technology and cybersecurity requirements applicable to financial institutions in France and the EU.
Practical experience with
DORA, GDPR, EBA ICT and security risk management guidelines
, ICT incident reporting and financial-sector outsourcing requirements.
Understanding of regulatory expectations covering cloud services, data governance, access controls, cybersecurity, technology resilience and third-party technology risk.
Experience managing critical ICT providers and outsourced technology services.
Experience supporting regulatory authorisation, technology audits or supervisory reviews in France or another EU jurisdiction is strongly preferred.
Strong strategic, technical and people leadership capabilities.
Full professional fluency in French and English is mandatory.
Benefits
Employment contract in accordance with French labor law;
Relocation package for the employee and family members;
50% coverage of the annual health insurance cost for the employee and eligible family members;
25 days of annual leave, public holidays, and all statutory leave entitlements;
On-site work in a modern, well-located office.
headParis, France; Relocation package for the employee and family members
Location: Paris, France
About Freedom
Freedom Digital Bank France
will form part of
Freedom Holding Corp
., a diversified international financial services group publicly listed on the Nasdaq Capital Market under the ticker FRHC. The Group operates across Europe, the United States and Central Asia, with activities spanning banking, brokerage, investment services, insurance, payments and digital consumer services.
About the role
We are looking for an experienced
Chief Risk Officer
to establish and lead the risk-management function of
Freedom Digital Bank France.
The
CRO
will provide independent oversight of credit, liquidity, market, operational, technology, cybersecurity, outsourcing, concentration and other material risks. The role will establish the bank’s risk appetite and ensure that its growth remains aligned with its capital position, strategic objectives and regulatory obligations.
As a member of the founding executive team, the
CRO
will contribute to the bank’s regulatory authorisation, establishment and launch in France. The successful candidate will develop the risk-management framework required for authorisation and ongoing supervision.
Key responsibilities:
Establish and lead the independent risk management function of Freedom Digital Bank France.
Develop and implement the enterprise risk management framework (ERM).
Define the bank’s risk taxonomy, risk appetite framework, risk limits and risk monitoring arrangements.
Identify, assess, monitor and report material risks across the bank.
Oversee credit risk, liquidity risk, market risk, operational risk, technology risk, cybersecurity risk, outsourcing risk and concentration risk.
Develop risk policies, procedures, methodologies and controls.
Prepare risk reporting for senior management, Board committees and the Board.
Lead the development of
ICAAP, ILAAP, stress testing and scenario analysis frameworks,
where applicable.
Contribute to recovery planning, capital planning and liquidity planning.
Assess risks associated with new products, digital customer journeys, systems, partnerships and third-party providers.
Ensure risk management practices meet applicable French and EU regulatory requirements.
Monitor emerging risks and recommend appropriate risk mitigation measures.
Work closely with Compliance, Finance, Technology, Product and Operations while maintaining the independence of the risk function.
Support the preparation of risk documentation, financial projections and governance materials required for the regulatory authorisation process.
Engage with regulators and support supervisory reviews and risk-related information requests.
Requirements
10+ years of risk management experience within digital banking, banking, fintech or another regulated financial institution.
Previous experience as a Chief Risk Officer (CRO), Head of Risk, Deputy CRO or in an equivalent senior risk leadership position.
Strong knowledge of enterprise risk management (ERM) and financial-sector risk frameworks.
Experience within a regulated European bank or financial institution.
Strong understanding of
CRR/CRD, EBA Guidelines, ICAAP, ILAAP, recovery planning, stress testing and risk appetite frameworks.
Knowledge of French supervisory expectations covering credit risk, liquidity risk, market risk, operational risk, technology risk, outsourcing risk and concentration risk.
Understanding of cybersecurity risk, ICT risk, model risk, data risk and third-party risk within a digital banking environment.
Experience engaging with the
ACPR, ECB, EBA
or other European supervisory authorities is strongly preferred.
Experience supporting a banking authorisation, market entry, bank launch or major transformation in France or another EU jurisdiction is strongly preferred.
Strong analytical, strategic and leadership skills.
Ability to communicate complex risk matters clearly to senior management and the Board.
Full professional fluency in French and English is mandatory.
Benefits
Employment contract in accordance with French labor law;
Relocation package for the employee and family members;
50% coverage of the annual health insurance cost for the employee and eligible family members;
25 days of annual leave, public holidays, and all statutory leave entitlements;
On-site work in a modern, well-located office.
Location: Paris, France
About Freedom
Freedom Digital Bank France
will form part of
Freedom Holding Corp
., a diversified international financial services group publicly listed on the Nasdaq Capital Market under the ticker FRHC. The Group operates across Europe, the United States and Central Asia, with activities spanning banking, brokerage, investment services, insurance, payments and digital consumer services.
About the role
We are looking for a strategic and hands-on
Chief Operating Officer
to establish, lead and scale the operations of
Freedom Digital Bank France.
The
COO
will develop the bank’s operating model and ensure operational excellence across Operations, Customer Service, Risk, Technology, Product and Business. The role will focus on scalable processes, automation, service quality, operational resilience and a seamless digital customer experience.
As a member of the founding executive team, the
COO
will contribute to the bank’s regulatory authorisation, establishment and launch in France. The successful candidate will ensure that the operating model meets applicable French and EU requirements and the expectations of the relevant supervisory authorities.
Key responsibilities:
Develop and execute the operational strategy for Freedom Digital Bank France.
Design and implement the bank’s target operating model.
Build scalable, efficient and customer-focused banking processes.
Oversee day-to-day banking operations and customer-service delivery.
Coordinate cross-functional teams and establish effective decision-making and escalation processes.
Improve operational efficiency, service quality and digital customer experience.
Establish operational KPIs, service levels and performance-reporting frameworks.
Support the launch and scaling of digital banking products and services.
Develop operational controls, procedures and governance arrangements.
Establish compliant processes for customer onboarding, complaints handling, payments, customer servicing and operational incident management.
Oversee business continuity, crisis management and operational resilience arrangements.
Manage outsourcing arrangements and operational relationships with critical third-party providers.
Work closely with Risk, Compliance, Product and Technology.
Lead operational transformation, automation and continuous process improvement.
Support the preparation of operational documentation required for the regulatory authorisation process.
Requirements
10+ years of operations experience within digital banking, banking, fintech or another regulated financial institution.
Previous experience as a COO, Head of Operations or in an equivalent senior leadership position.
Proven experience establishing, transforming or scaling regulated operations.
Strong understanding of French and EU operational requirements applicable to banks and digital financial institutions.
Knowledge of applicable
ACPR and EBA expectations
, including requirements covering governance, outsourcing, complaints handling, customer protection and business continuity.
Understanding of
DORA
, ICT incident management, operational resilience and third-party risk requirements.
Experience implementing digital onboarding, customer servicing and operational automation.
Experience managing outsourced services and critical third-party providers in a regulated environment.
Experience supporting a banking authorisation, market entry, bank launch or major transformation in France or another EU jurisdiction is strongly preferred.
Strong stakeholder management and people leadership skills.
Excellent strategic, analytical and execution capabilities.
Full professional fluency in French and English is mandatory.
Benefits
Employment contract in accordance with French labor law;
Relocation package for the employee and family members;
50% coverage of the annual health insurance cost for the employee and eligible family members;
25 days of annual leave, public holidays, and all statutory leave entitlements;
On-site work in a modern, well-located office.
Location: Paris, France
About Freedom
Freedom Digital Bank France
will form part of
Freedom Holding Corp
., a diversified international financial services group publicly listed on the Nasdaq Capital Market under the ticker FRHC. The Group operates across Europe, the United States and Central Asia, with activities spanning banking, brokerage, investment services, insurance, payments and digital consumer services.
