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Location: Global We are the creators of a new fintech era! Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey. We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA. The future of Web3 starts with you: Join us as an General QA engineer! Requirements Education & Experience Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or a related STEM field. 3+ years of experience in QA Engineering or Software Testing in a high-throughput or low-latency environment. Experience with quantitative systems, HFT, trading platforms, or financial applications is highly preferred. Core Technical Skills Strong knowledge of software testing methodologies, SDLC best practices, and quality assurance processes. Experience testing REST APIs and WebSocket-based services. Proficiency in SQL for data validation, troubleshooting, and debugging. Experience with API testing tools such as Postman. Hands-on experience with monitoring and observability tools such as Grafana, Prometheus, or Kibana. Confident working knowledge of Linux command-line tools, logs, system utilities, and process monitoring. Experience working with Docker. Proficiency in scripting or programming languages such as Python or Java. Experience with test automation frameworks and libraries such as Pytest, Selenium, or Pandas. Familiarity with version control systems and CI/CD workflows. Experience with automated testing, continuous integration, and deployment processes. Trading & Quantitative Systems Knowledge Understanding of market microstructure and trading products, including spot, futures, and swaps. Familiarity with low-latency and high-frequency trading systems. Strong understanding of mathematics, statistics, and numerical methods relevant to quantitative trading. Ability to reason through quantitative problems and collaborate effectively with researchers, developers, and analysts. Analytical & Problem-Solving Skills Strong analytical and problem-solving skills. Ability to independently investigate and solve complex technical issues. Strong focus on quality, reliability, and system performance. Experience working with complex distributed systems is an advantage. Mindset & Soft Skills Strong interest in technology, quantitative finance, and continuous learning. Team-oriented mindset with strong communication and collaboration skills. High level of ownership, reliability, and attention to detail. Predictable availability to support stable operation of production trading systems when required. Responsibilities As a QA Engineer, you will be part of a high-performance team responsible for developing and maintaining low-latency infrastructure, HFT and quantitative systems, and real-time risk management tools. You will work closely with developers, analysts, researchers, and system engineers to ensure system reliability, scalability, performance, and quality. Key Responsibilities: Design, develop, and execute comprehensive test plans for trading infrastructure and internal tools. Build and maintain automated test suites for real-time quantitative systems and APIs. Ensure adequate test coverage for low-latency, high-availability, and scalable systems. Collaborate with developers and analysts to clarify requirements, identify edge cases, and align testing with business and technical objectives. Investigate, reproduce, and debug issues in complex distributed systems. Contribute to performance testing, latency benchmarking, and system monitoring. Support CI/CD pipelines through automated testing strategies. Maintain high standards of test documentation and test coverage. Working terms Immerse yourself in Crypto & Web3:Master cutting-edge technologies and become an expert in the most innovative industry. Master cutting-edge technologies and become an expert in the most innovative industry. Work with the Fintech of the Future: Develop your skills in digital finance and shape the global market. Take Your Professionalism to the Next Level: Gain unique experience and be part of global transformations. Drive Innovations: Influence the industry and contribute to groundbreaking solutions. Join a Strong Team: Collaborate with top experts worldwide and grow alongside the best. Work-Life Balance & Well-being: Modern equipment. Comfortable working conditions, and an inspiring environment to help you thrive. 24 calendar days of paid leave. Additional days off for national holidays. With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career! Let’s Build the Future Together! WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual. Your privacy matters to us. You can learn more about how we handle your personal data with regard to your application in our Candidate Privacy Notice .

