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Location: Yerevan, Armenia Company Description Our client is a global organization operating within the financial services and trading industry, providing individuals with access to a wide range of financial markets, including equities, commodities, and foreign exchange. With over two decades of experience, the company has built a strong international presence, serving a diverse customer base across multiple regions. It operates through a portfolio of established brands and continues to expand its global footprint. The organization focuses on delivering user-friendly platforms, efficient services, and reliable support to help clients navigate financial markets. With offices across key international hubs, it offers a dynamic and multicultural working environment with opportunities for professional growth. About the Role Our client is seeking a highly organized and detail-oriented Customer Success Specialist to support the operational backbone of its Customer Success function. This role is primarily focused on Workforce Management (WFM) and Knowledge Management (Help Centre ownership) , ensuring customer-facing teams are well-resourced, operationally efficient, and equipped with accurate, scalable content. The successful candidate will play a key role in optimizing team performance, maintaining high-quality customer-facing resources, and driving operational excellence across the department. The role will also provide occasional support to Sales Enablement initiatives as needed. Key Responsibilities 1. Workforce Management (Primary Focus) Own and manage Workforce Management (WFM) processes for Customer Services teams, including: Forecasting customer demand based on volume, seasonality, and trends. Capacity planning and resource allocation. Scheduling and workload distribution. Monitor real-time performance against SLAs, KPIs, and productivity targets. Identify operational gaps and recommend process improvements to optimize efficiency and service quality. Partner with Customer Services leadership on headcount planning and team scaling strategies. Maintain reporting dashboards and provide regular insights on team performance and resource utilization. 2. Knowledge Management & Help Centre Ownership (Primary Focus) Own the end-to-end lifecycle of Help Centre content, including: Content creation, editing, and publishing. Ensuring all content remains accurate, up to date, and aligned with product updates and customer needs. Monitor content performance (e.g. deflection rate, article usefulness, search success) and drive continuous optimization initiatives. Establish and maintain content standards, taxonomy, and governance to ensure consistency and quality. 3. Sales Enablement Support (Secondary Responsibility) Provide ad hoc support to Sales Enablement initiatives, including: Creatio support. Assignment logic administration and optimization. Skills & Qualifications 3 to 5 years of experience in Customer Success Operations, Support Operations, Workforce Management, or a similar operational role. Strong hands-on experience with Workforce Management (WFM), forecasting, capacity planning, or operations planning. Strong analytical mindset with experience using data to drive operational decisions (e.g. Excel, BI tools, dashboards). Excellent written communication skills with the ability to simplify complex topics into clear, user-friendly content. Highly organized with exceptional attention to detail and the ability to manage multiple priorities effectively. What We're Looking For An operations-focused professional who thrives on structure, data, and process optimization. Someone with a strong sense of ownership and exceptional attention to detail. A collaborative team player who can work effectively across multiple functions and stakeholders. A continuous improvement mindset with a focus on scalability, operational excellence, and efficiency.

Location: Dubai, United Arab Emirates We are looking for a dedicated and experienced Site Nurse to join our team and provide primary healthcare services at our construction site. The ideal candidate will be responsible for ensuring the health and safety of employees by providing first aid, managing medical emergencies, maintaining medical records, and promoting workplace wellness in compliance with UAE regulations. This role is ideal for a proactive healthcare professional who is comfortable working in a fast-paced construction environment and can respond effectively to workplace incidents. Key Responsibilities Provide immediate first aid and emergency medical treatment to employees and visitors on site. Assess injuries and illnesses and determine whether further medical attention or hospitalization is required. Monitor the health and wellbeing of employees and maintain accurate medical records. Administer prescribed medications and basic treatments within the scope of practice. Coordinate emergency response procedures and arrange ambulance services when necessary. Conduct regular inspections of first aid kits and ensure medical supplies are fully stocked. Assist in implementing occupational health and safety programs. Promote health awareness and educate employees on workplace safety and preventive healthcare. Support pre-employment and periodic medical examinations where required. Maintain confidential medical documentation in accordance with company policies and UAE regulations. Work closely with the HSE team to investigate workplace incidents and recommend preventive measures. Ensure compliance with DHA/MOH/DOH regulations and company health and safety policies. Requirements Bachelor's Degree or Diploma in Nursing. Valid DHA, MOH, or DOH Nursing License (or eligibility to obtain one). Minimum 2-3 years of nursing experience, preferably in a construction, industrial, or occupational health environment. Certification in Basic Life Support (BLS) is mandatory. ACLS is an advantage . Strong knowledge of workplace health and safety procedures. Excellent emergency response and first aid skills. Good communication and interpersonal skills. Ability to work independently and remain calm under pressure. Strong documentation and record-keeping skills. Proficient in Microsoft Office applications. Benefits Competitive salary package Employment visa Medical insurance Food, Transport and Accommodation Annual paid leave Career growth opportunities within a leading real estate development and construction company Professional and supportive work environment

Location: Uzbekistan; Georgia; Armenia; Kazakhstan; Poland; Serbia We help aspiring and experienced brokers develop practical expertise and build careers in Dubai’s real estate market. We offer in-person and online learning formats. We are looking for a Sales Manager to consult prospective students, manage warm leads, and guide clients through the full sales process Responsibilities: Consult warm leads provided by the marketing team and sell educational programs Communicate with clients primarily in English via WhatsApp, e-mail, phone calls Identify clients’ needs, present relevant training options, handle objections, and close deals Maintain accurate lead records and sales pipeline in AmoCRM Follow up with prospective clients and achieve individual sales targets Collaborate with the sales lead and the wider team to improve sales processes and communication scripts Requirements At least 1 year of sales experience, preferably in B2C sales English proficiency at B2 level or above, both spoen and written Russian proficiency will be an advantage, as part of the team is Russian-speaking Experience with CRM systems; AmoCRM experience is a plus Strong communication, negotiation, and client-consulting skills Ability to work independently in a remote environment Experience in real estate, education, courses, or premium services will be an advantage, but is not required Benefits Fully remote cooperation from any location Flexible compensation structure: fixed salary plus commission per sale (discussed individually). If this opportunity sounds like a good fit for you, we look forward to receiving your application! Thank you !

Location: United States, Los Angeles, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. IT Support Coordinator (Contract Role) Los Angeles, CA *12-month contract The IT Support Coordinator is capable of prioritizing, triaging and being the first point of contact for tickets in the IT Support queue. Organization and customer service skills are key in this role. RESPONSIBILITIES Coordination with IT Support to balance workload. Monitor queues of staff for issues needing responses. Monitor unassigned queue to ensure prompt responses within SLA. Communicate with customers as required: gathering additional information, informing them of changes. Improve customer service, perception, and satisfaction with fast turnaround of customer requests. Escalate service requests to appropriate teams as necessary. Assists in day-to-day IT queue support operations with some supervision Provide first-level basic support for end user issues A point of contact to the customer for all types of service requests. Maintains documentation with updates and changes Triage service requests to address urgency and scope of impact. Update KPI Dashboards weekly. Develops and reports on JIRA dashboard analytics to drive support performance improvements Work across other studios to bring ticket handling improvements and optimization across PSS REQUIRED SKILLS Basic computer and operating system skills Must be able to learn quickly in a highly technical, fast paced and deadline intensive environment Excellent written and oral communication skills are required Experience in a role involving direct customer contact (internal and external customers) Ability to work in a team and communicate effectively. Experience with Jira Service Management or other IT Service Management (Ticketing) tools NICE-TO-HAVE SKILLS CompTIA A+ Certification Self-starter and ability to work with limited supervision Degree in an IT associated field of study At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $36 — $50 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Remote: United States Workplace: Remote At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast, scale reliably, and focus on their product, not infrastructure. Unlike complex hyperscalers or ephemeral edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users. Our platform is trusted by over 7 million developers worldwide and continues to grow rapidly. In February 2026, we raised an additional $100M in Series C financing, bringing our total funding to $260M, to accelerate our vision of making cloud infrastructure both powerful and intuitive—designed for the speed of modern AI development. We’re a diverse and talented team that values craft, velocity, and user experience. If you’re excited to help shape the future of the intelligent cloud and empower developers