About the role
We are looking for an experienced
Chief Financial Officer
to establish and lead the finance function of
Freedom Digital Bank France.
The
CFO
will oversee financial strategy, planning, budgeting, forecasting, capital and liquidity planning, financial controls, management reporting and regulatory reporting. The role will work closely with the local executive team, the Board and the wider Freedom Holding Corp. organisation.
As a member of the founding executive team, the
CFO
will contribute to the bank’s regulatory authorisation, establishment and launch in France. The successful candidate will ensure that the finance function meets applicable French and EU requirements and the expectations of the relevant supervisory authorities.
Key responsibilities
Establish and lead the finance function of Freedom Digital Bank France.
Develop the bank’s financial strategy, operating model and finance governance framework.
Oversee budgeting, forecasting, management reporting and long-term financial planning.
Lead capital and liquidity planning in coordination with Risk and senior management.
Ensure accurate and timely financial, prudential and regulatory reporting.
Establish effective financial controls, accounting policies and governance processes.
Monitor financial performance, profitability, capital requirements and cost efficiency.
Support the preparation of financial information and projections required for the regulatory authorisation process.
Work closely with Risk, Compliance, Operations, Technology, Product and Business teams.
Assess the financial implications of strategic decisions, investments and new digital banking products.
Liaise with auditors, regulators, tax advisers and other external advisers.
Ensure compliance with applicable French and EU accounting, prudential, tax and financial reporting requirements.
Support the development of scalable and automated finance processes for a growing digital bank.
Requirements
10+ years of senior finance experience within digital banking, banking, fintech or another regulated financial institution.
Previous experience as a CFO, Finance Director, Deputy CFO or in an equivalent senior finance leadership position.
Strong knowledge of French and EU banking regulation, accounting standards and prudential reporting requirements.
Experience with regulatory capital, liquidity management, financial planning and control frameworks.
Knowledge of applicable
ACPR, Banque de France, EBA and ECB frameworks
, depending on the bank’s final licensing and supervisory structure.
Understanding of relevant
CRR/CRD, ICAAP, ILAAP, recovery planning and regulatory reporting requirements.
Experience engaging with regulators, auditors and external advisers.
Experience supporting a banking authorisation, market entry, launch or major transformation in France or another EU jurisdiction is strongly preferred.
Experience building scalable finance processes for digital products or technology-enabled financial services is an advantage.
Excellent analytical, strategic and leadership skills.
Full professional fluency in French and English is mandatory
.
Benefits
Employment contract in accordance with French labor law;
Relocation package for the employee and family members;
50% coverage of the annual health insurance cost for the employee and eligible family members;
25 days of annual leave, public holidays, and all statutory leave entitlements.
On-site work in a modern, well-located office.
Location: Australia; New Zealand
About Huzzle
At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups and established businesses in SaaS, MarTech, FinTech, and EdTech.
Unlike traditional outsourcing, you’ll be placed directly with a client as a core member of their team—giving you real ownership, career progression, and long-term stability.
Role Type: Full-time
Engagement: Independent Contractor
About the Company
Our client is a well-established provider of outsourced Sales Development Representative (SDR) services, helping businesses build pipeline and generate qualified sales opportunities.
The company has proven sales processes, methodologies, and systems designed to help SDRs perform consistently. You'll be joining a mature sales environment with clear expectations, established workflows, and a strong focus on measurable results.
Job Summary
We’re looking for a motivated Sales Development Representative (SDR) to join an established outbound sales team and generate qualified opportunities for clients in the Australian market.
This is a fully remote sales role focused on B2B outbound prospecting, cold calling, lead qualification, and appointment setting. You'll work within an established sales methodology and use Salesforce to manage prospect activity and pipeline.
The role is ideal for someone who is confident on the phone, comfortable working toward activity and opportunity targets, and enjoys turning cold prospects into meaningful sales conversations.
Key Responsibilities
Conduct approximately 50 outbound calls per day to prospective customers.
Generate approximately 10 qualified outbound opportunities per month.
Prospect and engage potential customers through proactive outbound outreach.
Qualify prospects based on predefined criteria and identify genuine sales opportunities.
Book meetings and hand qualified opportunities over to the appropriate sales team.
Maintain accurate prospect, activity, and opportunity records in Salesforce CRM.
Follow established outbound sales processes, scripts, and methodologies while adapting conversations to individual prospects.
Consistently work toward individual activity, pipeline, and opportunity KPIs.
Follow up with prospects effectively to nurture interest and progress conversations.
Collaborate with sales leadership and incorporate coaching and feedback to continuously improve performance.
Requirements
Previous experience in B2B outbound sales, lead generation, telesales, appointment setting, or an SDR/BDR role.
Proven confidence making cold calls and engaging decision-makers.
Strong spoken and written English communication skills.
Comfortable working toward measurable outbound sales KPIs.
Experience using Salesforce or a similar CRM platform.
Strong organizational skills and attention to detail when managing prospect activity.
Resilient, self-motivated, and comfortable handling objections and rejection.
Ability to work independently in a fully remote environment.
Availability to work Australian business hours.
Reliable computer, internet connection, and professional remote-working setup.
Benefits
🌎 Fully remote role with flexible working hours
🚀 Work with high-growth international companies
📈 Clear career progression to Account Executive and beyond
🎯 Performance-based bonuses and incentives
🤝 Direct hire with global clients (not outsourced)
🧠 Ongoing training, mentorship, and sales development support
Location: New Zealand; Australia
About Huzzle
At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups and established businesses in SaaS, MarTech, FinTech, and EdTech.
Unlike traditional outsourcing, you’ll be placed directly with a client as a core member of their team—giving you real ownership, career progression, and long-term stability.
Role Type: Full-time
Engagement: Independent Contractor
About the Company
Our client is a well-established provider of outsourced Sales Development Representative (SDR) services, helping businesses build pipeline and generate qualified sales opportunities through structured outbound prospecting.
The company has developed proven sales processes, methodologies, and systems that give SDRs a clear framework for success.
Job Summary
We’re looking for a motivated and results-driven Sales Development Representative to join an established sales team.
You’ll be responsible for prospecting potential customers, conducting high-quality outbound calls, qualifying prospects, and generating sales opportunities. This remote sales role is ideal for someone who is confident on the phone, comfortable with high-volume prospecting, and motivated by clear performance targets.
You’ll work during Australian business hours and use Salesforce to manage prospecting activity, leads, and opportunities.
Key Responsibilities
Conduct approximately 80 outbound calls per day to prospective customers.
Generate a target of approximately 10 qualified outbound opportunities per month.
Research and identify relevant prospects within assigned target markets and accounts.
Engage decision-makers through confident, consultative outbound conversations.
Qualify prospects based on defined criteria and uncover potential business needs.
Schedule qualified meetings and create opportunities for the wider sales team.
Accurately record calls, prospect information, activities, and outcomes in Salesforce.
Follow established outbound sales processes, scripts, and methodologies while adapting conversations to individual prospects.
Consistently manage and prioritize your pipeline and follow-up activities.
Meet or exceed individual activity and opportunity-generation KPIs.
Collaborate with sales leadership and incorporate coaching and feedback to continuously improve performance.
Requirements
Previous experience in outbound sales, appointment setting, lead generation, telemarketing, or an SDR/BDR role.
Strong phone-based prospecting skills and confidence conducting a high volume of outbound calls.
Comfortable working toward activity and opportunity-based KPIs.
Excellent spoken and written English communication skills.
Ability to build rapport quickly and communicate professionally with business decision-makers.
Experience using a CRM; Salesforce experience is strongly preferred.
Strong organizational and follow-up skills with excellent attention to detail.
Resilient, coachable, and comfortable handling objections and rejection.
Ability to work independently in a fully remote environment.
Availability to work consistently during Australian business hours (AEST/AEDT).