Location: Austin, in-person Specialist, B2B Account Recovery Department: Operations Reports To: Senior Manager, B2B Account Recovery Location: Austin, TX (Primarily In-Office) About inKind inKind is transforming restaurant financing and customer engagement through an innovative fintech platform that provides restaurants with growth capital while helping consumers discover and enjoy dining experiences nationwide. Our mission is to help restaurants thrive by providing flexible capital and technology that drives repeat guests, while delivering exceptional dining experiences for consumers. As we continue to grow, we're looking for people who enjoy solving challenging business problems, working collaboratively, and taking ownership of meaningful outcomes. About the Role The Specialist, B2B Account Recovery plays an important role in protecting inKind's restaurant financing portfolio while preserving long-term relationships with our partners. Reporting to the Senior Manager, B2B Account Recovery, you'll manage a portfolio of restaurant partners experiencing financial distress or contractual default. You'll own recovery efforts from initial outreach through resolution, negotiating directly with restaurant owners and operators to develop practical solutions that maximize recovery while maintaining professionalism and trust. This isn't a traditional collections role. Success requires commercial judgment, negotiation skills, empathy, and the ability to balance financial outcomes with long-term business relationships. You'll work cross-functionally with Legal, Finance, Operations, Sales, and Partner Success while contributing ideas that continuously improve our recovery processes as we scale. What You'll Do Account Portfolio Management Own a portfolio of restaurant partner accounts in default, driving recovery efforts from initial outreach through final resolution. Develop recovery strategies tailored to each partner's financial and operational circumstances. Maintain consistent communication with restaurant owners and operators while ensuring timely follow-up. Prioritize accounts based on financial exposure, contractual obligations, and business risk. Escalate complex or high-risk matters appropriately while independently managing day-to-day recovery activities. Negotiation & Resolution Lead negotiations with restaurant owners to resolve contractual defaults through payment plans, settlements, restructures, or other mutually beneficial solutions. Balance recovery objectives with maintaining positive long-term relationships wherever possible. Conduct difficult financial conversations professionally, confidently, and respectfully. Document negotiated agreements and ensure commitments are accurately executed. Risk Management & Legal Coordination Review executed agreements to identify contractual obligations and default triggers. Prepare and issue notices of default and other recovery documentation. Coordinate closely with Legal on escalated matters, litigation support, and enforcement activities. Prepare and maintain UCC-1 financing statements and supporting documentation. Ensure recovery activities remain compliant with company policies and applicable regulations. Process & Operational Excellence Maintain accurate records within Salesforce and internal systems. Keep documentation, notes, communications, and recovery milestones audit-ready. Track portfolio performance and recovery metrics. Identify recurring issues, operational bottlenecks, and process improvement opportunities. Partner with the Senior Manager to continuously improve recovery workflows as the business scales. Who You Are You enjoy solving complex business problems and can remain calm and professional during difficult conversations. You're comfortable balancing financial outcomes with relationship management and know how to negotiate collaboratively while protecting the company's interests. You are: A confident communicator who can build credibility with restaurant owners and business operators. Commercially minded, with the ability to understand contracts, financial performance, and business risk. Organized and detail-oriented, able to manage multiple active recovery cases simultaneously. Relationship-driven, balancing firmness with empathy and professionalism. Curious about hospitality and motivated to understand the operational realities restaurant owners face. Collaborative and comfortable partnering across Legal, Finance, Partner Success, and Operations. Accountable and proactive, taking ownership of outcomes without requiring constant direction. Minimum Qualifications 3–5 years of experience in B2B collections, commercial account recovery, credit, receivables management, or a similar client-facing financial role. Experience negotiating payment plans, settlements, or commercial resolutions. Strong understanding of commercial agreements and contractual obligations. Experience conducting financial negotiations with business owners or executive stakeholders. Experience using CRM platforms such as Salesforce, HubSpot, or similar systems. Strong organizational, written, and verbal communication skills. Ability to work full-time from our Austin office. Preferred Qualifications Experience in hospitality, restaurant finance, fintech, banking, commercial lending, or alternative financing. Familiarity with secured lending concepts and UCC filings. Startup or high-growth company experience. Experience partnering with legal teams during commercial recovery efforts. Why You'll Love Working at inKind Build meaningful relationships with thousands of restaurant partners across the country. Join a fast-growing fintech company transforming how restaurants access capital and grow their businesses. Work alongside smart, collaborative teammates who value ownership, curiosity, and execution. Have direct visibility into business performance and opportunities to influence operational improvements. Enjoy a high-impact role where your work directly contributes to the company's financial success. Salary: $80,000 - 90,000 + Benefits Who we are: inKind connects passionate diners with exceptional restaurants across the country. inKind partners with thousands of restaurants and has millions of users who want to discover great places, dine confidently, and earn meaningful rewards. Through the inKind app, guests earn 20% back every time they dine, turning everyday meals into something more rewarding. From celebrated restaurant groups like José Andres and Michael Mina to beloved neighborhood favorites, inKind helps diners explore the best restaurants in town while supporting the restaurants and chefs who shape how their cities eat. Rooted in hospitality and built on a win-win philosophy, inKind exists to help great restaurants thrive while inspiring guests to dine out more often. Every meal creates value on both sides of the table, empowering diners to savor more while strengthening the restaurant community. inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions. By submitting this application, you acknowledge that inKind Cards, Inc. may share the information you provide with trusted third-party service providers, including fraud detection and application processing partners, to evaluate your application and ensure the integrity of our hiring process. Your information will be handled in accordance with our Privacy Policy . For California residents and others with applicable rights, please review our privacy notice for information about your rights regarding your personal data.

Location: London Workplace: OnSite Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow. The role Checkout.com http://Checkout.com are actively looking for an enthusiastic and talented Senior Sales Manager to join our Commercial Team in London to drive rapid growth across various industries for our revolutionary online payment solution. If you are a driven and focused salesperson with a proven track record of selling cutting edge payment solutions in a high-growth and competitive environment, this is the role for you. In return, on top of a tremendous working environment, we offer you an unrivalled uncapped recurring commissions plan. Reporting to the Director, the Senior Sales Manager will handle multiple sales cycles, always ensuring a high conversion rate and outperforming the sales targets. Along the way, you'll collaborate closely with various in-house talents across Technology and Business to position our capabilities, products, services and solutions effectively with prospects. The ideal candidate will need to be an independent, high-achieving individual, able to stand out in an entrepreneurial environment and outperform sales targets through personal drive. How you’ll make an impact - Identify the most promising merchants and prospects and grow a healthy pipeline across various verticals - Sell our new cross-borders payment solutions and services to eCommerce merchants through outbound and inbound techniques - Help new merchants evaluate http://checkout.com/Checkout.com http://Checkout.com and handle detailed questions about our product capabilities, serving as a consultant and industry expert - Prepare thorough presentations and proposals for prospective merchants - Orchestrate the entire Sales process and act as the main point of contact for merchants and internal stakeholders - Partner with other Sales team members to share best practices, key business insights and industry trends - Provide feedback on local trends including competitor insights, customer needs, sales, product and marketing information What we’re looking for - 5+ years Sales experience, with at least 3 years of payments experience - Solid network of potential prospects and partners - Knowledge of Salesforce - Tech-savvy, with a passion for Technology - Solid business acumen and awareness of financial factors - Exceptional communication, negotiation skills and techniques - Highly organized and able to prioritize shifting workloads and responsibilities effectively Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

- Build the console screens finance teams use daily: agent spending, decisions behind payments, and approval queues. - Implement a policy editor that turns spending rules into readable, publishable policies with change history.

• Поиск и B2B-продажи платежных решений для iGaming операторов на рынке СНГ. • Полный цикл: от лидов до договоров и запуска.