everywhere, we’d love to hear from you. APPLYING TO RENDER We're seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team. We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed. Our interview process is unique to each role, and we value the candidate experience just as much as our customer experience. We hope your conversations with us reflect a thoughtful process that is illuminative, enjoyable, and respectful of your time. We're looking for a Staff Product Manager to own the vision and roadmap for observability at Render. The role spans both the systems layer and the fast-emerging world of agent observability. This is a role for someone who wants to define what it means to understand your software in an era where AI is fundamentally changing how it gets built and run: where a production incident might trace through services, queues, model calls, and autonomous agent decisions, and where cost is measured in tokens as much as CPU-hours. This is a new specialization at Render, and you will own the visibility layer for AI workloads and drive the technical and strategic direction for Render's observability surface, including logs, metrics, traces, and the OpenTelemetry ecosystem. You'll engage with Render's customers and our product development teams to develop a deep understanding of how they debug, monitor, and manage spend, and build conviction about where observability needs to go next. WHAT YOU'LL DO - Own the vision, strategy, and roadmap for observability at Render. Your scope spans systems telemetry (logs, metrics, distributed tracing), OpenTelemetry-native instrumentation and export, agent and LLM observability (traces of model calls, tool use, and multi-step agent runs), and the cost and usage layer that makes token economics legible. - Drive prioritization across observability investments, balancing foundational telemetry infrastructure against near-term product needs. - Partner deeply with Engineering & other Product teams to shape the technical direction of Render's telemetry pipeline, ensuring architectural decisions optimize for signal fidelity, query performance, and cost at scale. Observability touches every product surface at Render, so the dexterity to understand the shape of our other investment areas is essential. - Develop a strong, opinionated point of view on what observability means for AI-native builders. How will OTel conventions extend to agent workloads, what a trace of an agent run could look like inside Render, and how teams should reason about token spend, model routing, and cost attribution. WE'RE LOOKING FOR - 7+ years in Product Management, with substantive experience in observability, monitoring, developer tools, or infrastructure products. - Working fluency with the OpenTelemetry ecosystem — signals, semantic conventions, collectors, and the tradeoffs of instrumenting real production systems. Bonus if you've tracked the emerging conventions for GenAI and agent observability. - Familiarity with the economics of AI workloads: token pricing, model selection tradeoffs, and how teams budget for and attribute LLM spend. Major bonus if you've worked on an LLM gateway, proxy, or metering product. - Deep developer empathy, for both internal engineering teams and our customers, and the technical depth to make sound architectural tradeoffs in collaboration with engineering. - A track record of taking ambiguous, cross-cutting problems and turning them into clear strategy and shipped outcomes. - Strong communication and storytelling skills. WHAT WOULD BE NICE TO HAVE BUT NOT REQUIRED - Experience as an SRE, observability engineer, or infrastructure engineer. - Hands-on experience building AI agents, or instrumenting and evaluating them in production. - Contributions to OpenTelemetry or adjacent open-source telemetry projects. If this role excites you but you don't meet every single requirement or your experience is in an adjacent role such as engineering management, we'd still love to hear from you. Your unique experience might be just what we need. If this role excites you but you don’t meet every single requirement, we’d still love to hear from you—your unique experience might be just what we need. BENEFITS - 4 weeks of paid vacation. - 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return. - Long-term disability, life insurance, and 401K plans. - 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs are available as well. - Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc. - Monthly cell phone and internet subsidy. - Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders. - Continuous learning benefits & related support. This position is generally not eligible for new visa sponsorship. At Render's discretion, the business may sponsor existing visa transfers. Applicants who require sponsorship must receive business authorization. Render is an equal-opportunity employer. We know that employing a team rich in diverse thoughts, experiences, and opinions allows our employees, product, and community to flourish. We make all employment decisions including hiring, evaluation, termination, promotional, and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. We encourage all who are interested to apply. We can't wait to hear from you! Render — CCPA Applicant Privacy Notice https://drive.google.com/file/d/1wKr9IejoT5McFrs9I2mahQnf6AFwb3z2/view Render — GDPR Applicant Privacy Notice https://drive.google.com/file/d/1_8jtyXQ1HdRdTdQn9sZ7n-R-zAGBmsFa/view

Location: Remote: United States Workplace: Remote At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast, scale reliably, and focus on their product, not infrastructure. Unlike complex hyperscalers or ephemeral edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users. Our platform is trusted by over 7 million developers worldwide and continues to grow rapidly. In February 2026, we raised an additional $100M in Series C financing, bringing our total funding to $260M, to accelerate our vision of making cloud infrastructure both powerful and intuitive—designed for the speed of modern AI development. We’re a diverse and talented team that values craft, velocity, and user experience. If you’re excited to help shape the future of the intelligent cloud and empower developers everywhere, we’d love to hear from you. APPLYING TO RENDER We're seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team. We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed. Our interview process is unique to each role, and we value the candidate experience just as much as our customer experience. We hope your conversations with us reflect a thoughtful process that is illuminative, enjoyable, and respectful of your time. We're looking for a Staff Product Manager to own the vision and roadmap for Render's datastores portfolio, with our Postgres offering at the center. You will define what a modern managed database experience looks like, including how database products will adapt to new state patterns from agents and how agents as users of state-keeping products should be accommodated. You'll drive the technical and strategic direction for Render Postgres and our broader data layer, working directly with your team and infrastructure engineering to shape architectural decisions. You'll engage with Render's customers and our product development teams to develop a deep understanding of their data needs and build conviction about where the datastores portfolio needs to go next. WHAT YOU'LL DO - Own the vision, strategy, and roadmap for Render's datastores, anchored on Postgres. Your scope spans provisioning and lifecycle management, high availability and disaster recovery, backups and point-in-time recovery, scaling and performance, connection management, and the extension ecosystem. - Drive prioritization across Render's data investments, balancing the leverage of foundational reliability work — replication, failover, storage performance — against near-term product and business needs, and being able to negotiate those tradeoffs. - Partner deeply with Engineering & other Product teams to shape the technical direction of Render's data layer, ensuring architectural decisions optimize for durability, performance, and operational simplicity. Databases are where customer trust is won or lost, so an instinct for reliability and data safety is essential. - Develop a strong, opinionated point of view on how managed Postgres needs to evolve to serve AI-native builders — from vector workloads and retrieval pipelines to databases that are spun up, branched, and torn down programmatically by agents at scale. - Set the standard for how developers experience data on Render, providing clear guidance, sensible defaults, and abstractions that make it easy for teams to run production databases with confidence — without needing a DBA on staff. WE'RE LOOKING FOR - 7+ years in Product Management, with the majority spent on databases, data infrastructure, developer tools, or platform products. - Familiarity with Postgres — its architecture, operational model, ecosystem, and the tradeoffs teams face running it in production. Bonus if you have strong perspective on how agentic workloads and AI-native applications are reshaping database usage patterns. - Deep developer empathy, for both internal engineering teams and our customers, and the technical depth to make sound architectural tradeoffs in collaboration with engineering. - A track record of taking ambiguous, high-stakes reliability and infrastructure problems and turning them into clear strategy and shipped outcomes. - Strong communication and storytelling skills. WHAT WOULD BE NICE TO HAVE BUT NOT REQUIRED - Experience as a database engineer, DBA, or infrastructure engineer. - Hands-on experience with Postgres internals, replication tooling, or the extension ecosystem (e.g., pgvector, PostGIS). - Experience building AI agents or the data infrastructure that powers them. If this role excites you but you don’t meet every single requirement, we’d still love to hear from you—your unique experience might be just what we need. BENEFITS - 4 weeks of paid vacation. - 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return. - Long-term disability, life insurance, and 401K plans. - 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs are available as well. - Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc. - Monthly cell phone and internet subsidy. - Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders. - Continuous learning benefits & related support. This position is generally not eligible for new visa sponsorship. At Render's discretion, the business may sponsor existing visa transfers. Applicants who require sponsorship must receive business authorization. Render is an equal-opportunity employer. We know that employing a team rich in diverse thoughts, experiences, and opinions allows our employees, product, and community to flourish. We make all employment decisions including hiring, evaluation, termination, promotional, and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. We encourage all who are interested to apply. We can't wait to hear from you! Render — CCPA Applicant Privacy Notice https://drive.google.com/file/d/1wKr9IejoT5McFrs9I2mahQnf6AFwb3z2/view Render — GDPR Applicant Privacy Notice https://drive.google.com/file/d/1_8jtyXQ1HdRdTdQn9sZ7n-R-zAGBmsFa/view