Benefits
🌎 Fully remote role with flexible working hours
🚀 Work with high-growth international companies
📈 Clear career progression to Account Executive and beyond
🎯 Performance-based bonuses and incentives
🤝 Direct hire with global clients (not outsourced)
🧠 Ongoing training, mentorship, and sales development support
Location: Lagos, Nigeria
Who We Are
We’re a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experience.
The Role
Are you inherently curious about our customers? Do you constantly ask “why” behind the data?
The Market Intelligence & Insights team is expanding, and we are looking for a highly analytical and customer-obsessed team member to join us as a Market Intelligence & Insights Analyst.
In this role, you will work directly with the MI&I Manager to uncover the trends, behaviors, and competitive forces shaping the Nigerian fintech landscape. No prior formal market research experience is required. We will teach you the methodologies, tools, and science of research. What you need to bring is a deep understanding of the business, a passion for solving problems, and an eagerness to learn both quantitative (numbers-driven) and qualitative (people-driven) research.
What You Will Do
• Assist in the design, scripting, and deployment of customer surveys to measure satisfaction, product usage, and market trends
• Help organize and eventually conduct customer interviews, focus groups, and usability tests to understand the “why” behind customer behaviors
• Learn to analyze raw data, including survey results and internal metrics, to identify patterns and translate them into actionable insights
• Monitor the Nigerian lending and fintech landscape to track competitor products, campaigns, and market positioning
• Co-create visually engaging and easy-to-understand reports and presentations for cross-functional teams including Product, Marketing, and Management
• Support end-to-end research projects that influence business decisions and strategy
Requirements
What You Bring
Experience & Background
• Experience in Customer Experience, Data Analytics, Product, Operations, or related areas is an advantage
• Strong understanding of the company’s products, customer base, and operations
• No prior formal market research experience is required
Skills & Competencies
• Insatiable curiosity and a strong desire to understand customer behaviour and market trends
• Analytical empathy with the ability to connect data to real customer experiences
• Strong written and verbal communication skills with the ability to simplify complex ideas
• Strong business acumen and problem-solving ability
• High attention to detail and strong organizational skills
• Comfortable with basic data manipulation tools such as Excel or Google Sheets
• Eagerness to learn quantitative and qualitative research methodologies
This Role Is Ideal for You If:
• You enjoy asking questions and uncovering insights behind customer behaviour
• You are analytical but also customer-focused
• You enjoy learning and developing new strategic skills
• You are excited about influencing business decisions through research and insights
You May Not Enjoy This Role If:
• You prefer routine work without exploration or analysis
• You struggle with interpreting data or identifying patterns
• You are uncomfortable communicating insights or presenting findings
• You are not interested in understanding customer behaviour or market dynamics
Benefits
What’s In It For You:
• Opportunity to transition into a strategic, insight-driven role within the business
• Hands-on mentorship and exposure to market research methodologies
• Opportunity to build highly valuable skills in consumer psychology, data analysis, and market strategy
• Exposure to cross-functional teams and business decision-making processes
• The chance to directly influence future products, campaigns, and customer experience initiatives
• Competitive compensation and growth opportunities within a fast-paced fintech environment
Location: Cyprus
Job Description:
This is a high-impact position at the center of a complex multijurisdictional structure spanning +8 entities across the EU, UAE, South Africa, and Southeast Asia. This role is ideal for an experienced paralegal or legal operations professional with financial regulatory experience (especially around payment service providers (PSPs), fintech licensing, cross-border compliance, and commercial contracting) who thrives in fast-paced, international environments.
What you’ll be doing:
Contracting
- Conduct first-pass reviews of cross-border commercial agreements, including vendor, banking, and PSP contracts
- Coordinate contract execution, track key terms, and maintain contract records across group entities
- Support negotiations by flagging legal and commercial risks for escalation to legal counsel
- Ensure consistency and alignment of contractual standards across jurisdictions
- Track and manage key contract terms across the group
Regulatory and Compliance Support
- Support AML, KYC, sanctions, and financial crime compliance processes in coordination with Legal and Compliance
- Assist with regulatory filings, licensing applications, and ongoing submissions
- Manage onboarding and due diligence for PSPs, banks, and key counterparties
- Conduct applicable legal research
- Advise on FX regulatory frameworks
Risk mitigation and Operational Execution
- Support implementation of group-wide legal and compliance policies
- Liaise with external counsel, regulators, and service providers as needed
- Translate legal and regulatory requirements into clear, practical guidance for internal teams
- Track regulatory obligations and help ensure timely execution across jurisdictions
Requirements
Strong exposure to financial services, fintech, FX, or crypto-related environments
Solid experience with commercial contracting and contract lifecycle management
Hands-on experience supporting AML, KYC, sanctions, or financial compliance processes
Experience working with banks, PSPs, or regulated counterparties
Ability to operate independently and manage multiple priorities across time zones
Exceptionally clear, responsive communicator in a remote environment
5 - 7 years of experience
Exposure to multi-entity or cross-border corporate structures
Law degree preferred
УдалённоCyprus; Ability to operate independently and manage multiple priorities across time zones
Location: United States
The Opportunity
We are a bootstrapped, profitable enterprise SaaS company at $30M ARR with a clear trajectory to $100M. We have built the only 100% natively-architected platform in our ecosystem for DevSecOps, Data Protection, and Security—serving Fortune 500 enterprises across regulated industries including financial services, healthcare, government, and hospitality. Our customer base includes household-name brands, and our five-product portfolio creates significant expansion and cross-sell opportunity.
We are not looking for a CRO who will spend six months “assessing the landscape.” We need a proven operator who has personally scaled a SaaS business from $20–40M to $100M+ ARR, who understands that profitable growth is non-negotiable, and who can build and execute a revenue engine that compounds quarter over quarter. This is a company built by missionaries, not mercenaries—and we expect the same from our CRO.
The Product Portfolio
Our platform consists of five integrated product lines, all built 100% natively within the Salesforce ecosystem. This native architecture is a core competitive differentiator—no external servers, no third-party middleware, no security exposure points:
DevOps — End-to-end release management, version control, CI/CD, and automated deployments for Salesforce environments. Designed for enterprise-scale complexity with full audit trails and compliance controls.
Backup & Archive — Complete data protection with automated backup scheduling, granular recovery, and intelligent archival capabilities that help enterprises manage data lifecycle and reduce storage costs.
Trust Center (Security & Compliance) — Proactive security scanning, vulnerability detection, and compliance monitoring that gives regulated enterprises real-time visibility into the health and security posture of their Salesforce environments.
Data Seeding — Intelligent test data management that enables enterprises to create realistic, anonymized datasets for sandbox and development environments without exposing production data.
DevOps for Veeva — Purpose-built release management for life sciences organizations running Veeva CRM on the Salesforce platform, addressing the unique regulatory and validation requirements of pharmaceutical and biotech companies.
The company has also integrated AI-powered capabilities into the platform, enabling intelligent automation across the DevOps lifecycle. The multi-product portfolio creates a powerful land-and-expand motion: the average deal size is increasing, and the cross-sell opportunity across the five product lines is substantial and largely untapped.
Requirements
Core Responsibilities
Revenue Strategy & Execution
Own the full revenue number: new business, expansion, renewal, and retention across all segments (Enterprise, Mid-Market, and emerging PLG).
Design and execute the go-to-market strategy to scale from $30M to $100M ARR within 3–4 years while maintaining profitability.
Build and operationalize a quarterly planning cadence with bottoms-up forecasting, pipeline coverage models, and segment-level unit economics tracking.
Establish minimum deal size thresholds and systematically prune low-value accounts that dilute team capacity and drag down margins.
Drive cross-sell and upsell motions across the five-product portfolio, increasing average contract value and multi-product adoption rates.