Location: Warsaw, Poland On behalf of MortgageTech Client #1 , SD Solutions is looking for a talented Senior Full Stack Developer SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer. Responsibilities: Build features across the stack: Vue 3 + TypeScript on the front, Django + DRF on the back Evolve core engines: loan pricing and investor eligibility matching Integrate with the mortgage ecosystem: LOS platforms, due diligence providers, credit and valuation vendors Design data models and background pipelines that stay fast as volume grows Write the tests that keep it all honest: pytest, Vitest, Playwright Requirements: Daily, hands-on work with AI coding agents (Cursor, Claude Code, Codex, or similar): runs several in parallel and knows where their output needs judgment Hands-on experience building AI into a product: LLM features, agents, retrieval, evaluation. Not only coding with AI tools 5+ years building production software, with real depth on both sides of the stack 3+ years hands-on Vue.js + TypeScript Strong Python + Django, solid REST API instincts, and real database skills: schema design, query performance, safe migrations Experience in complex platform companies: real integrations, real data, real scale A strong eye for UI/UX and clear communication Proven remote work: has shipped for years from a home office, communicates in writing by default, and does not need someone nearby to stay unblocked Strong team player, easy to work with, and quick to move Charismatic and likes to lead: pulls people along without needing the title Excellent English, written and spoken Able to work independently and carry several threads at once Proactive mindset and a real appetite for learning new technologies Comfortable in a client-facing, professional environment Advantages: Fintech or mortgage background OpenSearch Playwright About the company: A direct marketplace for whole-loan mortgage transactions, providing lenders and investors with smarter pricing, automated eligibility assessment, and end-to-end transaction management — built to modernize an industry still heavily reliant on manual processes. By applying for this position, you agree to the terms outlined in our Privacy Policy. Please take a moment to review our Privacy Policy https://sd-solutions.breezy.hr/privacy-notice , and make sure you understand its contents. If you have any questions or concerns regarding our Privacy Policy, please feel free to contact us.

— Поиск и привлечение новых аффилиатов по моделям CPA и Revenue Share. — Ежедневный affiliate hunting и обработка входящих лидов.

Location: City of Johannesburg, Gauteng Workplace: hybrid As Financial Markets Analyst, South Africa, you’ll create clear, accurate and engaging content about financial markets for a South African audience. You’ll explain market movements, macroeconomic events and product concepts in a way that retail clients, media partners and internal stakeholders can easily understand. The role combines market analysis, writing and education. You’ll work closely with the Brand, Communications, Marketing, Commercial, Legal and Compliance teams to make sure everything we publish is accurate, balanced, client-centric and appropriate for a regulated financial services environment. This is a content, education and market-commentary role. It doesn’t involve giving advice, managing portfolios, dealing or making trade recommendations, and all content must stay in line with Capital.com’s execution-only, non-advisory model. Capital.com South Africa is an Authorised Financial Services Provider and an FSCA-approved Over-the-Counter Derivative Provider. Responsibilities: • Produce regular market commentary across major asset classes, including indices, equities, commodities, foreign exchange, crypto assets and key macroeconomic themes. • Prepare and contribute to written content for publication, including market updates, educational articles, explainers, and website content. • Create educational content that helps clients understand financial markets, CFDs, leverage, margin, risk management concepts and platform/product mechanics. • Work with Compliance to ensure market commentary and educational content meet applicable regulatory, financial-promotion and brand standards. • Monitor market news, economic calendars and relevant local/international developments to identify timely content opportunities. • Collaborate with central content, brand and communications teams to adapt global market themes for the South African audience. • Maintain a consistent tone of voice: clear, balanced, factual, risk-aware and suitable for a regulated, execution-only business. Requirements: • 3-5 years' experience in financial markets content, brokerage education, market research, fintech, trading education or a related financial-services environment. • Bachelor's degree in Finance, Economics, Commerce, Investment Management, or a related field. • Strong understanding of financial markets, including FX, indices, equities, commodities, macroeconomic data, market sentiment and derivative products such as CFDs. • Excellent writing ability, with experience producing clear and publishable financial markets content for external audiences. • Good judgement in distinguishing general market commentary and education from advice, recommendations, trading signals or personalised guidance. • Comfortable supporting media-facing activity, including preparation for seminars, webinars, podcasts, video content or written Q&A. • Fluent in English. Advantageous: • SAIFM / RPE modules, particularly Introduction to Financial Markets, Regulation and Ethics, or Derivatives. • RE5 regulatory exam. • Additional South African language skills would be beneficial but are not essential. Local market knowledge: • Understanding of the South African financial-services landscape, retail investor behaviour and local media environment. • Awareness of FSCA expectations for financial promotions, fair client communication and conduct risk in financial-services marketing/content. What will you get in return: • Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated. • Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid • Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry. • Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team. • Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks! • Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits! • Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

Location: Austria We are the creators of a new fintech era! Our mission is to revolutionize the world by making blockchain technology accessible to everyone in everyday life. WhiteBIT is a global team of more than 1,500 professionals united by a shared vision of shaping the future. We are building our own blockchain ecosystem to ensure maximum transparency and security for over 8 million users worldwide. Our cutting-edge solutions, rapid adaptation to market challenges, and technological excellence set us apart from traditional companies. Our official partners include Juventus, FC Barcelona, Lifecell, FACEIT, and VISA. Requirements 10+ years of experience in software engineering, infrastructure, and/or cloud environments. 5+ years in hands-on senior technology leadership roles (CTO, VP Engineering, Head of Engineering, IT or SRE). Strong experience in at least 2 of 3 areas: digital asset/custody/KMS/MPC/HSM infrastructure; trading/FinTech infrastructure and APIs; cloud automation/AWS/Kubernetes/multi-region DR. Experience working with structured control or regulatory frameworks such as ISO 27001, PCI DSS, SOC 2, DORA, or financial-services requirements. Hands-on ability to review architecture, lead major incidents, challenge technical decisions, and produce audit-ready technical documentation. EU citizenship or valid work authorization and willingness to travel regularly to Vienna. Responsibilities Platform Architecture & Boundary Control: Own the EU entity’s technology architecture and establish clear control boundaries between Group services and local infrastructure. Custody, Key Management & APIs: Oversee relevant digital asset custody, KMS, APIs, Travel Rule integrations, on-chain monitoring, and nodes. ICT Operations & Asset Management: Maintain the ICT asset inventory, patching/vulnerability remediation, and appropriate technical/security logging. SDLC & Release Controls: Establish secure SDLC processes, CI/CD security controls, environment separation, and deployment approval gates. Incident Management & BCM/DR: Lead major technology incidents, BCP/DR testing, failover exercises, and technical root-cause analysis. Team & Vendor Management: Build and lead the local Engineering/DevOps/SRE/IT Operations capability and oversee relevant technical vendors. Working terms Immerse yourself in Crypto: Master cutting-edge technologies and become an expert in the most innovative industry. Work with the Fintech of the Future: Develop your skills in digital finance and shape the global market. Take Your Professionalism to the Next Level: Gain unique experience and be part of global transformations. Drive Innovations: Influence the industry and contribute to groundbreaking solutions. Join a Strong Team: Collaborate with top experts worldwide and grow alongside the best. Work-Life Balance & Well-being: Modern equipment. Comfortable working conditions and an inspiring environment to help you thrive. 25 business days of paid leave. Additional days off for national holiday For this position, a minimum monthly salary in accordance with the Collective Agreement for Employees in Information and Consulting is foreseen. Overpayment in line with market standards, depending on your qualifications and professional experience, is intended. Your privacy matters to us. You can learn more about how we handle your personal data with regard to your application in our Candidate Privacy Notice .