Location: Toronto, Ontario, Canada About the Role iCapital is looking to hire an Analyst to join the Structured Investments team to focus on sales support. This position will work cross-functionally and closely with vendors and clients. Responsibilities Conduct calls to set appointments for licensed sales professionals. Learn iCapital products and prepare to effectively communicate the objectives, risks, features, and benefits of these products. Analyze regional and product sales trends within participating broker-dealer firms and among individual Financial Advisors. Make 50+ outbound calls per day. Learn financial markets and portfolio strategies. Assist senior sales professionals within assigned territory. Effectively partner with the external wholesaler and the regional distribution team. Utilize contact management systems to capture information and schedule follow up activities. Prepare for and pass necessary licenses. Qualifications Bachelor's Degree 0-2 years of relevant experience Sales and client service experience, within financial services industry is a plus Excellent relationship, follow-up, and communication skills General knowledge of the financial services industry Motivated, mature, trustworthy, and a team player Highly organized and able to prioritize in a fast-paced environment Knowledge of private markets, structured products, and options is a plus Series 7, 63 and SIE (FINRA) licenses or candidate must obtain licenses within 4 months of hire date Benefits iCapital offers a compensation package which includes salary and equity for all full-time employees. This role is eligible for comission. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Location: Anywhere in Québec La santé n'attend pas. Pas le temps que les symptômes s'aggravent. Pas six mois d'attente pour un rendez-vous. Pas le temps que le système rattrape son retard. C'est pourtant ainsi que fonctionne la santé aujourd'hui : on attend, jusqu'à ne plus pouvoir. Alan existe pour mettre fin à l'attente. La santé est un droit universel, et nous sommes convaincus que ce droit ne prend tout son sens que lorsqu'il va de pair avec la prévention. Il faut cesser de voir la santé comme quelque chose que l'on répare pour la penser comme quelque chose que l'on construit, jour après jour. Ce n'est pas qu'une question de volonté : c'est le système de santé lui-même qui doit fonctionner pour tous, et de façon durable. C'est pourquoi nous bâtissons la nouvelle référence en matière d'assurance prévention. Alan est la première entreprise à réunir l'assurance, la prévention et les soins dans une seule expérience, saluée par nos membres. Nous vivons une aventure hors du commun : construire une entreprise de premier plan à l'échelle mondiale, portée par une culture unique https://alan.com/en/careers. Nous comptons déjà plus de 40 000 entreprises clientes de toutes tailles, couvrons plus d'un million de membres et avons dépassé les $1B d'ARR. La prévention comme nouvelle norme : voilà ce que nous construisons avec notre équipe de plus de 800 personnes. Si cela vous parle, sachez que nous recrutons en France, en Espagne, en Belgique et au Canada. Et au-delà. 🐼 Qui sommes-nous ? Vous. En mieux. Avec Alan. La vision d'Alan est de faire de la prévention la nouvelle norme des soins, pour tous. Notre mission : aider chacun à vivre en bonne santé jusqu'à 100 ans, et permettre aux employeurs de faire des avantages santé leur investissement le plus précieux, plutôt qu'un simple centre de coûts. Nous bâtissons un partenaire santé intégré de bout en bout, qui réunit sans couture l'assurance et une offre de soins intelligente au sein d'un même système. En reliant toutes les dimensions du soin — privé, public et en accès direct — nous créons une expérience de santé pensée autour du membre. Nous accompagnons chacun pour prendre soin de soi au quotidien et vivre en meilleure santé. 🤘 Comment travaillons-nous ? Celles et ceux qui rejoignent Alan sont toujours surpris et séduits par notre méthode de travail. Un ensemble de valeurs culturelles https://alan.com/about/company-culture guide notre façon de faire, parmi lesquelles : 🎯 Ce qui nous anime — Aider nos membres à vivre en meilleure santé 1. La mission avant tout : penser à long terme et placer la réussite de notre mission au premier plan. 2. Satisfaire le membre et le client : nous sommes entièrement tournés vers la résolution de leurs problèmes et la création des expériences les plus agréables. 🏆 Comment nous cultivons l'excellence — Recruter les meilleurs et leur donner les moyens de réussir 1. Champions de l'excellence : des standards très élevés et une forte densité de talents. 2. Responsabilité distribuée : des « despotes éclairés » qui assument pleinement leurs décisions et leurs résultats. 3. Radicalement transparents : toute l'information est accessible et couchée par écrit en priorité, pour que chacun décide au mieux, de façon asynchrone. 🤝 Comment nous progressons ensemble — Nous aider mutuellement grâce aux feedbacks honnêtes et à une pensée audacieuse 1. Alchimie optimiste : des optimistes qui collaborent avec une bienveillance sincère et soutiennent leurs coéquipiers. 2. Challengers empathiques : des feedbacks directs et bienveillants, doublés d'encouragements, pour progresser ensemble sur le plan professionnel. 3. Contrariens audacieux et créatifs : penser autrement et oser de nouvelles approches pour viser l'excellence. ⚡ Comment nous avançons rapidement — Combattre la complexité et nous concentrer sur l'essentiel 1. Rigoureux dans l'exécution : agir avec détermination et une concentration qui fait fructifier le succès dans la durée. 2. Se battre pour la simplicité : uniquement des processus à fort impact, et une frugalité intelligente. 🙌 Qui recherchons-nous ? 🙌 Nous recherchons un psychothérapeute pour notre nouveau service de téléthérapie destiné à nos membres au Québec. Si vous avez envie d'être à l'avant-garde de l'innovation et de rejoindre une équipe exceptionnelle, ce poste est fait pour vous. Fidèles à nos valeurs de simplicité, de transparence et de prévention, nous sommes pleinement mobilisés pour offrir une expérience remarquable aux Québécoises et aux Québécois, avec le lancement de notre service au Québec et partout au Canada 🇨🇦 (les permis valables dans plusieurs provinces sont donc les bienvenus !). 🌳 Critères de sélection : * Maîtrise du français à l'oral et à l'écrit (langue maternelle ou niveau équivalent), les séances avec nos membres au Québec se déroulant majoritairement en français. * Détenir le droit d'exercer la psychothérapie au Québec, c'est-à-dire l'un des statuts suivants : Psychologue membre en règle de l'Ordre des psychologues du Québec (OPQ) ; ou Titulaire du permis de psychothérapeute délivré par l'OPQ, à titre de membre en règle d'un ordre professionnel habilité — notamment l'Ordre des travailleurs sociaux et des thérapeutes conjugaux et familiaux du Québec (OTSTCFQ) ou l'Ordre des conseillers et conseillères d'orientation du Québec (OCCOQ) ; ou * Médecin membre du Collège des médecins du Québec autorisé à exercer la psychothérapie. Connaissance du français reconnue aux fins de l'admission à l'ordre professionnel : les personnes n'ayant pas fait leurs études en français doivent avoir réussi l'examen de français de l'Office québécois de la langue française (OQLF), conformément à la Charte de la langue française. * Bonne connaissance de la TCC (thérapie cognitivo-comportementale), de la thérapie des schémas, de l'EMDR ou de la thérapie ACT. * Des spécialités en phase avec les besoins de nos membres : stress, épuisement professionnel, estime de soi, dépression et traumatismes. * Une spécialisation en thérapie auprès des adultes. * De 5 à 7 ans d'expérience professionnelle au minimum. * Une disponibilité d'au moins 3 heures par semaine. * Une réelle aisance avec les outils et plateformes numériques. * Une preuve d'assurance responsabilité professionnelle (minimum de 5 M$ CA). ⭐ Des atouts supplémentaires : * La maîtrise d'une autre langue (anglais, espagnol, arabe, créole, etc.). * Un permis d'exercice dans une autre province (p. ex. Ontario, Colombie-Britannique ou Alberta). * Une formation en thérapie cognitive basée sur la pleine conscience (MBCT). ⚡️ Processus de recrutement : Le processus se déroule en deux étapes. Vous pourrez bien sûr poser toutes vos questions : nous recherchons des personnes exceptionnelles et tenons à ce que vous mesuriez pleinement l'aventure qui vous attend. * Premier entretien : * Rencontre avec l'équipe Alan (30-45 minutes), pour faire connaissance et préciser notre organisation et nos attentes. * Deuxième entretien : * Entretien technique (45 minutes) avec Lydia Martin, responsable du programme mondial de santé mentale d'Alan. Titulaire d'un doctorat en psychologie, elle échangera avec vous sur votre expertise et vos connaissances thérapeutiques. Feedback : dans l'esprit de transparence propre à Alan, nous nous efforçons de donner du feedback à chaque étape et de revenir vers vous sous 48 heures (les fins de semaine ne comptent pas !). 🙌 Avantages et privilèges Chez Alan, vous contribuez à bâtir la plateforme de santé mentale de nouvelle génération, qui donne à de nombreuses personnes accès à un accompagnement personnalisé. Voici ce que nous offrons : * Une rémunération attrayante. * Une grande souplesse d'horaire et de lieu de travail : vous pouvez travailler depuis votre domicile ou votre cabinet (les rendez-vous avec nos membres se déroulent en téléconsultation). * La possibilité de rejoindre une communauté soudée de thérapeutes, où grandir, échanger et apprendre ensemble. * L'accès à une patientèle en croissance. * La chance de contribuer à déstigmatiser la santé mentale et à y ancrer une approche préventive. * La participation à une réunion d'équipe d'une heure chaque mois. Note importante : nous recrutons des personnes, pas des rôles. Après avoir lu cette description, si vous avez le sentiment de ne pas réunir tous les prérequis, mais que le poste correspond à là où vous en êtes ou à ce vers quoi vous souhaitez évoluer, nous vous encourageons à postuler. Tout le monde n'ira pas au bout de notre processus de recrutement, mais chacun, aussi sous-représenté soit-il, devrait se sentir libre de tenter sa chance : il n'y a que des apprentissages, ou des réussites, à en tirer. 🔖 Pour en savoir plus, consultez nos pages À propos d'Alan https://alan.com/aboutet Carrières https://alan.com/careers, ainsi que notre Medium https://medium.com/alan, notre blogue https://blog.alan.com et notre page Glassdoor https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm.