Pipeline & Demand Generation
Build a scalable, multi-channel demand generation engine spanning outbound prospecting, content marketing, digital campaigns, events, partner referrals, and product-led growth.
Own pipeline coverage ratios and ensure 3–4x pipeline-to-quota coverage at all times across segments.
Implement rigorous pipeline inspection and deal management processes with weekly forecasting reviews, stage-gate criteria, and data-driven coaching.
Personally engage in strategic pipeline development for enterprise accounts, including executive-to-executive relationship building.
Product-Led Growth & Innovation
Design and execute a PLG motion that creates a self-service entry point into the platform, converting free or low-cost users into enterprise contracts.
Build the instrumentation, analytics, and product-sales handoff processes required to identify and convert PLG-qualified leads into sales-assisted opportunities.
Develop innovative go-to-market strategies that differentiate the company from competitors relying on traditional sales motions, including community-led growth and ecosystem-based strategies.
Enterprise Sales & Large Deal Execution
Personally lead and close strategic enterprise deals with Fortune 500 accounts, particularly in regulated industries with complex procurement and compliance requirements.
Penetrate large enterprise accounts through multi-threaded relationships, executive sponsorship, and value-based selling that ties platform outcomes to business-critical KPIs.
Build and manage a structured enterprise deal process including discovery frameworks, mutual close plans, executive business reviews, and competitive displacement playbooks.
Develop an account-based strategy for the top 50 target accounts with dedicated pursuit plans, relationship maps, and executive engagement cadences.
Customer Retention & Expansion
Drive gross revenue retention from current levels to 92%+ through proactive customer health monitoring, risk identification, and executive intervention processes.
Own the net revenue retention number, targeting 110%+ through systematic expansion and cross-sell into the installed base.
Establish executive-level relationships with top accounts, ensuring strategic alignment and long-term partnership positioning.
Implement a structured customer lifecycle management process from onboarding through renewal, with clear ownership, milestones, and escalation paths.
Global Team Leadership
Lead and scale a global revenue organization encompassing Sales (Enterprise and Mid-Market), Marketing (Demand Gen, Product Marketing, Field Marketing), Business Development (SDR/BDR), Customer Success, and Revenue Operations.
Build a performance-driven culture with clear accountability, transparent metrics, and a low-tolerance approach to underperformance—while maintaining a supportive, coaching-oriented environment for top performers.
Recruit, develop, and retain A-level talent across all revenue functions, with a particular emphasis on hiring missionaries who demonstrate ownership mentality and independent judgment.
Manage distributed teams across time zones with disciplined operating rhythms, clear communication protocols, and consistent performance management.
Unit Economics & Profitable Growth
Maintain and improve unit economics as the company scales: CAC payback under 18 months, LTV-to-CAC ratio above 3x, and gross margins consistent with best-in-class SaaS benchmarks.
Make resource allocation decisions based on data, not instinct—investing in segments, channels, and motions that demonstrate efficient returns and pulling back from those that do not.
Provide the CEO and board with clear, honest reporting on revenue performance, pipeline health, retention trends, and forward-looking indicators.
Required Qualifications
Proven track record scaling a B2B SaaS company from $20–40M to $100M+ ARR as CRO, VP of Sales, or equivalent revenue leadership role.
Direct, personal experience closing six- and seven-figure enterprise deals with Fortune 500 or equivalent large enterprise customers.
Experience leading a global, multi-functional revenue organization including Sales, Marketing, and Business Development with 50+ total team members.
Demonstrated ability to build and operate a demand generation engine that produces predictable, inspectable pipeline across multiple channels.
Deep understanding of modern SaaS unit economics including CAC, LTV, payback period, gross margin, GRR, and NRR—with evidence of running a profitable or capital-efficient operation.
Experience implementing or scaling a product-led growth motion alongside traditional enterprise sales.
Track record of improving gross revenue retention to 90%+ and net revenue retention to 110%+ at scale.
Experience selling into regulated industries (financial services, healthcare, government, life sciences) with complex compliance and security requirements.
Minimum 15 years of progressive revenue leadership experience, with at least 5 years in a CRO or equivalent role.
Strongly Preferred
Experience in the Salesforce ecosystem or adjacent enterprise platform ecosystems.
Background in DevOps, DevSecOps, or developer tools with an understanding of how technical buyers evaluate and adopt platform solutions.
Experience at a bootstrapped or capital-efficient company (not solely venture-backed hypergrowth environments where profitability was not a constraint).
Familiarity with multi-product portfolio selling and the orchestration of cross-sell and land-and-expand motions.
Experience building and leveraging executive communities or advisory boards as a strategic GTM channel.
History of competitive displacement wins against well-funded or market-leading competitors.
This role is not for everyone. It is for someone who has done this before—not someone who believes they can figure it out. It is for someone who runs toward problems, not away from them. Someone who holds themselves to a higher standard than anyone else could impose. Someone who understands that in a bootstrapped, profitable company, every decision carries real weight and every dollar matters.
If you are that person, we want to hear from you.
Benefits
Competitive compensation, incentive structure, and company equity
Daily coaching, mentorship, and growth opportunity
Remote-first team!
Be part of a global, mission-driven team
Learn from top leaders in Salesforce DevOps and SaaS sales
Work on exciting challenges in a rapidly growing industry
Unlimited Flex Time Off Plan + All Major holidays
Compensation & Structure
Compensation will be commensurate with experience and structured to reward performance:
Competitive base salary reflecting the CRO-level scope and enterprise SaaS benchmarks.
Significant performance-based variable compensation tied to bookings, retention, and profitability targets—not vanity metrics.
Equity participation with meaningful upside tied to the $30M-to-$100M growth trajectory.
Clear quarterly milestone structure with transparent measurement and payout criteria.
О проекте
Приглашаем DevOps / SRE инженеров в команду сопровождения бизнес-приложений. Предстоит заниматься сопровождением крупной корпоративной системы на базе ELMA365 и связанных с ней сервисов и интеграций.
Команда DevOps отвечает за инфраструктурную часть: Kubernetes, CI/CD, развёртывание приложений и сопровождение релизов. Поддержка непосредственно коробочного решения ELMA365 осуществляется на стороне вендора. Это расширение существующей команды. Рассматриваем специалистов уровня Middle / Middle+ / Senior. В приоритете опытные и самостоятельные инженеры.
Задачи:
— сопровождение Kubernetes-кластеров;
— развёртывание приложений и сервисов на стендах;
— раскатка и обновление релизов;
— настройка и сопровождение CI/CD-процессов;
— разработка и поддержка Jenkins pipelines;
— работа с Helm;
— выполнение change-задач;
— сопровождение существующей инфраструктуры;
— диагностика проблем в работе приложений и сервисов;
— анализ логов и состояния сервисов;
— участие во второй линии поддержки;
— взаимодействие с разработчиками, системными администраторами, архитекторами, инфраструктурными командами и другими смежными подразделениями;
— автоматизация рутинных операций;
— подготовка и актуализация технической документации.
Технологический стек:
Основной стек:
Kubernetes 1.33 Cloud;
Helm;
Jenkins / CI/CD;
Linux;
Docker.
Также используются:
Ansible;
Nexus / Docker Registry;
Bitbucket;
Zabbix;
Grafana / Prometheus;
ELK;
Jira / Service Desk.
Требования
— коммерческий опыт работы DevOps / SRE;
— уверенное практическое знание Kubernetes;
— опыт самостоятельного развёртывания и настройки Kubernetes-кластеров;
— опыт deployment приложений в Kubernetes;
— уверенное владение Helm;
— опыт работы с CI/CD;
— практический опыт работы с Jenkins;
— знание Linux на уровне администратора;
— понимание принципов работы микросервисных и клиент-серверных приложений;
— способность самостоятельно разбираться в проблемах и доводить задачи до результата;
— хорошие навыки коммуникации и взаимодействия со смежными командами.