Location: Global, EU We are the creators of a new fintech era! Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey. We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA. The future of Web3 starts with you: join us as a ! Requirements We're looking for a Senio/Staff-level engineer with an open mind and a builder's instinct - someone who goes beyond executing tasks and is ready to own the High-Performance practice end-to-end: establish engineering processes, drive R&D, evaluate and champion new technologies, and lead their adoption in production. The ideal candidate can bridge the gap between business requirements for low latency and high throughput and the realities of existing infrastructure - translating "we need to be faster" into an actionable technical roadmap. You bring a fresh perspective, know how to organize the work, and are equally comfortable optimizing a hardware parameter and presenting a strategy to stakeholders. We expect 5+ years of hands-on experience as a DevOps/SRE/Systems Engineer in performance-critical environments - and the maturity to grow yourself and grow a team around you. Linux: Advanced administration and OS-level tuning — real-time OS configurations, cgroups, CPU isolation, memory management, and low-level network stack configuration. Hardware Internals: Deep understanding of CPU power and performance states (C/P-states), Hyper-Threading / SMT trade-offs, TX/RX ring configuration, and the full data path from NIC through PCIe to memory and CPU. Ability to reason about and tune each stage of that path under production load. Networking & TCP Internals: Deep knowledge of TCP/IP — congestion control, ACK behavior, buffer tuning, and protocol-level latency sources. Strong Linux networking fundamentals: low-latency NIC configuration, bypass networking technologies (DPDK, RDMA), and market connectivity (multicast feeds, co-location networks, VPNs). Performance Engineering: Practical experience profiling latency-sensitive systems; familiarity with tools such as perf, flamegraph, strace, tcpdump, eBPF, and hardware performance counters. Containerization: Deep knowledge of Docker and Kubernetes, including low-overhead deployment patterns and performance trade-offs of containerized workloads. IaC: Proven track record with Ansible, Terraform, and Helm in production environments. Monitoring: Hands-on experience with the Prometheus / Grafana stack; ability to build latency-aware dashboards and alerting (P99, jitter, throughput KPIs). Scripting: Solid scripting in Bash and Python; Golang is a strong plus given its role in systems tooling. CI/CD & Secret Management: Strong grasp of CI/CD pipelines with experience integrating performance validation stages; familiarity with Vault for secrets management. Security: Understanding of DevSecOps principles and Kubernetes security policies. Key Performance Metrics You'll Work With Latency Distribution - P99 / P99.9 across the tick-to-trade path, using hardware-level timestamps (NIC/PTP). Jitter - variance between min/max latency, measured over large sample sets in live market conditions. Throughput - messages per second (orders + cancels) under exchange burst scenarios. System Reliability - сontinuous monitoring of uptime Extra Credit / Big Pluses Hands-on experience with kernel-level optimization: syscall reduction, network stack bypass (DPDK, RDMA, Solarflare OpenOnload). Background in HFT, algorithmic trading, or other ultra-low-latency production environments. Experience with hardware timestamping, PTP/IEEE 1588, and precision time synchronization. Familiarity with colocation operations and exchange connectivity (cross-connects, proximity hosting). Proven SRE track record with formal SLO/error budget frameworks in latency-sensitive contexts. DevSecOps: vulnerability scanning, Zero Trust, RBAC, and secure delivery pipelines. Understanding of business processes in FinTech, crypto, or electronic trading. Responsibilities Low-Latency Infrastructure Ownership: Design, deploy, and continuously optimize infrastructure for latency-sensitive trading systems — market data handlers, order/deal gateways, and risk check engines. Own the full stack from bare metal to application delivery. Define and maintain a reference architecture for low-latency connectivity when onboarding new trading venues, including reproducible configuration baselines, validation procedures, and performance acceptance criteria — so every new venue goes live on a proven, optimized stack. Cloud & Hybrid Network Connectivity: Design, implement, and maintain complex low-latency network solutions for cloud provider interconnects - including cross-connects and Direct Connect / ExpressRoute links between cloud regions, hybrid on-premise/cloud topologies, and high-throughput inter-server fabrics. Ensure both latency minimization and fault tolerance at every layer: physical redundancy, failover routing, and path diversity across providers and regions. Hardware & OS Stack Tuning: Go deep on the full hardware and OS stack - CPU pinning, C/P-states, HT/SMT configuration, NUMA topology, IRQ affinity, TX/RX ring sizing, NIC offloading, and network stack bypass (DPDK/RDMA where applicable). Understand the complete data path from NIC through PCIe to memory and CPU - and optimize every hop. Infrastructure as Code (IaC): Automate provisioning and configuration of high-performance environments using Ansible, Terraform, and Helm - with performance reproducibility as a first-class requirement. Latency Profiling & Benchmarking: Systematically profile and debug latency hotspots across the full execution path. Establish and maintain SLA/SLO targets; track P99/P99.9 distributions, jitter, and throughput - not just averages. CI/CD for Performance: Build and maintain CI/CD pipelines that include automated latency regression testing, so performance degradations are caught before they hit production. Monitoring & Observability: Design and operate comprehensive latency monitoring and alerting systems (Prometheus, VictoriaMetrics, Grafana) - including hardware timestamping (NIC/PTP) and fine-grained performance telemetry. Colocation & Network Placement: Research, evaluate, and manage optimal server placements - colocations, cross-connects, proximity hosting. Work closely with network and infrastructure teams to minimize physical and logical distance to exchanges. High Availability & DRP: Design systems that maintain stability and reliability under peak load while continuously pushing latency lower - zero regressions, always. Cross-Team Collaboration: Work alongside algo developers, quant teams, and network engineers to ensure trading strategies execute with minimal infrastructure overhead. Working terms Immerse yourself in Crypto & Web3: Master cutting-edge technologies and become an expert in the most innovative industry. Work with the Fintech of the Future: Develop your skills in digital finance and shape the global market. Take Your Professionalism to the Next Level: Gain unique experience and be part of global transformations. Drive Innovations: Influence the industry and contribute to groundbreaking solutions. Join a Strong Team: Collaborate with top experts worldwide and grow alongside the best. Work-Life Balance & Well-being: Modern equipment. Comfortable working conditions, and an inspiring environment to help you thrive. 24 calendar days of paid leave. Additional days off for national holidays. With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career! Let’s Build the Future Together! WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual. Your privacy matters to us. You can learn more about how we handle your personal data with regard to your application in our Candidate Privacy Notice .

Location: Global, EU We are the creators of a new fintech era! Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey. We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA. The future of Web3 starts with you: join us as a Middle DevOps ! Requirements We're looking for candidates with 3+ years of hands-on experience as a DevOps / SRE and deep expertise in the following technologies: Linux: Advanced administration and OS-level tuning. Containerization: Deep-dive knowledge of Docker and/or Kubernetes. IaC: Proven experience with Ansible, Terraform, Helm. Network: Solid networking skills on Linux, including VPN solutions, Proxies, and Web servers. Monitoring: Practical experience with the Prometheus Stack and Grafana. Scripting: Proven track record writing scripts in Bash, Python (Golang is a nice-to-have/big plus). CI/CD: Strong grasp of core CI/CD tools and experience with secret management using Vault Security: Understanding of DevSecOps principles and hands-on experience configuring security policies in Kubernetes. Extra Credit / Big Pluses Linux: Deep-dive into kernel-level optimization, from syscalls to network card tuning. Experience operating High Availability / Low Latency solutions. Background in building and operating Big Data and Data Analytics platforms. Understanding of business processes in the FinTech/Banking/Crypto sector. Proven track record as an SRE. DevSecOps: Vulnerability detection, enforcing security best practices (Zero Trust, RBAC, secure code delivery), and experience with scanning tools (Trivy or Snyk). Responsibilities Hybrid Infrastructure: Get your hands dirty with both cloud providers and bare-metal servers. This includes administering Linux servers (Ubuntu, CentOS, RHEL), incident resolution, and troubleshooting. A high-level understanding of the Linux stack: Skills in working with files and scripts in Linux, and an understanding of the principles of security, account management and access control. Infrastructure as Code (IaC): Automating deployment and configuration using Ansible, Helm, and Terraform. CI/CD: Building and maintaining rock-solid CI/CD pipelines. Monitoring & Observability: Setting up and optimizing comprehensive monitoring and logging stacks (Prometheus, VictoriaMetrics, GrafanaLabs stack, ELK stack). High Availability & DRP: Designing and implementing architecture that adheres to principles of High Availability (HA), scalability, and Disaster Recovery Planning (DRP). Working terms Immerse yourself in Crypto & Web3: Master cutting-edge technologies and become an expert in the most innovative industry. Work with the Fintech of the Future: Develop your skills in digital finance and shape the global market. Take Your Professionalism to the Next Level: Gain unique experience and be part of global transformations. Drive Innovations: Influence the industry and contribute to groundbreaking solutions. Join a Strong Team: Collaborate with top experts worldwide and grow alongside the best. Work-Life Balance & Well-being: Modern equipment. Comfortable working conditions, and an inspiring environment to help you thrive. 24 calendar days of paid leave. Additional days off for national holidays. With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career! Let’s Build the Future Together! WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual. Your privacy matters to us. You can learn more about how we handle your personal data with regard to your application in our Candidate Privacy Notice .

Location: Global, EU We are the creators of a new fintech era! Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey. We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA. The future of Web3 starts with you: join us as a DevOps Engineer with Big Data Skills! Requirements We're looking for a DevOps engineer with 4+ years of hands-on experience, at least 2 of them spent building and running data or analytics infrastructure. You've designed systems that move, store, and serve data at scale. Warehouse maintenance is part of your daily routine, and writing Python, Bash, or SQL scripts is second nature. You treat data security as a core responsibility: you protect confidentiality, enforce zero-trust, least-privilege access, and automate everything you touch. Solid IaC skills are a must. IaC & CI/CD: Production experience with Terraform, Ansible, and Helm, plus CI/CD systems (GitLab CI, GitHub Actions, Jenkins, or ArgoCD). We expect you to design pipelines, not just use them. Containerization: Working knowledge of Docker and Kubernetes, including running data workloads on it (like Spark on Kubernetes, stateful services, operators). Cloud: Solid experience with AWS (S3, EC2, EMR, Redshift, Glue, IAM) or an equivalent cloud provider. Linux & Networking: Solid Linux administration skills and foundational networking knowledge relevant to distributed systems. Analytical Databases: Hands-on operation of ClickHouse and/or the Hadoop ecosystem (HDFS, Hive, YARN), including cluster setup, tuning, and scaling. Data Warehouses: Practical experience with Snowflake or Redshift, covering warehouse sizing, workload management, performance tuning, and cost control. Large Databases: Experience administering databases at terabyte scale: replication, backup and restore strategies, partitioning, and migrations with minimal downtime. SQL & Scripting: Strong SQL skills, including reading execution plans and optimizing heavy queries. Confident in Python and Bash for automation, data parsing, and investigation. Data Lakes & Object Storage: Working knowledge of S3-compatible storage, columnar formats, partitioning strategies, and data lifecycle management. Orchestration & Streaming: Familiarity with Airflow (or similar orchestrators) and Kafka, and how they fit into data pipelines. Extra Credit / Big Pluses Experience with Tableau, Power BI, Looker, Superset, or similar BI tools, including administration, performance tuning, and data source design. Hands-on experience with dbt and analytics engineering practices. Experience with open table formats (Apache Iceberg, Delta Lake, Hudi) and query engines like Trino/Presto or Athena. FinOps experience in data platforms: managing Snowflake credits, Redshift clusters, and storage costs at scale. Spark performance tuning and job optimization. Change data capture (CDC) with Debezium or similar tools. Data quality tooling (Great Expectations, Soda) integrated into CI/CD. Golang or Rust tooling experience. Knowledge of data governance and compliance (GDPR, data retention, PII handling). Understanding of business processes in the FinTech/Banking/Crypto sector. Responsibilities Infrastructure Ownership: Own the infrastructure behind our data and analytics platform, from provisioning to daily operations. Keep it reliable, scalable, and cost-efficient as data volumes grow. Infrastructure as Code: Provision and configure all data infrastructure with Terraform, Ansible, and Helm. CI/CD Pipelines: Build and maintain delivery pipelines for both infrastructure and data code (ETL jobs, Airflow DAGs, dbt models, schema migrations), with automated testing, safe rollouts, and fast rollback. Database & Warehouse Operations: Maintain ClickHouse, Snowflake, Redshift, and вPostgreSQL at multi-terabyte scale, handling replication, backups, upgrades, capacity planning, and disaster recovery. Data Lake Storage: Manage S3-compatible data lake storage, including partitioning, file formats, and lifecycle policies. Automation & Script Optimization: Refactor and automate Python, Bash, and SQL scripts to cut runtimes and eliminate manual work. Performance & Cost: Right-size clusters and warehouses, tune heavy queries, and keep compute and storage spend under control. Monitoring & Alerting: Cover data infrastructure with metrics, logs, and alerts for cluster health, pipeline SLAs, and job failures. Security & Access Control: Enforce least-privilege access, secrets management, encryption, and auditability for sensitive data. BI Infrastructure: Support the infrastructure behind Tableau or similar BI tools. Big Data Platforms: Deploy, tune, and troubleshoot Hadoop, Spark, and Kafka clusters in production. Collaboration: Work with data engineers, analysts, and developers to turn their workloads into solid infrastructure decisions. Security & Access Control: Implement role-based access, secrets management, encryption at rest and in transit, and auditability for sensitive datasets in line with regulatory requirements. Working terms Immerse yourself in Crypto & Web3: Master cutting-edge technologies and become an expert in the most innovative industry. Work with the Fintech of the Future: Develop your skills in digital finance and shape the global market. Take Your Professionalism to the Next Level: Gain unique experience and be part of global transformations. Drive Innovations: Influence the industry and contribute to groundbreaking solutions. Join a Strong Team: Collaborate with top experts worldwide and grow alongside the best. Work-Life Balance & Well-being: Modern equipment. Comfortable working conditions, and an inspiring environment to help you thrive. 24 calendar days of paid leave. Additional days off for national holidays. With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career! Let’s Build the Future Together! WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual. Your privacy matters to us. You can learn more about how we handle your personal data with regard to your application in our Candidate Privacy Notice .

Location: Global, EU We are the creators of a new fintech era! Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey. We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA. The future of Web3 starts with you: join us as a Senior DevOps! Requirements We're looking for candidates with 5+ years of hands-on experience as a DevOps / SRE and deep expertise in the following technologies: Linux: Advanced administration and OS-level tuning — real-time kernels, process scheduling, memory management, cgroups, CPU isolation, and I/O optimization. Cloud platforms: Understanding of and experience in building complex systems focused on high availability (HA), low latency and high-performance computing (HPC) Networking: Deep understanding of TCP/IP, UDP, multicast, Ethernet, VLANs, and PTP at the wire level. Experience with low-latency network configurations and familiarity with kernel bypass technologies (DPDK, RDMA) is a strong plus. Containerization: Deep-dive knowledge of Docker and Kubernetes, including performance trade-offs of containerized workloads and low-overhead deployment patterns. IaC: Proven experience with Ansible, Terraform, and Helm in production environments. Hardware Performance: Working knowledge of how CPUs, NIC queues, memory, and storage behave under pressure. Hands-on experience with hardware tuning (BIOS configs, CPU isolation strategies, NIC queue management). Monitoring: Practical experience with the Prometheus / Grafana stack; ability to build latency-aware dashboards and fire meaningful alerts rather than noise. Scripting: Proven track record writing production scripts in Bash and Python. Golang is a significant plus. CI/CD: Strong grasp of core CI/CD tools and experience with secret management using Vault. Security: Understanding of DevSecOps principles and hands-on experience configuring security policies in Kubernetes (Zero Trust, RBAC, secure code delivery). Databases: Solid working knowledge of SQL and/or NoSQL databases under operational conditions. On-Call & Incident Response: High sense of ownership for production systems — willing to participate in on-call rotations and available to respond to critical incidents outside business hours when the situation demands. Extra Credit / Big Pluses Linux: Deep-dive into kernel-level optimization — from syscalls and network card tuning to DPDK or FPGA-based networking. Proven experience operating High Availability / Ultra-Low Latency solutions in live trading environments. Experience with hybrid infrastructures (on-premise + cloud) — colocations, cross-connects, and proximity hosting. Background in building and operating Big Data and Data Analytics platforms. Understanding of business processes in the FinTech / Banking / Crypto / HFT sector. Proven track record as an SRE with formal SLO / error budget frameworks. DevSecOps: Vulnerability detection, enforcing security best practices, and experience with scanning tools (Trivy or Snyk). Blockchain / crypto-native background is a bonus. Responsibilities Hybrid Infrastructure (Baremetal and Clouds): Administer Linux servers (Ubuntu, CentOS, RHEL), drive incident resolution, and take end-to-end ownership of system reliability. Low-Latency Systems Operations: Proactively monitor, troubleshoot, and tune latency-sensitive trading systems and exchange connections across multiple asset classes. You treat P99 latency as a first-class metric. OS & Hardware Tuning: Go deep on the Linux stack — CPU pinning, NUMA topology, IRQ affinity, kernel parameter tuning, NIC offloading, and BIOS-level configurations. If it affects the tick-to-trade path, you own it. Infrastructure as Code (IaC): Automate deployment and configuration using Ansible, Terraform, and Helm with performance reproducibility as a hard requirement. CI/CD: Build and maintain rock-solid CI/CD pipelines (GitLab CI, Jenkins, ArgoCD) including automated performance regression checks. Monitoring & Observability: Design and operate comprehensive monitoring and logging stacks (Prometheus, VictoriaMetrics, Grafana, ELK). Build latency-aware dashboards and alerting — P99/P99.9, jitter, throughput, and error rates. High Availability & DRP: Design and implement architectures adhering to HA, scalability, and Disaster Recovery principles — zero regressions while continuously reducing latency. Cross-Team Collaboration: Partner with quant, trading, and network engineering teams to squeeze every drop of performance from the full stack — from hardware up to application logic. Working terms Immerse yourself in Crypto & Web3: Master cutting-edge technologies and become an expert in the most innovative industry. Work with the Fintech of the Future: Develop your skills in digital finance and shape the global market. Take Your Professionalism to the Next Level: Gain unique experience and be part of global transformations. Drive Innovations: Influence the industry and contribute to groundbreaking solutions. Join a Strong Team: Collaborate with top experts worldwide and grow alongside the best. Work-Life Balance & Well-being: Modern equipment. Comfortable working conditions, and an inspiring environment to help you thrive. 24 calendar days of paid leave. Additional days off for national holidays. With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career! Let’s Build the Future Together! WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual. Your privacy matters to us. You can learn more about how we handle your personal data with regard to your application in our Candidate Privacy Notice .

Location: Kuala Lumpur, Malaysia Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity As OKX US continues to grow, we are looking for a Support Operations Lead to join our Business Management team, with a focus on leading and coaching our global Customer Support (CS) function to better serve OKX users. Rather than being a direct member of the CS team, you’ll work alongside Operations, Compliance, Product, and Marketing stakeholders to uplift the quality, efficiency, and regulatory compliance of our offshore CS agents. You’ll act as a subject matter expert (SME) for all things within the customer support experience — helping offshore agents understand local customer expectations, regulations, and how to handle issues with care and accuracy. This is a strategic and high-impact role, laying the groundwork for improved CS experience and potentially a local team in the future. What You’ll Be Doing Represent the voice of the customer within the business and act as SME for support needs, regulations, and expectations. Coach and guide offshore CS teams to improve handling of tickets, especially regulatory-sensitive cases (e.g., scam/fraud, ID verification). Partner with local Compliance, Operations, and Legal to ensure offshore CS agents are trained and updated on local regulatory requirements. Manage high-priority and escalated customer cases in collaboration with offshore agents and local teams. Liaise with Customer Due Diligence (CDD) teams to improve KYC/AML workflows for customers and reduce customer friction. Act as SME for OKX Card support operations — guiding offshore CS on dispute handling, chargeback processes, and cardholder issue resolution in line with card program compliance requirements. Work closely with Product and Marketing teams to proactively inform CS of upcoming campaigns, changes, or product launches that may drive ticket volume. Identify operational pain points in the customer journey and work cross-functionally to resolve or escalate them. Develop SOPs, quick guides, and training materials to help offshore agents respond more effectively to users. Track key CS metrics such as resolution time, CSAT, and escalation volume to measure success and identify improvement areas. If the business moves toward a local CS team in the future, help scope, plan, and build this function from the ground up. What We Look For In You Experience & Industry Knowledge 5+ years of experience in customer operations, customer experience, or support leadership, ideally within fintech, crypto, or financial services. Solid understanding of US financial regulation, consumer protection expectations, and AML/KYC processes. Experience working with or leading offshore support teams in a high-growth or regulated environment. Exposure to customer-centric operations functions — blending support, risk, compliance, and product feedback loops. Skills & Competencies Strong leadership and coaching ability, with a focus on raising offshore team performance without direct line management. Excellent stakeholder management skills — ability to work across compliance, product, marketing, and support teams. Operationally minded — you're a problem-solver who can turn user pain points into action plans. Process-driven — capable of designing and implementing SOPs and knowledge base content. Excellent communicator — able to distill regulatory complexity into practical CS guidance. Analytical — confident using data and KPIs to improve customer outcomes and support operations. Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Вакансии в области комплаенса для глобального FinTech клиента. Задачи: — Deputy MLRO: помощь в ежедневном управлении функцией AML. — Compliance Officer: консультирование по нормативным вопросам, разработка политик и процедур. — AML Officer: практическая работа по расследованиям, скринингу, подаче отчетов SAR. Требования: — Для всех ролей требуется местный опыт в Дубае, если не указано иное. — Для Deputy MLRO необходимо умение читать и говорить на арабском языке. — Рассматриваются международные кандидаты. Условия: — Все позиции базируются в Дубае. Контакт для отклика: Taq@genfutures.ai