Location: USA - New York From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role Fivetran and dbt are building the open data infrastructure that powers AI agents you can trust. Fivetran is looking for a Staff R&D Software Engineer to join our fast-growing Fivetran AI team. Your data stack was built for humans — but agents are the new primary data consumers, and they have fundamentally different requirements. Agents can’t intuit context; it must be explicitly codified, governed, and traceable. We’re building the governed context layer that solves this problem: Agents Schema, an open standard for storing agent-ready context directly in the customer’s own data warehouse, and Context Builder, the managed service that keeps it filled and fresh. This role goes well beyond standard engineering. You’ll research emerging techniques in the fast-moving AI landscape and bring real product and market understanding to decide which ideas are worth pursuing — and then you’ll take what you’ve learned and ship it as production software. We’re looking for a true generalist who is willing and able to wear whatever hat the moment calls for: prototyping a new retrieval technique one week, hardening a backend service the next, then doing SRE or QA work when the team needs it. At this level, you’re expected to be a trusted expert beyond your own team — defining technical direction that other teams build on, taking high-level direction and turning it into concrete plans with a high degree of independence, and using sound judgment to decide what deserves your attention. Fivetran AI operates like a startup within Fivetran, and we need engineers who thrive on that range and ambiguity rather than staying in one lane. Fivetran is the epitome of data-driven development — our engineering team is focused on building a world class product that: Builds Infrastructure Agents Can Trust — join our mission to deliver the governed context layer that AI agents depend on: accurate semantic definitions, traceable lineage, data contracts, and auditable history baked in from the start. Embraces Open Standards — help build portable, interoperable data infrastructure: Agents Schema, open formats (Iceberg, Delta Lake), MCP-native interfaces, and connector skills that work with any model and any compute. Scales Without Breaking — work to make Fivetran AI efficient at agent scale, where unit costs deflate as volume grows and context retrieval is fast, accurate, and cost-controlled. We emphasize using no-nonsense tools and take great pride in the simplicity and effectiveness of the systems we build. Our back-end is built on Java, Python, Postgres, and Kubernetes, and our front-end is built on React and TypeScript. This is a full-time hybrid position based out of our New York, NY office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team. Technologies You’ll Use Python, Java, SQL, dbt, LLMs (Claude, ChatGPT, Gemini), vector databases, BigQuery / Snowflake / Databricks, MCP protocol, React, TypeScript, Kubernetes What You’ll Do Research emerging techniques in retrieval, reasoning, and agentic AI, and decide what’s actually worth pursuing for Fivetran AI’s roadmap — then convince others Prototype new ideas quickly, then take the ones that prove out and turn them into shipped, production-grade features Define technical direction that spans multiple teams within Fivetran AI, ensuring architecture decisions made in one area don’t create problems in another Build and maintain both back-end and front-end systems for the Fivetran AI product — from Agents Schema pipelines to the Context Catalog UI Drive the AISQL capability forward: natural language to SQL grounded in dbt metric definitions, executed natively against the warehouse Take ownership of production reliability across the platform: on-call rotation, incident response, and SRE work to keep the system trustworthy at scale Set the bar for testing and QA practices, and do hands-on QA work yourself when it matters most Use coding agents to automate the repetitive parts of the job, freeing up time for the research and design work that needs a human Take high-level direction from product and leadership and independently define and execute the concrete plan to get there Mentor other engineers and raise the technical bar across the Fivetran AI team Contribute to hiring by participating in and helping shape the interview process Skills We’re Looking For 8+ years of programming experience across Python and/or Java, with the ability to move fluidly between back-end and front-end work Considered a trusted expert beyond your own team, able to exert influence and define technical direction across multiple teams Comfortable reading AI/ML research and turning promising findings into working prototypes, then production systems Strong product and market awareness — able to judge which emerging techniques are worth building versus which are hype Track record of taking ambiguous, high-level direction and independently defining and executing the concrete work to deliver it Experience with SQL and data warehouses (BigQuery, Snowflake, Databricks, or similar) Genuine willingness to work across the full stack: research, backend, frontend, SRE, and QA, as the team’s needs demand Writes well-structured, performant code and can dive into unfamiliar codebases to suggest improvements Experience using coding agents or similar AI tooling to speed up day-to-day engineering work Demonstrated ability to mentor other engineers and influence technical decisions beyond your immediate team Thrives in a startup-like environment with shifting priorities and a high degree of ownership Bonus Skills Experience with LLM-powered applications — RAG pipelines, embeddings, evaluation frameworks, or agent frameworks Familiarity with semantic layers — dbt, LookML, Sigma, or similar Experience with the MCP (Model Context Protocol) ecosystem or building AI agent integrations Background in site reliability engineering — monitoring, alerting, incident response Experience in data processing (ETL, ELT) and/or building data connectors Experienced working in a cloud environment utilizing AWS, GCP, Kubernetes, or Docker Contributions to open source AI or data projects #LI-HYBRID #LI-AM1 The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role.  Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process. New York Pay Range $196,033 — $245,041.50 USD Perks and Benefits 100% employer-paid medical insurance * Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion , but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Location: Denver, Colorado, United States, AMER From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role Fivetran and dbt are building the open data infrastructure that powers AI agents you can trust. Fivetran is looking for a Staff R&D Software Engineer to join our fast-growing Fivetran AI team. Your data stack was built for humans — but agents are the new primary data consumers, and they have fundamentally different requirements. Agents can’t intuit context; it must be explicitly codified, governed, and traceable. We’re building the governed context layer that solves this problem: Agents Schema, an open standard for storing agent-ready context directly in the customer’s own data warehouse, and Context Builder, the managed service that keeps it filled and fresh. This role goes well beyond standard engineering. You’ll research emerging techniques in the fast-moving AI landscape and bring real product and market understanding to decide which ideas are worth pursuing — and then you’ll take what you’ve learned and ship it as production software. We’re looking for a true generalist who is willing and able to wear whatever hat the moment calls for: prototyping a new retrieval technique one week, hardening a backend service the next, then doing SRE or QA work when the team needs it. At this level, you’re expected to be a trusted expert beyond your own team — defining technical direction that other teams build on, taking high-level direction and turning it into concrete plans with a high degree of independence, and using sound judgment to decide what deserves your attention. Fivetran AI operates like a startup within Fivetran, and we need engineers who thrive on that range and ambiguity rather than staying in one lane. Fivetran is the epitome of data-driven development — our engineering team is focused on building a world class product that: Builds Infrastructure Agents Can Trust — join our mission to deliver the governed context layer that AI agents depend on: accurate semantic definitions, traceable lineage, data contracts, and auditable history baked in from the start. Embraces Open Standards — help build portable, interoperable data infrastructure: Agents Schema, open formats (Iceberg, Delta Lake), MCP-native interfaces, and connector skills that work with any model and any compute. Scales Without Breaking — work to make Fivetran AI efficient at agent scale, where unit costs deflate as volume grows and context retrieval is fast, accurate, and cost-controlled. We emphasize using no-nonsense tools and take great pride in the simplicity and effectiveness of the systems we build. Our back-end is built on Java, Python, Postgres, and Kubernetes, and our front-end is built on React and TypeScript. This is a full-time hybrid position based out of our Denver, CO office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team. Technologies You’ll Use Python, Java, SQL, dbt, LLMs (Claude, ChatGPT, Gemini), vector databases, BigQuery / Snowflake / Databricks, MCP protocol, React, TypeScript, Kubernetes What You’ll Do Research emerging techniques in retrieval, reasoning, and agentic AI, and decide what’s actually worth pursuing for Fivetran AI’s roadmap — then convince others Prototype new ideas quickly, then take the ones that prove out and turn them into shipped, production-grade features Define technical direction that spans multiple teams within Fivetran AI, ensuring architecture decisions made in one area don’t create problems in another Build and maintain both back-end and front-end systems for the Fivetran AI product — from Agents Schema pipelines to the Context Catalog UI Drive the AISQL capability forward: natural language to SQL grounded in dbt metric definitions, executed natively against the warehouse Take ownership of production reliability across the platform: on-call rotation, incident response, and SRE work to keep the system trustworthy at scale Set the bar for testing and QA practices, and do hands-on QA work yourself when it matters most Use coding agents to automate the repetitive parts of the job, freeing up time for the research and design work that needs a human Take high-level direction from product and leadership and independently define and execute the concrete plan to get there Mentor other engineers and raise the technical bar across the Fivetran AI team Contribute to hiring by participating in and helping shape the interview process Skills We’re Looking For 8+ years of programming experience across Python and/or Java, with the ability to move fluidly between back-end and front-end work Considered a trusted expert beyond your own team, able to exert influence and define technical direction across multiple teams Comfortable reading AI/ML research and turning promising findings into working prototypes, then production systems Strong product and market awareness — able to judge which emerging techniques are worth building versus which are hype Track record of taking ambiguous, high-level direction and independently defining and executing the concrete work to deliver it Experience with SQL and data warehouses (BigQuery, Snowflake, Databricks, or similar) Genuine willingness to work across the full stack: research, backend, frontend, SRE, and QA, as the team’s needs demand Writes well-structured, performant code and can dive into unfamiliar codebases to suggest improvements Experience using coding agents or similar AI tooling to speed up day-to-day engineering work Demonstrated ability to mentor other engineers and influence technical decisions beyond your immediate team Thrives in a startup-like environment with shifting priorities and a high degree of ownership Bonus Skills Experience with LLM-powered applications — RAG pipelines, embeddings, evaluation frameworks, or agent frameworks Familiarity with semantic layers — dbt, LookML, Sigma, or similar Experience with the MCP (Model Context Protocol) ecosystem or building AI agent integrations Background in site reliability engineering — monitoring, alerting, incident response Experience in data processing (ETL, ELT) and/or building data connectors Experienced working in a cloud environment utilizing AWS, GCP, Kubernetes, or Docker Contributions to open source AI or data projects #LI-HYBRID #LI-AM1 The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role.  Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process. Denver Pay Range $183,711 — $229,638.75 USD Perks and Benefits 100% employer-paid medical insurance * Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion , but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Location: USA - Austin (dbt) From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role Fivetran and dbt are building the open data infrastructure that powers AI agents you can trust. Fivetran is looking for a Staff R&D Software Engineer to join our fast-growing Fivetran AI team. Your data stack was built for humans — but agents are the new primary data consumers, and they have fundamentally different requirements. Agents can’t intuit context; it must be explicitly codified, governed, and traceable. We’re building the governed context layer that solves this problem: Agents Schema, an open standard for storing agent-ready context directly in the customer’s own data warehouse, and Context Builder, the managed service that keeps it filled and fresh. This role goes well beyond standard engineering. You’ll research emerging techniques in the fast-moving AI landscape and bring real product and market understanding to decide which ideas are worth pursuing — and then you’ll take what you’ve learned and ship it as production software. We’re looking for a true generalist who is willing and able to wear whatever hat the moment calls for: prototyping a new retrieval technique one week, hardening a backend service the next, then doing SRE or QA work when the team needs it. At this level, you’re expected to be a trusted expert beyond your own team — defining technical direction that other teams build on, taking high-level direction and turning it into concrete plans with a high degree of independence, and using sound judgment to decide what deserves your attention. Fivetran AI operates like a startup within Fivetran, and we need engineers who thrive on that range and ambiguity rather than staying in one lane. Fivetran is the epitome of data-driven development — our engineering team is focused on building a world class product that: Builds Infrastructure Agents Can Trust — join our mission to deliver the governed context layer that AI agents depend on: accurate semantic definitions, traceable lineage, data contracts, and auditable history baked in from the start. Embraces Open Standards — help build portable, interoperable data infrastructure: Agents Schema, open formats (Iceberg, Delta Lake), MCP-native interfaces, and connector skills that work with any model and any compute. Scales Without Breaking — work to make Fivetran AI efficient at agent scale, where unit costs deflate as volume grows and context retrieval is fast, accurate, and cost-controlled. We emphasize using no-nonsense tools and take great pride in the simplicity and effectiveness of the systems we build. Our back-end is built on Java, Python, Postgres, and Kubernetes, and our front-end is built on React and TypeScript. This is a full-time hybrid position based out of our Austin, TX office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team. Technologies You’ll Use Python, Java, SQL, dbt, LLMs (Claude, ChatGPT, Gemini), vector databases, BigQuery / Snowflake / Databricks, MCP protocol, React, TypeScript, Kubernetes What You’ll Do Research emerging techniques in retrieval, reasoning, and agentic AI, and decide what’s actually worth pursuing for Fivetran AI’s roadmap — then convince others Prototype new ideas quickly, then take the ones that prove out and turn them into shipped, production-grade features Define technical direction that spans multiple teams within Fivetran AI, ensuring architecture decisions made in one area don’t create problems in another Build and maintain both back-end and front-end systems for the Fivetran AI product — from Agents Schema pipelines to the Context Catalog UI Drive the AISQL capability forward: natural language to SQL grounded in dbt metric definitions, executed natively against the warehouse Take ownership of production reliability across the platform: on-call rotation, incident response, and SRE work to keep the system trustworthy at scale Set the bar for testing and QA practices, and do hands-on QA work yourself when it matters most Use coding agents to automate the repetitive parts of the job, freeing up time for the research and design work that needs a human Take high-level direction from product and leadership and independently define and execute the concrete plan to get there Mentor other engineers and raise the technical bar across the Fivetran AI team Contribute to hiring by participating in and helping shape the interview process Skills We’re Looking For 8+ years of programming experience across Python and/or Java, with the ability to move fluidly between back-end and front-end work Considered a trusted expert beyond your own team, able to exert influence and define technical direction across multiple teams Comfortable reading AI/ML research and turning promising findings into working prototypes, then production systems Strong product and market awareness — able to judge which emerging techniques are worth building versus which are hype Track record of taking ambiguous, high-level direction and independently defining and executing the concrete work to deliver it Experience with SQL and data warehouses (BigQuery, Snowflake, Databricks, or similar) Genuine willingness to work across the full stack: research, backend, frontend, SRE, and QA, as the team’s needs demand Writes well-structured, performant code and can dive into unfamiliar codebases to suggest improvements Experience using coding agents or similar AI tooling to speed up day-to-day engineering work Demonstrated ability to mentor other engineers and influence technical decisions beyond your immediate team Thrives in a startup-like environment with shifting priorities and a high degree of ownership Bonus Skills Experience with LLM-powered applications — RAG pipelines, embeddings, evaluation frameworks, or agent frameworks Familiarity with semantic layers — dbt, LookML, Sigma, or similar Experience with the MCP (Model Context Protocol) ecosystem or building AI agent integrations Background in site reliability engineering — monitoring, alerting, incident response Experience in data processing (ETL, ELT) and/or building data connectors Experienced working in a cloud environment utilizing AWS, GCP, Kubernetes, or Docker Contributions to open source AI or data projects #LI-HYBRID #LI-AM1 The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role.  Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process. Pay Range $183,711 — $229,638.75 USD Perks and Benefits 100% employer-paid medical insurance * Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion , but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Location: Oakland, California, United States, AMER From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role Fivetran and dbt are building the open data infrastructure that powers AI agents you can trust. Fivetran is looking for a Staff R&D Software Engineer to join our fast-growing Fivetran AI team. Your data stack was built for humans — but agents are the new primary data consumers, and they have fundamentally different requirements. Agents can’t intuit context; it must be explicitly codified, governed, and traceable. We’re building the governed context layer that solves this problem: Agents Schema, an open standard for storing agent-ready context directly in the customer’s own data warehouse, and Context Builder, the managed service that keeps it filled and fresh. This role goes well beyond standard engineering. You’ll research emerging techniques in the fast-moving AI landscape and bring real product and market understanding to decide which ideas are worth pursuing — and then you’ll take what you’ve learned and ship it as production software. We’re looking for a true generalist who is willing and able to wear whatever hat the moment calls for: prototyping a new retrieval technique one week, hardening a backend service the next, then doing SRE or QA work when the team needs it. At this level, you’re expected to be a trusted expert beyond your own team — defining technical direction that other teams build on, taking high-level direction and turning it into concrete plans with a high degree of independence, and using sound judgment to decide what deserves your attention. Fivetran AI operates like a startup within Fivetran, and we need engineers who thrive on that range and ambiguity rather than staying in one lane. Fivetran is the epitome of data-driven development — our engineering team is focused on building a world class product that: Builds Infrastructure Agents Can Trust — join our mission to deliver the governed context layer that AI agents depend on: accurate semantic definitions, traceable lineage, data contracts, and auditable history baked in from the start. Embraces Open Standards — help build portable, interoperable data infrastructure: Agents Schema, open formats (Iceberg, Delta Lake), MCP-native interfaces, and connector skills that work with any model and any compute. Scales Without Breaking — work to make Fivetran AI efficient at agent scale, where unit costs deflate as volume grows and context retrieval is fast, accurate, and cost-controlled. We emphasize using no-nonsense tools and take great pride in the simplicity and effectiveness of the systems we build. Our back-end is built on Java, Python, Postgres, and Kubernetes, and our front-end is built on React and TypeScript. This is a full-time hybrid position based out of our Oakland, CA office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team. Technologies You’ll Use Python, Java, SQL, dbt, LLMs (Claude, ChatGPT, Gemini), vector databases, BigQuery / Snowflake / Databricks, MCP protocol, React, TypeScript, Kubernetes What You’ll Do Research emerging techniques in retrieval, reasoning, and agentic AI, and decide what’s actually worth pursuing for Fivetran AI’s roadmap — then convince others Prototype new ideas quickly, then take the ones that prove out and turn them into shipped, production-grade features Define technical direction that spans multiple teams within Fivetran AI, ensuring architecture decisions made in one area don’t create problems in another Build and maintain both back-end and front-end systems for the Fivetran AI product — from Agents Schema pipelines to the Context Catalog UI Drive the AISQL capability forward: natural language to SQL grounded in dbt metric definitions, executed natively against the warehouse Take ownership of production reliability across the platform: on-call rotation, incident response, and SRE work to keep the system trustworthy at scale Set the bar for testing and QA practices, and do hands-on QA work yourself when it matters most Use coding agents to automate the repetitive parts of the job, freeing up time for the research and design work that needs a human Take high-level direction from product and leadership and independently define and execute the concrete plan to get there Mentor other engineers and raise the technical bar across the Fivetran AI team Contribute to hiring by participating in and helping shape the interview process Skills We’re Looking For 8+ years of programming experience across Python and/or Java, with the ability to move fluidly between back-end and front-end work Considered a trusted expert beyond your own team, able to exert influence and define technical direction across multiple teams Comfortable reading AI/ML research and turning promising findings into working prototypes, then production systems Strong product and market awareness — able to judge which emerging techniques are worth building versus which are hype Track record of taking ambiguous, high-level direction and independently defining and executing the concrete work to deliver it Experience with SQL and data warehouses (BigQuery, Snowflake, Databricks, or similar) Genuine willingness to work across the full stack: research, backend, frontend, SRE, and QA, as the team’s needs demand Writes well-structured, performant code and can dive into unfamiliar codebases to suggest improvements Experience using coding agents or similar AI tooling to speed up day-to-day engineering work Demonstrated ability to mentor other engineers and influence technical decisions beyond your immediate team Thrives in a startup-like environment with shifting priorities and a high degree of ownership Bonus Skills Experience with LLM-powered applications — RAG pipelines, embeddings, evaluation frameworks, or agent frameworks Familiarity with semantic layers — dbt, LookML, Sigma, or similar Experience with the MCP (Model Context Protocol) ecosystem or building AI agent integrations Background in site reliability engineering — monitoring, alerting, incident response Experience in data processing (ETL, ELT) and/or building data connectors Experienced working in a cloud environment utilizing AWS, GCP, Kubernetes, or Docker Contributions to open source AI or data projects #LI-HYBRID #LI-AM1 The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role.  Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process. Oakland Pay Range $196,033 — $245,041.50 USD Perks and Benefits 100% employer-paid medical insurance * Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion , but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Location: Remote - US Workplace: remote At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.   With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.    At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.   Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.     **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.   For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Position Summary We are looking for a Senior Salesforce Architect, reporting to the Sr Manager- AI & Platform Architecture, to design, deliver, and continuously improve our Product-to-Cash landscape on Salesforce. This is a coaching and mentoring–focused role: you will guide engineers and solution designers, raise architectural standards, and bring deep hands-on expertise in Revenue Cloud Advanced (RCA), the billing system, and the broader quote-to-cash lifecycle. Working in close partnership with other Architects, you will help solve complex business and technical challenges and ensure solutions are designed to best serve the evolving needs of the company. The ideal candidate pairs strong Salesforce architecture experience with an AI-first mindset, applying Agentforce and Claude-based solutions to solve problems, and the ability to identify and resolve process and technology gaps across the Product-to-Cash value chain, ensuring solutions align to their core business domains and to the enterprise taxonomy framework that underpins domain roadmaps and technology transformation. Key Responsibilities Serve as the architectural coach and mentor for engineers and solution designers across the Product-to-Cash domain, building team capability in Revenue Cloud Advanced and billing Partner closely with the Principal Salesforce Architect to align on architectural direction, solve complex business and technical challenges together, and ensure solutions are designed to best serve the evolving needs of the company Produce High-Level Designs (HLD), Low-Level Designs (LLD), and conceptual diagrams that clearly communicate architecture to technical and business audiences Manage architecture and system roadmaps, ensuring alignment with platform standards and the long-term direction of the Product-to-Cash landscape Define, maintain, and enforce platform standards across the Salesforce ecosystem Build Proof of Concepts (POCs) to prove out the architecture and validate design decisions before delivery Actively participate in requirement gathering, clarifying scope and resolving ambiguity early in the lifecycle Work with the integration team to design and govern integrations, ensuring seamless communication and data flow across systems Provide hands-on Revenue Cloud Advanced (RCA)/CPQ coaching, including configuration patterns, design trade-offs, and implementation best practices Own the end-to-end architecture of the Product-to-Cash lifecycle: quoting, contracting, ordering, fulfilment, billing, invoicing, revenue, customer success, and customer support Architect and govern the billing system and billing platform, ensuring accurate invoicing, billing schedules, payment handling, dunning, and revenue recognition flows Identify and resolve process gaps and technology gaps across Product-to-Cash, defining remediation approaches and driving them to resolution Apply an AI-first mindset to problem solving, leveraging Agentforce and Claude-based solutions where they add value Work with the development team to hand over designs cleanly, ensuring they have the context and clarity needed to build During project execution, work with SMEs and Product Owners to address any requirement gaps and shape the right solution Extend and mature the Product-to-Cash solution as business needs evolve, ensuring the architecture scales with new products, pricing models, and billing scenarios Translate business requirements into well-architected solutions that best leverage the Salesforce platform and Revenue Cloud Apply architectural and engineering concepts to meet operational requirements such as scalability, maintainability, security, reliability, extensibility, availability, and manageability Conduct research and develop Proof of Concepts on emerging Salesforce and billing capabilities, recommending solutions that are functionally robust and cost-effective Promote the adoption of design patterns and standard processes for solution design and development Partner with data and integration architects to ensure data integrity, security, compliance, and seamless data flow between billing, ERP, and other systems Work closely with solution architects to ensure individual solutions align with the overall enterprise architecture Contribute to a learning community within the enterprise architecture discipline, fostering continuous improvement Required Experience & Skills Bachelor's or master's degree in computer science, Information Technology, or a related field 10+ years of Salesforce experience across implementation, configuration, and solution design 3–5 years of Salesforce architecture experience (minimum required) Deep, hands-on expertise in Revenue Cloud Advanced (RCA)/ CPQ, with the ability to coach and mentor others on the platform Proven experience producing HLD, LLD, and conceptual diagrams, and managing architecture and system roadmaps Proven experience architecting and delivering end-to-end Product-to-Cash solutions: quoting, contracting, ordering, fulfilment, billing, revenue, customer success, and customer support Strong experience with billing systems and billing platforms, including invoicing, billing schedules, payments, dunning, and revenue recognition Experience working with integration teams to design and govern cross-system integrations Demonstrated ability to identify and resolve process gaps and technology gaps across the Product-to-Cash value chain An AI-first mindset, with exposure to Agent force and Claude-based solutions for solving business and technical problems Experience working with Salesforce Connected Apps (applications from the Salesforce AppExchange) Proven experience designing and delivering complex B2B SaaS Salesforce solutions Familiarity with managed packages such as Gong, DocuSign CLM, Kantata, Gainsight, Showpad, Qualtrics, or similar enterprise apps is a plus Strong understanding of Salesforce architecture capabilities and ecosystem, including Sales Cloud, Service Cloud, and Revenue Cloud Strong leadership, coaching, and interpersonal skills, with the ability to communicate complex technical concepts to non-technical stakeholders Salesforce certifications such as Salesforce Certified Application Architect or Salesforce Certified System Architect preferred Familiarity with enterprise architecture frameworks (TOGAF, C4, ArchiMate, etc.) Strong analytical, problem-solving, and communication skills Understanding of security architecture principles and practices #LI-AJ1 #LI-Remote PointClickCare Benefits & Perks:   Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more!   It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.   When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com    PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $157,600-$175,100 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

Location: Ciudad de México, Mexico; Moscow, Russia Workplace: remote At NOVACARD , we’re redefining how people use credit. We are the first interest-free and no-annual-fee credit card in Mexico , designed to simplify personal finances and give users complete control - all from a mobile app. With NOVACARD, users can access up to $200,000 MXN in credit , only pay when they use it, and manage everything digitally in under 5 minutes. Our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and the freedom they need to reach their goals. Simple finances, big goals. About the Role: We are looking for a strong Product Leader to own the client experience in our mobile application. You will have full accountability for the app’s design quality, end-to-end customer journeys (CJM), and the usability of every touchpoint. This role requires someone who can think in metrics and interface details simultaneously, building the product around real customer needs. You will shape the strategy, lead design execution, and drive measurable improvements in activation, conversion, and engagement. The role is based in Mexico, with remote flexibility and business trips when required. Key Responsibilities: Mobile Experience Strategy: Define and evolve the UX/UI strategy for the mobile app, prioritizing simplicity, speed, and intuitive navigation that aligns with the needs of Near Prime customers. Customer Journey Design: Architect and optimize end-to-end customer journeys within the app — from onboarding and first use to regular product interaction, limit management, and repeat transactions. Own the CJM across all touchpoints. Product Metrics & User Behavior: Analyze in-app user behavior (funnels, screen flows, usage scenarios). Track and improve conversion rates for key actions (activation, product application, repeat visits) and identify interface bottlenecks through data. Design Process Leadership: Partner closely with UX/UI designers. Set clear tasks, ensure high quality of mockups and prototypes, facilitate user testing, and maintain design consistency across all app features. Ecosystem Integrations: Design seamless interaction scenarios between the mobile app and other company products and services, ensuring a unified and effortless customer experience within the broader ecosystem. Cross-Functional Collaboration: Work in tight alignment with product teams, engineering, analytics, legal, and marketing to deliver a consistent and compliant user experience. Continuous Improvement: Build and maintain a backlog of UX/UI enhancements based on data insights, customer feedback, market benchmarking, and company strategic goals. Key Requirements: Significant experience in product management for mobile applications (fintech, e-commerce, or consumer services) at an Upper Senior level, with direct ownership of UX/UI outcomes. Deep understanding of customer-centric design principles and the ability to balance user needs with business goals, risk constraints, and technical feasibility. Upper-intermediate English or higher (both spoken and written) — required for communication with international teams and headquarters. Strong analytical skills: ability to work with mobile analytics, funnels, heatmaps, and user session data to drive decisions. Excellent taste in product design, attention to visual and interaction detail, and the ability to recognize what makes an interface truly user-friendly. Out-of-the-box thinking, flexibility, and capacity to manage multiple initiatives in a fast-moving environment. Advanced soft skills: clear communication, empathy, and the ability to inspire designers and engineers around a shared product vision. What We Offer Remote or hybrid work format, with business trips as required. Official employment under local labor law; contractor arrangements available for candidates from other countries. The chance to define the mobile experience for a strategically important Near Prime segment in Mexico, impacting thousands of customers daily. A data-informed, design-driven culture that values experimentation, user feedback, and continuous improvement. Close collaboration with local and international teams, with full ownership of the mobile product experience and its business outcomes.