Будет преимуществом:
— умение самостоятельно писать Dockerfile;
— опыт автоматизации с помощью Ansible;
— опыт работы с Nexus / Docker Registry;
— Bitbucket;
— Prometheus / Grafana;
— Zabbix;
— ELK;
— опыт работы с enterprise-приложениями;
— использование генеративных AI-инструментов в работе;
— опыт создания AI-агентов.
Команда и формат работы:
Вы будете работать в команде DevOps из 14 специалистов.
За отдельными системами закреплены свои DevOps-инженеры. В работе также участвуют отдельные команды инфраструктуры, системного администрирования, информационной безопасности и архитектуры.
Работа организована по задачам: дейлики, спринты, change-задачи и сопровождение систем.
Дежурств и on-call в рамках позиции нет — за реагирование на алерты и инциденты отвечает отдельное подразделение.
Условия:
— полностью удалённая работа из любой точки РФ;
— общие очные встречи команды ориентировочно 1 раз в квартал;
— официальное оформление;
— ДМС с первого дня;
— льготные ипотечные условия кредитования;
— корпоративная пенсионная программа;
— скидки на продукты компаний-партнёров;
— обучение за счёт компании: онлайн-курсы, корпоративная библиотека, корпоративный университет, тренинги и митапы;
— возможность профессионального развития и получения новой квалификации.
Задачи:
— Разработка и развитие backend-сервисов на Python (FastAPI, Django, Flask) в микросервисной архитектуре.
— Проектирование и реализация REST API, проработка контрактов, версионирование API и интеграций.
— Работа с данными: проектирование схемы, оптимизация запросов, миграции в PostgreSQL (SQLAlchemy, Alembic).
— Интеграция с очередями сообщений и кэшами: RabbitMQ, Redis — очереди, pub/sub, кэширование.
— Участие в архитектурных решениях, оптимизация производительности сервисов (asyncio, concurrency, кэширование).
— Написание unit- и integration-тестов (pytest), участие в code review.
— Участие в CI/CD-процессах: Docker, docker-compose, GitLab CI/GitHub Actions, базовое понимание Kubernetes.
— Взаимодействие с командами разработки, DevOps, аналитиками и бизнес-стейкхолдерами.
Требования:
— Коммерческий опыт разработки на Python от 3 лет, уровень Middle+ / Senior.
— Уверенное владение Python 3.10+: typing, asyncio, concurrency patterns, структуры данных.
— Глубокое знание веб-фреймворков: FastAPI, Django (DRF), Flask — опыт построения REST API в production.
— Опыт работы с PostgreSQL: схема, сложные запросы, оптимизация, индексы, транзакции, isolation levels.
— Уверенная работа с ORM (SQLAlchemy, Django ORM) и миграциями (Alembic, Django migrations).
— Опыт работы с очередями сообщений и кэшами: RabbitMQ, Redis — очереди, pub/sub, кэширование, сессии.
— Понимание принципов микросервисной архитектуры и распределённых систем: service discovery, circuit breaker, rate limiting, observability.
— Опыт работы с Docker, docker-compose, CI/CD (GitLab CI, GitHub Actions), базовое понимание Kubernetes.
— Опыт написания unit- и integration-тестов (pytest), участие в code review.
— Умение работать автономно, брать задачу целиком и доводить до результата.
— Умение переводить бизнес-требования в технические решения и аргументировать свой выбор.
Будет плюсом:
— Глубокое понимание asyncio, async I/O, concurrency моделей (aiohttp, FastAPI async, TaskGroup).
— Опыт разработки высоконагруженных и/или low-latency систем: connection pooling, uvloop, кэширование.
— Опыт работы с gRPC, WebSockets, Elasticsearch, Celery/Arq/Dramatiq для фоновых задач.
— Практика работы с Kubernetes, Helm, мониторинг (Prometheus, Grafana), логирование (ELK).
— Знание паттернов DDD, CQRS, Event Sourcing, опыт работы с event-driven архитектурами.
— Английский язык для работы с зарубежной документацией, командами и стейкхолдерами (для европейских и американских проектов нужен уровень B2+).
Условия:
— Заработная плата на уровне middle+ / senior, вилка для middle 100 000 - 180 000 рублей в месяц.
Процесс:
— Короткое общение с рекрутером.
— Техническое интервью / TechCertify-скрининг.
— Передача на подходящие проекты клиентам.
Location: Remote, Canada; Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As Director, Social Media, you'll lead GitLab's global social media strategy and help people understand how GitLab is co-creating the future of software development. The role shapes how GitLab shows up across social channels, connecting our company, product, and employer stories, to build meaningful engagement with customers, users, contributors, candidates, and industry audiences. Expect to set clear priorities, guide execution, and use insights to strengthen GitLab's voice and business impact. You'll own the outcomes of GitLab's social function — strategy, budget, team development, tooling, and results — and serve as GitLab's senior-most voice on social strategy with executive stakeholders.
This is a player-coach role. You'll set the strategy and stay close enough to the work to write, build, and ship alongside the team. Two Social Media Managers report to the head of corporate communication and work with you on a dotted-line basis. You'll set their strategic direction, raise the editorial and craft bar, and develop them as practitioners, including goal-setting, feedback, and career development in partnership with their manager. Influence matters in this role, which is why it calls for someone who has already led and grown social practitioners.
What you’ll do
Own the performance of GitLab's social function and its contribution to marketing and business goals.
Lead GitLab's global organic social media strategy, channel plans, and editorial priorities.
Own GitLab's YouTube strategy end to end — channel architecture, programming and series development, long- and short-form video, packaging (titles, thumbnails, metadata), search and recommendation optimization, and subscriber and watch-time growth.
Partner with Growth Marketing on paid social, including briefing creative, aligning organic and paid on shared audiences and messaging, informing boosting and amplification decisions, and connecting paid performance back to organic strategy.
Develop clear, audience-focused campaigns that support company, product, brand, and talent goals.
Guide content planning and publishing across social channels while maintaining a consistent GitLab voice.
Own the social media budget, tooling stack, and agency, freelance, and production partner relationships.
Partner with teams across Marketing, Communications, Product, Sales, Talent Acquisition, and other functions to plan and deliver social programs.
Build processes that support effective collaboration in GitLab's all-remote, asynchronous environment.
Use social listening, audience insights, and performance data to improve content and inform broader marketing decisions.
Lead the measurement framework for social — KPIs, dashboards, and reporting cadence — and report performance and learnings to marketing and executive leadership.
Partner with DevRel on community engagement to help GitLab participate in relevant industry conversations with a clear, useful point of view.
Build and run creator, influencer, and advocacy programs, including developer creators, GitLab community contributors, and team member advocacy.
Own GitLab's employee advocacy program — grow participation across Marketing, Sales, Engineering, and Talent, equip team members with content worth sharing, and measure reach, engagement, and contribution to brand and talent goals. Partner with Communications and Talent Acquisition on enablement, and manage the advocacy platform and its adoption.
Support executive and expert social presence, partnering with Communications to help GitLab leaders and technical experts show up credibly on social, including constructive conversations with C-suite executives about proposed content.
Apply AI tools thoughtfully across the social workflow to help GitLab model what an AI-native marketing team looks like.
Prepare for and guide responses to sensitive or fast-moving issues in partnership with the appropriate teams.
What you’ll bring
10+ years in social media, including at least 5 years leading social strategy for a global brand at the senior manager level or above, and accountable for the function's results.
Experience owning a social function end to end, including strategy, budget, headcount, tooling, and results as the accountable leader.
Experience leading teams, agencies, and cross-functional programs, with clear ownership of and accountability for outcomes.
Depth in YouTube strategy, including owning and growing a brand or business channel, and can speak to programming decisions, video formats, packaging, and the metrics that actually move a channel.
Hands-on experience growing LinkedIn and X as primary channels, with judgment about what content, format, and cadence work on each.
Experience with paid social programs and how organic and paid social reinforce each other, including creative for paid, audience strategy, and interpreting paid performance data.
Experience connecting social media programs to broader brand, communications, product, or business priorities.
Strong editorial judgment and the ability to turn complex topics into clear, engaging content.
Fluency with short-form and long-form video as core social formats, including working with production partners and creators.
Experience defining a measurement framework for social, including KPIs, dashboards, and reporting cadence, and presenting performance, learnings, and recommendations to executive leadership on a standing basis.
Experience building or scaling an employee advocacy program, including driving adoption across multiple functions, sustaining participation beyond launch, and reporting attributed reach and business contribution
Fluency with an enterprise social stack for publishing, listening, and advocacy. Ours is Sprout Social, Meltwater, and EveryoneSocial.
Experience running social programs across multiple regions and languages, and judgment about what to localize versus centralize.
Skill in managing multiple priorities and making sound decisions in fast-moving situations.
A collaborative, inclusive approach and the ability to work effectively in a distributed, asynchronous environment.
Passion about GitLab's mission and the future of software development, open source, artificial intelligence, and DevSecOps.
About the team
This role is part of GitLab's Marketing organization and works across teams to present a clear, consistent company voice on social media. The team collaborates asynchronously with partners across regions and functions, balancing planned campaigns with timely engagement. Together, you'll help audiences understand GitLab's platform, mission, values, and impact.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our
benefits
and
equity
. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$139,200
—
$235,200 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Home based - EMEA; Office Based - London, UK
We are hiring a
Global Payroll Manager
, ideally a candidate who thrives on building scalable systems, automating manual processes, and creating operational excellence in a high growth technology environment.
We are looking for a leader who combines deep payroll expertise with a systems oriented mindset. You should be passionate about process improvement, automation, and leveraging technology to increase accuracy, efficiency, transparency, and employee satisfaction. Experience supporting a remote, international workforce is highly valued, as is a genuine interest in the software and technology industry.
This is a management position which requires confidence in setting direction, driving excellence, managing priorities, developing team members, and communicating effectively with stakeholders across the business. As we continue to grow globally, you will play a key role in scaling our payroll infrastructure and raising the standard for operational excellence. This role will report to the Global Financial Controller.
Location:
This role is home-based in EMEA time zones, with the option to be based in our London office.
The role entails
Collaborate with HR, Accounting, Accounts Payable, Treasury, Financial Planning & Analysis, and external payroll providers to support payroll operations and compliance
Manage end-to-end payroll operations across different countries, ensuring accurate and timely payroll processing
Review, validate, and approve payrolls prior to final processing
Establish and maintain strong payroll controls to ensure data accuracy, compliance, and operational efficiency
Perform payroll and salary cost analyses, investigating and explaining variances
Ensure compliance with all applicable payroll tax, statutory, reporting, and employment-related requirements across jurisdictions
Serve as the primary point of contact for payroll-related audits, coordinating responses to internal and external audit requests
Monitor legislative and regulatory changes that may impact payroll processes, controls, or compliance obligations
Drive continuous improvement initiatives to enhance payroll accuracy, scalability, and the employee experience
Continue to develop, document, and maintain payroll policies, procedures, and internal controls
Maintain strong relationships with payroll vendors and service providers, ensuring service levels and deliverables are met
Incorporate industry best practices, emerging technology, including AI, to improve reporting quality, efficiency, and accuracy
Lead, mentor and coach a team of global payroll professionals
Ensure compliance with internal policies and regulatory requirements while identifying and managing compliance risks.
What we are looking for in you
An exceptional academic track record from both high school and university
An undergraduate degree in Accounting or Finance, or a compelling narrative about your alternative chosen path
Significant payroll experience supporting multi-country and/or global payroll operations
Strong knowledge of payroll compliance, taxation, and internal controls
Experience managing payroll audits and regulatory requirements
Proficiency with payroll systems, HRIS platforms, and spreadsheet-based analysis
Strong analytical, problem-solving, and reconciliation skills
Leadership and commitment to skills development and mentorship
The work ethic and confidence to shine alongside motivated colleagues
A track record of going above-and-beyond expectations
Professional written and spoken English with excellent presentation skills
Excellent interpersonal skills, curiosity, flexibility, and accountability
Appreciative of diversity, polite, and effective in a multi-cultural, multi-national organization
Thoughtfulness and self-motivation
Result-oriented, with a personal drive to meet commitments
Ability to travel internationally twice a year for company events up to two weeks long
In addition we expect that you will match our values, by being:
Precise, taking care to deliver correctness and clarity
Reliable, delivering high quality work that builds trust and confidence
Accessible, collaborating to build products and systems that are usable
Adroit, blending enthusiasm, knowledge, adaptability, style and character
Nice-to-have skills
Experience implementing or optimizing payroll platforms and HRIS systems
Payroll management experience in publicly traded or pre-IPO companies
A passion for technology and a desire to work with motivated colleagues
Experience supporting rapid expansion, including new country payroll launches
A passion for technology and a desire to work with motivated colleagues
MBA or other relevant business degree
What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We assess performance and revisit compensation twice annually to ensure we recognize outstanding colleagues. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Bi-annual compensation review
Company recognition rewards
40 days annual leave per annum, including public holidays and our All Company holiday periods
Maternity and paternity leave
Team Member Assistance Program & Wellness Platform
Opportunity to travel to new locations to meet colleagues, with Priority Pass for lounge access
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. We are founder-led, profitable, and growing.
Powered by worldwide distributed collaboration since our inception in 2004, we believe tech and business leadership can emerge anywhere. We have no central headquarters. Most of us work from home, but we are exceptionally disciplined about this. We have very high expectations of all colleagues, and are champions of excellence. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
Location: Remote - US
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Vendor Operations & Governance Specialist.
About the job
We are seeking a results-driven Vendor Operations & Governance Specialist to oversee and optimize our global vendor partnerships. In this role, you will serve as the direct operational bridge and governance link between Twilio and our partner sites ensuring third-party contact centers consistently exceed Service Level Agreements (SLAs), quality standards, and operational benchmarks.
Working alongside our Global Workforce Management (WFM) team, you will establish operational rigor, lead vendor performance reviews, and audit site operations. The ideal candidate is an analytical and influential leader capable of driving vendor accountability, mitigating operational risks, and translating vendor performance data into actionable strategic insights for senior leadership.
Responsibilities
In this role, you’ll:
Day-to-Day Vendor Operations & Performance
Own daily operational execution, Service Level Agreement (SLA) compliance, quality scores, and site performance across partner-managed queues.
Drive partner sites to exceed core operational metrics, including, productivity, Customer Satisfaction KPIs: CSAT/CES, Quality Assurance, and Average Handle Time (AHT).
Lead daily vendor huddles, intraday performance tracking, and weekly operational performance reviews (WBR).
Institute monthly Root Cause & Action Plan (RCAP) processes to eliminate operational bottlenecks and customer friction points.
Conduct bi-weekly cross-site calibration sessions with internal Quality and Training teams.
Vendor Relationship & Operational Governance
Serve as the primary operational point of contact for vendor leadership, establishing clear accountability routines.
Operationalize Twilio’s core values ("Wear the Customer’s Shoes") across partner sites through daily routines, coaching, and onboarding excellence.
Audit site culture, agent sentiment, and leadership-to-agent ratios to keep site attrition below target thresholds.
Partner closely with the WFM Manager to ensure headcount alignment, ramp execution, and interval coverage match operational needs.
Talent Pool & Pipeline Optimization
Evaluate and recommend optimal geographical talent pools and partner site profiles for operational scaling or re-allocation.
Collaborate with vendor recruitment teams to refine candidate profiles, ensuring alignment with API-driven support and complex technical workloads.
Partner with vendor sites to ensure comprehensive and consistent new-hire and multi-skill onboarding, including training readiness, execution and successful completion.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
5+ years in Vendor Site/Contact Center Operations:
Direct experience managing vendor relationships and multi-channel support operations (min. 100+ FTE footprint).
Operational Governance Focus:
Strong background in delivering results, site audit routines, performance scorecards, calibration routines, continuous improvement frameworks and structured governance routines (QBRs/MBRs/scorecards).
WFM & Cross-Functional Alignment:
Fluency in workforce management concepts (occupancy, shrinkage, schedule adherence) to effectively collaborate with the internal WFM team.
Domain & System Experience:
Background in developer-first or SaaS platforms, API-driven support workloads, and experience with systems like Zendesk, Twilio Flex, Looker, or Tableau.
Cross-Functional Process and Workflow Design:
Demonstrated ability to build operational excellence, SOPs, drive and influence standardization without direct authority, and communicate complex operational data to executive leadership.
Location
This role will be remotely located in the United States.
This role will be remote,
but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960.00 - $146,200.00
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Application deadline information
Applications for this role are intended to be accepted until October 5th, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: United States (Remote)
Workplace: Remote
ABOUT ONEPAY
OnePay is the consumer fintech trusted by millions of Americans to make money better.
Our financial system is broken. High fees, low rates, and too few ways to actually grow your money. We’re fixing it. And we’re moving fast.
We’re an all-in-one financial services platform that brings together banking, high-yield savings, credit cards, point-of-sale lending, investing, and crypto in one place. We also partner with employers, HCM providers, gig platforms, and others to deliver embedded financial services to millions of employees and frontline workers.
We’re backed by Walmart, the world’s largest retailer, and Ribbit Capital, one of fintech’s most respected investors, giving us rare scale, distribution, and the opportunity to build something truly category-defining.
But what really sets OnePay apart is how we move. Our customers don’t have time to wait… and neither do we. This place moves fast, and we’re looking for people who are:
- Ready to run
- Hungry and driven by urgency
- Exceptional at what they do, with low ego
- Comfortable operating in motion
THE ROLE
As a Platform Engineer (AI & Automation) at OnePay, you are the technical force responsible for transforming AI strategy into production reality. You will embed within cross-functional teams to design, build, and deploy the agentic systems and intelligent tooling that automate complex workflows and 10X their impact.
WHAT YOU’LL DO
- Operate as an AI-native engineer, utilizing tools like Cursor and Claude Code to rapidly prototype, deploy, and ship production-grade AI agents and automation workflows that solve high-stakes business problems in cross-functional organizations.
- Lead structured discovery sessions with business stakeholders and Subject Matter Experts to surface requirements, assess feasibility, and translate manual processes into clear, performant technical specifications and agentic architectures.
- Build, maintain, and secure robust integrations between the core SaaS stack and custom AI services, instrumenting monitoring, guardrails, and evaluation frameworks to ensure all AI-driven workflows are accurate, compliant (including PII handling and audit logging), and resilient at scale.
- Act as a technical force multiplier by empowering and educating internal partners to adopt AI-first mindsets, and create reusable playbooks, architecture decision records, and handoff documentation to enable teams to maintain and extend what you build.
YOU BRING
- 5+ years of professional engineering experience shipping production code to write clean, maintainable, and well-tested code.
- Hands-on expertise with modern AI tooling, including LLM APIs, agent frameworks (LangGraph, Claude SDK), developer tools (Cursor/Claude Code), MCP server development, and familiarity with LLM evaluation techniques (prompt regression testing, human-in-the-loop review, and automated eval pipelines).
- Systems integration experience, including a working knowledge of REST APIs, data pipelines (SQL), and cloud infrastructure (GCP/AWS).
- A "Product Mindset"—proactively finding friction points, designing solutions, and presenting trade-offs to all audiences—along with the drive and proactivity to "walk across org lines" to get things done.
TOOLS WE USE
We use Typescript front to back, with node and NestJS frameworks for server code and React Native for our iOS, Android, and Web clients. We run on a highly distributed cloud-native stack with Kubernetes and AWS, and scale and resiliency are at the heart of everything we build. We also embrace agentic development, so engineers have their choice of a variety of models and agent harnesses, including Claude Code, Cursor, Codex, and more to fit their workflow. While you don't need experience with our exact stack, familiarity with modern software engineering practices will help you ramp up quickly.
WHAT WE OFFER
- Competitive base salary, stock options, and health benefits from Day 1
- 401(k) plan with company match
- Remote-friendly (US), flexible time off (FTO), and opportunities for growth
- A high-growth, mission-driven, inclusive culture where your work has real impact
STANDARD INTERVIEW PROCESS
Our process varies by role. Most candidates go through:
- AI-assisted initial screen
- Interview with Talent Partner
- Technical or Hiring Manager Interview
- Team Interview
- Executive Interview
- Offer!
EQUAL EMPLOYMENT OPPORTUNITY
To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.
Location: Los Angeles, California
Workplace: OnSite
Who We Are
X-LAB is the in-house performance bicycle line by XDS, which has quietly become the world’s largest and most vertically integrated bicycle manufacturer and the largest maker of carbon fiber frames, supplying many of the top brands in cycling and mobility.
Today, XDS is quiet no more.
XDS launched X-LAB in April 2026 as the global consumer brand to take the industry by storm. Three decades of experience building exceptional bicycles have culminated into a unique line of road, gravel, electric, city, hybrid, and soon mountain bikes that riders and shops can’t stop talking about.
X-LAB is the new inflection point for the category.
We launched in April 2026 with a full lineup across road, gravel, city, fitness, e-bike, and soon mountain categories, with validation from the highest and most demanding levels of the sport through the XDS Astana Team and a rapidly growing network of dealers.
Our ambition is not simply to sell more bikes. It is to make great bikes more integrated, more accessible, and better supported through the independent shops and communities that grow cycling and bring in new riders.
That is what makes this moment exciting.
Joining X-LAB means shaping a company with unmatched production scale, real engineering R&D depth, and the confidence to earn trust… one rider, one dealer, one product, and one market at a time.
Are you ready to ride ahead of the pack?
Learn more at https://xds.co/https://xlabbikes.com
See an insider’s look of our factory: Youtube Video https://www.youtube.com/watch?v=06SheO5XFsY
_____________________________________________________
About the role
X-LAB is seeking a customer-focused and technically minded Customer Service Agent to join our growing Support team. You’ll be a primary point of contact for riders and dealers, helping resolve questions about X-LAB bicycles, parts and accessories, warranties, orders,, and services.
This role combines customer service with technical troubleshooting across email, phone, and live chat. You will work closely with our Warranty, Warehouse, Product, Engineering, and Support teams to resolve customer issues and communicate recurring product feedback.
This position follows a Saturday-through-Wednesday hybrid schedule, with Thursdays and Fridays off.
What You’ll Do
- Provide professional customer and dealer support through Zendesk, phone, and website live chat.
- Assist with product questions, bicycle setup, technical troubleshooting, warranty inquiries, orders, returns, replacement parts, and product registration.
- Conduct inbound and outbound technical support calls with customers and dealers.
- Diagnose mechanical, electronic, and product-related issues using approved troubleshooting procedures.
- Collect relevant information, photos, videos, serial numbers, and troubleshooting results needed to evaluate support and warranty cases.
- Escalate technical, warranty, safety, and product-quality concerns to the appropriate internal teams while maintaining ownership of customer communication.
- Accurately document customer interactions, troubleshooting steps, decisions, and resolutions in Zendesk.
- Identify recurring product issues and report customer feedback to Product, Engineering, Warranty, and After-Sales teams.
- Contribute to Support Center articles, FAQs, troubleshooting guides, templates, and internal knowledge resources.
- Meet established service-level expectations, including first-response and resolution targets.
- Provide dependable weekend coverage during the assigned Saturday through Wednesday and occasional holiday schedule.
You’re a Great Fit With:
- 2+ years of experience in customer service, technical support, or a related customer-facing role.
- Excellent written and verbal communication skills with strong troubleshooting and problem-solving abilities.
- Experience using Zendesk or other customer support platforms.
- Being able to work in a Saturday - Wednesday schedule (hybrid)
- Strong experience handling customer conversations over email, live chat, and phone.
You’re a Spectacular Fit With:
- Previous experience working in the bicycle industry, bike retail, or technical bicycle support.
- Passion for cycling with strong knowledge of bicycle components, assembly, maintenance, and troubleshooting.
- Experience supporting e-bikes, electronic shifting systems, or bicycle warranty programs.
Success Metrics
- Achieving a 2-hour first-response rate of 90% or higher during business hours.
- Achieving a 48-hour resolution rate of 90% or higher for standard customer inquiries and support cases.
- Maintaining strong Customer Satisfaction scores through professional, accurate, and empathetic support.
- Accurately documenting customer interactions, troubleshooting findings, and resolutions in Zendesk.
- Escalating urgent technical, safety, warranty, and product-quality issues promptly.
- Identifying recurring product trends and providing actionable feedback to internal teams.
- Contributing to continuous improvements in support documentation, troubleshooting processes, and the X-LAB Support Center.
_____________________________________________________
Our Compensation and Benefits
- Competitive hourly pay
- Generous time off policy
- Hybrid-remote work with recurring visits to our office space in beautiful Santa Monica, California
Equal Opportunity
XDS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Location: Remote (United States | Canada)
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
As a Principal Solutions Engineer, Acceleration, you’ll help define how 1Password brings emerging technologies to market. Working across Product Management, Product Marketing, Enablement, Engineering, Sales, Customer Success, and strategic customers, you’ll validate new capabilities, shape product direction through field feedback, and turn what works into repeatable customer-facing motions.
Your work will help customers adopt innovations that strengthen secure access for people, machines, and artificial intelligence (AI) agents while advancing 1Password’s mission to make secure access simpler. Reporting to the Vice President, Global Solutions Engineering, this remote role is open to candidates in the United States or Canada and may involve up to 30% travel.
How we’re using AI today
Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.
This is a remote opportunity within Canada and the US.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we're looking for:
- 8+ years of experience in customer-facing technical roles within enterprise Business-to-Business Software as a Service (B2B SaaS), including leading initiatives beyond an individual sales territory.
- A track record of translating emerging technologies into customer value, repeatable field motions, and clear recommendations that shape product or go-to-market direction.
- Experience partnering effectively with Product Management, Engineering, Product Marketing, and other cross-functional teams to validate capabilities and incorporate customer feedback.
- Strong executive communication, storytelling, and presentation skills, with the ability to influence audiences ranging from technical practitioners to senior executives, analysts, and strategic partners.
- Deep knowledge of modern identity architectures and developer or AI-powered workflows, including Open Authorization (OAuth), OpenID Connect (OIDC), System for Cross-domain Identity Management (SCIM), application programming interfaces (APIs), Model Context Protocol (MCP), continuous integration and continuous delivery (CI/CD), infrastructure automation, AI agents, and modern cloud platforms.
- Experience with Metrics, Economic Buyer, Decision Criteria, Decision Process, Paper Process, Identify Pain, Champion, and Competition (MEDDPICC), or a similar enterprise sales methodology, along with the ability to work autonomously and influence without direct authority.
Bonus points for:
- Experience with private previews, beta programs, or early-stage products; technical enablement and customer-facing content; or domains such as Artificial Intelligence Security (AI Security), Developer Security, Privileged Access, Software as a Service (SaaS) Manager, or Unified Access Management is preferred.
- A track record of public speaking, technical writing, podcasts, analyst engagements, or other forms of technical thought leadership is also valued.
What you can expect:
- Lead technical validation for emerging products, strategic initiatives, and incubating technologies from early development through general availability.
- Partner with Product Management, Product Marketing, and Engineering to shape product direction and turn field feedback into actionable recommendations.
- Build repeatable discovery frameworks, demonstrations, technical messaging, reference architectures, and implementation guidance for the global Solutions Engineering organization.
- Design and deliver technical enablement, including workshops, labs, certifications, and playbooks that help Solutions Engineers confidently support new capabilities.
- Lead strategic customer engagements, private previews, beta programs, and early-adopter initiatives, providing executive-level technical guidance and influencing customer outcomes.
- Identify emerging market opportunities and represent 1Password through executive briefings, conferences, webinars, podcasts, customer events, and industry content.
- Mentor Solutions Engineers and lead cross-functional initiatives that accelerate adoption, strengthen technical excellence, and scale what works across the organization.
USA-based roles only: The annual base salary for this role is between $171,000 USD and $248,000 USD, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The annual base salary for this role is between $170,000 CAD and $247,000 CAD, and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to work
We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.
For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: New York, New York, United States
About the Role
iCapital is looking to hire an Analyst to join the Structured Investments team to focus on sales support. This position will work cross-functionally and closely with bank issuers and clients.
Responsibilities
Conduct calls to set appointments for licensed sales professionals.
Learn iCapital products and prepare to effectively communicate the objectives, risks, features, and benefits of these products.
Analyze regional and product sales trends within participating broker-dealer firms and among individual Financial Advisors.
Make 50+ outbound calls per day.
Learn financial markets and portfolio strategies.
Assist senior sales professionals within assigned territory.
Effectively partner with the external wholesaler and the regional distribution team.
Utilize contact management systems to capture information and schedule follow up activities.
Prepare for and pass necessary licenses.
Qualifications
Bachelor's degree is required
0-2 years of relevant experience
Sales and client service experience, within the financial services industry is a plus
Excellent relationship, follow-up, and communication skills
General knowledge of the financial services industry
Motivated, mature, trustworthy, and a team player
Highly organized and able to prioritize in a fast-paced environment
Knowledge of private markets, structured products, and options is a plus
Series 7, 63 and SIE (FINRA) licenses or candidate must obtain licenses within 4 months of hire date
Benefits
The base salary range for this role is $60,000 to $65,000. This position is paid on an hourly basis and is classified as non-exempt. Employees in this role are eligible for overtime pay in accordance with applicable law. iCapital offers a compensation package that includes equity for all full-time employees and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer-matched retirement plan, generously subsidized healthcare with 100% employer-paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us
Twitter: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
| Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Paris, France; Relocation package for the employee and family members
Paris, France; Relocation package for the employee and family members
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Paris, France; Relocation package for the employee and family members
УдалённоAustralia; New Zealand
УдалённоNew Zealand; Australia
Lagos, Nigeria
УдалённоUnited States; Manage distributed teams across time zones with disciplined operating rhythms, clear communication protocols, and consistent performance management
УдалённоmiddleГеография найма не уточнена
seniorГеография найма не уточнена
УдалённоRemote, Canada; Remote, United States; The base salary range for this role’s listed level is currently for residents of the United States only
Home based - EMEA; Office Based - London, UK
УдалённоRemote - US
УдалённоUnited States (Remote); We encourage candidates from all backgrounds to apply; Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com
ОфисLos Angeles, California
УдалённоRemote (United States | Canada); Reporting to the Vice President, Global Solutions Engineering, this remote role is open to candidates in the United States or Canada and may involve up to 30% travel