Location: Singapore, Singapore OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity As OKX US continues to grow, we are looking for a Support Operations Lead to join our Business Management team, with a focus on leading and coaching our global Customer Support (CS) function to better serve OKX users. Rather than being a direct member of the CS team, you’ll work alongside Operations, Compliance, Product, and Marketing stakeholders to uplift the quality, efficiency, and regulatory compliance of our offshore CS agents. You’ll act as a subject matter expert (SME) for all things within the customer support experience — helping offshore agents understand local customer expectations, regulations, and how to handle issues with care and accuracy. This is a strategic and high-impact role, laying the groundwork for improved CS experience and potentially a local team in the future. What You’ll Be Doing Represent the voice of the customer within the business and act as SME for support needs, regulations, and expectations. Coach and guide offshore CS teams to improve handling of tickets, especially regulatory-sensitive cases (e.g., scam/fraud, ID verification). Partner with local Compliance, Operations, and Legal to ensure offshore CS agents are trained and updated on local regulatory requirements. Manage high-priority and escalated customer cases in collaboration with offshore agents and local teams. Liaise with Customer Due Diligence (CDD) teams to improve KYC/AML workflows for customers and reduce customer friction. Act as SME for OKX Card support operations — guiding offshore CS on dispute handling, chargeback processes, and cardholder issue resolution in line with card program compliance requirements. Work closely with Product and Marketing teams to proactively inform CS of upcoming campaigns, changes, or product launches that may drive ticket volume. Identify operational pain points in the customer journey and work cross-functionally to resolve or escalate them. Develop SOPs, quick guides, and training materials to help offshore agents respond more effectively to users. Track key CS metrics such as resolution time, CSAT, and escalation volume to measure success and identify improvement areas. If the business moves toward a local CS team in the future, help scope, plan, and build this function from the ground up. What We Look For In You Experience & Industry Knowledge 5+ years of experience in customer operations, customer experience, or support leadership, ideally within fintech, crypto, or financial services. Solid understanding of US financial regulation, consumer protection expectations, and AML/KYC processes. Experience working with or leading offshore support teams in a high-growth or regulated environment. Exposure to customer-centric operations functions — blending support, risk, compliance, and product feedback loops. Skills & Competencies Strong leadership and coaching ability, with a focus on raising offshore team performance without direct line management. Excellent stakeholder management skills — ability to work across compliance, product, marketing, and support teams. Operationally minded — you're a problem-solver who can turn user pain points into action plans. Process-driven — capable of designing and implementing SOPs and knowledge base content. Excellent communicator — able to distill regulatory complexity into practical CS guidance. Analytical — confident using data and KPIs to improve customer outcomes and support operations. Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Responsibilities Own the product strategy and roadmap for Cryptopay’s B2B crypto-processing product. Translate business goals, market insights and customer needs into clear product priorities and executable initiatives.

Workplace: fully At Utorg, we are reshaping the future of Fintech by seamlessly integrating traditional finance with cutting-edge blockchain technology. Our innovative products create new opportunities for both users and businesses. We are an ambitious, international team driven by curiosity, innovation, and a vision for a decentralized future. If you are a proactive problem-solver who is passionate about supporting users and ensuring seamless financial experiences, we invite you to join us on our journey. As a Payment Support Specialist, you will handle the full cycle of requests from our users and partners. You will serve as the company’s first point of contact and collaborate closely with developers, testers, and other teams to improve our processes and products. Your expertise will help ensure a positive experience for every user by resolving queries, investigating issues, and working closely with the product and technology teams. This role offers an opportunity to dive into a complex product involving payment flows, blockchain, and compliance. You’ll work alongside the people who build these systems, with the team’s full support and all necessary resources. Proven experience in payment support within Fintech or payments products is required. Schedule: 3/3 rotation (2 days / 1 night). Key Responsibilities Deliver world-class customer support via email, chat, and ticketing systems in a remote setting.- Quickly and accurately address payment-related queries , including transaction status, payment troubleshooting, and general account inquiries. Clearly explain payment flows, processes, and options to customers , ensuring clarity and satisfaction at every step. Troubleshoot and resolve customer issues through detailed investigation and collaboration with internal teams. Document user feedback and work with product teams to continually refine our services. Maintain accurate records of customer interactions and payment issues in our CRM. Contribute to developing and improving support documentation and FAQs. Essential Skills English language proficiency at B2+ or higher, plus proficiency in Russian , with strong written and spoken communication skills. Strong functional knowledge of payment processes , including payment gateways, transaction troubleshooting, and basic financial compliance. Proven experience in a customer support role, ideally within a Fintech, payments, or digital product environment. Ability to empathize with customers, remain patient under pressure, and deliver clear, structured responses. Adaptability to rapid change and a proactive attitude towards learning new support tools and payment technologies. Desirable Experience Experience with Fintech, cryptocurrency, or other digital payment systems. Previous experience working remotely or in distributed teams. Familiarity with support automation tools, knowledge bases, and CRM systems. Key Soft Skills Attention to detail and accuracy in problem resolution and communication. Critical thinking and a structured approach to troubleshooting. Ability to work independently and as part of an international, collaborative team. Initiative, flexibility, and a willingness to drive process or product improvements based on customer insights. Excellent time management skills and resilience in fast-paced environments. What We Offer Fully remote work with flexible hours, supporting a diverse and globally distributed team. Clear opportunities for career growth and professional development within the rapidly expanding fintech space. A continuous learning environment with access to tools, resources, and guidance from industry experts. An open and constructive feedback culture, including regular one-on-ones and transparent performance reviews. The chance to shape how users interact with innovative financial technologies.