Location: Mississauga, Ontario Workplace: remote At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.   With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.    At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.   Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.     **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.   For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Position Summary We are looking for a Senior Salesforce Architect, reporting to the Sr Manager- AI & Platform Architecture, to design, deliver, and continuously improve our Product-to-Cash landscape on Salesforce. This is a coaching and mentoring–focused role: you will guide engineers and solution designers, raise architectural standards, and bring deep hands-on expertise in Revenue Cloud Advanced (RCA), the billing system, and the broader quote-to-cash lifecycle. Working in close partnership with other Architects, you will help solve complex business and technical challenges and ensure solutions are designed to best serve the evolving needs of the company. The ideal candidate pairs strong Salesforce architecture experience with an AI-first mindset, applying Agentforce and Claude-based solutions to solve problems, and the ability to identify and resolve process and technology gaps across the Product-to-Cash value chain, ensuring solutions align to their core business domains and to the enterprise taxonomy framework that underpins domain roadmaps and technology transformation. Key Responsibilities Serve as the architectural coach and mentor for engineers and solution designers across the Product-to-Cash domain, building team capability in Revenue Cloud Advanced and billing Partner closely with the Principal Salesforce Architect to align on architectural direction, solve complex business and technical challenges together, and ensure solutions are designed to best serve the evolving needs of the company Produce High-Level Designs (HLD), Low-Level Designs (LLD), and conceptual diagrams that clearly communicate architecture to technical and business audiences Manage architecture and system roadmaps, ensuring alignment with platform standards and the long-term direction of the Product-to-Cash landscape Define, maintain, and enforce platform standards across the Salesforce ecosystem Build Proof of Concepts (POCs) to prove out the architecture and validate design decisions before delivery Actively participate in requirement gathering, clarifying scope and resolving ambiguity early in the lifecycle Work with the integration team to design and govern integrations, ensuring seamless communication and data flow across systems Provide hands-on Revenue Cloud Advanced (RCA)/CPQ coaching, including configuration patterns, design trade-offs, and implementation best practices Own the end-to-end architecture of the Product-to-Cash lifecycle: quoting, contracting, ordering, fulfilment, billing, invoicing, revenue, customer success, and customer support Architect and govern the billing system and billing platform, ensuring accurate invoicing, billing schedules, payment handling, dunning, and revenue recognition flows Identify and resolve process gaps and technology gaps across Product-to-Cash, defining remediation approaches and driving them to resolution Apply an AI-first mindset to problem solving, leveraging Agentforce and Claude-based solutions where they add value Work with the development team to hand over designs cleanly, ensuring they have the context and clarity needed to build During project execution, work with SMEs and Product Owners to address any requirement gaps and shape the right solution Extend and mature the Product-to-Cash solution as business needs evolve, ensuring the architecture scales with new products, pricing models, and billing scenarios Translate business requirements into well-architected solutions that best leverage the Salesforce platform and Revenue Cloud Apply architectural and engineering concepts to meet operational requirements such as scalability, maintainability, security, reliability, extensibility, availability, and manageability Conduct research and develop Proof of Concepts on emerging Salesforce and billing capabilities, recommending solutions that are functionally robust and cost-effective Promote the adoption of design patterns and standard processes for solution design and development Partner with data and integration architects to ensure data integrity, security, compliance, and seamless data flow between billing, ERP, and other systems Work closely with solution architects to ensure individual solutions align with the overall enterprise architecture Contribute to a learning community within the enterprise architecture discipline, fostering continuous improvement Required Experience & Skills Bachelor's or master's degree in computer science, Information Technology, or a related field 10+ years of Salesforce experience across implementation, configuration, and solution design 3–5 years of Salesforce architecture experience (minimum required) Deep, hands-on expertise in Revenue Cloud Advanced (RCA)/ CPQ, with the ability to coach and mentor others on the platform Proven experience producing HLD, LLD, and conceptual diagrams, and managing architecture and system roadmaps Proven experience architecting and delivering end-to-end Product-to-Cash solutions: quoting, contracting, ordering, fulfilment, billing, revenue, customer success, and customer support Strong experience with billing systems and billing platforms, including invoicing, billing schedules, payments, dunning, and revenue recognition Experience working with integration teams to design and govern cross-system integrations Demonstrated ability to identify and resolve process gaps and technology gaps across the Product-to-Cash value chain An AI-first mindset, with exposure to Agent force and Claude-based solutions for solving business and technical problems Experience working with Salesforce Connected Apps (applications from the Salesforce AppExchange) Proven experience designing and delivering complex B2B SaaS Salesforce solutions Familiarity with managed packages such as Gong, DocuSign CLM, Kantata, Gainsight, Showpad, Qualtrics, or similar enterprise apps is a plus Strong understanding of Salesforce architecture capabilities and ecosystem, including Sales Cloud, Service Cloud, and Revenue Cloud Strong leadership, coaching, and interpersonal skills, with the ability to communicate complex technical concepts to non-technical stakeholders Salesforce certifications such as Salesforce Certified Application Architect or Salesforce Certified System Architect preferred Familiarity with enterprise architecture frameworks (TOGAF, C4, ArchiMate, etc.) Strong analytical, problem-solving, and communication skills Understanding of security architecture principles and practices #LI-AJ1 #LI-Remote PointClickCare Benefits & Perks:   Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more!   It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.   When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com    PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $125,500-$139,400 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CAD locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

Location: Remote - London MinIO is the data and memory foundation for enterprise AI. Built for the speed, scale, and economics that AI and analytics demand, AIStor and MemKV unify every layer of the data stack, from agentic and inference context memory to tables and objects across core, edge, and cloud. Trusted by 77% of the Fortune 100, MinIO is redefining how AI factories, intelligent applications, and autonomous agents secure, persist, and unlock the full value of their data. The European cloud landscape is undergoing a massive structural shift. Specialized GPU cloud providers, alternative infrastructure platforms, and sovereign cloud consortiums—collectively known as NeoClouds —are scaling exponentially to fuel the generational demand for enterprise AI/ML training and inference. As an Account Executive for the NeoCloud market in Europe, you will own MinIO’s commercial footprint across this hyper-growth sector. This role is open as a remote role in any Major European AI Hub for a qualified candidate. You will be selling a revolutionary AI data infrastructure portfolio, headlined by: MinIO AIStor: Our exascale AI data store purpose-built for massive concurrency, sub-10ms latency, and high-throughput training pipelines. MinIO MemKV: Our purpose-built context memory store that eliminates the inference "recompute tax" by turning NVMe flash into a shared memory tier that GPU pods access at microsecond speeds over RDMA. Why this role matters: AI infrastructure cannot achieve true efficiency using legacy storage frameworks. By positioning MinIO at the foundation of European NeoClouds, you will directly enable cloud providers to maximize GPU utilization (95%+), collapse time-to-first-token latencies from seconds to milliseconds, and drastically lower operational costs for their enterprise tenants. What You Will Do Drive Revenue & Market Share: Execute a strategic enterprise sales motion to identify, sign, and expand high-value commercial partnerships with European NeoClouds, specialized AI hosters, and sovereign cloud providers. Value-Based Portfolio Positioning: Lead complex technical and business conversations illustrating how MinIO products meet current and future requirements. Full Sales Lifecycle Management: Actively manage the end-to-end sales pipeline, from prospecting and initial technical qualification to executive alignment, pilot orchestration, pricing architecture, and contract closure. Cross-Functional Alignment: Collaborate closely with MinIO Solution Architects, Product Engineering, and corporate leadership to handle demanding infrastructure environments involving S3 over RDMA, PCIe Gen6, and NVIDIA reference architectures (e.g., Spectrum-X Ethernet, BlueField-4 STX). Ecosystem Amplification: Leverage alliances with key physical hardware and networking providers (e.g., NVIDIA, regional data center developers) to position MinIO as the foundational storage choice for modern AI deployment blueprints. Your Skills and Experience Proven Infrastructure Sales Record: 10+ years of quota-carrying enterprise software sales experience, with a documented history of successfully selling to cloud service providers (CSPs), telcos, managed services providers (MSPs), or high-performance computing (HPC) hubs. Familiarity with NVIDIA ecosystem:  AI Factory architecture and experience selling with NVIDIA field teams is a huge plus. Deep AI/ML Infrastructure Literacy: Fluency in the mechanics of modern AI infrastructure stacks. You can confidently discuss GPUs, Kubernetes operators, high-speed networking fabrics (RDMA/InfiniBand), KV Cache eviction challenges in LLMs, and modern data platforms like Apache Iceberg. Strategic Deal Architect: Proven ability to navigate complex, multi-layered corporate accounts, building deep trust with everyone from infrastructure engineers to executive decision-makers (CTOs, CEOs, Heads of AI Infrastructure). European Landscape Expertise: Strong understanding of regional dynamics within European tech markets (UK, DACH, France, Benelux, Nordics) and the data sovereignty requirements reshaping the continent's infrastructure policies. Entrepreneurial Engine: A proactive, self-motivated operator who thrives in high-velocity, high-innovation spaces and enjoys building a market segment from the ground up. Equal Opportunity Policy (EEO) MinIO is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Location: London Workplace: Hybrid WHO ARE WE? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why This Role? We're seeking an experienced Program Manager to join Cohere's customer-facing Program Management team, with a focus on UK public sector and defence accounts. This is a highly specialised role requiring an individual who understands technical program delivery, the technical complexity of frontier AI models and the unique requirements of government and defence organisations. You will be the critical bridge between our cutting-edge AI capabilities and the specific needs of UK Government and defence organisations. You'll navigate complex procurement processes, stringent security requirements, data sovereignty concerns, and regulatory compliance while ensuring our customers successfully deploy and scale our AI solutions. In this role, you'll collaborate with our Strategic Customer team, Applied ML (AML) Engineering, Forward Deployed Engineering (FDE), Platform, Product, and Go-to-Market teams, serving as the technical program lead and trusted advisor for our most sensitive and high-impact government engagements. Location: UK Security Clearance: Active Top Secret clearance preferred; candidates with Active Secret clearance or those who are eligible and willing to obtain clearance will also be considered. What You'll Do Customer Program Leadership: - Own end-to-end technical program delivery for UK public sector and defence customers, from initial deployment through production scaling - Serve as the primary technical program point of contact for government customers, building trusted relationships with departmental CIOs, IT directors, and technical teams - Translate complex government requirements (security, compliance, accessibility, bilingualism, data sovereignty) into actionable engineering plans - Navigate government procurement processes, RFP responses, and contractual technical obligations. Strategic Communication: - Provide clear, timely, and objective communication across Cohere's engineering organisation, customer stakeholders, and government leadership - Translate between AI/ML technical concepts and government-appropriate language for decision-makers who may not have deep technical backgrounds - Present technical roadmaps and status updates to senior government officials and departmental executives - Represent Cohere's technical capabilities in sensitive government and defence contexts. Complex Program Management: - Create and manage project schedules that account for government timelines, security review processes, and ministerial approval cycles - Identify and manage dependencies across government departments, security authorities, cloud service providers, and internal Cohere teams - Navigate risks unique to government deployments: privacy compliance, security authorisations, technical and infrastructure constraints - Drive alignment between product development priorities and specific government requirements. Technical Delivery & Execution: - Ensure on-time delivery of AI solutions that meet government-grade security, privacy, accessibility, and performance standards - Coordinate technical work across multiple teams: model customisation, security hardening, integration with government systems, bilingual support - Establish governance checkpoints appropriate for high-stakes government deployments - Problem-solve complex technical challenges in air-gapped, on-premises, or highly regulated environments. You May Be a Good Fit If: Required Experience: - 6+ years of experience as a customer-facing Technical or Engineering Program Manager in AI/ML consulting, technology transformation, or enterprise software delivery. - Excellent executive communication and stakeholder management. - Experience working with government, defence, or heavily regulated customers (public sector, defence contractors). - Proven track record managing complex, multi-stakeholder technical programs with stringent compliance requirements. - Bachelor’s degree in a relevant field; advanced degree or technical certs a plus. Technical Background: - Strong understanding of enterprise software deployment architectures (cloud, on-premises, hybrid, air-gapped) - Working knowledge of or experience with modern AI: LLMs, agentic systems, MCP, RAG, fine-tuning, evals, and responsible AI would be a strong differentiator - Comfortable discussing API integrations, model inference, data pipelines, and ML operations with technical stakeholders. Government & Defence Acumen: - Deep understanding of how government organisations procure, evaluate, and deploy technology - Familiarity with UK government requirements: data sovereignty, privacy laws (Privacy Act), accessibility standards, official languages obligations, security classifications - Understanding of defence and national security considerations in AI deployment - Experience with Algorithmic Impact Assessments or AI ethics frameworks is a strong asset - Eligible to obtain UK government security clearance (Top Secret preferred) Nice to Have: - Active UK government security clearance (Secret or Top Secret) - preference for active Top Secret clearance - Background in or strong familiarity with UK defence, intelligence, or critical infrastructure sectors - Experience with GC Cloud services (Azure, AWS GovCloud) or Protected B/C environments - Project management certification (PMP, PgMP) or government-specific methodologies. Security Clearance Requirements This role requires eligibility for UK government security clearance. Preference will be given to candidates who currently hold an active UK government Top Secret (TS) clearance, as this will enable immediate engagement with our most sensitive defence and national security customers. However, we will also consider exceptional candidates who: - Currently hold UK government Secret clearance and are eligible for TS upgrade - Do not currently hold clearance, but are eligible and willing to undergo the Top Secret clearance process - Have a previous government security clearance that has lapsed Please note that obtaining Top Secret clearance can take 12-18 months. Candidates without active clearance will work on non-classified public sector accounts while the clearance process is underway. What Makes This Role Unique This isn't typical program management—it's a highly specialised role at the intersection of frontier AI, national security, and public sector digital transformation. You'll work on some of the UK’s most sensitive and impactful AI deployments, helping government organisations harness cutting-edge technology while maintaining the highest standards of security, ethics, and accountability. If you're passionate about responsible AI adoption, understand the unique constraints and opportunities within government, and want to have an outsized impact on how the UK leverages AI to serve its citizens, this role is for you. FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS: - A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. - Full health and dental benefits, including a separate budget for mental health. - RRSP matching, 401K, Pension Scheme. - 100% Parental Leave top-up for up to 6 months, for either parent. - Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. Education & learning stipend for conferences, courses, and coaching. - 6 weeks of paid vacation (30 working days!) - Budget for traveling to other offices if you are remote, plus an annual company offsite. HOW AND WHERE WE WORK: - Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon. - For those in the office: a daily lunch program, plenty of snacks, and regular community and social events. - For those not near an office: a co-working benefit so you can work alongside others in your city. - Everyone receives a $500 home office stipend to set up your workspace properly. If any of the above doesn’t line up exactly with your experience, we still encourage you to apply. We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs. We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider. Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.

Location: Sliema, Malta Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity The Workplace IT Specialist ensures a reliable, secure, and high-quality workplace technology experience for employees across our EEA-region offices. Based in our Malta office, this role is the primary owner of local office IT and workplace facilities, and the first-line point of contact for EEA-region user support. The role also provides remote backup and support for other EEA offices as needed, and works as part of our Global IT team. Second-line support for SaaS platforms and network infrastructure is handled by the broader Global IT team; this role focuses on delivering first-line support and knowing when to escalate. The ideal candidate is customer-focused, technically curious, works well independently, and looks for ways to improve day-to-day IT operations through automation and process improvements. What You’ll Be Doing Deliver responsive technical support for hardware, software, operating systems, business applications, and workplace technology, ensuring timely resolution of employee issues for the Malta office and EEA-region users. Provide first-line, user-facing support for our collaboration, productivity, and business applications, helping employees resolve day-to-day usage questions. Manage the local endpoint lifecycle — device provisioning, deployment, maintenance, troubleshooting, asset inventory, and secure device retirement — in line with Global IT standards and security policies. Partner with HR and hiring managers to deliver smooth onboarding and offboarding: device preparation, account provisioning, access requests, and introducing new employees to IT systems, security practices, and workplace technology. Serve as the primary point of contact for the local office's workplace technology, including conference room AV systems, video conferencing, VOIP, printers, CCTV, access control systems, and other office infrastructure. Troubleshoot first-line endpoint, networking, Wi-Fi, VPN, identity, and access issues, escalating to and collaborating with the Global IT Operations team on anything beyond first-line. Support Global IT initiatives, office moves, technology refreshes, and security projects as they affect the local office and the EEA region. Create and maintain knowledge base articles, standard operating procedures (SOPs), and technical documentation, using AI-powered tools and automation to improve documentation quality and reduce repetitive work. Own the local end-user support experience: manage support requests, maintain SLA adherence, spot recurring issues, and suggest improvements to IT service delivery. What We Look For In You 2+ years of experience in IT Support, Desktop Support, IT Operations, or a similar enterprise technical support environment. Bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or a related field — or equivalent practical experience. Strong experience supporting macOS in an enterprise environment. Experience supporting enterprise productivity platforms such as Google Workspace and Lark Suite, with a working understanding of SSO authentication fundamentals, endpoint security, password management, and drive encryption. Strong troubleshooting and problem-solving skills across hardware, software, operating systems, networking basics, and endpoint technologies. Fluent, professional English, with the ability to communicate clearly with employees at all levels of the organization, including executive leadership. (Hard requirement.) Excellent customer service and interpersonal skills. Ability to prioritize multiple tasks, adapt to changing priorities, and work effectively in a fast-paced environment. Ability to work independently as the sole on-site IT presence in Malta, with sound judgment on when to escalate to the broader Global IT team. Comfortable using AI tools to improve productivity, automate repetitive tasks, and produce high-quality documentation. Nice to Haves Experience supporting enterprise environments with global or multi-office operations. Working knowledge of Linux operating systems. Networking fundamentals, including LAN, WAN, Wi-Fi, VPN, DNS, DHCP, TCP/IP, and basic network troubleshooting. Experience with scripting or automation using Bash, PowerShell, Python, or similar technologies. Exposure to endpoint management, identity and access management (IAM), mobile device management (MDM), or SaaS platforms at a support level. Experience with IT asset lifecycle, inventory, procurement, and vendor coordination. A track record of identifying process improvement opportunities and implementing automation that enhances IT operations and employee experience. Experience using enterprise AI platforms such as ChatGPT Enterprise, Microsoft 365 Copilot, Google Gemini, Claude Enterprise, or similar AI-enabled workplace tools. Professional proficiency in Mandarin is a plus. Industry certifications such as Jamf 200/300, Apple Device Support, Apple Certified Support Professional (ACSP), Google Workspace Administrator, ITIL Foundation, CompTIA A+, Network+, or Security+ are a plus. Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events More that we love to tell you along the process! #LI-ONSITE #LI-ED1 Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .